Advice Service Manager Jobs in Brent Cross, Greater London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Carers Welfare Benefits Advisor
Salary: £28,600 per annum
Full-time: 5 days per week. Part time applicants will be considered.
Contract: 2 year contract
Location: London, United Kingdom
Organisation Overview:
Unpaid carers are the unsung heroes in our communities, supporting relatives, friends, and neighbours, often with limited or no support, to live the best lives they can.
The Carers Centre, Tower Hamlets is a small, committed organisation dedicated to supporting unpaid carers through a variety of specialist services, from social and therapeutic activities to emotional, mentoring, advocacy, and signposting support. We aim to enrich and empower unpaid carers’ lives, providing them with the support they so selflessly give to others. We are now recruiting to our team a new colleague to join our experienced Welfare Benefits Team.
Are you passionate about making a positive impact in the lives of unpaid carers? Do you have a strong background in benefits advise work and a desire to support those who selflessly care for others? We are seeking a dedicated and compassionate Carers Welfare Benefits Advisor to join our team in Tower Hamlets, London.
About Us:
We recognise the vital role that unpaid carers play in our community. Our mission is to provide unwavering support to these individuals who tirelessly care for someone living with a long-term health condition. We are committed to ensuring that unpaid carers receive the essential information and assistance they need to access the welfare benefits and services they deserve.
Position Overview:
As a Welfare Benefits Advisor for Unpaid Carers, you will be a pivotal advocate for individuals who provide care without financial compensation. Your role will involve providing personalised guidance on available benefits and entitlements, aiding in benefit applications, and offering emotional support to unpaid carers. By empowering them with crucial resources, you'll play a pivotal role in improving their well-being and quality of life.
Key Responsibilities:
- Conduct thorough assessments to determine unpaid carers' eligibility for benefits.
- Offer clear and empathetic explanations of available benefits and support services.
- Assist unpaid carers in navigating the application process with accuracy and efficiency.
- Maintain detailed and confidential records of client interactions.
- Co-deliver occassional workshops and information sessions to raise awareness about benefits and available assistance.
- With organisational support. stay updated on changes in benefits policies to provide accurate and up-to-date information.
Qualifications:
- Previous experience in benefits advisory, social work, or a related field is advantageous.
- Familiarity with benefits available to unpaid carers and their specific eligibility criteria.
- Exceptional communication skills, with an ability to convey information clearly and compassionately.
- Strong interpersonal skills and a patient, understanding attitude.
- Attentive to details and proficient in maintaining accurate records and documentation.
- Empathetic attitude and a dedicated commitment to supporting unpaid carers.
- Able to work both independently and collaboratively within a team.
- Proficient in relevant computer applications and software.
Benefits:
- Competitive salary and a comprehensive benefits package.
- Opportunities for continuous professional development and training.
- Inclusive and supportive work environment.
- The gratification of making a significant difference in the lives of unpaid carers.
Application Process:
To apply, please submit your updated CV accompanied by a cover letter that outlines your pertinent experience and motivation for applying for this role. The application deadline is 19/06/2024, we will be interviewing candidates on a rolling basis and reserve the right to close the advert early.
Join us in making a substantial difference in the lives of unpaid carers. Become part of our team and help us provide crucial support to those who give so much to others.
The Carers Centre, Tower Hamlets is committed to fostering an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
None.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a positive, people-focussed and forward-thinking Digital Support Services Officer to join our team and provide high-quality information and support to people affected by blood cancer.
Taking the lead on delivering support via our digital channels (email, social media and our online community forum), you will play a key role in working towards our mission of being the generation to beat blood cancer and support all those affected.
The client requests no contact from agencies or media sales.
Using your internal communications skills and understanding of organisational change management, you’ll coordinate, plan and deliver effective engagement strategies for internal change programmes across the charity.
Working primarily between the Internal Engagement & Communications and Delivery Services teams, you’ll collaborate on, plan, and deliver communication strategies that take colleagues on a supported journey through change, creating content that translates complex topics into compelling narratives to drive participation and adoption.
What you’ll do:
- Lead, co-ordinate, deliver and evaluate high quality internal communications and engagement activity to support people through change.
