Action for M.E. is a national charity working to improve the lives of people with M.E. and end the ignorance, injustice and neglect faced by children, young people and adults living with this serious, neurological condition. M.E. affects at least 250,000 people in the UK – more than MS and Parkinson’s combined – and most face considerable challenges in accessing appropriate care and support.

Are you exceptionally organised, calm under pressure, and looking for a new challenge? Join our creative, committed team in improving the lives of children, young people and adults living with the serious, neurological condition M.E. We are seeking an experienced administrator, who can smoothly run our office operations, including health and safety and HR administration, and support day-to-day operations including diary and event management and Board secretariat. If you’re a friendly, unflappable multi-tasker with brilliant communication skills, who can plan and prioritise changing deadlines, we’d love to hear from you.

Well established, socially motivated organisation Bristol Community Transport requires a manager with great people, analytical and customer service skills and a proactive way of working. The successful candidate will, through managing the team of customer service advisors and drivers, ensure the high quality of the services we deliver to vulnerable communities in Bristol. You will work directly for our Managing Director and will be a key member of the team.

Bristol Community Transport (BCT) is a social enterprise providing efficient, accessible and cost-effective transport and associated services throughout the Bristol area. We help people at risk of social isolation to access opportunities and to play a part in their communities. It is part of the UK-wide social enterprise HCT Group which also provides commercial services in Bristol and nationally.

In 2017/18 BCT provided around 60,000 passenger trips to community group members; 32,000 Dial-a-Ride trips for older and disabled people; and 30,000 passenger trips for disadvantaged individuals on our community buses. We have massive social impact and this role is about growing this impact further.

Key responsibilities of this role include:

1. Ensuring the smooth running of day to day operations
2. Managing a team of paid and volunteer staff
3. Ensuring service/performance levels are achieved and driving changes and improvements
4. Analysis of service data and production of regular service reports
5. Working with the Managing director to help identify and develop new opportunities

Full Job Description - including Selection Criteria

Working pattern:  

35 hours per week – core hours 8.00 am to 4.00 pm with occasional 7.30 am starts. Some evening and weekend work may be required

Job purpose:

Bristol Community Transport provides minibus hire for not-for-profit organisations, such as charities and community groups, and Dial-a-Ride services for older and disabled people who have difficulty using public transport.  The service delivery manager will ensure that our customers and passengers receive a high quality service provided by an enthusiastic and motivated team of drivers (paid and volunteer) and customer service advisors. The service delivery manager will lead, develop and organise the teams, maintain a positive working environment and oversee and facilitate communication between the drivers and customer service advisors.

Main duties:

Managing Bristol Community Transport’s team of drivers – paid and volunteer, including:

• Responsibility for ensuring all drivers receive regular and ongoing training, access to information and regular performance reviews to ensuring they have all they need to complete their jobs successfully and safely
• Responsibility for providing and maintaining a supportive working environment for all drivers
• Responsibility for managing driver and service performance including carrying out regular staff reviews and appraisals
• Responsibility for managing the Service Level Agreement between the commercial and community transport operations
• Responsibility for producing service performance reports, and analysis of vehicle and driver utilisation
• Responsibility for processing of fare income and related reporting
• Responsibility for implementing new services
• Responsibility for implementing changes to working practices

Managing the customer service advisors, including:

• Responsibility for ensuring all staff receive regular and ongoing training, access to information and regular performance reviews to ensuring they have all they need to complete their jobs successfully and safely
• Responsibility for providing and maintaining a supportive working environment for all staff
• Responsibility for managing staff performance including carrying out regular reviews and appraisals
• Responsibility for delegating  tasks as appropriate
• Ensuring that the highest standard of service is maintained, that enquiries are processed speedily and efficiently
• Ensuring that administration tasks are carried out

Planning, prioritising and organising service provision, including:

