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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to be part of a young and vibrant charity that is dedicated to supporting those who have been bereaved by suicide?
Do you want to be on the frontline, helping people through the emotional impact of their loss or offering information and guidance on some of the practical issues they may be facing?
We looking for someone to join our team of Suicide Bereavement Advisers who are the first port of call for people looking for support following their loss.
It is a hybrid role with a 60/40 split between working in our office in Westminster and from home.
We will be expanding the team at regular intervals. If we do not have the time to contact all applicants in this recruitment round or if you are not successful in this round, there will be future opportunities to apply.
About the role
As a Suicide Bereavement Advisor you will:
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Manage a caseload of assigned clients.
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Provide emotional and practical support to clients over the phone and via email and SMS.
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Provide a safe space for them to talk about their loss and how it is impacting them, offering them empathy and validation.
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Provide information and advice about practical issues they may be dealing with.
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Where appropriate, refer them to our Counselling Service and help them to fill in the application form.
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Support them to access other relevant services through signposting.
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Log all contacts in our client management system, ensuring accurate records are kept and maintained.
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Meet agreed performance standards around call duration, timely note completion and consistent caseload management, in line with our commitment to fairness and consistency for clients and team.
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Help with ongoing initiatives to improve our services, including opportunities to contribute to resource creation, training and presenting, and wider projects.
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Support the Client Care team where needed, including covering the phone line and helping with administrative tasks when available.
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Liaise with other relevant organisations to build our connections within the sector and increase awareness of our services.
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Attend and contribute to team and staff meetings.
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Attend training, conferences and workshops in line with continuous professional development.
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Represent the charity at relevant events
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Work in accordance with our values and follow all policies and procedures.
This is a very rewarding role within a small, friendly and hardworking team which is committed to providing the highest quality support to our clients.
About you
You will have experience of working on a helpline or a client-facing role, ideally in the area of mental health; or you may be studying to be a counsellor.
Key attributes we are looking for include:
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A warm, empathic manner
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An ability to listen without judgement
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Calmness when dealing with people in distressing or challenging situations
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Able to work independently and as part of a team
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An enthusiasm to learn and to develop knowledge and skills
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Confidence in using digital technology
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Attention to detail, especially when it comes to record keeping
You will live within commuting distance of our office in Westminster.
We are committed to Equality, Diversity, and Inclusion and as such are actively seeking candidates of all backgrounds to represent the diverse population of people that we serve.
This role requires eligibility to work in the UK and a Basic DBS check. Training will be given to the right candidates.
Supporting people bereaved by suicide
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hours: Full or part-time considered. Full-time = 35 hours per week, Monday to Friday. Part-time must be minimum of 21 hours over 3 days/week
Location: Remote in the UK, or CAKLC office based: Gravesend, Dartford, Swanley, Sevenoaks, Tonbridge or Tunbridge Wells. Some travel will be needed on occasion within Kent for meetings with colleagues and clients. There will be scope for 1-2 days/week home working, dependent on needs of the service.
Do you have experience delivering debt advice and want to help people overcome financial difficulties and build a more secure future?
We’re expanding our specialist debt team to meet growing demand for our services. Every day, we support people facing debt, financial hardship and crisis, helping them understand their options, resolve complex issues and improve their financial wellbeing.
As a Debt Adviser, you’ll provide high-quality debt advice and casework, working with clients by telephone, video and in person. You’ll help people explore their options, negotiate solutions, maximise income and access the support they need to move forward confidently.
We’re looking for someone with:
- Experience delivering debt advice at casework level
- Strong communication and client advocacy skills
- The ability to manage a varied caseload and achieve positive outcomes
- A commitment to empowering people and improving access to justice
In return, you’ll join a friendly, supportive and forward-thinking organisation that is committed to changing lives across Kent. You’ll have opportunities for ongoing professional development, flexible working arrangements and the chance to be part of an organisation that genuinely values its people.
For further information, please download the Debt Adviser (Local) or Debt Adviser (Remote) job pack on our website via the Redirect button.
