Advice Caseworker Jobs

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and at outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

We are looking an experienced adviser with recent experience of undertaking money advice casework. You will join a friendly and hard-working team to deliver a high-quality debt advice service to local people in Southwark.

The posts are funded through Debt Free Advice, a London-wide partnership of organisations that provide free debt advice to Londoners who are experiencing or at risk of financial exclusion and debt

You will have:

• Recent experience of undertaking money advice casework.
• Ability to write detailed up to date case notes, letters and reports as required in plain English.
• Ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time.
• Ability to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.

Interviews: Friday 5th January 2024

Citizens Advice New Forest has an exciting opportunity for a debt adviser to join its new Hampshire wide Debt Advice project.  The role will support people living across East Hampshire who are struggling to manage their debt and will be part of a team of four advisers covering the whole county.  The three year project, which is funded through the National Lottery and delivered in partnership with Citizens Advice Hampshire,  has been created to meet the increased demand as people deal with the cost of living.

We are looking for candidates who are:

• Passionate about helping vulnerable people living on low incomes

• A great adviser, able to come up with solutions and help vulnerable people get to grips with their finances.

• A good communicator and able to work with people struggling with their mental health.

The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email. 

1 x Debt Case Workers based in North Hampshire - Basingstoke – working with vulnerable clients across the north of Hampshire

£25,200 per annum, depending on experience

37.5 hours per week, until end of December 2025, with possibility of extending

Part time also considered minimum 18 hours per week

This role would suit a trained Debt or Benefit Adviser,  however we would also be keen to hear from candidates who have transferable skills and that would be willing to undergo training in debt advice.  So if you have experience of working with vulnerable clients and are interested in finding out more please get in touch. 

Applications will be considered on a rolling basis, but the closing date for this role is 2nd January 2023.

We value diversity, promote equality and welcome applications from all sections of the community.

Are you keen to build your leadership skills in an organisation pushing for a more fair and equal society?

This role is central to the smooth running of the information and advice service and organisation. The role will work across all advice areas and build core skills in quality assurance, advice and supporting service management. This role will also support the post holder to build people management skills through coaching and developing a trainee and line managing a caseworker. We will support the post-holder to develop their skills through extensive training and development, on-the-job coaching, person-centred supervision session and a range of employee benefits. In addition, the post holder will also be part of a peer network of supervisors in other Deaf and Disabled organisations providing support and training.

What we offer:

• An exciting opportunity to build leadership skills.
• Salary of £32,500 pro rata per annum.
• Annual incremental salary increase, dependent upon funding.
• 28 hours per week - flexibility around working hours and patterns. 
• Fixed term contract until 31st March 2025 with the possibility of extension dependent upon funding.
• Hybrid working - 50% of working hours from home and 50% in the office to allow for community, collaboration, and support.
• Pension with employer contribution.
• 33 days annual leave (pro rata for part time employees).
• Disability leave, if eligible.
• Training and development opportunities.
• One week per year for you to spend on work at Merton CIL which interests you outside of your role to support innovation and skills development.
• 24/7 employee assistance scheme available to support you.
• Access to employee benefits & discounts.
• A diverse team. Merton CIL is committed to equality, diversity and reflecting the communities we serve.

Citizens Advice New Forest has an exciting opportunity for a debt adviser to join its new Hampshire wide Debt Advice project.  The role will support people living across East Hampshire who are struggling to manage their debt and will be part of a team of four advisers covering the whole county.  The three year project, which is funded through the National Lottery and delivered in partnership with Citizens Advice Hampshire,  has been created to meet the increased demand as people deal with the cost of living.

We are looking for candidates who are:

• Passionate about helping vulnerable people living on low incomes

• A great adviser, able to come up with solutions and help vulnerable people get to grips with their finances.

• A good communicator and able to work with people struggling with their mental health.

The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email. 

1 x Debt Case Workers based in East Hampshire - Bordon – working with vulnerable clients across the east of Hampshire

£25,200 per annum, depending on experience

37.5 hours per week, until end of December 2025, with possibility of extending

Part time also considered minimum 18 hours per week

This role would suit a trained Debt or Benefit Adviser,  however we would also be keen to hear from candidates who have transferable skills and that would be willing to undergo training in debt advice.  So if you have experience of working with vulnerable clients and are interested in finding out more please get in touch. 

