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Head of Finance Business Partnering

Exciting opportunity for a Head of Finance Business Partnering - make an impact today!

Anna Freud is seeking a Head of Finance Business Partnering to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

We offer a range of staff benefits, including an all-in-one rewards and recognition platform called Perkbox and wellbeing offers such as finishing early on Fridays and free counselling through our Employee Assistance Programme. We are proud to have staff-led Diversity Networks offering unique opportunities for learning, connection and impact.

This is a rare opportunity to step into a strategic, Exec-facing role where your work will directly shape key decisions and the organisation’s long-term direction. You’ll build and lead a Finance Business Partnering function from the ground up, with real ownership and the chance to make a lasting impact, while tackling complex, high-value financial challenges that will stretch and develop your expertise, all within a purpose-driven organisation improving the mental health and wellbeing of children and young people.

What you’ll do

This is a senior, strategic finance leadership role responsible for shaping long-term financial planning, leading business partnering across the organisation, and providing insight to support Executive decision-making and organisational sustainability.

• As the Head of Finance Business Partnering, you will lead financial strategy and modelling, Develop long-term financial plans, including income and expenditure projections, scenario modelling, and sustainability metrics (e.g. cash flow, reserves, EBITDA)
• You will own budgeting and reporting, Oversee budgeting, forecasting and management accounts, ensuring accurate, timely and insightful financial reporting
• Drive business partnering, build strong relationships with budget holders and senior stakeholders, providing challenge, insight and support to improve financial performance
• The Head of Finance Business Partnering will lead and develop the team, manage and grow a high-performing Finance Business Partnering team, supporting capability and continuous improvement
• You will be tasked to enhance systems and processes – Improve financial systems, tools and processes to strengthen data quality, insight and organisational decision-making

What you’ll bring

You will be a senior, qualified finance leader with strong business partnering experience, able to combine strategic thinking with advanced technical expertise to influence decision-making, lead high-performing teams, and drive financial insight across a complex, mission-driven organisation.

• You will be a fully qualified accountant (ACA, ACCA or CIMA) with significant experience in financial management within a complex organisation
• You will have strong business partnering and stakeholder engagement skills, with the ability to influence and challenge senior leaders and non-financial stakeholders
• As the Head of Finance Business Partnering, you will bring advanced financial modelling and analytical capability, including scenario planning, data interpretation, and translating insight into action
• You will have proven experience leading and developing high-performing teams, managing competing priorities and delivering to tight deadlines
• For this role, you will have experience in budgeting, forecasting and management reporting, ideally within the charity sector, including knowledge of restricted funds and compliance

Key details

Hours: Full-time: usual working hours are Monday to Friday, 09:00-17:00. Flexible working is possible.

Salary: £60,000 FTE per annum, plus 6% contributory pension scheme

Location: Hybrid (a mixture of home/onsite working): staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH). There may be occasions where additional office attendance is required, depending on business needs.

Contract type: Permanent

Next steps

Closing date for applications: midday (12pm), Wednesday, 06 May 2026. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Thursday, 07 May 2026. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: There will be 2 interviews with the first being held in-person on Friday, 15 May 2026 and Tuesday 19 May for the second in person interview. For the 1st interview, there will be a short task and presentation.

How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies

Questions?

Please email our reruitment team with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.

The Role

An exciting opportunity has arisen for the right candidate to lead our Training Team on developing and delivering training for all of National Numeracy's programmes.

Our training team is absolutely central to the success of our mission at National Numeracy. In order to reach and support as many adults and children across the UK as possible, we take an online train-the-trainer approach, by training Numeracy Champions and Volunteers in different settings. We do not teach any maths - instead we train Champions to raise awareness of the value of numeracy, supporting others to overcome anxieties, build confidence, and feel better about using and improving basic maths. We do not work with children directly, but train teachers as Numeracy Champions to support children and their families.

This team of two therefore have a busy calendar of training delivery, as well as the admin associated with this and with the work around capturing the impact measurement of our training. We are looking for someone who is not only an excellent and empathetic trainer who can confidently and reliably lead this dynamic activity, but can also work strategically with our Programmes Director to develop our training further, while line managing and developing our Training Officer.

