Advocacy operations manager jobs

This is more than a finance role — it is an opportunity to contribute to a mission that delivers practical aid, hope, and advocacy worldwide.

The Opportunity

You will operate at the heart of decision-making, partnering with senior leaders to provide insight, challenge, and clarity. Your work will directly influence how resources are deployed to maximise impact across global programmes.

Key Responsibilities

Financial Planning & Analysis

• Lead budgeting, forecasting, and reforecast cycles
• Build robust multi-year financial models
• Provide scenario analysis to support strategic decisions

Insight & Reporting

• Deliver high-quality management accounts and dashboards
• Develop meaningful KPIs and improve reporting capability
• Translate financial data into clear, actionable insight

Business Partnering

• Act as a trusted advisor to senior stakeholders
• Strengthen financial accountability across departments
• Support operational and strategic decision-making

International Engagement

• Partner with global affiliates to enhance financial capability
• Ensure consistency in financial standards and reporting

Continuous Improvement

• Drive process improvements and strengthen financial controls
• Embed best-practice FP&A methodologies

About You

• Fully qualified accountant (ACA / ACCA / CIMA or equivalent)
• Strong background in FP&A, management accounting, or business partnering
• Experience in complex or multi-entity environments (NGO experience advantageous)
• Advanced Excel and financial modelling capability
• Able to influence and communicate effectively with non-finance stakeholders

Most importantly, you are aligned with our mission and motivated to use your skills in a role with eternal significance.

Important Information

• This is a full-time, office-based role in Swindon
• Occasional national and international travel required
• There is an occupational requirement for the post-holder to be a practising Christian, engaged in their local church

Why Join Us?

• Be part of a global ministry making tangible impact
• Work in a values-driven, collaborative environment
• Contribute at a strategic level during a critical growth phase
• See firsthand the difference your work enables

Duration: Permanent

Salary: £57,500 per annum

Hours: 35 hours per week. Other flexible arrangements will be considered.

Location: Working from home and at 1 Westfield Avenue, London E20 1HZ

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as Finance Business Partner – Partnerships and Programmes.

This role provides the main Finance point of contact across relevant teams and senior stakeholders and is expected to support various teams and cost centers, including the Partnerships and Philanthropy teams that generate a significant portion of UNICEF UK’s income in addition to the Advocacy, Programme and Safeguarding teams that are integral to UNICEF UK’s strategic goals. 

Reporting to the Head of Finance Business Partnering, you will work directly with budget holders in your dedicated teams, supporting financial planning and performance reporting with analysis, insight and constructive challenge to support decision making and strategic financial planning, driving positive outcomes for UNICEF UK. Allocation of teams to this role may change in the future, influenced by the organisation’s evolving needs and the outcomes of the upcoming 2027-2029 strategic planning exercise.

This role requires that you come from a finance business partnering or FP&A background with extensive relationship-building across income-generating stakeholders, with a track record in driving strategic financial decisions and performance monitoring in income-generating teams such as fundraising teams through profit/efficiency measures and effective financial planning covering budgeting and reforecasting. The role requires strong analytical and influencing skills and the capability to balance a strategic and ‘big picture’ mindset with strong attention to detail. Candidates with no experience working closely with income-generating teams will not be considered for the role.

Act now and visit the website via the apply button to apply online.

Closing date: 9am, Monday 13 April 2026.

1st Interview date: 27 April to 30 April 2026 via video conferencing (MS Teams).

Task Assessment & 2nd Interview date: 5 May to 7 May 2026 via video conferencing (MS Teams) or onsite.

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we

would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Samaritans Training School - or STS for short - is our dedicated central training team who deliver high quality Samaritans training on behalf of branches and hubs. Our busy team delivers training to new and existing volunteers and staff members, throughout the year.​

We’re looking for an experienced Training School Manager to lead our STS function. You’ll oversee high-quality training delivery and facilitation, leading on quality assurance, continuous improvement and the ongoing development of training practice.​

As an experienced leader, you’ll manage and develop our high-performing STS team, striving to ensure excellence in our training provision. You’ll also be responsible for rota management and scheduling of training courses, balancing organisational priorities along with the performance and wellbeing of your team.​

You’ll work closely with stakeholders across the organisation, including staff and volunteers, through building strong working relationships. You’ll work to understand training and development needs, ensuing joined up learning design and delivery.​

If you’re a strong leader with clear and positive communication skills, an aptitude for problem solving and experience in the operational delivery of training, this may be the role for you.​

Contract terms:

• £47,000 - £51,000 per annum, plus benefits
• Permanent
• Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences.
• Homebased contract
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month
• This role requires regular out of hours working to oversee evening training delivery. Travel to our office in Ewell (Surrey) for in-person meetings is also required.

