Age UK Kensington and Chelsea is seeking experienced care assistants who are available for weekend work and/or evenings, as well as those who could join our bank staff. You will be joining our dedicated At Home Services team who provide a range of support services for adults who are either 55 years and over, or who have physical and learning difficulties. This support may include personal care, respite care, post hospital discharge care and light housework. Please see the Job Description for more detail.

Our aim is to support our service users to stay as independent as possible in their homes, by providing a personalised service to meet their needs. If you are passionate about providing person-centred care and looking for a rewarding role where you will make a real difference to the lives of the people you support, then we would love to hear from you!

Candidates for this role should have a minimum of six months experience and be able to demonstrate that they share our values. Training will be provided.

Age UK K&C are proud to be an accredited Living Wage employer, committed to paying our employees a fair wage that reflects the real cost of living.

Contract and Salary: £10.85 per hour on a zero hours contract.

Benefits of joining our team:

• Ongoing training 
• Stakeholder pension
• Free employee assistance programme

Please email your completed application form to the At Home Service, Age UK Kensington & Chelsea, 1 Thorpe Close, London W10 5XL. See our website for contact information.

Are you looking for a new challenge? We have an exciting new position in our Marketing and Fundraising team.

If you’ re looking for career development in marketing and fundraising, look no further, LDN London (Learning Disability Network London) has the role for you!

Who we are:

LDN London (formally The Westminster Society) is an award-winning charity with nearly 60 years of supporting people with learning disabilities to stay healthy, be safe and live well.  We are at an exciting phase in our development, having just changed our name to reflect the work we do across London.  We have also embarked on a new fundraising and marketing strategy that looks to significantly grow our fundraised income and we are looking for someone to help us on this journey.

We have a very small fundraising team made up of our Marketing and Fundraising Manager and Community Engagement Manager.  The ideal candidate will slot right into the team and be able to turn their hand to all types of fundraising.  We are working to embed a culture of fundraising across the organisation so you will also work closely with directors, managers, support workers and people we support in your role.

About the role:

Fundraising is becoming an integral focus of income generation for the charity and this post will be responsible for helping to deliver the Fundraising Strategy for the charity.

Communications is a key component of this role as the successful applicant will have the be involved in delivering the charities’ Communications Strategy including its social media profile, publications, and the production of its promotional materials.

We are looking for someone to join our very small fundraising team to help grow and expand fundraising across the organisation. This role is flexible; you can be just starting out your career in fundraising or be experienced.  As long as you have passion, drive and creativity we want to hear from you.

The ideal candidate does not need to have experience in fundraising but will be able to demonstrable the ability to develop strong relationships with a wide range of stakeholders. As a self-starter, you will be able to use your own initiative, have the ability to problem solve and prioritise, with good planning and organisational skills. In addition, the post holder will need a positive, resilient attitude, be able to work under pressure, meet deadlines and will be flexible and adaptable. A strong team player is essential.

Why join us:

We offer continuing opportunities for learning and development together with regular supervisions and support for all our staff..

• We offer a minimum of 33 days annual leave (including bank holidays)
• Generous pension scheme
• Season ticket loans
• Family friendly polices and personal/professional development packages

How to Apply:

To apply please submit your up-to-date CV with a supporting statement covering the competencies outlined on the person specification. 

You must email your completed form and CV to us in order to be considered for the role.

Closing date: 5:00pm on Thursday 15 April 2021

We currently have an exciting opportunity for a creative Assistant Shop Manager who is looking to make their mark in a high profile store in Purley. You will join us on a part time, permanent basis, working 7 hours per week on a rota basis (to include some weekends), and in return you will receive a competitive salary of up to £3,410.35 per annum, including Outer London Weighting and plus excellent benefits.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2019 we helped around 191,000 cats and kittens, an average of more than 520 per day.

Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece', our team of Assistant Shop Managers ensure customers are met with great customer service. We are helping the environment while improving the lives of cats, one t-shirt at a time.

Responsibilities of our Assistant Shop Manager:

As an Assistant Shop Manager you will assist with managing all shop activities and together with the wider management team, achieve set targets and maximise financial contribution to the charity. You will help with overseeing and managing all shop activities including recruiting, training and managing an effective team of volunteers; being responsible for the day to day running of the shop on days when the Shop Manager is not present, ensuring it meets agreed income and expenditure targets for Cats Protection and taking responsibility for the shop’s accounting procedures including cash reconciliation, daily banking and till procedures.

