Do you work well in a team and believe in the social model of disability? Can you build and sustain relationships with customers based on mutuality and peer support? Do you enjoy managing a varied caseload of people and working in a person centred and empowering way? Then this could be the role you’re looking for.
We are looking to employ a passionate, motivated individual with excellent communication and people skills to join our Touchpoint Team as one of two Touchpoint Peer Workers. Launched in October 2018, Touchpoint supports people experiencing any form of disability in Barnet to access the services and resources they need so they can live the life they want to live.
As a Deaf and Disabled People’s Organisation, we aim to work with people as equal partners to support positive change. You will have your own lived experience of disability, a long term condition or mental health issues, and be able to use the knowledge this brings you to empower other people overcome the barriers they’re facing.
You may have experience in a related role, perhaps in the advice or advocacy sector, but you may come from a different sector, bringing a host of transferable skills.
The role is 35 hours a week. Currently it involves a mixture of home working (due to COVID) and office working from our modern, open plan office in Barnet and Southgate College, Colindale. The successful candidate will enjoy working in a Deaf and Disabled People’s Organisation with an enthusiastic and friendly team of colleagues.
To apply, send your CV plus a detailed covering letter explaining how you would use your own lived experience of disability or a long term condition or mental health issue to provide meaningful peer support.
6 month contract, with the possibility of renewal subject to funding. The successful candidate will need to undergo a DBS check.
Inclusion Barnet is a registered Charitable Incorporated Organisation (CIO) number 1158632.
Inclusion Barnet is a thriving peer-led charity based in North West London. We believe in the power of experience and this is demonstrated by a... Read more
The client requests no contact from agencies or media sales.
-172x129.gif){kind=logo}
We require a dynamic, enthusiastic and well organised individual to work alongside our Registered Manager to lead the coordination and management of our extra care services for older adults. You will have the vision and flair to lead the staff team to provide the highest standards of customer care and person-centred service delivery to promote independence, choice and wellbeing. The role will involve direct care, staff deployment and supervision and joint working with families and other agencies. Relevant experience and qualifications required, as are excellent communication skills and a good general standard of education.
This is an exciting opportunity to work in partnership with other agencies to provide a holistic and joined up approach for meeting the needs of older adults. Working within our Leeds Extra Care services you will be able to develop positive professional relationships with individuals and offer support to people both in their own flats and in the well-resourced communal facilities.
In return we offer a wide range of benefits including:
-QCF Diploma in Health and Social Care Level 3 and 5
-Free life assurance
-Pension with company contribution
-Highly serviced employee advice line
-A range of employee discounts
This is a full time role, 37.5 hours per week. Creative Support is an equal opportunities employer and is committed to delivering local high quality care through a well-established and supported local work force.
Creative Support is a national, high quality provider of person centred social care services for people with learning disabilities, mental heal... Read more
The client requests no contact from agencies or media sales.
Our pioneering Advice and information services have gained national recognition. Our TechMate project receiving our recent award, Team of Year, Citizens Advice National Conference 2020.
We are looking for a dynamic, confident Team Leader to join our Team who support our assessors, who deliver information and advice across multiple channels.
Ideal candidate will have advice experience ranging from: Welfare Rights, Debt, Housing and Employment. An adept organiser, who can identify ways to meet targets, manage referrals and keep information systems up to date. An excellent communicator who can support and develop volunteer delivery of frontline services.
Currently due to the Covid-19 Pandemic, work will be home-based until a time when our offices re-open.
For an Application pack visit our website via the Apply button.
Closing Date: Monday 30th November 2020 by 10am
Interview Date: Thursday 3rd December 2020 (fixed date)
We require a dynamic, enthusiastic and well organised individual to work alongside our Registered Manager to lead the coordination and management of our extra care services for older adults. You will have the vision and flair to lead the staff team to provide the highest standards of customer care and person-centred service delivery to promote independence, choice and wellbeing. The role will involve direct care, staff deployment and supervision and joint working with families and other agencies. Relevant experience and qualifications required, as are excellent communication skills and a good general standard of education.
