Advice service manager jobs

Hours:            12 hours per week

Base: Shipley office

Salary:            £32,000 – £35,050 (Full time equivalent)

We are seeking a compassionate and motivated Wellbeing Service Manager to lead and develop our wellbeing offer for unpaid carers in Bradford. This service provides free counselling support delivered by student counsellors, offering vital emotional wellbeing support to carers. The service also trains volunteers to offer a compassionate listening service.

This is an exciting opportunity to shape a relatively new part of the charity, ensuring high-quality delivery while contributing to its growth and sustainability.

Key Responsibilities

Service Delivery & Coordination:

1. Manage referrals into the wellbeing service, including initial contact and triage of unpaid carers into the caring callers support offer or counselling offer
2. Assess needs and match carers appropriately with student counsellors/ volunteers
3. Monitor the progress and outcomes of counselling support
4. Support the coordination of wellbeing activities across all areas including staff wellbeing
5. Student Counsellor/Volunteer Recruitment & Support
6. Recruit student counsellors and volunteers in partnership with training providers
7. Deliver in house induction and training to students/volunteers
8. Provide ongoing support, guidance, and workplace supervision to student counsellors /volunteers
9. Ensure students are working within ethical and professional boundaries

Quality Assurance & Reporting:

• Maintain accurate and confidential records of service delivery
• Monitor service performance and outcomes
• Produce reports for internal use and funders

Service Development:

• Contribute to the ongoing development and improvement of the service
• Identify gaps, opportunities, and innovations to better support carers
• Support the development of policies and procedures where needed

Funding & Sustainability:

• Contribute to identifying and securing future funding opportunities
• Support bid writing and reporting to funders

For an informal discussion, please reach out to: Dolly Dalton.

This is an opportunity to join a dedicated organisation that is committed to making a meaningful impact on the lives of carers. If you are passionate about supporting others and making a difference, we encourage you to apply.

Carers’ Resource values diversity and is an equal opportunity employer. We encourage applications from all backgrounds.

Closing date for applications: Sunday 28th June 2026

Proposed interview date: Tuesday 7th July 2026 (virtually)

Hours:            25 hours per week

Base: Shipley office with travel to other offices (Skipton/Harrogate)

Salary:            £32,000 – £35,050 (Full time equivalent)

We are seeking an experienced and proactive Volunteer Manager to lead the development, coordination, and growth of our volunteer programme supporting unpaid carers (both adults and young carers).

This role will focus on recruiting, training, and supporting a diverse volunteer base, including members of the public, college students, and student social workers to deliver a range of support across our services. Alongside this, the Volunteer Manager will play a key role in building internal capacity by equipping staff with the skills and confidence to effectively support volunteers in their roles. This is an exciting opportunity to shape and strengthen a volunteer offer that has real impact for carers in our community.

Key Responsibilities

Volunteer Recruitment & Engagement:

• Develop and deliver effective volunteer recruitment strategies
• Promote volunteering opportunities through outreach, partnerships, and campaigns
• Build relationships with colleges, universities, and community organisations to attract volunteers
• Manage the end-to-end recruitment process, including onboarding and safer recruitment checks

Volunteer Training & Development:

• Design and deliver induction and training programmes for volunteers
• Ensure volunteers are equipped with the skills and knowledge needed for their roles
• Support student placements (e.g. social work students) to meet learning objectives

Volunteer Supervision & Support:

• Provide ongoing supervision, guidance, and pastoral support to volunteers
• Monitor volunteer wellbeing, performance, and development
• Address any issues or concerns in a timely and supportive manner
• Foster a positive, inclusive, and rewarding volunteer experience

Supporting Staff to Work with Volunteers:

• Train and support internal staff to effectively supervise and work alongside volunteers
• Develop guidance, tools, and best practice resources for staff
• Promote a culture where volunteering is valued and embedded across the organisation

Quality, Safeguarding & Compliance:

• Ensure all volunteering activity is safe, ethical, and compliant with organisational policies
• Maintain accurate records of volunteer activity and engagement
• Support safeguarding processes and ensure volunteers understand their responsibilities

Service Development:

• Contribute to the ongoing development and improvement of the volunteer programme
• Gather feedback from volunteers, staff, and service users to inform improvements
• Support reporting on volunteer impact and outcomes

For an informal discussion, please reach out to: Dolly Dalton.

