Advisor jobs in london

Around 200,000 Ukrainians have arrived in the UK since Ukraine was invaded in early 2022. Settled's Ukraine Advice Service is at the forefront of providing expert immigration advice on Ukraine visa schemes and related matters. This post will bring much needed additional capacity to a small, very busy team. In this post you will use your expertise to respond promptly and compassionately to Ukrainian citizens pre- and post-arrival in the UK and their family members; providing free, high-quality, responsive information, advice and support services in relevant languages to secure their right to remain in the UK. You will also work effectively with volunteers, referral partners and Ukrainian communities throughout the UK.

Applicants should submit a CV and a cover letter. The cover letter should briefly explain how you meet the requirements set out in the Job Description and Person Specification.

Croydon BME Forum, in partnership with Macmillan Cancer Support, is tackling ethnic inequalities in health and social care through this “Can You C Me Project”. The Macmillan Team offers personalised support, information, and referrals for individuals affected by cancer, including families and carers, across six South West London boroughs: Croydon, Merton, Kingston, Wandsworth, and Richmond. Working within a team of three, you will be responsible for two boroughs, Croydon and Merton while supporting colleagues as needed.

As a Project Coordinator for the Can You C Me project, you will play a key role in engaging BME communities to enhance cancer awareness and support. Reporting to the Programme Manager, you will lead outreach initiatives, community engagement, and the organisation of project activities across Southwest London. Each coordinator is assigned a specific set of boroughs, collaborating closely with community organisations, faith groups, healthcare providers, and individuals affected by cancer.

Key Responsibilities

· Engage and build relationships with local communities, faith groups, and voluntary organisations to raise cancer awareness and improve support networks.

· Organise and deliver cancer awareness events, workshops, and outreach sessions tailored to community needs.

· Facilitate steering groups with professionals and individuals with lived experience to shape service delivery.

· Plan and coordinate two cancer conferences per year, ensuring they raise awareness, amplify voices, and drive meaningful change.

· Conduct focus groups within designated boroughs to capture insights from the community and ensure services reflect their needs.

· Collect and analyse feedback from service users to inform and enhance project delivery.

· Provide signposting, referrals, and follow-ups to ensure individuals access local voluntary, community, and statutory support services.

· Collaborate with professionals to improve cultural competency in cancer care by delivering upskilling sessions and developing culturally appropriate resources.

· Empower service users by providing accessible information and supporting them in assessing their abilities, setting goals, and making informed decisions about their care.

· Engage with BME communities to identify and address barriers to support and disparities in healthcare access.

· Assist with social media, publicity, and project promotion to enhance engagement and awareness.

· Maintain project records, contribute to quarterly and annual reports, and ensure smooth service delivery.

· Provide compassionate, respectful, and culturally sensitive support to service users, carers, and families.

· Regularly travel across at least two boroughs to deliver support and collaborate with partners.

 

A - Application form
I – Interview
C – Certificate (original evidence)

Essential Skills & Experience

Assessed

1. Experience in community engagement, outreach or health promotion A/I

2. Strong understanding of health inequalities, particularly within BME communities A/I

3. Experience using a person-centred approach to empower service users in making informed choices A/I

4. Experience working in cancer services, supporting individuals living with and beyond cancer as well as their families, and carers A/I

5. Proven ability to build relationships with primary care, adult social care professionals, and the voluntary sector A/I

6. Experience in organising and facilitating focus groups, steering groups, training sessions, and upskilling workshops A/I

7. Ability to collect, record, and analyse service user data and feedback to inform service improvements A/I

8. Passion for improving health equity and raising cancer awareness A/I

9. Experience working with volunteers and small community groups A/I

10. Experience in content creation and social media engagement for awareness and outreach A/I

11. Holds a valid UK driving license and can commute to various service locations across the borough A/I

Knowledge

1. Understand Personalised Care and cancer support services across Primary, Secondary Care, and voluntary sectors A/I

2. Knowledge of self-care support and the skills required to assist individuals in managing their health A/I

3. Awareness of confidentiality principles when handling service user information A/I

4. Familiarity with cancer pathways, Macmillan Cancer Support, and tools like Electronic Holistic Needs Assessment (EHNA) (desirable) A/I

