Adult services manager jobs
Allsorts is seeking a Digital Communications and Marketing Officer to lead on content creation and digital marketing, delivering high-quality and persuasive content across channels including social media, website and e-newsletters.
You will be responsible for Allsorts' digital presence, using insights and data to grow reach, engagement, and influence with target audiences: LGBTQ+ young people and their families, supporters, funders, and customers. Working with colleagues and LGBTQ+ children and young people, you will develop a digital brand and targeted campaigns that are authentic, inclusive and aligned with Allsorts values.
Key Responsibilities:
- Leading Allsorts digital communications, delivering high-quality persuasive messaging across our digital channels
- Ensuring the messaging, style, and tone of our digital content is compelling, consistent and accessible.
- Delivering significant growth in targeted audiences across Allsorts channels
- Developing digital marketing campaigns that deliver income growth in our training and consultancy services and our donor base.
About You:
You’re an experienced digital comms expert with a track record of delivering creative, impactful campaigns. You bring excellent collaboration and communication skills, as well as the confidence to lead our Allsorts communications. You don’t have to be LGBTQ+, but you must have a deep understanding of the challenges faced by LGBTQ+ children and young people and families and a commitment to equity and inclusion.
Why Join Us?
This is a rare opportunity to join a respected children and young people’s organisation in a new role that has enormous potential. You’ll be part of a team that’s passionate about making a real difference in the lives of LGBTQ+ children, young people, and their families.
About Allsorts
Allsorts' mission is to listen to, connect, and support children and young people under the age of 26 who are lesbian, gay, bisexual, trans, queer (LGBTQ+), or exploring their sexual orientation and/or gender identity.
By placing children and young people’s voices at the centre of our work, we ensure that our understanding of their ongoing and evolving needs continues to inform our service provision.
There are three main strands to our service provision, all of which aim to improve the lives of LGBTQ+ children and young people.
Youth and Education Service
We offer youth groups, programmes, one-to-one support, activities, residential trips, in-school support, and much more for children and young people across Sussex.
Parents & Carers Service.
We offer groups, one-to-one support, activities, information sessions, and much more for parents & carers of LGBTQ+ children and young people across Sussex.
Training and Consultancy Service
We provide LGBTQ+ Inclusion Training for a wide range of organisations, with a focus on organisations working with children and young people. Our goal is to help build people’s knowledge of LGBTQ+ issues and their confidence in being effective allies to LGBTQ+ children, young people and adults.
Allsorts Youth Project listens to, supports, and connects children & young people (under 26) who are LGBTQ+.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a strategic, results-driven fundraiser ready to make a real impact?
Join the Orpheus Centre, a vibrant charity that transforms lives through the performing arts. We’re on an exciting journey, launching a £25m capital appeal to expand our facilities and grow our reach. To achieve this, we need an exceptional Deputy Head of Fundraising to help lead our income generation efforts and drive sustainable growth.
About the role
As Deputy Head of Fundraising, you’ll play a pivotal role in shaping and delivering innovative fundraising strategies across multiple streams—corporate partnerships, trusts and foundations, individual giving, and community fundraising. You’ll oversee donor acquisition and stewardship, inspire your team, and ensure we meet ambitious targets. This is a fantastic opportunity to influence the future of a charity that champions creativity, inclusion, and resilience.
Location: The Orpheus Centre, Surrey
Salary: £45,000 per annum
Hours: 35 hours per week (flexible working considered) / 52 weeks per year
Contract: Permanent
What you’ll do
- Lead revenue fundraising strategies and secure income through personal efforts.
- Manage and develop a talented fundraising team.
- Build strong relationships with donors, partners, and stakeholders.
- Design compelling campaigns and optimise performance using data insights.
- Deputise for the Head of Income and Growth when required.
What we’re looking for
- Proven experience in managing multiple fundraising streams and meeting income targets.
- Strong leadership and team management skills.
- Excellent communication and relationship-building abilities.
- Strategic thinker with a track record of delivering results.
- Knowledge of fundraising compliance and best practices.
Why join us?
- Be part of a passionate team that celebrates creativity and makes a tangible impact on people’s lives.
- Work on a high-profile capital appeal and exciting projects.
- A supportive, inclusive workplace where your ideas matter.
- Join us in making a lasting difference in the lives of young disabled people through the power of the arts.
Orpheus is committed to safeguarding and promoting the welfare of young people. All posts are subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references. This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.
As part of our safer recruitment process and in line with Keeping Children Safe in Education 2025, online searches may be undertaken as part of due diligence.
We are an equal opportunities employer and welcome applications from all sections of the community.
In order to be considered you must be eligible to work in the UK.
The Orpheus Centre is proud to be a disability confident employer.
We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview.
As a Disability Confident Employer, we are:
- Challenging attitudes towards disability
- Increasing understanding of disability
- Removing barriers to disabled people and those with long-term health conditions
- Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration
No agencies please.
We are focused on inspiring and empowering young disabled students to live fulfilling, independent lives



The client requests no contact from agencies or media sales.
Job Purpose
Lead and develop the charity’s HR and Volunteering functions (People) to foster a positive, engaging, and inclusive work environment, in line with the organisation’s values and EDI objectives
Key Tasks
Leadership
• Work with the People Sub-Committee (PSC) and SMT to develop and implement organisational people strategies and plans to support the delivery of our organisational strategy for older people.