Applications will be considered on a rolling basis, but the closing date for this role is 2nd January 2023.

We value diversity, promote equality and welcome applications from all sections of the community.

You will be joining a passionate and committed team driven to make a difference to the recovery of those impacted by catastrophic injury.  You will be responsible for successfully developing, monitoring and evaluating our Outreach offer and model to demonstrate impact and input into Day One’s national outreach strategy, supporting roll out to other geographical areas.  You will take referrals and complete initial assessments of need; support discharge planning and; expertly navigate and signpost people in the aftermath of injury, including talking about and facilitating early access to legal support to aid rehabilitation.  You will also play an active role in promoting the work of Day One within hospital and community settings, including occasional fundraising and other awareness-raising events.

Day One is a young, ambitious national charity dedicated to supporting people impacted by serious or multiple injuries which could result in life changing consequences such as disability or death, referred to in the NHS as major trauma.  Our Casework model is developed with and alongside NHS Clinicians, in Major Trauma Centres and across Major Trauma Network to provide practical, emotional and financial support to adults and children as well as their families and loved ones.  Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury. 

You will have resilience and adaptability, understand the importance of confidentiality, safeguarding and professional boundaries; have excellent communication and active listening skills and enjoy the challenge of a busy caseload.  You will be an outcome-focussed self-starter, able to work using your own initiative and demonstrate excellent organisational skills with the ability to work in a fast-paced clinical environment.  You may have a clinical background, case management experience and/or knowledge of West Yorkshire’s community and voluntary sector.

“Providing free, independent, confidential and impartial advice"

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Citizens Advice Southwark has been awarded three year’s funding by City Bridge Foundation to provide a welfare benefits advice service for Southwark residents and we are now seeking to recruit a full time welfare benefits caseworker.

The caseworker will be based between our two main offices in Peckham and Walworth and will assist with raising awareness and completing benefit claims, advocating on behalf of clients and submitting reviews and appeals. The caseworker will also train a team of volunteers to increase capacity and expertise and will act in a consultancy role for generalist advisers and frontline workers in other agencies in the borough.

To be successful you will need:

• At least one year’s full time (or part time equivalent) paid or unpaid recent experience of advice work.
• An in-depth knowledge of welfare benefits including those related to disability and sickness.
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Wednesday 13th December 2023

Interviews: Friday 15th December 2023

For further information and an application pack please go to our website via the apply button

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Title: Caseworker (OISC Level 1, 2 or 3)

Reporting to:                                               Casework Team Manager/Immigration Department Manager

Salary: OISC Level 1 £25.5k to £27k

OISC Level 2 £27.5k to £29k

OISC Level 3 £30k to £32k

Hours:                                                            35 hours per week

Contract                                                        up to 12 months with the possibility of extension

Probation period:                                         6 months

Closing date: 15th December 2023

About us

The Refugee and Migrant Centre (RMC) is an established, multi award winning charity that provides a safe, welcoming environment to thousands of refugees and migrants living in the Black Country and Birmingham.

For over 23 years, RMC has assisted thousands of refugees and migrants from 162 countries. It has helped to remove the barriers to integration, helping its clients become equal citizens, using a whole-person approach to the delivery of services from specialist legal advice through to education and employment programmes.

The post holder will join RMC in the advice department and will support with the provision of free immigration advice and representation. This is an exciting time to be joining the team, as RMC are strengthening and expanding its infrastructure following a period of growth in staff, activities and turnover.

RMC is regulated by the Office of the Immigration Services Commissioner (OISC) and is accredited to provide free immigration advice up to Leve 3 which includes advice from the initial stage all the way to the First tier and Upper Tribunal.

RMC works with migrants (included undocumented migrants), refugees and asylum-seekers to enable them to navigate UK’s complex immigration legal system and secure the right to remain in the UK for themselves and their families. Our immigration work mainly focuses on human rights claims, applications based on family and private life, family reunion, settlement, citizenship as well as applications under the EU Settlement Scheme.

Why work for us?

Our culture is what makes us unique. We encourage an open, honest working environment where people are valued. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes.

