31 Advice caseworker jobs

Location: Our offices in Battersea Library or Roehampton and outreach locations, with home working possible and significant outreach at Wandsworth Foodbank welcome centres

Background

We are looking for a motivated individual to join our team as a Money Advice Caseworker. This crucial role involves giving a full range of debt advice; including dealing with emergencies, budgeting advice, debt options and helping with a debt strategy. 

You will be ensuring that income is maximised for all clients through the take up of appropriate benefits.

This will enable you to use your professional skills as a Money Advice Caseworker to achieve the best possible outcomes for clients. The project is delivered through a mix of telephone, digital communication channels and face to face appointments held in Wandsworth Foodbank centres. 

Why you should join us!

We believe that investing in and listening to our teams makes us a better organisation. We involve staff and volunteers extensively in the design and delivery of our services, as well as in long-term planning. We’re proud of our teams and in return offer excellent opportunities for personal development and career growth, with many of our staff having progressed from advice roles to supervision and management with our support.

We also offer these benefits:

• Access to training courses and professional development opportunities.
• Maternity, parental and caring leave paid above the statutory minimum.
• 5% pension contribution (after successful completion of your probation period).
• Access to an Employee Assistance Programme.
• Cycle to Work scheme.
• Childcare voucher scheme.
• Generous leave entitlement, we give 25 days annual leave (with regular increases based on length of employment) plus public holidays and time off between Christmas and New Year.
• Option of flexible working arrangements where possible.

What we’re looking for

We are looking for an empathetic and knowledgeable candidate with some experience in Debt work who would like to learn more. We’re looking for someone who would enjoy working with Wandsworth Foodbank in a fast-paced environment at their welcome centre locations. 

Citizens Advice Wandsworth is passionate about promoting equality, valuing diversity and working inclusively. We welcome applications from all suitably qualified persons particularly people with Disabilities and Black, Asian and Minority Ethnic applicants, as these groups are currently under-represented in our workforce. 

Closing date: 10am on Thursday 30th November

Interviews: Tuesday 6th December