• Have responsibility for our progress against these plans; measure and report this to PSC and SMT, including by administering our annual people survey, volunteer survey and trustee survey. Identify areas that require improvement and make recommendations for change.
People management
• Oversee People-related policies and procedures, ensuring compliance with UK employment law and best practices.
• Support the development and implementation of Learning and Development (L&D) initiatives.
• Provide support and guidance to those in line management roles within the organisation including on performance management issues and processes.
• Provide line management and support to the Community and Volunteer Manager, ensuring 6 their work aligns with organisational priorities.
• Manage complex employee relations cases, including grievances, disciplinary actions, and change management.
Administration
• Ensure all employee compliance requirements are met, including DBS checks, right to work documentation, and up-to-date staff records.
• Work with the DFO to ensure accurate and timely monthly payroll processing)
Quality
• Ensure that AUKEL’s People policies and procedure are in compliance with the Charity Quality Standard.
• Strive for excellence through the people in the organisation.
Liaison
• To participate to the National Age UK HR network to exchange insight and learn good practice.
• To liaise with our Solicitor team to ensure compliance when managing complex cases.
• To represent AUKEL and participate in appropriate external meetings and events in order to remain aware of local, regional and national issues affecting quality and compliance issues affecting charitable companies.
• To attend relevant HR/ Employment Law seminars or work groups as the AUKEL HR ambassador.
General
• To meet regularly with the CEO for support, supervision and appraisal.
• To attend team and staff meetings, as required.
• To undertake any other duties within the competence of the post holder as may be required
from time to time for the continued smooth running of Age UK East London.
• To undertake any training required to fulfil the role.
• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
Functional links
• This role reports directly to the CEO
• Excellent working relationship with SMT and Finance team.
• Close working relationship is needed with the Operations Coordinator and the Executive and Governance Coordinator.
Person Specification
Research shows that while middle class white men tend to apply for job when they meet around 60% of the
criteria, women, people from the global majority, and people from other marginalised groups that encounter
systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes,
but don’t meet every single aspect of the job description, please still apply!
Experience
Essential
• Significant experience of a Generalist HR role including managing employee relations in compliance with UK employment law.
• Experience in collaboratively developing policies and procedures.
• Experience in working collaboratively with managers to provide both constructive feedback and support to staff.
• Experience of line management and developing staff or volunteers.
Desirable
• Experience of working with volunteers
• Experience of reporting directly to a Trustees Board.
Knowledge & Understanding
Essential
• Strong understanding of diversity, equity, and inclusion principles and practice across People Functions.
• Degree in Human Resource
Desirable
• Management or have acquired the equivalent CIPD level through experience assessment (or working towards same)
• Knowledge of Health and Safety as it relates to the HR function
• HR data system/ data bases (preferably Sage HR).
• Confidence in using Office365 including Microsoft forms.
Skills/Attributes
• Excellent verbal and written communication including ability to write reports and present to different stakeholder groups.
• Ability to collect and analyse data to extract insights and trends to make informed decisions.
• Intermediate IT skills including using of Microsoft form and polls.
• Professional and proactive approach which instils confidence, trust and motivates others
Desirable
• Mediation skills
• Conflict Management skills
• Values-driven and aligned with the mission of the charity.
• Empathetic, with a strong commitment to employee and volunteer well-being.
Additional Requirements
• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• This post is required to ensure to undertake regular CPD to ensure that their working knowledge is up to date with
changes in employment law and HR best practice.
• Flexibility in working hours to meet organisational needs.
The client requests no contact from agencies or media sales.
In every part of our society, from classrooms to boardrooms and from football pitches to building sites, more people need support for their mental health. At Response, we are rising to the challenge and putting the person first. We need you to help us achieve that.
About Us:
For 60 years, RESPONSE has been pioneering mental health supported housing services for over 500 adults and hundreds of Young People across West Berkshire, Oxfordshire and Buckinghamshire.
Mental health and multiple disadvantage is the common thread through all our services. We deliver this through enabling individuals to live safely and well in communities, offering housing, psychologically informed care, life skills and support in developing social connections. We provide a sliding scale of support - from prevention interventions in local communities to intensive support for serious mental illness in our CQC registered care home. Our approach positions us as a support and care organisation first with housing as an enabler, not the product.
Our AMBITION is illustrated in our numerous NHS and Council contracts and turnover of around £18m, meaning we’re well-placed to deliver life changing services in the community, with our high quality support and stable homes.
Who we are looking for:
You would play a vital role in the leadership of our fantastic organisation ensuring effective delivery of our strategy. A genuine interest and commitment to the organisation's Mission, Values and Strategic Goals is essential along with an understanding of compliance, risk management and operational best practice.
We are seeking a few individuals with experience at a senior leadership level in at any of the following areas:
Housing, Accommodation and Tenancy Management
- Knowledge of supported housing operations
- Understanding of housing regulations, compliance and safeguarding
- Experience managing tenancies or accommodation services
Asset and Property Management
- Oversight of property portfolios or maintenance strategies
- Experience with capital projects, repairs, and long-term asset planning
- Understanding of health & safety and building compliance
IT and Digital Transformation
- Digital transfrmation, cloud systems, or data strategy
- Cybersecurity, infrmation governance, or digital service delivery
- Experience mdernising organisational infrastructure or digital tools
What you will do:
- Ensure legal, regulatory and constitutional compliance: including charity law, governing documents, relevant legislation, and integrity in decision-making.
