”we sort out problems together, for good”

Last year we helped 20,000 people resolve over 45,000 problems - with your help, we can make an even greater impact in the years ahead.  

Citizens Advice Southwark has a track-record of delivering high-quality services from its three main offices in the borough and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

The purpose of the role is to lead on providing a high quality advice and casework service for Southwark Council Leaseholders and to assist in maintaining the profile of the service through events and external liaison. The role also involves supporting and supervising staff and volunteers attached to the project.

You must have:

• Substantial experience of providing generalist or housing casework for the public
• Experience of developing and managing a project
• Demonstrate an understanding of the legal and financial issues that council homeowners may face
• Understand, empathise and be committed to the Citizens Advice aims, principles and equal opportunities policies.

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Closing date: 9.00 am Tuesday 15 February 2022

Interviews: Monday 21 February

For further information and an application pack please visit our website via the Apply button.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Funded by London Borough of Southwark.

Volunteering Improvement Adviser (London and South and East England)
Permanent Contract
Full time - 34.5 hours per week
Home Based with Travel in the Region 
£31,000 - £36,000 – plus car allowance 

Do you have the passion and skills to help us develop exceptional volunteer managers and provide them with the highest quality advice, support and resources? 

About the role
Providing comprehensive volunteer management advice, guidance, support, and coaching to internal colleagues and also to our partners within Macmillan services across a region stretching from the Sussex coast to East Anglia, you will help to ensure our volunteer managers have the skills, tools, knowledge, and confidence to deliver outstanding volunteer experiences and quality volunteering programmes. 

An expert in and champion of volunteer management good practice and quality standards, you will work collaboratively with internal colleagues from services and fundraising to support the development and effective delivery of volunteering plans and activities across your region.  You will also provide coaching and structured Learning and Development for Volunteer Managers and play a key role in supporting the Volunteer Managers' Helpdesk to deal with a wide range of volunteer management enquiries from across the UK.

Visits to Macmillan services in the region are also a key part of the role (although currently on hold due to the pandemic) but you should expect some travel on a couple of days each week as part of our support and quality assurance offer for Professionals working with People Living with Cancer in the NHS, Local Authorities and other partner organisations. 

About you
Confident and assertive, you will have an excellent understanding of all areas of volunteer management best practice gained through hands on experience of directly managing volunteers,and advising staff coupled with strong knowledge of legal, compliance and equality as they apply to volunteer involvement.

You will also have experience of working collaboratively and establishing positive working relationships with internal and external stakeholders at all levels, providing exceptional volunteer management support and customer service.  You will be a strong and responsive team player motivated by opportunities to support development and continuous improvement of yourself and others.

About us
We help millions of people with cancer across the UK live life as fully as they can through physical, emotional and financial support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Together, we do whatever it takes for people living with cancer; with heart, with strength and with ambition.

We are striving to do everything we can to ensure that our workforce is representative of the people we support, and those who support us. We advocate for being an inclusive organisation, where everyone can feel that they belong and where there are no barriers to success. 

We want every individual to feel empowered to bring their best to work, and that’s why we offer flexibility in our working locations, working hours and benefits so we can support you in your life and your career, and we welcome a conversation about how these options can best support you.

We offer a range of flexible working patterns, such as compressed hours, e.g. 34.5 hours in 4 days instead of 5, flexibility to work earlier or later around our core working hours of 10am-4pm and more options. 

Recruitment Process
The application deadline is 6th February 2022, with virtual interviews planned for the 22nd February.

In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

The roles

Save the Children International (SCI) is looking to hire two lawyers into its legal team. One of the successful candidates will support the organisation’s international programming and corporate needs, while the other will work on regulatory and legal compliance matters.  Both roles are being offered on a permanent and full-time basis, starting March.

As a team of around 14 lawyers, we support one of the world’s leading international NGO charities, which works on the ground in over 120 countries to help children affected by crises, as well as those that need better healthcare, education and child protection.  In 2020 alone, Save the Children’s combined revenues amounted to more than US $2.2 billion. 

