Advanced training coordinator jobs

You will work with the Assistant Principal Learner Services to define, articulate and
implement our shared vision and values of the college to support learners with additional
needs in achieving their expected outcomes. You will also work with the Dean of the
Apprenticeship programme to ensure adult learners with additional needs are supported by
teaching staff and in their work placements.

You will hold a key role in the college and are expected to demonstrate outstanding skills in
working with the leadership team, parents and carers, external agencies and learners to
implement the strategic vision of the college, working with these individuals and groups to
ensure we provide a high quality of education to our learners with additional needs.

You will be accountable for ensuring that exam access arrangements are organised to meet
the needs of learners, annual reviews are completed for learners with EHCPs, ALS with the
Apprenticeship team and work alongside the pastoral team and teaching staff to implement
and make them aware of training and teaching strategies that support learners with
additional needs, and that reasonable adjustments for these learners are in place. In addition
to help administer the high needs funding claims with the Assistant Principal and Finance
department and MIS.

Key Responsibilities:

● Strategic Leadership

○ Develop and implement a comprehensive ALS strategy aligned with the
college’s vision and values.
○ Oversee the effective allocation and utilisation of resources, including High
Needs and EHCP Funding.

○ Monitor and evaluate the impact of ALS interventions and initiatives, driving
continuous improvement.
○ Foster a culture of inclusivity and support for learners with additional needs.
○ Collaborate with the Senior Leadership Team to advocate for SEND provision
and secure necessary resources.

● Operational Management

○ Line supervise the work of a team of 4 Learning Support Assistants, providing
guidance, support, and performance feedback.
○ Oversee the day-to-day operations of the ALS team, ensuring efficient and
effective service delivery.
○ Co-ordinate the allocation of caseloads and workload distribution within the
team and creating support plans
○ Develop and implement robust systems and processes for identifying,
assessing, and supporting learners with additional needs.
○ Ensure compliance with relevant SEND legislation, Policies and regulations.

● Collaboration and Partnership

○ Work closely with the Assistant Principal Learner Services, the Dean of the
Apprenticeship programme, and other key stakeholders to ensure a cohesive
and coordinated approach to SEND provision.
○ Build and maintain strong relationships with external agencies, including local
authorities, health professionals, and specialist support services.
○ Engage with parents/carers, providing regular communication and
opportunities for involvement.

● Staff Development

○ Lead and facilitate professional development opportunities for the ALS team,
ensuring they have the necessary skills and knowledge to support learners
effectively.
○ Foster a culture of continuous learning and development within the team.

Essential:
○ Proven experience in a leadership or co-ordination role within a SEND or ALS
context.
○ Be educated to Level 3 standard.
○ In-depth knowledge of SEND legislation and best practices.

○ Strong understanding of the challenges and opportunities facing learners with
additional needs in a further education setting.
○ Excellent communication, interpersonal, and organisational skills.
○ Ability to lead, motivate, and inspire a team.
● Desirable:
○ Qualified Teacher Status (QTS) or equivalent teaching qualification.
○ Experience working in a further education college.
○ Knowledge of the digital skills sector.
Leadership and Coordination – the ability to demonstrate:
● Genuine passion and belief in the potential of every learner
● An educational vision aligned with the college’s high aspirations
● Clear strategies for establishing consistently high standards of results and behaviour in
complex inner-city schools and a commitment to relentlessly instilling these
● Versatility to adapt your style in circumstances where an alternative approach is needed
● Effective line management of a range of people – coaching and motivating them to achieve
excellent results in their roles
● A desire to innovate and try new approaches, being reflective and learning from mistakes
● An ability to give feedback in a constructive and, where needed, challenging way
● An ambassadorial approach in all dealings with the community and subsequently to be
positive in successfully marketing the college in the community
● Strong interpersonal, written and oral communication skills
● Strong organisational skills which includes the ability to delegate, prioritise and use effective
time management
● Resilience and motivation to stay positive and focus on key priorities during times of
challenge
● Confidence and effective presentation skills during assemblies, parents and carers events and
other public speaking opportunities
● A willingness to work flexibly and where necessary outside of normal working hours

The main job purpose is to work with our partners, schools and funders to ensure our programmes and activities in special schools, alternative provisions and other programmes are well supported, well managed and delivered to an extremely high standard.

The role will include:

• day-to-day administration of our SEND and Alternative Provisions programmes
• ensuring partner relationships are well managed and maintained
• supporting high-quality facilitation and delivery of workshops, activities and events

Read the full job pack here for more information and how to apply.

As a Project Coordinator at Mind of the Student, you support the smooth planning and delivery of our mental health programmes in schools and the community. You’ll liaise with schools and our community partners to schedule workshops, manage logistics, and ensure everything runs to time.

