Helpline Manager

Beat is recruiting a Helpline Manager to ensure that Beat’s Helpline services are delivered effectively, supporting as many people as possible.

Home-based

£28,710- £30,486 (dependant on experience) (Full time – permanent)

25/03/21 9am

Beat’s Helpline Manager will be responsible for the delivery of its multi-channel support Helpline services. Support to those with an eating disorder and their friends, family and loved ones is currently provided across webchat, telephone, email, and social media. The team also facilitate daily online support groups.

Helpline services are now open from 9am- 8pm each weekday, and 4pm- 8pm weekends and bank holidays with the team working up until 8:30pm to ensure that the staff are appropriately debriefed and the end of each shift.

Beat’s Services team has significantly expanded over the past year, with over twice as many people as the previous year now contacting for advice and support. New specialist services have been developed and the Helpline Manger will work closely with the Services Manager to ensure that these new services are signposted to by the helpline team.

To apply, please download and complete the application form from the Beat website. Completed application forms should be uploaded via the website by 9am on Thursday 25th March 2021. Applications sent after this date will not be accepted.

Please note we cannot accept CVs except by prior arrangement.

Shortlisted candidates will be informed by close of business on 26th March 2021 with interviews taking place on 6th April over Microsoft Teams/Zoom.

(Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.)

Manchester International Festival (MIF) invites great artists from across the globe to create extraordinary new work for the Festival, which is staged every two years at venues and found spaces across Manchester. Our future home is The Factory, a world-class cultural space being built in the heart of the city, where we’ll present a year-round programme and artists will be able to develop work of huge ambition and scale that they might not be able to anywhere else.

The Engagement Manager creates opportunities for residents across Greater Manchester to collaborate alongside some of the world’s leading artists in some of our flagship commissions, which can range from large scale dance activities to in depth projects that involve making and creating with people. Central to the role is ensuring all participants have a high quality, positive and memorable experience.

Closing date 14 March 2021

Interviews will take place w/c 25 March 2021
With second interviews on w/c 31 March 2021

The role will require the post holder to be based remotely initially in-line with government guidelines, however we expect the post holder to be based in Manchester nearer to the delivery of MIF '21.

Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose. To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.

This is an exciting time to join the charity as we transition to our new ambitious strategy for 2021 – 2023 and increase our profile, impact and reach so more people can live a happy, connected and purposeful later life.  

This role is an exciting role supporting the administration and development of our digital and phone services.The team deliver person centred support for older people, their friends, family and carers. We want to connect people together over the phone and online and tailor our online experiences, so people can better support themselves.

You will work alongside the team to manage all the administration and data requirements supporting them to deliver a Telephone Befriending Service through volunteers and as they expand the range and variety of our service offer, developing our digital services offer.

We are looking for someone who is passionate about high quality customer service and particularly improving the lives of older people. Your experience of ensuring the systems, processes and administration for a team is delivered efficiently and in a timely way will enable us to extend our reach to those who need us most.

The ideal candidate will have:

• Experience of providing administrative support to a small team

• Experience of using a Microsoft Office applications and databases for recording of information

• Experience of delivering good customer service and the ability to problem solve

• The ability to prioritise your work and get on with minimal supervision, proactively seeking support if you need it

• The ability to work flexibly.

• Experience of preparing data and reports

• Experience of maintaining and developing administrative systems and processes

• A good understanding of working with older people.
 

As well as a competitive salary we offer 28 days annual leave plus public holidays, a generous pension scheme with life assurance, learning and development opportunities, season ticket loans, a cycle to work scheme and an employee assistance programme.

We are passionate about diversity and inclusion and creating an environment where we can ALL be ourselves

We are currently home-based due to the COVID-19 Pandemic, so this role is currently home-based.

To apply, please visit our website to submit a cover letter and up to date CV detailing how your skills and experience meet the criteria within the Job Description and Person Specification.
 
Interviews will be held on Monday 29 March.

Regional Manager London (Fixed term contract until April 2022)

PAPYRUS is the national UK charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional wellbeing in young people.

PAPYRUS Prevention of Young Suicide is the national charity for the prevention of young suicide, founded in 1997. We have grown very successfully since then and currently have bases in Warrington, Birmingham, London, Cardiff and Belfast.

