Job Title: Community Outreach Advisor

Location: RHS Garden Bridgewater and North West

Salary: £26,000 per annum

Hours: Full time/37.5 hours per week

Contract: Fixed 2 years (initially)

The Royal Horticultural Society (RHS) is a national charity with a mission to inspire everyone to grow, as plants are vital to our wellbeing, the environment and the happiness of us all.

As a charity, we work collaboratively with our community partners to connect children, young people, adults and families with nature through our campaigns and outreach projects. We operate RHS Britain in Bloom, and conduct pioneering horticultural scientific research. We believe everyone in every city, town and village, should benefit from growing plants to enhance lives, build stronger, healthier, happier communities and create better places to live.

In association with regional partners, the RHS is supporting local organisations apply for and develop projects through the Greater Manchester Environment Fund, which aims to put nature at the heart of our communities. We are providing a thematic lead for horticulture activity through the Fund’s Community Enabler Programme, sharing skills, knowledge and advice with the community and to the wider partnership team.

We are looking for a Community Outreach Advisor / Enabler to develop projects and partnerships with the local community to support a wide variety of people to develop their gardening skills and transform spaces where they live. If you are a passionate about community engagement through growing, a professional horticulturalist with experience inspiring audiences new to gardening and the next generation of gardeners, then this is the role for you.

Experience of working with community organisations, volunteers, young people, children, families and schools is essential. With excellent communication and reflective skills and the ability to work collaboratively and in partnership with stakeholder organisations you should have experience of training and a qualification in practical horticulture (minimum of Level 2).

Details of our great benefits can be found on our website.

Safeguarding and Inclusion

The RHS is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all personnel to share in this commitment.  We are an inclusive employer and welcome applicants from all backgrounds.

NEA, the national fuel poverty and energy efficiency charity, is recruiting for an Energy Advisor.

NEA aims to eradicate fuel poverty and promote energy efficiency to low-income and other vulnerable households through working in partnership with central and local government, fuel utilities, the health sector, consumer groups and NGOs.  

This post provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6.5 million households in the UK. 

NEA’s Energy Advisors are empathetic, polite and have good listening skills but are also knowledgeable, assertive and confident.  Their main role is to provide one to one advice to clients referred through the charity’s Warm and Safe Homes helpline and to deliver energy advice presentations to groups.  They also get involved in a range of tasks to support these activities.  Energy Advisors sit within the Operations Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances. 

Whilst experience of providing advice to householders and knowledge of energy efficiency would be advantageous, they are not essential as NEA will provide full training to the successful candidate.

This is a full-time role - 37 hours per week Monday to Friday on a flexi-time basis.

We are looking to appoint an Energy Advisor based in the South-West region of England.  All staff are currently working from home on a temporary basis and applications are invited from any location within the South-West. 

The job description which you will find on NEA’s website provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.

Contract: Permanent, Full- time (37.5 hours a week)

Salary: £22,489 - £23,672 per annum

Location: Barnsley and Sunderland

New opportunity not to be missed! Centrepoint, the UK’s leading youth homelessness charity, is looking for a Jobs & Education Advisor to join our CP Works team based in Barnsley and Sunderland. In return, you will receive a competitive salary plus excellent benefits.

This is a permanent contract opportunity with a closing date of Monday 30th May 2022. Interviews will take place on Monday 13th June 2022.

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently.

Together with our partners, we support thousands of homeless young people each year.

The Role

We are looking for a Jobs & Education Advisor to deliver employability programmes and contracts as requested by management. The post holder will manage a caseload across Barnsley and Sunderland and you will be expected to;

• Provide employment support to young people and/or unemployed clients. Deliver safe, quality outreach services by increasing appropriate referrals and supporting the retention of learners on internal/external programmes.
• Ensure the maximum number of learners achieve an employment, education or training (EET) status and or qualification post programme.
• Accurately create, track and manage young people’s EET data
• Provide face to face and telephone liaison at all levels,
• Maintain partnerships with all relevant external agencies
• Provide outreach across Barnsley and Sunderland

About You

The successful candidate would ideally hold an NVQ 3 or other professional qualification in Information, Advice and Guidance or in a related field and with a strong knowledge of working in compliance with safer working guidance and legislation. You will have strong written and verbal communication skills, and the IT skills necessary to undertake all administrative and reporting requirements. You will possess literacy and numeracy skills sufficient to support people around employment matters. You will be able to positively engage and understand the educational and employment needs of disadvantaged people through past appointments.