You’ll also help track progress, gather feedback, and keep communication clear and consistent across the team.

We’re looking for someone who is highly organised, proactive, and a strong communicator. You’ll be confident building relationships with a wide range of people, from school staff to volunteers, and you’ll take pride in delivering work that is thoughtful, accurate, and on time.

You should be comfortable managing multiple tasks at once, able to stay calm under pressure, and always willing to pitch in where needed. A genuine passion for youth mental health and making a positive impact in schools and local community centres is essential, as is a flexible, can-do attitude and a willingness to learn and grow within a supportive team.

Before applying, please read through our Application Information Pack.

Good luck with your application!

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities.

Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Research and Programmes Coordinator role involves:

• Overseeing administrative tasks for all research projects
• Supporting the Programme Development Team Lead in management of all research projects
• Liaising with the Support Coach team to connect with facilitators/parents for data collection e.g. supporting with the running of focus groups
• Using Kids Matter’s CRM to confidently record communication with consultants and Research Assistants
• Supporting the data gathering process for all our evaluation data including maintaining data integrity by performing regular data audits and cleaning parent data ready for the Research Assistants to analyse

About you

Are you organised with good attention to detail? Do you enjoy supporting others and having a varied workload? Can you prioritise and manage your time effectively? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Research and Programmes Coordinator position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is 4pm on Monday 29th September 2025. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Manager).

Please see the job pack for more details on the role and application process.

Title:  Legal Coordinator

Reports to:  Head of Legal 

Salary:  £30,000-40,000 (depending on experience) 

Contract:  Permanent

Hours:  37.5 per week over 5 days (Monday to Friday) 

Holiday:  25 days per year plus bank holidays 

Location:  Remote with regular travel to London and across the UK

Probationary period:  3 months

Benefits:  An additional 3 days holiday between Christmas and New Year, Flexitime policy, 5% pension contribution, Cycle to Work scheme

Start date:  As soon as possible

We are River Action

We are a campaign organisation on a mission to rescue Britain's rivers from the impacts of agricultural, sewage and industrial pollution. We take a creative and bold approach to campaigning, blending sharp strategy with positively disruptive tactics to inspire real action. We support grassroots movements, galvanise public opinion, influence government policy and drive industry change.

We are a small, dedicated and talented team of positive disrupters and community mobilisers who work collaboratively to deliver our strategy to urgently protect and restore our rivers for the benefit of people and nature.

Find out more about our mission and our team on our website. 

Who we’re looking for

Do you want to be part of a movement making waves to clean up the UK’s rivers? Are you passionate about using the law as a tool for change? Do you have the legal and research skills to amplify our impact? If so, we want you to join our team. 

We are looking for a highly capable, ambitious, well-organised, energetic, proactive and diligent individual with legal experience (academic or professional) to play an integral role in developing and delivering our growing legal, policy and advocacy work.

You don’t need to be a qualified or practising lawyer, but you do need to have a law degree or equivalent and familiarity with environmental law. You’ll understand the importance of winning in both courts of law and of public opinion. You’ll be passionate, eager to learn and committed to making change happen quickly. 

If you’re committed to River Action’s mission and want to be at the forefront of environmental law, policy and advocacy, we’d love to hear from you.

Essential experience and skills

• Demonstrable UK legal experience (academic and/or professional), ideally including environmental, public and administrative law. A law degree or equivalent is required.

• Excellent legal research, drafting and communication skills.

• Ability to translate complex legal issues into accessible and impactful messaging.

• Strong organisational and interpersonal skills with demonstrable experience of coordinating multiple projects, working flexibly and at a fast pace.

• Good understanding of strategic litigation and using the law as a tool for change.

• Proven ability to produce high quality work under pressure.

• Excellent IT skills. 

• Commitment to River Action’s mission and to working collaboratively across the sector.

Desirable experience and skills

• Qualification as a solicitor or barrister.

• Experience working in a similar role.

• Experience working in the UK’s environmental sector.

• Experience with strategic litigation and using the law as a tool for change.

• Experience with instructing and managing external lawyers. 

• Experience working with parliamentarians and of UK parliamentary procedures. 

• Media/spokesperson experience.

What you’ll be doing

As Legal Coordinator, you will play a crucial role in shaping River Action’s fight for cleaner rivers by acting as the link between legal expertise provided by external lawyers and River Action’s day-to-day campaigning, policy, advocacy and operational work. 

