ABOUT THE JOB
This is a Home-based role, with occasional travel to London and within our operating areas of Hertfordshire, Buckinghamshire, Slough, Milton Keynes and Luton as required.
To make a full application, please send your CV & one side of A4 covering letter letting us know why you are interested in this position and provide information on any relevant experience that may assist your application.
For the full job description & recruitment pack, please visit our website.
PURPOSE OF ROLE
Major donors and philanthropists are currently responsible for over a quarter of Caudwell Youth’s annual income – due in part to the generosity of the networks of our founder, John Caudwell.
As Caudwell Youth enters its fourth year, we are seeking a Senior Philanthropy and Corporate Partnerships manager to help us expand beyond our strong founder-led base into a sustainable major donor and corporate supporter portfolio.
Proactive and commercially-minded, you will be confident driving and developing all stages of the major donor and corporate supporter stewardship process. Confidence in engaging in new business research, prospecting, initial meetings and pitches is a must, as you will be responsible for growing our small pipeline of supporters and warm prospects into a long-term income stream.
This is essential to Caudwell Youth’s future sustainability, with corporate partnerships and major donor income currently making up 30% of Caudwell Youth’s annual fundraising income (forecast to be around £450,000 this year).
Our ambition is to increase this revenue stream by around 50% to over £800,000 by 2030, in order to support more at-risk young people from across the UK, as set out in our recently launched strategy, Going National.
This is a role for a self-starter who is excited to drive high value growth and be a key part of Caudwell Youth’s upward trajectory, working within a small but dynamic fundraising team. It offers significant opportunity to shape and lead this area of fundraising as it grows.
You will be an experienced fundraiser with a proven track record of securing major gifts of four, five and six figure gifts, familiarity with managing corporate partnerships and evidence of growing and developing new pipelines and revenue streams.
You will own a significant portion of this income stream, with responsibility for securing new high-value relationships and growing existing supporters.
KEY DUTIES & RESPONSIBILITIES
Operating at a senior level within the fundraising team, this role will take the lead across Caudwell Youth’s philanthropic and corporate giving.
Working closely with the Fundraising Director to drive income growth and strategic development, your key duties will include:
MAJOR DONORS & PHILANTHROPISTS
You will manage a mixed portfolio of existing supporters and warm prospects, while building a pipeline of new high-value opportunities. To do this, you will:
- Take personal responsibility for securing, retaining and growing high-value (four, five and six figure) gifts and philanthropic partnerships, by engaging in detailed prospect research and building contacts with high-net-worth individuals and their intermediaries to create a pipeline of new opportunities.
- Provide a high-quality supporter stewardship experience to Caudwell Youth’s existing major donors and philanthropists and warm prospects, tailoring this to their wishes to create a unique journey for each donor which seeks to deepen their engagement with the charity. This may include:
- Personalised reporting
- Bespoke communications
- Face-to-face meetings and events
- Unique ways to be consulted on and engage with our work
- Opportunities to be recognised.
- Lead on the continued growth, development and stewardship of Caudwell Youth’s Oracles fundraising board in order to maximise its annual revenue.
- Support John Caudwell’s Charity Pioneer with the stewardship of existing and potential Life Changers Circle donors, including through hosting cultivation and network events.
CORPORATE PARTNERSHIPS AND FUNDRAISING
- Develop our corporate support pipeline, seeking to strengthen connections with existing corporate donors. This will include developing partnerships typically in the £10,000 - £100,000+ range through CSR, fundraising and sponsorship opportunities which align with Caudwell Youth’s values.
- Work with major donors and philanthropists, colleagues across the charity, volunteers and other stakeholders and contacts to proactively identify new corporate fundraising opportunities for Caudwell Youth.
- Work on Charity of the Year applications, pitches and proposals in conjunction with the Senior Leadership Team and representatives from volunteering and operations as required.
- Act as an account manager and first point of contact for corporate supporters of Caudwell Youth, coming up with tailored programmes of supporter engagement to maximise their fundraising, increase connection with our cause and engage them in strategic multi-year support partnerships.
