Cruse Bereavement Care is the largest bereavement charity in the UK. Our mission is to offer support, advice and information to children, young people and adults when someone dies and to enhance societies care of bereaved people.

This is an exciting time to be joining Cruse Bereavement Care’s National Helpline.  The charity is undergoing a significant transformation and the Helpline will play an essential role in the delivery of support to bereaved people across England, Wales and Northern Ireland.

We have two full time permanent roles.  The post holders will support a team of named volunteers providing emotional support and signposting options to bereaved people in their initial contact with Cruse Bereavement Care through the Helpline.  Working alongside the Helpline Team the role will underpin the development and growth of the Helpline.

The role is home or office based at our central office in Richmond, London.

Deputy Team Leader (Court Services) Witness Service

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

About us 
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under- represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary Candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

The Role

As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within your court/s. 

You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.

You willbe responsible for general service administrative tasks within the courts, as well as inputting service data.

Who we are looking for

Do you have experience of working as or alongside volunteers?

Are you looking to develop your management skills or for a new challenge?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.​​​​​​​

We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

This post is subject to enhanced vetting and barring check.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

Closing date: 10th October 2021

Interview date: 26th October 2021

Team Leader (Court Services) Witness Service

Located at Northampton Crown Court but covering Northampton and Wellingborough Magistrate Courts.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

About us 
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under- represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary Candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

The Role
As Team Leader (Court Services) you will be in a crucial role, responsible for the effective delivery of the Witness Service within your court/s.

You will manage, motivate and develop a team of volunteers who support witnesses in their journey through the criminal justice system.

You will also develop and maintain key local stakeholder relationships with a view to promoting partnership working, and enhancing service delivery standards and effectiveness.

Who we are looking for
We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

Are you an experienced manager of staff or volunteers looking for a new opportunity? We are looking for someone who is a great motivator and thrives on leading teams to deliver positive outcomes.  

We are looking for someone with excellent management and communication skills, who can adapt to and manage change. Experience of working to agreed targets is essential for this role along with working to tight deadlines.  

This post is subject to enhanced vetting and barring check.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

Closing date: 27/09/2021

Interview date: 7 October 2021

Victim Support is looking for a Team Leader based in our National Contact Centre in St Mellons, Cardiff.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

The main purpose of the role is to

• Carry out effective line management and manage performance of the team. The Team is a made up of specialist support caseworkers who provide confidential information and support for victims and witnesses who contact the centre in relation to our Fraud support work with banks and financial institutions, victims of Sexual Misconduct and Bullying and Harassment and our Health Care Regulators.
• Provide Safeguarding advice and guidance to call handlers during shifts.
• You will also provide high quality, accessible and relevant support for victims and enable users of the service to access further support and information, according to their need and preference.

To be successful in this role you will be able have experience of managing and supporting a team and individuals, including performance management one to one's and staff development. You will be able to communicate effectively, verbally and in written form, including telephone skills. You will also be able to deal sensitively with challenging and emotionally charged situations, demonstrating empathy and controlling your own emotions. You will also be able to demonstrate a strong customer services focus.

The Services you will be responsible for will be Monday - Friday 8am -6pm so will need to be available to work a two week rolling shift pattern and they will also require an enhanced Disclosure and Barring Service (DBS) check.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form. If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Closing date: Tuesday 5th October 2021 at 11.30 pm

Do you have an appreciation of the multiple issues of supporting people with complex needs, experience of multi-agency working at a supervisory or management level and sound knowledge of homelessness, housing and welfare benefits issues? Then join Shelter as a Team Leader and you could soon be playing a vital role within an exciting new Peer Mentor service.

About Shelter 

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Shelter is delivering a Peer Mentor Service in partnership with the Criminal Justice Liaison and Diversion Services (CJL&DS) that’s funded by NHS England. CJL&DS assess individuals with complex needs who have contact with the Criminal Justice System and provide early intervention to address health and social inequalities to reduce re-offending behaviours. The Peer Mentor service’s aim is to help clients with multiple and complex needs to enhance the support available through the Liaison and Diversion (L&D) Pathway.

About the role

Based within L&D offices in Coventry, you’ll be responsible for the delivery and line management of the L&D Peer Mentor Service across the Warwickshire area. As well as managing and supporting peer mentors to deliver a personalised holistic package of support while integrating joint working protocols within L&D services, we’ll also rely on you to allocate referrals. And, when it comes to working with the Service Manager and Commissioners to identify gaps in provision and examples of positive and negative practice in service delivery, again, we’ll count on you. In short, you’ll ensure the service operates smoothly, help develop a person centred and co-produced service and contribute towards effective and demonstrable systems change.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

To succeed, you’ll need experience of supporting and managing staff, including providing day-to-day and formal supervision. You’ll also need a proven ability to promote take-up of services amongst multi-disciplinary teams, both internally and externally. An appreciation of the difficulties faced by clients accessing local services is important too, with an understanding of employing individuals with lived experience of complex needs useful. Forward thinking and flexible, you’re someone who welcomes the introduction of new ideas, methods and processes.  You’re also proficient using a range of IT tools to carry out your work, including case management systems, Microsoft applications, internet, email.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Have you experience and a passion for working to support women? Do you possess the creativity and energy to develop our expanding service? An opportunity has arisen for a Team Leader to join our small, well-established charity, that supports and empowers women who experience multiple disadvantages and want to make positive changes to their lives.