What you'll be doing

Purpose and Scope of the Role

All Caseworkers (Levels 1,2 and 3) will be required to carry out the tasks shown below:

Casework and client care:

• To provide one-to-one specialist advice in immigration and asylum area of law

• To provide thorough, professional, high quality and timely casework and advice

• To ensure accurate recording keeping and ensure all necessary and associated administrative tasks are completed

• To ensure case deadlines and key dates are recorded, monitored and actioned in a timely manner

• To conduct all casework and advice in compliance with all OISC regulatory requirements and the OISC code of standards

• To maintain confidentiality in all dealings with clients

Training and development:

• To keep up to date with changes in the law

• To attend training and share learning and good practice with other advisors

• To keep a record of your attendance on training courses

• To provide internal and/or external immigration training when required by management

Teamwork:

• To share casework knowledge and experience within the team

• To mentor, support and/or supervise colleagues on a lower level of OISC regulation

Projects and Engagement:

• To take responsibility for the day-to-day delivery of specific projects if requested by management

• To deliver presentations and represent RMC at meetings/events when required by management

• To maintain effective working relationships with partners and stakeholders

• To demonstrate a degree of flexibility and undertake tasks not specifically referred to above

Flexibility

In order to deliver the stated aims of for this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above, such duties will fall within the scope of the job and be directly related within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Grants Caseworker

Monday – Friday, 09.00 – 17.00 • Hybrid working • 52 weeks per annum

Salary: Competitive salary, pension & company benefits

Based in Ascot, Berkshire

Hospitality is one of the largest industries in the U.K. Would you like to make a difference to licensed drinks people that may need our help in supporting them to access financial grants and advise them about a huge range of other free services to support them?

About the role:

This role will be one of three caseworker roles in our team.

You would be responsible for managing your own casework of applications for financial support at various stages, from the very initial conversations and checking eligibility criteria, through gathering additional support evidence, verifying bank statements, to making and communicating grant decisions.

You will suggest what support is appropriate to our applicants and get cases ready to submit grant applications to our Charity Services Committee.

This includes:

• Analyzing applicant’s income and expenditure and comparing against the Minimum Income Standard.
• Obtaining information about their unique family, housing, health, and social circumstances.
• Verifying employment history to confirm eligibility.
• Obtaining and verifying supporting evidence on each application.

The above information will help the committee to have a comprehensive picture of each application for financial support. You will also make decisions in conjunction with your colleagues on awards of up to £2k.

The role is as much about providing information and a friendly listening ear as signposting people to find more specialist advice.

You will also support the team with other tasks when needed (such as covering annual leave or sickness absences), such as:

• Applications for bursary places at our school LVS Ascot.
• Support our volunteer manager by arranging volunteer visits to our applicants.
• Support the team by arranging for weekly and monthly payments to our beneficiaries.
• Dealing with initial email and telephone enquiries and explaining our application process to people who wish to apply.

About you:

We need someone who is passionate and motivated about providing support in a non-judgmental way. We put our diverse clients at the heart of what we do, and we work together to maintain outstanding levels of customer service.

From time to time, you will have to deal with sensitive subjects and difficult conversations, therefore the ability to actively listen is essential. This role will suit someone who has good awareness around own resilience levels. We work closely as a team to support each other when dealing with distressing cases and have our own dedicated helpline for practical and emotional support.

Extensive experience of either working in hospitality and therefore industry insights or experience in a grant giving organization will put you in an advantageous position.

The role would suit someone that has experience of supporting people who are experiencing tough times and giving them the confidence to break their problems into manageable bite size pieces.

About us - Licensed Trade Charity

Licensed Trade Charity is passionate about supporting people who work or have worked in pubs, bars, breweries, and night clubs. We provide an excellent range of support services to people who may be facing tough times. This could be for example going through financial hardship, relationship breakdown, bereavement, poor mental health, redundancy, or housing issues.

Please visit us our website for full information on our support services and to view the full job description and to apply.

Closing date for applications: Thursday 4 January 2024

As the role is located at one of our business units, LVS Ascot, we are committed to safeguarding, Prevent Duty and promoting the welfare of children and young people ages 4 - 18. The successful candidate will be required to undertake an enhanced DBS check.

