Advice service manager jobs

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
• To provide a true alternative to A&E via a non-clinical drop-in service to support clients
• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the team manager will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of senior support workers and support workers within the service. Team managers are responsible for management of their site; including report writing, audits and being the named manager for the site and allocated borough following the borough-based approach. This role directly supports the service managers in keeping to a high standard service. The role will include implementing a smooth running of the service including facilitating debriefing and providing senior support onsite. The role of the team manager is non-clinical.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.

• Guiding the team, responding to referrals and planning each shift in terms of staffing, activities and case allocation

• Understanding of risk and risk management

• Understanding safeguarding adults and children processes and legal requirements

• To work autonomously in a fast-paced environment and under pressure

• Oversee re-admitters and clients being discharged on a weekly basis

• Responsible lead for allocated site, attend and lead discussions with MDT teams

• Responsible for keeping allocated site to a high standard and reporting any health and safety concerns

• To facilitate daily briefings with team to ensure continuity and safety

• Understanding of safety planning and de-escalation

• Monitoring and management of team training, absence and wellbeing

• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans

• Promoting people’ rights and responsibilities

• Conduct monthly supervisions and annual appraisals of supervisees

• Work and manage the team in-line with targets and KPI’s, ensuring that outcomes, outputs and impact are recorded

• Listening to clients and encouraging positive steps towards self-management of crisis and recovery, providing advice, information, practical and emotional support to clients

• To attend all mandatory training including safeguarding and GDPR and actively embrace own CPD

• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc

• Maintain and ensure team compliance of accurate records, detailing interventions

• Abide by supporting governance such as Mind Policy and Proceedures, Understanding CQC standards and NICE guidelines around mental health

• Providing administrative support to the team

• Overseeing and provide shadowing to new staff members and volunteers

• Attend reflective practice, peer supervision and line management supervision

• Create and maintain good working relationships with partner agencies

• Provide guidance to support workers and volunteers

• To work with service managers and assist with reporting and monitoring

Person Specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis

• Experience of line management within a mental health setting

• Experience of de-escalation

• Experience of managing challenging behaviour and dealing with clients with complex needs

• Evidence of continual professional development

• Understanding of the Recovery Model in mental health

• Understanding of the principles of trauma informed care

• Understanding of suicide prevention and safety planning

• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children

• Understanding of how to report and mitigate risks

• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing

• Understanding of relevant legislation and policies

• Understanding safeguarding adults and children processes and legal requirements

• Awareness of issues in mental health service provision

• A good understanding of mental health conditions

• Experience of working with vulnerable individuals

• Creative and flexible approach to working with individuals

• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations

• Ability to prioritise and manage workload

• Ability to involve clients and carers in all aspects of work

• Empathy and non-judgemental approach

• Good communication skills

• Capacity to work within an agreed shift pattern

• Experience of delivering information and advice (housing, benefits, debt etc)

• Experience of non-clinical, therapeutic interventions like psychoeducation

• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports

• Understanding of different databases such as Views, Salesforce and NHS

• Car driver with sole ownership of a vehicle and ability to travel to multiple locations (e.g. NHS sites and community sites) would be essential.

• Ability to work out of hours and on weekends at multiple locations including NHS sites and community sites

About the role:

This is a chance to step into a role that has the power to transform lives. At Single Homeless Project (SHP), our Health Team has expanded and strengthened over the last five years, and we are now looking for someone who can help drive its next stage of growth. Working across our hostels, TST and Housing First services, you will be at the centre of a service that brings health support directly to those who need it most, removing barriers to care and giving people the tools to take control of their own wellbeing. Leading our Specialist Health Leads, you will guide a team who are pivotal in helping clients recognise their health needs, engage with essential services and build lasting independence. Alongside this, you will forge strong working relationships with GPs, nurses, occupational health professionals and psychologists, ensuring that our clients are supported by the very best of both SHP and our external partners.

