Advocacy operations manager jobs

Flood Engagement Officer – Job Description Overview

The National Flood Forum (NFF) is seeking a dynamic, motivated individual for the role of Flood Engagement Officer for London and the Home Counties. This is an exciting opportunity for someone passionate about working with communities, especially those at risk of flooding, to deliver community-based flood risk management solutions.

Key Details:

• Location: Home-based (London and Home Counties team), with regular travel across London and the South, including evening meetings and occasional overnight stays.

• Hours: Full-time, 37.5 hours per week

• Salary: £24,500 to £25,500 per annum rising to £27,840.90 (discretionary London weighting may apply) travel expenses covered

• Contract: Permanent

• Benefits: 30 days annual leave including bank holidays, a day off for your birthday, auto-enrolment pension scheme, learning and development opportunities.

• Closing Date: 29th January 2026 (Midnight). Early application is encouraged as the position may close earlier if sufficient applications are received.

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Role Overview:

The Flood Engagement Officer will support the London and Home Counties community engagement team, reporting to a Community Engagement Manager. Your primary responsibility will be to work closely with communities to support them in tackling flooding risks.

Key Responsibilities:

• Community Project Delivery: Lead and support the implementation of projects focused on flood risk management.

• Community Engagement: Engage and empower at-risk communities, ensuring they have the tools and information to co-create solutions to flood risks.

• Stakeholder Management: Build and maintain relationships with key community stakeholders and partners.

• Data Management: Provide data to help evaluate and support engagement activities.

• Support the Senior Team: Assist in broader tasks and activities as required by the senior team.

About You:

The ideal candidate will be:

• Empathetic: Understand the challenges faced by those at risk of flooding and help to work with communities and agencies to provide practical solutions.

• Organized and Flexible: Able to prioritize tasks and travel extensively across the region, including evenings and occasional overnight stays.

• Collaborative: A team player with a solution-focused mindset.

• Skilled in Engagement: Experience or an interest in community engagement and building relationships.

• Driving Licence: Full driving licence and access to a car are essential due to the travel requirements.

You must also be a resident of the UK with the right to work in the UK.

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About the National Flood Forum:

The NFF is a national charity founded by those affected by flooding, working to support and represent individuals and communities at risk. The organization focuses on empowering flood-affected communities to recover and improve flood resilience. The NFF encourages applications from individuals with lived experience of flooding, and from diverse backgrounds.

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Overview

This is a fantastic opportunity for a highly organised individual to assist the Membership Services Senior Manager.

Supporting the day-to-day operations of our membership function, the successful candidate will be pro-active and highly organised. This role is vital in ensuring a positive experience for current and prospective members, maintaining accurate records, supporting recruitment and retention activities, and contributing to our communications and engagement efforts.

Scope and Accountability:

Membership Administration

• Maintain and update member records in the CRM system, ensuring accuracy and data integrity.
• Process new membership applications, renewals, and resignations.
• Raise invoices for membership fees in accordance with finance procedures.
• Track and chase outstanding invoices in a timely and professional manner.

Member Engagement & Communications

• Draft and schedule e-blasts.
• Reach out to members to gather content, case studies, testimonials, and updates to feature across newsletters, campaigns, and advocacy work.
• Support the coordination of member surveys, feedback initiatives, and engagement campaigns.
• Respond to membership enquiries via email, in a timely manner.
• Assist with member onboarding and relationship management.

Prospect Research & Recruitment Support

• Research prospective members, and opportunities to support membership growth.
• Assist in the development of recruitment materials and outreach campaigns.

 Events & Campaign Support

• Assist with organising member events, webinars, and briefings.
• Support event administration including registrations and attendee communications.
• Assist with our Young Systems Leaders awards programme – communications for the award and supporting online workshops.

Other Administrative Support

• Maintain internal filing systems and documentation related to membership activities.
• Support cross-departmental projects where membership data or insight is required.
• Contribute to improving membership processes and identifying opportunities for efficiency.
• Provide general administrative assistance to the Senior Membership Manager and wider team.

General

• To respect the personal choice and lifestyles of colleagues those with whom we come into contact, ensuring that equal opportunity principles are always applied.
• To be an ambassador for IAPB and demonstrate IAPB organisational behaviours – Ambitious, Collaborative, Inclusive and Strategic.

Skills & experience

• Strong administrative experience, ideally within a membership body, charity, association, or customer-focused environment.
• Proficient in the use CRM systems and confident handling data.
• Excellent written and verbal communication skills.
• Strong attention to detail and highly organised.
• Ability to handle multiple tasks and meet deadlines.
• Experience using email marketing tools.
• The ability to operate autonomously.
• Excellent interpersonal skills, including the confidence and ability to deal with senior stakeholders.
• A collaborative approach.
• Commitment to the values and behaviours of IAPB.

Other Information

• Benefits include 30 days annual leave (plus statutory bank holidays)
• Pension scheme – 10% Employer contribution, no minimum employee contribution
• Group life assurance
• Hybrid working - this role will require 1 day a week (Tuesday) in our London office, the rest of the time will be home based. 
• Flexible working
• Employee Assistance Provider
• Various family friendly policies
• We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The International Agency for the Prevention of Blindness (IAPB) is the overarching alliance for the global eye health sector dedicated to eliminating the global vision crisis. A global network spread across 100+ countries, of the most brilliant and committed non-profits, philanthropists, public and private organisations.

There are 1.1 billion people living with sight loss because they don't have access to eye care services. We are making the case loudly and repeatedly that access to eye health services are vital to everything, for everyone.

IAPB, on behalf of its network, holds trusted relationships with the United Nations and the World Health Organization. No one else is operating under this same model with the same reach. We are a growing and successful international organisation registered as a charity in the UK with a dedicated staff team located around the world.

We are seeking someone to be a part of our journey and help us achieve our goals. We are a small charity with a supportive can-do attitude. We are informal but professional and work flexibly. This role offers a real opportunity for someone to contribute our development and progress towards our goals.

