Administrator jobs in central bedfordshire, bedfordshire

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2024 – now 6 years in a row!

Reporting directly to the Head of Planning and Reporting, the Management Reporting Lead will be responsible for identifying, designing, and implementing KPIs and reporting tools that provide clear, concise, and actionable insights to a variety of stakeholders. They will analyse trends and performance data to highlight emerging risks and opportunities, ensuring issues are addressed early to support financial viability. The role requires the ability to translate complex data into meaningful summaries for both financial and non-financial audiences, enabling informed decision-making and continuous improvement across the organisation.

Interviews will be held on Microsoft teams on the 2nd June

The closing date of this role may close early depending on the volume of applications.

About the role: Your main duties will include: 

• Support the Head of Planning and Reporting in business analysis and KPI reporting
• Identify, design, and implement meaningful KPI's and reporting frameworks to monitor performance and support decision-making.
• Develop and deliver clear, concise and actionable reports tailored for both financial and non-financial audiences.
• Foster a culture of continuous improvement, striving to add value to financial processes and reporting.

About you: The successful applicant will have: 

• Part Qualified Accountant - ACCA/CIMA.
• The ability to communicate effectively (both written and verbal) at all levels both within the organisation and externally to build effective relationships with Finance & Operations staff.
• Proven experience of using data-driven analysis to identify issues and opportunities, delivering clear recommendations that have led to measurable cost savings, improved performance, and strategic business impact.
• The ability to initiate action and motivate others. To be confident and persuasive, able to inspire others in order to achieve desired outcomes.
• High organised, logical with a practical approach and able to prioritise. 

The rewards

• Up to 35 days’ annual leave entitlement (including bank holidays)
• Staff discount shopping scheme ‘Rewarding Dimensions’
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday. 
• Employee Assistance Programme 
• Pension scheme
• Long Service Awards
• Qualification scheme
• Employee recognition scheme 'Inspiring People' 
• Discounted health and dental cover 
• Life Assurance 
• Bike to Work Scheme 
• Season Ticket Loan

Apply now

• We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
• As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
• As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03 003 039 150.
• We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

We are seeking a Dementia Carers Support Officer who can make a positive difference to the lives of unpaid carers in the diverse communities of Redbridge. We are a Queen's Award winning charity with over 30 years experience of supporting unpaid carers in Redbridge. The post holder will focus on supporting carers of someone with dementia, by providing them with advice, information, referrals and access to peer social and learning activities.  The role requires an understanding of health and social care services, particularly in relation to support for unpaid carers and someone who can show compassion and understanding to carers in crises or facing complex challenges.  A key outcome is ensuring carers can live a healthy and fulfilling life alongside caring and not be at risk of acute isolation.

This is a varied role, suited to someone with the experience and confidence to lead peer groups, activities, outreach and work with professionals at all levels.  There is plenty of scope within the role to develop new services in response to carer needs.  The post holder will work within a team of Community Support Officers. This is a job-share post with an existing part-time Dementia Support Officer.  The role is based mainly in Ilford and throughout Redbridge, with some home working.

Salary: £51,000 - £56,000 per annum

Location: Harlow Essex, 2 days per week in the office, flexible working available. Easily commutable from London, with a free company minibus from Harlow Town station.

Hours: Open to conversations around flexible/compressed working, minimum 4 days working per week, 2 days per week in the office.

About the role

At the Motability Foundation we fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year. We award grants to other charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all.

This role is an exciting new opportunity to shape and deliver on Motability Foundation’s aims to become more insights led and to systematically involve disabled people in our decision making. You will support the Head of Insight and Evaluation in providing the organisation with insight drawn from existing research, primary research, business data and through user insight. The role will lead development of a user insight approach and clear mechanisms to involve disabled people in the Foundation’s decisions systematically. The role will establish a user insight research community (akin to a customer panel but broader in scope), which the organisation can draw from for user insight.

The role is also responsible for delivering a strategic research and insight plan for the organisation to inform operational and strategic decisions, including feeding into our strategy mid-term review. Others in the organisations will also carry out research and hence this function has a role in setting standards for quality research, a coordinating role in ensuring a cross-organisational understanding of ongoing research to avoid duplication, and to draw insights and disseminate these to relevant internal and external audiences.

