About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
You’ll ensure service enquiries are handled sensitively and efficiently, demonstrating excellent customer care skills via telephone, email and occasionally face to face. You’ll play a pivotal role in ensuring the smooth running of services includes Moving Forward courses, Living with Secondary Breast Cancer and Younger Women Together.
About you
You’re enthusiastic, proactive and committed to providing excellent customer service. An experienced administrator, you’ll be organised and methodical as well as possessing excellent working knowledge of IT systems, including working with databases.
Friendly and approachable, you’ll be able to quickly build effective connections with new people and have a sensitive approach and understanding of confidentiality appropriate for working with vulnerable people.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 15 December 2025 9 am
Interview date Wednesday 17 December 2025
We reserve the right to close this advert early subject to volume of applicants. Therefore, if you are interested, please submit your application as early as possible.
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Thank you!
Young Lives vs Cancer is seeking tenders from experienced organisations to deliver housekeeping and cleaning support at Paul’s House, our Home from Home accommodation in central London. This service supports families of children and young people (aged 0–24) undergoing cancer treatment at nearby hospitals.
Contract Overview
Location: Paul’s House, 62, 64–66 Huntley Street, London, WC1E 6DD
Contract Term: 3-year term with potential extension to five years.
- Annual Value: Up to £80,000 including VAT
- Total Contract Value: Up to £240,000 including VAT
- Hours Required: 75 hours of housekeeping support per week, for 50 weeks per year. Core hours Monday – Friday between 8am and 1pm
Scope of Services
The successful tenderer will:
- Deliver high-quality cleaning and housekeeping services in accordance with the supervision of the managers at the premises
- Work alongside our Accommodation Service staff
- Maintain a safe, welcoming, and caring environment for families
- Ensure compliance with health & safety and safeguarding procedures
- Provide staff who are respectful, sensitive, and supportive to families
- We take our safeguarding responsibilities seriously and have the same expectation of services we commission including safe recruitment practices. Providers will be required to have rigorous safe recruitment practices in place including that all staff have enhanced criminal record checks, complete and up to date references and comprehensive work history.
Key Dates
- Visits to Paul’s House: 9th and 10th of December 2025
- Deadline for clarification questions: 10th December 2025
- Tender deadline: 12th January 2026 (12 noon)
- Tender interview for shortlisted firms: 26th January 2026
- Inform applicants of outcome: 29th January 2026
- Target start date: 2nd March 2026
Please note that visiting Paul’s House on an agreed date is a requirement.
Application Process
Full details can be found in the tender document and via the apply link.