To apply:

Please apply via CharityJob. Closing date 18th January 2026.

Due to the volume of applications received, we are unable to respond to everyone. If you have not heard from us within 28 days of the closing date, please assume your application has been unsuccessful. 

Coeliac UK is looking for an experienced and people-focused Membership Experience Manager to lead the delivery of outstanding services to our members.

Job Title: Membership Experience Manager
Contract Type: Permanent, Full Time
Location: Head Office, High Wycombe (Hybrid working available)
Salary: £41,291 per annum
Salary Band: Services (SE3)
Line Management: 3 FTEs
Benefits: 36 days holiday (including bank holidays), enhanced parental leave, flexible working, private counselling service, professional development opportunities
Closing Date: 19th January 2026 (early applications may be reviewed as received)

This is a key leadership role within the Membership, Services and Volunteering Directorate, responsible for ensuring our membership scheme delivers real value, strong engagement and excellent experiences at every stage of the member journey. Working closely with colleagues across the charity, you will help drive member acquisition, retention and satisfaction while fostering a positive and collaborative team culture.

Key Responsibilities:

• Lead and manage the Membership Team to deliver excellent member services and positive end-to-end member experiences.
• Oversee the full membership journey, from enquiries and joining through onboarding, renewal and reactivation.
• Support the development and delivery of membership acquisition and retention strategies, ensuring value for members and sustainable income for the charity.
• Ensure accurate, high-quality information is provided to members across all channels, including the Helpline.
• Work collaboratively across the charity to maximise engagement with membership, fundraising, volunteering and advocacy initiatives.
• Track and analyse membership data and KPIs to identify insights, improvements and future opportunities.

About You:

We’re looking for a confident and supportive leader with a strong background in membership or service delivery. You will bring:

• Proven experience delivering excellent service within a membership-based environment.
• Strong people management skills, with the ability to motivate, develop and support a team.
• Excellent written and verbal communication skills.
• Strong analytical and numeracy skills, with experience interpreting complex data.
• The ability to manage multiple projects on your own initiative while working collaboratively across teams.

About Coeliac UK:

Coeliac UK is the charity for people who need to live without gluten. For over 50 years, we’ve been supporting those with coeliac disease and related conditions by providing trusted advice, funding vital research, and campaigning for better access to safe gluten free food. Our work ensures that no one’s life is limited by gluten.

Closing date: 19th January 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Candidates may also be searching for similar roles such as: Membership Manager, Supporter Experience Manager, Customer Experience Manager, Member Services Manager, or Engagement Manager.

Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

No agencies please.

About CoppaFeel!

CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.

We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.

Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.

The Role

We’re looking for a creative and proactive individual to join our marketing team at CoppaFeel! – this role will play an essential part in supporting our 3-year organisational growth strategy. This is an incredibly exciting time to join the team at CoppaFeel!, with ambitious plans happening in 2026, and the opportunity to own and develop a new area of our business.

We’re seeking an individual with experience in developing and nurturing relationships with high profile ambassadors and patrons in the charity sector. The right candidate will take the lead in identifying cross-functional projects across our organisation where high profile ambassadors and patrons could help further our work to end the late diagnosis of breast cancer in young people, including fundraising, influencing and awareness raising campaigns. The successful candidate will be confident project managing high profile relationships, with existing connections to talent, as well as being fully immersed in youth culture. They will have experience and understanding of working with influential external stakeholders, and will play a key role in shaping new opportunities in this area for CoppaFeel!.

This is a great opportunity for an experienced ambassador professional who wants to make an impact at a small organisation with their vision and innovation. You’ll work collaboratively with the wider Marketing, Fundraising, Operations and Education teams within the organisation.

You’ll sit within the Marketing department and report to the Marketing Director. You’ll work closely with the Senior Engagement & Events Manager, Content Manager, Senior Challenge Events Manager, Head of Partnerships, Storyteller Manager and Senior Policy Manager.

This is a fixed term role for 18 months. The role is part time for 3 days per week.

Duties & Responsibilities

• Help raise awareness of CoppaFeel! amongst 18-24 year olds by creating, developing, and nurturing long-term, high-level relationships and strategic engagement plans for ambassadors and high profile supporters that resonate with this group. Lead on creating our ambassador and high profile supporter strategy, and manage how this is executed across the organisation.

• Lead collaboration with teams across CoppaFeel!, including Marketing, Fundraising and Education to create plans to integrate our ambassadors and high profile supporters. Provide expert guidance on celebrity and ambassador activity to ensure alignment with our values and strategic objectives.

• Develop and deliver an effective Ambassador Relations strategy that drives impact across campaigns and cross-organisational projects. Create new opportunities that contribute to CoppaFeel!’s strategic and financial goals.

• Play a lead role in identifying and creating new ambassador and high profile supporter relationships.

• Develop new and meaningful engagement opportunities for existing and prospective ambassadors, patrons and high profile supporters, ensuring best in class planning, delivery, and relationship management. Finding captains for our fundraising treks.

• Work closely with the Marketing Department and Marketing Director to establish effective processes around ambassador management, including social media management, and impact reporting

• Work in partnership with the full Marketing team to ensure strong executions and delivery of overall results.

• Work with leads in Education, EDI and Fundraising to help deliver relationships supporting their areas.

• Support our organisation’s Press function, working collaboratively with our Press agency and Marketing Director to identify appropriate opportunities for ambassadors and high profile talent.

• Support our content creator work, working collaboratively with our Content Manager and Social Media Manager to identify appropriate opportunities for ambassadors and high profile talent. Work with our EDI team to ensure high profile talent and ambassadors reflect our diverse audience group.

Skills, Experience and Qualifications

Essential

• Demonstrable experience of working in a similar role leading on ambassador and high profile supporter relationship management, either client or agency side.