• Responsibility for ensuring adequate staffing through management of holiday rotas and sickness absence
• Liaison with MD and training manager
• Scheduling of community transport individual journeys (Dial-a-Ride), supported by specialist software and customer service team, to maximise multi-occupancy journeys
• Responsibility for ensuring adequate vehicle availability through liaison with fleet managers
• Responsibility for ensuring fleet preparation is communicated and carried out in a timely manner
• Responsibility for design of new community bus routes using specialist system data
• Managing any day to day incidents including vehicle breakdowns, accidents and other emergency situations, ensuring all drivers and passengers are transported to their location safely and that all incident reports are completed
• Manage day to day relationships, contracts and service level agreements with external customers
• Manage customer complaints

Budgetary responsibilities:

• Working with MD to ensure all services are delivered within budget
• Testing and implementing pricing methodologies for a range of different transport contracts

Work closely with the MD including:

• Providing timely and accurate reports on service performance
• Sounding board for new service ideas
• Co-planning roll out of new services
• Recruitment and selection
• Manage any issues including staff absence, investigations, disciplinary and/or grievances

In addition to the duties and responsibilities listed, the post holder is required to perform other duties assigned by the MD from time to time.

Work to the policies of BCT including Health and Safety and Equality of Opportunity.

This job is not about:

• Managing the fleet, which this is managed through an SLA with our commercial sister company at the same site. A CPC (Transport) is not needed.
• It is not about managing compliance with Health and Safety regulations beyond the standard responsibilities of all employees. Compliance is managed through the SLA.
• Any of the standard bus services delivered under the Bristol Community Transport brand – this is all about community transport.

Selection Criteria:

Experience required:

Must have:

• Experience of working in a live environment
• Minimum of 3 years managing and developing teams

Desirable:

• Knowledge of the geography of Bristol
• Experience of working in either transport or logistics industries
• Experience of working with volunteers and people from vulnerable communities

Skills and Attributes:

• Skilled in the management of staff and volunteers with the ability to lead and to work within a management team
• Positive attitude and solution focused
• Highly organised and able to prioritise tasks
• Flexible and adaptable – resolving problems efficiently and effectively
• Good IT skills including Excel
• Great communication skills
• Ability to use and analyse data to understand and improve performance standards and identify potential new service areas
• Interest in passenger transport
• Commitment to equality of opportunity

We have a rewarding opportunity available for a Female Finance Manager to join our team based in Bristol. You will join us on full time, permanent basis working 37.5 hours per week and in return, you will receive a competitive salary of £30,507 - £32,029 and benefits.

Missing Link provides practical advice and support to individuals to allow them to maintain a rich and meaningful life. The aim is to deliver recovery and wellbeing opportunities for people with mental health and other support needs to achieve their hopes and ambitions.

In return for joining us, we will offer you:

• Up to 30 days annual leave (depending on length of service)
• 3 extra holidays including International Women’s Day
• Excellent development and training opportunities
• Employer pension contribution (minimum 5% of your gross salary)
• Mindful Employer Plus Scheme
• Cycle to Work Scheme
• Long Service Awards
• Wellness Awards

About the role:

As our Female Finance Manager, you will manage and develop the organisation’s accounting systems and procedures to ensure efficient and effective operation of all financial matters. The post-holder will manage a small finance team. The role will require someone who has leadership skills, and can work both independently and accountably with minimal supervision.

Key duties and responsibilities of our Female Finance Manager:

• Full management of all day to day financial operations and procedures ensuring compliance with all relevant and new legislation.
• To support the Senior Management Team and Management Committee in business planning and organisational development to deliver a sustainable financial future for the organisation
• To provide quarterly and adhoc financial information to the Director of Resources, CEO and the finance committee
• To update and review budgets and prepare budgets for new business
• Prepare financial statements and Quarterly Management Accounts (and cash flow forecast) and assess actual performance against budget forecast
• Produce annual and long-term organisational forecasts to support strategic plans and work programmes
• To liaise with independent Auditors to produce annual accounts in line with statutory requirements

This is not an exhaustive list of your duties and outlines the general ways in which it is expected you will meet the overall requirements of this post.