What we’re looking for in our Assistant Shop Manager:

• Previous retail experience
• A strong communicator with excellent organisational skills
• A highly self-motivated, positive and resilient individual
• The ability to build and maintain positive working relationships with a variety of people
• Confidence working well on own initiative
• Experience of working in retail management is highly desirable, as is experience working in the charity retail sector

What we can offer you:

• salary of up to £3,410.35 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more

Join us as our Assistant Shop Manager and know you are helping to make a real difference to cats and kittens across the UK!

Unfortunately, we cannot accept applications or CVs that are emailed to us directly.

Closing date: 26 April 2021

Virtual interview date: 07 May 2021

Job title: Administrative Assistant
Reports to: Team and Office Manager
Salary: Range of £18,000 to £20,000 depending on experience.
Location: High Holborn, London
Term: up to 9 Months 
Hours: Full time

The Royal Society of Tropical Medicine and Hygiene (RSTMH) is a charity and membership society that has been dedicated to improving tropical medicine and global health since 1907.

Our ambition is to save lives and improve health around the world through increased access to greater equity in global healthcare. Through our activities we help further our members’ careers. We also bring together their collective knowledge and use our own expertise to achieve change within the sector.

We are looking for a motivated individual to join us as Administrative Assistant, effectively supporting the small but busy RSTMH Team by providing proactive and comprehensive administration support across our key areas of work.

The role will require someone who has proven experience of providing administrative support to a busy team (preferably within the charity/not-for-profit sector), be flexible, have excellent time management skills and be able work on own initiative. The successful candidate will be working across various departments, including membership, events, small grants and communications; therefore, they will need to be efficient, organised, with strong computer skills and a professional outlook.

The Role:

• To provide day to day administration for the RSTMH team, including but not limited to, financial administration, arranging meetings, booking travel and accommodation, desk research, diary management, and organising other meetings and events as required.
• To develop and maintain effective working relationships across RSTMH.
• To ensure that all assigned tasks are completed to a high standard.
• To support all general telephone, email and written enquires are dealt with efficiently.
• To support the management of office stock levels and team planning tools
• To be responsible for opening and distributing post daily
• To undertake electronic and paper filing and maintaining filing systems appropriately.
• To provide administrative support to the CEO
• To assist with the management of the RSTMH meeting rooms and team areas
• Support and attend RSTMH events, including delegate registration enquiries via telephone and email, collating event packs and materials, and arranging transportation of event equipment.
• To assist with the administration associated with RSTMH small grants progamme.
• Participate in team meetings, planning and initiatives.
• Undertake any other reasonable tasks as could be expected of an Administrative Assistant.

Essential Technical Skills:

• Ability to manage a diverse set of priorities and meet deadlines to a consistently high standard
• Capacity to set up and maintain administrative processes and office systems
• Excellent written and verbal communication skills and a strong understanding of delivering great customer service
• Good analytical skills with the ability to identify key points from complex material or information
• Willingness to undertake other responsibilities and an eagerness to learn
• Highly computer literate and confident with Word, PowerPoint, Outlook and Excel
• Exceptional use of written and spoken English
• Experience providing administration support, preferably in an office environment.

Personal Skills:

• Ability to work with a wide range of people whilst presenting a professional image on behalf of RSTMH
• Ability to be calm under pressure and help build a collaborative team culture
• Self-motivated, flexible and to work under own initiative
• Discretion when dealing with confidential information
• Experience of initiating, planning and developing areas of work
• A demonstrated commitment and interest in the aims and objectives of RSTMH.

Desirable Skills:

• Filing experience
• Experience of working with databases
• Professional, polite and confident telephone manner
• Experience of working in events.

Closing date: 17:00 on 14 May 2021.

Please click the apply button to be taken to our online submission platform. Here you will need to fill out the form and upload your CV.

No agencies please.

This is an exciting and busy time to be joining UK Youth as we prepare to launch our new strategy and  transform the way we work to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. As a result we are recruiting for a number of new roles designed to enable the organisation to grow, improve our ways of working and enable us to deliver to deliver our ambitious 2025 strategic plan.

This is an exciting role for an organised and efficient PA who will provide comprehensive and high-quality diary management, secretarial and admin support to two busy Directors. You will manage their time in a way that ensures visibility across the charity and with key external stakeholders.

We’re looking for someone with a positive ‘can-do’ attitude, be a definitive problem solver, have an eye for detail and great IT skills. 

Who we are

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.

Why work at UK Youth?

