Adviser jobs
Using Anonymous Recruitment
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This is an exciting opportunity for a passionate Immigration Advisor professional committed to supporting vulnerable clients and delivering comprehensive Immigration Advice.
Main roles will be to:
- Provide advice and casework at IAA Level 2 on immigration, nationality and asylum law.
Specific duties include:
- Managing a complex caseload across the field of immigration, nationality and asylum law.
- Advising and advocating for clients professionally and sensitively regarding immigration and asylum law.
- Keeping professional knowledge up to date through CPD, training, and monitoring legal developments.
- Maintaining accurate and detailed case records of clients.
- Producing reports to meet funder’s and LRMN requirements.
- Assisting LRMN in liaising with its partners and funders, and to provide statistical information and updates as required.
* Additional details about the Immigration Advisor Role are included in the Job Pack - please see the download attached.
* Flexible working options will be considered.
The client requests no contact from agencies or media sales.
As a key member of the Giving Directorate's Learning and Development Team, you will advise and support parishes and dioceses, working closely with Diocesan Giving Advisors and leadership. Your focus is on the Northern region, acting as a vital link between local and national levels, and playing a crucial role in implementing the National Giving Strategy. This role requires collaboration, expertise, excellent communication skills and a passion for enhancing giving within the Church.
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.



At Ambitious about Autism, we're currently looking for a People Advisor to join our team.
You'll support managers and staff with advice on ways of working, implementation of employment policies and enabling effective people management across AaA through supporting employee relations case work. You'll also ensure that all variations to contracts impacting terms and conditions of employment and pay are written accurately.
You'll support managers with absence/health issues, including making occupational health referrals as required, and following up and assisting through the capability process. You'll prepare HR related documentation and support administration, ensuring records are kept securely, confidentially and up to date.
We are looking for some someone who has:
- A CIPD qualification/currently studying towards a CIPD qualification or demonstrable equivalent ER experience.
- Demonstrable experience providing advice to managers and staff on HR related matters.
- Strong knowledge of ER case work, current employment law and HR best practice.
- Ability to build strong relationships with multiple stakeholders with an ability to be sensitive, diplomatic and tactful when required.
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
We stand with autistic children and young people, champion their rights and create opportunities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
These roles require regular in-person engagement in London. Applicants must be able to travel to and work in London easily. AN ISVA QUALIFICATION IS REQUIRED FOR THIS POST.
About us
SurvivorsUK exists for men and non-binary people who have experienced any form of sexual violence.
We support – by providing services such as a helpline, counselling, ISVA and groupwork.
We challenge – by raising public awareness of the issue, and dispelling myths
We build – by creating and facilitating networks for better access to help
Role
You will provide pro–active emotional, practical and advocacy support for male and non-binary survivors who have experienced any form of sexual violence and are engaging (or considering engaging) with the criminal justice system.
Our ISVAs work with clients currently residing in any London borough, or if the abuse was committed in any London borough. Some travel to London will be expected.
An ISVA qualification or relevant degree is desirable, but not essential. We consider people from a wide range of educational backgrounds and work experience. What matters is that you are empathetic and will support the specific needs of our clients.
Please see attached Job Description and Personal Specification for more information
Benefits of Working with Us
- We are a Disability Confident Employer
- Access to Employee Assistance Programme
- Access to Clinical Supervision, if relevant for your role
- Acces to gym at our Hackney Wick offices
- Commitment to your professional development
How to apply
To express an interest in the role and to be considered, please review our JD and Personal Spec and submit the following:
- An up-to-date CV.
- A supporting statement that addresses each of the requirements in the person specification, and outlines your motivations for applying.
Closing date: Sunnday 22nd March 2026 at 12pm
Interviews: TBC, these may take place remotely or in-person in our offices in London
We especially encourage applications from individuals who reflect the diversity of the communities we serve, including men, non-binary, Black and Asian, trans, disabled people, and those from other marginalised groups. We recognise and value the unique experiences that arise from the intersections of these identities, and we particularly welcome applications from people with lived experience or a strong understanding of the issues faced by our service users.