Each role is a fantastic opportunity for anyone who is already in the sector or is looking to transfer from either in-house or private practice roles to do interesting, challenging and meaningful work as part of a strong and dynamic team of friendly and dedicated lawyers.

International Programming and Corporate

The successful candidate will support SCI’s international operations in a corporate/commercial legal capacity.  Work will primarily involve advising SCI’s country offices and centre HQ in a diverse range of corporate and contractual matters, as well as on legal risk in the context of our humanitarian emergency responses and other work, such as advising on legal risks associated with the opening of Covid-19 treatment centres around the world. The successful candidate will also provide legal advice at centre HQ level to senior stakeholders on matters of global scope and take the lead on managing contractual and legal risk-related projects.

Legal Compliance

The role holder will be part of SCI’s core legal compliance team of four lawyers and a paralegal, responsible for leading on the development and management of legal, regulatory and compliance matters in relation to SCI’s international operations. This will include providing strategic legal advice to the wider organisation including to senior stakeholders, on fraud, terrorism financing, bribery and corruption, anti-money laundering, sanctions, export controls, data protection, modern slavery and other applicable regulatory matters, as well as taking a key role in Charity Commission and internal trustee reporting on a range of serious incidents. The role holder could also lead or support on internal investigations or dispute resolution matters.

The Person
 

For both roles, you will need to be a lawyer or barrister qualified in England and Wales or a common law jurisdiction ideally with at least four years + PQE experience. Lawyers with a more senior PQE level are encouraged to apply. On a personal level you will be a team player with strong attention to detail, and eagerness to roll up your sleeves.

The salary offered is in line with the sector benchmark and includes a generous annual leave.  

Both roles are available on a full-time basis.  SCI is primarily a remote working environment, with offices near Trafalgar Square, London. UK-based applicants (including those outside of London) and strong applicants who are based outside of the UK are encouraged to apply. For those based in the UK, some attendance at the offices is desirable, and you may be required to attend the office from time to time (subject to any relevant Covid-19 measures in place).

We can offer circa £55k per annum (If based in UK) with an option of flexible working hours. If the role is based outside of the UK, National T&C (including pay) will apply. 

This role can be based in London or any existing Save the Children International Regional or Country office location on approval, provided the successful candidate has proof of eligibility to work from the preferred location. 

The Organisation
 

We employ approximately 15,000 people across the globe and work on the ground in over 120 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise children’s rights and ensure their voices are heard. 

We are working towards three breakthroughs in how the world treats children by 2030:
• No child dies from preventable causes before their 5th birthday
• All children learn from a quality basic education and
• Violence against children is no longer tolerated.

Application information
 

We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.

Please apply in English using your CV and covering letter as a single document, including your rationale for joining a child rights-based organisation.

Interviews will take place for this role on a continuing basis, from the week commencing 21 February.

Are you a talented designer with lots of creative ideas? Do you have experience of managing creative projects and a knack for spotting the finest of details? Do you want to use your skills to combat poverty and injustice? If so, apply to join our award-winning team as our Creative Advisor - Design.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

About the role

The Creative Advisor uses their creativity, design expertise and creative management skills to produce and oversee excellent content. This content tells a story to audiences, moving and inspiring them to joyfully give, act and pray with Christian Aid, so that everyone can live a full life, free from poverty.

The Creative Advisor achieves this by creating concept ideas and hands-on design, managing freelancers and creative jobs, giving advice and guidance, and reviewing content produced by others (mainly colleagues and freelancers). They produce content for print and digital channels, from social media ads, magazines and direct mail packs, to a suite of content for a major campaign.

They strengthen Christian Aid's visual brand through creative ideas, making sure all content is aligned with the brand guidelines. The content they create is people-centred and reflects our values of dignity, equality, justice and love.

Their approach is strategic and targeted, making sure content is aligned with the goals of the creative brief, and using insight to tailor to audiences - whether for churches, individual donors, campaigners, or others.

