Area manager jobs in hounslow, greater london
About the Role
Join MAP and help deliver exceptional care for our supporters.
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. We deliver life-saving medical care and strengthen health systems for those worst affected by conflict, occupation, and displacement in the occupied Palestinian territory and Lebanon. We’re looking for an experienced and motivated Supporter Care Manager to lead our Supporter Care team. You’ll oversee our supporter care operations, ensuring every donor, fundraiser, and campaigner receives outstanding, empathetic service. You’ll also champion the voice of our supporters across MAP, ensuring their experiences shape our work.
What you’ll do:
- Lead and inspire our Supporter Care team (3 direct reports), fostering a supportive, high-performing environment.
- Oversee income and data processing, enquiry handling, and complaint management.
- Drive continuous improvements in systems, processes, and supporter experience.
- Monitor KPIs, report on performance, and implement service enhancements.
- Ensure compliance with GDPR, the Fundraising Code, and other relevant regulations.
- Collaborate with teams across MAP to deliver supporter-focused solutions.
About You
What we’re looking for:
- Proven experience leadership in a customer or supporter care function, ideally in a charity setting.
- Strong people management skills, with the ability to coach, motivate, and develop teams.
- Excellent communication skills and a genuine passion for delivering exceptional supporter experiences.
- Experience improving processes and meeting/exceeding service level agreements.
- Good understanding of compliance in a supporter care context (GDPR, the Fundraising Code, Direct Debits, Gift Aid).
- CRM experience (Microsoft Dynamics desirable).
Why work with us?
At MAP, you’ll join a locally-led, values-driven organisation making a tangible difference for the health and dignity of Palestinians. We offer a supportive team culture, opportunities for development, and the chance to play a key role in strengthening relationships with tens of thousands of people committed to our mission.
KEY RESPONSIBILITIES
Supporter Experience and Relationship Management
- Lead MAP’s Supporter Care team to deliver a high-quality, empathetic and efficient
service that underpins all income generating and engagement activities.
- Ensure consistent, engaging and supporter-centric communications across all channels
(written, verbal and digital), supporting the team to continually improve interactions with
supporters.
- Be responsible for translating complex organisational and campaign information into
clear and actionable briefs, messaging, scripts and training resources for the team.
- Be an internal advocate for MAP’s supporters, ensuring their voices and experiences are
heard across MAP’s teams.
Team Leadership and Development
- Inspire, coach and develop the Supporter Care team – creating a psychologically safe
environment where the team can do their best work, learn and collaborate.
- Line manage the Supporter Care and Database Assistants – set clear objectives and
provide ongoing feedback, ensuring professional growth, satisfaction in their roles and
supporting their wellbeing.
- Proactively manage workloads, resources, and wellbeing within the team to deliver highquality service across varying activity and enquiry levels.
- Support the team in handling complex enquiries and complaints, leading by example in
delivering exceptional supporter care and acting as the first point of escalation.
Processes, reporting and systems improvement
- Be responsible for the delivery and continuous improvement of supporter care
operations, ensuring KPIs and SLAs are met and ensuring that MAP has great
interactions with every supporter who emails, calls or writes to us.
- Regularly review, monitor and report on KPIs, including the speed and quality of
interactions. Identify trends, opportunities and risks and be responsible for
implementing timely and appropriate adjustments where necessary.
- Be responsible for submitting complaint and feedback reports and information for
quarterly reporting to the SMT and board.
- Presenting quarterly reports more widely across MAP and proactively share feedback,
complaints and compliments with relevant colleagues.
- Adopt a culture of continuous improvement, leading and supporting the team to
develop processes to better meet SLAs and supporter needs.
- Maintain a working knowledge of MAP’s CRM (Microsoft Dynamics) and be able to
troubleshoot non-technical issues and provide a high level of support and training to the team. Cross-organisational collaboration
- Work collaboratively to develop and deliver the supporter care programme, ensuring it is
relevant, supporter-led and inspiring – with a key focus on deepening engagement with the cause, providing ease of interaction and supporter complaint management.
- Build strong working relationships with key stakeholders to deliver cross-organisational objectives and supporter-focused solutions within agreed timelines.
- Collaborate on the development of FAQs and supporter messaging, highlighting supporter queries and concerns and collaborating with colleagues to develop appropriate and accurate responses.
- Manage relationships with relevant external stakeholders including MAPs fulfilment house, donation platform provider
Compliance and risk management
- Ensure MAP’s supporter care activities, and those of third-party suppliers, fully comply with relevant legislation and standards, including GDPR/ Data Protection, PECR, PCIDSS, Gift Aid and Fundraising Codes of Practice and Direct Debit Regulations.