What you’ll be doing

• Support the head of team by developing a strategic insight research plan.
• Lead the delivery of the insight research plan, including developing clear research briefs, working with external suppliers to deliver research and where appropriate deliver research in-house.
• Establish a user insight capability in line with good practice and mature this capability over time.
• In collaboration with key internal customers, establish a framework for when and how to engage with disabled people regarding decisions.
• Develop and set standards for good quality research and insight for the organisation, including ensuring disabled people can fully and equitably participate in research/user insight exercises.
• Ensure that planned research and insight generation by the insight function is completed to a high standard, aligned with good practice.
• Set up and lead a cross-organisational research forum and ensure this mechanism is effective in avoiding duplication and creating alignment.
• Lead development and implementation of a communications plan to ensure insight generated reaches the right internal and external audiences.
• Ensure a framework to monitor and evaluate the usefulness and impact of insight generated is in place.
• Ensure all research carried out by the function meets GDPR requirements.
• Line-manage and develop your line-report(s).
• Be ‘hands on’ as necessary, by leading and delivering research personally.

What will make you great in this role?

The insight capability is a new function in the organisation and as a result this role will lead on its development over time. This presents great opportunities and will require an individual who is comfortable with starting things anew, while delivering on insight requirements and shaping the function along the way.

Your experience

Must haves:

• Experience of delivering user insight and/or running customer/consumer panels and/or working with supporter panels.
• Ability to design and develop research programmes and have highly developed analytical skills.
• Highly developed ability to work collaboratively with other teams across the organisation.
• Exceptional written and oral influencing skills, including the judicious use of data and the compelling presentation of insights, through engaging reports, infographics, and dashboards.
• Relevant qualification in an analytical discipline such as social sciences, economics or evidence of significant relevant professional experience.
• Experience managing research projects or commissioning external consultants.
• Strong project management skills and the ability to balance multiple priorities.
• Line and/or team management experience.

We feel that experience of setting up and/or managing consumer, customer or supporter panels is relevant. However, please note that as a Foundation we do not fundraise and as such are not looking to develop a supporter panel.

Nice to haves

• Experience of disability inclusive research – this is essential to the role. However, we will ensure appropriate training for those who do not have these skills.
• Proficiency in qualitative and quantitative data analysis tools (e.g., MAXQDA, R) and data visualisation platforms (e.g., Power BI).
• Proven quantitative and qualitative research skills and familiarity with working with large datasets.

Reporting lines and relationships

Reports to: Head of Insight and Evaluation.

Key relationships: Heads and programme managers in Charitable Operations, Head of Communications team and relevant managers, Policy team colleagues and over time other teams across the organisation looking for (user) insight. Relationships with external agencies and suppliers.

Direct reports: Initially 1 direct report in the form of a Research Manager with plans for a further junior role to be added to the team in future years.

Extra Information

• The role is based In Harlow, Essex at Motability’s offices, easily commutable from London, 30 minutes from Liverpool Street station or 18 minutes from Tottenham Hale station. We offer a shuttle bus from the Harlow Town train station to the office.
• We offer flexible and blended working within this role. The Insight and Evaluation team ordinarily works a minimum of two days a week from the office. 

Legacy Officer (Maternity Cover)

Role Summary:

As part of the Major Gifts and Planned Giving team, this role is responsible for managing a caseload of approximately 80 legacy estates, including pecuniary, specific, residuary and life interest estates. The Legacy Officer will also assist the team with legacy enquiries and pledges, supporting donors on their legacy journey, as well as managing PETA’s free will services.

Position Objective:

• Ensure that gifts in wills to PETA are handled appropriately, sensitively and efficiently, maximising legacy income to support PETA’s mission to protect animals.
• Effectively communicate PETA’s mission to potential legacy supporters, and deal with enquiries from supporters in a timely manner.

