Advice caseworker jobs

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.

Trainee Generalist Advice Caseworker

Starting on salary NJC Scale 5 - £32,749 per annum (increasing to NJC Scale 6 - £35,689 to £37,851 per annum - after 6 months)

Full-time – 35 hours per week

This is an exciting opportunity for an experienced Gateway Assessor to be fast tracked through the full Citizens Advice Generalist Adviser training programme within 6 months. You will also be working on a range of different projects and services providing direct advice to the public and undertaking casework on social welfare law issues.

Once assessed as having satisfactorily completed the initial six months training you will be issued with a new job description as a Generalist Advice Caseworker on a starting salary of £35,689 per annum.

• You must be a trained Gateway Assessor
• Have an understanding of the advice needs and issues of the local community in a diverse inner-city area
• Understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Thursday 26 March 2026

Interviews will take place on Tuesday 31 March 2026

For further information and an application pack please go to our website via the Apply button.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Job description

About KLS’ Future Foundations education team 

Future Foundations is an education programme of Katherine Low Settlement. Since 2004, KLS’ Future Foundations education team of 10 part-time staff and over 100 volunteers, have supported young refugees and their families in Battersea and the London Borough of Wandsworth to thrive in their education. Through mentoring, family support, casework and homework clubs, we provide the tailored support each young person and their family (if they have one) needs to overcome the barriers to education they face at home and school. 

Key Objectives for this Role

Working with the Senior Caseworker and Team Manager you will: 

Key Objectives and Details for this Role

Working with the Senior Caseworker and Team Manager your role and responsibilities include: 

•Support staff to liaise with families/carers to communicate information regarding our work

•Support staff to keep and maintain robust recording and monitoring systems

•Maintain, collect, edit and store documentation of our work including photos, case studies for Newsletters, funding reports and other records

•Support our senior case workers with weekly drop-in advice sessions at KLS, including completing forms with families, general admin tasks etc.  

•Support casework team with making and following up on internal and/or external referrals, signposting whenever relevant and according to adequate referral pathways and in response to the young people’s/family's needs – with support and guidance from staff

•Add information to our database – guided by team leads/managers - log all cases; monitor progress and ensure all identified actions are taken

•Support with casework tasks, guided by senior caseworker and manager, from initial contact to resolution, maintaining confidentiality throughout

•Liaise with external agencies and organisations on behalf of clients

•Respond to enquiries by telephone, email, referring on internally or externally organisations when necessary

•Ensure records are kept and information managed confidentially in line with the data protection legislation

•Supporting Refugee team with general admin, database, evaluation data

•Maintain excellent safeguarding practices

•Supporting with partnerships liaison work – keeping records up to date 

Teamwork and reporting

•Work with Future Foundations team members to coordinate work, refer young people and/or parents/carers to our casework and advice team.

•Contribute to reports for trustees and funders and attend periodic meetings with funders

•Communicate well with other teams within KLS to provide a high-quality service to our members

Other Duties 

•Participate in regular supervision and annual appraisals; help to identify your own job-related development and training needs.

•Always work with anti-discriminatory, empowering practice, ensuring everyone is treated with dignity andrespect.

•Adhere to Katherine Low Settlement’s code of confidentiality, safeguarding and equal opportunities policies. 

•Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with the aims, values and ethos of KLS.

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

Person Specification

The following skills and experience are required for this post:

Essential

·      Fluency in Arabic (spoken and written) to effectively support Arabic-speaking service users and families

·Experience of working with refugee communities and/or children/young people and/or vulnerable groups ensuring that clients’ needs are at the forefront of service planning and delivery

·Ability to manage an independent workload and support the wider team

·Ability to work as part of small team, whilst also working independently

·Personal attributes: hard working, organised, takes initiative, reliable, patient, high professional standards

·Excellent IT skills including MS Office suite and ability to use Internet, email and social media

·Committed to KLS’s mission, vision and values

·Passionate about social justice, education and championing the value of families from refugee communities

·Excellent communicating skills (oral and written) with refugee families, staff and partner organisations

Desirable

·Experience of planning, delivery and reporting in a similar voluntary sector project (preferably with refugee communities) 

