About the role

This is key role working across the entire Income Generation Department.

This role will be responsible for providing general administrative support to the Income Generation team, including the Director of Income Generation. This includes being the first point of contact for supporters, ensuring the database is being used effectively and records are kept up-to-date, that invoices are being paid in a timely manner and much more.

The role holder will also be expected to act as the department’s database ‘super-user’ ensuring that use of the database is optimised across the Income Generation Department and that contacts and leads are shared effectively.

About the candidate

The successful candidate must have prior experience in an administrative role and be proficient in the use of IT tools such as MS Office and databases to perform day to day tasks.

The role involves providing support to different teams within the Income Generation Department so an ability to work on a number of tasks simultaneously, at times under pressure, is a must have. Other essential skills for this important role are self-motivation, attention to detail and excellent interpersonal, verbal and written communication skills.

More information about the role can be found in the job description and person specification available on our website. 

How to apply

To apply for this role, click on the apply on website button to be redirected to our website to send us your CV along with your completed supporting statement form and equalities monitoring form by the closing date.

The closing date is 12pm on Monday 12 July 2021

Interviews are scheduled to take place (virtually, using Zoom) between Wednesday 21 July to Friday 23 July 2021. 

 
Hospice UK values equality and diversity, and strives to be inclusive. We recognise the benefit and value of having people from a range of backgrounds, heritages, ages, experiences and skills in our organisation.

Unfortunately, due to the volume of applications that we receive, it is not always possible for us respond to all applicants individually, so if you have not heard from us within 14 days of the role closing, please assume that your application has not been successful and we wish you all the best in your job search.

Westway Trust are seeking a highly motivated and experienced Property and Customer Service Administrator adept to providing efficient and responsive administrative support for the smooth running of the Trust’s Property Department.

You will need to possess a good level of customer service experience as you will be the first point of contact for responding to enquiries from tenants, customers, contractors and the community for property related matters.

You will also be expected to gain quickly a strong understanding of the strategies of the Trust so that you may support the organisation effectively. This will include gaining a solid understanding of the Independent Review into Institutional Racism and its recommendations.

To view the full job description and to apply for this role visit Westway Trust's website.

The company provides a supported living service to single homeless adults who are vulnerable and have support needs, including accommodation. 

The role of the Assessment & Referral Administrator will be to provide comprehensive administrative support to the New Client referral and Assessment department. This role is to ensure the smooth transition into our supported service. 

Your primary tasks will include the overall responsibility of maintaining all administrative paperwork relating to the assessment and referral department, including completing sign-up paperwork, booking in assessments, and liaising with the maintenance and support team. An assertive but supportive approach will need to be taken when talking to our clients as homelessness is a sensitive subject to discuss. You will be making contact via telephone, text messages, emails, and letters and will need to keep track of contact with clients and referrers.

You will be supporting the Referral and Assessment Coordinator in ensuring that the Assessment department runs smoothly by maintaining good relations with different referring organisations and clients. You will be required to attend regular staff meetings, one-to-one supervision with your line manager, and attend mandatory training offered by Assisted Homes CIC

Person Specification: 

Essential: 

• Have good communication skills to converse with clients appropriately. 

• Be organised and be able to priorities your work to meet specific deadlines 

• To have a sufficient understanding of both spoken and written English language to be able to effectively record and report as well as adhere to written company policy and procedure. 

• Be confident in asserting boundaries 

• Have good knowledge and understanding of Microsoft Office systems such as Word, Excel, Outlook, and 365, to be willing to learn any new systems that the company decide will make their output more efficient.

• Having the ability to balance assertive telephone mannerism with an empathic approach when communicating with clients in arrears 

• To be proactive in creating systems that will improve the running of the service 

• Proficient in letter writing, sending and receiving emails, and understanding the protocol and regulations set by the GDPR (Data Protection) 

• Be able to set up and maintain MS team and MS Outlook calendars and be able to make appointments using the calendar invitation facility. 

