Please note: This role can based in Bangladesh, Bolivia, Burkina Faso, Kenya, Laos, Madagascar, Nepal, Nigeria, Philippines, or Zimbabwe.

Passionate about safeguarding, as well as making a contribution to effecting change at a global level for and alongside people with disabilities and their communities? If so, we’d love to hear from you.

Safeguarding is an organisational priority. In a newly created role, the Safeguarding Manager will lead on maintaining and implementing the safeguarding policy and associated protocols and procedures within the CBM Global Federation. The key responsibilities will combine elements of policy and procedure development, capacity building, monitoring, safeguarding report handling, management and investigation, and enforcing compliance and accountability.

To be successful in this this role you will establish a comprehensive safeguarding system, and build capacity to enable staff and entities within CBM Global understand and fulfil their responsibilities with regards to safeguarding. In addition, you’ll establish a network of trained and capacitated focal points, and effectively manage all safeguarding incidents.

You’ll also use your relationship-building skills to proactively network within the sector and contribute to relevant discussions and debates

If you can see yourself providing a deep commitment to the vision of CBM Global and are sympathetic to our Christian values, we look forward to receiving your application.

Based:  Our preference is for the post holder to be based in one of CBM Global’s programme countries. These are: Bangladesh, Bolivia, Burkina Faso, Kenya, Laos, Madagascar, Nepal, Nigeria, Philippines, and Zimbabwe.

Hours:  Full-time.

How to apply:  Please click the Apply on Website button on this page to visit the CBM UK website for more details. Recruitment Pack and Application Form attached here for reference.

Closing date:  Sunday 20 December 2020

The successful applicant will work with a dynamic, passionate Team, within a very well established and needed female only registered Charity, Tomorrow’s Women Wirral. As Business Development Manager you will be responsible for ensuring the efficacy and efficiency of business operations as well as shaping strategic goals for the future. As an ideal candidate you will be well-versed in all business matters.  You will be a competent leader able to provide guidance that enhances performance in a manner which incorporates the Charity’s vision and culture, with the goal to ensure the sustainability of the Charity’s activities and to drive development  and long-term success whilst always keeping the aims and values of the Charity at the forefront.

Main Duties & Responsibilities

(Please note, this job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform. The job description will be reviewed regularly and may be changed in the light of experience and in consultation with the post-holder.)

• Adhere to direction set by the Board of Directors/Trustees and CEO.
• Work closely with the Board of Directors/Trustees, CEO and Treasurer in the production of business plans, financial forecasts, and policy updates, and provide feedback on strengths, weaknesses, and areas for improvement. 
• Deputise for CEO in her absence.
• Work as part of a Motivational Management Team.
• Support the work of employees to improve efficiency, effectiveness, safety and wellbeing.
• Gather, analyse and interpret both external and internal data to assist in the production of reports required.
• To develop and lead a Bid/Tender Writing Team providing tools and techniques to convert business ideas into an actionable plan to increase finance and growth.
• Develop and maintain excellent working relationships with financial partners, Landlord, Public or Third Sector Grant fund holders, to facilitate an effective client financing process.
• Deliver a strong Business Plan and Model to develop and strengthen Tomorrow’s Women’s move towards business sustainability, creation and expansion. 
• Ensure adherence to legal rules and guidelines, and compliance with the regulations and procedures of the Charities Commission and Company Law.

Job Specification

• Proven experience as Business Development Manager or relevant role.
•  Appropriate degree/diploma or higher.
• Qualifications in Income Generation/Bid Writing/Leadership & Management and proven evidence of this.     
• Strong financial and business planning/growth expertise with a thorough understanding of diverse business processes and strategy development.
• Excellent organisational and leadership skills.
• Outstanding communication and interpersonal skills and abilities.
• Excellent knowledge of MS Office, databases, Tendering processes, and information systems.
• Good understanding of research methods and data analysis techniques.
• Commitment to, and understanding of, the work of our Charity. Ensuring Tomorrow’s Women’s ethos of client-focused delivery, innovation and social value is demonstrated to clients, partners, stakeholders, and funders.
• Flexibly and sensitively challenging in approach.
• Contributing to the continuous improvement of Tomorrow’s Women, sharing best practice and ideas required.
• A good sense of humour!