This is an opportunity to join a dedicated organisation that is committed to making a meaningful impact on the lives of carers. If you are passionate about supporting others and making a difference, we encourage you to apply.

Carers’ Resource values diversity and is an equal opportunity employer. We encourage applications from all backgrounds.

Closing date for applications: Sunday 28th June 2026

Proposed interview date: Friday 10th July 2026 (Shipley)

Drive is a high risk / high harm domestic abuse perpetration intervention. Its sole aim is to reduce the risk posed by those using high levels of harm towards family members and / or (ex) partners. This is achieved via disruption, diversion and direct behaviour change work, where safe to do so, within a multi-agency framework.

The Case Manager will strive to work one-to-one with perpetrators who have been identified as high risk to pro-actively secure engagement, influence attitudinal and behavioural change and connect with complementary services. To do this, the Case Manager will work with local agencies to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours. However, it may not always be safe or possible to meet with the perpetrator. Equally as vital to risk reduction efforts is analysis of presenting information to identify ways to disrupt their abusive behaviour, alongside close-knit multiagency working to implement actions.

Throughout all intervention the Drive Case Manager will work closely with the local IDVA service to review risk, develop safety plans and improve outcomes for all parties involved.

The Case Manager will be responsible for delivering outcomes, working typically for up to 12 months to achieve behaviour change with each Service User.

About you
You’ll have a deep understanding of the nature of domestic abuse and its effects on clients and children, as well as the reasons behind abusive behaviours towards intimate partners.

Your knowledge extends to the range of statutory and voluntary agencies that clients and their children may encounter, and you are aware of the impact of domestic abuse on children and parenting, including the additional needs of clients from BMER communities. 

You will have experience in working with clients on issues of domestic abuse, providing one-to-one and group support and advice, managing your own workload and administration, and assessing the risk and safety of your clients and those connected to your client.  You will have handled safeguarding disclosures and referrals, and you communicate clearly with a range of people both over the telephone and in person. 

You will be organised, able to use your initiative, and work effectively as part of a multi-service team. Your administrative skills are strong, and you are adept at using a computer to maintain effective systems. 

Flexible and willing to work evenings, you can travel independently. Additionally, you will understand trauma-informed practices, risk mitigation, and safeguarding. Experience liaising with social workers and other professionals, and in related areas such as substance misuse, child protection, or family support, is desirable. 

Fluency in an additional language and skills in group work are also advantageous. You stay updated with best practices and new initiatives. 

We want you to feel empowered to bring your authentic self to this role, so we encourage flexible working around core hours. We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave.

About us
We want to make working at TLC an enjoyable and rewarding experience.
It takes a dedicated, passionate, and flexible team to deliver the range of services we provide. We’re lucky to have over 150 people on our teams and 12 Trustees who believe in what we do. We are looking for enthusiastic, experienced, engaged and highly motivated people to join our team.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us. 

Please note: We are running an active interviewing process for these roles. Rather than waiting until the application deadline to begin reviewing candidates, we start reading applications and speaking with people as they come in.

This means interviews may take place throughout the advertising period, and the role may be filled before the closing date if we find the right candidate early. If you’re interested, we encourage you to apply as soon as possible so you can be considered in the first round of interviews

This post is subject to an enhanced DBS check

£11,158 for 12 hours a week (FTE £32,544 pa) + benefits

We’re looking for a dedicated and organised Community Manager to oversee the day‑to‑day management of one of our homeownership over 55s housing communities. In this role, you’ll provide help, support, and advice to residents, ensuring their wellbeing and promoting a safe and secure environment. You’ll be responsible for housing management, coordinating services, and maintaining positive relationships with residents and stakeholders. This is a rewarding position where your ability to deliver excellent customer service will make a real difference to the lives of older people.

What you’ll do

As a Community Manager, you’ll support new residents to settle in, provide information about the scheme, and promote health and safety through regular checks. You’ll manage onsite contractors, oversee repairs, and maintain accurate records of expenditure and income. You’ll process purchase orders, handle administration, and manage communal facilities. You’ll also work closely with Residents’ Committees, attend meetings, and liaise with statutory and voluntary organisations to signpost residents to additional support. Occasionally, you may need to respond to emergencies outside normal office hours.

