• £25,982 per year

• Full time (37.5 hours per week)

• Fixed term for 6 months with likely extension to 12 months

• Based at MindCare, Beckenham (currently home working)

Bromley, Lewisham & Greenwich Mind is a highly regarded, innovative local Charity working alongside people with mental health problems and dementia to improve their quality of life. With an annual turnover of £4M, over 150 staff and 260 volunteers, we are one of the largest charities in the Mind network.

The Bromley Dementia Support Hub is an exciting service delivered by a consortium of local providers working in partnership:

• MindCare Dementia Support, the specialist dementia arm of Bromley, Lewisham & Greenwich Mind

• Age UK Bromley & Greenwich

• Oxleas NHS Foundation Trust

The Hub provides comprehensive person-centred support to people with dementia and their carers, alongside training, raising awareness and community development to improve the experience of people with dementia.

Dementia Advisors provide advice and person centred individual support, including signposting and community bridge building to help people access community resources. With experience of working in health or social care, including in community based services, you will have good communication skills with assessment and support planning skills.

We recognise the importance of having a diverse and inclusive work force, and would therefore particularly welcome applications from the following, currently under-represented, groups:

• People from Black, Asian and Minority Ethnic (BAME) backgrounds

• People aged 16-25

• Disabled people

• People with diverse sexual orientations and gender identities

BLG Mind is committed to meeting the reasonable adjustments of disabled people.

BLG Mind always welcomes applications from people with lived experience of mental health problems.

Staff benefits include a matched contribution pension scheme, 25 days' holiday (pro-rata, rising with service), quality supervision and training opportunities. See our website for more reasons to work for Bromley, Lewisham & Greenwich Mind.

Successful applicants will be expected to undergo an Enhanced level Disclosure and Barring Service (DBS) check.

Closing date: 11:59pm on Tuesday 3rd November 2020

Likely interview date: Wednesday 11th November 2020 (via Zoom)

One in 20 adults in the UK has never learnt to read at all, but it is never too late to learn. Read Easy UK is a volunteer organisation that delivers one-to-one reading coaching to adults aged from 18-88 through a network of affiliated, locally-run volunteer groups.  

With its free, flexible, confidential approach, Read Easy encourages many people who are too embarrassed to join a class to come forward for one-to-one support. Each new reader is provided with their own personal Reading Coach, so that they can learn in private and at their own pace. Learning to read then transforms their lives in many other ways as well, including enabling them to support their children’s and grandchildren’s reading, and so transfers the benefits to the next generation.

There are currently 33 affiliated Read Easy groups across South West, Central and North West England, together involving around a thousand volunteers. Read Easy UK is the registered charity and umbrella organisation, based in north Gloucestershire, which supports this network of volunteer groups. In line with our newly-launched, ten-year strategic plan, we are now working to expand our reach across the whole of England over the next five years

As our London and South East Regional Adviser, you would network and publicise the opportunities Read Easy has to offer, both for volunteers and those who want to improve their reading. Your aim would be to find volunteers to ‘pioneer’ three new groups in your region each year, and then provide them, and our existing groups in the region, with high-quality support to ensure that they provide a consistently high quality experience for everyone they work with.

For this rewarding and dynamic role, you will need to have experience of working with volunteers; strong people management and interpersonal skills; excellent written and verbal communication skills; and the confidence to run meetings and deliver presentations and training. A background in adult literacy would be an advantage but not essential.

This is a part-time role for 15 hours per week, with the possibility of increased hours in the future as the work grows. Please note that this role is home-based, requires flexibility and involves regular travel and occasional evening and weekend working. The successful candidate will have been employed to work with volunteers for at least two years.

Salary: £25,425 per annum plus London weighting. Please note, this is the full time equivalent salary, and the part-time salary will be calculated pro rata. Pension scheme available.

To apply please provide a CV and covering letter. Your covering letter should systematically evidence how you meet each of the criteria and competencies on the person specification for this role in detail, point by point, in the order laid out above, and preferably under appropriate headings. Applications that do not provide this level of detail will not be considered.
The closing date for this post is Sunday 8th November 2020. 