This is an exciting opportunity to work in partnership with other agencies to provide a holistic and joined up approach for meeting the needs of older adults. Working within our Stockport Extra Care services you will be able to develop positive professional relationships with individuals and offer support to people both in their own flats and in the well-resourced communal facilities.
In return we offer a wide range of benefits including:
- QCF Diploma in Health and Social Care Level 3 and 5
- Free life assurance
- Pension with company contribution
- Highly serviced employee advice line
- A range of employee discounts
This is a full time role, 37.5 hours per week. Creative Support is an equal opportunities employer and is committed to delivering local high quality care through a well established and supported local work force.
Creative Support is a national, high quality provider of person centred social care services for people with learning disabilities, mental heal... Read more
The client requests no contact from agencies or media sales.
Deputy Team Leader (Court Services) Witness Service - Reading Crown and Magistrates courts
Department: Witness Service - National
Interview date: 14.12.2020
The Citizens Advice Witness Service provides a vital service offering free and independent support for witnesses in every criminal court across England and Wales.
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.
Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.
Do you have experience of working as or alongside volunteers?
Are you looking to develop your management skills or for a new challenge?
We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.
The Role
As the Deputy Team Leader (Court Services), working alongside your Team Leader, you will be responsible for the delivery of the Witness Service within your court/s.
You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.
You will be responsible for general service administrative tasks within the courts, as well as inputting service data.
Who we are looking for
We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.
We welcome applications from diverse candidates who can demonstrate transferable skills.
This post is subject to enhanced vetting and barring check.
You will love working with us because:
- We value diversity and equity
- You will be a part of a fantastic team who works collaboratively and inclusively, using cutting edge IT solutions to help us work better together
- You will be making a positive difference in people’s lives
- Your health and wellbeing is important to us, we have a comprehensive Employee Assistance Programme, including access to counselling sessions, both online and on the phone support.
- Your future financial health is helped by a generous pension scheme
- You can further your career with training and development tailored to you
- You will have access to an online employee support networks and forums
- Generous annual leave allowance starting at 26 days plus bank holidays with an additional 4 days off at the end of the year
- Opportunity to buy additional annual leave
- Generous maternity pay and shared parental leave
- 3 days paid volunteering each year
- Discount scheme
- Cycle to work scheme
- Inhouse mentoring scheme
Deputy Team Leader (Court Services) Witness Service - Based at Redditch Magistrates Court (covering Redditch and Kidderminster Magistrates Court)
Witness Service Central - West Mercia
Location: Witness Service Central - West Mercia
Department: Witness Service - National
Hours per week: 21.75
Interview date: 11.11.2020
About us:
The Citizens Advice Witness Service provides a vital service offering free and independent support for witnesses in every criminal court across England and Wales.
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.
Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.
Do you have experience of working as or alongside volunteers?
Are you looking to develop your management skills or for a new challenge?
We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.
The Role
As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within your court/s.
You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.
You will be responsible for general service administrative tasks within the courts, as well as inputting service data.
Who we are looking for
We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.
We welcome applications from diverse candidates who can demonstrate transferable skills.
This post is subject to enhanced vetting and barring check.
- You will love working with us because:
- We value diversity and equity
- You will be a part of a fantastic team who works collaboratively and inclusively, using cutting edge IT solutions to help us work better together
- You will be making a positive difference in people’s lives
- Your health and wellbeing is important to us, we have a comprehensive Employee Assistance Programme, including access to counselling sessions, both online and on the phone support.
- Your future financial health is helped by a generous pension scheme
- You can further your career with training and development tailored to you
- You will have access to an online employee support networks and forums
- Generous annual leave allowance starting at 26 days plus bank holidays with an additional 4 days off at the end of the year
- Opportunity to buy additional annual leave
- Generous maternity pay and shared parental leave
- 3 days paid volunteering each year
- Discount scheme
- Cycle to work scheme
- Inhouse mentoring scheme
Victim Support is looking for a Team Leader known internally as Medical Services Team Leader, based in our National Contact Centre in St Mellons, Cardiff.
Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
The main purpose of the role is to provide confidential information and support for victims who contact the call centre. You will also provide high quality, accessible and relevant support for victims and enable users of the service to access further support and information, according to their need and preference. You will also be required to carry out the following duties;
- Carry out effective line management and manage performance of the team.
- Provide Safeguarding advice and guidance to call handlers during shifts.
- provide confidential information and support for callers on our Medical Council emotional support service
- be main point of contact for Medical Council emotional support service for National Contact Centre staff
To be successful in this role you will be able to communicate effectively, verbally and in written form, including telephone skills. You will be able to deal sensitively with challenging and emotionally charged situations, demonstrating empathy and controlling your own emotions. You will also be able to demonstrate a strong customer services focus.
As the services are provided between 8am -6pm,Monday to Friday the successful candidate will be required to work flexible across those times and they will also require an enhanced Disclosure and Barring Service (DBS) check.
Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.
Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form. If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.
If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.
Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants from BAME communities.
VS is the independent charity for people affected by crime and traumatic events in England and Wales. Our specialist teams provide individual, ... Read more
£27 - £31.5k + excellent benefits (please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual)
Fixed Term Contract ending December 2021, full-time (35 hours pw)
Camberwell, London
Ref: TLY-201
Are you a highly organised, collaborative and inspiring individual with extensive experience in managing and supervising staff, including performance management? Do you have a proven background of working on target-driven projects with the ability to organise others to reach targets?
If so, Giles Trust is looking for a Team Leader to join our project team, where you will lead your own small team of caseworkers and Peer Advisors to provide a tailored one-to-one service of engagement, advocacy and support.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this exciting opportunity
The aim of this key project is to support young people to achieve engagement in sustainable education, training, employment and a positive lifestyle, as well as improvement in their mental health, wellbeing and relationships.
Our successful candidate will provide effective line management to the project staff, including volunteer Peer Advisors, and lead on promoting the project internally and externally, supporting the project team on achieving targets for engagement and progression onto training, employment and other outcomes. Leading the team in working closely with external evaluators to assess the project’s achievement and improve our ability to measure the impact of the service is also a key part of the role.
You will also maintain accurate and timely client records and evidence of all achieved outcomes and lead the team on ensuring that relevant evidence and data is collected and processes are understood and followed. Establishing excellent partnership working and relationships with key organisations, employers and partners and developing contacts and liaising with external agencies are also key aspects of the role.
What we are looking for:
- Experience of working on target-driven projects, and a proven ability to organise others to reach targets
- Proven record of developing staff and Peer Advisors appropriately to their skills and capacities
- Strong experience in successfully engaging and supporting young people who face multiple barriers
into sustainable employment - Level 3 Advice and Guidance qualification or equivalent
- An excellent communicator, verbal and written, plus strong relationship-building and interpersonal skills
- A professional, flexible and collaborative approach to your work
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, childcare vouchers, season ticket loan and much more.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy
For further information, or to apply, please visit our website via the ‘Apply’ button.
Closing date: 11pm, Sunday 6 December 2020. Interview date: w/c 14th December, 2020
As a leading voluntary sector mental health organisation in Islington we offer high-quality services to local residents seeking mental health advice and support.
We want everyone to have better mental health and wellbeing, to realise their ambitions, connect to their strength and make the most of their lives, their relationships and their communities.
Islington Mind is an award-winning organisation. This year our client-led LGBTQ+ service has been shortlisted for Charity or Non-Profit Organisation of the Year at the British Diversity Awards.
The Mental Health Recovery Pathway (MHRP) is a mental health provision based across three sites in Islington responding to the mental health needs of Islington residents. The programme offers two pathways – The Integrated Community Support (ICS), providing day service opportunities for people with Low and Medium Preventative Care Needs and The Structured Integrated Support (SIS) for people with Higher and more complex needs.
In this role you will develop, organise, facilitate and oversee the Mental Health Recovery Pathway ICS’ Communal Open Access drop-in spaces, a programme of in person and digital activities and communal lunch provisions across three sites.