- Plan and create content for internal channels, selecting the most appropriate tools to ensure colleagues are kept informed and engaged, regardless of location or working style.
- Work alongside internal teams to understand requirements, the need for change, and the impact on colleagues, in order to develop compelling messaging and develop communications and engagement strategies.
- Oversee the involvement of various groups across the charity, to enable us to hear the voices and opinions of our workforce.
What you’ll bring:
- Proven experience in developing and implementing successful internal communication and engagement strategies, ideally including for change related programmes
- Strong planning skills with the ability to effectively prioritise and manage multiple deadlines
- Proven experience of influencing and collaborating to achieve positive outcomes and engagement
- Ability to translate complex topics and create compelling narrative for different audiences
- Excellent written and verbal communication skills, with a keen eye for detail
Sounds like you? We would love to hear from you.
Whilst this is advertised as 28 hours (or 4 days) per week, we are committed to being flexible in our roles and would consider additional hours, compressed hours or a job share. Please specify in your supporting statement if you are interested in a specific working pattern.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
We’re a people-powered movement on the verge of major breakthroughs in Parkinson’s. Together, we will find a cure.
Location: Hybrid working between home and Aldgate.
We are looking for an ambitious and experienced Corporate New Business Manager to join our dynamic Corporate Team. You will build our portfolio and range of exciting corporate partnerships ensuring that we are creating new and innovative ways to generate funding.
Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.
Reporting to the Head of Corporate Partnerships, you will identify and grow our portfolio of partnerships across multiple sectors. You will create engaging strategic partnerships and deliver first class stewardship whilst ensuring organisational KPIs and are met.
You will have excellent new business and relationship management skills with the ability to think creatively and innovatively. You will be a brilliant communicator with a flair for storytelling and have experience in growing portfolios through cold outreach to partners preferable within the charity sector, but not exclusively . Candidates from other sectors with strong sales experience will also be considered.
As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.
Do you have the commitment and resilience needed, to work with some of the most vulnerable people in our communities? If the answer is yes, please read on...
About the role:
We are seeking additional staff to join our experienced and committed teams within our Complex Needs Service in Westminster. You will be in a specialist role designed to work with people with complex support needs, relating to mental health, multiple physical health needs, poly-substance use and offending.
As a Project / Support Worker Complex Needs, your role will be to provide support to clients to enable them to understand their support needs and to manage these effectively. You will hold a caseload of clients and be responsible for helping them to identify short term objectives, meet their goals and complete risk assessments. You will also support clients to develop their living skills, develop and manage relationships, build social networks and to access various services.
About you:
- Previous experience of working in the health and social care, supporting vulnerable people, rough sleepers or people with complex mental health, physical health or substance use support needs.
- An understanding of working with people using person-centred approaches.
- The ability to manage a caseload and deliver positive outcomes utilising your knowledge of the health and social care sector.
- A flexible and creative approach to working with a sometimes hard to engage client group.
Flexibility is required, as you will be working a rota inclusive of early shifts, late shifts and bank holidays.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Monday 10th June 2024 at Midnight
Interview Date: Tuesday 18th June 2024
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Recovery service facilitator, you’ll be a key point of contact within the Recovery service.
Your responsibilities will focus around designing, delivering, evaluating, reporting and the continuous development of structured learning programmes for people with mental ill health. You will help shape the ongoing vision and goals of the Recovery College to ensure that future development of the service meets the needs of the people it supports. You will also participate in external forums, workshops and events to promote the work and ethos of Mind in Bexley.
Key Responsibilities
1. Make a positive contribution to the delivery of a thriving, innovative and effective Recovery College.
2. As part of the Recovery College team, deliver both face to face and online courses, workshops and groups according to curriculum requirements.
3. As required, design, deliver and evaluate courses, workshops and groups ensuring co-production at each stage.
4. Ensure effective learning takes place by using evidence based interventions, appropriate teaching methods and learning processes.
5. Demonstrate effectiveness by achieving high levels of student retention, measuring impact, increased involvement of participants and positive individual progress.
6. Contribute to the development of best practice within the service.
7. Undertake student assessments and regularly review individual progress.
8. Support individual students in setting learning goals and participating in workshops, courses and groups to ensure positive learning outcomes.