• Be able to work alone using your initiative and also in a team to attain joint goals 

• Be willing to undertake administration tasks that are required by any of the teams and or the Directors. 

• Proficient in producing factual and detailed reports. 

Desirable: 

• Have some knowledge and experience of supporting people in the community 

         Role: 

1. To work within the Assessment and Referral team ensuring that the processes and practices followed, promote the effectiveness and efficiency of the organization. 

2. To provide administration support to all the teams and to work with the Directors and Managers as and when requested. 

3. To work closely with the Referral and  Assessment  Coordinator to ensure that all information regarding clients is dealt with sensitively and confidentially. 

4. To ensure that all Sign-Up Paperwork is completed as requested by your Manager. Training for completing Sign Up Paperwork will be provided. 

5. You will be required to send all signup paperwork’s once completed via DocuSign to the client’s email addresses. Training for DocuSign will be provided 

6. To follow up on clients, post-assessments to attain valid ID and other documents requested

7. You will be responsible for contacting clients and booking them in for new client service reviews once they have been in the service for 8 weeks.

8. Maintaining the waiting/rejected list for clients and sending a follow-up email to inform referrers. 

9. Develop with the Referral and Assessment Coordinator standardized letters to services and referrers detailing Assessment and Referral outcomes.

10. Assistance in collecting and collating statistic information to maintain KPI’s and Occupancy Statistics. Training for this will be given. 

11. Liaise with the maintenance department to keep up to date with the status of the empty rooms and update the Assessment board with the rooms that are ready to move clients into.

12. To fill out the summary assessment sheet from the information provided on the Assessment form.

13. Write letters using current templates and create new templates as and when required.

14. Ensure that important information is passed on to the relevant member of staff 

15. Provide your manager and or the Directors with records or reports as required 

16. Be prepared to work with current systems and create new systems for monitoring or filing documents and or information or statistics. 

17. To undertake any other task required to ensure that the service provider is efficient. 

18. On rare occasion, you may be required to work over your normal working hours to complete a task on a deadline. 

We are looking for a Fundraising and Events Administrator. The Fundraising and Events Administrator will play a key role within the Fundraising team by ensuring that all administration is done effectively and efficiently in order to help the team maximise income, deliver optimum service to donors and maintain existing levels of fundraising activity. The postholder will also assist in the administration and planning of our online and in-person events and Trust and Foundation grants.

This is an exciting opportunity for an organised and dedicated individual, with excellent attention to detail, to join our small and creative Fundraising Team.

This is a full time role (part-time and flexible working requests will be considered).

Job Description

Title: Fundraising & Events Administrator

Contract: Full Time (part-time and flexible working requests will also be considered)

Department: Fundraising & Events

Responsible to: Fundraising and Events Manager

Usual Hours: 9.00am - 5.30pm

Salary: £23,000 - £26,000 depending on experience

Location: Central London (currently home based due to Covid restrictions)

Holidays: 22 days per annum, plus Bank Holidays, plus two days for Rosh Hashanah and one day for Yom Kippur should they fall on weekdays

Overall aim: To enable the success of our fundraising by managing the administration for the Fundraising team. The postholder will be responsible for the administration of donations, managing our fundraising database, Raisers Edge, and maintaining accurate fundraising records. The postholder will also play a key role in the administration and planning of our online and in-person events and Trust and Foundation grants.

The Holocaust Educational Trust’s mission is to educate every person from every background in the UK about the Holocaust and its contemporary relevance. This role operates within a small, active and creative fundraising team, with the opportunity for input and innovation. The postholder will work closely with senior managers and senior volunteers and administer stewardship for our major donors and leading philanthropists.

This is an excellent opportunity for an organised and dedicated individual to play a key role as an Administrator within the fundraising team and to help the team grow our non-statutory income.

Key responsibilities:

• Contribute to the Holocaust Educational Trust’s fundraising by ensuring that all administration is done effectively and efficiently in order to help the team maximise income, deliver optimum service to donors and maintain existing levels of fundraising activity.
• Record donations on the fundraising database and process income through all sources, such as online activity and giving sites.
• Acknowledge all donations in a timely fashion, write thank you letters and receipts and keep all relevant team members informed.