At SurvivorsUK, we are committed to creating an inclusive and supportive work environment where everyone is empowered to bring their full, authentic selves to work. We also understand the importance of work-life balance and are open to discussing flexible working arrangements, including job share opportunities, to support candidates with caregiving responsibilities or other needs.
If you require any adjustments during the recruitment process or have any accessibility needs, please let us know. We are here to provide any support necessary to ensure the process is inclusive for you.
Our vision is a society that acknowledges, supports, and advocates for men and non-binary people who have been affected by rape or sexual abuse
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
As part of our People and Culture Team, you will play a key role in providing a comprehensive and first-class recruitment and onboarding service to the College and all prospective candidates.
This includes, being the first point of contact for managers, candidates and new starters, working with hiring managers to ensure that they are equipped with the knowledge, skills and resources to attract and recruit the best talent for their teams and ensuring the College remains competitive and attractive in the external market.
Key tasks and responsibilities include (but are not limited to):
- Act as the first point of contact for all recruitment queries and advice
- Manage the end-to-end recruitment process for all College vacancies
- Advise hiring managers on recruitment and selection processes from role release to offer, in line with the College’s Recruitment Policy, promoting EDI at all times
- Identify suitable job boards and platforms for advertising vacancies
- Manage the RCoA Careers page, ensuring it is engaging, up to date and fit for purpose
- Liaise with candidates (internal and external) and coordinate telephone, face-to-face and remote interviews and assessment days
- Manage the onboarding process, ensuring all pre‑employment checks are completed efficiently and in a timely manner
About You
You will have strong, in‑house recruitment experience, having managed the full end‑to‑end process from role release through to onboarding. You will also have strong stakeholder management skills, with the ability to build positive working relationships at all levels, and experience administering HRIS or Recruitment Management Systems.
You will be able to work independently and proactively within a small team, demonstrating excellent organisational skills, strong attention to detail, and effective written and verbal communication. You will also have a sound understanding of HR legislation, policy and best practice, and be proficient in Microsoft 365 applications, particularly Excel, Word, PowerPoint and SharePoint / OneDrive.
The Package
This is a part-time, permanent position with a competitive employee benefits package, which includes (but is not limited to):
- 16 days of annual leave, plus bank holiday
- 1 additional paid day of leave for the purpose of celebrating your birthday
- Healthcare support through Benenden Health
- Up to 12% pension contribution
- Hybrid and flexible working
- Wellbeing hour once a week
- Cycle to work and employee discounts schemes
- Training and development opportunities
- Access to Mental Health First Aiders and Employee Assistance Programmes
About the College
The Royal College of Anaesthetists (RCoA) is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.
At RCoA Equality, Diversity and Inclusion is a core part of our culture, so it is important to us that this is reflected in everything that we do. We welcome all individuals irrespective of age, race, sex, gender identity or expression, sexual orientation, ethnicity, religion or belief, disability, marital or civil partnership status, or parental and caring responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.
Unfortunately, due to the volume of applications, we are unable to provide detailed feedback to candidates on their application. Only short-listed applicants will be contacted after the closing date. Please note that the closing date is subject to change.
Applicants must reside and have the right to work in the UK. No agencies please.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview
The Tower Project’s award-winning JET Service is seeking a passionate and skilled Disability Employment Adviser to help transform the employment prospects of adults and young people with learning disabilities and autism.
This is a varied community-facing role combining personalised employment support, employer partnership working and in-work coaching. You will manage a caseload of aproximatley 25 clients at different stages of their employment journey and work collaboratively with colleagues, employers and referral partners to create meaningful employment opportunities.
You will be supported by the Employment Support Team Lead and will play an important role in delivering positive, measurable outcomes for individuals across East London.
Main Duties and Responsibilities
IAG and Employment Support
You will act as the key adviser for a cohort of clients, delivering high-quality, person-centred employment support that leads to sustained paid outcomes.
