Advocacy operations manager jobs
About the role:
As a Project Worker within our Westminster Mental Health Accommodation Services or Wandsworth Properties, you’ll play a vital role in helping people find stability, confidence and a way forward. These are roles rooted in relationships - offering consistency, belief and practical support to people navigating some of life’s most challenging moments. You’ll work alongside residents to create a sense of safety and possibility, supporting them to feel more in control of their lives and their choices.
Working within supported accommodation, you’ll support people to build everyday skills, strengthen wellbeing and reconnect with opportunities that matter to them - whether that’s housing, health, learning, work or community life. You’ll hold a small caseload, developing personalised support and safety plans shaped by each person’s goals, strengths and experiences. Collaboration sits at the heart of the role: with residents, colleagues and partner services, all working together to create meaningful and lasting progress.
This role is for someone who believes in people and is ready to show up with curiosity, compassion and purpose. You’ll join a reflective, supportive team that values initiative, learning and shared responsibility. If you want a role where your work has real impact, where relationships matter and where you can help people move beyond survival towards independence and hope, apply now and bring your tenacity, care and ambition with you.
About you:
- You take a person-centred approach to your work, building trust and working alongside people to shape support that reflects their goals and priorities.
- You’re confident managing a small caseload, using assessment and good judgement to understand needs, risks and progress over time.
- You communicate clearly and work well with others, building strong relationships with colleagues and partner services to achieve the best outcomes.
- You understand the importance of safety, boundaries and accountability, and work in line with health and safety requirements, policies and procedures.
- You’re organised, reflective and committed to learning - keeping accurate records, protecting confidentiality and contributing to service improvement.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 15th February at midnight
Interview date: Wednesday 25th and Thursday 26th February online via Microsoft Teams
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.
Registered Charity
501 - 1000
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
Thank you!
We are recruiting a Head of Income and Engagement to provide strategic leadership and vision for two critical functions—Fundraising and Marketing & Communications—bringing them together into a unified, high-performing team. This role focuses on shaping strategy, building external relationships, and driving organisational growth through income generation and brand engagement, rather than day-to-day operational management.
You will set the direction for attracting significant funding, particularly through corporate partnerships, while strengthening what PAPYRUS already does well:
- Securing grants and trusts funding
- Harnessing the passion of our large, committed supporter base - including bereaved families and others who raise voluntary income for us
In a challenging financial climate, you will lead efforts to grow these income streams and maintain a strong, values-driven presence across press, social media, and broadcast channels. The role requires influence, innovation, and the ability to inspire all managers and staff, as well as external stakeholders.
Please visit the careers site for the full job description and person specification for the role.
Salary: £58,523 per annum (Scale SCP 46) progressing by increments to £62,852 per annum (Scale SCP 49)
Hours: 36 hours per week Location: Remote with regular travel across the UK
Contract: Permanent
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership, enhanced sick pay and enhanced parental pay. Please visit our website for more details.
Closing date: midnight on 22nd February 2026
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment, and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
Thank you!
Contract Type: Fixed Term for 12 months
Location: Glasgow, Edinburgh or Dundee
Interviews: 26th of February
The King's Trust is looking for a passionate and driven Delivery Manager to lead the roll-out of the First Minister’s Start Up Challenge. This role is crucial for the successful development and implementation of this new and exciting initiative. This role is also fully funded by the Scottish Government for 12 months.
Young entrepreneurs will be supported to turn their ideas into successful businesses through the First Minister’s Start Up Challenge, a new Scottish Government programme, which will empower young people from disadvantaged or underrepresented backgrounds to start innovative businesses.
What you will do:
- Lead the development of this new programme in line with the First Minister’s vision
- Build and manage relationships across the Entrepreneurial Ecosystem
- Secure high-quality opportunities for young people
- Develop and deliver a targeted partnership plan with clear outcomes
- Bring an entrepreneurial mindset to maximise impact and value for money
- Capture partnership data to support impact, finance and contract reporting
Leadership and collaboration
- Lead and support a Youth Development Lead, setting clear objectives and priorities
- Work closely with our delivery partner to shape the offer
- Model best practice in safe, compliant and young-person-centred delivery
This role could be right for you if you:
- Have experience setting up and starting new businesses
- Have experience of Service Design
- Are confident working with the wider Enterprise community and external stakeholders
- Enjoy balancing strategic relationship-building with hands-on delivery
- Are motivated by social impact and place-based working
- Passionate about inspiring the next generation of Entrepreneurs
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Delivery Managers?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Delivery Manager - Birminghams!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Registered Charity
More than 1000
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Thank you!
