Advice team manager jobs

We’re looking for a confident and compassionate LGBTQ+ Project Worker to join our supported housing team working across Brighton and Eastbourne.

This isn’t just a support role, it’s a frontline position that requires emotional resilience, excellent communication skills, and a grounded understanding of what it means to work in a supported housing environment. The people we work with often face intersecting challenges including mental health, trauma, identity-based discrimination, and housing insecurity. Your job will be to help them navigate these realities and move toward independent living with dignity, strength, and stability.

You’ll need to thrive in a role where no two days are the same. From conversations around rent and cleaning routines to complex safeguarding issues or mental health disclosures, you’ll be expected to step in calmly and confidently, without shying away from challenge.

We’re seeking someone who builds positive working relationships with both residents and housing providers, can adapt to rapidly changing needs, and brings clarity, kindness, and consistency to their work no matter what’s going on that day.

While this role is based in Brighton, we operate as one team across both Eastbourne and Brighton. From time to time, you may be expected to provide cover at our Eastbourne accommodation when needed.

The advertised salary includes London Weighting. As such, you will be responsible for covering the cost of travel to London for our monthly all-staff meetings. If additional travel to London is required as part of your role, these costs will also need to be covered by you.

Key Responsibilities

· To provide a high quality, flexible and responsive support service to LGBTQ+ people, supporting them for independent living or suitable alternative housing through the provision of 1-1 support sessions and group work.

· To assess the individual needs of each person and provide a bespoke support plan.

· To ensure that effective service user participation mechanisms are in place.

· To ensure a high level of customer care and practice at all times.

· To develop links with relevant external agencies.

Main Duties of the Post

Support Sessions

· To give holistic support to LGBTQ+ people accessing our supported accommodation service and to provide proactive support to these service users who are sometimes hard to engage.

· To meet service users regularly to provide structured support, in relation to LGBTQ+ and Housing specific issues, such as gender identity pathways, mental health services, health issues, safeguarding, liaising with the professional network.

· To work with LGBTQ+ people accessing supported accommodation to develop and review individual support plans and risk assessments.

· To liaise with other service providers ensuring service users receive the necessary support to sustain their accommodation, acquire relevant independent living skills, maintain or improve positive physical and mental health and access into meaningful occupation of their time.

Financial Support

· To assist service users in maximising and managing their income including universal credit, ESA, PIP and Housing Benefit.

Semi-independent Living Support

· To work with service users to enable them to develop the life and social skills necessary to sustain their accommodation and prepare them for independent living.

· To assess individual service user’s suitability for independent accommodation.

· To act quickly to manage incidents and to advise, support and assist service users unable to maintain supported accommodation into more appropriate housing options.

Resettlement

· To support service users in the completion of application forms necessary to support move-on housing, including the private rented sector.

· To ensure that all service users are provided with information about local services whilst in supported accommodation and during their move on.

· To ensure all service users are fully aware of their rights and responsibilities in their home.

· To work with housing providers, both public and private, to negotiate move on options.

Groupwork, Consultation and Participation

· To work as part of a team in developing user participation.

· To identify and develop appropriate and flexible processes for consulting with our service users, via social media platforms, newsletters, events and workshops.

· To devise innovative and creative ways of involving LGBTQ+ people in the running of the schemes with an independent approach.

· Supporting our residents to participate in group and peer support and to access online support mechanisms.

· Facilitating and promoting an LGBTQ+ group work programme.

Other Duties

· To establish and maintain accurate and complete records in all areas of work.

· To complete statistics for the collation of performance and funding information.

· To maintain up to date knowledge of legislation and regulations in relation to funders and other key areas.

· To participate in individual and clinical supervision meetings, annual appraisals and training.

· To act in accordance with the organisation’s Diversity Policy, Health and Safety Policy, Code of Conduct and all other corporate policies and procedures.

· To act in the best interests of Stonewall Housing and its clients at all times.

· To work evenings as necessary.

· To promote Stonewall Housing at external meetings and community events.

· To carry out any other duties commensurate with the aims and objectives of the post that may be require.

PERSON SPECIFICATION

Essential Experience

·       Lived experience, or experience of working with homeless people or vulnerable LGBTQ+ people, in a voluntary or paid employment setting.

· Experience of working with and delivering services to a diverse client group with a wide range of support needs.

· Experience of lone working and working as part of team.

Essential Knowledge

· Knowledge and understanding of the causes and effects of homelessness, particularly in relation to LGBTQ+ people.

· Knowledge of the current benefits available to single people.

· Knowledge of common themes, trends and issues within supported and shared accommodation.

· Knowledge of pathways into medical and social support for LGBTQ+ people.

Essential Skills and Abilities

· Ability to provide a range of housing related support services, i.e. assessment, developing and using support plans, support planning, key working, independent living support, welfare benefits advice and providing resettlement support.

· Ability to manage challenging behaviour and complex needs, report and raise incidents and safeguarding alerts.

· Ability to prioritise and maintain case work across multiple projects at the same time.

· Excellent recording and reporting skills to accurately reflect work with young people.

· Excellent written and verbal communication with vulnerable people.

· Ability to effectively involve and engage LGBTQ+ people in services.

· To be resilient in regard to working with challenging behaviour from service users who may have experienced trauma leading them to be mistrustful of support providers.

As with all members of Stonewall Housing’s Team, the postholder will also:

· Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.

· Have strong networking and relationship-building skills.

· Have a positive and can-do attitude.

· Be able to adapt to changing circumstances with flexibility, and to work well under pressure.

· Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.

· Join Stonewall Housing’s All Team meeting in person (held near Liverpool Street Station) once per month.

· Be able to travel occasionally around the UK for key events.

· To work as part of a mostly-remote team, embracing online communication and collaboration tools.

· To receive regular supervision from the line manager and attend training courses as required.

Your attitude and personal attributes

· A commitment to equal opportunities in all aspects of work.

· A commitment to the aims, values and beliefs of the organisation.

· Ability to empathise with vulnerable LGBTQ+ people.

Conditions:

This job description does not constitute a ‘terms and conditions of employment’. It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees’ duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.

More about who we are:

Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.

Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Domestic Abuse and Supported Accommodation.

We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.

Our Values:

· We are LGBTQ+ informed.

· We are tenacious.

· We are empowering.

· We are collaborative.

· We are inclusive.

What we can offer you:

Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.

Our benefits include:

· Competitive salary

· Flexible working

· Generous annual leave – 30 days (FTE)

· An additional ‘Stonewall Housing’ day off per year

· Pension scheme

· Employee Assistance Programme

· BHSF health cash  plan

Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.

Applying for the role:

No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.

We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

For more information about us, please visit our website and follow Stonewall Housing on our social channels.

Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact John, our Director of Services, on john[at]stonewallhousing[dot]org.

Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.

About The Role

We are looking for a passionate and dedicated individual to join the Royal British Legion as a Poppy Appeal Manager for North West Scotland. This role offers a unique opportunity to coordinate all aspects of the award winning Poppy Appeal in your area, working closely with the National Poppy Appeal Manager to meet agreed income, expenditure, and contribution targets. You will manage relationships with local supporters, partners, and volunteers, ensuring they have the resources and support they need to maximise fundraising efforts and make a lasting impact.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

In this role, you’ll have the exciting opportunity to build and nurture corporate partnerships, working alongside a passionate team to achieve shared goals. Your relationship-building skills will ensure a positive experience for everyone involved, from volunteers to corporate partners, while representing the Royal British Legion in your local community and engaging with key stakeholders.

You’ll also be responsible for recruiting and inducting new Poppy Appeal Organisers, helping them thrive, and coordinating the Poppy Appeal launch, including fun PR and media activities. As a local representative of the Royal British Legion, you’ll keep stakeholders updated and play a key part in our outreach efforts. While there will be some evening and weekend work, we’re dedicated to ensuring that you maintain a healthy work-life balance.

This is a fantastic opportunity for someone who loves building relationships, planning events, and is passionate about supporting the Armed Forces community. While experience in financial management is helpful, it’s not essential, we’re really looking for someone who is committed to the cause and excited to connect with others.

At the Royal British Legion, we know the importance of flexibility, so we offer options like our 9-day fortnight while also considering other flexible working arrangements to suit your needs. We want you to feel supported in balancing work with life’s other joys!

You will be expected to travel regularly in the course of your work including regularly round North West Scotland. You will be contracted to your home address, where you will be expected to work, when not travelling. Occasional travel outside the county will be required, including overnight stays (typically 1–2 nights per year) to attend training or conferences.

Please be aware a full UK driving licence is required for this role.

Providing a supporting statement is optional. If you decide to include one, it’s a helpful way to show how your background, whether through previous roles or transferable skills that connects with the key parts of this role. You might want to highlight things like working with budgets, building positive relationships, and juggling multiple priorities. Please also note that due to the nature of this role, we do not expect leave to be taken during the months of October and November unless in exceptional circumstances.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays), increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Very generous pension contributions, with Employer contributions ranging from 6% to 10%
- A range of flexible working options may be available, depending on your role and the needs of RBL.
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- A range of courses delivered by learning specialists to support your development goals and objectives.
- Opportunities to volunteer.
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

• The Handyperson Job booker is a pivotal and busy role in the team receiving incoming referrals from a range of sources and scheduling these daily tasks to team members according to the needs of the service. We receive referrals from our four Hospital to Home services across East London (Hackney, Tower Hamlets, Newham, Waltham Forest), as well as self-referrals for smaller jobs for from Tower Hamlets residents.

• We also deliver projects in Havering in partnership with Age UK Redbridge, Barking and Havering, currently these are:

• Energy Doctors: delivering advice and installing small items to reduce energy usage and improve heating and wellbeing in the property.

• Ageing Well: installing grab rails and stair rails referred by NHS and Havering voluntary sector partners.

• Within the next 12 months, we will also be introducing a paid-for handyperson service which be available across our 3 core boroughs and the scheduling of work coordinated by this post. 

About the role

We have an excellent opportunity to join the College as Business Manager to Chief Executive (CEO). This role provides high-level strategic and operational support to the CEO and across the College while ensuring the smooth running of the Chief Executive’s Office. You will work closely with the Chief Executive (CEO), President, Vice Presidents, Executive Directors, senior leaders and the Executive Support Team, helping the College achieve its mission of improving women’s health care worldwide.

You will lead the Executive Support Team and be part of a collaborative, values-led team that enables leaders to focus on strategic priorities. You will help ensure decisions are well-informed, governance processes are effective and stakeholder relationships are strengthened.

Responsibilities:

• Lead and manage the Chief Executive’s Office team to deliver high-quality prompt support to senior leadership

• Provide strategic and operational advice to the CEO and senior leaders

• Produce and quality-assure CEO reports, briefings and presentations and oversee forward planning and scheduling of priorities

• Manage CEO-led committees and groups including coordination of Chief Executive and President-led travel

• Oversee budget, planning, projects and events led by the CEO

• Act as a key contact for internal and external stakeholders, ensuring seamless communication and engagement.

This is an exciting opportunity for someone who enjoys leading a team, working in a busy, dynamic environment, driving operational excellence and making a real difference to the College’s mission and strategic priorities.

For the full list of key responsibilities, please check the recruitment pack.

About you

This role is well-suited to someone who combines outstanding organisation with sound judgement and calm, clear communication. You are proactive and have relevant experience managing senior executives, building productive relationships and balancing multiple, demanding and fast-moving priorities.

Requirements:

• Experience of managing a senior leader’s office or equivalent environment including complex priorities and confidential matters

• Proven line management experience, with the ability to support performance and develop colleagues

• Strong interpersonal and communication skills, with credibility and judgement to influence appropriately at senior level

• Ability to manage complex workloads with discretion and professionalism

• Experience producing and quality-assuring board-level papers, briefings and reports

• Familiarity with governance processes and project management.

We welcome applications from candidates from all backgrounds, particularly those from underrepresented groups, including people with disabilities and Black, Asian, and minority ethnic candidates. We recognise that candidates may develop the relevant skills through different career paths and experiences. If you are interested in the role and believe you can make a meaningful contribution, we encourage you to apply. 

Our culture and benefits

You will be based at our London Bridge offices. We offer hybrid working arrangements. This role will also require regular office attendance to support senior stakeholder engagement, team leadership and collaboration. We offer a supportive, values-led culture and a competitive benefits package, including: 

• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January 

• 10% employer pension contribution 

• Life assurance and income protection schemes 

• Interest-free season ticket loan 

• Tailored learning and development opportunities 

• Enhanced wellbeing and family support 

• Employee-led diversity networks

• Lifestyle discounts 

 For a full list of the benefits we offer, please visit our careers site.

How to apply

• Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website to download the full Job pack.

• Applications close at 10.00am on Monday 20 July 2026.

• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.

• First-stage interviews are expected to take place during the week commencing 27 July 2026.

• We will provide shortlisted candidates with information about the interview format, timings, panel and any task in advance.

We are proud to be a Disability Confident Employer under the UK Government’s Disability Confident Scheme. We will consider reasonable adjustments to accommodate individual needs throughout the recruitment process. Any information you share will be handled confidentially.

Please note: Applicants must have the right to work in the UK, as RCOG is unable to sponsor a work visa for this role.

