Advocacy Operations Manager Jobs
You Make It is an award-winning class and race inclusion charity dedicated to empowering young women by providing them with the skills, experiences, and support necessary to thrive in their careers.
ROLE OVERVIEW
Working closely in a small and dedicated team, this is a critical position that will ensure the recruitment, engagement and progression of women who take part in our empowerment programmes.
Location: SHED co-working space for 2 days a week or at venues in London for our core programme with women and option to work remotely 1 day a week
Salary: £22,800 for 3 days a week (£38,000 FTE) plus a 5.25% staff pension subject to employee contribution of 1.75%
Hours: Normal working hours are 9:30am-5:30pm
Holiday: 15 days per annum (FTE 25 days)
Contract: 6 months (3 months probation)
The primary purpose of this role is to ensure:
- Effective outreach for recruitment onto our programmes
- That women’s programmes run smoothly and that their participants are motivated and supported to complete them through to graduation
- That those women who require 1-1 time with you are provided with this to ensure their safety and to make any referrals to external agencies where required
- All those we work with for the benefit of women on the programmes are engaged eg. short work placement hosts, mentors and venues for activities
- That evaluation data is collected and provided to evaluators/ researchers who edit final annual reports for programmes
- All data is kept accurate, appropriate and secure
KEY TASKS AND RESPONSIBILITIES
- Timetabling online and face-to-face outreach to ensure women are recruited onto programmes in a timely way
- Being the key safeguarding lead at Friday workshops and ensuring that you make 1-1 time for any women who require it (alerting the Head of Operations and People and the CEO and wider team any issues or concerns that need addressing)
- Liaising with the Programmes Coordinator on the timely production of workshop materials and any other course content useful for participants
- Maintaining excellent relationships with workshop providers
- Ensuring that the Programmes Coordinator is across needs for any 1-1 therapy referrals between women and our float of freelance therapists
- Conducting evaluation surveys with women at the start, end and 6 months after they graduate and ensuring all evaluation data is provided to the freelancer responsible for collating the impact of our programmes annually in a final report, as well as providing any data required by the CEO for grant reports
- Signing off on mentor-mentee matches with the Partnerships Manager who recruits mentors
- Working closely with the Partnerships Manager to ensure they are across which kinds of short expenses/ paid work placements with employers women want to access
PERSON SPECIFICATION
You will be someone who is naturally warm/ a people person, compassionate and enabling, and who also has fantastic project management/ organisational skills. You may come from a senior youth worker background or other front line organisations working with young vulnerable adults.
Essential:
- Substantial senior experience working with young, including vulnerable, adults
- Proven track record of project/ programme management experience to deliver successful learning/ educational events/ activities for young people
- Creative thinker with experience of conducting successful outreach for young people
- Experience of safeguarding with vulnerable individuals
- Exceptional people and relationship-building skills with those from a range of different backgrounds eg ranging from young women for our programmes to employers and other stakeholders who engage with our work and participants
- Excellent written and verbal communication
- Highly organised multi-tasker, with a personality that works calmly under pressure and with own initiative
- Proof of strategic programme leadership
Desirable:
- Trained as a First Aider
Please note we will conduct an enhanced DBS check on the successful candidate.
We are especially keen to hear from applicants that reflect the diversity of the working class, Black and Asian women that YMI supports.
To apply please provide a CV and a one-page cover letter demonstrating your previous experience and suitability linked to the person specification and job description.
The closing date for applications is Monday, 15 April, midday BST. However, we will be interviewing shortlisted candidates on a rolling basis before this deadline as and when applications come in and hope to appoint the successful candidate ASAP!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition we offer flexible working options, wellbeing packages and family friendly employment policies.
This is an exciting time to join London’s Air Ambulance Charity. We are in the midst of the largest appeal in our history aiming to raise £15 million by Autumn 2024 to replace our two helicopters, and at the end of the year we will be launching our new 15-year strategy which will set the direction for the service until our 50th anniversary.
The role is offered on permanent, hybrid basis and is responsible for delivering the website strategy to support online presence, functionality and to grow digital performance. You will join the lively and passionate MarComms team, which is firmly integrated within our Fundraising Department, as the first point of contact for all website-related activity, advising teams and supporting campaign planning wherever website integration is required.
You will have experience in a similar role and hold in-depth knowledge and experience of current digital trends, tactics and strategy to be able to advise on digital approaches. You will have passion and enthusiasm for the work of London’s Air Ambulance Charity and hold strong communication skills with a flexible approach to work.
If you think this role is for you, apply today or contact us for more information.
We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The client requests no contact from agencies or media sales.
Job Title: Fundraising & HR Support Officer
Reporting To: Fundraising & People Team Leader
Salary: £25,307 – £29,634
Hours: 37.5 hours per week
Location: Alder Hey Children’s Charity (based within the hospital), Liverpool
Application Deadline: Sunday 28th April 2024
Interviews: Thursday 9th May 2024
Job Purpose:
This is an exciting opportunity to be at the heart of the Charity operations. This role is the first point of contact for supporters and requires outstanding customer care/ donor stewardship skills. The post holder is expected to foster excellent working relationships with all members of the Charity team, donors – both existing and potential – and Trust staff. This role will provide support to the fundraising team and with HR processing for the Charity, whilst also supporting with our hospital and online shop.
