Assistant service manager jobs

About the role:

No one should be locked out of psychological support because their life is complex, their trust has been broken, or services have struggled to reach them. In this role, you will help bring mental health support closer to people experiencing rough sleeping in Camden, working within SHP’s Rough Sleeping Outreach & Hub Service to support people whose needs may have been missed, misunderstood or left unmet for too long.

As Assistant Psychologist, you will work alongside the resident Clinical Psychologist to support psychologically informed, trauma-informed and compassionate practice across the service. You will help strengthen how we understand people’s experiences, respond to distress, reduce harm and create safer routes into support, stability and recovery.

This is a role rooted in both direct client impact and wider service development. You will contribute to assessments, one-to-one support, group work, reflective practice, case discussions and partnership working, helping staff and clients feel better supported when the work is complex and progress is not always straightforward.

You will be part of Single Homeless Project's (SHP’s) wider Psychological Services offer, with clinical supervision, learning and development, and the chance to grow your practice in a service where psychology is brought into the heart of outreach, not held at a distance.

About you:

• You bring a strong understanding of trauma, mental health, multiple disadvantage and the barriers faced by people experiencing rough sleeping.
• You are compassionate, reflective and resilient, with the confidence to build trust with people who may be wary of services or unsure about support.
• You can use psychological thinking in a practical, accessible way, helping clients and colleagues make sense of complex needs, risks and strengths.
• You work well as part of a multidisciplinary team, valuing partnership, curiosity and shared learning.
• You are organised, thoughtful and committed to safe practice, clear recording and using supervision to keep learning and developing.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Tuesday 14th July at midnight

Interview date: Wednesday 22nd July at SHP Head Office in Kings Cross

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

Are you passionate about customer service and experience?

Can you provide the ‘wow factor’ that makes supporters feel valued, inspired and heard?

Are you looking for a flexible role?

We’re looking for a highly organised, proactive and enthusiastic Supporter Care Assistant with a passion for people, nature and planet. If that sounds like you, we’d love to hear from you.

The charity

Population Matters is a UK charity with a global remit. Our vision is of a world in which our human population lives fairly and sustainably with nature and each other. Our mission is to address the negative consequences of ever more people using ever more of the planet’s resources and to inspire and engage with others to find, share and promote ways to make our vision reality as quickly as possible.

The role

As Supporter Care Assistant, you will play a key role in delivering an outstanding experience for Population Matters’ supporters, ensuring that every interaction is timely, professional and engaging. You will help create positive and meaningful relationships that inspire supporters, increase satisfaction and deepen engagement, ultimately strengthening long-term support for our mission.

Acting as a first point of contact for supporters, you will:

• provide a high standard of customer service across a range of channels
• respond to enquiries, feedback and complaints with empathy and efficiency
• commit to delivering a consistently excellent experience
• seek opportunities to provide the ‘wow factor’ that makes supporters feel valued and appreciated
• help to build trust and donor retention.

Alongside supporter stewardship, you will be responsible for accurately processing donations, maintaining high-quality supporter records and providing effective administrative support to the Fundraising Team. With scrupulous attention to detail, strong organisational skills and a supporter-centric approach, you will contribute to the smooth running of fundraising operations and to the growth and retention of our supporter community.

The application process

Please submit your CV (no more than two pages). As part of the application, you will also be asked to answer some screening questions. A cover letter is not required. 

 Closing date: Friday 10 July by 8am

FUNDRAISING ADMINISTRATIVE ASSISTANT

Job description and person specification

Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:

• Can this be stopped?

• How will I live my life?

Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.

We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people. 

We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.

We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. If you want to be part of something impactful, we’d love to hear from you.

The Fundraising Administrative Assistant forms an integral part of our Fundraising Team. We are looking for a driven, committed, and creative individual to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful and a key support within the fundraising team. 

 The Fundraising Administrative Assistant will play a crucial role in the future growth of our charity and the impact that we can achieve through partnerships for people with sight loss.  You will be a key part of a growing fundraising team providing support across the team.

Responsible to: Individual Giving Manager 

Direct reports: None

Working hours and contract: This is a permanent full-time role (35 hours per week).  We will consider part-time and flexible working arrangements. 