We are seeking a Team Leader to join our Beyond Support team based in Southampton.  The role will involve the day-to-day management of a small team of telephone support workers who provide a telephone appointment service to women in the sex industry across the UK; supporting them to make goals and support the changes that they wish to make.  We wish to develop and expand this national service, reaching more women and professionals. Our intentions to expand the service to women and professionals will require someone who use their relevant skills and expertise to take this project into the next phase of development.

Who you are:

You will have an excellent awareness of the complexities of sexual exploitation.  You will have significant experience of working with vulnerable women/adults.  This might be within the context of domestic/sexual abuse, substance misuse, mental health, counselling, or housing. Or it may be of direct experience of women in the sex industry.  You will have a proven track record of people management and an involvement with developing a service.  

You will have the energy and creativity to expand the existing database of professionals and services to increase the network of support services available to women.  You will have the ability to develop and implement a strategy for increasing the number of women we reach as our audience.  You will be able to think and work independently, yet also be a supportive colleague to the wider organisation.  You will ideally have experience of gender and trauma informed approaches.

You will thrive on supporting women to become empowered and to make positive change.  You will possess self-motivation, and professional resilience.  You hold a level of confidence in advocating on behalf of women and to other professionals and services, whilst ever mindful of ways to support and encourage the empowerment of women in the process.

Who we are:

We are an established charity with over twenty years’ experience of journeying alongside women who currently, or in the past have sold sex and who want support to exit prostitution or make changes in their lives. We see all women with the possibility of life beyond exploitation. Within this specialised area of work, we work with women to initially ensure their safety from violence or coercion, then to address the underlying issues that lead them to sell sex.  We adopt a women-centred model and a trauma-informed way of working with our women.

We take the well-being of our staff seriously, and actively encourage our team to take time to reflect and to continuously develop their skills and knowledge.  We offer regular clinical supervision, a development and training budget, as well as regular team training and reflection events. 

Wood Green's Community Engagement Department are looking for a dynamic, customer-focussed individual to join the Pet Services Support Team as a Pet Support Team Leader.

This office-based role is at the forefront of promoting responsible pet ownership for all species. The overall objective is to ensure that customers are triaged into a range of services that deliver high impact support for pets, pet owners and people who are seeking pet-related advice and to keep pets in loving homes or to support and guide owners through the relinquishment process, where appropriate.

The successful applicant will be motivated to actively support pet owners and will have excellent customer service and communication.

The Pet Services Support Team Leader will be responsible for ensuring that the Charity delivers excellent customer service at the first point of contact for all pet-related enquiries and supports the Section Manager with the operation and promotion of all services in order to achieve required standards and targets.

The post holder will be responsible for day-to-day operational duties alongside line management responsibility for the Pet Support Assistants.

The salary for this role is £19,903 - £22,115 dependant on experience.

Aim of the role:  To support and empower our customers to increase their life skills

Salary:                  £24,401.00 per annum

Location:               Crystal Palace- Young people service

Contract:              Permanent

Hours:                 37.5 per week.  Working on shift which is 5 days a week over a 7 day rota, including early mornings, evenings and weekends.

Benefits:   

As part of your employment package with us, we offer:

a competitive salary, comprehensive training and development programme, 

25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years  

option to buy or sell annual leave up to one week’s annual leave

a health cash plan providing cash back towards healthcare bills and other wellbeing benefits

occupational sick pay

contributory group pension scheme

free life assurance

cycle to work scheme and season ticket loans

About the Role

This service is an 80-bed service for single homeless people aged 18-30.

You will support the people we work with, our customers, to reach their potential and improve their quality of life through aspirational goal setting.  You will engage with and empower them to:

Identify their strengths as part of our asset-based approach and identify their needs, opportunities, rights and responsibilities

Plan what they want to achieve and take appropriate action

Take part in activities and opportunities that generate aspiration and confidence

You will act as the link between the people we work with and a range of local authority, community and voluntary sector providers.

About You

As well as having experience of working with vulnerable people, you must have a clear understanding of why people become homeless, and the needs and challenges they face.

You will be required to take on a caseload of customers, with responsibility for key working, co-ordinating support packages and proactively ensuring all required tasks and activities are completed.