You will:
- Build positive working relationships with referral partners including the Community Learning Disability Team, education providers and local support organisations.
- Complete vocational profiling, better-off calculations and personalised support plans focused on employment aspirations.
- Deliver one-to-one sessions to support CV development, interview preparation, confidence building and workplace readiness.
- Support clients to access appropriate training, qualifications and work experience opportunities aligned to their goals.
- Help clients identify and overcome barriers to employment through practical, solution-focused support.
Employer Partnerships and Job Matching
You will contribute to the development and maintenance of inclusive employer partnerships across the local area.
You will:
- Support the development of relationships with employers in a range of local sectors to support client progression.
- Promote inclusive recruitment practices and reasonable adjustments.
- Provide guidance and reassurance to employers on supporting employees with learning disabilities and autism.
- Work collaboratively with colleagues to match clients to suitable roles that reflect their strengths and aspirations.
- Maintain ongoing contact with employers to support sustained placements and positive working relationships.
In Work Support and Job Coaching
Where clients progress into employment, you will provide initial structured in-work support to help clients succeed and grow in their roles
You will:
- Conduct job and task analysis to ensure clear understanding of workplace expectations.
- Support employers to implement appropriate adjustments.
- Deliver workplace coaching using structured approaches such as Training in Systematic Instruction (TSI), gradually reducing support as independence develops.
- Monitor progress in partnership with the employer and client to support sustained employment.
Career Development
Support clients who are in sustained employment to explore progression opportunities, further training and career development pathways.
Monitoring and Administration
- Maintain accurate and timely client records in line with organisational requirements.
- Contribute to performance reporting, case studies and outcome data as required.
- Ensure compliance with safeguarding, confidentiality and data protection standards.
General Responsibilities
- Work towards agreed performance targets and contribute to overall team outcomes.
- Represent the service professionally at meetings and partnership events.
- Build and maintain positive relationships with clients, employers and stakeholders.
- Keep up to date with relevant employment and benefits legislation.
- Follow the organisation’s policies, procedures.
- Participate in supervision, appraisal and ongoing professional development.
- Contribute to a positive, collaborative and inclusive team culture.
The key aims of the The Tower Project are to enable and empower people with disabilities to develop opportunities, and have a voice in the community



The client requests no contact from agencies or media sales.
WORKING WITH US
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
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ABOUT THIS OPPORTUNITY
We are seeking an enthusiastic and experienced Senior Careers Adviser to join our dynamic and forward-thinking Careers Team. In this key position, you will work across multiple sites within our Essex academies, supporting students to make informed, ambitious, and aspirational decisions about their futures.
As a senior member of the team, you will work closely with the Strategic Careers Lead and fellow advisers, providing expert guidance and helping to shape and deliver a high-impact CEIAG programme. You will also be a valued colleague within a supportive and collaborative team, where you will always have someone to bounce ideas off and share good practice.
Whether it’s further education, apprenticeships, traineeships or employment, you will play a vital role in guiding students towards the post-16 and post-18 pathways that best suit their individual goals and aspirations.
Your contribution will be central to raising aspirations, inspiring ambition, and ensuring every student, regardless of background or ability, is fully aware of the range of opportunities available to them. Together, we aim to deliver a high-quality, inclusive CEIAG programme from Year 7 to Year 13 that empowers all students to succeed.