Operations Manager: we have an opportunity for a highly motivated and talented individual to join us at senior manager level in a key role. Do you have experience in managing caseworkers/keyworkers with the commitment and passion to making a positive difference to the lives of hundreds of vulnerable and socially excluded people?

Step Together Volunteering supports some of the most socially isolated and vulnerable people in England and Scotland. Using volunteering as an intervention, teamed with intensive 1-1 mentoring support, we enable our clients to develop the personal and practical skills needed to overcome the barriers they face. We support our clients to achieve positive outcomes and build a brighter future for themselves.

We have an exciting opportunity to join us as Operations Manager, and we are looking for someone with the passion, commitment and skills to complement our team. You should be highly motivated and have a demonstrable track record of effective line management of staff. Experience of managing staff remotely would be advantageous as our team of client-facing staff are home-based and spread throughout England and Scotland.

This is a key role, working closely with and supporting the CEO. You should be comfortable managing a varied workload and be able to work effectively under pressure. Knowledge of best practice in case management is essential, as is a solutions-focused approach and the ability to operate at a senior level. You should be comfortable using case management systems to record client informaiton and capture evidence of outcomes and impact. As appropriate for a role of this level, you should be able to work with minimal supervision and be comfortable prioritising your own workload.

The role would be well suited to someone dedicated to making a positive difference to clients and keen to be involved in operational plans and organisational strategy. The post-holder will have the opportunity to influence how the organisation develops over the next few years, and work alongside the CEO and Board of Trustees.

In return we offer a competitive salary, 33 days annual leave (including public holidays), matched contribution pension scheme up to 5% of salary, life insurance and a comprehensive Employee Assistance Program.

Deadline for applications is Monday 7th December at 5.00pm

The Area Manager team ensure the delivery of  the Trussell Trust's vision to end the need for foodbanks in the UK, working with them by:  Delivering support and services to Trussell Trust food banks and other organisations through individual meetings, Quality Assurance and development visits, regional clusters and training sessions and national conferences.

 The Area Manager for Warwickshire and Worcestershire role is home-based in the area of responsibility.

Area Manager Witness Service - North Wales & Dyfed Powys

Location: Witness Service Wales - North Wales

Department: Witness Service - National

Interview date: 17 December 2020

The Citizens Advice Witness Service provides a vital service offering free and independent support for witnesses in every criminal court across England and Wales.

The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. 

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Are you an experienced manager of staff looking for a new opportunity?

We are looking for someone who is a great motivator who thrives on leading teams, and working with stakeholders to deliver positive outcomes.

The Role

The Area Manager is accountable for the delivery of the Witness Service within a specified area. Managing a team of leaders (Outreach Services, Court Service and Volunteer Development) who coordinate the support given to witnesses both at court and engaging through outreach.

You will work closely with other agencies, they will develop links and networks across the statutory and voluntary sector to provide a range of services to meet the needs of victims and witnesses of crime.

Who we are looking for

We are looking for someone with an excellent understanding of the voluntary sector and experience in operational management and stakeholder engagement.

We are seeking a candidate with the ability to develop and motivate staff and volunteers, with experience of building effective relationships and creating partnerships with key organisations and other stakeholders.

We welcome applications from diverse individuals who can demonstrate transferable skills.

This post is subject to enhanced vetting and barring check.

You will love working with us because:

• We value diversity and equity
• You will be a part of a fantastic team who works collaboratively and inclusively, using cutting edge IT solutions to help us work better together
• You will be making a positive difference in people’s lives
• Your health and wellbeing is important to us, we have a comprehensive Employee Assistance Programme, including access to counselling sessions, both online and on the phone support.
• Your future financial health is helped by a generous pension scheme
• You can further your career with training and development tailored to you
• You will have access to an online employee support networks and forums
• Generous annual leave allowance starting at 26 days plus bank holidays with an additional 4 days off at the end of the year
• Opportunity to buy additional annual leave
• Generous maternity pay and shared parental leave
• 3 days paid volunteering each year
• Discount scheme
• Cycle to work scheme
• Inhouse mentoring scheme

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

This is a fantastic opportunity for someone to make sure Wellgate Community Farm remains a vibrant and important community resource for our local area. The post holder will be responsible for the day to day management of the farm, including managing the staff team, responsibility for volunteers and overseeing the running of farms projects, activities and events. 