Term of Employment:

Fixed-term, maternity cover

Hours of work:

Full-time (part-time hours considered)

Reports To:

Director, Major Gifts and Gift Planning

Salary:

£29,000 - £34,000

Location:

Remote in mainland UK

Primary Responsibilities and Duties:

Augustus Club

• Administer legacies in a professional and approachable manner, to include correspondence with solicitors and other interested parties
• Maintain departmental information, files, and records related to legacy estates
• Act as the point of contact and grow and mature relationships with stakeholders and external groups in order to attain information needed to carry out the role
• Work with various stakeholders on contested legacies, collaborating with other charities where needed
• Be able to communicate to supporters how important and desirable legacies are to PETA
• Respond to enquiries and requests for assistance from Augustus Club members and planned-giving prospects
• Document pertinent information about planned-giving members for the purpose of enhancing and building relationships
• Remain current on estate-planning practices as well as fundraising techniques and methods used in the non-profit sector, attending professional training seminars as needed
• Keep up to date on probate and tax laws, informing the team of any changes

Other

• Maintain a clear understanding of – and the ability to articulate – PETA's objectives as well as details about specific global PETA programmes
• Assist in the training of new major gifts and/or planned giving assistants
• Maintain and expand knowledge of relevant departmental software (e.g. Revolution Online, ResearchPoint, Raiser's Edge, and Convio) in order to improve communication with donors
• Assist with the preparation and proofreading of mailings
• Perform any other tasks assigned by the supervisor
• Maintain strict confidentiality at all times

Qualifications:

• Minimum of one year of planned-giving or other development experience
• Excellent written and verbal communication skills
• Thorough knowledge of animal rights issues and PETA campaigns
• Demonstrated exceptional attention to detail
• Demonstrated ability to prepare professional business communications
• Proven ability to organise and manage multiple projects simultaneously and effectively
• Proven ability to use initiative and work independently
• Proven experience in legacy fundraising and administration
• Ability to insert files into databases using high levels of precision and attention to detail while maintaining confidentiality
• Commitment to PETA's objectives
• Adherence to a vegan lifestyle strongly preferred

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £12m.

It's an exciting time our growing organisation as the delivery partner for UCL’s new Student Life Strategy. In 2023 we received a multi-million-pound investment to enhance student life at UCL. The financial backing from our parent university is recognition of the transformative effect that extra and co-curricular experiences have on students at UCL – helping them develop skills, build networks, reduce loneliness and isolation, grow in confidence, and enjoy their time here.  

Do you have a passion for volunteering and event management? Can you create and deliver impactful, large-scale events that foster community engagement? Are you ready to play a key role in shaping student life at UCL? 

If so, we want you to join our team as a Volunteering Events Coordinator! 

At UCL, we believe in empowering students to become global citizens through extra-curricular activities with a strong social purpose. We are looking for an enthusiastic and creative individual to lead the planning and execution of student volunteering events that make a real difference. This is an exciting opportunity to contribute to UCL’s Student Life Strategy and be part of a dynamic team during our Bicentennial year. 

Fundraising Manager
£50,799- £53,887 (+£ ILW of £3,299 to employees who live in London, plus 6% employers’ pension)
Home based / remote working, with occasional travel to Respect’s office in London
One-year fixed term, with possibility of extension subject to funding. 

This is a brand new role.

Respect is a pioneering UK membership organisation in the domestic abuse sector.

It is an exciting time to be joining us. Respect will be celebrating 25 years in 2025. We have been through a period of growth over the last five years and are stronger than ever. We work closely with our members and sister organisations in the violence against women and girls sector, and we are proud of the practice expertise we have built over the last two and a half decades and of our pioneering projects and partnerships. Our key priority is to stop perpetrators of domestic abuse from causing harm, and we also have a role supporting male victims through our Men’s Advice Line.

We are seeking a Fundraising Manager to help us develop our fundraising programme and raise the funds we need to deliver the aims in our five-year strategy Stopping the Harm and ensure the ongoing sustainability of our organisation.

Our new Fundraising Manager will be flexible, creative and ambitious.  We are looking for someone who is passionate about our cause, has a tried and tested, successful approach to diversifying income streams, and can bring our fundraising to life through effective framing and storytelling.

This is vital role which will sit within our Operations team. The post-holder will work closely with Respect’s Director of Operations and the Executive Leadership team (ELT) to develop and deliver our fundraising strategy with some administrative support from the Operations team. 