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MAIN AREAS OF RESPONSIBILITY
Your responsibilities will include:
- Planning high-quality careers education with each academy’s Careers Lead, aligned to statutory guidance and academy improvement plans
- Delivering careers assemblies that broaden students’ understanding of post-16 and post-18 options
- Providing impartial, personalised career guidance through one-to-one meetings and group sessions
- Maintaining accurate, up-to-date records of guidance meetings and actions on Unifrog
- Tracking and reporting on students’ aspirations and progression
- Supporting students with post-16 and post-18 choices, including referring those with specific needs (e.g., SEND) to specialist services
- Liaising with external agencies, networks, and partners to strengthen the Higher Education and Careers programme
- Engaging parents and carers in the careers guidance process and attending parents’ evenings
- Organising meaningful employer encounters that inspire students and expand their understanding of the workplace
- Attending results days and enrolment days
- Supporting wider team members by sharing best practice and offering shadowing opportunities
- Acting as a point of contact and mentoring new team members to aid their development
- Providing careers-related evidence and supporting academies during Ofsted inspections
WHAT WE ARE LOOKING FOR
We would like to hear from you if you have:
- A Diploma in Careers Guidance or Qualification in Careers Guidance to Level 6
- Experience in supporting or managing staff members to help them achieve their professional goals
- Proven working knowledge of Ofsted careers education assessment criteria for the personal development strand
- Experience of planning and organising events
- Proven experience in delivering impartial, personalised career guidance through one-to-one meetings, group sessions and assemblies
- Experience of successfully motivating students to plan and achieve their career goals
- A proactive approach, and efficient time management and prioritisation skills
- An ability to work independently and flexibly within the Academy structure
- Experience of developing and delivering CEIAG within an education setting.
- Genuine interest and passion for the education of young people and the ability to contribute more widely to the life and community of the Federation
For a full job description and person specification, please download the Job Pack.
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APPLYING FOR THIS POSITION
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
OUR VISION & VALUES
Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.
We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.
IMPORTANT INFORMATION
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
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WHAT WE CAN OFFER YOU
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression
- Annual performance and loyalty bonus
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- 20% off at Tapi Carpets, exclusive to Harris employees
- Interest-free ICT and season ticket loans
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Interviews: 23/03 or 24/03
Employer: King's Trust International (not The King's Trust)
It’s an exciting time to join King’s Trust International as we launch our new 10-year strategy. Operating in more than 20 countries, we partner with governments, NGOs and employers to create life-changing opportunities for young people. We’re now looking for an Evaluation Advisor who will play a vital role in helping us achieve our ambition of reaching one million young people over the next decade.
This role is central to strengthening and scaling our impact measurements, supporting continuous learning, ensuring quality, and helping to deepen understanding and evidence of the outcomes and impact of our employability and enterprise programmes.
What you’ll do
As part of our Impact team, you will:
- Provide technical advice and support on monitoring, evaluation and learning (MEL) to regional delivery teams and partner organisations throughout the project life cycle
- Lead and contribute to organisational impact projects
- Facilitate learning processes that drive improvement and impact
What you’ll bring
- Strong expertise in monitoring, evaluation and learning
- Experience working within an evaluation team
- A proven track record of supporting the development of MEL systems
- Knowledge of employability and enterprise programming (an advantage)
If you’re a resilient, enthusiastic self-starter passionate about improving outcomes for young people around the world, we’d love to hear from you.
Perks for working at The King’s Trust International:
- Great holiday package. 30 days annual leave entitlement, plus public holidays. Office closure the days between Christmas and New Year
- Fantastic Family leave. Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave, and pro rata entitlement for shared parental leave. Receive 8 weeks' full pay for paternity leave.
- Flexible and agile working. Where operationally possible, you can work your hours that support a work-life balance, including compressed hours and hybrid-working (part office - part home-based) or working from home options.
- Benefits platform. Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
- A free employee assistance programme (EAP) to support your mental wellbeing.
- KTI will contribute 5% of your salary to the workplace Pension Scheme
- Generous life assurance cover (4 x annual salary)
- In-house and external training opportunities are available throughout the year
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
About the role
We are seeking a candidate with experience in providing trauma-informed support to victims and survivors. The ideal candidate will possess strong resilience, a commitment to self-care, and a deep understanding of the unique needs of LGBT victims and survivors. You will be able to demonstrate empathy, professionalism, and a proactive approach in offering emotional and practical support, while ensuring a safe and empowering environment for those in need.