Job title: Communications Manager
Reports to: Senior Manager, Team and Operations, RSTMH
Hours of work: Full time (this role is office based located near Russell Square and Chancery Lane, London)
Salary: £36,000 - £40,000 per annum, dependent on experience
Job type: Permanent
We are looking for a permanent and full-time member of staff to help develop and communicate RSTMH’s role within tropical medicine and global health. We need a passionate and creative communicator who can play a key role in meeting our communications objectives. This role is office-based in central London, with the option to work from home on Mondays.
RSTMH is a membership society formed in 1907, with around 1,800 members and Fellows in over 100 countries. We work to improve tropical medicine and global health by enabling and promoting research, sharing knowledge and convening networks through our members and Fellows and beyond. The Communications Manager will have the opportunity to develop and enhance RSTMH’s reputation as a credible and trusted voice in tropical medicine and global health.
This is a wide-ranging and exciting role. You will lead on implementing the organisation’s communications strategy, working with the leadership team to ensure it meets the aims of the wider RSTMH strategy. You’ll maintain and further develop the website and social media platforms, build links with media contacts, and source, commission and develop content. You’ll manage relationships with key suppliers, including website developers, strategic partners, digital media and creative agencies. You’ll also be responsible for delivering RSTMH’s newsletters to our members and Fellows, and global network of supporters.
We’re looking for someone ambitious and solutions-focused with a passion for communications to deliver creative and innovative content, and establish analytical systems to monitor our progress.
THE ROLE
- Implement RSTMH’s communications strategy, in line with the wider organisational goals – developing short- and long-term strategic plans
- Develop communication plans for all areas of RSTMH, working with department managers to execute
- Full ownership of the website, including content updating and monitoring for consistency and currency, managing any development work and integration with other systems
- Manage social media channels for RSTMH, and develop strategies to engage wider networks
- Accountable for our joint venture website, grow: including developing a strategy for updating and maintaining the listings and income generation through advertising and/or sponsored posts
- Commission, source, write, edit and proofread engaging and relevant content for the website and social media channels, providing editorial support as required and building a network of expert contributors
- Track engagement across media channels and email marketing, and produce monthly reports for leadership team showing activity
- Ensure RSTMH’s brand and editorial guidelines are maintained in all of the Society’s work, including all communications by the team
- Full responsibility for fortnightly newsletters for RSTMH members and Fellows, and monthly newsletters for non-members with strategies to convert non-members
- Create and maintain Society level communications calendar
- Monitor developments in global health and tropical medicine, especially in order to inform policy work with our Policy and Advocacy Committee
- Establish a network of media contacts for the Society to promote its work, signpost experts, and raise its own profile
- Represent RSTMH externally with key partners, at relevant conferences and industry events
- Support on income-generating activities across RSTMH, particularly new memberships, conversions, journal promotion and event marketing
- Establish and maintain systems to report and evaluate RSTMH’s digital platforms and activities
- Support key RSTMH spokespeople, including the Chief Executive, with media briefings, press releases and key messaging
- Fully manage the communications budget
- Responsibility for promotional materials including flyers, event signage, merchandise and handouts
- Working across all aspects of RSTMH communications
PERSON SPECIFICATION
Essential experience
- 5 years’ experience within a digital communication role
- 3 years’ experience developing and maintaining websites and social media for a campaign, cause or organisation
- Proven experience working in an editorial capacity, developing compelling copy for online audiences, with a varied portfolio of written work
- Experience of digital content creation, commissioning and management
- Proficiency in HTML newsletter creation, working to tight deadlines, collaborating with other departments, and using mail clients
- Experience of managing suppliers, partners and contributors
- Familiarity with design software for creating digital assets, such as Canva
- Knowledge of CRM databases
- Experience with digital advertising and promoted social media posts, analysing trends, reviewing efficacy, and adjusting campaigns in real time
- An understanding of the academic and research communities
Personal attributes
- Self-starter, able to work proactively and intuitively
- Work to varying timelines and prioritise own workload accordingly
- Passion for tropical medicine and global health
- Good team player, with an understanding of the challenges of working in a small team
- Resilience under pressure
- Flexibility to work outside of office hours, and to travel within the UK and beyond, as required
- Ability to communicate with a range of people of different levels, disciplines and backgrounds
Desirable
- Knowledge of Mosaico and SparkPost for building HTML emails
- Experience running websites on Drupal 10
- Some experience using CiviCRM
- Existing network of experts in the tropical medicine and global health space
The deadline for this role is 5pm GMT 4th March.