You will be part of a dedicated and supportive team, and so will need to demonstrate a positive and inclusive approach. You must be able to communicate clearly, both verbally and in writing, and be competent in the use of Microsoft Office Word and Excel applications.

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

TEAM LEADER, CLUSTER TEAM, NOTTINGHAM, PERMANENT, 37 HPW, FRWK12 £25,219 – 27,689

The Cluster Team is a dispersed service visiting multiple occupant non-staffed accommodation every day across Nottingham city. 

The client group has complex needs and may have mental health and substance misuse issues and require support in gaining the skills to move on into independent accommodation. 

The team lone works and record all work electronically, liaising with support agencies and advocating for service users. 

As a Team Leader you will be required to show an understanding or have experience of managing people and working in this sector. You will be required to oversee the teams work, authorise support plans, monitoring, supervising and appraisals so a good experience of IT systems is essential. You will work with the management team on service delivery and development.

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

To protect the health & wellbeing of those receiving support from Framework, colleagues and the wider community, any job offer is conditional upon the prospective post-holder having been vaccinated against Covid-19, or agreeing to do so during the first six months in the post, except where such a requirement would be unreasonable in the circumstances.

98% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.

NO AGENCIES PLEASE

A Christian-based charity working with homeless families in the London Borough of Haringey seeks the following team member with experience of working in a multi-cultural setting and who could be considered a self-starter:

OUTREACH ADVICE WORKER

28 hour post (4 days per week)

NJC scale 24: £30,648 pro rata (includes OLW £1,976)

Purpose of the role: To provide wide-ranging general advice, support and advocacy to homeless families. 

Applicants must have significant experience of working with clients with complex needs.

The ideal person will have:

• Excellent working knowledge of housing law, welfare benefits, migrant rights
• Excellent communication and representation skills
• Experience of managing contracts and quality standards
• Experience of monitoring and service development 
• Ability to speak a community language is desirable

You must be highly motivated and committed to providing a first class service and be able to organise your own workload to deliver advice and support to the highest standards.

The closing date for this post is: 5pm Tuesday 12th October 2021. 

This post is subject to a DBS Check.

We are looking to recruit a highly motivated individual as a specialist Welfare Rights Team Leader to:

• Lead, coordinate and develop the Welfare Benefits Team, working with both paid and volunteer advisers; 
• Deliver high quality welfare benefits advice and specialist casework on behalf of clients;
• Provide welfare benefits specialist support to non-welfare benefit advisers

The role will involve working closely with senior management to help deliver the strategic aims of the service.  You will have good IT, numeracy and literacy skills.  You will be an experienced Welfare Benefits Adviser and be able to demonstrate team leadership, with good communication skills and a commitment to delivering a high quality service. 

Citizens Advice North Somerset (CANS) is an established and well regarded local independent charity who provide free, impartial and confidential advice.  We undertake research & campaign work to influence policy makers and to effect change.  We work in partnership with the Local Authority, The Legal Aid Agency, Macmillan Cancer Support, Money and Pension Service, Wessex Water and many more local and national partners to deliver our advice services to over 7,500 clients living and working in North Somerset. 

Please visit our website via the Apply button to download the application pack

Closing date: Monday 27th September 2021 at midday

Interview Date: 4th October 2021

Would you like to work for a leading mental health charity?

Do you want a rewarding career where you can really make a difference?

If yes, join us here at Rethink Mental Illness.

Due to expansion, we have exciting opportunities for 4 Team Leaders to join and lead our friendly Black Country Helpline team. Your role will be a fixed term position until 31st March 2022, working full time, 35 hours per week based in either Dudley or Wolverhampton.

Our Black Country Helpline is a freephone service for those in need of support, reassurance and understanding. This telephone-based service is open 24 hours, 365 days and no referral is required for anyone experiencing emotional distress, Carers, friends or family who require support about someone they know.

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

In everything we do, we seek to demonstrate our values: Passion, Commitment, Openness, Hope, Expertise, Equity and Understanding. If these values resonate with you, we would love to hear from you.

What will you be doing?

• Overseeing the GP referral service staff   
• Responsibility for the delivery of the Black Country Emotional Support Helpline, GP referral & Dudley Carers with direct support from the Service manager.
• Working closely with Clinical staff from the NHS.
• Responsibility for operational leadership of the Black Country Emotional Support Helpline, GP referral & Dudley Carers team.
• Ensuring staff offer sensitive support and signposting appropriate to the individual’s needs.
• Supporting staff with difficult calls.

Do you have what we are looking for?