Main Duties/Tasks
Fundraising & Office duties
Undertake day to day administrative tasks as directed by the Fundraising & People Team Leader and Senior Team, including the preparation of letters, reports and memos, ensuring the work is of a high standard, professional and accurate. Adhering to sensitive information protocols and keeping sensitive information confidential.
Deal with all incoming telephone enquiries in a professional and helpful capacity and direct all incoming calls correctly and take accurate messages. Adhere to any confidential or sensitive information protocols.
Contribute to the efficient running of the public Charity office by receiving all donors and visitors in a welcoming and friendly manner.
Provide excellent customer care/ donor stewardship in all interactions with donors.
Manage the mail, ensuring it is opened, distributed and any donor correspondence is responded to in a timely manner.
Process donations in line with established receipting procedures.
Adhere to audit procedures and liaise with the Charity’s auditors.
Carrying out filing in line with office procedures and ensuring the safe storage and archiving of documents/records on a regular basis.
Provide support to the senior management team, including organising and scheduling meetings and room bookings.
Undertake banking procedures and ensure donations are accurately recorded and banked.
Hospital & Online Shop
Process online orders for the shop in a timely manner.
Run regular reports for the Fundraising & People Team Leader relating to online sales.
Support the management of the online and hospital shop, ensuring they are stocked, and products are displayed in the best way.
Provide good customer service within the shop inside the hospital Atrium.
Cash up the till, ensuring sales are correctly recorded and takings are passed through for banking.
Database support
Process donations on the CRM database, liaising with fundraising teams to ensure this is recorded correctly, including from online platforms.
Produce analytical reports from the fundraising database system, for audit purposes.
HR support
Provide HR administrative support within the areas of:
· Recruitment, including coordinating the recruitment process and the induction of new starters;
· Ensuring all staff have a DBS in line with the Trust requirements;
· Administration of staff annual leave allowance and absence reporting;
· Creating staff correspondence letters, including pay award, furlough or other required communication; and
· Attending and minuting HR meetings where required.
Other Duties
Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support on events run by the fundraising teams where required.
Any other reasonable duties as required by your line manager.
Person Specification
Qualifications, Knowledge and Experience
Essential
· Experience of efficiently managing and delivering a demanding and varied workload.
· Proven track record of handling cash and working with tight protocols around audits and procedures.
· Strong track record of customer relations.
Desirable
· Experience of working at a charity.
· Experience of using a CRM system or database.
· Experience of working with Shopify or other online sales platforms.
· HR experience or qualifications.
Skills and Attributes
Essential
· Commitment to principles of equality, diversity and collaborative working.
· Excellent communications skills, both verbal and written across a range of audiences.
· Ability to build strong working relationships.
· Self-motivated and positive attitude with the ability to work under pressure and prioritise in a busy environment.
· Ability to work in a logical and organised manner.
· Ability to work effectively as part of a team as well as independently.
· Understand the necessity of dealing carefully and within data protection legislation, with confidential matters, including handling both personal and business critical information.
· Excellent IT skills including Microsoft packages, especially advanced use of Microsoft Excel.
Additional requirements
Essential
· Strong interest in working for a children’s health charity.
· An understanding of and commitment to the values of Alder Hey Children’s Charity.
· Willingness to get involved with activities across the Charity.
Desirable
· Willingness to occasionally work outside of normal office hours.
Note: This job description is intended to outline the general nature and level of work performed by employees within this role. It is not exhaustive and may be subject to change or modification as required by the needs of Alder Hey Children's Charity.
The charity is currently conducting a four-day working week trial, due to end on 30th September 2024. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30th September 2024 to agree the next steps, based on an assessment of the trial period; the four day working week trial may be ended, extended or adopted permanently.
Our Values
Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:
Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.
Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.
Passion: we are passionate about what we do and why we do it. We work together to share and grow. We inspire others.
Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.
Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
Office Based: Broadmoor, Berkshire.
Job reference: 185
Contract type: Permanent
Part time: 22.2 hours, 3 days per week working between Monday to Friday 9am - 5pm
Salary: £13,029 - £13,975.20 (Full time equivalent £21,715.00 - £23,292.00) per annum (dependent on experience) + Benefits!
Benefits:
- 25 days pro rata annual leave
- Cash Wellbeing Healthcare Plan Cover
- Death in service benefit
- Option to buy up to 5 days pro rata annual leave
- Discretionary shut down days at Christmas
- 1 Community Leave Day per annum
- Bike to work scheme
We are looking for an Independent Advocate to join our team working on our Advocacy contract on a part time basis in Broadmoor. Our ideal candidate will have worked in advocacy, information and advice or similar role before, ideally in a health, social care or voluntary setting and will have experience of working with vulnerable adults.
The candidate will have strong experience working with adults at risk who are affected by significant health and social care issues who find it difficult to speak up for themselves; and experience providing persuasive verbal and written representations.
