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Service Delivery Administration Manager
We are seeking an experienced and highly organised Service Delivery Administration Manager to lead the Administration Hubs in the Midlands and South East Localities.
Position: 000044 Service Delivery Administration Manager
Location: Home-based, Midlands or South East Locality. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week
Salary: Circa £33,500 per annum
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.
Closing Date: Sunday 13 September 2026
Interview Date: 8 and 9 October 2026 . Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Service Support Lead, the Service Delivery Administration Manager will work to ensure the Administration Hubs are delivering high-quality administrative support to Locality Impact service delivery teams.
Key responsibilities will include:
- Line management of Service Delivery Administrators, including recruitment, training, support and supervision, creating a positive leadership environment
- Managing performance improvement
- Supporting process improvements and creating efficiencies within the admin hub, including key stakeholders at relevant points.
- Working with Service Delivery Coaches to ensure quality administrative support is provided to commissioned services.
- Contributing to the wider Service Delivery Admin function across Locality Impact
About You
You will have:
- Experience of supporting remote teams
- Excellent communication skills
- Experience of writing and implementing new administration processes
- Experience of building and maintaining relationships with key stakeholders
This role requires frequent travel to provide face to face 1:1s, Admin Hub team meetings and wider management meetings. The teams you will be line managing are based in the Midlands and South East Locality. Candidates must be able to demonstrate how they can meet this requirement of the role
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
Applications
To apply you’ll be redirected to the organisation website where you can download the full role profile. You’ll need to submit a CV and cover letter demonstrating how you meet the person specification detailed in the role profile, and what you bring to the role in terms of your skills and experience.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.
Stroke Association
Finding strength through support
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.
We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.
We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Service Delivery Administration Manager, Service Delivery Admin Manager, Service Administration Manager, Service Admin Manager.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Registered Charity 
501 - 1000
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We're looking for a highly organised Team Administrator to keep The Talent Tap running smoothly and provide administrative support across all aspects of our small team including finance, programme logistics, marketing and fundraising support. The role blends detail-oriented routine tasks with ad hoc support meaning no day looks the same, but there’s a high degree of predictability.
We’re looking for someone who has a strong attention to detail, excellent organisational skills, who is able to work independently to get things done but collaboratively to work as a team.
Key responsibilities
You don’t need to have experience in all of the areas below. We’re looking for potential and willingness to learn and develop.
Team administration
- Organise and coordinate team meetings, including scheduling and agendas
- Produce clear, accurate notes and track actions through to completion
- Support board administration, including preparing papers and circulating minutes
- Bookkeeping tasks such as raising invoices, processing bills and maintaining accurate and up-to-date financial records using accounting software (No finance qualification is needed, but you must bring strong attention to detail)
Programme administration
- Book accommodation, meeting rooms and travel
- Support with impact tracking and reporting
- Volunteer communication, scheduling and recordkeeping
- Coordinate and book virtual and in-person meetings and events
Marketing and fundraising administration
- Assemble and send out newsletters
- Maintain and update records in our contact management system (currently Pipedrive) and fundraising spreadsheets
- Support the team with other fundraising and marketing admin, such as updating the website, scheduling content on social media platforms, updating documents in Canva
About The Talent Tap
At The Talent Tap, we open doors to professional careers for young people in the places opportunity doesn't reach —through fully funded, in-person experiences and sustained support that stays with them. Our vision is a world where your postcode never limits your potential.
We support young people aged 17–24 who have the potential to succeed —and deserve the chance to prove it, because no one's career opportunities should be determined by where they grow up.
We deliver in-person opportunities at key moments through the year. In line with our new strategy, we are developing a holistic offer to support the young people we work with year-round.
What we can offer
Salary and pension: We are offering an FTE salary for the role of £28,000 FTE, pro-rated to 21 hours a week (our working week is 35 hours).
Annual leave: You will be entitled to 30 days of annual leave plus bank holidays (these will be pro-rated to reflect your hours).
Hours of work: As a remote and largely part-time team, we offer a great deal of flexibility. We’re ideally looking for someone who can work 21 hours/week spread over three or more days of the week. We need someone who can commit to some regular team meetings, including quarterly away days which might fall outside of your normal working pattern. Otherwise, we trust you to set the schedule which works best for you.
Location: Our team works remotely. The team does meet in London quarterly for away days, for which travel is paid for. Remote participation is possible to accommodate access needs.
Contract: This is a fixed term 1-year contract, with the possibility of extension subject to funding. You will have a probation period of 3 months.
Equity, Diversity, Inclusion and Belonging
As a strengths-based organisation, we value the unique perspectives, experiences and insights that each person brings to our team. We are a small, agile and highly flexible team committed to continual improvement. We believe in equity, diversity and inclusion and welcome all candidates to apply, especially those who can bring lived experience similar to the young people we support. We welcome requests for reasonable adjustments to make the recruitment process more accessible.
Submit your CV & cover letter by 9am on Tues, 1st Sep.
Click 'Apply Now' & review the PDF recruitment pack on the righthand menu for full details on the recruitment process.
Please ensure you follow the guidance in the pack about what to include in your cover letter and CV.
You are welcome to use AI to help you draft your application.
However please note that generic cover letters which are not tailored to this role, and/or which are AI-written without specific examples drawn from your experience about each aspect of who we're looking for, will not be successful.
The client requests no contact from agencies or media sales.
Thank you!
ROLE OVERVIEW
This is an administrative and coordination role, helping individuals and families to access appropriate guidance from the Centre’s qualified religious advisors. The postholder will manage appointments, maintain case records, and ensure the smooth operation of our community-facing services.
ESSENTIAL RESPONSIBILITIES
· Conduct initial meetings with individuals and families to evaluate their needs and direct them to the appropriate internal service.
· Provide information and support.
· Liaise with religious advisors and consultants to coordinate case referrals.
· Provide all admin and secretarial work for Manchester Shariah Council.
· Maintain accurate records and manage bookings for all consultants and Manchester Shariah Council members.
· Plan, manage, organise and oversee all social and Shariah services and activities on a day to day basis.
ESSENTIAL SKILLS
Active listening: This entails listening, paying attention to and recording what clients tell you while demonstrating this through appropriate body language and responses.
Boundary setting: The nature of the work means it is easy to get emotionally involved in certain cases. Setting boundaries ensures that professional lines are not crossed and keeps you focused on the end goal.
Sound judgment and ability to refer cases appropriately.
Communication: The job entails communication with a variety of people in a number of different ways, either by talking to clients face-to-face or over the phone, presenting cases to consultants, or making written referrals. All communication must be clear and articulate in order to be understood.
Ability to work with individuals from a variety of cultural and social background.
Proficiency in using IT systems to manage casework and correspondence.
Excellent organisational and time management skills.
Ability to remain resilient and maintain professional boundaries in sensitive situations.
REQUIRED QUALIFICATIONS AND EXPERIENCE
·A Diploma/Degree in Shariah Law.
· Previous working experience in Shariah Law related fields and/or Shariah Courts in Muslim countries.
· Familiarity with UK Law and/or Common Law, safeguarding frameworks and community structures to ensure the procdures are in compliance with UK legal framework.
· Experience working with families, women and children in a culturally sensitive setting.
·Fluent in English (essential).
WORKING HOURS
Monday-Saturday
10am-4pm (36 hours)
The client requests no contact from agencies or media sales.