Citizens Advice Bury & Bolton (CABB) is recognised as one of the most progressive and dynamic advice services in the North West. Our approach is client centred and focused on a commitment to quality and diversity. We value diversity, promote equality and challenge discrimination.

We are looking for someone to join our established money advice team, helping to make a difference to people's lives through impartial money advice.

This role involves enabling clients to access quality, impartial advice, information and guidance associated with all matters connected with money advice, debt and financial inclusion.

• Are you an experienced money adviser?
• Perhaps you have worked in a different area of law and would like to progress into money advice?
• Or simply, do you have transferable skills from an unrelated area and would like to develop as a money adviser?

To apply, please visit our website.

This is a very exciting time to join us, as 2 local offices have recently merged to create Citizens Advice Bury and Bolton.

The post holder will be required to work across the Bury and Bolton districts, ensuring a dynamic and client focused welfare benefits advice service is provided.

We are seeking the ideal candidate to join our experienced Welfare Benefits team, providing a reliable and effective advice service, across all advice channels and activity centres, utilised by Citizens Advice Bury and Bolton.

• Are you an experienced welfare benefits adviser?
• Perhaps you have worked in a different area of law and would like to progress into welfare benefits advice? 
• Or simply, do you have transferable skills from an unrelated area and would like to develop as a welfare benefits adviser?

To apply please visit our website.

JOB DESCRIPTION

PAPYRUS is the national UK charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional wellbeing in young people.

DESIGNATION                        Suicide Prevention Adviser

HOURS 30 hours per week

Mainly unsocial hours including weekends (predominantly weekend and evening working)

SALARY NJC Scale 23-25 (£26,470 - £28,221) + 5% Pension contribution

LOCATION                                 Registered Office,  Warrington

RESPONSIBLE TO                  HOPELINEUK Manager

PURPOSE OF POST               

To advise and support service users and other stakeholders through our helpline, literature and outreach services to help prevent young suicides

KEY RELATIONSHIPS

Head of Helpline Services; CEO; Staff and Volunteers; Chairman; Board of Trustees; PAPYRUS Members; Press Office.

MAIN DUTIES AND RESPONSIBILITIES

• Help to deliver HOPELINEUK (the PAPYRUS national helpline) as part of a team participating in shift cover on a rota system, with a significant amount of weekend and evening working.
• Help to deliver PAPYRUS online support for young people and those concerned about their mental health.
• Contribute to the advice and information PAPYRUS provides on its website, its social media portals and in its literature for the public and stakeholders.
• Deliver presentations on PAPYRUS and training on suicide prevention to stakeholders.
• Engage with and support members and stakeholders when required.
• Work directly with young people as key stakeholders when required.
• Contribute to PAPYRUS Campaigns as outlined in the Strategic Plan.
• Help to plan, contribute to and attend PAPYRUS training, conferences and seminars as required.
• Contribute to the ongoing maintenance of an up-to-date information database.
• Contribute to quality control systems for our suicide prevention services.
• Respect confidentiality and manage data according to PAPYRUS policy.
• Understand your duties and manage any matters relating to safeguarding of children and vulnerable adults within PAPYRUS policy.
• Attend and contribute constructively to regular line management supervision, clinical supervision and appraisal protocols.
• Attend training courses as required.
   

• ADDITIONAL DUTIES

 It is the nature of the work of PAPYRUS prevention of young suicides that tasks and responsibilities are in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises and when tasks not specifically covered in their job description have to be undertaken. These additional duties will normally be to cover unforeseen circumstances or changes in work and they will normally be compatible with the regular type of work. If the additional responsibility or task becomes a regular or frequent part of the member of staff’s job, it will be included in the job description in consultation with the member of staff.

• CONFIDENTIALITY

​It is expected that all PAPYRUS employees understand that our work is confidential and that neither details about those who use its services nor any other PAPYRUS business should be divulged to members of the public. A confidentiality agreement must be signed on taking up this post. Further details are outlined in the PAPYRUS Confidentiality Policy.

• BASIC PRINCIPLES

​The post holder is expected to be familiar with and have regard to the ethos and values of PAPYRUS and work within that framework. He/she must be prepared to operate without prejudice to all who approach PAPYRUS or work with the organisation at any level.