We are a value-based, passionate and committed organisation offering a friendly working environment with lots of opportunities for professional development and socialising (even whilst we are all working remotely!) from lunch and learn sessions, staff quizzes to virtual coffee meet ups.

UK Youth prides itself on being an Equal Opportunity employer and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.

We value the differences that a diverse workforce brings and are committed to inclusivity, and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.

We welcome applications from groups currently under-represented in our organisation including BIPOC, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men, and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture.

• Flexible/Agile Working
• 27 days annual leave plus bank holidays
• Pension scheme (currently UK Youth match employee contributions up to 5%)
• Membership of our life insurance scheme which would pay-out up to 4 times your salary
• Employee Assistance Programme to support employees both professionally and personally
• 20% discount off bookings at Avon Tyrrell our New Forest Outdoor Centre including, camping, lodges and outdoor activities.
• Cyclescheme and Techscheme

How to apply

Candidates are encouraged to apply even if your experience doesn't precisely match the job description for this role. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, about your journey to date; how this has shaped you and the things you learnt along the way.

If you would like to be considered for this fantastic opportunity, please click the link to be taken to our website where you can find more information on the role and how to apply. 

• Closing date for applications will be 12pm, 6th May 2021

Can you help protect one of the UK`s most unique places for nature? Do you thrive on delivering a top quality customer experience?

We are looking for additional Catering Assistants to support our existing team during the height of the seabird season.

Catering Assistant
Reference: MAR20218622
Location: Bempton Cliffs
Salary: £17,960.00 - £25,818.00 Pro Rata
Benefits: Pension, Annual Leave, Life Assurance
Duration: 6 Months

What’s the role about

You will be based at RSPB Bempton Cliffs Seabird centre in Bempton, East Riding of Yorkshire, which is a 20-minute drive from Bridlington and 35 minutes from Scarborough. You will probably need your own transport as it’s a little off the beaten track. 

Our catering offer at Bempton is a simple but effective one.  You will be selling primarily pre-packaged goods as well as hot and cold drinks.  There is a simple push button coffee machine that needs daily maintenance and you will also be responsible for cash handling and the daily cashing up procedure. 

This can be an extremely busy period with up to 1,000 visitors coming to the reserve each day.  The role will involve working most weekends and Bank holidays with an average of 15 hours per week between April to August. 

What we need from you 

You will be responsible for maintaining a welcoming atmosphere for all visitors and delivering the highest standards of customer service at all times. Serving customers with "everything they need for a picnic". 

We are ideally looking for someone who has the following attributes, although full training will be provided:

• Computer literacy
• Knowledge of basic food hygiene
• Customer service experience
• Verbal communication skills
• Ability to work under pressure
• Problem solving skills
• Ability to work as part of a team
• Previous catering experience
• Knowledge of health and safety in the workplace
• Knowledge of food service skills
• Experience of till operation and payment handling
• Able to travel to and from Bempton Cliffs Seabird centre

Closing date: 23:59, 26 April 2021

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can complete your application for this position.

Please quote reference MAR20218622 on any correspondence.

No agencies please.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The role will involve providing administrative support to the Victim Service's teams and those designated by the line manager in accordance with Victim Support's National standards and local policies and procedures. You will help support in the smooth running of our service in Cumbria ensuring that we can continue to provide victims with the support they need.

What will I be doing?

• Liaising with the police to gather information
• Deal with incoming and outgoing mail appropriately
• Manage telephone, email and general queries appropriately
• Deal with any filing
• Assist with referrals

And many other tasks that provide general administrative support within Victim Services

What skills do I need?

• To be able to work in an organised and methodical manner
• Ability to communicate well with different people
• Good organisational skills and able to prioritise workloads
• Work on own initiative
• Good telephone skills
• Ability to build and sustain relationships
• IT skills including Word, Excel, databases, internet/ email
• Ability to promote the work of Victim Support
• To recognise own strengths and weaknesses and seek support when needed
• Value and support others

What opportunities do I get?

• Develop your administrative skills in an office environment.
• Join a team of like-minded people.
• Contribute to our valuable work.
• Learn about the work of criminal justice agencies

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

The role will be part of a new programme which is being developed by Citizens Advice in Hampshire called Reaching People Together.

Advice First Aid (AFA) Programme Assistant

£19k p.a. pro rata (£7,600 actual p.a.)

Part-time, 15 hrs/week (Please note we will consider requests for flexible working)

Fixed-term contract for 1 year 

Flexible location (Offices based in Winchester and Bishops Waltham).