9. Keep accurate and up to date records of students including attendance, assessments, progress and impact measures.
10. Signpost and refer students to internal and external services when appropriate.
11. Ensure individual inclusion, accessibility and other needs are met.
12. Provide students with information and advice on further learning and progression opportunities including volunteering and support into employment
13. Participate in external forums, workshops, meetings and events to promote the work of the Recovery College and Mind in Bexley.
14. Keep up to date on local resources, facilities, training and recovery services.
15. Work effectively with peer facilitators and volunteers.
16. Work in partnership with team members, colleagues, professionals and other services.
17. Participate in induction, training, supervision and continual professional development.
18. See advice and support from line manager when needed.
19. Pay regard to materials and equipment.
20. Identify, report and monitor any safeguarding concerns or risk in accordance with the latest local procedures.
21. Keep informed of relevant legislation and guidance.
22. Adhere to Mind in Bexley and East Kent policies and procedures including (but not limited to) Equality and Diversity, Health and Safety, Confidentiality, Lone Working and Safeguarding.
23. Undertake any other duties and tasks which may be reasonably required, as discussed with line manager.
Email CV and Supporting statement
The client requests no contact from agencies or media sales.
Job title: Senior public affairs and policy manager
Contract type: Permanent
Salary: Grade 6, £49,550 - £51,000 (depending on experience)
Location: London
Working arrangements: Full time, 35 hours per week. Hybrid working, with a minimum of 6 days per month in the office (the policy and campaigns team tends to come into the office on Tuesdays and Wednesdays).
This is an exciting opportunity to join the Royal College of Physicians at a crucial time. The RCP is the oldest medical royal college representing doctors in over 30 specialties from cardiology and gastroenterology to geriatric and respiratory medicine.
The senior public affairs and policy manager will help us to understand the key policy issues in health and healthcare and lead our influencing work, developing the RCP’s networks, particularly in parliament and government.
You will help manage and oversee a portfolio of high-profile work across a range of topics, proactively identifying opportunities for the RCP to influence the agenda and working with RCP fellows and members to shape and progress our campaigns. You will lead and manage our public affairs work, contributing your expertise to design and lead influencing strategies, campaign planning and policy development for a range of issues.
You will have demonstrable experience of developing and delivering successful influencing strategies, using a range of parliamentary influencing tactics to achieve policy change. You will be as comfortable speaking to parliamentarians and briefing senior leaders for meetings as you are writing consultation responses and policy briefings. You will be able to engage with the policy detail, while appreciating the bigger political picture and our place in it.
You will lead and manage the organisation’s stakeholder engagement to uphold our position as a leading health and care organisation. Central to that will be maintaining a network of contacts across the sector, in parliament, including political advisers, and the civil service. You will work with the president and senior officers to develop policy positions and advocate for them to external stakeholders within UK Government, Parliament and the wider health and care sector.
You will maintain a keen awareness of developments in the external landscape and make recommendations for how to evolve and progress our campaign messaging and policy positioning in response. Working closely with media colleagues, you will help to develop our voice with communications approaches that ensure high impact for our policy and campaigns work, including the Inequalities in Health Alliance. You will help us to analyse and interpret complex information to aid understanding and decision making and develop lines to take, draft public statements and media comments and brief senior officers and staff.
The policy and campaigns team – and the wider communications, policy and research directorate - is a fast paced, collaborative and innovative environment. We value the opinions and ideas of every team member and actively seek their contributions. You will help us set our objectives and improve the ways we work.
Purpose and scope
Key responsibilities
- Maintaining a keen awareness of issues within the health sector, politics and the media in order to advise senior officers and staff; identify opportunities for influencing and policy development; provide support and advice to RCP boards and committees; and inform other RCP activities as appropriate.
- Working proactively to identify opportunities for parliamentary engagement, working with the media team to ensure relevant issues are highlighted to the media.
- Developing proactive and reactive policy positions on high-profile issues relating to the RCP’s work as required, working in partnership with senior officers, RCP members, communications colleagues and other staff and organisations.
- Building and owning relationships with sector stakeholders, Parliamentarians, their staff and civil servants, arms-length bodies and other organisations relevant to the RCP’s policy and campaigns aims.