The successful candidate will work closely with the other Programme Managers to ensure smooth and successful delivery of our activity, as well as across our wider team, managing the training budget, and liaising with our External Relations and Operations & Impact teams. This role is important in collecting impact and case studies as there it has regular direct contact with our Champions and our beneficiaries. There will also be opportunities to keep the whole National Numeracy team and our Board of Trustees informed about our training programme.

We are open to applications from across the UK but a candidate able to easily travel, by rail, would be advantageous.

Equality, Diversity and Inclusion 

Quality assurance is central to this role – we want our training to be of a very high standard and constantly improving. The Training Manager is responsible for securing continuing CPD accreditation for our training and for ensuring that our workshops accommodate accessibility needs wherever possible.

We recognise that there is more to do to improve diversity across our organisation and we are actively working to make meaningful, long‑term change. We are committed to building a workforce that better reflects the communities we serve and to removing barriers that may prevent people from different backgrounds from joining, progressing and thriving with us. Through inclusive policies, flexible working, fair recruitment practices and ongoing learning, we aim to create a supportive environment where everyone feels valued, respected and able to do their best work.

We actively encourage applications from people from under‑represented and diverse backgrounds, as we know a more diverse workforce will strengthen our organisation and help us deliver our mission more effectively.

Our partner, a collaborative platform supporting a network of conservation-focused organisations across Africa, is seeking an experienced finance trainer to design and deliver a high-impact training session for CEOs at an annual partner convention in Southern Africa.

The organisation works with multiple locally-led partners, providing sub-grants alongside tailored capacity strengthening across governance, leadership, finance and operations. As many of the organisations are founder-led, this training will focus on equipping CEOs with the financial knowledge and confidence required to effectively lead and oversee their organisations.

The successful candidate will design and deliver an engaging, practical finance session (c. 3 hours) as part of a wider one-day CEO training programme, tailored to the needs and experience levels of participants.

Responsibilities

Design and deliver an engaging, practical finance training session for non-finance CEOs, tailored to conservation NGOs operating in Africa. The topics they have suggested they would like to cover include:

• Understanding basic financial statements and what they mean for organizational health
• Budgeting and how to effectively review and monitor budgets
• How to manage and engage with a CFO or finance manager without having a technical accounting background
• Key questions CEOs should be asking their finance teams
• Identifying red flags and early warning signs of financial mismanagement
• Practical approaches to fraud prevention and detection, including essential internal controls
• Financial governance and the role of the CEO in ensuring accountability
• Donor compliance and managing restricted funds
• Cash flow management and financial sustainability
• Using financial information to support strategic decision-making

Requirements

• Proven experience designing and delivering finance training for non-finance audiences, ideally at a senior leadership level
• Strong understanding of financial management in NGOs, including donor compliance, restricted funding and financial governance
• Familiarity with the operating context of conservation NGOs in Africa and the associated funding landscape
• Ability to translate technical financial concepts into clear, practical and engaging content
• Strong facilitation and communication skills, with the ability to engage diverse and senior audiences.

Working arrangements

• The training will take place in Namibia in July 2026.
• The finance session will be approximately 3 hours in duration, as part of a one-day CEO training programme
• Flights, accommodation (for the duration of the assignment) and visa costs will be covered
• Opportunity to extend travel at own cost following the event

This is not a traditional classroom teaching role, though it does require strong classroom presence and credibility.

The Secondary Equity Practitioner will be embedded full-time within one partner secondary school, working mainly with teachers to support deep reflection on practice, help surface harmful assumptions and routines, and support more equitable ways of teaching, relating and responding. The role sits at the heart of Class 13’s Equity-Driven Practice Cycle and is central to how we support lasting change in schools. The role will involve regular lesson cover across the 11-17 age range and across a broad range of subjects, enabling teachers to participate in reflection, training and development.

This role will suit an experienced secondary teacher who can build trust quickly, hold complexity without rushing to easy answers, and stay in relationship when conversations become uncomfortable. We are looking for someone who can act as a supportive, reflective, critical friend to teachers, not someone who needs to be the most certain person in the room.

Purpose of the role

To support teachers to reflect critically on their practice, acknowledge their potential for harm, and take meaningful steps towards transforming how they teach and relate to young people.

Before you apply

This role is deeply relational and, at times, emotionally demanding. You will be working with teachers in moments where reflection may feel vulnerable, uncertain or uncomfortable. To do this well, you will need to bring patience and care: the ability to build trust, hold space for honest conversation, and support people to think carefully about their practice in ways that are thoughtful, humane and grounded.