How to apply
Please send your CV, together with a short covering statement explaining why you are interested in the post and how your experience meets the role requirements.
There is no closing date — we are accepting applications until the position is filled. Early applications are encouraged.
This role is funded by The Crisis and Resilience Fund, on behalf of the UK government.
Salary: £42,180 - £43,290 per annum
Location London, United Kingdom (hybrid – min. one day per week in the office)
Team: Strategic and Commercial Partnerships Team
Line Manager: Strategic and Commercial Partnerships Senior Manager
Line Reports: None
Hours: 35 hours per week
Contract: Fixed term 24 months
Grade: 3A
Safeguarding: Basic
Closing date: 16 Sep 2026 (Please visit Start Network website)
The Vacancy
The Strategic and Commercial Partnerships Senior Adviser will support one of Start Network’s most exciting new areas of work. This role will be part of a new team, created in 2025, to scope, engage and manage relationships with strategic partners across the humanitarian ecosystem and beyond that will bring non-monetary added value in pursuit of our mission and vision for a locally led and proactive humanitarian system. Our ambition is to leverage partnerships to maximise the impact of our work, enhance our ability to influence system change, improve operational effectiveness and engage in the exchange of knowledge around our innovation ambition. The team will focus on strategic partnerships in areas such as – but not limited to- system change, innovation, disaster risk finance, humanitarian insurance, digital transformation, AI, and capacity strengthening. The team will also explore the value offer and commercialisation potential behind specific initiatives and services.
Based in the Business Development directorate, the Adviser will work closely with the Strategic and Commercial Partnerships Senior Manager to further strengthen the new function. The role will support on the external facing partnership development and management, whilst also playing a central role in ensuring the value-add catalyses inward impact at Start Network. As such, the role will engage with colleagues across the organisation and gain full insight into the full breadth of Start Network’s portfolio of programmes and initiatives. The role will also contribute to researching and analysing commercialisation potential and options for Senior Leadership consideration.
The successful candidate will have a strategic mindset and leverage their ability to creatively identify opportunities to maximise impact. They will be motivated by the opportunity to be proactive and take initiative. It will be key for the candidate to build strong relationships internally and externally, with excellent communication skills and an ability to convey complex ideas simply. They will also have strong organisational skills and be comfortable balancing multiple priorities.
KEY ACCOUNTABILITIES
Manage and Maximise Partnership Impact
- Build and manage a portfolio of strategic partners, including external engagement and internal coordination with relevant teams
- Develop plans to maximise the impact of current partnerships, in line with our strategic priorities and mission, in collaboration with relevant teams
- Develop partnership governance agreements(e.g. contracts, Statement of Collaboration, and Memorandums of Understanding)
- Develop joint proposals to advance partnership potential, and manage subsequent budget and reporting obligations
- Manage delivery and project management of strategic partnership initiatives
- Act as key focal point to lead on communications related to partnerships, liaising with the Communications Team as necessary (e.g. develop case studies, briefs and external-facing material)
- Monitor partnership performance and strategic value-add
Prospecting & Partnership Development
- Research and identify prospective partners and engagement opportunities - particularly in the global south - that will add non-financial value to our mission and will help us accelerate our impact and system change ambitions
- Liaise with teams to identify gaps and opportunities for leveraging strategic partners in priority areas
- Secure opportunities for engagement with prospective partners by developing and pitching ideas for collaboration. Prepare supporting material as needed and coordinate with relevant internal teams (presentations, pitches, briefings, engagement plans, etc)
- Build relationships and collaboration with academia, think tanks and other organisations that can strengthen our work and influence
- Manage the partnership assessment process for prospective partners by assessing strategic alignment, coordinating appropriate risk assessments/assurance reviews, and facilitate discussions with colleagues from relevant teams to guide decision-making
- Identify key events, forums and engagement opportunities for the team, and coordinate participation with managers, heads and directors based on strategic priorities and partnership needs
- Support the Senior Manager to manage, develop and formalise new partnerships
Research & Analysis of Commercialisation Potential
- Support data collection and analysis of key areas in which there may be potential for commercialisation, liaising with internal and external stakeholders
- Support the Senior Manager to undertake a competitor and stakeholder analysis, and feasibility assessment in shortlisted areas
- Contribute to the articulation of value offers and a menu of options for Senior Leadership consideration
- Support the Senior Manager in developing the commercial partnerships strategy and implementation plan
- Scope prospective partnerships in line with commercialisation ambitions
Elevate Function Service Offer
- Act as primary focal point for socialising and advising on partnership processes across the organisation (engage team focal points, organise trainings/inductions, etc.)