·Experience and sensitivity working with vulnerable communities who are affected by mental health issues and past trauma. Empathetic, non-judgmental and able to form supportive but boundaried relationships with individuals

·Knowledge of up-to-date best practice as regards safeguarding the welfare of children and adults

·Excellent problem-solving skills and strong attention to detail

·A recognised casework/advice qualification

·Experience of collecting monitoring and evaluating data

·Aptitude for communicating in another language, particularly Somali, Farsi and/or Tigrinya

·Knowledge of Battersea / Wandsworth

A fantastic opportunity has arisen for a Virtual Casework Coordinator to join the Casework and Community Engagement Team at SSAFA, the Armed Forces charity. 

About the role 

You will be responsible for the efficient daily operations of the Virtual Casework Office. You will be working collaboratively with SSAFA colleagues and volunteers across all Regional Offices to ensure SSAFA beneficiaries receive a consistent, timely, and high-quality service.

You will be responsible for providing specialist administrative support, working closely with SSAFA Regional Offices, this will include supporting the volunteer network including our highly trained caseworkers, particularly with completion of cases.

This role will be key in supporting regions transitioning to our new digital platform, stepping in where extra help is needed.

About the team 

The team operates within a "virtual" office and will assist in the rollout of the Network Delivery Project (NDP) across all regions. The successful candidate will join a support team that includes two virtual casework coordinators, under the guidance of the Virtual Casework Manager.

All team members are homebased.

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector would be valuable.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Closing date: Midnight on Sunday 22 March 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: TBC

About the Role

Do you enjoy helping people? Are you a compassionate and people-focused person? Do you want to make a real difference to the lives of people who are in problem debt and help them find a way forward?

The Debt Advice Caseworker will provide an in-person high-quality debt advice and casework service to the organisation’s clients.

The Debt Advice Caseworker will provide mentoring and support to their co-workers, which will help develop their skills and expertise in debt and money management service, ensuring they deliver our clients with the best possible service.

A demanding role, whereby the Debt Advice Caseworker will have the ability to understand and deal with complex information.

They will work collaboratively with their team, management and external organisations.

Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Requirements

To be appointed as a Debt Advice Caseworker, you will need to have:

1. Knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.

OR

To be appointed as a Trainee Money Advice Caseworker, you will need to have knowledge of advice areas and money advice issues and have experience of giving advice. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.

2. Experience of achieving performance and quality targets/KPIs.

3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.

4. Effective oral/written communication skills and be numerate to the level required by the tasks.

5. Ability to prioritise own work, meet deadlines, manage workload and targets in a pressured environment.

6. An ordered approach to casework and an ability and willingness to follow and develop agreed procedures.

7. IT literacy with an ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.

8. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.

9. Ability and willingness to work as part of a team.

10. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equalities and diversity policy

11. Ability to work across different sites within Liverpool.

12. Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent.

Equality and Diversity:

All staff members are expected to demonstrate a commitment to equality and diversity. We recognize and celebrate the positive value of diversity, promote equality and challenge discrimination.

Responsibilities:

1. Provide a casework service covering the full range of debt and money management advice, including debt relief orders, bankruptcy, and debt management plans.
2. Deliver our service by a range of methods required, including telephone/digital channels, drop-in sessions, appointments, outreach work, and home visits.
3. Act for clients where necessary; this includes drafting letters, budgets, financial statements, and negotiating with third parties.
4. Ensure income maximisation through the take up of appropriate welfare benefits.
5. Prepare and present cases to statutory bodies, tribunals, and courts when required.
6. Assist clients with issues, where they may be an integral part of a case, and refer them to the appropriate agencies and advisers.
7. Maintain standards of service delivery and ensure that casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the Money and Pensions Service Advice Quality Framework.
8. Comply with systems for monitoring and reporting purposes.
9. Work collaboratively with colleagues to ensure that the service area meets key performance indicators and targets.
10. Assist in the smooth running of the organisation and provide emergency cover for other parts of the service when necessary.
11. Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

At Age UK Kensington & Chelsea, we believe that ageing should be about living well — staying connected, independent, and fulfilled at every stage of life.

