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Location: Our offices in Battersea Library or Roehampton and outreach locations, with home working possible and significant outreach at Wandsworth Foodbank welcome centres
Background
We are looking for a motivated individual to join our team as a Money Advice Caseworker. This crucial role involves giving a full range of debt advice; including dealing with emergencies, budgeting advice, debt options and helping with a debt strategy.
You will be ensuring that income is maximised for all clients through the take up of appropriate benefits.
This will enable you to use your professional skills as a Money Advice Caseworker to achieve the best possible outcomes for clients. The project is delivered through a mix of telephone, digital communication channels and face to face appointments held in Wandsworth Foodbank centres.
Why you should join us!
We believe that investing in and listening to our teams makes us a better organisation. We involve staff and volunteers extensively in the design and delivery of our services, as well as in long-term planning. We’re proud of our teams and in return offer excellent opportunities for personal development and career growth, with many of our staff having progressed from advice roles to supervision and management with our support.
We also offer these benefits:
What we’re looking for
We are looking for an empathetic and knowledgeable candidate with some experience in Debt work who would like to learn more. We’re looking for someone who would enjoy working with Wandsworth Foodbank in a fast-paced environment at their welcome centre locations.
Citizens Advice Wandsworth is passionate about promoting equality, valuing diversity and working inclusively. We welcome applications from all suitably qualified persons particularly people with Disabilities and Black, Asian and Minority Ethnic applicants, as these groups are currently under-represented in our workforce.
Closing date: 10am on Thursday 30th November
Interviews: Tuesday 6th December
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Kensington and Chelsea’s Information and Advice (I&A) service provides rights-based information, advice and advocacy on Welfare Benefits, Social Care and Housing options as well as practical assistance to enable older people access their entitlements.
Join a vibrant, values‑driven local charity making a real difference to older people across Kensington and Chelsea. As a Senior Information & Advice Caseworker, you’ll play a key role in ensuring our rights‑based advice service is the best it can be — supporting advisers, shaping quality, and helping older people access the benefits, care and housing options they deserve.
If you’re motivated by impact, collaboration and championing dignity and independence, we’d love to hear from you!
Registered Charity
51 - 100
We believe that ageing should be about living well — staying connected, independent, and fulfilled at every stage of life.
The client requests no contact from agencies or media sales.
We are seeking an experienced paralegal, or trainee solicitor to fill the post Employment Law Caseworker. As an experienced employment law practitioner or aspirational trainee solicitor (England and Wales), you will be required to provide professional legal advice on employment law matters to members.
PCS will provide fully funded accredited training with 1 day a week release. With supervision by a qualified solicitor to enable you to pass your SQE examinations within 2 years, whilst gaining the required qualifying work experience through your day-to-day role.
Salary and Location
Successful candidates for the Employment Law Caseworker will be able to demonstrate:
The main duties of the Employment Law Caseworker role include:
You will be committed to professional development, through training, appraisal and the use of technology, you will be able to show how you maintain and share your up-to-date knowledge of employment legislation. An understanding of the political processes in the UK and the role and work of trade unions is essential.
Closing date: at 12 midday on Tuesday 23 June 2026
Interviews will be held in person at PCS Clapham on 10 July 2026
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
Please view our guidance for applicants.
JOB DESCRIPTION: EMPLOYMENT LAW CASEWORKER
Ref: 1126
Grade: Band 3, London or Region
Salary:
London Spine points 33 - 29
London starting salary £45,377 p.a. rising to £50,703 p.a.
Regional Spine points 36 - 32
Regional starting salary £42,105 p.a. rising to £46,348 p.a.
Location: London/Region
Purpose of the job:
To support the delivery of a professional legal advice, guidance, and representation on employment law matters to the, staff, and members.
Responsible to: Band 4, Employment Law Manager (Senior Paralegal)
Responsible for: Not applicable
Contacts
External:
PCS Members, elected officials and potential members. Employers, Legal and other advisors. TUC, Members of other trade unions and related bodies. MPs, pressure groups, campaigning bodies and media.