The Creative Advisor works closely with the small but mighty Brand and Creative team, making sure that design and copy work together to tell a story. They collaborate with teams across Christian Aid, with a primary focus on meeting fundraising and supporter engagement needs. They advise and support colleagues, freelancers and others, and support the maintenance of a self-service platform.

About you

-Outstanding graphic design and creative concepting skills.

-Educated to degree level or equivalent experience obtained over a number of years in design.

-Experience of applying a visual brand. Experience of championing a visual brand and brand values to staff, freelancers and others.

-Excellent time and creative management skills.

-Able to work autonomously in a creative, fast-paced environment, across a wide range of materials including fundraising campaigns, direct mailings, magazines and digital channels.

-Good interpersonal skills. Able to pitch to client teams.

-Experience of collaborative creative work, particularly with team members, staff and freelancers.

-Able to cope with constructive criticism and work calmly under pressure, while remaining respectful of the expertise and deadlines of others.

-An eye for detail - able to spot design and production errors.

-Advanced knowledge and experience of industry-standard creative software (Adobe Creative Cloud, especially InDesign, Photoshop and Illustrator) to create print and digital content.

-Knowledge of print production methods and processes.

-An active champion of diversity and sensitive to diversity issues.

-An awareness of the latest trends in design.

Please include a link to your design portfolio in your supporting statement.

Further information

This role requires applicants to have the right to work in the country where this position is based.

From 1 July 2021, the process for completing right to work checks has changed and we can no longer accept EU passports or ID cards as valid proof of right to work, with the exception of Irish citizens.

There are now two types of right to work checks: a manual check and an online check. A manual check can be completed against relevant documentation as outlined by the Home Office. An online check can be completed if you hold digital proof of your immigration status in the UK. We will require your share code and date of birth to carry out this check. Please see Government website for more information on acceptable documents.

All successful candidates will require either a Basic or Enhanced Disclosure Barring Service certificate (DBS) and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. Information will be forwarded to you by the HR team with your offer.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid's Safeguarding policy and sign Christian Aid's Code of Conduct.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Aim of the role: To support customers to minimize rent arrears by implementing the Rental Income Policy and working on a one to one basis with customers supporting them to manage their money and understand their financial responsibilities. To offer support and advice to promote tenancy sustainment which will enable Customer to live independently.

Location: Croydon and Stockwell

Contract:     Permanent

Hours:   37.5 hours per week (Monday to Friday)

Benefits:

 As part of your employment package with us, we offer:

• a competitive salary, comprehensive training and development programme
• 15 days annual leave plus bank holidays
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loans

About the Role

• To minimise customer rent arrears by implementing the Rental Income Policy and working on a one to one basis with customers supporting them to manage their money and understand their financial responsibilities.

• To promote financial inclusion through providing welfare and benefit advice, supporting customers in claiming the appropriate welfare benefits and manage their finances.

• To liaise closely with the Housing Benefit department to ensure claims, backdates, overpayments and appeals are processed efficiently. 

About You

• You will be a dynamic, flexible and self-motivated individual
• You will have Previous experience of managing rent arrears in a social housing setting

• Experience of supporting vulnerable people to achieve independent living
• A clear understanding of why people become homeless, and the needs and challenges they face to sustain their tenancy.
• Previous experience of providing basic welfare and debt advice
• Experience of working in partnership with Statutory and Voluntary Agencies to achieve a positive outcome for our customers.

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

Permanent, fulltime position
Salary £33,000 per annum, plus benefits

We don't see our colleagues as "resources". We work together to shape our identity, agility and access to our productions.

Sadler's Wells is a world-leading creative organisation dedicated to dance in all its forms. Our mission is to make and share dance that inspires us all.  

This is an opportunity to contribute to the department plan and expand your managerial skills as we approach opening our new venue. As the People Partner you will:

• champion our values of innovation, inclusion, collaboration and excellence.
• have credible and demonstratable HR generalist experience, offering reliable advice and guidance.
• be breaking down barriers to employment by managing the apprenticeship and work experience programme.
• understand the balance between business strategy and cultural objectives.
• build and harness positive relationships across the organisation and beyond.
• analyse and use data to support decisions.
• lead with a confident, positive, solution focused manner.