About us

The RCOG is a professional membership organisation dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 19,000 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of what we do.

Location: Blended between office and home (England and Wales). Time in office negotiable

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The role
As Wales Insights Officer you will support efforts to achieve collective impact between our national organisation and the local Citizens Advice network across Wales. You will strengthen engagement, collaboration and collective communication, build insight from the network and colleagues across the national organisation and assess and report on the impact of collective actions across Wales.

This is an exploratory, fixed-term role, made possible by generous funding from the Moondance Foundation, offering an exciting opportunity to deliver impact for Citizens Advice work in Wales and deepen relationships and communication between local, regional and national levels to deliver on our shared mission.

In 2024, local offices in Wales came together to apply for and win regional and national grant funding from the Welsh Government - Advicelink Cymru (the Single Advice Fund) - a programme previously administered via the national organisation. This important success created an opportunity for reshaping the way that the national and local organisations work together, including work across regions, to engage with each other, deliver impact and avoid duplication.

Based within our Wales Team, this role offers critical additional capacity and experience to deliver on our ambitions to enhance the way we work together with the local network, add value, ensure efficient and coordinated actions, and ensure we are responsive to new and emerging opportunities to grow our impact. By building relationships, gathering feedback, insights and impact, and facilitating opportunities to work together we can provide meaningful opportunities to facilitate learning and deliver collective impact. This role will:

1. Support relationship building that strengthens our approach to working alongside the network in Wales on strategic priorities.
2. Work alongside the team to capture insights and opportunities arising from local practice and our work together and use this to build wider awareness, understanding and strengthened opportunities for collaboration
3. Use skills that enable you to assess, measure and support reporting on the impact of work together across Wales
4. With support from the team you will co-lead a programme of communication, activity and events - alongside the Wales network and relevant national communication and engagement teams - that build engagement, support our ambitions, and raise our profile in Wales with key stakeholders.

You will have a track record of building strong relationships, working across organisational boundaries, capturing and recording insight, and delivering strong communication and engagement in the context of local, regional or national charities.

We are looking for a highly skilled individual with strong relational and communication skills, curiosity, and ambition to achieve real change for people in Wales via Citizens Advice local and national work.

To apply
Please submit an anonymous CV and cover letter that demonstrates how you meet the following essential criteria:

• Excellent verbal and written communication skills with the proven ability to write and produce engaging communications.
• Experience of building strong relationships with the ability to grow and maintain working relationships with a wide range of geographically dispersed groups and individuals.
• Good experience of developing and using a range of different communication techniques, processes and procedures.
• Good experience of analysing engagement data from a range of tools (intranet, email, collaboration tools such as Slack).

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

Mae cyfle newydd a chyffrous gennym i ymuno â Chyngor ar Bopeth fel Swyddog Mewnwelediadau Cymru.

Mae Cyngor ar Bopeth yn cynnig cyngor cyfrinachol ar-lein, dros y ffôn, ac yn bersonol, yn rhad ac am ddim. Trwy ein rhwydwaith genedlaethol o elusennau rydym yn rhoi'r wybodaeth a'r hyder i bobl i'w galluogi i symud ymlaen – pwy bynnag ydyn nhw, a beth bynnag fo'u problem.

A ydych chi eisiau gweithio i sefydliad sy'n gwneud gwahaniaeth, bob dydd, i bobl o bob cefndir? Mae angen help ar y bobl sy'n troi at Gyngor ar Bopeth i oresgyn rhwystr yn eu bywydau – dyled, cael eu troi allan o'u cartrefi, trafferthion yn y gwaith, ayyb – a gallwch fod yn allweddol iddynt o ran sicrhau'r cymorth sydd ei angen arnynt yn y ffordd gyflymaf, hawsaf a mwyaf effeithiol.

Y swydd

Fel Swyddog Mewnwelediadau Cymru, byddwch yn cefnogi ymdrechion i gyflawni effaith ar y cyd rhwng ein sefydliad cenedlaethol a'r rhwydwaith Cyngor ar Bopeth lleol ledled Cymru. Byddwch yn cryfhau ymgysylltiad, cydweithio a chyfathrebu ar y cyd, yn meithrin mewnwelediad gan y rhwydwaith a chydweithwyr ar draws y sefydliad cenedlaethol ac yn asesu ac yn adrodd ar effaith camau gweithredu ar y cyd ledled Cymru

Mae hon yn rôl archwiliadol, tymor penodol, a wnaed yn bosibl diolch i gyllid hael gan Sefydliad Moondance, gan gynnig cyfle cyffrous i sicrhau effaith ar waith Cyngor ar Bopeth yng Nghymru a dyfnhau perthnasoedd a chyfathrebu rhwng lefelau lleol, rhanbarthol a chenedlaethol er mwyn cyflawni ein cenhadaeth gyffredin.

Yn 2024, daeth swyddfeydd lleol yng Nghymru ynghyd i wneud cais am ac ennill cyllid grant rhanbarthol a chenedlaethol gan Lywodraeth Cymru - Advicelink Cymru (y Gronfa Gynghori Sengl) - rhaglen a weinyddid yn flaenorol drwy'r sefydliad cenedlaethol. Creodd y llwyddiant pwysig hwn gyfle i ail-lunio'r ffordd y mae'r sefydliadau cenedlaethol a lleol yn cydweithio, gan gynnwys gweithio ar draws rhanbarthau, er mwyn ymgysylltu â'i gilydd, cyflawni effaith ac osgoi dyblygu.

Wedi'i lleoli o fewn ein Tîm Cymru, mae'r rôl hon yn cynnig capasiti a phrofiad ychwanegol hanfodol er mwyn cyflawni ein huchelgeisiau o ran gwella'r ffordd rydym yn cydweithio â'r rhwydwaith lleol, ychwanegu gwerth, sicrhau camau gweithredu effeithlon a chydlynol, a sicrhau ein bod yn ymatebol i gyfleoedd newydd a rhai sy'n dod i'r amlwg i gynyddu ein heffaith. Drwy feithrin perthnasoedd, casglu adborth, mewnwelediadau ac effaith, a hwyluso cyfleoedd i gydweithio, gallwn ddarparu cyfleoedd ystyrlon er mwyn hwyluso dysgu a chyflawni effaith ar y cyd. Yn y rôl hon byddwch yn:

1. Cefnogi adeiladu perthnasoedd sy'n cryfhau ein dull o weithio ochr yn ochr â'r rhwydwaith yng Nghymru ar flaenoriaethau strategol.
2. Gweithio ochr yn ochr â'r tîm er mwyn casglu mewnwelediadau a chyfleoedd sy'n deillio o arferion lleol a'n gwaith gyda'n gilydd a defnyddio hyn i feithrin ymwybyddiaeth, dealltwriaeth a chyfleoedd cryfach ar gyfer cydweithio.
3. Defnyddio sgiliau sy'n eich galluogi i asesu, mesur a chefnogi adrodd ar effaith cydweithio ledled Cymru
4. Gyda chefnogaeth gan y tîm byddwch yn cyd-arwain rhaglen o gyfathrebu, gweithgareddau a digwyddiadau - ochr yn ochr â rhwydwaith Cymru a thimau cyfathrebu ac ymgysylltu cenedlaethol perthnasol - sy'n meithrin ymgysylltiad, yn cefnogi ein huchelgeisiau, ac yn codi ein proffil yng Nghymru gyda rhanddeiliaid allweddol.