Along with the core requirements of the role, you will need to bring a personal commitment to the rights and needs of mental health service users as well as a thorough understanding and knowledge of relevant mental health and carers legislation and a broad range of approaches to advocacy.
Application is by way of a CV and a Supporting Statement.
NFP offers a range of charity recruitment and HR services including executive search, assessment, leadership development, salary revi... Read more
We are looking for a new Admin & Advice Worker to join our committed and enthusiastic team. This is a 6 month position, and will suit an organised individual, who enjoys working as part of a team and wants to make a difference to the lives of asylum seekers and refugees in Nottingham.
Nottingham & Nottinghamshire Refugee Forum (NNRF) is a vibrant local charity, seeking to provide a safe and welcoming space for asylum seekers and refugees. We are looking for an experienced advice worker with excellent administrational and organisational skills, to provide support for both our specialist and general advice services.
In this busy role you will be providing advise to our service users, signposting and building relationships with staff and external agencies, as well as maintaining your own caseload of clients based in temporary supported accommodation. You will also provide administrational support to our general advice helpline, helping us to run a smooth and efficient referral system.
Details on how to apply can be found on our website - please see "Apply on website"
Deadline for applications - 23:59 Sunday 6 December 2020
-190x78.jpg)
About:
Nottingham & Nottinghamshire Refugee Forum (NNRF) is an independent voluntary organisation and reg... Read more
Richmond Carers Centre, a network partner of Carers Trust, is a registered charity providing information, support, advice and a voice for carers living and caring in London Borough of Richmond upon Thames.
Helping Carers to Live Well is our organisational aim. We are looking for someone with the skills and ability to lead the delivery of our service to young carers living and caring in the London Borough of Richmond upon Thames.
As the Young Carers Support Team Leader you will be leading and supervising the Young Carers Support Team at Richmond Carers Centre. You will plan, coordinate and manage the service to young carers and their families. You will actively engage in fundraising to provide additional resources and develop our service offer, and be competent with completing appropriate monitoring and evaluation reports to demonstrate our achievements to funders. You will oversee the provision of advice, information and emotional support with young carers. Much of your work will involve actively listening to carers and supporting the Young Carers Support Team with any queries or concerns arising from their contact with young carers. You will be expected to work with our volunteers and a small team of sessional staff to deliver a wide and varied programme of activities and other bespoke services to young carers.
With your proven experience of working with carers or other vulnerable groups on an individual and/or group basis, you will recognise the importance of being client focused and have a commitment to enhance the lives of young carers. You will be able to demonstrate a broad knowledge of young carers’ needs and the issues they face, a wide range of skills in relation to service delivery and development to support young carers, and have a sound understanding of social care provision in both statutory and voluntary sector environments. You will be aware of and have a working knowledge of legislation and services affecting young carers and their families. You will be able to represent young carers’ voices to influence wider policy and community agendas.
You will be self-motivated and positive in your approach to working with staff and young carers and have a willingness to embrace our organisational values. Being an effective leader, you will respond positively to new challenges and be influential in supporting members of your team to manage change, develop their skills and knowledge, problem solve and make decisions. Strong administrative, time management, IT and organisational skills are essential. Your ability and willingness to occasionally work outside normal working hours is required.
In return, we offer regular supervision, training and professional development for this rewarding position, along with generous annual leave, employer’s contribution to your pension scheme and above all, a supportive and friendly working environment.
Richmond Carers Centre welcomes and encourages applicants from all sections of the community regardless of their gender, race, disability, age, sexual orientation, or religious belief.
Please use the application form only. CVs will not be accepted
The client requests no contact from agencies or media sales.
RAMFEL Immigration Advice Services Manager
We are looking for a full time advisor but we are willing to employ on a part time basis for the right candidate
We will only consider applications with relevant legal experience. Qualifications needed are OISC level 2 or higher / IAAS or a Solicitor.
We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of immigration policy and practice.
