Our advice team supports nearly 4,000 kinship carers each year with expert advice. We’re looking for an accomplished leader and manager to lead our growing advice and information team. As part of our new three-year strategy (2022–2025), we’re focusing on developing our high-quality, user-centred services to support more kinship carers when they need it most.

You’ll be an excellent manager, supporting your team to unlock their potential, develop new skills and pilot new channels of support and information (online chat, legal advice, and web content, among others). Our new Kinship Compass project is about developing clear and easy-to-access pathways to advice and information and peer support across local kinship communities. As our Advice and Information Manager, you’ll work closely with your team to support this project, taking the lead on developing the advice and information pathway.

We are growing and so is the need for our kinship carers. You’ll be a dynamic, thoughtful leader supporting a passionate and committed team.

You’ll work with our Online Service Innovation Manager to continuously improve the service, embrace digital solutions and create efficiencies and processes to drive performance and increase our ability to provide more support to kinship carers across England and Wales.

In this role, you'll work 28 hours (4 days) per week, and we offer flexibility so you can fit your home life around your job (which is really important to us).

About Kinship

Kinship is the leading charity in England and Wales for kinship carers – relatives and friends who raise children when their parents aren’t able to. We offer kinship carers expert advice as well as financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. We’re always there to help with the complicated and stressful decisions that so many kinship families have to make, as well as to celebrate the good times.

Working alongside kinship carers and the children they raise, with their voices and views at the fore, we build communities of support and give everything we have to fight for each family and their rights, as well as to raise awareness of kinship care and secure better support for all those playing this critical role.

In return, we offer 30 days’ annual leave plus bank holidays (pro rata if part-time) and a pension.

For further details about the role, please refer to the attached job specification.

To apply, please click the Apply button to send us your CV and cover letter, along with a completed Equal Opportunities form.

Closing date: 9am on Monday 6 June 2022.
Interview date: w/c 20 June 2022.

Job purpose:

• To ensure provisions and services are run locally by working collaboratively with the team to ensure debt advice service is available daily without fail or interruption – 20%
• To provide day-to-day guidance, set targets, implement guidelines and assist with any issues the team may have. To ensure that all members understand the team's objectives and work together to achieve them – 30%
• To audit the quality of advice and case notes to ensure they are compliant and the quality of advice is consistent and meets both external and internal requirements – 50%

For further information and to apply, please visit our website via the Apply button.

Closing date: Midday on 6 June 2022

We have an exciting opportunity for a Team Leader, Triage team - Children & Young people's Services, to join the Pan London Children and Young People's Service, being responsible for managing the Triage team, working 37.5 hours a week, on a fixed term contract until July 2023 (Maternity Leave cover).

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts - Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in our Earls Court office with flexibility of hybrid working. The role requires travelling to other VS offices across London.

As a Team Leader for the Triage team - Children & Young people's Service, you will be:

• Managing a team to deliver initial telephone-based support & an effective triage service to those affected by crime
• Responsible for line managing a team including recruitment, performance management & monitoring, support & guidance
• Accountable for the performance of the team including maintaining performance information, using outcomes to identify effective practice & ensuring compliance with national standards, codes of practice and all legislative requirements
• Assisting with the development and management of Key Performance Indicators, providing statistical information, accurate progress reports and taking appropriate action to address any issues
• Be the point of escalation for complex & sensitive cases, queries & complaints, whilst providing support, advice & guidance to the team
• Managing & monitoring workloads across the team, promoting effective communication channels to ensure best practice

You will need to have the following essential skills:

• Able to recruit, manage & develop an effective team
• Excellent IT skills
• Experience delivering a customer facing service in a setting
• Knowledge of voluntary & statutory agencies, issues facing the voluntary sector & an understanding of relevant professional roles
• Knowledge and understanding of the impact of crime on those who experience it, a working knowledge of the criminal justice system
• Knowledge and understanding of the importance of confidentiality and safe working practice
• Good communication skills, both verbally & written and ability to demonstrate empathy

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, Trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have an exciting opportunity for a full-time Team Leader to join the DASS team in Brighton & Hove, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Brighton & Hove, with options for home and community-based working. Applicants will need to be able to meet with clients and staff where required who are resident in Brighton & Hove.