We are looking for someone who can do this with curiosity and humility. Someone who does not need to stand above the work, but is willing to be part of it. The role asks for a person who can support reflection in others while continuing to reflect on their own practice too.

You will also need to be comfortable working in a very small team, where flexibility, and collective responsibility matter.

Key responsibilities

Equity-Driven Practice Cycle

• Build trusting, affirming relationships with teachers and school staff.

• Support teachers to reflect on classroom practice, routines, interactions and assumptions.

• Facilitate one-to-one and small-group reflective conversations that support teachers discover for themselves rather than simply being told what to change.

• Observe lessons and identify patterns, tensions and opportunities for change.

• Cover lessons across the secondary age range and across a range of subjects, creating protected space for teachers to engage in professional reflection and development.

• Support teachers to translate reflection into practical changes in the classroom.

• Contribute to the delivery of Class 13’s  wider professional development offer.

• Support teachers move from defensiveness to curiosity, and from intent to impact, in line with Class 13’s approach.

School-based relationship and culture work

• Build strong working relationships with teachers, support staff and, where appropriate, senior leaders.

• Contribute to a school culture where reflection, honesty and shared responsibility are possible.

• Offer thoughtful challenge to harmful patterns and practices while maintaining trust and relational safety.

• Support the development of more equitable routines, responses and ways of working across school life.

• Work with colleagues and school partners to ensure the work remains grounded in the four Class 13 principles.

Organisational contribution

• Contribute to Class 13’s organisational learning by documenting reflections, patterns, tensions and emerging insights from delivery.

• Work closely with the wider Class 13 team to refine practice, resources and delivery.

• Contribute to blogs, case studies, reports and other written outputs where needed.

• Participate fully in supervision, reflection and team development as part of a small organisation.

What will help someone thrive in this role

We are looking for someone who is:

Understanding
You can read complexity without rushing to simplify it. You listen well, notice what is happening beneath the surface, and extend empathy even when you find someone’s practice difficult or frustrating.

Supportive
You know how to create relational safety. You can help people stay with difficult reflections without shaming them.

Reflective

You can examine your own practice honestly. You are open-minded, thoughtful and willing to question your assumptions. You are able to notice contradictions in yourself as well as others.

Essential skills and experience

• Qualified Teacher Status.

• Significant experience teaching in a UK secondary school.

• Strong classroom practice and the ability to quickly build rapport with young people aged 11-17.

• Confidence in teaching and holding lessons across a broad range of subjects through lesson cover.

• Experience supporting, coaching, mentoring or developing other adults in a school setting.

• Ability to facilitate reflective conversations in a way that is supportive, calm and humanising.

• Ability to build trust with teachers, especially when they feel vulnerable, exposed or defensive.

• Strong understanding of how inequity, harm and deficit thinking can show up in schools.

• Willingness and ability to reflect critically on your own practice.

• Strong written communication skills, with the ability to write clearly and thoughtfully.

• Ability to work flexibly and collaboratively as part of a very small team.

Desirable skills and experience

• Experience in middle or senior leadership.

• Experience in inclusion, behaviour, safeguarding or pastoral leadership.

• Experience designing or delivering professional development.

• Experience of working across whole-school culture changes, not just within your own classroom.

• Familiarity with Class 13’s work, values or wider intellectual influences.

• Experience working in mainstream secondary schools serving communities facing structural inequality.

What we are less interested in

Polished equity language without deep reflection. For us, this work is not about saying the right things, relying on representation alone, or locating the problem only in other people. 

We are looking for someone who can move beyond surface-level familiarity with equity work and show a deeper capacity for reflection, relational practice and change. Awareness-raising, allyship language, and individual or unconscious bias training do not on their own reflect the depth of analysis or practice this role requires.

Class 13’s work asks for something slower and more demanding: a willingness to stay with complexity, examine your own practice as well as the systems around you, and support change in ways that are thoughtful, humane and grounded.

Class 13’s commitment

Class 13 is committed to building an equitable and inclusive workplace. We welcome applications from people from a wide range of backgrounds and experiences, particularly those underrepresented in education and the charity sector.