We’re a vibrant, values-led local charity and proud partner of the Age UK network. Every day, we work alongside older people to design and deliver services that promote wellbeing, independence and dignity. From supporting people to manage their health, to tackling loneliness and influencing local policy, we put people and communities at the heart of everything we do.

Our Information and Advice service provides rights-based information, advice and advocacy on Welfare Benefits, Social Care and Housing options; practical assistance with individual grant applications, accessing social tariffs, blue/purple badge and taxi card applications. The service is delivered through a range of channels, including face to face, telephone, email and digital, across Kensington and Chelsea borough.

This is an exciting new role for us - to help shape our Information and Advice service, a service we're proud to dleiver within the community. If you're passionate about helping people, have experience of successfuly managing a team and are seeking a new challenge then get in touch!

The role is 21 hours per week.

Due to the number of applications we may not be able to respond to all unsuccessful applicants.

Harris Hill is delighted to be partnering with The Insurance Charity in their search for a Caseworker on a 12-month FTC.

Location: Cannon Street (3 days office /2 day remote)

Contract: 12 months commencing May 2026. 21-28 hours.

Salary: £36,000-£38,000 pa pro rata

Benefits: Generous pension entitlement (20% of base salary), plus permanent health/income protection insurance and life assurance.

The Insurance Charity has been supporting those working in the insurance profession for over 120 years. They provide financial and practical assistance to people facing hardship — helping them find stability and hope during difficult times. You’ll join a warm, motivated team of eight colleagues who are passionate about making a difference.

About You

You are an experienced caseworker or grants officer to individuals with a strong understanding of financial hardship and UK state benefits. You can assess applications, analyse financial information, and make recommendations for support. Highly organised, you manage a varied caseload, maintain accurate records, and use digital systems confidently.

Above all, you bring empathy, sound judgement, and a non-judgmental approach, providing support to people facing complex challenges with respect, confidentiality, and care.

Key Responsibilities

• Assess applications against eligibility criteria and grant-making policies
• Conduct needs assessments via phone/video calls and review ongoing cases
• Analyse financial information and make recommendations for support
• Prepare reports and recommendations for Grants Committee consideration
• Provide guidance on benefits, housing, debt, employment, and other support
• Signpost beneficiaries to relevant organisations and partner services
• Maintain detailed, accurate records and ensure data confidentiality
• Monitor outcomes, contribute to impact reporting, and uphold safeguarding standards

Essential Skills & Experience

• Experience as a Caseworker or Grants Officer supporting individuals
• Up-to-date knowledge of UK state benefits
• Understanding of financial hardship and relevant support services
• Ability to manage complex caseloads and adapt to changing priorities
• Strong digital skills, including Microsoft 365 and case management systems
• Excellent communication, written, interpersonal, and analytical skills
• Empathy, high emotional intelligence, and sound decision-making
• Team player with attention to detail and accuracy

 Join this small, friendly team and make an impact where it truly matters – supporting people when they need it most.

For more information, please send your CV to

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

Deadline: 06/04/26

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Talking Money is looking for a compassionate, creative problem solver to join our team of dedicated specialist debt and welfare benefits advisers.

You will help people on low incomes build financial security by providing clear, compassionate and high-quality welfare benefits and debt advice and casework. You’ll work collaboratively with colleagues and partners to strengthen people’s confidence, understanding and capability and to identifying barriers within local systems (for example, within the local authority) and contributing to efforts to reduce these. 

Your work will be rooted in a person-centred approach—flexible, respectful and tailored to each individual. Everything you do will help us deliver our organisational purpose: 

“Help me with my money worries, in a way that suits me, so that I can get on with my life.” 

About Talking Money  

Talking Money is an independent charity providing free, expert money advice across Bristol and South Gloucestershire. Demand for our services continues to rise.  

Our approach is:  

• Integrated: addressing debt, benefits, energy/fuel poverty, income and wellbeing together.  

• Person-centred: psychologically informed, strengths-based and empowering.  

• Practical and impactful: securing income gains, writing off unmanageable debts, preventing eviction, reducing stress and anxiety and improving knowledge and confidence.  