​

​What you'll do:

• Lead the operational delivery of the Samaritans Training School, ensuring a high-quality virtual training provision
• Set and uphold standards of training delivery and facilitation across the Samaritans Training School
• Manage a high-preforming training team
• Support, coach and develop trainers to address skills gaps and drive continuous improvement
• Schedule training courses balancing trainer availability and resource
• Monitor and quality assess service delivery of training courses, using performance data and insight
• Ensure training delivery is in line with best practice
• Build strong relationships with staff, volunteers and other stakeholders

​

What you’ll bring:

• ​Proven experience leading the operational delivery of learning or onboarding training programmes
• Experience of leading the delivery of virtual training
• Excellent interpersonal skills, with the ability to communicate effectively both verbally and in written form
• Ability to write clear and concise reports and presentations
• Ability to manage multiple systems
• Experience in building rotas and scheduling
• Experience in managing, leading and developing a high performing team
• Strong customer service and stakeholder management skills, with the ability to build strong working relationships
• A training or facilitation qualification (desirable)
• Experience working with or managing volunteers, or within the charity sector (desirable)​

Please see Job Description and Person Specification 

​

Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.​

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.​

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.​

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

​

Apply now

If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV. 

Applications close: ​Sunday 12th April 2026.

​

At Samaritans, human connection is at the heart of everything we do.​

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.​

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

Based in Scarborough or York offices with frequent travel across North Yorkshire

Ref: TMW-261

Are you a dynamic, target-driven and collaborative individual with a proven record of providing inspiring and effective management to teams?  Do you have experience of engaging with people who have complex needs?

If so, St Giles Trust is looking for a highly motivated Women’s Service Team Manager to manage a new service which will consist of a dispersed team working across two women’s centres and two mobile projects.

Due to the nature of the service, the role is only open to female applicants and the Equality Act 2010, Schedule 9, Part 1, Paragraph 1 applies to this post. 

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.  

About the Service
The Women’s Alliance Service is a new service which will provide person-centred support to women and girls addressing a range of issues holistically from early intervention and prevention, diversion from the Criminal Justice System, crisis support and move on opportunities such as volunteering placements.  

About this key role

You will coordinate the delivery of services across two Women’s Centres and two mobile projects ensuring safe, effective and well-organised operations. Managing a team of 8 caseworkers, you will oversee staffing, provide regular supervision and caseload reviews, and support the team to meet performance targets and deliver high-quality, person-centred support.

You will work closely with Liberty Links steering groups and the Whole System Approach network to plan service delivery, attend contract meetings and report on performance. Building strong partnerships with statutory and voluntary organisations will be key to promoting referrals and joined-up working,

What we are looking for

• Proven experience of managing and supervising staff to deliver services against KPIs, targets and quality standards.
• Experience of working with people with complex needs, including those who may be reluctant, distressed or challenging to engage.
• Demonstrable experience of multi-agency working and building effective partnerships.
• Knowledge of trauma-informed practice and how to apply it in both service delivery and team management.
• Understanding of the barriers faced by individuals with complex needs and awareness of relevant support services.  
• Strong coaching and mentoring skills to support staff performance and development.

Please note: this role requires the successful candidate to have a full UK driving licence and own transport. Vetting process will be in accordance with the Non-Police Personnel Vetting (NPPV) and will also include Enhanced DBS check.

In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

If you have any queries, or require further support, please visit our website.

Closing date: 9 am on 13 April 2026. Interviews:  w/c 20 April 2026

We are seeking an organised and proactive Facilities Manager to lead the proactive maintenance of our hostel, day centre, offices and residential properties. This is a vital role combining building management, health and safety compliance and development of our estate in alignment with our strategic plan.

You will have a good practical knowledge of building maintenance and ensure our facility remains a safe, functional and welcoming environment for residents, visitors and staff alike.