The role will involve working closely with River Action’s Head of Legal to use the law and legal strategies to strengthen and improve environmental protection of the UK’s rivers. This exciting role will include scoping, developing and managing strategic litigation to achieve systemic change as well as supporting River Action’s policy and advocacy work. You’ll also support the River Action team to build successful campaigns to challenge polluters, hold government and regulators accountable, and push for policy reform.

Key duties and responsibilities

• Support the Head of Legal in scoping, developing and managing River Action’s legal work, including commissioning legal services from external lawyers and providing instructions on legal matters. 

• Produce legal research and analysis to inform and support River Action’s strategic litigation, policy and advocacy work.

• Work with the campaigns team to develop impactful legal actions as part of creative and positively disruptive campaigns to deliver organisational goals.

• Work with the communities team to identify opportunities for River Action to support communities through legal action, including by developing the River Rescue Kit and other initiatives to extend impact.

• Engage with and obtain information and evidence from claimants, complainants, expert witnesses and other sources to support legal actions and campaigns.

• Develop an in-depth understanding of UK legal and policy frameworks relating to rivers and ensure colleagues are kept up to date with changes. 

• Monitor legal developments including caselaw and legislative proposals, working closely with the Head of Legal to understand the implications and opportunities for River Action’s work. 

• Ensure team members are well-briefed on the latest legal developments (both River Action’s work and wider developments) to support their external engagement. 

• Prepare and contribute to legal and policy briefings for River Action and its eNGO partners and for public and political audiences.

• Contribute to River Action’s policy and advocacy work, ensuring our positions are considered and evidenced. 

• Contribute to shaping River Action’s positions and key messaging so they are relevant and accurate. 

• Provide legal support for River Action’s campaigning and operational activities, including by researching relevant laws and by commissioning external legal advice on non-contentious matters. 

• Support colleagues to ensure River Action’s campaigning and communication activities and outputs are legally compliant and help to protect the charity from defamation, copyright infringement or other claims. 

• Write articles and act as spokesperson for River Action in owned and earned media.

• Work across the team to track, record and report impact.

• Support River Action’s fundraising activities including contributing towards funding proposals, pitching and reporting.

• Review and respond to legal queries that come to River Action, escalating to the Head of Legal or other colleagues as appropriate.

• Administrative duties including developing and maintaining River Action’s legal documentation, processes and systems on the organisation’s shared drive. 

• Build relationships and partnerships across the legal sector and environmental sector to inform River Action’s work and contribute to the wider movement. 

General duties and responsibilities

• Follow all charity policies and procedures.

• Actively participate as part of the team.

• Help to promote a positive, healthy and happy work environment and team culture.

• Actively engage in professional development and training.

• Work collaboratively with colleagues across River Action, external lawyers and stakeholders to deliver our mission.

• Undertake any other duties as reasonably required. 

As a small and agile team, we value flexibility. While these are the core responsibilities, staff may be asked to take on additional tasks as needed. If any task becomes a regular duty, the job description will be updated in consultation with the staff member. 

Location

You will work from home with some travel required to London and across the UK. 

The full team meets in person at least four times per year. These are multi-day meetings held in different locations in the UK. Additional UK travel will also be required. The fast-paced nature of our work and small size of our organisation means we are in very regular contact, ensuring a strong connection across the team. 

Diversity and inclusion

We are committed to building a diverse, inclusive and equitable workplace. We welcome and encourage applicants from all backgrounds. We particularly welcome applications from candidates who are underrepresented in the environment sector. 

Don’t meet every single requirement? We know that long lists can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you like the look of this role but your past experience does not align perfectly with everything in the job description, we’d still love to hear from you. You may be just the right person for this role.

How to apply

To apply, please submit to jobs at riveractionuk dot com with the subject ‘Legal Coordinator’:

• your CV (2 pages), and 

• a cover letter (2 pages) explaining why you want to work for River Action and how your experience and skills meet the requirements of the role.

Only applications including both documents will be accepted. Please provide your documents in pdf format. 

Application process

Applications will be reviewed on a rolling basis until 23:59 on Monday 29 September 2025.

Should your application be selected during sift, the next stage will involve an initial 15-minute interview. You may then be invited to attend a second interview with a panel. 

Initial interviews will be held on 1 and 2 October 2025 and panel interviews will be held in w/c 6 October 2025, all via video conference. For panel interviews, some questions will be provided in advance for equity and to give you the opportunity to demonstrate your knowledge, skills and experience most effectively. 

Please indicate in your covering letter or in a covering email your availability for interviews.

If you have any questions about the role or your application, please contact us on jobs at riveractionuk dot com.

WHO WE ARE

Animal Equality is an international animal protection organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, the United States, Germany, Italy, Spain, Mexico, Brazil and India.

