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Porchlight is looking for an experienced and compassionate Area Manager to lead the delivery and development of our internal Live Well Kent and Medway (LWKM) services and related support services, including domestic abuse support and work focused on the alleviation of poverty.
This is a key leadership role within our mental health provision. You will provide strong operational oversight across a range of community-based services, ensuring they are safe, person-centred, trauma-informed and delivered to a consistently high standard. Working closely with service managers, internal teams, commissioners, voluntary sector partners and statutory agencies, you will help ensure that people experiencing mental health challenges, domestic abuse, financial hardship or multiple disadvantage receive coordinated and effective support.
You will be responsible for supporting service performance, quality assurance, safeguarding practice, contract compliance and continuous improvement. You will also play an important role in developing staff, strengthening partnerships and identifying opportunities to improve outcomes for people using our services.
We are looking for someone with proven experience of managing mental health or related support services, including leading teams through complexity and change. You will understand the impact of trauma, poverty, domestic abuse and social exclusion, and you will be confident using data, insight and partnership working to improve service delivery. Excellent communication, judgement and organisational skills are essential, alongside a clear commitment to inclusion, safeguarding and recovery-focused practice.
In return, you will join a values-led organisation committed to making a lasting difference in people’s lives. This is an exciting opportunity for a skilled and motivated manager to shape high-quality services, support dedicated teams and contribute to Porchlight’s mission to help people live safely, independently and with hope for the future.
This role requires:
- Leadership experience
- Strong influencing, relationship management and communication skills
- Experience of performance and risk management of complex services and contracts
- Strong strategic skills, with the ability to align and develop services to support the charity’s ambitions and plans.
- A commitment to the values that underpin all of Porchlight’s work.
- Experience of the housing and social care landscape will be helpful but we’re looking for the right person and will invest in your professional development with ongoing training and learning opportunities.
Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk.
Working pattern: 9am to 5pm, Monday to Friday with some flexibility required.
Location type: On-site
Contract type: Permanent
Interview date: 18th September 2026
Our application form and interview process have been designed to assess your transferable skills rather than direct experience. This helps remove barriers for people who may have the right values, abilities, and potential but may not have formal experience in the role they’re applying for. We actively encourage people from all backgrounds to apply. Please have a look atthe application guidanceandjob descriptionat the bottom of the pageto give you the best chance of being shortlisted.
A safe home, better life and fairer future for everyone.
The client requests no contact from agencies or media sales.
This is a varied and rewarding leadership role that combines operational management, people leadership, and business development. You'll play a key part in growing our impact by developing new partnerships, building strong relationships with stakeholders, and expanding both our on-site and outreach programmes.
To succeed in this role, you'll be a confident and adaptable manager who can balance day-to-day operational demands with strategic thinking and creativity. You'll enjoy problem-solving, prioritising competing demands, and managing a diverse workload where no two days are the same.
We're looking for someone who:
• Has strong leadership and people management skills, with the ability to motivate and develop teams
• Can foster positive collaboration across teams and functions
• Has experience building and managing partnerships with a wide range of stakeholders
• Brings commercial awareness and business development experience
• Has experience working in the charity, social care, health, or related sectors
We're looking for someone who:
• Has strong leadership and people management skills, with the ability to motivate and develop teams
• Can foster positive collaboration across teams and functions
• Has experience building and managing partnerships with a wide range of stakeholders
• Brings commercial awareness and business development experience
• Has experience working in the charity, social care, health, or related sectors
In return, Thrive offers the opportunity to make a genuine difference every day, working with a values-driven charity that transforms lives through gardening and nature. In addition, you’ll be working in a collaborative and supportive organisation at our National Office, set in 3 acres of beautiful grounds.
For more information, please download the Information Pack. For an informal conversation about the role, please email recruitment in
the first instance.
To Apply:
Please email recruitment with your CV and a written statement explaining how you meet the person specification and what you will bring to Thrive.
Closing date for applications: Friday 25 September 2026.
First Stage Interviews: Tuesday 6 October. Second Interviews will be scheduled for the following week.
You will lead on all aspects of safety, facilities and estate management at our outdoor learning centre Hindleap Warren. You will also support and advise the facilities team (managed on site by the Director of Finance at our London Office. This role will be a blend of strategic and pragmatic thinking to create a great place to work, along with the need to ‘roll up sleeves’ and ensure our buildings, grounds and systems of work are safe, compliant, efficient and sustainable. A monthly visit to the London office will be expected.
What you will be doing
Facilities Management
- Lead on delivery of all Facilities Management services, including but not limited to: M&E, fabric, cleaning/ housekeeping, bed linen/ laundry, car parking, grounds, waste management, pest control and external contractors. Occasionally support may be needed out of normal working hours in emergency situations.
- Establish and maintain a comprehensive planned preventative maintenance programme ensuring the satisfactory operation of all buildings, plant and equipment and ensuring our buildings remain compliant, safe, fit for purpose and reflect our brand values at all times.
- Procure and manage services, evaluate contracts and tender processes through a blend of in-house and out-sourced delivery methods, as appropriate, and evaluate value for money.
- Work with the Director of Centres and Delivery and Head of Centre to set the estates, facilities and health and safety elements of their annual budgets and advising on capital expenditure requirements.
- Lead an efficient and high-performing housekeeping and facilities team, ensuring all areas of responsibility are run effectively, maintaining the highest standards of safety, customer experience and service delivery.
- Effectively line-manage and support the development of your team through regular 121s, annual appraisals, guidance and training, including working on their personal development
Health & Safety
- Maintain a health and safety management system -ensuring all regulatory requirements are met, including overseeing risk assessments, health & safety policies and procedures and annual audits.