What you’ll need

• Experience in housing management and working with older people.
• Strong interpersonal and customer service skills, with clear written and verbal communication.
• Good IT skills, including Microsoft Office, and strong administration abilities.
• Knowledge of health and safety compliance and understanding of care and support needs for older people.
• Ability to manage budgets and work independently while building positive relationships with stakeholders.

An enhanced DBS check is required for this role.

Please note: This is a part-time role of 12 hours per week, with flexibility to work across Monday to Friday to suit your schedule.

Why Join Us? 

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer 

• 30 days’ annual holiday, plus bank holidays (pro rata) 
• Two additional paid volunteering days each year 
• Flexible benefits scheme, including family friendly benefits and access to a discount portal 
• 4 x salary life assurance 
• Up to 10% pension contribution 

Please read before applying: 

• You must have the right to work in the UK; we are unable to provide visa sponsorship. 
• We reserve the right to close this advert early if we receive a high volume of suitable applications. 

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date: 16th June 2026 at midnight.

Interviews will be taking place in person at Bheno Ka Ghar, E12 Wednesday 24th and Thursday 25th June 2026

We are looking for an additional team member to join our existing Universal Credit Support - Help to Claim team. The team provides an effective and efficient support service for first time Universal Credit claimants including those subject to managed migration. The service includes the provision of advice, information and digital support via telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit.

Experience and knowledge of the welfare benefits system and Universal Credit is desirable but not essential, as training can be provided for the right candidate. 

You must be proficient in IT with effective communication skills. 

This is a unique and exciting opportunity for someone with experience of working in this area to work with a leading immigration charity in Gloucestershire. The successful candidate will deliver specialist, trauma-informed independent advice and support service for refugee, asylum-seeking and migrant individuals and families, with a particular focus on survivors of domestic abuse and sexual violence (DASV) in Gloucestershire.

The postholder will provide a combination of holistic and strategic, person-centered support to enable survivors to make disclosures, cope with, recover from, and move forward following experiences of abuse. The role contributes to GARAS’s delivery of the Ministry of Justice Domestic Abuse and Sexual Violence Fund, ensuring services are accessible, confidential, free of charge, and responsive to all victims regardless of immigration status or gender.

You will be working in a challenging environment where no two days are the same, alongside a committed team of staff and volunteers. The Advice and Support Worker will work with the Advice Manager, other members of the team and advice volunteers in providing an equal service to all our clients.

This is an immensely rewarding role, working in a dynamic charity building on an ethos of care and inclusivity. We are looking for an exceptional individual, committed to go the extra mile and convey our passion to support and transform the lives of clients in our care.

Due to the nature of the work, the role will be subject to an Enhanced DBS check.

For an informal chat please contact Warren (Director) by email. For more information and an application pack please visit the vacancies page on our website.

Additional Information
This post is co-funded through the Office of the Police and Crime Commissioner for Gloucestershire and Gloucestershire Housing Partnership and contributes to delivery of specialist DASV support within GARAS.

Join Our Team as an Audit and Risk Manager
Location: Remote

Details: Permanent, Full-time, 35 hours per week

The Business Improvement & Technology directorate was formed in January 2026, bringing together Technology & Business Systems with Compliance, Quality, Audit and PMO. This new directorate has an exciting purpose to drive real, meaningful change across the organisation. It will play a key role in improving how we work, maintaining compliance, shaping and strengthening our technology, systems, and data to deliver quality services, demonstrate our impact and enable strategic planning & delivery.

The Assurance and Compliance function leads health and safety, risk, and compliance at Rethink. It provides expert advice, supports the Executive Team in managing strategic risks, reports to governance bodies, and oversees audits and improvement actions to ensure continuous improvement.

Role Overview:

 

Join our Business Improvement and Technology Directorate, where you’ll help drive smarter ways of working and support Rethink’s digital growth. In this role, you’ll play a key part in our audit and risk management framework, identifying control gaps, improving processes, and helping the organisation run more effectively. You’ll work closely with senior leaders, giving you great exposure and the opportunity to make a real impact.

