Administrator jobs in kingston upon thames, surrey

The basics

Location: Agile working 

Contract: Permanent, subject to funding 

Hours: 16 hours per week

Starting salary: £27,445 FTE (£13,722.50 pro rata)

Who we are

Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone.

Who you are

Would you like to make a difference to the lives of Young Londoners? 

Do you enjoy helping people get the best out of online systems, designing and delivering high quality training and resources?

Do you have the expertise to provide support to users of case recording systems?

If so, you might be just who we are looking for!

If you are committed and resilient, and believe you have what it takes to help us to improve the lives of young Londoners and their families please apply.

What the role involves

1. Ensuring that there are regular training opportunities for both new starters and those requiring refresher sessions or updates when new functions or forms are released. This will include running system training drop in sessions to assist with queries / hear feedback, and relaying information from these to the Information Governance and IT manager.

2. To support managing the case recording system help desk – so that support is always ava

ilable to front line workers and other stakeholders.

3. Working with the Learning and Development Coordinator to establish an evaluation method and implement this to enable us to assess the effectiveness of each training session and using this to improve future delivery.

4. Produce effective training materials and guidance documents, and develop and maintain a training area on our case recording system, including the creation of dummy forms and files for new users to access and use as a training sandbox

5. Performing case recording system changes to forms and lists as directed by the Information Governance and IT Lead

6. Support the Data Reporting and System Support Lead with regards to user administration and user support at times of absence and increased need

7. Working with the Learning and Development Coordinator to support the creation of e-learning training modules for our LMS (currently RISE) Acting at all times in line with safeguarding legislation and guidance in addition to Safer London’s practice guidelines and wider pan-London processes and protocols.

8. Undertaking any other duties as required and commensurate with the level of this post, including covering the Data Reporting and CRS support lead post functions when relevant.

Additional Information

Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.

We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.

Why working for us is different:

Encouraging work life balance

Ø  Safer London is a 4 day/32 hour (FTE) working week organisation. This means that you have a regular day off in the week with no impact on your pay.

Ø  179 hours annual leave (plus bank holidays and pro rata for those who join us part time) rising after 3 and 5 years of service.

Ø  Flexible and smart working policies in line with an agile way of working.

Ø  Agile working - meaning you can work from different locations like home, in the community, from our office (job dependent).

Enriching your work life

Ø  Opportunities for learning and development

Ø  New modern offices

Ø  Opportunities to feedback including surveys and groups

Ø  Reflective practice sessions

Ø  Reduced caseloads compared to statutory services

Caring for you and your family

Ø  Enhanced family leave

Ø  Death in service benefit

Ø  Thinking about your finances

Ø  Discounted season ticket loan

Ø  Pension scheme

Ø  Cycle to work scheme

Ø  Expenses float scheme

Sound good? Here’s how to apply

To apply please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.

As part of the online application you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.

Please make sure you find the Job Pack attached by clicking the apply button on this page or find it on Safer London’s Website. 

Should you need any adjustments to the recruitment process or if you experience any technical issues when trying to access and/or complete the application through the online portal, please contact us via the “Contact us” section of our website or find our contact information in the Job Pack.

Safer London is not a sponsoring organisation for foreign nationals and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Canning Town Warehouse, Unit 4 SEGRO Park, London, E16 4ES. Please note this is an onsite role.

Contract: Fixed term contact until 30 June 2026

About the role

As an eComm Assistant, you will support the eComm team in the delivery of our ambitious Bricks & Clicks strategy, supporting our 10yr strategy. Bringing the Crisis brand to life through commercially viable products and multiple income streams. You will get stuck into every aspect of the team including pre-retailing, photography, fulfilment, stock generation, and Shopify, building relationships with internal/external stakeholders and one-off projects.

Day to day tasks can involve:

• Preparation of stock: This can range from sorting a delivery of a single box of donated clothing or homeware to pallets of donated goods.
• Sorting and grading the stock based on its quality and sign posting to the marketplace where we will get the best value (shopify, ebay, depop, retail stores)
• Photographing, steaming/ cleaning, listing, and barcoding of inventory
• Picking and packing of orders & processing returns

This is a unique opportunity to join this exciting team and learn all there is to know about charity ecommerce, raising funds for one of the UK’s most well-known charities. You can’t underestimate the power of a transaction, reaching new audiences who can join our mission to end homelessness.