Please click the apply button and send your CV and a supporting statement of up to 1,000 words (where it asks for your cover message or covering letter) to include how your experience matches the duties and skills for the role, it will be sent automatically to us.
N.B. Applications submitted without a supporting statement may not be considered.
No agencies please.
Please send your CV and supporting statement of up to 1,000 words to include how your experience matches the duties and skills for the role, it will be sent automatically to us. Applications submitted without a supporting statement may not be considered.
Thank you!
Assessment Centre: 24th or 25th of February in-person at our Newcastle Centre
Contract - Permanent
Location - Newcastle
Join The King's Trust as a Delivery Manager and play a pivotal role in transforming lives. You'll oversee the design and execution of youth programmes that build confidence, skills, and pathways into education and employment for 16–30-year-olds in Newcastle.
Collaborating with a passionate team and partners across the region, you’ll lead frontline delivery, ensuring high-quality, inclusive, and impactful services that meet the diverse needs of young people. This role will involve leading our Employability & Health & Social Care teams to both ensure that we deliver quality Get a Job programmes across the North East, and lead on the relationship management of delivery partners in relation to a variety of King’s Trust programmes to support young people into employment.
If you're an inspiring leader with a passion for purpose, strategic mindset, and proven experience managing people, programmes and partnerships, this is your chance to make real change happen. At The King’s Trust, you’ll not only help shape futures but grow your own in an inclusive, values-led organisation that champions diversity, equity, and personal development every step of the way.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Delivery Managers?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Delivery Manager - Birminghams!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Registered Charity
More than 1000
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Thank you!
This is an exciting opportunity for someone with excellent strategic, analytical and leadership skills to join Impetus as an Investment Director and support us in our mission to transform the lives of young people.
The Investment Director (ID) is a key member of the Investment Team, playing a leading role in identifying, assessing, and supporting portfolio partner charities and other non-profit organisations to deepen their impact and scale their outcomes. This role works closely with other Investment Directors and Investment Managers to deliver external facing support to portfolio partners as well as internal projects to support the development of the investment model and portfolio strategy.
Investment Directors use strategic thinking, analytical rigour, and senior relationship skills to support a portfolio of amazing organisations that, together, will help shift the life chances and outcomes of young people from disadvantaged backgrounds in the UK.
About the Investment Team
The Investment Team is responsible for selecting portfolio partners, managing our charity investments and supporting our portfolio partners to improve and scale their impact.
The Investment Team also leads the Impetus Leadership Academy, a leadership development programme to support talent from ethnic minority backgrounds in the UK youth sector to progress into senior leadership roles.
The team is made up of 18 people, including former teachers, charity chief executives, charity impact leads, management consultants, social investment portfolio managers and impact consultants.
The team is led by a Portfolio Director who sits on the Senior Management Team. The Portfolio Director has 5 direct reports: a Deputy Portfolio Director, three Sector Leads (who lead our work in School engagement, School attainment and Employment Sectors) and an Impact Lead. Sector Leads line manage 6 Investment Directors. Investment Directors line manage Investment Managers (currently 5). Investment Directors and Investment Managers tend to primarily focus on a sector but might have mixed portfolios, depending on need, experience and interest.
The Investment Team has a good track record of role progression. All four Leads and a number of our Investment Directors were promoted from within the team.
The team is passionate, rigorous, determined, creative and warm. We come from a range of backgrounds and bring a broad mix of perspectives. We care deeply for our colleagues, our portfolio partners and the young people we serve.
About this role
We believe that all young people deserve to succeed in school and in work, whatever their background. As we enter a challenging time with rising inflation and a likely recession, our work feels more vital than ever before. We are pleased to be able to expand our team to support our growing portfolio of charity and non-profit partners, in order to reach and impact more lives. The role of Investment Director presents an exciting opportunity to contribute meaningfully to the charities we serve, the team itself and the whole of Impetus.
Key responsibilities
Finding high potential charities and non-profit partners for our portfolio
- Identifying potential charitable organisations for investment
- Leading in-depth due diligence process within the scope of a grant round, to assess and build partnership foundations with potential partners – covering leadership and governance, and their impact, scale, and partnership potential;
- Modelling from first contact of origination, our approach to engaged and trust-based investment management support;
- Developing and presenting high quality investment propositions to our Investment Committee.
Managing partnerships with portfolio partners
- Managing relationships with partner Chairs and CEOs
- Agreeing Service Funding Agreements, including appropriate annual investment milestones to allow for a clear assessment of re-investment potential at end of phase
- Regularly monitoring and assessing partner progress / risks against milestones and making evidence-based recommendations on progression or exit to Leads, Portfolio Director and the Investment Committee
- Escalating key risks on performance, leadership and safeguarding
- Conducting annual partnership review with Sector Leads and partner CEOs
- Working with Impetus Finance colleagues to ensure timely distribution of grant payments, in line with Service Funding Agreements.