- Attend monthly meetings of the Safety and Safeguarding Team, analysing reported accident and incident data.
What you bring to the role
The following attributes are required for the role.
- Experience of delivering safe and effective work on customer-facing premises and grounds.
- Experience of managing high performing teams to deliver in line with the needs of an organisation.
- Experience of working and leading teams across multiple sites.
- Relevant qualifications in facilities and estates management and Health & Safety.
- NEBOSH General is essential.
- Knowledge of the Health & Safety compliance standards applicable to our sites and how these should be achieved. (Please note the outdoor adventurous activities are managed by the operations team – specialist knowledge of these areas are not required).
- Ability to communicate in a range of settings with people at all levels of an organisation.
- Ability and experience of training others in health & safety.
- Experience of working as a member of a management team and bringing about changes through the action of your peers and team.
You will be able to demonstrate our values of being:
- Ambitious
- Collaborative
- Inclusive
- Accountable
Why work at Hindleap Warren
- Generous holiday allowance of 39 days per annum (31 days A/L plus 8 bank holidays).
- Catered meals provided whilst working when the kitchen is serving young people in residence.
- Health Care Cash Plan.
- Free access to the Employee Assistance Programme for you and your family.
- Free access to the ‘Headspace’ app for you and your family.
- Free access to the Charity Mentoring Network, as a mentee or mentor.
- Free onsite parking.
- Magnificent location surrounded by nature.
- You’ll be working with a fantastic team of passionate colleagues across London Youth.
- An outstanding culture and ethos where staff and visitors enjoy, challenge, and achieve.
- You will be making a difference to the lives of young people!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
The Motability Foundation is recruiting two Policy Managers to join its newly established policy team, which sits within the Communications department. These roles will lead discrete policy areas, develop robust policy positions, and support the Motability Foundation in improving transport accessibility for disabled people.
The Motability Foundation is building a future where all disabled people have access to accessible transport options so that they can make the journeys they choose. To achieve our ambitions, the Motability Foundation works closely with a wide range of stakeholders to develop, and then advocate for, policy and legislative solutions which result in tangible, real-world change. These roles are exciting opportunities for applicants who wish to play a crucial role at one of the UK’s foremost charities in doing this.
The successful applicants will work closely with the Government Relations and Public Affairs team, as well as colleagues within the Motability Foundation and at Motability Operations, to advance our policy priorities, support the integrated communications strategy, and help raise the profile of issues affecting disabled people in their everyday lives. You will also engage regularly with policymakers and external organisations.
These roles will suit experienced, proactive and collaborative policy professionals who want to strengthen their advocacy experience and help make transport more accessible and inclusive for disabled people.
What you’ll be doing
As a Policy Manager, you will lead policy work across agreed priority areas. This will include:
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Developing robust policy positions, from defining the problem and intended outcomes, to assessing evidence and options, testing discoverability, and making clear recommendations – working closely with colleagues within the Motability Foundation and at Motability Operations, and external stakeholders.
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Drafting high-quality policy outputs, including policy briefings, consultation responses, calls for evidence, and external correspondence.
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Collaborating closely with Communications teams colleagues to promote policy positions to government, public and professional audiences, including contributing to campaign development.
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Tracking political, legislative and policy developments, horizon-scanning for risks and opportunities and adapting policy positions and plans as needed.
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Building trusted external relationships with policymakers, industry stakeholders and others who shape or influence policy – namely, disabled people and Disabled People’s Organisations. You must be comfortable with effectively communicating complex policy positions to a wide range of stakeholders.
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Working collaboratively across the organisation to ensure policy work is aligned and informed by wider insight.
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Contributing to the development of the policy function, including its priorities, ways of working, and culture of collaboration, openness, and continuous improvement.
Your experience
We are particularly interested in candidates with experience in one or more of the following areas: disability and welfare, transport, tax and fiscal policy, or growth policy. Where candidates do not have direct experience, they should be able to demonstrate strong policy skills and the ability to apply them quickly to complex issues.
Must haves:
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Strong experience in policy analysis and developing evidence-led and creative policy positions - ideally on high profile and pivotal policy.
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Demonstrable experience of communicating policy to senior officials, Ministers, advisers, Parliamentarians and wider industry stakeholders, both verbally and through high-quality written outputs.
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Strong understanding of UK and devolved policy-making and legislative processes, and strong political acumen and awareness of UK and devolved governments’ priorities.
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Understanding of, or commitment to developing expertise in, disability, accessibility, and inclusive transport policy.
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Ability to work collaboratively within a larger team and a complex matrix organisation, and build effective internal and external relationships.
Nice to haves:
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Educated to degree level in a relevant discipline.
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Policy experience in the public, charity or not-for-profit sectors and/or in government (particularly HMT, DWP, No 10, BIST or DfT), Parliament, devolved administrations, or local government.
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Experience helping to establish, improve or professionalise policy processes in an organisation.
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Experience informing organisation-wide campaigns with policy expertise, insights and advice.
We are building a future where all disabled people have the transport options to make the journeys they choose.
The client requests no contact from agencies or media sales.
Why join us?
We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious and kind team, with plenty of opportunities for learning and development.
About the Web and Analytics Manager
We are looking for a Website and Analytics Manager to join our digital team. This role will suit a digital and analytics expert. A proactive, supportive and solution focused digital professional who is keen to hit the ground running, enjoys collaborating with colleagues across the team and wider organisation, and is passionate about adding value.