Salary: £25,000 - £26,500 (depending on experience)

Location: Central London with some remote working. A minimum of two days required in the office, 50 Leman Street, London E1 8HQ.

How to Apply: 

Please submit your CV and a covering letter, with the subject header: Fundraising Administrative Assistant application to our recruitment inbox

Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience you’ll bring and why you want to work for Fight for Sight?

Closing date for applications: Thursday, 9 July 2026 at noon

Early applications are encouraged. We will be shortlisting on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate.

Interview dates: 16-17 July 2026 (TBC)

The interview process is as follows: 

• 1st Interview: Online with recruiting manager and fundraising colleague. 

• 2nd Interview and an informal meeting with colleagues: Face to face in London E1 8HQ with line manager and other members of the fundraising team on Wednesday, 22 July (TBC)

Role Responsibilities 

Supporter Development team 

• Support the Individual Giving Managers and Legacy Giving Manager with day-to-day communications with our donor base, including timely database administration to capture communication preferences and personal details. 

• Support the Database team with data and financial processes, including recording and batching donations, generating reports, contributing to supporter journeys and reconciling income. 

• Liaise with design and print suppliers to source quotes and deliver appeals and other campaigns. 

• Support the Supporter Development team in-person in the office, with the processing of direct marketing appeal responses, including banking of donations and sending thank you letters.

• Work with the Individual Giving Managers to implement supporter journeys to encourage further support to the organisation. 

• Support the Individual Giving Managers in building emails using the charity’s email marketing platform. 

Philanthropy team

• Use a CRM database to effectively administer and manage event and community enquiries and activities. 

• Work with the Events and Community team to send out literature and parcels to community groups and event participants in an efficient and timely manner. 

• Support with logistics for virtual and in-person events as required. 

• Work with suppliers to order new fundraising materials. Be responsible for managing and replenishing fundraising merchandise and stock.

• Helping the team to source prizes and goods for community and challenge events.

• Provide financial admin support to the Philanthropy team including batching and reconciling incoming payments.

• Provide general administration support across the Philanthropy team as required, including printing and posting items.

• Update the database and provide CRM reports as required.

Wider fundraising  

• Answering inbound calls as part of the head office call team, at least three days per week, and responding to or triaging enquiries to be resolved in a timely manner.

• Support the Supporter Care Officer in dealing with external enquiries and managing internal post, including sorting incoming post and organising outgoing fundraising post from head office. 

• Provide general administration support across the fundraising team as required. 

• Be responsible for the fundraising team’s 1Password folder, ensuring it is consistently updated. 

• To work in compliance with the Fundraising Regulator’s Code of Practice and data protection legislation. 

Person specification

Desirable skills, knowledge & experience 

• Excellent communicator in formal and informal communications, both verbally and in writing, to all stakeholders. 

• Proven ability to engage, inspire and enthuse a range of supporters. 

• A commitment to undertake training where required and an enthusiasm for new challenges and experiences. 

• Excellent interpersonal skills with the ability to build rapport. 

• Strong project management and prioritisation skills. 

• IT literate with experience of Word, Excel, PowerPoint, Publisher, Outlook, and databases. 

• A commitment to our values: Together we are bold, tenacious, informed and optimistic.

• Experience of using a CRM database to support relationship management. 

• Understanding of the charity sector and associated fundraising technique. 

Personal qualities 

• An understanding of and commitment to blind and vision impaired people. 

• A passion for fundraising and wanting to make a difference. Someone who is keen to succeed and keen to demonstrate their abilities.

• Highly organised with the ability to juggle several deadlines at the same time. 

• Positive, confident and enthusiastic. 

• The ability to use initiative, common sense and solve problems.

• Self-motivated, team worker with ability to work autonomously as required. 

• Willingness to work flexibly where required. 

• Approachable, creative, ‘can-do’ attitude. 

• Excellent attention to detail. 

• Happy and comfortable with managing day-to-day routine administrative tasks, in addition to prioritising ad hoc tasks when required 

• A growth mindset.

Flexibility

The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application.