Supporting portfolio partners
- Providing direct support to CEOs and senior colleagues on key strategic topics, using a mix of at least monthly one-to-one meetings and group facilitation to:
- clarify theory of change,
- define long term ambition,
- develop growth strategy
- achieve a step change in the delivery and performance management of outcomes,
- strengthen leadership (individual and collective) and governance capabilities,
- develop path to scale,
- build financial resilience;
- Scoping and project managing pro bono capacity-building projects (in addition to providing direct management support). Ensure projects are delivered to a high standard and contribute to charity progression;
- Identifying engagement opportunities for our donors and supporters with portfolio partners that are aligned with the partner’s activities and do not distract or undermine their core work;
- Collaborating with the Impetus Philanthropy team to support the development of additional funding opportunities for portfolio partners, enhancing their ability to deliver impact at scale;
- Effectively leveraging the support of investment managers to advance the objectives developed for each portfolio partner that is managed by an Investment Director.
Support to Impetus
- Developing expertise about “what works” in the sector through cultivation and use of expert input and engagement as well as investigation into key research and evaluative literature;
- Contributing insights and learning from portfolio work to inform Impetus’ strategy, model and delivery;
- Contributing to internal priorities and working groups (e.g. team strategy discussions, digital improvement initiatives, or equity, diversity, and inclusion)
- Contribute towards Impetus’ public affairs and philanthropy objectives through input into case studies, research and policy campaigns, donor reports and fundraising events
- Sharing the learning from our work across the team, across the organisation and externally working within Impetus strategy and agreed forums
- Engaging in Impetus pro bono, communications, and advocacy events, and engage portfolio partners appropriately in these events.
- Where appropriate, line-managing and supporting Investment Managers on the team to grow and develop, and achieve their project, role and team objectives.
Person specification
Essential
- A commitment to Impetus’ mission.
- Senior level responsibility and a strong track record of building trust-based relationships with senior stakeholders, advising them on key strategic decisions, and challenging them in a respectful and collaborative manner.
- A talent for strategic thinking around complex issues.
- Strong financial acumen and analytical skills.
- Understanding of impact measurement and evaluation fundamentals.
- Tenacity and initiative.
- Ability to flex personal style to needs of charity and leadership.
- Growth mind-set to seek out and act on feedback.
- Proven ability to work independently, and to exercise good judgment.
- Strong planning and time management skills.
- Interest in partnering closely with charities that are doing what it takes to get better.
- A commitment to equity, diversity and inclusion.
If you don't tick all these boxes, but still feel that you fit the profile, please apply anyway.
Desirable
- Experience in the non-profit (charity or social enterprise) sector, through work, as a pro-bono volunteer or Trustee capacity.
- Experience in consulting, investment management, senior charity management, or other in-depth grant making and advisory work.
- Knowledge and expertise in UK education or youth employability sectors.
- Board experience in private, public or third sector.
- Understanding of or experience with commissioning impact evaluations.
Registered Charity
51 - 100
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get support to succeed in school, in work and in life.
Thank you!
Are you passionate about human rights and committed to ending ‘honour’-based abuse (HBA) and harmful practices? We are seeking a Direct Intervention Service Manager to lead our frontline service, supporting those at risk and driving change across communities.
The Role
This is a rewarding leadership role where you will:
- Lead and support the Direct Intervention team to deliver safeguarding and advocacy services;
- Manage referrals, complex cases, and ensure person-centred support;
- Build and maintain partnerships with agencies and professionals;
- Contribute to organisational development, fundraising, and strategy;
- Ensure safeguarding, risk management, and service standards are upheld.
About You
We’re looking for someone with:
- Experience managing frontline safeguarding or domestic abuse services;
- Knowledge of working across diverse communities, particularly those where HBA and harmful practices are more prevalent;
- Experience in leading, mentoring and supporting staff and volunteers;
- Experience in service development, project management, and budgeting;
- Commitment to Savera UK’s values of respect, inclusion, compassion, innovation, and ambition.
What We Offer
- 28 days annual leave (plus bank holidays).
- Wellbeing support and external supervision.
- Ongoing training and development opportunities.
- Employer pension contribution (3%).
Equality & Occupational Requirement
This post is open to female applicants only, in line with Schedule 9, Part 1 of the Equality Act 2010, due to the nature of the role and the needs of our service users. We welcome and encourage applications from women of all backgrounds.
