Area Administrator Jobs in Westminster, Greater London

We are loooking for people with the values and commitment to increase the indepdence, self-confidenence and access to new opportunities for people with a range of complex needs using our Wandsworth Day Opportunities Services.

Who we are

At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. We operate a range of services in SW London including two day centres in Wandsworth offering a range of support, activities and theraputic interventions for people with complex physical and learing disability needs.

Who you are

You are someone with experience of or a commitment to developing a person centred approach in working with people with complex needs and challenges. You will be a collegiate player, and someone able to see beyond the barriers that people with disabilities experience everyday. Your values and working practice will align with those of the charity to maximise the independence of those you are woking with, to enable their ability to make decisions about the types of service they are in reciept of and to ensure that your approach is both professional and sustainable.

Key Responsibilities of this role

Your primary responsibilities will include:

• To work as part of a multi-disciplinary team providing personalised support and group based activities to people accessing our Day Opportunities service in Wandsworth.
• To apply a collegiate approach to deliver strengths based support that maximises independence, knowledge and confidence of those using our services.
• To provide a key point of reference for information and support to those using the services and professionals and carers dependent on it.
• To work from one of our day centres based in Tooting or Southfields and to key work specified individuals and act as a primary contact for the families, carers and other key professionals

Critical Values in the delivery of this role

• A commitment to building independence and self-confidence amongst your colleagues as well as those you provide services to.
• Recognition of the skills, knowledge and commitment of those working around you and your contribution to them.
• A professional, can do attitude that finds solutions in the darkest corners.
• A willingness to empower those around you to exercise authority to make mistakes, test things out and lead from the front.

Benefits in working for us

The charity ensure the following benefits for all its operational staff:

• A baseline commitment to pay london living wage for all its front line staff.
• A commitment to training and professional development to at least Care Certificate NVQ level 3
• Inclusion in and contribution to the charity's pension scheme
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday
• Access to a range of discount schemes
• Access to the charity's employee assistance programme
• Access to travel card loan and bike to work scheme

Are you passionate about empowering and supporting carers?

This is an exciting opportunity to work for a Queen’s Award winning charity supporting unpaid carers in the London borough of Redbridge.  You will give advice and information to carers and work closely with them to develop person centred support plans.  You will work within a Community Support Team to deliver peer support groups, wellbeing activities, advice surgeries, outreach and events across the borough.

If you have experience of 1-1 support work and of providing advice and information, particularly around welfare benefits, this could be the perfect role for you.  We are looking for someone with an understanding of carers issues and experience of working with people from diverse communities.  This is a varied and demanding role requiring good communication and time management skills and a common sense approach to helping others.  Your skills and experience will make a positive difference to the lives of carers and their families.

This is a part time 21 hour per week post mainly based in Ilford with some community outreach and home working.

Please read the Job Description/Person Specification before completing the application.

Failure to address the requirements of the Person Specification may result in applications not being shortlisted.

Are you passionate about driving ethical governance and risk management within a values-driven environment? A fantastic opportunity has arisen to join us at LHC Procurement Group as the Group Governance & Risk Manager and lead the charge in ensuring our organisation operates at the highest standards of integrity and compliance.

What you will be doing:

• Lead the review and application of the Group’s governance requirements under the direction of the Board and Group Managing Director.
• Serve as a focal point for LHC governance, supporting the Board in discharging its duties compliantly and professionally.
• Conduct regular assessments of the effectiveness of governance committees and risk management strategies.
• Oversee the risk and quality management functions, ensuring proactive mitigation of business risks.
• Develop and manage assurance frameworks, audit arrangements, and Board induction processes.
• Coordinate submissions to regulatory bodies and ensure compliance with relevant laws and standards.

What you need:

• Experience in facilitating good governance within a regulated environment, preferably within housing, charity, or not-for-profit sectors.
• Understanding of governance models, legal requirements, and best practices in corporate governance.
• Strong organisational, interpersonal, and communication skills.
• Ability to work with confidential information and deliver under pressure.
• Degree in a relevant subject or equivalent experience; Governance qualification is desirable.
• Proficiency in IT systems, including PowerPoint, Word, and Excel.