- Act as MAP’s operational lead for compliance in supporter care, keeping up to date with regulatory developments, sector initiatives and best practice.
- Be responsible for MAPs adherence to BACs guidelines including paperless Direct Debits.
- Maintain robust processes for risk identification and escalation, safeguarding MAP’s reputation and supporter trust.
General responsibilities
- Support the delivery of MAP’s Fundraising Operations programme as required.
- Support the mission, ethos and values of MAP.
- Support and promote diversity and equality of opportunity in the workplace.
- Abide by organisational policies, codes of conduct and practices.
- Treat with confidentiality any personal, private or sensitive information about individual organisations, clients, or staff and MAP data.
- Stay up to date with fundraising and customer/supporter services approaches, techniques and best practice.
PERSON SPECIFICATION
EXPERIENCE
Essential
- Proven experience in a supporter or customer care leadership/supervisor role, with significant experience of delivering and improving customer service, including managing and prioritising conflicting strategic priorities.
- Strong leadership skills with experience of line management, coaching and developing team members.
- Excellent communication skills, both written and verbal, with a high level of empathy and understanding. Plus the ability to adapt your communication style to different internal and external audiences.
- Strong organisation and time management skills, with the ability to prioritise and delegate effectively.
- Experience with setting and monitoring Service Level Agreements – both for internal teams and individuals as well as with external service providers.
- Experience in improving team processes and implementing service enhancements which improve experience and the meeting/exceeding of SLAs
- Good understanding of GDPR/Data Protection, safeguarding and the Fundraising Code of Practice in a supporter care context.
- Proficient in the use of CRM systems and supporter databases (experience with Microsoft Dynamics is Desirable).
Desirable
- Experience working in a charity with a humanitarian, medical or campaigning focus.
- Knowledge of payment processing and regular giving administration.
- Experience of managing third party suppliers to deliver on Service Level Agreements.
- Intermediate level experience of MS Excel.
PERSONAL ATTRIBUTES
Essential
- A passion for excellent customer service and a drive to improve supporter experience.
- Excellent interpersonal skills, with the ability to engage and collaborate effectively –including relationship building, influencing, negotiating and engaging.
- A successful team leader who is able to manage and develop individuals so that they work together as a team to deliver on shared objectives.
- An ability to apply awareness of diversity issues to all areas of work.
- Ability to work independently and manage a team with minimal supervision – with a willingness to take a proactive approach in managing workload, taking accountability for tasks and balancing workload and wellbeing within your team.
- Ability to communicate complex information with confidence and clarity.
- Commitment to MAPs anti-discriminatory practice and equal opportunities.
- Commitment to the aims, values and ethos of MAP – MAPs values are Solidarity, Integrity, Impact and Dignity.
- Ability to work weekends and evenings on occasion in the case of emergencies.
Note: we encourage all interested applicants to apply, even if they don’t meet all criteria within
the person specification
The client requests no contact from agencies or media sales.
Location: The Baytree Centre, London
Hours: 21–28 hours per week (to be agreed between Monday–Thursday, 9AM–6PM)
Salary: £50,000–£59,000 per annum (FTE, pro-rated)
Application Deadline: 1 September 2025 at 23:59PM
Eligibility: This post is open to women only under Schedule 9, Paragraph 1 of the Equality Act 2010.
Contract: 12-month interim (Fixed Term Contract with view to permanent)
About the Role:
As Women’s Service Director, you’ll lead Baytree’s transformative programmes for women aged 18 and over—empowering them to thrive across education, employment, family, finance, and wellbeing. Reporting to the CEO and working as part of the Senior Management Team, you’ll shape strategy, manage six-figure budgets, and coach a high-performing team to deliver measurable impact.
This is a unique opportunity to drive innovation in service design and delivery, while championing Baytree’s mission and values in one of London’s most vibrant communities.
Key Responsibilities:
- Strategic Leadership: Align services with Baytree’s mission and respond to the evolving needs of women in disadvantaged communities.
- Programme Oversight: Design and deliver impactful services across key life areas, ensuring quality and relevance.
- Team Development: Lead and nurture a diverse team, embedding a culture of care, growth, and excellence.
- Operational Management: Oversee budgets, monitor outcomes, and ensure services are well-resourced and sustainable.
- Stakeholder Engagement: Build strong relationships with funders, partners, and community stakeholders to enhance service reach and effectiveness.
What We’re Looking For:
- Proven experience designing and managing impactful programmes
- Strong leadership and budget management skills
- Deep understanding of challenges facing women in disadvantaged areas
- Excellent communication and stakeholder engagement abilities
- Commitment to Baytree’s values and mission
A Social Inclusion Charity Supporting Women & Girls in London




The client requests no contact from agencies or media sales.