We are looking for someone with:

• Strong experience delivering welfare benefits advice and casework to people facing financial hardship. 

• Passion for improving the lives of the people who we work with. 

• A willingness to learn debt advice to a generalist level. 

• Commitment to working collaboratively with colleagues and clients.

Hours: 30 – 37.5 hours a week (0.8 - 1.0 FTE) 

Contract term: Permanent

Location: Hybrid working negotiable but majority of time in office is required to deliver advice as part of a supporting, collaborative team. 

Salary: Grade 5 SCP 19-25 (approx. £32,000 - £35,000 FTE for FY26-27) 

Reporting to: Leadership Team 

Holiday entitlement: 25 days FTE pro rata (rising to 30 days after 5 years) + bank holidays.

Before You Apply

Don’t meet every single requirement?

Studies have shown that women and people of from minoritised ethnic communities are less likely to apply to jobs unless they meet every single qualification.

At Talking Money, we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with the criteria, we encourage you to apply anyway. You may be just the right candidate for this or other roles and lived experience goes a long way. Still not sure? Talk to someone at Talking Money about the role to see if it sounds like something you would be great at doing: telephone Nick Leaman  on 07496 441 494 or email (see application method for address) 

Access

Do get in touch if you would like any of this information in another format, or if you would like to apply in another format. 

If you are shortlisted, Talking Money will work with candidates to ensure their access needs are met during the interview process and will ensure access requirements are not a factor in decision making. 

Application Process

To apply please email your CV and cover letter (max of 2 sides of A4) to our recruitment address (see application method for details)​

If you have queries about the role, please contactNick Leaman by email or telephone 07496 441 494.

Application Timeline 

Applications close: 17.30pm on Sunday 12th April 

Shortlisting: Monday 13th April 

Interviews:Tuesday 21st April 

Are you an experienced Welfare Rights Adviser who is passionate about making a real difference to people’s lives? Citizens Advice Cheshire West is looking for a skilled and committed Welfare Rights Caseworker to join our dedicated team. In this role, you will provide specialist benefits advice and casework to clients across Cheshire West, helping people navigate complex welfare systems, maximise their income and access the support they are entitled to at some of the most challenging times in their lives.

This is an exciting opportunity to make a real difference in the local community by providing specialist welfare benefits advice and casework to clients across Cheshire West. You will support people to access the benefits they are entitled to, helping to maximise income and improve financial stability.

The role involves managing complex welfare benefits cases, preparing detailed written submissions, negotiating with third parties and, in exceptional circumstances, representing clients at tribunal.

This is a hybrid role with time spent working from home and from our offices in Winsford and Chester, alongside outreach work across the Cheshire West area. Due to the nature of the role, extensive travel is required and access to your own transport is essential.

Key Responsibilities

• Provide specialist advice and casework across the full range of welfare benefits.
   

• Prepare written submissions and supporting evidence for reviews, appeals and tribunals.
   

• Act on behalf of clients by negotiating with relevant organisations and drafting correspondence.
   

• Represent clients at tribunals where appropriate.
   

• Ensure clients receive the benefits they are entitled to, supporting income maximisation.
   

• Maintain accurate case records and statistical information using our case management systems.
   

• Work collaboratively with colleagues and external agencies to support clients.
   

• Contribute to research and campaigns work by highlighting issues affecting clients.
   

About You

We are looking for someone who:

• Has recent welfare rights casework experience within Citizens Advice or a similar third sector organisation.
   

• Has experience preparing high-quality written submissions and casework documentation.
   

• Has excellent written communication and negotiation skills.
   

• Can manage a complex caseload in an organised and structured way.
   

• Understands the challenges faced by vulnerable clients.
   

• Is able to work flexibly to meet service needs.
   

Desirable:

• Experience of representing clients at tribunal.
   

Why Join Us?

This is a rewarding opportunity to use your welfare rights expertise to make a genuine difference to people facing financial hardship and complex benefit challenges. If you are committed to delivering high-quality advice and want to work as part of a supportive and values-driven team, we encourage you to apply and help us support communities across Cheshire West.