• CONDITIONS OF SERVICE

​Conditions of Service are broadly in line with those set out by the National Joint Council for Local Government Services. PAPYRUS has a probationary period of 6 months for all posts. Appointment to this post may be subject to satisfactory Enhanced CRB Disclosure and/or completion of Vetting and Barring Scheme checks.

• QUALIFICATIONS 

 See Person Specification

The application form for this role can be found on our website. 

Please do not send your CV as this will not be considered as part of your application.

Applications must be submitted using the online application only.

Role Profile 

Overview

Main Purpose 

To provide advice and assistance to managers and staff in relation to a broad range of HR matters with a main focus on recruitment, staff development and well-being.

Department: Operations 

Location: Head Office 

Reporting To: Chief of Staff 

Main Duties 

• Delivering high quality HR advice to managers and staff on all aspects of the employee lifecycle ensuring compliance with policies, employment law and regulations 

• Providing HR support on all aspects of operational HR responsibilities including recruitment across Head Office and the wider group 

• Assisting with the management of all core ER issues (e.g. sickness, performance management, grievance and disciplinary procedures) 

• Assisting the Chief of Staff by providing appropriate support on complex ER issues 

• Championing the development of people management skills within the group 

• Contributing to the continuous improvement of HR systems and practices 

• Managing the dedicated HR email accounts 

Key Result Areas 

• HR queries responded to promptly and accurately to agreed standards 

• HR systems and practices actively developed for increased efficiencies 

• Implementation, monitoring and evaluation of Personal Development Plans for all staff 

Soft Skills

• Excellent organisational/prioritisation skills 

• Multi-tasking 

• Meeting deadlines 

• Identifying staff development needs 

• Strong verbal and written communication skills 

Technical Skills

• Ability to write and present information clearly 

• Generalist HR experience 

Experience & Education 

• Minimum level 5 CIPD Certificate/Diploma qualified (or studying) or equivalent 

• Proven experience facilitating, advising, guiding and supporting line managers on a range of employee relations issues 

• Demonstrable understanding of HR legislation and compliance issues 

• In depth knowledge of best practice HR operations & processes 

To apply, please visit our website and email your CV and Application Form.

Headspace is a new project funded by the Nationwide Building Society to support people with mental health problems who are experiencing financial difficulties that threaten their housing status or are currently homeless and need help to secure and maintain housing by addressing their financial issues.

The successful candidate may already have experience of working with this client group or have other transferable skills. They will provide a bespoke package of holistic support including; helping clients access accommodation and/or maintain tenancies, identifying debt solutions, maximising income and minimising expenditure. They will have a sound understanding of a broad range of complex issues such as benefits and housing systems and will also advise on budgeting, income maximisation and accessing wider support. There will be targets to meet and caseloads to manage. 

You will be a stickler for detail/accuracy & efficiency. You will have a high standard of written English and enjoy working as part of a team. A positive attitude to hard work, keenness to learn, and the ability to take constructive feedback are a must. 

This role will be based in our Crewe and/or Macclesfield offices with travel across Cheshire East essential.  We encourage applications from disabled people and will offer an interview to anyone meeting the minimum criteria for the job. 

Contract Type: Fixed term until 31/12/2020.

Disrupting Exploitation - Parent Worker

Fixed term contract until 31st January 2022. The role is 37 hours a week. £23,388 per annum

Based at The Children's Society's offices in Wythenshawe, Greater Manchester.

This role is based within our flagship national programme, Disrupting Exploitation. This programme works on supporting children who are victims of child criminal exploitation and their parents. We work through one-to-one and group work and also on changing the system around young people. Our systems change work includes working on policies and procedures, contexts, intelligence and information sharing and professional training.

This role sits within our Children and Families Directorate. Your role will be to support parents through one-to-one support and targeted group work who are parents or carers of children who are victims of child criminal exploitation. You will also be responsible for testing and learning new ways to support parents and prototyping new approaches and resources to deliver a high quality service to parents.

The Children's Society has been helping children and young people in this country for over 130 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.

We are currently looking for a compassionate, innovative and creative person to join our dynamic, ambitious team.

A key part of this role will be your ability to support parents/carers of children affected by child criminal exploitation, to enable parents to contribute and be part of safety and disruption plans, to reduce the divide between statutory agencies and parents/carers and to take forward - through a test and learn approach - findings from Snook (a service design agency) developing new approaches to working with parents.