Alongside traditional trusts and foundations, we are looking to expand our funding portfolio and are keen to explore new corporate partnerships and identify high net worth individuals. We recognise that success is not only achieving a fundraising target, but also about building new, strategic relationships. In this role, we will provide the space for the post holder to cultivate, prospect and steward new and existing funders.

We hope that you will be interested in joining us at this exciting time to work with us and make a real difference.

How to apply

Application in the format of CV and Supporting Statement.

Closing date: Midnight 18th May 2025

Interviews are scheduled for:

Week commencing Monday 26th May                     First round interviews
Week commencing Monday 2nd June                      Final interviews

Respect policy is to appoint at the first point on the salary scale.

Project Background

Come and join our award-winning place-based volunteering programme that works with residents living across Hackney and the City of London.

You will be based out in the community - the programme is based at GP practices - to engage, support and enable local residents and patients to deliver local services for themselves, to meet local needs. We support residents to come together, to share their skills and experience for the benefit of each other, to deliver local groups and activities such as a book group, film club, exercise classes or cooking group. Residents from diverse backgrounds and demographics attend these activities together and make new connections, building strong local communities, all working together to make their area a better place to live. People, many of whom are isolated across all ages, and who have difficult life circumstances, are brought together, providing each other with mutual support and encouragement to develop new skills and pursue life goals, and to feel better able to voice their concerns to services.

You will be joining a nationally recognised project - having won an award from the Royal Society of Public Health in November 2024 - to support residents to fulfil their personal goals, make connections with others, and design activities and services that meet local needs. You will also be supporting people to improve their mental and physical health through signposting them to appropriate services and encouraging them to talk to their GP if they have concerns; and will be working in partnership with GP practice staff to co-create volunteer roles to make the practice more efficient and a better place to visit.

Who are we?

Volunteer Centre Hackney is a medium sized charity (currently 30 staff) based in the London borough of Hackney, working to support local residents to realise their skills and passions through volunteering and social action, and to share these for the benefit of others.

Our mission is to build and strengthen communities across Hackney through supporting residents of all ages and backgrounds to volunteer and build projects together.

In 2021, we were awarded the Freedom of the Borough Award by Hackney Council for our efforts to support residents during COVID, which included mobilising over 2000 volunteers to deliver food, prescriptions and essential items, provide emotional support to isolated residents and support the vaccine rollout. 

We work with hundreds of diverse community organisations and deliver various programmes to help residents share their skills and deliver their own social action projects to improve people’s lives. These include a befriending programme, volunteering brokerage matching local people to volunteer roles based on their skills, interests and goals, a specialist mental health programme, peer research and multiple resident engagement programmes at GP surgeries and estates across Hackney.

Post holders need to be enthusiastic and engaging, bringing energy to the role, be self-motivating and confident to work primarily alone, albeit with some support from the team members based at other sites.

About Us:

Girl Guiding and Girl Scouting is the world’s only movement for every girl and any girl because we believe that each of them deserves to be the best they can be. Girl Guides and Girl Scouts learn by doing, make friends and have fun. In brave, local spaces, girls develop the skills and attitudes to change themselves, their communities and our world. The World Association of Girl Guides and Girl Scouts supports 153 national Girl Guide and Girl Scout organisations around the world to be united, thriving and growing.

Job Purpose:

The full-time Fundraising Manager, Major Gifts will play a critical role in advancing the mission of WAGGGS by managing and cultivating relationships with existing and prospective major donors. This position focuses on relationship cultivation and stewardship with the aim of increasing donor engagement and funds raised. The ideal candidate will be a donor-focused, enthusiastic, and results-driven professional with a passion for empowering girls and young women globally.

About You:

You will have experience managing and cultivating relationships with existing and prospective major donors. You will be focused on increasing donor engagement and funds raised. You will be a donor-focused, enthusiastic, and results-driven professional with a passion for empowering girls and young women globally.

Key Responsibilities:

1. New Donor Cultivation

2. Existing Donor Relationship Management

3. Stewardship and Reporting

4. Collaboration and Communication

5. Data Management

Applicants must have right to live and work in the UK and a minimum of 2 years experience working with High Net Worth Individuals.

Please note that applications without CV and Cover letter will not be considered for this role. A 2 page cover letter explaining your experience working with High Net Worth Individuals is mandatory.

Please refer to the attached Job Description for a detailed information about the role.