5. Knowledge of local healthcare structures and community services in Croydon and Merton A/I

6. Engage compassionately with communities hesitant to access healthcare A/I

7. Understand safeguarding principles as they apply to children and vulnerable adults A/I

Aptitudes, skills and competencies

1. Proficiency in Microsoft Office, including Excel and Outlook, and experience using online monitoring systems such as Views  A/I

2. Strong interpersonal skills, with the ability to actively listen, motivate, support, and advocate for service users A/I

3. Ability to develop effective relationships with a wide range of customers, organisations, and partners A/I

4. Proactive, dynamic, and able to use initiative to solve problems and drive improvements A/I

5. Strong organisational, planning, and time management skills A/I

6. Ability to accurately collect, monitor, and analyse data, producing KPIs and evaluation reports A/I

7. Self-motivated and able to work independently, meeting deadlines and targets A/I

8. Ability to identify and assess risk when working with individuals

Personal qualities

1. Demonstrates personal accountability, emotional resilience, and the ability to work under pressure I

2. Committed to working in cancer services and improving patient experiences A/I

3. Values equality and diversity, with a strong understanding of its relevance to service delivery A/I

Policy Officer-Wales

Based at home, situated across Wales including regular travel around the country and to the Senedd, Cardiff.

22.5 hrs per week

Fixed term post 2 years - with possible extension

Circa £35,000 p.a FTE depending on experience

Make a difference for kidney patients in Wales!

Are you passionate about influencing policy and driving change? Do you want to be part of a growing team making a real impact on the lives of people with kidney disease?

We’re looking for a Policy Officer – Wales to help shape policy, build relationships, and advocate for better support and care for kidney patients. In this brand-new role, you’ll work for Kidney Care UK and Kidney Wales, engaging with policymakers, healthcare professionals, and those affected by kidney disease.

You’ll spend time at the Senedd, building connections with local politicians and councillors, and ensuring the voices of kidney patients are heard loud and clear. With your knowledge of Welsh Government structures (or similar UK experience), you’ll help drive our campaigns and influence change.

This is a fantastic opportunity to make a tangible difference, working flexibly in a supportive team. If you’re ready to champion kidney patients and shape policy in Wales, we’d love to hear from you!

Key Responsibilities

• Develop or participate in work programs and undertake projects to explore policy issues under the guidance of the Policy Director of Kidney Care UK and the Managing Director of Kidney Wales.
• Support the research, development and dissemination of policy positions in Wales.
• Work with other team members to deliver events/reports or campaigns as needed
• Keep up to date with the policy department and charity work to avoid duplication and ensure good communications with our colleagues.
• Contribute to the newly created All Wales Cross Party Group.
• Undertake desk-based research involving data collection and the synthesis of information from relevant sources.
• Seek out opportunities for communications and influencing in the Welsh parliament, including the need for a kidney group. 

About you

• Educated to degree level or equivalent experience. 
• Previous experience working with elected members
• Experience in conducting analysis and writing and editing reports for publication
• Can travel regularly to the Senedd Cymru Welsh Parliament in Cardiff and other parts of Wales, plus Alton Hampshire

Employee benefits

• Employee assistance programme | Generous annual leave | Pension | Cycle2Work scheme | Flexible working | Retail discounts | Family leave | Health cash plan

The advert may close earlier than the stated closing date if we receive a sufficient number of suitable applications.

Start Date: Immediate Start

Deadline:Rolling – as soon as the position is filled 

Join Citizens Advice Richmond as an Advice Session Supervisor

Citizens Advice Richmond is seeking an experienced Advice Session Supervisor for an initial three-month fixed-term contract. This rewarding role involves supporting our dedicated team of paid and volunteer advisers as they provide crucial generalist advice on welfare benefits, debt, housing, employment, and more.

You will be responsible for managing and supervising advice sessions, whether conducted via drop-in sessions, appointments, email, or telephone. A key part of your role will be ensuring our high-quality advice standards are maintained and enhanced through regular supervision and case checking.

