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Top job
Children with Cancer UK
Holborn
£22,000 per year
Seeking an experienced Administrator to join our Supporter Care department, within our Charity.
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Page 1 of 22
Holborn, Greater London
£22,000 per year
Permanent, Full-time
Job description

Main purpose of position

To support Children with Cancer UK (the Charity) with excellent supporter care, effective data entry, batching, banking and thanking donations and also provide administration for team enquiries.  The majority of the role will be to process supporter queries and donations accurately and quickly. 

Background information

Children with Cancer UK is the leading national children’s charity dedicated to the fight against childhood cancer. Our aims are to determine the causes, find cures, improve treatments and provide care for children with cancer.

 Our work started with a promise.

We were founded in 1988 following the death of 14-year old Paul O’Gorman to leukaemia and, just nine months later, his sister Jean, also to cancer. Before his death Paul’s parents promised to help other children with leukaemia and, today, we fund life-saving research into childhood leukaemia as well as all other forms of other childhood cancers.

We fund life-saving research to improve our understanding of childhood cancer and to find safer, more effective treatments for all young patients.

We fund innovative welfare projects to help children and families in their fight against childhood cancer.

We campaign and raise awareness of childhood cancer, to protect more children and give more young cancer patients a brighter future.

Key priorities and relationships

  • To log supporter details onto the database accurately and quickly.
  • To deal with queries by letter, email or telephone appropriately and in a timely fashion.
  • To accurately record any money received and handle safely.
  • To batch and bank donations onto the database accurately and quickly.
  • To log cheques on paying in slips for finance on a weekly basis.
  • To log thanking bounce back responses like Gift Aid and ensure all forms are sent to our response handling house for scanning and storing Gift Aid declaration forms.
  • To write thank you letters and other correspondence as required.
  • To effectively cross sell fundraising during contact with supporter as agreed in the supporter journey (as appropriate)
  • To sort incoming post and distribute to the relevant teams and people in the office in a timely fashion.

Duties and Key Relationships

  • To answer telephone queries relating to other departments, as necessary.
  • Welcome guests into the building.
  • To assist fundraising teams with outbound calls to supporters to gather further information and collate fundraising material requests.
  • To volunteer at our charity events when required e.g. London marathon, special events, etc.
  • To assist the teams and manager in any other duties as required
  • To deal with queries from supporters affected by cancer and to refer them to other external sources if necessary.
  • To be a super-user for the Raiser’s Edge database and to train others, as necessary.
  • To thank our Facebook supporters and report on Give Panel software.  To suggest ways to increase supporter sign up through Facebook and run tests to support this.  To handwrite birthday cards to supporters who opt for this.
  • To be the main contact for various IG campaigns through the year, proofing artwork and writing thank you letters for the appeal.

Person Specification

Skills / Abilities

Essential:

  • Excellent attention to detail
  • Good I.T. skills including data entry
  • Ability to work quickly, accurately and efficiently
  • Excellent written English including spelling and grammar
  • Numerate (e.g. for dealing with credit card transactions)
  • Professional, confident and friendly telephone manner to work with a wide range of people and suppliers
  • Ability to pick up new processes and tasks quickly and work independently
  • Ability to work with a wide range of people and suppliers
  • Ability to manage a varied workload without close supervision
  • Methodical, proactive approach
  • Excellent general administrative skills
  • Able to use own initiative

Desirable:

Using software to produce reports

How will be this be assessed?

  • Telephone interview, interview, test at interview

Experience

Essential:

  • Excellent working knowledge of customer/supporter databases.
  • Good working knowledge of Excel, Word, Outlook
  • Experience of office work and administration
  • Experience of customer services and liaising with customers by phone, post and email

Desirable:

  • The Raiser’s Edge database
  • Proof-reading of letters
  • Knowledge of The Raiser’s Edge database
  • Knowledge and experience of wordpress or experience of using other Content Management Systems

How will be this be assessed?

  • Previous job history
  • Test in probation after Raiser’s Edge training

Other requirements

  • Customer service oriented (e.g. confident and cheerful telephone manner.)
  • Attention to detail is absolutely key
  • Goal oriented
  • Team worker​

At Children with Cancer UK we value diversity and we are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. The statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Application Instructions

Please apply with your CV and Cover Letter.

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More about Children with Cancer UK
About
Children with Cancer UK

Children with Cancer UK is the leading national children's charity dedicated to the fight against childhood cancer.&n... Read more

Posted on: 06 May 2021
Closing date: 20 May 2021
Tags: Admin,Support Worker
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