In this role the ideal candidate will be supporting a wide range of adults with profound and multiple needs. The successful candidate will need a good working knowledge of public and voluntary organisations to enable them to work in partnership with clients and professionals, gaining an understanding of their issues by listening, exploring options and taking action as directed by them.
You will need to have a flexible attitude and must be comfortable handling highly sensitive information whilst able to work well independently and confidently on behalf of others. Strong communication skills and time management skills will be required and you will need to be computer literate. A full induction and training schedule along with IAP (Independent Advocacy Qualification) will be provided as well as ongoing peer mentoring and support.
Because of the nature and location of the role, applicants must live within commutable distance to Broadmoor, Berkshire.
How to apply
We’re keen to get an Advocate started in this role. If you think this sounds like the ideal job for you, please apply as soon as possible as we may close this job advert early if we receive a high number of applications.
Please submit a CV and cover letter (cover letter no longer than 1 side of A4) before the application deadline. In your cover letter please include your reasons for applying for the role, how you meet the person specification criteria and your notice period.
Please apply by submitting your CV and cover letter.
Closing Date: 9:00am, Monday 15th April 2024
Interviews: Thursday 25th & Friday 26th April 2024
Location of Interviews: Face to Face (Broadmoor reception)
We are looking to recruit people who share our core values and can demonstrate that they apply and live those values in their daily working practice.
We apologise in advance, that if you do not hear back from us within two weeks of the closing date then please presume that you have been unsuccessful.
A DBS check will be conducted for this post.
POhWER is an equal opportunities employer, holder of the Investors in People Silver award and a member of the MINDFUL EMPLOYER scheme. We are a member of the Positive about Disability scheme and disabled applicants who meet all the essential criteria will be guaranteed an interview.
The client requests no contact from agencies or media sales.
This is an opportunity to join Refuge as a Service Manager to support women and children who are impacted by domestic abuse and other gender-based crimes. In this role you will provide line management and support to staff who work with and help women and their children who have experienced domestic abuse and are staying in our Lambeth refuges. Our Lambeth refuges are culturally specific services for women and children of African and Caribbean heritage. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. This role will also require an enhanced DBS check.
The client requests no contact from agencies or media sales.
Home Based: With travel across Hertfordshire
Job reference: 176
Contract type: Permanent
2x Part time: 22.2 hours, 3 days per week, working between Monday to Friday 9am - 5pm (Full time (37 hours) to be considered for the right candidate)
Salary: £13,029.00 - £13,975.20 (Full time equivalent £21,715.00 - £23,292.00) per annum (dependent on experience) + Benefits!
Benefits:
- 25 days pro rata annual leave
- Cash Wellbeing Healthcare Plan Cover
- Death in service benefit
- Option to buy up to 5 days pro rata annual leave
- Discretionary shut down days at Christmas
- 1 Community Leave Day per annum
- Bike to work scheme
We are looking for Independent Advocate(s) to join our team working on our Advocacy contract on a full or part time basis in Hertfordshire. Our ideal candidates will have worked in advocacy, information and advice or similar role before, ideally in a health, social care or voluntary setting and will have experience of working with adults at risks.
The candidates will have strong experience working with adults at risk who are affected by significant health and social care issues who find it difficult to speak up for themselves; and experience providing persuasive verbal and written representations.
In these roles the ideal candidates will be supporting a wide range of adults with profound and multiple needs. The successful candidates will need good knowledge of relevant legislation that falls within the role, and how this legislation applies to the people we support. A working knowledge of public and voluntary organisations to enable them to work in partnership with clients and professionals, gaining an understanding of their issues by listening, exploring options and representing their views.
You will need to have a flexible attitude and must be comfortable handling highly sensitive information whilst able to work well independently and confidently on behalf of others. Strong communication skills and time management skills will be required and you will need to be computer literate. Full training in the role will be provided.
Because of the nature and location of the role, applicants must live within the area; have a full driver’s licence and access to their own transport. Travel expenses will only be paid once in the Hertfordshire border.
How to apply
We’re keen to get Advocates started in these roles. If you think this sounds like the ideal job for you, please apply as soon as possible as we may close this job advert early if we receive a high number of applications.
Please submit your CV and cover letter (cover letter no longer than 1 side of A4) before the application deadline. In your cover letter please include your reasons for applying for the role, which role you are applying for (full or part time), how you meet the person specification criteria, if you hold a current driving licence and have access to your own vehicle and your notice period.
Please apply by submitting your CV and cover letter addressing the person specification criteria.
Closing date: 09:00am, Friday 29th March 2024
Interviews: Monday 8th & Tuesday 9th April 2024
Location of Interviews: Meadway Corporate Centre (Stevenage SG1 2EF)
We are looking to recruit people who share our core values and can demonstrate that they apply and live those values in their daily working practice.
We apologise in advance, that if you do not hear back from us within two weeks of the closing date then please presume that you have been unsuccessful.
A DBS check will be conducted for this post.
POhWER is an equal opportunities employer, holder of the Investors in People Silver award and a member of the MINDFUL EMPLOYER scheme. We are a member of the Positive about Disability scheme and disabled applicants who meet all the essential criteria will be guaranteed an interview.
