Advice and support team leader jobs

We are looking for an experienced and passionate Service Manager to manage and lead our Bristol Men’s Crisis House, Avonmouth.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values.

JOIN THE TEAM!

1 x Full-time post available – 35 hours per week

This is an exciting opportunity to lead and manage our Men’s Crisis House in Bristol. We believe in a person-centred approach and the involvement of individuals in all aspects of their support. 

About the Bristol Men’s Crisis House

The Bristol Men’s Crisis House is a warm and supportive 10-bed home based at Bradford Lodge in Avonmouth. We’re here for men who have recently been through a mental health crisis—whether they’ve just left hospital or are finding it difficult to stay safe where they currently live. Our house offers a calm, safe environment where residents can take time to stabilise and focus on their wellbeing. We provide therapeutic support to help each person feel ready and confident to return home. Stays are usually up to 10 days, although men who are of no fixed abode (NFA) may stay a little longer if needed.

• We’re a non-CQC registered service.
• Our team is here day and night, 24/7, every day of the year.
• The service is run by Rethink Mental Illness, working closely with AWP, who handle all referrals through their Crisis Teams.

How you will make a difference:

Staffing, Leadership & Oversight

· I will ensure that staff have the correct guidance and support to fulfil their roles and will ensure that a monthly 24/7 rota ensures enough staffing capacity to deliver effective support.

Quality of Support & Environment

· I will ensure that a high standard of support is embedded within the service and will promote and support an inclusive environment.

· I will ensure that high quality support planning, risk management, outcomes measurements are in place for all residents in the service at all times.

Referrals & Risk Management

· I will review all referrals into the service and ensure these are appropriate for the service remit and that risks are manageable during the residents stay. I will ensure that all referral documentation is received.

Partnership & Multi-Agency Working

· I will work closely with AWP Crisis Teams and ensure highly effective working relationships are in place at a management and front line level to ensure the crisis house provides the right standard of support to residents using a multi-agency approach.

Activities & Resident Engagement

· I will ensure activities offered to residents in the house and externally are varied and meet residents needs and demand and are within agreed budgets.

Incident Management & Learning

· I will manage and review all incidents and severe untoward incidents that occur at the crisis house ensuring that learning is adopted and shared as needed with AWP and the commissioners. I will support joint investigations with AWP where relevant following the Patient Safety Incident Response Framework (PSIRF).

Essential skills and experience required:

· Recognised housing related qualification or equivalent relevant housing experience

· Experience in a comparable role of management, preferably in housing, social services, residential care or supported housing.

· Experience and knowledge of enhanced housing benefit, housing management, related legislation, letting procedures and Local Authority guidelines

· Ability to identify support goals and evaluate progress.

· Knowledge of risk assessments and ability to identify potential risks and how to manage risks.

· Understanding of housing management, law, policy and best practice

· Ability to motivate people and achieve positive outcomes

· Ability to communicate effectively at different levels

· Knowledge of housing needs / barriers faced by people who experience mental ill health. 

· Excellent communication and literacy skills, able to produce clear, concise reports, correspondence and notes

· Competent in the use of IT systems including Microsoft applications, email and internet.

· Must be able to demonstrate behaviours consistent with the values of the Charity

Who are we?  
 
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”   

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.   

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

At Alzheimer's Society, we're a team of advisors, supporters, fundraisers, researchers, and advocates - united by one purpose: to make life better for everyone affected by dementia.

We're looking for a Company Secretary and Governance Lead to play an important leadership role in ensuring our charity operates to the highest standards of governance, transparency and integrity.

Reporting directly to the Chief Operating Officer and working closely with the Chair of the Board of Trustees, Chief Executive, Executive Leadership Team and Board Committees, this role will shape and strengthen our governance framework to enable confident, informed decision-making that supports delivery of our strategy and impact. This is an outstanding opportunity for a strategic governance leader who can combine technical expertise with strong relationship management and a genuine passion for driving good governance that supports our mission.