We Offer:

• Flexible and hybrid working wherever possible

• Enhanced holiday and sick pay entitlement

• A strong focus on staff health and wellbeing

• Access to an Employee Assistance Programme

• Health benefits package

This role requires regular in-person engagement in London. Applicants must be able to travel to and work in London easily.

About us

SurvivorsUK exists for men, boys and non-binary people who have experienced any form of sexual violence. 

We support – by providing services such as a helpline, counselling, ISVA and groupwork.
We challenge – by raising public awareness of the issue, and dispelling myths
We build – by creating and facilitating networks for better access to help

Role

In this exciting role, you will provide pro–active emotional, practical information, advice and advocacy support for male and non-binary survivors who have experienced any form of sexual violence.

As our Sexual Violence Caseworker, you will ensure survivors are aware of their social welfare rights, options and entitlements and assist them in accessing key services such as social services, housing, and benefit agencies.

Please see attached Job Description and Personal Specification for more information.

Benefits of Working with Us

- We are a Disability Confident Employer
- Access to Employee Assistance Programme
- Access to Clinical Supervision, if relevant for your role
- Acces to gym at our Hackney Wick offices
- Commitment to your professional development

How to apply

To express an interest in the role and to be considered, please review our JD and Personal Spec and submit the following:

• An up-to-date CV.
• A supporting statement that addresses each of the requirements in the person specification and outlines your motivations for applying.

Closing date: Sunday 22nd March 2026 at 11.30pm
Shortlisting for Interviews: Week beginning the 6th of May. The interview will be held remotely via Teams or Zoom.

We especially encourage applications from individuals who reflect the diversity of the communities we serve, including men, non-binary, Black and Asian, trans, disabled people, and those from other marginalised groups. We recognise and value the unique experiences that arise from the intersections of these identities, and we particularly welcome applications from people with lived experience or a strong understanding of the issues faced by our service users.

At SurvivorsUK, we are committed to creating an inclusive and supportive work environment where everyone is empowered to bring their full, authentic selves to work. We also understand the importance of work-life balance and are open to discussing flexible working arrangements, including job share opportunities, to support candidates with caregiving responsibilities or other needs.

If you require any adjustments during the recruitment process or have any accessibility needs, please let us know. We are here to provide any support necessary to ensure the process is inclusive for you.

We are seeking a forward‑thinking leader with a track record in changing organisations that have a good and loyal team in place with a commitment to our mission and values, and the imagination to explore new ways of meeting local needs. A track record of fundraising in the charity sector is needed. Whether you come with a background from the advice sector, the wider charity world, or another relevant field, if you have the vision and drive to steer CAEW into the future, we would love to hear from you.

About the Role

The Energy Debt Specialist will provide a high-quality inbound telephone debt advice service to clients as part of our brand new Consumer Energy Debt Advice project. This project is for clients who have energy debt (amongst others) and is intended to reduce the impact of personal debt by providing them with debt solutions.

For a trainee post, this role would suit applicants with:

• At least 6 months' experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
• Experience of achieving performance and quality targets/KPIs.
• An ability to work independently without close supervision and collaboratively as part of a team.
• Experience of listening and questioning with an ability to manage challenging situations.
• Commitment to training and achieving full targets and quality requirements within a 3-month period.

Requirements

Person Specification:

1. To be appointed as an Energy Debt Specialist, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options, and insolvency solutions.

You will also need to have the Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent. NEA Level 3 City and Guilds Level Energy Awareness would be desirable too.

• OR for a trainee - at least 6 months’  experience of delivering excellent customer service in a regulated  environment such as banking, insurance, or a contact centre.

2. Experience of achieving  performance and quality targets/KPIs.

3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.

4.Effective oral and written communication skills.

5.Numerate to the level required by the tasks.

6.IT literate with the ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.

7. Ability and willingness to work as part of a team.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

EQUISS Caseworker

Reports to: Head of Advocacy and Safeguarding

Purpose of the Role

EQUISS is an independent organisation working to strengthen safeguarding, welfare and accountability across the equestrian sector.

Across the equestrian world - from riding schools and training yards to competitions and affiliated clubs - concerns about abuse, misconduct and unsafe practices have too often been difficult to raise, navigate or resolve. EQUISS has been established to help change that: ensuring individuals affected by harm are heard, supported and able to access clear and safe pathways for raising concerns.

