The job of a Save the Children's UK Community Shop Manager is busy and fun.

• Do you have a genuine interest in working with the general public?
• Are you self-motivated with strong interpersonal skills?
• Are you passionate about delivering the best level of customer service?
• Are you motivated by our vision of creating a world where every child doesn't just survive, but thrives, and can go on to change the world?

If the answers to these questions are yes, we would love to hear from you!

 

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Job Purpose

Reporting directly to the Regional Retail Manager, the Community Shop Manager is responsible for leading, inspiring and growing the shops volunteering team in our well-loved shop based in Stockbridges busy town centre.

The Community Shop Manager will recruit, inspire, support and empower their own team of volunteers. You will utilise the volunteers' knowledge of the local community and enthusiasm for fashion to identify the right product mix and pricing levels for the shop to maximise sales.

They will generate high quality stock and lead a program of events to engage the local community and create a ‘buzz' around the shop.

The Community Shop Manager will also take ultimate responsibility for ensuring that the shop is managed in accordance with the organisation's policies and procedures for health & safety, financial safeguards and the safeguarding of children.

The chosen candidate must enjoy the excitement of a retail environment but most importantly, love people and have the ability to lead, inspire and empower those around you. The ultimate purpose of the job is to make as much money as possible to save children's lives

As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. The role holder will also support our commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.

(Note: The role holder must be flexible and able to work weekends, bank holidays and additional hours when necessary)

Main Accountabilities

The Community Shop Manager will lead by example, being hands on when necessary. Key duties include:

Operations

• Being responsible for the management of the shop. Ensuring the organisation's policies, procedures and safeguards are adhered to at all times

• Empowering volunteers to deliver and maintain exceptional retail standards (including visual merchandising, customer service, stock generation and management, range selection, edit and effective pricing) through on-going training and development

• Engaging with the local community to build the level of donations and gift aid

• Working with the volunteer team to optimise the shop opening times and ensuring that the necessary cover is maintained when the shop is open

• Ensuring that the building and shop equipment are appropriately maintained at all times. Reporting any issues to the property department

Finance

• Working with the volunteer team to reach agreed financial targets

• Actively promoting the shop. Engaging with the local community with the shop and Save the Children to bring energy and drive sales

People Management

• Leading, inspiring and developing the shop volunteering team

• Ensuring that the team feel valued, motivated, happy and supported. Ensuring they are united in a common goal to raise as much money as possible for Save the Children

Person Profile

Experience

• Experience of leading teams and achieving results from developing and supporting others

• Enthusiasm for retail and fashion

• Experience in a customer facing role

Abilities

• Ability to lead and inspire those around them

• Ability to drive sales and control costs

• Ability to communicate effectively with others

• Ability to be able to work weekends, Bank Holidays and additional hours when necessary

Aptitude

• A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment

• A confident approach to problem-solving and decision-making approach

• A commitment to Save the Children UK's aims and core values of accountability, ambition, collaboration, creativity, and integrity

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

The job of a Save the Children’s UK Community Shop Manager is busy and fun.

• Do you have a genuine interest in working with the general public?  
• Are you self-motivated with strong interpersonal skills?
• Are you passionate about delivering the best level of customer service?

• Are you motivated by our vision of creating a world where every child doesn’t just survive, but thrives, and can go on to change the world?

If the answers to these questions are yes, we would love to hear from you!

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children’s unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Job Purpose

Reporting directly to the Regional Retail Manager, the Community Shop Manager is responsible for leading, inspiring and growing the shops volunteering team in our well-loved shop based in Peebles busy town centre.

The Community Shop Manager will recruit, inspire, support and empower their own team of volunteers. You will utilise the volunteers’ knowledge of the local community and enthusiasm for fashion to identify the right product mix and pricing levels for the shop to maximise sales.

They will generate high quality stock and lead a program of events to engage the local community and create a ‘buzz’ around the shop.