Bydd gennych hanes cryf o feithrin perthnasoedd cryf, gweithio ar draws ffiniau sefydliadol, cipio a chofnodi mewnwelediadau, a chyflawni cyfathrebu ac ymgysylltu cryf yng nghyd-destun elusennau lleol, rhanbarthol neu genedlaethol.

Rydym yn chwilio am unigolyn medrus iawn sydd â sgiliau ymgysylltu a chyfathrebu cryf, chwilfrydedd a'r uchelgais i gyflawni newid go iawn ar gyfer pobl yng Nghymru drwy waith lleol a chenedlaethol Cyngor ar Bopeth.

I wneud cais

Cyflwynwch CV dienw a llythyr eglurhaol sy'n dangos sut rydych chi'n bodloni'r meini prawf hanfodol canlynol:

1. Sgiliau cyfathrebu llafar ac ysgrifenedig rhagorol gyda'r gallu profedig i ysgrifennu a chynhyrchu cyfathrebiadau deniadol.
2. Profiad o feithrin perthnasoedd cryf gyda'r gallu i dyfu a chynnal perthnasoedd gwaith gydag ystod eang o grwpiau ac unigolion sydd wedi'u gwasgaru'n ddaearyddol.
3. Profiad helaeth o ddatblygu a defnyddio gwahanol dechnegau, prosesau a gweithdrefnau cyfathrebu.
4. Profiad sylweddol o ddadansoddi data ymgysylltu o wahanol declynnau (mewnrwyd, e-bost, teclynnau cydweithio fel Slack).

Ein bwriad yw cynnal cyfweliadau yn ystod yr wythnos sy'n dechrau 29 Mehefin 2026 gyda'r opsiwn o gyfweliad wyneb yn wyneb yng Nghaerdydd, neu ar-lein.

Mae Tegwch, Amrywiaeth a Chynhwysiant o bwysigrwydd strategol o fewn y sefydliad ac yn cael ei gydnabod fel rhan annatod o bopeth a wnawn fel gwasanaeth.

Yn ganolog i'n cenhadaeth Tegwch, Amrywiaeth a Chynhwysiant mae adeiladu timau amrywiol a chynhwysol y mae pawb yn teimlo'n rhan ohonynt. Credwn fod cynhwysiant yn fater cyfiawnder cymdeithasol - egwyddor sy'n sail i'n holl waith Tegwch, Amrywiaeth a Chynhwysiant. I'r perwyl hwnnw, rydym yn croesawu'n arbennig geisiadau gan bobl yr hoffem eu gweld yn cael eu cynrychioli'n well yn ein sefydliad a'n sector - pobl o liw, pobl LHDT+ a phobl anabl. Byddwn yn cynnig cyfweliad i ymgeiswyr anabl sy'n nodi eu bod yn dymuno i'w cais gael ei ystyried o dan ein Hymrwymiad Cyfweliad Hyderus o ran Anabledd lle maent yn bodloni ein meini prawf dethol yn eu cais. Mae rhai o'n rolau'n denu nifer fawr o geisiadau ac mewn rhai amgylchiadau lle nad yw'n ymarferol nac yn briodol, efallai y byddwn yn cyfyngu ar nifer y cyfweliadau a gynigir i ymgeiswyr anabl a rhai nad ydynt yn anabl. Byddwn yn darparu addasiadau rhesymol yn ôl yr angen. Rydym yn dilyn y model cymdeithasol o anabledd.

Rydym yn gyflogwr hyblyg, felly gallai'r rôl hon fod yn addas i unrhyw un sy'n well ganddo drefniant hyblyg i helpu eu cydbwysedd rhwng bywyd a gwaith – mae llawer o'n cydweithwyr yn treulio'r rhan fwyaf o'u hamser yn gweithio o bell. Er ein bod ni'n ffafrio dull cymysg rhwng swyddfa leol, os oes un yn agos atoch chi, a chartref, rydym yn agored i fod yn hyblyg o ran lleoliad, ond weithiau gall rôl olygu bod angen i chi fod wedi'ch lleoli mewn lleoliad penodol; os felly, bydd manylion yn cael eu cynnwys yn yr hysbyseb neu'r disgrifiad swydd. Gellir trafod hyn yn fanylach yn ystod eich cyfweliad.

Mae Cyngor ar Bopeth Cenedlaethol yn gweithredu o swyddfeydd yng Nghymru a Lloegr, gyda 4 swyddfa ranbarthol yng Nghaerdydd, Llundain, Birmingham a Leeds, felly rhaid i bob ymgeisydd llwyddiannus fod wedi'i leoli yng Nghymru neu Loegr.

Mae ein hymrwymiad i lesiant cydweithwyr yn cael ei adlewyrchu yn y ffaith ein bod wedi ennill Gwobr Aur yn y categori Iechyd a Llesiant, yn ogystal ag Enillwyr Cyffredinol, yng Ngwobrau Profiad Gweithwyr 2022.

Byddwch yn ymwybodol nad yw Cyngor ar Bopeth yn sefydliad sy'n noddi. Oherwydd hyn, rhaid bod gan yr ymgeisydd llwyddiannus yr hawl i weithio yn y DU eisoes neu allu sicrhau'r hawl i weithio yn y DU yn annibynnol

Rydym wedi ennill y wobr elusen orau ym mynegai cyflogwyr y Trydydd sector, gyda Cyngor ar Bopeth yn cael ei gydnabod fel sefydliad sydd nid yn unig yn blaenoriaethu'r bobl rydym yn eu gwasanaethu ond sydd hefyd yn rhoi pwyslais ar lesiant ei weithwyr.

Os bydd nifer uchel o geisiadau, rydym yn cadw'r hawl i gau'r broses gais yn gynnar.

Bydd y swydd wag hon yn cau am 23.59 ar y dyddiad cau.

The successful candidate will be a key part of our Senior Management Team and providing maternity cover for our work driving improvements to accessibility and inclusion across the music and live events industry. 