This role represents the first advocacy caseworker position within EQUISS, playing a central part in establishing a new, independent support service for the equestrian sector.

The Caseworker will provide trauma-informed advocacy, guidance and practical support to individuals experiencing abuse, harm or misconduct within equestrian environments. The role will help individuals understand their options, access appropriate support and navigate reporting processes within sport and, where appropriate, statutory systems.

Working closely with the Head of Advocacy and Safeguarding, the Caseworker will help deliver EQUISS’s advocacy service and support line, ensuring individuals receive safe, informed and survivor-centred support.

As one of the early roles within a developing organisation, the Caseworker will also contribute insight from frontline casework to help EQUISS identify patterns, risks and systemic safeguarding challenges within the equestrian world, supporting the organisation’s wider mission to drive meaningful reform.

Key Responsibilities

Advocacy and Support

• Provide empathetic, trauma-informed support to individuals seeking guidance relating to abuse, misconduct or safeguarding concerns within equestrian environments
• Act as a single point of contact (SPOC) for individuals engaging with the criminal justice system, helping them understand processes, maintain communication with relevant agencies and access appropriate support throughout the process
• Listen to and respond to disclosures in a sensitive, survivor-centred manner while always maintaining professional boundaries, and ensuring clients understand the remit of the service
• Help individuals understand their rights, options and available pathways for raising concerns
• Support individuals to make informed decisions about next steps, while respecting their autonomy and choices
• Where appropriate, accompany and support individuals at face-to-face meetings, including meetings with organisations, safeguarding professionals or governing bodies, and provide advocacy support during interactions with police or court processes
• Maintain appropriate and supportive contact with individuals seeking assistance, ensuring clear communication and follow-up where appropriate

Case Management

• Manage a caseload of advocacy enquiries and support requests under the supervision of the Head of Advocacy and Safeguarding
• Conduct structured needs and risk assessments to understand the circumstances and support needs of individuals contacting EQUISS
• Maintain clear, accurate and confidential case records in line with organisational policies and data protection requirements
• Ensure individuals are appropriately signposted or referred to specialist services such as counselling, legal advice, advocacy organisations or statutory services where required

Safeguarding

• Identify safeguarding concerns involving children, young people or adults at risk and respond in line with EQUISS safeguarding procedures.
• Escalate safeguarding concerns to the Head of Advocacy and Safeguarding where appropriate, seeking guidance on complex or high-risk situations while maintaining confidence in managing routine casework independently
• Support the safe handling and documentation of safeguarding concerns, including gathering relevant information and assisting with referrals where appropriate.
• Maintain clear and confidential records of safeguarding decisions and actions taken

Partnership and Liaison

• Work collaboratively with relevant organisations and professionals where appropriate, including safeguarding leads within equestrian sport, statutory agencies and specialist support services
• Support individuals in navigating organisational processes where concerns relate to equestrian environments
• Help build constructive relationships with relevant safeguarding and welfare partners

Learning and Insight

• Contribute insight from casework to help EQUISS identify patterns, risks and systemic safeguarding issues within the equestrian world
• Contribute insight from casework and engagement with individuals to help inform EQUISS communications, campaigns and sector awareness work, supporting the organisation in highlighting safeguarding issues within the equestrian sector
• Support the development of organisational learning by sharing themes and insights emerging from advocacy work
• Assist the Head of Advocacy and Safeguarding in identifying areas where sector guidance or safeguarding training may be beneficial

Person Specification

Qualifications

Essential

• Safeguarding training at Level 3, or willingness to undertake Level 3 safeguarding training within the first six months of appointment

Desirable

• ISVA, IDVA or CHISVA qualification, or equivalent advocacy training.
• Additional training in trauma-informed practice, safeguarding or victim-survivor support

Where candidates do not yet hold an ISVA, IDVA or CHISVA qualification, EQUISS will support the successful candidate to undertake relevant advocacy or safeguarding training as part of their professional development.