- Supported by our Supporter Engagement Coordinator, encourage our corporate donors, major donors and philanthropists to meaningfully engage with our challenge fundraising programme.
- Review our existing Torchrunners model as a means of engaging corporate supporters as a group.
ACROSS THE FUNDRAISING TEAM
- Promote other ways to support Caudwell Youth, including gifts in wills, payroll giving, help in kind, challenge fundraising, charity-wide appeals and campaigns, events and digital content to your network of major donors, philanthropists and corporate supporters as appropriate.
- Work in partnership with the Grants and Impact Lead to develop applications and reporting for family philanthropic trusts where required.
- Work effectively as part of the fundraising team, together seeking ways to enhance and strengthen each others’ activities and diversify our revenue streams as required, including in relation to systems, policies, supporter engagement communications and fundraising events.
- Attend team meetings, personal work reviews and relevant meetings proactively and as a contributor.
- Deputise for your line manager as required in their absence, with support from the rest of the SLT.
ACROSS CAUDWELL YOUTH AND EXTERNALLY
- Work with Caudwell Youth’s operations and volunteering teams to create bespoke and sustainable opportunities for major donors, philanthropists and corporate supporters to engage in our work, while ensuring the needs of the at-risk young people that we support are always put first.
- Collaborate with our communications team to develop compelling copy and content which promotes our corporate fundraising offering and major donor support as required.
- Develop strong collaborative working with the wider teams to maximise income generation, and promote good communication and shared focus
ADMINISTRATION
- Use our CRM database, Beacon, to ensure all activity is properly captured, manage your pipelines, forecast income, track trends and data.
- Provide timely reports internally on performance, informing budget setting and subsequent reforecasts as required
GENERAL
- Behave and communicate in a way that is courteous and professional at all times, including representing the charity professionally to anyone you come into contact with and role modelling appropriate behaviour to colleagues.
- Express and promote equal opportunities and encourage inclusion and involvement.
- Ensure your work is aligned with the vision, mission and values of the charity.
- Ensure your work involves and reflects our young people’s views and voices where appropriate.
- Undertake and identify training as required and take a positive approach to personal development.
- Fulfil the duties and responsibilities of an employee as regards to Health and Safety at Work, including own safety and self-management.
- Undertake any other reasonable tasks deemed necessary as required.
PERSON SPECIFICATION
ON APPOINTMENT, YOU ARE EXPECTED TO HAVE:
- Significant professional knowledge and experience in your specialist area
- The ability to take on substantial responsibility quickly
- Critical and detailed understanding of the specialty.
IN YOUR ROLE YOU WILL BE EXPECTED TO:
- Solve complex problems creatively
- Make judgements requiring analysis and interpretation
- Carry out duties with significant strategic influence
- Lead and line-manage others
- Deputise for your line manager, including handling serious issues, where required.
ESSENTIAL EXPERIENCE, KNOWLEDGE AND SKILLS
- In-depth understanding of major donor and philanthropy fundraising, including a demonstrable track record of managing a portfolio of high value supporters and securing and managing four, five and six-figure gifts.
- Knowledge of corporate fundraising and partnership development, including experience developing and managing corporate partnerships worth £10,000 and upwards.
- Ability to identify, qualify and cultivate high value prospects, with evidence of strong commercial awareness to spot opportunities, grow fundraising income and build new pipelines.
- Understanding of impact-led fundraising and how to communicate charitable outcomes effectively to supporters.
- Exceptional networking and relationship-building skills, with experience developing long-term fundraising plans and tailored donor engagement journeys.
- Excellent written and verbal communication skills for presentations, proposals, pitches, reports and stewardship materials.
ESSENTIAL PERSONAL ATTRIBUTES
- Self-motivated, proactive and comfortable with a high degree of autonomy.
- Entrepreneurial and commercially minded, with good business sense.