• Experience working in a celebrity environment, including talent booking, long-term relationship building and project management. Confident independently owning high profile ambassador and supporter relationships, with strong experience working collaboratively with high profile talent.

• Demonstrable ability to deliver ambassador talent strategies, tailored to key audiences and working with others to execute.

• Strong project management skills.

• Highly organised with the ability to use initiative to manage multiple tasks simultaneously and meet deadlines.

• A strong understanding of risk management.

• Understanding of Gen Z audiences and insights, and how these translate into high profile supporters and ambassadors, including awareness of trends.

• Driven individual who takes initiative and thrives in an ambitious environment.

• Strong communication skills and collaborative personality, comfortable dealing with senior stakeholders and giving feedback.

Desirable

• Budget management experience

• Experience attending photo / video shoots

• Experience of live events / experiential activations

• Experience within the charity / health sector

• Demonstrable interest in purpose-driven work

• Demonstrable experience working with influencers/content creators, and accompanying knowledge of gifting strategy

Application information

Applications will close at the end of 1st February 2026 with the aim to commence interviews week commencing 9th February.

CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.

Main benefits, Terms & Conditions

Annual leave entitlement: 22 days, plus office closure at Christmas, a day off for the founders Cancerversary and a day off for your birthday.

• Employee Assistance Programme

• Health Cash Plan

• Access to Self Space training and 1:1 therapy

• Core working hours of 10am to 4pm

• Flex Friday; every other Friday off, offering the time to recharge and ensuring work life balance, while remaining available in case of emergencies

All annual leave and benefits are pro-rata'd for part time employees.

Equality, Diversity, and Inclusion

At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.

We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.

We are seeking an experienced Chief Operating Officer / Deputy CEO to help lead our growing organisation through an exciting period of consolidation and development.

You will work closely with the CEO and Trustees, overseeing operations, finance, people, and systems across our six community projects, helping ensure strong governance, sustainability, and impact.

We’re looking for someone with:
• Senior leadership experience in the charity or non-profit sector
• Strong operational and financial management skills
• Experience leading teams and multiple projects
• A collaborative, values-driven leadership style

This role has a Genuine Occupational Requirement for the post holder to be a practising Christian, in accordance with the Equality Act 2010.

How to apply:
Click here to download the Applicant Information Pack which also includes details of how to apply or contact us for further information.

Who we are

For nearly 90 years, Yateley Industries has supported disabled adults to live, work, learn and play as part of an inclusive community.

Yateley is founded on the principle that disabled people should enjoy the same opportunities as everyone else. We have created a unique ‘village within a village’ environment where people can live independently, gain meaningful employment, learn new skills and connect with their community.

Today, we employ 58 disabled adults in paid supported work, provide safe and affordable accommodation and run a growing range of community and employability programmes.

Our impact is significant. Independent analysis shows that our model generates £5 in social value for every £1 invested in us.

Our next chapter

We are at a critical moment in our development. With demand rising, a 47-unit supported housing estate ready for redevelopment, new commercial opportunities emerging in our factory and increased national interest in supported employment, we are ready to accelerate our plans for growth.

To deliver this, we are appointing a Deputy CEO for Operations and Enterprise to provide strategic operational leadership and drive commercial growth across the organisation. This new role has been created to strengthen our senior team, improve our operational resilience and enable our CEO to focus on external influence, partnerships and national advocacy.

Why this role matters

Supported employment changes lives. National policy is shifting, employers are calling for inclusive recruitment pipelines, and our model provides a return on investment and makes a difference. With a 90-year heritage, a waiting list of people who want to work with us and growing national visibility, this is a rare opportunity to play a central role in transforming a charity with extraordinary potential.

Leading operations, income and enterprise

This is a significant role for us, and you will:

• Lead four major workstreams: intensive housing management, factory commercialisation, tendering and employability and community hub income growth
• Strengthen operational systems, quality assurance, safeguarding, governance and performance monitoring
• Build commercial and social enterprise capability, setting clear targets, developing pricing models and securing new contracts
• Lead the housing transformation programme, including the Intensive Housing Management application, estate planning and recruitment of housing and maintenance posts
• Provide a clear and motivating presence for frontline staff, disabled employees and programme participants

Your aptitude, values and aspiration for your own growth are what we are primarily focused on. We do not expect you to be an expert in every area on day one. You will be empowered to develop and grow, and will have access to specialist support, particularly on housing and tendering.

What matters most is your commitment to supporting disabled people, your willingness to learn how to lead in new areas and your desire to ensure that Yateley can grow and help even more disabled people thrive.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

At S.A.L.V.E. we believe:

- No young person should have to live or work on the streets

- Young people who have lived and worked on the streets deserve the chance to fulfil their potential

- Young people on the streets should have trustworthy, supportive adults around them

With the generous help of our supporters, S.A.L.V.E. works with children on the streets of Jinja, Uganda, so they have the opportunity to leave their difficult pasts behind them and move forward, towards a brighter future.

We have Drop in Centres and Street Outreach services for children currently living on the streets. We offer short term residential care in our Halfway Homes or Drug Rehabilitation Centre to help children to transition off the streets, and follow up care and support for when a child has been resettled home to their family. We also offer educational support, and/ or business skills start up and training where assessed to be needed to help a child to settle home successfully and to ensure their family can thrive in the long term.

We are looking to recruit a new CEO who believes in our vision that there should be “No Street Called Home” for children living on the streets in Uganda and who wants to help us to grow this impact and further change children’s lives.

Our Journey

S.A.L.V.E. International was founded in 2008 by Helen Huthwaite and Nicola Sansom. Since then, we have gone on to resettle 978 street connected children with their families. We have also supported 378 young people through education, rehabilitated over 1000 street connected children at our Residential Centre and initiated 495 small businesses to support families. Over the years, our advocacy work has included being part of Small Charity Week in the UK parliament, and being part of a delegation to the UN with the Consortium for Street Children.