Oversee our industry-facing guidance and resources on live events accessibility, including the Live Events Access Charter and Grassroots Community Accessibility Framework, in line with the organisational strategy.

Ensure Attitude is Everything’s industry-facing resources include guidance around disabled artists’ and professionals’ feedback, environmental sustainability and intersectional experiences.

Lead on the development and implementation of processes to capture feedback from disabled audiences, artists, professionals and volunteers to ensure disabled people’s lived experiences sit at the heart of our work.

· Working with the team to ensure disabled people’s lived experiences inform our work with the music and live events industries.

· Support the Industry Development Manager on delivering the paid Charter membership scheme.

· Provide expert accessibility perspectives to internal and external projects. This is likely to include consultancy for venues and festivals, sharing expertise around accessible communications, policy and process development, developing accessible working cultures and advising on onsite delivery.

· Where required, provide support, advice and deputising responsibilities for other projects such as our internal training and development, accessible workplace, networks, industry campaigns and other activities.

Job Role: Procurement Manager – part time

Salary: £24,000 per year (full time equivalent £40,000)

Hours: 22.5 hours per week

Contract type: Fixed term contract – 12 months

Location: Bath

About Alongside:

Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

About The Role:

As Procurement Manager, you’ll play a key role in ensuring our services are supported by high-quality, cost-effective contracts that deliver real value. You’ll lead on all aspects of procurement, overseeing the end-to-end process, from planning and sourcing through to contract negotiation and ongoing supplier management.

This is a varied and impactful role, where you’ll manage a diverse portfolio of contracts, including areas such as building maintenance, cleaning services, and energy provision. You’ll work closely with internal teams and external partners to ensure compliance, drive efficiencies, and maintain high standards across all services.

You’ll bring a strategic approach to procurement while remaining hands-on, identifying opportunities for improvement, building strong supplier relationships, and ensuring contracts align with organisational values and operational needs. If you’re passionate about delivering value and making a tangible difference behind the scenes, this is an exciting opportunity to do just that.

What You’ll Be Doing:

• Lead and manage end-to-end procurement and tendering processes, ensuring compliance with the Procurement Act for both above and below threshold contracts.
• Collaborate with internal teams to develop specifications and tender documentation, while maintaining accurate, auditable records of all procurement activity.
• Oversee procurement systems, and contracts register, ensuring data is up to date, transparent and well-managed.
• Provide expert advice, drive continuous improvement, and ensure all activities deliver value for money while supporting ethical and local sourcing priorities.

Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities

You can view the full job description by clicking here.

What We’re Looking For:

• CIPS Level 4 qualified (minimum) with strong experience in public sector procurement and a solid understanding of the Procurement Act 2023 and full procurement cycle.
• Excellent communication skills, with the ability to confidently manage and review high volumes of complex documentatio
• Highly organised with strong attention to detail, able to manage time effectively and meet deadlines in a fast-paced environment.

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Wellbeing related support/advice, and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

The Woodland Trust is looking for a Service Delivery Manager to help us deliver strategic and operational plans.

The Role:
•    Manage and deliver a successful call centre/back office operational process.
•    Lead a successful team, supporting and training where required.
•    Interpret the support services strategy and vision and apply to operational planning to achieve departmental and campaign KPI’s.
•    Monitor and embed best practice across the team.
•    Review real time service performance and assign personnel to ensure financial goals, SLA’s and quality metrics are achieved.
•    Recommend and implement system and procedure developments and improvements.
•    This role will require attendance at our head office in Grantham, Lincolnshire four out of five days per week. 

The Candidate:
•    Experience managing a successful call centre working at a senior leadership level. 
•    Strong communication skills with the ability to build successful stakeholder relationships.
•    Experience shaping and implementing organisation strategy.
•    Knowledge of Microsoft suite, telephony, reporting and fulfilment solutions.
•    Experience in project management with the ability to coordinate multiple workstreams. 
•    Strong problem solving skills with the ability to prioritise tasks as needed. 
•    Knowledge of PCI:DSS, Gift Aid, Direct Debit, FRSB and data privacy.

Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
•    Buy and Sell Holiday Scheme
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us:
The Woodland Trust is the UK’s largest woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.  
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. 
Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application. 
 Make sure that you answer the Application Questions to show your relevant skills and passion for the role. Even if you don't meet every requirement of the role, we would encourage you to apply.

Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will take place via Microsoft Teams on  30th July 2026.

Charity People is delighted to be partnering once again with Maudsley Charity to recruit an External Affairs and Influencing Manager.

A hugely exciting new role within the Communications team at the charity, the postholder will work across media, external affairs and influencing to engage with key stakeholders, boost the charity's profile, and promote learning and adoption of the solutions the organisation funds. You will be responsible for sharing evidence and learning in order to influence the people who fund, adopt and commission mental health care and services, and will work closely with the CEO to increase engagement with policy work which the Maudsley Charity undertakes through it's work in coalitions.

External Affairs and Influencing Manager
Contract: Full time, permanent role
Salary: £48,000 per annum
Location: Hybrid role between home and London office, with two days per week in the Denmark Hill office
Closing date for applications: 9am on Tuesday 28th July

First round interviews will be held remotely on: Thursday 13th August
Second round interviews will be held in person on: Thursday 20th and Friday 21st August

About Maudsley Charity

Maudsley Charity funds and supports clinical, academic, and community partners to ensure that everyone experiencing mental illness can access the right care, while using insights from their work to drive wider improvements across the UK.

Recognising the profound impact of mental illness and the inequalities in access, experience, and outcomes - particularly those linked to social deprivation and racism - the organisation focusses on addressing gaps in care.

With an approach that combines evidence, lived experience, and a commitment to equity, the organisation backs impactful, evidence-based solutions, ensuring services are shaped by real-world insight, and prioritising support for those most underserved to drive improvements that benefit all.

About the role

This is a core role within the organisation's influencing strategy, and your primary responsibilities will include:

External Affairs & Influencing:

• Develop and deliver influencing plans to promote adoption of effective mental health care initiatives being funded by the charity
• Develop productive relationships with key stakeholders (journalists, NHS trust leaders, ICBs, ICSs, VCSE orgs) to gather intelligence and shape strategy to inform the charity's positioning
• Lead the charity's thought leadership development providing strategic advice to senior leadership on political, NHS and mental health policy developments
• Strengthen the charity's role in mental health policy and advocacy coalitions, by contributing to collaborative advocacy, media and communications outputs
• Lead the charity's response to government mental health care consultations and calls for evidence
• Monitor funder sector trends and conversations, and actively seek out opportunities for the charity to strategically engage and influence by sharing learning from its grant making practice

Media management

• Develop and implement integrated external affairs campaigns that support the charity's influencing work
• Create persuasive materials, including press releases, op-eds, spokespeople briefings, comment pieces, and digital content and pitch to relevant outlets
• Maintain and grow relationships with journalists, broadcasters and sector media to secure relevant high-quality coverage of the charity's activities, grant holders and their projects
• Act as first point of contact for media enquiries, managing proactive and reactive press activity
• This role is expected to grow and develop and the postholder will be fully supported from across the organisation as the position evolves, within an organisation that offers a friendly, values led culture.