No two days will be the same. You will combine leadership with hands-on collaboration, from supporting staff development to building partnerships, to ensuring our approach is informed by robust data. Collecting, analysing and presenting this information will be key in demonstrating our impact, shaping practice and strengthening grant applications with our fundraising team. This is more than a management role – it’s an opportunity to influence the direction of an ambitious service and to see the difference your work makes every single day. Joining SHP means not only developing your own career in a growing, dynamic organisation, but also playing a vital part in changing the story for homeless Londoners, creating the chance for healthier, more independent futures.

About you:

• Demonstratable experience in people management. 
• Knowledge of health needs and systemic barriers in accessing health care those experiencing homelessness face. 
• Experience and knowledge of working with external partners and funders. 
• Demonstratable knowledge on data collection, including design, reporting and evaluating. 
• Ability to manage and organise priority tasks and timing. 

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

PLEASE NOTE Suitable candidates will be invited to interview as applications are received, therefore please submit your application as soon as possible. We reserve the right to close the advert once a suitable candidate is identified.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.

PR and Communucations Manager

Responsible to: Head of Fundraising and Communications

Hours: 35 hous per week

Location: Hybrid working, home and office based - Amersham, Buckinghamshire

Job Description

We’re looking for a dynamic and imaginative communications professional to help raise the profile of Roald Dahl’s Marvellous Children’s Charity, drive engagement and expand our reach and influence. You’ll share the extraordinary impact of our Roald Dahl Nurses, capturing and telling powerful stories of seriously ill children and their families in ways that inspire, engage, and drive action.

From securing local and national media coverage to building authentic relationships with celebrity supporters, you’ll use your creativity and energy to keep our profile high and our mission front and centre.

The PR and Communications Manager will explore innovative methods to promote the brand and its activities to the right audiences through targeted campaigns, significantly contributing to the fundraising efforts of the organisation. You will be working as part of a collaborative and supportive Fundraising and Communications Team, working closely with the Brand and Marketing Manager and Director of Fundraising and Communications.

If you have the skills and experience described and have a passion for making life better for seriously ill children, we’d love to hear from you.

Responsibilities to Include:

PR & Media

· Enhance the charity’s profile among targeted audiences through strategic PR activities and diverse media channels, both B2C and B2B.

· Proactively cultivate, build and maintain relationships with media partners at local, regional, and national levels in both trade and consumer media, including print, online, and broadcast platforms, as well as with individual journalists.

· Write compelling and clear press releases, blogs, articles, and statements to effectively communicate our messages.

· Respond promptly to press enquiries for comments, views, and supporting information, and maximise opportunities for further engagement on relevant topics.

· Support the fundraising team by highlighting partner stories, managing PR efforts, and supporting events.

· Lead the pursuit of media-related funding opportunities, such as The Times and Sunday Times Christmas Appeal and corporate opportunities like BGC and ICAP days.

· Manage nominations for relevant awards to gain recognition and support for the charity.

· Pursue and implement strategic media partnerships to enhance visibility and outreach.

· Work with the Chief Executive to liaise with Her Majesty, The Queen’s press office when applicable, particularly on key events

Content Creation & Storytelling

· Gather and write compelling stories to share our impact with funders, supporters and media through interviews our families, ensuring brand compliance and accessibility.

· Ensure consent is obtained and materials are stored securely in line with GDPR and privacy policy.

Celebrity and Talent Management

· Strategically manage our ambassador programme, keeping our mission prominent and visible, including securing new patrons and ambassadors

· Build authentic relationships with a network of celebrities and influencers to champion our cause.

· Create memorable moments and engaging content with famous supporters that resonate with audiences.

· Ensure our values and vision are highlighted in every celebrity collaboration.

Communications

· Develop, implement, and manage a comprehensive Communications plan that aligns with our mission and goals and marketing and brand work, maximising the impact of planned activities

· Ensure our story is told in the most compelling way by collaborating with our Programmes team, Roald Dahl Nurses, and their patients and families to create evidence-based, impactful case stories, imagery, videos, and films.

· Create and deliver both long-term and annual communications strategies, addressing local, regional, and national activities.