This is an exciting opportunity to join a thriving organisation, within a new, flagship programme. The role will provide administrative support to the Advice First Aid (AFA) programme (within the Reaching People Together programme). You’ll have exceptional organisational skills, able to prioritise a busy workload and work to agree targets and milestones. You’ll be confident in developing new administrative systems and processes and have excellent IT skills.

The Citizens Advice service values diversity; promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce.

We are currently reviewing our policies around home and office working. Currently all roles are home-based due to the pandemic, but as restrictions allow we are likely to move to a hybrid model of home and office working. It is expected that you will be within a commutable distance of Winchester District, and able to travel to offices and locations around the district as required.

For more information about this role and the benefits of working for us please visit our website via the Apply button where you can download the Job Pack, Guidance notes and application form.

Closing date is 5pm Tues 11th May.
Interviews will take place on Weds 19th May.

Citizens Advice Winchester District (CAWD) is a thriving, independent local charity, and a high-performing member of the Citizens Advice network. At CAWD people come to us for support on a wide range of issues, but they have one thing in common: they need help, often urgently. Our advice changes peoples’ lives, supporting them through difficult and challenging times. We deliver free, independent advice on a range of topics via our telephone, email, webchat and face to face services. Our core service relies on volunteers who expertly support the bulk of our clients. We also deliver specialist services and projects.

Creative Support is a busy and dynamic national charity with a track record in providing high quality, person centred support services in over 60 Local Authorities.

We are seeking an enthusiastic, committed writer to join our busy Communications Team working across a number of key departments including Marketing, Business Development and Recruitment. The role will involve writing communications for a range of mediums including our social media, publications and recruitment campaigns. You will ensure that colleagues’ work is of a good quality and work as part of the teams to meet deadlines.

You will also have a passion for writing and have experience or knowledge within the health and social care sector. You will need to be well organised, hard working and flexible as this is a fast paced role. You will have excellent writing and editing abilities, as well as strong IT and research skills. You will be able to write creative, aspirational and meaningful text which reinforces our person centred and innovative approach to supporting vulnerable adults to achieve positive outcomes.

A genuine interest in and awareness of health and social care policy/strategy and the wider sector is essential. Continuous professional development will be provided but you must be able to work independently, as well as flexibly and positively meet the changing needs of the organisation.

You will be based at our friendly Stockport Head Office with other hard working and highly performing people. There will be scope for some home working.

Tommy’s are looking for an Events Assistant to join the team for a fixed-term role starting May 2021 and finishing on 30th April 2022.

The main purpose of this fundraising role, is to support the Tommy’s team of 2,500 runners in the London Landmarks Half Marathon event to reach our ambitious team fundraising target. At Tommy’s, we pride ourselves on giving the best supporter journey from sign up, to race day and beyond - this role is a key part of that. You will be talking to runners everyday on the phone and via email to ensure they receive exceptional supporter care and fundraising support, as well as assisting with various ad hoc event tasks.

This is an excellent opportunity to gain experience both in the events and charity sector as you will be joining the award-winning London Landmarks Half Marathon Team at Tommy’s. It is an incredible event to work on and is a very exciting time to join, as we build on from the excitement of the first two years to deliver the best London Landmarks Half Marathon yet.

We are not necessarily looking for experience in a similar role, however, the successful applicant will have administration and communication expertise with the transferable skills and personal attributes to deliver excellent customer service and a passion for the event and Tommy’s cause. We are a small team delivering the event, therefore everyone in the team will be required to be flexible to turn their hand to whatever is needed to be done to deliver a successful event.

The role will be part home-based and part office-based in London.

Applications

• Applications close at Midday Wednesday 21st April 2021
• Interviews on Tuesday 27th April 2021 or Friday 30th April 2021

Background:

National FASD is dedicated to supporting people affected by Fetal Alcohol Spectrum Disorder (FASD), their families and communities. It promotes education for professionals and public awareness about the risks of alcohol consumption during pregnancy.  National FASD is a source for information on FASD to the general public, press and to medical, social care and educational professionals. 

Role purpose:

The organisation is going through a period of growth and needs a proactive, experienced executive assistant/office manager to help us ensure our administration runs smoothly and efficiently. This person will work closely with our Chief Executive.