Hours: Full-time with flexible working arrangements
Location: London office with hybrid working flexibility (2-3 days in office)
Start Date: ASAP
About Speakers Trust
Speakers Trust is the UK's leading public speaking charity, which delivers training and events to ensure all young people develop the skills and confidence to speak and be heard.
Each year, we work with over 40,000 young people, helping them develop the confidence to share their ideas and stories out loud. Our work transforms lives - every day we see and hear stories of young people who have found their voice and discovered the power of speaking up.
We operate through two key areas: (i) we deliver a national schools programme to more than one in five state secondary schools delivering workshops and events and publishing leading educational resources. (ii) we work with third sector organisations to deliver workshops and events with the joint aims of amplifying youth voice and supporting the financial sustainability of the charity- an exciting growth area that this role will help shape and lead.
The Role
This role is focused on managing and growing our work with other third sector organisations. It focuses on two areas: (i) developing our social enterprise which delivers over 150 paid workshops each year and (ii) delivering youth voice initiatives with other charity partners which amplify young voices. We're creating this new position to drive our strategic mission while enabling our Head of Fundraising to focus on individual giving, corporates, and larger trusts and foundations.
It is an opportunity to craft your own role by using your entrepreneurial skills to grow the charity’s enterprise income and giving you the opportunity to grow with it.
All colleagues are expected to also play a role in supporting Speakers Trust’s broader strategic objectives.
Enterprise Development (Primary Focus)
- Grow our established “paid for” workshop delivery (currently 150+ workshops annually) by building relationships with third sector organisations, developing new products, promotions and selling public speaking workshops to those with budget to pay for them.
- Drive successful growth in enterprise contribution to the charity's finances through increased net income
- Manage the full commercial cycle from prospecting and enquiry to delivery and invoicing
- Work with our impressive existing client base while actively developing new partnerships
- Match client needs with our established freelance trainer network
Youth Voice Programmes
- Successfully deliver flagship programmes like "My Maiden Speech" - our high-profile, transformative multi-organisation youth voice programme
- Develop and deliver new youth voice initiatives that amplify marginalised voices
- Engage new partners and showcase our transformative work
- Manage events, logistics, and complex stakeholder relationships across multiple organisations
- Maximise the potential of these programmes to generate new funding sources to expand this part of our work.
Supporting Speakers Trust's Broader Objectives
- As part of our collaborative team of 10, you'll also contribute to our success through:
- Supporting fundraising events and activities to help achieve our income targets
- Contributing to events for our schools programme and other initiatives where needed
- Coordinating smaller projects across the charity as opportunities and needs arise
- Supporting the CEO and team with tasks that help make Speakers Trust a great place to work
- Contributing to solutions for the usual challenges faced by small charities - bringing creativity and problem-solving skills
- Representing Speakers Trust at external events and networking opportunities
- Sharing knowledge and expertise with colleagues to strengthen our collective impact
What Success Looks Like
- Sustainable growth in our enterprise workshop programme and net income contribution
- Successful delivery of multiple youth voice programmes and events throughout the year
- New funding streams secured for youth voice initiatives
- Expanded partner network and stronger stakeholder relationships
- Enhanced profile and awareness of Speakers Trust's work
- Effective contribution to broader team success
For more information on the role and instructions to apply, please download the candidate pack.
The client requests no contact from agencies or media sales.
Do you love turning research into real-world impact? Are you a hands-on researcher who thrives on delivering high-quality insight that drives decisions?
If so, you could be the Research and Insight Manager we’re looking for.
About the role
As Research and Insight Manager, you’ll play a key role in championing the voice of our customers, making sure their needs, views and expectations are fully understood and placed at the heart of everything we do at British Heart Foundation (BHF).
You’ll work closely with teams across the organisation, including brand and marketing, fundraising, retail and medical, acting as their research insight partner. You’ll help shape insight plans, lead research projects, and deliver findings that directly inform strategic and operational decisions.
In this role, you’ll be responsible for:
- Partnering with colleagues to convert complex and diverse business needs into focused insight plans, aligning the right research mix to products, audiences and priorities
- Managing research projects from start to finish, ensuring they’re delivered on time, within budget and to a high standard
- Making insights accessible, engaging and actionable for colleagues across BHF
- Influencing decision-making by embedding customer insight into everyday thinking
- Identifying opportunities to improve research processes and ways of working
You’ll be part of our Customer Insight and Analysis team, a collaborative group of researchers and analysts. Together, we ensure BHF’s strategy is driven by high-quality, timely intelligence, and that colleagues across the organisation have access to the insight they need to grow, innovate and improve our products and services.