· Handle crisis communications professionally and efficiently, maintaining the charity’s reputation.

· Work collaboratively with internal teams and external partners (including funders) to ensure consistent and effective communication across all channels.

· Track and evaluate the effectiveness of communications activities and campaigns, providing regular reports and insights to senior management.

· Work with Director of Fundraising and Communications and Brand and Marketing manager to lead the creation, development, and implementation of impactful awareness and fundraising campaigns that amplify our messages, expand our reach, drive growth, and maximise income generation

· Forge partnerships with key stakeholders, including media, to extend the reach of our campaigns.

· Develop and manage effective relationships with relevant internal and external stakeholders, including supporters and trustees, media, other charities, companies, and healthcare professionals.

Teamwork & Administration

· Analyse communications quarterly, preparing information for the trustee sub-committees with up-to-date coverage examples to share with the team and Board.

· Monitor and share relevant charity and media with the wider team and Trustees

· Keep shared drive and CRM (Beacon) records up to date.

· Participate in team meetings across fundraising, programmes, and communications.

Other Information

This job description helps the post holder to understand their main duties. It is not exhaustive, and the role’s duties may change from time to time, in discussion with the post holder and consistent with the level of responsibility appropriate to the grade of the post.

- The post holder will be required to travel within the UK, for example to visit with partners or to attend meetings in other parts of the country. This may occasionally require overnight stays.

- The post holder may also be required to undertake occasional evening and weekend work when, for example, to meet with families, attend events or need to meet with partners.  There is flexibility with hours during the working week in acknowledgment of this.

- Roald Dahl’s Marvellous Children’s Charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Confirmation of appointment will be subject to a satisfactory standard Disclosure and Barring Service check.

- The appointment is subject to the satisfactory completion of a probation period.

- Roald Dahl’s Marvellous Children’s Charity is committed to achieving the highest standards of service and employment practice. We give equal opportunity to everyone, regardless of background. While our offices are not currently accessible for people with significant mobility difficulties, we will make all reasonable adjustments to allow the most suitable candidate to perform their role effectively.

- The post holder will have the right to work in the UK.

People Advice Manager
£28.38 per hour + holiday pay
Temporary - 6 months
Mostly remote with some travel to Watford

We're looking for an experienced and people-focused People Advice Manager to join a leading UK charity on a temporary basis for six months. This is a fantastic opportunity to lead a dedicated HR advice team, ensuring managers and staff receive high-quality, timely, and business-focused guidance.

You'll be managing a first-point-of-contact HR service, supporting the delivery of expert advice across a wide range of employee relations matters, and helping to drive continuous improvement in systems, processes, and people development.

Key responsibilities

• Lead, support, and develop a team of People Partners and People Advisers.

• Ensure the smooth day-to-day running of the HR advice service, meeting SLA targets and managing workloads effectively.

• Provide guidance on complex ER cases, including sickness, disciplinary, and grievance matters.

• Use your professional HR expertise to improve processes, develop knowledge, and enhance service delivery.

• Work collaboratively with People Directorate colleagues to review and implement policies and procedures.

• Build strong relationships with stakeholders, gathering feedback and implementing service improvements.

• Ensure compliance with GDPR and accuracy of HR data.

• Oversee case management systems to ensure up-to-date, clear, and accessible records.

About you

• CIPD-qualified with significant HR advisory and people management experience.

• Strong understanding of UK employment law and HR best practice.

• Skilled in building relationships, influencing, and coaching.

• Confident in analysing data to inform decisions and improve service.

• Experience in developing operational HR services, systems, and processes.

• A collaborative leader who motivates and develops their team.

The details

• Pay rate: £28.38 per hour + holiday pay.

• Contract: 6 months, temporary.

• Location: Mostly homebased with some travel to Watford

• Start date: ASAP.