We’re a supportive and hardworking team, working on a variety of projects. We have a ‘smarter working’ approach and encourage both on-site and remote working. Sadler’s Wells benefits include:

• Right to request flexible working from day 1
• LinkedIn Learning Membership
• Employee Assistance Programme
• Complementary tickets and discounts
• Enhanced holiday and time off in lieu policy

At Sadler's Wells we acknowledge some communities are underrepresented across the sector. We value and respect diversity of thought and life experience. We enable and empower individuals who identify as underrepresented, and all the intersections between, to apply.

For more information, please go to the following link - https://sadl.rs/33Cn6HT

Closing date for completed applications is 11.59pm GMT on Monday 7 February 2022. Interviews will take place on 15 and 16 February 2022.

Senior Recruitment Advisor

Location: West London

Contract: Permanent

Pattern: Full Time

Closing date: Monday 7th February, 9am

Salary: C. £40,000 per annum DOE

Key Highlights:

We are a small but close-knit recruitment team working to attract the best people into our successful network of 39 schools serving around 30,000 children at primary and secondary age. This role offers exposure to high-level stakeholders across a fast-paced and inspiring charity.

In this role, you will work closely with our Head of Talent to help attract, assess, and recruit senior leaders across the organisation. You will also have the opportunity to recruit for other management, teaching and operation roles across our schools, grow critical leadership talent pipelines, cultivate relationships with candidates and lead outreach activities. You will work with the wider recruitment team and work alongside key senior stakeholders to ensure smooth recruitment processes are in place and excellent relationships are maintained with candidates.

Key Responsibilities and Duties:  

• Oversee and manage the process of creating advertising and marketing collateral that enables Ark Schools to attract the best senior leaders across the education sector
• Oversee and manage the process of recruitment for senior roles, including all elements of stakeholder management during this process 
• Oversee the search and outreach for specific leadership roles
• Oversee the management of information on leadership candidates, ensure it is live, up to date and well ordered 
• Work closely with our Head of Talent on our most important/hard to fill leadership roles, undertaking outreach, searching for and cultivating relationships with candidates 
• Work closely with our Head of Talent to identify and assess leadership candidates that are suitable for Ark Schools 
• Provide advice and support to specific regions and groups of schools, ensuring excellent recruitment support is provided. Including advertising, candidate search for priority schools and support with candidate assessment
• Work closely with the Recruitment and Talent Manager to ensure that the Ark employer brand continues to attract a diverse range of high-calibre leadership applicants through press, web sites, and social media 

Key Requirements:

• Successful record of managing end to end recruitment campaigns
• Experience of recruiting through strategic outreach campaigns and recruiting through social media, particularly LinkedIn
• Record of developing and implementing effective candidate attraction and cultivation strategies, including for hard to fill and critical roles 
• Strong communication and interpersonal skills, comfortable and confident working with internal and external stakeholders at all levels
• Flexible, organised and able to multi-task and prioritise work to meet deadlines 
• Hard working, highly detail orientated, and systematic 
• Knowledge of and experience in the education sector

Benefits

• 27 days annual leave plus bank holidays, rising with each year of service
• We are committed to providing high-quality professional learning throughout your career with us and offer a variety of training sessions and experiences designed to meet your needs
• Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bicycle and gym discounts offering up to 40% off your local gym
• As an Ark Schools staff member, you will have the opportunity to be part of the generous Local Government Pension Scheme (LGPS), a salary average defined benefit pension scheme - this means you build up a guaranteed amount in your pension, payable for every year of your retirement.

About Ark

Ark is an international charity, transforming lives through education. We exist to give every young person, regardless of their background, a great education and real choices in life. In the UK, we are a network of 39 schools, educating around 28,500 pupils in areas where we can make the biggest difference. We also incubate start-up programmes (Ark Ventures) that improve the education system.

How to Apply:

Apply with a CV and cover letter on our online recruitment portal. Applications to be submitted by 9am on Monday 7th February but please note: we will be reviewing applications on an on-going basis and this advert may close earlier than advertised depending on the level of response.