The Website and Analytics Manager is responsible for the day-to-day management and improvement of our digital platforms, website and their connected tools. As well as analysis and reporting of results, content creation and more. This person is a technical expert and will play a crucial role in how we develop our digital channels.
Relationship management across the Charity and with third party suppliers is also a key part of the role.
What you’ll be doing
- Day to day ownership of the web ecosystem including royalmarsden org, subdomains, microsites and donation platforms including managing relationships with third party agencies and suppliers to maintain and improve these platforms.
- Work with the Senior Digital Manager to set the strategic direction for our websites and associated digital experiences, ensuring alignment with organisational priorities, supporter needs and fundraising objectives
- Manage website improvements and Manage website improvements and performance optimisation work, including CRO, SEO and core web vitals, driving continuous improvement of our supporter journeys and embedding a data led approach.
- Lead the web team, line managing the Digital Officer and Senior Digital Officer, supporting the effective allocation of resources across the team, coaching direct reports and fostering a high performing team culture.
- Manage the Digital Officer and Senior Digital Officer to deliver relevant, engaging, optimised and audience centred content, landing pages and digital journeys across various digital channels, and overseeing the website content calendar and campaign content deploys.
- Work alongside Marketing and Digital colleagues to ensure our project planners are up to date and website content is in line with our wider audience journeys and content needs.
- Partner with teams across the charity to understand user and organisational needs, to deliver a range of projects and campaigns, including fundraising campaigns.
- Analyse and interpret website analytics data, communicate results to the wider team and use insights gained to inform and direct positive change.
- The Website and Analytics Manager also owns the relationship with a third-party agency to deliver improvements to our tracking set up, and ensures compliant, accurate and reliable data collection.
- Ensure the website platforms are secure, accessible, scalable and complaint with all relevant regulation and legislation.
- Work with the Senior Digital Manager and Head of Digital Content and Engagement to develop and manage the website budget, contributing to business planning, forecasting, and monitoring spend.
- Work to improve digital literacy across the charity alongside Marketing and Digital colleagues, training colleagues in how to use our CMS and other key digital skills such as data and insights.
- Occasional out of hours support where required for critical website/campaign related activity.
- Keep up to date with digital technology and share this knowledge with colleagues both within the digital team and across the wider Charity team.
About you - The successful candidate will need:
- Experience of working on CMS systems, knowledge of headless CMS systems would be an advantage.
- Experience managing digital agencies, developers and third party suppliers.
- Knowledge of UX and digital user journeys.
- Understanding of PPC advertising.
- Experience of line management and developing junior digital staff, including coaching, performance management and workload prioritisation.
- Experience of creating content for websites, including a strong understanding of SEO and CRO principles.
- Understanding and experience using website reporting systems e.g Google Analytics , Hotjar, Google search console.
- Interest in digital technologies, fundraising/donation platforms and innovation within the charity sector.
- Excellent communications skills, particularly within stakeholder management.
- A proactive, solution focused approach to prioritisation and workflow management.
The following are beneficial but not essential:
- Experience owning and developing digital products, platforms or websites, including roadmap planning and prioritisation.
- Experience managing budgets, forecasting expenditure and monitoring performance against management accounts.
- Project management, digital publishing and any related software technology training.
- Experience of working within a fundraising organisation.
- Analytics training.
- Paid advertising training/skills.
- Strong team ethos with a track record of collaborative and supportive working.
- Experience managing Google Ad Grants and/or Google Ads accounts, including campaign optimisation, reporting and compliance with programme requirements.
- Experience managing budgets, forecasting expenditure and monitoring performance against management accounts.
If this sounds like you, we’d love to hear from you!
What we offer
- Hybrid working between home and Chelsea with travel to Sutton once a month.
- Flexible working around our core hours of 10am to 4pm.
- 27 days annual leave rising with length of service.
- Up to 6% employer contributions subject to matched contribution from you (increasing with length of service).
- Training, support and development opportunities.
- Access to the blue light discount scheme and other discounts opportunities.
- Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more.
- Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes.
Inclusion matters
- We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Homeless Oxfordshire as our Housing First Service Manager and lead a dedicated team supporting people with complex needs facing multiple exclusions to sustain long-term tenancies, increase independence and rebuild their lives. Working within Housing First principles, you will oversee the delivery of a high-quality, trauma-informed service and develop strategic partnerships with local authorities, housing providers, health services, social care and voluntary sector organisations. This is an exciting leadership role where you will drive service excellence, support staff development, ensure contract performance and champion resident voice! If you are passionate about creating a lasting change and impact, we would love to hear from you!
Please note: Applications Deadline is the 7th of September at 09:00 a.m. The interviews for this role will be held on the 9th and 10th of September.
Main Purpose Of The Job:
To deliver a high-quality, trauma informed support service to people with complex needs facing multiple exclusions in line with Housing First principles to create long term sustainable tenancies by increasing independence and maximising connectivity with local communites across Oxfordshire. To take a strategic lead on the development and maintenace of excellent partnership working with all our stakeholders to ensure high fidelity Housing First is delivered. Ensuring that commissioned contracts are adhered to and KPIs for these contracts are met. In addition, supporting the professional development of staff to develop deliver services and maintain partnerships across relevant sectors.
Main Areas Of Responsibility:
Working closely with the Operations Manager :
• To lead the Housing First team providing excellent trauma informed support to 40+ Housing First residents in Oxford City.
• To work closely with commissioners on delivery of the service, to develop and maintain strategic relationships with Oxford City Council, housing providers, NHS services, Adult Social Care, Probation and voluntary sector partners.
• Provide reflective, trauma-informed supervision and support to staff.
• Lead safeguarding, risk management and multi-disciplinary case reviews.