The Community Shop Manager will also take ultimate responsibility for ensuring that the shop is managed in accordance with the organisation’s policies and procedures for health & safety, financial safeguards and the safeguarding of children.

The chosen candidate must enjoy the excitement of a retail environment but most importantly, love people and have the ability to lead, inspire and empower those around you. The ultimate purpose of the job is to make as much money as possible to save children’s lives

As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. The role holder will also support our commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.

(Note: The role holder must be flexible and able to work weekends, bank holidays and additional hours when necessary)

Main Accountabilities

The Community Shop Manager will lead by example, being hands on when necessary. Key duties include:

Operations

• Being responsible for the management of the shop. Ensuring the organisation’s policies, procedures and safeguards are adhered to at all times

• Empowering volunteers to deliver and maintain exceptional retail standards (including visual merchandising, customer service, stock generation and management, range selection, edit and effective pricing) through on-going training and development

• Engaging with the local community to build the level of donations and gift aid

• Working with the volunteer team to optimise the shop opening times and ensuring that the necessary cover is maintained when the shop is open

• Ensuring that the building and shop equipment are appropriately maintained at all times. Reporting any issues to the property department

Finance

• Working with the volunteer team to reach agreed financial targets

• Actively promoting the shop. Engaging with the local community with the shop and Save the Children to bring energy and drive sales

People Management

• Leading, inspiring and developing the shop volunteering team

• Ensuring that the team feel valued, motivated, happy and supported. Ensuring they are united in a common goal to raise as much money as possible for Save the Children

Person Profile

Experience

• Experience of leading teams and achieving results from developing and supporting others

• Enthusiasm for retail and fashion

• Experience in a customer facing role

Abilities

• Ability to lead and inspire those around them

• Ability to drive sales and control costs

• Ability to communicate effectively with others

• Ability to be able to work weekends, Bank Holidays and additional hours when necessary

Aptitude

• A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment

• A confident approach to problem-solving and decision-making approach

• A commitment to Save the Children UK’s aims and core values of accountability, ambition, collaboration, creativity, and integrity

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

We currently have an exciting opportunity for a creative Assistant Shop Manager who is looking to make their mark in a high profile store in Leominster. You will join us on a part time, permanent basis, working 14 hours per week on a rota basis (to include some weekends), and in return you will receive a competitive salary of up to £6,820.71 per annum plus excellent benefits.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2019 we helped around 191,000 cats and kittens, an average of more than 520 per day.

Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece', our team of Assistant Shop Managers ensure customers are met with great customer service. We are helping the environment while improving the lives of cats, one t-shirt at a time.

Responsibilities of our Assistant Shop Manager:

As an Assistant Shop Manager you will assist with managing all shop activities and together with the wider management team, achieve set targets and maximise financial contribution to the charity. You will help with overseeing and managing all shop activities including recruiting, training and managing an effective team of volunteers; being responsible for the day to day running of the shop on days when the Shop Manager is not present, ensuring it meets agreed income and expenditure targets for Cats Protection and taking responsibility for the shop’s accounting procedures including cash reconciliation, daily banking and till procedures.

What we’re looking for in our Assistant Shop Manager:

• Previous retail experience
• A strong communicator with excellent organisational skills
• A highly self-motivated, positive and resilient individual
• The ability to build and maintain positive working relationships with a variety of people
• Confidence working well on own initiative
• Experience of working in retail management is highly desirable, as is experience working in the charity retail sector

What we can offer you:

• salary of up to £6,820.71 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more

Join us as our Assistant Shop Manager and know you are helping to make a real difference to cats and kittens across the UK!

Unfortunately, we cannot accept applications or CVs that are emailed to us directly and previous applicants need not apply.

Closing date: 16 June 2021

Virtual interview date: 07 July 2021

Fixed term contract until August 2022

We’re looking for an inspirational people person to join us as an Assistant Manager in our Crouch End shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter’s cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter’s income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter’s cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you
You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter’s cause.

Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

We offer many enhanced benefits including; 28 days holiday a year - plus Bank Holidays and stakeholder pension scheme with matching contributions up to 8%. Full details about our benefits can be found on our website.

We are looking for an Assistant Shop Manager to work alongside the Shop Manager in our Minehead shop. Are you self motivated with strong interpersonal skills and thrive on challenges and opportunities that come with assisting in the running of a shop? Can you assist the Shop Manager in driving sales and profits and able to work closely with staff and Volunteers to ensure we deliver the best level of customer service.

We are looking for someone who loves working with people and has the ability to lead in the absence of the Shop Manager, inspire and empower people around them. We are looking for someone who is friendly and positive in their approach and can instil an energy to those around them. Have you got a creative ability that you can bring to the role?

 You will make a real difference to young people in England by helping to raise vital funds needed to support our frontline work.  

It is important that you have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.

If you have what it takes to work hard but have some fun along the way, and support your Shop Manager to be the best, then this is the place for you!

Every day we’re changing the lives of children in this country for the better – and with your help, tomorrow we can be there for even more.

We look forward to receiving your application.

The Children’s Society is committed to Safer Recruitment and as such a range of pre-employment checks will be conducted in line with recommendations made by the Bichard Enquiry, and current best practice. To include a basic DBS check, these will be required before employment can commence.

Assistant Shop Manager x 2 – Bury & Radcliffe

Band 2 (£17,652 - £19,020 pro rata)

Part time – 3 days a week

Bury Hospice is looking for two charismatic Assistant Managers to support our shops in Bury Town Centre and Radcliffe, Bury. In this role you will manage the shop team to maximise sales and achieve budgeted profitability whilst promoting the work of Bury Hospice, deputising for the shop manager in their absence.

As an Assistant Manager, you will be keen to use your retail experience to maximise sales using effective visual merchandising techniques. You will be passionate about the work of the Hospice and will use your role to increase awareness of our fundraising activities with customers. Our shops depend on the local community, so you will be driven in this way and have a eagerness to continue our development of the community network.

Customer satisfaction and engagement is key to our success as a Hospice, in which your excellent customer service skills will be relied upon to provide a fantastic experience for customers and to resolve queries and complaints.

You will be a responsible individual, respectful of guidelines and procedures, such as those related to GDPR and cash handling. You will have an understanding of Gift Aid return and the associated HMRC guidelines, and you will aim to promote this with all shop transactions.

You will take ownership for shop-related administration, such as rotas, timesheets, and absence management, so IT skills are essential, along with your ability to be organised, accurate and timely. Volunteer shop assistants support us in our work so it would be beneficial to the role if you had experience of managing others.

This is a hands-on role, part-time hours with a requirement to work weekends and a flexible approach in order to meet operational demands.

Working alongside the Shop Manager you’ll have the satisfaction of knowing that your efforts are making this country a place where disabled people have the same opportunities as everyone else.

About working in our shops

Scope charity shops are open every day, so you must be prepared to work weekends and Bank Holidays as required. Full-time vacancies are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Permanent - 28 hours per week (Monday to Sunday)

Full job description

About you

This is a varied and creative role where you’ll encourage donations, sort and present stock to maximise sales, meet shop targets and provide a high level of customer service.

In the Shop Manager’s absence you'll be responsible for running the shop, so you must have the confidence and skills to lead the team of volunteers and have experience dealing with customers.

Disabled candidates

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.

We are always looking for applications from disabled people. If you are disabled and you have the skills and, or the experience to do the job, we really want to interview you. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.

Working alongside the Shop Manager you’ll have the satisfaction of knowing that your efforts are making this country a place where disabled people have the same opportunities as everyone else.