The client requests no contact from agencies or media sales.
Partnerships Manager, Generate Opportunities
Reports to: Executive Director
Salary: c. 36k pa dependent on experience
Hours: 36 hours per week
Location: Head Office: Wandsworth SW18, flexibility to support pan-London sites
Annual Leave: 25 days plus Bank Holidays
Contract: Full Time Permanent
Introduction to Generate:
Now in our 6th decade since starting in 1972, Generate has been dedicated to creating opportunity, choice, and support for people with a wide range of learning disabilities. Our mission has always been to support people to live life fully and to continue to grow and develop within diverse communities.
Our mission is delivered through a strong and demonstrable commitment to inclusion and engagement, a co-managed forum and self-advocacy agenda, person-centred community connections, access to work support, tailored Youth support, healthcare and, not forgetting the fun stuff - Social Opportunities - from wrestling to wellbeing!
Employment and Supported Internships
A current and key area of our focus is Employment across London and beyond, we work in close collaboration with a range of stakeholders and commercial partners to deliver supported internships as a pathway to paid employment and a career.
Selected interns undergo a full academic year-long placement in a commercial work setting, gaining valuable work experience and essential employment skills. Throughout the internship, tailored job support and pastoral oversight is provided by Job Coaches and Managers working on-site, in our partnership settings. These currently include a range of hospitals, colleges, and local authorities.
Generate has been building stakeholder partnerships at the forefront of supported employment internships for young people with learning disabilities since 2018. We are proud that an approximately of 70 % of interns transitioned successfully into paid employment. This translates into real change: reducing reliance on services and increasing agency in positive, self-directed outcomes.
As Partnerships Manager, your collaboration with the Employment Manager will lead on the delivery of supported internships. Responsibilities include: managing multi-site projects and a growing team, recruitment and training initiatives, securing funding and fostering key partnerships with local authorities and colleges. Your contribution will be to manage and lead the sustainable growth of our supported internship offerings in alignment with our organisational objectives.
We are seeking a highly skilled business professional to cultivate and nurture these critical relationships. You will have experience of multi-site project management, data analysis and reporting, plus exceptional people management skills. Experience in the employment sector/internships/graduate recruitment would be of interest. A degree in business/marketing/communications or similar preferred.
Lastly, Generate shares a common goal: community, courage, working together, good communication, diversity and inclusion and creativity. We work with people with a learning disability, autism, and other disabilities, to build better lives and connect to communities as equal citizens. People are always welcome and supported; we create a sense of belonging.
Closing Date: 23rd April 2024
Join us in making a difference! Apply now to become our Partnerships Manager and play a pivotal role in transforming lives and communities.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Candidates will need to undergo an enhanced DBS check.
Generate is an equal opportunity employer.
Charity No: 1069548 Company No: 3461665
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Civitas Recruitment are delighted to be working a fantastic new start-up who aim to serve the UK Muslim community. The focus of the charity is to increase the reach and impact of strategic litigation to protect, strengthen and provide the freedom to live in dignity and safety. An exciting opportunity exists for an Operations Manager to join the team. As Operations Manager, you will help build and shape the organisations start up and development. The role will be important in supporting the foundational and continuous development of the charity’s core infrastructure and will provide guidance to the charity’s team. The role will also be responsible for ensuring that all the operations, including finance and day-to-day running of the organisation meets the needs of their strategic objectives. This is a full-time, permanent role, based in London with flexible working options available.
Who are we looking for?
Ideal candidates will have a minimum of 3-5 years of operational management experience. You will be able to lead on sustaining funding so the charity can continue its support for communities impacted by justice. Candidates will have a commitment to transformative justice that underpins the charity’s with an understanding of social justice issues and the impact on marginalised communities. You will be able to support the development and maintenance of effective partnerships with a broad range of stakeholders. Having previous experience in the voluntary sector would be a bonus but not essential. We welcome applications from all backgrounds, communities, and industries.
If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis and roles may closer earlier than initially indicated.
The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.
About the Role
- This is a chance for you to get creative and manage events that engage our alumni and make them feel part of Oxford! From webinars showcasing world-changing research and networking opportunities around the UK, to planning and delivering Meeting Minds, Oxford’s alumni weekend with over 1,500 attendees.
- This is a maternity cover and a fast-paced role with lots of demands; you will need to be able to get to grips with the event projects quickly, juggle multiple tasks and events all at the same time.
- Oxford is a world-leading University. The events you create and manage will be supporting our alumni engagement priorities. We are building up to our next fundraising campaign; the work you do will directly support this and the fundraising teams to create change for good by engaging alumni.
To Be Successful You’ll Need:
- You need to have proven significant experience to deliver high-profile, multi-level, complex events.
- You need to have outstanding planning and organisation skills
- We are a tight-knit, supportive team that likes to have fun while we work hard on lots of exciting and unique events. You need to have a cool head under pressure, be someone who can communicate at all levels and be a team player.