This is an opportunity to make a real difference in an organisation committed to ensuring every child a

Contract:  Permanent, full time

Salary:£30,000 - £35,000 per annum 

Accommodation:there is the option to live in or out with this role

Location:West End, Southampton, SO30 2HL

Closing date: Thursday 18 September 2025

Interview dates:

• 1st stage interview – Thursday 25 September 2025
• 2nd stage discovery session – Thursday 2 October 2025

Are you an experienced operational manager, who relishes a challenge, with a passion for pets and people?

We’re recruiting a Centre Manager with strong leadership, organisational and communication skills to lead our Southampton Rehoming Centre in all pets, people, facilities, financial and compliance matters!

This is an exciting time for the Southampton Centre with many changes happening and the chance for a dynamic leader to bring their own experience and help shape the future for the pets and people at the site. 

More about the role

Blue Cross Southampton Rehoming Centre has cared for pets and supported the local community since 1988. The site provides care for dogs, cats and kittens, while our dedicated offsite team supports small pets in foster homes and through our home direct scheme.

As Centre Manager, you’ll be responsible for all aspects of the Centre – pets, people, facilities, compliance and finances. Working closely with your Assistant Managers, you’ll inspire and empower your team, embed a culture of continuous improvement and ensure the highest welfare standards.

This role is about leading people and leading change. We have a skilled, passionate team with great ideas – we now need someone who can take those forward, make things happen, and bring colleagues with them on the journey. There’s also real opportunity shape the future of the centre, including rethinking how we use our space for the most effective working environment.

The standard hours for this role are 37.5 hours per week on a locally agreed rota to include weekends and bank holidays. The standard hours are 8:30 – 5 Monday – Friday with flexibility where there is a business need. 

Accommodation – this role comes with the option of on-site accommodation by way of a two-bedroom bungalow which includes a study/third bedroom and an extensive private garden!

Want to know more detail? Great! We have attached candidate pack and job description which hopefully gives you everything you need.

About you

You will be an inspirational leader with a proven track record of motivating, developing and supporting people in a fast-paced environment. You’ll bring strong change management skills – able to set direction, take action and empower others to deliver improvements.

Alongside your leadership strengths, you’ll bring sound knowledge of animal welfare and operational excellence from a similar environment. Confident and decisive, you’ll balance the needs of pets, people, and resources to achieve outstanding results.

Resilient, empathetic and emotionally intelligent, you’ll thrive on challenge and approach every situation with a positive, problem-solving mindset.

Knowledge, skills, and experience

• Significant experience of successfully motivating, leading, and developing high performance teams, including setting clearly defined objectives, and managing performance in an animal welfare setting.
• Strong knowledge of animal welfare/care, ensuring operational excellence in a similar animal welfare environment.
• Experience of positively embracing and adapting to change by identifying, leading, and managing change in line with organisational objectives.
• Financially aware and numerate.
• Proven experience of working constructively and collaboratively with colleagues from different teams.
• Interpersonal and consultative skills, including the ability to communicate, present, negotiate, influence, and build credibility with colleagues and external parties.
• Experience of working in a commercial environment where the need to control costs and deliver high levels of service are important.
• The ability to demonstrate, understand and apply our Blue Cross values  
• Current full driving licence.

How to apply 

Click the apply button below and complete the online application process before the closing date on Thursday 18 September 2025.

The process will include:

• First stage interview and site tour – Thursday 25 September 2025
• Discovery Session – Thursday 2 October 2025. This will include scenario-based exercises and group discussions, giving you the chance to demonstrate your leadership style and approach to change while meeting colleagues at the Centre.

We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Free physiotherapy advice and face to face intervention  
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

About the Role

We’re looking for a dynamic and experienced Therapy Service Manager (Job Share) to co-lead our passionate therapy team at Headway East London. The Therapy Service Manager is responsible for leading the therapy team to plan and deliver an excellent service which empowers our community of brain injury survivors. This role is a job share and covers the following aspects of the Headway East London Therapy Service: Enfield Brain Injury Service (Enfield) and our Hackney-based Day Service.

As Therapy Service Manager, you will lead the delivery of therapy services within both the Day Service and Enfield, ensuring high standards, consistency, and a strong sense of purpose across the team. You will play a vital role in the growth and development of the therapy offer across all of Headway East London, working closely with your job share partner and the Director of Services (Clinical Lead) to shape and expand our provision.