Internal:
PCS Staff and managers across Regions, Senior Management Team, National Management Team and other PCS Departments.
Main duties and responsibilities
1. Key areas
2. Communication
3. Casework Management
4. Team Working
5. Equality
6. General
Person Specification: EMPLOYMENT LAW CASEWORKER
Ref:1126
Date: May 2026
Location: London/Region
ESSENTIAL FACTORS
QUALIFICATIONS
EXPERIENCE
TRAINING
(including continuous professional development)
KNOWLEDGE
SKILLS
OTHER
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
This is a brilliant opportunity to turn housing options into real, lasting move-on opportunities for people who are ready to take their next step away from homelessness. As PRS Access and Resettlement Officer, you will be out there opening doors: building relationships with landlords and letting agents, identifying suitable private rented sector options, and helping clients move into homes where they can build stability, independence and confidence.
Day to day, you will work closely with Single Homeless Project (SHP) caseworkers and frontline teams to identify clients who are ready to explore PRS move-on, assess affordability and tenancy readiness, support property searches, arrange viewings, liaise with landlords, and help clients navigate the practical steps needed to secure a tenancy. You will provide clear advice around housing options, welfare benefits, tenancy expectations and sustainment, while supporting colleagues to feel confident using PRS pathways as part of their move-on planning.
This is a role with real pace, purpose and impact. You will need to be creative, persistent and confident in your communication, especially when negotiating with landlords, unblocking barriers or advocating for clients who may have been let down by systems before. For the right person, this is a chance to make a tangible difference every day — creating routes into housing, strengthening partnerships and helping people move forward with dignity and hope.
There will be a mixture of working in the community (attending viewings across London), working from office and working from home.
About you:
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Suitable candidates will be invited to interview as applications are received, therefore please submit your application as soon as possible to be considered. We reserve the right to close the advert when a suitable candidate is identified.
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role.
Registered Charity
501 - 1000
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
Salary: £31,104 to 34,199 (Grade B)
Contract: 12-month fixed term contract (maternity cover)
Hours: Standard hours are 37 hours per week. These can be worked flexibly, and we are happy to discuss part-time hours and alternative working patterns.
Would you like the opportunity to provide advice, casework and representation to students?
Working within an inclusive, empowering and aspirational culture, you’ll play a key role in providing specialist advice and representation to students at Manchester Met. As an Advice Centre Caseworker, you will support individual students through complex and often challenging situations, helping them to understand their rights, navigate systems, and achieve fair outcomes. This is a rewarding opportunity to make a real difference to students’ lives as part of a supportive, values driven team.
Working within our professionally recognised Advice Centre, you will:
Provide confidential, impartial advice and support to students on a wide range of issues, including:
Deliver advice through multiple channels, including face-to-face, telephone, email, and Microsoft Teams, adapting your approach to suit individual needs.
Manage casework efficiently and effectively, including drafting correspondence and negotiating with third-party organisations on students’ behalf.
Act as a representative and advocate for students at meetings, hearings and tribunals, both within the University and externally. Cases may include issues such as discrimination, academic misconduct, or sexual violence.
Work collaboratively as part of a supportive, passionate team focused on improving outcomes for students.
What Are We Looking For?
We’re looking for someone who has:
For further information and to apply, please click the apply button.
Closing Date: 12pm Monday 25th May 2026.
Interview Date: Week commencing 1st June 2026.
Various locations across the Liverpool area.
Some flexible hybrid working - 4 days office based, 1 day work from home.
1 Permanent and 1 Fixed term until 30th June 2027
Hours: 35 Hours per week
About the Role
Role Purpose:
Do you enjoy helping people? Are you a compassionate and people focused person?
Do you want to make a real difference to the lives of people who are in problem debt and help them find a way forward?
The Debt Advice Caseworker will provide an in-person high-quality debt advice and casework service to the organisation’s clients.