Key responsibilities:

• Building management: Overseeing all planned and reactive maintenance, managing contractors and ensuring the physical site is secure and well-maintained.
• Practical knowledge:  the ability to speak with a level of authority and insight to contractors about maintenance issues.
• Health and safety: Acting as the lead for fire safety, COSHH and general risk assessments to ensure full legal compliance.
• Operations and logistics: managing our cleaner and ensuring the purchase of stock for cleaning and maintenance.
• Compliance: Ensuring our accommodation meets all regulatory standards including environmental health and HMO licensing regulations.

What we are looking for:

• Proven experience in facilities and/or building management (a relevant qualification is preferred)
• Strong knowledge of health and safety legislation (IOSH/NEBOSH preferred).
• A calm, resilient and non-judgmental approach to working within a homeless service environment.

Requirements and benefits:

• Enhanced DBS check: Due to the nature of our work with vulnerable adults, an enhanced DBS check is required for this role.  We will manage and pay for this check in full.
• Purpose-driven work: The chance to make a real impact on the lives of people experiencing homelessness.

Join RABI and help strengthen the systems, insight and leadership that underpin our support for farming people.

Applications close: 9 a.m. Monday 13th April 2026

Location: Oxford with flexible working (minimum two days per week in the office)

About us

Founded in 1860, RABI provides practical, financial and emotional support to farming people across England and Wales. What began as financial assistance has evolved into structured, evidence-led support shaped by research and lived experience.

Farming life brings physical, emotional and financial pressures. In 2021, RABI published the Big Farming Survey, identifying for the first time a measurable farming wellbeing gap between farming people and the wider population. That evidence continues to guide our services and long-term strategy.

Today, we provide:

• Practical support – advice, guidance and help accessing entitlements
• Financial support – targeted grants and responsive assistance
• Emotional support – free, professional counselling and wellbeing services

We are focused on prevention, early intervention and improving access to support, alongside structured financial assistance. Our services are confidential, professional and accessible.

Working with partners and government, we are contributing to the long-term ambition to close the farming wellbeing gap by 2050.

About the role

We are seeking an experienced and thoughtful leader to join RABI as our new Head of Central Operations. This is a senior role at the centre of the organisation, reporting to the Director of People & Resources and working as part of the senior leadership team.

You will provide strategic leadership across finance, HR, estates and operational systems, while shaping and embedding a developing Data and Insights function.

Strong governance and financial stewardship remain essential. Beyond oversight, this role is about strengthening how RABI uses insight to inform decisions. You will help connect systems, people and data so that strategic choices are confident, transparent and evidence-led.

With a new CRM in place and investment committed to strengthening data capability, you will:

• Build and embed a high-quality Data and Insights function
• Strengthen reporting, forecasting and performance monitoring
• Improve cross-organisational systems and operational coherence
• Support Trustees and senior leaders with clear, meaningful insight

This role is central to ensuring RABI remains sustainable, accountable and strategically focused as we deliver our 2025–2030 strategy.

What we are looking for

We welcome candidates from a range of backgrounds, including data and insight, organisational performance, strategic operations or complex service environments.

You will bring:

• Senior leadership experience within a values-led organisation
• A strong understanding of governance, compliance and risk management
• Experience implementing data-informed approaches aligned to strategy
• Confidence presenting at Board level and working closely with Trustees
• A collaborative and systems-minded approach

You may not come from a specialist background in finance or HR, but you will be confident overseeing financial performance with the support of qualified colleagues and comfortable leading people and culture-related functions.

Above all, you will be measured, clear-thinking and purposeful in your leadership. You will share RABI’s commitment to strengthening the wellbeing of farming people and reflect our values in how you lead others.

A full UK driving licence is required, along with a willingness to travel where needed.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

Applications for this role close at 9 a.m. Monday 13th April 2026.

Join the Fire Fighters Charity as our Volunteering Manager and lead the development of a dynamic, inclusive volunteering programme that supports the wellbeing of the UK’s fire services community.

You’ll shape and deliver our national volunteering strategy, design an exceptional volunteer journey, build strong relationships, and ensure volunteers feel supported, valued and inspired. Working across teams, you’ll embed volunteering into our services, champion best practice and use insight to drive continuous improvement.