We know that strong candidates do not always meet every line of a person specification. If this role feels like a strong fit and you can see yourself growing in it, we encourage you to apply.

We are happy to discuss reasonable adjustments throughout the recruitment process and in the role itself.

Application process

To apply, please include:

• your CV

• responses to the application questions below:

Application questions

Please answer all five questions. We recommend around 300-500 words per question. applications without these responses will not be considered.

1. Reflective practice
Describe a time when you came to see that an aspect of your own practice may have been causing harm, or limiting a young person’s experience of school. What supported you to recognise it, and what changed afterwards?

2. Supportive challenge
In this role, you would often be working with teachers who feel vulnerable, defensive or unsure. How would you approach a reflective conversation with a teacher after observing a lesson that raised concerns for you?

3. Classroom credibility
This role involves regular lesson cover across the secondary and sixth form age range and across a broad range of subjects. What helps you quickly establish trust, presence and purpose with a class you do not know well?

4. Small team working
What do you see as the strengths and challenges of working in a very small team? How have you contributed well in that kind of environment before?

5. bell hooks reflection
bell hooks wrote:

“When education is the practice of freedom, students are not the only ones who are asked to share, to confess. Engaged pedagogy does not seek simply to empower students. Any classroom that employs a holistic model of learning will also be a place where teachers grow, and are empowered by the process. That empowerment cannot happen if we refuse to be vulnerable while encouraging students to take risks.”

What does this quote mean to you in the context of teaching, adult reflection and power in schools?

Want to find out more before you apply? 

If you're thinking about applying and want to ask questions, meet some of the team or get a sense of what Class 13 is actually like, we'd love to talk to you. We're running an online drop-in on Monday 27 April, 4:30–5:30pm, where you can ask us anything about the role.  Online drop-in link 

If you'd rather come and see us in person, we'll be at the office on Tuesday 28 April and Thursday 30 April, both 4:30–6:00pm. No preparation needed, no pressure. Just come and have a conversation.

Who we are

Every year, thousands of people in the UK face court alone. Often through no choice of their own, people must represent themselves at a moment that could have life-changing outcomes. This includes loss of access to children or homelessness. At the same time, people facing court alone may find themselves up against a party with legal representation. They are instantly at a disadvantage and overwhelmed by the enormity of the challenges they are up against. We supported unrepresented litigants in the civil and family courts in England and Wales over 45,000 times last year.

We provide a safe space with volunteers who listen to each client’s individual story. Last year, over 1000 volunteers helped people to get their thoughts in order, problem-solve and decide next steps, source relevant and reliable legal information, explain complex procedures, complete court forms, and clearly present statements.

At a time when legal support is increasingly limited, we have a vision that no one should have to face court alone.

To make this vision a reality, we have a focused communications strategy to ensure the charity has the brand, reach and impact it needs to connect with unrepresented court users and engage supporters.

Who we're looking for

Ambitious, professional, committed and friendly. That describes us. If it also describes you and you have a passion for designing and iplementing volunteer training programmes, then we’re keen to hear from you.

We’re looking for a Training Project Lead to join our team on a 4-month contract. You’ll be leading on a project to improve our volunteer training programme, with a focus on supporting survivors of domestic abuse and incorporating a trauma-informed approach throughout the training package. 

The role

The Training Project Lead will be based in the service department, and you’ll be supported by the Head of Service Delivery. 

We’re open to applications from training professionals who are able to work remotely, and undertake some travel to our offices across England and Wales.

To apply, please send your CV and a cover letter about why you're the right person for the role via Charity Job.

Please note, that we have two roles advertised, both of which are short-term contracts and could be held by the same person, running the projects consecutively. You may wish to apply for both positions, and if that is the case please only complete one application, detailing clearly in the application that you are applying for both roles.

Job Title: Health and Safety Officer

Duration: Permanent

Hours: Part time, 21.6hrs across three/ four days per week

Salary: £32,000 - £35,000 (Pro rata £19,200 - £21,000) per annum, plus pension and benefits

Location: Hybrid role between our Bristol office and home working

Overall job purpose

Our Health and Safety Officer will help us embed, maintain, and develop high standards of Health and Safety, across CCT’s whole estate and its people. They will work closely with our small Health and Safety Team to create, implement, and establish our Health and Safety policies and procedures, in accordance with current legislation. They will advocate for, and set an example around, best practice in Health and Safety.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

This hybrid role means that you’ll not only benefit from the collaboration and teamwork that comes from working in our city-centre based Bristol office but also combine this with the flexibility and focused productivity of home working. The modern regional office is located within a eighteenth century church and is only 10mins walk from Bristol Temple Meads.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Thursday 7th May 2026.