Key Responsibilities

• Act as Company Secretary for Alzheimer's Society and its subsidiaries, ensuring compliance with Charity Commission and Companies House requirements.
• Provide trusted advice to the Chair, Board of Trustees and Executive Leadership Team on their legal, fiduciary and regulatory responsibilities.
• Oversee governance arrangements, ensuring effective information flow and clear decision-making structures across the organisation.
• Develop and lead a team of Governance professionals, promoting a culture of high performance, collaboration, accountability and inclusivity.
• Lead the design and continual improvement of our governance framework, embedding transparency, accountability, and evidence-based decision making.
• Serve as Whistleblowing Officer for the Society, and champion integrity and openness in all governance processes.
• Support the governance team to deliver efficient Board and Committee meetings, forward planning, and statutory reporting.
• Foster strong relationships across teams, embedding governance and compliance as enablers of effective, ethical leadership.

About You

You're a confident, collaborative leader who combines professional rigour with empathy, diplomacy and a values-led approach. You bring the strategic insight to advise senior leaders and the operational focus to ensure governance processes run seamlessly.

We're looking for someone who can:

• Demonstrate a strong track record of advising Boards and senior leaders on governance, compliance and organisational risk.
• Bring excellent knowledge of charity law, company law, and the UK governance landscape.
• Communicate complex information clearly and credibly to a range of audiences.
• Lead with authenticity and integrity, building trusted relationships across all levels.
• Drive continuous improvement — from simplifying processes to fostering a culture of learning and accountability.
• Lead and develop a small team, championing collaboration and professional growth.
• Model Alzheimer's Society's values of Determination, Better Together, Compassion and Trusted Expertise in all that you do.

This role is Home-based with occasional travel across England, Wales and Northern Ireland.

Important Dates:

• The deadline for applications is 23:59 on Sunday 30th November 2025.
• Interview invites will be issued from 8th December. 
• Involvement (lived-experience) Panel will take place on 12th December 2025. 
• Competency Panel interview will take place at our Crutched Friar's London Office on 16th December 2025. 
• Candidates will have the opportunity to meet with our CEO and Chair of the Board of Trustees virtually on 17th December 2025.

About Alzheimer's Society

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Are you passionate about driving change and transformation in a dynamic organisation? 
Dogs Trust is looking for a Head of Business Change to lead the development and delivery of a comprehensive change management framework. You will coach and develop your team to support senior leaders and department heads in driving transformation, improving operational efficiency, and helping the charity achieve its long-term strategic goals.
 

What does this role do?
As Head of Business Change, you will:

• Lead, manage, and coach the managers in your team, building a high-performing team and fostering a culture of continuous improvement across the charity.
• Champion change across the organisation, ensuring staff are engaged, aligned, and supported through transformation initiatives.
•  Develop, implement, and maintain a robust Change Management Framework to provide a clear, structured view of all organisational change and guide teams through transitions.
•  Oversee change initiatives, working with leaders and project teams to assess impact, implement solutions, track progress, and measure success.
•  Support business improvement and long-term planning, using methodologies like Lean or Six Sigma to optimise processes, drive efficiency, and enable sustainable improvements.

First stage interviews for this role are provisionally scheduled for Wednesday 10th December 2025, and will take place on Teams. Second stage interviews are provisionally scheduled for Tuesday 16th December at our London office.

Could this be you?
You will have senior-level experience in change management, business transformation, or project management, ideally in the charity, public, or non-profit sector. You will be a strong leader, able to influence and engage teams, and have a proven track record of implementing successful change strategies and frameworks. You will be analytical, a skilled problem-solver, and an excellent communicator, able to work with senior stakeholders and drive continuous improvement across the organisation.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

This is an exciting and pivotal leadership role at the heart of Kinship’s digital transformation. You’ll lead a talented and ambitious team to deliver innovative digital products, accessible content, and outstanding user experiences that support kinship carers and strengthen our organisational impact.

Kinship is growing rapidly. We are expanding our reach and digital capabilities, and our digital platforms are central to this change. In 2024, we launched a new website that brings together all our content and services under one roof, and introduced a new Kinship Compass postcode search feature. This is a national tool that helps kinship carers find and navigate local and national support, like their kinship local offer, local peer support groups and training. 

