Advice services manager jobs

This vacancy is restricted to Black and minoritised women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

We reserve the right to close these adverts early if we have sufficient interest, so early applications are encouraged.

The Senior Immigration Solicitor (Violence Against Women and Girls & Migrant Justice) will lead on complex immigration casework and strategic legal interventions, with a particular focus on supporting Black, minoritised, and migrant (BMM) women affected by violence against women and girls (VAWG), especially those with insecure immigration status or no recourse to public funds (NRPF).

This is a senior role requiring a high degree of professional autonomy, decision-making, and initiative. While the postholder will be formally accountable to the Head of Community Engagement and Legal Services, they will operate with minimal day-to-day supervision, taking a lead in shaping casework strategy, driving systemic change, and strengthening SBS’s legal offer.

By joining our team, you will be at the forefront of the fight for equality and justice, making a tangible difference in the lives of those who need it most.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

Interview date: 24 & 25 September 2025

Job Description

This is an exciting opportunity for the right person to join the Refugee Migrant Centre as a Senior Casework Administrator authorised by the Immigration Advice Authority (IAA), formerly known as OISC.

RMC is a well-established, award-winning regional charity, widely recognised for its impactful work with refugees and migrants.

For over 25 years, RMC has assisted thousands of refugees and migrants from 162 countries, helping to break down barriers to integration and enabling clients to become

equal citizens. We provide a holistic range of services, from specialist legal advice to education and employment programs.

The successful candidate will join RMC’s Immigration department and play a key role in supporting our qualified Caseworkers in delivering immigration advice and conducting casework within the IAA framework.

RMC is regulated by the Immigration Advice Authority (IAA) and is accredited to provide free immigration advice up to Level 3, covering cases from initial advice through to the First-tier Tribunal and Upper Tribunal.

Our immigration services focus on assisting migrants (including undocumented migrants), refugees, and asylum-seekers in navigating the UK’s complex immigration legal system. We help clients secure the right to remain in the UK for themselves and their families, with a particular emphasis on human rights claims, family and private life applications, family reunion, settlement, citizenship, and applications under the EU Settlement Scheme.

Purpose of the Role:

Main duties and responsibilities

· Provide administrative support to Caseworkers across all our offices during their conduct of their immigration cases (including supporting with the intake of client information, preparing documents, handling further evidence requests and maintain case files up to date)

· Contact clients and arrange appointments as required

· Draft routine correspondence under supervision (e.g. case notes, closing letters, emails)

· Ensure accurate information is recorded in our case management system and that all case files are up-to-date

· Track deadlines and ensure applications and documents are submitted in time

· Delegate administrative tasks and supervise Legal Assistant (Placement) students

· Work with the Immigration Department Manager and the Quality Assurance Officer to ensure adherence to quality standards and IAA requirements

· Maintain confidentiality

· Work in compliance with the IAA regulatory framework and the Code of Standards as well as GDPR requirements

· Provide general administrative support to the Casework Team, including scanning, filing, and document management.

Person Specification

Knowledge, Abilities and Skills

Essential

· Strong administrative and organisations skills with attention to detail

· Experience of using case management systems

· Knowledge of Microsoft Office

· Clear understanding of confidentially/Data Protection

· Excellent communication and interpersonal skills

· Ability to work under pressure and to tight deadlines

· Structured and organised

· Ability to work sensitively and flexibly with vulnerable clients and people from diverse backgrounds

Desirable

· Experience working in an administrative role within a legal, charity, law firm or public sector setting

· IAA qualification (current or previous) or Law degree

· Knowledge of UK immigration and asylum processes

· Experience working under regulatory or compliance frameworks

· Paralegal/Secretarial qualification.

· Previous experience working with vulnerable clients

Flexibility

In order to deliver the stated aims of this post, a degree of flexibility is needed and the

post holder may be required to perform work not specifically referred to above. Such

duties will fall within the scope of the job within the appropriate pay grade. The job

description will therefore be subject to periodic review with the post holder to ensure it

accurately reflects the duties that are being performed.

Equal Opportunities

We are an equal opportunity employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnicity, nationality, religion or belief, age, sexual orientation, disability, or any other protected characteristic. We recruit and develop our people based on merit and their commitment to achieving positive outcomes. We are dedicated to creating an inclusive and supportive workplace where everyone can thrive.