At Fuel Bank Foundation, we are united by a shared mission purpose: ensuring that no one must choose between heating and eating. Creating a United Kingdom free from fuel crisis. We exist to make it possible for everyone in the UK who prepays for energy to have sustainable access to the heat, light, and power they need to live a happy, healthy, and productive life. Every day, our work helps people facing fuel crisis, providing emergency financial support, practical and actionable advice, and long-term advocacy to create real, lasting change.

As part of the Fuel Bank team, you play a vital role in making this happen. We are committed to fostering a supportive, inclusive, and collaborative workplace where everyone feels valued and empowered. Whether you're working directly with those in need, behind the scenes supporting operations, or helping shape policy, your contributions make a real difference to the lives of the people we support.

Are you a natural team leader or strive to be one, do you have excellent communication skills? Do you thrive in a fast-paced, ever evolving environment, that manages customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.

As the Triage Team Leader, you will be responsible for managing the team’s daily operations and ensuring performance targets are met, in line with our mission to help and support our clients out of crisis. Your role will include leading and supporting triage advisers, conducting regular one-to-one meetings, overseeing resource allocation, and delivering quality assurance and coaching."

Key Responsibilities:

• Leading with Purpose: Support and guide our triage advisers, helping them meet their goals and deliver high-quality support. Hold regular one-to-ones to offer encouragement, feedback, and development.
• Using Resources Wisely: Ensure the team is well-organised and resourced so we can offer the best possible service to those who need us, when they need us.
• Championing Quality: Carry out regular quality checks and offer tailored coaching to help the team grow their skills and confidence, making sure every interaction counts.
• Keeping Track: Monitor and report on how the service is performing against both internal and external targets. Quickly raise any challenges or concerns with the Head of Customer Service and Advice to keep things running smoothly.
• Always Improving: Look for ways to strengthen our service and improve outcomes for people in fuel crisis, making sure we’re always learning and evolving.
• Stepping In When Needed: During busy times, lend a hand by speaking directly with customers facing fuel emergencies—carrying out needs assessments and ensuring they receive same-day support.

 Experience and Skills:

• Previous Advice Role: Experience in an advice role with an understanding of how to develop the support we offer.
• Team Leader/Senior Experience: Previous experience as a Team Leader or in a senior role is desirable but we are open to developing the right person.
• Phone-Based Experience: Preferably in a triage/advice role, but general customer service experience is also suitable.
• Empathy and Support: Demonstrated empathy with a strong desire to help and support customers.
• Attention to Detail: Strong administrative and reporting skills with a keen attention to detail.
• Continuous Improvement: A mindset focused on continuous improvement and service enhancement.
• Computer Literacy: Proficient in using computer systems and software.

What You’ll Receive in Return:

• Team Support: Join a supportive and collaborative team committed to your success.
• Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
• Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
• Comprehensive Benefits:
  • Enhanced pension contributions.
  • Private healthcare and access to an Employee Assistance Programme.
• Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
• Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.

Partnerships Executive (Interim)

The Partnerships Executive plays a key role in developing CST’s commercial relationships. Their primary responsibility is to secure conference exhibition sales to meet budget targets and manage all aspects of the exhibitor experience from prospecting to on-the-day support, to post-event communications. They also manage listings in the Directory of Services and work closely with the Partnerships Manager to support the prospecting process.

Reporting to: Partnerships Manager

Key responsibilities

1. Ensure that exhibition sales targets are met for each CST conference.

2. Maintain the CRM for commercial organisations, including creating and managing prospect groups and executing effective exhibition sales campaigns.

3. Create and maintain relevant webforms.

4. Provide excellent end-to-end support for exhibitors, including in person at larger conferences to ensure that all exhibitors’ needs are met on the day.

5. Gather feedback from exhibitors on the quality of their experience and report on what worked well and areas for improvement following each event.

6. Maintain and update marketing collateral to support CST’s commercial activities such as brochures, floorplans, briefings and manuals.

7. Cross-promote the Directory of Services to exhibitors along with other opportunities to work with CST where relevant.

8. Manage the sales and onboarding process for the Directory of Services, including overseeing the references, undertaken by a third party, sending out agreements and liaising with the marketing team on the promotion of new suppliers.

