Advocate Training Coordinator Jobs
£30,000 + 6% pension contribution (pro-rata)
Fixed term until 31st October 2024 with potential for extension depending on funding.
14 hours/week
We are looking for an enthusiastic and organised person to run our new Lewisham Asylum Hub: a drop-in service for asylum seekers living in the borough. You will coordinate and/or run social, educational and well-being activities for asylum seekers staying in hotels and initial asylum accommodation in Lewisham. With a great knowledge of local services, you will ensure asylum seekers are connected to local social and educational opportunities in and around Lewisham.
You will thrive in a busy environment and be able to manage lots of different tasks at once. You will understand how to create a safe and welcoming environment for refugees.
LRMN is a well established refugee and migrant organisation in London providing a range of services including specialist legal advice on immigration, housing and welfare benefits, counselling, health access, social and well-being activities, emergency supports and more.
We offer our valued staff the following:
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26 Annual leave days entitlement (pro-rata) plus bank holidays
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days off between Christmas and New Year (normally 3 days)
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well-being support including access to Employee Assistance Programme and massages
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hybrid working and cored hours.
Please refer to the job description and person specification. To apply, please complete our online application form which you can find on our website.
Deadline: 9am Monday 22nd April
Interviews: Thursday 25th April
The client requests no contact from agencies or media sales.
Audit Project Coordinator
£35,831 pa plus excellent benefits
London WC1 and home-based
35 hours per week
The National Paediatric Diabetes Audit (NPDA) Project Coordinator is a crucial role for the College in which you will support the delivery of a high-quality national clinical audit along with supporting improvements in clinical care for children and young people with diabetes, and their families.
As Audit Project Coordinator, you will coordinate the collection of high-quality audit data, and be responsible for coordinating sub-projects and spotlight audits.
Acting as the first point of contact for audit process and data enquiries received from hospital units, regional network leads and other stakeholder organisations, you will take responsibility for responding to each enquiry using your detailed knowledge of the audit methodology.
You will also respond to queries relating to the NPDA methodology and support paediatric services within NHS Health Boards, Trusts and Networks to understand and use NPDA results to inform quality improvement activities, as well as monitoring NPDA participation rates to define, execute and promote improvements to data submission processes.
Reporting to the NPDA Project Manager, you will conduct testing and quality assurance of audit software systems, liaising with software developers to evaluate, improve and update online data submission and reporting processes, whilst preparing updates to project webpages, user guidance and promotional materials for audit submission and participation. In addition, you will coordinate project webinars, workshops and national events for the NPDA and represent the NPDA at conferences to help promote NPDA activities.
You will also prepare and disseminate audit outputs and publications for different audiences, including audit commissioners and funders, children, young people and families, and NHS services participating in the audit.
Degree qualified or with equivalent experience in a mathematical or numerate discipline, you should have proven experience of producing high-quality written reports and promotional information, suitable for a range of audiences.
With strong critical thinking and problem-solving skills, a high level of numeracy and the ability to interrogate large, complex datasets in Excel or statistical packages, you should have a background of working in a health-related or research setting.
Your project management experience along with your proven organisational skills and your ability to adopt an orderly and precise approach to work should ensure you are able to take personal responsibility for your own projects.
Demonstrable experience of engaging and communicating with stakeholders effectively, along with a proven understanding of information governance, data protection and confidentiality processes are essential.
A project management certification/qualification, knowledge and experience of the use of statistical packages, and a general understanding of a clinical audit and the reasons why clinical conditions are audited locally and nationally, would be desirable.
The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.
The RCPCH has more than 22,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have smaller offices in Northern Ireland, Scotland and Wales.
The RCPCH wants to represent all the communities we serve. Appointment will be made solely on merit. However, the College is particularly keen to receive applications from Black, Asian and minority ethnic candidates, and/or candidates with a disability who are currently under-represented at this level of the organisation.
The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.
Closing date: 21 April 2024.
The client requests no contact from agencies or media sales.
Humanists International is the global representative body at the heart of the humanist movement.
Our Members and Associates include humanist, rationalist, secular, ethical culture, atheist and freethought organizations from all over the world. Our community also includes many individual supporters who share our vision and values.
We campaign on humanist issues. We defend humanists at risk of persecution and violence. We lobby for humanist values at international institutions, including the United Nations. And we work to build the humanist movement around the world.
Purpose of the role
One of the core elements of this work is the production of the Freedom of Thought Report. The Report examines every country in the world for its record on upholding the rights and equality for non-religious people. We consider issues of legal discrimination and outright persecution and violence. The Report is essential to our awareness-raising efforts of the persecution faced by the non-religious.