What You'll Get:

• Basic salary on POC starting at £52,032 (inc LW). 
• Local Government Pension Scheme (Defined Benefit). 
• 34 days holiday plus bank holidays. 
• 36-hour week. 
• Personal training and development plan. 
• Cycle to work scheme. 
• Employee Discounts. 

If you're ready to make a difference and drive excellence in governance and risk management, we want to hear from you. Apply now and join us in our mission to deliver better buildings and homes that enhance local communities.

Please note that we reserve the right to close this job posting before the application deadline if a suitable candidate is identified. Therefore, don’t miss out on this chance. Apply today! 

Who we are:

 Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

Summary of Role:

Join Muslim Aid as the Director of Operations to steer our strategic alignment and operational excellence across global initiatives. Reporting directly to the CEO and collaborating with senior directors, you will play a crucial role in overseeing our International Programmes, Income Generation and Marketing departments. This position is based in London and is a vital part of our mission to deliver impactful, efficient, and accountable operations worldwide.

About the Role:

1. Work alongside the CEO and senior leadership to craft and execute strategic plans, ensuring it aligns with our broader goals.
2. Prepare and present comprehensive operational reports at board meetings and committee meetings throughout the year, offering strategic insights and recommendations.
3. Oversee the management of the Head of International Programmes and Head of Income Generation and Marketing, ensuring strategies and operations align with overall goals of Muslim Aid. 
4. Oversee the operational budget, guaranteeing resources are distributed with efficiency and effectiveness to uphold strategic priorities.
5. Ensure compliance with all legal, regulatory, and funding requirements, maintaining high standards of accountability.
6. Ensure operational efficiency and effectiveness across all programmatic and departmental activities, implementing good practices and seeking opportunities for innovation and improvement.

About You:

1. Proven experience in a leadership role within the non-profit sector, preferably in an international context.
2. Experience in overseeing programmatic and income generation activities, demonstrating the ability to integrate these functions effectively.
3. Proven experience in successfully raising funds from diverse income streams such as grants, donations, sponsorships, events, and partnerships.
4. Experience in managing diverse teams and complex projects across multiple countries and contexts.
5. Proven experience in change management and driving organisational development initiatives.
6. Proven financial management skills, including budgeting, forecasting, and reporting.

Why You Should Apply:

Seize the opportunity to make a significant impact on the world with Muslim Aid. As our Director of Operations, you will not only lead key strategic initiatives but also inspire a team dedicated to operational excellence and global humanitarian efforts. This role is your chance to leverage your leadership and strategic skills in an environment that values innovation and commitment to community service. Join us to be at the forefront of change, empowering communities and making a real difference in the lives of those who need it most. Together, we can achieve remarkable things and create a legacy of compassion and integrity.

Benefits you will enjoy if you work for us: 

• 37 days holiday (including Bank Holidays and Privilege days) 
• Hybrid working (working in office 2 days a week)
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

Our new Project Coordinator will play an essential role in our biggest research and insight projects. Suited to someone with an interest in social impact, societal trends and the world of research and insight-gathering, our new recruit will work with charities and lived experts to help us deliver brilliant insight projects for some of the UK's biggest businesses.

Our purpose at Three Hands is to create business value and social value, hand in hand. Three Hands Insight is the Social Insight arm of Three Hands, focused on enabling businesses to gain insight from charities and ‘lived experts’ in a wide variety of societal issues and vulnerability circumstances. 

Current and recent projects and clients include the Inclusive Design Panel for NatWest, a series of vulnerability insight sessions for Lloyds Banking Group and testing back-up power solutions for vulnerable people for energy companies.

Please see the attached job description for more information on Three Hands Insight, the areas of responsibility for the role and the skills and interests were are looking for...

You have recent experience within the mental health field (or a related area) and know how the use of IPS (Individual Placement and Support) can help the people we support to find paid employment and have awareness of the Recovery and Personalisation agenda. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as an Employment Specialist. 

We need someone like you to join the team at our Hammersmith & Fulham Employment Service. We support people living with mental health problems to develop a sense of independence, purpose and fulfilment; to develop their social networks and gain the skills they need to return to work or training where this is their goal. But we need your help. Your challenge? We help individuals with mental health problems to find paid employment, or unpaid voluntary work, plus we assist employers and employees to successfully resolve mental health problems in the workplace.