What We Offer
As an employer, we value the wellbeing and development of all our employees. We offer a comprehensive range of benefits, including:
- 38 days annual leave (including public holidays)
- Hybrid working arrangements for a healthy work-life balance
- Extensive personal and professional development opportunities
- Membership to CASE to support your professional development as an educational advancement professional
- Supportive childcare services and other family-friendly leave schemes for working parents, guardians and those with caring responsibilities
- Generous family leave for pregnancy, adoption, paternity, and shared parental leave
- Excellent contributory pension scheme for your financial future
- Salary sacrifice scheme for additional savings
- Subsidised sports centre membership to promote well-being
- Cycle loan scheme to encourage sustainable commuting
- Discounted bus and transit travel
In addition, you will have access to a vibrant community with social groups and sports clubs fostering an inclusive atmosphere.
Application process:
- Click the link to ‘Apply’ and follow the on-screen instructions. You will be taken to our online Applicant portal.
- Applications should consist of a full CV and a letter of application in PDF format (maximum of 2 pages) outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification.
Only applications received before 12.00 noon on 2 April 2024 can be considered.
Interviews are currently scheduled to take place week commencing 12 April 2024, in person in Oxford.
Development and Alumni Engagement is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.
The client requests no contact from agencies or media sales.
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
Crisis Skylight Croydon offers IAG, 1-1 coaching and practical support to people who are experiencing homelessness in Croydon and the neighbouring boroughs. We work with several partner agencies including the Homeless Health Team, mental health services and substance misuse services to ensure that our members have access to support needed to end their homelessness for good. We have now received funding from NHS Southwest London to deliver a health advocacy service in Croydon for 12 months.
Contract: 12 months fixed term contract.
Location: Crisis Skylight Croydon, 12 Surrey St, Croydon CR0 1RG (with regular outreach into community settings)
About the role
As Health Advocacy Worker , you will provide high-quality support to people experiencing homelessness in Croydon. You will support Skylight members as well as residents of local supported and temporary accommodation to register with the appropriate health services and attend health appointments. You will regularly visit local hostels and accompany your clients to their health appointments.
You will hold sensitive conversations about health needs, reasons why someone might have struggled to access health services in the past and what concerns they may currently have. You will provide IAG, support and encouragement to help build your clients’ confidence so that they continue accessing health services independently in the future when your support comes to an end.
About you
To be successful in this role you will have a good understanding of the challenges that people who experience homelessness might face when trying to access health services. You have experience supporting people with multiple needs including mental health, physical health and substance misuse difficulties, a history of multiple exclusion and social isolation. You have worked within a relevant sector which could include homelessness, asylum seeker or health services. You are confident working independently in the community and are willing and able to travel to meet your clients and potential clients around Croydon.
You may have experience in, homelessness, mental health, physical health, health, complex needs, asylum seekers, refugees, person-centred support work, case work
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 14 April 2024 23:59
Interviews will be held on Wednesday 24 and Thursday 25 April 2024 at Crisis Skylight Croydon, 12 Surrey Street, CR0 1RG
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Would you like to lead our visitor operations at RSPB Old Moor?
We are looking for an enthusiastic, motivated individual with excellent people and organisational skills to lead our visitor operation (cafe, shop, visitor experience) at RSPB Old Moor.
Visitor Operations Manager (Fixed-Term)
Reference: FEB20247887
Location: Dearne Valley - Old Moor, Barnsley, S73 0YF
Salary: £28,331.00 - £30,415.00 per annum, pro rata
Hours: Full-Time, 37.5 hours per week
Contract: 6 month fixed-term
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (pro rata)
Your job will be to lead the development, integration and delivery of all the visitor-facing elements on our two reserves, with the aim of creating an exemplar visitor experience that maximises support for nature.
Day-to-day this role will involve:
- Managing a team and building strong working relationships;
- Developing income streams, driving profitability,
- Monitoring finances and visitor data;
- Developing successful events;
- Overseeing publicity and interpretation; and
- Managing volunteers.
The role involves working to targets and will involve some weekend working and bank holidays.
This is a great opportunity for someone to have a big positive impact on RSPB income and support, building a cohesive visitor team, and engaging and inspiring both new and traditional audiences at Old Moor nature reserve. There will be opportunities for wider working in collaboration with other RSPB reserves in the area.
Essential skills, knowledge and experience:
- Excellent verbal and written communications skills.
- A natural leader who can build and maintain strong working relationships, and motivate and inspire people at all levels.
- Sound understanding of systems and procedures necessary to run a commercial visitor operation.
- Sound knowledge of how to deliver the highest standard of customer care resulting in exemplar visits.
- Experience of successfully recruiting, leading and developing a team of volunteers and staff to deliver a joined up, coherent and high-quality visitor offer for all visitors to the reserve.
- Experience of pro-actively promoting the visitor offer to target audiences.
- Proven track record of setting and achieving agreed targets and KPI’s for income generation, quality of visit and footfall targets for the reserve.
- Experience of maximising opportunities for visitor engagement, delivering brand and converting visits into support (e.g. support for RSPB’s Saving Nature Strategy).
- Experience of organising events and activities with supporting documentation to ensure relevant RSPB procedures and legal compliance requirements are met.
- Basic computer literacy.