How to Apply
To apply, please complete our application form and Equal Opportunities monitoring form, found on this page or on our website.
To be considered, you must complete all required sections of the application form to demonstrate how your skills and experience meet the role requirements.
Application deadline: Friday 13th February 2026 at 5pm. In-person interviews will take place towards the end of February 2026.
Registered Charity
11 - 20
We will end ‘honour’-based abuse and harmful practices.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 15 February 2026
Ref 7251
Save the Children UK is looking for an experienced and collaborative leader to join us as Head of Service Operations. In this role, you will shape how colleagues across the organisation experience and use digital, data and technology services, working closely with senior leaders, technical teams and partners to ensure our services are accessible, effective and deliver maximum impact for children.
Note, internally, this role is referred to as Head of Customer Enablement, reflecting our customer-centric approach.
About us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As Head of Customer Enablement, you will lead the function responsible for ensuring Save the Children colleagues receive reliable, high-quality and accessible digital, data and technology services. You will combine strong service management leadership with a strategic focus on customer enablement, ensuring teams are supported, confident and equipped to use technology effectively. As part of the DDaT senior leadership team, you will oversee service delivery, supplier relationships, budgets and continual service improvement, while acting as a trusted partner to stakeholders across the organisation.
In this role, you will:
- Lead the Customer Enablement function, owning service management processes and ensuring services are designed and delivered to maximise customer value.
- Act as a strong customer advocate for digital, data and technology, ensuring a consistently high-quality service experience across the organisation.
- Develop and grow the Service Desk and Customer Support functions, identifying opportunities to improve efficiency, user experience and engagement.
- Take ownership of major incidents, coordinating teams and stakeholders to minimise impact and ensure clear, timely communication.
- Oversee supplier management, contracts, asset and licence management, procurement processes and budget control.
- Drive continual service improvement through customer insight, service reporting and the delivery of service improvement plans and operational projects.
About you
To be successful, it is important that you have:
- Proven experience in IT service management methodologies such as ITIL and COBIT with experience operating in complex environments.
- A track record of leading customer-focused IT services, service desks or support functions, with a strong emphasis on service quality and user experience and service performance monitoring.
- Experience managing budgets, procurement, suppliers and contracts, ensuring best value, compliance and effective risk management.
- Strong leadership and people management capability, with experience building, developing and empowering high-performing teams.
- Proven project management skills with a track record of identifying, scoping and delivering small to mid-size initiatives that improve service quality, customer experience or adoption of technology.
- Broad knowledge of software, operating systems, and cloud services with demonstrable experience in software licensing and asset management.
- Excellent stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences and act as a trusted business partner.
- A strategic, improvement-focused mindset, balancing day-to-day operational delivery with longer-term customer enablement and service transformation goals.
- Commitment to Save the Children's vision, mission and values.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Note, this is the Head of Customer Enablement position with job title adjusted for external advertising.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.
Please note: travel costs to your contracted office will be at your own expense.
Out of hours working
From time to time, you may be asked to work outside normal business hours, such as in the evening or at the weekend, to support activities like system upgrades or maintenance. This is expected to be infrequent (usually no more than four times a year) and we'll always give you as much notice as possible.
In exceptional situations, such as a major emergency, humanitarian response, cyber attack, or total system failure, you may be asked to temporarily adjust your working hours to help manage the situation.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Thank you!
Patient and Public Engagement Manager
We are seeking an experienced Patient and Public Engagement Manager to lead a national service supporting research through lived experience. The role is with a UK charity providing emotional and practical support to people affected by brain tumours.
Position: Patient and Public Involvement and Engagement (PRIME) Manager
Salary: £32,000 per annum
Location: Remote, with occasional UK and international travel
Hours: Full time
Contract: Permanent
Closing Date: Friday 27 February
Interview Date: Early March
About the Role
This role leads the day to day delivery of a national patient and public involvement and engagement service supporting research. You will work closely with researchers, clinicians and partners to ensure research is shaped by lived experience, while supporting the continued growth and sustainability of the service.
The role combines service delivery, relationship management and operational development and reports to senior leadership.
Key responsibilities include
- Leading the delivery of patient and public involvement support across multiple research projects
- Building and maintaining strong relationships with researchers, clinicians and partners
- Matching trained research partners to appropriate research activity
- Supporting researchers to embed best practice involvement in their work
- Developing and managing service agreements and partnerships
- Contributing to business development and financial sustainability
- Supporting and engaging a community of research partners
- Representing the service at meetings, events and conferences
- Contributing to service development, quality improvement and impact reporting
About You
You will bring strong relationship management skills and experience working across healthcare, research or service delivery environments.