Working arrangements
We are recruiting two Research and Insight Managers; one on permanent basis and one as 12-month Fixed Term Contract.
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you’ll need to work in a flexible way to unlock your best work for our cause.
About you
You’ll bring solid experience from a dedicated market or social research role, whether client-side or agency, with a strong track record of using a broad range of qualitative, quantitative and secondary research methods such as surveys, focus groups and interviews. You’ve led a wide variety of projects, including brand tracking, customer satisfaction, creative testing and proposition development, and you’re confident working across different business areas to meet a range of organisational needs.
You’re comfortable managing research from start to finish – from writing briefs and designing surveys or discussion guides, to overseeing fieldwork, conducting analysis and presenting findings. You’ve worked closely with external research agencies, managing procurement and delivery, and you know how to translate complex methodologies and data into clear, actionable insights that resonate with colleagues at all levels, including those without a research background.
You’ll bring:
- Expertise in selecting and tailoring research methods to varied business questions
- A deep understanding of ethical research practices, GDPR, and inclusive research approaches
- Strong questionnaire design skills and experience using survey software
- Excellent communication and consultancy skills, with the ability to influence and advise stakeholders at all levels
- Proven ability to manage multiple projects simultaneously, prioritising effectively and delivering to a high standard
- A proactive mindset, always looking for ways to improve processes and working practices
Experience in a health-related field, managing customer research communities or panels, and line management would be a bonus but it’s not essential.
Why join us?
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Benefits
We offer our staff generous benefits, such as:
- 30 days annual leave plus bank holidays.
- Private medical insurance, dental health cover, and money towards gym membership.
- Pension scheme with employer contribution up to 10%.
- Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
- Life assurance.
- Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
Interview process
We are planning a two stage interview process, the first-stage interview will take place virtually via Microsoft Teams and are planned for w/c 1 September 2025.
Second-stage interviews are planned to be held at our London office (NW1 7AW) during the w/c 16th September 2025.
Our vision is a world free from the fear of heart and circulatory diseases.

Birth Companions is a charity that supports women experiencing multiple disadvantage during the perinatal period in the community in London and the southeast, and in prisons across the country.
Our work aims to improve the lives of mothers and babies by:
- improving the mental health and well-being of pregnant women and new mother
- enabling new mothers to give their babies the best possible start in life
- empowering women to fulfil their potential through engagement
- driving improvements in the local and national policy and practice that impacts on mothers and their babies.
By working towards these aims, we hope that all women who face disadvantage and inequality during this crucial point in their lives will have the support they need to give their baby the best possible start, and to fulfil their own potential, whatever their circumstances.
Birth Companions’ values have shaped the organisation’s approach from the outset and are still as important to us as ever. We are a women’s organisation built on feminist principles, delivering woman-to-woman support. Choice, empowerment and protecting women’s rights have always been central to the way we work. Through the work of our staff and trained volunteers we offer practical and emotional support before, during and after birth. We work in a woman-centred way that is trauma-informed, flexible and non-judgemental, basing our support on what a woman tells us she needs.
Work across our frontline services shows us what matters to women, and where things can and should be better in the care they receive from others. Based on these insights, we commission academic and peer-led research and direct the attention of local and national policy-makers, commissioners and service providers to what needs to change, and how. Everyone at Birth Companions plays a role in this. Communication and collaboration between our frontline practitioners, policy and engagement staff and the women in our Lived Experience Team means we are able to identify and monitor issues and themes and draw on learning in order to feed them into conversations with senior stakeholders across maternity, criminal justice, social services and immigration. In this way we ensure our policy and influencing work is rooted in the day-to-day experiences of women and what will make most difference to them and their babies.
The Criminal Justice Services Manager will manage and develop all aspects of Birth Companions’ criminal justice-based services and line-manage the criminal justice services Coordinators, (currently three staff members but this likely to increase as we expand our services).
They will develop and maintain strategic partnerships with other relevant agencies and ensure the successful delivery of services through internal monitoring and evaluation, external evaluation and the charity’s governance structures.
The Criminal Justice Services Manager will be responsible for contributing to the development and implementation of new prison and wider criminal justice system-based services through stakeholder engagement and service design where opportunities are identified.
The Criminal Justice Services Manager will also contribute to the policy, engagement and strategic work of the organisation where appropriate.
The client requests no contact from agencies or media sales.