What we are looking for in our ideal Female Finance Manager

• Relevant accounting qualification Level 4 AAT or part qualified 
• Experience of taking accounts to trial balance
• Experience of managing and monitoring income and expenditure across a range of income and funding streams and preparing cost-centred expenditure reports

• IT literate in the use of current relevant finance applications e.g. Sage Accounts, Sage payroll
• Excellent leadership skills with the ability to develop and motivate others
• Knowledge and understanding of current legislation and regulation and good practice in accounting in voluntary, community and social enterprise organisations
• Comprehensive knowledge of accounting procedures and knowledge of current conventional uses of computerisation in accounting and financial control
• Ability to plan and prioritise workload and work to deadlines
• Able to demonstrate ability to work alone and as part of a team, working with customers and managing own time effectively and making best use of personal development and training

Please apply now to join us as our Female Finance Manager and contribute to the valuable work Missing Link and its wider services, delivering hope and support to survivors of domestic violence and abuse.

How to apply:

Please download the application pack from our website and complete the application form. Please submit your application by 9am 26th September 2019. Please do not send CVs. Interviews will be held on
4th October 2019.

Overview of job:

We are seeking a Head of Operations and Service Development to work alongside our Senior Leadership team to lead the effective delivery of our trauma informed services to survivors of rape and abuse across Avon and Somerset.

You will provide strategic leadership and senior management for the operation of services provided by SARSAS primarily counselling, support work, learning disability work, group work, Helpline and online supports.  You will manage and support the volunteering function of the organisation and its development across all services alongside the Volunteer Manager

We are looking for someone who will be passionate about providing strategic oversight of SARSAS services to ensure that survivors can access responsive, effective, holistic and accessible services to meet their needs. This will include the development of responsive new services, considering creative and innovative approaches to reducing waiting times for survivors and engaging with underserved communities. 

SARSAS is going through an exciting time of growth and restructure, which means we're hiring and we're looking for passionate people that share our feminist ethos.

Closing Date: Monday 7th October 2019 5.00pm.

Interviews will be held in Bristol on 16th October 2019. Please ensure you are available in person for an interview on this date.

*The post is subject to an enhanced DBS (CRB) check and open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1).

SARSAS values diversity and welcomes applicants from all sections of the community; especially from minority groups/groups with a protected characteristic such as BME, who are currently under-represented at SARSAS. SARSAS are a Disability Confident Committed Employer. Our current premises are wheelchair accessible.

We believe that anyone affected by sexual abuse deserves the opportunity to heal and recover from their experiences.

We are looking for an experienced operations manager to join us in our mission to provide life-changing counselling services for survivors of sexual abuse.

The Green House offers a centre of excellence where survivors of all ages and backgrounds can access free, specialist counselling to help move forward with their lives. Each year The Green House works with over 300 adults, children and young people from across the city and surrounding counties. Based at our purpose-built therapy centre in St Paul’s, Bristol, we have been pioneering therapeutic provision in our sector for over 30 years.

This is an exciting opportunity to work in a senior leadership position at The Green House, ensuring the continuous improvement of our operations. The role will ensure that we have simple, clear systems and processes that deliver the organisation’s HR, appointment booking, supplier/ contract management, book-keeping and accounts management, facilities and administrative support.

As well as operations management, the successful candidate will often be the first person our clients and counsellors liaise with. The right candidate will be an empathetic operations manager, who cares deeply for our staff and service users, and who possesses a talent for translating strategic objectives into clear, measurable change-projects.

For full details of the role and how to apply please visit our website. The closing date for applications is 9am 7th October 2019.

Citizens Advice Bath and North East Somerset is a charity providing advice services to the residents of the BANES area from 4 locations across the Unitary Authority – two locations in Bath, one in Keynsham and one in Midsomer Norton. Our skilled team of over 100 volunteers, supported by our team of 15 staff across the four offices deliver telephone and face to face advice to over 8000 BANES residents a year, assisting with housing, debt, family, employment, benefits and consumer issues. The service is currently celebrating an 80 year anniversary. We also work closely in partnership with a number of other charitable organisations across the region, including Macmillan and Bath Mind and also work in partnership with BANES council.