Employee benefits

We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:

• A great team and a supportive culture

• Employer pension contributions matching up to 10%, and death in service cover

• Generous parental leave

• Flexible/hybrid working options

• Apprenticeships scheme, study leave and financial support for training & development

• Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program

• An active Social Committee and staff events

Application & Interview process

See above (page 2) for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. 

Successfully shortlisted applicants will be invited to interview online via MS Teams.

Accessibility

We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence. 

Equal opportunities, diversity & inclusion

Don’t meet every single requirement? At Fight for Sight we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have. 

We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.

Administration Assistant (Fundraising)

Part time – 21 hours per week (over 3 or 4 days)

Salary -  £26,936pro rata to 21 hours per week

Location – Hybrid working with a minimum of one day per week at our London Head Office (Tuesday–Thursday)

Join our friendly team

We have an exciting opportunity for an Administration Assistant to join our Community, Individual Giving and Events fundraising teams. This is a varied and important role, supporting our fundraising activity and helping to deliver an excellent experience for our supporters.

Our charity

The Sick Children’s Trust is the charity that provides a welcoming ‘Home from Home’ where families with a sick child in hospital can stay. But we’re more than bricks and mortar, our friendly, caring staff are there to support families when they really need it.

Hospital can be a lonely and scary place for anyone, but especially a child. Providing around 3,500 families a year with somewhere to stay together just minutes from the hospital means that they can be by their sick child’s side and have one less thing to worry about.

The Role

This is a key administrative role within the fundraising team, supporting Community Individual Giving and Events fundraising activity.

You will help ensure our supporters receive a high-quality experience, from their first enquiry through to thanking them for their fundraising efforts.

You’ll manage and respond to fundraising enquiries, coordinate the distribution of fundraising materials, and support the smooth running of fundraising operations behind the scenes.

The role also includes maintaining accurate records on our database, processing financial information, and supporting key recognition programmes that celebrate our supporters.

Working closely with colleagues across the team, you’ll play an essential part in helping us deliver excellent supporter care and maximise income generation opportunities.

About you

 We’re looking for someone who is organised, proactive and enjoys supporting a busy team.

You will have strong attention to detail and be confident managing multiple administrative tasks at once. You’ll be comfortable communicating with supporters by email, phone and in writing, and motivated to provide excellent customer service.

You’ll be a team player with good IT skills and an interest in supporting fundraising activity that makes a real difference to families.

This is a great opportunity for someone who enjoys a varied administrative role and wants to contribute to a meaningful cause.

We are reviewing applications as we receive them, so early application is advised.

The recruitment pack will provide you with more information about the role. If this role sounds like something you will excel in, we’d love to hear from you.

To apply please submit your CV with a covering letter demonstrating how you meet the criteria set out in the job description and person specification.

Closing date: 13th July 2026

About the role:

For a young person who has experienced homelessness, care, uncertainty or trauma, night-time can feel like the hardest part of the day. As a Night Support Assistant in our Camden Young People’s Service, you will be part of the steady, trusted presence that helps young people feel safe, seen and supported when they need it most.

You’ll work in our supported accommodation service for young people aged 16 and over, helping to create a calm, nurturing and secure environment through the night. Day to day, this will include completing welfare checks, responding to incidents or emergencies, monitoring building safety, recording and handing over key information, supporting young people who may be distressed or struggling, and helping make sure the service runs smoothly until the day team arrive.

This is more than keeping a building open overnight. It’s about building meaningful, boundaried relationships with young people, responding with warmth and confidence, and knowing when to act, when to listen and when to escalate. You’ll be supported with training, guidance and opportunities to grow your skills, whether you’re building your confidence in youth support, developing your understanding of trauma-informed practice, or looking to take your next step in supported housing. Working closely with the wider team, you’ll help make sure our service remains a safe foundation for young people as they move towards independence, confidence and a future shaped by their own goals.