You will have strong knowledge and understanding of the importance of working in an equal opportunity and anti-oppressive framework and a willingness to put this in to practice.

Safeguarding Checks

Appointment to this post will be subject to the receipt of a satisfactory criminal records check, satisfactory completion of references which covers a 5 year period and satisfactory checks of right to work documentation.

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days

- Excellent training package to ensure you have the skills and knowledge to build a new career

- Employer pension contributions of 4%

- Clear career progressions, linked to portfolio work that enables movement up the pay scale

- Access to Cycle 2 Work loan scheme

- An interest-free travel loan

We seek to challenge discrimination and are committed to fairness and equality within Centrepoint. We welcome applications from anyone with direct experience of being homeless or using young people's services.

Don’t miss out on this fantastic opportunity to join our team as a Jobs & Education Advisor click ‘Apply’ now!

The successful applicant will work closely with the Support Line Manager and team to deliver support for anyone affected by sarcoma. The post holder will be part of a growing Support Line team and be part of the continued expansion of the service as we grow in exciting new directions in 2022/23. This is an ideal role for someone who wants to expand their knowledge and experience in a role that can make a real impact for people affected by sarcoma and their families.

Information and support for those affected by sarcoma is at the heart of our charitable objectives. Thanks to the amazing generosity and support of the sarcoma community, Sarcoma UK’s profile and influence has grown significantly in the past four years. This has enabled us to grow our Information and Support Services.

Support

In February 2016 we launched our nurse-led Support Line. We have answered over 13,000 queries from patients, carers, family members, friends, and health professionals. We are independent and confidential, offering time and a listening ear, and help people to find the right answers for them. We help regional and national peer support groups to run effectively across the UK. These groups offer a lifeline to people affected by sarcoma. We offer annual grants to each group, attend group meetings to give presentations, provide speakers and give support and advice to group leaders.

Information

Sarcoma UK provides health information to those affected by sarcoma, their families and friends. Our range of patient guides cover diagnosis, treatment, rehabilitation and many other issues faced by those affected by sarcoma. Our information is very well received by patients and health professionals.

In March 2018 we launched the Sarcoma Clinical Trials Hub on our website. It is an accessible way for the sarcoma community to find out about sarcoma clinical trials in the UK.

Sarcoma UK aims to produce the highest quality information for the sarcoma community. We work in line with NHS England’s certification scheme, The Information Standard, to ensure the information we produce is clear and reflects the most up to date clinical guidance. We involve sarcoma experts and people with personal experience of sarcoma as reviewers of our information to ensure our information is accurate and relevant to our target audience.

Support Line Advisor

Hours: Full-time (37.5 hours per week)

Location: Home based. The post holder will be required to come to the office occasionally for meetings (Angel, London EC1V).

Benefits:

• Flexible working
• Up to 5% matched contribution to Sarcoma UK pension scheme
• Sarcoma UK life insurance scheme
• 25 days holiday entitlement per annum plus bank holidays, the working days between Christmas and New Year and your Birthday
• Interest-free season ticket and bicycle loan
• Monthly clinical supervision and one to one therapy sessions if required

Job purpose

The purpose of the role is to provide expert support and information to people affected by sarcoma through the effective delivery of Sarcoma UK’s confidential Support Line service.

For further information, please click on the Application Pack where you will find the detailed job description and person specification. 

Contract: Permanent, Full- time (37.5 hours a week)

Salary: £22,489 - £23,672 per annum

Location: Manchester

New opportunity not to be missed! Centrepoint, the UK’s leading youth homelessness charity, is looking for a Jobs & Education Advisor to join our CP Works team based in Manchester. In return, you will receive a competitive salary plus excellent benefits.

This is a permanent contract opportunity with a closing date of Monday 30th May 2022. Interviews will take place on Wednesday 15th June 2022.

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently.

Together with our partners, we support thousands of homeless young people each year.