About you

We are looking for someone who is willing to get involved in all elements of our eComm operation, learn new skills and be a team player. You will use your existing skills, experience along with a willingness to learn new skills to generate income and reach new audiences. You will be based at our Canning Town warehouse and office space, working with the eComm and wider Retail Team.

You may have experience in retail, eComm or a role involving where you were required to be very organised and used to ensuring tasks are completed to allow the rest of the team function.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 12 October 2025 (at 23:59)

Interview date and location: Week commencing 20 October 2025 at Canning Town Warehouse, Unit 4 SEGRO Park, London, E16 4ES.

Interview process: Competency based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

If you want to work at the heart of a charity in a small friendly team, leading an innovative programme to promote wellbeing and social inclusion, this is the job for you! 

The Stuart Low Trust (SLT) is a well-respected and award-winning charity based in Islington supporting people who isolated and experiencing mental health issues.  SLT was founded to be radically different from other local charities – uniquely accessible, inclusive and community-embedded. 

What the job offers 

You will be developing exciting new projects to serve Islington and surrounding boroughs in a culturally rich environment and vibrant voluntary sector.  Working closely with the Chief Executive, you will be introducing exciting plans to develop our service.  You will have freedom to develop activities, build partnerships and outreach to attract new and a wider diversity of participants reflecting local community needs.

Who we are seeking 

We are seeking a capable manager with track record coordinating delivery of a community-based activities programme within a charity or social care service.  You will thrive on a challenge and enjoy creative thinking, relationship-building with partner organisations and managing staff.  You will have experience of marketing a service to attract new participants.  You will have an understanding of the support needs of people who are isolated.  You will be able to learn from participant feedback to develop services. 

This post is subject to an Enhanced DBS check and two satisfactory references. 

We are embrace diversity, equality of opportunity and inclusion. We are committed to building a team that represents are variety of backgrounds, perspectives and skills.  The more inclusive we are, the more we can achieve. 

Key Benefits and opportunities: 

• 25 days’ annual leave plus bank holidays
• Occupational pension scheme 
• Hybrid and flexible working arrangements with a small and friendly team.
• Access to training and development opportunities 
• Supportive management culture, line-managed by the Chief Executive, who has 30 years' experience in the charity sector 
• Opportunity to lead programmes/develop skills 

Application instructions 

Please note, while we appreciate the value of AI tools, we strongly prefer that applicants prepare their supporting statements with minimal use of AI.  This helps us to better understand your authentic voice, skills and motivation for this role.  Thank you. 

Deadline for applications: Sunday, 2 November 2025 at 12midnight
Interviews: Monday, 10 November 2025 
Estimated Start: December 2025-January 2026 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Medway Recovery House in Kent.

Sounds great, what will I be doing?

The role involves supporting service users from referral through admission, ensuring their physical and emotional needs are met while collaborating with clinical teams for smooth transitions. Staff provide activities and interventions to help reduce crises, identify triggers, and create safety plans that promote mental health and prevent hospital admissions. One-on-one sessions are conducted to develop wellness recovery action plans, set SMART goals, and build social networks, alongside practical life skills training such as food preparation. Staff also liaise with statutory and voluntary agencies, deliver post-admission welfare support, and maintain high living standards between admissions, all while engaging in professional development to address challenges like self-harm and substance use.

The position emphasizes teamwork, co-production, and administrative duties. Staff collaborate with Recovery Workers and management to deliver a team-based approach, promote services, and support user engagement in peer-led activities and forums. They are responsible for maintaining accurate service user records, monitoring service upkeep, ensuring health and safety compliance, and working with multi-agency providers under governance protocols. Additionally, they contribute to developing service standards, follow policies and legislation, report maintenance issues, and undertake additional duties as required, always upholding health and safety rules and procedures.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The role requires demonstrable experience supporting people with mental health and complex needs, along with a strong understanding of recovery approaches and co-production. Staff should be able to design and deliver activities that reduce anxiety, build confidence, and support individuals in creating their own recovery journeys. This includes engaging service users in assessments, co-producing and reviewing support and safety plans, and maintaining accurate monitoring records for internal use and external reporting. A good knowledge of legislation, including welfare reform, the Care Act, and housing pathways, is essential, as well as the ability to handle financial transactions accurately and use IT systems, including MS Office and case management tools.