This position is for 35 hours per week, based in the London Borough of Richmond Upon Thames, with hybrid working options. Previous experience as an Advice Session Supervisor is essential, and we are keen for the successful candidate to start immediately. If you have the required experience and are passionate about supporting quality advice delivery, we encourage you to apply.

20/20 Levels is a social mobility organisation dedicated to empowering black and racially underrepresented young people to maximise their potential through opportunities. We provide career and business development programs, mentorship, and opportunities to help young talent thrive in their chosen industries. Our community is at the heart of everything we do, and we are looking for a passionate and creative Social Media Manager to help amplify our impact through digital channels.

Role Overview

As the Social Media Manager, you will play a key role in enhancing 20/20 Levels’ digital presence by creating, managing, and growing our social media platforms. You will be responsible for creating engaging content, designing visually appealing assets, scheduling posts, analysing performance metrics, and interacting with our online community. This role is ideal for someone who is creative, detail-oriented, and passionate about using digital media to drive engagement and brand awareness.

This role reports directly to the Marketing & Communications Lead and works closely with programme teams to amplify their work.

Key Responsibilities

Content Creation & Management

● Manage the 20/20 Level’s social media accounts (Instagram, TikTok, LinkedIn, and YouTube), including content creation, scheduling (using programs like Later), and engagement.

● Create compelling written, visual, and video content that aligns with 20/20 Levels' mission and brand,  including graphics, reels, captions, and TikTok posts.

● Monitor social media channels for trends, conversations, and mentions related to our industry and brand.

● Design materials for internal communications, including newsletters, announcements and marketing materials and team updates

● Assist in maintaining a content library, organising media assets, and archiving materials for future use.

● Collaborate with our Marketing and Communications Lead to brainstorm and contribute creative ideas for campaigns and promotions.

Community Engagement

● Engage with our online community by responding to comments, messages, and inquiries in a timely and professional manner

● Foster meaningful conversations and positive online interactions to strengthen audience relationships

● Collaborate with internal teams to showcase program updates, success stories, and upcoming initiatives

Performance Tracking & Strategy

● Monitor trends and insights to optimise content strategy and maximise visibility and engagement

● Track, analyse, and report on social media performance, making data-driven recommendations for improvement

● Assist in running social media campaigns and influencer partnerships

● Stay up to date with the latest digital trends and best practices to keep our content fresh and relevant

Qualifications & Skills

● Previous experience in social media management, digital marketing, or content creation (internships or personal projects welcomed)

● Strong understanding of various social media platforms and their best practices

● Excellent written and visual storytelling skills

● Strong verbal communication skills, with the ability to explain performance metrics and communicate ideas clearly and quickly.

● Graphic design and video editing skills (knowledge of Adobe Photoshop, Canva, Adobe Suite, CapCut, Indesign & Illustrator)

● Ability to analyse metrics and adjust strategies accordingly

● Creative thinker with an eye for detail and brand consistency

● Passion for diversity, equity, and inclusion, with an understanding of the challenges faced by underrepresented young people in the workforce

● Ability to work independently while collaborating with a team

Benefits of Working with 20/20 Levels

● Opportunity to contribute to a meaningful mission and make a real impact

● Flexible working arrangements

● Professional development and mentorship opportunities

● Exposure to a dynamic and supportive community

INTERVIEWS ON 12TH NOV!!! 

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

About the role 

Our adviser teams work within local areas providing a wide range of expert information and guidance, via a variety of channels including community settings. You’ll provide a personalised service that enables appropriate levels of self-advocacy and/ or advocate on behalf of clients, signposting to other services as relevant. 

You’ll empower people affected by Parkinson’s, their families and carers to live lives that are as fulfilling as possible and to take an active role in their treatment becoming their own advocate in health and life, wherever possible. 