- Provide strategic leadership oversight: setting mission, strategic goals, overseeing key organisational decisions and performance.
- Oversee governance structures and risk management: ensuring appropriate systems of control, risk frameworks and delegation arrangements are in place.
- Actively engage with the organisation: building relationships, visiting services, participating in committees, and contributing skills, ideas, and time.
As a large organisation, we need Trustees who can invest a suitable amount of time, on a flexible basis, each month. As a guide, a Trustee could be investing around 5 hours a month to RESPONSE (to include the formal board meetings, which take place bi-monthly). However, if you are unable to commit to this time, we would still like to speak to you about what you can offer!
How to Apply:
Response will continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees and individuals accessing our services. We are proud of our commitment to diversity and inclusion and welcome applicants from under represented backgrounds. For further information and to find out how to apply please visit the RESPONSE website: . Alternatively, if you would like to arrange an initial informal conversation with Nicola Leavesley (CEO) please contact Claire Pouncey, Executive PA on
Wells Cathedral is on an exciting journey.
We have embarked on an ambitious ten-year plan. We are on a mission to become the UK’s most joyful cathedral, and we want to have a genuinely positive impact on individual lives, on the City of Wells, the County of Somerset and far beyond.
We are carefully conserving our stunning world-class, 850-year-old heritage site, and we remain committed to being a beacon of light and hope, a sacred space of prayer and a place of wonder – now and for generations to come.
We also want to elevate our brand and grow our visitor numbers. We are investing in making our visitor experience even better, for everyone. We want to ensure Wells Cathedral is known as one of the UK’s top ‘must see’ tourism attractions, and we want to reach and engage a much wider range of people. And as part of that mission, we are now investing in growing our Marketing & Communications Team.
Wells Cathedral’s Marketing & Communications Team delivers direction and support across all areas of Cathedral life, including visitor experience, fundraising, worship and music, events, venue hire, library and archives, as well as our Cathedral Shop and Loft Café. The Team covers the full scope of marketing and communications activities, including researching and identifying target audiences, designing strategic marketing plans, generating earned media exposure through PR activity, developing and implementing brand identity, and delivering integrated campaign creative across social, digital, print, broadcast and OOH channels.
Reporting the Director of Marketing & Communications, the Marketing & Communications Assistant will play a significant role in supporting the delivery of all of this, effectively and efficiently, across the organisation. This is a truly unique early career opportunity for an ambitious marketer looking to gain hands-on experience across a wide range of disciplines.
Key Responsibilities:
- Supporting efficient workflow by responding to incoming requests and scheduling projects
- Enhancing online customer experience and engagement by providing real-time responses to social media DMs, comments and reviews
- Timely display and removal of onsite promotional and information banners, posters, flyers and POS material
- Assisting the Director of Marketing & Communications, Head of Filming and Content Creator during film crew, photographer, influencer and media visits
- Assisting the Director of Marketing & Communications in strategic marketing campaign planning
- Actively participating in team meetings both within Marketing & Communications, and with stakeholders across the organisation
- Supporting the Content Creator in capturing photographic and video content at services, events and activities, as required
- Assisting the Design and Digital Services Executive in the production of on-brand artwork for corporate literature, signage and point-of-sale material
- Ensuring website content is always up-to-date
- Capturing marketing performance data to create KPI dashboards and inform campaign strategies
Person specification
Criteria
Essential
A clear and demonstrable interest in marketing and communications, with ambition to progress within this field
Excellent written communication skills and a confident proof-reader
A professional approach to both internal and external communication
An eye for audience-appropriate graphic communication, including typography and photography within brand guidelines
A specific interest in working within the arts, culture and heritage sector
An understanding of online data analysis for monitoring and informing marketing
A confident and collaborative team player, able to work with direction
An energetic and enthusiastic creative thinker
Ability to meet deadlines and remain calm under pressure
Able and willing to attend occasional evening and weekend events as required
Demonstrable commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults
Desirable
A marketing-related qualification at degree or diploma level
A good working knowledge of Microsoft 365 applications, including Word, Excel and Powerpoint
Demonstrable experience of using Adobe Creative Cloud applications such as InDesign, Photoshop and Acrobat
Demonstrable experience and/or knowledge of any of the following subjects: Christianity, Tourism, History, Music, Live Events, Hospitality, Retail
A confident verbal communicator
An understanding of marketing campaign strategies
Main Terms and Conditions
Employment status: Permanent contract of employment
Location: Wells Cathedral Offices, Wells, BA5 2RB
Hours of work: full-time, 35 working hours per week (Monday to Friday). Flexible working will be considered.
Remuneration: £25,000 per annum, payable on the 24th of the month or the nearest working day thereto
Discount: A discount of 10% is available from the Cathedral Shop and The Loft Café.
Parking: Limited parking is available in the Cathedral car park. Cars are parked at the risk of the owner.
Pension: Defined Contribution Scheme. Contributions as % of salary:
Age Employee Employer
<50 3% 5%
50–55 4% 8%
>55 5% 10%
Expenses: All reasonable working expenses will be met in line with Cathedral policy.
Holiday (inclusive of bank holidays): 6.8 weeks per holiday year. The holiday year runs from 1 January to 31 December.
Probation: This post will be subject to a probationary period of 6 months.