We are seeking an individual in a brand new role to assist in shaping, planning and delivering a new Marketing and Communications strategy for the charity, combined with a new Fundraising and Business Development strategic plan. This is to assist in delivering a brand new strategic direction for the charity and to take the organisation into a completely new direction in order to sustain the charity and to eventually assist in growing the organisation into the future. This is a critical role in helping to deliver the future of the charity.

We are seeking a driven, passionate, expert marketeer and business development / fundraising expert in order to assist in the delivery of the new strategy. Working directly alongside the CEO and a Marketing Assistant you will help secure the charities immediate future with effective marketing and communications activities – sending out the right messages at the right time to the right people – to then maximise the potential partnerships and income from these channels to sustain and grow the charity for the next 80 years.

If this sounds like you – please see the attached Job Description and Person Specification and visit our website via the Apply button to apply.

We are seeking a Head of Fundraising to join our Senior Leadership Team who will be passionate about implementing the SARSAS fundraising strategy. You will be integral to identifying and securing new funding opportunities to ensure that SARSAS can continue to deliver support to meet the needs of those that have been raped and abused across Avon and Somerset.

You will be an experienced and ambitious fundraising professional, who is target driven and has an ability to recognise new opportunities and develop existing relationships to deliver against our goals. You will be an exceptional writer, with proven experience of winning significant grants and nurturing funding relationships with a range of donors, and specifically Trusts and Foundations. You will have experience of leading and motivating a team of fundraisers and volunteer fundraisers to achieve results.

You’ll be excited by the opportunity to join SARSAS and be part of the senior leadership team leading an organisational culture that reflects a collaborative and supportive environment.
 

Closing Date: Wednesday 25th September 5.00pm.

Interviews will be held in Bristol on 8th October 2019. Please ensure you are available in person for an interview on this date.

Royal Osteoporosis Society are looking for a Professional Development Officer to join their team in Camerton, near Bath.

Job Title: Professional Development Officer

Salary: £24,557 - £27,286 per annum

Location: Camerton, near Bath

Job Type: Full Time

Professional Development Officer - The Role:

Reporting to the Head of Professional Education & Development, the post holder will be responsible for the project management and ongoing maintenance of clinical training programmes and resources for health professionals.

This will include face-to-face events, online courses and the administration of our online platform. You will work with professional organisations and other bodies to proactively encourage provision of high-quality education and training for health professional working with patients with or at risk of osteoporosis.

Clinical training is an income generating activity and you will support the attainment of annually agreed income and expenditure targets.

You will be responsible for evaluating and reporting on the quality of training as well as helping to scope new programmes and resources to support the continuing professional development of health professionals

Professional Development Officer - Experience:

-  Experience of project delivery

-  Experience of working within a professional training and development environment

-  Experience of online content and systems and the confidence to quickly familiarise yourself with an online learning platform

- Evidence of the ability to understand complex subjects quickly

- Excellent communication and presentational skills (written and verbal)

- Excellent organisational skills

- Ability to work independently to tight deadlines

- Good interpersonal, team working, customer service and collaborative skills

- Excellent knowledge of Microsoft Word, Excel, SharePoint Outlook and PowerPoint

- Able to work unsocial hours around key events and to travel to engagements around the UK.

If you are interested in this excellent Professional Development Officer Opportunity press ‘Apply’ today, where you will be redirected to our site. Applicants should provide a comprehensive CV, including details of relevant experience and achievements. This should be supplemented by a supporting statement in a cover letter, demonstrating how your skills and experience meet the person specification.

All applicants applying must have the right to work in the UK. The relevant documentation to demonstrate your right to work in the UK will be requested at interview stage.

We believe in the power of your personal lived-experience of the criminal justice system.

We believe with the right opportunity, encouragement and support everybody can change.

Do you want to use your experience to enable others to change the system from within?

IF YOU DO, THEN THIS IS THE RIGHT PLACE FOR YOU!

 DOES THIS SOUND LIKE YOU?