Flexibility and resilience are also key, with the need to work evenings, weekends, and bank holidays, while maintaining high service standards in unpredictable or challenging situations. The role requires excellent stakeholder relationship skills and the motivation to deliver consistent, high-quality support. An understanding of basic building safety issues and the ability to identify repairs is desirable. Overall, the position combines strong technical knowledge, administrative accuracy, and interpersonal skills to ensure effective support and recovery-focused care for service users.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Our Client is an astounding group of professionals who believe that people's sight matters. They have ambitious growth plans to increase the investment they are able to make in life-changing eye health by supporting the work of Moorfields Eye Hospital and its academic partner UCL, and by funding innovative research, equipment, patient care and training through the delivery of innovative fundraising programmes. The team is looking to appoint a Legacy Development Manager, and Prospectus is leading the search. 

Legacy Development Manager 

Full time, 37.5 hours per week 

Permanent 

Hybrid  

£43,450 - £50,691 per annum 

The Legacy Development Manager will take a leading role in delivering and expanding the charity's established legacy fundraising programme at a pivotal time of growth and transformation. With responsibility for developing and implementing the charity's legacy marketing strategy, the postholder will lead multi-channel campaigns, steward legacy enquirers and pledgers, and manage the charity's free will programmes. This role will also line-manage the Legacy Development Officer and coordinate closely with colleagues across fundraising, communications, and finance to ensure effective promotion and administration of legacy giving. 

The successful candidate will bring specialist knowledge of legacy marketing processes and demonstrable experience of developing and growing legacy fundraising activity. You will have strong organisational and project management skills, excellent written and oral communication abilities, and confidence in building relationships with a wide range of stakeholders, from supporters to solicitors. Experience of soliciting and managing high-value gifts or legacies, budget management, and working within a charity or membership organisation will be essential. 

This is a unique opportunity to shape and grow an ambitious legacy programme that will make a significant contribution to the charity's goal of raising £10 million annually and delivering transformational projects in eye health, including the landmark new Oriel centre opening in 2027. 

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman or Ryan Burdock at Prospectus. 

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. 

• Shape strategy and collaborate globally to grow life-saving stem cell donation.
• Lead key teams to ensure excellence and safety.

About Our Client

DKMS is an international non-profit organisation dedicated to the fight against blood cancer and blood disorders. With a presence in multiple countries, DKMS is renowned for its innovation in donor registration, patient support, and medical research. The UK team, based in Chiswick, is a dynamic and values-led group committed to saving lives through stem cell donation.

Job Description

• Lead the Medical, Donor Services, and Finance teams, ensuring operational excellence, clinical quality, and alignment with both UK healthcare frameworks and global DKMS standards.
• Co-develop the strategic vision for DKMS UK with the other Country Lead (Communication & Engagement), fostering a values-driven, high-performance culture.
• Oversee personnel, processes, and performance across departments, ensuring effectiveness and continuous improvement.
• Innovate in medical operations, donor services, and registry processes in partnership with colleagues and healthcare partners.
• Ensure compliance with UK laws and regulations, including clinical standards, data protection (GDPR), charitable governance, and healthcare practice.
• Build robust operational infrastructure - systems, workflows, and staffing - that enable sustainable growth and service excellence.
• Work with department heads to enhance donor registration, retention, and support, aligning with global DKMS goals.
• Share responsibility for the UK P&L, including budgeting, forecasting, and cost optimisation.
• Represent DKMS in national and international forums, positioning us as a trusted leader in stem cell transplantation.
• Develop and maintain strong relationships with transplant centres, donor registries, and other key partners.

The Successful Applicant

• Advanced academic qualification in medicine, life sciences, healthcare management or a related field; combined with business administration training or demonstrable commercial experience
• Proven experience in a senior leadership or managing director role, ideally within healthcare, non-profit or regulated medical environments.
• Significant background in leading cross-functional teams with a blend of clinical and operational responsibilities.
• Deep understanding of clinical governance, patient/donor safety, healthcare compliance, and donor management pathways.
• Strong financial management expertise, with experience overseeing budgets, forecasts, and financial reporting.
• Strategic and hands-on leadership experience, with the ability to manage complex stakeholder relationships and navigate organisational change.

What's on Offer

£100,000 and £115,000 basic + bonus + benefits

Contact

Rochelle George
Quote job ref
JN-082025-6820687Z

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

We are recruiting for a temporary supporter care officer for a leading social welfare charity , looking for someone to cove workload for the next 6 to 8 weeks. You will be responsible for accurately capturing data across different channels and the processing of all donations received by post, phone, and BACS and supporting the team where needed.