Closing date: Tuesday, 30 September 2025, by 5:00 pm.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Please note that if you require employer sponsorship to extend your right to work in the UK, the Refugee and Migrant Centre is not able to support visa sponsorship.

 We’re looking for a dynamic Head of Social Enterprise to help shape the future of University of Wolverhampton Students’ Union.

This is a unique opportunity to drive both strategic development and hands-on leadership across our commercial and marketing functions, as we expand our commercial offer over the next 18 months and beyond.

As Head of Social Enterprise, you will:

Provide proactive support to the Chief Executive Officer on strategy and operations. Offering clear advice to the CEO and Board of Trustees.

Lead and manage the Marketing, and Commercial teams, ensuring their work aligns with our strategic goals and values.

Play a pivotal role in the Senior Leadership Team, contributing to organisational strategy and innovation.

Developing and establishing a marketing strategy, as well as establishing a brand for the organisation that our stakeholders can relate too.

Take responsibility for the growth and development of our commercial operations, from bars and cafés to new ventures.

This role is central to driving commercial sustainability while enhancing the student experience. You’ll balance commercial performance with social purpose, ensuring our services are not only profitable but also meaningful to our members.

Key Responsibilities:

· Lead strategic and operational planning, deputising for the CEO when required.

· Develop and deliver a marketing strategy that strengthens our brand and deepens student engagement.

· Grow our commercial portfolio through research, innovation, and evidence-based decision making.

· Build and maintain strong partnerships with internal and external stakeholders, from students and staff to suppliers and the wider University community.

· Champion a positive, inclusive culture, embedding our values across teams.

About You

We’re seeking an experienced, forward-thinking leader who brings:

· Proven experience in strategic and operational leadership within a commercial, social enterprise, or third-sector environment.

· A track record of developing and delivering successful marketing and commercial strategies.

· Excellent communication and relationship-building skills, with the ability to engage diverse stakeholders.

· A collaborative and innovative mindset, able to balance business growth with social impact.

Why Join Us?

This is more than just a temporary role; it’s an opportunity to shape the long-term future of our Students’ Union. Over the next 18 months, we will be developing and expanding our commercial offer, and this role is key to that journey. For the right candidate, there is a strong possibility of the position becoming permanent.

We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status.

We want to support diverse and inclusive work environments and are actively looking for people who share our values. We particularly welcome BAME applicants.

If you are motivated by making a difference, driven by innovation, and excited by the challenge of leading a growing social enterprise, we’d love to hear from you.

To apply please follow this link:

Vacancy

The way people are accessing support is evolving and we need to ensure that we are developing support services that reflect the complex needs of a brain tumour diagnosis using a range of platforms - from a traditional phone line service to innovative, engaging and instant solutions.

Supporting children, young adults and their families - from those who are looking for general information about treatment or care, to those who need more detailed support from the point of diagnosis, you will be passionate about improving the lives of those affected by a brain tumour. You will be comfortable providing support and information across different channels; capable at breaking down complex, scientific information in an accessible and personalised manner; and committed to developing pioneering resources to support our community in smarter ways.

You’ll be able to work collaboratively, supporting the work of the Children & Families and Young Adults Team, in addition to assisting on our Adults Team.

WHO WE'RE LOOKING FOR:

If you are skilled at providing support to people including children, families and young adults in challenging and sensitive situations, keen to use your experience to make a meaningful difference, are an exceptional communicator and have the ability to engage with a wide range of people through different channels then we’d love to hear from you!

A high degree of empathy is a must and resilience is key. You’ll also have great problem solving skills, and be able to identify where improvements to our support offer can be made.

KEY ACCOUNTABILITIES:

• Provide specialist emotional and practical support and information to people affected by brain tumours, their friends, families and carers through a variety of solutions including phone, email, webchat, online and social media plus new evolving channels

• Provide high quality information which reflects the most up to date research, clinical information and treatments, in a way people can understand. Conducting the research yourself and adapting your communication to suit the person you are supporting is key

• Offer coaching guidance to empower individuals, helping them to achieve the appropriate next steps

• Plan and facilitate online and in person events for families, teenagers and young adults

• Lead on aspects of cross team projects and develop new resources that meet our community’s needs, while collaborating with other teams and external partners

• Provide support to our Young Ambassadors through coordinating activities and check ins, facilitating meetings, and enabling meaningful input into our Young Adults Service.