Rolling Rota pattern (subject to change according to business need)

Week 1 40 hrs: Mon, Tues, Sat, Sun: 10pm-8.30 am

Week 2 30 hrs: Wed, Thur, Fri: 10pm-8.30 am

About you:

• You have experience supporting young people or young adults facing homelessness, risk, trauma or multiple disadvantage, ideally within accommodation or frontline support settings.
• You’re confident working awake night shifts and helping to keep the service safe, calm and welcoming overnight.
• You’re able to respond calmly to challenging behaviour, safeguarding concerns or incidents, adapting your approach to the needs of each young person.
• You’re comfortable keeping accurate records, using basic IT systems and working with numerical information as part of safe service delivery.
• You bring a reliable, resilient and thoughtful approach, with the flexibility to work a night rota that includes weekends and bank holidays.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 5th July at midnight

Interview date: Tuesday 14th and Wednesday 15th July at a Young Person's Service 

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

Assistant Shop Manager

Reporting to: Shop Manager

£26,848 - £28,492

37.5 hours per week

Huyton, Liverpool

We are looking for a passionate, ambitious Assistant Charity Shop Manager to join our team to help manage one of our successful charity shops.

As an Assistant Shop Manager for Alder Hey Children’s Charity, you will work alongside the Shop Manager to deliver sales, Gift Aid and profit targets to generate income for our charity. You will support the Shop Manager by leading and developing a diverse shop team, including volunteers, always demonstrating our Charity Values of:

• Courage
• Together
• Passion
• Magic

The Assistant Shop Manager will be an integral part of the wider Charity team. 

You will play a vital role in supporting the Shop Manager to lead, motivate, and develop a team of dedicated employees and volunteers, fostering strong community engagement and maximising the shop’s impact. This includes encouraging and harnessing the gifts of time from volunteers, goods from donors, and income from customers. As a visible and active ambassador for Alder Hey Children’s Charity on the high street, you will ensure the shop reflects the Charity’s values and purpose in all that it does. You will also support and assist with van collections and deliveries, to ensure the smooth and efficient transport of donated goods, while representing the Charity with enthusiasm and professionalism.

Income generation

• Work with the Shop Manager to maximise sales and profits ensuring weekly targets are met.
• Support the team to maximise income from Gift Aid on donated products.
• Support the team to maximise income via our online platforms.
• Support van deliveries and collections, including arranging schedules and assisting on the van when required to meet operational needs and support the team.
• Work with the wider Charity team to promote and support fundraising activities and events.
• Explore ways to maximise sales via events, donation drives, pop-up shops etc.
• Cash up the till at the end of shift and ensure banking documents are completed. Investigate any discrepancies and report them to the Manager.
• Support with ensuring the money is ready and accessible for cash collection.
• Open and close the shop at the appropriate times.

Volunteers

• Support and management of a team of volunteers.
• Proactively recruit, manage and retain a diverse team of volunteers, utilise their skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards.
• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the absence of the Shop Manager.
• Help to provide and support ongoing training and development for volunteers.
• Work and treat employees, volunteers and stakeholders in accordance with the Charity’s values.

Health & Safety (in conjunction with Shop Manager)

• Ensure the shop adheres to Retail Health and Safety regulations.
• Implement good Health and Safety practices to help protect employees, volunteers, and customers.
• Help to ensure employees and volunteers are trained in manual handling.
• Help maintain the cleanliness of the shop and behind the scenes areas.

Stock Control (in conjunction with Shop Manager)

• Ensure continuous, sufficient levels of high-quality stock.
• Be responsible for deliveries and stock controls.
• Ensure stock is appropriate to the business and priced accordingly.
• Maintain a rigorous process of stock rotation, ensuring rotation within expiry dates.
• Ensure visual merchandising is a high priority, with products featured prominently in window displays.

Customer Service

• Be professional, patient and have a ‘people-first’ approach to customer services.
• Be committed to the principles of equality, diversity, and collaborative working.
• Set high standards of cleanliness, display and merchandising.
• Establish quality standards, consumer safety and ensuring continuity.
• Play a key role in enabling the shop to represent the Charity’s values.

Other Duties

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.

Any other reasonable duties as required by your line manager.

Please note, we are actively interviewing candidates for this role and remain the right to close the right early if a candidate is appointed. If you are interested, please apply as soon as possible to be considered.