“It’s been a life-changing experience. Last week I read a book to my grandson.
I never read to my children because I couldn’t.” 
Peter, from Read Easy Poole
 

• £25,982 per year
• Full time (37.5 hours per week)
• Permanent role
• Based in Shooters Hill and Greenwich

Bromley, Lewisham & Greenwich Mind is a highly regarded, innovative local Charity working alongside people with mental health problems and dementia to improve their quality of life. With an annual turnover of £4M, over 150 staff and 240 volunteers, we are one of the largest charities in the Mind network.

Greenwich MindCare Dementia Information and Support Service

Bromley, Lewisham & Greenwich Mind (BLG Mind) are commissioned by the Royal Borough of Greenwich to deliver the dementia advice and information support service. Greenwich MindCare supports people with a dementia diagnosis and their carers and works in close partnership with Oxleas Memory Clinic. The dementia advisors are situated alongside the Memory Service at Memorial Hospital thus ensuring a seamless route from diagnosis to accessing advice, information and support.

Greenwich MindCare service provision includes:

• Personalised advice and information
• Individual person-centred support planning
• Help to access other support, services and community resources
• Carer-specific workshops
• Follow up support and contact 

Dementia Advisors provide advice and person centred individual support, including signposting and bridge building to help people access community resources. We are seeking applicants with experience of working in health or social care, including in community based services, who possess good communication, assessment and support planning skills.

We recognise the importance of having a diverse and inclusive work force, and would therefore particularly welcome applications from the following, currently under-represented, groups:

• People from Black, Asian and Minority Ethnic (BAME) backgrounds

• People aged 16-25

• Disabled people

• People with diverse sexual orientations and gender identities

BLG Mind is committed to meeting the reasonable adjustments of disabled people.

BLG Mind always welcomes applications from people with lived experience of mental health problems.

Staff benefits include a matched contribution pension scheme, 25 days' holiday (pro-rata, rising with service), quality supervision and training opportunities. See our website for more reasons to work for Bromley, Lewisham & Greenwich Mind.

Successful applicants will be expected to undergo an Enhanced level Disclosure and Barring Service (DBS) check. 

Closing date: 11:59pm on Sunday 1st November 2020

Likely interview date: Week commencing 9th November 2020

More information (including a Job Description and Person Specification) can be found on our website

Registered Charity: 1082972

As an Employment Advisor, you will sit within the Employment and Welfare team, leading on the direct delivery of our Employment Support service by recruiting participants through outreach and then supporting them to secure or progress in employment.

Reporting to the Employment and Welfare Advice Manager, you will be responsible for the outreach and recruitment to our targeted employment services, carrying out in depth assessments and creating action plans for each of our participants. You will manage a caseload of individuals seeking employment support, delivering tailored support in the form of IAG, employment coaching and personal development. You will be responsible for ensuring our clients are successful in entering and sustaining meaningful employment. You will also develop key relationships with local partners to enable you to access employment and volunteering opportunities for the people you are supporting.

You will have at least 1 years’ experience working in a similar post supporting disadvantaged groups back to work and/or training and education. You will have experience of working in an evidenced based practice, working to set targets. You will be equipped with influencing and persuasion skills. A solid understanding of the benefits system, with the aptitude of keeping up to date with any key changes, allowing you to help and guide participants through their employment transition.

Job overview

This is an exciting opportunity for an experienced Media Relations Adviser to join International Alert as we embark on the implementation of a new organisational resilience plan with a strong focus on influencing. We are looking for a talented individual who can further Alert’s profile and reach by generating impactful media coverage through strong contacts with UK, European and international media.

With a proven ability to translate complex narratives into powerful stories, you will be able to shape and lead our media strategy and ensure that coverage contributes to Alert's influencing objectives. As a confident planner and a creative thinker, you will nurture existing and develop new relationships with the media and stakeholders alike, and you will be the key point of contact for press. You will also be responsible for working with programme and country teams to develop and implement media planning and generate media coverage in their regions.

This is an opportunity to work for an innovative charity with amazing stories to tell.

Strong contacts with UK and Global media and experience of working in an international organisation would be distinct advantages as will fluency in both English and French.

Kindly note the above include some of the requirements for the job. For the full job requirements, please read the job description.

How to apply

To apply, please click the button below and submit a copy of your CV and an expression of interest (1-2 pages) outlining how you believe your skills, experience and knowledge meet the person specification.

The deadline for applications is Sunday 8 November 2020 at 11:45pm (UK time).