• Identify gaps in knowledge across the Support Team and identify possible training areas

• Developing information for our website and other age-appropriate resources, for example, writing initial drafts and reviewing information

• Day to day management of our online peer support platforms, for example our Facebook group for parents of children with a brain tumour diagnosis

• Work in conjunction with the Volunteer Development Manager to recruit, train and manage volunteers who assist in delivering support services

• Update and maintain accurate contact information on the CRM database, producing data reports as required to evidence the impact and reach of our support services

• Identify, manage and escalate safeguarding concerns in line with The Charity guidelines

• Review day to day tasks across the Support Team

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

The LifeSkills Support Worker (Virtual) will provide online support to individuals who are further away from employment, education or training by using a strengths based approach as part of the LifeSkills Intensive Programme. 

This is a new role and it is planned that referrals will be received directly from Tier 3 FamilyLine services (counselling and befriending services). 

The LifeSkills programme supports individuals and families to build their confidence, social networks, financial and employability skills. The LifeSkills Support Worker will work closely with the wider LifeSkills teams (Intensive and Open).

Together, the charities Sands and Tommy’s have formed a Joint Policy Unit (JPU) focussed on achieving policy change that will save more babies’ lives during pregnancy and the neonatal period and on tackling inequalities in loss, so that everyone can benefit from the best possible outcomes.

The JPU’s mission is to secure policy change that will reduce rates of miscarriage, stillbirth, pre-term birth and neonatal death, and to work to eliminate inequalities in these outcomes.

While there is widespread agreement on the need for change to improve the safety of maternity and neonatal services, what that change looks like is not clear.  To save more babies’ lives we believe that a continued focus is required, and that governments should set new commitments to reduce perinatal mortality and preterm births, focused on matching the best-performing countries in Europe.

This role will be crucial to the continued success of the JPU unit; leading, shaping and coordinating all the unit’s work. 

We are looking for an independent and assertive problem-solver, a policy expert who can manage multiple priorities, take the initiative, lead the national conversation and is as excited as we are about taking the helm of this venture for both of our organisations.

The successful candidate will need to have a substantial track record of effectively leading and implementing national policy and influencing programmes, driving change and achieving the desired impact.

You will have considerable experience across research, data analysis, policy development, public affairs and communications.  Additionally, you will be well-versed in research and data management, including analysing complex data and evaluating policy developments.

Experience of being a member of a senior management team with successful, significant and relevant management and leadership experience is also essential.

18 month FTC | Full Time (Monday - Friday 37.5 hours per week) | up to £36,483 per annum plus benefits | Location: Fully Remote

We’re a dedicated, inspiring, and forward-thinking healthcare charity and our mission is to improve the bone health of the nation and prevent osteoporosis by influencing healthcare providers and professionals; supporting services to help our beneficiaries; and drive research.

We’re also proud to have a committed, highly engaged workforce, as shown by our employee engagement rating, which puts us comfortably above the charity benchmark and we want to attract the brightest and the best to help us beat this condition and change society for the better.

Can you:

Develop accessible online health information?

Research and interpret complex health research, with the ability to judge the quality of a research study and write evidence-based information?

Use content management systems to upload digital content?

If this is you, and you’re looking to join a fantastic organisation and team where you can really make a difference, we’d love to hear from you.

How to apply

To apply, applicants should provide a comprehensive CV, including details of relevant experience and achievements. This should be supplemented by answers to the competency-based application questions, demonstrating how your skills and experience meet the person specification.

Want to know more? For more details on this exciting role, please download the job description.

This role will close on 23/09/2025 at 9:00am with interviews taking place 1st - 3rd October 2025

REF-223862

The Hastings & St Leonards Foreshore Charitable Trust is seeking an independent Protector to oversee the integrity of the charity’s administration and ensure compliance with its objectives.

As Protector, you will act as an impartial guardian of the Trust, ensuring its activities align with its charitable purposes. Your responsibilities will include ensuring the charity is administered with integrity and transparency, reporting any concerns to the Charity Commission, providing advice to the trustee, and undertaking tasks as required. You will also be responsible for preparing an annual statement of activities and findings for publication.