The Role

We are looking for a Jobs & Education Advisor to deliver employability programmes and contracts as requested by management. The post holder will manage a caseload across Manchester and you will be expected to;

• Provide employment support to young people and/or unemployed clients. Deliver safe, quality outreach services by increasing appropriate referrals and supporting the retention of learners on internal/external programmes.
• Ensure the maximum number of learners achieve an employment, education or training (EET) status and or qualification post programme.
• Accurately create, track and manage young people’s EET data
• Provide face to face and telephone liaison at all levels,
• Maintain partnerships with all relevant external agencies
• Provide outreach across Manchester

About You

The successful candidate would ideally hold an NVQ 3 or other professional qualification in Information, Advice and Guidance or in a related field and with a strong knowledge of working in compliance with safer working guidance and legislation. You will have strong written and verbal communication skills, and the IT skills necessary to undertake all administrative and reporting requirements. You will possess literacy and numeracy skills sufficient to support people around employment matters. You will be able to positively engage and understand the educational and employment needs of disadvantaged people through past appointments.

You will have strong knowledge and understanding of the importance of working in an equal opportunity and anti-oppressive framework and a willingness to put this in to practice.

Safeguarding Checks

Appointment to this post will be subject to the receipt of a satisfactory criminal records check, satisfactory completion of references which covers a 5 year period and satisfactory checks of right to work documentation.

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days

- Excellent training package to ensure you have the skills and knowledge to build a new career

- Employer pension contributions of 4%

- Clear career progressions, linked to portfolio work that enables movement up the pay scale

- Access to Cycle 2 Work loan scheme

- An interest-free travel loan

We seek to challenge discrimination and are committed to fairness and equality within Centrepoint. We welcome applications from anyone with direct experience of being homeless or using young people's services.

Don’t miss out on this fantastic opportunity to join our team as a Jobs & Education Advisor click ‘Apply’ now!

NEA aims to eradicate fuel poverty and promote energy efficiency to low-income and other vulnerable households through working in partnership with central and local government, fuel utilities, the health sector, consumer groups and NGOs.  

This post provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6.5 million households in the UK. 

NEA’s Energy Advisors are empathetic, polite and have good listening skills but are also knowledgeable, assertive and confident.  Their main role is to provide one to one advice to clients referred through the charity’s Warm and Safe Homes helpline and to deliver energy advice presentations to groups.  They also get involved in a range of tasks to support these activities.  Energy Advisors sit within the Operations Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances. 

Whilst experience of providing advice to householders and knowledge of energy efficiency would be advantageous, they are not essential as NEA will provide full training to the successful candidate.

This is a full-time role - 37 hours per week Monday to Friday on a flexi-time basis.

This is a one-year fixed term appointment, and we are flexible about the location of the post. Office bases will be discussed with applicants on appointment, but staff are currently working from home on a temporary basis.

The job description which you will find on NEA’s website provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.

Independent Advisor

We are seeking a new Independent Advisor to join the Investment Committee.

Interested in this role?

As part of the charity’s succession planning, we are seeking an independent advisor to join the team in bringing strong investment oversight, management or governance experience, to help the organisation make astute use of the reserves to generate investment returns, while helping manage financial risk.

Position: Independent Advisor

Location: Nationwide

Contract: Voluntary (3-5 day per year)

Closing Date: Tuesday, 14 June 2022

Interview Date: Friday 24 June 2022. Interviews will be held via TEAMS conferencing. Please let us know if this will present any challenges when you email your application.

The Role

As Independent Advisor you will work closely with the chair of investment committee, other external investment advisors, the CEO, Executive Director Finance and other staff as necessary to ensure there is good

governance of the charity’s investment activities.

Responsibilities include:

• Ensure the charity’s cash and investment policy reflects investment objectives and is reviewed and updated to reflect changing internal and external requirements
• Work with the chair of investment committee to ensure trustees are kept up-to-date on the business transacted at Committee meetings, including recommendations for approval by the Financial Performance Committee and current issues under consideration by the Committee
• Ensure the Committee oversees the appointment, performance and fees of the charity’s external investment manager, and fulfils all responsibilities towards the external investment manager as set out in the Terms of Reference
• Ensure the Committee reviews the investment portfolio’s performance and reports to Financial Performance
• Committee and the Board in accordance with the Terms of Reference
• To obtain independent legal and/ or professional advice about matters within the responsibilities of the Committee and the discharge of the Committee’s duties, provided this is authorised by the Board

In addition, the management of the investments are delegated to Investment managers, and as part of your early role, you will support the Chair of the committee to review current investment management arrangements and make recommendations on who future investment managers will be, and the investment objectives they should work towards.