As a Team Leader you will:

• Line manage operational team members, including recruitment, induction, performance management, supervision & monitoring
• Ensure consistent delivery of high-quality services to survivors of domestic abuse
• Be the lead for internal processes related to local Multi-Agency Risk Assessment Conference & attend meetings
• Oversee daily triage & case allocation, ensuring survivors receive appropriate & timely support
• Oversee data capture & coordination to ensure service delivery is outcome-based & evidenced & regular reporting completed
• Develop & maintain effective working relationships internally and externally with local partnerships, agencies and stakeholders
• Provide operational staff duties as required

You will need:

• A thorough understanding of domestic & sexual abuse, it's impact on survivors & the legal and practical remedies available
• Experience of managing a team including supervision, performance management & development.
• To be able to work collaboratively with voluntary & statutory agencies
• The ability to assess risk, complete safety planning & meet needs
• Experience of attending multi-agency conferences
• Good communciation skills, able to communicate sensitively & effectively with a wide range of people
• To plan methodically & logically to ensure operational effectiveness, prioritising work to deal with conflicting demands
• Excellent crisis management skills and the ability to deal with stressful and difficult situations in a calm and methodical manner
• A solution focused approach to remedying service development needs and creating opportunities for growth
• Ability to manage individual projects and take the lead role on areas of service delivery

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date

A Specialist, Domestic Violence Service Provider is seeking to recruit a Team Leader who will be responsible for the day-to-day running of the project. To lead, manage and motivate a dynamic team of Support Workers, volunteers and student placements.

The successful applicant will manage the performance and welfare of the team. Providing regular supervisions, managing team performance and providing feedback to employees, ensuring that work carried out is of a high standard,

To liaise closely and meet regularly with the Manager, providing written reports on the progress of the service

Working as directed by policies and procedures, in providing high quality advice, support and advocacy service to victims of domestic abuse.

Applicants will be expected to provide out of hours on-call, on a rota basis.

To work effectively as part of an inter-agency partnership team and support partners through the provision of specialist advice.

Applicants will have evidence of strong casework management skills, good written and verbal communication. Direct experience of providing support to women, and an understanding of current welfare rights/civil/criminal legislation relating to domestic violence is essential.

Full time, Monday - Friday, 37 hours per week.

The post is subject to an enhanced (D.B.S) check.

This post is open to women only due to the nature of the role. The occupational requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

A full UK Driving License is required with Business Insurance

Job Type: Full-time

Salary: £25,801.00 per year

COVID-19 considerations:
PPE is provided where required

Are you…

• Dedicated to working with vulnerable people?
• Looking for a varied and people focused role?
• Motivated by working as part of a team?
• Passionate about doing a job that makes a difference?

The Marylebone Project is one of the largest women’s hostels in the UK for women affected by homelessness. Those we support are often affected by substance misuse, unemployment, domestic violence and mental health issues. Whatever their story, we aim for the same ending, self-esteem, employment and independent living. We do this by providing shelter, education opportunities, spiritual space and events in a welcoming and secure environment.

The Role:

This is a fantastic opportunity within the Project, your role will be based within our newly refurbished Centre where you will manage a caseload of service users who may have complex needs and challenging behaviour. You will provide Advice, Guidance and information (IAG) to vulnerable adults and holistic support to address their needs within a psychologically informed environment.

Part of your role will also include Coordinating and facilitating our Drop-in Service for rough sleepers, providing them with a range of services including food provision; laundry; showers; clothing and nurses clinics.

You will have the opportunity to be part of a service which will really make a difference to women’s lives and have the privilege to see them grow in confidence and skills.

Must have: 1-year minimum paid experience of working with vulnerable people and those with complex needs in an Advice and Guidance or Support Worker role. (or equivalent)

Salary

£29,237 per annum

Hours

Average 40 hours per week across Monday to Sunday. Working on shift-based rota which includes early, late, night, and weekends.

Pension

Church Army is an auto enrolment employer. If you are eligible for pension contributions, you will be enrolled in to a qualifying scheme and minimum pension contributions will be made by the employer.

Annual Leave

28 days per annum, rising by 1 day per year to a maximum of 33 days, inclusive of 8 bank holidays. As the project works on a 24/7 basis, you will be required to work some bank holidays.

Contract

Open-Ended, Full-Time

DBS

An enhanced DBS check required and compliance with Church Army’s safeguarding policies. Safeguarding training will be required.

Occupational Requirement

*Positions are exempt under the Equality Act 2010, Schedule 9, Part 1.

Physical requirement: The Marylebone Project is based over two sites, 100m apart, and the job regularly involves walking throughout and between both sites. The Bradbury House site is a listed building, over six floors, with only five having lift access. The postholder must be able to access all areas of the Project, and may be required to do so quickly in the event of an emergency. There is also a requirement to travel across London for work related purposes. The ability to undertake these physical aspects of the role and to carry smaller items are required as essential.

Closing Date

Monday 30th May 2022 at 8am

Interviews

Friday 10th June 2022.