To be eligible for this role, it is desirable that you hold a qualification awarded by a member of the Consultative Committee of Accountancy Bodies (CCAB). You must not have been a councillor, officer, employee, or paid consultant of the Council or any of its controlled organisations within the last five years. Additionally, you must not have any significant interest in contracts with the Council, except for minor shareholdings of less than one percent.

The Protector may receive reasonable remuneration, with expenses and indemnity insurance covered. Firms or companies associated with the Protector may also receive fair compensation for services provided under their instruction.

Term: Up to 3 years per appointment (renewable)
Remuneration: Reasonable expenses and remuneration

For further information and how to apply please visit our website by clicking the apply link. 

The Detention Outreach Caseworker is a full-time post on a 12-month renewable contract, joining a small team at the JRS UK offices in Wapping, working closely with the Detention Outreach Manager.

The JRS UK Detention Outreach project supports individuals who are detained in the Heathrow Immigration Removal Centres (Harmondsworth and Colnbrook). This busy and varied role focuses on combining accompaniment, practical support, and assistance to those in immigration detention, especially those who are most vulnerable and struggle to self-advocate. The Detention Outreach Caseworker will make referrals to solicitors and partner organisations where appropriate and liaise with Immigration Services, detention centre staff and others as needed.

The Detention Outreach Caseworker will occasionally support individuals who are released from, but continue to be affected by, immigration detention. Through relationships built across the NGO sector, they will refer individuals to local organisations who can most appropriately assist with reintegration into the community. They will provide in-depth and pro-active support to high-need individuals supported in detention who continue to require long-term accompaniment on release.

The Detention Outreach Caseworker will be responsible for managing their own caseload and work closely with the Detention Outreach Manager to identify themes and trends arising from immigration detention to contribute to the organisations wider strategic work. The post-holder should have a good understanding of and empathy with the issues and challenges faced by asylum-seekers and refugees, with particular focus on immigration detention. They will need highly developed listening skills, personal resilience and emotional maturity to respond to the emotional and practical needs of asylum seekers, accompanying them and supporting them to positively progress with their lives. They need to have and maintain an up-to-date knowledge about the immigration and asylum context as it relates to our work in immigration detention.

The Detention Outreach Caseworker will be enthusiastic about working in a small faith-based organisation and have a willingness to integrate JRS UK’s ethos of accompaniment in their approach whilst also demonstrating sensitivity in responding to the needs of destitute and detained individuals. They will enjoy working in a fast-paced environment and possess excellent communication skills. They will work flexibly as a member of the team and organisation and undertake other reasonable duties and responsibilities as needed.

They will possess outstanding communication and organisation skills, will enjoy working in a very fast paced environment, and will adhere to JRS’ values and commitment to social justice, as well as our commitment to tackling racism and discrimination. JRS UK is committed to providing opportunities to individuals who may otherwise face obstacles in accessing paid work in the asylum and refugee sector and actively encourage applications from black, racialised and other underrepresented communities. 

CEO

We are looking for an experienced leader to join the charity in this part-time role.

Position: CEO

Location: Milton Keynes

Hours: Part-time, 3 days/22.5 hours per week

Salary: £65,000 pro rata

Contract: Permanent

Closing Date: 17 September 2025

The Role

The current CEO, Denise Stygal-Watson, has done a fantastic job since joining the charity over four years ago and will be handing over an organisation at an exciting time in its development. We have a strong senior management team in place, enjoy robust processes, solid reporting, accountability and financial rigour and, while there are inevitably challenges, there is everything to play for going forward.

Great work has already been done but the charity needs to continue to build its network, develop partnerships with local companies, as well as grow its donor income, including legacies, to build on its base of earned income from its retail revenue. Ambitious for our growth and commercially minded, our new CEO will have the opportunity to make a significant impact and to focus externally, to be the ambassador for Age UK Milton Keynes, to raise its profile and promote the opportunities available to the people and organisations who can benefit from partnering with us.

Main responsibilities include:

• Strategic leadership and vision
• To provide clear and forward-thinking leadership to ensure Age UK Milton Keynes remains resilient, relevant and impactful in a changing environment
• Financial leadership and fundraising
• To grow income from all sources, encouraging new avenues of income generation through services and growth.
• To be responsible for the effective, strong leadership and management of the staff, volunteers, the organisation and its resources.
• Governance and compliance
• Service development and delivery
• To actively promote, explore and develop ways of working with organisations and statutory agencies within Milton Keynes

If you feel you are the right person to join our board, we would be delighted to hear from you!