What you’ll do:

• Provide in depth, person-centred information and guidance to clients by a range of means, including community settings, and ensuring the most efficient and effective use of resources in line with service policy

• Respond to enquiries through a range of channels and areas based on service need, keeping accurate, up to date online client records in line with practice

• Make best use of time in providing an effective client service

• Recognise and respond to potential safeguarding situations using established procedures

• Provide information on a variety of health and social care issues, including appropriate emotional support, employment and welfare benefits guidance and advocating with and on behalf of clients

• Answer client enquiries professionally using a jargon-free approach and within established timescales 

• Maintain relationships and partnerships with internal and external teams and in a range of settings and ways to achieve the best outcomes of clients

• Keep up to date with organisational and professional development relevant to your role

What you’ll bring:

• Experience of providing health and social care information through a range of channels 

• Well-developed telephone skills including active listening and questioning 

• Experience of supporting and empowering people with problem solving, navigating the health and social care system and participating in their own care 

• Experience managing a complex caseload effectively and efficiently 

• Ability to be calm and deal effectively with challenging or emotional situations and/or people 

• Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems or similar 

• Ability to work collaboratively 

• In depth understanding of Parkinson’s, relevant issues and legislation, in particular in connection with health and social care and welfare benefits 

• Commitment to working within the principles of equal opportunities 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held virtually on 17th November 2025, followed by an in-person interview on 25th November 2025.

The successful candidate will be required to:

• live in the area specified (Doncaster, North Lincolnshire or North East Lincolnshire) and be able to travel freely and flexibly around these areas and occasionally further afield without reliance on public transport

• provide their own broadband service with a minimum download speed of 2Mb 

• have a confidential space in which to work

This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Benefits Adviser

West Kensington, London

£30,000 - £32,000 per year (salary open to discussion for candidates with significant relevant experience)

Permanent

Job Description

Company profile - Kinly

Kinly is a fast-growing social impact start-up with a mission to help older people live independently for longer. We are focused on the megatrend of ageing demographics, improving healthspan and helping to reduce the economic and social burden of ageing.

Kinly supports older people and their families to understand what support and allowances they are eligible for and then does all the complex forms/applications for them. By doing so, we unlock £5,000 a year per person on average, helping people to afford health/care support, physios, taxis, and at-home equipment.

A majority of older people are cut off from the support they need due to barriers to access – disability, low income, lack of internet or lack of family. We help people navigate a complex system and make ageing easier. Our services are free at the point of use, and fully accessible offline (using only a landline phone), but we use a lot of technology to deliver the service.

Kinly was founded by a previous unicorn founder (insure-tech) and ex-Managing Director of an AIM-listed healthcare company. The business is based in West London, with teams focused on Benefits, Customer Success, Tech and Operations. The business has a very senior advisory Board, including Government advisors and health and care leaders. Kinly’s Head of Benefits formerly lead a successful Information & Advice Service at Age UK, gaining two external Quality Marks under her leadership.

About the role

This is an exciting new role for someone with welfare benefits advice experience.

You will complete benefits checks and applications for our clients, their families and their carers. This includes providing support with Personal Independence Payment, Attendance Allowance, Pension Credit, Carer’s Allowance, Council Tax and Housing Benefit applications.

What We Offer

Salary: £30,000 - £32,000 per year (some flexibility for discussion for candidates with significant relevant experience)

Hours: Full-time (Monday – Friday) + holiday

Contract: Permanent

Promotion: Opportunities for personal growth and promotions within the company

Perks: Free Nuffield gym membership

Location: West Kensington, London (future hybrid work arrangement possible)

Start date: As soon as possible

Main Responsibilities

Providing information and advice over the telephone to older people, their carers and relatives

Completing benefits checks and advising clients accurately and appropriately in relation to their welfare benefit and related entitlements

Completing benefit applications

Holistically exploring a client’s financial, health and care needs to fully understand and tailor support to their specific circumstances 

Communicating with empathy, patience, and good listening skills

Presenting and discussing information with clients in an accessible way, enabling them to understand and make informed choices 

Identifying and researching information using trusted resources.