We’re looking for someone who:

· Has strong experience in volunteer management and volunteer strategy implementation

· Brings strategic thinking with hands‑on delivery

· Builds great relationships and influences at all levels

· Understands safeguarding, data protection and inclusive practice

· Is passionate about creating positive, impactful volunteer experiences

If you want a role with purpose and the chance to make a genuine difference, we’d love to hear from you.

Apply now and help us grow a thriving volunteer community.

As Head of Supported Housing – Somerset, you will provide strategic and operational leadership for the Thrive 16+ service, delivering 95 units of supported accommodation for young people aged 16–25 across East and South Somerset.

This is a great opportunity for an experienced housing, care or support services leader with a proven track record in Ofsted/CQC regulated environments, with expertise in managing complex safeguarding and large, multi-site teams.

The ideal candidate will be trauma-informed and capable of driving service improvement through the voices of the young people we support.

Background

The Head of Supported Housing - Somerset is a critical role which will provide leadership of our supported accommodation service in Somerset called Thrive 16+. Thrive 16+ is a service which offers housing related support and accommodation for young people in care and care leavers. It also supports young people who are homeless.

This service is for young people aged between 16 and 25 and is delivered across Glastonbury, Street, Frome, and Yeovil.

This role will also be the Ofsted registered manager, and will be a member of the Senior Leadership Team (SLT).  

Job Purpose

As Head of Supported Housing – Somerset, you will provide strategic and operational leadership for the Thrive 16+ service, delivering 95 units of supported accommodation for young people aged 16–25 across East and South Somerset.

Thrive 16+ exists to transform the lives of young people who are leaving care or experiencing homelessness. Through safe accommodation, trauma-informed support, and aspirational pathways into independence, the service enables young people to build confidence, develop life skills and pursue their ambitions.

This service is central to YMCA Brunel Group’s mission. As a senior leader, you will shape its future direction, ensuring the service delivers exceptional outcomes for young people while maintaining strong partnerships with Somerset Council and other key stakeholders.

You will lead a workforce of around 40 colleagues, cultivating a culture that reflects YMCA Brunel Group’s values:

• Kind – creating a safe, compassionate environment where young people feel valued and supported
• Curious – continually learning, improving, and seeking better ways to support young people
• Genuine – building authentic relationships with young people, colleagues, and partners
• Wave-makers – innovating and advocating for positive change in the lives of young people
• Custodians – responsibly stewarding the homes, resources and trust placed in us

Our service is registered with Ofsted for supporting young people aged 16–17. The post holder will therefore act as the Ofsted Registered Manager, holding legal accountability for the safety and quality of the service and acting as the Senior Designated Safeguarding Lead.

With potentially seven years remaining on the current contract, this role offers a significant opportunity to shape the next evolution of the service, ensuring young people not only achieve independence but exceed their aspirations.

For full details of the role, expectations and benefits, please refer to the Job Application Pack. 

FEMALE ONLY RESIDENTIAL REHAB | OXFORD BASE | TRAVEL MAY BE REQUIRED AT TIMES

Phoenix Futures are the leading provider of residential rehabilitation services in the UK. As part of our continued development of capacity and specialism in the sector, we are recruiting for a rehab in Oxfordshire, as a specialist female-only, trauma-responsive Therapeutic Community.

About you

We are looking for an exceptional individual to provide leadership to this new female-only service.

You will be understanding and passionate about the needs of women, have knowledge of the practical, emotional, social and economic issues facing them, have experience of and a desire to work in trauma responsive settings, and evidence experience of developing and shaping innovative services.

See a virtual tour of the brand new service here

This role will be the CQC Registered Manager for a women’s-only residential service specialising in providing safe therapeutic environments for those who have experienced multiple disadvantage and those who have experienced past trauma. Therefore there is an Operational Requirement for this role to be fulfilled by a female (determined compliant under ACAS guidelines for recruiting applicants with a protected characteristic to do a certain job).[1]

The role

This role is an operational manager post that requires securing registration with the Care Quality Commission as an individual, and the continued management of a service also registered with the CQC.  

You will report to one of five Heads of Operations across the UK who report to the Director of Operations, and you will provide leadership and management to deputy managers (who in turn will manage the staff teams) and a nurse. This role is the figurehead of the service on-site, and balances the ongoing service provision with regulatory compliance and stakeholder engagement.