Humanists International is embarking on a 2-year programme of work in order to realize some long-term improvements to the Freedom of Thought Report. We are looking for an enthusiastic research coordinator to join our team and participate in all stages of the publication process.
As a research coordinator you will support the Casework & Campaigns Manager to administer, plan and produce the Freedom of Thought Report, providing evidenced-based research to shape and influence human rights policy as it pertains to the non-religious.
This is a predominantly home-based role, but does require the attendance of in-person events such as the General Assembly and Team Building, as required.
We are open to flexible work arrangements and committed to diversity and inclusion.
Key duties
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Collaborating with the Casework & Campaigns Manager to research, plan, and deliver the Report’s production on an annual basis;
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Provide administrative support to the Casework & Campaigns Manager;
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Liaising with team members (e.g. Members, Associates, designers, and volunteers) ensuring deadlines are met;
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Recruiting, training and coordinating a pool of volunteer researchers;
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Developing and implementing training sessions for members, associates, and volunteers;
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Liaising with Humanists International members to enable and support them to submit country entry updates;
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Write and edit entries - ensure they are accurate and objective, and conform to house style;
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Proofread and check content for accuracy;
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Monitor project outcomes and perform continuous evaluation;
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Identify and systematize best practices and lessons learned directly linked to project activities;
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Contribute to the development and dissemination of digital content;
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Treat with confidentiality any information about Humanists International Members, users, intellectual property, staff and research that could be deemed as personal, private or sensitive.
Essential skills
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Research & analytical skills: Demonstrable experience with synthesizing and presenting complex information in a succinct way, with a strong attention to detail and accuracy.
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Experience researching and writing briefings and reports, preferably related to human rights;
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Collaborative working skills: Experience with working in high performing, distributed, multicultural and international teams and working with colleagues and external partners to deliver high-impact programmes;
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Strong writing and proofreading skills;
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Well-organized, efficient and able to work independently
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Excellent command of English.
Desirable
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Working proficiency in foreign languages;
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Experience of recruiting and managing a pool of volunteers;
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Project management experience;
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Experience of training others;
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Experience of monitoring and reporting on indicators of success;
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Understanding of humanism and a commitment to the organization’s mission.
Benefits
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30-days annual leave (this is in addition to public holidays)
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4% contributory pension scheme
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Remote working
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Employee Assistance Programme
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This role is part of the Wiltshire Domestic Abuse Team, which provides support to people and their families who have been impacted by domestic abuse.
Working closely with the wider Wiltshire Team your key responsibilities will be:
- To co-ordinate the delivery of group work programmes.
- To facilitate and deliver group work programmes.
- Assess participants’ suitability for programmes.
- To monitor waiting lists, with a focus on risk management and safeguarding.
- To support group facilitators to deliver programmes.
- To lead on the development of new programmes .
- To review current programmes and continue development as required.
Key responsibilities:
- Act as the main point of contact regarding group-work provision.
- To ensure groups are monitored with consideration of outcomes, and support the Team Manager to pull data as requested.
- To deliver group-work programmes both virtually and face-to-face.
- To promptly assess all group referrals and manage waiting lists.
- To undertake risk assessments and agree risk management / safety plans where required.
- To provide support to group facilitators and feedback to their line managers where required.
- Stay abreast of developments in best practice, legislative and other changes, and integrate them into day-to-day work and the development of strategies and plans.
- To chair regular facilitator meetings, ensuring that minutes are taken and disseminated and that there is regular attendance by the workers.
- To identify areas of training need and co-ordinate in-house training for the staff or signpost to appropriate providers.
- To make recommendations to Team Manager about the best use of resources.
- Coordinate resources and activities to serve the needs of service users to ensure a seamless, co-ordinated response.
- To analyse data generated and evaluate groups, producing verbal/written reports as required.
- To support the on going develop of programmes offered.
- To work closely with other teams to ensure the best possible outcome for clients.
- To prioritise client need by risk, vulnerability and safeguarding.
- To ensure that accurate and appropriate notes are recorded after each group work session and any other contact with clients.
- To work with due regard to diversity, ensuring groups are inclusive and accessible.
- Plan group delivery rotas.
- To work closely with the Volunteer Coordinator to ensure volunteers are in place to run groups. This will include feeding back to the Volunteer Coordinator on the volunteers progress to inform line management.
- To provide line management to sessional group workers.
- To support peoples continuing professional development.
- Alongside the Team Manager, ensure the service meets regulatory and best practice requirements.