In order to be successful in this role, you must have:

-Experience of working with families

-Experience of delivering training for professionals

-Up to date knowledge of safeguarding and issues around young people affected by exploitation/trafficking

-Relationship building skills

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Therefore, candidates applying for work in our CYP Directorate will be required to complete an “Employment history_template” document prior to interview.

The closing date for applications is 23.59 on 6th December.

Interviews will be held on Monday 16th December.

Coram Voice is the leading specialist provider of advocacy and children’s rights services for children and young people in and on the edge of care. We support some of the most vulnerable children and young people in society, giving voice to the voiceless and reaching out to those who have missed out on the support they need. Join us as we work to transform the lives of children and young people by supporting them to uphold their rights of to actively participate in shaping their lives.

Coram Voice was established in 1975 and in 2013 joined the Coram group of charities which develops, delivers and promotes best practice in the support of children and young people. Coram’s vision is that every child has the best possible chance in life.

We have around 60 employed staff, 100 self-employed advocates and independent persons, and 70 volunteers deliver services to children and agencies throughout the country. Together they provide Coram Voice with a high degree of specialist expertise in the fields of advocacy, children’s rights, mental health, complaints, secure accommodation and experience of working with children in care, in custody, in need and those who have recently left care.

Every day we make a positive difference in the lives of children and young people in and on the edge of care across the North West and West Midlands. Our advocacy teams are based in Greater Manchester and Shropshire and is made of up of experienced community advocates who work alongside our specialist advocates (who focus on direct work, supporting and developing good practice with young people who are homeless, 16+, or have a disability).

About the Role

You will work directly with children and young people providing advocacy and other children’s rights support which will empower and support them to navigate the care system. This direct work will include issues based advocacy support for children in need, looked after children and care leavers, as well as children subject to the Child Protection process.

You will be a capable ambassador for Coram Voice with the ability to engage effectively with professionals, foster carers, commissioners, other stakeholders and most importantly children and young people.

Coram Voice particularly welcomes applications from care leavers or individuals with experience of being ‘looked after’ by the state. We are also actively encouraging applicants from Asian, African, Caribbean and other minority ethnic backgrounds to join our teams. Whilst we have a diverse team we recognise we are a predominantly white workforce and are genuinely committed to encouraging candidates from diverse communities in order to improve the services to the children and young people we help.

If you have the necessary experience and skills and a commitment to promoting the rights of young people, we would like to hear from you.

To apply, please click on the 'apply now' button to be redirected to the application form.

For more information about the main duties and responsibilities of this role please refer to the job description and person specification.

Closing Date: 9am, Friday 13th December 2019

Interview Date: Monday 23rd December 2019

Warner Interviews: TBC

All posts are subjected to an Enhanced Disclosure and Barring Service check and successful candidates will not be able to work unsupervised with children or young people until the completion of this process. Coram Voice - working towards quality through equality and the development of a diverse workforce.

We ask that recruitment agencies do not contact us in relation to this position. We have chosen to recruit directly as this helps us to minimise our recruitment costs, ensuring that valuable funds aren't diverted from the children and young people we help.

Registered Charity Number 1046207

To build a fair education for all, we need to unlock the potential in all children – not just some. Together, we’re making it happen. Every day, our work takes us closer to a better future. But we need to do more. It’s a big challenge – and we need your help to take it on.

As Evaluation and Learning Specialist, you’ll be focused on leading the evaluation of Teach First’s teacher development programmes, including our flagship Teacher Training programme, our pilot Time to Teach Initial Teacher Training programme for career changers, and our new Early Career Teacher programme.

• Do you have In-depth knowledge and experience of evaluation techniques and research methods?
• Do you have experience designing and implementing evaluations using quantitative and quantitative research methods?
• Do you have excellent skills in collecting, managing, analysing and reporting on qualitative and quantitative data and research?
• Do you have experience of commissioning and managing projects with external evaluators?
• Do you have excellent project management and stakeholder management skills?
• Can you effectively communicate complex evaluation and research findings to audiences in an understandable and usable manner?