• Ensure adherence to Housing First fidelity and continuous quality improvement.
• To ensure that Homeless Oxfordshire delivers effective and high-quality support that meets the evolving needs of our residents.
• To deliver a psychologically person centred trauma informed approach across all services.
• To promote the active involvement of service user experience and voice in the delivery, development and monitoring of Housing First.
• To manage the personalisation budget attached to the Housing First.
• Ensuring that commissioned contracts are adhered to and KPIs for these contracts are met.
• To support staff to ensure that all services are run safely and compliant with safeguarding.
• Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development.
• To actively look to develop yourself and your team through training and development opportunities.
• To develop, review and improve your services in accordance with the aims and objectives of Homeless Oxfordshire.
• To provide reflective, trauma-informed supervision support and line management to direct reports, ensuring they meet all aims, objectives and outcomes, according to relevant policies and procedures.
• Manage complaints and suggestions in line with to Homeless Oxfordshire policies and procedures.
• Ensure your team are aware of and include their residents in engagement and coproduction activities working proactively with the LEAP team.
• Develop and maintain strong internal working relationships to ensure managers and teams deliver high quality services that are reflective of Homeless Oxfordshire’s values and address local needs.
• Co-create a positive and inclusive working environment for team members and residents.
• Be part of Homeless Oxfordshire on-call rota.
• To cover for other Service Managers if needed.
• Adhere to Homeless Oxfordshire’s policies and procedures at all times.
• Undertaking, as required, any other duties compatible with the level and nature of the post.
Safeguarding Statement:
Homeless Oxfordshire is committed to safeguarding and promoting the welfare of all adults, children and young people who are at risk of harm and that come into contact with our services. We believe that all adults, children and young people have an equal right to protection from abuse, regardless of their age, race, religion, ability, gender, language, background or sexual identity and consider the wellbeing of the vulnerable adult, child or young person is paramount. As a result, we have a robust safeguarding policy to ensure everyone is treated fairly and a whistleblowing policy to enable people raise any concerns confidentially. We expect everyone (staff, trustees, associates, volunteers and anyone working on behalf of the Company) to share this commitment and read, understand and adhere to this policy and related procedures.
Equal Opportunities:
We employ people on the basis of their abilities. We strive to attract and develop talent that is representative of our residents and all sections of the society, and do not discriminate based on of age, faith, disability, race, gender, sexuality and socio-economic, regional or cultural background. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.
About Us:
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!
What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .
We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
The client requests no contact from agencies or media sales.
Job Title: Data & AI Manager
Salary: £48,500 - £52,500
Contract Type: Permanent, ideally, full-time (35 hours per week) although 28 hours or flexible hours may be considered
Working location: Home based. The post holder should expect to come into the London based office a maximum of three days per quarter.
Reporting to: Head of Technology & Transformation
BACKGROUND
For more than 20 years, Magic Breakfast has been helping children and young people start the day with the nourishment they need to learn, grow, and thrive. But the impact of breakfast goes far beyond food. Every morning, we help pupils arrive at school feeling valued, included, and ready to reach their potential.
Today, 2.1 million children across the UK are at risk of hunger, the equivalent of four pupils in a classroom of 30. Working with schools in disadvantaged communities across England and Scotland, Magic Breakfast is committed to ensuring no child is too hungry to learn. One breakfast at a time, we are helping children and young people build brighter futures.
This is a pivotal moment to join Magic Breakfast. Governments in both England and Scotland have committed to expanding access to free school breakfasts, recognising the vital role they play in children’s wellbeing and attainment. Yet significant gaps remain. Pupils in secondary schools, alongside younger children in nursery and early years settings, are still at risk of starting the day hungry. Hunger does not begin at age five, nor end at age 11, and neither does our mission.
By joining Magic Breakfast, you will become part of a passionate, ambitious organisation driving lasting change for children and young people across the UK.
JOB PURPOSE
We are seeking an enthusiastic Data & AI Manager to play a key role in driving Magic Breakfast's new Data and Technology Strategy and supporting the organisation's transition towards more product-led, data-informed and AI-enabled ways of working. In this new role, you will take on specialist management and be the subject matter lead for this evolving, business critical area and be responsible for the delivery, adoption and continuous improvement of Magic Breakfast’s data platform, reporting, AI and digital product capabilities.
You will manage a small specialist team responsible for:
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the development of a secure, scalable data platform (Microsoft Fabric, Power Platform and Salesforce)
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the delivery of high-value reporting and data products
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the identification and rollout of AI and data-enabled use cases across the organisation
You will ensure that data, reporting and AI capabilities are aligned to organisational priorities, well-governed, widely adopted and delivering measurable impact.
KEY RESPONSIBILITIES:
- Lead the ongoing development, management and maintenance of Microsoft Fabric and the organisation’s data products, ensuring they are embedded and remain reliable, scalable and aligned with evolving busines needs.
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Direct the design and implementation of scalable, reliable data pipelines from diverse sources, ensuring data integrity, consistency, and compliance with governance standards.
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Work with direct reports and stakeholders to assess technical feasibility, dependencies, integration requirements and delivery approaches for new initiatives.
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Work collaboratively with stakeholders to balance innovation and experimentation with appropriate governance, security and risk management.
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Maintain and embed the organisation's data governance framework, ensuring data, reporting and AI-related activity is aligned with organisational standards, policies and priorities.
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Support the delivery of the Data and Technology Strategy, ensuring data, reporting and AI capabilities contribute to organisational priorities and outcomes.
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Translate the Data and Technology Strategy into team plans, priorities and deliverables, monitoring progress and adapting to changing organisational needs.