It is expected that the role will require a commitment of approximately 3-5 days over a year. This includes; two Investment Committee meetings, out of committee work, working with the chair and pre-reading.

About You

As Independent Advisor, you will bring strong investment governance experience, to help make wise and astute use of the reserves to generate investment returns, while helping manage financial risk

As Independent Advisor you will have experience of the oversight, management or governance of multi-million-pound investment portfolios along with:

• Understanding of asset allocation, portfolio construction and risk management from
• a multi-asset class perspective.
• Strong understanding of alternative assets
• Experience with ESG approach to investing
• Preferably CFA Charter Holder
• Strong communication skills.
• Collaborative approach.

To apply please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

About the Organisation

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

Everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

The charity provides specialist support, funds critical research and campaigns to make sure people affected by stroke get the very best care and support to rebuild their lives.

The organisation is working to improve the diversity of the team.  Because individuality leads to a richer experience for its people and better support for those affected by stroke.

People from all backgrounds are strongly encouraged to apply. And particularly applications from those with lived experience of stroke and those from under-represented communities.

Every five minutes, stroke destroys lives. Help rebuild them and join the team.

In 2019, the charity developed a bold new corporate strategy so that they can rebuild more lives after stroke and make a bigger difference to people’s lives. To help deliver the strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Governance, Governance Manager, Investment Governance, Investment, Finance, Financial, Board Member, Committee Member, Trustee, Chair, CEO, COO, Finance Manager, Finance Director, Head of Finance, Financial Advisor, Accountant, Business Accountant, IFA, Independent Financial Advisor, Financial Advisor.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job Title: Independent Living Advisor (South)

Region: Home Based, South Region (Kent, Sussex, and Surrey)

Directorate: Operations

Contract: Fixed term contract to April 2023, Full Time, 35 hours per week

Salary: £25,813 - £26,550 per annum

The Role

At the Royal British Legion, we believe in building on potential. As an Independent Living Advisor, covering the South East (Kent, Sussex and Surrey) your ability to provide advice, support and advocacy for beneficiaries could have a real impact on people’s lives.

At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.

We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed.

As an Independent Living Advisor, you will be responsible for will manage a caseload, providing person-centred advice, guidance and support, across a range of areas, including Direct Payments, Personal Budgets, Individual Budgets, Disability Advocacy, Personal Health Budgets, Disabled Facilities Grants, available Equipment and Minor Adaptations. You will also prepare and present cases to the appropriate statutory bodies and social care/health panels.

To be successful in this role you will have a clean driving license  and access to your own vehicle, as well as being located within the region.

If successful, the main duties of your role will be:

• Provide a comprehensive community-based independent living advice service to beneficiaries who are experiencing difficulties with day-to-day living, mobility and self-care (or those caring for someone in this situation), advising on the suitable options available to them through statutory, charitable and private sources through a mixture of face-to-face, telephone and email interactions.
• Conduct assessment of clients, using input from Occupational Therapists and other professionals as necessary, to establish their eligibility for health and social care services in their area.
• Providing a person-centred support service within a designated territory to include home visits, outreach activities in local communities

• Identify, research and source the services that are required to achieve the desired outcomes and contribute to the maintenance of an up to date resource directory of service provision within the locality
• Maintain detailed case records in accordance with Legion policies and procedures for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation, using the IT software provided.
• Prepare support and present cases to the appropriate statutory bodies, tribunals and courts and social care/health panels, as appropriate.
• To prepare and deliver training, workshops and seminars on independent living issues for a range of audiences including beneficiaries and Advisors

You will have a good understanding of the current UK Social Care system and of advocacy work and experience working with older people, carers and people with disabilities.

Please note this role will be home based with travel required to RBL offices and/or throughout the region. This role is also subject to onboarding checks, including an Enhanced DBS.

About the Royal British Legion – Careers in Advice and Welfare

Across the country, in every city and on every street, the RBL is there to support our Armed Forces community.

Every day, everyone in our Advice and Welfare teams dedicate themselves to bettering the lives of those in this community.

Be it a conversation about financial support, physical and mental wellbeing, employment, housing, independent living or social support – working in these teams means the time you’d spend with those who need our help, and the advice you’d offer, could have a profound effect on their lives.