Contract Duration: Permanent
Salary and Benefits: £32,000
Pension scheme – Employer contribution 6%
Holiday entitlement: 28 days annual leave, childcare vouchers and cycle to work scheme available
Location: RAMFEL’s offices in Ilford /Stratford, UPDATE: During the Covid-19 crisis/Lockdown period you will be required to work from home until it is safe for us to run services from our offices
Overview
The Refugee and Migrant Forum of Essex and London (RAMFEL), is a not for profit organisation led by the needs of the individuals and communities we work with. Our focus is on providing immigration advice, destitution services, integration support and campaigning to improve the lives of refugees, asylum seekers and vulnerable migrants across London and Essex.
This is a new role with responsibility for managing the delivery of projects focused on immigration advice to rough sleepers. The RAMFEL Immigration Advice Services Manager will work with the caseworkers and legal advisors to ensure that clients receive excellent support from RAMFEL. The Manager will focus particularly on supporting rough sleepers to regularise their immigration status
Specific Responsibilities
Performance and resource management
- Supports staff to ensure they can perform to a high standard through support and supervision, training and working closely with staff on complex cases
- To be responsible for the day to day management and delivery of RAMFEL’s Rough Sleeping services as agreed with the CEO and Legal Manager
- Works with the Operations Manager and CEO to set and monitor performance indicators for RAMFELs services, including ensuring data for funding reports is available
- Contributes to plans and budget monitoring for RAMFEL’s casework services
- Ensures all relevant organisational systems, such as our database and annual leave booking system are used appropriately within their team
- Works with the Operations Manager and CEO to prioritise task and resource allocation
People and culture
- Recruit, induct, manage and develop paid staff and volunteers, participating in regular management support and appraisals.
- Ensure staff and volunteers continue to operate to the highest standards and to all associated codes of conduct, relevant legislation and legal frameworks, including OISC compliance and AQS standards.
- Supplies relevant information on service delivery to the CEO to ensure there are robust working practices and specialist support in place to ensure the wellbeing of all staff and volunteers is maintained and enhanced.
- Works with the CEO and other legal managers to develop legal strategies and/or pre-litigation research to challenge laws that disadvantage rough sleepers.
- Builds relationships with the legal sector, especially pro-bono units to help support the work of RAMFEL, including partnering on public law challenges.
- Promotes a clear development pathway for staff and volunteers
- Contribute to the training of volunteers and where appropriate staff
Service User inclusion
- Ensures opportunities to volunteer or work within the service are accessible to a diverse community, reflecting the nature of our service users
- Ensures sufficient Service User feedback is gathered to underpin effective service delivery
Relationship management
- Builds collaborative and effective relationships across their team and works well with staff across the organisation.
- Works with the CEO to manage relevant external relationships with partners from across the sector locally. Particularly to ensure that referral pathways to RAMFEL are clear to external organisations and manageable for the organisation
Risk management
- Maintain and update risk assessments related to service delivery in collaboration with the Operations Manager. Ensure that policies and procedures from the operations manual are followed, alongside OISC regulation and Health and Safety regulations.
- Ensures rapid escalation and management of identified risks and ensures learning is embedded in operational models. In particular observing internal policy on safeguarding
Funding development
- Will assist the CEO in the development of funding bids, by providing useful insight and data.
- Will identify potential opportunities for funding and with the agreement of the CEO and in line with the organisational strategy prepare funding bids for submission
Systems
- Ensures teams accurately, swiftly and appropriately utilise our database and any other agreed IT systems in line with organisational procedures and approaches, using reporting from these systems to inform operational decision making.
The casework manager may need to assist at points directly with casework or may carry an ongoing caseload. Staff may not unreasonably refuse a request to undertake any task which is appropriate to their level for which they have the necessary skills and/or experience. Any resulting change to their objectives and priorities will be discussed and confirmed with their line manager
Flexibility
The post holder is expected to be responsive to Ramfel's policies, priorities and the changing needs of the organisation and will be expected to adapt the workload as required. He/she may be expected to attend relevant meetings and briefings both within and outside the office, some of which may be outside normal office hours.