• Experience of working with people with mental health problems or a similar service user group within health, social services or the voluntary sector
• Experience of partnership working, negotiation and liaison work with other agencies
• Experience of staff supervision and coaching
• Excellent written and verbal communication skills, tailored to a variety of audiences
• Experience of working with people with mental health problems or a similar service user group within health, social services or the voluntary sector

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development and a range e-learning courses. You will also receive:  

• Salary of £19,432.27 to £21,703.54 per annum
• Annual increments up to the top of the band  
• Contributory pension scheme
• Life assurance and employee assistance programme
• 25 days annual leave rising to 30 days plus bank holidays  
• Your "Rethink Day" - 1 day’s additional leave (pro rata) on your Birthday
• Eyecare vouchers
• Flexible working  

Don’t just change jobs, change lives!

Just a couple of final things,

 We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this. Please be mindful that we may need to close adverts early if we receive a high volume of applications, we therefore encourage you to apply as soon as possible. If a shortened closing date has a significant impact on your ability to apply, please let us know.

LEICESTER SHARP

Mental Health Support Worker

Job Description

JOB PURPOSE

Responsible to the Housing Advice Specialist Caseworker and Project Lead for the provision of a mental health support and advice service to members of the public experiencing mental health problems.

Client Advice Duties

Providing 1 to 1 tailored support, information, advice, advocacy, & assistance to clients with mental health issues related to housing problems.

Maintaining accurate client files and casework monitoring records using the Advice-Pro casework recording system.

External Liaison

To negotiate regularly with Local Authorities, GP’s, the Leicestershire Partnership NHS Trust, the Bradgate Unit, other social prescribers, Housing Associations, and other bodies, deciding the relevant level of officer to contact.

To provide advice, information, and guidance on mental health housing related matters to other workers within statutory or voluntary agencies.

Training and Information

To offer appropriate training either alone, or in conjunction with other members of staff to external agencies to promote a better understanding of policy and practice related to mental health and housing.

Policy and Development

To participate in meetings relevant to the running and development of SHARP.

To implement and develop the SHARP's Equal Opportunities Policy.

To observe SHARP's Health and Safety and Safeguarding Policies and Procedures.

To report to the Board on the operation of the service as appropriate.

Financial Duties

Is a signatory to the SHARP office cheque account.

Makes decisions regarding payments to clients from this account and ensures that all such payments are properly recorded.

Makes petty cash payments in accordance with guidelines established by the Board and ensures that all such payments are properly recorded.

Other Duties

The post holder will be self-servicing in the production of letters and reports.

To undertake such other duties as may be reasonably required.

Team Leader – Income Management (Debt / Rent Recovery)

£34,282 per annum

Northallerton, North Yorkshire

Contract: Permanent

Hours: Full time (37 hours per week)

Our client has an opportunity for a Team Leader / Supervisor - Income Management to join their Customer Experience team to lead and supervise a team of Income Officers and to be responsible for the effective delivery of a high quality income and debt recovery service.

The role

As Team Leader you will provide supervision and support to your team and offer detailed advice and guidance to the teams managing complex cases ensuring compliance with the relevant Housing Act, pre court protocols and all other related legislation and statutory guidance. This role will give you the opportunity to design and develop tools and guidance notes for areas of specialism which will enable your team to self-serve and widen their knowledge. 

You will also be required to attend court and evictions, ensuring court action is taken where appropriate and possession orders for arrears sought as a last resort. 

What they are looking for:

• Experience in a similar role within the housing sector.

• Supervisory, training and performance management of individuals/ teams. 

• The ability to communicate effectively with customers, colleagues and external agencies. 

• The ability and commitment to help challenging and distressed customers. 

• A clear understanding of legislation, regulations, and best practice in provision of Income Management for the Housing sector. 

• A good understanding of welfare benefits and associated legislation. 

• A sound understanding of Income maximisation and grant availability.

• Understanding of court proceedings and related processes

• A full driving licence and access to a vehicle

• Willing to work outside normal working hours

What they can offer in return:

• A salary of £34,282 per annum

• Extra day of annual leave for birthdays totalling 32 (inc. bank holidays). Annual leave also increases for every year of service up to 5 years totalling 37 days (inc bank hols)

• Defined Benefit Pension Scheme

• Salary sacrifice schemes including dental insurance, cycle to work and eco-friendly cars

• A range of other benefits.

Our client is an equal opportunities and disability confident employer who welcomes applicants from all sectors of the community.

The Company

Our client is a successful, innovative, not for profit housing association based in the market town of Northallerton in North Yorkshire.

Currently they own and manage more than 6,000 homes and have stock in Hambleton, Darlington, Richmondshire, Harrogate, Redcar and Cleveland, Ryedale, Scarborough, Selby, the East Riding of Yorkshire, York and Leeds.

They provide a range of services to their customers, all aimed at meeting their vision; ‘to be the best rural housing association in the country’. Whether it is carrying out repairs to ensure your home is kept to the highest standards or providing you with ways of saving money, they strive to ensure you receive a first-class service and that, ultimately, you are proud to say you live in one of their homes.