It's this mission, this scale, this challenge and the values we all live by, that makes the RBL such a fulfilling place to thrive.

We also want those who need our support to be able to get it when they need it, and from those best placed to give it. Which is why we’ve invested in multi-channel support services.

So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities right across the UK.

Diversity Statement

We believe that the compassion, understanding, and service we show each and every individual should be reflected in the way we all support, respect, and include every individual who works with us. We want everyone involved in our work or receiving our services, to feel proud to contribute to or be part of a diverse and inclusive organisation.

We recognise that we still have a long way to go to ensure that we make the RBL a truly great and inclusive organisation to work for and be part of so we have set out our commitments to provide a clear path to deliver this ambition. We will keep listening, learning, and sharing our progress and impact.

How to Apply

Please click “Apply” online

Closing date for this role is: Sunday 19th June 2022

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.

Job Title: Community Outreach Advisor

Hours: 37.5 hours per week

Salary: £26,000 (plus company car)

Location: Home based

Contract: Permanent

The Royal Horticultural Society (RHS) is a national charity with a mission to inspire everyone to grow, as plants are vital to our wellbeing, the environment and the health and happiness of us all. Everything we do is focused on the transformational power of gardening to benefit people, places and our planet; from our inspirational gardens and shows, our ground-breaking scientific research, to our far-reaching community outreach and education programmes.

 
We are looking to recruit a community gardening advisor to take our East of England Community Outreach programme forward.  If you are passionate about community growing, a skilled horticulturalist with experience of inspiring communities new to gardening and the next generation of gardeners, then this is the role for you!

Working as part of a national outreach team this role will focus on the urban areas of East of England, particularly in the south of the region and around RHS Garden Hyde Hall, near Chelmsford in Essex, where you will work alongside a broad and diverse range of community stakeholders.  As the Community Outreach Advisor you will establish a strong and supportive local network and deliver programmes of activity including training workshops and events to build community skills and capacity for groups. The ability to work collaboratively with excellent project management and communication skills are essential.

Experience of working with community organisations, volunteers, young people, children, families and schools is essential. Ideally, you should have a relevant practical Horticultural Qualification to a minimum Level 2 in Horticulture or equivalent experience.

The role is home based, but will include regular travel within Essex, to RHS Garden Hyde Hall and more broadly across the East of England region.

Details of our great benefits can be found on our website.

Safeguarding and Inclusion

The RHS is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all personnel to share in this commitment. We are an inclusive employer and welcome applicants from all backgrounds.

About the Role

35 Hours per week

St John Ambulance trains over 400,000 people every year on First Aid related courses, so our customers are very important to us (as well as being future lifesavers). We reinvest every penny into campaigning for and delivering better first aid for everyone, so we need to ensure we give our customers exceptional service.

As a Customer Service Advisor, you will be responsible for delivering exceptional customer service to all our customers. You will be part of our ‘supplies team’, which means, you will be speaking with customers about our supplies business, where we sell a wide range of First Aid supplies and life-saving equipment on a National basis. You will take orders, update status with customers, deal with any issues in a professional way to ensure the best outcome for the customer and discuss different products that will suit our customer's needs.

You will provide the best possible telephone-based customer service to incoming callers and work with our new email management system to respond to customers queries across multiple channels, ensuring queries are dealt with in-line with SJA targets, Service Level Agreements and ensuring the customer has a great experience with us from when they book a course to when they receive their certificate.

To ensure you are successful in this role, you will be inducted into a fantastic training and coaching program to allow you to be Confident, Satisfied and Informed.

This role is a 12 month fixed term contract. 

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

We want our customer service team to be the best, so you will have a background in customer service, whether that be business to business or business to customer and have experience working over the phone and email.

Specific customer service and email management system will be given; however, you must have the knowledge and ability to use Microsoft Office/365 to an intermediate level.

If you are passionate about customer service and want to work 9-5, with no weekends, we would love to hear from you, click apply below.

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.

Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

You will receive;

• Competitive salary & pension scheme
• Cycle to work scheme
• Health and Wellbeing portal - Access to financial, health and wellbeing guidance and support.
• Discounts - Blue Light, NHS Discounts and SJA discounts including discounts on mobile phone, gym membership, cinema, restaurants, holidays and shopping-including your weekly food shop.