We would love to hear from individuals with the following skills and experience:

• Demonstrable track record of developing and implementing successful influencing strategies in the mental health sector
• Experience of stakeholder management within mental health care, including NHS Trust leaders, Integrated Care Boards, commissioners and senior clinicians, and with academics and researchers
• Strong experience in media relations, including briefing senior spokespeople, drafting press releases, media handling, and securing media coverage with a good understanding of the needs and expectations of different outlets and publications
• Keen understanding of the NHS, mental health policy landscape, and the related environment, key stakeholders and sector drivers
• Understanding of the key components and considerations of successful external affairs media and influencing
• Understanding of the sensitivities around mental illness, including working in an empathetic manner with people with lived experience
• Understanding of Diversity, Equity and Inclusion principles and a commitment to apply them in your work and as an organisation
• Influencing skills including confidence and credibility in working with stakeholders,
• Communication skills and the ability to produce clear and effective communications and the ability to confidently and accurately represent the organisation externally
• Written and editorial skills including the ability to craft narratives for different external audiences and communicate the charity's work in press releases, articles, policy briefs

How to apply

Maudsley Charity is committed to building a diverse and inclusive team and strongly encourages applications from underrepresented backgrounds. We welcome applications from non-graduates.

Applications are managed via Charity People and involve a structured, anonymised process focusing on your experience and potential. Please send your CV to Alice at Charity People in the first instance.

Please see full job pack and job description attached.

There is also an optional 'Ask Us Anything' Webinar via Zoom on Thursday 16th July at 12.30pm where the Maudsley staff will answer questions. Please get in touch with Reception at Charity People if you'd like to register for this and they will send you the link. Please submit questions in advance to reception at Charity People before 9am on Wednesday 15th July 2026 in order that we can ensure all of your queries are answered.

Equal Opportunities monitoring

We ask that applicants complete our DEI monitoring form when submitting their CV for this role.

Maudsley Charity is an equal opportunities employer, and makes no discrimination on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex. Specifically, we will also oppose unfair discrimination of those with mental health issues.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

IT Manager
Salary: £37,853 per annum
Hours: 37.5 hours per week
Contract: Permanent
Location: Norwich or Cambridge Office – Hybrid working*

About East Anglian Air Ambulance

East Anglian Air Ambulance is a life-saving regional charity delivering critical emergency care across Bedfordshire, Cambridgeshire, Norfolk, Suffolk and beyond.

With two state-of-the-art helicopters and a fleet of critical care vehicles, our expert teams of doctors and paramedics bring advanced pre‑hospital emergency medical care directly to people when they need it most.

About the role

We are looking for an IT Manager to join our lifesaving charity in a role that truly makes a difference. Reporting to our Head of Insight, Information & Technology, you’ll be responsible for the day-to-day running of EAAA's IT systems, infrastructure, networks, hardware, and cyber security.

Working closely with our external Managed Service Provider (MSP), you’ll act as a trusted advisor to colleagues across the charity, ensuring they have reliable, secure and effective tools to carry out their vital work.

This is a hands-on, business-critical role, offering the opportunity to lead key projects, drive continuous improvement, and shape how our IT operations support the charity now and in the future.

Key responsibilities include:

• Lead the development and delivery of IT systems, infrastructure, networks, equipment, and cyber security
• Manage and deliver IT projects, ensuring adherence to agreed timelines and budgets
• Oversee and maintain effective relationships with the MSP and IT vendors
• Coordinate the delivery of EAAA’s Cyber Security plan
• Manage IT communications and respond to internal service requests in a timely manner
• Oversee IT onboarding and offboarding processes for staff
• Contribute to the development of information security and business continuity procedures
• Act as system owner for risk reporting, ensuring its effectiveness and continuous improvement
• Support provision, tracking, and lifecycle management of IT equipment

You’ll bring:

• Excellent interpersonal skills, with a proven ability to build and maintain effective relationships with both internal and external stakeholders
• Strong understanding of IT systems including software, infrastructure, and hardware, with hands-on experience
• Significant experience of managing and working with MSPs
• Strong project management skills, with the ability to manage multiple projects and consistently meet deadlines
• Ability to identify and mitigate risks associated with IT systems and infrastructure
• This role will involve occasional travel to other EAAA sites across the region so a full driving licence and access to your own vehicle is essential

*This role will be worked a minimum of 3 days a week from our Norwich or Cambridge office and up to 2 days a week from home.  The exact days worked in the office will be agreed with the successful candidate, but you must live within a commutable distance of Norwich or Cambridge.

Closing Date: Thursday 09 July (9am)
Interview Date: Monday 20 July (Helimed House, Norwich)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

No agencies please.

About The Role

This is an exciting opportunity for an experienced Prospect Research professional to take ownership of a key function within a growing Trusts & Philanthropy team at the Royal British Legion. Sitting at the heart of major donor and philanthropic fundraising activity, this role will shape and strengthen the prospect pipeline, uncovering new opportunities across high-net-worth individuals, trusts, foundations and corporate networks. Working closely with senior stakeholders, trustees and fundraising colleagues, you’ll provide the insight, intelligence and strategic thinking that helps turn opportunities into long-term relationships and significant support.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

We’re looking for someone who is naturally curious, commercially aware and highly analytical, with the confidence to work with complex information and turn it into clear, actionable insight. You’ll have experience conducting in depth prospect research, producing high quality briefing materials and managing sensitive information with accuracy and discretion. Just as importantly, you’ll understand how to build momentum within a pipeline spotting connections, identifying emerging opportunities and helping colleagues make informed decisions through strong research and due diligence. This is a role for someone who enjoys joining the dots, thinking strategically and influencing fundraising activity behind the scenes.

Alongside the opportunity to lead and develop prospect research activity, you’ll join a collaborative and ambitious team that values expertise, ideas and initiative. You’ll have the chance to work on high-value fundraising opportunities, contribute to future strategy and play a visible role in how philanthropy develops across the organisation. If you’re someone who thrives on uncovering opportunities, enjoys working with data and insight, and wants a role where your research genuinely drives fundraising success, this is a fantastic opportunity to make your mark.

Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.

If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.

You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as
possible.