Understanding how regional differences can affect benefit entitlement (e.g., Local Housing Allowance) and advise accordingly

Keeping secure, up-to-date, full and accurate records using Kinly’s systems

Reviewing completed forms and carrying out case checks to ensure quality

Upholding Kinly’s high standards of professionalism, and living up to our core values of “access for all”, trust and championing older people

Person specification

Knowledge of welfare benefits, including Personal Independence Payment, Pension Credit, Carer’s Allowance, Housing Benefit, Council Tax Support, Attendance Allowance, Blue Badge

Recent experience of delivering information and advice on welfare benefits – particularly in relation to Personal Independence Payment, Attendance Allowance and Blue Badge and Pension Credit

An understanding of, or interest in how different benefits impact each other (e.g., Carer’s Allowance and State Pension, Pension Credit and the Severe Disability Premium)

Knowledge of, or an interest in issues affecting older people including housing, transport, disability aids and adaptations, care assessment and funding, and community support

Desire to learn about benefits in different regions (e.g., Social Security Scotland)

Ability to work flexibly, independently, and as part of an energetic, driven and collaborative team in a very supportive and busy work environment

Excellent communication and interpersonal skills with an ability to relate to people at all levels and from different cultural backgrounds

Attention to detail

Experience of working independently to prioritise work and meet deadlines

Willingness to participate in opportunities for training and professional development

Competent and efficient IT skills (Microsoft, Outlook, Excel, IOS)

Job Benefits

Casual work attire

Gym membership

On-site parking

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

About the role 

Our adviser teams work within local areas providing a wide range of expert information and guidance, via a variety of channels including community settings. You’ll provide a personalised service that enables appropriate levels of self-advocacy and/ or advocate on behalf of clients, signposting to other services as relevant. 

You’ll empower people affected by Parkinson’s, their families and carers to live lives that are as fulfilling as possible and to take an active role in their treatment becoming their own advocate in health and life, wherever possible. 

The contract for this role will be fixed term for six months.

What you’ll do:

• Provide in depth, person-centred information and guidance to clients by a range of means, including community settings, and ensuring the most efficient and effective use of resources in line with service policy

• Respond to enquiries through a range of channels and areas based on service need, keeping accurate, up to date online client records in line with practice

• Make best use of time in providing an effective client service

• Recognise and respond to potential safeguarding situations using established procedures

• Provide information on a variety of health and social care issues, including appropriate emotional support, employment and welfare benefits guidance and advocating with and on behalf of clients

• Answer client enquiries professionally using a jargon-free approach and within established timescales 

• Maintain relationships and partnerships with internal and external teams and in a range of settings and ways to achieve the best outcomes of clients

• Keep up to date with organisational and professional development relevant to your role

What you’ll bring:

• Experience of providing health and social care information through a range of channels 

• Well-developed telephone skills including active listening and questioning 

• Experience of supporting and empowering people with problem solving, navigating the health and social care system and participating in their own care 

• Experience managing a complex caseload effectively and efficiently 

• Ability to be calm and deal effectively with challenging or emotional situations and/or people 

• Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems or similar 

• Ability to work collaboratively 

• In depth understanding of Parkinson’s, relevant issues and legislation, in particular in connection with health and social care and welfare benefits 

• Commitment to working within the principles of equal opportunities 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held remotely using Google Meet week commencing 17th November 2025.

The successful candidate will be required to: 

• live in the Cheshire area and be able to travel freely and flexibly around these areas and occasionally further afield without reliance on public transport

• provide their own broadband service with a minimum download speed of 2Mb 

• have a confidential space in which to work

This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn. 

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

We are recruiting for an Interim HR Business Partner - Change for a national charity based in London. This role is for an ASAP start and in terms of hybrid requires two days presence in the office minimum.

In this role you'll be a key driver of organisational change, working closely with People Business Partners, the Transformation Office, and Communications teams. You'll lead the full lifecycle of structural change, with a particular focus on Employee Relations-ensuring that all people impacts are well-managed, risks are mitigated, and our values are upheld.

