Advice Centre Manager Jobs in Home Based

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

• You will have substantive experience in providing immigration advice and casework, with the relevant Level 2 OISC qualification (or OISC level 1 working towards Level 2). Please note only candidates with the relevant OISC qualification and legal experience will be considered.
• You will be part of a specialist team that provides a migration service within a centre for people experiencing homelessness and interconnecting needs.
• You will have experience of working jointly with other agencies and building strong, effective partnerships internally and externally.

Full job description can be found on our website.
 

Salary: £36,159
Closing Date: Sunday 19th May
Interview Date: Friday 24th May

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Resource Futures’ roots are in community impact and our community projects inspire individuals and communities to act on climate issues. The projects we deliver are many and varied, and all enable people to play their part in reducing waste and living more circular lives. In addition to strong outcomes related to sustainability, these projects build local connections and improve community resilience.

This is a new role, and you will be joining the team at an exciting point in its development, as we consider how we evolve the work. You will work closely with our Community Impact Lead to support both the delivery and the development of our community work. The Community Impact work at Resource Futures is an important part of our business; it captures a number of long-term projects which are at the heart of our company. These include Community RePaint, Community Action Groups Devon, Community Action Groups Somerset, the Fixy project, the Gloucestershire Real Nappy Project and more.

We are looking to build on our strengths and track record of delivering quality, impactful community projects. We therefore have an exciting opportunity for an experienced individual to join our Community Impact team.

What you will be doing

• Project delivery: Getting involved in project delivery, such as foundational research for project development and delivering workshops.
• Project management: Overseeing the effective delivery of projects, including reporting, and supporting the planning and set up of new projects as they come online.
• Innovation and Development: Supporting us to improve and expand our projects and programmes. You will also assist in identifying new projects or funding opportunities and contribute to the preparation of funding proposals. This may involve exploring options for the governance structure of this area of work.
• Marketing and communications: Promoting our projects, developing our external communications and acting as an ambassador for our community work.
• Monitoring and evaluation: We are on a journey to better capture the impact of specific projects, and the impact that our community work has collectively. You will take an active role in supporting this element of our work.
• Partnership working: Collaboration is key to our approach. You will liaise with existing clients and partners for project delivery, develop new partnerships to further our aims and also take part in key networking and external events.
• Team development: You will work closely with the Community Impact Lead to contribute to the development of the team, during our team meetings and away days. You will be comfortable managing staff, teams and subcontractors to deliver desired outcomes.
• Day-to-day operations: Working closely with the Community Impact Lead, HR and Finance, to support our remote project teams, problem solve issues as they arise, develop our internal systems and processes, maximise efficiencies and drive improvements.

Benefits include:

• Embedded flexi working culture.
• 25 days annual leave, plus bank holidays, each year (pro rata for part time employees).
• One volunteer day each year (pro-rata for part time employees).
• A generous ethical pension plan (the company will match up to 7% of your contribution).
• Life assurance cover.
• Employee Assistance Programme, offering 24/7 GP access, mental health support, wellbeing advice, financial and legal guidance.
• Cycle to work scheme and on-site secure bike parking and showers at our Bristol

We are an equal opportunities employer, welcoming applications from all, and we will always consider flexible working options if appropriate. We are Disability Confident and committed to recruiting, retaining, and developing people from the widest possible pool of talent. We are an accredited Living Wage employer, committed to paying a wage based on the cost of living to all of our people.

Deadline 23:59 on Wednesday 8 May. 

Interviews to be held on Thursday 16 and Friday 17 May.

Do you want to make life better for LGBT+ victims and survivors of abuse?

Galop, the UK’s LGBT+ anti-abuse charity, is seeking a Survivor Engagement Manager. Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do. We are person-centred, empowerment-based, and trauma- informed – meaning our focus is always on helping our clients decide what is best for them, and then supporting them through their journey.

We are looking to recruit a Survivor Engagement Manager. This new role will lead the development of Galop’s approach to survivor engagement, ensuring that LGBT+ survivors are at the centre of all of our work. This role combines the need for a strategic outlook, alongside practical frontline skills in working with those who have experienced trauma. You will be experienced in managing complex projects that centre survivors and juggling competing priorities. You will be a team player who is able to work collaboratively across the organisation, including staff, volunteers and trustees, bringing people together to make change. Anti-oppression and a clear understanding power and power dynamics will be at the heart of your practice, designing processes, systems and projects with the most marginalised within our community in mind.