Yes to the above? Then we want to hear from you. You might be our next Evaluation and Learning Specialist

Take a look at the job description and then complete an application on our careers website. Make sure you’ve got your CV and cover letter showing how you meet our essentials ready to upload.

To apply for a vacancy at Teach First you are required to complete an application on our careers website. If you are applying via an external job board you will be redirected to our careers website where you should complete your application. We will not progress any applications that have not been submitted in this way.

At Depaul UK we currently have an exciting opportunity for a Progression Coach to come and join our Stockport team. You will join us on a full-time basis and in return you will receive a competitive salary of £19,608 pa + pension & other benefits.

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that: prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within.

In return as our Progression Coach, you'll be joining a friendly, flexible and values-led organisation, and will receive:

- Competitive salary

- 26 days of annual leave plus bank holidays (pro rata)

- Contributory pension scheme

- Life assurance

- Cycle to work scheme

- Interest free Annual Season Ticket Loan

- Four Weeks Paternity Leave

The Progression Coach role:

We are recruiting for three full time Progression Coaches for an exciting new service in the Stockport area, working with young people who are leaving the care system. This supported accommodation provision will equip young care leavers to make the move towards independence, increasing their resilience and helping them realise their full potential.

What makes this role exciting?

- A full induction and training to enhance the ‘hard’ and ‘soft’ skills required’

- Training in the Depaul Endeavour model

- Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner

What will ideally support your success in the Progression Coach role?

- Experience of working with young people with high levels of need

- A knowledge and understanding of Risk Assessments and Support Planning

- Able to demonstrate clear understanding of Safeguarding requirements and procedures

- High level understanding of professional boundaries and ability to maintain them

Closing Date: Monday 18 November 2019

So, if this sounds like the perfect opportunity for you and you’d like to become our Progression Coach then please click ‘apply’ today – don’t miss out, we’d love to hear from you!

An enhanced DBS disclosure is a requirement for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients. Depaul UK strives to be equal opportunities employer and welcomes applications from all sections of the community.

We kindly request no contact from Recruitment or Media Agencies.

Crossroads Derbyshire provides domestic abuse services to adults, children and young people in the High Peak and Derbyshire Dales.

DEADLINE EXTENDED

We are a fast-growing, passionate domestic abuse service who put survivors at the heart of everything we do. We serve a large rural community – supporting women, men and children in Derbyshire and beyond. This year we celebrated our 40th anniversary. We strive to prevent abuse by raising awareness and promoting change that lasts. We are affiliated to Women’s Aid and accredited to Level Two in 2018. Our services were described as “Exemplary.” This post offers excellent prospects for the right candidate.

The Role:

You will manage the day-to-day running of the Harmony Project domestic abuse refuge. The Harmony Project provides a safe space for young women aged 16 to 24 and their children who have experienced domestic abuse.

We’re looking for a highly organised domestic abuse specialist, ideally with experience of managing a residential project. You will need to have an in-depth knowledge and experience of working with survivors of domestic abuse and its impact on their children.

This role requires the ability to work alone, and manage a team of support workers.

Flexible working hours will be required to meet the needs of this post and you will need the use of a car and a current driving licence as you will be required to travel.

LOCATION: Working base not disclosed in advert. Accessible from Manchester by train or car. 

This post is open to women only (Exempt under the Equality Act 2010, pursuant to schedule 9 part 1)

The post is funded until March 2025

Scale point 18 £24,313 per annum

We offer: employer’s contributory pension scheme, 25 days annual leave, rising after 2 years’ service and a training programme. 

Closing date for this post is 9.30am Monday 18th November 2019

Sessional Shop Assistant - Zero Hours Contract

Hours will be as and when required by the needs of the business, and could be over a cluster of shops.

Hours

£9..00 per hour

Location:

We are looking for a dedicated Shop Assistant in our Heaton Moor Clothes shop, to ensure that the shop stay's open full trading hours in the absence of the Shop Manager or the Assistant Shop Manager. You will also be driving productivity and leading on key shop tasks, like advertising items for sale on eBay, shop displays and working the Till.

We are looking for someone who has ideally worked in the Retail environment before and can bring new ideas to the table. Ideally, computer literate to enable quick upskilling on shops eBay advertising requirements.