• Been in prison or on probation?
• A People person and a good listener?
• Good IT/literacy/numeracy skills?
• Turned your life around and want to help others?
• Have something to give and can say what it is?
• Manage your own life well, and can prove it?
• Highly motivated and passionate about change?

If the answer to ALL of these is yes, then we want you…!

WHAT’S ON OFFER?

• A mixture of full and part-time positions
• 12 month fixed-term contract (liely to be extended)
• Up to £25,000 depending on experience (pro-rata for part-time)
• 25 days holiday per annum plus bank holidays (pro-rata for part-time)

* The post is subject to a 6 month probationary period and Enhanced DBS check

CURRENT VACANCIES

WORKING ACROSS BRISTOL, GLOUCESTERSHIRE, SOMERSET & WILTSHIRE

WORKING ACROSS DORSET, DEVON & CORNWALL

WORKING ACROSS ESSEX

WORKING ACROSS KENT, SURREY & SUSSEX

WORKING IN PRISONS ACROSS BUCKINGHAMSHIRE, HERTFORDSHIRE, CAMBRIDGESHIRE 

HOW TO APPLY

Visit our website to find details of how to apply for any of these positions.

MORE ABOUT THE ROLE

Become part of a vibrant team living our values – collaborative, democratic, resilient optimistic, ordering chaos and authentic. You’ll get an experience like no other with the chance to fast forward your career.

We offer career enhancing opportunity, support and encouragement to develop new skills.

Successful candidates will be results and outcome-orientated with knowledge of the criminal justice sector. As well as managing the development and delivery of the service, we are looking for motivated people willing to travel and go above and beyond to get the job done.

Our Engagement Teams are responsible for engaging with a diverse range of service users with different experiences in order to improve services and promote active citizenship.  As balanced Teams they have a range of complementary skills in order to achieve these aims, including service user engagement, service provider engagement, project management and administration.

Individual Team Members will demonstrate some, but not necessarily all of these skills and as a result will be responsible for different areas of delivery as assigned by the Engagement Team Leader as set out below.

Engagement

• Service user engagement and recruitment - Including through presentations, surveys, focus groups and workshops
• Staff engagement - including through presentations, staff and individual meetings
• Stakeholder engagement - including other statutory and voluntary sector partner agencies

Retaining relationships

• Providing training to an accredited standard
• Facilitating groups, including meetings, focus groups, workshops and large events
• Recruiting and managing service users and volunteers - including providing clear activities, support and signposting to further opportunities

Co-ordination

• Coordinating tasks and activities within the project plan and producing regular reports
• Keeping accurate and up to date records - including participants details, engagement levels, diversity/equality monitoring data
• Assessing risk, working within safeguarding best practice and reporting incidents

In addition to the above duties, the post holder will be required to perform other duties, which are assigned from time to time. However, such other duties will be reasonable in relation to the individual’s skills, abilities and grade.We believe in the power of your personal lived-experience of the criminal justice system.

Sustrans is the charity making it easier for people to walk and cycle, by connecting people and places, creating liveable neighbourhoods, transforming the school run and delivering a happier, healthier commute.  Take the next step on your Sustrans journey by joining our team in the South of England:

Network Development Manager

South Central

(Ref: SUS2749)

£27,255 per annum

37.5 hours per week – based in Reading or Bristol (can be negotiated)

This is an exciting role which will be pro-active in developing cycle routes and networks, including the National Cycle Network, by project managing schemes from land acquisition and fund assembly through to construction.  This will include network and feasibility studies, cycle route design and responsibility for influencing and generating funding for future work.

With proven experience in transport planning or a related subject and experience in project management, including implementation and monitoring budgets, you will have previously worked in partnership with other groups / organisations and with local stakeholders and the public sector.  Your written and verbal communications skills will be excellent as will be your negotiation and advocacy skills.  You will have the ability to research and produce reports, to build and maintain effective working relationships and be IT literate.  You will also have an understanding of the sustainable transport agenda in the UK and be committed to the promotion of sustainable transport.  