How to Apply
To apply, please fill in the Application Form and Equal Opportunities Monitoring Form available on the Vacancies section of Wells Cathedral's website and return them to the HR Manager.
Closing date: 9am Friday 20 February 2026
Shortlisting date: Monday 23 February 2026
To ensure the fairness of the selection process, shortlisting will be based upon the information which you provide in your application and assumptions will not be made about your experience or skills. We will look for demonstrable evidence that you meet the criteria set out in the Person Specification. Information provided on the Application Form will be viewed by HR, the recruiting manager, and interview panel. All applicants will be notified of the outcome of the shortlisting process.
Interview date: Wednesday 4 March 2026
Further details about the selection process will be provided to shortlisted candidates.
The appointment will be subject to the completion of pre-employment checks, including references and a satisfactory basic DBS check.
Safeguarding
We are committed to the safeguarding and protection of all children, young people, and adults, and the care and nurture of children within church communities. We will carefully select, train, and support all those with any responsibility within the Church, in line with Safer Recruitment principles.
This means that we will:
· Ensure that our recruitment and selection processes are inclusive, fair, consistent, and transparent;
· Take all reasonable steps to prevent those who might harm children or adults from taking up positions of respect, responsibility, or authority where they are trusted by others; and
· Adhere to Safer Recruitment legislation, guidance, and standards.
The successful candidate will be required to complete a Declaration of Suitability as part of our recruitment process when an offer of employment is made. This form is strictly confidential and, except under compulsion of law, will be seen only by those involved in the recruitment process. All forms will be kept securely in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Please fill in our Application Form and Equal Opportunities Monitoring Form.
At Wells Cathedral, our mission guides what we do as a church and organisation, while our values shape how we do it.


Grosvenor Chapel is a Chapel of Ease in the Ecclesiastical Parish of St George’s Hanover Square.
Located on South Audley Street in the heart of what is fondly referred to as the ‘Village of Mayfair’, the Chapel has been serving the community of Mayfair and beyond for almost three hundred years.
Over the last three years the Chapel has been going through a period of transition, renewal and growth. We currently have a modest annual income, which comes from regular giving, occasional donations, and the hiring out of our Chapel rooms and car bays, and are seeking an experienced Finance Officer to help with the day-to-day management of the Chapel’s finances.
Whilst some tasks are covered by existing staff, the Finance Officer will have responsibility for overseeing the Chapel’s accounting processes, monitoring income and expenditure, managing accounts payable and accounts receivable, overseeing service cash collections and banking, completing the monthly reconciliations and preparation of financial reports, helping with any VAT and quarterly gift aid returns. The role will also be required to support the annual budgeting process, year-end audit and preparation of statutory accounts.
Most of the work will be expected to be completed remotely, with attendance in person on site at least once a month for meetings and other activities.
This is an exciting opportunity for someone looking to join a highly motivated team in a welcoming and friendly work environment, and where they can apply their financial skills and experience in a unique setting and really make a real difference.
If this sounds like you then we’d love to hear from you!
Please send a CV (no more than two sides) and covering letter (no more than two sides), outlining how you meet the requirements of the role and person specification no later than Sunday 15th February 2026. Please note we would like to see candidates´ own writing in the cover letter and discourage the use of AI for this purpose.
Interviews will be held at Grosvenor Chapel on Monday 2nd March and Thursday 5th March 2026. Due to staff capacity only shortlisted applicants will be contacted.
Ideal start date: immediate, with flexibility to accommodate a later start date if required.
The client requests no contact from agencies or media sales.
Are you an experienced operational leader with a passion for high-quality delivery, environmental impact and business growth? Adonis Blue Environmental Consultants (ABEC) — the consultancy arm of Kent Wildlife Trust Group (KWTG) — is seeking a dynamic Chief Programme Officer (CPO) to drive excellence, innovation and sustainable growth across both ABEC and wider group operations.
About us:
ABEC is a wholly owned but legally distinct subsidiary of the Kent Wildlife Trust Group. As a mission-aligned consultancy, ABEC delivers high-quality environmental and nature-based services that support KWTG’s strategic conservation goals.
Kent Wildlife Trust is the county’s leading conservation charity with more than 31,000 members and over 1000 registered volunteers. We manage and protect over 9000 acres of land across more than 90 different sites and nature reserves, alongside 2 visitor centres. But we can’t save nature alone. So, we work closely with local communities, businesses, organisations and individuals to protect and restore wildlife and wild spaces and create a wilder Kent for the benefit of people and the planet.
This role requires strategic agility, impartiality and a commitment to delivering exceptional outcomes for two values-aligned organisations.
What you'll be doing:
ABEC – Strategic & operational leadership
- Lead the delivery of ABEC’s Business Plan, working closely with the Managing Director.
- Drive new business and market development, identifying emerging opportunities in consultancy and nature markets.
- Optimise project management systems (including SCORO) to lift efficiency, productivity and financial insight.
- Oversee contract delivery to ensure projects are completed on time, within scope and to the highest quality.
- Monitor and report on organisational performance indicators, business plan progress and risk management.
- Lead integration of digital systems (SCORO, COREO, CRM, mapping, Natural Capital platforms).
- Align resources, processes and capacity to ensure successful delivery of contracted work.
- Build and maintain strong strategic client relationships.
- Line manage and develop your team, embedding a high-performance culture and clear KPIs.