More info

For more information on the role, please see attached the Job Description and Application form.

Please note that we do not accepct CVs, an application form will need to be filled. 

Regional Advice & Support Adviser (Advice, Support & Enquiries Team)

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1 year fixed term contract to cover Maternity Leave

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Responsible for geographical regions of: Kent & Sussex plus other surrounding areas

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-Home-based

-1 Year fixed term contract

-Full time position Monday-Friday 34 hours per week - 4pm finish on Fridays

-£29,190 to £31,765 per annum (depending on experience) plus £5,000 per annum car allowance, generous pension, medical and dental insurance (on completion of probationary period)

-25 days holiday (plus 3 additional days to be taken between Christmas and New Year)

​

REPORTS TO

Advice & Support Team Leader (South)

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OVERVIEW

Our Advisers are home-based workers. They are compassionate and dedicated to responding to the needs of Freemasons and their dependents in their area, providing essential support. They are professional and accountable, working independently but collaborating with volunteers, colleagues, and local agencies to provide an exceptional service on behalf of the charity.

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Their main purpose is to visit and contact members of the Masonic community to determine their needs and to help them to access support from the MCF and other relevant agencies. Support is provided through a combination of home visits, telephone calls, or video calling.

​

The role also provides guidance, support and recommendations to office based staff processing applications for our extensive range of grants to support those in need. They form close and effective working relationships with local volunteers, providing support and guidance to extend our reach.

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The right candidate will enjoy and excel at managing their own diary and workload and would have significant experience of working in an educational, health or social care environment. Excellent communication skills, both written and verbal are essential for this role along with the ability to show empathy. For this post, previous experience in an advisory role is essential to enable the candidate to quickly contribute to the team’s work. The role is field based and involves a significant amount of travel and home working so to be successful in this role you need to be able to prioritise and be comfortable working independently with limited day to day supervision.

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The post holder will be responsible for Kent and Sussex plus other areas as required.

​

The candidate must have their own vehicle and access to reliable broadband. A car allowance and mileage will be paid on top of the salary. IT equipment and a company mobile phone will be provided. An enhanced DBS check is required for this position.

​

MAIN DUTIES

-  Responding to/visiting freemasons and their dependents to:

oprovide support and advice; and

odetermine relevant support from the MCF or other agencies to meet their needs

-Face-to-face visits, video conferencing and in-depth telephone calls are required to provide extensive and detailed support.

-Production of accurate and comprehensive reports detailing agreed plans and all relevant supporting documents

-Liaising with colleagues within the department to provide guidance and support in processing applications for our extensive range of grants to assist those in need

-Ambassadorial role for MCF, liaising with other stakeholders, delivering occasional presentations and workshops to raise awareness of the role of the Advice, Support and Enquiries Team and support available from the MCF

​

PERSON SPECIFICATION

Essential

·Significant experience of working in an educational, health or social care environment

·Experience of working in an advisory role ​

·Good understanding of UK benefits and relevant legislation

·Excellent communication skills

·Good interpersonal skills including ability to show empathy

·Report writing skills

·Resilience

·Ability to work independently and with limited day to day supervision

·Strong attention to detail especially in transposing facts and numerical data

·Good basic IT Skills and competent using everyday technology

·Full UK driving licence

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Desirable

·Vocational or professional qualification in education; health or social care

·Community based experience

·Good understanding of financial matters such as self-employed accounts; small business accounts; bankruptcy and debt management

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HOW TO APPLY

Please submit a CV and covering letter explaining why you are interested in the role and how you meet the person specification.

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Deadline for applications:  8th June 2022

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Fixed term contract until 31st March 2023

Camberwell, London SE5

Ref: SOT-222

Are you a strong team player and leader with an understanding of the issues facing vulnerable young people (i.e. involvement in gangs or knife crime) and a proven ability to supervise staff and manage multiple projects? If so, St Giles is looking for a Team Leader to join their SOS+ Team.

About St Giles

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this vital role

Managing a team of SOS+ staff who deliver preventative sessions and 1:1 mentoring to children/young people and training sessions to parents and professionals across the sector is what’s required here. Day-to-day, we’ll rely on you to support and supervise a team of SOS+ Staff and Volunteers in identified SOS+ projects. You’ll also work closely with the Assistant Team Manager on the development and delivery of SOS+ services. And, when it comes to overseeing the coordination and delivery of the London and South East based mentoring programmes, ensuring delivery data is recorded, evaluated and reported or helping to develop and trial new ways of working, again, we’ll count on you.