You will support the delivery of our Employment Service which will see you focus on motivating, supporting and providing person-centred advice and guidance to people receiving support to enable them to move into suitable and sustainable work.

As well as a good understanding of people with mental health problems, you have experience of networking/liaising with local employers and the initiative to develop and promote a service. Excellent motivational, presentation and listening skills are essential too, as is a willingness to travel in the local area and occasionally work outside of office hours. Customer focused, well organised and collaborative in approach, you are a great administrator and pride yourself on your word processing skills and ability to keep accurate computer records/use a database. A flexible approach to working to ensure effective service delivery is essential.

This is a full-time role requiring the post holder to work 37.5 hours per week.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.

It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification, will be considered for an interview.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation.

Primary Responsibilities and Duties:

• Ensure that all supporter e-mails are handled in a timely, professional, and efficient manner and that responses reflect the organisation’s positions and values and contain up-to-date information
• Assist with handling incoming supporter phone calls by covering for other Membership and Supporter Services staff
• Verify and input donor data, including demographic, membership, and personal information, into the membership database
• Maintain stock of PETA supporter materials and fulfil requests for literature, stickers, and other materials, working with external agencies when necessary
• Process invoices, prepare cheque requests, and liaise with the PETA Foundation US Finance Department
• Liaise with external agencies when necessary and as directed by the International Membership Services Manager in order to resolve supporter issues
• Sort and distribute incoming post and faxes in a prompt manner, responding to or forwarding items as appropriate, including sending signed and returned petitions to campaign targets
• Receive and sort items sent to PETA’s fur amnesty programme and transfer them to PETA’s off-site storage area 
• Perform general administrative tasks to support PETA
• Perform any other duties assigned by the supervisor
• ​

Requirements:

• Experience with Microsoft Windows and Microsoft Outlook
• Knowledge of animal rights issues and current PETA campaigns
• Must be willing to work from the PETA office 3 days a week
• Excellent verbal and written communication skills
• Proficiency with computers
• Good proofreading skills
• Excellent organisational skills and attention to detail
• Ability to maintain strict confidentiality at all times
• Commitment to the objectives of the organisation
• Adherence to a vegan lifestyle strongly preferred

Reporting to: Head of Finance and Resources

Responsible for:  None

Hours: 36 hours per week (9am-5pm)

Location: The main place of work will be: Orchard House and other locations from time to time.

Mind in Croydon is a charity concerned with the welfare of people with mental health problems living in the London Borough of Croydon and the surrounding areas. It provides a range of

support services in Advocacy, Welfare Benefits, Social Networks, Therapeutic Services, Health and Wellbeing, Social Inclusion, Activities and Information.

Purpose of the role:

The Facilities Officer role is pivotal in overseeing and managing property operations within the UK market. This position is designed to ensure the efficient utilization of properties, adherence to Health and Safety (H&S) regulations, and optimization of net income generated by investment properties. The key objectives of the role align with UK-specific property management and compliance standards.

Mind in Croydon is an equal opportunities employer. No job applicant or employee will be discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

We encourage applications from those with Lived Experience.

To apply please send your CV and a Covering Letter explaining:

• Why would you like to apply for this role?
• How your skills and experience relate to the competencies in the Person Specification of the job description?
• What value you can add to the service?

We are looking to recruit highly motivated and committed individuals, to join our high performing, friendly and supportive team that prides itself on the difference we make to our clients lives daily.

About the role:

We began a contract with the Ministry of Justice in June 2021, delivering a pan London Housing Advice & Interventions Service, in partnership with St Mungo's. With Single Homeless Project staff co-located in probation offices, you will be working in close partnership with Probation Services, to support people on probation to either sustain their current accommodation or to secure new housing as needed. 

We are seeking people who could deliver housing advice, guidance and support to clients. Working with a caseload in your local designated boroughs, you will produce comprehensive and high-quality assessments on their support needs; particularly their housing, employment and financial needs and follow the most suitable pathway for them. 

