Advice and support team leader jobs

Manchester Central Foodbank is a busy Trussell Trust-affiliated food bank, with centres in Central, North, and East Manchester. We were established in Ardwick in 2013 by students at the Manchester Universities’ Catholic Chaplaincy, making us the first student-led food bank in the country. Since then we have grown significantly, expanding our weekly sessions into Harpurhey and Openshaw.

Our core aims are to deliver the best quality support that we can to the largest number of our neighbours in need, while working with partners and influencing and organising at a neighbourhood and citywide level to reduce and end the need for food banks in Manchester.

We currently support 16,000 people per year with nutritionally balanced 3-day food parcels. This is double the number of people we supported in the first year following the Covid-19 pandemic, and four times the number supported in 2019. We also provide financial inclusion support with advice workers in public sessions, access to energy vouchers, SIM cards, and other voucher or material support. We coordinate across a network of 200 active front-line referral agencies with the aim of ensuring everyone who accesses our service has appropriate, specialised, and ongoing support alongside the material provision that we provide.

We are active leaders in anti-poverty organising and community development, as convenors of the citywide Building an Anti-Poverty Community collective and aim to be key shapers and influencers of new strategies and policies, working closely to support and influence local government, NHS, education and research agendas in Manchester and more widely building upon our track record of successful anti-poverty partnership work, social value impact and Parliamentary influencing. Our core values are: care, partnership, dignity, partnership, anti-stigma and rights-based.

Key responsibilities
As Chief Executive Officer you will be the key senior staff leader for the charity. You will lead the team to ensure they have the resources, frameworks, and support to effect smooth day-to-day running of our frontline support service. You will provide a strong business management focus, through supporting the financial process, overall metrics and reporting, day to day HR and input for the external Payroll Team, Health and Safety, appropriate working conditions, and strategic planning and communications. 

As the senior lead you will also facilitate and support the Board of Trustees to develop and lead strategic development objectives and plans for transformation, and ensure the delivery and implementation of the charity’s overall strategy and specific focused strategies. You will develop and manage strategic relationships with stakeholders including Council, NHS, and other statutory partners and funders, corporate and social value funders and partners, and high-value and donors. You will also plan and lead fundraising strategies. 

You will be a key external interface for our community and partners.  You will do this by:

Staff/Board Leadership and Governance:

• Line managing a current team of operations staff, including those supporting the recruitment, training, and management of a large team of volunteers. 

• Building team spirit and employee engagement and offer.

• Leading and delivering regular staff performance and development reviews.

• Developing and delivering robust metrics and reporting to the board and staff team, through consistent monthly and quarterly reporting packs to the board of trustees.

• Ensuring all staff and volunteers are familiar and engaged with the charity’s long-term goals and objectives, and know how their work helps to implement these on the ground. Leading the development of induction packages and ongoing offers for staff and volunteers. You will be responsible for writing, implementation, and update of institutional policies as needed to staff and volunteers.

• Leading targeted volunteer recruitment strategies to maximise core delivery capacity through volunteer roles and prioritise staffing capacity to core charity operations.

• Ensure policies are kept current.

• Ensure recording and management of absence/leave.

• Ensure Health and Safety aspects of all organisational operations are compliant, in collaboration with the Board sponsor.

• Manage day to day financial input, through the Xero app, and ensure accurate and up-to-date financial reporting for the Board/Treasurer. This includes administering monthly payroll requests.

• Oversee training and personal development plans for staff and volunteers, as appropriate.

• Working with the Chair of Trustees to implement the charity’s strategic plan and structural development objectives.

• Develop and implement ongoing plans and actions to ensure operationally-appropriate and safe office, warehouse, and working spaces.

• Lead on development, modelling, and maintenance of service delivery standards, quality control, and ensuring frontline teams have the appropriate resources, support, and frameworks to deliver high quality and consistent support offers.

Foodbank Management:

• Support the Operations and Project Lead to deliver the smooth running of food bank sessions across multiple centres, ensuring an excellent standard of service across all centres, and seeking to continually develop our service in line with our goals to support the largest number of people with the best support we can while working to reduce and end the need for food banks in Manchester.

• Develop and build a new Delivery Strategy with the Chair of Trustees and Operations and Project Lead.

• Support the Operations and Project Lead and Warehouse and Logistics Coordinator to safely store and maintain optimal stock levels, maximise food donation levels and reduce food spend, develop and maintain relationships with community donors, and record incoming and outgoing stock, with the aim of ensuring that all centres are well stocked to provide as many varied, balanced, and nutritious and culturally-appropriate food parcels as necessary.