- Preparing senior officers and staff for stakeholder meetings, supporting them in those meetings and yourself representing the RCP at meetings and events.
- Working flexibly and proactively without close supervision, undertaking a range of work such as writing briefings, letters, policy positions and consultation responses.
- Working with the media team to develop our voice with communications approaches that ensure high impact for our influencing and campaigns work.
- Supporting the RCP’s Inequalities in Health Alliance.
- Managing an adviser and developing them to the best of their ability.
- Any other duties commensurate with your post, including deputising for the head of policy and campaigns and director of communications, policy and research, and managing your team’s budget.
About you
You will
- have a strong background in public affairs, policy development and effective influencing
- have significant experience of developing and delivering successful influencing campaigns and having used a range of public affairs tactics, including media, to achieve policy change
- have significant experience of the policy development process and understanding of how to influence national and/or arms-length body policy processes.
- have excellent writing skills and experience of producing briefings, consultation responses and other communications on behalf of an organisation and senior people
- have strong experience of giving advice to senior people, getting buy-in for your ideas and influencing opinion internally
- have strong experience of successfully managing competing views, priorities and interests to achieve your aims.
- be able to quickly develop positive and effective working relationships with a diverse range of people, including those at senior level
- have experience of successfully managing high profile issues, relationships and events
- act on your own initiative to develop new work, proposing reasonable and realistic solutions
- understand the importance of and be committed to involving a diverse range of organisations and people in developing and delivering campaigns.
You may have experience of
- health and/or social care policy
- communications management
- working in a membership organisation and involving members in advocacy
- people management
- budget management.
For more information about the role please view the job description and person specification.
Our benefits
Working at the RCP comes with lots of benefits designed to ensure that you feel valued and supported in your role. The benefits we offer include:
- 29 days holiday per annum, plus bank holidays
- group personal pension plan with 7% employer contribution
- interest-free season ticket loan
- life assurance
- annual pay award
- flexible working hours
- employee assistance programme – 24/7 advice and support for any work-related issues as well as any problems affecting your home life
- occupational health team – includes employment and work-related health assessments, health checks and work station assessments
- cycle to work scheme
- corporate eye care scheme
- professional training and development opportunities
- enhanced maternity and paternity pay
- staff discounts platform – including discounts on cinema tickets and a range of high street brands
About the RCP
The Royal College of Physicians is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518. We are a professional membership body for physicians – doctors who work in hospitals – with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care.
How to apply
To apply, please submit your CV and cover letter outlining how your skills and experience meet the job description. Please note that applications received without a cover letter will not be shortlisted.
For more information about the role, please view the job description and person specification.
Closing date: Thursday 6 June
Shortlisted candidates will be notified by: Friday 14 June
Interview date: Wednesday 19 June (interviews will be conducted in person at our London office).
The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.
The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.
Hours: Full time, Mon to Fri, (37.5 hours per week)
Contract: Permanent
Location: Based at CAML offices in Mitcham and Morden and outreach locations. The post-holder may be required to work anywhere in South London
Salary: £29,930 - £33,256 dependent on experience
Annual Leave: 25 days, Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Sunday 2nd June 2024
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
We are looking for an experienced Adviser/Caseworker or Supervisor to join our team in this new role. If you are passionate about supporting individuals and families in need, relish supporting valued team members to reach their potential, have minimum of one year Citizens Advice Adviser (post certification) experience, are a natural team leader, enjoy delivering training and are interested in joining a dedicated professional team we would love to hear from you.
This role will support people with mental health difficulties referred by South West London and St George's Mental Health NHS Trust (SWLSTG) as part of their Community Transformation Programme. The service will support adults aged 18 years and over living in Merton who are experiencing mental health challenges and the carers of those individuals.
You will deliver a service providing advice for people that are referred from the Trust’s Single Point of Access (SPA) and other teams. You will manage an active caseload of people, providing a comprehensive advice and casework service to people experiencing mental health issues on issues such as benefits, income maximisation, debt and housing.
The service will also support people to access a range of opportunities in their community including services that support their social and emotional well-being, employment and volunteering opportunities and money and debt advice if needed.
The role will work in partnership with a team of health professionals and peer support workers, part of the role will be in supporting these professionals to identify where referrals are appropriate through feedback. Initial training will also be provided to all professionals on what outcomes we can achieve for service users.