What we are looking for:

• Personal experience of the criminal justice system, lived experience of the issues facing this client group (i.e. involved in gangs or knife crime) and/or experience of working with ‘high risk’, vulnerable children, young people and/or families
• A relevant qualification to a good standard (or working towards one)
• Good supervisory experience including setting objectives, planning and supporting day-to-day workloads and coaching, developing and motivating staff and volunteer
• A proven ability to work with key stakeholders and partners to achieve agreed goals and represent your organisation’s services, strategy and aspirations on an internal and external basis.
• A flair for setting up and operating monitoring and reporting systems
• Self-motivation, emotional resilience, a flexible approach and the ability to effectively manage your own wellbeing

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, access to clinical supervisions, season ticket loan and much more.

Closing date: 11pm, Sunday 5th June 2022. Interviews: Friday 10th June 2022.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

For further information, or to apply, please visit our website via the ‘Apply’ button. 

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be DBS Checked.

Adult Services Team Leader*

This post is only open to female applicants as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

Part-time and Full-time hours available– 30 hours per week minimum

£28,226 - £31,894 per year full time equivalent

Permanent contract (with 6 months probation)

Based from Brighton Oasis office with some home working (maximum of 25% of working week)

Oasis is committed to inclusion and diversity and welcomes applications from people with relevant life as well as professional experience, and those with disabilities who are currently under-represented in the organisation. People from Black and Minority Ethnic communities are underrepresented in our organisation and we strongly welcome applications from this group.

Who we are:

For over 24 years Oasis Project (Oasis) has been delivering services for women with drug and alcohol problems and children affected by drug use in the family. We are an innovative organisation aiming to empower women affected by substance misuse.  We give help and hope to women and children affected by drug and alcohol problems. Our employees demonstrate understanding of the complex issues facing women substance misusers in order to help empower them to make choices that lead to change.

Adult Services Team Leader: What you will do:

This is a new role. The new Government Drug Strategy has identified Brighton as one of the key areas confirmed for priority investment in drug and alcohol treatment and with this increased funding and ongoing partnership working we have a need to grow the support for our adult services team. You will be supporting the Adult Services Manager in delivering an effective and safe service to our clients and will:-

• Demonstrate a clear understanding of safeguarding processes and procedures and support others to use these systems in their own practice
• Hold a caseload and support clients to overcome barriers to accessing support through effective problem solving, partnership work and sign-posting to relevant services
• Provide support to substance misuse workers in the adult services team, to include effective supervision, annual appraisal and support for their training and development
• Oversight of all services and programmes to ensure smooth running, including coordination of incoming referrals, ensuring timeliness and quality of reports to social workers
• Deliver training and development activities including providing support and reflective practice for colleagues in their own development of their areas of work

You will:

• Hold a Social Work Qualification or Nursing ( RMN,RGN)
• Have significant experience of working in a multi-disciplinary team and participating in multi-agency relationship building and working
• Have an understanding of current issues related to substance misuse and families experiencing problems
• Have substantial experience of managing a multi-disciplinary team including provision of supervision and team meetings
• Be able to demonstrate experience of safeguarding children and vulnerable adults legislation and processes
• Be able to effectively lead the team with ease, providing motivation and inspiration.

What we offer:

• 28 days holiday plus bank holidays (pro rata for part time workers)
• We are a Brighton and Hove living wage employer and hold the Investors in People Award
• Contributory pension scheme
• Paid well-being hour once a month
• Company and statutory sick pay scheme
• Family friendly policies
• Learning and development opportunities via a range of methods
• A focus on well-being and balancing flexible working hours alongside organisational priorities
• Relaxed dress code

The overall pay and reward package is under review with the potential launch of an enhanced benefits package later in the year.

For a full job description, person specification and application pack for any of these roles please visit our website or you can email to request an applicant’s pack. If you would like to chat to someone about this role please call our reception and ask for Laura Ward.

Closing date for applications is 9am on Wednesday 15 June 2022 . Interviews will take place week commencing 20 June.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

Application is by application form only, please do not send a CV as this will not be accepted as an application.  You can apply by submitting your completed application form to the relevant link that you can access via the website. If you do not hear from us by 20 June you will not have been successful on this occasion.  

£19,482- £25,602 p/a (full time equivalent £27,276 - £35,844 p/a) please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual

Part-time – 25 hours per week, Fixed Term contract for 1 year

Based in Camberwell, London SE5 but will be required to travel to other pantries across London.

Ref: PTL-222

Your natural customer service approach and experience in retail, hospitality or catering make you a great fit for this Team Leader role within St Giles. Our London network of Pantries provides a positive way of supporting those on low incomes, tackling poor diet and overcoming health inequalities through the provision of surplus food stock. We now need someone who is self-motivated, empathetic, highly organised and has the ability to lead, motivate, train and support volunteers.