• Ensure compliance with the procedures set out in Manchester Central Foodbank’s policies, the Trussell Trust’s Operating Manual, and relevant statutory requirements at all times.

• Ensure our food bank centres provide a safe and dignified environment for clients, free from discrimination, judgement, and stigma.

Strategy and External Relationships:

• Working with the Chair of Trustees on development, monitoring, and implementation of the core charity strategy and sub-strategies. Ensuring the involvement and participation of the food bank’s staff, volunteers, external partners, and service users in all strategic planning and decision making, where appropriate.

• Support the Operations and Project Lead to work build strong relationships with referral partners and wider community and statutory networks of collaborators and support to ensure that our service users are able to access the maximum amount of support before, during, and after accessing our service to minimise the length and severity of financial crisis, maximise their incomes, and provide pathways to ongoing and longer-term support.

• Play an active role in strategic and convening spaces around our city and neighbourhoods to present the foodbank’s approach, bring more partners into our network, and influence policy and funding frameworks.

• Develop and manage a Corporate Relationships and Social Value strategy, including communications, networking, and relationship management.

• Lead on directing the charity’s external communications, including social media, in person, newsletters, company visits, and other content.

• Manage internal communications, including developing and delivering two-way team briefings with the board and staff/volunteers, biannual town halls or away days with board members and staff/volunteers, newsletters, and an open and collaborative, person-focused, and developmental culture within the organisation.

About you

Essential Experience and Knowledge:

• 5 years’ experience of leading a similar profiled charity or organisation and successful Board interaction.

• Experience of leading successful transformation and change for a charity and a strong developmental mindset and focus.

• Have led a team of 5 or more staff members to successful performance, demonstrating experience of coaching and individual development skills.

• Experience in developing and leading successful and engaged volunteering programmes and support.

• Full valid driving licence. 

• Proven experience of leading the development and delivery of strategy and sub-strategies to successful conclusion and fashioning evidenced business cases for current and new development projects.

• Leading multiple complex projects or services, balancing the needs and interests of a range of stakeholders.

• Experience of implementing rigorous reporting and evaluation practices on operations.

• Experience of managing day-to-day financial administration and reporting.

• Evidence of delivering clear metric dashboards and reports.

• Experience of high-quality implementation of Health and Safety and Safeguarding policies and a leadership practice that centres care for staff, volunteers, and service users. Safeguarding lead qualification is desirable but will provide training if not.

• Demonstrable knowledge and experience in HR processes and management.

• Experience in building and delivering strategic plans.

• Proven experience of effective problem solving and responding to crisis situations.

• A good working knowledge of the social welfare and political landscape in Manchester – or demonstrable experience in similar expertise and networking and an openness to learn and develop sector-specific knowledge.

• A nuanced and sensitive understanding of the complex reasons people attend food banks.

Desirable Experience and Knowledge:

• Partnering with and building relationships with Council, NHS, and other statutory partners and funders, corporate and social value partners and funders, high net worth donors, and fundraising through grant applications and individual/community donors.

• Experience of working collaboratively with stakeholders from a variety of backgrounds, cultures, faiths, and views. 

• Experience of handling safeguarding incidents, follow-ups, and debriefs with staff, volunteers, and service users.

• Demonstrated success in delivering communications strategies for internal and external stakeholders, including social media and press content and campaigns.

Personal Skills and Attributes:

• An individual who embodies the values of Manchester Central Foodbank in their core professional practice and personal approach to their work.

• An empathetic and care-centred approach and the ability to centre the experience and outcomes of people from marginalised or socially-excluded backgrounds in core decision-making and prioritisation.

• A leader who takes ownership, accountability, and responsibility to drive an organisation and team forward with a developmental mindset.

• A highly self-motivated and proactive person who centres collaboration and consensus with the staff team, volunteers and Board of Trustees in their approach.

• Able to develop strategy and plans and translate strategy to actionable delivery and developmental projects.

• A high level of literacy and communication.

• A high level of numeracy and ability to analyse data.

• Strong leadership attributes to build engagement and performance with the team.

• Excellent interpersonal skills and the ability to motivate, persuade, and coach staff and volunteers.

• Excellent personal organisation skills and the ability to manage multiple conflicting priorities and deadlines.

Be there when it matters.