Alongside this, we have been developing a new AI-powered tool to help kinship carers get the information they need quickly and accurately, 24/7. This role will lead the evolution of these digital products, ensuring they are safe, ethical, data-driven and continuously improved to meet the needs of kinship carers.

You’ll play a key role in the Department for Education funded national Training and Support Service, helping kinship carers easily access and book high-quality training. You’ll also oversee the content design in collaboration with internal and external subject experts and kinship carers themselves.

This is a role for a digital leader who is both strategic and hands-on. You should be able to balance innovation with delivery, and big-picture thinking with strong governance. You’ll champion inclusive, accessible and co-produced design, helping Kinship use digital to deliver more impact, insight and empowerment for kinship families.

Key responsibilities include:

• Provide digital leadership across the organisation, increasing capability, confidence and collaboration. 

• Continue to develop and deliver Kinship’s digital strategy and product roadmap, covering the website, Kinship Compass, Kinship Minds, AI tool and other digital tools (excluding marketing and social media). 

• Ensure our content design approach is consistently applied — using evidence, data and co-production to create content that is: 

  • informed by user need 

  • written in plain English and inclusive language 

  • trauma-informed and strengths-based 

  • tested, iterated and continuously improved 

• Collaborate across teams to ensure digital products support fundraising, campaigning, research and service delivery where appropriate. 

• Build relationships with sector peers, tech partners and funders to share best practice and explore innovation. 

• Embed co-production with kinship carers in all digital design and development, including Kinship Minds content and UX design. 

• Ensure induction, documentation and systems support efficient and sustainable working. 

Essential knowledge, abilities, skills and experience includes:

• Significant senior digital leadership experience covering strategy, delivery, KPIs, budgeting and reporting. 
• Successful track record leading mid–large scale website and digital development projects. 
• Credible technical expertise for a senior role, including SEO, analytics and optimisation. 
• Excellent project management experience and commitment to taking accountability for tools like Asana and Notion. 
• Positive, solutions-focused mindset with a commitment to innovation and improvement. 
• Substantial experience leading dispersed teams, including wellbeing, performance and professional development 
• Experience designing and delivering digital services for families in crisis or underserved communities. 
• A real commitment to equity, diversity and inclusion within your role. 

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

How to apply

Respond on CharityJobs to these 5 questions:

1. Digital leadership and strategy: Describe a time when you developed and implemented a digital strategy that transformed user experience or service delivery. 

2. Product development and continuous improvement: Tell us about a digital product or platform you’ve led from concept to launch. 

3. Inclusive and co-produced design: How have you embedded inclusion, accessibility, and co-production into digital design or content development? 

4. Leading teams through growth and change: Describe how you’ve built and led a high-performing digital team through a period of change or rapid growth. 

5. Using data and insight to drive improvement: Give an example of how you’ve used digital analytics, SEO, or user data to inform decision-making and improve a service or platform. 

Kinship reserves the right to close a recruitment campaign earlier than the advertised where we have received sufficient applications so please apply early! 

Please use examples to demonstrate your experience. 

Are you a confident and experienced leader, with a heart for social justice and passionate about positively transforming society?

Then this could be the role for you. Join us as our next Lead Coach, and use your leadership and interpersonal skills to deliver the Spear Programme in Leeds.

You’ll be working with Bridge Community Church to manage the delivery of Resurgo's award-winning Spear Programme. Over the last 20+ years, Spear has equipped more than 11,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the barriers they face. 

We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.

The important stuff 

Location: Leeds, office-based

Salary: £23,690 - £26,780

Contract: Full-Time, Permanent

Hours: Monday - Friday, 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Closing date: We are interviewing on a rolling basis and might close the application early if we find the right candidate

Application pack: Have a look at our application pack for more information about the role and Resurgo

In this role, you’ll be responsible for:

The Lead Coach is primarily responsible for overseeing the training room and group sessions with young people. You will help shape the training environment and will confidently adapt and deliver materials and sessions to work within the group’s development towards work readiness.