- Support the continuous strengthening of the strategic partnership service offer and partnership development processes to guide internal ways of working, aligned with the Start Network mission and culture
- Maintain knowledge management systems to enhance visibility, coordination andinstitutionalisation of partnerships (e.g. ASANA Partnership Tracker and dedicated strategic partnership pages)
- Develop tools, templates and frameworks to support teams engaging with strategic partnerships
- Support the preparation of value offers for capacity strengthening internally, including but not limited to how strategic partnerships can be mobilised to support the Hubs
- Identify opportunities to collaborate across teams to amplify the effectiveness and visibility of our partnerships. For example:
- Liaise with the assurance team to standardise partnership agreements and templates
- Work with the communications team to develop innovative communication strategies and outputs to attract prospective partners, expanding outreach
- Liaise with the MEAL team to do co-develop case studies to evidence impact
- Coordinate with advocacy colleagues around sector-wide events and publications, identifying opportunities for strategic partnership engagement and outreach
- Promote a positive culture around strategic partnerships
START NETWORK CULTURE
· To carry out the responsibilities of the role in line with the Start Network Code of Conduct and with a commitment to safeguarding adults and children
· A commitment to the Start Network vision, principles, values, and approach
· The Start Network team is an agile group of individuals who use their experience and skills across the network, so flexibility to work in and with different teams and functions is a part of our culture.
PERSON PROFILE
Essential Skills and Experience
- Bachelor’s Degree or equivalent in a related field
- Experience in the humanitarian or development sector
- Experience managing or coordinating partnerships, contracts, or stakeholder relationships, particularly in a nonprofit, social enterprise, or business development setting
- Team player with the ability to build relationships and collaborate effectively with diverse stakeholders, and with a flexible and adaptable approach to working across teams and functions;
- Ability to adapt to evolving priorities and timelines, responding effectively to opportunities and stakeholder needs’
- Proactive self-starter and entrepreneurial mindset, with a willingness to organise own work and take initiative to identify opportunities
- Strategic thinker with the ability to interpret and synthesise information for decision-making
- Confident speaker with the ability to present complex information adapted for different audiences and represent Start Network externally to build partnerships
- Experience writing communication pieces or reports for external audiences
- Experience developing and maintaining knowledge management systems and templates/tools to strengthen processes
- Passion for Start Network’s mission and for developing partnerships in the Global South
Desirable
- Project management skills, or experience in coordinating programmes and projects.
- Experience working with commercialisation or social enterprise models and approaches
- Subject matter expert and/or experience working within priority strategic areas, such as system change, innovation, disaster risk finance, humanitarian insurance, digital transformation, and AI
- Experience in negotiating Memorandums of Understandings/contracts/partnership agreements
- Experience working in a multi-cultural or international setting
- Masters or equivalent in relevant subject
The Company
Start Network is made up of more than 90 non-governmental organisations across five continents, ranging from large international organisations to local and national NGOs. Our programmes allow members to deliver humanitarian action around the world.
Our mission is to create a new era of humanitarian action that will save even more lives. We aren’t driven by media headlines or political will, we’re here for the communities affected by and at risk of crises.
We are an organisation committed to doing things differently. For some roles, we need more technical humanitarian expertise, but for other roles, we are looking for relevant transferable skills, the right attitude, and a passion to bring change.
The client requests no contact from agencies or media sales.