Are you passionate about delivering outstanding supporter experience and operational excellence?
Sue Ryder is seeking a proactive and experienced Supporter Services Team Leader to join our dynamic team. If you have a strong background in customer service/supporter engagement, contact centre management and CRM record administration whilst managing a team, this is your chance to make a real impact.
Supporting our Fundraising Directorate, you'll play a vital role in ensuring complaints resolution and compliance, driving engagement and contact opportunities such as outbound calling and leading a team to success. You'll work closely with the Supporter Services & Standards Manager to deliver strategic initiatives that support our mission.

Key responsibilities:

• Lead supporter engagement and contact operations: Manage and develop our supporter/customer contact centre, ensuring high-quality service delivery across all supporter channels while monitoring and reporting on KPIs.
• Manage complaints, compliance and GDPR requests: Oversee supporter complaints and conflict resolution, lead investigations, ensure compliance with fundraising policies and regulations, and manage supporter deletion and GDPR requests.
• Team Leadership: Line manage the engagement and contact side of the Supporter Services & Standards team, supporting their development and fostering a high-performance culture.

Essential Criteria

• Experience delivering high-quality customer or supporter care within a charity or commercial environment in managing complex supporter or customer enquiries and complaints.
• Leadership skills: Proven ability to manage SLAs, inspire staff, and develop a team to achieve goals.
• A passion for impact: A desire to contribute to the success of our fundraising efforts, and to help deliver strategic goals that support Sue Ryder’s mission.
• Proactive mindset: Ability to take initiative, solve problems, and drive continuous improvement in how we engage and communicate with our supporters.

Closing date: 21st June
Interviews: w/c 6th July

**We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online 
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme
- and lots more. 

If you want more than just a job, we want you.
Join the team and be there when it matters.

Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

Join us in creating a culture where everyone feels respected, valued, and able to thrive.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Community Support Worker (Primary Care Network)
Reference Number: 362
Salary: £26,000 - £27,000 per annum
Reports to: Team Leader (Complex Needs & Community)
Hours: Full time, 37.5 hours per week
Work Pattern: Monday – Friday, 9am – 5pm
Contract: Permanent
Working base: Herts Mind Wellbeing Centre closest to Successful applicant(s).

We are looking for a Community Support Worker to join our team. The Primary Care Network Service works in partnership with GP surgeries in Hertfordshire to provide advice, information, onward referral and holistic support to individuals who are experiencing mental ill health or need support with their mental wellbeing. Supporting people in the community in their own homes and our wellbeing centres.

Community Support (PCN) Service Objectives

• To improve the mental wellbeing of people experiencing mental ill health.
• To increase early access to help for people experiencing mental ill health, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To remain a source of independent support for all clients.
• To ensure correct access via Primary Care into the HMN service therefore reducing the pressure on GP services
• To contribute to an improvement in the proportion of people with mental ill health who are accessing specialist support via their GP surgery
• To provide an assertive outreach approach for clients that may have complex or multiple needs.

The Successful Candidate will

• Provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing.
• Maintain and enhance service delivery standards and effectiveness.
• Promoting the service, increasing visibility and being responsive to changing needs.
• Provide practical and emotional support to encourage service users to develop their independence within their local community.
• Ensure that the safety and wellbeing of service users using the service is monitored and reviewed regularly.
• To remain a source of independent support for all clients.
• Embed a person centred and recovery orientated approach in all aspects of the roles and responsibilities.

Key Accountabilities

• To receive referrals a wide range of referral pathways.
• To undertake initial contact with clients and complete a holistic needs assessment, making use of assertive outreach work to achieve the initial client contact, if required.
• To provide holistic support both outreach and in our centres and advocacy services to clients experiencing mental ill health.
• Ensure all person-centered risk assessments and support plans are completed as appropriate.
• To accompany clients to initial visits and appointments as necessary in order to ensure the sustained use of existing support services.
• To liaise with other agencies to ensure that clients receive appropriate support and continue to remain engaged with the service.
• To assist clients to access appropriate mental health services, drug and alcohol services, housing/tenancy services and other services according to assessed needs.
• To establish effective pathways across a variety of agencies to maximise and provide effective partnership working.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is on 6th July 2026 at 5pm
Interviews to be held on a rolling basis at our Watford Wellbeing centre.
Please note: this role may close sooner due to demand in applications.
N.B. Please quote reference number 362 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

DO YOU WANT TO BE PART OF THE LARGEST INDEPENDENT MENTAL HEALTH CHARITY IN BIRMINGHAM?