Essential Experience

• Experience supporting individuals affected by abuse, safeguarding concerns or trauma within a professional setting
• Experience providing advocacy, casework or support within safeguarding, welfare, social care sport or related sectors
• Experience working with sensitive and confidential information
• Understanding of trauma-informed and survivor-centred practice

Knowledge

• Understanding of safeguarding principles relating to children, young people and adults at risk
• Awareness of barriers individuals may face when reporting abuse or misconduct
• Understanding of professional boundaries and safe information sharing

Skills

• Excellent listening and communication skills
• Ability to engage sensitively with individuals discussing difficult experiences
• Ability to assess needs, prioritise actions and manage casework effectively
• Strong organisational and record-keeping skills
• Ability to work independently while contributing to a collaborative team environment

Additional Information

• The role may involve occasional travel to provide in-person advocacy support, including attending meetings with organisations or statutory agencies, and accompanying individuals to police stations, court hearings or other relevant appointments where appropriate
• Some evening or weekend availability may occasionally be required
• The role requires an enhanced DBS check
• The postholder will participate in regular supervision and reflective practice
• The postholder must demonstrate a commitment to EQUISS’ values of safety, respect, integrity and inclusion

About EQUISS

EQUISS is an independent organisation working across the equestrian sector to improve safeguarding, welfare and accountability. We support individuals affected by abuse and misconduct, work with organisations to strengthen safeguarding practice, and drive systemic change through training, standards and advocacy.

Our work brings together three key areas: supporting individuals navigating concerns, strengthening safeguarding practice across the sector, and campaigning for meaningful reform where systems are failing.

As a developing organisation, EQUISS is building the structures, services and standards needed to ensure safeguarding and welfare are prioritised across the equestrian world.

Please note: There will be a requirement to travel for this role.

Employment package:

• 25 days annual leave plus bank holidays
• A personal pension plan provided through NEST after 3 months
• Private Healthcare insurance after successful completion of probationary period
• Reporting to Head of Advocacy & Safeguarding

We have an exciting opportunity for a Caseworker (known internally as an ASB Victims' Champion) to join the Victim Support team in Cardiff, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

This role is based in Rumney Police Station, Cardiff with the opportunity for hybrid working. Travel within the local area will also be required. As a ASB Victim' Champion you will:

• Work within a multi-agency setting alongside Cardiff Council to provide tailored support to Victims of Anti-Social Behaviour in the Cardiff area.
• Recruit and manage a base of volunteers to help deliver the service.
• Liaise with the Council in respect of new referrals, ongoing casework and to seek advice and guidance as required
• Promote awareness of the service and driving referrals.

You will need:

• to work constructively with groups and individuals in the community
• to work proactively to recruit volunteers
• the ability to lead, motivate, supervise & support a team of volunteers
• to deliver coaching and training as appropriate to volunteers
• the ability to think strategically & plan ahead
• Able to deliver direct services to a client group
• good interpersonal skills appropriate to the support of people in crisis
• to be able to communicate effectively in writing and verbally with a wide range of people
• an organised, methodical & dependable approach to work
• the ability to prioritise & deal with competing demands
• to work without direct supervision, demonstrating a high level of self-management, motivation & determination
• Able to apply problem solving techniques

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Job Title - Homelessness and Housing Law Advisor or Solicitor

Contract - Fixed Term – 3 years

Hours - 21 hours per week

Salary Range - £36,000 - £39,000 FTE (£21,600 - £23,400 pro rata)

Location - Coram Campus, 41 Brunswick Square, London WC1N 1AZ

About Coram

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

One of the twelve members of the Coram group, Coram Children’s Legal Centre (CCLC) is the UK’s specialist centre for children’s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy.  The centre is located on the Coram Campus in central London with a base in Colchester. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation.  Our Legal Practice Unit provides advice and representation primarily under legal aid contract.  Our Policy and Practice Change team promotes practice change through training and capacity building to professionals and secures systems change through research, policy and advocacy.

About the role

This is an exciting opportunity to be part of a multidisciplinary team working to tackle youth homelessness. 