Hybrid working ,1 to 2 days in their office .

The Role
To ensure all donations, enquiries, and supporter correspondence are promptly and accurately processed, recorded, and thanked in line with our policies and within agreed performance indicators.
Carry out the above processes from our Central Office in Ewell on regular basis (in-office work performed on a roto basis, requiring one office day approximately every 3 weeks, as well as 1-2 team days every 6 weeks).
Record and report on written and verbal supporter feedback so that learnings from complaints and positive comments can be implemented into future marketing campaigns.
Identify and implement opportunities to build supporter engagement through creative communications, maximising the effectiveness of our fundraising campaigns.
Maintain existing business-as-usual processes, identifying opportunities to maximise efficiencies where possible.
Work with the Legacy & In Memory Marketing Team to welcome and steward new supporter enquiries, as well as manage processes in relation to tribute funds, allocation of payments and administration of our will-writing service.
Work with the Community & Events Fundraising Team to ensure that income raised on Facebook is processed and thanked appropriately, and to ensure enquiries through the service desk are managed to completion.
Work with the Finance team to ensure delivery of various reconciliation processes.

The Candidate
Knowledge of principles of excellent customer service.
Experience of fundraising and/or working in the charity sector.
Knowledge of Gift Aid, fundraising regulation, and the Fundraising Preference Service.
Experience of working with a CRM database.
Experience of processing card payments.
Knowledge of Direct Debit processes.
Use of social media to interact with audiences.
Excellent time management skills.
Excellent written and database skills, with very strong attention to detail.
Excellent letter writing skills with an emphasis on diplomacy.
Proven communication skills and excellent telephone manner.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

The role

Resuscitation Council UK (RCUK) is seeking an experienced and visionary academic leader to become the inaugural Director of the Resuscitation Outcomes Consortium UK (ROC-UK). This strategic role offers a unique opportunity to shape the future of resuscitation research across the UK, fostering collaboration, innovation, and measurable impact.

This role reports to the Director of Clinical and Service Development and has key relationships with the President and the Chair of the Research Committee.

About ROC-UK

ROC-UK is a newly established national initiative supported by RCUK designed to connect researchers, clinicians, funders, and policymakers to advance cardiac arrest research.  ROC-UK will support a vibrant research community, promote knowledge exchange, and facilitate the translation of evidence into clinical practice and policy.

Why Join Us

RCUK is a respected authority in resuscitation education, guidelines, and public engagement. As Director of ROC-UK, you will be at the forefront of a transformative initiative with national and international reach, helping shape the future of cardiac arrest research and outcomes.

Key Responsibilities

· Establish and lead ROC-UK, setting strategic direction and operational priorities.

· Build partnerships across academia, NHS, industry, and charitable sectors.

· Support early-career researchers and promote access to funding.

· Translate research into clinical and policy impact.

· Represent ROC-UK nationally and internationally.

· Facilitate workshops, meetings, and funding related activities.

Person Specification

Essential:

· PhD or equivalent in health sciences, clinical research, or public health.

· Strong portfolio of externally funded research and publications.

· Experience with NHS datasets and cardiac arrest registries.

· Proven ability to influence clinical practice or policy.

· Excellent leadership, communication, and stakeholder engagement skills.

Desirable:

· Personal research fellowship.

· Experience mentoring MSc/PhD candidates in cardiac arrest research.

Application Process

Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'ROC Director' in the subject line.

The closing date for receipt of completed applications is 17:00 on Tuesday 7th October 2025.

Important information

This role is offered as a five-year secondment. Successful applicants will be seconded to the Resuscitation Council UK, subject to approval from their primary organisation.

Please note: We reserve the right to close this advert early if enough suitable applicants apply.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

Thousands of people in our communities are affected by breast cancer, and many of these are compelled to help by fundraising for Breast Cancer Now. To enable us to best support our network of fundraisers, and create a leading sector programme, we've just reconfigured our relationship fundraising team.

There is now an opportunity for a community fundraising executive to join the London, South and Wales team.

In this busy and exciting supporter-facing role, you’ll provide stewardship to our brilliant fundraisers, organising events from bake sales and balls to tractor runs and sponsored walks. And, alongside the other community fundraiser executives, you’ll be the first point of contact for supporters, playing a key role in the smooth day-to-day running of the programme.