This is a unique opportunity for someone with strong clinical leadership and strategic planning skills to help shape the future of our therapy services.

We are looking for someone who brings: 

• Provide leadership to the therapy team to ensure the efficient delivery, quality and consistency of this service within Enfield and the Day Service.
• Manage the development of plans and strategies for the therapy team and instil a sense of collaboration, common goals and working together across the team to ensure the sustainability of the service.
• Build good relationships with stakeholders in the boroughs we serve to develop opportunities for growth and development of our services.
• Work with the Director of Services (Clinical Lead) on commissioning/tender/framework contracting arrangements with the ICS’s we serve. 
• Work with staff to ensure our members’ voices are at the centre of everything we do.
• Work with the Director of Services (Clinical Lead) and the Finance team to ensure unit costs are accurate and work to ensure full costs of the service are recovered from customers. 
• Work with the Director of Services (Clinical Lead) and the Director of Development to explore new opportunities to develop our business to generate income. 
• Assist the Director of Services (Clinical Lead) to explore and implement effective ways to evidence the outcomes of our members and the impact of our services to demonstrate our effectiveness.

Key Relationships - Internal and External

 Internal: Therapy Team, Managers and Members

 External: Quality assurance and Contracts managers

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Location: Royal Free Hospital, London NW3 2QG

Start Date: Immediately

About Citizens Advice Camden

Citizens Advice Camden is a well-respected local charity with more than 80 years’ experience of delivering free, independent and impartial advice and casework services to those most in need.

Role Purpose

To provide a high quality welfare benefits advice service to people affected by cancer with the aim of maximizing their income and advising on a range of related social welfare issues.

To work closely with the staff of the Citizens Advice Camden Macmillan Welfare Advice Service to maintain and further develop a quality provision ensuring that Citizens Advice standards are met. 

To work effectively with Macmillan Cancer Support, The Royal Free London NHS Foundation Trust, Macmillan Information Centre and other relevant agencies, to ensure that people living with cancer who have been referred to the service are appropriately supported. 

This role will primarily be based at the Citizens Advice Camden Welfare Advice Service at the Royal Free Hospital; some work may be undertaken at other sites. The Citizen Advice Camden office is based within the hospital’s Oncology department.

Key elements/Tasks 

The adviser will be expected to work in a busy and often demanding hospital environment. This role will require you to work with a large number of clients, many of whom will present with multiple and complex advice needs because of their condition. This can be an emotionally challenging and sometimes distressing working environment, and the adviser will need to demonstrate emotional resilience and an awareness of how to support herself/himself and to seek support from others in dealing with this. 

The adviser will need to be sensitive to the demands of working daily with healthcare professionals and other non-Citizens Advice Camden stakeholders and to work effectively as an ambassador for Citizens Advice Camden. A large part of the role, in addition to advising clients, involves building and maintaining strong relationships. 

To apply complete our application form and online application.

Closing deadline for applications is: 9.00am on Monday, 22 September 2025

CVs are not accepted. 

Interview date: w/c 29 Sept but tbc

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.

We help EU citizens, who made a home in the UK, to secure their immigration status under the EU Settlement Scheme, and retain their rights to live, work, travel and thrive following the upheavals of Brexit.

We seek an experienced, proactive adviser to provide expert advice remotely to EU citizens across the UK with occasional face-to-face advice sessions and meetings.

You will hold IAA Level 1 or 2 accreditation and you will be able to manage volunteers to help with service delivery. 

The role also involves preparing short, simple, written guidance on changes to Home Office policies.

Ability to speak another European language is essential. Due to current demand, Italian is preferred.

The Advice Service is dedicated to enhancing income, alleviating poverty, and ensuring secure housing for community members throughout London. Our goal is to empower individuals by facilitating access to appropriate support through a strength-based and person-centered approach. We offer accredited information and advice on welfare benefits and housing, as well as assistance in obtaining grants.