Delivery of Spear Programme - Group and 1:1 coaching [60%]

• Preparing and coaching Spear Foundation sessions and 1-1s, ensuring that young people are engaged, retained and work-ready by the end of this initial phase of the programme.
• Building relationships with young people on the programme and managing culture and attitudes in the training room.
• Adapting the Spear coaching material according to the needs of the Trainees and managing behaviour effectively.

Delivery of Spear Career [20%]

• Delivering weekly Spear Career sessions (including running workshops with past Trainees), maintaining records and reporting on statistics, and creatively developing ongoing relationships with Spear Trainees.

Training the Assistant Coach [10%]

• Contributing towards the training and developing of the Assistant Coach by modelling excellent coaching and giving regular feedback.

Trainee recruitment [10%]

• Developing relationships with Job Centres and local referral agencies to ensure that the maximum number of Spear Trainees are enrolled on each programme. This involves liaising with referral agencies, active face-to-face recruitment and monitoring recruitment statistics.

Continuous professional development

• Continually engaging in professional development, including being part of Resurgo’s wider coaching programmes and supporting the Programme Managers with overall team training and development.

Active participation in and support for church team and mission

• Engage with Sunday services, and establish a strong personal presence, including speaking at church/events if required, contributing to prayer meetings, and demonstrating spiritual leadership as per Resurgo’s Christian ethos and the mission of the church.

Personal qualities we're looking for:

• An active Christian, passionate about personally representing the values and beliefs of Resurgo and Bridge Community Church
• You have demonstrable experience as a coach, or a background in youth work or teaching, and are keen to develop these skills further
• You have a heart for young people and releasing their potential, no matter what challenging circumstances they are facing
• Effective interpersonal skills and high emotional intelligence with a sense of humour and fun
• You are great at building relationships, with solid communication skills
• Good administrative and organisational skills, working well under pressure with the ability to prioritise workload

You can expect:

• Excellent benefits including Health Insurance, access to Cycle to Work scheme, and enhanced parental leave, dependants leave, and sick leave policies with income protection
• A genuine commitment to upskilling you through impressive training opportunities:
  • Support and funding to complete your professional coaching accreditation once you have completed enough coaching hours
  • Progression opportunities through professional development 1-1s
  • Equipping you to have autonomy in your role, through a culture of ‘high challenge, high support’
• A fun, supportive culture where you are encouraged to bring your authentic self to work
• A worshipping community, where you can pray and worship with your colleagues
• Autumn staff conference day, plus a Christmas retreat

A couple of things toote:

• This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
• In the event of a job offer, a DBS check will be requested

UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.

The Role

‘There for You’ is the union’s own charity providing help and support to members who are facing financial hardship or other difficulties in their personal lives.

We wish to appoint an enthusiastic and organised Support Worker to join our team on a temporary basis to support the delivery and administration of welfare services to UNISON members across a range of activities.

This role will include responding to incoming queries by email or phone, signposting to and delivering relevant information to UNISON members seeking help and advice. In most instances, you will be the first point of contact so you must have good telephone and communication skills and be able to respond to queries in a sensitive and positive manner.

You will also need to be able to work in a team environment and provide administrative support to the wider team when required. Your role will include data input as well as assisting with specific initiatives including our small grants programme supporting UNISON members who are in financial difficulties and more.

Able to work to deadlines and under pressure, you will have a high standard of accuracy and be confident in using your own initiative.

You will enjoy being part of a small team where the focus is on ensuring UNISON members receive the highest possible standards of service and support and in accordance with our policies and the legal requirements on confidentiality.

How to apply

An application form can be obtained by visiting the website.To apply for this opportunity please download and complete the General application form (under “Documents”). See job description and person specification (under “Documents”)

Please note that only the General application form will be accepted.

Completed application forms must be received by no later than 5pm on Monday 8 December 2025

Interviews will take place on Monday 14 January 2026.

UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual, and transgender people to work with us.

Salary: Grade 1.2 - £24,938 per annum pro rata

Location: Sheffield 

Part time: 18.75 hours working Monday from 1.15pm to 5pm & Thursday and Friday from 8.45 am to 5pm. Please note this working pattern is not negotiable owing to the needs of the service

Contract:Permanent

Closing date: Sunday 7th December 2025 at 11.30 pm

Do you have experience of working in customer service and a strong interest in housing issues? Then join Shelter as a Supporter Helpdesk Officer and you could soon be playing a key role in standing up to the housing emergency.