Key Responsibilities

• Lead change projects with a focus on people impact, engagement, and alignment with our culture.
• Own and manage consultations, providing expert Employee Relations advice and ensuring compliance with employment law and internal policies.
• Navigate complex ER issues during change programmes, offering clear, practical guidance to stakeholders and supporting fair, transparent outcomes.
• Manage the full lifecycle of structural change, including planning, consultation, and administration.
• Collaborate with communications teams to ensure change messages are joined up, authentic, and aligned.
• Support organisational design and development using best practice methodologies.
• Improve internal processes by co-creating smarter systems and experiences with cross-functional teams.
• Use data and insight to inform decisions and design targeted interventions.
• Be a trusted advisor to stakeholders, helping uncover root causes and drive meaningful action.
• Work closely with internal HR experts across Recruitment, Reward, L&D, D&I, and especially Employee Relations to ensure the right support is in place at the right time.

Please get in touch ASAP if you feel you have the right skills and experience for this role and are immediately available.

Hillside Clubhouse is a coproduced mental health charity based in Islington that works collaboratively with people with mental health conditions across Islington. We work with people wherever they are in their Recovery journey, supporting those with long-term and enduring conditions such as personality disorder and schizophrenia and people with more common mental health conditions like depression and anxiety. 

We aim to maximise our members' (service users) opportunities by enabling them to grow in confidence and develop skills to support them to access employment, education, training and volunteering. Our ethos is one of co-production and partnership; everything we do is led by our members. 

We are seeking someone who is passionate about mental health and eager to support the growth of our recovery team. This role involves working directly with members both one-on-one and through group sessions.

As a Recovery Worker, you will divide your time between individual casework and facilitating group activities.

Join us as Senior Public Affairs Manager, leading our national public affairs activity, influencing the government to help deliver evidence-based policies that will make a real difference to children’s health. This is an exciting opportunity to work on the forefront of an urgent and politically significant policy area while also collaborating with young people to ensure their voices and lived experiences are heard by policymakers. 

This is an exciting time to join Bite Back and take our public affairs strategy forward with the Government. We have already seen significant policy wins in the past year and have big ambitions to drive more progress in 2026. In 2024 and 2025 our youth activists gave evidence to the House of Lords, hosted parliamentary drop-in sessions and a mock inquiry, and made memorable appearances at party conference fringe sessions. This is an opportunity to build on that success and raise Bite Back’s profile even further amongst policymakers at a time when the Government is charting its new strategic approach to improving the food system as well as its 10 year plan to save the NHS. The Senior Public Affairs Manager will report to our Director of Advocacy & Strategy and be responsible for developing and implementing all our public affairs activity, ensuring alignment with our campaigns team and working closely with our partners in other organisations to bring about meaningful change. This is a great opportunity for someone looking for the chance to lead high profile public affairs activity at an organisation with growing impact.

Skills and Experience 

The ideal candidate would have the following:

Essential

• A demonstrable track record of working in public affairs in an agency, in-house or in Parliament

• Comfort and familiarity engaging with senior political stakeholders of all parties

• Excellent knowledge of the UK political landscape including the working of Westminster, Whitehall and existing relationships with MPs and advisors

• The ability to work collaboratively in a fast-paced environment and respond flexibly to adapt strategies to fit rapidly changing political landscapes

• An action oriented, results driven, well organised approach

• Strong writing and communication skills, with the ability to adapt messages and language to resonate with different audiences

• A passion for young people’s health, nutrition and social justice

• A commitment to Bite Back’s values: Fresh, Resilient, Respectful, Energetic, Real

Desirable

• Experience in utilising online support to deliver off-line change; Bite Back has a dynamic and growing supporter base that we want to integrate into our wider influencing work 

• Knowledge of the Scottish political landscape 

Please see our Job Description and application pack for more information on the role, key responsibilities and instructions on how to apply.

Advice Manager
£45,000 | Full-time | Hybrid (London-based with some outreach work)

Are you an experienced debt advice professional looking for a new challenge in a leadership role?

We’re working with a specialist charity that provides high-quality debt and money advice to help people manage their finances, protect their essential services, and safeguard their income. They are now seeking an Advice Manager to lead their advice team through a pivotal stage of growth.