Key Responsibilities include:

• Lead Rethink’s audit and risk activity, ensuring focus on key strategic risks and high-quality delivery
• Manage the full internal audit cycle, from planning and fieldwork through to reporting and follow-up
• Identify control gaps, inefficiencies, and opportunities to improve processes and ways of working
• Develop clear, practical recommendations to strengthen internal controls
• Oversee the risk management framework, including the corporate and directorate risk registers
• Support senior leaders to manage risk effectively and improve organisational performance
• Monitor compliance with regulatory requirements and industry best practice
• Produce clear, insightful reports for the Executive Team and Audit & Assurance Committee
• Strengthen organisational assurance, improve risk visibility, and support better decision-making across Rethink

What we’re looking for:

• Proven experience in audit, risk management or compliance
• Professional qualifications such as Certified Internal Auditor (CIA)
• A strong understanding of internal control frameworks, e.g. ISO 31000
• Excellent analytical skills with the ability to translate complex data into actionable insights
• Excellent communication skills with the ability to engage and influence stakeholders at all levels
• A proactive mindset with the confidence to challenge the status quo
• Proficient IT skills in Microsoft applications

We look forward to receiving your application!

The National Youth Agency is looking for an Events Manager.

Events Manager
Contract: Permanent
Hours: Full-time - 37 hours per week
Salary: £35,000 per annum (dependent on experience and qualifications)
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.

What we do

As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work.

Role Purpose

To manage the planning, delivery and continuous improvement of our most high-profile annual events, including, but not limited to, UKYP, Peer Network Conference and a number of our annual policy events. The postholder will deliver multi-stakeholder events to high standards, on time and in budget, identifying opportunities to develop and improve events year on year.

The Event Manager plays a pivotal role in organising the events and activities that will provide young people, from across the United Kingdom, the opportunity to collaboratively engage in the democratic process through the UK Youth Parliament Programme.

This role involves working closely with the UK Youth Parliament team and our partners to support the effective organisation, communication and delivery of the UK wide events and activities.

The Event Manager will work closely with the Policy team, Communications team and Programme Management teams.

Key Responsibilities

As our Events Manager, you will:

• Plan, organisation and on-site delivery of regional and national events, including residential and single-day conferences, networking events and a House of Commons sitting.
• Project management of all event elements including budgets, logistics, health and safety, safeguarding, attendees, AV and delegate communications.
• Be responsible for selection and management of all event suppliers including accommodation, equipment, AV and logistics.
• Oversee venue and supplier management
• Act as first point of contact for all delegates where appropriate to the event
• First point of contact for internal and external stakeholders
• Work with our finance team to ensure event budgets are managed closely and events are delivered in budget
• Report for each event during event planning phase and developing comprehensive post-event reports which
• Any other reasonable duties to support the successful deliver of the events.

Why Work for NYA?

• NYA operates as a people-focused organisation, prioritising the well-being and needs of its employees.
• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

Closing date: 23:59 Friday 26th June 2026.
N.B. We would encourage you to apply as soon as possible as we may close the vacancy early if we receive a sufficient number of suitable applications.
Interviews: Week commencing 13th July (subject to change)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The National Youth Agency is an equal opportunities employer.

At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.

We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.

Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.

No agencies please.

As part of our shift to embed our advocacy services in the communities we serve, Lamp are recruiting an Advice and Outreach Officer to play a key role in the provision of our Community Mental Health Advocacy service.

A brand new role for the organisation the successful postholder will be responsible for providing our drop-in sessions and advocacy skills workshops across a variety of community spaces around Leicester, Leicestershire and Rutland.

The successful post holder will be a confident public speaker and dynamic self-starter who is able to cultivate and develop relationships with both professionals and service users. You will work autonomously and must have excellent time-keeping skills and be comfortable managing a varied workload.

As an Advice and Outreach Officer you will work in tandem with our Advocates and Information and Advice Officer to raise awareness of our work, provide ad hoc advice and signposting, manage incoming referrals and deliver confidence and skills building workshops. Experience of delivering advocacy services is not essential but an understanding of the remit and impact of advocacy intervention is highly desirable.