- Results-driven, with the ability to translate strategic ideas into tangible action.
- Confident and persuasive when working with senior stakeholders and major donors.
- Resilient and persistent when pursuing new opportunities.
- Strong attention to detail and commitment to quality.
- Possess a passion for making a positive impact on young people's lives.
The client requests no contact from agencies or media sales.
Thank you!
As Supporter Care Coordinator, you’ll be the first point of contact for people engaging with our three charities: Guy’s & St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity. You’ll play a key role in delivering excellent service, managing a wide range of enquiries from supporters—whether they’re donating, fundraising, or simply seeking information.
The role requires you to become highly knowledgeable about activities across our three charities, engaging with internal teams and maintaining a positive, helpful presence in all interactions.
You’ll handle supporter enquiries across various communication channels, ensuring timely responses within our service level agreements. From processing donations and managing complaints to maintaining accurate records in the fundraising database (Raiser’s Edge), you’ll help ensure a smooth, efficient experience for every supporter. You’ll also be helping to manage relationships with external suppliers, making sure they deliver on our high standards of supporter care.
This is an ideal opportunity for someone who enjoys solving problems, values attention to detail, and thrives on building relationships. We’re looking for someone who is up for getting involved with all areas of fundraising with the drive to make things run just that bit smoother. Whether it’s improving how we manage enquiries about our events or making sure donors get a special thank you. This role needs someone who is proactive about providing the best experience for our supporters and can build great relationships with the team to do so.
The Team
The role is within the Individual Giving, Legacies & Supporter Care team. The team is led by a Head of
Individual Giving who manages these vital areas of public fundraising. This role will be managed by the Supporter Care Manager.
Key Relationships
Internal: All fundraising teams, Funding Team, Gift Processing, Fundraising Database, Legal and Compliance, Digital, Marketing and Communications.
External: Fundraisers and donors (the public), Guy’s and St Thomas’ Hospital trust staff, Agencies operating face to face fundraising, fulfilment agencies, events operations agencies
Key Responsibilities
Supporter Enquiries & Communication
- Act as the first point of contact for supporters via email, telephone, voicemail and post, delivering warm, professional and responsive customer service across all our charity brands.
- Triage and respond to a wide variety of enquiries – from donations and event registrations to complaints and requests – within a 48-hour timeframe, in line with our service level agreements.
- Engage with supporters with empathy and kindness, helping to build long-term relationship and positive experiences.
- Handle sensitive requests such as cancelling or amending regular gifts, updating contact preferences, and allocating donations to specific funds.
- Manage and escalate complaints appropriately, ensuring they are logged accurately in Raiser’s Edge and resolved in line with our policies and timelines.
- Liaise with third-party agencies, particularly face-to-face and door-to-door fundraising partners, to ensure prompt resolution of supporter issues and flag delays or concerns to relevant internal teams.
Donation Processing & Database Management
- Process donations received over the phone, ensuring secure handling and accurate entry into the database.
- Update and maintain supporter records in Raiser’s Edge CRM, recording all communications and actions taken.
- Work closely with the Gift Processing team to ensure timely thanking of donors and that all relevant correspondence is correctly documented.
- Respond to specific donation-related requests, such as Gift Aid updates, tribute gifts, or restricted fund allocations, with care and accuracy
Process Management & Operational Support
- Manage and improve core Supporter Care processes, ensuring team documentation, templates, and workflows are regularly reviewed and kept up to date.
- Use mapping tools like Mural and Visio to visually present processes.
- Lead on the upkeep of supporter communication tools, including templated responses, acknowledgement letters, and postal receipts.
- Maintain operational systems such as the franking machine and oversee supplies of stationery, packaging, and materials used across the team.
- Handle briefing documents from fundraising and funding teams, ensuring necessary updates to processes and supporter care materials are implemented.
Insights, Reporting & Continuous Improvement
- Collect both quantitative (e.g. response times, enquiry volumes) and qualitative (e.g. supporter feedback) data to measure Supporter Care performance and help to identify areas for improvement.