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our brand-new Shelter Shop in Beverley opening in summer of 2026. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

This is an exciting opportunity to join Shelter opening their newest shop. You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Shop Manager

Reporting to: Retail Support Manager

£27,941 - £30,840

37.5 hours per week

Huyton, Liverpool

As a Shop Manager for Alder Hey Children’s Charity, you will deliver sales, Gift Aid and profit targets to generate income for our charity. You will empower and lead a diverse shop team, including volunteers, always demonstrating our Charity Values of:

• Courage
• Together
• Passion
• Magic

The Shop Manager will be an integral part of the wider Charity team. 

Income Generation

• Accountable for the shop’s performance in relation to all sales targets and Gift Aid targets and KPI’s. Ensuring that the results are communicated to the shop team and that all staff and volunteers are aware of, understand and are working to meet/exceed the agreed targets and KPI’s.
• Actively drive stock generation through community engagement and donor relationships
• Ensure maximum stock availability through effective stock control and shop replenishment.
• Continually review the rotation, quality, and replenishment of stock in order to maximise sales.
• Achieve the optimum price point for all stock items and promotional merchandise for seasonal and window themes, following the principles of Alder Hey Children’s Charity price guidelines.
• Provide direction and support to shop staff to actively promote Gift Aid in order to maximise contributions from donations.
• Identify local market and business development opportunities for performance improvement.
• Explore ways to maximise sales via events, donation drives, pop-up shops etc.
• Support the team to maximise income via our online platforms.
• Make commercial decisions to drive profitability of the shop.
• Present and maintain the highest standards of shop merchandising and visual layout.
• Support van deliveries and collections, including arranging schedules and assisting on the van when required to meet operational needs and support the team.
• Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Policies and Procedures.
• Plan and organise daily workload throughout the shop in a way that ensures efficiency.
• Maintain an appropriate income/expense budget e.g., petty cash in accordance with the set targets to maximise the profitability of the shop.
• Seek, utilise and analyse management information including EPOS data to manage shop performance, seizing opportunities for improvement.
• Work with the wider Charity team to promote and support fundraising activities and events.

Staffing and Volunteers

• Create an inclusive environment where staff, volunteers and customers are treated with dignity, respect and fairness
• Line management of Assistant Shop Manager and team of volunteers.
• Proactively recruit, manage and retain a diverse team of volunteers, utilise their skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards.
• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the managers absence.
• Accountable for planning the shop rota, including both shop staff and volunteers to ensure cover at all times.
• Ensures that the new staff members and volunteers are provided with the appropriate induction process and training for their role.
• Provide and support ongoing training and development.
• Train and develop shop staff and volunteers in customer service standards, operating standards and retailing skills.
• To work and treat staff and stakeholders in accordance with the Charity’s values
• Ensure all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for staff, volunteers, customers and charity assets.
• Provide regular and relevant training for staff and volunteers in Health and Safety, maintain legal compliance at all times.

Customer Service

• Be passionate about delivering the highest level of shop standards, cleanliness, display and merchandising.
• Exceed customer expectations by providing excellent quality service.
• Seek out new opportunities to make a real difference our customers experience.
• Make a positive impact within the local community.
• Play a key role in enabling the shop to represent the Charity’s values

Other Duties

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
• Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support events run by the fundraising teams where required.

Any other reasonable duties as required by your line manager.

Job reference: NLD-002203

Salary: £18,702 rising to £19,496 after probation, for 25 hours per week

Closing date: 09/07/2026

Location: Wolsey Building

Employment type: Permanent

Hours Per Week: 25 Plus Sleep ins

Additional role requirements:
As this role is working with residents requiring extra support, you are required to have a current Enhanced DBS without Barred List check

Do you thrive on making a real difference to people’s lives every day? Can you bring empathy, organisation, and a passion for community into a role that truly matters?

We’re looking for an Extra Care Scheme Officer to join our team, supporting residents to live independently while feeling safe, connected, and supported within their community. This is a hands-on, people-focused role where no two days are the same — from tenancy management to wellbeing support, you’ll play a key part in creating a positive living environment.

This isn’t your typical housing role. It’s about more than managing tenancies — it’s about building relationships, supporting independence, and helping residents lead fulfilling lives within a vibrant scheme.

What’s in it for you….