Today we employ 4 staff in the UK and 27 in Uganda. Our annual turnover is approximately £300k. New developments in our work include sports programming and a very promising tailoring course. We are well on track to achieve our 2022-27 strategic goals - reaching more children, expanding support for girls, strengthening families and improving our funding sustainability.

Looking forward, the demand for our services continues to grow, whilst charities in general are facing a very difficult financial position. We are looking for a Chief Executive Officer who will consolidate and develop existing initiatives and continue to diversify our provision. They must be able to enhance our efforts to improve our long-term financial sustainability. Working in collaboration with the Board, they will develop our next strategic plan in line with our vision and values.

Job Purpose

● To be a visionary who drives forwards and maximises the impact of the organisation. Working with the Board of Trustees to ensure that a strong vision with clear strategic planning is in place for the organisation to best benefit our service users.

● To work with the Ugandan and UK team to develop and improve our existing programmes of work for the organisation to best benefit our service users.

● To oversee the budget, finance and risk management of the organisation.

● To oversee our fundraising strategy and grow relationships with new and existing funders to a high standard ensuring that maximum potential support is achieved.

● To proactively identify prospects, approaching and winning resources from new partnerships in the wider community to best meet S.A.L.V.E.’s aims and objectives.

● To raise awareness of the work of S.A.L.V.E. International and oversee our advocacy and communications strategy and implementation.

Key Activities

The following activities are intended as a guide to the main responsibilities of the post and are not an exhaustive list of duties and tasks.  The post-holder may be required to undertake other duties that are not listed below, at the direction of the Board.  The job description may be amended from time to time after consultation with the post holder.

STRATEGY

• Lead the organisation by working collaboratively with our global team of staff, volunteers, and board members to ensure a strong strategic plan is in place, which is reviewed and improved over time to maximise the organisation’s impact.

FUNDRAISING

• Leading and championing our fundraising strategy. Helping to develop our one off and regular financial supporters through finding new opportunities and networks, giving talks, ensuring quality timely communications, and reporting to existing supporters.
• Supporting and co-working with our Development Manager to research new application prospects, and helping to maintain and develop the income from our existing network of corporate, organisational and Trust and Foundation partnerships and donors. This includes writing and reviewing funding applications and reports as needed.
• Lead on the drafting of larger or multi-year funding applications, with support from the Development Manager to finalise.

FINANCE

• Overseeing the budget and financial management of the organisation to ensure the organisation’s long term sustainability and sound financial management, including creating the annual budget for approval by the UK Board.
• Collaboratively reviewing the charity’s financial controls and performance, including a final review of the monthly accounts (UK and Uganda), and overseeing the internal audit of our accounts with the finance committee.
• Ensuring the organisation is financially compliant according to the Charities Commission and meets all statutory requirements.

HR

• Recruiting, training, developing and managing staff and volunteers in the UK to help to build the capacity of the organisation as needed. This currently includes line managing: Ugandan Country Director, Development Manager, Communications Manager
• Support the Country Director with recruitment in Uganda.
• Creating a strong sense of team spirit and a culture of appreciation and reliability within the team by reinforcing organisation values and ensuring accountability.

GOVERNANCE

• Working closely with and supporting our UK and Ugandan boards to ensure that the governance of the organisation is strong.
• Lead on creating, reviewing, and developing policies, procedures and systems, including but not limited to ensuring quality safeguarding and risk management for the organisation.
• Ensure the organisation is appropriately prepared for potential risks
• Ensuring the organisation is compliant according to the Charities Commission and meets all statutory requirements.

COMMUNICATION

• Overseeing the communications strategy of the organisation, ensuring the website, social media, newsletters, annual report and mailings out to supporters are kept up to date by supporting our Communications Manager. This includes drafting and checking copy and promoting and marketing events and campaigns for the organisation to raise funds and awareness.
• Being an advocate for the organisation, by seeking and maximising opportunities to represent the organisation, to help raise awareness and support for the work we do and the needs of street connected children generally.

PROGRAMMES and OPERATIONS

• Leading and collaborating with the wider team to develop and improve our programmes through regular evaluation and learning reviews.
• Support the Country Director to ensure the organisation operations function smoothy, and that the strategic plan can be implemented.

PARTNERSHIPS

• Representing S.A.L.V.E. in partnerships and networks such as the Consortium for Street Children to ensure that we are making the most of funding, partnership and advocacy opportunities.
• Manage relationships with key partners in the UK and internationally, to ensure we are collaborating to achieve the greatest impact.

SAFEGUARDING

• To be the Safeguarding Lead within the organisation, and continually strengthen safeguarding as a priority in all our work.

MONITORING AND EVALUATION

• Support the Development Manager with the effective functioning of the organisations M&E system, Upshot. Ensure all team members are meeting their monitoring, evaluation and learning obligations and objectives.

SKILLS REQUIRED

ESSENTIAL CRITERIA

Fundraising and External Relations

• Proven and demonstrable track record of securing income from multiple sources, including Trusts and Foundations, corporate partners or institutional donors.
• Direct experience of preparing, writing, and managing significant funding applications, including multi-year or high-value proposals.
• Ability to represent an organisation confidently to donors, partners and external stakeholders, including through public speaking and networking.

Leadership and Management

• Senior leadership or management experience within the charity or social purpose sector, with evidence of leading teams, managing performance and developing organisational capacity.
• Demonstrable ability to build and maintain positive working relationships across teams and stakeholder groups.

Strategic and Operational Capability

• Proven ability to develop, review and implement strategies, organisational systems, policies and procedures that support growth, quality and compliance.
• Strong understanding of budgeting and financial oversight, with experience of interpreting financial information to inform decision-making.

Governance, Compliance and Safeguarding

• Knowledge of charity governance expectations and safeguarding responsibilities, ideally within organisations working with children or vulnerable groups.
• Commitment to good practice, ethical leadership and accountability.