Our client is recruiting for the following exciting and rewarding position:

Helpline Team Leader (Full Time)

Location: Erdington, Birmingham

Hours: 37.5 hours per week

Salary: £29,099 per annum

The Helpline provides advice, information and signposting to people experiencing mental health difficulties, their families, professionals and the wider public.

Our client is looking for people who can work under pressure, remain calm and have excellent communication skills. As team leader to the helpline, you will provide support to a team of helpline workers and volunteers alongside taking calls.

Their Helpline positions are office based at the Erdington location. The Helpline operates between the hours of 9am to 11pm, seven days a week and 365 days a year. Employees work on a rota basis, which will include evenings, weekends, and holidays.

Shifts are 9am to 5pm and 3pm to 11pm. This is an on-site role, and no hybrid working is available.

Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments; Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Their people are key to the success of the organisation, and they are recognised as a Mindful Employer as well as achieving gold standard success in Investors in People.

They welcome applications from people who have experienced mental health difficulties.

Candidates must have the right to work in the UK for a minimum of 12 months. They are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.

Closing date for applications is Thursday 18th June 2026

Interviews to take place on Friday 26th June 2026

Lead advice services that change lives

Citizens Advice Barking & Dagenham is seeking an experienced and ambitious Service Manager to provide leadership for our advice services at a critical time for local communities.

Demand for welfare benefits, debt and housing advice continues to grow. We are looking for someone who can lead high-quality services, support and develop staff, build partnerships, and help shape the future of advice provision in the borough.

The Service Manager will oversee the performance and development of our advice services, manage Service Leads and Team Leaders, ensure delivery against funding requirements, and work closely with senior leadership to develop new opportunities and partnerships.

We are looking for someone who has:

• Significant experience within Citizens Advice or a comparable advice organisation
• Experience managing complex advice services, projects or programmes
• Strong leadership and people management skills
• Experience monitoring performance and delivering funded contracts
• The ability to develop services, build partnerships and identify new opportunities
• A commitment to equity, inclusion and access to justice

This is an excellent opportunity for an experienced operational manager seeking a senior leadership role within a respected local charity.

What we offer

• Salary of £42,771 per annum
• 33 days annual leave including public holidays
• 3% employer pension contribution
• Flexible and hybrid working arrangements
• Ongoing professional development
• The opportunity to influence the future of advice services in Barking & Dagenham

Citizens Advice Barking & Dagenham is an equal opportunities employer and welcomes applications from all sections of the community.

Closing Date: 9.00am, 15 June 2026
Interviews: Week commencing 22 June 2026

Looking for fantastic career progression, excellent training and therapeutic support? Join our committed and professional Team and make a difference to Children living in residential Care.

Salary: £ 34,919 per annum full time 

Shifts: 40 hours per week; shift work between 7am-10pm including weekends, bank holidays and occasional sleep-ins

Sleep-ins: £50 / overtime and bank holidays paid time and half

Location: London, Balham (SW12)

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man.  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.  We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.

Visit our website to watch our short video to gain an insight into our working life here at St Christopher’s 

About the Role

As Team Leader, you will be directly involved in managing the home and providing positive support for challenging young people aged 12-17. Whether shift leading or joining in with daily activities, you will also share in the leadership of the team, helping to develop staff by modelling high standards of professionalism. 

St Christopher’s Academy

At St Christopher`s we can offer you a career where you can develop your skills and knowledge while making a difference to young people’s lives.

When you join St Christopher’s, we will set you up in your career with a tailored development plan. Whether you want to move across to a different service, become a Manager or just explore further your current role, we will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website.

Visit our website to check out our staff stories to see how you can develop your career with us

We are proud that 84% of all our Team Leaders, Deputies and Managers are internal promotions. 

The successful candidate will have:

• Desirable professional qualification (CQSW, DipSW, NVQ3), or willingness to undertake Diploma Level 3 for Residential Childcare.
• One years’ experience working at a level of responsibility with children and young people in a residential setting.
• An understanding of the regulatory framework relating to the provision of residential services for children and young people.
• Good understanding of the needs and risks regarding children in care.
• Experience of taking on leadership responsibilities in a teamwork setting.
• Ability to build genuine and trusting relationships with young people maintaining at all times high personal and professional standards.
• Excellent communication and team working skills.

In return we offer:

• Competitive salary.
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
• Contributory pension scheme, enhanced maternity and company sick scheme.
• UK Life Assurance (Death in service) to the value of 3 times your annual salary.
• BUPA employee assistance programme, offering counselling, financial advice and legal support.
• Cycle to work scheme.
• Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
• Discretionary funded training programs.
• Employee awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.

Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.

Your online application must include a supporting statement addressing the criteria stated in the Person Specification.

For the full Job Description and Person Specification plese visit our website.

For more information or assistance during the application process, please contact us via our website.

In order for your application to be reviewed, it must include a supporting statement addressing the criteria stated in the Person Specification. Please note that CV’s will not be accepted.

We advise to apply as soon as possible as applications will be reviewed on a rolling basis and this opportunity might be filled before the stated closing date.

It is against the law to apply for work with Children/Young People if you are barred from working in Regulated Activity and if your name is added to a Children Barred List.

All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.

St Christopher’s Fellowship has a minimum age requirement of 21 for roles working directly with children and young people in our residential and semi-independent Homes.

North & West Gloucestershire Citizens Advice is seeking an enthusiastic and motivated individual to join our strategic leadership team and help shape the future of our services and communities.

This is an exciting opportunity to join a well-established and respected charity with a strong reputation for delivering high-quality advice and support services. We are proud to be an organisation that values collaboration, innovation, and professional development, making it a great place to work and grow your career.

As part of our leadership team, you will work closely with colleagues and partner agencies to strengthen services, drive continuous improvement, and achieve the best possible outcomes for the people and communities we support.

You will play a key role in shaping and strengthening operational delivery across the organisation, ensuring high-quality services while supporting innovation, growth, and long-term sustainability.

Key details

Position: Head of Operations

Location: Flexible within North & West Gloucestershire (hybrid working available)

Hours: 1.0 FTE (approx. 37 hours per week)

Salary: £44,163

Reports to: Chief Executive Officer (CEO)

Annual leave and benefits:

27 days plus Bank Holidays

Contribution of 7% based on 4% employee contribution

Employee Assistance Scheme

Birthday Leave

Christmas Closure

Flexible Working Policy

What are the responsibilities?

• Lead and support advice, health, and community service teams to deliver high-quality and effective services.
• Oversee day-to-day operations, service performance, staffing, and resource planning.
• Use data and insight to support continuous improvement, decision-making, and operational performance.
• Support workforce development, including staff training, volunteer engagement, and organisational capacity planning.
• Work with senior leaders, partners, and funders to support service development, organisational growth, and positive outcomes for communities.
• Ensure services operate in line with quality standards, safeguarding, health and safety, and data protection requirements.

What are the requirements?

This job is for you if you:

• Have strong operational leadership and people management experience.
• Can lead teams, manage performance, and drive continuous improvement within a fast-paced environment.
• Are confident using data and operational insight to support planning and decision-making.
• Have excellent communication, organisational, and relationship-building skills.
• Are collaborative, adaptable, and committed to delivering high-quality, person-centred services.
• Share our values of inclusion, professionalism, integrity, and continuous learning.

It would also be beneficial if you have experience working within the charity, advice, health, or community sectors, knowledge of commissioning or funding environments, or experience mobilising new services or projects.

Application deadline: 14th June 2026 (may close early if a suitable candidate is appointed)

North & West Gloucestershire Citizens Advice is seeking an enthusiastic and motivated individual to join our strategic leadership team and help make a real difference within our communities.

This is an exciting opportunity to join a well-established and respected charity with an excellent reputation for delivering high-quality advice services and being a great place to work. You will become part of a collaborative and supportive team that is committed to working together, and alongside partner agencies, to achieve the best possible outcomes for our clients.

You will play a key role in developing strategic partnerships and identifying new business opportunities that support the organisation’s growth, sustainability, and long-term impact. Working closely with internal and external stakeholders, you will help strengthen relationships, increase opportunities for collaboration, and support the continued development of our services and community impact.

Key details

Position: Head of Partnerships & Business Development

Location: Flexible within North & West Gloucestershire (hybrid working available)

Hours: 0.6 FTE (approx. 22.5 hours per week)

FTE Salary: £44,163 (£26,497 pro rata)

Reports to: Chief Executive Officer (CEO)

Annual leave and benefits:

27 days plus Bank Holidays

Contribution of 7% based on 4% employee contribution

Employee Assistance Scheme

Birthday Leave

Christmas Closure

Flexible Working Policy

What are the responsibilities?

• Develop and manage strategic partnerships with local authorities, funders, voluntary sector organisations, and community stakeholders.
• Identify and secure new business development, funding, and partnership opportunities that support organisational growth and sustainability.
• Lead and coordinate funding bids, tenders, and partnership proposals in collaboration with the CEO and operational teams.
• Build strong relationships with funders, commissioners, partners, and local communities to strengthen collaboration and service impact.
• Represent the organisation at meetings, events, and regional networks, acting as an ambassador for the charity.
• Support organisational growth and strategic planning by providing updates on partnership activity, funding opportunities, and development progress.