As an integral part of the London Irish Centre's Community services, the Advice Service collaborates with our Support Service, Legal Advocate (benefit appeals), Community Programmes (responsible for events and activities), and our specialized Survivor Integrated Service. Together, we strive to deliver community-led and best-practice support.

We are seeking an experienced, compassionate and knowledgeable Advice Worker to join our committed team. The successful candidate will bring expertise in welfare rights and housing, and a strong commitment to supporting those facing financial hardship or insecure living conditions. In this role, you will work directly with clients to deliver accredited advice and practical guidance, helping them navigate complex systems and secure the support they need. You will also collaborate with colleagues across the organisation to ensure a holistic and integrated service that puts community needs first.

 About You

• You have solid experience advising on welfare benefits and housing law, including issues like homelessness, entitlement, and disability benefits.
• You use a strength-based, person-centred approach to empower clients and achieve positive outcomes.
• You’re confident advocating for clients with agencies such as the DWP and local authorities, both in writing and verbally.
• You’re highly organised, able to manage competing demands, and proficient in using case management and information systems.
• You demonstrate excellent communication and interpersonal skills and are comfortable working with diverse client groups and professionals.
• You’re collaborative, flexible, and committed to safeguarding, equality, and continuous professional development.

Key areas of responsibility

· Work in line with the purpose, vision, mission, and values of the LIC.

· Deliver high-quality information and advice on housing and welfare benefits according to client needs. 

· Manage your own caseload and undertake casework with minimal supervision.

· Provide services in accordance with all relevant quality standards.

· Create and maintain comprehensive client and service provision records, using information technology and other systems.

· Support service delivery via telephone, drop-in, and pre-booked appointments, including staffing the response line as needed.

· Advocate on behalf of clients with third parties, including the Department for Work and Pensions and local authorities, by letter, telephone, email, and in-person.

· Contribute to multi-disciplinary service provision, build excellent working relationships, and establish referral pathways to achieve the best outcomes for clients.

· Maintain excellent knowledge of benefits, housing law, grants, as well as changes in law, practice, and supporting services.

· Work collaboratively with internal teams and services.

· Attend any outreach including social groups as required.

· Ensure safeguarding measures for vulnerable adults and children, as well as the health and safety of staff, volunteers, and clients, are followed in line with established processes.

· Comply with LIC policies and procedures, including those relating to confidentiality, data protection, equality, and diversity.

· Participate in meetings and commit to personal learning and professional development.

· Carry out any other reasonable duties as directed by management.

This job description outlines the key responsibilities and duties associated with the role. It is not exhaustive or restrictive and may be reviewed and amended in line with service needs and organisational priorities. The postholder may also be required to work from other locations or undertake other duties as reasonably requested by management.

 Employee Benefits

· Enhanced annual leave - 26 days plus bank holidays (increase to 27 days after 5 years of service pro rata).

· Enhanced sick pay - 4 weeks of contractual hours on full pay after completion of probationary period pro rata *

· Enhanced maternity and adoption leave pay*

· Cycle to Work Scheme*

· Tech Scheme*

· Eyesight tests and contribution to corrective glasses*

· Jury Duty leave pay*

· Employee Assistance Programme.

· Complimentary tickets to select events.

· 50% discount on LIC education courses (subject to availability).

· 20% discount at the LIC shop and 10% discount at the LIC bar.

· Mindfulness app membership*

*Only available to staff on contracts of a minimum of 12 months

LONDON IRISH CENTRE

OUR SIX CORE VALUES

At the London Irish Centre we strive to be:

1. Welcoming

2. Compassionate

3. Inclusive

4. Creative

5. Community-centred

6. Sustainable

The London Irish Centre is an equal opportunities employer. We actively encourage applications from diverse backgrounds, communities and industries, and are committed to equality and diversity within our workforce. Please note our offices have some barriers to access, which is one of the core missions that our redevelopment will overcome.