KWT Group – Cross-organisational impact
- Work with the Chief Operating Officer to ensure financial quality, strategic alignment and delivery assurance for ABEC’s income-generating activity.
- Support or lead on group-wide projects (ensuring no conflict of interest with ABEC delivery).
- Help deliver income targets, including Nature-Based Solutions.
- Audit and review systems and processes across the Group to improve efficiency, integration and return on investment.
- Support group-wide resource planning and operational effectiveness.
- Foster positive working relationships and champion KWTG’s culture and values.
What we need you to bring:
- Senior experience in software optimisation, project delivery or operations — ideally in environmental consultancy or a related field.
- Proven commercial acumen and experience developing new business opportunities.
- Strong analytical skills with the ability to interpret, analyse and present data clearly.
- Expertise in project management methodologies, resource planning and operational reporting.
- Ability to manage complex programmes in fast-paced environments.
- Commitment to sustainability, ecological principles and the Trust’s mission.
- Experience leading high-performing teams and building collaborative, positive cultures.
- Confidence engaging with a wide range of internal and external stakeholders.
What we will offer in return:
We offer exceptional enhanced benefits. Recognising the wellbeing pressures related to the climate and nature crises we face as a society, we provide flexible work options, wellbeing initiatives, and professional development opportunities. Whatever stage of your career you’re at, our comprehensive benefits package at Kent Wildlife Trust can be a key factor in your choice to join us.
Next steps:
If you're ready to join our team and help us create a Wilder Kent, simply click "Apply now" to apply via our website. Here you can find out more about the role and complete the online application form. Be sure to include your personal statement in the space provided and upload your CV, and take a moment to review the guidance notes for helpful tips.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We are unable to recruit anyone who does not have a legal right to work in the UK. Unfortunately, we cannot provide visa sponsorship.
Kent Wildlife Trust believes that everyone has a responsibility to safeguard children, young people, and adults at risk; we are committed to ensuring their safety and wellbeing is at the heart of our engagement with people. We will ensure that all our recruitment and selection practices reflect this commitment. The successful candidate will be subject to references, Disclosure and Barring Service checks along with other relevant employment checks as appropriate to the role.
The Kent Wildlife Trust Group is Wild About Inclusion. To us, this means inspiring, empowering and engaging people from all backgrounds, cultures, identities and abilities, to change the natural world for the better. It also means cultivating inclusive workspaces that are free from discrimination, where differences are celebrated, everyone can be themselves and flourish, just like nature!
REF-226 430
Head of Prevention
Contract: Permanent
Function/Team: Delivery
Location: London, UK
Hours: Full time, inclusive of breaks
Reporting to: Director of Intelligence and Prevention
Salary: £42,856 - £48,217
Equal Opportunities
As a small charity working to disrupt the global business of human trafficking, gathering intelligence, and delivering campaigns and projects around the world, we recognise that our team is strengthened by the knowledge, experience and insights that people from a wide range of backgrounds bring. As a minimum, we expect all applicants to show a demonstrable commitment to equality and diversity.
Summary of the Role
STOP THE TRAFFIK prevents vulnerable communities from being recruited, trafficked, and exploited. Our targeted prevention work disrupts the criminal business of human trafficking, making it too high-risk and low-profit to be viable.
This role will lead on our work to prevent recruitment of vulnerable people, overseeing our global prevention programmes that reach high-risk communities with lifesaving information, typically via social media (through partnership with companies like Meta & TikTok). It will also lead on our data gathering initiatives, and on the development of our new product, the Safety Centre.
The Head of Prevention is responsible for ensuring our programmes are high quality, effective, leading on safeguarding as well as monitoring and reporting impact to drive future funding.
Summary of Responsibilities
Team Management & Leadership:
· Manage a multi-disciplinary team that works together to deliver prevention programmes, bring in partner data for our Traffik Analysis Hub, and develop software and data tools for vulnerable communities.
· With support from the Director of Intelligence and Prevention, oversee the flow of intelligence resulting from prevention programmes, including the safeguarding of individuals at risk.
· Manage relationships with funders and partners.
· Manage data experts focused on bringing in high quality data to our Traffik Analysis Hub and leverage those insights to build effective prevention programmes.
· Work within the Senior Leadership Team to ensure organisational strategic focus against annual impact and income targets.
· Work alongside the Development Team to deliver funding bids and pitches for further prevention programmes.
Programme Delivery & Product Oversight:
· Oversee all prevention programmes to ensure we reach the right audience based on intelligence with effective messaging.
· Oversee all intelligence collection and safeguarding while key campaigns are live, providing a trauma-informed and person-centred approach.
· Monitor, capture, and communicate the impact of prevention programmes to evidence our methodology, and drive further funding.
· Improve and innovate our programmes to scale, overseeing the build of our new Safety Centre, a 24/7 platform leveraging AI to provide round-the-clock prevention, supporting our Full Stack Developer and supported by our senior solutions architect.
· Monitor and review social media performance for prevention campaigns and suggest ways to improve reach and engagement.
· Support the Data Engagement Manager to build and maintain relationships to effectively source data for our Traffik Analysis Hub.
· Capture and articulate use cases for the TA Hub to support marketing and partner engagement.
The above responsibilities are subject to the general duties and responsibilities contained in the Statement of Conditions of Employment. The duties of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.
Person Specification
· Experience managing a high-performing, target-oriented team, with the ability to motivate and guide others toward shared goals.