Our organisation:

SLRA is a well established local migrant support organisation working alongside refugees, asylum seekers and other migrants who are at risk or in crisis due to immigration issues. Our committed, supportive team works alongside local volunteers to provide a range of services including advice and casework, Drop In sessions, ESOL classes, counselling, supportive group sessions, youth casework and activities for families and young people.

The role:

The caseworker will be responsible for the delivery of advice. Advice is provided over the telephone and in person. Working alongside the Head of Adult and Family Services, Immigration Advisors and our team of Advice Volunteers, the Caseworker will support clients to positively progress with their lives. The work will focus on immigration advice but will cover a broad range of issues including welfare benefits, housing, destitution and homelessness and asylum support.

The caseworker should have experience of providing regulated immigration advice at least at OISC Level 1, along with an in-depth knowledge of the issues faced by refugees, asylum seekers and other migrants who are at-risk. They will have a good understanding of the challenges faced by these groups, including destitution and inability to access services due to No Recourse to Public Fund restrictions. 

The benefits:

• Salary of £32,020 (pro rata)
• 25 days annual leave, plus Christmas closure and bank holidays (pro rata)
• 5% employer pension contribution
• Regular clinical supervision
• Ongoing learning and development opportunities
• Being part of a committed, supportive and inclusive team

We would love to hear from you if you have:

• Experience of providing high quality advice, including immigration advice, and casework to migrants in the UK.
• A good understanding of a wide range of legal rights and entitlements affecting SLRA’s client group including immigration, welfare benefits and housing entitlements in the UK.
• Regulation to provide immigration advice at OISC Level 1 or higher.
• The ability to listen and work with discretion and sensitivity in a non-judgemental manner.

We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of immigration policy and practice.

The deadline for applications is Monday 1st January 2024.

Morgan Hunt are proud to be working exclusively with Citizens Advice Hounslow on their search for a permanent Welfare Benefits Caseworker.

Last year Citizens Advice Hounslow provided free, confidential advice to more than 9,300 clients across the borough, with over 32,000 problems. Over more than a third were welfare benefit issues, particularly Universal Credit.

This is a brilliant opportunity to be part of a small team providing advice and practical support to clients with welfare benefits enquiries.

Advising on available sources of income, including welfare benefits, grants, discretionary payments and other schemes, you will have advanced knowledge of welfare benefits and be able to deal with complex issues in a system where Universal Credit and legal benefits coexist.

We are after someone with at least two years experience providing welfare benefits advice and casework.

We are looking for a specialist in the Welfare Benefits field, you should have fantastic case management skills and accurate case recording capabilities. You should have experience of accompanying and representing clients at First Tier and Upper Tribunal hearings and ideally have worked within a Citizens Advice office.

This role can be in office, hybrid or remote depending on your personal circumstances.

To find out more about the role please get in touch with Amara Howe at Morgan Hunt.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Advisor & Caseworker (Integrated Advice)

Location: Bromley by Bow 
Contract: Full-time/ Fixed Term Contract
Salary: £31,453 per annum
Hours: 35
Benefits: Competitive

Our client are recruiting an Advisor and Caseworker to help them meet the growing needs of their community, facing the energy crisis, and help improve the health and wellbeing of their community. 

The Integrated Advice Service provides welfare benefits, housing, debt, financial, and energy advice while also providing support referrals to other agencies at a specialist level including welfare benefits, debt, housing, immigration, and legal advice. 
  
All their advisors are expected to work across a range of contracts and support the team in its delivery of key performance indicators (KPIs). The Centre’s holistic approach means that they seek to support peoples’ multiple needs. Within all of their services, they aim to gain an understanding of their client’s needs and support them to access a range of services and activities both at the Centre and through local partners. 

You may have experience in the following: Counselor, Consultant, Guidance Specialist, Client Services Coordinator, Supportive Services Representative, Client Advocate, Case Manager, Social Services Advisor, Intervention Specialist, Client Liaison, Resource Coordinator, Community Outreach Worker

REF-210091

About us

The Refugee and Migrant Forum of Essex and London (RAMFEL) is one of the largest immigration and asylum advice charities in the UK, supporting refugees, asylum seekers and vulnerable migrants to access justice. An OISC level 3 accredited organisation, we represent clients at all stages of the immigration and asylum process, up to and including the Upper Tribunal of the Immigration and Asylum Chamber. We also support clients to access destitution support, housing and relevant services they are entitled to.