Personal Attributes

• Highly proactive, solution-focused and resilient, with evidence of managing challenges constructively.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Friendly, approachable and values-driven, with clear alignment to S.A.L.V.E.’s mission and work.
• Willingness to be ‘hands on’.

DESIRED CRITERIA

Fundraising

• Experience of cultivating and stewarding significant individual donors or corporate sponsors over time.
• Experience of delivering presentations, talks or fundraising-driven events to external audiences.

International and Cross-Cultural Experience

• Experience working in an African context or supporting programmes delivered within Africa.
• Previously lived or worked in Uganda, or having strong personal ties or lived experience relevant to the Ugandan context.

Leadership and Governance

• Experience of working collaboratively with a Board of Trustees or equivalent governance body.
• Experience of leading organisational change or growth phases.

Monitoring, Evaluation and Learning

• Experience using programme data or M&E systems to inform fundraising proposals, impact reports or strategic decision-making.

Qualifications

• Relevant academic, management or professional qualification (e.g., international development, charity management, safeguarding, finance, leadership).

FURTHER INFORMATION

Reporting to: UK Board

Location: Remote, with travel in the UK and to Uganda

Working Hours: Full Time, 37.5 hours per week

How to Apply:

Please send your CV and a one page covering letter.

Your cover letter should clearly demonstrate how you meet the job specification above, and why this role is suitable for you.

Applications without a covering letter will not be considered.

Please note: You must already have the right to live and work in the UK to apply for this role.

Closing Date: Sunday 25th January 2026, 6pm

Note: Shortlisted candidates will be asked to complete a written task during the week commencing 2nd February.

Expected Interviews Dates:

- First Round (virtual): 10th and 11th February

- Second Round (in-person): Week commencing 23rd February

Anticipated Start Date: As soon as possible

Title:   Head of Programmes

Reporting to: Chief Executive Officer

Salary Range £45,000-£51,000

Location: London, UK (with travel)

Contract type: Permanent contract

The Democratic Progress Institute (DPI) is an independent non-governmental organisation established in consultation with international experts in conflict resolution and democratic advancement. DPI seeks to promote peace and democracy building through strengthened public dialogue and engagement.

Overall Purpose of the Position

The Head of Programmes is responsible for overseeing the implementation of the organisations’ project activities and leads the DPI Programmes team, also ensuring a close working relationship with Finance, Fundraising and Operations colleagues. The role works with the CEO on operational, fundraising, strategic and monitoring levels and also involves representing DPI at external meetings and events as needed.

Project Management

• Coordinates the day-to-day operational management of the DPI’s programmes, including the implementation of activities and financial matters– in close coordination with relevant colleagues.
• Monitors the implementation of project activities and ensures compliance with the strategic framework as well as internal procedures and policies including financial and administrative.
• Facilitates programmes and events meetings (including designing the agenda and overseeing the organisation and preparation of materials)
• Manages performance of programmes’ team both Türkiye and UK.
• Organises regular meetings with the Programmes team to ensure project plan is on -track.
• Keeps an up-to-date overview of programme delivery, reports any challenges, and suggests solutions to the CEO.
• Builds project budgets with Finance, monitors project expenditures, develops financial strategies and addresses financial challenges.
• Monitors the political and security situation in Türkiye and the wider regions, developments relating to the conflict and impact on the project.

Reporting

• Works closely with the Funding and Development Manager to ensure timely delivery and monitoring of contractual reports, including interim and final reports to donors.
• Ensures that projects are implemented and reported in a timely and qualitative manner.

· Follows up with the team and gathers the reporting of meetings.

· Oversees deliverables and performance of the M&EE and Communications consultants.

Network

• Represents and promotes DPI’s work in varied contexts and maintains relationships with external stakeholders in Türkiye and in Europe such as political party representatives.
• Builds and maintains relationships with partners and donors alongside the Funding and Development Manager when needed.
• Carries out frequent visits to Türkiye and maintains a good working knowledge of the facts on the ground when needed.

Project Development

• Translates strategy into operational objectives and develops project/fundraising proposals including concept notes and narrative project proposals in conjunction with Funding and Development Manager.
• Identifies operational developments needs and develops corresponding opportunities and initiatives.

· Supports the CEO in strategic developments related to the project.

Key Experience/Technical Competencies/Knowledge required for the position.

The successful candidate should have the following

§  A postgraduate degree in Political Science, Law, Conflict Resolution, International Relations, or a related discipline is highly desirable.

§  At least 8-10 years’ experience in project management in charity or NGO setting.

§  Experience directly managing a team including remotely.

§  Strong experience of EU funding streams, rules and regulations and knowledge of government grant processes

§  Strong organisational and planning skills.

§  Critical and strategic thinking skills.

§  Experience in research and complex information analysis.

§  Knowledge of Türkiye political situation (desirable).

§  Strong writing and oral skills in English.

§  Knowledge/experience of and commitment to peace-making/humanitarian field.

§  Understands and respects confidentiality terms.

§  Ability to manage under tight deadlines and in high-pressure environments

§  A DBS certificate is preferable.

Interpersonal Skills needed for the position

§  Multi-tasker

§  Extremely reliable

§  Flexible and able to take initiative

§  Self-learner

§  Strong team player

§  Confidentiality

Applications will be considered on a rolling basis with the final deadline set as the 19th of January 2026

The successful candidate should have the right to work in the United Kingdom

EQUAL OPPORTUNITIES

DPI is committed to Equal Opportunities and Cultural Diversity.

DPI SAFEGUARDING STATEMENT

DPI maintains zero tolerance for sexual exploitation and abuse. All employment offers are conditional upon the receipt of satisfactory references and the signing of our code of conduct with a particular focus on Protection from Sexual Exploitation and Abuse.

PCS is a union with an organising culture. Our approach is about building union power. Industrial officers will be given opportunities to work in, and develop expertise in, all aspects of the role including bargaining, organising, campaigning, equality, education and learning.