The interviews will take place in, Bristol, on Wednesday 20th May 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Job Title: Partnerships Officer

Duration: Permanent

Hours: Full time – 36 hours per week (job share/part-time considered)

Salary: £32,700 per annum, plus pension and benefits

Location: Homebased

Overall job purpose

The post-holder will play a key role within the Initiatives and Partnerships team, working with regional teams to develop and implement proposals to expand use of historic churches in our existing estate and, on occasion, working with other heritage and community groups to deliver their own projects via consultancy or partnership work.

They will manage a programme of work that will include a number of site-specific projects and national initiatives across multiple sites, as well as from time to time working with third parties on partnership or consultancy projects.

The Partnerships Officer will support regional teams and communities to scope and develop projects, supporting feasibility, options and project development work as well as business planning, project management and funding. The post-holder will also work closely with colleagues in conservation and regional teams to make sure that impacts on both areas are fully considered, whilst in tandem seeking to maximise opportunities to expand and increase commercial activity, income and ultimately profitability.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 9am on Sunday 10 May 2026.

The interviews will take place in Northampton on Wednesday 27 May 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Job Title: Commercial Marketing Assistant

Duration: Permanent

Hours: 36 hours per week

Salary: £29,000 per annum, plus pension and benefits

Location: Homebased, with a willingness to travel to CCT’s office in Northampton when required

Overall job purpose

This role presents an excellent opportunity for a motivated early‑career marketing professional with a strong interest in culture and heritage.

As we continue to diversify and grow our commercial revenue streams, we are seeking a proactive Commercial Marketing Assistant to support the promotion of key income‑generating initiatives. These include Champing (unique overnight stays in historic churches), filming, venue hire, and an expanding portfolio of leased or licensed properties. The role also offers scope to contribute to new commercial opportunities in the future.

Working within the Initiatives and Partnerships Team and alongside the Communications Team, the role supports marketing activity across a broad range of commercial initiatives, including Champing, filming, venue hire and regional commercial activities.

The postholder will develop marketing content, manage commercial marketing channels, support campaigns and respond to enquiries to help grow audiences and revenue.

The role also contributes to research, reporting and operational support for commercial activity.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.               

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 9am on Sunday 10 May 2026.

The interviews will take place in Northampton on  Thursday 28 May 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

 All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

This role will provide administrative support for the TRaC team and our associates – a small team who work to ensure maximum impact of our organisation. It will help to centre lived experience in the co-production of our activities by supporting inclusive recruitment of disabled people and accessible participation across the TRaC team’s work.

You will need to be experienced in, or willing to learn about, the barriers disabled people face in transport and street space and how to ensure our work is fully accessible. Ideally, you will bring your own lived experience to this role.

We are looking for someone who is organised, a great problem-solver, and who can take a proactive approach to the tasks they are asked to complete. You will need to be able to prioritise and meet multiple deadlines. We also need someone who is confident in ensuring our work is accessible to people with a range of access needs.

About the Role

We are seeking a charity professional with evaluation and impact experience, and skills to develop Lewisham Local’s business functions such as service delivery impact with a focus on impact measurements of infrastructure work, premises, and admin.

This is a newly built role to support the charity’s new ambitious three-year strategy.

Main Objectives

• Develop and deliver the charity’s Impact and Evaluation framework
• Ensure charity’s CRM Salesforce is used at every level of capturing data

Support, develop and manage Lewisham Local’s business functions such as Admin and Premises management

Main Duties and Responsibilities

Impact Measurement

• Working closely with the SMT and project leads to understand the depth of the work carried out by Lewisham Local and develop an impact and evaluation framework to measure the success of our work.
• Train and support colleagues to ensure the framework is embedded into our daily work measuring the change created as a result of the work carried out by Lewisham Local.
• Run a quarterly impact report for SMT and Board
• Introduce data capture protocols and training on using the charity's CRM Salesforce to ensure data is recorded and up to date
• Act as a champion for this across the team

Manage Admin function

• Manage the two (job share - 0.8 & 0.2 FTE) Admin officers who support the CEO, Board and take on the general office admin tasks
• Develop and improve Lewisham Local’s admin processes

Manage premises – support and training will be offered

• Manage a Premises Coordinator (0.6FTE) in safe running the Orchard Gardens Community Centre
• Support the CEO in developing premises strategy and future proposals

Together with SMT and the CEO manage Lewisham local’s fundraising function, reviewing and contributing to the grant applications.