Interview Date: 9th June 2022

Application Review Date: 3rd June 2022

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.

About the Role

This is a fantastic opportunity to become a customer service advisor within St John Ambulance. If you are passionate about customer service, we would love to hear from you.

The Retail Customer Service Advisor is responsible for delivering service excellence to all customers but with specific focus on retail customers.  To provide an effective sales service via phone and email (cases), using our email management system to respond to customers queries across multiple channels, ensuring queries are dealt with in-line with SJA targets, Service Level Agreements and ensuring the customer has a great experience with us, ensuring training/supplies requirements and requests are dealt with accurately and efficiently, whilst maintaining the agreed internal/external service levels and meeting the organisations core values.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

You will have the ability to build strong and effective relationships with internal colleagues across all levels of the organisation and liaise/negotiate to ensure customer requirements area achieved within a timely manner

• To be able to produce effective and accurate written communication, dealing with incoming emails and cases for bookings and general enquires in a professional manner whilst meeting the service level agreement and individual targets

• To effectively deal and process inbound communications to the Customer Service department

• Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder

To ensure you are successful in this role, you will be inducted into a fantastic training and coaching program to allow you to be Confident, Satisfied and Informed

We want our customer service team to be the best, so you will have a background in customer service, whether that be business to business or business to customer and have experience working over the phone and email.
Specific customer service and email management system will be given; however, you must have the knowledge and ability to use Microsoft Office/365 to an intermediate level.

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.

Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

You will receive:

• Competitive salary & pension scheme
• Cycle to work scheme
• Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.

Interview Date: 07/06/2022

Application Review Date: 30/05/2022

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.

We are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve, so are particularly interested in applications from women, trans and non-binary people, as well as those from Black, Asian and minority ethnic backgrounds and those with different accessibility needs.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only. Any speculative CVs submitted without invitation will not be considered

Are you an experienced Resourcing Advisor living in the South of England? Are you able to start a 9-month FTC at short notice?

I am working with a famous national health and welfare on an important Resourcing Advisor (home based) role paying £32-£35k pro rata. The charity was founded over fifty years ago and also supports projects around the world.

The Resourcing Advisor will cover the charity's largest region (South of England), from early June 2022 for approximately 9-months. The job is mainly home based but you will be required to travel across the South of England to the different services, so being able to drive would be advantageous.

This important role will lead on the recruitment activity across the Services located in the South of England which is mainly residential care homes for people with disabilities. You will work closely with the Recruitment Administrator who will support with the administration of the recruitment activity in the region.

The key duties include:

• Advertising job adverts for the Services Managers.
• CV searching, sourcing, screening candidates.
• Presenting candidates for a variety of roles, but mainly Support Workers/Healthcare Assistants.

It is a very exciting time to join the charity as they recently launched their new Recruitment Campaign focussed on promoting social care roles to people who may not have considered that opportunity previously.

Along with being home based and a pro rata salary of £32-35k per annum you will receive some excellent benefits. These include 25 days holiday per year (pro rata), plus bank holidays, a generous pension where the charity contributes 11% to your 5%, a cash healthcare plan and much more.

If you would like to learn more about this brilliant position, please get in touch at [email protected]

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Supporter Care Advisor

Contract Type: Fixed Term contract for 6 months.
Location: Home Worker - England and Wales
Salary: £20,872 - £22,143 actual per annum (depending on skills and experience)
Working Hours: 35 per week

Closing Date: 05 June 2022
Interview Date: TBC (at our Plymouth Office)

Please note, the deadline for submitting applications for this vacancy is 23:59pm on the closing date.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About Alzheimer's Society

We are Alzheimer’s Society, the UK’s leading dementia charity. We are a vital source of support and a powerful force for change for everyone affected by dementia. We provide help and hope.

Dementia can devastate lives, but we won’t stop until we improve everyone’s experience. By 2025, 1 million people will be living with the condition in the UK, and many millions more carers, partners, families and friends are affected.

We provide help - we support people affected by all types of dementia through some of the hardest and most frightening times. Whoever you are, whatever you’re going through, you can turn to us for practical advice, emotional support, and guidance to the best next step.

We provide hope - we are, and we empower people affected by dementia to be, a leading force for change - using cutting edge research and influencing?to push for breakthroughs that’ll change the lives of people affected by dementia, now and in the future.?