Animal Equality releases investigative materials captured from inside factory farms and slaughterhouses, exposing the conditions that farmed animals face around the world. We publish our findings on television, in newspapers and online. We routinely secure mainstream media coverage, including on the BBC, ITV, Sky News, The Times, The Guardian, The New York Times and many more.

Animal Equality also advocates for political change. Our current campaigns include a UK ban on foie gras imports, increased enforcement of existing animal protection laws, legal protections for farmed fish, and Government subsidies for transitioning towards a plant-based food system.

We focus on farmed animals because of the scale and severity of the issue. More than a billion animals are confined and killed for human consumption every year in the UK. Farmed animals also often suffer in some of the worst ways: pigs typically endure painful mutilations, many chickens die of heart attacks, fish are confined in underwater cages, and some farmed animals are victims of deliberate abuse and neglect. But the problem is solvable! By utilising effective campaigning strategies, Animal Equality is having an impact for animals around the world and building a future where all animals are respected and protected and are no longer exploited for human consumption.

Animal Equality UK’s current key campaigns include:

• Strengthening enforcement of animal protection laws.
• Halting the expansion of Scotland’s salmon farming industry.
• Achieving a ban on foie gras imports.
• Securing species-specific slaughter legislation for fish.
• Inspiring the public to eat plants, not animals.

ABOUT THE ROLE

Animal Equality’s campaigns have driven Parliamentary debates, legal victories, policy shifts, corporate commitments, mainstream media coverage, and inspired thousands of individuals to change their diets.

We are seeking a creative, driven, and strategic Campaigns Coordinator to deliver our current high-impact campaigns with a view to exposing the cruel animal agriculture industries, influencing decision-makers, and mobilising the public to create lasting change for farmed animals.

Working closely with team members, the Campaigns Coordinator will design and deliver imaginative campaigns while working in alignment with the organisation’s wider mission: to end factory farming. The role requires initiative, creativity, tenacity, and a solutions-focused mindset, as well as the discipline to execute projects effectively and professionally.

The Campaigns Coordinator will report to the Campaigns and Public Affairs Manager and work closely with others across our UK and international teams. You will play a key role in coordinating and inspiring volunteers and external stakeholders.

JOB DESCRIPTION

• Campaign delivery: Drive Animal Equality’s high-impact campaigns, bringing the plight of farmed animals into the public consciousness. Plan, coordinate, and implement imaginative and effective campaign actions that influence policy-makers, businesses, philanthropists, and the public. Produce clear, compelling, and engaging campaign resources.
• Stakeholder management: Build and maintain strong relationships with decision-makers, experts, regulators, allied organisations, and members of the public to strengthen campaign outcomes.
• Volunteer mobilisation: Grow and energise our Animal Protectors network through training, regular newsletter communication, and opportunities for online and in-person action.
• Peaceful protest coordination: Organise creative, non-violent demonstrations and direct actions that advance campaign objectives and attract media coverage.
• Research and uncovering malpractice: Conduct desk-based research, including FOI requests and collaboration with academics, to uncover questionable industry and regulatory practices, and inform evidence-based campaigns.
• Uncover scandals through desk-based research: Using Freedom of Information requests, conducting research, working with academics, and liaising with concerned members of the public, support the release of exposés that demonstrate the reality of animal agriculture.
• Media generation: Work with Animal Equality’s Marketing and Communications teams to design noteworthy content, ensure strong campaign narratives, and maximise media exposure.
• Support our digital campaigning work: Work alongside colleagues in our international Marketing and Communication Departments to engage the public through our multi-channel communication strategy. Assist with the development of content for our website, social media, YouTube and other platforms to successfully share plans and updates in relation to Animal Equality’s campaign priorities.
• Project management: Manage multiple projects simultaneously, ensuring deadlines, budgets, and objectives are met.
• Campaign evaluation: Monitor, measure, and report on campaign impact, adapting tactics as needed to ensure effectiveness.
• Policy oversight: Stay informed about relevant political and legislative developments to identify opportunities and risks for our campaigns.
• Represent Animal Equality’s culture: Support Animal Equality’s life-saving work by producing high-quality output, embracing and representing the organisation’s culture principles proudly at all times, and supporting our philanthropic efforts.
• Support with other ad hoc duties, as requested by your line manager.

ABOUT YOU

You are a professional, confident, and resilient campaigner who thrives in a fast-paced environment and is committed to Animal Equality’s objectives. You are adaptable, with excellent interpersonal skills, and a positive outlook. You are curious, creative, and agile, able to think outside the box and solve problems. You can move seamlessly between big-picture strategy and on-the-ground delivery, bringing fresh ideas and relentless energy to every project.