Key responsibilities include but are not limited to:

• Help schedule and manage the itinerary of the Chief Executive
• General accounting, budgeting, financial reporting and spreadsheet maintenance
• Liaising with bookkeeper/accountants
• Ensuring organisational reporting deadlines with HMRC, Charity Commission, etc
• Liaising with vendors
• Helping to ensure helpline and materials requests are responded to in a timely manner and ensure publication stock is maintained
• Helping monitor and prepare funding reports and proposals
• Administering and advertising the online e-learning course and other training as needed
• Overseeing merch sales
• Overseeing logistics and registration for events such as Brain Bases, roundtables and other events
• Helping to identify ways to improve our organisational efficiency and efficacy
• Participating in planning and evaluation of programmes and projects

Location:

We are willing to consider flexible arrangements, for example a split between working in the office and at home – with regular meet ups scheduled. We place a priority on engaging people with lived experience with FASD and are open to creative suggestions to make that possible to the extent we can. Due to COVID we have recently relocated the office to Ware, Hertfordshire, with on-site parking and within a short walking distance of the train station.

Note:

We hope this position might be extended at the end of the one-year contract, if funding is available.

Person specification

The ideal candidate will be dynamic and creative, energised by the idea of contributing to a charity with an important mission. Candidates should be at ease with computers and budgeting, and be ready to work with a team of consultants, colleagues and like-minded organisations to ensure National FASD is implementing best practices administratively with sensitivity for our key stakeholders and under the guidance of our trustees.

Qualifications:

• Preferably at least 3 years’ experience working in a related field, either in paid work or through volunteering
• DBS check

Knowledge:

• Experience with FASD (or another neurodevelopmental condition) either through professional experience or lived experience is preferred
• Familiarity with the charitable/third sector

Skills, abilities, competencies:

• Ability to work independently and juggle several projects
• Must have experience using a range of computer programmes such as Quickbooks, Microsoft Word, Excel, PowerPoint, SurveyMonkey, Zoom and/or an ability to easily learn new computer software

Experience:

• Experience tracking budgets and accounts
• Experience with administrative responsibilities
• Experience with how a small charity runs
• Experience with vendor and stakeholder relations

Personal attributes:

• Creative and dynamic approach to solving challenges and planning
• Willingness to work in an informal, relaxed atmosphere
• Attention to detail and deadlines
• Willingness to take professional development courses
• Absolute commitment to a no-shame/no blame ethos when discussing issues related to alcohol in pregnancy

To Apply:

Please email a cover letter explaining why you want to work for National FASD, your c.v. and an example of related experience that you think shows what skills and energy you can bring to National FASD.

Please familiarise yourself with our three websites before applying to see the kind of work we do.

Deadline for applications:

28 April 2021; interviews for those short-listed - week of 3 May.

Start date:

We hope the person can be in post by 17 May.

TLG Reading is a working partnership between TLG and The Gate, a church-based education centre offering a safe and nurturing place for young people to learn. We are looking for a Teaching Assistant that will work closely together with the team to support the young people in a class and act as a pastoral link for their families.

At TLG Reading young people are valued, cared for and their potential is championed. We’re passionate about seeing young people return to mainstream school, progress on to college or find work because of the support we provide.

Your role as Teaching Assistant will play an integral part in enabling young people to get their lives back on track, through assisting with the planning and delivery of lessons, leading sessions as timetabled and providing 1-1 support as appropriate to bring excellence to the young people’s learning experience.

TLG Is a Christian charity and as a team, we want to bring our Faith to the work we do. As such, we are looking to recruit an individual with a strong and vibrant Christian faith.

TLG is committed to safeguarding and promoting the welfare of children and young people and expects all staff including volunteers to share this commitment.  The successful applicant will be required to undertake a DBS check. 

We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

UK Youth works through networks of youth organisations, young people and cross-sector supporters to galvanise a collective movement in support of our shared vision. Our new Collective Action Department will be at the forefront of helping to solve the lack of cross-sector understanding of how youth work makes a difference by transforming the way the system brings cross-sector leaders and young people together to share, grow expertise and solve key issues collectively.

This is an exciting role that will lead the operational strategy for strengthening our approach to mobilising a cross-sector movement of people to actively work together in accelerating positive outcomes for young people. Our network approach will use digital platforms, be anchored in proven collective action theoretical principles and will ultimately ensure:

• The Youth Sector and outdoor learning (in all its diversity) is strengthened through effective outcomes-focused collaboration, shared learning, challenge and the sharing and embedding of solutions
• Young people have the skills, confidence and opportunities to unlock agency and lead through our work to build to the #iwill Movement
• The broader understanding of youth work is increased due to stronger connections between policy makers and cross-sector bodies working on behalf of young people
• UK Youth maintains a UK wide approach to our collective action approaches. Working in meaningful and effective ways to bring cross nations youth organisations together

Comfortable with using a ‘test and learn’ approach, with a passion for systems change and driving systems change, this role will be responsible for growing and developing the UK Youth Movement and creating innovative mechanisms to understand the needs of the youth sector and young people, working with others to turn them into action. The role will lead and develop a clear strategy for ensuring young people’s voices are at the heart of the network.