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays – take them when it suits you
• Car leasing scheme
• Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing……

• Deliver day-to-day housing and scheme management to support residents’ independence
• Monitor rent accounts and support residents to manage payments and avoid arrears
• Work closely with Adult Social Care, support providers, and external partners
• Respond to emergency calls and carry out welfare checks when needed
• Support tenancy processes including sign-ups, viewings, and compliance
• Maintain communal areas and oversee contractors to ensure a safe, clean environment
• Build strong relationships with residents, providing advice and resolving issues
• Encourage and support community engagement and social activities within the scheme

What we’re looking for:

You’ll be someone who genuinely enjoys working with people and takes pride in delivering a great service. You might already have experience in housing, care, or a customer-focused role — or be looking to bring transferable skills into a meaningful environment.

We’re particularly interested in someone who:

• Has a good understanding of housing management or experience in a similar setting
• Is confident communicating with a wide range of people, including vulnerable residents
• Can balance empathy with professionalism when handling sensitive situations
• Is organised, able to prioritise tasks, and comfortable working independently
• Has experience (or an interest) in supporting residents with tenancy, wellbeing, or financial matters
• Is comfortable using IT systems and keeping accurate records
• Is flexible and willing to be part of a 24/7 rota, including sleep-ins or waking nights if required
• Speaks Asian language (desirable)

If you have relevant qualifications (such as A-levels or equivalent) and experience in housing or a related sector, that’s great — but just as important is your attitude and commitment to making a difference.

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

Disclosure and Barring Service:

This role requires of the successful candidate to complete an enhanced DBS check. An enhanced DBS check will show any spent and unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

We are looking for an adaptable administrator to join our friendly Membership Team!

Membership Assistant
Contract type: Fixed term until 31 March 2027
Working hours: Part time, 14 hours per week (Including Wednesdays)
Salary: £24,000 - £25,213 per annum, pro rata (£9,600 - £10,085 per annum for 14 hours per week)
Location: Compass House, Farmoor, Oxford, OX2 9LU with Hybrid Working
Work Pattern: Wednesdays in the office, plus one other day or two half days which can be worked from home or the office

About Us

The Berks, Bucks & Oxon Wildlife Trust has a vision for “more nature everywhere, for everyone”. We’re working hard to create an inclusive culture, where everyone feels they belong. This includes you being comfortable bringing your whole self to work, and us co-working with the diverse communities we serve to ensure we are meeting everyone’s needs.

As a Membership Assistant, you’ll support our members by carrying out a range of administrative tasks, ensuring processes run smoothly, accurately, and efficiently – while delivering a consistently high standard of customer service.

What you’ll be doing:

• Processing new member and supporter details, importing new online memberships and donations
• Welcome letters, cancellation letters, appeal donation acknowledgements, condolence letters, using letter templates and mail merge
• Making up and distributing welcome packs to new members, and Wildlife Watch children’s welcome packs
• Acting as the first point of contact for e-mail, telephone and letter enquiries or complaints

What we’re looking for

• Proficient IT user (Microsoft Word, Outlook, Excel) and good computer data entry skills
• Excellent attention to detail and organisational skills
• Ability to engage clearly and effectively with others via telephone, written correspondence, and email, adapting approach to different preferences

For all your hard work you can expect a great rewards package in return. In addition to being part of a friendly, skilled and knowledgeable team, passionate about making a difference, when you work for us, you’ll also receive

• Generous annual leave entitlement with paid birthday leave, balance days, urgent personal business leave and generous occupational sick pay
• Enhanced maternity, paternity, and family-friendly policies
• Flexible working to achieve work-life balance
• Salary exchange pension with generous employer contribution
• Learning & Development Programme for all
• Wellbeing initiatives including qualified Mental Health First Aiders, YuLife benefit package - access to immediate and confidential help for any work, health, or life matters; 3x life assurance, online GP access, discounts and trade YuCoin points for gift cards
• Salary sacrifice Cycle scheme & Electric Vehicle scheme
• Membership to BBOWT’s, and The Wildlife Trusts’, Staff Network Groups for social interaction, peer support, mentoring and personal development

Closing date: 11.59pm on Sunday 12 July 2026
First stage interviews will take place Tuesday 21st July 2026 via MS Teams.
Stage 2 will be at Compass House, Farmoor, Oxford on Wednesday 29th July 2026.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

BBOWT values diversity and inclusion and the benefits this brings. We want every candidate to have the best chance of success as part of this process. In order to do this, we know that some candidates will need reasonable adjustments. You will be able to contact us if there are any reasonable adjustments we can provide during the recruitment process.