You actively seek constructive feedback and use it to continuously improve your work. You show ownership and a growth mindset that is focused on improving the world for farmed animals. Knowledge of farmed animal issues and alignment with Animal Equality’s mission is a must, as is professionalism, adaptability, and discretion.

You must have a minimum of three years’ experience in campaigning, advocacy, or directly related fields, with a proven ability to design and deliver successful campaigns.

You will be based remotely in the UK. In addition to monthly meet-ups, some travel within the UK may be required for demonstrations, meetings, and events. While not common, occasional evening or weekend work may be necessary to support campaigning activities. Any additional hours worked and agreed with your Manager can be reclaimed as TOIL.

BENEFITS

• Holiday entitlement equal to 33 days per year (including standard public holidays).
• Personalised employee assistance programme (EAP): An Animal Equality-funded benefit that offers employees confidential counselling and advice on a wide range of work and personal issues. The programme offers several services, such as a 24/7 confidential helpline and expert cognitive behavioural therapy.
• Flexible hours, with the option to start between 8am and 10am and finish between 4pm and 6pm.
• Able Futures Support: The service is a nine-month, practical and confidential support service for employees whose circumstances or mental health may impact their wellbeing or work. Employees can work with a mental health professional to deepen their understanding of how their mental health may impact them and build coping skills and resilience to thrive at work.
• Yearly stipend to access learning and development resources to help employees further grow their personal and professional skills.
• A free vegan lunch every month at the Animal Equality monthly meetups.

APPLY NOW

For more information and to apply, please visit our vacancies page.

Closing date: 5.00pm on Friday 19th September 2025.

Referrals Practitioner

Contract Type: Full-time, permanent, 35 hours per week

Reports To: Referrals Coordinator

Place of Work: All sites (Croydon, Lambeth, Wandsworth), with additional travel for referrals meetings in and outside of London as required

Salary: £27,000 with contributory pension

Help Men Begin Their Path to Recovery

We are looking for a compassionate and organised Referrals Practitioner to join our team and play a vital role in welcoming new residents into recovery. For this recruitment cycle, we particularly welcome applications from people with lived experience of recovery and/or the criminal justice system, as well as those from underrepresented ethnic groups and diverse socio-economic backgrounds.

This is a full-time permanent role, offering you the opportunity to make a direct impact at the very start of a man’s recovery journey. You’ll be joining a supportive, committed team and working in an environment that values honesty, empowerment, and respect.

About the Role

The Referrals Practitioner supports all aspects of our referral process – from handling enquiries and assessing applications to ensuring smooth, safe, and supportive arrivals for new residents. Working alongside the Referrals Coordinator, you will:

• Respond to referrals and enquiries with professionalism and compassion
• Carry out assessments in line with Nehemiah’s admissions procedures
• Build relationships with referral agencies, prisons, and community partners
• Provide feedback to applicants and agencies on referral outcomes
• Arrange and support resident arrivals, including prison gate pickups where required
• Help ensure our houses remain safe, positive recovery environments
• Maintain accurate records and contribute to reports and monitoring

This is a varied role where no two days are the same – you might be assessing an application one morning, presenting to a prison referral team in the afternoon, and welcoming a new resident from the community the next day.

What We Are Looking For

We are seeking someone who is:

• Experienced in working with vulnerable adults in recovery, the criminal justice system, or related fields (paid, voluntary, or lived)
• Skilled in communication, with the ability to build trust and rapport with residents, partners, and colleagues
• Organised and confident using IT systems (ideally including Salesforce or similar CRM tools)
• Able to demonstrate resilience and empathy in challenging situations
• Understanding of addiction recovery and safeguarding principles
• NVQ3 in Health & Social Care or equivalent experience (including lived experience)

Our Values

At Nehemiah, it’s not just about what you do – it’s about how you do it. We expect every team member to live out our values:

Belief – We believe in everyone’s potential for positive change

Respect – We value each other’s choices and differences

Kindness – We show empathy through our actions

Honesty – We build trust through integrity

Empowerment – We help each other find our own purpose

What You Can Expect from Us

• A 35-hour working week (Monday to Friday)
• 25 days annual leave, plus Bank Holidays
• Contributory pension scheme (Nehemiah contributes 3% of salary)
• Staff Health Plan including insurance and wellbeing package
• Ongoing training, reflective practice, and professional development opportunities
• A culture that is supportive, honest, and committed to lasting change

Why Nehemiah?