Phase one is now complete, the building has been completely refurbished to a high specification and has since opened in Autumn 2023.

Following the launch, this role will be the CQC Registered Manager for this service, with overall responsibility for it, including the programme provided, the staffing, the environment and the care and safety provided to residents.

* If you're applying from outside the area, we're happy to discuss relocation support.

The organisation

Phoenix Futures has been providing rehabilitation services for over 50 years. In support of the current Drug Strategy in England (From Harm to Hope) and the investment in residential services in Scotland, Phoenix are committed to rebuilding capacity across both countries in the residential rehab sector. In 2022/23 we launched two new residential services (Oakwood Lodge, an Enhanced Therapeutic Community in Derby, and Harper House, a National Specialist Family Service in North Ayrshire), and continue to identify further opportunities to increase provision.

The Ley Community began delivering a Therapeutic Community from its site in Yarnton in 1971 and established a well-regarded service up to its temporary closure in 2019. Joining the Phoenix Group has secured the additional investment needed to redevelop, and join the largest portfolio of residential services in the country. Responding to feedback from across referrers and those who use our services, the new service on this site will provide for women in need of a female-only space to safely and comfortably engage in treatment in a residential setting. Phoenix has a history of providing specialist services, including the CQC-rated Outstanding Grace House, a female-only rehab previously located in Camden. We take the history of both organisations forward into this development and will open later this year with great expectation. You will be key to achieving this, and the ongoing successes of this service.

Your Rewards 

• Salary of £50,500 with potential performance related pay bonus of 7.5%
• 25 days’ annual leave plus Bank Holidays with option to buy/sell (increasing each year to a maximum of 30 days) 
• Benefits including season ticket loan, pension scheme and life assurance 
• Support through occupational sick pay, eye-care vouchers and regular wellbeing activities
• Continuous training and career development via PXL our dedicated learning management system  
• Access to a 24/7 Employee Assistance programme including telephone and online access 
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better. 
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team. 

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.

[1] Using protected characteristics in recruitment: Recruitment: hiring someone - Acas

The Finance and Business Operations Director will lead VAST’s financial and operational strategy, ensuring robust financial management, effective HR and IT systems, compliance with Health and Safety, and the efficient running of The Dudson Centre.

The postholder will act as Company Secretary, overseeing governance and compliance, and also serve as the organisation’s Money Laundering Reporting Officer.

As a member of the Senior Leadership Team, the role contributes to strategic planning and organisational development, as well as supporting VAST’s day-to-day delivery.

What we're looking for

• Qualified accountant (ACA, ACCA, CIMA, etc.)
• Significant experience in financial management and business operations in the VCSE sector.
• Strong leadership and strategic planning skills
• Knowledge of charity finance, governance, and compliance.
• Excellent communication and problem-solving abilities.
• Ability to travel locally and work occasional evenings/weekends.

Job Summary

To provide, manage and co-ordinate support for people that is based on their individual needs, desires and aspirations. To be responsible for the day to day organisation and effective running of services in compliance with the wishes of the individuals the Tower Project supports to live independently, the contractual obligations to the purchasing agencies, and legislative, statutory and organisation requirements.

To provide support to people in a way that is respectful, promotes independence and enables the individuals you support to realise their own potential. Effective delegation of duties to deputy service manager, team leaders, registered nurses, senior support workers and support workers as applicable. To promote good practice at all times, act as an effective and positive role model.

To support individuals in accessing the community, in their own homes or in any setting their needs and choices may require. Service managers may work alone with the people they support or as part of a team. Service managers may provide support to individuals with a variety of different specialist needs and conditions which may include learning disabilities, acquired brain injuries, physical disabilities, Autistic Spectrum Disorders, nursing needs, mental health conditions, neurological impairments, psychiatric and clinical needs, complex behaviours and other needs.

Service managers may provide support in any location appropriate to meet the needs of the service. Supported Living Service Manager Job Description and Person Specification September 2021

Main Duties

1. Assessing, planning and implementing, in partnership with the individuals you support, programmes of support and/or care that meet their general needs and maximise their independence, presence and participation within the community and to ensure the quality of service delivery.

2. Working with individuals (current and prospective people the Tower Project may support), families, advocates and other professional colleagues as required in order to facilitate good communication and decision making so that the service provided is coordinated and applicable.