As a member of our helpline team, you will provide emotional support and practical guidance to individuals in need, responding to calls, emails, and web chats. You will support individuals who have experienced various forms of violence and abuse, including domestic violence, hate crimes, sexual violence, and so-called conversion therapies. Your role will involve offering a compassionate, non-judgmental, and empathetic ear to those reaching out for help, while carefully assessing each situation to determine the appropriate level of support. You will conduct risk assessments, provide safeguarding assistance, assist with safety planning, signposting, and, when necessary, support with referring individuals on to the right services, always ensuring the highest standards of care and support.
For more information on this role please download the attached job description.
Location: Galop’s offices are located in London. This role will have the option of hybrid working or remote working
Hours: Part-time (21 hours per week across a rolling rota including evenings)
Contract: Fixed term to the end of December 2026 with the possibility of extension dependent on funding
Salary: G1 £24,180.51 FTE - not including London Weighting
(£28,309.92 FTE - including London Weighting)
Closing Date: Applications should be submitted by 23:59 on 2nd April 2026.
Interviews will be held from week beginning 13th and 20th of April 2026.
All interviews will involve a short initial skills-based task and will be held online – interviews can be held in person at our central London based office upon request.
Please note* depending on the outcome of the initial interviews, there may be the possibility of a second interview.
REF-227 080
The Charity advisor and partnership coordinator will play a pivotal role within Barnsley CVS’s growing and ambitious team, supporting local VCSE organisations to grow in strength, knowledge and connections.
This varied and dynamic role offers the opportunity to provide advice and guidance to VCSE organisations, create and develop resources and training, build and strengthen partnerships and play a role in ensuring the voice of the community has a influence in Barnsley’s development. Your role will help ensure organisations and partnerships run efficiently and effectively. You will also provide flexible first-contact support, contributing to the professional and welcoming operation of the organisation.
This is an excellent opportunity for an organised and experienced VCSE professional to impart knowledge to others and make a tangible difference in the borough. The role offers exposure to a wide range of community-focused projects and the chance to be an integral part of a team driving positive change.
Salary: £33,612 FTE (£22,711 pro rata)
Hours: 25 hours per week
Reportable to: Head of Partnerships and Operations
Responsible for: No current direct reports but may develop volunteer or staff reports
Benefits:
- Flexible work start time and finish
- 5% pension contribution
- Additional annual leave days given between Christmas and New Year when the office is closed
- Volunteer leave of your choice equivalent to one full work week
- Free tea and coffee
- Free parking in the town centre
- Personal training budget provided
We provide leadership, support and coordination to the vibrant VCSE sector in Barnsley to create a positive drive that impacts communities
The client requests no contact from agencies or media sales.
About the role
The Support Advisor will be at the forefront of our future-focused, one-route-in enquiry model.
As the first point of contact for members and customers, you’ll confidently diagnose needs, triage enquiries to the right services or specialist partners, and deliver a seamless, technology-enabled experience at scale.
Commercially aware and insight-driven, you’ll play a key role in driving organisational growth by identifying opportunities across consultancy, training, events and more—moving beyond reactive support to proactive, high-impact engagement.
Key responsibilities
- Manage high-volume phone and digital enquiries with professionalism and agility, delivering a consistent, high-quality customer experience across all touchpoints.
- Diagnose needs and triage customers to appropriate NCVO services or partners, identifying cross-selling opportunities and contributing to income targets.
- Maintain accurate, high-integrity CRM data to support insight and service innovation.
- Embed and utilise emerging AI tools to resolve routine queries efficiently.
This is an exciting opportunity for an ambitious, customer-focused professional who thrives in a fast-paced environment and wants to help shape the future of member engagement.
Your background
- Experience in a high-volume customer service, membership or contact centre environment.
- Strong communication skills, with confidence handling phone and digital enquiries professionally and efficiently.
- Proven ability to diagnose customer needs and triage or signpost to appropriate services.
- Commercial awareness, with experience identifying cross-selling or income-generating opportunities.