Please see attached documents for full Job description
APPLICATION PROCCESS
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Find more information on our website
Should you wish to discuss the role before applying please email our People and Culture Team (recruitment @ magicbreakfast. com)
Shortlisting: 14th – 17th September
Interview 1: 22nd – 23rd September
Interview 2 and Informal Panel: 28th-29th September
Due to the high volume of applications, this role is likely to close early and we reserve the right to do so. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Mass Participation Event Manager
Location: Hybrid, minimum 1 day per week in our London Bridge office
Contract: Permanent
Working Pattern: Full-time role based on a 32-hour working week across four days
Reporting to: Head of Fundraising (Community & Events)
Salary: £35,000 – £37,000 per annum
About Spinal Research
Every two hours, someone in the UK becomes paralysed. Globally, more than 15 million people live with paralysis. At Spinal Research, our vision is a world where paralysis can be cured. We fund groundbreaking research to deliver life-changing treatments for people with spinal cord injuries. By backing the brightest minds and fostering innovation, we are driving progress towards what could be the medical breakthrough of the 21st century: curing paralysis. We will not stop until that future is achieved.
The Role
This is an exciting opportunity to join our Events team in a newly created management role, building on four years of significant growth and success across our mass participation programme.
As Mass Participation Event Manager, you will play a key role in shaping the future direction of the programme while driving continued growth in income, participation and supporter engagement. You will have responsibility for the development, performance and delivery of the mass participation portfolio, working closely with the Head of Fundraising (Community & Events) to grow income, participation and engagement.
Alongside this overall responsibility, you will have direct ownership of your own area of the portfolio, including the Great North Run, Berlin Marathon, Chicago Marathon, Cape Town Marathon and our wider challenges programme. You will manage these events from recruitment and participant onboarding through to fundraising, event-day delivery and post-event stewardship, while supporting the Head of Fundraising (C&E) with our flagship London Marathon.
You will also line manage the Events Junior Officer, who will have direct responsibility for their own allocated events. You will provide leadership, direction and support to ensure their events are delivered successfully and contribute to the wider mass participation goals.
This is a senior, hands-on role. You will be expected to lead the development of the overall programme while remaining directly involved in the day-to-day delivery of your own events. This includes recruiting and stewarding participants, developing campaigns, managing budgets and suppliers, speaking directly with supporters and being hands-on at events.
Key Responsibilities
· Strategy & Growth: Grow the mass participation portfolio, increasing income, participation and engagement through insight-led planning.
· Supporter Recruitment & Stewardship: Lead recruitment campaigns and deliver excellent supporter journeys from sign-up to post-event stewardship.
· Event & Portfolio Management: Manage allocated events end to end, including budgets, logistics, suppliers, event-day delivery and major event support.
· Team Management: Line manage the Events Junior Officer, providing direction, support and oversight across their events.
· Systems, Insights & Reporting: Use CRM and performance data to monitor KPIs, report on progress and inform future activity.
· Collaboration: Work across the Community & Events team and wider organisation to deliver a strong, aligned mass participation programme.
About you
· Proven experience growing mass participation fundraising, with a track record of increasing income, participation and supporter engagement.
· A track record of increasing income, participation and supporter engagement.
· Experience leading recruitment campaigns and managing supporter journeys.
· Confident managing event budgets, suppliers, CRM systems and performance data.
· A strong communicator who builds great relationships with supporters, colleagues and partners.
· Highly organised, proactive and able to manage multiple priorities.
· Experience leading, supporting or developing others.
· Comfortable balancing strategic thinking with hands-on delivery.
Why Join Us?
- Full-time role based on a 32-hour working week across four days, with Fridays as a non-working day.
- 8% pension contribution.
- Flexible, hybrid working environment split between home and our London Bridge office.
- Opportunity to play a key role in a growing fundraising programme.
- Join a supportive, values-driven team built around commitment, integrity, collaboration and innovation.
Occasional evening or weekend working may be required to meet organisational needs, with time off in lieu provided.
Ready to help us deliver life-changing impact?
Apply now to join Spinal Research and play a key role in our mission to cure paralysis.
Spinal Research is a Disability Confident Committed employer and welcomes applications from all candidates. We are committed to making our recruitment process inclusive and accessible and will provide reasonable adjustments throughout the recruitment process where required.
Please submit a CV and a supporting statement outlining why you would like to work for Spinal Research and why you would be a strong fit for the role.
Applications will be reviewed as they are received and early applications are encouraged.
Unfortunately, due to the volume of applications, we are unable to provide feedback to unsuccessful applicants. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful on this occasion.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This fixed term role will provide cover with the current position-holder is on secondment with another team. Within the Individual Giving team, the Fundraising Manager will have responsibility for the planning and delivery of activities that recruit new supporters and generate income. You will manage our supporter recruitment programme, ensuring we meet our targets, and promoting investment strategies to cost-effectively and sustainably grow our supporter base. You will focus on the delivery of existing offline communication channels, as well as the development of new products, channels and audiences with a future-focused outlook on fundraising and recruitment. Over the next 12 months the new initiatives we plan to launch include a value exchange lead generation programme, improvements to our welcome journeys including the introduction of telemarketing, and potentially a lottery scheme. Working closely with the other Fundraising Managers (especially the Digital Fundraising Manager), you will also ensure that new recruits go on to become loyal supporters, taking the lead on some projects and contributing to others, and will help to feed the pipeline of legacy pledges. You will help to improve the experience for our supporters and maximise their potential for giving. You will also work closely with the Digital Team to ensure thoughtful integration of acquisition activities to optimise spending and ensure a seamless experience for new supporters across channels.