 We also actively campaign for a fairer and more humane immigration system. RAMFEL caseworkers therefore have the opportunity to work on systemic and strategic challenges and support broader advocacy work.

 We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of immigration policy and practice.

 

Purpose of the role

The Refugee and Migrant Forum of Essex and London is an OISC level 3 registered charity, that provides advice to help people access justice. This is a vacant position being filled as a replacement. The role gives an opportunity to assist some of the most vulnerable people in our society. There will be particular focus on working with people who are facing a crisis, providing advice work and support that will take them out of destitution and on a path towards integration.

 The position will focus on the following project:

 - Assisting Asylum Seekers and Refugees with accessing services to make sure they have adequate support (including housing, benefits, asylum support etc…)

 

Contract duration: This position is initially offered as a fixed-term contract lasting for 12 months.

Management: This post will report to the Refugee and Asylum Seekers Casework Manager.

Hours of work: The role is primarily a full-time position, requiring 37.5 hours per week. However, for the right candidate, we may consider accommodating part-time working hours. Given the nature of RAMFEL’s work, there may be instances where the Supervisor will need to exceed the standard hours. In such cases, compensatory time off can be arranged with the Head of Services

Salary and Benefits: £28,000 - £30,000 per annum

28 days annual leave plus statutory holidays and 6% pension contribution.

Other benefits: Cycle to work scheme, tech scheme, and employee assistance program.

Place of work: The normal place of work will be at the People’s Place 80-92 High Street, Stratford E15 2NE and occasionally the Ilford office. As part of a hybrid working scheme, we are currently requesting employees to come to the office 40% of their total weekly working hours.

Specific Responsibilities

 Case management

•  Manage own caseload, working to advance the best interests of the client
• Adhere to standards set out by AQS (and OISC if applicable) to deliver high quality advice
• Liaise directly with the UKVI/HOIE and related governmental agencies 
• Completion of forms, letters and applications
• Liaise with and refer clients to solicitors or other advisers, as appropriate
• Manage client expectations by discussing deadlines, outcomes and timing
• Attend drop in/foodbank (currently every two weeks in Ilford) and assist with the advice line if required
• Apply for destitution grants for clients

Person Specification 

Education/qualifications

• OISC Level 1 qualification or the desire to work towards it is beneficial

Experience/knowledge

• Knowledge and experience in providing high quality advice and advocacy for clients in areas such as asylum support, welfare benefits and housing;
• Experience of professional, independent and impartial service delivery to the public
• Experience of maintaining a caseload in line with AQS requirements or other relevant service standard
• Knowledge of and empathy with the backgrounds and experiences of asylum seekers and vulnerable migrants
• Experience of using client databases
• Experience of working with interpreters supporting clients with complex matters

Skills

•  Ability to manage a caseload autonomously, prioritise workload and meet deadlines
• Aptitude for grasping complex issues rapidly
• Ability to demonstrate good client facing skills
• Strong IT skills including Microsoft Office
• Communicates effectively at all levels, both verbally and written
• Supportive team player

 

Personal attributes

• Commitment to the aims and objectives of RAMFEL
• Has a positive, resilient, enthusiastic and pro-active approach
• Ability to demonstrate behaviour in keeping with RAMFEL’s core values of Teamwork, Respect, Integrity and Fairness

Successful candidates should expect to be  appointed at the starting point of the salary scale. A higher salary will only be considered for exceptional candidates with strong evidence of relevant experience

Are you a proactive, collaborative and flexible individual with a proven record of working and engaging positively with young offenders or other vulnerable groups?  Do you have experience of providing support, advice and advocacy and the ability to assess a client’s needs?

If so, join St Giles Trust as a Caseworker working on our vital SOS project, which works across the country in areas affected by London gangs and sees our staff work with both victims and perpetrators of serious youth violence and other gang-related offences.

About St Giles Trust 
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this key role
Our successful candidate will undertake a broad range of duties, including assessing referred clients, with reference to St Giles Trust assessment practices, and producing support and risk management plans based on these assessments, promoting inter-agency collaboration in the assessment and planning process.