• Manage the fundraising database, ensuring all records are accurate - record and update financial and non-financial information provided by supporters.
• Assist with the administration of fundraising processes including working closely with HET’s Finance Team and producing Gift Aid claims.
• Responsible for the administration of events and assist with all aspects of the organisation and delivery of fundraising events.

• Undertake general administrative duties to include, dealing with post and maintaining effective filing systems in line with GDPR policy.
• Produce donor development plans and briefings on potential or existing donors, in line with GDPR policy.
• Assist with the preparation of applications and reports for grant giving Trusts and Foundations, as well as ensuring that HET is compliant with the terms of its grants and researching potential new Trusts and Foundations suitable for the Trust.
• Respond to queries from the general public (by phone, post, email or in person) and work closely with other members of the fundraising team to ensure enquiries are dealt with effectively.

• Represent the Trust at fundraising events and educational events and programmes.
• Provide general support and assistance for the Director of Fundraising.

• Carry out any other reasonable request from the Chief Executive or member of the Senior Management Team.

Person specification:

• Excellent organisation skills
• Excellent attention to detail
• Proficient in Microsoft Office
• Experience of database management (Raisers Edge desirable)
• Experience in an Administrative role
• Excellent communication skills with the ability to communicate well on the phone and prepare letters, emails and reports
• Ability to demonstrate a flexible approach to work with a positive and proactive attitude
• Able to work individually as well as part of a team
• Able to work discretely and responsibly
• Experience with organising events

• Ability to prioritise a demanding workload and manage multiple tasks 
• Good numeracy skills and an understanding of budgeting and reporting
• Knowledge of the Third Sector in the UK
• A commitment to the aims and values of the Holocaust Educational Trust

Nightingale Hammerson is a friendly and caring organisation to work for, where people enjoy their job.  We are a centre of excellence and have a first class reputation as an outstanding, compassionate, professional organisation, offering a range of services and activities tailored to meet the needs of each of our residents.

We offer individually-tailored care in a ‘home from home’ with kind, compassionate residential, nursing, dementia, respite and end-of-life care.  At the heart of our approach is a warm, respectful relationship between our staff and every single resident.  It’s what we mean by ‘person-centred care’ – taking into account the individual wishes, characters and histories of everyone we look after.

With the ongoing major £40m capital redevelopment of Hammerson House, this is a truly exciting time to join our organisation.

As a member of the Property Services Team, you will be a key individual focusing on coordinating and delivering the Administrative services for Property Services department, comprising of the maintenance team and front of house team.

You will be an integral member of the team to make the Property services function a success.

Are you a proactive, solution-focused administrator with great customer service skills who is interested in working for a charity which makes a real difference to the lives of people who are homeless?

About the role

Recruiting good staff can literally change; and rebuild lives. The Resourcing Team at St Mungo’s are passionate about finding the right staff to enable us to provide the best level of service possible to our vulnerable clients. 

Working as part of a busy team in this varied role you will play a key role in supporting the resourcing function:

• Responsible for conducting thorough pre-employment checks for a defined patch of new starters in line with relevant best practice policies and processes; including drafting and sending offer letters, detailed and proactive reference checking; and compliance checks such as DBS and Right to Work checks.
• Provide high quality support and advice to new starters throughout the pre-employment process to ensure a positive experience and onboarding process to St Mungo’s.
• Oversee different areas of the resourcing function; such as current staff Right to Work and DBS audits, support for internal and external recruitment enquiries and interview and assessment days.
• Use online ATS and HR systems effectively throughout the new starter onboarding process and support the team in the ongoing development of how we use these systems. 
• Develop the skills and experience to provide high quality resourcing and recruitment advice; and support to internal staff, managers and external customers.