About you
Experience / Qualifications: • Degree qualification in or c.5 years’ experience of individual giving fundraising, marketing, communications or related discipline. • Experience delivering marketing / fundraising for a charity, ideally in international development • Experience managing or leading others – ie line management or project management • Experience managing external suppliers and agency relationships Behaviours / Personal Attributes: • Highly motivated and target-driven, an enthusiastic self-starter • Collaborative and able to work across multiple teams • Excellent relationship-builder • Resilient and adaptable under pressure, capable of balancing multiple priorities simultaneously • Creative, innovative and ambitious, and able to inspire that in others
Preferred / Desirable:
• Experience with a variety of fundraising channels, products and platforms – with a particular focus on supporter acquisition • Knowledge of the legal and compliance frameworks for charity fundraising and marketing including, but not limited to the Fundraising Regulator, Privacy and Data Protection legislation. • Passion for the charity sector, ideally in international development Skills, Abilities and Competencies:
To be successful in the role, the ideal candidate will be able to demonstrate:
Technical / Functional Skills:
• Ability to design and deliver fundraising strategies and campaigns
• Strong data analysis and reporting skills
• Familiarity with fundraising CRM software
• Budgeting and financial management for fundraising activities
Soft Skills / Competencies:
• Excellent written and verbal communication for donor engagement and presentations
• Leadership skills for managing individuals within fundraising team
• Relationship and stakeholder management
• Excellent organisational, time management and project management skills
A friendly and supportive culture, working with values driven and highly engaged colleagues, work life balance and flexible working . In the UK, our open plan offices are located in the centre of Rugby and near to Rugby train station, but we also offer free parking.
• Full-time roles are contracted at 35 hours per week.
• It is our normal practice to operate a hybrid working policy, where flexible working hours are enabled as well as remote working.
Practical Action exists to change the systems that keep people in poverty and vulnerable to the impacts of climate change, nature loss and pollution.
The client requests no contact from agencies or media sales.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
We’ve got a strong set of values that inform everything we do, and we’re looking for people who are aligned with these. As a Retail Area Manager you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
To find out more about our values and how important they are to us, please read the role profile linked above.
The Benefits
We offer a wide and generous range of benefits designed to support our employees through every stage of life. To read about these, please see the benefits section of our Careers Page.
The Role
As a Retail Area Manager, you will be responsible for the day-to-day operational management of existing shops, and for the new shops as they open.
Supporting the Head of Retail, you will will lead by example and ensure that employees, volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.
As our Retail Area Manager, you will need to be a creative thinker with experience of multi-site retail management in a charity or commercial retail organisation, good team-working skills, great customer service and excellent organisational skills. You will also need to be committed to creating a welcoming professional atmosphere and demonstrating the values of Yorkshire Cancer Research.
Specifically, you will:
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Be responsible for the day to day line management for Shop Managers, Retail Support Managers and Assistant Retail Area Managers, including coaching, inspiring and motivating team members so they are clear about their role and feel fully supported in driving the charity forward.
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Work closely with Shop Managers, Retail Support Managers and Assistant Retail Area Managers with regards to rota management and provide support where necessary to ensure each shop is sufficiently staffed.
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Lead Shop Managers to deliver a consistent brand experience across the retail estate to customers and volunteers alike.
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Coach and support Shop Managers to ensure they manage risk and implement and adhere to all shop operating policies and standards, including Health and Safety and Trading Standards.
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Be accountable for an area budget and achieve or exceed budgeted income, expenditure, and contribution (net income).
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Coach and lead Shop Managers and Retail Support Managers to deliver KPI’s, identifying areas of improvement and taking action where necessary.
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Be responsible for identifying ways to maintain and maximise income in collaboration with the Shop Managers, whilst ensuring basic sales information is accessible to volunteers so they are kept up to date.
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Ensure that all charity policies, shop standards and operating procedures are communicated effectively to all Shop Managers and effectively cascaded to volunteers. Regularly review that they are all maintained and followed in a consistent manner.
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Ensure our shops are presented to the highest standards with attractive visual merchandising and window displays and coach the Shop Managers to continually improve visual merchandising standards and share best practice.
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Be responsible for developing operational processes and ensuring each process is implemented in shops and communicated effectively to Shop Managers.
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Be responsible for the recruitment and induction of Shop Managers, Retail Support Managers, and Deputy Shop Managers working with the People Team and following the charity’s recruitment process.
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Lead, coach and develop the Shop Managers and Retail Support Managers, role modelling the internal PDR approach and wellbeing focus.
About You
To be considered for this role, you will need:
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Experience of multi-site retail management in a charity organisation.
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Experience of building and leading a team of employees and volunteers including recruitment and development.
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Knowledge and experience of effective stock rotation and management.
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Experience of meeting and exceeding targets within a retail environment.
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Strong merchandising and/or retail display experience.
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To be ideally educated to A Level or equivalent.
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Convincing and persuasive written, oral and presentation skills with the ability to present ideas and issues, clearly, and coherently.
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Be highly organised with good time management skills and the ability to prioritise a workload to meet deadlines.
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Excellent IT skills and confident using Microsoft Office including Word, Excel, Outlook, and PowerPoint.
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Access to your own vehicle and a full UK driving licence with less than 6 penalty points.
Application
Before applying, please read the full role profile linked above.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.
The client requests no contact from agencies or media sales.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As Area Manager you will oversee delivery of high-quality services across Lancashire. This includes:
- Facilitating consultation across the teams and other key stakeholders to develop new and build on existing good practice, implement and support the strategic direction of the area business plan.