General
- Remain up to date and concordant with organisational procedures, policies and professional code of conduct, upholding standards of best practice.
- Attend and contribute to team meetings.
- Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness where required.
- Undertake agreed training and keep updated on changes in legislation, policy, and best practice
- To support additional duties at your team managers discretion.
For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.
Haringey Migrant Support Centre is a community-based organisation, with over a decade of experience supporting migrants in Haringey and neighbouring boroughs. We provide free and professional advice, casework, referrals and signposting on issues relating to immigration, housing and welfare. We also have a Community wellbeing space and advocate for change through policy and campaigns work. HMSC has a staff team of 9 people. We are supported by a team of 40 volunteers.
We run a busy service which is responsive to a fast-changing environment. We are looking for an Operations Coordinator to lead on all aspects of the smooth running of the office, financial and organisational administration and premises management as well as taking a key role in our external communications.
The ideal candidate will enjoy working in a small, busy organisation, and must be confident taking a lead on their own work. You will be part of a committed and friendly team, with the opportunity to develop new skills, contribute to the organisation’s direction, and gain a thorough understanding of HMSC and the wider sector. This role will suit someone who is very well organised and values the importance of excellent administration and process management in underpinning the success of a people-facing community team. You will work at the heart of the organisation, and across different teams, to play a pivotal role in ensuring HMSC is able to assist hundreds of migrants approaching the service every year.
Working for HMSC: Staff terms and conditions include a supportive probationary period, contractual sick pay scheme, Pension scheme, and generous leave of absence allowances.
You can find out more about HMSC and the work we do on our website.
To apply, you will need to submit the application form by 9am on Monday 6th May. Late applications will not be accepted. Interviews will take place in the week beginning 13th May.
We are proud to be a member of the Experts by Experience Employment Network, which aims to increase representation of people with lived experience in the charitable sector. Please feel free to use information and resources on their website which may help in preparing your job application.
The client requests no contact from agencies or media sales.
RoadPeace has an exciting opportunity for a compassionate individual to join our organisation and make a significant difference to our charity and to the lives of the road crash victims we support. We are seeking a highly organised, efficient and compassionate individual with good interpersonal skills to coordinate our Resilience Building trauma support programmes across England. The role will include providing emotional support to victims in a highly sensitive and empathic manner, overseeing the delivery of the Resilience Building Programmes, training and managing new facilitators to run the programmes and assist with providing regular supervision for facilitators
Please read the job pack for a full description of the role. Please apply by sending us your CV and covering letter outlining your interest in the role and how you meet our role and person specification. We look foward to hearing from you!
The client requests no contact from agencies or media sales.
Audit Project Coordinator
£35,831 pa pro rata plus excellent benefits
London WC1 and home-based
28 hours per week
The National Neonatal Audit Programme (NNAP) Project Coordinator is an instrumental role for the College in which you will support the delivery of a high-quality national clinical audit along with supporting improvements in neonatal care for babies and their families.
As Audit Project Coordinator, you will coordinate the collection of high-quality audit data, and be responsible for coordinating sub-projects and spotlight audits.
Acting as the first point of contact for audit process and data enquiries received from hospital units, regional network leads and other stakeholder organisations, you will take responsibility for responding to each enquiry using your detailed knowledge of the audit methodology.
You will also respond to queries relating to the NNAP methodology and support paediatric services within NHS Health Boards, Trusts and Networks to understand and use NNAP results to inform quality improvement activities, as well as monitoring NNAP participation rates to define, execute and promote improvements to data submission processes.
Reporting to the NNAP Project Manager, you will conduct testing and quality assurance of audit software systems, liaising with software developers to evaluate, improve and update online data submission and reporting processes, whilst preparing updates to project webpages, user guidance and promotional materials for audit submission and participation. In addition, you will coordinate project webinars, workshops and national events for the NNAP and represent the NNAP at conferences to help promote NNAP activities.
You will also prepare and disseminate audit outputs and publications for different audiences, including audit commissioners and funders, children, young people and families, and NHS services participating in the audit.
Degree qualified or with equivalent experience in a mathematical or numerate discipline, you should have proven experience of producing high-quality written reports and promotional information, suitable for a range of audiences.
With strong critical thinking and problem-solving skills, a high level of numeracy and the ability to interrogate large, complex datasets in Excel or statistical packages, you should have a background of working in a health-related or research setting.
Your project management experience along with your proven organisational skills and your ability to adopt an orderly and precise approach to work should ensure you are able to take personal responsibility for your own projects.
Demonstrable experience of engaging and communicating with stakeholders effectively, along with a proven understanding of information governance, data protection and confidentiality processes are essential.