What we’re looking for

This role will suit someone with a proactive ‘can do’ attitude as well as:

• Experience in providing excellent customer service in a fast paced environment with great communication and influencing skills.
• Excellent planning and organisational skills with the ability to effectively prioritise your own time and workload to meet a number of different and competing tasks.
• Strong administration and IT skills, the ability to follow systems and processes and see tasks through to the end.
• A willingness to work flexibly to support organisational demands, and the resilience to adapt to new and different situations.

Even if you don’t have direct resourcing experience we encourage you to apply if you have great team working and customer service skills and a willingness to learn.

What we offer

Excellent Development and Growth Opportunities

• We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
• We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

• Equality, diversity and inclusion are central to the organisation's values and how we work.
• We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Flexible Working and Other Benefits

• We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.
• St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.

Closing date: 10am on 14 July

Interview and assessments on: 27 and 28 July, to take place via video call

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

An exciting opportunity for a highly organised and customer-focused individual to support the delivery and management of stakeholder relationships with key international partners and members at the Royal College of Obstetricians and Gynaecologists (RCOG).

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 16,000 members in the UK and internationally. We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

About the role

Working closely with the International Education Development Manager and Chief Executive, you will provide administrative support for the relationship management and communication with key international stakeholder groups based internationally, notably the RCOG  International Representative Committees (IRCs) in 21 countries, and other strategic international partners. You will assist in the delivery of agreed engagement activities, plan and administer  IRC elections and support projects from inception through to completion for country specific meetings and activities.

A strong collaborator, you will also need to build strong relationships with teams across the College, working with the Vice President for Global Health, the Executive Director of Membership and Global and the Head of Membership to ensure excellent communication and coordination with our international partners.

About you

As the ideal candidate, you will have:

• Experience of working with senior stakeholders
• Experience of organising meetings with diverse stakeholder groups (face-to-face and virtual), taking minutes and managing actions
• Experience of using virtual platforms for meetings
• Experience of dealing with front line customer services or relationship management
• Awareness of the challenges and opportunities that are presented when working across a global network
• Experience of using a CRM system or database

Benefits

As a key member of the team, you will be located in our brand new, bespoke offices in London Bridge. We offer a friendly working environment with an excellent benefits package that includes:

• Generous holiday entitlement
• Flexible working hours
• First class pension scheme
• Season ticket loan
• Free staff lunch (on-site only).

Please note that due to Covid-19, all College staff are currently working from home.

How to apply

To apply, please visit our website via the Apply button, to download the full Job Description.

Closing date for applications: 10.00am on Thursday 1 July

If you have any additional questions about the role or how to apply, please contact the People Team.

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We are therefore looking for candidates whose backgrounds, experience and identity enhance the diversity of our existing team. We are particularly encouraging applications from underrepresented groups at the College such as those from black, Asian and minority ethnic backgrounds and those with a disability.

[We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa]

We are looking for a highly organised individual with at least one year HR administrator experience, who has a can do approach, and enjoys being busy.
This role will be responsible for providing efficient and accurate administrative support for HR and within Chance UK.
The role will focus on producing high quality accurate work; and being the link between HR and Finance for processing and checking of the monthly payroll and staff expenses.

This role at Kensington and Chelsea Social Council (KCSC) will provide support to KCSC staff in the organising and administration of KCSC events and activities and to support the production of KCSC’s communications and the administration and maintenance of the website and database.

For more information and to apply, please see attached documents and visit our website via the Apply button.

The deadline for application is Tuesday 20 July, midnight. 

We are seeking a confident and highly motivated individual to join our HR team, in working to support the organisation's mission to prevent homelessness and help vulnerable and socially excluded people to transform their lives. 

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment. 

As a Recruitment/HR Administrator, you will be joining a small dedicated Recruitment team providing an effective and efficient recruitment service to meet the organisation’s resourcing and staffing needs.  You will be the first point of contact for internal and external enquiries and requests to the team; providing a high level of customer service throughout the recruitment cycle. 

You will also be responsible for carrying out the administrative tasks for the recruitment and on-boarding of new staff and ensuring that our recruitment processes, continue to adhere to best practice, equality, fairness and relevant employment legislation.