We are also looking for people who are interested in working in this sector and with this client group.  We encourage applications from those, who are also at the beginning of their career path - graduates and those with transferrable skills & experience.

About you:

• Some understanding of working in supported housing or floating support services, with a demonstrable knowledge of Housing and other related Legislation or a relevant qualification

• Experience of managing complex and difficult situations in relation to vulnerable client group(s). 

• Ability to effectively liaise with a range of service providers or agencies in order to establish or improve services for clients. 

• An understanding of the principles underlying a quality service, and customer focused, with proven ability to empower service users. 

• Ability to be self-motivating, work under pressure, and manage time effectively, prioritising different areas of work according to need

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We love what we do and we're passionate about making a difference to the lives of the people we work with.

Single Homeless Project grew out of an understanding of the needs of homeless and socially excluded people in London, and 40 years on, this remains the driving force shaping the organisation today. We work with our clients as equals in a spirit of trust and mutual respect, trying to put their needs and views at the centre of everything we do.

As employees are our greatest asset, we strive to maintain a culture in which they are supported and listened to, developing services in a responsive and flexible way which draws on the energy, commitment and expertise of our people.

Important info:

Closing date: Monday 3rd June 2024 (at Midnight)

Interviews to be held on: Thursday 13th June 2024

This post will require an Enhanced DBS check to be processed for the successful applicant. Please note checks may take 8+ weeks before the successful candidates can onboard. 

Based in Islington, London (office based)

This Receptionist role is a chance to put all your face-to-face, email and telephone communication skills, organisational abilities, team spirit and warm, friendly manner to the best possible use.

Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International.

As the first point of contact for members of the public and staff visiting Greenpeace, you’ll be welcoming visitors into the building, ensuring the smooth running of the reception area and responding to a wide variety of supporter and public enquiries, in person, by email and by phone.

You’ll also use our systems to answer supporter and staff questions – including writing a range of engaging, clear and well-informed communications – as well as providing administrative assistance to the Facilities and Organisation teams.

What we're looking for:

• Excellent verbal and written communication skills.
• Lots of self-motivation and a strong commitment to teamwork.
• Experience of dealing with members of the public.
• Strong organisational and multitasking skills, with experience of databases, MS Office/Google apps and managing diaries/calendar scheduling.
• A proactive, flexible and unflappable approach, with the ability to thrive on high volumes of work and to adapt quickly to change.
• A genuine passion for Greenpeace’s work and a positive and helpful attitude when dealing with enquiries or complaints.

We give you: 

You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.

Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.

To Apply

For further information, please click the apply button to visit our website and download the applicant information pack. Please ensure to save this file to your computer for future reference. Once the job listing has closed you will no longer be able to access it online.

We recommend taking a look at this document that contains top tips for filling out your application, complied by our recruitment team.

If you have any questions, please email us. Please note that this email address is only for information. All applications have to be filled out on the website and cannot be submitted via email.

Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.

CLOSING DATE: 9.00 am 29 May 24

INTERVIEWS: Date to be confirmed

The successful post holder will be responsible for the safe and effective provision of comprehensive HR services for the Charity and develop highly effective relationships within designated areas, maintaining a real understanding of their challenges

Job Responsibilities:

· Contribute fully to the development and implementation of operational and strategic decisions to achieve objectives

· Responsible for advising and supporting managers on delivering effective human resource management and for ensuring that best HR practice is delivered at all times

· To lead on recruitment and selection process, including advising appointing managers on current recruitment legislation and organisational processes and procedures.

· To develop and deliver training and development interventions linked to identified needs

· To line manage the HR Administrator and HR Assistant roles

· Leading meetings involving highly complex sensitive information, presenting and analysing complex information such as grievances, disciplinary, welfare issues, investigation meetings, absence management and capability

· Be the lead HR person for Training and Development including organising Study Leave Committee meetings

Person Specification:

· Degree level qualification or equivalent experience or Level 7 Chartered Institute of Personnel and Development

· Significant relevant experience in Human Resources in a generalist role

· Experience working in the non-profit sector

· Demonstrated experience in a Healthcare environment

· Proficient use of HRIS to aid analysis of data and presentation of information

· Ability to assess risks appropriately and develop pragmatic solutions to mitigate the risk

· Excellent communication and interpersonal skills

Salary:  £50k per annum

Contract Type: Permanent

Working Pattern: Hybrid

Agency Reference Number: J80158

This vacancy will be actively shortlisted, so please get your applications in early to avoid missing out!