What are the requirements?

This job is for you if you:

• Have experience in partnership management, business development, fundraising, or stakeholder engagement.
• Can build strong relationships and work collaboratively with funders, partners, community organisations, and stakeholders.
• Are confident identifying and developing new opportunities that support organisational growth and sustainability.
• Have excellent communication skills, including experience writing funding bids, tenders, or partnership proposals.
• Are organised, proactive, and able to manage multiple priorities and projects effectively.
• Can work independently while contributing positively within a collaborative leadership team.

It would also be beneficial if you have knowledge of the charity, advice, or voluntary sector, experience working with commissioned services or partnerships, or an understanding of local government and funding environments.

Application deadline: 14th June 2026 (may close early if a suitable candidate is appointed)

Support Coordinator

We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join our Life After Stroke Service based across Cornwall.

This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.

Position: S11376 Stroke Association Support Coordinator

Location: Home-based, Mid Cornwall and West Cornwall. However, Frequent travel will be required as part of this role (to include team meetings or other work-related meetings)

Hours: Part-time, 24 hours per week x 2 posts available (one is a maternity cover contract)

Salary: Circa £19,400 per annum (FTE circa £28,300 per annum)

Contract: This is a fixed-term contract until 31 March 2027. Our services are contracted; we currently have funding for these contracts until 31st March 2027

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 14 June 2026

Interview Date: 17 June 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The service aims to identify and provide key worker support to meet the needs of stroke survivors and carers across the stroke pathway. Providing a range of innovative support solutions, supporting them to meet their desired outcomes.

The Stroke Association Support Coordinator will:

• Support new stroke survivors and their carers from hospital discharge into the community.
• Provide personalised information, advice and support.
• Support stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
• Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.

About You

You will have experience in:

• Working with people within a caring profession or other caring capacity.
• Maintaining accurate records using IT skills and database systems.
• Effective caseload management and using a flexible working approach.
• Using excellent interpersonal skills to work with a diverse range of people.

This role requires extensive travel across Cornwall to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

You will be able to view the role profile when you apply.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Support Coordinator

We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join our Stroke Recovery Service based in Crewe.

This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.

Position: 000009 Stroke Association Support Coordinator

Location: Home-based – Crewe, Cheshire. However, extensive travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Part-time, 21 hours per week

Salary: Circa £17,000 per annum (FTE circa £28,300 per annum)

Contract: Our services are contracted, we currently have funding for this contract until 31 March 2027

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: Sunday 5 July 2026

Interview Date: 2 stage interview process – Thursday 9 July & Thursday 16 July 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Service Delivery Coach, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.

Key responsibilities will include:

· Supporting new stroke survivors and their carers from hospital discharge into the community.

· Provide personalised information, advice and support.

· Supporting stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.

· Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.

About You

You will have experience in:

· Experience/background in a caring profession, ideally supporting people with disabilities

· Excellent IT skills and an ability to maintain accurate records.

· An affinity with the values of the Stroke Association.

· A flexible approach and an ability to effectively manage a caseload.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

You will be able to view the role profile when you apply.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Peer Support Officer

Hours: Full-time 34.5 hours per week over 5 days

Location: Hybrid working (a minimum of 40% working in the office in Leeds)

Salary: £30,812.94 - £34,011.72

Contract: Fixed Term for 12 months (with possibility of extension)

DBS: An enhanced check will be required

About Us

At Epilepsy Action, we are inclusive, ambitious, supportive, and committed to creating a world without limits for people with epilepsy. 

​​As we achieve the goals in our 2024 – 2030 strategy, we are excited to welcome you to our passionate, supportive and committed team.

​We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the need of the charity.

​If you are interested in building a career you can be proud of in an inclusive and ambitious organisation, we might have the role for you!

​​

About the Role

Join our Peer Support team and help bring people together through shared lived experience, connection, and understanding. We are dedicated to providing supportive, high-quality, and person-centred services that empower people to live well with epilepsy.

​Through our 1:1 peer support service, Talk and Support groups and online events, we create safe and welcoming spaces where people living with epilepsy can connect, share experiences, and access meaningful support.

​If you are passionate about making a positive impact, enjoy supporting others, and can build meaningful connections in a remote environment while communicating with empathy and professionalism, we’d love to hear from you. We have an exciting opportunity for you to join our team as a Peer Support Officer.