We’re seeking an individual with a proven record of working independently with minimum supervision and with a diverse range of people in an inclusive and proactive way. Join our team and you’ll manage and oversee the running of the Camberwell Pantry and support our London network.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this vital role

The St Giles Pantry provides a positive way of supporting those on low incomes, tackling poor diet and overcoming health inequalities, through the provision of surplus food stock being sold at heavily subsided prices. To help us achieve this, our successful candidate will manage, support and develop a team of pantry coordinators, peer advisors and volunteers across all London pantries, as well as creating and maintaining professional relationships with local agencies to provide referral pathways into the project.

You will also work alongside caseworkers, peer advisors and other professional agencies to ensure support plans are in place and correctly recorded and that all pantries have a welcoming and dignified environment for customers, volunteers, and staff at all times. We will count on you to build and maintain relationships with local businesses and community who may wish to be actively involved within the Pantry, and to raise awareness of the Pantry amongst the local community.

What we are looking for

• Previous experience of working within a retail and / or customer-facing role
• Have an awareness of food preparation with the ability to advise others on how to cook on a budget
• Basic Food Hygiene Certificate and Mentoring Level 3 qualification (or be willing to work towards this)
• Full UK driving licence
• The ability to demonstrate knowledge and awareness of the issues faced by our client group
• Experience of using and developing monitoring systems to record all aspects of the project
• Excellent IT and communication skills, both verbal and written
• A flexible, professional, proactive and collaborative approach to your work

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, access to clinical supervisions, season ticket loan and much more.

Closing date: 11pm, Thursday 26th May 2022. Interviews: Monday 30th May 2022.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

For further information, or to apply, please visit our website via the ‘Apply’ button.

ADVICE CASEWORK LEAD (DEBT, BENEFITS HOUSING)

OASIS CENTRE, OASIS HUB WATERLOO

FULL TIME

1 YEAR FIXED TERM CONTRACT (with view to extend)

SALARY:  £30,594 per annum (including London Weighting)

We have an exciting opportunity for an Advice Casework Lead (debt, benefits and housing) to join our team as part of Oasis Hub Waterloo. Oasis Waterloo has run debt advice services and a food bank for the last decade. More recently we have developed further advice and support programmes, including benefits, immigration, and housing advice. We are now looking for a relational, supportive, experienced advice worker, to lead a small team and ensure we are delivering excellent advice, in a holistic community setting.

What’s in it for you?

• A chance to work with a great team of passionate, supportive and holistically minded advisors and community workers
• The opportunity to make a real difference, materially improving the lives of community members, as well as developing the service
• The chance to get involved in the wider life of Oasis Hub Waterloo, including community events and staff gatherings

You will receive the support of a fantastic team of professionals in the community.  As part of the package, Oasis offers:

• A pension scheme, currently offering 7% employer contribution
• A generous holiday allowance
• Flexible working where possible, with family friendly policies

In this role, you would be working with local community members, to improve their circumstances through the provision of high-quality advice, as well as supporting development and ensuring best practice across the service.  This role is based in our newly relaunched community space at the Oasis Centre and will include supporting with community drop-ins and walk-ins, as well as 1-2-1 appointments,

Key responsibilities. 

• Managing your own caseload of clients, collaborating closely with other team members and volunteers
• Line managing a small team delivering client casework
• Ensuring compliance and quality control across our casework provision, including obtaining quality standards, creating client feedback mechanisms, and ensuring policy compliance

The successful post holder must have:

• Experience providing face-to-face advice
• A willingness to work with people who have multiple and complex needs
• A recognised advice qualification or equivalent experience
• Line management experience
• Attention to detail and up-to-date knowledge of advice practice and policy

If you are interested in being part of this service, then please:

Email your CV including a Supporting Statement via the Oasis Charity Jobs Website . Your Supporting Statement should be no more than two A4 pages and must address the following question:

1. Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.

Completed applications should be returned by Sunday 12th June 2022.

Interviews will take place in Waterloo on Thursday 16th June 2022.

The successful candidate will need to be provide proof of the right to work in the UK.  We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

Location: Our office is in Tavistock Square London. As with many organisations during the pandemic, our colleagues have been mainly working from home. Moving forward, we're adopting a hybrid working model so successful applicants will be able to choose whether they’d prefer work at home and/or in our office in Tavistock Square, London but will be expected to attend some meetings in the office.

Salary: £40,000 - £43,000

Deadline for applications: 9am Monday May 30.

Download the job pack.