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates

We are seeking a dedicated and motivated Deputy Trust Executive to work closely with the Director of The Linbury Trust and the Lead Trust Executive of The Headley Trust, to ensure that grant-making is in keeping with the philanthropic vision, values, and ethos of the Trustees.

The Linbury Trust and The Headley Trust are independent grant making Trusts, part of the operating office of The Sainsbury Family Charitable Trusts (SFCT). Established by members of three generations of the Sainsbury family, the trusts’ support for charitable causes for over 50 years represents one of the leading examples of sustained philanthropy in Britain.

With a wide and varied remit, including Arts, Heritage UK and Health and Social welfare, the key responsibilities will include:

• Providing the Trustees with expert professional advice and well-judged recommendations for grant-making, based on detailed knowledge of their sector and comprehensive research and analysis.

• Assisting in the management of grant making operations including assessing applications, conducting due diligence, and ensuring effective grants administration.

• Reviewing and evaluating the progress of programmes and partnerships, working closely with recipients of grants and programmatic investments to develop their capacity to maximise impact and ensure effectiveness.

• Providing Trustees with research relevant to the Trusts’ mission and priority areas as well as financial and narrative reports, and information on the Trust programmes including grants, investments, and projects.

• Cultivating a network of contacts with experience in working in the Trusts’ priority areas and building partnerships and funder collaborations to improve the effectiveness of grant making in the sector.

About you:

• With experience and understanding of working in areas of activity relevant to the Trusts’ work, you will have demonstrated experience in managing grant programmes with diverse grantees to achieve strategic charitable goals.

• With excellent communication skills, you will be able to present ideas skilfully both in writing and in person and be able to build rapport with Trustees and build strong collaborative working relationships with other funders, expert advisors, NGOs, and grantees.

• You will have strong research skills based on knowledge of the charity sector and be able to successfully plan and manager a substantial administrative workload, with careful attention and be able to effectively prioritise work across both Trusts.

• You will be confident to take initiative and work independently and thrive in working in a complex and diverse environment, but most importantly, you will whole-heartedly support the family’s realisation of its philanthropy and demonstrate commitment to the Trustees’ objectives and grant-making priorities.

A full job description can be found on our website here.

Benefits

We offer the following benefits, designed to promote your work-life balance, and make your time working for us enjoyable and rewarding.

• Pension with 12% employer contribution

• Life assurance, critical illness cover and income protection scheme

• Cycle to work scheme and interest free season ticket loan

• Private health and dental care / Annual health assessments

• Employer Assistance Programme (EAP)

• Wellbeing related policies and initiatives

• Flexible and hybrid working 

• Social events throughout the year

• Volunteering policy, up to six days’ paid leave per year

• Give As You Earn scheme

Timeline

• Closing date: Tuesday 28th May

• First interviews: Wednesday 12th June

• Second interviews: Monday 17th June

SFCT is committed to creating an inclusive environment, promoting equality, valuing diversity, and combating unfair treatment at recruitment and during employment. We want to make sure that we always recruit the best person for the job in a way that is fair and equitable and demonstrates our commitment to valuing diversity at all stages of our recruitment process.

By anonymising your responses and focusing on your skills that are relevant to this role, you will be given a greater chance of expressing your skills in this objective selection process.

We welcome conversations about your flexible working requirements and promoting a workplace where you can be yourself and achieve success.

The Linbury Trust

The Linbury Trust was established by Lord Sainsbury of Preston Candover KG and his wife Anya, Lady Sainsbury CBE and the former ballerina Anya Linden.

The Trust’s focus is public engagement with culture including arts, dance, museums, and heritage, especially when this has benefits such as improved quality of life. We also support work that improves the choices of people experiencing disadvantage and inequality, including homelessness, and refugees and asylum seekers.

We fund work and projects that helps older people to live well, especially those experiencing isolation and complex health needs and help projects that support the environment and climate and connect people with nature.