Through excellent relationship management, you’ll inspire our supporters to see through their fundraising plans, raise as much as possible and continue to support the charity in a way that’s right for them.

Reporting into an experienced community fundraiser, you’ll be nurtured and developed in your role. And have the opportunity to develop relationships with a wide variety of supporters, from individuals and volunteers to clubs, societies, groups and local companies.

About you

You’re a brilliant communicator, love working with others, thrive in a busy environment and have a ‘can do’ attitude to your work.

Having worked in a customer or supporter facing role before, you’re naturally committed to providing exceptional stewardship. Engaging with our supporters will energise you, whether that’s speaking to them over the phone, hosting a cheque presentation or attending an event.

You’re organised and can prioritise your work well. You can also quickly pick up processes and have excellent administrative skills, all experience you’ve gained in a professional working environment.

It’s great if you’ve worked in a charity before, and community fundraising experience is a bonus. But it’s your passion for fundraising and making a difference that’s important – if this sounds like you, we can’t wait to hear from you.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date

Tuesday 7 October 2025 09:00 am

Interview date

Monday 20 and Tuesday 21 October 2025

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Purpose

The Case Manager will strive to make contact and work on a one-to-one basis with perpetrators whose victims have been identified as high risk at MARAC to pro- actively secure engagement, influence attitudinal and behavioural change and link to complementary services. To do this, the Case Manager will work with existing agencies in each pilot site to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours. Throughout the intervention the Case Manager will work closely with the IDVA service to review risk, develop safety plans and improve outcomes for all parties involved.

The Case Manager will be responsible over the long term for delivering outcomes, to achieve behaviour change with each service user.

Responsibilities
Interagency work

• Work to embed the Case Manager role into multi-agency responses to domestic abuse in the area.
• Effective understanding and implementation of institutional advocacy by pro- socially challenging partner agencies, acknowledging best practice and striving for change to benefit the individual, the service and the sector.
• Support other professionals in responding to service users in a way that is coterminous with the aims and ethos of the Drive Project.
• Working closely with other professionals to ensure that risk management and safeguarding duties are effectively met.

Case management

• Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service’s safeguarding framework.
• Manage a case load focusing on high risk perpetrators of domestic abuse to provide an assertive, medium to long term service, based on thorough assessment and individual support planning that adopts the principles of both ‘Support (change) or/and Disrupt (continued offending) concept.

Recording and administration

• Ensure that case files and records are accurate and complete; and are kept and in compliance with Data Protection Act requirements.
• To enter all the required information into the Drive project electronic case management system to enable tracking of service user change, multi-agency working and risk management.
• Weekly maintenance and accurate and secure audit trail of all relevant communication.

Direct work with service users

• Maintain a proactive response to service users, continuously providing positive options for behaviour change throughout the service users time in the Drive project.
• Use combination of motivational work, relationship building and a broad range of therapeutic skills to engage service users to address their abusive behaviour.
• Motivate and support service users to address the broad range of needs that may contribute to the risk that they pose to others or act as barrier for them in addressing that risk. e.g. housing, substance use etc.

General

• Remain up-to-date and compliant with all relevant legislation connected to your work, including organisational procedures, policies and professional codes of conduct and practice guidance, in order to uphold standards of best practice.
• Represent the service at local events; deliver training and presentations as required.
• Feed into the learning process via the Service to improve services to perpetrators of domestic abuse ensuring that the experiences of service users and other agencies inform this process.

Person Specification

Experience: Essential

• Direct work with vulnerable service users.
• Working within a public protection/ safeguarding multi-agency setting .e.g. Child protection, vulnerable adults, MARAC, MAPPA.
• In managing safeguarding issues and procedures.
• Writing and presenting information formally and informally, to a range of audiences.
• Working within legislative frameworks and using this application to develop, influence and encourage partnership working.
• Working within conflict management continuum.
• Evidence of keeping reliable and timely reporting and meeting deadlines.

Experience: Desirable

• Work with victims and or perpetrators of domestic abuse.
• Work with service users with complex needs and/or challenging behaviour.
• Working with service users with diagnosed mental health issues.
• Working with service users with substance misuse.
• Work with young people aged 16-25 years.
• Of using pro-social modelling and motivational interviewing in practice.