We are looking for someone who is passionate about farming and the natural environment and has experience of animal husbandry. They will also have experience of people management, the ability to work with people of all ages and abilities and the desire to enthuse and help them grow as individuals at the farm.

We need someone who is client/customer focused and can ensure that the farm is a safe, welcoming and enjoyable place for people to visit. They will need an awareness and understanding of Health & Safety, safeguarding and the legal responsibilities of running a community project and an open farm.

The post holder will also require a full driving license.

The post is subject to an Enhanced DBS check.

Please contact farm for a full job description and details of how to apply.

New Operations Manager role for lively Baptist Church in West Sussex. This post is key in enabling growth in the ministry and mission at Haywards Heath Baptist Church (HHBC), in line with our vision.

The purpose of the role is to manage the delivery of operations of the church to ensure alignment with the regulatory environment the church operates within. 

This position requires professionalism working in close co-operation with the Minister, Staff team and the Officers of the Church. The post holder will need confidence and proven organisational, financial, IT, communication and interpersonal skills.

The role is for an 18 month fixed term, part time, (20 hours per week) preferably over 5 days.  £29,000 (pro-rata).

How to apply: Please click on 'How to Apply' button to access the full application details.

Closing date: The deadline for receipt of completed applications is 11.30pm on Tuesday 8 December 2020.

Interviews will be held Thursday 17 December 2020.

Rushmoor Voluntary Services is evolving through a period of positive and progressive change. This year we have also been working with key partners to lead the local response to the Covid emergency. Next year, we will be celebrating our 50th anniversary.

We are currently seeking a forward thinking individual to join our team on the next step of our journey. You will be motivated, driven, energetic and enthusiastic about supporting the community of Rushmoor.

This new role of Operations Manager will have an overarching responsibility to manage our organisational regulatory compliance.

They will also focus on developing our client services activities; to oversee and implement a new model of working and to develop our client services so that we can better serve the vulnerable people in our community.

Please apply by sending your CV (including current salary) and a supporting statement. Your statement should explain why you’d like the role, what you will bring to the organisation and how your skills and experience reflect those specified.

Your statement should be no longer than three pages.

We will be assessing applications as we receive them and interviewing on a rolling basis. We may therefore close the recruitment at anytime so we encourage you to submit your application as soon as possible.

We are looking for an Operations Manager to join our East of England management team based in our delivery hub in Luton. We are currently working from home which will feature for the foreseeable period. This is a leadership role managing a small team of Operational delivery colleagues to support caseloads of Young People into Employment, Education, Enterprise or Engagement with us. You will help to deliver our ambitious plans to provide the very best support to young people across the area. Your responsibilities include direct line management of the team of executives who work directly with our young people, partners and volunteer colleagues. This role will have main focus on volunteers and employability/ development awards. The role holder will work closely within the area and regional Management team.

We have the ambition to become the very best organisation within the sector. You will be required to continually innovate, review and adapt our operations to ensure we deliver the very best for young people across the area. You will effectively manage those areas of operations assigned to you and support and develop our executives to do their best work. 

You will collaborate with a wide range of stakeholders (internal and external) and ensure that our delivery plans are achieved, and the quality and impact is high. There are a range of KPIs relevant to the delivery team which you will be responsible for.

You will be responsible for the accurate planning, phasing and resourcing of our delivery, you will manage budgets and support the effective delivery of funding contracts. You will work alongside fundraising colleagues with the development of bids, reporting and attending meetings and events. 

The Trust has a behavioural framework which informs all our work with colleagues, young people and partners. Through the process, the successful candidate will demonstrate their ability to lead by example, communicate effectively, continually improve themselves and others and by working as one team deliver results for the benefit of young people.