The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.
Closing date: 23:59, Sunday, 14th April 2024
We are looking to conduct interviews for this position on 24th April 2024 at RSPB Old Moor.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
No agencies please.
Operations Assistant, South Georgia Museum
South Georgia Heritage Trust operates the South Georgia Museum on behalf of the Government of South Georgia. The museum is located in the abandoned whaling station of Grytviken, on the remote sub-Antarctic island of South Georgia. The museum is visited each austral summer by over 12,000 visitors that arrive on cruise ships, research vessels and yachts.
SGHT is seeking a practical and enthusiastic Operations Assistant to join the small team which will spend 5 to 6 months (October – April) on South Georgia. The Operations Assistant will be involved in opening the museum, operating the SGHT shop and undertaking fundraising and other projects. The Operations Assistant will report to the SGHT Director SG.
Payment is £1200 per month worked, and all food and accommodation is provided. For tax purposes the Operations Assistant is self-employed, and it is each person’s responsibility to report their activity to the appropriate tax authority. Travel to and from South Georgia is arranged by, and covered by, South Georgia Heritage Trust. Working hours are flexible and are dictated by the cruise ship schedule. This can sometimes mean working long, unsociable hours but, where possible, the team will take two days off per week. Successful candidates will live in shared accommodation in a small cottage next door to the museum and take part in a cooking and cleaning rota with other museum staff.
Candidates must be over the age of 18, have the right to work in the UK and be UK based. They must also pass a British Antarctic Survey Medical Unit medical if offered the role. Due to the remote location, and limited facilities available, employment is conditional on passing this medical assessment.
Duties of this role include:
Front of House:
· Opening and closing the museum for visiting ships.
· Welcoming visitors to the museum and responding to questions about the museum, South Georgia and SGHT.
· Assisting with guided tours of Grytviken Whaling Station.
Retail:
· Serving customers in the shop during ship visits.
· Stock management, including barcoding new stock, re-stocking during and after ship visits, and assisting with stock inventories.
· Assisting with merchandising of shop stock, including refreshing displays throughout the season.
Fundraising:
· Delivering fundraising presentations on board visiting cruise ships.
· Processing donations and associated paperwork.
· Engaging with guests about the work of SGHT and encouraging them to support the charity.
Maintenance:
· Undertaking waste management, including sorting and packing of waste.
· Completing basic maintenance tasks, such as sanding and painting, around the museum.
· Cleaning the museum and toilets between ship visits.
· Taking part in the annual deep clean of the museum and church.
Other:
· Supporting the SGHT Director SG with office administration as required.
· Taking part in a cooking and cleaning rota within shared museum accommodation.
Experience:
· Operating in a busy retail environment, including using EPOS systems and completing inventories. (Essential)
· Using Excel and other software packages to record and manage shop stock. (Desirable)
· Speaking to visitors of all ages and backgrounds, from all around the world. (Essential)
· Cleaning and waste management tasks in a non-domestic setting. (Desirable)
· Basic maintenance tasks such as sanding and painting. (Desirable)
· Public speaking and delivering presentations. (Essential)
· Living and working in a small team. (Essential)
· Cooking for groups of people, taking into consideration dietary requirements. (Desirable)
· Living and working in remote and isolated communities, and an awareness of the challenges of this. (Desirable)
· Walking and hiking in mountain terrain. (Desirable)
Person Specification:
· An excellent team player, always looking for ways to support their immediate team and wider community. (Essential)
· Self-sufficient, with the ability to identify tasks and complete them independently. (Essential)
· Strong sense of personal responsibility, and awareness of their role and impact within a small community. (Essential)
· Enthusiastic and energetic, able to remain positive and proactive even at the end of a long day. (Essential)
· Adaptable and able to adjust quickly to short-notice changes of plan. (Essential)
· Detail orientated and committed to ensuring that tasks are always completed to the highest standard. (Essential)
· Practical and willing to tackle hands-on tasks such as painting, cleaning and maintenance. (Essential)
· Physically fit and able to undertake heavy lifting and other physical work. (Essential)
· Environmentally aware and willing to be an advocate for conservation and wildlife. (Essential)
· Strong numeracy skills and comfortable using them within a retail environment. (Essential)
· Confident speaker of languages additional to English, particularly French, German or Mandarin. (Desirable)
The client requests no contact from agencies or media sales.
Digital Product Manager
Contract: Permanent, Full time, 35 hours per week
Salary: £48,314- £50,729 with excellent benefits dependent on experience
Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
About WaterAid:
Want to use your skills in digital product management to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as Digital Product Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you'll be joining a 2020 Great Place to Work® award-winning organisation.
About the Team:
The Digital Product team sits within the Mass Engagement Department, which is part of the Fundraising and Communications Directorate. The team supports and directly delivers activities to grow online revenue and supporter engagement as well as supporting digital activities globally across the international WaterAid Federation.
About the Role:
This role is responsible for a portfolio of digital products that enable our communications and fundraising teams to reach current and future supporters. WaterAid is seeking a Digital Product Manager to act as the product owner for our Drupal websites, working with colleagues and external suppliers to deliver our Global Strategy through a range of digital activities such as fundraising, advocacy and mass participation.