Core Team Responsibilities

• Build and share knowledge and intelligence internally
• Build strong and effective local relationships across sectors
• Be a visible, active, positive and engaging presence within the community at local events, activities and meetings.
• Contribute and create regular communications content
• Champion the role of local giving, and the contribution of civil society in Lewisham
• Collect and process data, carry out monitoring and evaluation of our impact
• Help other team members at times of increased workload and/or specific events
• Contribute to office organisation and administration responsibilities to ensure the effective running of the organisation and staff presence at the office premises
• Manage volunteers to achieve the portfolio and charity’s aims and objectives
• Attend regular team meetings and supervision sessions as required
• Undertake training and development as required
• Contribute to writing grant applications for future projects and core work

This is not an exhaustive list of tasks, and you may be asked to undertake any other reasonable duties in connection with the role. Job descriptions are reviewed regularly and may be amended at any time in accordance with the needs of the organisation

Please see attached the full job description and person specification.

The Impact and Insight Officer exist to provide high quality data analysis, reporting and insight support across Battersea’s Impact & Evaluation (I&E) and Research & Insight (R&I) teams. It ensures colleagues have access to clear, accurate and timely data that supports monitoring, decision making and understanding the outcomes and impact of Battersea’s work.

This role sits at the same level as the Impact & Evaluation Officer, offering a complementary focus on data preparation, reporting, descriptive analysis, and survey/monitoring tool support. It reflects immediate organisational needs in 2026 and may be reviewed at the end of the FTC as part of wider consideration of team capacity.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym membership and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing Date: 6th May 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview Type & Date: Online interview (via MS Teams) with a data task - 18th/19th May 2026

For full details on the role, please download the recruitment pack.

To apply, please click on the "Apply" button.

**PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section on our portal using the application link, and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form.**

Position: Supporter Care Coordinator                     

Salary: £27,000 - £28,500

Hours: Full time – 35 hours a week   

Contract Type: Fixed term for 12 months

Reports to: Supporter Care Manager                                 

Location: Shoreditch, East London (Hybrid Model) 

Key relationships: Fundraising Team; Operations & Finance teams, Database Team, Communications Team, Fulfilment Agency     

JOB PURPOSE

We are a team with a desire to provide excellent stewardship to our donors and maximise our fundraising potential in the UK. As the first point of contact, this role plays a vital part in ensuring our supporters receive a high standard of customer service.

You will manage our supporter care inbox and phone line, handling everything from donation enquiries to complaints with empathy and efficiency. You will also support with processing post and ensure our donors receive the appropriate acknowledgement for their support.

We are interested in hearing from candidates with a range of professional experience. If you possess empathy, patience, and strong communication skills, and have a passion for the refugee cause, please apply. Even if you do not meet 100% of the job specifications, we would still welcome your application, as we recognise that individuals bring unique perspectives and strengths to the role.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

Role Responsibilities  

• Manage and respond to those who contact UK for UNHCR directly by email, phone or mail and escalate queries where necessary.
• Deliver a first-class supporter experience and ensure each point-of-contact works to build and develop the engagement journey.
• Maintain accurate and up-to-date supporter records within the charity database, assist with data administration, and ensure data is handled in accordance with regulations.
• Champion supporter care best practice by resolving supporter pain points, sharing supporter insights and feedback with colleagues, and supporting fundraising teams in evaluating campaign performance to identify opportunities to improve the supporter journey.
• Assist with fulfilment agency briefs and quality control measures.
• Work with teams, agencies and third-party platforms to deliver donation processing and campaign fulfilment, ensuring efficient donor acknowledgment
• Support fundraising teams during emergencies.
• Support the fundraising team to deliver high quality in person events in as well as virtual stewardship events.
• Provide personalised in-house thanking for different supporter segments and deliver thanking initiatives such as a thankathons.
• Provide logistical and administrative support for supporter engagement activities and stewardship events, including coordination of materials, attendance lists and on-the-day support.