• Make a direct impact at the crucial entry point of someone’s recovery journey
• Work in a charity that values lived experience and diverse perspectives
• Be part of a passionate and talented team committed to helping men build new futures
• Experience a workplace culture that values innovation, inclusivity, and best practice

Application Process

• Initial 30-minute video call with a member of our recruiting team
• In-person interview (45 mins–1 hr) with relevant managers
• Candidate presentation on a set topic (you’ll receive this in advance)

AI in Applications

We are aware that some candidates may use AI tools when preparing applications. Please ensure your responses reflect your own voice and experiences. It is usually easy to spot fully AI-generated responses. What matters most to us is who you are and how you connect with our mission and values.

To Be Considered

We understand that not everyone expresses themselves best on paper. If you would prefer to submit your expression of interest in another format (e.g. short audio or video file), we welcome this.

Interviews will be held on a rolling basis.

Any offer for this post is conditional on references and passing an Enhanced DBS check.

REF-223657

The Role:

We are seeking an experienced Visitor Experience Manager (VEM) to play a vital role in leading and shaping the visitor journey at Waddesdon Manor, working Wednesday-Sunday. The successful candidate will  be an  integral part of the Visitor Experience Management Team at Waddesdon Manor ensuring that every visitor enjoys an outstanding experience that is welcoming, inclusive, and memorable.

You will be responsible for developing a culture of ‘exceptional service, every time, for everyone,’ leading by example and inspiring the wider visitor experience team to deliver outstanding customer service. With extensive management experience in a visitor-facing heritage environment, you will act as an ambassador for our visitors across the property, ensuring their needs and expectations are embedded at the heart of all operations.

What you will do:

As Visitor Experience Manager (VEM), you will oversee house-based visitor operations and lead a seamless visitor engagement program - including tours, walks, and talks - ensuring that all audiences enjoy an exceptional and inspiring experience. By maintaining consistently high standards of welcome, interpretation and storytelling, you will enhance visitor satisfaction and foster memorable experiences.

You will play a key role in the growth and evolution of the Visitor Experience department, driving excellence in operations, recruitment, training, customer service, and engagement initiatives. With a strong understanding of heritage best practices, you will contribute to shaping the Visitor Experience strategy, ensuring long-term success and the achievement of key performance indicators (KPIs).

Key responsibilities include but not limited to:

Operational Management

• Oversee the visitor experience within the house, supporting the Assistant Visitor Experience Manager (AVEM) to ensure a consistently high-quality experience for all guests.
• Ensure impeccable presentation standards aligned with brand guidelines.
• Full compliance of operational policies and procedures.
• Ensure staff and volunteers are engaged with their roles and environment.
• Effective staff planning that aligns with budget and operational needs.
• Strategically plan for the future of the house-based visitor operation by benchmarking against industry leaders, implementing best practices, and managing change, where needed.
• Support the AVEM in the operational delivery of house openings and tours.
• Act as an escalation point for visitor feedback or complaints, ensuring prompt and confident resolution.

Tours & Walks Operation

• Oversee the daily delivery of the public tours and walks program, ensuring high-quality, well-resourced experiences.
• Serve as a central point of coordination between teams and departments to efficiently manage spaces and resources.
• With the AVEM provide motivational and supportive leadership to all guides and volunteers, ensuring visitor expectations remain central to operations
• Collaborate with relevant departments to create scripts and guidance for walks and tour programme delivery
• Train as a guide to cover staff/volunteer shortfalls and maintain consistency in the visitor offer
• Support out-of-hours exclusive access tours, sharing responsibilities with the VE management team
• Develop industry-leading, accessible, and revenue-generating tour visitor engagement programme
• Develop a guide recruitment and training programme.
• Work with the Head of Visitor Experience (HVE), Group Bookings Coordinator, and Marketing team to tailor tours and walks to visitor and group preferences.

People Management

• Line manage the AVEM, providing operational guidance and supporting their professional development.
• Offer strong, motivational leadership to guides and volunteers, serving as an approachable point of contact.
• Recruit, develop, and coach a high-performing, enthusiastic team, setting clear objectives and providing regular feedback.
• Inspire teams to engage with and safely manage the historic environment, fostering a passion for the house, its history, and collections.
• Collaborate with the VE & Volunteering teams to expand and enhance the year-round Visitor Experience volunteering program.
• Lead annual visitor care training for staff and volunteers.
• Provide ongoing role-specific training to ensure high standards of delivery.