A project management certification/qualification, knowledge and experience of the use of statistical packages, and a general understanding of a clinical audit and the reasons why clinical conditions are audited locally and nationally, would be desirable.
The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.
The RCPCH has more than 22,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have smaller offices in Northern Ireland, Scotland and Wales.
The RCPCH wants to represent all the communities we serve. Appointment will be made solely on merit. However, the College is particularly keen to receive applications from Black, Asian and minority ethnic candidates, and/or candidates with a disability who are currently under-represented at this level of the organisation.
The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.
Closing date: 29 April 2024.
The client requests no contact from agencies or media sales.
We have an exciting opportunity to join our Sport Team. We are seeking a skilled and dedicated individual to join our Opportunities Programme as Sports Manager. In this role, you will play a vital role in overseeing our in-house and community-based Sport Project. Your aim: To help make physical activity accessible to those experiencing homelessness.
About the role:
As the Sports Manager, you will be responsible for The Sport Project. You will be overseeing the day to day running of the project and management of the team including Sports Coordinators, freelancers, volunteers, and peers. You will be leading on expanding the reach of the project, forming partnerships with like-minded organisation and charities and advocating for the importance of physical activity within the homeless sector.
In your role, you will also manage relationships for grant givers and funders, including being responsible for budgets, reporting and reconciliations. Additionally you will support the team in the wider role out of the project across the homelessness community, at time this may involve helping to deliver a proportion of physical activity and helping to engage wider groups of participants and staff.
The approach taken with clients will be psychologically informed, incorporating an understanding of complex trauma and addiction. The outcomes for your role, include developing positive and sustained relationships with external partners and helping to make physical activity accessible.
About you:
- Experience managing staff or volunteers and freelancers.
- Experience and knowledge of managing projects or partnerships.
- Experience working with people from a variety of backgrounds and in different settings.
- Your toolkit includes practical expertise in group dynamics and co-production, or you have the enthusiasm and aptitude to develop these skills.
- Experience of working or supporting vulnerable people, rough sleepers or people with mental health, physical health or substance use support needs.
- A non-judgmental approach to working with multi-disadvantaged/complex needs clients and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
- Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering .service objectives across work specialisms.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Wednesday 1st May at Midnight
Interview Date: Wednesday 8th May
The client requests no contact from agencies or media sales.
Home-Start Lambeth offers a unique service, recruiting, training, and supervising volunteers to support families with pre-school children on a regular basis. Our staff and volunteers provide friendship and practical help to families experiencing stress or difficulties, including poverty, post-natal depression, domestic abuse, mental ill-health, isolation, and other challenges leading to crisis.
We are advertising for a Family Coordinator to join our small, amazing charity. Working alongside our team of Family Coordinators, you will oversee the work of our home-visiting volunteers, ensuring that the support they provide to families is targeted, high quality and empowers them to reach their goals.
You will also lead the delivery of our domestic abuse work. This includes the development and delivery of the Freedom Programme; a 7-week course to help survivors of domestic abuse understand and recover from their experiences.
We are looking for a well-organised person, familiar with office systems, who can demonstrate empathy and good communication and interpersonal skills. Parenting experience, experience of working with disadvantaged families and survivors of domestic abuse would be advantageous.
This role involves significant amounts of travel around Lambeth visiting families and attending meetings. Reasonable travel expenses, other than from home to base, will be reimbursed. Please note that currently the Freedom Programme is delivered remotely via Zoom on Tuesday evenings from 7-9pm via Zoom.
For more information, please see the job description attached.
This post is subject to an enhanced DBS check.
It’s important that our team represent the diversity of the borough. We particularly encourage applications from Black, Asian or Minoritised Ethnic people/PoC, disabled people and marginalised groups.
To apply, please provide a CV and cover letter outlining how you meet the requirements of the person specification. Please send this alongside a completed diversity monitoring form to the email address provided on our website.
We have an exciting opportunity for an experienced Head of Public Affairs and Advocacy to join our team in Birmingham, with hybrid working (two days a week in our Birmingham office and three days working from home). In return, you will receive a competitive salary of £40,560 - £45,000 per annum depending on experience.
NGA is an independent, not-for-profit national membership organisation for state school governors, trustees and governance professionals in England. Our work aims to improve the educational standards and wellbeing of young people by increasing the effectiveness of governing boards and promoting high standards. As expert leaders in school and academy governance, we provide information, advice, guidance, professional development and e-learning.