The Headley Trust

The Headley Trust was founded in 1973 by Sir Timothy Sainsbury.

The Trust funds Arts and Heritage UK (including curatorial support, Industrial, Conservation and Marine Heritage, Archaeological and outreach projects plus the Museums Archaeological Acquisition Fund); Health & Social Welfare (including support for older people and projects that help disadvantaged families and young people); Cathedrals; Education (bursary and apprenticeship support in conservation and heritage skills and music and dance) and Overseas (including Arts & Heritage projects in South Eastern Europe and programmes in anglophone countries in Africa.

We are looking for someone to manage our most precious asset, our Lived Experts Research Community, helping us to develop and grow the Community further to have an even bigger social impact in businesses.

This is an ideal role for someone with an interest in qualitative insight, lived experience and social impact. You will manage the community, be the main point of contact for community members, help develop the community, work with clients and take part in insight-gathering projects.

Our purpose at Three Hands is to create business value and social value, hand in hand. Three Hands Insight is the Social Insight arm of Three Hands, focused on enabling businesses to gain insight from charities and ‘lived experts’ in a wide variety of societal issues and vulnerability circumstances. 

Current and recent projects and clients include the Inclusive Design Panel for NatWest, a series of vulnerability insight sessions for Lloyds Banking Group and testing back-up power solutions for vulnerable people for energy companies.

Please see the attached job description for more information on Three Hands Insight, the areas of responsibility for the role and the skills and interests were are looking for...

The ESU believes every child should be able to make their voice heard. We believe that the ability to progress and to thrive in life relies on building speaking and listening skills. Our oracy, debate, public speaking and cultural exchange programmes help young people to engage with the world, to speak more confidently, and to listen to and understand different points of view.  

The ESU was founded as a membership organisation, bringing together those who share a belief that better communication makes for better global understanding. Today, we have members across England and Wales who meet to socialise, gain new perspectives on the world and to help organise and raise funds for our educational work. There is also a strong international membership and global educational network.

We are seeking an organised, proactive and diligent Membership and Engagement Coordinator to lead on the administrative support for our members and the wider Engagement team. The post holder will be responsible for providing a seamless experience for members wanting to join the ESU or for those renewing their membership. The Membership and Engagement Coordinator will be responsible for developing relationships with members and branch chairs, finding ways to involve members in the work of the ESU and maintaining oversight of the organisation’s CRM. The post holder will also help support the ESU’s events and international work.

Responsibilities:

· Support the Membership Manager to implement a new recruitment strategy to grow ESU membership in agreed target audiences

· Work with the Membership Manager to ensure a straightforward renewals process, this includes sending email and postal renewal communications, updating lapsed memberships and taking credit and debit card payments.

· Ensure membership records on the CRM are accurate and up-to-date.

· Assemble and dispatch Welcome Packs to new members.

· Act as the first point of contact for current and prospective members and assist with their queries.

· Assist with the production of monthly membership statistics and reports.

· Ensure the ESU has robust and clearly documented membership processes and make suggestions to enhance and resolve issues that arise.

· Maintain records of international ESUs and support the Director of Global Engagement with sending communications to this group.

· Liaise with branch chairs to support their requirements and provide details on membership statuses for their branch members.

Essential:

· An understanding of the nature and importance of the ESU’s charitable work within educational and wider contexts and a strong commitment to increasing the impact of the organisation’s work

· Highly organised, with an ability to ensure deadlines and targets are met

· Excellent written and verbal communication skills

· Ability to ensure a high level of accuracy when adding and amending database records

· A pro-active and positive attitude to problem resolution

· An ability to engage with multiple stakeholders at all levels

· IT literate with strong Microsoft Office skills, especially Excel

Desirable:

· Previous experiencing using CRM systems

· Experience of supporting events

.      Office administration experience in a busy office, requiring multi-tasking

 Benefits:

· Company Pension

· 28 days annual leave plus 8 days Bank Holiday (pro-rata)

· Hybrid/Flexible Working

· Employee Assistance Programme

· Access to Virtual GP Services 24/7

· Group Life Insurance

· Learning and development opportunities

.       Regular Staff Social Events

Interviews to take place 22 & 23 May 2024