Interviews will be arranged as suitable candidates are identified, so early application is strongly advised

Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check.

Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives. 

Groundwork London is a leading social and environmental regeneration charity.  We deliver over 500 projects each year aimed at: supporting people to stay in education, gain new skills and secure employment; reducing our environmental impact through energy efficiency, waste minimization, reuse, and recycling; and engaging communities and enterprise in improving their environment.

Employment Advisor – Restart
Ref: 942/EA
Location: Hounslow
Contract: Fixed term – 12 months contract
Salary: circa £25,000 pa
Hours: 37.5 hours per week

Are you passionate about supporting people into training and work using your coaching and confidence building skills?

We are seeking three Employment Adviser to join our Restart team in Hounslow, providing quality information, advice & guidance to clients seeking employment. You will support clients that have been unemployed for between 12 and 18 months.  Your role will include completing an initial assessment with clients, devising SMART action plans to support progression; job brokerage, maintaining detailed and compliant records of interventions.

Key requirements: Please contact us if you have:

• Excellent interpersonal skills to meet the needs of clients

• Good attention to detail, and the ability to understand and follow compliance process requirements

• The ability to succeed in a target driven team to achieve contract outputs

• Able to manage your own outputs and contribute to the success of the wider team

Closing date for applications: Tuesday 8th February 2022
Interview date: week of 14th February 2022

To Apply and for more information:

If you would like to find out more about this position and to apply, please click the button to be directed to our website.

Appointment to this role is subject to an enhanced records check through the Disclosure and Barring Service (DBS).

Groundwork London is an equal opportunities employer and welcomes applications from all members of the community.

No agencies please.

Employment Advisor x 2
Reference: 924/EAGLA&L
Location: South London boroughs and one Lambeth based
Contract: Fixed Term 12 months initially
Salary: £24,500 per annum
Hours: 37.5 hours per week or part time may be considered

Are you passionate about working with young people and being part of their journey to employment and training using your IAG skills? Then this role may be for you

We are seeking customer focused and target-driven Employment Advisors to assist and motivate Young People aged 16 – 24 to overcome barriers to employment and assist them into sustainable employment or training opportunities through our ESFA Funded NEETS projects. You will hold IAG level 3 or above and have experience in delivering a structured IAG programme and supporting the delivery of training to young people.

This is an exciting opportunity to be part of GWL GLA or DWP funded projects for the New Year. You will be supporting Young Londoners through Social Action Projects to achieve their full potential. Young Londoners will benefit from IAG121 and group support and strive for success. Our Employment Advisors offer mentoring and holistic support to our clients along with achieving new skills and qualifications via our City and Guilds Curriculum delivered by our Tutors

Your responsibilities will include employer engagement and outreach work to identify eligible and suitable participants to access employment and training opportunities. You will be working with individuals with barriers to work including: care leavers; young carers; young people involved in criminal activity. You will be undertaking assessments, designing, and monitoring individual action plans and delivering support including CV writing, interview skills, applications and job-search techniques to prepare them to progress into sustainable employment.

Groundwork London is a leading social and environmental regeneration charity delivering over 500 social and environmental projects each year, many of which support people to stay in education, gain new skills and secure employment. The Trust has secured a significant number of Employment and Skills contracts from funders including Skills funding Agency, DWP and The National Lottery Community Fund and this is an excellent opportunity for the successful candidates to join our high performing, growing team that will support over 2000 unemployed Londoners to gain new skills and progress into employment.

Key requirements: Please contact us if you are:

• A team player with excellent customer service
• able to independently source and secure other employment opportunities with employers
• experienced in Brokering clients into opportunities
• qualified in IAG level 3

About us

Groundwork London works with communities across the capital to transform their lives and the places they live. We have been at the forefront of social and environmental regeneration in London for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working. We are passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no one is held back by their background or circumstances.

Closing date for applications: 15th February 2022

We strongly advise an early application as we will be considering applications on a rolling basis and inviting applicants to remote interview; so the opportunity may close before the deadline.