We reserve the right to bring the deadline for this vacancy forward, as we will be reviewing applications on a rolling basis. Early applications are encouraged. Please note: Due to COVID-19, all interviews for this position will be carried out remotely unless otherwise advised.

International Alert endeavours to contact all candidates within a reasonable time, but this may not always be possible due to limited resources. Therefore, if you have not heard from us within two weeks of the closing date, you can assume that your application has, on this occasion, been unsuccessful.

Alert prides itself on being an equal opportunity employer and particularly welcome applications from those who identify under one of the protected characteristics under the Equality Act 2010.

The post holder will be responsible for the delivery of high-quality advice, and casework services to High Trees users. As an advisor, you will provide advice, guidance, support and information in the areas of welfare benefits, housing, tax credits, council tax difficulties, and/or debt management to High Trees users and will signpost/refer service users internally and externally for further advocacy and support.
 
Reporting to the Employment and Welfare Manager, you will manage a caseload of individuals seeking welfare advice, delivering tailored support and coordinating referrals where necessary. 
 
You will have an understanding of the benefits system, and keep this knowledge up to date, allowing you to help guide participants through the transition into employment or changes to their employment. 
 
You will possess a good understanding of the client groups engaged in our programmes and the multiple and complex barriers they may face when entering or re-entering employment.

Are you looking to join a team which is passionate about supporting women who are survivors of domestic abuse and making sure they are heard?  We are Advance and have openings in our team in Brent and Ealing and would love you to come and work with us.

Role: Independent Domestic Abuse Adviser (IDVA)

Location: Brent or Ealing

Contract: Permanent and fixed term contracts

Hours:   35 hours per week Monday to Friday (10.00 – 18.00), with occasional evening work to 9pm as part of on-call rota

Salary: from £26,000 to £30,000 per annum depending on experience (salary towards the top of the range will be paid for those with considerable skills and experience in equivalent roles)

Benefits: 30 days holiday pa plus 8 bank holidays; an additional day’s leave for International Women’s Day; great support provision including clinical supervision and an Employee Assistance Programme and generous dependent’s leave; pension scheme; company mobile phone, In-house training, opportunities for progression, an incredibly supportive and passionate team!

What we do:

Advance is a well-respected, professional charity providing nationally accredited, quality marked services in Hammersmith & Fulham, Westminster, Kensington & Chelsea, Brent and Ealing. Working with partner agencies we respond to violence against women and girls through independent domestic violence advocacy.

The roles:

We deliver these services through our teams of skilled professionals and are looking to bring in additional expertise to strengthen the support we provide.  We have a strong presence in the diverse boroughs of Brent and Ealing and are key influencers in providing Domestic Abuse support, with the intention of ending VAWG within the community. As an experienced IDVA you will work within a dynamic, fast paced, crisis intervention, advocacy and support service to ensure the voice of survivors informs every stage of the process.  You will also be required to take part in an on call duty rota which will require some evening and weekend working.

What you will bring:

• A sound understanding of domestic abuse and its effects on women and children, as well as best practice within the domestic abuse sector.
• Substantial experience working as a domestic abuse advocate including working with complex and multiple needs
• Solid skills in risk management and safety planning, with the ability to remain calm in a crisis. 
• Experience of direct work with female survivors of domestic violence and of working within safeguarding procedures

What we offer:

In addition to the great benefits listed above, you will have the opportunity to work in a flexible, supportive environment with a team of committed, inspiring women and we will support you as you to continue to build your skills and experience and grow your career.

Please find the job description attached.

We will be considering applications and arranging interviews on an ongoing basis.

To apply: Please send your CV with a supporting statement setting out how you meet the criteria for the role.

Please note that any offer of employment will be made subject to references and confirmation of the right to work in the UK and satisfactory enhanced DBS check and police vetting

PLEASE NOTE: This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community, and with personal experience of the criminal justice system.

Are you passionate about dogs and cats? Our people and animals make Battersea a great place to work. Your expertise will help increase our impact for dogs and cats everywhere.

We are looking for a Health & Safety Advisor to support the Head of Estates and Facilities to be the first point of contact for staff, visitors and contractors dealing with health and safety issues across the three Centres. Ensuring a healthy and safe environment that is compliant with legislative requirements and good practice for our staff, volunteers, animals, and visitors.

About us

Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 150 years we’ve grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat.