To succeed, you will have experience of working in a busy office environment or HR team and providing a high standard of customer service.   You will also have strong interpersonal, verbal and written communication skills with the ability to build good working relationships.Strong I.T skills and experience of using computerised HR or office information systems/ databases are also required.  As is the ability to effectively manage your workload and information securely and confidentially. 

 In return, we will support you to develop in your role and provide you with opportunities, to gain practical experience in some of the other HR areas within the department. This role will be homeworking and office-based.

Closing date: 30th June 2021 (at Midnight)

Interviews to be held on: 9th and 12th July 2021

This post will require a Basic DBS check to be processed for the successful applicant.   

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and are IIP Silver accredited.

IT Administrator

Full-time at 35 hours

Office based (office based, flexibility to work from home)

Salary: £21,315k - £25,375k – dependent on experience

Permanent

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms.

GamCare has enjoyed significant growth over the past few years and an excellent opportunity has now arisen for a dynamic IT Administrator to join our Finance and IT team. You will be a trouble shooter, have an interest in technology and strong desire to assist colleagues in solving problems in a systematic way.

You will be required to work collaboratively within the Finance and IT team, provide support with all the IT and administrative tasks. The role would work closely with Finance and Resources administrator to provide a support function to all senior staff.

In particular, the job holder will be required to:

• Provide support with troubleshooting all of the Office IT equipment including printers, scanners, speakerphones, video conferencing, PCs and computer accessories
• Provide face to face support to the colleagues working within the office environment and the online support for the staff working remotely.
• Support the Senior IT Manager in rolling out the new technologies, solutions and processes across GamCare and provide onboarding support
• Provide assistance to the IT and the outsourced supplier in troubleshooting on - premises infrastructure including phones lines, Broadband, WiFi and on premises servers
• Be the first point of contact for any escalation of the IT support ticket with the outsourced IT supplier
• Daily monitoring of the support ticket log with our outsourced IT provider and escalating the business critical tickets for resolution as required

Location

Regarding the location for the role and your main place of work will be the London Office and the attendance at the office will be discussed in detail when you start.  We work flexibly in GamCare and so are open to people working, when the role allows, from home.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <Job Title>

Please note that if the subject is not correct, you may not receive a confirmation.

For further information, please contact Vinit Mehta, Senior IT Manager. Application forms forwarded to this email will not be accepted.

Please note we do not accept CVs.

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications: 2nd July at 9am

Interviews will be held remotely via video conference: Week commencing 12th July

The Holocaust Educational Trust seeks an enthusiastic administrator, to join a dynamic Education Team who are at the heart of our mission to educate people from every background across the country about the Holocaust.

The post is divided across our Educational Programmes in particular providing support for the Trust’s Outreach Programme and Teacher Training Programme.  The administrator will support a fast-paced organisation, working independently with a willingness to be flexible and adapt to changing demands and priorities. Therefore, the ideal candidate will demonstrate excellent organisational skills, attention to detail, integrity, initiative and confidence.

Job Description

Title: Education Team Administrator

Contract: Full time (37.5 hours per week) one year fixed term

Responsible to: Outreach Programme Manager

Usual Hours: 9.00am – 5.30pm

Salary: Salary range is 21-23k per annum

Location: Central London (Please note, as a result of Covid-19 our team is currently working remotely. However, we do expect to reopen our central London office when conditions allow).

Holidays: 22 days per annum, plus Bank Holidays, plus two days for Rosh Hashanah and one day for Yom Kippur should they fall on weekdays

The Holocaust Educational Trust seeks an enthusiastic administrator, to join a dynamic Education Team who are at the heart of our mission to educate people from every background across the country about the Holocaust. The post is divided across our Educational Programmes in particular providing support for the Trust’s Outreach Programme and Teacher Training Programme. Through our Outreach Programme, more than 100,000 students have heard the testimony of a Holocaust survivor and taken part in interactive workshops in the past year.  Our Teacher Training Programme provides specialist training and resources for teachers across the UK through online and in person seminars and study visits.