Whilst we appreciate ChatGPT and other AI platforms can answer these questions, we know what they have to say (and generally the answer they generate isn't great). We want to hear your perspective written in your own words.

We want our people to be as diverse as nature, so we particularly encourage applications from people who are underserved within the communities in which we operate. This includes people from visible ethnic minority backgrounds, people with disabilities (including those who are neurodivergent), the LGBTQ+ community, those from lower socio-economic backgrounds, and younger people. We are committed to creating an organisation that recognises and truly values individual differences and identities.

No agencies please.

Join the award winning Independent Society of Musicians

Central London  - Assistant to the Chief Executive and Assistant Company Secretary

28 hours per week – Circa £45K pro rata

The award-winning ISM is the dynamic, change making professional body  representing musicians. With a current membership of over 11,000, the ISM is known for its wide range of services to its members from legal to health and wellbeing. We are also known for our campaigning work on issues from music education to AI and Brexit.

The ISM is now looking for a highly experienced Administrator and Secretary to work alongside the Chief Executive. You will have very strong administrative skills as well as advanced knowledge of using Microsoft office packages such as Word, Excel, Outlook and PowerPoint. You must have experience of ensuring good governance at Board level including  preparing Board papers and drafting and circulating Board minutes. This is a critical part of the role as well as drafting a wide variety of correspondence.

You will also be responsible for aspects of risk management such as health and safety. The Chief Executive is a senior leader in the music sector so you will need to be able to demonstrate absolute loyalty, discretion and confidentiality as well as excellent common sense and good judgement.

If possible you should have a music background.

You will have at least 5 years’ experience working  in Governance/ Administration or as a PA/ Secretary and will be used to working to competing deadlines with high levels of accuracy. You will be joining a professional staff team who are based in Bayswater, London. The role is 28 hours per week.

For a full job description for this role please visit the ISM website.

To apply please send a CV and covering letter saying why you are right the person for the job to membership team email address.

Closing date is Monday 20th July at 9.30am. Interviews will take place face-to-face and applications generated by AI will not be considered

Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives? 

No Second Night Out provides a rapid response service, intervening to ensure no one needs to sleep rough. We are currently looking for a Deputy Manager to join our team and support our South Assessment Hub.

Our Assessment Hub is where rough sleepers are provided with a safe space from the streets. Clients in our service will have a range of support needs which include low to high levels of mental health and substance misuse, immigration support needs and other complex issues. While here we provide high level case work to rapidly find suitable move-on accommodation for our clients to end their homelessness.

This role will best suit someone who can adapt to a fast paced environment while contributing to and drawing strength from a supportive team of experienced colleagues.

In the pivotal role of Deputy Manager, you will work flexibly to support clients where they need us the most:

• Work closely with the service manager to ensure the effective day to day running of the service and performance against our service targets.
• Manage Health and Safety and building safety for the service, including completing and monitoring risk assessments, ensuring day-to-day concerns are resolved quickly and leading on building repairs.
• Provide supportive supervision and line management to Assessment and Reconnection Workers, and other team members including night workers and hub assistants; providing guidance on complex cases.
• Build and maintain strong relationships, and work in partnership with local authorities, accommodation services and other relevant agencies to ensure clients move on from the service into the appropriate accommodation with the correct support in place.
• Work flexibly to support the rough sleeping service, and our clients when they need us the most.