9. Support the Partnerships Manager in the development of the commercial pipeline for CST partnerships by holding initial meetings with new prospects and identifying opportunities for engagement.

Skills and Qualities of Applicant 

• Excellent customer facing skills
• Good communication
• Strong organisation skills and good attention to detail
• Independent worker
• Proactive and takes initiative
• Creative and solutions oriented
• Approachable and friendly
• A helpful team player
• Background and Experience 
• Sales experience appreciated •
• Target oriented
• Events/service industry experience beneficial

Closing date: Midday Friday 16th May 2025.

Shortlisted candidates will be interviewed via Microsoft Teams on Tuesday 20th May 2025 

Contract start Date: Early June 2025.

We reserve the right to close the advert early dependant on candidate responses volume.

Are you an experienced senior people professional with a strong background in operations? Would you like to work for a well-known national charity on a permanent basis?

I am working exclusively with a national homeless charity on a permanent People and Operations Manager role, paying £43,000 per annum. The charity’s aim is to end homelessness and ensure everyone has a place to call home. They do this through providing grants to individuals and organisations working with people experiencing homelessness, supporting frontline workers across the UK, and advocating for change.

The organisation is based in Holborn and offers hybrid and flexible working to all staff, going into their central London office 1-2 days per week. The charity currently has around 25 employees but is looking to grow over the next couple of years, so it is an exciting time to join the charity. You will report to the Chief of Staff, who is friendly and supportive.

The purpose of this People and Operations Manager role, paying £43,000 per annum, is to shape the charity’s internal systems, culture and operations.

Some of the key responsibilities of the job include:

• Acting as a trusted HR generalist for all people-related matters, including policies, performance management, employee relations, benefits and compliance.
• Supporting the design and implementation of a people plan that enhances staff experience, wellbeing and culture across the employee lifecycle.
• Coordinating hiring processes and leading onboarding and induction, collaborating closely with hiring managers and external partners.
• Managing the learning and development platform, sourcing and booking training sessions and preparing reporting data for the leadership team and Board.
• Promoting a culture of equity, inclusion and belonging by supporting initiatives and embedding inclusive practices in policies and operations.
• Managing the day-to-day operations across key back-office functions including IT systems, insurance, facilities, procurement and supplier relationships.
• Leading on governance administration, including preparing for trustee meetings, managing the board portal, maintaining statutory records and liaising with regulators.

Some of their benefits include:

• 25 days holiday plus Ban Holidays
• 6% employer pension contribution
• Closure days over Christmas

This is a fantastic opportunity for an experienced people-focused professional with a track record of managing the day-to-day operations of a busy office.  You will be the focal point for all people, operations and projects within a small organisation. It would be beneficial to have experience working in the charity sector previously, along with being CIPD qualified.

The People and Operations Manager role requires someone who can build excellent relationships and be a solution focused HR professional. The post holder will need to work independently at times and be able to negotiate and influence others when required.

Interviews will be held on the 21st and 22nd May in person at their office in Holborn. The first stage interview will require all candidates to prepare a ten minute presentation. 

For more information on this exciting permanent role, please get in touch.

Winston’s Wish is a digital first organisation leading the way in Digital Transformation across the Bereavement sector. We have an exciting opportunity to join our ambitious Mass participation team as our Individual Giving Manager.  This role plays a vital part in helping Winston’s Wish turn up the dial across our Individual Giving Fundraising. The Individual Giving Manager is responsible for creating, developing and delivering a fundraising plan to grow existing and new support for Winston’s Wish across our online and offline channels. This includes Direct Mails, Regular Giving, our Lottery, Legacies and In Memory giving income streams.

As the driving force behind our individual giving activity, you will help us to engage individuals across the country by bringing them closer to our work, encouraging them to stay longer, give more and become true ambassadors for our vital work with grieving children, young people and families. We’re looking for a highly creative individual who can help us to stay one-step ahead of the curve and excite new and existing audiences to get behind our vision of a society in which every child can get the help they need when someone close to them has died.