Management
The casework Manager is accountable to the Ramfel Board through the Ramfel management structure. The Service Manager will usually be directed by the Chief Executive who will also act as a line manager.
Hours of work and leave
The position is FULL TIME (37.5 hours we may be able to accept part time working hours for the right candidate. It is inevitable that in the nature of Ramfel's work the Rough Sleeper Team Manager will occasionally exceed this. When more hours are worked, time may be taken off in lieu by arrangement with other members of the Team and with the appropriate member of management. Holiday entitlement is 28 days per annum plus bank holidays for full-time roles.
Person specification
Skills
- Manage appropriate service delivery processes, mechanisms and systems, and their monitoring and evaluation
- Build strong and effective alliances and relationships at an operational level
- Use and operate delivery performance measures and report on delivery outcomes
Knowledge
- OISC level 3 qualified
- Project management experience is desirable
- Knowledge of:
- Understanding of relevant context, issues affecting rough sleepers, asylum and immigration policy, working practice and legislation
- Working with vulnerable adults and children and the requisite regulatory frameworks
Experience
- Experience of working as an advisor to vulnerable people
- Management experience that includes:
- General management of a team supporting vulnerable people
- Experience of identifying service needs, and exploiting and developing service opportunities
- Understanding of casework and client needs, including experience of working with clients who have experienced trauma
- Liaison and networking with external partners
- Contribution to monitoring and evaluation of projects
Behaviours
FOCUSSING ON PEOPLE IN CRISIS
- Encourages others to think from those perspectives
ACCOUNTABLE FOR RESOURCES
- Takes steps to embed value for money and spending in line with project budgets, including the allocation of staff time
SEEKING INSIGHT
- Supports others to make the best use of the information available and drawing on different sources to develop new courses of action
APPLIES STRATEGIC THINKING
- Understands the strategic direction of the organisation, and is able to relay that clearly and simply to staff, clients and external actors to justify decisions and workings of the organisation
WORKING COLLABORATIVELY
- Invests time to find out what others think and develops relationships with a mind to future potential opportunities
COMMUNICATING
- Provides explanations, raises awareness of issues and consults with staff, clients and other actors
DEVELOPING YOURSELF AND OTHERS
- Develops own capability and knowledge by seeking and using developmental opportunities to improve performance
SOLUTION FOCUSSED
- Supports solutions or proposes alternative solutions with rational, logical and well thought out options
MANAGING PERSONAL IMPACT
- Actively seeks out feedback to test thinking and continually improve
Desirable
- Knowledge of a relevant language to our client group (in particular Russian, Romanian, Czech and Slovak)
RAMFEL is the Refugee and Migrant Forum of Essex and London, a not for profit organisation led by the needs of the individuals and communities ... Read more
An exciting short-term opportunity to advise people in crisis.
Volunteer Support Manager
£28,482 (£14,241 for six months)
Full time
Fixed term contract 6 months
Ilford, currently home-based
Volunteering Pathways Project
Our volunteer training and support processes need to be reviewed and redesigned to fit our new way of working. We have secured funding from the National Lottery Community Fund, allowing us to employ two specialists on a six-months contract to help with this task.
We are looking for an experienced volunteer support manager to review and redesign our volunteer recruitment, retention and support processes and practice. You’ll have solid experience organising volunteer recruitment and retention strategies and plans.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We help with everything from money issues to problems at work, housing to consumer rights.
Our advice services are delivered largely by volunteers and depend on effective recruitment, retention, support and training. Under lockdown, and to maintain a Covid-safe environment for our clients, staff and volunteers, we are all working remotely, providing advice via phone, email and webchat. To help us reach new clients and assist Redbridge residents to cope with enormous pressures arising from the pandemic, we have been successful in securing some short-term funding to support some time limited projects.
To apply, please download the job pack and complete the application form. No CVs will be accepted.
Closing Date for all positions: Wednesday, 25 November
Interview Dates: 27 and 30 November
Immediate start required.