About You

We are looking for someone with a proven track record of leadership and management across a range of responsibilities at senior level – ideally gained in the corporate sector.

You will also have:

• Substantial experience of business planning development and delivery
• Financial acumen – experience of financial management and control, including budget oversight and cost control
• Knowledge, experience and understanding of strategic planning and service development planning; including facilitation, implementation and review/evaluation and organisational change
• Track record in driving and supporting fundraising growth, developing networks and working with funding partners
• Demonstration of influencing and developing relationship with key stakeholders and senior opinion leaders including local authority or similar
• Track record as a leader of people, creating positive affirming environments for successful teams and an inclusive organisation

The Organisation

Age UK Milton Keynes was established in June 1978 as Age Concern and became Age UK Milton Keynes when Age Concern and Help the Aged were merged in 2011. Age UK Milton Keynes is a local independent charity working to improve the quality of life for all older people living in Milton Keynes.

At Age UK Milton Keynes we are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee/volunteer to feel respected and able to give their best. In the search for our new CEO we would be particularly pleased to receive applications from people who come from groups that are often underrepresented, knowing that our work only benefits from a truly diverse staff team.

You may have experience in other areas such as COO, CEO, Chief Operating Officer, Chief Executive Officer, Managing Director, Deputy CEO, Deputy COO.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. 

This position will fall under the overall supervision of the National Resettlement and Complementary Pathways Officer and direct supervision of the Senior Operations Associate.

For more details about this role, please visit our website: 

About us

We are a collaborative, UK based network bringing our 30+ years of experience working on the HIV response to the broader global health space. We contribute to a global movement of actors seeking to challenge the systemic causes of health inequity to end AIDS and ensure all people can realise their right to health and wellbeing. We give decision-makers the proof – and the push – they need to make informed and just decisions to help improve the lives of the millions of people around the world needing access to treatment, prevention, care and support services for HIV and other health conditions.

About the role

This is a newly created role to provide extra capacity within the finance function at STOPAIDS. We are looking for someone with previous finance experience, ideally within a charity. The Finance Administrator is responsible for supporting the maintenance of financial and administrative services working closely with the Finance Manager to meet legislative and policy requirements and to support the operations of STOPAIDS. These duties include but are not limited to Xero Accounts functions, assisting with payroll and processing invoices and financial transactions.

STOPAIDS is a fully remote organisation, so the postholder would be working from home, but the team is very connected and collaborative, so there will be plenty of contact and support.

Hours: Part-time, one day or 2 half days per week (0.25 FTE).

Location: Home based in the UK. Occasional attendance at all staff meetings in London (normally 4 days annually).

Benefits of working at STOPAIDS

We offer several benefits including:

• We operate a shorter working week with no salary reductions. For this role, this equates to 1 day per week or two half days. This time needs to be worked between Monday and Thursday.
• We operate a home-based working policy, including a home working set up allowance and monthly working from home allowance.
• Flexible working, including non-standard working hours.
• A group stakeholder pension scheme with 6% employer contributions (after qualifying probationary period).
• 20 days' annual leave per year (excluding bank holidays), plus 1 day for every year of service (pro rata).
• Enhanced maternity and paternity pay for employees with 1 years’ service or more.

For further information and to apply, please visit our website.

Closing date: 10.00am on 27th September 2025.

Interviews will be held on 30th September and 1st October 2025.

People living with or affected by HIV, from Black, Asian or minority ethnic (BAME) backgrounds or from other minority groups are particularly encouraged to apply and/or contact us regarding any queries about the role.

STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, sex characteristics, HIV status, national origin, genetics, disability, or age.

Job Description

About the role

This is an exciting opportunity for the right person to join the Refugee Migrant Centre as a Caseworker, authorised by the Immigration Advice Authority (IAA), formerly known as OISC. RMC is a well-established, award-winning regional charity, widely recognised for its impactful work with refugees and migrants.

For over 23 years, RMC has assisted thousands of refugees and migrants from 162 countries, helping to break down barriers to integration and enabling clients to become equal citizens. We provide a holistic range of services, from specialist legal advice to education and employment programs.

The successful candidate will join RMC’s Immigration department and play a key role in delivering free immigration advice and representation. This is an exciting time to join the team as RMC is expanding its infrastructure following significant growth in staff, activities, and turnover—rising from £776k to £2.8 million in the past five years.