We are looking for someone with experience of trauma-informed practice and who seeks to empower those that they are working with. You will have excellent influencing skills and be able to bring together groups of people to make change for LGBT+ survivors.You will be responsible for:

- Working collaboratively across Galop teams to embed survivor engagement across the organisation
- Development of Expert by Experience group(s), ensuring structures are in place to ensure to diverse LGBT+ survivors can engage with and lead this work
- Co-designing and delivering a programme of activities with and for LGBT+ survivors in line with Galop’s survivor engagement strategy
- Developing and implementing robust monitoring and evaluation processes to ensure that Galop is able to assess the effectiveness of the work and demonstrate the difference it is making.
- Working with Galop’s policy, research and comms teams to ensure that Survivor voices are at the centre of our external work
- Working with Galop’s services team to ensure survivors are at the centre of the design, development and delivery of services.

You will work closely with the Director of Development to:

- Develop and implement Galop’s Survivor Engagement Strategy, ensuring that survivor voice is at the centre of Galop’s work
- Build effective external relationships, including with funders, commissioners and partner organisations.
- Manage the Survivor Engagement budget

Essential and Desired Criteria:
E= Essential  D=Desirable 

E- Excellent understanding of the lived experiences of LGBT+ survivors of gender-based violence.
E- Experience of supporting and working with survivors of gender based violence and designing safe and    empowering methods of engagement.
E- Experience of designing and delivering workshops with survivors or ‘experts by experience’ within the voluntary sector.
E- Experience of trauma-informed group facilitation, and managing complex group dynamics.
E- Understanding of the specific needs of diverse LGBT+ survivors.
E- Strong understanding of delivering empowerment-based and trauma-informed work.
E- Excellent project planning and management skills, with the ability to lead a complex programme of work independently.
E- Experience of safeguarding and managing risk.
E- A demonstrable commitment to anti-oppressive working practices.

D- Experience of working collaboratively/in partnership to influence change both within and outside of an organisation.
D- Demonstrable training skills and ability to communicate complex information in a digestible and engaging format.
D- Lived experience related to the work that Galop does.

At Galop, we believe in equity and understand the importance of inclusion for staff with a wide range of lived experience. No matter your age, race, faith, orientation, gender identity, disability, or class, we want you to feel welcome here. To that end Galop has a multi-year Equity, Diversity, and Inclusion plan in place, currently focusing on equity and inclusion for trans staff and staff members of colour. We are committed to listening and learning, and to constant improvement. We believe it is our job to make sure that all our staff, particularly those from minoritised backgrounds, feel welcome, safe, and able to thrive at Galop.

Galop Benefits:
Employee Referral Scheme: refer a friend to apply to work at Galop and receive £100 if they are successful.
-Eye Health Policy: receive financial contributions towards eye health checks and glasses.
-Vaccination Reimbursement: financial reimbursement for Covid and Flu vaccinations.
-Flexi Working Available: talk to your line manager to find a working pattern that best suits your needs.
-Rental Deposit Scheme: we offer interest free loans to employees to aid with paying deposits on rental properties.
-Employee Assistance Programme and Clinical Supervision: Access to a 24/7 Employee Assistance Programme for support and wellbeing at work and Clinical Supervision from external supervisors to aid with welfare at work.

Closing Date:
Applications should be submitted by 10.00am 7th May 2024.
First round interviews will be held w/c May 20th 2024.

Location: London/Hybrid
Contract Type Permanent, Full time
Hours: 35 (part time 28 hours top be discussed if preferable)
Salary: £36,879.95-£40,475.64 (including an inner London weighting of £4009.14 for employees living in London or working from Galop's offices in London. Salary pro rata where relevant as part time 28 hours available to discuss.)

Closing date: 07-05-2024

REF-213286

We are looking for a Policy Officer within our Service Delivery Team. You will have demonstrable understanding of health and social care policy and related public policy developments in the UK, as well as an understanding of how policy decisions are influenced and made. You will have knowledge and experience of research and analysis relevant to health policy, as well as familiarity with and understanding of the core principles of both quantitative and qualitative research.