Background:

Mary Frances Trust (MFT) is a Charitable Company established in 1994 by carers, people accessing mental health services and professionals to support people experiencing mental health problems. It is a non-medical service set up to address the social consequences of mental ill-health on the lives and well-being of mental health service users.

These include the following:

• low self-esteem and self-confidence (compounded by the negative attitudes in our society towards those with mental health problems)

• social isolation and exclusion from many areas of community life (including leisure, volunteering and education)

• low income because of long term reliance on Benefits (Mental Health service users have the lowest rate of employment of any group of disabled people)

• poorer physical health and reduced life expectancy compared to the general population.

The social model MFT works within is based on three principles:

• Membership of a caring and supportive community.

• Active and voluntary service user involvement in every aspect of running our organisation (this includes day-to-day activities and monitoring, reviewing and co-producing projects and services)

• Equal and respectful relationships between staff and service users.

Specifically, we are looking for a very motivated and able Community Connections Support Coordinator, who will appreciate the exciting opportunity of working with a variety of clients with mental health problems helping them develop their potential.

The Area Support Coordinator will be required to coordinate and lead on activities and groups and carry out one to one advice and support sessions for people residing in Surrey

MFT are commissioned by Surrey County Council and Surrey Downs Clinical Commissioning Group to provide leadership for Community Connections Mental Health Services in Mole Valley, Epsom & Ewell, East Elmbridge, and Banstead. We are also to be contracted to provide services within West Elmbridge.

Surrey Community Connections services are open access services, delivered by the third sector, to support people (aged 16 and over) with mental health needs to stay well in their communities. The services promote social inclusion, community participation, mental wellbeing, and recovery by connecting people to ‘mainstream’ activities in their community by offering a variety of group activities and one to one support.

Job Purpose:

This a 1year fixed term contract which may result in a fulltime permanent position (this is not assured). The person we are looking for will be required to meet all relevant requirements of our Community Connections contract.

• MFT delivers its programmes using both face to face and virtual platforms

•  During Covid the work is likely to be homebased.

Key Responsibilities: Responsibilities of Community Connections Area Support Coordinator

• As part of a staff team, to engage with clients using services provided by MFT

• To work with staff, clients and volunteers to maintain a safe, respectful and pleasant environment for everyone using the service

• To support and encourage clients to participate in mainstream activities in the community (such as education, sports, leisure, faith, employment)

• To work with people using their service to identify their aspirations and needs by using the recovery star outcomes monitoring tool, both at first contact with the service and at regular intervals to work with the person to achieve their identified goals.

• To support the other members of the Community Connections team in planning and delivering the courses, groups and activities that take place on the virtual programme

• To maintain contact with those using the service via differing methods, for welfare checks and one-to-one emotional support appointments

• To work and actively implement all operational policies and procedures

• To become familiar with relevant aspects of the day-to-day operations of MFT (including resources and equipment)

• To remain faithful to, and to practise, the highest possible degree of user involvement

• To be accountable to the Programme Manager for all activities undertaken as part of the MFT programme, in particular through supervision and agreed objectives

• To represent, when required, MFT at a variety of fora, including those responsible for the planning and delivery of mental health services

• To maintain the highest professional standards

• To maintain appropriate, professional boundaries with clients, complying with MFT policies and procedures

• To always act in the best interest of the organisation, our clients, Management Board and associates. Responsibilities of the Community Connections Area Coordinator (specific for the role)

• To coordinate groups, courses and activities and work with the programme manager to produce a quality service.

• To work with the wider Community Connections team and Coproduction groups to develop a vibrant programme of activities, groups, and courses for people using MFT

• To accept and process initial referrals and implement individual monitoring tools (Recovery Star)

• To establish and maintain a strong and positive rapport with clients of the MFT and to assist them with achieving their own goals

• To be able to assess risk on a daily basis and react accordingly

• To motivate people attending groups, activities and one to one sessions.