The administrator will support a fast-paced organisation, working independently with a willingness to be flexible and adapt to changing demands and priorities. Therefore, the ideal candidate will demonstrate excellent organisational skills, attention to detail, integrity, initiative and confidence.

The Holocaust Educational Trust encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity.

The Holocaust Educational Trust is committed to safeguarding and promoting the welfare of children, young people and adults. All posts are subject to an Enhanced Disclosure check from the Disclosure and Barring Service and 2 satisfactory professional references.
 

Key Tasks

The role includes the following responsibilities:

Education Team

• First point of contact for enquiries coming in to our Education Team; Monitor telephone and email enquiries from teachers, students and members of the public; working with members of the team to respond quickly and appropriately;

• Maintain a database of contacts for the Education Team;
• Processing invoices and expenses;
• Coordinating of printing and couriering of educational resources and materials, ahead of any events or courses;
• Minute taking in Education Team meetings;
• Supporting the team regular mass emails;

Outreach Team

• Support the Outreach Team in:
  • Administration for annual Outreach Programme events including booking travel and accommodation
  • Tracking incoming requests from schools for survivor speakers and Holocaust educators;
  • Compiling statistics
  • Collating feedback following survivor/educator outreach sessions
  • Maintaining strong relationships with our survivors and volunteers

Teacher Training Team

• Support the Teacher Training programme in:

• Maintaining contact database of engaged teachers; researching new contacts across the education sector; tracking school holidays and maintaining our mailing lists;
• Monitoring and logging incoming applications for all teacher training courses;
• Organising logistics for Teacher Training projects, including travel, accommodation, couriers, staff packs (for both national and international projects);
• Tracking evaluations;
• Supporting team in receiving enquiries.

Other

• Attend and support events organised by the Trust throughout the year;

• Carry out any other reasonable request by the Senior Management Team.

Person specification

Qualifications, skills and experience

Essential

• Prior experience of working in an administrative capacity for a busy, faced paced team
• Excellent IT skills, with experience of using Excel and Outlook
• Excellent organisational skills and attention to detail; ability to plan and prioritise a heavy workload and keep to targets and deadlines

• Strong written and oral communication skills with an ability to communicate effectively with different audiences
• Ability to work with elderly people demonstrating high levels of patience and empathy
• Ability and confidence to take initiative and work without constant supervision

• Availability to occasionally travel within the UK and to work on occasional evenings and weekends
• A strong commitment to the Holocaust Educational Trust’s purpose and values

Desirable

• Familiarity with the pressures faced by teachers and schools and an understanding of how to work within this sector
• Prior experience of working with elderly people and/or schools and teachers
• Familiarity with the Trust’s Educational Programmes

Hours: 30 hrs per week Monday to Friday

Salary: £17,503 actual per annum.

Annual Leave:  5 weeks

Purpose of Job

• To provide front line reception service to/for the members and visitors to the Social Centre.
• To provide efficient and comprehensive, administrative, clerical, and secretarial support to the Manager and staff to ensure the smooth running of the Centre as a whole.
• To deputise for the manager in their absence.
• To provide practical assistance for older people within the Centre [NB Centre users are all independent and self- managing, but occasional assistance with personal care may be required].
• There may be times when you will need to be prepared to work in close proximity with the staff, our volunteers and members, the majority of whom are elderly and may require direct physical contact. Some of them have been shielding as part of the current Covid-19 situation.  There will be a need for you to take appropriate health and safety precautionary measures.

