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Page 1 of 30
Hammersmith, Greater London
£22,375 per year
Permanent, Full-time
Job description

Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose. To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.

This is an exciting time to join the charity as we transition to our new ambitious strategy for 2021 – 2023 and increase our profile, impact and reach so more people can live a happy, connected and purposeful later life.  

This role is an exciting role supporting the administration and development of our digital and phone services.The team deliver person centred support for older people, their friends, family and carers. We want to connect people together over the phone and online and tailor our online experiences, so people can better support themselves.

You will work alongside the team to manage all the administration and data requirements supporting them to deliver a Telephone Befriending Service through volunteers and as they expand the range and variety of our service offer, developing our digital services offer.

We are looking for someone who is passionate about high quality customer service and particularly improving the lives of older people. Your experience of ensuring the systems, processes and administration for a team is delivered efficiently and in a timely way will enable us to extend our reach to those who need us most.

The ideal candidate will have:

• Experience of providing administrative support to a small team

• Experience of using a Microsoft Office applications and databases for recording of information

• Experience of delivering good customer service and the ability to problem solve

• The ability to prioritise your work and get on with minimal supervision, proactively seeking support if you need it

• The ability to work flexibly.

• Experience of preparing data and reports

• Experience of maintaining and developing administrative systems and processes

• A good understanding of working with older people.

As well as a competitive salary we offer 28 days annual leave plus public holidays, a generous pension scheme with life assurance, learning and development opportunities, season ticket loans, a cycle to work scheme and an employee assistance programme.

We are passionate about diversity and inclusion and creating an environment where we can ALL be ourselves

We are currently home-based due to the COVID-19 Pandemic, so this role is currently home-based.

To apply, please visit our website to submit a cover letter and up to date CV detailing how your skills and experience meet the criteria within the Job Description and Person Specification.
Interviews will be held on Monday 29 March.

Additional documents
Digital and Phone Services Assistant Job Description (.pdf)
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Starting Address
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Posted on: 03 March 2021
Closing date: 22 March 2021
Tags: Admin,Advice, Information
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