Our Estates & Facilities Team

The Estates and Facilities Management team provide a cost effective and coordinated Estates & Facilities management service to give expert support to the Home’s core activities.

What we can offer you

Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental (£120), optical (£120), physiotherapy, chiropody and acupuncture (£300) every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance

So, if you are passionate about dogs, cats and about our work, then we’d like to hear from you.

We are committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and Trustees. We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices and our work together. We would particularly welcome applications from black and minority ethnic and disabled candidates, who are currently under-represented at Battersea.

For full details, including our job applicant privacy notice, please download our recruitment pack. You can apply by visiting our website. All applications must be submitted before the closing date advertised.

Strategic Engagement Adviser Circa £45,000 6 months FTC to start ASAP

Please note that interviews, and onboarding will be held remotely, and interviews will be conducted on the 29^th or 30^th of October.

This is an opportunity to join the MaPS stakeholder and engagement team as they're making financial wellbeing part of the national conversation, working with partners to help customers access money and pensions guidance and debt advice when they need it."

Purpose of the role :To support the development, delivery, and implementation of the organisational engagement strategy for a broad range of b2b stakeholders - including those connected to pensions policy and the Pensions Dashboards project. This will involve effective and targeted stakeholder engagement activities and wider communications initiatives with both external and internal audiences.

Key Accountabilities

• Developing and executing the stakeholder engagement strategy and communications programme in support of financial well-being, and specifically pensions related work
• Coordinating stakeholder engagement across the organisation and work with other departments to ensure a joined-up approach
• Mapping and being aware of the stakeholder landscape - particularly key influencers in the pensions space - and forging relationships to help push forward the MaPS agenda
• Supporting and working with others across the organisation to ensure quality and consistency of external facing communications
• Ensuring approaches and frameworks deployed effectively across the organisation to share knowledge in relation to stakeholders and key opinion formers, including via the CRM system
• Developing stakeholder messaging and channel management strategies that support our wider strategic objectives
• Developing and delivering stakeholder communications and engagement interventions i.e. external fora, stakeholder newsletters, corporate website etc.
• Ensuring we gain maximum reputational benefit from initiatives we are pursuing
• Leading on relevant stakeholder event selection and management, with a particular focus on pensions related activities
• Supporting other corporate communication efforts as appropriate

The successful candidate will be able to demonstrate the below: -

• Expertise in developing and delivering successful corporate engagement strategies and plans
• Solid understanding of a range of communications disciplines
• Strong partnership and stakeholder management abilities, with expertise in influencing senior level stakeholders
• Strong networking and presentation, written and verbal communication skills
• Organisational skills and the ability to deliver projects within inter-departmental teams
• An understanding of the financial services sector, specifically the pensions landscape, is highly desirable or in the wider public sector
• Expertise in managing external suppliers and agencies
• Event management knowledge and experience
• Worked in a communications or stakeholder engagement team or department
• Solid understanding of a range of stakeholder engagement disciplines
• Comprehensive and methodical organisational skills and the ability to deliver projects working within inter-departmental or matrix teams
• A detailed understanding of one or more aspects of the financial services sector, connected social policy and wider stakeholder landscape is highly desirable
• Strong experience of creating engagement strategies for a wide range of audiences
• Ability to work in fast-paced environments with a strong customer focus
• Personable self-starter with proactive 'can-do' attitude.

If this role is of interest, please do apply ASAP with an up to date word version of your CV highlighting all your relevant experience by midday Sunday on the 25^th of October. Please do feel free to contact myself for further information

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Housing Advisor

Founded in 1986; our client offers a diverse range of services for homeless young people, families in need and the local community on one site. The Centre enables people to gain the skills and support they need to overcome poverty and homelessness. They have a person-focused approach which encourages them to recognise that each human being is different with complex needs and so their response needs to be multi-layered.

Position: Housing Advisor
Location: Westminster, London
Job type: Full Time, 1 Year Fixed Term Contract
Salary: £33,259 per annum
Benefits: Pro rata of full time 24 days, rising to 26 after one year’s service, and 28 after two years’ service; Pension Scheme; A Season Ticket Loan is available.

Closing Date for Applications: Tuesday 27th October
First Interviews: Tuesday 3rd November

About the role:

The Housing Advisor will provide a structure advice and information service to clients of the Centre in housing options, housing law and aspects of welfare benefits that relate to preventing homelessness and/or ensuring effective housing options.