- Contribute to quarterly reporting exercises, including complaint analysis and supporter experience metrics.
- Share supporter stories, feedback and ideas with the wider fundraising and supporter experience teams to help shape more meaningful engagement.
Collaboration & Cross-Team Working
- Build strong, effective relationships with internal teams including Gift Processing, Data, Public Fundraising and Funding & Impact to align supporter care practices and ensure a seamless supporter journey.
- Support teams across the organisation by offering advice, collecting requirements for process improvement, and helping them meet supporter response timeframes.
- Provide stewardship support to teams as required, such as posting in Facebook groups, doing thanking calls, writing thank you cards or helping with other new campaigns/appeals.
- Develop and maintain relationships with key external suppliers to ensure supporter care standards are upheld across all third-party touchpoints.
Charity Representation & Team Culture
- Contribute actively and preparedly to team meetings, share insights, support colleagues with ad hoc tasks and cover when needed.
- Participate in our monthly and weekly team meetings, showing a collaborative and enterprising spirit in discussions and looking for opportunities to explore new areas of our work.
- Take ownership of your professional development with support from your manager, and uphold the charity’s values of diversity, equity and inclusion in all aspects of your work.
- Stay up to date with the work of the charity and the hospital Trust, demonstrating genuine interest and commitment.
- Represent the charity in-person at supporter engagement activities, stalls and events held on hospital sites.
- Support major fundraising events such as the London Marathon and the annual Abseil, often outside regular working hours, by engaging with participants and enhancing their supporter experience.
Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role
Skills, Knowledge and Expertise
Skills, Abilities, and Attributes
- Strong organisational skills, with experience managing a busy workload in a fast-paced environment and effectively balancing multiple priorities throughout the day.
- Excellent communication skills, both verbal and written, with confidence engaging a wide range of people on the phone, in writing and in person.
- Ability to triage and prioritise a wide variety of enquiries within SLA timeframes (48 hours)
- Excellent Customer service skills with a warm, professional, and responsive manner and an ability to engage with supporters with empathy and kindness, building long-term relationships
- Sensitivity and discretion when handling delicate requests
- Complaint handling and de-escalation skills
- Strong relationship-building skills, both internally (cross-team) and externally (with agencies/suppliers)
- Accuracy and attention to detail
- A positive, inquisitive, proactive and solutions-focused mindset, with a willingness to share learning and contribute to a culture of continuous improvement.
- Collaborative and adaptable, with a passion for solving problems and working across teams to support shared goals.
- Willingness to support new initiatives and take on new challenges, including occasional out-of-hours support at key events.
- Commitment to diversity, equity, and inclusion
- Self-motivation and ownership of professional development
Knowledge, Experience, and Qualifications
- Experience in a customer service role within a busy team environment
- Experience managing high volumes of calls and emails
- Understanding of complaints handling procedures and service level agreements
- Experience using a CRM database, ideally Raiser’s Edge or Salesforce
- Experience managing administrative or financial processes securely and accurately
- Experience working with or managing relationships with third-party agencies
- Strong IT proficiency, particularly in Microsoft Office (Excel, Word, PowerPoint) and a willingness to adapt to new digital systems and tools
- • Experience working cross-functionally with teams
- Experience contributing to reporting and performance metrics
Benefits
- Contributory Pension
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
The client requests no contact from agencies or media sales.
Thank you!
Job Purpose
Sequence ME & Long Covid is one of the most ambitious whole-genome sequencing studies ever undertaken into ME and Long Covid, co-led by Action for ME. Building on the success of DecodeME, this proposed £20 million study will use large-scale, long-read whole-genome sequencing to analyse the entire genetic code of 9,000 people with ME and 9,000 people with Long Covid - making it the world's largest 'long-read' whole-genome sequencing study of any disease.