ABOUT THE ROLE
We are looking for an experienced Communications and Marketing Manager with excellent organisational
skills to develop, implement and manage effective communication strategies for a charity based in the
healthcare sector, with a national and local reach across the UK and Ireland.

You’ll have demonstrable experience in planning and implementing different communications strategies
across a range of marketing channels to help us grow our organisational profile, uphold our vision
and values, while extending our reach across the sector to support growth and awareness among the
community we support.

As part of the daily management of the charity’s communications and marketing needs, you’ll work with colleagues and volunteers to raise awareness maximise awareness of our support model, support the organisation through attendance of national and local events and be part of a team representing the charity at key exhibitions during the year requiring you to be away overnight for up to 3 or 4 nights at a time (depending upon location) – approximately 3-4 times per year. Further information will be available to candidates taken forward for interview.

You will be integral to our communications and marketing approach, collaborating with colleagues who manage our social media and published communications (e.g. member magazine). Above all you are someone who fosters an organisation wide approach working with, mentoring and supporting colleagues to ensure a planned, structured and collaborative approach to our communications and marketing planning.
The ideal candidate must have a proven track record in managing communications, producing effective content and campaigns across a range of channels (print, digital, online) for at least TWO years, ideally bringing additional experience from within the charity sector.

The role is primarily remote and the successful applicant can work from a location of their choice (subject to representing the charity at key meetings, internal meetings and exhibitions throughout the year). The role holder will make optimum use of video conferencing and online collaboration tools to work as part of a wider communications team so the team feels connected and engaged in its approach.

Interviews will be two-stage for successful candidates. Initial interviews will be held via video conferencing (such as Zoom) with successful candidates going through to a second round. Second round interviews will be face-to-face interview (with advance notice). Successful candidates will, in advance of the second round, be given a short working brief and asked to present their campaign ideas at interview together with past examples of their work.

UK travel within the role is expected with the charity reimbursing reasonable travel costs where agreed up front and on behalf of the charity.

KEY RESPONSIBILITIES

• Plan, execute and monitor a value-driven, measurable communications and marketing strategy across our print, digital and internal channels in accordance with the direction of the Board
• Demonstrable experience developing, collaborating and managing multi-channel campaigns as part of the overall strategy measuring their effectiveness, adapting to change, where necessary, as part  of the wider communications approach (digital, print)
• Develop engaging, accessible and audience-focused content to build trust and a relationship with  our target audience
• Excellent organisational skills to manage small projects, ensuring timely delivery and execution  supporting risk identification and mitigation
• Upholding brand and culture in everything you do
• Collaborate with colleagues to support organisation and management of charity events
• Oversee the communications and marketing direction of the charity to ensure consistency in approach across all channels
• Build and maintain relationship with journalists and oversee other PR opportunities
• Develop and nurture strategic partnerships with key individuals, stakeholders, and community voices, building strong working relationships that support authentic storytelling and enhance the charity’s impact
• Ensure all content in accessible, inclusive and aligns to our brand and identity
• Budget management with strong planning to meet upcoming deliverables and identifying areas where  financial savings can be made to maximise charity resources
• Produce meaningful management information at key times
  • Monthly senior management reporting
  • Quarterly Board reporting
  • Annual reports (authoring and collaborating from external sources)

PERSON SPECIFICATION

Essential Experience

• At least two years experience in a Communications/Marketing Management role
• Experience in developing and implementing communications and marketing strategies, ideally within the not-for-profit sector, across a wide range of marketing channels
• PR experience and media liaison
• Communications planning and forward thinking
• Brand management
• Team player/Mentor
• Campaign management to raise the organisational profile and advocate for people 
• Working with third party stakeholders to manage exhibition attendance, organise events and more generally any services provided to/purchased by the charity
• Working with and maintaining effective stakeholder relationships including our trustees, staff, volunteers and external medical professionals
• Demonstrable experience of online and digital marketing platforms to promote the charity, raise awareness and support our target audience
• A strong working knowledge of social media platforms, although we have a dedicated social media manager undertaking the role that you will collaborate with
• Familiarity with UK data protection regulation

Desirable Experience

• Knowledge and experience of SEO
• Budgetary management
• Experience in social media moderation
• Experience in creative tools (Canva, Adobe products) and digital marketing platforms
• Podcasts or similar digital content
• Experience of working on sensitive content
• Experience across the not-for-profit sector
• Ambassador management

SKILLS AND QUALITIES

• Creative, proactive and confident in your approach achieving outcomes in a timely manner and within budget
• Excellent interpersonal skills with ability to build strong working relationships
• Adaptable, flexible and committed to our charitable aims and values
• Strong time management skills

APPLICATION SUBMISSION

To apply, please submit:

1. Your CV (up to 3 pages)
2. A covering letter outlining your suitability to the role (max 500 words)

Interviews will be two-stage for successful candidates. Initial interviews will be held via video  conferencing (such as Zoom) discussing previous experience and role fit with successful candidates  going through to a second round. This includes alignment to IA’s values. Please allow up to 1 hour  for this stage.

Second round interviews are expected to be in in-person in a central location - advance notice will  be given and the charity will reimburse reasonable travel expenses, approved in advance. Successful  candidates will, in advance of the second round, be given a short brief and asked to present their campaign ideas from a charity working example at the interview. This should be available to us at least 48 hours prior to interview to allow us time to review.

Additionally second stage applicants will be asked to provide examples of their own work, at least  48hrs prior to the interview. You should be comfortable sharing past content that you have created  previously which will be treated with the strictest confidence. Please allow up to 1.5 hours for this second stage.

Applications should be submitted via the advertising platform including your CV and covering letter. See attached role profile for recruitment timetable and further details about us/the role, including contact details for an informal chat, if required, before applying. Applicants are encouraged to ensure availability in line with the recruitment timetable in the attached job specification.

While IA recognises the value of AI technology in the current climate, IA reserves the right to  ignore applications where we have reason to believe that they have been wholly produced using generative AI tools.

Please let us know if you require any additional support to attend or undertake an interview or if there is anything we should consider as part of the interview process.

Manager - Our Place and Our Voice
Pay: £37,650 - £41,250 per annum, pro rata
Hours: Part-time. 28 hours a week
Work Pattern: Spread across Monday to Saturday (mostly Monday to Friday, 9am to 5pm, with occasional Saturday work to support events and projects)
Contract Period: Permanent
Location: AoD Our Place Project, Normand Croft Community School, Lillie Road, London SW6 7SR

About Action on Disability

Action on Disability (AoD), founded in 1979, is one of London’s leading Disabled People’s Organisations (DPOs). Guided by the Social Model of Disability, we work to remove barriers and promote equality, inclusion and choice for all Disabled people.