About the role

You will be the first point of contact for the organisation, supporters, potential supporters and people seeking information about Shelter’s work. You will provide information on our work and housing/homelessness to supporters and members of the public, act on supporter requests and take part in fundraising administration.  Maintaining accurate supporter records, liaising with other departments when necessary and handle any complaints about services and fundraising activity will also be key parts of the role.

About you

With excellent communication and administration skills, gained working in a customer service environment, including handling complaints, you will have experience of reviewing, updating and relaying information from various databases. Proficiency using Microsoft Office applications such as Word, Excel, email and the internet and a strong attention to detail and accuracy are also required. An understanding of how the Helpdesk service impacts on the Shelter brand will also be important as well as having resilience dealing with enquiries that may be difficult in nature.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the Team 

Following the appointment of this role, the Supporter Helpdesk will be made up of five people, a Team Leader and four part time Officers. We are based in Sheffield along with Shelter’s national housing advice helpline. While the team doesn’t provide housing advice we respond to a wide variety of enquiries about Shelter and its work including sign posting to our service where needed.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a Supporting Statement with responses to the three points in the ‘About You’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the three behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset
• We enable decision making
• We work together to achieve our shared purpose

Please note, your application will not be accepted without a supporting statement. 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

DEBT ADVICE CASEWORKER

OASIS HUB WATERLOO

PART TIME: 24-32 hours per week

FIXED-TERM CONTRACT: 12 months

SALARY: £18,787 for 0.6 FTE and £25,049 for 0.8FTE

We have an exciting opportunity for a Debt Advice Caseworker to join our team at Oasis Waterloo. In the heart of the Waterloo community we run a busy and vibrant community space, open to all. A vital part of this work is our advice services – providing free and accessible debt, benefits, housing and immigration advice to local people. This work has grown over the last few years and we are now looking for an experienced and innovative advice worker, to provide debt advice within the service.

What’s in it for you?

· A chance to work with a great team of passionate and holistically minded advisors and community workers.

· The opportunity to make a real difference, materially improving the lives of community members, as well as developing the service.

· The chance to get involved in the wider life of Oasis Hub Waterloo, including community events and staff gatherings.

You will receive the support of a fantastic team of professionals in the community.  As part of the package, Oasis offers:

• A pension scheme, currently offering 7% employer contribution

• A generous holiday allowance

• Flexible working where possible, with family friendly policies

In this role, you would be working with local community members, to improve their circumstances through the provision of high-quality advice. This role is based in our community space at the Oasis Centre and will include supporting with community drop-ins and walk-ins, as well as 1-2-1 appointments, and behind-the-scenes casework

The successful post holder must have:

• Experience providing face-to-face advice

• A willingness to work with people who have multiple and complex needs

• A recognised advice qualification or equivalent experience

• Attention to detail and up-to-date knowledge of advice practice and policy

If you are interested in being part of this fantastic project and want to know more, please visit the Oasis Charity Jobs website. We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

To apply, email your CV including a Supporting Statement. Your Supporting Statement should be no more than two A4 pages and must address the following questions:

1. In what ways does your professional background and personal experience qualify you for this role? Please refer to the Job Description and Person Specification and give examples.

2. This role is mainly direct delivery of support to local people, who often have complex needs. Please share examples of your experience working with a diverse range of backgrounds in a support role.

Completed applications should be returned by 9am Friday 28th November 2025  

Interviews will take place on Thursday 4th December 2025  

The successful candidate will need to be provide proof of the right to work in the UK.  We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

Make a difference every day with PDSA

At PDSA, we’re dedicated to improving the lives of pets and the people who love them. As a Fundraising Adviser, you’ll play a vital role in helping us raise the funds that keep our veterinary services running, making a real difference to pets and their owners across the UK.

If you’re a great communicator with a passion for helping others and a drive to achieve goals, this could be the perfect role for you.