Closing date for the receipt of completed applications is 9am on Monday 30 September 2019.  Interviews will take place in Bristol or Reading on Tuesday 8 October 2019.

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.  We welcome applications from people with the appropriate skills from all parts of the community.

Short Breaks Coordinator (Maternity Cover)
Location: South Gloucestershire
Department: Short Breaks
Hours of work: 36 hours per week (Fixed term – Maternity cover)
Salary: £23,908 - £29,022 per annum, pro rata

About KIDS

KIDS are a national charity which has been supporting disabled children, young people and their families since 1970.

We work with children, irrespective of their disability or impairment, from birth through to 25 years. Each year we support over 15,000 disabled children, offer over 120 different services and work with about 80 Local Authorities across England.

We are passionate, caring and trusted and our vision is a world in which all disabled children and young people realise their aspirations. We offer support and practical help for families, every step of the way.

About the Role

KIDS South West currently runs a short breaks service for disabled children and young people aged 0 – 18 years, supporting over 40 families across South Gloucestershire at home and in their community. KIDS are looking for an experienced energetic and motivated individual to manage the Short Breaks Service – as the post is fixed term, the successful candidate will be someone that is able to manage multiple priorities and develop service delivery.

The Coordinator will be responsible for the successful running of short breaks service, which includes the following areas;

• Recruitment, induction and supervision of a large team of short break sessional workers to ensure target hours are met
• Attendance of reviews, such as Education, Health and Care Plan reviews
• Assessments within the family home, linking workers with families and reviewing progress
• Liaison with the 0-25 team (formally the Children Health and Disability Team), Local Authority and other related professionals
• Ensuring the service is Care Quality Commission compliant
• Monitoring and review of service quality

About You

To be able to carry out this role we would expect you to have the following characteristics:-

•  NVQ Level 4 or equivalent holding/working towards appropriate professional qualification (supervisory / project management / social / domiciliary care
• A minimum of one year’s experience of supervising and/or managing staff/projects
• Three to five years’ experience in social / domiciliary care sector undertaking work of a similar nature
• Experience of managing safeguarding issues and working with vulnerable children/young people and their families
• Demonstrable understanding of the social model of disability and a rights-based approach
• Knowledge of relevant legislation and initiatives relating to short breaks services
• Experience of supporting and advising others in a professional capacity
• Experience of monitoring and reporting against agreed outcomes, to set deadlines and budgets.
• A car driver is essential to this role

Closing Date:  Sunday 22nd September 2019
Interviews: Friday 27th September 2019

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button. You will be directed to our website where you can downloadthe job description and complete the online application process.

KIDS is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All children and young people we work with must, at all times, feel safe. KIDS practices safer recruitment. For certain roles successful applicants will be required to carry out a Disclosure and Barring Service (DBS) check.

KIDS is a disability Confident Committed Employer and an equal opportunities employer. We actively encourage applications from all sectors of the community. 

No agencies please.

DHI is an award winning charity that challenges social exclusion by supporting people to achieve their potential and contribute to the richness and well-being of their community.

We are looking for applicants who will share our passion for our values, and our commitment to our client groups and local communities.
We are recruiting for an Engagement Worker to join DHI in Patchway, South Gloucestershire. This exciting, varied and rewarding role will involve the provision of support and harm reduction interventions to clients experiencing problematic use of a range of substances and also to clients involved with the criminal justice system.

You will be joining an experienced and enthusiastic team that work hard to support each other, deliver an exceptional service to clients and meet our contract requirements.
If you’ve got experience of working in the substance misuse field and share DHI’s values of self-direction, stimulation and zest for life, we’d love to hear from you.

HOW TO APPLY
Please use attached Job Description and Person Specification to help you complete an Application & Skills form and send to HR by midday Friday 27th September 2019

Support Worker - Corn Street
Hours: Full time - 40 hours per week
Contract: Permanent
Location: Corn Street, Bath
Salary: £18,200.00
Closing Date: Tuesday 01 October '19 (12 noon).

If you want a rewarding job in which no two days are the same, then come and join us! We are a fun dynamic team who strive to provide a quality person centred service to some of the most vulnerable people in society.