The Debt Advice Caseworker will provide mentoring and support to their co-workers, which will help develop their skills and expertise in debt and money management service, ensuring they deliver our clients with the best possible service.
A demanding role, whereby the Debt Advice Caseworker will have the ability to understand and deal with complex information.
They will work collaboratively with their team, management and external organisations.
Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.
Requirements
To be appointed as a Debt Advice Caseworker, you will need to have:
1. Knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.
OR
To be appointed as a Trainee Money Advice Caseworker, you will need to have knowledge of advice areas and money advice issues and have experience of giving advice. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.
2. Experience of achieving performance and quality targets/KPIs.
3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.
4. Effective oral/written communication skills and be numerate to the level required by the tasks.
5. Ability to prioritise own work, meet deadlines, manage workload and targets in a pressured environment.
6. An ordered approach to casework and an ability and willingness to follow and develop agreed procedures.
7. IT literacy with an ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
8. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
9. Ability and willingness to work as part of a team.
10. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equalities and diversity policy
11. Ability to work across different sites within Liverpool.
12. Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent.
Equality and Diversity:
All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.
Responsibilities:
1. Provide a casework service covering the full range of debt and money management advice, including debt relief orders, bankruptcy, and debt management plans.
2. Deliver our service by a range of methods required, including telephone/digital channels, drop-in sessions, appointments, outreach work, and home visits.
3. Act for clients where necessary; this includes drafting letters, budgets, financial statements, and negotiating with third parties.
4. Ensure income maximisation through the take up of appropriate welfare benefits.
5. Prepare and present cases to statutory bodies, tribunals, and courts when required.
6. Assist clients with issues, where they may be an integral part of a case, and refer them to the appropriate agencies and advisers.
7. Maintain standards of service delivery and ensure that casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the Money and Pensions Service Advice Quality Framework.
8. Comply with systems for monitoring and reporting purposes.
9. Work collaboratively with colleagues to ensure that the service area meets key performance indicators and targets.
10. Assist in the smooth running of the organisation and provide emergency cover for other parts of the service when necessary.
11. Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation.
Research and Campaigns
1. Keep up to date with current research trends and campaign issues.
2. Participate in research and campaigns activity by providing information on client’s circumstances and acting on behalf of the client.
Essential Criteria
1. An understanding of and commitment to the aims, principles and policies of the Citizens Advice service including a strong commitment to equality and diversity.
2. An understanding of the problems and issues associated with unmanageable debt and their implications for clients and advice service provision.
3. Recent experience of providing advice to the Advice Quality Standard and/or the willingness and ability to complete full debt advice training.
4. A good understanding of the skills and techniques used in interviewing clients through a range of channels including telephone, digital and face-to-face.
5. The ability to understand the needs of others and to empower clients to take action for themselves.
6. The ability to monitor and maintain own standards, prioritise work and meet deadlines and targets.
7. The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
8. The ability to work as part of a team and to respond positively to change.
How to Apply
For more information and to apply, please click on the Redirect button.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
Citizens Advice Waltham Forest is part of the London-wide Debt Free Advice (DFA) project, funded by the Money and Pensions Service. We are looking for an experienced Debt Advice Caseworker to join our team.
As a long-standing partner in the DFA programme, we have over a decade of experience delivering high-quality debt advice to local residents facing financial hardship.
We are seeking a skilled and compassionate adviser with a proven track record of supporting clients with debt and financial difficulties. You will be confident in delivering tailored, practical solutions and working with clients in a sensitive, non-judgemental way. Experience of providing debt advice in a regulated environment and working to quality standards is essential.
This is a hybrid role, combining face to face work at outreach locations and home working. You will deliver advice across multiple channels, including face-to-face, telephone, video and email.