PCS has a number of permanent vacancies at various PCS locations: offices in Birmingham, Bristol, Cardiff, Clapham (London), Glasgow, Leeds, Liverpool and Newcastle. Successful candidates will work collaboratively across the union, to deliver effectively for our members and contribute to the unions continued success.

Salary and Location

• London/Regional
• Band 4, London Spine points 27- 23
• London Starting salary: £51,759 p.a. rising to £58,877 p.a. in annual increments
• Regional Spine points 30-26
• Regional Starting salary: £47,844 p.a. rising to £54,027 p.a. in annual increments

Successful candidates for the Industrial Officer role will be able to demonstrate:

• Methods and techniques for bargaining, campaigning and organising
• Basic knowledge of employment rights, equality legislation discrimination law and working practices
• Understanding of the political processes in the UK and the role and work of trade unions
• Project Management (e.g. Campaigning)
• Impact and use of Digital and IT applications in a trade union
• Evidence of ongoing training and continuing professional development

The main duties of the Industrial Officer role include:

• Encouraging participation and recruitment of new members, particularly of under-represented groups
• Co-ordinating and working with committees
• Industrial relations and negotiations
• Advocacy and representation

The ability to organise own work, identify and set priorities as well as communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences are all essential.

Candidates will be informed after the interview whether they are appointable. The General Secretary will have ultimate responsibility of allocating roles to the successful candidates, with decisions being notified on filling any vacancies in due course.

Closing date: at 12 midday on Monday 26 January 2026.

Interviews will be held in person at PCS Clapham: Monday 9 February 2026 and Tuesday 10 February 2026.

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: INDUSTRIAL OFFICER

Ref: 0126

Grade: Band 4, London or Region

Salary:

London Spine points 27-23

London starting salary £51,759 p.a. rising to £58,877 p.a.

Regional Spine points 30-26

Regional starting salary £47,844 p.a. rising to £54,027 p.a.

Location: London/Region

Purpose of the job:

To identify and maximise the potential for union growth, influence success by developing and promoting the unions bargaining, campaigning, equality and organising agenda, encouraging membership participation and support in allocated areas of responsibility, in line with PCS policy.

Responsible to: National Officer

Responsible for: Not applicable

Contacts

External:

Media, PCS members, senior and elected officials, employers, potential members. Members of other trade unions and related bodies. Ministers, Members of UK government, Scottish Parliament, the Welsh Government, Northern Ireland Assembly, and other governmental staff. Legal representatives, pressure groups, campaigning and community bodies.

Internal:

PCS Staff, Departments, Regions and Nations and Senior Managers.

Main duties and responsibilities

This is a generic job description that covers all the different roles of an industrial officer.

1. Bargaining

• Develop a bargaining agenda with activists and members, ensuring all bargaining activities are informed by the PCS equality agenda, policies and practices
• Take responsibility for negotiations with the management of civil service departments, agencies, public and private sector employers including pay and conditions of service of PCS members
• Represent PCS at joint meetings with management and other trade unions
• Prepare and present reports, and undertake effective monitoring and implementation of decisions, including consultative and legal ballots e.g. on pay and industrial action
• Participate in appropriate branch, group and national events to share information and knowledge

2. Campaigning

• Develop and maintain knowledge of campaigning, monitoring trends, establishing and maintaining contacts and attending appropriate internal and external meetings and events
• Progress national campaigning objectives as agreed by Annual Delegate Conference, Region/Nation and Group conferences and the National Executive Committee, providing strategic and technical advice to inform campaigning decisions
• Identify and work with full time officers, reps, other trade unions and campaigning organisations to develop and promote PCS campaigning objectives to key audiences
• Co-ordinate and draft, in liaison with the PCS design team where relevant, campaigning materials, briefing, etc. for a range of audiences in support of PCS campaigning objectives
• Deal with the media in relation to specific campaigns

3. Equality

• Identify and prioritise issues and trends in equality practice and develop responses in line with PCS policies
• Keep up to date with developments in equality practice and equality legislation in Britain and Europe
• Provide advice on equality practice and the Equality Act 2010 and on the handling of personal cases
• Produce guidance to support negotiations
• Contribute to PCS Academy courses on equality issues
• Support the PCS equality forums and networks either nationally or in region/nation
• Organise meetings, seminars and events to promote understanding of equality issues

4. Organising

• In line with the PCS National Organising Strategy, develop and support lay structures and build membership density in areas of responsibility
• Encourage activist and member participation in union activities
• Develop links between Groups/National Branches/Sections at local, regional and national level and with appropriate external organisations
• Identify and win collective bargaining rights in new areas
• Supporting strategies to recruit new members, build PCS locals and facilitate cooperation across branches
• Assist in building and embedding an organising culture across the union

5. Developing effective communications and enhancing membership participation

• Ensure digitalisation, information and communications methods are effectively implemented and used to generate improvements
• Ensure effective communication networks with members are in place in areas of responsibility
• Promote and undertake face-to-face communication, where appropriate, in the workplace
• Understand and make effective use of PCS specialist resources, communication channels and technology
• Enhance activist and member understanding in order to encourage wide participation in decision-making processes e.g. PCS ballots, elections and members meetings, and in other union activities and campaigns
• Establish and maintain contacts across the union, and with employers and external bodies e.g. including MPs, media, other unions, and various campaigning and pressure groups
• Draft and publish circulars and briefings, address meetings and conferences
• Develop and maintain the relevant pages on the PCS website
• Sub-edit, re-write, copy, and proof read printed and electronic communications

6. Ensuring implementation of equality policies/improving representation

• Contribute to PCS policies on equality by developing innovative strategies to tackle inequality and discrimination, on the grounds of protected characteristics
• Build a membership and activist base that reflects the diversity of the area of responsibility by developing innovative strategies to tackle inequality and discrimination
• Engage with employers on the equality bargaining agenda
• Equality-proof employer policy and practices
• Equality-check PCS structures, policies and practices
• Develop strategies to increase membership density and participation at all levels and areas of union activity amongst under-represented groups to reflect the make-up of the workforce and to remove all barriers to equality
• Promote awareness of the importance of diversity and equality measures among members and activists and with the employer
• Participate and encourage participation in equality forums and events