- Drive
- ingcontinuous improvement of performance through use of data and other operational information to ensure teams perform to the highest standards at all times.
- Helping to build on and lead external relationships promoting positive working relationships to ensure the best possible support and outcomes is provided to eligible service users.
- Ensuringwe are meeting the needs of our service users to a standard as expected of our commissioners and partners.
As Area Manager, you will develop and maintain effective relationships and formal partnerships across organisations and with key stakeholders, and promote and develop the services of VS. You will be responsible for leading the designated area strategically and ensuring it complies with national service delivery standards and best practice guidelines. You will also represent the charity in an appropriate and professional manner to commissioners, stakeholders, external bodies and the media, whilst acting as a voice for victims to the wider community.
Key responsibilities of the role are to ensure the successful delivery of a high quality, efficient and responsive services to victims, the identification of income growth and partnership opportunities and building relationships with relevant commissioning bodies and other stakeholders. A focus on team development, and the monitoring of performance and quality are key within the role.
Please note that travel across a large area is an essential part of this role and you may be asked to work unsociable hours on occasion. You must be able to attend in person meetings with commissioners and partners across Lancashire well as attending offices to meet returning staff.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Salary: £12,987 (FTE £32,469)
Location: Causton Street, hybrid working
Contract type: Part-time, six months fix term contract, 14 hours per week
Requirements: No DBS required
Closing date: 20 September 2026
Interview date: 25 September 2026 (in-person)
Are you an organised administrator with excellent attention to detail and the ability to manage a varied workload? We are seeking a Ministry Team Area Administrator to provide essential administrative support to the Ministry Team within the Edmonton Area.
This role plays an important part in supporting ministerial development across the Area, coordinating key processes and events, and ensuring the smooth administration of programmes that support clergy, Licensed Lay Ministers, ordinands and candidates for ministry. Working closely with the Area Director of Ministry and other ministry colleagues, you will help deliver a high-quality administrative service that supports the wider mission of the Diocese of London.
Job Summary
The Ministry Team Area Administrator provides administrative support to the Edmonton Area Ministry Team and is responsible for the efficient and effective administration of ministry-related activities across the Area. The role supports Ministerial Development Reviews, the Shared Discernment Process, curate development, training events and conferences, while maintaining strong working relationships with clergy, ordinands, candidates for ministry, training providers and diocesan colleagues.
Job responsibilities
· Coordinate and administer Ministerial Development Reviews (MDRs) for clergy and Licensed Lay Ministers.
· Support the administration of the Shared Discernment Process for candidates exploring ordained ministry.
· Provide administrative support for curates undertaking IME2 training and development.
· Organise conferences, study days, training events and residential programmes.
· Prepare agendas, meeting papers, minutes, correspondence and supporting documentation.
· Maintain accurate and confidential records in line with GDPR requirements.
Please refer to the attached Job Description for the full details on the main responsibilities.
Person Specification
· Educated to A-Level standard or equivalent.
· Experience working in an administrative role.
· Strong organisational and administrative skills with excellent attention to detail.
· Good IT skills, including proficiency in Microsoft Office.
· High standard of literacy and numeracy.
· Ability to work effectively with confidential information.
· Right to work in the UK.
· This role does not require a DBS check.
Please refer to the attached Job Description for the full details on Person Specification.
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway.
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
- Competitive remuneration package
- 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
- 15% employer pension contribution and salary sacrifice available
- Death in service benefit x3 of basic gross salary
- Enhanced maternity leave of six months full pay, after 12 months of employment
- Season ticket loans for public transport
- Access to Benenden Health Insurance
- EAP counselling through Health Assured
- Up to £100 for eye test and contribution to spectacles
- Two additional paid days for community volunteering
Our Mission and Values
At the London Diocesan Fund, our mission is:
“To support, serve and resource all parts of the Diocese of London in enabling every Londoner to encounter the love of God in Christ.”
Our values shape how we work, make decisions, and support one another. We are looking for someone who reflects these in their approach:
· Confident- We work with clarity, competence and discipline to make timely, transparent decisions that benefit those we serve.
· Compassionate- We act with empathy, dignity and fairness, placing people at the heart of our work and responding with care.
· Creative- We approach challenges with openness and curiosity, creating space for new ideas and better ways of working.
· Connected- We communicate openly so everyone experiences one joined-up LDF, where relationships and collaboration shape how we work.
To apply:
Submit your application and CV online via Pathways. Please refer to the person specification and JD when you’re answering the application questions.
For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.
For every Londoner to encounter the love of God in Christ



The client requests no contact from agencies or media sales.
Operations & Administration Manager Vacancy
Application Deadline: Friday 25th September 2026
Job Title: Operations & Administration Manager
Salary: £35,000 + (Dependent on Experience)
WLIC Ealing Masjid is seeking to appoint a highly organised, motivated and enthusiastic Operations & Administration Manager who will be responsible for the efficient day-to-day administration, operational coordination, services delivery, facilities oversight, guest reception and event support of the Centre.
This is an excellent opportunity to join an exceptional WLIC staff and management team, see attachedjob desciption.
Only the applicants shortlisted will be notified. Any offer of employment will be subject to references, an enhanced DBS, qualifications, medical and other statutory checks being satisfactory.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Job purpose
The Senior Advice Manager is responsible for the effective day-to-day management and coordination of Toynbee Hall’s debt advice services across multiple locations. The postholder will ensure services are appropriately resourced, accessible and delivered consistently, meeting agreed contractual, quality, compliance and performance requirements.