Specific Duties and Responsibilities

• To deal with the telephone/answerphone, daily post and callers etc. and process these effectively and appropriately.
• To attend meetings and take minutes as required.
• To handle daily cash transactions, reconcile balances with income, bank monies, produce appropriate paperwork and records.
• To take charge of any monies coming into the Centre, handle in accordance with procedures and ensure receipts are issued.
• To design and implement new office/business systems and documentation to facilitate the efficient running of the Centre’s processes and activities in agreement with the Manager.
• To draft and type letters as and when required.
• To use social media e.g., Facebook, twitter to advertise centre services.
• To support the Centre Manager to maintain the charity’s website.
• To be responsible for inputting financial transactions into the centre’s financial database system.
• To assist the Manager in administrating the system for hiring of rooms within the Centre.
• To assist the Manager in undertaking annual stocks take of all Elleray Hall supplies.
• To be responsible to the Manager for ordering and maintaining adequate supplies of food, stationery, cleaning materials and any other necessary items.
• To process agreed delivery notes against invoices and prepare Centre invoices for payment.
• To use the Centre’s IT systems including being responsible for the inputting data into IT systems.
• To ensure all filing systems are reviewed regularly and maintained effectively.
• To create and maintain an inventory of all Centre items.
• To assist in obtaining quotes for renewal or repairs when necessary.
• To assist in ensuring outside services for Elleray Hall Members are booked and organised in advance and address any administration associated with these tasks.
• To be responsible to the Manager for arranging transport for members to and from the Centre liaising with the Local Authority Accessible Transport Unit.
• To assist Elleray Hall Members in accessing any information they need or signpost to appropriate agencies.
• To share with other staff members the responsibility for registering new memberships and renewals and any administration associated with these tasks.
• To liaise with Council Departments, Statutory Bodies, Voluntary Organisations and outside Agencies.
• To attend training courses as required.
• To attend supervision and appraisal sessions as required.
• To help maintain the standard of hygiene throughout the Centre in accordance with the Food Act, and to observe the Health & Safety Regulations, including the duty to report any risks to the Centre Manager.
• To observe Fire Precautions and Procedures, assisting in arranging fire drills.
• To work within the Charity’s Policies and Guidelines as detailed in the Staff Handbook.
• To undertake any other duties as may be deemed appropriate by the Manager or Trustees.

An exciting opportunity has arisen to join our not-for-profit organisation as a Service Administration Officer. We are seeking a Graduate or professional who is highly proactive and well-organised to support operational and administrative output.

You will provide efficient and responsive administration support to services dedicated to supporting adults with learning disabilities, as well as older people with a range of support needs. You will also work closely with the Service Director (London Services) in line with the needs of the organisation. An excellent standard of verbal and written English is essential as well as an interest in working in the not-for-profit/health and social care sector. 

We are looking for a highly motivated and proactive individual to join our expanding London team, providing administrative and operational support to our services across five different Boroughs. The successful candidate will be based in North London (Archway) and will occasionally travel to other parts of London to support our services as needed. Duties will include (but are not limited to):

• Prioritising all requests from the Service Director.

• Maintaining the registered office in line with CQC standards including creating and updating staff files and documentation.

• Supporting with all aspects of recruitment and interviewing potential candidates.

• Assisting Registered Managers with additional administration support during and prior to CQC and Local Authority inspections.

• Completing minutes at a variety of different meetings (including HR investigations and disciplinary hearings).

• Assisting in setting up local training facilities.

• Getting involved in client activities when required.

• Ensuring the Archway office is kept organised and presentable at all times.

An approachable manner as well as excellent customer care skills and professionalism is essential. You must have a warm and helpful telephone manner and the ability to take detailed messages and signpost individuals to the appropriate people. The role requires an individual with excellent attention to detail as well as the ability to multi-task to complete competing deadlines. The skills to accurately input data onto databases, minute meetings and use Microsoft Word, Excel and Outlook are essential. You will enjoy working as a team as well as using your initiative and working independently.

You will receive visible and supportive management from our team and the opportunity to gain valuable experience in the health and social care and not-for-profit sector in this fulfilling and varied role. This role will suit someone with loads of gumption and enthusiasm who relishes a new challenge each day. Creative Support is an Investors in People, Stonewall Diversity Champion and equal opportunities employer, committed to delivering local high quality care through a well-established and supported local work force.