Principal Responsibilities
Advice and casework
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Offer one off advice and casework (as applicable) to all clients referred via face to face appointments, online or telephone
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Ensure all clients are aware of the purpose and where to attend their appointment
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Ensure that all casework conforms to the Citizens Advice quality standards.
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Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
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Ensure that all work conforms to our systems and procedures.
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Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
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Being sensitive to clients’ needs and limitations to access support.
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Ensure income maximisation through the appropriate take up of income and application for discounts, including those relating to utilities, benefits, tax and housing.
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Provide full budgeting advice and where necessary refer for specialist debt advice and casework
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Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary using appropriate communication skills and channels.
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Assist clients with other related problems where they are an integral part of their case and refer to other adviser/s (for example DRO intermediary) or specialist agencies as appropriate.
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Ensure that all work conforms to Financial Conduct Authority standards, the Advice Quality Standard and the requirements of the funder.
Project Management, co-ordination and partnerships
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Attend health management meetings (e.g. the Daily Integrated Allocations Meeting (DIAM) for referral discussions)
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Establish and manage an effective referral process from the SPA team and other SWLSTG teams/roles (e.g. Older Peoples Mental Health Team OPMH
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Keep in touch with local issues, developments and changes in procedures of other agencies including SWLSTG, other health service and the local authority.
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Build relationships with peer support workers on the project
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Work to achievable targets in line with the criteria set by the funder.
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Refer clients to other advice services CAML offers and/or other local services for other associated issues e.g immigration advice
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Gather statistics and feedback in order to monitor and evaluate the service, ensuring that appropriate monitoring and data collection mechanisms are in place to demonstrate impact, outputs and outcomes and providing reports as required to the steering group, funders, and partners.
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Work with Head of Advice Services to produce reports and monitoring information about the service for the funder.
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Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
Capacity Building and Training
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Deliver information sessions for peer support workers and NHS mental health teams to share knowledge about mental health and advice
Research & Campaigns
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Have responsibility for tracking and reporting on research and campaign issues. Assist with policy work by providing information about clients' circumstances.
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Gather and provide as necessary information about clients circumstances, case studies and statistical information on the number of clients and nature of cases where is an issue.
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Monitor service provision to ensure that it reaches the widest possible client group.
Professional Development
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Keep up to date with legislation, case law, policies and procedures and undertake appropriate training
Other duties and responsibilities
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Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
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Ensure wider Citizens Advice Merton & Lambeth colleagues/partners aware of this service.
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Demonstrate commitment to the aims and principles of the Citizens Advice service.
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Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
Person Specification
Essential
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Experience of supporting people with mental health issues and the ability to empathise, and to deliver advice in a kind and compassionate way.
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A minimum of a year’s post certificate experience in delivering advice at a local Citizens Advice or similar.
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Understanding of the link between mental health and other protected characteristics particularly in the context of Merton demographics
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Ability to act on clients behalf and negotiate with external services where necessary in writing and on the telephone
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Knowledge, experience of, and demonstrable ability to provide good quality advice and casework and write ups that meet Advice Quality Standards (AQS)
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Ability to prioritise own work, meet deadlines and manage caseload.
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Good interpersonal and communication skills, verbally and in writing.
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Proven ability to build relationships with partners.
Desirable
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Experience working in partnership with the Health Sector
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Ability to deliver training
This job description and personal specification does not form part of any contract.
Professional Development
The successful applicant will receive comprehensive induction to the charity and our work. We support team members in their professional development to ensure we’re up to date with legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website for more information and to find out how to apply. The deadline for applications is 6pm, Sunday 2nd June 2024. If you do not hear from us, we are afraid your application was unsuccessful.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.
As a Ubele Programme Assistant, you will be a member of the Community Wealth Building hub supporting our Programme Manager with the Agbero2100 London programme by overseeing administrative tasks, communicating with our partners ensuring resource availability for the project team from project inception to completion.
Main duties & Responsibilities
- To act as the first point of contact for the Agbero2100 London programme, responding to and redirecting enquiries as appropriate.
- To co-ordinate the work and meetings of programme stakeholders and partners, including minute taking.