• To promote “if you don’t do it, it doesn’t happen” attitude

• To help people adapt to change within mental health services

• To support and provide assistance with any relevant initiatives undertaken by the people using the service

• To manage and work with volunteers helping out with groups and activities

• To work with the team of professionals and communicate well with colleagues working from different locations

• To conduct ongoing evaluation of the programmes and services and implement improvements as necessary

• To establish and sustain strong and appropriate working relationships with our partnership organisations and other external organisations

• To keep up to date with all the opportunities available for our clients

• To monitor and evaluate activities and provide data for our funders and trustees

• To maintain databases and undertake any other administrative duties.

This is not an exhaustive list of the duties that may need to be undertaken. It may be necessary to undertake other duties in order to fulfil the objectives of the charity.

Job Title: Operations Manager, HOME Slough

Salary: £28k -£30K based on experience, plus 5% p.a. pension contributions.

Hours: 35 Hours a week. Full time on a fixed term contract until 31 December 2021. The post will involve working on some evenings, weekends and bank holidays.

Holiday Entitlement: 25 days per annum.

Closing date for applications: 5pm on 8 January 2021

Interviews date: Last week in January. 1st week February 2021 (Subject to confirmation)

Reporting to: HOME Slough Director

Employer: Slough CVS (Lead Partner) on behalf of HOME Slough Consortium

Responsible for: the operational management of HOME on the High Street and systems and policies for the effective delivery of HOME Slough’s Creative People and Places (CPP) Project.

Start: Immediate start/as soon as practical

Place of Work: Based at HOME on the High Street, central Slough area with outreach work across the town including remote working.

Introduction

HOME Slough is seeking an individual who is passionate about building strong communities, and who shares our vision of seeing more people in Slough enjoying and leading fantastic arts experiences across the town. We are looking for someone with excellent planning skills, a multi-tasker with experience of managing a venue as well as the operation and evaluation of a large, complex project. This role is essential in the successful delivery and evaluation of the HOME Slough project, the post-holder will work with all members of the team and take an externally facing role when managing our pop-up creative space on the High Street in Slough. HOME Slough is about more people choosing, creating and taking part in brilliant art experiences in Slough. Our mission is to:

• Get more people to experience the arts
• Empower residents to make their own events happen
• Increase the range and quality of the art that comes to Slough and is made here
• Support the artists who are here
• Build partnerships with national and international organisations to help us
• Support the growth of the town’s cultural infrastructure and shape its future.

Our aim is to revitalise the arts in Slough, providing new and innovative opportunities for people to both experience and express creativity. We support all types of creative activities, exhibitions, workshops and performances across theatre, film, dance, music, poetry and visual art. We want to make our town a more vibrant and creative place to live, work and visit. Our programme has three strands that inter-connected and each strand tests different ways in which the project will engage with the community.

• HOME on the High Street – a creative pop up space in the centre of the high street that we share with the community
• Festivals Development – supporting local Festival development through arts and culture
• HOME Foundations – building cultural capacity for communities and artists

We are an action research project which means we like to take risks, reflect on what worked and what didn’t, gather evidence and share our learning widely. We are part of the Creative People and Places Programme initiated and funded by Arts Council England through the National Lottery. There are 33 independent projects, each located in an area where people have traditionally had fewer opportunities to get involved with the arts. Creative People and Places projects have reached over 1.2 million people, 90% of who do not regularly engage in the arts.

The Role of the Operations Manager

You will take lead responsibility for the operational management of ‘HOME on the High Street’, a creative pop-up space based in the centre of town. The venue must operate all year-round, so the you will be responsible for keeping it in good working condition not only during activities or a performances, but on off days and nights as well. You will support artists, community groups and local organisations to use the venue and ensure clear information and systems are in place and help create transparency and efficiency for the project. You will also support the effective delivery and independent evaluation of the HOME Slough project, help to prepare reports to our funders and external evaluators and play a key role in ensuring that our systems and processes align with those of our accountable body, Slough CVS.