Other Duties & Responsibilities

• Work with the Head of Visitor Experience to manage staffing and operational budgets, contributing to financial planning.
• Champion accessibility, ensuring all visitor offers meet best practice accessibility guidelines and supporting the AVEM in developing access initiatives.
• Deputise for the HVE and provide operational duty management in the AVEM’s absence.
• Serve as a second duty manager for large events, overseeing a designated site area and making operational decisions.
• Act as a trained First Aider and Fire Marshall (training provided).
• Train as a “White Hat” for Waddesdon’s Disaster Response Team and take a leadership role in major incidents if required
• Support frontline operations during peak times, major events, or staff shortages as required
• Stay informed on industry trends and best practices in the heritage/museum sector

You will be a great fit if:

You are skilled managing front-line teams and overseeing visitor operations, consistently delivering high standards of service and engagement. You have a passion for heritage and culture and can develop and deliver tours, walks and visitor programs that are accessible, inspiring and memorable. You are skilled at recruiting, training and motivating staff and volunteers, fostering a high-performing team while maintaining operational excellence. You have the ability to respond confidently to visitor feedback and will contribute to the long-term success and growth of the Visitor Experience department.

This role offers a unique opportunity to work within the charity and heritage sector, with all profits going to the upkeep and preservation of the House and Grounds.

Your areas of knowledge and expertise that matter for this role:

• Operational Leadership: minimum of 3 years’ experience in operational and line management within a fast-paced, visitor-focused environment, ideally in the heritage or museum sector.
• Passion for Heritage & the Arts: A genuine interest in heritage, arts management, and the natural world.
• Team Management & Development: Skilled in coaching, team development, and effective communication. Excellent interpersonal skills, adept at building relationships and managing complex stakeholder interests.
• Volunteer Management: Experience in leading and engaging volunteers, with an understanding of how to effectively motivate, recognize, and reward their contributions.
• Visitor Experience & Engagement: Proven passion and experience in delivering exceptional visitor experiences and engagement programmes.
• Strategic Contribution: Strong time management, project management, organisational and problem-solving skills. Familiar with best practices and trends in museums, heritage and visitor attractions, with experience driving operational improvements.
• Collection Care & Conservation: Understanding of historic collection care, conservation, health and safety, and security legislation.
• Communication & Public Engagement: Strong written and interpersonal skills, with experience in public speaking, guiding, or presenting. Ability to remain calm and confident under pressure.
• Financial & Technical Proficiency: Some experience in budget management and commercial awareness. Strong IT skills, particularly in Microsoft Office, with familiarity in POS and ticketing platforms.

 Additional requirements:

The safety and wellbeing of children, young people and vulnerable adults are of the utmost importance for any role at the Rothschild Foundation, Waddesdon Manor. Consequently this position will require an enhanced Disclosure and Barring Service (DBS) check to uphold the safety and security of all our guests, staff and volunteers.  

Rewards for working with us:

• Waddesdon Discounts – 50% discount in the food-to-go outlets at the Manor. 20% in the Manor gift shop and restaurant, Stables Café, Five Arrows Hotel, and The Bow Pub. 20% discount on special event tickets made available to staff.
• Staff Card - A National Trust staff card entitles two adults and children under 18 years of age free admission to all National Trust properties and 20% discount in NT retail and catering outlets.
• Annual Leave - On starting with us, you will receive 25 days annual leave per year plus 8 public holidays pro-rata. Stay with us for 3 years and this rises to 28 days, 30 days after five years and 32 days after 10 years.
• Sick pay - If you become ill, one week of sick pay during your first 3 months. This rises to a maximum of 3 months full pay within a rolling 12-month period. After four years you also receive a further 3 months at half pay in the rolling 12-month period.
• Pension - We will top up your pension by matching any contribution you make, up to 10% of your basic salary.
• Income Protection – on completing one year of continuous service, income protection may be available at 50% of basic salary for a maximum of 5 years.
• Life Assurance – a lump sum of 4 times basically annual salary is payable upon death in service.
• Mental Health and Wellbeing Support – access to a wellbeing platform and fully funded 1:1 counselling service.
• Enhanced Maternity Pay – after 12 months of continuous service, you can choose 13 weeks of maternity leave at full pay followed by 26 weeks statutory pay.
• Enhanced Paternity Pay – after 12 months of continuous service, you may take 3 months of paternity leave at full pay.
• And plenty more!

We are seeking a dynamic Director of Professional Activities to lead Education and Conferences & Events portfolios – the organisation’s primary revenue streams and most visible platforms for impact.

Remote | Full-time | Global impact

Salary: £58,000

In this newly created senior leadership position, you will reshape the education department, develop innovative learning products, and oversee the delivery of large-scale international conferences (4,000+ delegates). As a key member of the Senior Leadership Team, you will ensure programmes are strategically aligned, financially sustainable, and operationally excellent.