About the role:
The role of Head of Public Affairs and Advocacy would suit candidates who are visionary leaders, passionate about transforming education and governance across England. NGA are looking for a candidate who will be able to innovate and enhance our current outreach and influence at national level, maintaining NGA’s reputation as the go-to authoritative voice on school and trust governance. As the role is new to the organisation, the ideal candidate will have considerable experience of developing an external affairs programme and leading on parliamentary work, harnessing the voice of NGA members to develop the advocacy strategies. Excellent project management and communications skills and the ability to work to strict deadlines are essential.
Benefits of working for NGA:
- Annual leave entitlement of 25 days (FTE) increasing to 27 with continuous service, 8 days bank holiday and 3 days Christmas closure, with the ability to buy and sell annual leave
- Employer contribution pension scheme at 7%
- Hybrid working (between our Birmingham office and home working) and other flexible working arrangements on request
- Wellbeing support through our employee assistance programme
- A healthy training and development budget (CPD) with a wide range of learning and development opportunities
- A commitment to environmental sustainability includes a cycle to work scheme and encouragement to use public transport, including railcards
Key responsibilities of our Head of Public Affairs and Advocacy:
- Development and delivery of programme of advocacy and influence
- Craft and implement effective strategies to influence national education and governance related policy and practice, working closely with NGA’s chief executive and Deputy chief executive
- Maintain effective oversight of NGA’s PR activity
- Ensuring NGA positions, research findings and recommendations are well defined and effectively articulated through impactful messaging
- Ensure invitations to address external events are taken by and used to their best extent to further governance practice and our policy positions
- Oversight and development of NGA’s campaigns
- Lead of the development and, with the Senior Policy Officer, the delivery of NGA’s specific campaigns to influence policy and practice for example NGA’s Visible Governance, Funding the Future 2024 and Everyone on Board campaigns
- Managing NGA’s parliamentary work
- Establish a strategy for NGA’s parliamentary focus, driving NGA’s political engagement and related activities
- Monitor parliamentary business on a weekly basis to identify issues arising and opportunities to engage parliamentarians in discussion and debate about education policy and school governance
- Oversight of NGA Member voice and events
- Working with NGA’s Event Coordinator and SLT to ensure plans are in place, implemented effectively to budget and events evaluated to ensure member voice is both heard and acted upon
- Oversight of NGA’s webinar and podcast programme, ensuring these engage members and the wider sector on NGA’s policy and practice priorities and messaging
- Contributing to NGA’s policy, information and research work
What we’re looking for in our ideal Head of Public Affairs and Advocacy:
- Experience in public affairs, developing and implementing impactful external affairs strategies
- Experience of influencing public policy and/or parliamentary business
- Educated to degree level or equivalent, or similar ability gained through work experience relevant to the role
- Excellent understanding of local and national government, political and legislative processes
- Excellent verbal and written communication skills, including a proven ability to write confidently and concisely for a variety of audiences
- Strong interpersonal skills to build and maintain relationships with diverse stakeholders including members, partners and officials
- Analytical mindset with the ability to interpret data and metrics
- Proficiency in Microsoft Office, social media and media monitoring tools
Closing date: Wednesday 24 April at 9am
Interview Date: Wednesday 8 May
We will aim to offer alternative dates if shortlisted candidates are unavailable on this date.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
If you feel that you are the right candidate for the role as our Head of Public Affairs and Advocacy or would like to find out more information about the role, then please click ‘apply’ now.We’d love to hear from you.
Contract: Fixed term for 3 years
Hours: 35 hours per week
Location: Based at our offices in Leeds (LS2) or London (NW1), or at home if you live outside London. London based staff can work at home some of the time by agreement.
We are looking for a development coordinator to scope, project-manage, and deliver key elements of our 3-year governance development plan, together with our Governance Manager and the QCA team. You will be joining Quakers in Britain at an exciting time, as we make changes that reflect our values to be simple, more inclusive and sustainable.
This role calls for your excellent project-management, organisational and people skills, and your solution focussed approach. Your confidence and competence supporting organisations through change, using a range of tools and techniques, will be a great asset to you.
Alongside the opportunity to transform the experience of Quakers across Britain, we offer a generous benefits package.
For details of how to apply, please visit our website via the apply button.
Closing date: 8am on 29 April 2024
Interviews: 7 or 8 May 2024
Quakers have a faith commitment to equality, and encourage and welcome applications for posts from all sections of society. You do not have to be a Quaker to apply for this post, but we expect you to uphold the values of our organisation.
Quakers in Britain is committed to safeguarding children and adults at risk and expects all of its staff and volunteers to share and uphold this commitment.