If we are unable to appoint a fully qualified candidate, we will consider applications for a trainee position. Please refer to the Trainee Debt Adviser job description for further details. We anticipate the trainee programme will take approximately 6 months to complete, depending on prior experience. Training, mentoring and supervision will be provided. If you would like to be considered for the trainee role, please indicate this in your application.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Title: Traveller Equality Caseworker
Job Type: Full-time (35 hours per week)
Contract: Permanent, subject to continuation of funding
Location: Hybrid working with regular travel across England & Wales. Office located in London. Hybrid / flexible working arrangements may apply
Reporting to: ICPO London Operations Manager
Terms of Employment
To apply: Click Apply Now Below
The Traveller Equality Caseworker will provide an advice, support and information service to Irish Traveller people in prison in England and Wales and their families. Working as part of a small specialist team, the post-holder will manage a caseload of clients with complex needs, ensuring a trauma-informed, culturally sensitive, and rights-based approach at all times.
The role includes delivering targeted advocacy and equality focused support to Irish Traveller prisoners and their families, recognising the specific barriers and discrimination they may face within the criminal justice system.
What we're looking for:
· A formal qualification in a relevant discipline, or significant relevant professional experience
· Excellent communication and interpersonal skills, with the ability to build trust with vulnerable clients
· Experience of working with marginalised or hard-to-reach communities in a respectful, culturally competent and anti-discriminatory manner
· Proven ability to manage a varied caseload and prioritise effectively in a small, busy organisation
· Understanding of confidentiality, professional boundaries, and safeguarding responsibilities
· Competent IT skills and experience maintaining accurate case records
· The ability to work independently and as part of a collaborative team
· A proactive approach to problem-solving and adaptability in a dynamic work environment
· Strong organisational and administrative skills to handle multiple responsibilities and meet deadlines
· The role will require an Enhanced DBS check and Enhanced prison vetting
· Right to work in the UK
About ICPO London
ICPO London works to support Irish people in Prison and their Families. Delivering services across England and Wales we aim to support people with the challenges of imprisonment and rehabilitation. This is achieved by engaging in casework to provide information, support, and advocacy. ICPO services include; intensive case management, family support work, prison visits, information and advocacy on a wide range of issues and policies, including repatriation, health and discrimination.
Use the Apply Now Button below
Please provide CV and Covering Letter addressing all points in the Personal Specification
The client requests no contact from agencies or media sales.
Job Title: Information, Advice and Guidance Advisor
Position available: 1 full-time position (37.5 hours, Monday-Friday, 9am-5pm), based at Head Office, Sandwell
Salary: £24,784.50 - £25,492.36 (dependent on experience)
Closing date: 28 May 2026
All interviews will be held via Microsoft Teams
Is this you?
We are looking for a dedicated individual to join our dynamic fast-paced front door service. We are looking for someone with will be involved in the everyday duties to support victims/survivors of violence, alongside assisting colleagues within the organisation and liaising with external professionals. This individual must be empathetic, understand motivational interviewing and have the knowledge about safeguarding around abuse.
The Role:
This position will be responsible for delivering an effective trauma informed approach of first contact, care and support to clients who are victims/survivors of abuse provide. The postholder will provide high quality information, advice and guidance to victims of domestic abuse offering Tier 1 support. This includes an understanding of the current/historic situation, risk assessment, victim impact and decisions on next steps. The IAG will support in general tasks of referral taking from all referral avenues and offer an initial representation for BCWA should they wish to go on to a caseworker for interventions. The team will work within set targets for response and victims’ outcomes.
This is a challenging role that requires a timely response to all stakeholders, excellent interpersonal skills, IT confident and efficient and organised administration. It is from this first contact that the relationship with BCWA begins.
If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you.
The client requests no contact from agencies or media sales.
Liverpool Innovation Park- Flexible hybrid working minimum 3 days office based
(Available for experienced Energy Debt Specialists only after training on the telephone platform is completed.)
Term: Fixed Term until 31st March 2028
Hours: 35 hours per week
About the Role
Responsibilities:
Provide advice and a limited casework service covering the full range of debt and money management advice, including breathing space, debt relief orders, bankruptcy, and debt management plans.