Corn Street is an extension to our busy direct access homeless hostel offering crisis accommodation and support to rough sleepers in Central Bath.

We are recruiting for a permanent support worker to join our fantastic team. We deliver 24-hour support, 365 days a year to help former rough sleepers out of homelessness.

The role requires empathy and understanding as well as the ability to maintain clear boundaries and provide a safe environment.

The support worker role entails working with the Casework Coordinator in order to ensure that person centred care plans are completed, as well as working with external agencies. Although the role is predominantly Monday to Friday, 9 until 5 there is a need for flexibility, as at times work maybe required out of this time.

Some of our staff have lived experience, others have social care work experience, whilst some have just graduated from Uni and want to develop new skills. But what all the team members have in common is a strong value base and a natural affinity for people, who often have a range of complex needs.

With an ability to work on your own initiative as well as being part of a team who are committed to client involvement, you will be innovative and creative in your approach to meeting client need. Flexibility and empathy are a must.

If you want to work for an organisation that genuinely helps others and has real opportunities for advancement. If you are up for a new challenge or want to develop your existing skills, then we would love to hear from you!

Benefits:

• Cash health care plan
• Up to 26 days annual leave (depending on length of service)
• Employer pension contribution (up to 6% of your gross salary)
• Employee Assistance Programme
• Staff Award Scheme
• 20% Discount at Julian House Shops 

To apply

Please apply via our website. 

Supported Housing Officer

Bath

£26,000 per annum

37 hours per week, Fixed term contract until May 2020 

Happy to Talk Flexible Working

Can you deliver exceptional face-to-face customer experiences?

Do you easily build effective relationships with a wide range of people including customers and colleagues, with an ability to influence and negotiate?

Are you comfortable with dealing with challenging conversations, remaining confident and firm, whilst being respectful and considerate?

Do you have the skills to really listen to and recognise what it is that customers really want and be committed to achieving the best possible outcome?

If your answer to these questions is yes, we have an exciting new job opportunity that could be for you.

Background

Our client is one of the largest landlords in the South West and ranked in the top 50 of The Sunday Times Top 100 Best Not-for-Profit Organisations to work for in the whole of the UK.  They care about their colleagues and this is evident in their sense of pride and the tireless work they do to support customers.

With around 13,000 properties in the south west, the majority in Bath, they are about much more than just somewhere to live.  Their experience extends to supporting vulnerable people with thoughtful and effective additional services and improving homes and estates, as well as building new places for people to live.

What you'll be doing

You’ll be working in our supported accommodation service at Pathways which works holistically with young people, supporting them in a planned way to address the barriers they experience in the face of homelessness.

You’ll help to provide a package of resettlement, independent living skills and motivate them to re-engage in education, training or work.

You’ll use your ability to engage, support and motivate people with a diverse range of needs, to prepare for independent living as well as fulfil their personal goals and aspirations.

More about you

You’ll have experience of working in a housing, social care or community environment, with a good understanding of the challenges and issues affecting young people and be keen to join in creating both vibrant and safe places for people to live.

You’ll be highly self-motivated with excellent communication and interpersonal skills. 

You will need to demonstrate the ability to manage voids and complex arrears cases using rent monitoring actions and intensive housing management support.

You will also deputise and lead colleagues in the Team Leader’s absence and have strong problem solving skills as well as excellent attention to detail and ability to meet performance targets.

At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same!

Our client will need to take up an enhanced Disclosure and Barring Check for this role which they will do for you when you start.

When and where you'll be doing it 

Participation in an on-call rota to provide out of hours emergency support is required and flexibility will be essential as the hours of work are 37 hours per week on a 5 week rolling shift pattern, including two evenings per week up to 9 p.m, weekends and bank holidays.

You’ll be based in Bath

Our client recognises that as an organisation we are underrepresented in certain areas. Therefore they operate the disability confident scheme to encourage disabled applicants and welcome applications from candidates who are BAME or LGBTQ+.  They also welcome applications from customers.