Knowledge and Understanding:

• Have an excellent understanding of domestic abuse, including the impact on victims and their children, and the legal and practical remedies available.
• An understanding of public protection arrangements, the provision of policing, child protection, health and social care, housing support and of multi-agency/partnership working.
• Have a good knowledge of effective ways of working/engaging with perpetrators of domestic abuse.
• Have a thorough understanding of IDVA work including risk assessment, risk management and comprehensive safety planning.
• Have theoretical and procedural knowledge of other services involved in the response to domestic abuse.
• Understand multi-agency partnerships in relation to domestic abuse.
• An understanding of the MARAC process at an operational level.
• Understanding of the child protection system.

Skills:

• Ability and willingness to work independently and as part of a team.
• Good relationship management with regard to multi-agency work that incorporates sensitivity, responsiveness and attention to the promotion of congruent and effective partnership working.
• IT skills, including use of Microsoft Office.
• Hold a relevant degree, a vocational qualification or equivalent experience.
• Support and guide your service users, and have excellent advisory, negotiation & persuasive skills.
• Empathy
• Have excellent conflict and crisis management skills and the ability to deal with stressful and difficult situations.
• Have excellent interpersonal skills.
• Ability to lead and facilitate discussions to achieve a positive outcome
• Excellent networking skills and the ability to develop strong working relationships with other agencies.
• Reflection and self-awareness.

Attributes:

• Have confidence in their own ability to make decisions.
• An ability to work collaboratively as part of a team; whilst also having the initiative to work independently as necessary.
• Excellent communication skills (both written and oral).
• Belief in perpetrator behaviour change.
• A comprehensive understanding of risk.
• Range of experience in domestic abuse sector.
• Capacity to manage raw emotions including conflict, challenge and trauma.
• Proactive and self-motivated.

To apply, please submit your cv and a cover letter outlining the experience and skills you bring to the Drive Case Manager role and explaining why you are interested in this position.

Finance Director 

We are seeking a dynamic and strategic Director of Finance, People and Operations to lead central functions and help shape future success.

Salary: £67,000–£76,000 pro rata (depending on experience)
Location: Hybrid / London
Hours: Part time 0.8/ 32 hours per week or Part-time, 0.6 FTE / 24 hours per week
Contract: Permanent
Closing date:  31st October 2025

About the Role

As a member of the Executive Team, you will provide financial, operational and people-focused leadership while ensuring robust governance and sustainable growth.

You will oversee finance, HR, operations and IT through a small but committed team, ensuring systems, processes and culture enable delivery of the organisation’s mission.

Key responsibilities include:

• Providing strategic advice on finance, operations and people matters
• Leading financial planning, budgeting and risk management
• Managing and supporting the Finance Manager and Head of HR, Operations and IT
• Ensuring efficient financial systems and compliance with legal and regulatory obligations
• Supporting recruitment, development and retention to sustain a collaborative and values-driven culture
• Overseeing operational systems and governance, including Board and committee reporting

This is a hands-on leadership role in a small, agile organisation where you will combine strategic insight with practical delivery.

About You

We are looking for a qualified accountant (ACA, ACCA, CIMA or equivalent) with significant experience in both strategic and operational finance, ideally in non-profit or mission-driven organisations.

You will bring:

• Strong financial expertise, including hands-on management and planning
• Experience of operations, governance and risk management
• A collaborative leadership style, with the ability to manage small teams effectively
• A practical mindset, able to improve systems and processes in resource-conscious settings
• Commitment to diversity, equity, inclusion and social justice

You will thrive if you are motivated by making systems work better, enjoy working across multiple functions, and want to contribute to lasting positive change.

Other roles you may have experience of could include: Finance Director, Director of Resources, Chief Operating Officer, Head of Finance and Operations, Director of Corporate Services, Director of Finance and Resources, Finance and Operations Director,  Director of Finance and Administration, Director of Operations and Finance,  Director of Business Services,  Chief Finance and Operations Officer (CFOO),  Executive Director of Finance and Resources,  Director of Finance and Governance, Head of Finance and Resources

About us

The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute. 

Our Values

Our values underpin everything we do:

• Inclusive: We are inclusive. We work with - not for - refugees and people seeking asylum, so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do.
• Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform.
• Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country.
• Respectful: We are respectful of all those we interact with. We treat everyone – our staff, volunteers, beneficiaries, partners and people we disagree with – with the same respect, professionalism and understanding.

About the role

The Project Accountant will play a key role in strengthening the organisation’s financial management and supporting strategic decision-making. This short-term role will focus on optimising the Business Central finance system, ensuring robust processes are in place, and providing high-quality financial analysis to support bids and strategic projects.