About the role

You’ll be based in Sunderland, at our National Customer Service Centre (NCSC), located just 600 metres from our local PDSA Pet Hospital.

Our centre has been running in its current form for nearly a decade and is home to a friendly team of 60 colleagues, a great mix of full- and part-time team members who work together to deliver excellent service and results.

Over the years, the NCSC has evolved significantly, now handling a wide range of customer and supporter interactions. It’s an energetic, supportive environment where every conversation helps make a difference.

What you’ll do

• Make inspiring outbound calls to engage supporters, encourage donations, and promote PDSA’s work.
• Handle inbound calls related to fundraising with empathy and professionalism.
• Achieve personal and team income, service and quality targets.
• Build positive relationships with supporters through excellent communication and listening skills.
• Ensure accuracy and compliance with Data Protection and fundraising regulations.
• Maintain up-to-date knowledge of PDSA’s veterinary and fundraising activities.

About you

You’ll bring:

• Experience working towards financial or operational targets.
• Excellent telephone and listening skills, with the ability to build rapport.
• A positive, solutions-focused approach.
• Confidence using computer systems and managing data accurately.

Desirable experience includes:

• Customer service or complaint handling.
• Fundraising, sales or supporter engagement.

What We Offer

We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey. 

In addition to being a great place to work, we offer a wide range of benefits, including: 

• 25 days holiday plus bank holidays (rising with service), with option to buy/sell days.
• Special days off, including:
  • A paid Volunteering Day
  • A Celebration Day for something meaningful to you
  • A dedicated Wellbeing Day to focus on yourself
• Generous pension scheme – up to 10% employer contributions
• Free Life Assurance (4 x annual salary)
• Enhanced family leave (maternity, adoption & paternity)
• Retail, travel & leisure discounts through Fetch platform
• 15% discount on PDSA Pet Insurance plus access to staff vet services for pets

About PDSA

As the UK’s leading veterinary charity, with 49 Pet Hospitals, we strive to improve pets’ lives – through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets.  Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods.

We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

The closing date for this vacancy may be brought forward should we receive sufficient candidates.

Build flexibly on your Charity Career with this person-centred charity supporting unpaid carers

This is a full-time role in a well-established charity based in Twickenham. This role would suit someone who wants to have the opportunity to work flexibly and build their career in the Charity sector with experience of working in social care.

Richmond Carers Centre has the mission to help unpaid adult carers to live a full, active and meaningful life by providing them with advice, information, activities, breaks and emotional support either face to face, by phone or by email to enable them to live well.

As a Support Worker, you will be part of a small, dedicated team and take a lead on providing emotional support to adult carers and a commitment to enhancing their health and wellbeing. Much of your work will involve actively listening to carers, often via the phone support line, providing information, advice and support.

As part of the Adult Carers Support Team, you will also be involved in organising breaks for carers, outreach activities and leisure events, as well as group work to help enhance carers’ health and wellbeing. Part of the role will also aim to improve the identification, recognition and understanding of the needs of adult carers, raise the profile of adult carers and ensure adult carers needs are met. You will also be expected to work with our volunteers and to use appropriate monitoring and evaluation reports to show our funders what we have achieved.

You will be someone:

• Who works in a person-centred way
• Is enthusiastic, empathetic and detail conscious
• Communicates well by phone and in person
• Has an understanding of social care particularly in relation to carers
• Has experience of working with clients who have support needs
• Has experience of producing reports for monitoring and evaluation
• Is numerate and has knowledge of budgeting
• Is able to gather and assess information efficiently and think creatively to come up with solutions
• Has good communication skills including spoken, written and presentational

Main Duties include:

• To provide a regular telephone support-line, face-to-face and email support, offering appropriate, generic advice
• To offer a range of service delivery options and be involved in providing those options e.g., breaks, group work, leisure activities or other outreach activities
• To encourage and assist carers and those they care for to access Care Needs Assessments and Carers Assessments and to take up services that will enhance their lives
• To complete individual grant applications with carers for respite or if they are experiencing financial hardship due to the cost-of-living crisis
• To work where appropriate with other service providers/agencies to promote the carer agenda or jointly deliver carer support issues
• To be proactive in the registration of carers living or caring for someone within the London Borough of Richmond upon Thames
• To keep accurate records of group and individual carer engagement for monitoring and evaluation purposes
• To participate in key events organised by Richmond Carers Centre and other relevant partners to promote services to a wider public