Responsibilities

The Operations Manager will:

• Assist in planning, production and execution of events hosted at HOME on the High Street (the venue), online and across the borough.
• Oversee all operations at the venue, including the oversight of all procedures, the set up and take down of events and the troubleshooting of any problems.
• Manage the venue’s booking system and event calendar and interact with individuals, artists and community groups to bring events into the venue.
• Be responsible for the management and monitoring of the programmes annual budget. You will be expected to keep abreast of all costs and revenues that affect the way that the programme and the venue operates and use periodic financial updates to readjust operations where necessary.
• Support the Programme’s Director in managing external relations with the project’s independent evaluators (Audience Agency).
• Lead on the collection, analysis and interpretation of participant/audience feedback collected across four strands of the project.
• Oversee the input and processing of data within the organisation’s, Audience Finder’s and Art Council England’s databases, ensuring all data is held in accordance of GDPR.
• Work with the Director to support HOME Slough’s Consortium, including preparation for meetings, agenda development, report and minute writing, and the monitoring of follow up activities.
• Commit to Slough CVS’ Equality and Diversity Policy.
• Undertake any other duties commensurate with these responsibilities as management may require from time to time.

Person Specification

Essential Experience, Skills and Abilities

• Experience in a planning, managing and coordinating events
• Project management experience
• Experience of implementing and managing an evaluation framework
• Strong data entry skills and a familiarity with data analysis and evaluation principles
• Strong written, verbal and interpersonal communication skills
• Strong planning, budget management and organisational skills
• Strong attention to detail, even in highly ambiguous and fast paced environment
• Ability to prioritise and handle multiple assignments at any given time while maintaining commitment to deadlines
• Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround
• High levels of integrity and discretion in handling confidential information
• Positive, proactive and able to problem solve and exercise own judgment
• Ability to think independently as well as working well within a team and with various key stakeholders
• Strong IT skills, including Microsoft Outlook, Microsoft Word, Microsoft Excel Microsoft PowerPoint, One Drive and SharePoint
• Flexibility and can-do attitude.

Desirable Experience, Skills and Abilities

• Building Estate Management
• Stakeholder Management
• Valid DBS certificate (Enhanced Level)

Diversity

It’s important that our staff reflect the communities we serve so we take diversity seriously. Slough has a rich and diverse cultural identity which we want to promote and support in all areas of our work. Working with a range of individuals, we believe that access to a variety of personalities, skills and outlooks enables us to truly represent Slough’s cultural identity. Whoever you are, whatever your background, you can play your part.

To apply please email the following information by 5pm on 8 January 2021.

• CV
• Covering letter, indicating how your experience and expertise match the role and what interests you about the role (max. 2 sides of A4)
• Two referees, one of which should be an employer, who you would be happy for us to contact before confirming any appointment (this would be after the interview)
• A completed Equal Opportunities form (this can be downloaded from sloughcvs website vacancies page

We want to make all opportunities at HOME Slough accessible to anyone who wants to apply. If submitting a written application is not the best way to tell us about your skills and experience, please let us know and we will discuss your needs with you. We can accept your application in a variety of ways:

• Video
• Recorded audio
• Dictate your application to us over the phone

If you wish to apply in any of these ways, please email us before the application deadline.

If you would like to talk to someone before applying please send an email and we will give you a call.

To keep us all safe and well during the COVID 19 situation online interviews will take place on Zoom.

All applicants will hear from us with the result of their application but unfortunately, we are not able to provide individual feedback if your application is not successful.

Do you want to make a real difference to the lives of adults and children who have experienced domestic abuse? We are looking for an experienced manager with excellent communication and organisational skills to help us realise our vision of a world free from domestic abuse through the development and delivery of effective specialist services. 

With primary responsibility for our community outreach and helpline services, this is a demanding role where you must be able to manage complex and conflicting priorities.  You will be involved in multi agency and partnership working so building strong relationships is essential as is motivating and leading a team of committed front line professionals. 

You must be able to demonstrate extensive management experience (both people and services), ideally within the charity sector, and knowledge of issues relating to domestic abuse would be advantageous.  Practical experience and understanding of how to support individuals affected by trauma whilst maintaining professional boundaries is vital.  If you are calm, pragmatic and passionate about working in this field, this could be the challenge you’ve been waiting for.