7. Supporting and developing lay structures and representatives

• Develop and implement strategies to identify and support new leaders and representatives
• Build effective teams which share responsibility for tasks and decisions
• Ensure that lay structures are effective and comply with PCS Rules
• Build an activist base which reflects the diversity of the membership
• Secure appropriate facilities from employers in line with best practice
• Ensure areas of responsibility are kept up-to-date with relevant policies e.g. government, academic, etc.
• Provide guidance and explain the unions structures and policies e.g. on roles and responsibilities
• Ensure structures within areas of responsibility are provided with all the necessary administrative support

8. Promoting learning and development

• Encourage, educate and support members into activism and into elected roles within the union
• Identify and address activists training needs
• Promote learning in the workplace through negotiated agreements with employers and relevant bodies
• Develop and deliver courses and learning materials

9. Team working

• Proactively promote team and collaborative working across PCS departments
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance to team members

10. General

• Participate and input information into PCS planning and budgeting processes
• At all times implement and promote the PCSs Equal Opportunities Policy adhering to the PCS Values
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Act in a manner that enhances the work of the PCS and its overall public image
• Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required
• Such other duties that may reasonably be requested by the Line Manager and that are within the level of the responsibility of this post
• Willing to work outside normal office hours and location

Person Specification: INDUSTRIAL OFFICER

Ref: 0126

Date: January 2026

Location: London/Region

ESSENTIAL FACTORS

EXPERIENCE

• Encouraging participation and recruitment of new members, particularly of under-represented groups
• Co-ordinating and working with committees
• Industrial relations and negotiations
• Advocacy and representation
• Project Management (e.g. Campaigning)

TRAINING

(including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to participation in appraisal and development review process
• Commitment to undertake job-related training

KNOWLEDGE

• Understanding of the political processes in the UK and the role and work of trade unions
• Basic knowledge of employment rights, equality legislation discrimination law and working practices
• Methods and techniques for bargaining, campaigning and organising
• Impact and use of Digital and IT applications in a trade union

SKILLS

• Ability to organise own work
• Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
• Ability to identify and set priorities
• Ability to build and co-ordinate teams and networks
• Ability to identify, research, analyse and present evidence, including statistics

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

Member Services Officer

Location: Hybrid - with 5 days per month in the London office
Duration: 6-month Fixed Term Contract
Hours: Full-time (35 hours per week, Monday to Friday 9:00-17:00)
Salary: £30,500-£33,000 FTE

Charity People is delighted to be partnering with a leading professional membership organisation to recruit for their next Member Services Officer.

This is an exciting opportunity to join a collaborative membership team and deliver exceptional service to professionals across the UK. The organisation plays a vital role in supporting its members through education, training, and advocacy, ensuring the highest standards of care and professional development.

About the Role

As Member Services Officer, you will be the first point of contact for members, prospective members, and stakeholders, providing outstanding customer service across multiple channels, including phone, email, and Live Chat. You will assist with membership applications, payments, and benefits, and support exam candidates throughout their journey.

Key responsibilities include:

• Acting as the primary contact for members and stakeholders, handling queries confidently and professionally.
• Supporting membership processes including applications, renewals, and benefits.
• Administering exam applications and guiding candidates through eligibility, payments, and post-exam processes.
• Delivering accurate, timely information to members and candidates via phone, email, and Live Chat.
• Maintaining accurate records in the organisation's database and ensuring compliance with data protection.
• Collaborating with internal teams to resolve queries and improve processes.
• Collecting and acting on feedback to enhance service delivery.

About You

We're looking for someone with:

• Proven experience delivering high-quality customer service in a busy environment.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Confidence in handling high volumes of enquiries and working under pressure.
• Practical experience with CRM systems and data entry.
• Ability to work collaboratively and independently with a proactive approach.
• Commitment to values of respect, integrity, collaboration, and innovation.

How to Apply

Please apply without delay, as we are reviewing applications on an ongoing basis for this urgent role.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please let us know if you require any adjustments to ensure the application process works for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

About Mesothelioma UK

Mesothelioma UK is a national charity dedicated to supporting anyone affected by mesothelioma, a rare and aggressive form of cancer caused primarily by asbestos exposure. Our mission is to help people live better and longer, champion equitable access to improved treatments, advance research, and amplify the voices of those living with mesothelioma. We are proud to provide specialist nursing, information, research, and advocacy services across the UK.

The Opportunity

As our founder and current CEO steps down, we are seeking a visionary and values-driven Chief Executive to lead Mesothelioma UK into its next chapter. This is a pivotal moment for the charity, offering the chance to build on our strong foundations and drive forward our ambitious strategy to improve outcomes for all those affected by mesothelioma.

About the Role

Reporting to the Board of Trustees, the Chief Executive will:

• Inspire and lead a high-performing team, including our unique NHS-based nursing network.
• Develop and deliver organisational strategy and operational plans.
• Ensure robust financial management and income generation.
• Build strong relationships with stakeholders including the NHS, donors, partners, and research teams.
• Act as an ambassador for the charity, raising our national and international profile.
• Uphold our commitment to equity, diversity, and inclusion.

About You

We are looking for an exceptional leader who brings:

• Proven experience at CEO, Director, or equivalent senior level in a non-profit or health sector environment.
• A track record in leadership, strategic planning, financial management, governance and fundraising.
• Strong people management and stakeholder engagement skills.
• Passion for our mission and values, with high ethical standards and integrity.
• The ability to inspire, motivate, and unite staff, volunteers, and partners.