· Strategic thinker who can see the bigger picture while delivering high-quality work at pace.
· Excellent communication and storytelling abilities, with the capacity to craft compelling content tailored to specific audiences and interpret feedback and data to refine messaging.
· Skilled at building trusted relationships and influencing others in the sector.
· 3+ years working in social media targeting, content production, and metrics tracking.
· Highly organised and resourceful self-starter with strong attention to detail.
· Comfortable working under pressure and managing multiple priorities effectively.
· Strong analytical and reporting acumen, able to effectively measure, interpret, and capture the impact of programmatic and intelligence-led work.
· Creative and adaptive, with a curiosity for innovation, social media and tech platforms.
· Deep sense of empathy and commitment to STOP THE TRAFFIK’s mission, with the ability to connect data and human stories to drive preventative action.
· Skilled in person-centred and trauma-informed safeguarding.
Personal Qualities
• Strong demonstration of STOP THE TRAFFIK values
• Ability to multitask to a high level, while meeting deadlines and managing time effectively
• Highly resourceful, self-starter, open to innovation with strong attention to detail
• Growth mindset, open to giving and receiving feedback
• Ability to work effectively independently and in a team, with excellent communication skills
We do not require any additional qualifications, rather, candidates must demonstrate previous experience in an environment with transferrable skills to this position. If you do not meet 100% of the above, please consider applying regardless. We are happy to upskill where possible or look at alternate roles in the company.
Safeguarding Vulnerable Children & Adults
STOP THE TRAFFIK is committed to safeguarding and promoting the welfare of vulnerable children and adults. We expect all staff to share this commitment and to undergo appropriate checks, which may include an enhanced DBS check.
Benefits:
• A friendly, supportive team.
• Opportunity to engage with global partners and influential funders.
• Autonomy to shape fundraising approaches and contribute innovative ideas.
• Healthcare cash benefit scheme (with the option to include partner/children).
• Corporate eye-care scheme.
• Life insurance.
• Non-contributory Group Personal Pension Scheme with 7% employer contribution.
• 27 days annual leave plus 8 bank holidays (rising to 33 days with service).
• Cycle to Work scheme.
• Season Ticket Loan.
• Ability to swap two bank holidays to suit personal needs.
• Flexible working policy that supports staff wellbeing.
• Access to internal and external training opportunities.
If you have the relevant experience, are highly resourceful, adaptable, pro-active, and a critical thinker able to work in a fast-paced environment, please send a CV and brief cover letter (both in pdf format) that evidences your ability to be successful in this role.
Only applications sent via email will be considered to ensure an equitable review process. The deadline to apply is Friday 20th February 2026.
Registered Charity No. 1127321
We cannot sponsor applicants at this time.
We actively encourage applications from people of all backgrounds, minority, and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know.
Do you have the documents that support your right to work in the UK? We cannot sponsor applicants at this time.
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Step Down Support Worker to play a pivotal role in our Complex Needs Service in Kingston.
Sounds great, what will I be doing?
This role is responsible for delivering recovery-focused, person-centred support to service users across Kingston's supported accommodation services. You will develop and maintain independent living skills, wellbeing, and tenancy sustainment through key-work and personalised SMART support plans. Working in partnership with housing providers and external agencies, you'll assess referrals, manage risks, and support move-on planning to help prevent relapse or hospitalisation. The role includes supporting access to health, substance misuse, education, training, and employment services, as well as promoting social inclusion and skills development. You will work collaboratively with colleagues to ensure service coverage, meet contractual obligations, and deliver high-quality, empowering support that maximises independence.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You will have experience supporting people with a wide range of needs, aspirations and associated risks, and a proven ability to deliver high-quality, person-centred support services. You will bring a strong understanding of welfare benefits, housing options and relevant legislation, alongside sound knowledge of health and safety when working in service users' homes. You will be confident in undertaking key working, support planning and risk assessments to promote independence, with a good understanding of mental health, substance misuse and related treatments. The role requires effective partnership working with external professionals, accurate record-keeping using computer-based systems, and a solid understanding of safeguarding and how to respond appropriately. You will be committed to ongoing professional development, flexible in your approach, and able to travel across the borough as required.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for an Employment Specialist to play a pivotal role in our Employability Services in Merton.
Sounds great, what will I be doing?
You will support a caseload of 20 – 25 clients to find competitive and sustained employment. Around 20% of referrals will be to assist clients to remain in work if struggling, or return to work, if off sick. Employment Specialists will follow the 8 principles of IPS, adhere to the IPS Fidelity Scale and achieve monthly targets and KPIs with the required administration and compliance.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You will bring experience delivering or managing employment services, ideally within mental health or primary care settings, alongside IPS training or a willingness to complete it. You will have proven experience managing teams, including supervision, coaching, mentoring, and performance management, with a strong track record of achieving service targets and quality standards. With excellent stakeholder engagement and partnership-building skills, you will be confident improving systems and processes to enhance service delivery. You will demonstrate strong IT capability across Microsoft Office and database systems, alongside excellent written and verbal communication skills, with confidence presenting to a range of stakeholders. A person-centred approach, strong customer service ethos, and a solid understanding of employment and mental health barriers are essential, along with knowledge of safeguarding, equality and diversity, data protection, health and safety, the Equality Act 2010, employment law, and a commitment to continuous professional development.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Community Wellbeing Navigator
Post no: 657
Salary: £23,492.04 FTE (actual salary £15,873.00 per annum)
Contract: Permanent
Hours: 25 hours per week, Monday to Friday (10:00 - 15:00)
Covering: Central Bedfordshire
Working base(s): HQ The Rufus Centre, Steppingley Road, Flitwick MK45 1AH (Wednesday – admin base) and 2 days per week onsite in: Dunstable and Leighton Buzzard
This role offers an exciting opportunity to join our Central Bedfordshire mental health recovery and prevention service which covers Ampthill/Flitwick, Biggleswade, Dunstable and Leighton Buzzard.