Shop Cover Manager - London
Job reference: REQ004442
Starting full-time salary £23,581.58 a year (£12.96 per hour). Role also includes an additional £1,750 allowance and £5,000 car allowance
Supporting Scope shops based in the London area
Permanent, 35 hours
Job description
Are you looking for a role with huge variety where no day is the same? Are you able to inspire a team of brilliant volunteers? Do you have retail experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
The role
We are looking to appoint a Shop Cover Manager (known internally as Divisional Support Lead) supporting Scope shops in London area. These include: Acton, Basildon Bexleyheath, Camberwell, Camden, Clapham Junction, Dartford, Fulham, Ruislip, Surbiton, Tolworth, Walthamstow and Woolwich. It is therefore essential that you can travel within this geographical area.
This is an exciting role working closely with the fantastic shop teams to enable our shops to trade when there is absence and maintaining and improving the running of our shops day to day and enable us to maximise sales and profit.
Our retail roles are full of variety, and every day is different! From generating and processing stock to designing an eye-catching window display or recruiting and training our wonderful volunteer team you’ll find every day challenging but extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.
About you
As Divisional Support Lead, you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career and be comfortable working closely various shop teams.
To be successful in this role
· You’ll need a commercial, can-do attitude and always put the customer’s needs first.
· You’ll be a dedicated team player and be able to work with different retail shop teams and volunteers
· Possess a strong work ethic
· Have a great attention to detail and have a creative eye for displays.
· Be proficient in the use of Microsoft Office
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver an Equal Future for disabled people and their families.
Shop hours
It’s important for you to know that Scope Charity Shops are open every day. So some weekend and Bank Holiday cover is needed. Our full time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please email us via our website. You can find out more about interview adjustments on the Scope website.
Equality, Diversity and Inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 35 days annual leave
· flexible working (where we can)
· company pension
· excellent training and career development
· strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
· Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
How to apply
Please visit our website via the link and apply online.
Please note that successful candidates will be subject to an enhanced DBS check.
We welcome all applications by 11:59pm GMT on Friday 29 August 2025.
At Ambitious about Autism we're currently looking for a Community Fundraising Manager to join our Fundraising team.
You'll be the driving force behind the growth and success of this important income stream. You will inspire the communities in which we work to make a meaningful difference to the lives of autistic children and young people. You will have proven experience of exceptional relationship management and be able to think creatively to inspire community groups, schools, individuals and local businesses.
You'll develop and implement community fundraising strategies and identify, approach and cultivate relationships with community groups, schools, local businesses and individuals. Community Fundraising will play a key role in successfully delivering Ambitious about Autism's wider 2025-28 Fundraising Strategy. We are looking for a passionate self-starter with exceptional relationship building skills that feels excited at the prospect of shaping the future of Community Fundraising at Ambitious about Autism.
We are looking for someone who has:
- Experience of building and growing Community Fundraising income
- Experience of developing and delivering fundraising strategies
- Experience of planning and implementing successful Community Fundraising programmes including setting and meeting financial and supporter cultivation targets
- Excellent planning, project management and organisational skills
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
We stand with autistic children and young people, champion their rights and create opportunities.

The client requests no contact from agencies or media sales.
Harris Hill are delighted to be working with a wonderful charity to recruit for a Senior Sports and Community Manager to cover maternity leave for 12 months.
In this role, you’ll lead a high performing team and oversee the delivery of a multi million pound portfolio of mass participation events and community fundraising activity. You’ll drive strategy, grow income, nurture supporter relationships, and help develop a sector leading supporter experience.
As a Senior Sports and Community Manager you will:
- Lead the delivery and development of the Sports and Community fundraising strategy
- Oversee a diverse portfolio of events and initiatives, maximising ROI and supporter engagement
- Manage high-value supporter relationships and maintain excellent stewardship
- Use audience insights to inform and evolve campaigns
- Ensure high quality collaboration across internal teams to enhance supporter journeys
- Monitor performance, report on KPIs, and identify areas for improvement
- Use Salesforce to track, analyse and improve fundraising operations
- Manage and support two direct reports and oversee the wider fundraising team
- Oversee income targets of £5m+
To be successful, you must have experience:
- Proven experience managing fundraising teams
- Strong track record of meeting or exceeding income targets
- Experience delivering large scale sports or mass participation events
- Budget management skills, including multi million pound accounts
- Excellent project and stakeholder management skills
- Confident relationship builder and strategic thinker
Salary: £43,000- £48,000
Location: London, hybrid working , 3 days in the office
Contract: 12 months FTC
Closing date: on rolling basis
Interview: TBC
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Do you have a passion for people and the systems that support them? Are you looking to use your HR expertise to make a meaningful impact within a faith-based international NGO?
We are looking for a skilled and proactive People Services Manager to lead and support the delivery of high-quality people operations across our international programmes. This is a key leadership role within our People & Culture team, focusing on operational excellence in areas such as HR systems, contracts, onboarding, and compliance.