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

Groundwork London is an equal opportunities employer and welcomes applications from all members of the community.

No agencies please.

Are you passionate about working with young people and being part of their journey to employment and training using your IAG skills? Then this role may be for you.

Employment Advisor
Ref: 923/EACNEETS
Location: Central London Borough
Contract: Fixed Term 12 months initially
Salary: £24.5k FTE
Hours: 37.5 hours per week or part time may be considered

We are seeking customer focused and target-driven Employment Advisors to assist and motivate Young People aged 16 – 24 to overcome barriers to employment and assist them into sustainable employment or training opportunities through our ESFA Funded NEETS projects. You will hold IAG level 3 or above and have experience in delivering a structured IAG programme and supporting the delivery of training to young people.

This is an exciting opportunity to be part of GWL ESFA funded projects for the New Academic Year. You will be supporting Young Londoners to achieve their full potential. Young Londoners will benefit from IAG121 and group support and strive for success. Our Employer Advisors offer mentoring and holistic support to our clients along with achieving new skills and qualifications via our City and Guilds Curriculum delivered by our Tutors.

Your responsibilities will include employer engagement and outreach work to identify eligible and suitable participants to access employment and training opportunities. You will be working with individuals with barriers to work including: care leavers; young carers; young people involved in criminal activity. You will be undertaking assessments, designing and monitoring individual action plans and delivering support including CV writing, interview skills, applications and job-search techniques to prepare them to progress into sustainable employment.

Groundwork London is a leading social and environmental regeneration charity delivering over 500 social and environmental projects each year, many of which support people to stay in education, gain new skills and secure employment. The Trust has secured a significant number of Employment and Skills contracts from funders including Skills funding Agency, DWP and The National Lottery Community Fund and this is an excellent opportunity for the successful candidates to join our high performing, growing team that will support over 2000 unemployed Londoners to gain new skills and progress into employment.

Key requirements: Please contact us if you are

• A team player with excellent customer service
• able to independently source and secure other employment opportunities with employers
• experienced in Brokering clients into opportunities
• qualified in IAG level 3

About us

Groundwork London works with communities across the capital to transform their lives and the places they live. We have been at the forefront of social and environmental regeneration in London for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working. We are passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no one is held back by their background or circumstances.

Please quote reference 923/EACNEETS on you application.

Closing date for applications: 15th February 2022
We strongly advise an early application as we will be considering applications on a rolling basis and inviting applicants to remote interview; so the opportunity may close before the deadline.

To Apply and for more information:

If you would like to find out more about this position and to apply, please click the button to be directed to our website.

Groundwork London is an equal opportunities employer and welcomes applications from all members of the community.

No agencies please.

Victim Support is looking for a full time Independent Domestic Violence Advisor (IDVA) to be based in London.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

You will be part of our exciting Male Victims Accommodation Project. The main purpose of the job is to provide a high-quality frontline service to victims of domestic violence, with a view to improving their confidence, increasing their safety and reducing the risk of domestic homicide, honour-based violence, and harm from abuse.

You will work in partnership with other agencies to develop and deliver risk management plans to ensure victims' safety. You will be responsible for advocating on behalf of survivors of domestic abuse and managing and reviewing your cases.

You will have a thorough understanding of domestic abuse and its impact on victim/survivors and their children, as well as experience of providing emotional and practical support and strong casework management skills. Specialist housing knowledge is also required.

You will have the skills to provide effective crisis intervention, carry out risk assessments, safety planning, assessment of needs and individual support planning. You should have demonstrable experience of working in an IDVA or similar position with this or a similar client group.

You will understand the legal system in how it relates to survivors of domestic abuse and have strong communication skills and the confidence and ability to present and educate service users and agency partners on the realities and impacts of domestic abuse in a variety of settings. An ability to work independently and prioritise a busy workload is essential.

To be successful in this role you will ideally hold a SafeLives (CAADA) accreditation or commensurate experience (normally at least 1 year of direct casework experience supporting high and very high risk victims of domestic abuse).