Maintaining standards of service delivery and ensuring that advice and casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the minimum individual file review score of the Money and Pensions Service Advice Quality Framework.
Complying with systems for monitoring and reporting purposes.
Working collaboratively with colleagues to ensure that the service area meets key performance indicators and targets.
Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation.
Research and Campaigns
Keeping up to date and participating in current research trends and campaign issues by providing information on a client’s circumstances,
Essential Criteria
An understanding of and commitment to the aims, principles and policies of the Citizens Advice service including a strong commitment to equality and diversity.
An understanding of the problems and issues associated with unmanageable debt, particularly energy debt, and their implications for clients and advice service provision.
Recent experience of providing advice to the Advice Quality Standard and/or the willingness and ability to complete full debt advice training.
A good understanding of the skills and techniques used in interviewing through telephone and digital advice channels.
The ability to understand the needs of others and to empower clients to take action for themselves.
The ability to monitor and maintain own standards, prioritise work and meet deadlines and targets.
The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
The ability to work as part of a team and to respond positively to change.
Here are some examples of how we help our clients:
In Person Enquiry.
Mr Jones attended our drop-in service regarding multiple debts which had accumulated when, due to severe and sudden illness, he was forced to finish work. Mr Jones was unable to communicate by telephone due to his illness so needed in person support. He was anxious as his creditors had been contacting him asking him for payments and some were threatening court action.
The Caseworker helped Mr Jones obtain details of all his debts. They arranged a formal Breathing Space to stop further action from his creditors for 60 days. The Caseworker helped Mr Jones complete a budget, checked his benefit income was correct, and helped him claim charitable support to maximise his income. They also looked at practical ways of helping him reduce his bills and expenditure. Unfortunately, Mr Jones still had very limited income to make affordable payment arrangements to his creditors.
The Caseworker then advised him of all the options and solutions available. Mr Jones chose a Debt Relief Order insolvency solution, which the Caseworker completed, to give him a fresh start by effectively clearing his debts.
Telephone Enquiry.
Miss Smith contacted our advice line for help with her energy arrears. She struggled with a language barrier due to a limited level of English and was vulnerable due to a mental health condition. With a combination of several telephone calls, together with interpreting services, the Caseworker was able to successfully help her.
The Caseworker contacted the fuel provider concerned and advised of her vulnerabilities. They requested that Miss Smith’s details were placed on the Priority Services Register. Even though it was Wintertime, Miss Smith had not been topping up her prepayment meter as she could not afford to do so, so arrears via unpaid standing charges, were also accruing. The meter was also in an awkward position, so she found it difficult to access to top up. The Caseworker assisted her in contacting the fuel provider to install a new smart meter which she could access easier. Miss Smith was then able to use an app to top up her meter which she found more convenient.
The Caseworker assisted Miss Smith in completing a budget, benefit claims, charitable support and fuel vouchers. The Caseworker looked at ways of reducing her expenditure and easy energy efficiency measures Miss Smith could undertake herself in her home.
As a result of these actions, Miss Smith then had some disposable income and was able to start to top up her prepayment meter regularly and keep warm. The Caseworker also assisted her with the completion of a successful trust fund application to her fuel provider, to repay the arrears in full.
Requirements
Person Specification:
To be appointed as an Energy Debt Specialist, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options, and insolvency solutions.
You will also need to have the Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent. NEA Level 3 City and Guilds Level Energy Awareness would be desirable too.
OR for a trainee - at least 6 months’ experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
2. Experience of achieving performance and quality targets/KPIs.
3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.
4. Effective oral and written communication skills.
5. Numerate to the level required by the tasks.
6. IT literate with the ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
7. Ability and willingness to work as part of a team.
How to Apply
For more information and to apply, please click on the redirect button.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
Purpose of the job
Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.
Equality and Diversity:
All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.