3. Working closely with Operations Managers and Referral and Assessment Managers, in addition to external professionals, to assess new individuals and deliver and assist in presentations etc for service development and expansion.

4. Working with individuals (current and prospective), families, advocates and other professional colleagues as required in order to support individuals to maintain their personal finances, benefit entitlements, and tenancy agreements and to therefore gain financial security and long term housing.

5. Ensuring the continued financial viability of each service, closely monitoring budgets, contracts, care hours, auditing as necessary, and addressing any shortfalls at the earliest opportunity.

6. Being responsible for the recruitment, supervision, training and day to day management of staff so that the service can consistently provide the proper staffing levels, attitudes, and skills to support the individuals.

7. Ensuring the allocation of staff duties is clearly and adequately defined and communicated to all staff through the appropriate channels, to ensure that all staff members understand their own and others’ roles and responsibilities.

8. Ensuring that each service remains within its allocated budget; monitoring expenditure on an ongoing basis and taking corrective action as appropriate.

9. Ensuring that all paperwork and returns required by the organisation and support purchasers are completed accurately and on time so that the service can meet its procedural and contractual obligations in terms of data collection and monitoring.

10. Attending provider forums, conferences and seminars as required by the Tower Project, and maintaining an up to date, in depth knowledge of the development of the sector. Supported Living Service Manager Job Description and Person Specification September 2021

11. Identifying and reporting risks, and if required taking necessary precautions to ensure health and safety for the individuals the Tower Project supports and visitors as specified within service contracts from housing partners and/or purchasing agencies.

12. Maintaining and developing specialist knowledge across a range of work procedures and practice by attending mandatory training and relevant professional development in order to continuously improve knowledge and skills.

13. Building and maintaining an excellent service reputation in the area, with purchasers and local authorities, and the community, ensuring high quality support provision and community presence at all times.

14. Co-ordinating and monitoring all mandatory training requirements, nominating and liaising with appropriate bodies as applicable in order to ensure that training is up to date and all staff members receive the appropriate training.

15. Complying with the Tower Project’s Equal Opportunities Policy so as to ensure that no person is disadvantaged on the grounds of age, disability, sex, gender reassignment, pregnancy, maternity, race (which may include, nationality and ethnic or national origins), sexual orientation, religion or belief, or because someone is married or in a civil partnership.

16. Being responsible for ensuring that all staff are familiar with and are actively implementing company policies and procedures, including fire procedures.

17. Providing the Operations Manager/Director with reports on aspects of the services as directed, including undertaking regular audits of each service in your portfolio.

18. Carrying out duties in compliance with the Health and Safety at Work Act 1974 and subsequent Health and Safety legislation.

19. Managing rotas to ensure that all services have appropriate staff cover at all times, and that statutory and contractual obligations are met, if necessary working shifts on a staffing rota including weekdays, weekends, split shifts, wake nights, sleep-in, wake night duty and bank holidays as required, and working at multiple sites as necessary.

20. Planning, managing and covering special events such as service user holidays, liaising with family, advocate, social services etc as necessary.

21. Undertaking on call duties as required and managing on call rota for Team Leaders / Deputy Service Managers / Registered Nurses when you are not on call.

22. You may be required to undertake other duties appropriate to your post and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the company's establishments.

Full Time ( 40 hrs per week)

Inclusive of 3 Sleep - Ins

Please Note:

You may be required to undertake other duties appropriate to your post and/or hours of work, as may reasonably be required of you at any other sites or premises, locations in the community and in the homes of people we support as the Tower Project may reasonably require on an occasional or frequent basis to meet the needs of service provision as required by The Tower Project.

This is a description of the job as it is at present. The Tower Project may periodically review your job description and update it to ensure that it relates to the job as then being performed. It is the company's aim to reach agreement on reasonable changes, but if agreement is not possible the company reserves the right to insist on changes to your job description, following consultation.

We are looking for a thoughtful, resilient, and effective person to lead on both the delivery of SPRING that City of Sanctuary Sheffield is responsible for, and the advocacy associated with that work. 

You will ensure that the SPRING is accessible, trauma-informed, and impactful for the community of new refugees accessing the service. 

You will also make sure that systemic issues faced by the community accessing SPRING are chronicled and highlighted, and that we take collective steps to bring about positive change.