MAIN RESPONSIBILITIES

Strategy

• Lead on the development and implementation of our Individual Giving strategy, supported by the Head of Mass Participation and the Director of Fundraising & Marketing.
• Ensure all opportunities and future plans are in line with Winston’s Wish’s over-arching fundraising strategy to meet financial targets, organisational objectives and KPIs.
• Maintain an awareness of philanthropy trends, news, events and legislation in the UK to ensure that Winston’s Wish remains up to date on key changes which are likely to impact on individual giving.

Generating Individual Giving Income

• Lead on and deliver a plan to increase individual giving income from streams including, but not exclusive to, direct mail, regular giving, legacies, in-mem and our charity lottery
• Effective use of KPIs to ensure decisions are driven by evidence and real-time data.
• Continuously analyse our income and supporter data to measure effectiveness of activities and return on investment.
• Work alongside our design agencies and in-house marketing team to develop and manage direct mail campaigns, including segmentation to ensure campaigns will be carefully targeted and designed to maximise income.
• Explore and test new methods for donor recruitment and increasing donations.
• Seek every opportunity to increase awareness of legacy giving to Winston’s Wish and monitor the effectiveness of these activities over time.
• Manage a growing portfolio of legacy enquirers with appropriate contact and timely solicitation of prospective legators including hosting events and tailored stewardship.
• Manage the stewardship and development of our regular giving programme including uplift campaigns and solicitation of new donors to agreed targets.
• Work alongside the wider fundraising team to ensure effective cross-selling of individual giving products and vice-versa identify opportunities to introduce other fundraising products to our individual givers.
• Identify supporters who could provide compelling content which could be used by the wider Fundraising & Marketing team to inspire further support including suggesting key individuals who could feature in online and offline publications.
• Work with the Philanthropy & Partnerships Manager to ensure that potential major donors are identified and included in relevant activities.

Administration

• Diligently maintain records of all interactions with supporters on Salesforce.
• Ensure all activities comply with appropriate legal, regulatory and fundraising good practice and with Winston’s Wish policies and standards.
• Keep a close eye on incoming donations to ensure they are coded correctly and that supporter data is accurately recorded in accordance with GDPR.
• Effective management and control of expenditure across all projects and campaigns in line with agreed expenditure budgets.

All Staff

• Contribute to the vision and mission of Winston's Wish; working with colleagues in all teams to meet the objectives of Winston’s Wish.
• Work to objectives, targets and work plans agreed with your line manager.
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
• Take an active part in the one-to-one process and participate in training agreed with your line manager.
• Contribute to the wider charity sector and childhood bereavement sector by getting to know those working in the same space and actively contributing to sector-wide events.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy.
• Promote equality of opportunity and diversity in accordance with Winston’s Wish policy.

PERSON SPECIFICATION

Essential

• A sound understanding of the principles of fundraising across individual giving, in-memory fundraising, and legacies.
• Proven track record of preparing successful programmes of activity and business plans to recruit, engage, inspire, and retain supporters in a not-for-profit organisation, or similar transferable experience gained in the commercial sector.
• Specific experience of delivering an individual giving programme.
• Experience of budgets, including planning, forecasting, and analysing performance.
• Experience of high-level use of a customer relationship management system.
• Experience of managing direct mail campaigns.
• Strong organisational skills and keen attention to detail to plan and schedule multiple activities, respond flexibly to opportunities, handle conflicting demands and meet tight deadlines.

Desirable

• Understanding of childhood bereavement.
• Experience of using Salesforce CRM.

Recruitment Timetable

Application deadline: Wednesday 28th May 2025

Interview date: Friday 13th June 2025

Interview location: MS Teams

Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

The 2021 Census shows that around 36% of Camden’s households are now made up of private renters, and in the Haverstock and Primrose Hill wards, where this project will operate, it’s 27% and 35% respectively. This group of residents is often unaware of what services are out there to help them, where they are located, and how they access them.

This new role has been created to outreach and engage with private renters in the 2 wards specified and it will also include information production, dissemination and project management work. The worker will set up the project and is the key person in ensuring the smooth delivery of it in line with its stated aims and objectives.

Please note: You will need to be based in/around London for this role as it involves work within specific locations in the London Borough of Camden and is not suitable for home working or long distance travelling.