Are you passionate about improving experiences of care and support, and addressing health inequalities across the UK? Do you have the leadership skills to the scope, plan and implement projects?

Our newly created Project Lead - Survivors will help RCUK grow as an organisation while delivering essential improvements to the lived experience of cardiac arrest survivors and their families.

Background

Resuscitation Council UK (RCUK) is saving lives by developing guidelines, influencing policy, delivering courses and supporting cutting-edge research. Through education, training, and research, we’re working towards the day when everyone in the country has the skills they need to save a life. We are the UK experts in clinical guidelines, standards, and education for resuscitation practice for those working in healthcare and in the public space.

Our strategy is to ensure added value by combining clinical expertise and lived experiences across each link within the Chain of Survival to improve resuscitation outcomes within the UK. This postholder will need to focus particular attention on improving the care offered to survivors and their families following hospital discharge. There is a duty to ensure those who have survived a cardiac arrest return to a quality of life that enables individuals to maintain choice and independence where possible.

What we know

• Those who have had a cardiac arrest do not receive equitable levels of assessment and rehabilitation. The support they receive often depends upon the services provided in their region. We need to work towards ensuring equitable opportunity and access to rehabilitation services across all regions and nations. Many fall outside of the remit of their local services.

• RCUK recognises that there is a pressing need in this area and is therefore keen to put more focus on the services and support survivors and their families receive. We also understand the importance of engaging with key stakeholders across the UK nations and with Sudden Cardiac Arrest UK in this work.

• Key drivers to take forward the rehabilitation provision project include the NHS Long term plan, along with cardiac arrest strategies for England, Scotland, and Wales, as each includes the need to plan the rehabilitation provision for cardiac arrest survivors.

• RCUK Resuscitation Guidelines 2021 include the requirement for assessment prior to discharge and review within three months following discharge.

About the role

This role reflects RCUK’s continuing commitment to cardiac arrest survivors and their families. It forms an integral part of our Survivors work programme, which aims to improve survivor and family experiences of care and support, and address health inequalities across the UK.

This work will improve care for this group and their families and in turn strengthen the Chain of Survival. RCUK has the opportunity to consolidate its position as the accepted expert and leader within the development of clinical excellence for the improvement of outcomes from cardiac arrest and to work across the four devolved nations to embed practice, continuing to plan and implement a sustainable programme of change.

Diversity, inclusion and working with people with lived experience are important elements of our work. We recognise the need for us as an organisation to keep improving in these areas and this role is integral to that goal. Our membership of the Inequalities in Health Alliance and National Voices are important to us. We are committed to continual improvement and encourage colleagues to keep learning and developing, to identify gaps in our knowledge, and to access events and webinars that help us to increase our knowledge and experience, particularly in the areas of equality, diversity and inclusion.

Who we’re looking for 

This role will be ideally suited to either a registered healthcare professional with a background in rehabilitation, cardiac rehabilitation or another related specialty, or to an experienced healthcare manager with experience of developing healthcare services.

• You will have an expert knowledge of the services offered to those receiving cardiac and/or critical care, or the skills to develop that understanding quickly.
• You will already possess a strong network of contacts and be seen as a leading expert in your field.
• You can provide demonstrable expertise in the field of rehabilitation, particularly in the settings of post-hospital care and rehabilitation, in the establishment of rehabilitation programmes, formation of networks, and developing systems of evaluation for this group.
• You have, or will quickly develop, expert knowledge of the care and treatment required by those that have had a cardiac arrest, and their families, in order to influence future care pathways and systems of support for this group.
• You have excellent project planning, analytical, communication and influencing skills and are self-motivated to achieve your goals.

Main duties and responsibilities

This post is initially a fixed-term position for 2 years. It is envisaged that the work carried out will lead to the establishment of a permanent role within RCUK (but with an updated job description).

Reporting to the Clinical Lead - Survivors, the post will provide a key role within RCUK to take forward the commitment to improved outcomes from out-of-hospital cardiac arrest and care for survivors and their families. The role will also consider support for first responders and bystanders involved in, or witnessing, out-of-hospital cardiac arrest. There will be a UK-wide focus to the work, and this may require some travel.

The postholder will provide periodic updates on specific workstreams, to go forward to the Community and Ambulance Resuscitation Subcommittee (CARe) of RCUK, whose key outcomes are to improve survival and quality of life from out-of-hospital cardiac arrest.

The post will provide the opportunity to work with internal and external stakeholders, especially survivors and their families, ensuring delivery of key objectives and working with partners to ensure that the right expertise is sought and included when developing schemes of work. The postholder will continually review progress and assess the most effective future path for this element of the programme, in consultation with the Clinical Lead - Survivors and wider programme team.