What you are doing now:

• You might be working for or volunteering in a similar charity
• You may be working in social care for a local authority or district council
• You may have the skills we need from some other combination of work and volunteering
• Or you may be looking to return to the workforce after a timeout for personal reasons

In any event if you feel you meet the skills we need, we would like to hear from you

Richmond Carers Centre welcomes and encourages applicants from all sections of the community regardless of their gender, race, disability, age, sexual orientation, or religious belief.

Benefits of working for Richmond Carers Centre:

• 28 days annual leave plus bank holidays per year (pro rata)
• Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)
• Workplace Pension Scheme with Peoples Pension
• Flexible working/option of working from home (subject to CEO approval)
• Equipment and support to be set up to work from home
• Paid time off for medical appointments
• Employee Assistance Programme (EAP)
• Training and personal development opportunities
• Staff away days and socials
• Access to shared resources and training opportunities
• Supportive and friendly working environment

To apply for the role please send your CV and covering letter outlining how you meet the key requirements for the role to our HR Consultant; Viv Sage.

Applications will be reviewed on a rolling basis, therefore please submit your application early to avoid disappointment, as this role may close before the closing date. 

Closing date: Friday 28th November 2025

Shortlisting date: Ongoing throughout with Viv Sage

Interview dates with Richmond Carers Centre: Weeks commencing 8th December and 15th December

Please note interview dates can also be scheduled around these dates to fit with the interview panel and candidates availability.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

​

Brief role description:

​​The CST Client Advisor will play a pivotal role in assisting clients transitioning from military to civilian life by providing tracking, referral, and job matching services.

Working closely with the Central Support Team (CST), the CST Client Advisor will offer advice and guidance to both clients and employers, utilising the Meganexus CRM and the CTP internet platform.

​

Interested? Want to know more about the Charity? check out our Website

​Eager to know more the role? Have a look at the Job Description 

​What’s in it for you? Check out our Benefits

​Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, Monday 15 December 2025 

​Got questions about the role? Get in touch with the People Team

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying.

​We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

​

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

Location: Liverpool - Citizens Advice offices

About the Role

Citizens Advice Liverpool is looking for an experienced and proactive HR Business Partner to lead the delivery of a high-quality, people-centred HR service that supports our staff and the organisation’s strategic objectives.

Working closely with the Chief Executive and senior leadership team, you will provide expert HR advice across the full range of employment issues, including employee relations, organisational change, and workforce development. You will also line-manage the HR Assistant and oversee the smooth running of HR processes and systems.

This is a varied and influential role in a small HR team, combining strategic input with hands-on delivery. You will help shape CAL’s people strategy, lead on complex employee relations cases, and ensure compliance with employment law and Citizens Advice policies. You will also play a key role in developing line managers’ confidence to handle HR issues effectively.

You’ll lead or advise on projects such as restructures, redundancies, TUPE transfers, and policy development, and contribute to staff wellbeing and engagement initiatives.

Requirements

We’re looking for someone who:

• Has at least two years’ experience in a standalone or business partner HR role providing both strategic and operational HR advice
• Is ideally CIPD Level 7 qualified, or able to demonstrate equivalent professional HR experience
• Has strong, up-to-date knowledge of employment law and HR best practice
• Has experience managing or advising on complex employee relations cases (disciplinary, grievance, capability, absence)
• Has successfully supported or led organisational change projects such as restructures, redundancies, or TUPE
• Can build trusted relationships with senior managers and staff across the organisation
• Is proactive, organised, and confident delivering high-quality HR advice in a fast-paced environment

About us

What we offer

• A supportive, values-driven organisation committed to learning and staff wellbeing
• 35 days annual leave including bank holidays with additional leave days for longer serving staff
• Employer pension contribution of 3%
• Employee Assistance Programme and wellbeing initiatives
• Cycle to work scheme
• Lifestyles Gym Membership (20% corporate discount)
• Enhanced maternity, paternity and adoption leave pay

COMMUNITY HUB LEADER

Oasis Hobmoor, Wash Lane, B25 8FD

Full-time (40 hours per week, 1 FTE)

Contract: Permanent

Salary: £35,570 per annum

Opportunity

Oasis is looking for a Community Hub Leader who can combine an entrepreneurial flair and excellent leadership skills to lead Oasis Hub Hobmoor through the next phase of its growth.