As a Community Wellbeing Navigator you will be at the heart of the recovery service, delivering all aspects of the service, building positive relationships with those using the service and strong links into the wider community services within Central Bedfordshire.
You will offer focussed 1-2-1 support where needed, to assist people to navigate through the range of other services within the community. You will offer guidance and information that reduces the chance that people will fall through gaps or continue to be isolated and disconnected from their communities, ensuring the right support and the right time that manages a range of needs.
You will also deliver group wellbeing sessions and facilitate drop-in sessions that provide a safe environment for service users to talk openly and develop practical tools, techniques and coping strategies in order to manage their own wellbeing.
In addition, you will assess individuals’ suitability for the service and signpost where necessary. There will also be opportunity to support events in the community to raise awareness of our services and build links with local organisations.
You will need to be empathetic and deliver a person-centred approach in a non-judgemental way, collaborating with people to empower and engage them.
Service Delivery
- Work within the mental health recovery service across localities in Central Bedfordshire, ensuring outcomes that support individuals with mental health and wellbeing needs in line with both Mind BLMK’s agreed recovery model and requirements and funders contract requirements and Key Performance Indicators (KPI’s).
- Carry out assessments on individuals’ suitability for the service in line with the Access to Service processes and procedures and the needs, priorities and support required by the individual.
- Undertake 1-2-1 support with individuals which enables them to explore the situation affecting their mental health and wellbeing and work with them to co-produce a personalised support plan based on their needs, goals and wishes.
- Offer personalised support and information with the aim of building skills, confidence, resilience and knowledge of tools, techniques and wider resources including linking people to the range of community support services and activities available and seeking solutions to any barriers to access.
- Deliver and facilitate groups, both face to face and online. This includes topic and session planning, facilitating informal drop in and discussions and supporting service users to gain practical tools and techniques to support their wellbeing and learn new coping strategies.
- Encourage and support client engagement with Mind BLMK through Guarantor Membership and other opportunities available through Influence and Participation.
- Identify and assist with the development of service uses to deliver peer lead groups using their specialisms and interests.
- Carry out health and safety responsibilities as directed by Managers in line with Mind BLMK’s H&S policies, procedures, and guidance (risk assessments, reviews, reporting, safeguarding, incidents/accidents, premises).
Entitlements/benefits:
- 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
- Optional Health Plan
- Discounts available through Blue Light Card & Tickets for Good
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closedown: 5pm Friday 20th February 2026
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
Start date: ASAP
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
You will work closely with the Income Generation Team and Services Teams to develop and maintain long-term sustainable funding from Trusts and Foundations. Through developing and expanding income through grants, evolving our case for support, and managing relationships with a variety of grant funders, you will transform survivors’ lives and help us be part of the systems change to end sexual violence.
You will undertake new prospect research, keep up-to-date with the sector at large, and maintain and grow our funding pipeline. You will also write compelling funding bids, proposals and appeals, alongside timely reports to funders. You will seek opportunities to strengthen and build on existing and lapsed funding relationships and offer opportunities to engage funders directly with our work.
About You
You will be passionate about implementing the SARSAS fundraising strategy ensuring that SARSAS can continue to deliver support to meet the needs of those who have been raped and sexually abused across Avon and Somerset.
You will be a skilled writer who is confident in identifying, researching, and qualifying prospects to continue our successful growth. You will have strong relationship management skills and will be able to build and sustain long-term relationships with funders, as well as identify opportunities to deepen funders’ commitment to our cause.
You will have strong organisational skills, and be able to manage a workload which balances application and reporting deadlines alongside funder stewardship and pipeline development. You will also be a good team player and self-starter – we’re a small team who manage our own workloads, but we relish the opportunity to come together, share ideas and take creative risks.
You’ll be excited by the opportunity to join SARSAS and to work in a varied and busy role within a collaborative and supportive environment.
About SARSAS
SARSAS exists to relieve the trauma and distress, and help rebuild the lives, of survivors who live in Somerset, Bristol, South Gloucestershire, North Somerset and BANES, who have experienced any form of sexual violence, at any point in their lives.
We deliver a range of support, including, but not limited to, a helpline, online web chat, self-help resources, counselling, specialist support work, drop-in services and group work.
Survivors tell us that we not only change their lives, but for some people we save them: “This work even though it was extremely hard, has helped me change my life. What you do for people is amazing and I cannot thank you all enough. I still have a long way to go but now I’m looking forward to life a little more.” – Specialist Support Work Client.
SARSAS also campaigns and raises awareness about rape and sexual violence to change the narrative about sexual violence and enable survivor’s voices to be heard. Partnership work with a range of agencies locally and nationally is a priority to enable social change.