You will be working closely with your Shop Manager and Assistant Shop Manager to make the shop a success, and build links in the local community. You will need to be confident at working with people from different backgrounds creating a welcoming and positive experience for all of our staff, volunteers and supporters.

If you have what it takes to work hard but have some fun along the way, and support your Shop Management team to be the best it can be, then this is the place for you!

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Vacancy closes midnight: 27/11/2019

Interviews will be held on: TBA

Purposes of the job: The purpose of the Scheme Manager role is to ensure that Home-Start Warrington has in place effective leadership required to meet its charitable objectives.

• To execute the strategic plan as laid down by the Trustees
• To hold responsibility for maintaining an overview of the scheme
• To ensure the effective day to day management of the scheme in accordance with the Home-Start Memorandum & Articles of Association; the Home-Start Standards & Methods of Practice, Home-Start Agreement and Quality Assurance Standards.
• To ensure the scheme maintains high standards of practice in supporting families within the Home-Start model
• To ensure equality of opportunity, fairness and diversity in all aspects of the scheme’s work.
• To ensure good safeguarding practice in all aspects of the scheme’s work
• To take responsibility for providing leadership and management to the staff team.
• To increase the profile of Home-Start Warrington in the region.

This is a strategic role for which the key responsibilities are:

• Leadership & People Management
• Business Development and Planning
• Effective Networking, PR and Marketing
• Income Generation
• Performance Management
• Operational Management

Key Skills and Experience:

• The successful candidate will be an experienced Manager/Leader with a demonstrable track record of success.

• They will possess strong leadership, strategic management and governance skills as well as being solution focussed.

• Strong change management skills are essential.

Detail of Responsibilities

Leadership and People Management

• To provide leadership to staff, delegating specific responsibilities to them where appropriate, and to maintain a climate which attracts, retains and motivates good quality staff.
• To undertake the leadership and line management of the staff team, including individual coaching, team development and motivation.
• To be responsible for ensuring that all aspects of staff recruitment, development and training, supervision, grievance and appraisal procedures are developed and conducted in accordance with accepted good practice and in line with Home Start UK Policies and Home Start Warrington business plan.
• To foster good communications within Home-Start Warrington and develop the organisation’s initiatives.
• To agree continuous professional development priorities with all staff.
• To oversee and ensure all aspects of volunteer recruitment, development, training, supervision procedures are developed and conducted in accordance with accepted good practice.

Operational Management

• To effectively manage all operational activities, monitoring and reporting to the Trustees on performance against objectives
• To ensure systems and processes are fit for purpose, aligned with Home Start UK practices and consistent throughout the organisation

Support for families/volunteers

• Maintaining an overview of the work with families.

• Ensuring support to families is of a high standard, in accordance with Home-Start’s model, policies and procedures.

• To undertake the Strategic Lead role on safeguarding and promoting children’s welfare.
• Ensuring the scheme maintains an effective team of volunteers

Fundraising and Income Generation

• To work with the Trustees on the development and implementation of a fundraising strategy in line with the organisation’s plans.
• To manage, support and work with the Trustees to secure adequate resources for Home-Start Warrington.
• To ensure research and funding priorities are up to date.
• To ensure new opportunities for income generation that will support Home-Start Warrington’s ambition are identified.
• To manage the relationship with key stakeholders ensuring excellent understanding of the value and importance of Home-Start Warrington’s work.
• To ensure all relationships are carefully managed, and to act in the best interests of the scheme at all times.

Finance

• To manage the financial plan and yearly budgets, working with the Trustees to ensure continued financial viability.
• To be responsible for ensuring adequate resources for Home-Start Warrington through sound financial management and effective budgeting.
• To take responsibility for service agreements, negotiating contracts and agreements as appropriate, in consultation with the Trustees.
• To ensure that the annual financial audit takes place, and to oversee the preparation.
• To ensure that the Trustees Annual Report is produced in line with current guidance.

Board and Governance

• Together with the Chair, to prepare an annual board timetable and regular meeting agendas.
• To attend all Trustee meetings, including sub-groups, as required.
• To ensure that such papers are available so as to enable the Trustees to make considered decisions about all matters of strategy, policy and finance.
• To work with the Chair and other trustees to identify, recruit and induct new trustees.
• To ensure compliance with relevant regulatory and HSUK requirements (either directly or through delegation) through appropriate policy development and standards of behaviour.