Responsibilities:
1. Casework – The post-holder will carry a specialist caseload, providing advice and casework covering the full range of debt issues and solutions. This includes but is not limited to, dealing with emergencies, making use of the Breathing Space scheme, making offers of repayment, drafting financial statements, advising on insolvency options and providing budgeting advice. They will ensure that income maximisation is carried out and refer to other in-house advisers or specialist agencies as appropriate.
They will be required to act for the client where necessary and communicate with third parties to progress a case.
Advice will be delivered through a variety of channels including face to face (drop-in and appointments), telephone or digital channels and must conform to the Citizens Advice Quality of Advice standards and funder requirements. The post-holder will work to individual targets that must be met in order to contribute to team targets.
2. Administration - they will be responsible for ensuring that an efficient system of administration for all work is in place and that advice is provided in accordance with quality requirements, with cases recorded accurately and in a timely manner.
3. Professional Development - they will be responsible for sharing knowledge and best practice with colleagues to improve the quality of advice and will be expected to keep up to date with relevant legislation, case law, policies and procedures through regular internal and external training. They may be required to provide training to internal staff or external organisations where appropriate.
4. Research & Campaigning – they will assist with research and campaigns work by providing information about clients' circumstances through the appropriate channel, regularly reviewing their work to highlight common or significant issues.
5. External Links – they will develop positive links with external organisations and may represent CASNS at meetings or events.
6. Outreach – they will be required to work at various venues across the are
Person Specification:
Qualifications
1. They will be accredited to MaPS Caseworker level or be close to achieving this.
Essential
1. The successful applicant will demonstrate that they understand the aims and principles of CASNS.
2. A willingness to adhere to Debt Advice Quality Standards.
Knowledge and Experience
1. Demonstrable knowledge and experience of debt advice and casework.
2. Experience dealing with challenging cases and vulnerable debt advice clients.
3. Experience of or willingness to work in outreach settings with an understanding of information assurance and safety in those settings.
4. Have essential IT and telephone skills and the ability to use an online case management system to store and maintain case records.
5. A proven commitment to Continuous Professional Development (CPD).
6. Have a good, up-to-date understanding of the application of Equality, Diversity and Inclusion to the provision of advice.
7. Demonstrate competence in and experience of supporting other advisers within a team.
8. A good understanding of the skills and techniques used in interviewing clients through a range of channels including telephone, digital and face-to-face.
Skills
1. Good numeracy skills and the ability to check calculations, prepare budgets and financial statements and read benefit statements.
2. The ability to analyse and interpret complex information.
3. Good oral and written communication skills and the ability to communicate well with a wide range of people including members of the public and external agencies.
4. The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
5. The ability to organise their workload, monitor and maintain own standards and prioritise work to meet deadlines and targets.
Personal Qualities
1. They will be empathetic, professional and approachable.
2. They will be comfortable working within a team with varying levels of experience.
3. They will positively contribute to the morale of the team.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.
Debt & Welfare Benefits Adviser / Debt & Welfare Benefits Trainee Adviser
Salary: £30,000 pa for experienced adviser.
£25,000 pa for trainee (review after 6-months)
35 hours per week, 25 days A/L + contributory pension scheme
Birmingham Settlement has an opportunity to join our Money Advice Team, either as an experienced Debt & Welfare Benefits Adviser or a Debt & Welfare Benefits Trainee Adviser.
As an experienced Debt & Welfare Benefits Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstance. As a Trainee you will have a basic knowledge and understanding of the issues affecting people experiencing debt and benefit problems along with some experience in an advice service or customer facing setting along with the ability and willingness to undertake training and development.
Based at our Newtown office with outreach work in other areas of the city, you will be adaptable with excellent communication skills, flexibility, and the ability to manage your own workload.
You will be joining a long established and professional Money Advice Team providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with training to build and continually improve money management and financial capability.
This is a great opportunity to join a progressive charity making a real difference to people’s lives – see our website.
This is an active recruitment – early applications are encouraged.