Together, we will make sure people living with dementia and their carers live more fulfilled and less fearful lives, free from stigma and inequality.

About the role

We are looking to recruit a Supporter Care Advisor to perform a range of vital functions under the supervision of the Supporter Care Officers and within the Supporter Experience Team here at the Alzheimer’s Society to enable us to provide first class supporter services to our supporters, staff and volunteers.

To be the first point of contact delivering excellent Supporter Care to Alzheimer’s Society’s customers, including supporters and potential supporters by having enriching one to one conversations across a multitude of channels, primarily email. Through answering queries and taking donations, you will deliver a high level of Supporter Care through building rapport, and inspiring supporters about the work the Society does whilst maintaining accurate database records that reflect and enhance the customer experience.

About you

We’re looking for someone with a great personality who can become a key person in our friendly team.

- A strong sense of empathy and an awareness of what is most appropriate is vital.
- Excellent customer service (essential)
- Excellent verbal and written communication skills (essential)
- Excellent IT skills
- Excellent attention to detail (essential)
- Great track record of providing high quality customer service in a similar environment.
- Ability to process at high speed and at a very high standard.
- Experience of using a contact management database
- Determination to produce and maintain a high standard of work.
- Data quality is key to the role.
- Demonstrate ability to multi-task as you will be able to manage a varied and challenging workload
- Have experience of working to deadlines.

You may have experience of the following: Supporter Care Adviser, Care Adviser, Support Adviser, Customer Service Adviser, Customer Support, Client Support, Supporter, Support Services, Customer Services, Adviser, Information Adviser, Charity, Charities, Third Sector, NFP, Not for Profit, etc.

Ref: 133 089

Job Title: Employee Relations Advisor (Projects) 

Location: Home based with regular national travel 

Directorate: People and Organisational Development 

Contract: 6-month FTC, 35 hours per week 

Salary: £33,250 to £35,150 per annum 

The Role 

At the Royal British Legion, we believe in building on potential. As an Employee Relations Advisor your ability to lead on employee relations case work. Provide and deliver an exceptional service through advice, coaching, and implementing solutions aligned to RBL strategy, could have a real impact on people’s lives. 

At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them. 

We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed. 

As an Employee Relations Advisor, you will be responsible for Assist in maintaining effective working relationships with people managers across RBL. 

If successful, the main duty of your role will be: 

• Assisting with internal change projects 

You may also be required to assist with the following: 

• Work as part of a shared service centre team, managing a variety of ER cases.  

• Act as the first point of contact for People Managers and employees in all employee relations matters, advising and supporting.   

• Deal with employee relations cases, such as disciplinary, OH reports, D&I matters, grievances and appeals according to best practice, providing high quality written outcomes within SLAs.  

• Support the organisation through restructures.  

• Ensure employee engagement is maintained and support managers with their staff. Provide guidance on performance management.   

• Deal with disputes appropriately (for example, mediation or supporting tribunal cases).  

• Use metrics to identify trends, working with the wider People team to identify suitable interventions.  

About the Royal British Legion – People & Organisational Development 

Across the country, in every city and on every street, the RBL is there to support our Armed Forces community.

At its heart, the RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them. 

It's this mission, this scale, this opportunity and the values we all live by, that makes the Legion such a fulfilling place to thrive. 

Within our People directorate, you’ll find teams such as Human Resources, Culture and Organisational Development, D&I, Resourcing and Talent Management, Volunteering and Safeguarding. If you were to join any of them, you’d be central to ensuring this vision comes to life, and that our people operations run efficiently both internally and externally. 

So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In a team that faces every challenge together. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities right across the UK. 

As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required. 

Diversity Statement 

We believe that the compassion, understanding, and service we show each and every individual should be reflected in the way we all support, respect, and include every individual who works with us. We want everyone involved in our work or receiving our services, to feel proud to contribute to or be part of a diverse and inclusive organisation. 

We recognise that we still have a long way to go to ensure that we make the RBL a truly great and inclusive organisation to work for and be part of so we have set out our commitments to provide a clear path to deliver this ambition. We will keep listening, learning, and sharing our progress and impact 

How to Apply 

Please click “Apply Online” 

Closing date for this role is: Sunday 5th June 2022  

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.