In this role, you’ll:

• Lead and support a busy team of debt advisers, ensuring advice is accurate, effective, and compliant with FCA and sector standards

• Oversee quality control, case management, and reporting to funders and regulators

• Support and develop staff through training, supervision, and case reviews

• Work closely with senior colleagues to deliver funding requirements, explore new opportunities, and strengthen services for clients

This is a hands-on, senior role where you’ll combine leadership with maintaining up-to-date knowledge of debt solutions, casework processes, and sector developments.

About you:
You’ll bring at least 5 years’ experience of delivering debt advice and managing caseloads, together with a specialist debt advice qualification (or the drive to complete one). You’ll be confident managing a team, balancing priorities, and ensuring services meet the highest quality standards. Strong communication, data, and organisational skills are essential.

Salary & Benefits:

• £45,000 per year

• 25 days annual leave + bank holidays + birthday leave (plus extra leave with service, up to 35 days)

• Hybrid working (with some outreach in London)

• Pension, Employee Assistance Programme, home office allowance, Costco membership

• Commitment to training and professional development

This is an exciting opportunity to step into a senior post within a small, dynamic, and mission-driven team.

If you’re passionate about using your skills to make a real difference for people experiencing debt, we’d love to hear from you.

At Citizens Advice Westminster, you will be part of a mission-driven organisation that empowers local residents through expert advice, advocacy, and education. As an Advice Manager, you will play a pivotal role in shaping the delivery of high-quality, multi-channel advice services, assuring that the most vulnerable members of our community receive the support they need and when they need it the most.

Your work will directly contribute to improving lives across Westminster, helping clients navigate complex issues such as debt, housing, benefits, and immigration. You will be a trusted leader, technical expert, and mentor, driving excellence in service delivery and championing continuous improvement.

You will manage outreach sessions, supervise advisers, and take ownership of debt casework and technical quality. From coaching and mentoring to shaping service innovation.

You will manage your own team, oversee outreach sessions, and lead on debt casework with full responsibility for quality assurance, performance metrics, and client outcomes. As a specialist in debt supervision and casework, you will:

• Deliver expert advice to vulnerable clients
• Provide technical supervision and case checking to uphold AQS standards
• Lead training and coaching in debt-related areas
• Consult with partners and stakeholders to enhance service delivery
• Monitor and communicate key policy developments in the debt advice landscape

We offer more than a competitive salary and a fulfilling career in a values-led organisation. Our benefits include annual season ticket loans, career breaks, and a deep commitment to your ongoing development. Whether you are honing your expertise in casework or growing into a leadership role in policy and campaigning, you will find room to stretch and thrive.

You will be part of a warm, inclusive team culture where collaboration is encouraged, opinions are respected, and every voice matters. We also offer flexible working arrangements, including the opportunity to work from home several days a week.

If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click Apply to find out more. Please note we expect employees to spend 50% to 60% of their working time at the office or in outreach location(s).

Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do. Please help us by completing the Diversity Monitoring Form.

The Vacancy

An interesting and varied editorial opportunity to support the work of the Connexional Team and the wider Methodist Church in its Publishing Services producing principally ‘digital first’ resources.

About You

We are seeking a meticulous and organised copyeditor to uphold editorial excellence and to excel in project management for meeting tight deadlines.

As part of Publishing Services it is essential that you are experienced in leading the editing process: overseeing editorial quality, shaping compelling content across digital and print outputs, ensuring adherence to house style and tone of voice, while inputting to design concepts.

You will be a versatile copyeditor with a meticulous eye for detail, demonstrating excellent editorial and project management skills. As an effective planner you will manage the work of an Assistant Editor and freelance editors to ensure delivery of high-quality products, on time and budget.

We work collaboratively, and welcome applications from those who wish to contribute in a positive and proactive way.

Hybrid Working: Connexional Team staff based at Methodist Church House have a hybrid work pattern which is currently 2-3 days in the office.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Advisor service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.

If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please contact HR Team.

Closing date: Sunday 2 November 2025

Interview date: Monday 17 November 2025