Salary: £40,708 - £43,615 per annum

Contract period: Permanent

Reporting to: Group Chief Executive

Team: Service Delivery

Location: Oxford / hybrid working (up to full time from home, in line with Picker's remote and home working policy - must be based in the UK)

In this role, you will support the development and implementation of Picker's policy influencing strategy to make person centred health and social care a reality for everyone. You will be responsible for monitoring policy and political developments, promoting evidence-based policies to advanced person centred care and building and maintaining relationships within the health policy world. You will leave on the development of policy outputs including briefings, position statements and white papers, working with colleagues to build evidence and articulate Picker's messages.

This role

In this role, you will:

• Develop and maintain a good understanding of key health and social care policy and political developments
• Lead on or assist with a range of high-profile policy projects, including the planning and development of projects, and contributing to analysis, writing and publication.
• Identifying opportunities to contribute to public policy debates in health and social care, using evidence from Picker’s work and from the public domain to provide insightful thought leadership.
• Work collaboratively with colleagues to support policy analysis, responsive policy work, and to enhance Picker’s external profile across various audiences.
• Lead on and assist with written outputs, such as topic-specific briefing papers, website copy, presentations and blog posts to communicate the findings of our work.
• Carry out literature reviews and rapid scans of data and evidence to scope public policy positions on a range of key issues.
• Present evidence and findings (both in writing and orally) about highly complex and sometimes contentious subjects to a wide range of audiences, ensuring an understanding of the subject and issues arising and enabling informed decision making
• Support the drafting of responses to consultations, policy briefings, and other public policy initiatives, including relevant third party publications.
• Build and maintain relationships with external stakeholders, partners, and collaborators relevant to our policy portfolio, including academic and health and social care policy communities.
• Work collaboratively with other teams, creating strong links between other programmes and projects, to promote the use of services, products and survey findings that improve the quality of healthcare.

About You

You will have:

• Understanding of health and social care policy and related public policy developments in the UK
• Understanding of how policy decisions are influenced and made
• Knowledge and experience of research and analysis relevant to health policy. This might include synthesising different kinds of evidence, carrying out interviews, or analysing data
• Familiarity with and understanding of the core principles of both quantitative and qualitative research including strengths and limitations of different approaches and their use in different contexts
• Evidence of being able to produce high quality written work for a range of audiences
• Experience of developing and maintaining relationships with external stakeholders, collaborators or partners
• An interest in healthcare quality and person centred care
• Ability to analyse complex policy issues, assess their implications for Picker and our beneficiaries, and provide evidence-based recommendations
• Excellent project management skills with a track record in undertaking and managing policy and/or research projects
• Ability to present data and information to a wide range of audiences through formal and informal presentations, both written and oral
• Ability to work independently under managerial direction, seeking advice on company policy or resource issues as required, and gain required approval at predetermined stages of projects
• Educated to degree level or equivalent in a relevant discipline (or equivalent experience)

This is a summary of the job description. Please review the full job description below.

About Picker Institute Europe

Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Our mission is to make person-centred health and social care a reality for everyone.

We evaluate the areas of health and social care that matter most to people, producing actionable and insightful results to drive advances in standards. If you are passionate about putting people at the forefront of healthcare services, then Picker could be the place for you.

Working with us

Here at Picker, we believe in treating our people well; from excellent career opportunities to a positive, collaborative culture. We all work with a shared set of values that inspire us to achieve the biggest impact.

Working alongside colleagues who are experts in their field, you will be part of a team contributing to our vision ‘the highest quality person centred care for all, always’. You will contribute to our research with NHS Trusts and many high profile charities, such as The British Heart Foundation, Pancreatic Cancer UK and Mind.

To support you we offer a friendly, person centred working culture with many benefits including:

• Flexible and hybrid working opportunities, including flexible start and finish times
• Convenient Oxford location with free parking
• 25 days holiday, increasing to 30 days, plus public holidays
• Option to buy or sell up to 5 days of annual leave
• Christmas office closure (currently an additional 3 1/2 days leave)
• Contributory company pension scheme (currently employer matching up to 8%)
• Enhanced maternity, paternity and adoption pay
• Free life assurance (currently 4 x salary)
• Tailored learning and development, including access to complete iHasco training library
• Health and wellbeing resources including an Employee Assistance Programme
• Season ticket loan scheme
• Regular calendar of social activities organised by a dedicated Social, Wellbeing and Employee Engagement team

Join a compassionate team dedicated to making a difference in the lives of those experiencing homelessness. Prospectus is thrilled to partner with an esteemed housing charity in their search for a Housing Scheme Manager. This full-time, permanent role is based in St Albans and requires on-site presence.