- Experience using digital and CRM systems, with a strong commitment to data accuracy and integrity.
- The ability to work at pace, manage competing priorities and maintain a consistently high-quality customer experience.
This is a great time to join an evolving team at NCVO and gives you the chance to experience member and customer engagement at a leading civil society organisation.
This role offers exposure across the organisation, opportunities to drive meaningful impact and the chance to contribute directly to our growth and influence.
About the team
Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.
We may close applications early if we receive a high volume of interest, so apply as soon as you can.
Why join us
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
- 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
- five days’ volunteering leave (pro rata for part-time staff)
- enhanced pay for maternity/adoption leave
- generous employer pension contribution of up to 8.5% of salary.
Find out more about the benefits of working at NCVO.
Job Title: Senior IDVA (Independent Domestic Violence Advocate)
Hours: Full-time (35 hours per week)
Contract Type: Fixed Term Contract to 31st March 2027 with the possibility of extension subject to availability of funding
Salary: £34,250 - £35,000 depending on experience
Location: Hybrid, with access to hot-desking in our London SE20 office when needed. Some co-location at venues across Bromley or Croydon borough may be needed, so flexibility is required
Deadline: 2nd April 2026 April 2026 at 11.00pm
Interviews: In person in London SE20, week commencing 13th April 2026
About the role: We are seeking to recruit a Senior IDVA. The ideal candidate will have both extensive experience in an IDVA role, as well as experience of supervising a team within a domestic abuse or related safeguarding setting.You will provide high-quality, trauma-informed advocacy to survivors assessed as high risk of serious harm due to domestic abuse. In addition to holding a complex caseload, you will provide day-to-day practice leadership and, where allocated, line management and supervision within the IDVA team. You will support robust safeguarding practice, monitor risk management standards, and deputise for the Service Manager when required to ensure safe and effective service delivery.
Employee benefits we offer:
- A friendly, flexible and values-led organisation
- Competitive salary
- 25 days of annual holiday, plus bank holidays (pro-rata for part-time)
- Contributory pension scheme (5%)
- Training to help you perform your role and support your professional development
- Comprehensive Employee Assistance Programme and wellbeing support
- Two Wellbeing Days and day off on birthday
Who we are: Bromley & Croydon Women’s Aid is a well-established, innovative and forward-thinking local domestic abuse service. We are seeking a self-motivated, flexible and experienced individual to join our dynamic team to help us deliver excellent services to vulnerable women who have experienced domestic abuse and be committed to working in a non-discriminatory manner.
Location: All staff have access to hot-desking at our office as needed.Flexible working is welcomed at BCWA, with a mix of home and location-based working across our friendly and supportive team. We are all women with busy lives and families, and we understand that flexibility can be crucial in supporting women in the workplace. However this role may require some co-location across venues in Bromley & Croydon boroughs and so flexibility is required. A driving licence and access to a vehicle would be preferable however the role can still be done using public transport, but you will need to take more care when scheduling meetings and planning your travel routes. You will occasionally be required to attend our London SE20 office for meetings or staff training.
Wellbeing: As a trauma-informed charity we take mental health and wellbeing seriously. We offer clinical supervision to our frontline team, regular staff wellbeing sessions, use of our Employee Assistance Programme and an additional wellbeing platform which offers a range of advice and support.
Notifying candidates: We apologise in advance that we will not be able to notify candidates who are not shortlisted.If you haven’t heard from us within two weeks from application deadline, please assume your application has been unsuccessful.We reserve the right to terminate the recruitment process early once the right applicant has been found or if we receive a large number of applications.
Female applicants only: In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010.
Equality, Diversity & Inclusion: BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment. To achieve this, we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve.
BCWA is an Equal Opportunities Employer.
Reg. Charity No.1068007.
Our mission is to end all forms of domestic abuse in our community.
The client requests no contact from agencies or media sales.