You will be able to demonstrate
- Excellent communication skills, with the ability to explain complex ideas clearly
- A person centred and empathetic approach
- Strong organisational and problem solving skills
- Ability to manage competing priorities
- A collaborative, values led mindset aligned with inclusion and co production
- Experience of working with senior stakeholders
Experience in cancer, neuro oncology, clinical research or patient advocacy is desirable but not essential.
About the Organisation
The charity provide critical emotional and practical support to around 4,500 brain tumour patients each year. They deliver a national patient and public involvement and engagement service, working in partnership with research bodies and charities in the UK and internationally. Its work ensures people with lived experience shape research from early discovery through to clinical trials and service improvement.
The organisation is committed to inclusion, co-production and meaningful impact and welcomes applications from candidates from a wide range of backgrounds.
Other roles you may have experience of could include; Patient Engagement Manager, Research Engagement Manager, Involvement and Engagement Manager, Health Partnerships Manager, Stakeholder Engagement Manager, Programme Manager
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
OVERVIEW OF THE ROLE
This is an exciting opportunity to join the Client Services Team which operates within Helen Bamber Foundation’s vibrant, multi-disciplinary team. The duties of a Client Services Administrator are two-fold 1) is to host our busy reception area and friendly waiting room; welcome clients and visiting professionals to the Helen Bamber Foundation and attend to any needs they might have and 2) to assist with overseeing the booking of appointments between clients and staff/volunteers across the organisation; liaising with third parties and clinicians in relation to Initial Assessments; booking and managing doctor’s diaries for our Medical Advisory Services and the booking of interpreters across the organisation.
The role will work closely with the Office Manager and Appointments Lead as part of the Client Services Team. It includes support and cover to the Appointments Lead and any other operations tasks set by the Office Manager and Director of People. You will be at the heart of an exciting team of experts, working as the face of Helen Bamber Foundation and the first point of contact for both external and internal queries.
MAIN DUTIES AND RESPONSIBILITIES
RECEPTION FUNCTION
· Greet clients and visitors and fielding a wide range of queries (in-person, on the telephone, via e-mail and WhatsApp) in a timely manner;
· Ensure all site visitors and staff sign in/out using our Visitor Management System
· Handle the charity’s post ensuring that the appropriate persons receive it daily
· Deal with Walk ins in line with the charity’s policy
· Triage queries that come to reception internally to the multidisciplinary team;
· Provide accurate and detailed signposting advice as well as occasional casework for clients that might arise from fielding queries;
· Create and maintain signposting resources as needed
· Open and close reception at the specified times (typically 8.30am and 5pm);
· Order office supplies, refreshments and any other purchases authorise as necessary.
· Handle and accounting for petty cash, including client travel and staff/volunteer expenses;
· Record petty cash transactions on the appropriate spreadsheet and inline with internal policies
· Report discrepancies with Finance and investigating this in line with internal guidelines
· Lead, training, and supervising reception volunteers as well as providing ad hoc training to other members of the team as needed
· Provide administrative support and ongoing tasks as required, including database management, calendar and diary management and file-keeping
· Assist with monitoring and evaluation (client surveys, Key Performance Indicators (KPIs) etc.)
· Undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post
SELECTION PROCESS
We will invite candidates to an initial 15-minute online screening meeting week on Friday 27th February followed by shortlisted candidates attending in-person interview on Tuesday 10th March or Wednesday 11th March. We will also ask you to complete a short exercise on the day.
At Helen Bamber Foundation Group we want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview so we will provide you with your interview questions ahead of the interview. This will allow you time to prepare, and ensure you have your best examples in mind.
We offer a guaranteed initial interview for refugees, stateless people and others with lived experience of forced migration, provided that they provide some evidence of relevant experience or skills in relation to the essential criteria.
ELIGIBILITY
Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).
Successful candidates will also be subject to a standard DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.
ADJUSTMENTS
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Our vision at Rafiki Thabo Foundation is that young people, including those living with disabilities, will be empowered through education to enable them to reach their full potential and initiate positive change in their communities. We do this by enabling access to education for disadvantaged children and young people for whom escaping the poverty cycle would be impossible without support.
By the end of 2025 we had supported 910 children and young people through education on our scholarship programme and this year we are proud to support more than 400 scholars, 45 of whom live with a disability. We also enable access to education through our Eat Well to Learn programme and school infrastructure development programme.