Quakers in Britain is committed to equality in all its employment practices.
We are recruiting for two Peer Support Leads (Birmingham and immediate surrounding areas):
The Hepatitis C Trust has developed projects nationally whereby peers use their lived experience of injecting drug use and hepatitis C, to provide education and training to increase awareness of hepatitis C, reduce stigma, and promote access to testing and treatment for people living with hepatitis C.
Do you have experience of working in drug services and with volunteers? Have you been affected by hepatitis C or have you supported anyone who has hepatitis C?
We are looking for passionate and skilled peer leads who have excellent communication and organisational skills. We require a good standard of education and welcome creativity and innovation in all our work.
Working as part of a growing team providing services to people living with hepatitis C, this post will expand delivery of the Hepatitis C peer project, recruiting and supporting volunteer peers across Birmingham and immediate surrounding areas to raise awareness, promote harm reduction approaches, and proactively increase HCV (Hepatitis C Virus) testing, treatment, and care for marginalised communities.
This post will require extensive travel across the region, and it is desirable, but not essential for the post holder to hold a clean driving licence and have their own vehicle for work related travel.
The client requests no contact from agencies or media sales.
Job description
The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.
CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.
We are seeking a Fundraising Coordinator (Individual Giving) to join our small but dynamic Fundraising team.
The role requires excellent donor care and stewardship skills. All forms of communication will be required including the proactive use of digital channels such as the website and social media platforms.
The Individual Giving Fundraiser will play a vital role in increasing income from our existing supporters. You will support donor acquisition as well as taking the lead on retention of our supporters across multiple channels including cash appeals, regular giving, lottery and in celebration giving. The role will also support the Head of Income in the delivery of a legacy and major donor program.
You will develop and deliver excellent stewardship programmes that drive retention by deepening audience understanding of the challenges that people affected by cleft face and the impact that their donations make. Using data and insight, you’ll deliver compelling campaigns, with people affected by cleft right at the centre. You’ll use creative tools and techniques to demonstrate impact and inspire future action.
The ideal candidate is a creative and confident communicator who shares our values and our staff team’s dedication to supporting the UK cleft community.
How to Apply
Please read the Recruitment Pack in full and then complete the online Application Form linked within. For safeguarding reasons, we are not able to accept CVs.
Applications close: Monday 13th May at 12.00 (noon)
Interviews: Thursday 23rd May (via Zoom)
Start date: ASAP
The client requests no contact from agencies or media sales.
To learn more about social prescribing, our organisation and this role, please visit our website.
NOTE: The application deadline has been extended from the original deadline of 15th April 2024 to 1st May 2024.
Operations Coordinator (Finance & People)
Background
The National Academy for Social Prescribing (NASP) is a newly registered charity and company limited by guarantee. Our goals are to promote social prescribing and to bring about a social revolution in wellbeing, as set out in the NASP Strategic Plan.
To learn more about our organisation, partners, and social prescribing, please visit our website.
NASP operates through a hybrid model of working, with most work taking place remotely using Microsoft Teams for meetings and planning. We have an office space at London’s Southbank Centre which staff can use to work. Travel to this (and other sites) will be required from time to time for meetings, site visits, events, and away days.
Recruitment
At NASP, we are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives, and backgrounds create a stronger and more creative work environment, and so we welcome applications irrespective of the applicant's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We also welcome applications from neurodiverse candidates.
We seek to support candidates with relevant lived experience recognising that first-hand experience of what NASP seeks to achieve around social prescribing is valuable.
We have processes and policies in place to ensure that all applications are treated fairly throughout the recruitment process and that we make reasonable adjustments for those who require it. Applications are welcomed from applicants who wish to apply for a position based on a flexible working arrangement. Should a candidate be successful after the interview stage, this request will be accommodated within the needs of the role.
NASP seeks to be a truly 21st Century employer and organisation. Supporting our staff’s wellbeing is central to that goal, as our staff are one of our greatest assets.
And therefore, we look forward to hearing from you about the role of Operations Coordinator (Finance & People).
Role Details & Staff Benefits
Salary: £32,000 per annum
Duration: 12 months (with possibility of extension)
Hours: Full time
Location: Hybrid – NASP have a permanent office space at London’s Southbank Centre, this role will be expected to work up to 2 days per week here, with the remainder worked remotely at home. There may also be additional travel required for staff days and other events.