Hours: 35 hours a week. 1 x Full-time (5 days a week) or 2 x Part-time (2, 3, or 4 days a week)
Location: Robert Street/hybrid working
Starting Salary:£34,506.00 FTE per annum to £35,934.00 FTE per annum depending on experience. Salary pending review
Contract Type: Permanent
Start Date: As soon as possible

About Citizens Advice Camden

We are a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

We target our services at the most vulnerable in our community. Our client profile closely matches local indices of deprivation with most of our clients coming from the most deprived wards in the borough. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs. 

About the Role

The Advice Supervisor will be a key member of our Community Advice team who supervises and contributes to the delivery of our core service. You will help ensure we provide a quality advice service to Camden residents across face-to-face, telephone, video channels and other digital developments and ensure the targets, outputs and outcomes of all the generalist advice contracts and/or grant agreements are met.

Ideally, you will already be an experienced Advice Supervisor. However, we will consider this role as a development opportunity if you are already a qualified Generalist Adviser wanting to progress your career. You will need to have at least two years post qualification experience in delivering high quality generalist advice and casework and be able to demonstrate the potential to support others with varying levels of experience to do the same.

Closing deadline for applications is: 9.00am on Monday, 15 September 2025

Interview date: w/c Monday 15 September 2025

Interviews will be held on Zoom.

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.

We are seeking a compassionate and organised individual to join our team as a Triage and Advice Officer. In this frontline office-based role, you will be the first point of contact for clients seeking support from our charity. You’ll be responsible for gathering essential personal and case information, assessing their needs, and either referring them to our service teams or signposting them to external organisations better suited to assist.

The successful candidate will be:

• Organised and able to manage a varied workload
• Compassionate, patient and empathetic in their approach to client interactions.
• Be confident using the telephone and proficient in computer systems and digital tools  

 To apply please download the recruitment pack and forms from our website . Closing date is midnight on 15 Sept 2025.

 We value diversity and warmly encourage applications from disabled and LGBTQIA+people, candidates who share     lived experiences with our service users, and people from Black, Asian and global majority communities.

Job Title: Head of Service (CoramIAC)

Contract: Permanent

Hours: 35 hours per week

Salary: £60,000 - £65,000 per annum

Location: Coram Campus (with flexibility for hybrid working)

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About CoramIAC

CoramIAC is a Voluntary Adoption Agency which specialises in Intercountry Adoptions. This position is a member of the Leadership Team and will have a pivotal role in leading, developing and managing a range of operational adoptions services, ensuring that they meet the needs of children we are providing services for, including all legal, policies, guidelines, and internal standards. They will play a key role in helping to develop new services and where appropriate will take operational control of these.

About the Role

The Head of Service post holder will take the lead responsibility (under Ofsted registration) as the Registered Manager of CoramIAC. They will ensure the ongoing delivery of an outstanding VAA that is fully compliant with national minimum standards and regulations; and ensuring high quality adoption support and a sufficient supply of adopters that reflects the diversity of the countries they are adopting from.

Applying to adopt in the UK is open to anyone already in the process with CoramIAC but we do not actively recruit domestic adopters like other VAAs. Approved Intercountry Adopters may however request to change their approval advice to the UK if they are considered a suitable match for children available and waiting for permanence through Adoption in the UK.

CoramIAC predominantly serve prospective adopters from the global majority and as such recruit and train a highly diverse and skilled group of adopters to enable the best outcomes for children whilst also offering adopter and sector diversity for potentially harder to place children. This includes family groups and older children. Our offer to RAAs via our domestic program therefore delivers families for children who often wait the longest in the care system.

Please note, the successful candidate must have a degree in Social Work or equivalent. They must also have significant post qualification experience at a Team Manager level in Adoption services, and a demonstrated passion for working in the adoption, children and families sector.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: Tuesday 9th September 2025 at 23:59

Interview Date: TBC - Please note that interviews will take place in-person and will include a written test.

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBTQ+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No: 1067313

The Team Leader is responsible for the day-to-day management of a team of debt advice caseworkers, managing both performance and behaviours, supporting each individual to develop within their role.

