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Page 2 of 44
E1, London
£21,624 per year
Permanent, Full-time
Job description

About MHFA England

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing. Learn about our social mission and our history by read our 'what we do section' on our website.

We are a friendly, dynamic, fast-paced organisation and we strive to be an exemplary health and wellbeing employer. We are embarking on an exciting journey of growth and if you are looking for the next step in your career, this a great time for you to join us.

What we are looking for?

We are looking for a multi-skilled individual, who is able to work well as part of a team. You will play an important role within the Customer Service Team ensuring that all queries are handled with the highest level of satisfaction for customers.

You will be the first point of contact for customers by dealing with a wide range of enquiries and requests mainly through telephone and emails, whilst building relationships of trust through open and interactive communication. The successful candidate will also contribute to customer service data collection processes and keep detailed accounts of customer interactions by updating records. The post holder will have a great phone personality, be proactive, collaborative and have a flexible and adaptable approach.

What can we offer you? 

You’ll enjoy 25 days annual leave, plus bank holidays, along with a winter and summer office closure in addition to your annual leave. We provide a pension contribution for you which is matched up to 5%. We’ll support your development and growth and help you develop your experience and skills to achieve your personal and the businesses goals.

Interested? How to apply

For the full job description and person specification please see the attached documents. / Go to our website for further information.

To apply please submit a covering letter and CV demonstrating how you meet the requirements of the role.The closing date for applications is Sunday 3rd November. Interviews will be held week commencing 18th November.

By applying for this job you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed.

Additional documents
Customer Service Administrator JD (.docx)
Equality and Diversity Monitoring Form (.docx)
MHFA England Privacy Notice (.pdf)
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More about Mental Health First Aid England
Mental Health First Aid England

Mental Health First Aid (MHFA) is an educational course which teaches people how to identify, understand and help a person who may be developin... Read more

Posted on: 14 October 2019
Closing date: 03 November 2019
Tags: Admin,Advice, Information

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