As the Housing Scheme Manger, you’ll lead a team in providing crucial support, advice and assistance to individuals transitioning from homelessness to secure housing. Your role will encompass fostering a trauma-informed, person-centred environment where individuals feel empowered to access the help they need. From facilitating access to move-on accommodation to offering counselling and connecting individuals with specialised support services, you’ll play a pivotal role in guiding the toward stability.

We’re seeking a compassionate individual with the right values and behaviours to cultivates a positive workplace culture rooted in respect and dignity for those you serve. Essential qualifications include experience in line management, a deep understanding of the multifaceted needs of homeless individuals, and knowledge of relevant legislation pertaining to homelessness, housing, and equality.

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Are you passionate about supporting people to uphold their rights?

Disability Advice Service Lambeth (dasl) is Lambeth’s peer-led Disabled People’s Organisation.  

We want to appoint a Professional Advocate who shares our ethos and values and is committed to supporting Lambeth residents achieve their legal rights.

dasl have provided an advocacy service for Lambeth Council for 12 years and since 2020 we have played a key role in the Lambeth Advocacy Hub, a single point of access for all statutory independent advocacy services for Lambeth residents aged 16 and over. We manage referrals and enquiries and provide independent Care Act advocacy and a range of non-statutory advocacy.

We provide a high quality service - we hold the Advocacy Quality Performance Mark. You will hold, or be working towards, a qualification such as the Certificate/Diploma in Independent Advocacy (Level 3), or be able to show the necessary skills and relevant experience in a formal or informal advocacy role. 

dasl’s success comes from dedicated work of our skilled staff, many of whom are Disabled people. You will be valued for who you are in our supportive and friendly team.

We work flexibly between home and office. Our office in Brixton is accessible.

This is a rolling recruitment - applicants will be shortlisted and interviewed as soon as possible. We encourage you to apply as soon as you are able.

We are seeking to recruit a skilled and dedicated individual to join our team as a Specialist Multiple Disadvantage Worker at Lewisham Vulnerable Adults Accommodation Service.

In Conjunction with the Service Management, you will work dynamically to deliver a high-quality support service to people in the borough of Lewisham with a range of complex and enduring needs.

You will have experience of providing intense support to a small caseload of clients with multiple disadvantages. The successful candidate will have skills and experience of working in a psychologically informed way to achieve the best outcomes.

About the role:

As a Specialist Multiple Disadvantage worker, you will have experience of intensively and skilfully managing a small caseload of clients.  

In the role of Specialist Multiple Disadvantage Worker, you will be expected to work in conjunction with the Team Manager to manage all referrals and assessments in a timely manner to ensure all assessments are conducted in a skilled and sensitive way to encourage potential clients to openly discuss their strengths as well as their deficits.  

As a Specialist Multiple Disadvantage Worker, you will be responsible for the delivery, and evaluation, of a range of Life Skills, and Recovery workshops and activities to support our clients' skills acquisition. To give support and guidance to project workers in relation to best practice standards for supporting homeless people with multiple disadvantages and complex needs.

The Specialist Multiple Disadvantage Worker will have skills in effectively liaising and building good relationships, with external and internal stakeholders to keep a satisfactory level of appropriate referrals.

About you:

• An understanding of best practices in supporting people with complex needs and an ability to support and guidance colleagues.  

• The ability to effectively and intensively case management a small case load of client with complex needs. Also, can create SMART support plans and effectively assess risk.  

• Experience and commitment to working flexibly and creatively to response to changes in sectorial best practice, external environment, organisational requirements, etc.  

• Experience of working with or supporting vulnerable people with support needs around any of the following issues; rough sleeping, mental ill-health, physical health, neuro diversity, problematic substance misuse, ex- offending.  

• To have a non- judgmental approach to working with clients who have multiple disadvantages, to promote a strength –based approach and an understanding of and commitment to Equity, Diversity, and Inclusion. 