Responsibilities:

Provide a structured advice and information service to clients of the centre in housing law, housing options and aspects of welfare benefits that relate to housing and homelessness.
Provide second tier advice in housing law for generalist advisors and non-housing specialists in the centre.
Be responsible for an allocated number of specialist housing advice appointments.
Provide emergency housing advice to clients in crisis.
Work together with the other members of the Advice team, providing basic welfare rights advice and referring to our Welfare Rights Specialists when necessary.
Ensure that the centre is offering an efficient and effective advice service and be responsible for the quality of housing law advice in that service.

About you:

Proven specialism in housing advice.
Experience and knowledge of housing law, including homelessness and allocations, security of tenure and possession proceedings, rights following relationship breakdown and disrepair.
Knowledge of current housing options open to homeless people.
A good understanding of welfare rights provision, particularly Housing Benefit and Universal Credit.
Extensive experience of direct work with vulnerable people, including those experiencing or threatened with homelessness.
An understanding of and empathy with the difficulties faced by homeless people and those living in insecure or unsuitable accommodation.
Experience of acting as an advocate for vulnerable clients and engaging with bureaucracy on their behalf.
Excellent communication skills, both verbal and written.
Strong skills in networking and the ability to build effective working relationships with partner agencies.
Willingness to work flexibly including some early evening and occasional weekend work
Experience of case management systems and processes.
Ability to set boundaries, challenge appropriately, and to manage conflict positively and constructively.
Willingness to learn new skills and share them with colleagues.

You may have experience of the following: Housing Advisor, Housing Officer, Housing Assistant, Case Worker, Case Management, Project Worker, Housing Support Worker, Customer Service Advisor, Charity, Charities, Third Sector, NFP, Not for Profit, etc.

Ref: 94775

About us 
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Crisis Skylight Croydon is located in the heart of the borough on Surrey Street in Croydon, directly next to the market in the centre of Croydon. Our Skylight offers a number of courses, 1-1 coaching around progression, work and learning, mental health and housing and provides practical support in the form of showers and laundry facilities to assist and support individuals who are street homeless.? In addition, we work closely with partner agencies including the homeless health team, job centre plus and drug and alcohol outreach teams.

About the role
This is a temporary role for 3 months with the possibility of extension/ being made permanent.
As an Initial Contact and Engagement Advisor, you’ll be part of Crisis Skylight Croydon’s exceptional Initial Contact and Engagement service providing a high quality, non-judgemental and safe service to the growing number of individuals who approach Crisis Croydon including some of the most excluded, vulnerable people in the borough. The Initial Contact and Engagement Advisors are the first point of contact for a range of enquiries from people who are experiencing homelessness for the first time, individuals with complex and multiple needs, visitors, volunteers and supporters. You will be providing information about Crisis services, delivering a high-quality triage and assessment service and offering Information, Advice and Guidance (IAG) on local homelessness and other related services.

Crisis uses a case management approach and the successful candidate will be expected to attend case management meetings as well as reflective practice and full team meetings. You will also be expected to work collaboratively with external partners and Crisis Skylight Croydon’s Progression and Learning Teams.

The Croydon Skylight building is currently open three days a week, and therefore you will be expected to work some days from home but also to be able to work from the building on a rota basis.  

About you
To be successful in this role you will have:

• Experience of working within a reception or administrative support role
• Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundried way.
• Experience of working in a Psychologically Informed Environment and in a way that ensures that members with all levels of need can access the service 

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How To Apply 
If this sound likes the opportunity for you, please click on the 'Apply For Job' button below.
Closing date: Sunday 8th November 2020 (at 23:59)
If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website.

The Shaw Trust, in tandem with government and the broader employment support community across the UK, is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible, and that support should reflect their individual needs.

To help us in this mission, we are looking to expand our employability services and are looking for Team Leaders to work on our West London Alliance Work & Health Programme Job Entry – Targeted Support (WLA WHP JETS) Programme.

As an Employment Advisor (WLA WHP JETS) you will be providing advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals. This will be mainly delivered remotely via phone, video conference and other digital channels.