About working in our shops

Scope charity shops are open every day, so you must be prepared to work weekends and Bank Holidays as required. Full-time vacancies are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Permanent  - 35 hours per week (Monday to Sunday)

Full job description

About you

This is a varied and creative role where you’ll encourage donations, sort and present stock to maximise sales, meet shop targets and provide a high level of customer service.

In the Shop Manager’s absence you'll be responsible for running the shop, so you must have the confidence and skills to lead the team of volunteers and have experience dealing with customers.

Disabled candidates

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.

We are always looking for applications from disabled people. If you are disabled and you have the skills and, or the experience to do the job, we really want to interview you. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.

We are looking for an experienced and creative Shop Manager to assist in the smooth operation and eventual expansion of our charity shop situated in St John’s Wood high-street.  You will work closely with the Retail Manager to ensure that the shop is effectively managed. This role requires someone with excellent drive and proven experience in the retail sector.

St John’s Hospice treats over 4,000 terminally ill patients and their families each year both in the in-patient unit and out in the community. This free of charge Hospice is supported by charitable funds from The Hospital of St John and St Elizabeth, and this position will support the charity’s fundraising department.

Am I the right person for this Shop Manager role?

• Successful experience in a supervisory role in retail- preferably charity retail sector
• Experience of managing or working with volunteers
• Fashion retail experience, to include cash handling, merchandising, display, working with customers and stock control
• Flexible, can-do attitude
• Creative thinking with a passion to expand products

What are the Responsibilities of this Shop Manager role?

• To assist the Retail Manager to maximise net profit in the charity shop through helping to develop and implement operational plans to drive sales, manage stock and control costs.
• To help manage shop activities and achieve set targets
• To be able to cover the Retail Manager when they are not present

Why apply for this role as Shop Manager?

At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits; from 30 days annual leave, generous private healthcare cover, contributory pension schemes.

Working with us, all eligible employees receive;

• Competitive pay with progressive structuring
• Private healthcare cover of up to £20,000 per year
• Ongoing training and development programmes
• Discounts at local, national and online shops
• Interest-free season ticket loans
• Cycle to work loan scheme
• Employee "Service Excellence" recognition rewards
• Childcare vouchers

If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.

St Peter's is a Hospice charity that offers a range of high quality services to adults with life limiting illnesses and their families and carers, and our shops make a vital contribution to the care that the Hospice is able to provide.

At St Peter’s Hospice you will enjoy one of the most diverse, career building and rewarding roles in retail.

We now have an opportunity for an enthusiastic, creative and motivated individual to join the team in our Stoke Lane shop (3 Charlecombe Court, W.O.T, BS9 3RL), as Assistant Shop Manager, working 37.5 hours per week, 5 days in 7. 

Ideally, you will bring previous retail experience, gained at managerial / supervisory level but commercial awareness and demonstrable experience of managing a team and delivering outstanding customer service would be equally advantageous, as would a genuine interest in fashion.

Salary: £17,421 - £18,108per annum, dependant on experience. 

In return we offer you a very real opportunity to progress your retail career, competitive salary, hours that offer you a better work life balance, generous holiday allowance of 27 days FTE (plus bank holidays), plus pension scheme and life assurance cover.

We believe in equality of opportunity and understand the value of a diverse mix of talented people that is representative of our community. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender or disability.

If you are already employed by St Peters Hospice, please speak with your line manager or area manager before applying. 

Due to the nature of the work involved, this role is exempt from the ROA and all job-holders are required to undergo a Disclosure and Barring Service check

St Peter's is a Hospice charity that offers a range of high quality services to adults with life limiting illnesses and their families and carers, and our shops make a vital contribution to the care that the Hospice is able to provide.

At St Peter’s Hospice you will enjoy one of the most diverse, career building and rewarding roles in retail.

We now have an opportunity for an enthusiastic, creative and motivated individual to join the team in our Horfield shop (315 Gloucester Road, BS7 8PE), as Assistant Shop Manager, working 37.5 hours per week, 5 days in 7. On occasions you may be required to be based in our Coffee shop (which is attached to our Horfield shop), any training needed for the Coffee shop will be provided. As our Horfield shop is open 7 days a week it is important that you'll have flexibility to work in the week, Saturdays, Sundays and bank holidays. 