- To ensure effective and ongoing communications with key stakeholders, maintaining their interest throughout the programme.
- To gather partner agreements, consultancy agreements, contracts and purchase orders, working closely with our finance hub to issue invoices and chase outstanding payments.
- Coordinate the programme information with stakeholders.
- To manage programme information ensuring all data is stored and shared securely.
- To organise events and seminars, and to draw together the contributions and outcomes from these events. Providing support where appropriate.
- To contribute to the coordination of events with the support of Comms including maintaining positive relationships with Comms.
- To support the programme manager in efficiently collecting, relevant data to inform decision-making and enhance project outcomes.
- The Programme Assistant will utilize appropriate tools and techniques to collate data from various project stakeholders, teams, and relevant sources. Establish a structured approach to capture both qualitative and quantitative data to assess project progress and performance under the instruction of the Programme Manager or Hub Lead.
- Support the Programme Manager in preparing regular and ad-hoc reports.
- Support the Programme Manager to maintain accurate and comprehensive documentation of data collection methods, analysis techniques, and results for project audit and future reference.
- Adhere to relevant industry standards, legal requirements, and organizational policies related to data privacy, confidentiality, and security.Handle sensitive project data with the utmost integrity and take necessary precautions to prevent unauthorized access or disclosure.
- To support or manage volunteers and interns.
- To carry out additional work for the programme as and when required by hub lead.
- To recognize and challenge all forms of discrimination and prejudice in the workplace.
- To treat everyone with respect, dignity, and fairness and to acknowledge and celebrate diversity.
- To maintain an awareness of your own and others’ health and safety and comply with Ubele’s Health and Safety policy and procedures.
- To maintain confidentiality of information; it will be necessary to comply with all requirements related to the Data Protection Act/ General Data Protection Regulations (GDPR).
The client requests no contact from agencies or media sales.
Battersea’s Income Generation department raises around 60% of the Charity’s total income. Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with Battersea and to support our work to make sure Battersea can be here for every cat and dog now and in the future. Our supporters are at the very heart of our fundraising and our Supporter Services Team ensures that all our fundraising is undertaken with care, attention, is compliant and data driven to enable our teams to fundraise effectively. They support our donors and customers that give generously to Battersea ensuring that they are recognised and celebrated through excellence in customer care.
We are looking for an individual to join us as a Supporter Services Administrator to deliver excellent supporter care to existing, potential and previous supporters of Battersea, to develop relationships and fundraise Battersea.
The ideal candidate would be someone who has experience of working in a customer services environment with strong administration skills, with empathy and the ability to communicate clearly with different groups of people.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 9th June 2024
Interview date(s): w/c 17th June - w/c 24th June 2024
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £35,000 - £37,000 (35 hours FTE) depending on experience
Hours: Either Full Time (35 hrs) or Part Time (21 hrs) - Please specify preference when applying
Place of work: Flexible/Remote/Hybrid, plus a requirement to attend 4 x all staff days per year at our offices in Hatfield, Herts, and some additional conferences as required.
Join Our Team!
Do you want to work full time or part time?
As Health Services Lead at Crohn’s & Colitis UK, you will be integral in project managing the development of a new Healthcare Professional Online Education Programme. You will also work on a variety of other healthcare professional projects. This is a role that is both fulfilling and challenging. You will be supporting the Health Services Manager and liaising with both internal and external stakeholders, all with a view to improving the quality and the standards of health services for all people affected by Crohn's and Colitis.
Full details of the Job Description and Person Specification are found in our Recruitment Pack, available on our website
Benefits of working for Crohn’s & Colitis UK
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
About you
- You will have experience of supporting the delivery pf projects and programmes in a UK wide healthcare context.
- You will be able to develop and maintain a wide range of stakeholder relationships to ensure the partnerships needed to deliver our projects and programmes.
- A team player with great written and verbal communication skills.
What can you expect from us
Crohn’s & Colitis UK is a truly flexible employer. Getting the right person for the role is more important than where you live.
We value equality and want to make sure we get the best person for the job every time so want to hear from people of all backgrounds and with a range of experiences.
About us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.
A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.
Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2024, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!
How to apply
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.
Please confirm if you are looking for a full time or part time role.
If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact jthe email listed in the Recruitment Pack.