You will work with colleagues from across our global organisation to understand user needs and balance organisational priorities, refining these into a roadmap for maintaining and improving our Drupal websites and related digital infrastructure like microsites, SaaS solutions and third-party integrations. A typical working week might include providing technical expertise to colleagues planning a fundraising campaign, meeting with an external agency to optimise supporter experience on the website's donation form or speaking to a colleague in one of our member countries to help them roll out the latest features to their local website.
You'll also:
- Manage relationships with third-party digital partners and brief in new projects or requests.
- Conduct periodic selection, due diligence and onboarding of new suppliers.
- Assist the Digital Product Lead with budget management and financial planning.
- Offer technical support and advice to other teams in selecting and delivering new digital products and platforms.
- Throughout the lifecycle, oversee that digital products are compliant, optimised, secure and responsibly retired at end of life.
- Use a ticketing system and issue tracking software to raise, prioritise and track issues.
- Oversee testing and QA of all new features and projects.
- Develop and disseminate strategic guidance on digital best practice.
- Explain technical information clearly and concisely without jargon to stakeholders.
- Provide training to upskill global teams on digital best practice, Drupal and UX.
- Liaise with the Compliance, IT, Systems, Data Operations and Legal teams on matters related to digital governance and best practice.
About You:
You're experienced in deploying product management methodologies within a mission-driven environment.
- Substantial experience within a similar digital product role
- Proven expertise and experience of digital product and platform management, working in a cross-functional team.
- Proven experience in building and managing relationships with third party suppliers.
- Excellent understanding of web applications, content management systems and software development processes.
- Proactive approach to work planning, prioritisation and delivering to deadline.
- Proven understanding of what makes the best digital user experience whilst maintaining digital governance and accessibility standards, strong understanding of latest Web Content Accessibility Guidelines (WCAG).
- Commitment to personal learning, development and building digital skills across the team/ organisation.
- Working style that reflects WaterAid's values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.
Although not essential, we also prefer you to have:
- Experience of using Drupal or similar content management system.
- Understanding of Google Analytics and Google Tag Manager.
- Experience of applying different methodologies such as Agile and Waterfall, using workflow management tools such as JIRA or Assembla.
- Experience managing supplier evaluation and tendering processes.
- Experience configuring and using helpdesk solutions.
Closing date: Applications will close at 23:59 on 14th April 2024. Availability for first interviews is required week commencing 22nd April - these will be conducted online via Microsoft Teams.
How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.
Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangements
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Manager, Annual Fund
Contract type - Permanent, Full Time
Salary - 70,000- 75,000 CAD with excellent benefits
Primarily remote-based with occasional requirements to work out of the Ottawa office as needed.
We support and enjoy a remote working environment. Candidates must be based in Ottawa or Toronto
About WaterAid:
WaterAid Canada is a dynamic non-profit organization dedicated to transforming lives by improving access to safe water, hygiene, and sanitation in communities around the world. As part of the global WaterAid federation, we work tirelessly to create a world where everyone has access to clean water and sanitation. With a commitment to innovation and growth, we are seeking passionate individuals to join our team and contribute to our mission.
We celebrate, support, and encourage diversity and difference for the benefit of our employees, our mission, and the communities we serve. WaterAid is proud to be an equal opportunity employer and welcomes applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
WaterAid is committed to the safeguarding and wellbeing of all individuals.
About the Team:
To fuel WaterAid's global mission and programs, the Philanthropy Team drives WaterAid Canada's efforts to increase impact through innovative, high-value partnerships with a diverse set of private, large family and corporate foundations, government, and HNWI and monthly, annual donors and leadership donors, and legacy giving.
As a member of the Philanthropy Team, the Manager, Annual Fund reports to the Associate Director of Philanthropy and works closely with the Head of Communications and Brand, Data and Donor Service Administrator, and collaboratively with the entire WaterAid team.
- Manage the development and operations of WaterAid Canada's individual giving portfolios, including annual, monthly, and leadership donors.
- Develop, implement, and maintain the annual and leadership giving stewardship.
- Plan and execute annual giving campaigns, including direct mail, digital acquisition, and third-party fundraisers.
- Development and implement strategies to enhance donor engagement, stewardship, and retention.
- Build and maintain strong relationships with existing donors through personalized communications and engagement initiatives, such as donor surveys.
- Develop, implement, and maintain the annual and leadership giving stewardship standards program to ensure that class leading donor relations standards are upheld.
- Utilize third party apps such as JustGiving, Gifts of Water, Echo age and create website content related to the annual giving campaigns.
- Oversee moves management; identification, cultivation, solicitation, and stewardship of a portfolio of leadership giving donors, consulting regularly with the Associate Director of Philanthropy on pipeline development.
- Contribute to the development of donor communications materials including customized accountability/impact reports, in collaboration with the Head of Communications and Brand.
- Work with print and mail-fulfillment vendors on project delivery.
- Work with the Data and Donor Service Administrator to identify cultivation, solicitation, and stewardship opportunities for monthly and annual fund donors.