This role is funded by the Oak Foundation and forms part of Coram’s Voices in Action programme which combines CCLC’s legal work, Coram Voice’s advocacy support and Coram’s policy and participation work to champion young people’s rights and create change.  It centres and amplifies the voices of young people through our young ambassadors with personal experience of homelessness or school exclusion. The young ambassadors campaign locally and nationally to change policy and practice and empower their peers with knowledge of their rights through workshop delivery and content creation. 

Working with others across the group, the purpose of this specific role is to provide specialist housing law advice, preliminary casework and onward referrals to young people under the age of 25 experiencing housing related issues.  This will include delivering regular outreach advice sessions in partnership with community organisations.  The post holder will work with the Head of Community Care Law on project design, co-ordination, delivery and reporting.  Supported by the Head of Community Care Law, they will be proactive in developing community partnerships and managing relationships with partner organisations.

The role will be integrated within the wider community care and public law team and will be supported by the Head of Community Care Law.  Building on the existing expertise and practice within the team, there will be a particular focus on advising and supporting young people who are care experienced, should have benefited from care or are young migrants.  The aim is to diagnose complex legal issues relating to housing and homelessness, to ensure young people understand their position and legal rights and are either supported to take steps to realise those rights, provided with preliminary casework to resolve issue at early stage, or where needed, referred on for complex casework and litigation either internally or externally.

The role would suit an experienced housing law advisor or caseworker. We welcome applications from solicitors and non-solicitors.  The priority is experience delivering high quality housing law advice and casework sensitively to vulnerable clients with a track record of delivering against project targets and meticulous case management skills. We are looking for a committed, resourceful and determined housing law advisor with a positive and solutions focussed attitude who is able to work both independently and collaboratively as part of a team. They will be well supported with access to training, supportive line management and will benefit from being part of a wider collaborative legal practice team. They will work closely with a paralegal and be responsible for helping to develop the paralegal’s knowledge and understanding of housing related law.

The role will be based in our offices and with regular advice delivery in outreach locations. However, some remote/ hybrid working may be possible depending on the experience of the candidate after the initial settling in period. There may be flexibility over how the three days will be spread across the week (within working hours) and in accordance with the needs of the project.

To apply for this role, please click on the 'apply now' button below to complete the application, please note we do not accept cv’s.

Closing date: Sunday 22nd March 2026 at midnight

Test and Interview date: Week commencing 30th March 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 281222.

Newham University Hospital Emergency Department and the wider community

Ref code: NED-261

Are you a proactive, compassionate and engaging individual with a proven record of working successfully with ‘high risk’ vulnerable young people? Then join St Giles as a Senior Specialist Caseworker, and you will be embarking on a highly rewarding and career-enhancing position.

About St Giles

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

St Giles is expanding its delivery of hospital-based projects; this service is aimed at vulnerable 10 to 25-year-olds who attend the adult or paediatric emergency department or Urgent Care Centre Whittington Hospital ED. We will work alongside hospital staff to proactively identify vulnerable young people and help them to access and engage the support they need to prevent any potential escalation of violence and reduce the risk of repeat victimisation or exploitation.

About this key role

You will be part of the Newham University Hospital Emergency Department Team meeting CYP (Children and Young People) at the point of presentation to the ED to offer support, with the aim to safeguard and reduce risk around the CYP. This support extends post-discharge from the ED or Hospital with our Caseworkers working with the CYP and the professional networks to ensure the CYP voice is front and centre, this is to support the betterment of the CYP and their future, as well as reducing risks. This is done through providing 121 support in formulating the support plan with the CYP. This can also include supporting the family and advocating for them and CYP within the wider professional network.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

What we are looking for:

• Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families
• Experience of assessing risk and implementing safety procedures when thinking about children and young people involved in or at risk of violence or exploitation
• Proven experience of working in a high-intensity environment, with an ability to effectively manage your own wellbeing
• Experience of engaging successfully with ‘challenging’ young people, for example, people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused

In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

Closing date: 9 am on 23rd March 2026. Interviews: 1st April 2026 at Camberwell.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be Enhanced Adult and Children with the Child Barred DBS Checked.

This role will require the post holder to obtain an honorary contract with the NHS.  An honorary contract enables St Giles Trust staff to work in the hospital and access hospital IT systems.