 We are looking for a candidate who has excellent relationship management skills, is process driven with excellent organisational skills.

This is an exciting role within our Programme Operations, leading a team of associates to provide excellent customer service and programme experience to our participants across a range of different programmes.

The ideal candidate will possess the following qualities: 

• A strong commitment to helping educators serving children from disadvantaged backgrounds to keep getting better
• An excellent understanding of customer service standards and their application
• A good understanding of programmatic support to enable participants to succeed in their programmes
• Ability to create and drive processes forward Line management experience with the ability to lead and empower small teams
• Ability to clearly explain procedures
• Excellent organisation, planning and prioritisation skills with excellent attention to detail
• Excellent communication skills (written and oral) and experience of using them to engage stakeholders
• Ability to use own initiative to respond positively to change and/ or to challenging situations with a desire to seek solutions and make improvements

Our offer 

We are happy to announce that we will be able to offer you: 

• Flexibility on how you work – agreed between you and your line manager 
• A competitive annual leave entitlement of 25 days, plus bank holidays 
• A generous employer pension contribution of 11% (10% pension plus 1% NI rebate) 
• Competitive salary rates
• Access to an interest free season ticket and bike loans, as well as eyecare vouchers 
• An Employee Assistance Programme (EAP) which provides confidential support for employees on personal or work-related matters. 
• A robust learning and development offer that ensures your continuous professional development 

How to apply 

To apply for any of our vacancies or for any questions or queries please visit our website. 

Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality. 

Unfortunately, due to the number of applications we receive at this stage we will not be able to contact unsuccessful applicants.

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation. 

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.  

City Hearts are currently recruiting for an Outreach Caseworker to work within the Anti-Trafficking Team of the organisation. This role will require the successful candidate to casework the Survivors of Modern Slavery in the National Referral Mechanism (NRM) and women with life-controlling issues in their rest and reflection period before moving on to support the Staff of City Hearts; to ensure all standards for City Hearts are upheld to a high standard.

City Hearts was founded in 2005 with a mandate to fully restore those with a history of vulnerability and exploitation. We began with a single home to help women with life controlling issues and shortly after welcomed our first survivor of Modern Slavery. Since then we have expanded dramatically across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year, as well as continuing to house and support women with life-controlling issues.

The Role:

• Caseworking individual PVOHT (Potential Victims of Human Trafficking);
• Regular feedback and review meetings with Outreach Coordinator;
• Arranging and attending appointments for individual;
• Following up all the paperwork and details of VOHT in adherence to the terms of the contract; including on line reporting. Including, weekly reviews, daily logs and inductions.
• Shift flexibility to include some evenings and, weekends and sleeps on a rota basis at safehouse,
• Ensuring that volunteers who work with you on shift have the proper level of support and adhere to policies and procedures;
• Ensuring that all Key Performance Indicators are met;
• Ensuring progression of VOHT through system;
• Liaising with organisations and individuals regarding PVOHT and CH in a professional manner –
• Identifying support hours and ensuring accurate logging of all hours;
• Ensuring paperwork is being completed correctly and in a timely fashion;
• Ensuring Exit Strategies are being prepared in a timely fashion;
• Dealing with out of hour crisis in accordance with standby rota;
• Receiving out of hours referrals, carrying out inductions, weekly reviews, updating IT system.
• Ensuring adherence to all internal procedures regarding City Hearts, the Safe Houses and any legislation;
• Promoting CH in adherence to the terms of the contract – this may include attending events on behalf of CH as a whole.
• Please note that there is an occupational requirement due to the nature of this role for the post holder to be female.

Any other duties that are commensurate with the role;

The Candidate:

• Ability to work in a team
• Ability to work under pressure
• Ability to liaise with other agencies in a professional manner
• Good communication skills
• Good organisational skills
• High level of emotional resilience
• Good IT skills and the ability to accurately record keep
• Ability to be flexible to needs of the service and clients
• Ability to manage time around shift work to enable adequate self-care and rest

Benefits:

30 Days Holiday (based on 40 hour working week)

Sleep shift pay supplement

Perkbox - local / national discount scheme + app

Training / Career Progression

Various courses - personal and professional development

On-going support

Group supervision regularly - share best practice

Closing date for the role is midnight on 25th November.