A demanding role, whereby the Team Leader will be the main point of contact for their team. Woking collaboratively with all members of the team including; Team Leaders, Service Manager, Operations Manager and Head of Service.

A great opportunity to help shape the team, to ensure a flexible and consistent approach to people management and to strive towards achieving the highest level of performance, thus providing our clients with the best level of service.

Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Equality and Diversity:

All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.

You will have

1. Experience of delivering excellent customer service in a regulated environment such as banking, insurance or within a contact centre

2. The ideal candidate will have some debt advice knowledge and some understanding of the current benefits system.

3. Proficient in the use of IT systems such as client management systems, Google Docs, Microsoft Word, Excel; and Outlook

4. Experience of achieving individual KPI’s and targets, whilst working in a challenging and fast paced environment

Benefits:

• Bereavement leave
• Smart casual dress
• Company pension scheme
• Health and wellbeing programme
• Birthday leave after 3 months service
• Employer funded cash health plan

Schedule:

• Varying shift patterns Monday - Saturday

Work Location:

• In person

Salary: £55,544 – £61,000 per annum 
Hours: 35 hours per week (28 hours per week will be considered)
Contract: Fixed Term – Two years (to July 2026)
Location: Kennedy Leigh Family Centre, Hendon (Hybrid working available)

Interviews: 29th and 30th September, 2025

About the Role

We’re recruiting a Service Manager to lead Norwood’s new Advice Triage Service (Open Front Door), a flagship access point for families, professionals, and community partners.  This is a key leadership role overseeing the service’s launch, growth and delivery, with responsibility for operational performance, stakeholder engagement and service innovation.

You’ll build and lead a committed triage team, align referral pathways across Norwood’s services, and work closely with external partners across the Jewish community and statutory sectors.  This role offers a unique opportunity to shape a model that puts clarity, accessibility, and cultural sensitivity at the centre of how families seek support.

About Norwood

Founded in 1795, Norwood is the UK’s oldest Jewish charity supporting vulnerable children and their families, children with special educational needs, and adults with neurodevelopmental disabilities, including learning disabilities and autism.

We’re building a culture grounded in our core values of Kindness, Respect, Belonging, and Empowerment and the Advice Triage Service is central to how we connect those values with the people and communities we support.

Your Day-to-Day

As Service Manager, you’ll:
• Establish and embed the Advice Triage (OFD) model for public launch in March 2026
• Lead and manage a multi-disciplinary team including triage workers, referrals staff, and reception
• Develop triage protocols, safeguarding and referral procedures, and escalation frameworks
• Oversee inbound query management across all contact channels
• Coordinate internal and external referral pathways across Norwood and key partners
• Manage the design and population of an online service directory
• Build and maintain strategic relationships with schools, synagogues, charities and LA/NHS services
• Work with communication and engagement teams to promote the service
• Oversee the development and rollout of a CRM system
• Lead service evaluation, report to SLT and funders, and embed co-production in service design

Qualifications, Training and Experience

Essential:

• Relevant degree in Social Work, Health, Education, or Management; And/or Leadership or project management qualification
• 3+ years’ experience in social care, education, or advice services
• Proven ability to lead services, manage teams, and deliver change
• Strong knowledge of referral systems across the voluntary and statutory sectors
• Sound safeguarding knowledge
• Excellent stakeholder, communication and CRM skills

Desirable:

• Knowledge of the Jewish community and culturally specific services
• Experience setting up a helpline, triage service or call centre
• Familiarity with neurodivergent support needs and transitions
• Experience developing service directories or digital tools

Reward & Benefits

We offer a supportive, purpose-driven environment with:

• Hybrid and flexible working
• 25 days annual leave + Bank Holidays + Jewish Holidays (pro rata if part-time)
• Employee Assistance Programme
• Blue Light Card scheme access
• Cycle to Work scheme
• Free eye tests and eyewear allowance
• Opportunities for development and leadership coaching

To apply: Please submit your CV along with a 500 word cover letter outlining how you meet the criteria set out in the person specification.