You will ensure that all young people work towards an agreed support plan which is regularly reviewed and adapted to ensure that they meet their individual needs and goals, and deliver a holistic support service that will include social and housing support, accompanying to appointments, education, training and employment options, benefits work, and debt advice.

We will also count on you to build effective relationships with young people involved in the criminal justice system and with referral and regional agencies, whilst closing cases efficiently and positively, identifying a survival plan for the client that will identify agencies that can be used for ongoing support is also an essential duty.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting, and promoting the safety of our clients. An Enhanced Adult and Child Workforce with Child barred list DBS check is required for all successful applicants.

What we are looking for

• To have worked on an offender-led support project, had personal experience of the criminal justice system, served a prison sentence, or still be serving a prison sentence in a prison within reach of London
• Experience in negotiation with partner agencies to establish links to further aims of the project
• Experience of engaging successfully with challenging people, for example people who have complex needs
• Experience in working in local community-based projects
• A relevant qualification to a good standard, or be working towards one
• A sound knowledge and awareness of the issues faced by our client group
• Excellent interpersonal, relationship-building and communication skills, both verbal and written

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, childcare vouchers, season ticket loan and much more.

Please note St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

We are an equity and inclusion-confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, neuroexpansive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

If you require further information, or to apply, please visit our website via the ‘Apply’ button. 

Closing date: 7 January 2023. Interview date: 21 January 2023.

About us

The Refugee and Migrant Centre (RMC) is an established, multi award winning charity that provides a safe, welcoming environment to thousands of refugees and migrants living in the Black Country and Birmingham.

Our highly skilled and diverse staff team provide a broad range of services including advice and support on immigration (OISC regulated level 1, 2 & 3), employment, welfare, education, ESOL, housing, homelessness, destitution, citizenship, health and wellbeing.

RMC have been assisting beneficiaries to access and sustain appropriate accommodation and improve their housing and living conditions for nearly two decades. RMC also deals with many aspects of homelessness, destitution, rough sleeping, and exploitation.

Why work for us?

Our culture is what makes us unique. We encourage an open, honest working environment where people are valued. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes.

What you'll be doing

Purpose and Scope of the Role

• To provide professional and effective advice and guidance to a broad range of service users of RMC in particular welfare benefits, housing, health and other generalist advice areas and experience of advice work dealing with asylum seekers, refugees and vulnerable migrants
• To assist/support the team and the management to meet the needs of the beneficiaries and achieve targets. 

Main Tasks and Responsibilities

Working within the team  

• To ensure the professional and organisational requirements are respected and met during the delivery of advice.
• To assist the senior colleagues and Casework Team Manager in order to drive efficiency, quality, systems improvement and target achievement. 

 Casework and advice  

• To offer advice, advocacy and support to service users with various aspects related to their welfare as requested by the management of RMC and funders’ requirements.
• To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner. 
• To provide appropriate support and mentoring to any volunteers under supervision. 
• To represent RMC at external meetings and events when required by the senior colleagues.
• To maintain effective working relationships with partners and stakeholders. 

Flexibility

In order to deliver the stated aims of for this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above, such duties will fall within the scope of the job and be directly related within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Please see the attached Person Specification

We have an exciting opportunity for an experienced Domestic Abuse Service Manager to join the London Victim & Witness Service Pan-London DA team in East London, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• £500 bonus paid on successful completion of probationary period (pro-rata for part time roles).
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the Role:

This role is a hybrid working role and is based at our Whitecross Studios offices, Islington, London for a minimum of one day a week subject to operational demand.

As a Domestic Abuse Service Manager you will be:

• Effectively managing and developing a high quality, innovative and pro-active domestic abuse service for victims and their children, including those at highest risk.
• Managing a team of IDVAs providing regular supervision, case review and support.
• Demonstrating strong leadership and management skills/ experience with a resourceful pro-active attitude and ability to use own initiative.
• Ensuring that services are delivered in accordance with the service specification and performance targets set by the services funders, as well as in line with SafeLives criteria for delivering domestic abuse services. The services will also be in line with Victim Support's policies, IDVA procedures, business process and plan.
• Ensuring that the service prioritises the safety, security and dignity of service users and their children.
• Taking the lead in crisis situations and providing advice and guidance on risk, safeguarding issues and information sharing GDPR concerns.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.