• To have formidable team working skills and interpersonal skills, with the ability to work collaboratively with external and partners, and stakeholders.  

• A willingness to work outside standard office hours as and when requires. 

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 12th May at Midnight

Interview Date: Wednesday 21st or Thursday 22nd May 

This post will require an Enhanced DBS check to be processed for the successful applicant.

RCLC is a passionate charity which provides education and support for migrant, refugee and asylum- seeking women from minority ethnic communities who may be unable to access more mainstream services because of the educational, social or cultural barriers they face.

We are currently looking for an experienced, empathetic, and motivated woman with an understanding of minority ethnic community issues to work in Reading. We are looking for applicants to work on a 1-year contract (14 hrs per week) who can fluently speak in a second language preferably in one of the following the following: Arabic, Chinese, Bengali, Nepali, Hindi/ Urdu or Pashto or Tigrinya

The Outreach/Development Worker is accountable to the Centre Manager for:

1.  Outreach to identify service users/ learners and their needs.

2.  Working alongside service users/learners to motivate them to take action to improve their mental/physical health and access appropriate resources and services to meet their needs to improve their quality of life.

3.  Liaising and developing appropriate partnerships with community groups and other relevant organisations for referrals and signposting.

This role will require excellent communication skills, experience of giving advice and guidance, signposting vulnerable adults to access services and experience of working with diverse communities

Please note you may be able to work from home on occasion but outside of term times .

Nature Based Solutions Manager - London and Slough
Location: London and Slough/Hybrid Working
Salary: £34,405.00 (plus a London weighting allowance of £3,714 depending on base location)
Vacancy Type: Fixed Term contract until 31st March 2027, 37.5 hours per week working 5 days in 7
Function: Project Management

As our Nature Based Solutions Manager, you will be at the forefront of the co-creation of NBS that change peoples' lives and the places they live in two projects - Project Sponge in Slough and Community Bluescapes in Richmond, London. Alongside the other team members, you will demonstrate the power of urban wetlands and other blue infrastructure to help communities to adapt to climate change and build better, safer, more natural places to live.

Your key role will be to co-design and deliver with the local community NBS interventions that build resilience to flooding, provide space for wetland wildlife and improve health and well-being of citizens. You'll manage the tendering process and contractors; ensure high quality and innovative interventions are created and effectively communicate messages about climate change and nature-based solutions to citizens, partners and stakeholders.

This is an exciting, innovative approach to climate change adaptation at street and neighbourhood level. It places local residents at the heart of decision-making, design and delivery of interventions that help keep them safe from floods, droughts, heat stress and create more natural places too.

This role is suitable for hybrid working with the expectation that the successful candidate will spend up to half the working week on site with options for working from home or in office accommodation as appropriate.

 About You

You'll need  a professional qualification in NBS/SuDS/NFM design and installation or similar or significant equivalent experience from previous roles.

We are looking for someone who is well-organised; a creative thinker, a team player, an effective communicator at ease with co-design principles and practice and someone who can be an ambassador for NBS, WWT and our partners.

Travel between sites is needed and so a full driving licence is required.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

 Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from Care first

Closing Date: 06/05/2024

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

No agencies please.

Citizens Advice Hertsmere is a great place to work, with a friendly and supportive team. We are looking to take on a Debt Caseworker to join our small debt advice team. You will be providing advice to clients supporting them through the debt advice process, including dealing with emergencies, income maximisation, budgeting advice and ultimately helping with a debt strategy. 

You will need to:

1. Prepare and present cases to the appropriate statutory bodies
2. Negotiate with third parties in writing and on the telephone
3. Act for clients where necessary by calculating, negotiating, drafting or writing letters and telephoning
4. Be numerate and able to analyse data and draw conclusions
5. Have good communication and IT skills

Role purpose

To deliver an excellent quality debt advice service to clients, with due regard to the aims, policies and procedures of the organisation and service, working within a client focussed and responsive team.

About Us

Citizens Advice Hertsmere (CAH) is an independent local charity and a member of the national Citizens Advice network. We deliver high-quality advice across Hertsmere and campaign on issues that matter to residents. Our primary office is in Elstree with outreach locations in Bushey and Potters Bar.