Closing Date: Monday 17th June 9.00am
Please note, applications will be assessed as and when they are received, and interviews arranged, so we may close the position before the closing date if a suitable candidate is found.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
We will not be accepting any contact from Recruitment Agencies or Media Sales
Please provide a supporting statement with your cv
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
About the team
Kinship is in the third year of delivering the first national peer support service for kinship carers in England. We have created 145 peer support groups and supported and trained kinship carers to create and lead their groups in a way which meets their needs.
With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:
- creating 90 new sustainable peer support groups in areas of most need over 21 months;
- sustaining and developing the current 145 existing groups; and
- providing support and help to build a sustainable and welcoming community for all peer support groups across England.
This role will mobilise, develop and innovate our existing offer into a new Peer Support Hub with the focus on supporting sustainability and building resilience of peer support groups and their leaders. You will support and build our Kinship peer support community.
You’ll work with group leaders to develop a central hub of accessible and useful resources to help them to sustain their groups, working with colleagues right across Kinship to promote consistent access to services and activities (training, programmes, information, advice and campaigns), building a joined-up user experience.
About the role
The role of the Peer Support Hub Lead is to oversee and take accountability for sustaining kinship peer support groups across England in priority areas as part of a new hub and spoke delivery model.
In this context, your team is the centralised ‘hub’ of the service, delivering an exciting programme of training, speakers, toolkits and resources to help peer support group leaders develop, build and sustain their group well.
Your national team of three will make sure groups feel connected and supported, learn from each other and build a powerful and resilient peer community.
The type of person we’re looking for:
Dynamic and people-centred, this role is about developing a supportive community of peer support groups nationally. You’ll understand the power of relationships and be an excellent communicator. You’ll understand how communities hold their own power and your team will help unlock that. Innovation is key to the success of the Hub and you’ll ensure you’re using best practice and learning to develop it.
An excellent communicator, you’ll develop external partnerships to support group sustainability. You’ll ensure through the National Peer Support Connector role that peer communities are connected and engaging with the new National Kinship Care Ambassador.
You’ll be comfortable with using digital technology and tools to build communities and develop resources.
Key responsibilities include:
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Ongoing innovation of the Hub service, embedding best practice, digital innovation and learning to develop a thriving peer community.
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Develop, deliver and take accountability including strategic oversight for an annual operational plan for the peer support hub.
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Work with Head of Marketing to develop an integrated promotional plan.
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Work with Head of Network Development to coordinate national partnerships.
Essential requirements include:
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Experience in delivering a high-profile national service or programme. This includes overseeing delivery, operational planning, monitoring, budgeting, managing delivery, meeting KPIs, stakeholder engagement and reporting to funders.
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Experience of effective budget management.
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Experience working in a role focused on one or more of the following areas; communications (including digital communications) or marketing.
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Significant experience of developing and delivering successful community engagement strategies.
Key Dates:
Deadline: 12pm on Friday 7 June 2024
Interviews: Thursday 13 June 2024 (online)
How to apply:
We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question.
Questions for application (along with CV):
- Why you want to work at Kinship in this role, and how do your values align to the Kinship ones? Please include a bit about your experience in this section.
- Please give one example of when you have had to develop from scratch OR innovate a national service. Please include what the service budget was, what you did and what the outcome was. Please relate to this job role where possible.
- You’ll be leading the new ‘hub’ team within the Peer Support Service, developing and innovating our model for support group leaders (who are also kinship carers). You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?
- Please give one example of where you have previously built or innovated a powerful and resilient peer community including in person and digital delivery. What was key to your success?
- We’re building a thriving community of kinship carers across our peer support service. Looking at the job description and job pack, what would be your ambition for our national peer support hub?
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Islington Centre is seeking a committed and motivated Support Service Caseworker. Do you want to help refugees and asylum seekers in London? Have you got casework experience in working to support refugees or vulnerable people individually? If so, this exciting opportunity could be for you. Islington Centre for Refugees has been helping to integrate refugees since 1997. We engage with our clients each day and are currently working in-person, online and by phone. We operate in-person from the Centre’s premises in Islington on a Tuesday and Wednesday. We create a community, teach English, provide a support service and a therapeutic and creative space with arts activities and sports that help people who have suffered trauma. You will be working directly to help resolve issues arising around destitution, accommodation, asylum support, health benefits and referrals to partner organisations and further education colleges. The role requires someone who is resilient, professional, self motivated with a strong work ethic and determination, attention to detail, the ability to make decisions and strong empathy for the clients we work with. We welcome candidates with OISC accreditation or a desire to work towards it. The role requires working both at the Centre and from home. If you’d like to apply, please download the Application Form and Job Description/Person Specification and email us your completed Application Form.