They will have the opportunity to review the role and to participate in the development of the next phase of the work programme, including the potential to create a permanent role within RCUK to sustain the delivery of the Survivors programme through to ‘business as usual’.

Key responsibilities

Responsibilities will be refined as the work programme develops, but initially the postholder will:

• Take the lead in developing a Quality Standard for cardiac arrest survivors and their families, aimed at ensuring consistent, effective and sustainable care for this group across the UK.
• Work with the Clinical Lead – Survivors (CLS) to present and implement the Quality Standard project plan, supported by the CLS and Director of Clinical and Service Development (DCSD).
• Report progress to CLS.
• Take leadership for the scoping, planning and implementation of a range of other survivor and family related projects in consultation with the CLS, DCSD, the Survivors programme team, and a range of internal and external stakeholders.
• Contribute to/lead other work related to the Survivors work programme, including maintaining a contemporaneous evidence review, engagement and health inequalities projects, training and education, and support for health and care professionals and ‘bystanders’ involved in delivering CPR.
• As a member of the Survivors programme team, establish a diverse network of stakeholders to share goals, themes and ideas for service change/improvement.
• Coordinate the delivery and analysis of the ongoing review of current availability and content of support offered to survivors of cardiac arrest within the UK.
• Work with survivors and families, the Clinical Lead – Survivors, Survivors and Families Engagement Manager, internal and external stakeholders and the wider health and care system to ensure that the needs of cardiac arrest survivors and their families are reflected in health and care planning and are met through the commissioning and delivery of health and care services.
• Liaise closely with RCUK colleagues within the Survivors programme team and the wider organisation to achieve cross-directorate co-creation and ensure messaging to all stakeholders is well-planned and delivered.
• Look for and develop opportunities to ensure those who survive cardiac arrest, and their families, are given expert care and treatment throughout their care pathway.
• Input to the evaluation of the Survivors work programme, development of the Survivors Quality Standard and the role, assisting with role development and identifying key objectives and deliverables.
• There may be an occasional need for weekend/evening working and time off in lieu is granted in line with our time off in lieu policy.

Person specification 

• This role would suit either a current professionally registered healthcare professional with experience of developing rehabilitation services or an experienced healthcare manager with experience of service planning and development.
• You may have a Masters Level Qualification or equivalent clinical and management experience. (D)
• Formal project management training and/or qualifications. (D)
• Ideally you will have experience within rehabilitation services either as a practitioner or in service delivery at a local level, including both physical and psychosocial rehabilitation. (D)
• Knowledge and experience of project work and project management, including effective risk management. (E)
• Experience of working in or setting up networks and working with multiple partners (single sector or across sectors) on service development and service improvement initiatives. (E)
• Excellent communication and negotiation skills, including demonstrable ability to engage with patients and families, health and care professionals, commissioners, policy makers and other stakeholders at local, regional or national level. (E)
• Presentation skills to both internal and external partners using a variety of media. (D)
• Knowledge of the latest health and care policy agenda across all 4 devolved nations and the opportunities for improving cardiac arrest survivor and family care presented by it. (D)
• Implementation of policy change at local or regional level. (E)
• Active roles in clinical pathway development and implementation. (D)
• Experience of working with multidisciplinary teams. (E)
• Recognition of the value of research and the integration of current or new evidence into practice. (E)
• Ability to work independently, but also as a good team member. (E)
• Excellent IT skills, including use of Microsoft Office 365. Use of data collation/analysis and project management software an advantage. (E)
• Familiarity with Microsoft Teams and Zoom. (E)

Why join RCUK?

At Resuscitation Council UK, we offer competitive salaries, generous annual leave, and opportunities for professional development. All staff benefit from flexible working hours, and ensuring staff are able to balance their work and personal life is important to us.

We pride ourselves on our inclusive, friendly staff team, who use their compassion and expertise to support each other. Teamwork and partnership working is at the centre of our mission to save lives.