About you

We are looking for proactive and creative individuals with:

• Experience of working with vulnerable people and supporting a service delivery team.
• The ability to negotiate with a wide range of internal and external partners and build positive relationships.
• Excellent planning and organisational skills with the ability to effectively prioritise your own time and workload to meet a number of different and competing tasks in a sometimes pressurised environment.
• Knowledge and understanding of the housing and support needs of rough sleepers.
• Experience of motivating and empowering staff and/or volunteers to take responsibility for delivering a high quality service to a vulnerable client group.
• Above all we are looking for passionate people who are committed to the overall aims and objectives of the Rough Sleeping services

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing Date: 10.00 am, 8th July 2026

Interview and assessment date: 21st / 22nd July 2026

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

Academy Administration Assistant
Contract: Permanent
Hours: Full-time, 35 hours per week Monday to Friday
Location: SIA House, Milton Keynes, MK6. We offer hybrid working with the expectation of three days per week in the office.
Salary: £25,750 per annum

Thank you for your interest in joining our special charity!

About Us

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.

Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.

About the Role

The Academy Administration Assistant will provide essential administrative and operational support to the delivery of the Frank Williams Academy education programme. The postholder will support the coordination of training courses, study days, conferences and online learning activities across face‑to‑face, virtual and hybrid delivery formats, as well as support for project activity. They will ensure the smooth running of booking processes, communications and event logistics, while maintaining accurate records and systems.

Working closely with other members of the Academy team under the line management of the Education and Development Coordinator, the role will contribute to high-quality learner experiences by supporting scheduling, responding to enquiries, maintaining learning systems and assisting with post‑event processes including feedback collection and reporting.

The role is key to ensuring that Academy activity is delivered efficiently, professionally and in line with organisational standards and priorities.

Benefits:

• Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro -rated for part time employees)
• Access to Group pension scheme (6% employer contribution)
• Access to Group life assurance scheme
• Access to Healthcare cash plan
• Access to discounted gym membership
• Access to Employee assistance programme (EAP)
• Employee volunteer days
• Free car parking at SIA House
• Investing in our people – all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development.

We hope that the role inspires you and we look forward to receiving your application.

Closing date: 9am, Monday 6 July 2026
Interviews: Monday 13 July 2026, at SIA House, Milton Keynes.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.

We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

No agencies please.

Residential Assistant Manager

Sale, Manchester
£28,188 - £29,355 per annum, once 6 month probation is passed

Permanent, Full Time (37.5 hours per week on a 24hrs shift system)

Additional payment of £30 per night for the on-call cover duties. 

Here at Stockdales, we endeavour to provide a family orientated service that meets the needs of all the people we support through holistic assessment.

We are seeking a compassionate and motivated Residential Assistant Manager to help deliver high-quality, person-centred support while assisting with the day-to-day leadership of the service. Working alongside the Service Manager, you will support the smooth running of the home, maintain high standards of care, safety and compliance, and act as a positive role model for the team.

The role includes leading and mentoring staff, supporting rota management and administrative tasks, contributing to audits and quality monitoring and ensuring care plans, risk assessments and records are accurate and up to date. You will promote best practice in safeguarding, support compliance with CQC and relevant legislation and help develop a skilled and confident team through training and guidance.

You will work closely with families and professionals to support people’s health, wellbeing and independence, while responding calmly and effectively in a range of situations. The role may include supporting people in the community, undertaking clinical duties once trained and assisting with transport where required.

About You

• Experience in residential care (1+ year in a senior/supervisory role)
• NVQ Level 3 in Residential (Level 5 desirable or willingness to work towards it)
• Strong understanding of safeguarding and relevant legislation
• Effective leadership and communication skills
• Flexible and resilient approach to work
• Good working knowledge of Microsoft Office (Word & Excel)
• A full driving licence and access to a vehicle

About Us

Stockdales is a local charity based in Sale, just south of Manchester City Centre. We have over 70 years’ experience supporting people with learning and physical disabilities to live life to the full. Our 5 care homes have up to 7 residents and our busy Community Service has weekly sessions, a social club and a weekend kids club.

What you will receive whilst working for us:

• 28 days holiday per year pro rata inclusive of bank holidays
• Increased holiday entitlement with service
• Pension Scheme
• Medicash – includes access to 24hr GP, money off shopping and going out, wellbeing aids.
• Life Insurance Scheme (after 6-month probation)
• Excellent internal and external training offered.
• Monthly staff prize draw
• Cycle to work scheme
• Access to Wage Stream