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Top job
Closing in 7 days
Save the Children, Farringdon (Hybrid)
£28,270 pa + generous benefits
An exciting opportunity for a customer focused individual with the ability to build relationships to join us as a Supporter Care Advisor.
Posted today
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JUSTICE, London (Hybrid)
£44,650 per year
JUSTICE are seeking a new Policy Advisor to join their friendly team on a fixed term contract basis for 9 months (maternity cover)
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Rooted Finance, London (Hybrid)
£28,000 per year
Posted 1 day ago Apply Now

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Mind Tower Hamlets Newham and Redbridge (MindTHNR), E3 4DA (On-site)
£34,738 per year
Posted 1 day ago
Citizens Advice Westminster, Westminster (Hybrid)
£32,700 rising to £34,551 when qualified in limited areas
Posted 1 day ago
MS Society UK, N4, London (Hybrid)
Starting from £36,542 per annum, plus excellent benefits
Posted 1 day ago
Closing in 5 days
Working Well Trust, Kingston upon Thames (Hybrid)
£35,000 per year
Working Well Trust are growing their service in Kingston IPS Services to support individuals to gain and maintain employment.
Posted 2 days ago Apply Now
Closing in 5 days
Working Well Trust, Stratford (On-site)
£33,000 per year
We're growing our team with IPS advisors to support individuals who have experienced mental health challenges to gain and sustain paid work.
Posted 2 days ago Apply Now
High Trees Community Development Trust, London (On-site)
£32,000 - £38,750 per year
As a Senior Employment Advisor (Youth Employment Lead), you will take a lead role within our youth employment provision.
Posted 2 days ago
High Trees Community Development Trust, London (On-site)
£27,000 - £31,000 per year
As an Employment Advisor you will deliver high-quality, person-centred employment support to residents facing a range of barriers to work.
Posted 2 days ago

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Farringdon, Greater London (Hybrid)
£28,270 pa + generous benefits
Full-time
Contract (FTC until end of Feb 2027)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Closing Date:16 July 2026

Ref 7384

Save the Children UK has an exciting opportunity for a customer focused individual with the ability to build relationships quickly to join us as Supporter Care Advisor to provide outstanding customer service to our supporters.

This is a full-time temporary role until the end of Feb 2027.  

Please note that due to the duties and nature of this work, the role will be based in our London-Farringdon office full time for the first few weeks, then there will be flexibility to work from home for 2 days per week.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. 

About the Team

This role sits within the Public Income and Engagement department in the Public Impact group whose purpose is to build an active community of people in the UK who give money, time and take action to enable lasting change for children.

Public Income and Engagement deliver sector leading opportunities for the UK public to create impact for children. Working closely with colleagues across Public Impact, we deliver a cohesive approach to public engagement that generates income, builds awareness, changes minds and opinions, prompts people to act, and builds deep relationships with supporters. Value exchange is at the heart of our approach.

About the Role

As a Supporter Care Advisor your role is to deliver outstanding service to our supporters, both proactively and reactively. This service should always meet or exceed the expectations of our supporters, so they are inspired to contribute to our work through donating, volunteering, and raising money and awareness for Save the Children.

Key Accountabilities will include:

  • Answering a wide range of enquiries about fundraising and our organisation via telephone, email, letter and social media.
  • Processing and recording single and regular donations.
  • Recording all incoming and outgoing communications on our supporter database and adjacent systems.
  • Track and record all incoming and outgoing communications on a contacts database.
  • Listening to and proactively responding to and resolving complaints in line with the complaints policy.
  • Proactively seeking out opportunities to go the extra mile to deliver exceptional service to our supporters.
  • Adding value to supporter activity and fundraising plans by linking supporters with additional ideas and resources.
  • Adding value to the Public Impact Group by capturing and sharing supporter trends and insights to help support strategy and decision making.
  • Working with the Supporter Care team to explore and implement improvements to our processes, tools, and systems to enhance the overall supporter experience.

To be successful, it is important that you have:

  • Experience of working in a customer/supporter facing environment.
  • Experience of drafting written communication, tailored to engage different audiences.
  • A ‘can do' attitude, who will enjoy the challenge of a fast-paced environment and will challenge themselves and their colleagues to always strive to improve.
  • Excellent communication skills both verbal and written, be a great communicator and will relish engaging with and inspiring our supporters.
  • A high level of attention to detail and take real pride in the quality of your work.
  • The ability to work to tight deadlines, manage own workload and multi-task.

What we offer you 

We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day. 

Some of the benefits you can expect include: 

  • Generous Annual Leave – Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'. 
  • Family Leave – Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement).
  • Special Leave – Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave.
  • Volunteer Leave – Up to 3 days paid leave per year to support volunteering and give back. 
  • Pension & Life Assurance – Helping you plan for the future with up to 7% employer pension contributions. 
  • Employee Discounts – Access thousands of deals across groceries, retail, tech, travel, fitness, and more.
  • Health & Wellbeing Support – Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.

This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive. 

We encourage applications from people of all backgrounds, and are especially interested in hearing from people with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, with experience of migration and/or refugee status, care-experienced people, the LGBTQIA+ community and individuals with experience living in diverse families.

We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world. 

Organisation
Save the Children View profile Organisation type Registered Charity Company size More than 1000
Posted on: 09 July 2026
Closing date: 16 July 2026 at 23:30
Job ref: 7384
Tags: Administration, Advice / Information, Communications, Fundraising, Customer Service, Customer support, Youth / Children