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form. If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

We reserve the right to close this vacancy early should suitable applications be received.

The Trust’s vision is a world free of MSA and our mission is to find the cause and, ultimately, the cure for MSA. Until that day, we will do all we can to support people affected by MSA and to strive to ensure that they are not alone on their individual journeys. You could help us achieve this.

The Multiple System Atrophy Trust is seeking to appoint our sixth MSA Nurse Specialist/Adviser, who will cover London and South East England, as we continue to develop our UK and Ireland services. We have an extremely committed and friendly team whose ethos is to support people affected by MSA, helping one another proactively with workloads and enquires where possible.

Ideally, you will be a qualified registered nurse with at least two years’ experience of a specialist nursing role in the neurology sector, however applicants with other relevant experience will be considered. You will have great interpersonal skills and an understanding of what it takes to deliver quality information and advice to people affected by a serious progressive neurological condition. Experience of facilitating formal and informal training for other health and care professionals is essential.

Independent travel within the prescribed area will be required to attend clinics and regional Support Groups, as will occasional travel elsewhere in the UK for clinical supervision, team meetings and other Trust activities. This is fully reimbursed.

Job Summary

To play a key role in information and support service delivery and to act as an ambassador for the MSA Trust.

Main duties/responsibilities

• To work in a geographical area delivering high quality information, support, advice and signposting in a professional and sensitive manner via the Trust’s telephone and email support service.
• To develop a working knowledge of the role, services and resources of the Trust.
• To contribute to the production and review of the information materials produced by the Trust.
• To attend MSA support groups throughout the year.
• To establish and attend multi-disciplinary/specialist MSA clinics at locations discussed with the Deputy CEO.
• To deliver training and awareness sessions to key health and care professionals in line with the Trust’s strategy.
• To attend relevant health and care professional conferences promoting the work of the Trust.
• To maintain knowledge of MSA and developments in health and social care policy and NHS policy relevant to it.
• To maintain continuing professional development for the role and for Nursing and Midwifery Council registration or other relevant professional body.
• To attend I&S meetings, Services Committee meetings and other occasional away days.

Hybrid working arrangement between MSA Trust London office (SE16 2XB) and home based (negotiable)

About MHFA England 

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing. Learn about our social mission and our history by reading our ‘what we do’ section on our website. 

We are a friendly, inclusive, dynamic, fast-paced organisation and we strive to be an exemplary health and wellbeing employer.Currently we are undertaking an ambitious Digital Transformation Programme so that we can achieve our digital vision to seamlessly connect and engage Customers, Clients, Members and Staff and support our mission to train 1:10 people in mental health knowledge and skills.

What are we looking for? 

We are looking for an individual who can provide high quality, efficient service to MHFA England’s customers. You will have the ability to respond to customer queries across multiple channels and offer appropriate solutions in line with agreed SLAs, whilst maintaining accurate records of all customer interactions. As first point of contact, the role holder will play a key role in ensuring our customers are engaged and receive an exceptional service from the first interaction.

You will be able to:

• Respond to queries through different customer support channels, using questioning and listening skills to identify appropriate solutions within agreed SLAs, policies and processes 

• Provide accurate information using the right methods, tools and resources intended for internal and external purposes 

• Resolve issues and complaints by providing alternative solutions within time limits and following up to ensure resolution 

• Maintain detailed records of customer interactions and update records according to company policy 

• Monitor shared inbox and answer or allocate enquiries to appropriate staff 

• Respond to enquiries via phone and email, and escalate to staff as appropriate 

• Develop good working relationships with other teams and peers to provide effective support 

You will have:

• Experience answering customer queries via telephone and email 

• Experience working in a fast-paced environment 

• Knowledge of CRM systems and data handling 

• Good attention to detail and ability to input information accurately 

Desirable skills:

• Awareness of mental health and wellbeing in the workplace 

• Flexible and willing to learn new techniques, systems and processes 

Looking after you 

Wellbeing is at the heart of all that we do and say - we are a friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first. 