- Collaborate with cross-functional teams within WaterAid Canada, such as with Communications and Brand, International Programs, Finance, Advocacy and Policy, Annual Campaign lead, and Database.
- Maintain strong relationships across the WaterAid International Federation; support WaterAid International to maximize global fundraising initiatives; represent and advocate for WaterAid Canada priorities within global fundraising working groups.
- Utilize data-driven insights to adjust strategies for optimal performance
- Minimum three years of experience working in a fundraising, donor relations, or stewardship capacity, particularly in an annual giving portfolio.
- Exceptional tact and diplomacy.
- An acumen for identifying philanthropic motivators and driving them to action.
- An entrepreneurial and collaborative work ethic.
- Exceptional verbal and written communication skills (in English, French is an asset)
- A good understanding of fundraising databases, particularly Raiser's Edge / NXT.
- A strong commitment to WaterAid's mission, vision, and values with the ability to effectively communicate this mandate in a manner that compels prospective supporters to join the cause.
- Donor-focused lens throughout fundraising cycle.
- Excellent communication skills and a proven ability to listen and engage with authenticity, as well as the ability to distill strategic or programmatic information to new audiences.
- Ability to craft compelling appeals through individual and mass communications.
- Knowledge of the international development sector a strong asset.
- Proven ability to exercise discretion and sound judgement to maintain confidentiality; commitment to upholding honest & ethical practices to ensure the safeguarding of people and organizational assets.
- Proficiency with MS Office (Word, Outlook, PowerPoint, Excel) as well as a CRM (Raisers Edge / NXT);
- Proficiency in using Mailchimp.
- Flexibility to work across time zones, with varied work hours, and maintain a healthy work/ life balance with supports in place.
How to Apply:
To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.
To apply for this post, you must be able to demonstrate your eligibility to work in Canada.
Closing date: Application will close at 11:59 PM
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Charity Operations Manager
About Thyroid UK
Thyroid UK is a charitable organisation working to inform and support people living with thyroid disorders in the UK and campaigning on their behalf for the right tests to diagnose thyroid disease and to have a choice of treatment options.
The provision of quality information for people with both diagnosed and undiagnosed thyroid disorders is the primary concern of Thyroid UK, and we work effectively in this field through dialogue with NHS departments, networking with other voluntary organisations, and providing services directly to patients. We work to encourage scientific research for the education, alleviation, care, treatment and cure of thyroid disease and seek to influence public health policy for the benefit of people affected.
Role and Responsibilities
We are seeking a Charity Operations Manager to run the smooth, effective operation of the organisation so we can best support people in the UK living with thyroid disease. This is a management role leading on all operational activities, supporting and working in close collaboration with the Chief Executive Officer (CEO). Salary will be reviewed after an initial 6 month probationary period.
This role involves minimal supervision and is responsible for the day to day running and management of the charity.
General office management:
· General secretarial and administrative support including routine office tasks where needed
· To manage all operational activity of the charity according to the strategic direction provided by the Board of Trustees
· To be responsible for all aspects of staff and volunteer management, including recruitment, training and supervision
· Collaborating with other team members to ensure that information flows effectively
Support the CEO:
· Foster good relationships with other charities, organisations and research groups; supporting beneficiaries; liaising with patrons, medical advisers and trustees to support continued engagement
· Plan, market, manage and organise/deliver our projects such as conferences, webinars, surveys etc. to meet our strategic goals
· To ensure the financial sustainability of the charity by identifying and securing appropriate funding that supports the charity in achieving its objectives.
· To lead on trust and corporate fundraising to ensure our income streams remain stable and sustainable.
· Draft, proofread and publish the quarterly member magazine
· Draft and send our E-news to our beneficiaries
· Development of the website
· Management of IT systems
· Recruit, manage and supervise our volunteers
· Recruit and line manage staff
· Maintain and update the suite of governance policies to ensure
Thyroid UK is compliant with legal requirements and, where possible, best practices
· Identify opportunities to improve policies and procedures
· Prepare the annual report and other necessary documents and send to the Charity Commission and Companies House
Support the Board:
· Set Board meeting dates; preparing Board meeting papers, agendas and minutes, and liaise directly with Board members, in close collaboration with the CEO
· Contribute to the development and long term strategy of the charity providing regular reports to the board of trustees
· GDPR compliance in the role of GDPR Officer
· The role will require attendance at Board meetings that take place on Saturdays quarterly with one in London per year
Skills required to be successful in this role include:
· High standard of literacy and numeracy
· Excellent organisational skills with attention to detail
· Excellent verbal and written communication skills
· A collaborative working style
· Ability to lead and motivate a small team
· Good problem solving and decision making skills
· Ability to prioritise and delegate tasks and establish clear lines of accountability
· Excellent IT skills and experience in the use of most Microsoft Office applications including Outlook, Word and Excel. Experience of using a customer relationship management system would also be helpful
· Ability to work with flexibility and adapt to changing circumstances
Experience
We are looking for someone with experience of working in a similar or related role in a small charity who ideally has experience in charity operations and governance.
The client requests no contact from agencies or media sales.