​At Epilepsy Action we recognise the power of collaboration and teamwork, so our team members with hybrid contracts can expect to work a minimum of 40% at our office in Leeds. On average this is 2 days a week, normally on Mondays and Thursdays, for full-time employees. The expectation to collaborate face-to-face is driven in part by your role and the activities you need to do which may vary from time to time, so you will need to work in a flexible way to help us create a world without limits for people with epilepsy

Your Role

As a Peer Support Officer, you will play a key role within our Services team, helping to deliver compassionate, high-quality peer support for people living with epilepsy across the UK.

​In this varied and rewarding role, you will:​

• Empower volunteers – providing remote support and supervision to a dedicated team of volunteers and Independent Group Leaders, ensuring they feel confident, valued, and equipped in their roles.
• Facilitate support sessions – Support the delivery of virtual groups and online events. Creating safe, welcoming, and nurturing environments where people can share experiences and engage in meaningful discussions.
• Support growth and development – contribute to the development of our peer support services and help expand the reach and impact of our services.
• Deliver meaningful support – work directly with service users to ensure everyone accessing our services feels heard, connected, and supported throughout their journey with epilepsy.

​This is an exciting opportunity for someone who is passionate about community support, volunteer engagement, and making a positive difference in people’s lives.

​

What You Bring

This is an exciting opportunity for an enthusiastic individual to be involved at the heart of service delivery. We are looking for someone who is:

• A proactive problem solver with strong organisational and decision-making skills
• Passionate about supporting and working collaboratively with volunteers
• An excellent communicator with strong interpersonal skills
• A flexible and supportive team player, willing to work regular evenings as part of the role
• Able to demonstrate genuine care for others and a strong commitment to delivering high-quality support services

​​We are looking for someone who has:

• Experience of working with and supporting volunteers , ideally in a remote setting
• The ability to facilitate online peer support groups and events confidently and effectively
• Excellent interpersonal skills, with the ability to engage and work positively with people from a wide range of backgrounds
• The ability to adapt, prioritise, and thrive in a busy working environment
• A professional and reliable approach to work, demonstrating honesty, conscientiousness, and self-motivation
• A hardworking, caring, and driven attitude, with a genuine commitment to supporting others

Interested?

If you are interested in what you have read so far, you can submit your application via our online portal. Click apply and you will be redirected there.

​​

Being an Inclusive Organisation

We want everyone in our community regardless of their backgrounds, identities, abilities, or circumstances, to feel valued and respected to participate fully. We know that inclusivity isn’t about numbers; it’s about embracing diversity and ensuring that everyone's voice is heard, needs are met, and contributions are acknowledged.

We recognise that each person’s experiences shape how they think and having diverse representation across the organisation is fundamental to achieving our ambitions.

Despite this, we are not as diverse as we would like and we actively encourage applications from people from all backgrounds and cultures, particularly those from ethnic minority backgrounds who are currently under-represented.

We are also proud to be a Disability Confident Leader. This means we encourage applications from disabled people, and we are committed to interviewing disabled applicants who demonstrate through their application that they meet the essential criteria in the person specification. We want to support you to perform your best so if you require any reasonable adjustments, please let us know.

Closing Date: Monday 22nd June 2026 @ 9am

Informal Chat: Week commencing 29th June 2026

Interviews: 6th & 7th July 2026

Recruitment process: We believe that having an informal chat before the formal interview process allows us and you to have an open and honest conversation about the role, our organisation culture and what attracted you to apply. This is why as part of this process we will be inviting people to a 30 minute online chat with a member of our team before inviting shortlisted candidates to formal interview.

The recruitment process will include a panel interview and a presentation task.

BMT is a small, agile charity growing its team, establishing a permanent office, and widening its national impact. This is a critical moment to join and help shape its future. We are seeking a proactive, collaborative senior leader who is equally comfortable with high-level direction and hands-on delivery - someone who gets things done, brings people with them, and acts consistently in the best interests of the organisation and the communities it serves. The COO will ensure BMT's finances, HR, operations, and administration run smoothly, whilst implementing robust systems and preparing the organisation for its next stage of growth.

About the British Muslim Trust

The British Muslim Trust is a UK-registered charity that provides confidential support and safe reporting for victims of anti‑Muslim hate across the UK, research and advocacy. BMT is dedicated to empowering communities through transformational support and to robustly monitor and record anti-Muslim hostility, hate crime and incidents. At the heart of the British Muslim Trust are grassroots communities around the country - the charity aims to connect with the most vulnerable - especially young people and women – who are most affected by anti-Muslim hostility.