For an informal discussion about the roles call Theresa Gniadkowski
For an application pack visit the vacancies page on our website or email us, or write to Human Resources, Birmingham Settlement – Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH
Closing date for applications: Friday,12/06/2026, 12.00 noon
Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303
The client requests no contact from agencies or media sales.
About us
Refugee and Migrant Justice (RMJ) is one of the UK’s largest charities providing immigration and asylum advice, dedicated to supporting refugees, asylum seekers, and vulnerable migrants to access justice and rebuild their lives.
As an IAA Level 3 accredited organisation, we represent clients at every stage of the immigration and asylum process, including appeals up to the Upper Tribunal of the Immigration and Asylum Chamber. Our work also extends beyond legal advice: we support individuals facing destitution to access housing, financial assistance, and other essential services to which they are entitled.
At RMJ, we are not only committed to delivering high-quality legal support—we are also working to change the system. Our team actively campaigns for a fairer and more humane immigration system. This means our caseworkers have opportunities to contribute to strategic litigation, policy engagement, and wider advocacy work that drives meaningful change.
We are proud to have recently been recognised as a Great Place to Work, reflecting our commitment to building a positive, inclusive, and supportive workplace where our staff can thrive while making a real difference.
We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of UK immigration policy and/or of rough sleeping. This includes individuals with direct experience or experience gained through supporting family members with the challenges posed by immigration and asylum practices- those who have been or could have been clients of RMJ.
We guarantee an interview to refugees, stateless people and others with lived experience of forced migration, as long as they meet at least 50% of the essential criteria.
If you are passionate about justice, human rights, and supporting some of the most vulnerable people in society, we would love to hear from you.
Role overview
The purpose of the role is to assist some of the most vulnerable people in our society with immigration legal advice and representation. The focus of the legal work is on non-legal aid funded matters, representing people who are homeless or at risk of homelessness and otherwise have no access to legal advice, to regularise their immigration status in the UK.
We are only considering applicants with relevant legal experience. Qualifications needed are IAA, IAAS or Solicitor with 1 year+ immigration experience.
Key Responsibilities
Case management
For further information and application process, please refer to the job pack.
Registered Charity
21 - 50
Refugee and Migrant Justice works to; support people in crisis, improve access to justice and dismantle barriers that stand in peoples' way.
The client requests no contact from agencies or media sales.
Safeguarding Caseworker x 3 (Remote – Temp from June 1st to mid-October 2026)
I am delighted to be working with a fantastic children’s charity in search of three highly organised, calm-under-pressure, Safeguarding Caseworkers to support this international non-profit organisation. This fully remote role focuses on managing safeguarding concerns across a global network, ensuring timely, proportionate, and child-centred responses.
The Role
You will lead safeguarding cases from initial report through to resolution, working with colleagues, volunteers, and partners across multiple countries. You’ll play a key role in ensuring safe, consistent decision-making in line with organisational policy and local legislation.
Key Responsibilities
About You
Working Arrangements
Additional Information
If you have the above skills and experience and are available from 1st June, please apply online today, I would love to have a conversation with you!
Mind in Croydon is seeking a compassionate, proactive and community-focused Social Networking Caseworker to support adults experiencing severe and enduring mental health challenges to build confidence, strengthen social networks and engage in meaningful community activities.
This is a person-centred, recovery-focused role working with a caseload of up to 35 individuals. You will support people to identify their goals, access mainstream opportunities such as education, physical activity, cultural groups and volunteering, and gradually reduce reliance on statutory services where appropriate.
The role combines direct one-to-one support, partnership working with mental health professionals and community organisations, and the development of group activities at Fairfield House, Croydon. You will play a key role in enabling people to rebuild independence, confidence and community connections.
This post requires flexibility to meet the needs of the service, which may include occasional weekend work, as part of the rota. Time off in lieu (TOIL) will be provided where additional hours are worked, and there is no routine expectation of frequent out-of-hours working.
If you are motivated by social inclusion, empowerment and practical recovery support, we would welcome your application.