About You
You'll be an experienced HR professional with:
- Strong knowledge of HR systems and operational HR practices
- Experience working in international contexts, preferably within the INGO or humanitarian sectors
- Proven ability to manage cross-cultural teams and complex workflows
- A collaborative approach with excellent communication skills
You'll manage a small UK-based team and collaborate with HR colleagues and leaders around the world to provide a consistent and service-driven people experience. This is a fantastic opportunity to combine your HR expertise with your passion for global justice and Christian mission.
If this sounds like the perfect role for you, we'd love to hear from you!
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.
Hybrid Working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.
All applicants must be committed to Tearfund's Christian beliefs. The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
About SportsAid
At SportsAid we exist to encourage, enable and empower the next generation of athletes to achieve their ambitions in sport and life. For decades, we have been side by side with Britain’s greatest emerging sporting talent, from Mo Farah to Jessica Ennis-Hill to Ade Adepitan, Paula Radcliffe and so many others to give them vital support before they became Olympian and Paralympian stars.
Without our support, a lot of our most talented sporting prospects would drop out as the demands of pursuing their dreams are too often impossible barriers to overcome.
Role Overview
The Athlete Learning and Development Manager will design and coordinate a comprehensive learning and development programme for emerging athletes, their parents and caregivers, and alumni. This will be delivered both in person and online.
This is an exciting time for SportsAid as we expand the support we offer beyond financial assistance, building on the foundations already in place. As part of our evolving approach, we are strengthening the educational resources available to them, ensuring they have access to the guidance and tools they need to thrive both on and off the field.
The role focuses on identifying athlete-led needs, curating training and workshop programmes, and working with external trainers and providers to deliver impactful sessions that best support SportsAid’s beneficiaries.
A key aspect of the role is developing educational and training content for the new online community engagement platform we are developing. You will ensure content aligns with SportsAid’s objectives while meeting the priorities of partners funding dedicated hubs within the platform, which will provide training and development content in specific focus areas. You will also help adapt training sessions into engaging, shareable online resources to maximise participation and impact.
Additionally, you will play a crucial role in planning workshop programmes for key events such as SportsAid Live, ensuring sessions are engaging, relevant, and tailored to the needs of attendees.
This is a unique opportunity to shape SportsAid’s athlete development strategy, creating a collaborative, engaging, and needs-led programme that makes a lasting impact.
Key Responsibilities
Programme Development
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Develop and coordinate a holistic learning and development programme for athletes, parents, and caregivers, addressing key areas such as financial literacy, mental wellbeing, career readiness, and communication skills.
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Identify athlete-led needs and curate relevant educational training programmes, ensuring they align with the challenges faced by young athletes.
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Build and maintain relationships with external trainers and subject matter experts, ensuring content meets SportsAid’s high standards and is tailored to beneficiary needs.
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Work with trainers and providers to shape session content, ensuring clarity, relevance, and engagement for athletes and their support networks.
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Develop structured training strands with corporate partners that align with partnership agreements and engagement objectives.
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Devise workshop programmes for events such as SportsAid Live, ensuring sessions are interactive, impactful, and meet the needs of attendees.
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Oversee the development of digital training content to enhance learning and engagement for our online community.
Training Coordination and Resource Development
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Coordinate the delivery of training programmes by external trainers through in-person workshops and online webinars.
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Develop bite-sized digital resources from training materials to be used on our new online community engagement platform, ensuring accessibility and engagement.
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Ensure that training content aligns with corporate partnership agreements, such as the RBC initiative, and meets funder expectations for educational outcomes.
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Coordinate logistics for training sessions, including scheduling, facilitator briefings, and content alignment with SportsAid’s objectives.
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Ensure training materials and sessions are inclusive and tailored to diverse audiences.
Engagement and Feedback
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Engage with athletes, parents, and caregivers to gather feedback on training sessions and resources, ensuring the programme evolves to meet their needs.
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Monitor platform usage and session participation, identifying trends and opportunities for improvement.
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Foster an inclusive and collaborative learning environment that encourages peer-to-peer engagement and shared experiences.
Evaluation and Reporting
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Evaluate the impact of the training programme on athletes’ personal and professional development, using data to inform future improvements.
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Provide regular reports to senior leadership and funders, demonstrating the programme’s outcomes and alignment with organisational goals.
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Stay informed about trends in athlete education, learning delivery, and digital engagement to ensure SportsAid’s approach remains innovative and impactful.
Person Specification
Essential Skills and Experience
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Proven experience in developing and managing learning and development programmes, including working with external trainers or subject matter experts.