RMC is regulated by the Immigration Advice Authority (IAA) and is accredited to provide free immigration advice up to Level 3, covering cases from initial advice through to the First-tier Tribunal and Upper Tribunal.

Our immigration services focus on assisting migrants (including undocumented migrants), refugees, and asylum-seekers in navigating the UK’s complex immigration legal system. We help clients secure the right to remain in the UK for themselves and their families, with a particular emphasis on human rights claims, family and private life applications, family reunion, settlement, citizenship, and applications under the EU Settlement Scheme.

Purpose of the Role:

Main duties and responsibilities

All Caseworkers (Levels 1 and 2) will be required to carry out the tasks shown below:

Casework and client care:

· To provide one-to-one specialist advice in immigration and asylum area of law

· To provide thorough, professional, high quality and timely casework and advice

· To ensure accurate recording keeping and ensure all necessary and associated administrative tasks are completed

· To ensure case deadlines and key dates are recorded, monitored and actioned in a timely manner

· To conduct all casework and advice in compliance with all IAA regulatory requirements and the IAA code of standards

· To maintain confidentiality in all dealings with clients

Training and development:

· To keep up to date with changes in the law

· To attend training and share learning and good practice with other advisors

· To keep a record of your attendance on training courses

· To provide internal and/or external immigration training when required by management

Teamwork:

· To share casework knowledge and experience within the team

· To mentor, support and/or supervise colleagues on a lower level of IAA regulation

Projects and Engagement:

· To take responsibility for the day to day delivery of specific projects if requested by management

· To deliver presentations and represent RMC at meetings/events when required by management

· To maintain effective working relationships with partners and stakeholders

· To demonstrate a degree of flexibility and undertake tasks not specifically referred to above

Person Specification

Knowledge, Abilities and Skills- essential

· Accredited at IAA Level 1 or 2

· Experience in delivering advice and representation in the field of UK immigration and asylum

· Experience in working with clients with vulnerabilities and/or migrants, asylum-seekers, refugees

· Knowledge of most immigration areas, with a good understanding of at least one area such as the EUSS, asylum, human rights or family-based applications

· Commitment to working towards Level 2 accreditation (for IAA L1 advisors only)

· Ability to explain complex information to clients from different backgrounds

· A proven high standard of communication skills, including written, oral, presentational and inter-personal skills

· Ability to work independently

· Ability to manage and grow a caseload

· Ability to prioritise and to manage tight deadlines

· Teamwork and Flexibility

· Commitment to equality and diversity

Desirable

· Accredited to IAA Senior Caseworker

· Experience working in the Legal Aid sector

· Experience working in or with the not-for-profit sector

· Fluent in a community language

· Experience of working in a multicultural environment and sensitivity towards other cultures.

· Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over involvement

· Educated to degree level or equivalent

Flexibility

In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Closing Date: 07/10/2025

Please note that RMC is not a sponsoring organisation. If your visa requires an extension within the next 12 months with the support of employer sponsorship, the Refugee and Migration Centre is unable to provide assistance with this.

We’re looking for someone with admin experience to be part of our community and events fundraising team. Along with another executive, you’ll be helping our existing and new supporters to raise funds and supporting the other members of the community and events team.

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity in the UK beating the fear and isolation of macular disease with world class research, and the best advice and support.

You’ll be one of two executives:

· Helping the community and events team to raise funds from our supporters

· Giving supporters in our communities the best stewardship while they are fundraising, and encouraging them to fundraise further

· Supporting all members of the community and events team

· Adhering to current fundraising regulations and best practice

· Keeping excellent records

Our ideal candidate will have:

· Experience of working in a fundraising environment or similar

· Good IT skills and experience of using digital media

· A good head for numbers

· Excellent written and verbal communication skills

· A passion for working with people to achieve great results

In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list. 

We offer flexible working options, 26 days annual leave, rising to 27 after one year’s service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.

We are passionate about treating people fairly and as equals; doing so is instinctive to us. To Beat Macular Disease for all we know we have work to do. That’s why we are keen to hear from people of all backgrounds who have the skills and experience we are looking for. We particularly encourage applications from people from under-represented groups, to help ensure what we do and how we do it is inclusive – for everyone.