AoD is a medium-sized charity with a Board of Trustees, 27 staff, and a strong pool of casual staff and volunteers. Many of whom have lived experience of disability. We are proud that 100% of our Board and 54% of our staff identify as Disabled.

We deliver four key services: Young Lives & Families, Employment, Welfare Benefits, and Independent Living.

Purpose of the Role

The Part-Time Manager for Our Place and Our Voice leads AoD’s work on co-production, peer support, campaigning and community engagement. The postholder ensures Disabled people are actively involved in shaping services, influencing policy and strengthening their voice within the local community and beyond.

The role coordinates peer-led programmes, develops accessible training and events, and builds partnerships that promote inclusion and representation. Working closely with the Chief Executive and Chief Operating Officer, the postholder ensures that AoD’s values of co-production and Disabled leadership are embedded throughout the organisation.

Main Responsibilities

1. Lead, plan and coordinate AoD’s Our Place and Our Voice programmes, including co-production, peer support and community engagement initiatives.

2. Develop and deliver accessible training, workshops and events that build confidence, skills and leadership among Disabled people.

3. Recruit, supervise and support volunteers, peer facilitators and freelancers to deliver activities safely and effectively.

4. Build and maintain positive partnerships with local authorities, VCSE organisations, health services and community networks to promote the voice of Disabled people.

5. Promote co-production practice across AoD’s services, working with other managers to embed user involvement in service design and review.

6. Ensure all activities are inclusive, accessible and aligned with the Social Model of Disability.

7. Monitor and evaluate project performance, including collecting data, feedback and case studies to evidence impact.

8. Manage budgets within agreed limits and support financial planning and reporting to the Chief Executive.

9. Prepare and submit funding applications and tender bids (in conjunction with the Chief Executive) to support programme sustainability and growth.

10.  Ensure compliance with AoD policies and procedures, including safeguarding, health & safety and data protection.

11.  Represent AoD positively at external meetings, forums and events, promoting our work and values.

12.  Work collaboratively with other AoD departments to promote shared learning and inclusive practice.

General Responsibilities

Work in line with AoD’s aims, values and the Social Model of Disability.

• Follow AoD’s policies on Equality, Safeguarding, Health & Safety, Confidentiality and Data Protection.
• Actively contribute to team meetings, supervision and training.
• Promote AoD’s services and values to partners, employers and the wider community.
• Be flexible and willing to carry out other tasks that support the smooth running of the service.

Organisational responsibilities

All staff share responsibility for upholding AoD’s values and ensuring that our work reflects the principles of the Social Model of Disability. In this role you will:

• Work in line with AoD’s aims, values and strategic priorities, promoting equality, inclusion and co-production in all aspects of your work.
• Follow AoD’s policies and procedures, including those covering Equality, Safeguarding, Health & Safety, Data Protection and Confidentiality.
• Promote and represent AoD positively to partners, employers, funders and members of the public.
• Contribute to organisational development, suggesting improvements and sharing ideas to strengthen our services.
• Participate fully in supervision, training, team and organisational meetings, and support colleagues to achieve shared goals.
• Maintain accurate records and monitoring data, contributing to reports for funders, commissioners and internal use.
• Work flexibly across projects and departments when needed, supporting colleagues and adapting to new priorities.
• Ensure safe and responsible working practices in all aspects of your role, including the wellbeing of yourself and others.
• Uphold AoD’s commitment to being a DPO led by and for Disabled people.

In return we offer

• 25 days annual leave (pro rata), rising to 30 days after 5 years’ service
• Life Assurance (1x salary if enrolled in the auto-enrolment pension)
• Company sick pay (2 weeks after 6 months’ service; 1 month after 12 months)
• 2 weeks Disability Leave pay
• Employee Assistance Programme

Additional Information

• Some evening or weekend work may occasionally be required.
• An enhanced DBS check will be required.
• Travel across Greater London will be required; travel expenses reimbursed according to policy.
• Managers are expected to work on-site for at least four days per week (full-time equivalent); for part-time staff this will be proportionate to their hours.

Closing Date: 24th July
Interview Dates: 4-6th August
N.B. We reserve the right to interview and close the deadline early should a suitable applicant apply

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

We particularly welcome applications from Disabled people, as they are currently under-represented in leadership roles across the wider voluntary and community sector. As a Disabled People’s Organisation, we believe lived experience brings valuable insight and leadership to this role. We will provide reasonable adjustments at all stages of recruitment and employment.

No agencies please.

Age UK is hiring Customer Advisers to join our National Advice Line!

As a Customer Adviser, you will be playing an important role in this vital service; providing information and advice for older people in need, and signposting them, their families, carers and other professionals to relevant bodies that can help with their specific requirements. This is a rewarding but sometimes challenging role. You will speak to older people facing a wide range of situations, including loneliness, financial difficulty, and occasionally safeguarding concerns.

Our team of Customer Advisers are dedicated to providing a high-quality service to those in later life and are passionate about ensuring all callers receive the guidance and support they need. The team handles thousands of calls, emails and webchats each year. Some of these enquiries can be emotionally tough, but there is no better feeling than knowing that you have helped someone.

If you are passionate about helping others while providing an excellent customer service, this may be the role for you.

This role offers hybrid working between home and our offices in Blackpool or Ashburton (a robust home broadband connection is essential). The team work from the office occasionally, although this can be more if you prefer. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to 1hr 30mins commute.

The Advice Line is open from 8am to 7pm, 365 days of the year and you will be required to work a variety of shifts including some weekends and bank holidays. Full time contracts are for 35 hours per week.

In your Supporting Statement, please include examples of how you meet the Must Have criteria below.

Last date for applications Monday 13th July 2026.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Experience of computer-based systems, applications, and keyboard skills. A, I, T
• Experience of working to set time scales. A, I

Skills and Knowledge

• Ability to communicate with a wide range of people in a professional manner. I
• Ability to deal with difficult and distressed callers calmly and politely. I
• Ability to handle confidential, sensitive information and personal details professionally and in line with current legislation. I
• Commitment to customer care and equal opportunities. A, I
• Good numeracy and literacy skills. A, T
• Accurate data entry skills. A, T
• Excellent communication skills including a confident telephone manner. I

Personal attributes

• Personal resilience in dealing with difficult and distressed callers whilst managing own wellbeing. A, I
• Flexible approach to hours of work. I
   

Great to haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Experience of working in a contact centre or call centre environment. A, I
• Experience of providing information and signposting on a broad range of subjects. A, I

Skills and knowledge

• Knowledge of issues which affect older people. A, I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme and Cycle to Work Scheme (subject to affordability), and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250
• Many additional benefits

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.