NASP offer a range of core benefits for staff on payroll, including:
- 30 days paid annual leave per annum, plus Bank Holidays
- An additional day of paid leave per year on your birthday
- Opportunities for Volunteering & CPD days each year
- Opportunity to request flexible working arrangements, including compressed hours
- Contribution to annual eye test, eyeglass purchase, and flu vaccination
Purpose of This Role:
This is a pivotal role to support NASP’s strategic aims to promote and spread social prescribing at a local, national, and international level.
The purpose of this role is to provide operational support and act as point of contact for the organisation’s Finance and People functions, as well as providing Programme support across the organisation, ensuring smooth running and continual improvement of NASP’s processes.
The role sits in the Operations team and will work closely with the Director of Operations, wider Operations colleagues, and external Finance, Legal and IT providers, as well as providing support across the organisation. This will include supporting on NASP’s Innovation programme.
Person Specification:
Knowledge of finance processes, including bookkeeping, year end, invoice & purchase order administration; and preferably experience of accountancy processes for charities
- Experience with accountancy software and systems (e.g. Xero, ApprovalMax, Soldo)
- Experience of developing, interpreting, and managing budgets, forecasts, I&E statements, cashflows, etc.
- Knowledge of HR processes and policies, including supporting staff as point of contact for enquiries
- Ability to manage sensitive information and maintain high levels of confidentiality & discretion
- Experience of project management/support
- Experience of detailed administrative & business support
- Interest in and/or experience of developing Wellbeing and EDIB policies and processes, to develop internal working culture
- Demonstrable ability to work in a complex organisation that works remotely, and draw people and teams together for projects successfully
- Highly organised, diligent, thorough and reliable
- Excellent IT skills and proficient at all relevant systems e.g. Microsoft
- Highly proactive, responsive and able to work on own initiative to deliver appropriate support
- High level of literacy and excellent communication skills
- Flexible, positive approach and willingness to learn and collaborate
- Knowledge and empathy with NASP’s values and ambition as set out in the NASP Strategic Plan
Responsibilities:
Finance
- Act as first point of contact for Finance enquiries, both internally and externally
- Manage the Finance mailbox, ensuring queries are dealt with efficiently
- Co-ordinate day-to-day financial operations, including processing of invoices, purchase orders, expense claims, reconciliations, etc.
- Overseeing virtual card system (Soldo) for NASP employees
- Supporting CEO, Director of Operations (DoO) and Director of Finance (DoF) on budgeting, forecasting, reconciliations, and year end process as required
- Working with external Finance provider (Carpenter Box) to support processes
- Attending regular finance catchups, supporting these meetings and providing feedback on issues & processes
- Provide support to colleagues on NASP’s financial systems (ApprovalMax, Xero, Soldo, etc.), including developing and running training sessions as required
- Ensuring online and paper filing of NASP finance documentation is accurate, organised, and kept up to date
People, HR & Recruitment
- Act as first point of contact for staff HR enquiries, e.g. policy, annual leave, absences
- Work with DoO and CEO on HR matters where needed (supporting meetings, liaising with staff)
- Support line managers on annual appraisal and probationary review process
- Support on recruitment, including developing job documentation, posting job adverts, liaising with candidates and managing enquiries, scheduling and supporting interviews
- Work closely with the Executive Assistant for onboarding and induction of new starters, including arranging for IT equipment to be shipped
- Proactively identify ways to improve and streamline People & Culture processes
- Drafting and issuing contracts for freelancers, using NASP standard templates
- Support on People-related working groups, e.g. EDIB and Wellbeing
Programme Support
- Provide administrative support for colleagues on specific projects/programmes as required, including NASP’s Innovation programme (e.g. sending network updates, developing case studies for Innovation Hub, uploading data to NASP’s CRM system)
- Manage and minute meetings, including sending agendas, noting actions, and diary management
- Providing input and support on related areas of expertise (Finance, HR, Operations) to colleagues across the organisation, e.g. developing budgets or advising on organizational policies
- Monitoring and evaluation of programmes, to improve effectiveness (including financial evaluation)
Other Responsibilities
- Work with Operations team on improving and developing processes across the organisation, e.g. Wellbeing, EDIB, staff days, events
- Deputise for Operations team colleagues as needed to cover annual leave (e.g. supporting on meetings or managing correspondence)
- Work with external IT provider (Logicata) to support staff with helpdesk enquiries, and delivery/return of equipment as needed
Reporting To: Strategic Projects Manager
How to Apply
NOTE: The application deadline has been extended from the original deadline of 15th April 2024 to 1st May 2024.
Please complete the application form (available on the Careers page of the NASP website) and send via email to our recruitment team by 12:00 (midday) on Wednesday 1st May. NASP have the right to bring the application deadline forward as they deem fit.