As a mental health charity, we value the lived experiences of people with poor mental health and pride ourselves on providing an inclusive, authentic and accessible service. The successful post holder will be familiar with the social and systemic barriers faced by people living with poor mental health and must be able to offer compassion and empathy toward the people we support.

We welcome applications from people with lived experience of mental health difficulties, disability or who have experienced social exclusion as we recognise the personal insight, resilience and tenacity such experiences can build.

Regular travel across Leicester, Leicestershire and Rutland is required as part of the role.

The successful candidate will play a key part in the development of the Community Outreach service and the weekly hours for the role will grow in line with the success of the Advice and Outreach Officer’s work. The successful post holder will need to work flexibly from week to week with some regular commitments which may include evenings and weekends.

Job Purpose:

To provide advice, signposting and advocacy skills training to the people of Leicester, Leicestershire and Rutland.

Develop relationships with community groups and spaces to deliver advocacy drop-in and skills workshops.

To act as a first point of contact for individuals approaching the service.

To provide support to the wider advocacy delivery team by managing incoming referrals.

Pay: £63,099.00 per year

Job title: Director of Services

Hours per week: 37 hours Monday to Friday

Salary: £63,099

Location: Coventry and Warwickshire

About the role

Would you like to play a key role in improving the lives of older people living within Warwickshire and Coventry? We have a rare and exciting opportunity to join our senior management team at a time of significant change for the charity. Trustees have set out an ambitious strategy for growth and long-term sustainability that is supported with significant investment in technology, buildings and staffing resources. This investment will enable us to expand the reach of our current service offer and enable the growth of new services that meet the growing needs of our communities.

Our current service offer includes a range of dementia support services, home support, advice, financial support services, counselling, befriending, social groups and activity centres.

As Director of Services, you will maintain and develop service quality, support and develop a team of managers. You will build strong strategic stakeholder relationships and play a significant role in the broad leadership of all aspects of the charity.

How to apply

Please apply directly on our charity website Age UK Coventry & Warwickshire. If you would like an informal discussion regarding the role please email or phone us.

Age UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Staff benefits include:

• Employee Assistance Programme
• Blue Light Discount Card
• Age UK Discount Portal
• Tickets for Good
• 27 days annual leave + Bank Holidays (Pro Rata)

Closing Date: 8am on Monday 6th July 2026

Interview Date: Week Commencing 13th July 2026

Work Location: In person

Location: Hybrid / Community based South West
Hours: 35 hours per week, Monday to Friday

Hearing Dogs for Deaf People is looking for an experienced and enthusiastic Dog Training Manager in and around the South West of England.

The role of the Dog Training Manager is to support the development and training of Hearing Dog puppies to become future life changers.

From 8 weeks of age, puppies enter their training journey to be nurtured and cared for by their volunteer puppy trainer. The Training Manager supports the work of the team responsible for the training of these dogs, ensuring the best possible standards are achieved with each and every dog.

Training Managers form a vital part of the Services department, they provide leadership for the regional teams and are responsible for the quality standards, productivity and efficiency of the dog training pipeline.

We are looking for a self-motivated and positive individual with practical and theoretical experience in dog training and behaviour, with skills in teaching, mentoring and coaching people.

The ability to develop and train dogs using the skills of our volunteers is essential so we are looking for someone who finds value in working with both people and dogs and is driven by the overall goal to help train more dogs for deaf people.

You will need resilience and a high degree of efficiency to be a successful Dog Training Manager and hold a full clean UK driving licence.

Benefits

• Employee Assistance Programme
• Death in Service Payment
• Annual leave enhancements recognising long service 
• Day off for your birthday 
• Defined contribution group personal pension plan 
• Enhanced sick pay 
• Enhanced maternity, paternity and adoption pay 
• Eye care 
• Hearing tests 
• Learning and Development opportunities 
• Discounts on merchandise at Hearing Dog gift shops 
• Pet Dog Policy

For further information and to apply, please visit our website via the apply button.

Closing date: 3rd July 2026.

Please note: This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Senior Business Development Manager to play a pivotal role in our Integrated Development Service in London

Sounds great, what will I be doing?