A key requirement of the role is fund accounting expertise, ensuring accurate management of restricted and unrestricted funds and compliance with funder requirements. The postholder will work closely with senior stakeholders to ensure accurate, timely, and reliable financial information that underpins operational and strategic priorities.

Staff benefits

To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:

• Training & Development
• Employee Assistance Programme
• Pension Scheme
• Work Life Balance Policies
• Employer-Sponsored Volunteering
• And more.

Let’s work together to improve the lives of refugees in the UK - apply on our website today.

Closing date: 10th October 2025.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

£40,500 - £44,100 per year

Fixed term (18 Months), full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re looking for a Customer Experience Improvement Manager to oversee two exciting and high-impact areas of work: our Voice of Customer (VoC) programme and our organisation-wide approach to thanking and recognising supporters.

In this role, you’ll be at the heart of shaping how we listen to, understand, and act on customer feedback. You’ll evolve our VoC projects, turning insight into action to improve experiences across the organisation. You’ll also lead a strategic project to ensure our thanking approach is timely, meaningful and drives loyalty —making sure every supporter feels genuinely valued.

You’ll work across teams including Fundraising, Communications, Data Operations, Engagement Events, Customer Journeys, and Insight and Analysis to:

· Develop and embed feedback loops that drive better customer experiences and stronger income.

· Support delivery of customer research and segmentation, helping teams apply insight to their work.

· Champion the voice of the customer internally, helping colleagues understand the link between experience, loyalty and impact.

· Provide expert advice on using loyalty, engagement and satisfaction metrics to influence decisions.

This is a strategic and collaborative role, perfect for someone who thrives on cross-team working and wants to make a real difference to how we connect with and grow our supporter base.

What we want from you

We’re looking for someone who’s passionate about customer experience and knows how to turn insight into action. You’ll be a natural collaborator, confident communicator, and someone who can influence others to think differently.

The ideal candidate will bring:

· Demonstrable experience in customer experience, supporter engagement or VoC initiatives, or similar areas of work.

· Experience of designing and delivering projects that improve satisfaction, loyalty or engagement with measurable impact.

· Strong analytical skills and the ability to commission, interpret and apply insight to long-term strategy.

· Confidence in communicating complex ideas clearly to a range of audiences.

· The ability to work across teams, influencing and supporting colleagues to embed customer-led thinking.

· An active commitment to equity, diversity, inclusion and allyship.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Wednesday 15th October 2025.  Applications must be submitted by 23:45 UK time.

Interviews: First interviews are currently scheduled for 30th October and 3rd November 2025 online. We are expecting second stage interviews for this role to be held in person at our London Bridge office on 12th November 2025.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Our Youth and Play Practitioners will play a pivotal role in the Children, Young People and Families team, working as a core team of practitioners to ensure the smooth running of our programmes and services. In this role you will be part of a small and dynamic team which delivers a wide range of programmes and activities, both from Tulse Hill Adventure Playground and within local schools. The work of the Children, Young People and Families team is diverse and varied. Our current services include open access adventure play and youth activities at our Adventure Playground, school holiday programmes with off-site trips and activities, coaching in local schools, a Young Leaders programme offering paid work experience to young people, and working together with our youth partnerships Building Young Brixton and Lambeth Peer Action Collective.

We are in an exciting time of development for the team. To support our range of children and young people, our team will be made up of specialist Youth Workers and Play Practitioners bringing in relevant skills and experience. Whilst you will work across all of our Children, Young People and Families services you will have a specific focus:

As a Youth Worker you will:

• Focus on supporting our secondary age cohort
• Plan and run appropriate activities
• Provide structured interventions to support vulnerable young people
• Work with referral partners to provide additional support and activities

As a Play Worker you will:

• Focus on our primary age cohort
• Use your knowledge of Playwork Principles to plan and run engaging activities
• Foster relationships with families and local primary schools

Both roles will include an element of mentoring, relevant training will be provided to give you the necessary skills to deliver this.

To be successful in this role, you will act as a trusted practitioner in all our service delivery, advocating for children’s right to play throughout our programmes. You will work as part of the team on the delivery and planning of all sessions, ensuring that the children’s and young people’s ideas are central to the construction of a varied and engaging play environment. You will understand the wide-ranging challenges facing young people and will be flexible in adjusting your practice to meet these needs.