Our staff and volunteers supported clients with a wide range of issues including benefits, debt, employment, housing, relationship, and consumer issues. We provide our advice face to face, telephone, and email.

We are a forward-thinking organisation, committed to continually improving, expanding, and developing our services to better serve our local community.

We are a friendly, supportive team, and we are looking for another person to strengthen our debt team. There are opportunities for progression within our service and we encourage and support our staff to achieve their potential. We believe that what we do matters.

We’re looking for a proactive individual to oversee the management of our new charity shop in Hale, Manchester.

Position: Charity Shop Manager
Type: Full-time (35 hours a week), permanent
Locations: Hale, WA14 2DW
Salary: £22,070 plus excellent benefits
Salary Band: Band C1

About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. 

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. 

About This Job

The MS Society is starting a new phase of charity shop launches. Beginning with the launch of new shops in Hale and Sale as part of an exciting, national retail transformation.

You’ll be managing our shop volunteers and maximising revenue to support the activities of the MS Society local group.

Excellent communication and interpersonal skills are essential. A background of working in retail management is desirable.

Closing date for applications: 9am on Monday 6 May 2024

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• New family-friendly benefits, including paid leave:
• In the event of miscarriage or still birth 
• To support fertility treatments
• For antenatal appointments for both parents
• Cycle to work scheme 
• Death in service scheme 
• Health cash plans to help offset the cost of health care for you and your family 

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good.

Title: Reception Manager (internally known as Skylight Coordinator)

Salary: £34,844 per annum

Contract: Permanent

Hours: 35 per week

Location: Based in Crisis Skylight Oxford, Old Fire Station, 40 George Street, OX1 2AQ. This is an onsite role. 

About the role

Crisis Skylight Oxford supports people experiencing homelessness. The service is based in the Old Fire Station alongside an Arts Centre open to the public. As the Reception Manager (Skylight Coordinator) you will ensure that the reception area runs efficiently and effectively and is a warm, supportive space to anyone needing our support. You will manage the reception team and volunteers, ensuring the provision of good advice, information, and guidance.

About you

To be successful in this role you will have experience of managing a busy reception where people have presented with a wide range of issues and challenges. You will have experience of working with disadvantaged or socially excluded groups or individuals, either as part of a paid role or in a voluntary capacity. This role includes line management responsibilities so you will need experience of managing staff and/or volunteers. You will have good admin skills, with strong oral skills including the ability to communicate key information clearly and precisely. This would be a great opportunity for someone who is already working within the sector or someone with voluntary experience who wants to use their Reception Manager experience to help end homelessness.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy

- Pension scheme with an employer contribution of 8.5%

- 28 days and option to purchase up to 10 additional days leave

- Enhanced maternity, paternity, shared parental, and adoption pay

- Flexible working around the core hours 10am-4pm

- And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 5 May 2024 (at 23:59)

Interviews to be held on Thursday 16 May at Crisis Skylight Oxford, Old Fire Station, 40 George Street, OX1 2AQ

About the role:

At a time of growth and of new opportunities for the Foundation, we want to make faster progress to realise our vision of funding, supporting, researching, and innovating, so all disabled people can make the journeys they choose.

Our Innovation Team, in place since 2020, aims to support the Foundation to reach more disabled people, and explores a wide range of current and future transport modes and technologies and how they could be made accessible. Flagship projects include grant funding the National Centre for Accessible Transport (ncat), setting up a new model of car club in rural areas, and an influencing initiative targeting Government and industry to ensure the transition to electric vehicles (EVs) is inclusive. The Team has also commissioned a wide range of robust research, including on our flagship intervention, the Motability Scheme, and grant funded partners in the disability sector to do the same.

This is a brand new role based in our Innovation Team, working closely with Communications colleagues, to use our existing evidence base and that of our partners to develop robust policy positions. As a politically neutral organisation that does not currently have a policy function, we want our start to policy work to be rooted in structured research, drawing out themes across transport modes and disability types to tell a clear story about what changes would make the biggest difference to disabled people. We want to do so in a transparent way that prioritises sharing what we know and convening key stakeholders to bring them on a journey with us.