Current funding supports project mobilisation, partnership development, and the development of the Long Covid arm of the study, including agreeing case definitions and gathering expressions of interest from people with Long Covid. Phase 2 has recently been confirmed, backed by £4.75m from the UK government and a further £174,414 from the WE&ME Foundation, and will focus on sequencing 6,000 ME/CFS samples previously collected through DecodeME using Oxford Nanopore's long-read sequencing technology, running alongside Phase 1.
You will play a pivotal role supporting the Sequence ME & Long Covid project in several different ways. Working closely with the project's management team and other team members, you will help ensure the smooth day-to-day running of this landmark study, providing administrative support to the various people and partners involved in delivering it.
As a self-starter, you will manage a range of tasks including meeting scheduling, taking meeting minutes, preparing governance documents, event administration, and broader project support - no two days will be the same.
You will need to maintain a high level of confidentiality at all times, particularly when supporting governance meetings and handling sensitive project documentation.
As a team player, you will provide comprehensive, confidential and organised administrative support, developing a deep understanding of the project and building strong, effective working relationships with colleagues, researchers and external partners.
Remote working at home can be challenging for some and works incredibly well for others. You will need to be able to work independently, use your own initiative, and remain proactive in maintaining good levels of communication with colleagues.
Key Duties
- Help monitor inboxes and respond to routine project enquiries in a timely and sensitive manner, escalating more complex matters as appropriate
- Assist the project's management team and other team members with meeting scheduling and diary coordination
- Take accurate minutes at project, management and other project-related meetings, and follow up and track resulting actions to completion
- Prepare, format and proof-read governance documents and papers
- Maintain and update project databases including the Teams channel, ensuring documents are saved correctly, other management information/recording systems to ensure accurate and timely record-keeping. Help with the tracking of expressions of interest from potential study participants.
- Provide administrative support for project events - from planning and logistics through to on-the-day support
- Help prepare presentations, slide decks and briefing materials for internal meetings, funders, partners and participant-facing communications
- Support the drafting, formatting and coordination of project communications, such as updates for partners, funders or the wider ME and Long Covid community
- Support coordination between internal teams and external partners, including research and funding partners
- Maintain project files and documentation in line with agreed communication operating procedures with internal and external partners ensuring information is well organised, up to date and easy for the team to access
- Maintain confidentiality at all times and in line with relevant policies and procedures, ensuring compliance with GDPR and that all data consent processes have been followed in relation to data protection
- Positively promote the work of the Sequence ME & Long Covid project and Action for ME at all times
- Undertake any other reasonable activity in line with the responsibilities of the post, as requested by the CEO, Business Development & Partnerships Manager, Senior Research Manager or the project's Management Team
Person Specification
Essential skills and experience
- Organisational skills - Highly organised with the ability to manage multiple tasks across a fast-moving research project, with attention to detail and accuracy maintained under pressure
- Communication - Excellent verbal and written communication skills, with the ability to interact effectively with diverse audiences including researchers, funders and people affected by ME and Long Covid
- IT literacy - Proficient with common office software, including Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint), and able to quickly learn relevant project management, database or communications systems as needed
- Problem-solving - A creative and solution-focused mindset to address challenges and find innovative ways to improve processes
- Adaptability - Capable of managing changing priorities, working flexibly, and adapting to the needs of a fast-paced, ambitious research programme
- Initiative - A proactive approach, with the ability to work independently and take initiative, while also following clear instructions when given
- Teamwork - A collaborative team player with a proven ability to work effectively as part of a team, including a remote-working team spanning multiple partners and stakeholders
- Interest in the sector - A genuine interest in health research, the Third Sector, and a desire to take action to improve the lives of people with ME and Long Covid
- Experience - Demonstrable ability to be an effective administrator, ideally within a charity, research, or project environment. Experience supporting governance processes, events, or communications would be an advantage but is not essential
Desirable skills and experience
- Experience providing administrative support for scientific or research-related projects
- Experience writing and communicating with non-specialist or general audiences
Registered Charity
21 - 50
Our mission is to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow.
The client requests no contact from agencies or media sales.