Ideally, you will bring previous retail experience, gained at managerial / supervisory level but commercial awareness and demonstrable experience of managing a team and delivering outstanding customer service would be equally advantageous, as would a genuine interest in fashion.

Salary: £17,421 - £18,108per annum, dependant on experience. 

In return we offer you a very real opportunity to progress your retail career, competitive salary, hours that offer you a better work life balance, generous holiday allowance of 27 days FTE (plus bank holidays), plus pension scheme and life assurance cover.

We believe in equality of opportunity and understand the value of a diverse mix of talented people that is representative of our community. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender or disability.

If you are already employed by St Peters Hospice, please speak with your line manager or area manager before applying. 

Due to the nature of the work involved, this role is exempt from the ROA and all job-holders are required to undergo a Disclosure and Barring Service check

Female Assistant Manager 

Do you have recent and relevant experience in working within a Community Based Domestic Abuse environment? We’re looking for an Assistant Manager for a Domestic Abuse Support Service in Amber Valley for a 12 month fixed term contract.

Position: Female Assistant Manager - This post is exempt under Sch 9 Pt 1 of the Equality Act 2010 and is only open to female applicants.

Location: Amber Valley

Salary: £21,341 - £25,414 per annum

Hours: 37 per week, full time and fixed term for up to 12 months (Part time hours will also be considered)

Duration: 12 month fixed term contract

Closing Date: Monday 21st June 2021

Interview Date: Wednesday 30th June 2021 

About the role:

As Assistant Manager you will work together as part of a valued team to provide an outstanding domestic abuse support service to those who need help. You will use your previous skills and experience to motivate the team and provide direct line management to a small number of Support Workers who provide community based support to individuals and families experiencing domestic abuse. 

You will work alongside the Project Manager and Assistant Manager of the South based team; your duties will include but are not limited to:

• Providing support to colleagues - managing colleague performance and training and development needs
• Ensuring compliance - monitoring referrals into service; monitoring service delivery; attending external partnership and stakeholder meetings, complying with Health and Safety Risk Assessments and managing risk assessments for own colleagues within the team.
• Assessing the risks including referrals into MARAC and Safeguarding processes.
• Ensuring that the service is the best it can possibly be – supporting and inducting new colleagues, identifying recruitment needs, and ensuring the service is delivered effectively to meet the needs of customers.

About you:

The role of Assistant Manager would be brilliant for an individual who is looking to progress and utilise their current experience and awareness of Domestic Abuse or who already has the skills and experience equipped to hit the ground running.

You’ll have prior experience working in Domestic Abuse Services and of managing support staff or volunteers. You’ll be provided with all the training and support you will need to work to the best of your ability.

You will need a working knowledge of both adult and children’s safeguarding practices and the MARAC process including how and when to make referrals. It's a given that in this role, you will need to be a confident and effective communicator, used to multi-agency working and working with a wide range of people.

As this is a community based role as well as being based in the refuge, you will need to have a valid driving licence and access to a vehicle – as well as the willingness to travel throughout the Derbyshire area which includes; Amber Valley, Erewash, Derbyshire Dales and South Derbyshire.