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Strong project management skills, with the ability to balance multiple priorities and deliver high-quality outcomes to deadlines.
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Excellent relationship-building and communication skills, with experience working across teams, organisations, or sports.
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Experience in curating and shaping educational/training content, ensuring it aligns with audience needs and engagement objectives.
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Experience developing digital learning resources and ensuring effective content delivery on online platforms.
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A commitment to creating needs-led, inclusive, and accessible training programmes for diverse audiences.
Desirable Skills and Experience
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Knowledge or experience in areas such as financial literacy, mental wellbeing, or life skills development.
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Familiarity with Mighty Networks or similar platforms for community engagement and learning delivery.
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Experience working within a charity, sports organisation, or educational setting, particularly supporting young people or athletes.
Hours of work: Part-time position, approx. 28 working hours a week (4 days per week), some evening and weekend work may be required from time to time, reasonable flexible work options are available.
Location: Hybrid working (with travel to SportsAid Head Office as required)
What We Offer
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The opportunity to lead a transformative programme that makes a lasting impact on the lives of young athletes and their families.
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A collaborative, supportive working environment where your ideas and contributions are valued.
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Professional development opportunities to enhance your skills and grow within the role.
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Salary: A salary package of £30,400 per annum is available for this role.
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Pension: SportsAid makes a contribution of 3%, and the employee makes a minimum contribution of 5%.
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Healthcare: Membership of the SportsAid private health insurance scheme is available for the employee with premiums paid by SportsAid.
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Cycle to Work Scheme: Available to all staff.
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Death in Service Benefit: Inclusion in company scheme.
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Season ticket loan: An interest free loan is available to all staff.
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Holidays: 25 days per year, plus bank holidays, increasing by 1 day for each year of service, up to 30 days.
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Flexible working: reasonable flexible and hybrid working options.
Please apply with your CV and one page on how you meet the essential criteria by 3rd September.
On receipt of your application, you will be sent a confidential equal opportunities form, which all applicants will be asked to complete.
Shortlisted applicants will be invited by 8th September to have a preliminary online conversation with the Head of Programmes.
Interviews will be held in person 22nd and 23rd September 2025
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SHINE is a membership organisation offering free services and support to over 14,700 members living with spina bifida and/or hydrocephalus, normal pressure hydrocephalus (NPH), and associated conditions.
We currently have 750 members living with NPH and this is growing significantly each month. This role will provide a specific focus on the area of NPH, whilst also supporting wider Shine activities.
Main purpose of role
Deliver a high-quality service to and facilitate opportunities for, individuals living with NPH/dementia and their families/carers through Shine membership across England, Wales and Northern Ireland.
Empower and enable members living with the conditions to lead healthy and happy lives through greater independence, better condition management and by creating links to the Shine community and their local networks.
Raise awareness of NPH across Health & Social Care professionals and the public.
Support the planning and delivery of the annual NPH Awareness Week.
As part of a high performing team, support Shine to be recognised as the number one provider of support for NPH outside of the NHS.
Promote and support all Shine’s services and activities.
Shine will offer you:
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Support to learn & develop by accessing training in NPH and dementia
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Regular working hours, and no shift work (some very occasional weekends or evenings)
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A competitive salary of £28,471 (pro-rata for part-time hours)
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3% pension contribution
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25 days holiday plus bank holidays + additional discretionary leave between Christmas and New Year (pro-rata for part-time hours)
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Opportunity to purchase additional annual leave
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Additional annual leave due to length of service
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Broadband allowance
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Life insurance after 12 months’ employment
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Access to our Employee Support Programme
Please see the full Job Description & Person Specification below and on our website.
Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.
To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.
*Please note applications without a supporting statement will not be accepted*
If you would like to discuss the role, please contact Janet VanValkenburg, Normal Pressure Hydrocephalus (NPH) / Dementia Manager by email to arrange a convenient time for a call.
Closing date: Sunday 7th September at 11:30pm
Interviews: Friday 19th September (virtual)
Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.
*Please note applications without a supporting statement will not be accepted*
Providing specialist advice and support for spina bifida and hydrocephalus




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior roles in our sector-leading Philanthropy team don’t come up often — and when they do, they’re career-defining. Are you a relationship-led fundraiser who thrives on securing transformational gifts? Do you want to work with inspiring senior volunteers and philanthropists to change the lives of seriously ill children? If so, join our talented and supportive team and play a pivotal role in funding life-changing research and world-class healthcare.
Salary
The salary for this position is £52,526 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
- Lead and deliver on a personal fundraising target of £1.5m+, securing six- and seven-figure gifts and multi-year pledges from high-net-worth individuals and charitable trusts.