The Senior Business Development Manager will work closely with the Health Team to identify, develop, and propose new initiatives, contributing to Hestia's ambitious growth targets. They will lead on tenders that align with organisational priorities, finalising technical questions and method statements, and ensuring submissions are completed accurately and on time. The role involves bid writing and review support, conducting research into health and business development models, and exploring integrated funding opportunities. The post-holder will also work alongside Operations and HR teams to develop staffing structures, service delivery models, and financial plans, including modelling the impact of TUPE where relevant.

In addition, the Senior Business Development Manager will support the mobilisation of successful tenders, participate in presentations and clarification interviews, and evaluate outcomes to inform future submissions. They will contribute to Hestia's development strategy by identifying new growth opportunities, supporting service redevelopment, and fostering partnerships or consortia as effective delivery methods. The role requires engagement with commissioners, attendance at strategic forums, production of reports, and participation in internal working groups, while maintaining commercial confidentiality and pursuing personal training and development to enhance understanding of Hestia's services.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

We are seeking a highly organised and effective communicator with strong written and presentation skills. The ideal candidate will have experience in research, analysis, and preparing reports and recommendations. Experience in tender bid writing is essential. You should have a good understanding of safeguarding and the ability to address issues appropriately, along with knowledge of Health and Adult Social Care funding initiatives. The role requires someone experienced in working collaboratively within teams, providing professional technical advice, and supporting projects from inception to completion. 

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Deputy Service Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Deputy Service Manager

Location: Based within a non-residential service in Wembley, working within communities, homes, and other residentials. This service does have step free access however we are unable to guarantee this at some of the other locations where the role is based such as homes and community based locations.

Salary: £31,700

Shift Pattern: 37.5 hours per week Monday to Friday on a rota working 09:00 - 17:00, hours may be extended 08:00 - 18:00. You may also be required to work outside these hours as per service/participant requirements. You will also take part in our out of hours on call rota for managers.

About the Role

This is a great opportunity for a Deputy Service Manager to join our team based in Wembley. You will support the Service Manager to ensure high quality service delivery, being a key contact for staff, helping them feel supported, skilled, and empowered within their roles. In this role you will be based within a service which is at the heart of delivering person-centred support to vulnerable adults who have been, or are at risk of homelessness. This is a floating support service based in the heart of Wembley, near the Civic Centre. With a team who are dedicated to supporting our participants within their homes, communities, and in outreach based support.

Key Responsibilities Include:

• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required. 

About You

We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around homelessness and complex needs, able to support the team in delivering their daily duties. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

• Understanding of homelessness and complex needs of people from different backgrounds
• Ability to provide high quality support and line management to staff.
• Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Willingness and ability to work flexibly to meet service needs
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

We have a new opportunity for a Technology Deliver Manager to join our fantastic Technology team.

Here at the Royal British Legion, we are currently embarking on an exciting new phase with our Customer, Technology and Change directorate. Together this team, covering Technology, Data Protection and our Transformation Management Office, takes great pride in supporting across RBL with all things technology, security, digital, data, programme management and change initiatives. It’s a great time to join as our organisation begins to drive our new 10 year strategy and ensures we are best able to continue to make a difference to our Armed Forces community now and for the future.

Based in our Technology team, the Technology Delivery Manager will play a critical role in the successful delivery of technology projects and workstreams, responsible for leading and delivering a broad range of technology initiatives from complex projects to smaller enhancements.

Reporting to our Head of Technology Demand and Delivery, key responsibilities will include:

- Lead and manage the full lifecycle of technology change aligned with the Solution Delivery Lifecycle (SDLC)
- Utilise a blend of agile and traditional methodologies to improve the quality, speed and customer satisfaction of technology change whilst ensuring appropriate governance structure and controls are in place
- Build and maintain strong relationships with key stakeholders including business sponsors, project team members, technical teams and vendors
- Possess a strong understanding of technology concepts and trends relevant to RBL and the Not-for-Profit sector
- Co-ordinate and contribute to Change Impact Assessments to ensure change needs are fully understood
- Adopt and champion the standards, frameworks, templates, tools and methodologies defined by the Head of Technology Demand and Delivery

As a recognised subject matter expert, the Technology Delivery Manager will bring strong project delivery expertise, highly effective stakeholder management, and the ability to communicate confidently and transparently with both technical and non-technical audiences, ensuring that technology change is well-planned, well-governed and successful.

You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings).

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.