In Return:

Our client has some great reasons to work for them, benefits included with the role of Assistant Manager include:

• c36.5 days leave a year with additional 2 days after 5 years service
• Healthcare Cash Back Plan worth up to £875 per year on your routine healthcare costs e.g. Dentist, opticians etc.
• Company Pension Scheme options with contributions matched by NCHA and includes life assurance cover
• Enhanced maternity/paternity/adoption pay
• Free enhanced DBS check where applicable
• £250 for successful referral of a friend/family member
• Employee Recognition Scheme
• Great learning & development and qualification opportunities
• Discounted bus passes and gym membership, discounts and cashback at major retailers
• Free access to employee Advice Line; offering a 24-hour confidential advice service to discuss work or home related concerns with professional advisors

Other roles you may have previous experience of could include: Domestic Abuse, Safeguarding, Women and Children, Crisis, Crisis Management, Service Manager, Community Care, Mental Health, Mental Health Welfare, Health and Safety, Volunteer Management, Senior Service Manager, Social Housing, Team Leader Abuse, Team Leader Domestic Abuse

As an Equal Opportunities and Disability Confident Employer, the organisation welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic (BAME) groups and disabled candidates. As part of our LGBT + Allies Programme, we also welcome applications from members of the LGBT + community and encourage inclusivity in the workplace.

Closing date: 20 June 2021 at 11.30pm.

Who are we looking for?

We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.

You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.

It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.

How do I demonstrate I am who you are looking for?

You will need to address and provide examples of the following in your application and at interview:

• Experience of managing a team of staff and or volunteers, including recruitment and development of that team
• Experience of providing excellent customer service, preferably in a face-to-face role
• Experience of being enterprising and innovative

How do we describe our Community Shop Managers?

If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.

At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.

How is this all possible?

It's simple, with a strong, motivated and committed volunteer shop team behind you, anything is possible!

What are the benefits?

We offer a wide range of benefits, including 30 days annual leave, enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme. Full training and support is also available to candidates that don't have retail experience but do possess all the other skills required to do the job.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Assistant Charity Shop Manager - Various Locations

ASSISTANT MANAGERS from £9.05 per hour

*Please note, the above will include occasional weekend work*

Do you enjoy meeting new people and have excellent customer service and communication skills?

About the roles

We have some exciting vacancies within our Charity Shops for various Assistant Manager roles. The vacancies include:

Assistant Manager (22.5 hours per week) – Saffron Walden

Assistant Manager (30 hours per week) – Thorley, Bishop’s Stortford

Assistant Manager (22.5 hours per week) - Ware

Our Assistant Managers will help and support the Retail Manager with the day to day management of the store. You will be an organised, creative individual with experience of reconciliation of cash takings and stock control. You will be responsible for ensuring high quality customer care is demonstrated by staff and volunteers at all times. Retail experience is essential as you will be supporting the Retail Manager to help achieve income targets and maximising all opportunities to generate shop income.

St Elizabeth’s Centre

St Elizabeth’s is situated in 68 acres of Hertfordshire countryside between Harlow and Bishop’s Stortford. We support people with Epilepsy and other complex needs in our Children’s Homes, School, College, Residential Homes with Nursing and Day Centre. All of our employees need to demonstrate the skills and behaviours that allow us to positively support the living and learning of people with epilepsy and other complex needs within our care. We operate a chain of 9 charity shops in and around Hertfordshire and Essex, to support us to make this incredible work possible.

Our Benefits

In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment:

- Competitive salary
- Generous holiday entitlement
- 20% uplift on your salary for working overtime on a Saturday & Sunday for allocated roles
- Fully paid for DBS
- Life assurance
- Opportunity to pursue recognised qualifications of your own
- High street retail/leisure discounts
- Discounted gym membership
- Recommend a friend payment of between £300 and £500
- Confidential employee assistance programme
- Contributory pension scheme

How can you find out more?

To apply, please submit a CV and covering letter (clearly stating which location you are applying for) telling us why you would be suitable for the role. All applications should be made via our website.

Closing Date: 2nd July 2021

All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. Salary is dependent on the role, qualifications and experience.

We reserve the right to close this advert if we receive sufficient applications ahead of the deadline.

Registered Charity 1176777 Equal opportunities employer

You may have experience of the following: Shop Manager, Assistant Shop Manager, Charity, Retail, Third Sector, Supervisor, Business Development, Charities, Volunteer, Voluntary Sector, Store Manager, etc.

Ref: 99793