OUR AIM
To provide the advice people need for the problems they face and to improve the policies and practices that affect peoples lives
OUR PRINCIPALS
The Citizens Advice Service provides free independent confidential and impartial advice to everyone on their rights and responsibilities.
Citizens Advice Bromsgrove and Redditch (CABR) is an independent registered charity covering the Bromsgrove and Redditch area.
We are a member of National Citizens Advice, the leading UK Advice Charity. The main areas we help our clients with are in debt, benefits, housing and employment and we offer information and advice to a large number of clients to a high, accredited standard of quality. We dealt with 5630 clients in 2019/20 and circa 20000 issues. The core areas are debt, benefits, employment and housing.
LOCATION
Based in Bromsgrove with some travel to key stakeholders within Bromsgrove and Redditch with some flexibility for home working
SALARY – circa £37000 per annum- 37 hours per week.
PERMANENT – FULL TIME
Reporting to the Trustee Board you have overall responsibility for the quality and delivery of advice provided by Bromsgrove and Redditch CA- ensuring we meet the standards required under the Performance and Quality Framework (PQF) and the objectives of the Strategic Business and Development Plan.
Your direct reports will be the CA Service Manager, Senior management team, Paid staff team and volunteers responsible for service delivery.
You will have specific responsibility for all external liaison and activity and will be a proven relationship builder who has exemplary interpersonal skills to strengthen our reputation.
Our network includes National CA, Bromsgrove District Council, Redditch Borough Council, other funders and stakeholders and the local community,
You will have a proven track record of maintaining and developing funding streams to enable continued support for our core service along with specialist service delivery to meet local needs.
You will ideally have managed or been a key influencer on a significant transformation project.
COVID19 has had a profound impact on the delivery of our advice service. Supported by a committed staff and volunteer team we have mobilised home working to continue helping local people in need by phone and email during this period.
Undoubtedly the landscape for local charities has dramatically changed and we are looking for a dynamic and innovative leader who can navigate us through the next steps in offering an excellent service to our clients.
If you have a passion to serve your local community and would wish to lead this great organisation in our next chapter in offering excellent service to our clients,then in the first instance please click on the 'Apply' button to submit your CV with a covering letter on how you meet our requirements.
Please note that relevant candidates will be asked to complete an Application form at a later stage to comply with our application process.
It is envisaged that interviews will be held online on either 1st December or 7th December 2020.
The client requests no contact from agencies or media sales.
Initial start will be Work from Home. Main Office based in Hinckley. Project offices are across Leicestershire and Leicester City (travel will be involved)
Line manager: Project Leader
Application deadline: Monday 27th November 2020
Interview date: week commencing 14th December: interviews will be carried out remotely using Google Meet
Citizens Advice LeicesterShire wants to recruit a hard-working Help-to-Claim Adviser who will efficiently assist clients to make a claim for Universal Credit, and provide help and support until their first full payment of Universal Credit. This role requires someone to work as part of a team and provide an effective service for first time Universal Credit claimants in Leicester City and Leicestershire. The service, which includes advice, information and digital support, will be delivered initially by telephone and digital/web chat channels although there is an expectation that we will resume some face-to-face work in the future.
Job Description
We are seeking a talented adviser who can engage with clients to assess individual support needs and determine the level of service most appropriate for each client.
· You will support and assist clients to access appropriate websites and identify relevant forms and self-help information. You will also access relevant information required for making a claim and develop the skills and confidence needed to access digital services.
· You will assist with research and campaigning work by providing information about clients’ circumstances through the appropriate channel and contribute to both local and national campaigns where appropriate.
· You will maintain case records for the purpose of continuity, information retrieval, and to ensure that advice standards meet Citizens Advice QAA requirements, follow up emails or calls where appropriate and maintain a record of calls taken.
· You will always uphold the aims and principles of the Citizens Advice service and its equal opportunities policies.
For more details about this worthwhile and rewarding opportunity, please visit our website via the Apply button to read the full job information pack and download an application form.
Citizens Advice LeicesterShire is an equal opportunities employer.