We particularly welcome applications from people who have personal experience of the asylum system and migration. To support all applicants, a preparation session will be offered by the New Beginnings team at Voluntary Action Sheffield.

To Apply 

To apply, please submit the following:

1. A covering letter (no more than 2 pages long).  In this letter:

• Say why you are applying for the job.

• Tell us how you meet the job requirements detailed in the person specification. Give practical examples of what you have done that meets the requirements.

2. A brief summary of the work and volunteering you have done or a short CV.

3. Name, phone number, and email addresses of two references, at least one of whom can comment on recent work or volunteer experience.

A free preparation session will be run by the New Beginnings team at Voluntary Action Sheffield.  This will be open to anyone applying for the role to learn a bit more about the job and get support with their application. This session will take place on Thursday 2nd April at 4pm at The Sanctuary.Please contact Blessan at City of Sanctuary Sheffield if you have any questions about attending this session.

Closing date for applications is 15th April at 11:30pm

Interviews will be held on the week commencing 11th May and/or the week commencing 18th May

Join RUHX – Be part of something extra extraordinary.

At RUHX, we’re more than the Official NHS charity of the Royal United Hospitals Bath. We go further to give every patient the extra extraordinary care they deserve, while supporting our staff to do what they do best and furthering innovation within our hospitals. We’re out there in our community, collaborating with the people and organisations who drive real change. And we’re making sure that every penny we raise goes towards improving health, happiness and wellbeing for everyone in our community.

RUHX are seeking a motivated and collaborative Charity Impact Manager to lead our internal grants programme and ensure that charitable funds deliver measurable impact for patients, families and staff.

You will play a key role in implementing our new grant‑making system to strengthen monitoring, compliance, approvals and financial forecasting across all restricted and unrestricted funds. Working closely with clinical, operational and fundraising teams, you will help shape a strong pipeline of strategically aligned projects and support the delivery of donor‑funded initiatives, including restricted grants and major donor commitments.

This is an exciting opportunity for someone with strong analytical skills, excellent relationship‑building capability, and a passion for improving patient and staff experience through effective, transparent and high‑impact charitable investment.

Main duties of the job

No two days in our team are the same. In this role you will spilt your time working onsite in the office in Bath, so that you can meet clinical colleagues across the hospital, with opportunities to work flexibly from home.  You will have a varied role which involves managing a wide range of duties and tasks including.

• Lead the RUHX internal grants process, ensuring all charitable expenditure is compliant and aligned to strategic priorities and donor intent.
• Support the implementation and management of a new grant‑making system that tracks assessments, approvals, expenditure, commitments and fund forecasting.
• Build strong relationships with RUH teams to encourage and support high‑quality, high‑impact grant applications.
• Work with the Development Team to deliver and monitor donor‑funded and restricted‑grant projects, ensuring accurate reporting for stewardship.
• Lead impact measurement and evaluation across all funded projects, producing clear and engaging reports for governance and donors.
• Monitor fund utilisation, project progress and risks, providing regular updates to senior leadership and the Charities Committee.

Volunteer Manager

YMCA St Helens
Salary: £35,000 • Contract: Permanent, 35 hours per week • Location: St Helens

YMCA St Helens is looking for an experienced and motivated Volunteer Manager to lead the development of our volunteering programme across housing, youth, early years and community services.

You will recruit, train and support volunteers, ensuring they feel valued, confident and equipped to make a meaningful impact. Working closely with colleagues and partners, you will create diverse volunteer opportunities, strengthen community relationships and develop our corporate volunteering offer.

Key responsibilities include:

• Designing and delivering a high‑quality volunteering framework
• Recruiting, inducting and supporting volunteers
• Developing training, supervision and recognition processes
• Coordinating corporate volunteering activities
• Supporting events and external engagement
• Ensuring compliance with safeguarding, data protection and health and safety

About you:
You will have experience managing or coordinating volunteers, excellent communication skills, strong organisational ability and a commitment to the values and social mission of YMCA St Helens. Experience with corporate volunteering or community events is beneficial.

If you are passionate about empowering people and building a thriving volunteer community, we would love to hear from you.

Apply with cover letter and CV by 3rd April 2026, noon. 

Interviews to be held week commencing 13th April 2026.