- Recruit, inspire, and work alongside senior volunteers, campaign boards, and influential supporters to drive ambitious fundraising activity.
- Manage a portfolio of donors and prospects using insight-led approaches to maximise long-term engagement and impact.
- Oversee campaign events, communications, and bespoke proposals, ensuring strategies align with income targets and supporter experience goals.
- Provide inspiring line management to a small team, supporting professional growth and wellbeing.
Skills, Knowledge and Expertise
- Proven track record of securing six- and seven-figure philanthropic gifts.
- Experience working with senior volunteers and campaign boards to deliver major fundraising initiatives.
- Strong strategic leadership and the ability to galvanise a team to meet ambitious targets.
- Exceptional relationship management, influencing, and presentation skills.
- Creativity, innovation, and resilience in achieving results under pressure.
About the team
You’ll join our sector-leading Philanthropy team — recognised as one of the most high-performing and respected in the charity sector. We partner with some of the most generous and committed philanthropists in the UK and beyond to transform the lives of seriously ill children.
Our talented and supportive team of 20+ works closely with colleagues across fundraising, clinical, and research teams to create inspiring, high-impact opportunities for supporters. In partnership with senior volunteers and committees, we drive landmark campaigns including the £300 million Build It. Beat It. appeal and the Tick Tock Club, with exciting plans for a major new research-focused campaign on the horizon.
Benefits
- 30 days annual leave (plus bank holidays)
- A flexible approach to working arrangements.
- Access to our enhanced pension scheme
- Life assurance
- Access to various health and wellbeing schemes, including the employee assistance programme.
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
The client requests no contact from agencies or media sales.
Are you a passionate legacy and in memory fundraiser who is inspired by the lasting impact of legacy and in-memory giving? Do you have experience in delivering supporter focused stewardship journeys, building and embedding propositions and testing digital recruitment channels and products in this space?
Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.
We’re entering the first year of a 3-year fundraising growth strategy with a strategic focus on these areas. As our Legacy + In Memory Manager you’ll be stepping into a new role and can shape and grow two of our most important income streams in the Supporter Giving + Legacies portfolio.
This role is perfect for a creative, data driven fundraiser who can lead the development and delivery of acquisition and retention programmes and collaborate across the organisation to embed legacy and in-memory giving into everything we do, from supporter touchpoints to wider organisational culture.
As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.
Location: Hybrid working between the Aldgate, London office and home.
Salary: £43,000-£46,000 per annum
Contract: Permanent and Full-time (part time hours can be discussed)
Closing date: 11.59pm Monday 25 August 2025
Interviews: First interviews to be held via MS Teams, Monday 01 September 2025
This role at Relate - Family Action
Relate at Family Action is here to promote safe, supportive relationships for all and support everyone to strengthen the relationships that mean the most to them.
For over 150 years Family Action has seen first-hand the power of family to shape lives, for better and worse. That's why we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. Whatever family means or looks like to us, ultimately, it's relationships that matter – and the quality of our relationships affects the quality of all our lives.
This is a pivotal role responsible for crafting and executing strategies and campaigns that promote both the Relate brand image and overall marketing efforts to support the achievement of sales targets across a range of counselling services (both B2C and B2B), training products, charity retail outlets and other income streams.
We are looking for a marcomms ‘all-rounder’: someone who can take a strategic view as well as being ‘hands-on’ in the delivery of marketing support to the wider Relate team.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.




The client requests no contact from agencies or media sales.
Are you able to listen? Do you have the experience, maturity and empathy to support people who have concerns about their workplace ? Could you help someone decide their next steps, without stepping over the line? You will be covering the trusts in Chester & Wirral Area so you will need to live not too far from this area and drive and have access to a car.
This role is remote but you will be visiting the trusts when needed in Chester & Wirral.
We are looking for a candidate with excellent communication skills to support contacting employees to find a self-determined resolution to their concerns for independent and confidential staff liaison service.
The Role
To provide independent, confidential liaison for all staff
To support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person
Escalate issues of concern promptly in accordance with agreed timescales
Surface issues for the organisation which might otherwise be unknown
Promote an environment of Freedom To Speak Up
Provide support for staff who feel unable to raise issues internally or without support
The Candidate
Proven management and organisational skills at a midmanagement or higher level
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues.
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate
Experience in giving presentations to small and large groups
Strong report writing skills
Experience in communicating at all levels of staff from all disciplines and/or grades.
Experience of planning and prioritising own workload, and working on own initiative
Basic knowledge of Employment Law, the Equality Act and data protection
Knowledge of HR policy and proven experience of staff management desirable
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.