How would you like to wake up every day, knowing that the work you do contributes to the transformative empowerment of young lives? By joining our small, close-knit, dynamic and passionate team you can do just that!
As our Digital Marketing Manager you will be part of a new direction for a small charity with great aspirations – instrumental in driving growth through optimised stewardship and external visibility. You will enjoy flexibility, autonomy and opportunity to help shape the future of our digital marketing with the freedom to use your creativity.
Position: Digital Marketing Manager
Responsible to: Head of Fundraising
Location: Remote (home based with option to work from our Abingdon charity shop)
Contract: Part-time. Permanent after 6 months’ probation, or freelance
Hours: 15 hours per week plus 4 floating hours on demand
Salary: £27,000 Full Time Equivalent if employed. If freelance, daily rates can be discussed.
Annual leave and benefits:
- 5.6 weeks per year FTE (pro rata based on weekly hours)
- Flexible working pattern (as long as predominantly during business hours)
- Pension scheme with matched contributions if employed. 4% employer / 4% employee
How to apply: Click the CharityJob Apply button above. You’ll be asked to submit a CV, submit a cover letter and answer a few short screening questions about your relevant skills and motivation.
Interviews will start w/c 2nd March 2026
Closing date: 16th February 2026.
NB Please see Information Pack and Job Description for further information.
PS to obtain a higher resolution Information Pack pdf than the one below, please head to our charity profile page here on Charity Jobs and then click on the www icon just below our mission statement near the top of the page, which will take you to the ad on our website.
What you will be working on:
- You will lead the planning and execution of digital marketing campaigns and initiatives across all online channels, including the website, SEO/SEM/AI Overviews, social media, supporter stewardship and marketing e-mails, to enhance charity visibility and drive supporter retention and acquisition
- You will manage website content and performance, oversee paid media campaigns, and analyse digital metrics to inform strategy and optimise ROI. Working closely with the Head of Fundraising and Director, you’ll ensure all digital activities align with our charity goals and fundraising strategy
- You will manage content creation and social media calendars, deliver targeted email campaigns, and monitor the online reputation of our charity to maintain a strong and positive presence. You will ensure our digital presence drives supporter and income growth by identifying the right audiences, driving engagement and qualifying interest in readiness to move up our supporter funnel
- A focus on data and insights using our CRM is instrumental to the supporter journeys and fundraising funnel and will in addition to the more creative aspects of the role where this insight translates into appealing content and campaigns targeted towards the right audience, be an important part of your day-to-day work
- You will also be responsible for regular reporting and analysis which will guide continuous improvement, while your awareness of emerging trends will help keep Rafiki Thabo current in digital marketing
- Ultimately you will play a key role in our digital marketing and communication activities, creating awareness that converts supporters up the fundraising funnel and be integral to our future growth and success
This job is for you if you…
- Are a marketing all-rounder with strong digital marketing experience
- Are experienced in developing, managing, delivering and optimising digital marketing campaigns across social media, search, website and e-mail marketing to drive brand awareness, lead generation, supporter engagement
- You have enough experience to hit the ground running and take the lead in your role
- You have strong knowledge and experience of SEO/SEM, AI, Google and Meta Ads, and analytics tools such as Google Analytics and Tag Manager
- You are proficient in using CRM systems in conjunction with automated marketing tools for support stewardship journeys and building CRM dashboards to track KPIs and engagement
- You have a positive mindset and a ‘can do’ attitude, with a flexible, conscientious, self-motivated and proactive approach to working independently while also being a team-player
- You have excellent communication skills, and a creative yet data-driven and supporter focused approach
- You have strong organisational skills, with the ability to manage multiple priorities, campaigns and deadlines effectively. Ability to prioritise conflicting demands and tight deadlines under pressure
- And most importantly… you want your work to make a difference to the disadvantaged children and young people Rafiki Thabo support in Kenya, Uganda and Lesotho
Please make sure to read the accompanying 'Information Pack' and 'Job Description'. This will help both you and us make sure we are fully aligned on expectations to the role. You will get a good feel for who we are and we of you as a candidate as you will be asked to submit a cover letter and complete screening questions which assume you have had the information we have shared. While we are looking for a candidate who meets our requirements as closely as possible, we encourage you to apply even if there are gaps, taking the opportunity in your cover letter to highlight any such areas and why you believe you will still be successful in the role.
Registered Charity
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Our mission is to support individuals and their communities in Africa through education that embraces their differing abilities.
The client requests no contact from agencies or media sales.
Thank you!
We are seeking a leader with a hands-on approach to lead our small team of administrative staff and support our Board of Trustees and members to help shape and implement our strategy for the future. You will manage the day-to-day operations of the organisation, translating the strategy into practice to help the organisation grow and deliver real value to our members.