SARSAS works to feminist principles: this underpins both what our service is and how it is run. Our work is guided by a trauma-informed approach which understands how traumatic experiences can impact on survivors and keeps an awareness of the effects of trauma at the forefront of our approach to support. We are a proudly trans-inclusive organisation, and our service is for anyone who may need us.
Equality, diversity, and inclusion
At SARSAS we strive to create a workplace that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We want to build an inclusive culture that encourages, supports, and celebrates diverse voices. We actively encourage applicants with protected characteristics to apply.
We are committed to taking an inclusive approach to recruitment and selection whilst ensuring there is no discrimination in our processes and that our team and prospective employees are treated fairly, with respect and without bias. Reasonable adjustments to the interview process can be made to accommodate additional requirements. Applicants are encouraged to highlight any specific adjustments needed to enable participation in the recruitment process.
Contract information
- Salary: £35,000 - £40,000 - depending on experience (FTE)
- Hours: 22.5 hours per week (flexible)
- Based: Hybrid preferred but will consider remote working (We are flexible on working hours and location, and are happy to consider applicants interested in a freelance arrangement)
- Contract: Permanent
Applicants will undergo a basic criminal record check before employment starts.
How to apply
The closing date for this role is Monday 16th February 2026. We will be reviewing applications and interviewing as suitable candidates apply, so please submit your application as soon as possible if you are interested. We reserve the right to close the advert early if an offer of employment is made.
Interviews will be held in person in our Bristol but please indicate in your application if this is not possible so we can consider an alternative.
Support for people of all genders affected by rape or any kind of sexual assault or abuse at any time in their lives.
The client requests no contact from agencies or media sales.
Are you passionate about using data to drive meaningful change? Do you thrive on accuracy, insight, and collaboration? Do you have Generalist HR experience?
Join our People Experience team and help our organisation make informed decisions using high quality, impactful data.
As the People Data & Insights Analyst, you will champion data accuracy, reliability, and insight across the People Experience (HR) team and wider organisation. You’ll lead the production, distribution, and analysis of high-quality People Management Information (MI), ensuring compliance with data protection laws and enabling data-driven decision-making. You’ll also provide generalist HR support when needed.
Contract terms:
- £34,000 - £37,000 per annum with Benefits
- Permanent
- Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences.
- Linked to our Ewell (Surrey) office
- In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month
What you'll do:
Data & Insights
- Produce and analyse people data reports
- Maintain and improve reporting tools and MI
- Use people data to support forecasting and strategic planning
- Enable data self-service for managers
- Work collaboratively to optimise systems with providers and stakeholders
- Lead system procurement and implementation
- Ensure data accuracy, integrity, and compliance
- Drive system improvements and efficiencies
Generalist HR (People Experience) Support
- Provide generalist HR support (e.g. covering annual leave, supporting Employee Relations casework)
What you’ll bring:
- Knowledge and experience of People Information systems
- Experience of working with people/HRIS data
- Proven experience in manipulating people data to inform decision making
- Ability to identify trends and patterns in people data
- Strong stakeholder communication skills
- Advanced Excel and Powerpoint skills
- Experience with SQL, Power BI, People HR (desirable)
- Knowledge of current employment legislation
For full Job Description and Person Specification click here
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to answer two application questions and to upload your CV and a short cover letter.
We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close: 5pm on Friday 27th February 2026
Interviews: Weeks commencing 9th and 16th March 2026. Please note the interviews will be in person at our office in Ewell (Surrey). The interview will consist of a data presentation exercise and competency based questions.
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.



The client requests no contact from agencies or media sales.
At Samaritans we rely on supporter donations to save lives.
We are looking for a Supporter Care Officer to enhance the supporter experience, process donations, and thank our wonderful supporters for their contributions.
In this important role, you will engage with supporters and members of the public to maximize their relationship with the charity.
If you're passionate about delivering excellent customer service, have keen eye for detail and a great communicator, we’d love to hear from you.
Contract terms:
£28,000 - £30,000 per annum plus benefits
Full Time
Fixed Term Contract (18 months)
Hybrid working with link to Ewell office
In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
We are passionate about flexible working, talk to us about your preferences
What you’ll do
Engage with supporters by answering their enquiries
Thank supporters for their donations
Process all donations received by post, phone and BACS
Identify and implement opportunities to build supporter engagement
Record and report on positive and negative supporter feedback
Maintain accurate supporter records
Welcome and steward new supporter enquiries
What you’ll bring
Strong customer service experience and mindset
Great communication skills, including telephone, e-mail and letter writing
Ability to manage a varied workload
Experience analysing information to make objective decisions
Confidence in negotiating and influencing
Great time management
Knowledge of fundraising, including Gift Aid and fundraising legislation (desirable)
Experience working with a CRM database (desirable)
Knowledge of card payments and Direct Debit processes (desirable)
Full Job Description and Person Specification here
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.
We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close: 17th February 2026 at 09:00am
Interviews: w/c 23rd February 2026
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.



The client requests no contact from agencies or media sales.
Department: Prison delivery
Salary: £29,264
Hours: Full time (35 hours)
Contract Type: Fixed Term Contract
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Leeds. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role is a fixed term role until 31/03/2027 with the opportunity to be made permanent subject to contract renewal.
The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Please note this role is subject to contract award.
We reserve the right to withdraw this role early if it is filled internally
?Interviews are planned for week commencing 02/03/2026
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
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