We are seeking an experienced Community Hub Leader who will bring fresh vision, take the community on the next stage of its journey together as a movement and bring innovation as well as stability to the charity, which has become an anchor, and a place called home for the local community.

The post holder will lead the local charity – which over the last 8 years has grown considerably, in terms of staffing, income and projects (including food pantry and café, football training and teams, a wide range of adult education, advice and support, an array of community classes and holiday provision).

About us

Oasis Hub Hobmoor is a local charity situated in South Yardley, Birmingham, at the meeting point of three wards: Tyseley and Hay Mills, South Yardley, and Yardley West and Stetchford.

Our aim is to help create a local community where people of all ages and stages feel included, know they can contribute, and realise a deep sense of belonging. We are actively engaged in creating a community that is characterised by trust, safety, and opportunity.

Key responsibilities

This is a key role as you will be responsible for strategic oversight of the local charity, ensuring the youth and community work supports the work of the academy, working alongside other local Oasis leaders such as the Academy Principal, volunteers and members of the local community to develop a joined up local vision for the community.

Some of the specific duties of this role include:

· Establishment and coordination of a range of provision such as family support, holiday clubs, volunteering and community empowerment projects.

· Maintaining and building supportive working partnerships across the community and various groups.

· Leading strategic development (e.g. comms, income generation, MEL).

· Planning, resourcing and coordinating the community plan, measuring impact.

· Strengthening the local Oasis Movement.

About you

This is very much a relational and project management role. As such, the successful applicant will need to demonstrate:

· A strategic mindset, and experience of leading community delivery and growing projects.

· Innovative use of resources and budget management to maximise funding, with a track record of securing income.

· A thorough knowledge and understanding community work.

· An education to degree level or equivalent and /or relevant professional qualification.

This is a unique opportunity for a self-reliant and results-focused individual, who is looking to make a difference in this complex and high-profile field of work.

What we offer

· Flexible working practices which encourage innovation and fresh ideas.

· A supportive network and friendly team in a motivating working environment.

· A non-contributory defined benefit pension scheme with 7% employer contributions.

· 25 days holiday per year (plus Bank Holidays), rising to 30 days after 2 years of service.

· Employee wellbeing schemes such as Cycle to Work and an employee funded health cash plan.

Application process

For full details please go the Oasis UK charity website.

Closing date for completed applications is 9am Monday December 8th 2025. Stage 1 interviews will be held on either 10th or 11th December via Teams and the final stage will take place on Wednesday 17th December in person at Hobmoor.

Please send us your CV and cover letter.

To arrange a visit or an informal conversation about the role, please visit the Oasis Charity Jobs website.

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. 

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

Eido is entering a new phase of growth. Our influence is expanding and the opportunities before us exceed our current capacity. We believe this creates an exciting prospect for an experienced CEO - or for a current charity or business director ready for their first top-level leadership role.

We are seeking a leader of character and conviction, with missional drive, and experience in networking and delivering impact solutions within the Christian sector to take Eido to the next level. There is flexibility in how the role could be shaped, depending on the skills and preferences of the successful candidate.

The CEO is ideally a person of Christian faith to lead team prayer meetings, attend and contribute at Christian conferences, pray with clients, and speak with integrity and authority within the Christian sector.

As Eido transitions from being founder-led, we recognise the importance of establishing a healthy, collaborative relationship between the new CEO and shareholders. After an initial transition period, the shareholders intend to form a board and meet fortnightly with the CEO to review KPIs and offer insight on key decisions. Our goal is to set the new CEO up for success, providing support and accountability, while allowing them space to develop and pursue their own strategies and full autonomy in leading day-to-day operations.