About Us
ACAT is a charity dedicated to advancing Cognitive Analytic Therapy (CAT) through training, accreditation and the provision of continuous professional development to CAT Therapists. Also, through research and promotion of CAT as a valuable and valued talking therapy.
About you
We are looking for someone who is an experienced leader with a knowledge of and understanding of CAT who is:
A strategic thinker
Able to set, manage and report on budgets
An excellent communicator with a proven track record of implementing change
Why Join ACAT
The opportunity to work with dedicated professionals to develop CAT training and the governance of CAT therapists
30 days annual leave for FTE (Pro Rata)
Flexible working arrangements with both home working and some team-based hours each month at the office in Dorchester, Dorset, and attendance at ad hoc meetings and events in person within the UK from time to time.
This is a permanent contract; part-time flexible 14 hours per week subject to successful completion of a 6-month probationary period.
Closing date: Wednesday 11th February 2026
Thank you!
Department: Prison delivery
Salary: £29,264
Hours: Full time (35 hours)
Contract Type: Fixed Term Contract
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Leeds. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role is a fixed term role until 31/03/2027 with the opportunity to be made permanent subject to contract renewal.
The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Please note this role is subject to contract award.
We reserve the right to withdraw this role early if it is filled internally
?Interviews are planned for week commencing 02/03/2026
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-226 580
Thank you!
Department: Prison delivery
Salary: £23,411 per annum
Hours: 28 hours / 4 days per week
Contract Type: Fixed Term Contract
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Wayland. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role is a fixed-term role until 31st May 2027, with the opportunity to be made permanent subject to contract renewal.
The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Please note this role is subject to contract award.
We reserve the right to withdraw this role early if it is filled internally
?Interviews are planned for 13th March 2026
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-226 581
Thank you!
Salary: Local terms and conditions apply Location: Lusaka, Zambia Contract: 24-month fixed term contract (subject to funding) Hours: Full time, 35 hours per week
About the role
Sightsavers are looking to recruit an experienced Project Finance Officer to join their finance team in Zambia to support a specific project. This role manages day to day financial operations, donor compliance and partner oversight to ensure alignment with programme objectives.
Responsibilities
The Project Finance Officer in collaboration with internal and external stakeholders will continually ensure quality and consistency of project financial management and controls. The post-holder is responsible for donor budget management with quarterly reporting, financial planning, budget tracking, financial monitoring and maintenance of the project asset register. They will prepare and consolidate the monthly invoice and expense projection; analyse differences between the projections and actual spending and submit adjustments as required. The Project Finance Officer will support procurement needs and source quotations whilst adhering to donor rules, following the projects ‘value for money’ strategies.
The ideal candidate will have previous experience in a similar role within international development with a background in managing grants and contracts from institutional donors and Foundations and experience in financial review and compliance for public institutions and OPDs.
Skills and experience
- A recognised professional accounting qualification such as ACCA and a bachelor’s degree in finance/accounting
- Clear experience, managing grants and contracts from institutional donors and Foundations, ideally within an INGO environment
- Proven experience in financial review and compliance for public institutions and OPDs
- Sound experience of financial management, program and project management and administration
- Refined knowledge working with project budgets, forecasts and reporting
- Knowledge and experience in supporting Program teams and partners with budget preparation and proposals
- Previous experience with procurement and logistics
- Working knowledge of the SUN and Bank Online platforms/systems
- Project Financial management and data analysis skills
- Able to advocate for Sightsavers with key external stakeholders
- Excellent communication skills, both written and spoken
- Able to work under minimum supervision
- Strong IT skills in Excel, MS Word, an accounting package and use of email
- Current and ongoing right to work in Zambia
This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the job description for full details.
Candidates are welcome to demonstrate their ability to match the person specification by expanding on how their experience, training and/or qualifications might have provided them with the knowledge or skills required for the role. Successful candidates will be appointed on merit.
The recruitment process will include a written task and two rounds of interviews. We intend to conduct interviews from 16 February 2026 onwards. The first interview will last up to one hour. Successful candidates at this stage will then be invited to a final interview lasting up to 45 minutes.
The deadline to submit your application will be Sunday 15 February 2026 by 23.30pm GMT UK.
Next Steps
To apply for this exciting new opportunity, please complete an application via our recruitment portal using the link provided. We are particularly interested in learning of your motivations for applying. We ask that you complete both the personal questions and the role specific questions to ensure we can consider your application.
As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.
Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.
The client requests no contact from agencies or media sales.