The above list is not exhaustive and the post holder may be required to perform duties that are not detailed above.

Personal Attributes and Experience

Essential Experience

• Experience of working in a customer care environment, interacting with supporters/customers.
• Experience of dealing directly with supporters/customers and remaining calm whilst responding to queries.

 Essential Skills/Knowledge

• Excellent written and verbal communication and interpersonal skills.
• Able to prioritise and manage multiple tasks within a collaborative team environment.
• Works effectively under pressure.
• A proactive self-starter with a drive and desire to learn and develop.
• A creative problem-solver who anticipates supporter needs.
• Passionate about UK for UNHCR’s work and want to help drive change and share this with others.
• Proficient in Microsoft Office Suite.

Desirable Skills/Experience (not compulsory)

• Experience using Salesforce or similar customer relationship management products/fundraising databases.
• An understanding of fundraising administration such as Gift Aid, marketing preferences, and direct debits.
• Experience of or interest in the charity sector, in particular humanitarian response/international development.
• Experience of working with an external fulfilment agency to deliver excellent customer service in a similar environment.
• An understanding of how to keep customer data safe and handle sensitive information responsibly, in line with relevant regulations.

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays (pro-rata).
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships.
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: Sunday 26th April

Interviews date: Week commencing 4th May 2026

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us. We will make every effort to respond to your request for assistance as soon as possible.
 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

We’re continuing to develop our Welcome and Access Services so that more people can ask for help. As part of this, we’re strengthening the role of volunteers with lived experience across everything we do. This role brings together direct support with volunteer engagement. You’ll help deliver our telephone access and Listening Ear services, while also playing a key part in welcoming, training and supporting volunteers involved in the Welcome and Access Team.

Position: Welcome Team and Volunteer Supervisor

Salary: £30,435 (£26,087 pro rata)

Hours: 30 hours per week

Base: Manchester Mind, Victoria House/Hybrid

Reporting to: Welcome and Access Service Manager

We value someone who:

· Is able to offer a warm, trauma‑informed response - providing calm, clear guidance when things feel uncertain and help keep our information and systems running smoothly so people can easily find what they need.

· Understands the value of volunteering and is able to guide development and create a space where volunteers feel valued, confident and well supported. An understanding of boundaries, safeguarding and reflective practice is important to this.

The skills and knowledge that matter to us:

· Building kind, trusting relationships where people feel heard and able to contribute.

· Working in a strengths‑based way that recognises potential and supports resilience.

· A commitment to working collaboratively to help bring about positive change.

All application documents can be downloaded from our website.

The deadline for these posts will be 12 noon on Friday 8th May 2026.

We know some people use AI and, whilst we would never say don’t use it, we just want to let you know that when people have used AI to help with their application, it can make applications very similar to each other. This makes it difficult when we are looking for a sense of who you are.

Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services, or had experience of volunteering.

As Policy & Participation Lead, you’ll be at the heart of Inspiring Inclusion, a seven-year multi-agency programme funded by Propel, which is tackling the disproportionate school exclusion of Black and racially minoritised young people with adverse childhood experiences. Your mission is to make sure young people aren’t just consulted or 'given a voice', but are driving the change.

Yor day job is to design, lead and facilitate the systems, structures, culture and activities that power youth leadership and make change happen. You will be an organiser, working to catalyse and sustain youth engagement across a network of partners, ensuring young people’s experiences impact where it matters most. You will be committed to building something meaningful, rather than signalling through social media moments. You will co-design and co-deliver high-quality, in-person and community based youth services, activities and opportunities that reflect young people’s realities. You will want to make a difference, and will develop powerful, authentic materials—stories, insights and policy ideas—that drive change locally in Camden and beyond

You will bring experience of working with young people using a wide-range of strengths-based, participatory approaches grounded in justice, equity and inclusion. You will be excited by the opportunity to design and create a citizens assembly for young people to create a manifesto for change in schools. You know how to create spaces where young people facing challenges can grow, be affirmed and thrive. You’re confident navigating complex systems and partnerships, and will be a persuasive communicator across a range of media, and skilled at platforming young people to influence. Finally, you will be a team player, because it will take all of us to build the worlds young people deserve.