The Senior Advice Manager will manage and develop Debt Advisers, Trainee Debt Advisers and Administrators; monitor service performance and capacity; address operational issues and risks; and ensure appropriate action is taken where performance or quality falls below expected standards.
Working closely with the Head of Debt and Money, Quality Assurance and Technical Supervision colleagues, the postholder will use performance information, quality findings and operational insight to identify areas for improvement and ensure agreed actions are implemented.
Key Responsibilities
Management of local sites to ensure all services are available.
- Ensure local services are available daily by effectively managing staffing, sickness, annual leave, emergencies and operational challenges.
- Work closely with internal teams, external contractors and local stakeholders to ensure all sites operate safely, efficiently and in line with organisational standards.
- Identify resource gaps, operational risks and service pressures, implementing solutions to maintain service delivery and performance.
- Build and maintain strong relationships with local authorities, housing providers, community organisations and partner agencies, representing Toynbee Hall at meetings, networking events and community engagement activities to strengthen referral pathways.
Line management of a team to ensure objectives are set and met
- Lead, motivate and support the team to achieve agreed service, quality, compliance and performance objectives.
- Conduct regular one-to-one supervision, team meetings and performance reviews providing constructive feedback and clear expectations.
- Coach, mentor and develop staff, identifying learning and development needs supporting career progression and fostering a culture of continuous improvement.
- Provide technical guidance and support on complex debt advice cases, ensuring advisers deliver accurate, compliant and client-centred advice.
Ensure compliance and the quality of advice required are achieved
- Ensure the team consistently delivers high-quality, client-focused debt advice in line with FCA requirements, funder expectations and Toynbee Hall policies.
- Monitor case quality through audits, supervision, management information and performance data, implementing improvement plans where required.
- Analyse service performance and management information, identifying trends, risks and areas requiring action, and provide recommendations to the Head of Debt and Money.
- Ensure case files meet all quality assurance, audit and contractual standards.
- Manage and respond to complaints relating to debt advice service delivery in line with Toynbee Hall’s complaints procedure, ensuring appropriate investigation, timely resolution and that learning is used to improve service delivery.
Essential Criteria
Experience and Skills
- Significant experience of managing frontline advice services and managing highperforming teams to achieve service, quality and performance objectives.
- Demonstrable experience of line management, including supervision, performance management, coaching, mentoring and staff development, including effectively addressing underperformance.
- Experience of delivering regulated debt advice services and having management responsibility for maintaining high standards of quality, compliance and client care. • Proven ability to provide technical guidance and appropriate support on complex debt advice cases, working within agreed technical supervision and escalation arrangements.
- Hold a recognised debt advice qualification (e.g. CertMAP or equivalent) with demonstrable experience of delivering FCA-regulated debt advice and supporting the quality and development of debt advice practice.
Communication and Interpersonal Skills
- Excellent leadership, communication and interpersonal skills, with the ability to
inspire and motivate others. - Ability to build positive relationships with colleagues, partners, funders and external
stakeholders. - Excellent written and verbal communication skills.
Our Benefits Package
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Healthcare Cash Plan
- Perk Box
Further information
We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications.
Applicants must have the right to work in the UK.
Please refer to the attached job description for more details
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Are you passionate about building relationships, delivering excellent customer experiences and helping organisations retain and grow their membership?
The Country Land and Business Association (CLA) is the membership organisation for owners of land, property and businesses in rural England and Wales. We champion the interests of our members and provide expert advice, services and support to help them succeed.
We're now looking for a Membership Relations Manager to join our South East team. This is a varied and rewarding role, combining account management, member engagement, data analysis and stakeholder relationship management. You'll play a key part in ensuring our members receive an exceptional experience throughout their membership journey, helping us strengthen engagement, increase retention and demonstrate the value of CLA membership.
What you’ll be doing
- Managing member relationships and supporting members throughout their CLA journey.
- Delivering key elements of our member retention strategy, including onboarding, engagement and renewal activities.
- Building strong relationships with members and identifying opportunities to increase engagement with CLA services.
- Producing and analysing membership and retention reports to identify trends and opportunities.
- Maintaining accurate membership records and supporting the ongoing development of our CRM system.
- Gathering member feedback and insights to help shape CLA services and priorities.
- Working closely with colleagues across regional, sales and policy teams.
- Representing the CLA at member-facing events, shows and meetings across the South East region.
Full list of job duties can be found in the job description.
What you’ll bring to the role
- Experience in account management, membership, customer service or a similar relationship-focused role.
- Excellent communication and relationship-building skills, with the ability to engage confidently with a wide range of people.
- Strong organisational skills and attention to detail.
- Experience using CRM or database systems.
You should be willing and able to learn, keep up to date with current issues affecting CLA members, and develop an understanding of the CLA’s purpose, ambitions, membership products and services.
Working arrangements
This is a full-time, permanent role based at our South East office in Andover, with requirement to work in the office at least 3 days per week.
The role involves regular travel across the South East region, with occasional travel elsewhere in England and Wales. Some evening work and occasional overnight stays may be required. A full UK driving licence is essential as the role requires travel to locations
What are the benefits of working for the CLA?
- Generous annual leave
- Birthday Leave - a day off for your birthday
- Employer's pension contribution of up to 10% of salary
- Enhanced parental leave
- Wellbeing recourses
- Retail discounts
- + more!
Interview process
First Stage Interviews will take place 5th October in person at our office.
Second Stage will take place 12th October in person at our office.
Interview dates may be subject to change.
We are a powerful ally and expert adviser to our members, so that their rural land, property and businesses can thrive across England & Wales
The client requests no contact from agencies or media sales.