Who we are

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.

Why work at UK Youth?

We are a value-based, passionate and committed organisation offering a friendly working environment with lots of opportunities for professional development and socialising (even whilst we are all working remotely!) from lunch and learn sessions, staff quizzes to virtual coffee meet ups.

UK Youth prides itself on being an Equal Opportunity employer and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.

We value the differences that a diverse workforce brings and are committed to inclusivity, and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.

We welcome applications from groups currently under-represented in our organisation including BIPOC, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men, and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture.

• Flexible/Agile Working
• 27 days annual leave plus bank holidays
• Pension scheme (currently UK Youth match employee contributions up to 5%)
• Membership of our life insurance scheme which would pay-out up to 4 times your salary
• Employee Assistance Programme to support employees both professionally and personally
• 20% discount off bookings at Avon Tyrrell our New Forest Outdoor Centre including, camping, lodges and outdoor activities.
• Cyclescheme and Techscheme

How to apply

Candidates are encouraged to apply even if your experience doesn’t precisely match the job description for this role. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, about your journey to date; how this has shaped you and the things you learnt along the way.

If you would like to be considered for this fantastic opportunity, please click the link to be taken to our website where you can find more information on the role and how to apply. 

• Closing date for applications will be 12pm, 4th May 2021

About Migrant Help

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

About Clear Voice: 

Clear Voice Interpreting Services is a language services provider and award-winning social enterprise that delivers instant telephone interpreting, face to face appointments and written translations to businesses and charities across the UK. We have a wide range of clients and a strong reputation in the asylum and refugee support sector. All of our profits go back to our parent charity Migrant Help to support asylum seekers and victims of trafficking. 
 

The Role:

The scope of this role is to provide high quality and timely administrative support to Clear Voice Interpreting Services. The post holder will be required to adopt a pro-active approach towards implementing and maintaining local Clear Voice processes in line with any updated requirements. The main areas of this role will be to provide Clear Voice with the necessary administrative support under the direction of the Clear Voice Head of Operations and Senior Coordinators on a day-to-day basis and the Clear Voice Director overall.  This will include: 
• assisting with queries requiring translation or interpretation services,
• Connecting calls to interpreters,
• the daily management of our busy shared email inboxes,
• allocating emails to the appropriate person to deal with,
• being the first port of call for our clients, interpreters, and other stakeholders, 
• providing professional administrative support to the Head of Operations, the Senior coordinators, and the rest of the team
• working effectively within a team and individually.

The post holder will work consistently to ensure the continuous development of the Clear Voice admin functions; he/she will ensure that administrative processes, procedures, and customer care are efficient, professional, and consistent at all times. The post holder is expected to contribute to the overall success of the organisation in accordance with Migrant Help's aims and objectives at all times.
 
Core responsibilities:

• Through the consistent and high-quality delivery of service, maintain and develop the service's values and reputation in the marketplace
• Effectively triage emails and calls to the relevant departments
• Respond to all stakeholders’ requests in a timely, professional and accurate manner
• Form and maintain positive working relationships with current clients and partners
• Maintain a robust CRM system and database of all interpreters who are registered with the service and Clear Voice customer records
• Maintain the robust and timely recording of processes and meetings
• Support the team with the day-to-day administrative needs of a busy service 
• Support the Head of Operations with compiling reports and statistical information as required
• To support and always demonstrate the vision and values of our organisation
• Follow all policies of Migrant Help, as the parent organisation to Clear Voice
• Any other reasonable duties assigned, including administrative and operational tasks within the post holder’s competency

Benefits:

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work these include:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  

Special Requirements:

-This post is subject to a Disclosure and Barring Service (DBS) check

- Reference and Identity checks including Right to Work in the UK

Therefore the applicant must:

- Hold a valid, full current 10 year British passport; full EU passport or have indefinite leave to remain in the UK.

- Provide full UK address history for the last five years

- Provide full employment history for previous 3 years and or suitable documentation to cover any gaps.