Hours 36 hours a week, full time, worked across a rota covering Saturdays
Reports to: Social Networking Manager
Based at: Mind in Croydon Fairfield House 10 Altyre Road, East Croydon, flexible working with regular presence across our premises and community sites across the London Borough of Croydon
To apply, please submit an up-to-date copy of your CV and a cover letter no longer than 2 A4 pages to, outlining your reasons for applying and demonstrating how you meet the criteria set out in the person specification.
Registered Charity
51 - 100
Mind in Croydon is working to promote good mental health. It seeks to empower people to lead a full life as part of their local community.
The client requests no contact from agencies or media sales.
The Therapies Caseworker will be responsible for supporting delivery of Ben’s therapy provision including Ben’s 24/7 support line and onward therapy referrals. This role requires strong administration and caseworking skills, a level of specialist knowledge or experience and a commitment to providing person centred, compassionate support for those who are struggling or in crisis.
Key responsibilities
· To communicate in a professional and sensitive manner clinical and non-clinical advice and guidance within the scope of the service and practice to both internal and external stakeholders.
· Support Ben’s Urgent Response Service offering briefings, providing listening ear activity and therapeutic activities as and when required.
· In the absence of Therapies Co-ordinator or when needed may be required to set up new providers and associates, including due diligence checks which are also in line with new supplier requirements for financial administration.
· Support with the collection of management information and service user client outcomes and satisfaction data and insights.
· Collaborate on initiatives and projects that advance Ben’s charitable mission and objectives.
· Ensure any associated targets, SLA’s are worked towards and achieved and any underperformance is escalated accordingly.
· There may be times when the Therapies Caseworker may be required to support additional duties or projects. This will be discussed with them and agreed with their line manager.
Whilst this role does not specifically require the individual in post to be a clinician, this would be a desirable and enable the postholder to deliver internal therapeutic support for specific cases, providing telephone / virtual counselling sessions to identified individuals. In this instance, the postholder would also be required to maintain their professional registrations and CPD (Continuing Professional Development) as applicable, this will be supported by the organisation also.
This job description is not intended to be an exhaustive list of responsibilities and will be regularly reviewed and amended, as necessary.
Job Specific Competencies
· Collaborative and team-oriented, with a willingness to collaborate with colleagues, share knowledge and expertise, and contribute to a positive and supportive team culture.
· Commitment to ongoing learning and professional development, with a willingness to stay informed about emerging trends, research, and best practices in counselling and therapy.
· Strong organisational and time management skills, with the ability to prioritise tasks, manage multiple responsibilities, and meet deadlines.
Should the postholder have a clinical background:
Qualifications required
· It is not an essential requirement to hold a specific qualification for this role
· It would be desirable for the postholder to have or be working towards a minimum Level 4 Diploma in Therapeutic Counselling or equivalent, or alternatively registered as a health, mental health, or social care practitioner e.g. BACP/UKCP/HCPC/BABCP or equivalent
· It would be desirable for the postholder to have a level 3 or 4 IAG qualification
· Commitment to ongoing learning and professional development, with a willingness to stay informed about emerging trends, research, and best practices in counselling and therapy.
Experience required
Our Values
· Passionate
· Respectful
· Inclusive
· Driven
· Empowered
This job is suitable for someone who…
· Can demonstrate flexibility and be adaptable
· Is conscientious and motivated to deliver to deadlines
· Shows creativity and takes a solution focused approach
· Is open and honest and demonstrates integrity
· Has the desire to help and support others
· Is approachable
· Is passionate about the services we deliver
· Is seeking to enhance and continuously improve self and the services we provide
· Shares our ambition to save the lives of our automotive family
· Is passionate about making a positive difference to people’s lives
· Is passionate about people and their importance in making an organisation successful
· Is proactive and enjoys interacting with people from all walks of life
Registered Charity
51 - 100
To make a positive difference to people's lives within the automotive industry.
The client requests no contact from agencies or media sales.