Reporting to a Team Leader, you will be expected to manage a caseload of participants, managing their journey to employment, offer advice and direction to enable participants to access the support they need. The role will also involve re-building participant confidence and self-efficacy following a period on unemployment.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

Ideally, you will be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries. Additionally, an understanding of government funded employment programmes, such as the Work and Health Programme, would be an advantage.

Location

Home based with the potential to do some face-to-face activity post COVID-19

Working across – WLA London Geographical areas include: Barnet, Brent Hammersmith & Fulham, Ealing, Hounslow, Harrow and Hillingdon

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

Advice & Support Team – Personal Advisor

Salary: £27,000

Duration: Full Time 35 hrs per week, Permanent contract

Do you have passion for your work, a commitment to excellence and a desire to support some of the most vulnerable and excluded people in our communities? Could you support us to make positive lasting changes in people’s lives?

Providence Row works with more than a thousand homeless and vulnerably housed people a year in East London, offering an integrated service of crisis support, advice, recovery and learning and training programmes.  Our aim is to ensure that people who are so often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets. Central to our work are our core values of Compassion, Respect, Inclusiveness, Empowerment and Justice.  These inform the content, style and delivery of all our services.

Providence Row’s Advice & Support service works with rough sleepers and those at risk of homelessness in the London Borough of Tower Hamlets.

Our service is on the front line of both homelessness prevention and the local response to rough sleeping. The main emphasis in the service is to do everything possible to move people into appropriate accommodation in a borough or community which they have rights and entitlements to services.  This work is often done in partnership with other organisations, some of which are funded to help people move away from a life on the streets or which may operate in other sectors such as health.

The ideal candidate

The role of Personal Advisor (Advice and Support Team) is to engage with and support people who are sleeping rough or vulnerably housed. 

Passionate about providing quality support to some of the most vulnerable and excluded people in East London, you will have the drive and ambition to support your team to make positive lasting changes in people’s lives.

You have experience of delivering specialist support to vulnerable adults who have experienced homelessness. With experience in service delivery and a strong understanding of how other factors such as rough sleeping, mental health, trauma and substance use, affect an individual’s confidence and perceived ability to progress, you will live out our values in your approach to your work.

You will utilise your organisational and time management skills to ensure a smooth running of service. You are an excellent communicator and can create positive working relationships with a wide range of people. 

*Providence Row is a Covid-19 safe organisation and works actively with Tower Hamlets Public Health & Public Health England, to keep staff and clients safe. 

For an application pack, please visit our website 

The deadline for applications is Midnight on 26th October 2020

Interviews will take place week commencing week commencing 9th November 2020

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Crisis Skylight Brent, based in Harlesden, provides support to individuals affected by homelessness around housing, wellbeing, training, employment and volunteering, and support to progress towards leading independent lives. 

About the role
Crisis Brent is currently recruiting for an Initial Contact and Engagement Advisor to join our team to work in an exceptional engagement and assessment service at our Skylight. The successful candidate will work with the Skylight team to provide a high quality, non-judgemental and safe service to the growing number of individuals who approach Crisis Brent for support. As the first point of contact for a range of enquiries from individuals with complex and multiple needs, visitors, volunteers and supporters, the Initial Contact and Engagement Advisor is required to provide information about Crisis services, Information, Advice and Guidance (IAG) on local homelessness and other related services and signpost accordingly, and deliver high quality triage and assessment. 
You will receive a full induction, ongoing training and regular supervision to support you in this role.

About you
To be successful in this role you will be able to demonstrate experience of managing and delivering reception and customer service functions, providing excellent customer care and the application of strong administration skills to ensure smooth service delivery, including the triage, assessment and engagement of our Members. You will be committed to working within a psychologically-informed environment, delivering a high-quality service to vulnerable groups of people to support them on their journey out of homelessness. Candidates will have to demonstrate boundaried and empathetic approaches to managing challenging situations and behaviours ensuring relevant processes and procedures are followed. 
This is an exciting opportunity for someone with strong interpersonal and organisational skills to work collaboratively in a focused, innovative and supportive team and work in a busy and stimulating environment. 

Benefits
As a member of the team you will have access to a wide range of employee benefits including: 

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your on-going development to build your skills, experience and career.

How To Apply 
If this sound likes the opportunity for you, please click on the 'Apply For Job' button below.
Closing date: Sunday 8th November 2020 (at 23:59)
If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website.