What We Offer

• Salary circa £75,000 (negotiable, dependent on experience)
• 10% employer pension contribution
• Health Cash Plan & Employee Assistance Programme
• Flexible working arrangements
• The chance to make a profound difference to people’s lives

Contract Type: Fixed Term until 31/12/2027

Hours: Part Time, 21 hours per week

Salary: £29,290.00 to £36,612.00, (pro-rata £17,574.00 to £21,967.20.00), dependent on your skills, knowledge and experience

Location: Cardiff - with regular travel to the South West. This is a hybrid role with 40-60% of the week spent in the Cardiff office.

Interviews: 29/01 in our Cardiff Centre

Join The King’s Trust during our 50th Anniversary year and play a vital role in changing young lives. As Philanthropy Manager for Wales and the South West, you’ll build powerful relationships with philanthropists and partners who want to make a lasting impact.

You’ll lead philanthropy fundraising across the region, maximising our place-based strategy in Wales and Bristol, focusing on £25k+ gifts, and developing inspiring proposals that bring our work to life. Working closely with local and national teams, you’ll turn ambition into action by helping thousands of young people gain the skills and confidence to find work.

If you’re a relationship-builder with flair for storytelling, a strategic mindset, and a passion for social impact, this is your chance to shape our next 50 years of opportunity for young people.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Philanthropy Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of Philanthropy Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Chief Officer

Citizens Advice Woking (CAW) provides free, independent, and confidential advice and information to the residents of Woking, and anyone who works in the Borough, particularly the most vulnerable, to help with the problems they face.  We are the only organisation locally that can and does address client issues holistically, across areas such as debt, housing and welfare benefits, not just single issues, and this is increasingly important as client problems become more complex.

We are looking for a Senior Manager who will bring both innovation and experience to lead a valued local charity.

Reporting to the Chair of the Trustee Board, the Chief Officer

• Is responsible to the Trustee Board for the management and leadership of Citizens Advice Woking,
• Represents Citizens Advice Woking to funders, partners and stakeholders,
• Ensures the delivery of a high quality, impartial and confidential service, utilising both paid staff and volunteers,
• Is responsible for the continuing funding, planning and financial management of the service,
• Represents the organisation in Woking and contributes to the overall provision of strategic advice services in the borough.

In particular, the priorities for the Chief Officer in 2026/27 will be to:

• Manage CAW’s external relationships with our funders and the Woking community generally, to ensure satisfaction with the delivery of current projects, and their continuation,
• Collaborate closely with the other Surrey LCA Chief Officers to respond to the changing funding landscape. In parallel, continue to identify and deliver local projects for local funders,
• Ensure that suitable alternative premises are secured, and the transition is managed as smoothly as possible,
• Ensure the staff and volunteers are enabled to work effectively, particularly during this period of disruption,

The Chief Officer has an important leadership role, working closely with the Operations Manager, who has line responsibility for the staff and, generally, the internal CAW operation.  The volunteers are managed on a day-to-day basis by the Advice Session Supervisors, who are critical to ensuring the quality of advice to clients, and the smooth running of the office. 

How to apply

To apply for the role of Chief Officer at CAW, please see the Job Pack on our website.

You will need to send us your CV and a maximum 2 page supporting statement. The supporting statement should demonstrate how you meet the criteria outlined in the person specification and outline why you are interested in becoming the CO of Citizens Advice Woking.

Closing date for applications: Friday 6th Febraury

Applications will be reviewed on receipt, and we reserve the right to close earlier if applications from sufficient suitably qualified candidates have been received

The Head of Delivery leads Home-Start Camden & Islington’s family support services, delivering high-quality, responsive support that puts children and families at the heart of everything we do.

The role brings together strategic leadership, operational management and frontline oversight, ensuring services are safe, effective and responsive to the diverse needs of local families. The Head of Delivery will lead and support a team of staff and volunteers, foster a culture of learning and reflective practice, and build strong partnerships with local organisations, health professionals and statutory agencies to improve outcomes for families.

With extensive experience of working in and leading services for children and families, the postholder will ensure robust safeguarding, quality assurance and impact monitoring across services, using evidence and feedback to drive continuous improvement. They will play a key role in shaping the future of Home-Start’s services in Camden & Islington, championing the organisation’s values and its commitment to equality, diversity and inclusion in everything we do.

Key Responsibilities 

Leadership and Management 

• Lead, motivate, and support a diverse team of staff and volunteers, fostering a culture of learning, reflective practice, and high-quality service delivery. 

• Line manage Family Liaison Managers and the Community Project Manager, providing supervision, performance management, professional development, and wellbeing support. 

• Oversee volunteer recruitment and management processes, ensuring they are effective and aligned with organisational standards. 

• Act as deputy to the CEO, providing leadership and oversight in their absence and supporting strategic decision-making. 

Service Delivery Oversight 

• Ensure the delivery of family support services meets organisational standards, safeguarding requirements, and the needs of local families. 

• Monitor operational processes, including referrals, caseload management, and community project delivery, ensuring staff and systems operate effectively and efficiently. 

• Oversee projects and community events, ensuring they are delivered successfully and aligned with organisational priorities. 

Safeguarding, Quality, and Impact 

• Maintain robust safeguarding policies and procedures across all services, ensuring staff are trained and supported in safeguarding responsibilities. 

• Implement and oversee quality assurance and impact monitoring systems, using data, feedback, and evaluation to inform decision making and continuous improvement. 

• Ensure compliance with statutory and organisational standards, including legislation relating to children, families, and volunteer management. 

Partnerships and Stakeholder Engagement 

• Develop and maintain collaborative relationships with local services, health professionals, statutory agencies, and voluntary sector organisations to strengthen outcomes for families. 

• Represent Home-Start Camden & Islington externally at meetings, networks, and partnership forums. 

• Advocate for the needs of families in Camden & Islington and contribute to service development informed by local community needs. 

Strategic Contribution 

• Contribute to organisational strategy, planning, and policy development, ensuring operational delivery aligns with Home-Start Camden & Islington’s goals.