When you apply to a job with us, we aim to provide appropriate support every step of the way. Here are some of the ways we can support applicants and potential staff members:

• Working location:  Our office is in Tavistock Square London. As with many organisations during the pandemic, our colleagues have been mainly working from home. Moving forward, we're adopting a hybrid working model so successful applicants will be able to choose whether they’d prefer work at home and/or in our office in Tavistock Square, London but will be expected to attend some meetings in the office.
• Supporting travel requirements: Some travel to the office or other locations will be required as part of the role, but reasonable adjustments, such as enabling the postholder’s participation through digital technology, will be made for the successful applicant where this is required.
• Access to work: If you would like to make an Access to Work application for a grant to pay for support tailored to your individual needs, such as a support worker, adaptations to the equipment you use, special equipment, taxi fares to and from work if public transport is not accessible to you, we will support you in this process.
• Alternative application processes: We are asking for CVs and covering letters so you can tell us how your skills and experience can support and add value to Resuscitation Council UK. However, if an alternative method of applying – such as sending us a video or audio clip about yourself – works better for you, we welcome your application. We want our applicants to shine, so we’re flexible to your needs.
• Equity for all applicants: when we receive applications, those who shortlist candidates for each role will not have access to your name, age or date of birth. In addition, we ask you to submit a diversity monitoring form. We won’t use the information in the diversity monitoring forms during the recruitment process itself, but the information we receive will help us to understand whether our job advertisements are successfully attracting a diverse range of applicants.

Hours: 37.5 hours comprising of shifts with a rolling rota.

Typical shift pattern (may be subject to some variation dependent on the needs of specific services):

5 days a week over 7 days rota (including weekends) between 7am and 10pm

Benefits:

As part of your employment package with us, we offer:

• a competitive salary, comprehensive training and development programme, 
• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years 
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loans

About Evolve

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Job description

Overall aim

You will support the people we work with, our customers, to reach their potential and improve their quality of life through aspirational goal setting. You will engage with and empower them to:

• Identify their strengths as part of our asset-based approach and identify their needs, opportunities, rights and responsibilities

• Take part in activities and opportunities that generate aspiration and confidence

What to expect

Support Assistants will spend much of their time based at one service, however you will be expected to travel between sites for training and within the local community to support the people we work with.

We recognize that working with people who are disengaged and vulnerable can be very stressful. On top of one-to-one meetings with your line manager, we offer access to an employee assistance programmed and regular facilitated reflective practice sessions.

We provide training to enable you to do your work and build your capabilities. We will set out a personal development plan with you to ensure you are supported to succeed in your role.

Support work is challenging, exciting and at times frustrating. You will need to be prepared to cope with inevitable conflict and setbacks. Results are usually long term rather than immediate, so patience and perseverance are essential. Your resilience and creativity will be assets in this role.

The successful applicant will work closely with the Support Line Manager and team to deliver support for anyone affected by sarcoma. The post holder will be part of a growing Support Line team and be part of the continued expansion of the service as we grow in exciting new directions in 2022/23. This is an ideal role for someone who wants to expand their knowledge and experience in a role that can make a real impact for people affected by sarcoma and their families.

Information and support for those affected by sarcoma is at the heart of our charitable objectives. Thanks to the amazing generosity and support of the sarcoma community, Sarcoma UK’s profile and influence has grown significantly in the past four years. This has enabled us to grow our Information and Support Services.

Support

In February 2016 we launched our nurse-led Support Line. We have answered over 13,000 queries from patients, carers, family members, friends, and health professionals. We are independent and confidential, offering time and a listening ear, and help people to find the right answers for them. We help regional and national peer support groups to run effectively across the UK. These groups offer a lifeline to people affected by sarcoma. We offer annual grants to each group, attend group meetings to give presentations, provide speakers and give support and advice to group leaders.

Information

Sarcoma UK provides health information to those affected by sarcoma, their families and friends. Our range of patient guides cover diagnosis, treatment, rehabilitation and many other issues faced by those affected by sarcoma. Our information is very well received by patients and health professionals.

In March 2018 we launched the Sarcoma Clinical Trials Hub on our website. It is an accessible way for the sarcoma community to find out about sarcoma clinical trials in the UK.

Sarcoma UK aims to produce the highest quality information for the sarcoma community. We work in line with NHS England’s certification scheme, The Information Standard, to ensure the information we produce is clear and reflects the most up to date clinical guidance. We involve sarcoma experts and people with personal experience of sarcoma as reviewers of our information to ensure our information is accurate and relevant to our target audience.

Support Line Advisor

Hours: Full-time (37.5 hours per week)

Location: Home based. The post holder will be required to come to the office occasionally for meetings (Angel, London EC1V).

Benefits:

• Flexible working
• Up to 5% matched contribution to Sarcoma UK pension scheme
• Sarcoma UK life insurance scheme
• 25 days holiday entitlement per annum plus bank holidays, the working days between Christmas and New Year and your Birthday
• Interest-free season ticket and bicycle loan
• Monthly clinical supervision and one to one therapy sessions if required

Job purpose

The purpose of the role is to provide expert support and information to people affected by sarcoma through the effective delivery of Sarcoma UK’s confidential Support Line service.

For further information, please click on the Application Pack where you will find the detailed job description and person specification.