You will work with internal staff to proactively identify opportunities to influence emerging from our portfolio of innovation projects. You will lead on Motability Foundation’s responses to high-profile Government consultations, coordinating closely between the Innovation and Communications Teams. Where there is alignment and reputational benefit, you may engage external partners to amplify each other’s positions and share expertise. You will develop and implement a specific research programme geared towards supporting us to develop robust policy positions.

You will lean on the subject matter expertise of the Innovation and Communications Teams, but also develop your own knowledge where necessary.

About you:

Must haves:

• Experience commissioning robust qualitative and quantitative research.
• Experience using internal and external research findings and evidence to develop robust policy positions and respond to high-profile Government consultations.
• Understanding of decision-making processes in central and local government, at civil service and political levels.
• Ability to facilitate sensitive internal conversations to reach a point of consensus on policy positions.
• Ability to engage effectively with stakeholders in Government, industry, and other charities and foundations.
• Exceptional written and oral influencing skills, including the judicious use of data and evidence and the compelling presentation of the case for change.
• Highly IT literate with extensive experience of Microsoft Office, particularly Excel and PowerPoint.

Nice to haves:

• Understanding of key disability and transport issues, such as the social model of disability, inclusive micro mobility, the transition to electric vehicles, or user-centered design.

Motability Foundation

At Motability Foundation we fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Foundation Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year.

We award grants to other charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all.

Benefits

⭐️ WHAT MOTABILITY CAN OFFER YOU ⭐️

A career with Motability can offer you so much more than earning potential. We pride ourselves in offering some fantastic benefits and a culture to match, some of which includes;

�� Holiday – 26 Days + 8 Bank Holidays, increasing to 28 days after 5 years’ service

❤️ Health and Wellbeing – We offer private health care with BUPA alongside an Employee Assistance Programme, eye tests, flu vaccinations, enhanced sick pay and discounted corporate gym membership. We take your physical AND Mental Health seriously, with our dedicated mental health first aiders you will have support and understanding from your colleagues.

�� Family Friendly – We offer enhanced Parental Leave inclusive of Adoption Pay and we understand that families require flexibility, we provide time off for dependants, flexible working hours and the option to work from home. Life Assurance is 4 x your salary.

�� Diversity and Inclusion - We value everyone’s unique qualities and celebrate having a diverse and inclusive culture where everyone feels safe to be their authentic selves, no matter their age, ethnicity, religion, gender identity, sexual orientation, disability status, neurodiversity or otherwise. This is embedded in to our values and we celebrate our differences and create awareness throughout the year.

�� Celebrating Success – We love to recognise people that go above and beyond with our Spotlight Award as well as having team celebrations and social events throughout the year.

☕️ Our culture - In the Motability office we “dress for our day”, it’s an incredibly welcoming and inclusive environment where we look to support your career, we offer a mini bus service from Harlow Town centre and station for those using public transport to reach us and there are plenty of free hot beverages for when you arrive.

�� Pension – Up to 15%, inclusive of a 10% non-contributory addition and Motability matching your contributions up to 5%

How to find out more?

To find out more regarding the vacancy and for the full job description, please contact our Talent Team.

Here at Motability Foundation, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, regardless of age, gender identity, ethnicity, religion, sexual orientation or disability.

We are a disability confident employer, so please do make us aware of any reasonable adjustments you might need throughout both the recruitment process and to work with us.

We are committed to offering to interview every disabled applicant who meets the minimum criteria for the job. Once you have applied please send us an email stating that you have a disclosed disability and we will offer you an interview.

The purpose of this role is to offer an information, advice, and casework service on a range of cost-of-living issues for disabled people with complex needs. The post-holder will also deliver training on welfare benefits to other organisations and their helpline staff. You will be responsible for ensuring the service is delivered to the highest standard, accessible, and quality assured.

You will provide a person-centred information, advice, and casework to disabled people with complex needs on cost-of-living support, welfare benefits and to access small grants.

As the lead welfare benefits worker within the organisation, you will work with relevant staff and organisations to provide an accessible welfare benefits service, across the borough, with flexible hours and access routes to meet the needs of the client base i.e., internet, phone, email.

Working with the User Involvement Officer, you will ensure the service is user-led and people with complex needs are supported to be involved in the development of the project.

For further information and to apply, please visit our website via the ‘Apply’ button.

Closing date: 9.00am on Monday 20th May 2024.

Interviews: Wednesday 22nd May 2024.