Ensure you complete all sections, including the Supporting Statement, and the details of 2 referees, including your latest employer or contracting organisation. Please make sure to add your name to the title of the application form before submitting.
Please do not send your CV. We want to assess everyone in the same way, so we will assess your application solely on the information given in the application form.
Interviews will be held w/c 13th May. For more information and an informal conversation, please email any questions to our recruitment team.
Please note that any personal data you share will be treated confidentially and will only be used for recruitment purposes.
All appointments are subject to proof of right to work in the UK, references and a 3 month probationary period.
We support communities and organisations through social prescribing so that more people across the UK can enjoy better health and wellbeing.
The client requests no contact from agencies or media sales.
JOB DESCRIPTION
As we have launched our ambitious 5-year strategic plan this post will play a key role at Greenwich Students’ Union in supporting students to stay and succeed at university.
GSU Advocacy and Policy Team is leading an award-winning outreach project that seeks to support students to stay and succeed at Greenwich. A team of part-time student staff call 1000’s of students each term, supporting them to navigate University life, services and GSU. This role will support the award-winning team to deliver proactive supportive calls to students.
In this post you will :
- To supervise the retention calling project staff
- To support with escalations for students experiencing difficulties
- To spot trends in student issues and assist with reporting
We’re looking for an enthusiastic candidate who has an interest in supporting our students to become their best.
You don’t have to come from a higher education background, but you should have an interest in supporting students to succeed.
This role sits within the Advocacy and Policy Team and focus on making 1-1 timely interventions to support students to succeed as well as identifying broader trends in student behaviour to inform our strategic approach to services and support.
Duties and Key Responsibilities
This post holder will be part of the Advocacy and Policy Team and will be expected to contribute to the department’s wider objectives and planning.
Delivery of Outreach
- Coordinate the team to deliver outbound phone calls and taking inbound calls in a call centre model, including opening and closing
- Ensure that the quality of personal outreach delivery is consistent and in line with the agreed scripts and conversation structures to support students
- Ensure the team provide excellent customer service to students, at all times seeking to support students’ needs appropriately, clarifying information and providing appropriate solutions
- Support other retention and wellbeing initiatives throughout the year
Supervision
- Support with training and development of student-staff team
- Support with the scheduling of shifts, monitoring of attendance and submitting of payroll
- Undertake 1-1’s with student staff, identifying additional support
Signposting & Monitoring
- Keep accurate records of all calls and student outreach in line with provided data tools
- Support callers to identify potential concerns from students and signpost students to the most relevant support pathway
- Closely monitor for any safety or safeguarding concerns from students, and support with escalations
- Support with the analysis of issues and regular reporting as directed
Personal Learning and Responsibility
- Undertake all training and development as required within the role
- Take responsibility for personal learning and development
General Responsibilities
- Represent and be an ambassador for GSU.
- Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position.
- Maintain and improve competencies through continuous professional development.
- Abide by organisational policies, codes of conduct and practices.
- Support and promote liberation, diversity and equality of opportunity in the workplace.
- Treat with confidentiality any personal, private, or sensitive
- information about individual organisations and/ or clients or staff and Project data.
- Actively seek better ways to assist GSU in its effort to become a more sustainable workplace.
- Any other duties commensurate with the accountabilities of the post.
PERSONAL SPECIFICATION
Experience
- Relevant experience working in a customer or support service-aligned role
- Experience of time management
- Experience of working well within a team to achieve targets
- Experience drafting reports with an eye for detail.
Knowledge
- Clear communication skills, particularly over the phone and by e-mail
- Ability to troubleshoot difficult situations, and deal with them calmly, efficiently, and effectively.
- Sensitivity and understanding for others, utilising active listening skills
- IT skills at a level that supports logging of data, email, internet, and database.
- Time management and organisational skills.
- Ability to engage with new people and build rapport quickly.
- Self-motivated with the confidence to work alone but can also work co-operatively and flexibly as part of a team.
- Ability to stay focused and efficient in the face of changing priorities.
Education/Training
- No specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required
Essential Personal Attributes and other requirements
- A role model who promotes high standards of ethics, integrity and honesty.
- Able to travel between campuses on occasion. Mainly based at Avery Hill – free inter-campus bus service available.
- Works well in a team with a flexible approach to work.
- An ability to apply awareness of diversity issues to all areas of work. Commitment to the values and ethos of GSU
Visa Requirement
Please note that the successful candidate will need to have the right to work in the UK. GSU is unable to sponsor an employment visa for this role.
The client requests no contact from agencies or media sales.