Please also note: Interviews are scheduled to take place on Thursday 12th June

Project management:

1. To plan and deliver the project to all agreed deadlines, milestones and targets

2. To manage the project budget in liaison with CFPT’s Assistant Organiser

3. To gather and record all relevant data and statistics relating to the project

4. To monitor the performance of the project using the methods, format and frequency agreed with the funder

5. To prepare project update reports for CFPT’s Management Committee as and when required

6. To prepare annual project update reports as required by the funder

Relationship building:

1. To identify and build relationships with key contacts e.g. ward councillors, Council staff, and other relevant individuals and groups/organisations

Engaging:

1. To creatively engage with a wide variety of private renters (focussing particularly on the more vulnerable and socially isolated ones) in different locations and settings across the 2 wards to ensure they are aware of the range of local services available to them

Participating:

1. To promote and raise awareness of the project both online and through organising meetings, events and activities in the wards

2. To increase participation in the project both online and through organising meetings, events and activities in the wards

3. To publicise the project and private renters’ issues through the different media and other communication channels

Informing, empowering and supporting:

1. To identify the information, support and other needs of private renters to enable them to effectively engage with their landlord and/or agent and other organisations

2. To help and support tenants to advocate on behalf of themselves, and when required, to advocate on their behalf with the landlord and/or agent regarding individual problems and issues.

Project sustainability:

1. To have an awareness any relevant developments (internal/external) which could impact on work of the project

2. To assist CFPT’s Organiser to identify and make applications to funders to ensure the long-term sustainability of the project, if this is required

Other:

The post holder must undertake:

1. To attend some evening meetings and work occasional weekends

2. To attend CFPT Management Committee meetings and AGM when required

3. To demonstrate commitment at all times to the principles of Equality, Diversity and Inclusion

We are recruiting a General Advice Officer to support with the delivery of advice and welfare support to vulnerable guests who access the Community Wellbeing Service, a local support hub offering relief from the rising cost of living for local families. The General Advice Officer will support our guests on a range of areas including benefits, immigration, housing, money management and access to training and employment services. The postholder will provide high quality welfare advice and guidance through weekly one-to-one advice sessions, undertake case work, work with partners to facilitate referrals, and provide support to advice volunteers. 

The successful candidate must have at least two years’ experience delivering effective advice or in a similar capacity, demonstrate empathy, an understanding of the issues facing vulnerable people, and have in-depth and up-to-date knowledge of welfare benefits and housing policies/legislations, with a strong focus on achieving tangible outcomes for our guests.

Advice Work

• Carry out assessments to identify urgent needs and appropriate support pathways for members at the Community Wellbeing Service.
• Support outreach or community engagement activities as needed.
• Provide holistic and person-centred advice and casework on the main enquiry areas, particularly welfare benefits, housing, employment, health and wellbeing, immigration and money management.
• Maintain Sufra’s Advice Quality Standards and meeting tangible outcomes.
• Produce detailed case records on our case management system for the purpose of continuity, statistical monitoring and report preparation
• Apply for funds from trusts and foundations to support individuals and families with essential costs such as housing deposits or white-goods and/or cancellation of debts;
• Develop and maintain good working relationships with external stakeholders for joined up working, including statutory and voluntary service providers, making referrals for guests where appropriate.
• Enable and support guests to act for themselves, wherever appropriate.
• Monitor the progression of all cases to the point of resolution.
• Conduct follow-up calls with guests where needed and track outcomes
• Support volunteers who are working on delivering Advice Services e.g triage volunteers and pathways volunteers
• Provide advice to the General Advice Service as and when required

Case Management

• Manage own caseload and work independently to support guests
• Use of Case Management System (AdvicePro) as well as Microsoft Office for communication and document production.
• Support with developing case studies and gathering guest feedback
• Collect statistical information as requested for reporting purposes.
• Feed into the development of monitoring reports for funders and other stakeholders

Other Responsibilities

• Maintain and update the charity’s record of referral and signposting agencies;
• Ensure data protection regulations are adhered to, and that sensitive data is handled in accordance with relevant legislation and organisational procedures.
• Keep informed of new and changing legislation relevant to the post, and of local issues and policies
• Be committed to the aims, procedures and policies of Sufra’s advice service in every aspect of service delivery.
• Take part in supervisions, personal development training, team meetings and appraisals
• Undertake any other reasonable duties to support the operations of the charity.