What we offer: 

• 25 days annual leave plus bank holidays 

• Two wellbeing breaks, in summer and winter 

• Free Mental Health First Aid training 

• Employee Assistance Programme with a 24-hour helpline from Health Assured, occupational health and counselling

• Free flu jab to protect your health in winter 

Employee benefits after probation period: 

• Investing in your professional development, including qualifications and mentoring 

• Death-in-service and critical illness cover 

• Enhanced maternity and paternity leave 

• Free eye test and £55 towards glasses 

• Cycle to work scheme with an interest free loan to buy a bicycle 

• Matched pension scheme (up to 5%)

• Flexible working hours and access to flexible ways of working 

• Commitment to volunteering 

• Fun Club, festive events and celebration 

• Team lunches and events 

• 'Bonusly' employee recognition and reward scheme 

Interested? How to apply 

For the full job description and person specification please see the attached documents.

To apply, please answer the questions provided in the application instructions below along with your CV. The closing date for applications is 4th February 2021. 

Please note that telephone interviews will be taking place during the application window. If successful, you will be invited for a virtual interview following the closing date. 

Mental Health First Aid England is an equal opportunities employer and positively encourages applications from candidates regardless of sex, race or ethnicity, nationality, disability, age, sexual orientation, gender identity or expression, religion or belief, marital or civil partnership status, parental or carer status, education, socioeconomic background, pregnancy or maternity, or any other characteristic protected under equality legislation.  

We are especially keen to encourage and welcome applications from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and candidates who are Black or People of Colour. 

By applying for this job you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed. 

Application Instructions 

To apply please submit your answers to the following questions in a Word Document along with your CV. Your answers should be 200 words maximum. 
 
• What experience and skills do you have that make you suitable for this role? 
 
• Tell us about a time you have provided outstanding customer service 

• Write an email to ‘Emma’ who is interested in attending an Online Mental Health First Aid Adult course. She wants to know how much the course costs, where she can find further information about the course, and how to book on. 

• £26,767 per year
• Full time
• Permanent contract
• Based in Beckenham
• This role may be subject to a requirement to be fully vaccinated against Covid-19 unless medically exempt from April 2022

Bromley, Lewisham & Greenwich Mind is a highly regarded local charity, helping people to be mentally healthy and working together with those experiencing mental health problems and dementia to improve their quality of life. With an annual turnover of £5M, over 150 staff and 200 volunteers, we are one of the largest charities in the Mind network

Bromley Community Wellbeing Hub will form part of the new transformation of mental health services in the London Borough of Bromley under the NHS Long Term Plan. The service will bring together the expertise of local primary, secondary and voluntary sector mental health care providers with the aim of providing flexible, holistic and integrated services for adults with mental health problems. 

We are looking for people with experience of working within mental health services, including to support prevention, recovery and self-management. Applicants should have experience of completing assessments, managing a diverse caseload and working in a busy work environment, and possess effective skills in communication. An ability to work independently but collaboratively, to be proactive and show initiative is essential for this role.

The role will involve:

• Management of a diverse caseload
• Providing recovery-orientated individual and group-based support to adults with mental health problems
• Collaborative working with all partners involved in the Community Wellbeing Hub
• Undertaking holistic needs and risk assessments
• Commitment to regular training and supervision
• Effective contribution to the development and continuous improvement of the service

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check

BLG Mind offers flexibility for hybrid working (some days at home and some in the office) where this supports staff wellbeing and fits with the needs of clients and the charity. As a people-focused organisation, we expect all staff to spend regular time at their work base as part of these arrangements.

We recognise the importance of having a diverse and inclusive work force, and would therefore particularly welcome applications from the following, currently under-represented, groups:

• People from culturally diverse communities
• People aged 16-25
• Disabled people
• People with diverse sexual orientations and gender identities

BLG Mind is committed to meeting the reasonable adjustments of disabled people, and always welcomes applications from people with lived experience of mental health problems.

Closing date: Wednesday 2nd February (11:59pm)

Likely interview date: Week beginning Monday 14th February

Please apply via our website