This is a 36 hour per week post (Monday to Friday) with some flexibility required to attend meetings/undertake work outside of core hours.  In addition there will be an element of paid on call responsibility.  Your Sanctuary offers training opportunities, 25 days annual leave, a contributory pension scheme, an Employee Assistance Programme and a dynamic and engaging workplace.

Successful applicants must be able to drive, have access to a reliable car, and live within a maximum 45 minute driving distance from our office address in Woking.  This is so that occasional emergency on call rota responsibilities can be fulfilled in the rare event of a call out to our premises for urgent support requirements.

At Plan International,  we are proud to have built a strong global function, we are now looking to drive continuous improvement in our people and culture operational service delivery team and across our systems and processes for employee and people management services within the  newly relaunched People and Culture team.   We aim to continue to ‘raise the bar’ to the new priorities of the organisation. Our operations team is key to ensuring that the people and culture team is focussed on supporting our global client groups, employees and people managers to deliver on the aims of  our ‘100 Million Reasons’ strategy.

In our future Operations Manager (People & Culture) , we are looking for a senior, highly experienced and qualified professional who can build on our firm foundations and take our People & Culture Operations Team to the next level.

You will lead and drive our people and culture operational service delivery, HRIS specialist and operations coordinators, to deliver integrated processes and service excellence across the many and varied transactional aspects involved in serving employees and people manager questions and queries, across the entire employee lifecycle. In addition to a strong customer service ethic, you will bring practitioner experience of customer journey/user experience and business process design, e.g. Kaizen, Lean or Design Thinking/Agile methodologies. You will also have the opportunity to influence and update our customer response/tracking system and different channels for responding/directing responses, through improved automation/technology solutions, to deliver improved processes and responses.

You will be a highly credible and consultative partner to senior managers with the confidence and interpersonal skills to coach, negotiate, challenge and influence at all levels within the organisation.  As well as bringing technical expertise in people related matters, you will be a strong and supportive team leader, with a global mindset and ability to working across a broad range of cultural, economic and social contexts, so an understanding of the challenges and complexities that come with delivering international solutions is required. 

Some key deliverables: 

• Drive measurable continuous improvement of HR systems, processes and policies to develop service excellence within HR Operations
• Design, develop and implement legally compliant HR policies and procedures that are responsive to business needs, and the employee experience.
• Oversee the provision of appropriate information in areas of employee relations, recruitment, performance management, compensation, reporting, payroll and pensions. 
• Manage, train and motivate the Operations team to ensure an efficient and effective service. 
• Work closely with the People and Culture team to provide accurate management information for service level agreements, KPI’s and service/experience reporting and data.
• Provide strategic and some operational case work support on complex ER casework, reward and inter-company transfer and Visas
• Manage the Global Hub and International payrolls, ensuring compliance and supporting internal/external audit support, liaising with external payroll partners and other suppliers.

Harris Hill is working with a National charity, focussed on Social Innovation in their search for an Interim Operations Lead.

You will be working across the core of the organisations focus area, ensuring it operates efficiently and effectively. Initially, you will work alongside the current incumbent, ensuring full handover. Following this, you will be covering the post whilst a permanent postholder is found. This is likely to be 3-6 months on a 4 to 5 day week.

As an experienced Operations professional, you will be used to thinking big picture and making strategic recommendations. You will be heavily involved in the detail of finance, people and deployment of resourcing across teams to support the impact of their work and to meet client demands and deadlines.

You will have:
A demonstrable background in business management and operations.
Experience of leading operations in a small to medium sized organisation.
A good understanding of talent and culture management
Strong financial acumen.
A good handle on differing interpretations and expressions.
Strong communication skills
Excellent people skills and the ability to collaborate across the team.
Strong relationship management skills.
Excellent diplomatic and negotiation skills.

This role will be paid weekly on a daily rate basis. Day rates are based on permanent salary and are open to PAYE, Ltd and Umbrella workers. The post will be working from home but depending on changes to current COVID 19 rules, this could change. Ltd and Umbrella rates come in at £225-255 per day.

If you would like to discuss this role in further detail, please apply and we will contact you to explore further.