Please note we CANNOT accept applications without a fully completed Application Form.
Closing Date: Sunday 9th June 2024
Interview Date (Online): Friday 21st June 2024
Please note the interview date is fixed
For candidates selected for interview there will be a written activity exercise to be completed prior to the interview.
Our mission is to offer people the emotional support, practical tools and sense of community they need to be happy and have a decent quality of life i
The client requests no contact from agencies or media sales.
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit a Family Services Practitioner to assist with the provision of our whole family holistic approach and to support parents and children in our Family service through a mixture of outreach support and the delivery of a range of learning and play activities. This is an exciting role in our Family Services team that will plan and support safe, creative, inclusive, and appropriate play and learning opportunities and assist in the planning and provision of practical help and emotional support to families experiencing short- or long-term housing and/or financial insecurity. The role is pivotal in reaching the Centre’s goal of helping children and families achieve improved long-term outcomes, greater resilience, and wellbeing.
Please note that this role requires flexibility to allow for changes to the weekly rota to meet the needs of our clients. During term time, the Family Centre is open on Saturdays and will require some Saturday working. The work pattern rotates from Tuesday – Saturday or Monday – Friday. During the school holiday periods, our programme changes and we do not open on Saturdays. You will therefore work Monday-Friday during these periods.
Please refer to the job description for further information.
In your cv and cover letter, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history. In your cover letter, please also answer the following 3 questions:
1. Do you have an accredited qualification in the Children and Young People's Workforce 0-19, Playwork or equivalent? Please can you explain briefly how these qualifications have been put into practice in your previous work.
2. Do you have an understanding of the support needs and or experience of working with children and families who are facing poverty and or poor housing?
3. Do you have experience of working in a community setting with children and families? Please give short examples of your experience.
We are committed to safeguarding and promoting the welfare of children. The Centre requires job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.
Interviews will be held on Tuesday 18th June.
The client requests no contact from agencies or media sales.
This role is based at our centre a short walk from Clapham Common tube station, in London. We support homeless people from the local area and further afield. Our services are open access, so the people who come to the Ace of Clubs are diverse and from multiple walks of life. Consequently their needs can be complex, so we are looking for a skilled communicator who can support people, many of who live chaotic lifestyles. Our purpose at the Ace of Clubs is to address people’s basic human needs by providing food, clothing, toiletries, and practical support. We help people link up with housing, healthcare, education, and employment. Our Support Workers work to help individuals overcome barriers to achieving wellbeing, whether it be through guidance in the support system, learning new skills or supporting service users to build the confidence and skills to enable them to navigate their life challenges and advocate for themselves. The ultimate aim of our work is to reduce people’s dependence on our service, helping them move toward independence.
We are committed to safeguarding and promoting the welfare of vulnerable groups and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.
KEY DUTIES
- To participate in the provision of advice and advocacy for service users addressing their needs in the following areas; Housing; Welfare; Health; Education; Employment, (this list is not exhaustive);
- Refer to and liaise with partners and agencies within the statutory and voluntary sector to secure positive outcomes for Centre Users, e.g. referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary.
- Work in a manner which honours our organisational values and is responsive to the trauma and experiences of homelessness and vulnerable adults.
- Maintain essential records accurately on Charity Log, (ensuring high quality case recordings).
- Ensuring the Centre Manager is kept informed of all safeguarding and risk concerns.
- Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.
Please provide a covering letter outlining how your skills and experience meet EACH of the points outlined in the attached Job Description - APPLICATIONS WITHOUT A COVERING LETTER THAT ADDRESSES HOW YOUR SKILLS & EXPERIENCE MEET EACH POINT WILL NOT BE CONSIDERED.
The client requests no contact from agencies or media sales.