Support Coordinator

We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join our Stroke Recovery Service based in Bedford.

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke.

Position: S11373 Stroke Association Support Coordinator

Location: Home base, Bedfordshire, however frequent travel will be required as part of this role (to include community visits, team meetings, and other work-related meetings).

Hours: Part-time, 28 hours per week

Salary: £22,600 per annum (FTE circa £28,300 per annum)

Contract: Services are contracted and there is currently funding for this contract until 31 March 2027

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 21 June 2026

Interview Date: 1 July 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Service Delivery Coach in the East of England, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.

Key responsibilities will include:

· Supporting newly diagnosed stroke survivors and their carers from hospital discharge into the community.

· Supporting a diverse caseload including anyone experiencing communication or cognitive difficulties

· Providing support via a combination of face-to-face visits, telephone calls, emails or letters, and digital methods (such as video calls).

· Using a person-centred and person first approach to provide specific, tailored information, advice, and support to stroke survivors and stroke carers.

· Empowering stroke survivors to make informed lifestyle changes which will help them to live life well after stroke.

· Working with other health and social care professionals across the stroke pathway to ensure high quality support.

About You

You will have experience in:

· Working with people within a caring profession or other caring capacity.

· Maintaining accurate records using IT skills and database systems.

· Effective caseload management and using a flexible working approach.

· Using excellent interpersonal skills to work with a diverse range of people.

This role requires extensive travel across the local service area to visit people at home and in community settings and also travel further afield for team and Locality meetings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

You will be able to view the role profile when you apply.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People

Position Team Lead (Justice Services)

Location North West England (community and custodial)

Salary £29,077 – £31,500 + excellent benefits

Hours 35 hours per week (flexible working)

Status Fixed term until 28th February 2027

Closing date 11 June 2026

The Wise Group, in partnership with the Ministry of Justice and third-sector organisations, delivers the Finance, Benefit and Debt service across the North West of England.

This role is about more than advice. It’s about helping people stabilise their finances, reduce crisis, and create the conditions for long-term change.

Working across prison and community settings, you will lead a team delivering one-to-one mentoring to men facing financial hardship, benefit challenges and debt. You’ll work closely with probation, prison teams and local partners to ensure people can access the right support at the right time.

Using our Relational Mentoring approach, your team will build trusted relationships that go beyond transactional support - helping individuals make meaningful, sustained progress.

As Team Lead, you will play a key role in how this support is delivered - shaping team performance, strengthening partnerships and ensuring we deliver high-quality, person-centred services that make a real difference.

What you’ll lead

People and performance
Recruit, onboard and support mentoring staff delivering frontline interventions. Provide regular supervision, support wellbeing and performance, manage caseload allocation and create a culture focused on accountability, rehabilitation and outcomes.

Service delivery
Ensure consistent, high-quality delivery across custodial and community settings. Support your team to address finance, benefits and debt barriers that impact stability and resettlement.

Partnerships and stakeholder engagement
Build strong working relationships with prisons, probation, Ministry of Justice partners and third-sector organisations. Strengthen referral pathways and support collaborative delivery.

Safeguarding, risk and compliance
Ensure safe working practices are embedded, including risk assessment and safeguarding. Manage and escalate concerns appropriately and ensure compliance with all requirements.

Data, quality and performance
Oversee CRM systems, case recording and performance reporting. Use data and insight to track progress, meet contractual requirements and drive service improvement.

Continuous improvement and change
Identify opportunities to improve delivery, gather feedback and support the ongoing development of justice services across the North West.

What you’ll bring

• Experience leading or coordinating frontline teams within criminal justice, social justice, employability or related services

• Strong people management and coaching skills, with the ability to build trust and accountability

• Understanding of the challenges faced by people entering or leaving custody, particularly around finance, benefits and debt

• Ability to manage competing priorities in a fast-paced, partnership environment

• Strong organisational and digital skills, including experience with CRM systems and performance reporting

• Confidence building relationships with statutory and third-sector partners

• A practical, solutions-focused approach and the ability to implement change

Essential requirements

• Full driving licence and access to a car for daily use

• Willingness to travel across the North West, including custodial and community locations

• Successful completion of enhanced Level 1 prison vetting

• Home broadband to support flexible working

Experience of working in a custodial setting is advantageous.

View the Role Profile on our website for full details about this opportunity.