Salary: £16,980 Actual
Hours: 21 hours per week (Wednesday, Thursday and Friday)
About the Role
Our General Advice Team covers a range of different projects, in this role the Trussel Trust Foodbank Advisor will give advice face-to-face within in foodbank outreach locations and CAL offices across Liverpool. The post holder will need to be self-motivated, organised and flexible, delivering generalist level advice and information with the ability to travel across locations in Liverpool.
The primary purpose of this role is to Improve financial well-being through:
- Income maximisation through welfare benefits
- Identifying and making applications for grants
- Using budgeting tools and guidance to improve financial literacy
The post holder will need to be digitally aware and be able to record all client contact and outcomes as well as make referrals electronically.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
Start Date: Immediately (subject to pre-employment checks)
About Citizens Advice Camden
Citizens Advice Camden is a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial advice and casework services to those most in need.
About the Role
This is an exciting opportunity to work in a well-regarded and innovative project contributing to achieving positive outcomes for some of the most vulnerable families in England and beyond whose sick children are being treated at Great Ormond Street Children’s Hospital (GOSH) We also provide an ‘open door’ service to our GOSH partners such as social workers and family support officers in our areas of expertise.
You will be expected to deliver high quality holistic advice and in-depth casework to families with children who are patients at GOSH across all Citizens Advice issue areas and this will include complex housing issues and with benefits cases up to appeal level.
Whilst we are keen to provide paid to train opportunities where we can, this role is not suitable for a trainee and such applications cannot be considered. Please check the person specification below to ensure you meet the requirements for the role before applying.
Being available onsite is an important aspect of this role and so this role is hybrid working.The exact split between remote/onsite working will be by agreement with the line manager and to meet the needs of the project which could change over time. This role is not suitable for remote working only.
To apply complete our application form and online application process at Adviser.
Closing deadline for applications is: 9.00am on Friday 13 March 2026
CVs are not accepted.
Interview date: 19 and 20 March 2026
Interviews will be held on Zoom.
The successful candidates will be required to provide documentary evidence of their right to work in the UK, complete a satisfactory DBS check, and complete and comply with GOSH honorary status requirements.
Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.
As a Support Adviser, you’ll play a vital role for people affected by motor neurone disease (MND) by offering clear information, guidance and emotional support to individuals and families. Helping them to feel informed, reassured and better equipped to manage the impact of MND. You will communicate with empathy, confidence and purpose.
Every day is different. You could help someone understand a new diagnosis, offer guidance about voice banking or genetic testing, connect a caller to financial support or local services. No two calls are the same, but each one makes a genuine impact.
Working as a Support Adviser on a 12-month Fixed Term Contract, you’ll be part of a focused team helping individuals understand their options and access the right services at the right time. You’ll contribute to a service trusted for its compassion and reliability.
Hybrid Working and Flexibility: Requirement to attend the Northampton office 3 days per week.
The official job title for this role is: MND Connect Adviser
Key Responsibilities
- Respond to helpline calls, emails and forum posts with sensitivity and accuracy
- Actively listen to understand a diverse range of calls and offer tailored information
- Signpost to MND Association services and external agencies
- Support complex and sensitive enquiries, liaising with health and social care professionals
- Maintain accurate records and complete administrative tasks
- Monitor service standards and contribute to ongoing quality improvements
- Identify risk or safeguarding concerns and take appropriate action
- Uphold confidentiality and follow policies that protect people and data
- Work with the Helpline Manager and wider team to ensure effective service delivery
About You
- Experience in an information-giving role, ideally including helpline work
- Strong active listening skills, with empathy and clarity in communication
- Ability to explain complex or sensitive issues with care and precision
- Resilience to support individuals experiencing emotional distress
- Experience providing information and support in writing, including email and webchat
- Experience with contact centre or CRM systems
- Skilled in Microsoft Office, including Outlook and Excel
- Understanding of data protection and safeguarding procedures
- Able to work independently while contributing to team goals
Further information about MND Association and full job description is available in the attached Candidate Pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.
The client requests no contact from agencies or media sales.