Key Responsibilities

• Lead education and event strategy, innovation, and delivery
• Develop new professional learning offerings (e.g. micro-credentials, global training)
• Oversee major conferences, hybrid/virtual events, and delegate engagement
• Manage budgets, drive revenue growth, and mitigate risk
• Mentor and develop senior staff, building a high-performing team
• Represent the organization internationally and build strategic partnerships

About You

• Senior leadership experience in education, events, or membership organizations
• Proven ability to deliver large-scale programmes and conferences
• Strong commercial and financial management skills
• Innovative, strategic thinker with excellent communication skills
• Global mindset and willingness to travel

This is a rare opportunity to make a tangible impact on a global stage, shaping education and events that influence thousands of professionals worldwide. You will join a mission-driven organisation committed to advancing knowledge, building capacity, and supporting professional development across borders.

A global outlook and willingness to travel internationally (as required) are essential.

For more information, please submit your CV to .

 Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

 As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Location: Hybrid working for 2 days per week at home
Salary: c.£33,000 per annum dependant on experience
Contract Type: fixed term contract (Up to 12 months)
Hours: Full-time
Closing date: 5th October 2025

The BSAVA have an exciting opportunity for an experienced educational course administrator to act as Academic Operations Manager for our Postgraduate Certificate programmes. The successful candidate will manage the coordination and administration of all accredited programmes within the Continuing Education Department. This will include line management of four members of the administration team. Further details are provided in the role description on the BSAVA vacancy page, ‘Join our team’.

Skills and experience:

The successful candidate will bring:

• Experience in administering education/training courses and events
• Experience managing multiple complex tasks
• Experience in line management
• A background in customer service
• Proficient project management and organisational skills
• Excellent written and oral communication skills
• Confidence working independently
• Strong IT skills, including proficiency with Microsoft Office (especially Excel for creating and managing spreadsheets) and CRM systems

Desirable (but not essential):

• Experience making commercial decisions and solving problems independently
• Experience managing a team and delegating tasks
• Experience using Learning Management Systems (LMS)
• Understanding of the veterinary sector and best practices in online education
• Experience creating and monitoring a departmental budget

The person:

You should have:

• The ability to manage multiple priorities with accuracy and attention to detail
• Strong organisational and problem-solving skills
• A proactive, self-motivated approach, with confidence to work independently
• Excellent communication and interpersonal skills, with a customer-focused mindset
• The ability to lead, motivate, and support colleagues when required
• An adaptable, resourceful attitude and a willingness to learn new systems and processes

About the BSAVA:

The BSAVA is a professional membership association which exists to advance care for companion animals. With a membership of more than 10,000 veterinary surgeons, vet nurses and students, we work in the UK and internationally to promote excellence in small animal practice through education and science, by facilitating training, conducting research, and developing policy. Each year we deliver numerous education courses, host BSAVA events and publish books, manuals, apps, and magazines.

At the BSAVA, we are passionate about empowering veterinary professionals with the knowledge, skills, and support they need to thrive in their careers and deliver the highest standards of care to companion animals.

This is a full-time role, working 37.5 hours per week within the Continuing Education team.
Our reward package for this role includes a basic salary of c.£33,000 per annum (depending on experience). In addition, we offer generous employer pension contributions starting at 7% and increasing up to 10% with length of service.

We also offer:

• Holiday entitlement starting at 25 days per year, plus bank holidays
• Support for hybrid working
• Enhanced family leave benefits, including maternity, paternity, adoption, and other family-related leave.
• Life assurance
• A free legal helpline
• Health and wellbeing support
• Ongoing training and development
• Free onsite parking and a Cycle to Work scheme
• Regular social activities

So, if you are bold and innovative, strive for excellence whilst taking ownership and accountability of your work, show passion for what you do and work effectively in a team – then you’ll be a great fit for the Association, and we would love to hear from you.

How to apply:

In order to be considered for this role, please submit your CV and a cover letter detailing how you meet the requirements in the role description which is on the BSAVA vacancy page, ‘Join our team’.

We will review applications and hold interviews at any time prior to the closing date, which may mean that we fill this vacancy early if we find a suitable candidate.

By applying for this position, you are consenting to the information on your CV being held by the Association for six months.

Our commitment to equality, diversity and inclusion (EDI) underpins our belief that we can make the Association stronger through the unique contributions we can all bring. We create inclusive teams aligned to our values and encourage applications from a diverse range of suitably qualified candidates.

You may also have experience in the following: Academic Operations Manager, Education Administration, Postgraduate Programme Management, Course Coordination, Continuing Education, Higher Education Administration, Educational Course Administration, Programme Coordination, Project Management, Operations Management, Academic Programme Manager, Education Project Manager, Professional Development Coordinator, Student Administration, Adult Learning Operations

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