We are looking to recruit a Regional Manager in London to represent the organisation, delivering high quality services, developing partnerships and managing the effective delivery of our charitable objectives.  This will be temporary contract to cover maternity leave.

To be successful in this role you will have:

• Previous successful experience in a lead role in the community, voluntary, or statutory sector
• Experience of building and managing a team including volunteers, supporting their development and managing their performance.
• Experience of identifying and progressing new opportunities, creating a plan to deliver and managing its effective implementation.
• Experience of managing projects with a positive impact on social change.
• A degree level or equivalent professional qualification in Community Work, Education, Social Work, Youth Work, Counselling, Public Health or a related discipline.

Salary: NJC Scale SCP 29-32 (£32,910 - £35,745) plus London Weighting Allowance

Please visit our website to review the full job description and person specification for the role. To apply for the position please complete the application form on our website detailing how you meet the criteria for the role. Please return your completed application to HR department email or to HR, PAPYRUS, Unit 1 Bankside, Warrington, WA1 1UP.

Closing date: 28th March 2021 Interview date: w/c 5th April 2021

PAPYRUS is committed to the principle of equal opportunity in employment and its employment policies for recruitment are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The group expects all staff and volunteers to fully support and promote these commitments.

Regional Manager West Midlands

PAPYRUS Prevention of Young Suicide is the national charity for the prevention of young suicide, founded in 1997. We have grown very successfully since then and currently have bases in Warrington, Birmingham, London, Cardiff and Belfast.

We are looking to recruit a Regional Manager in Birmingham to represent the organisation, delivering high quality services, developing partnerships and managing the effective delivery of our charitable objectives. 

To be successful in this role you will have:

• Previous successful experience in a lead role in the community, voluntary, or statutory sector
• Experience of building and managing a team including volunteers, supporting their development and managing their performance.
• Experience of identifying and progressing new opportunities, creating a plan to deliver and managing its effective implementation.
• Experience of managing projects with a positive impact on social change.
• A degree level or equivalent professional qualification in Community Work, Education, Social Work, Youth Work, Counselling, Public Health or a related discipline.

Salary: NJC Scale SCP 29-32 (£32,910 - £35,745)

Please visit our website to review the full job description and person specification for the role. To apply for the position please complete the application form on our website detailing how you meet the criteria for the role. Please return your completed application to HR department email address or PAPYRUS, Unit 1 Bankside, Warrington, WA1 1UP.

Closing date: 28th March 2021 Interview date: w/c 5th April 2021

PAPYRUS is committed to the principle of equal opportunity in employment and its employment policies for recruitment are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The group expects all staff and volunteers to fully support and promote these commitments.

We're looking for an inspiring leader who can build strong and collaborative relationships with partners such as NHS and the Bank of England, whilst supporting and empowering young people to speak truth to power.  The postholder will be working on a range of dyynamic projects, with a specific focus on young people and health.

As the national youth council of the UK, The British Youth Council brings young people together to find their voice and use it for social and political change.  Through our programmes and membership services we create opportunities for young people to find their voice and use it for social and political change.

We are looking for an experienced youth development professional to join the team and help us to increase the reach and impact of our leadership and engagement opportunities. 

This post will be home working, although regular travel to the office will be required. As a part of the team the postholder will also support the design and delivery of a numbner of our key events, including residentials, throughout the year. It is also a job-share - working closely with another manager to co-lead the team to deliver great results with and for young people.

The British Youth Council  is committed to safeguarding and protecting the young people that we work with. As such, all posts are subject to a safe recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working across our services.

As Head of Marketing, you will drive future success by bringing solid strategic, brand building and leadership experience to our marketing function, including delivering the marketing strategy.

This is a brand-new opportunity for an experienced marketing professional to employ your skills and experience in a charity that is at the beginning of its digital transformation.

About HACT

HACT partners with organisations across the housing sector to drive value for residents and communities through insight-led products and services encouraging innovation and fostering collaboration.

Our work around social value, community investment and the use of data drive better understanding of the communities they serve and the social impact they have.

The role

The Head of Marketing will develop, manage, and lead all the digital and e-commerce marketing campaigns with the help of one person in the team. The Head of Marketing will provide concrete deliverables and work alongside the EMT regularly.

We are looking for an all-rounder with solid operational skills, a specific focus on digital / e-commerce marketing with a passion for charity work.

 Marketing responsibilities

• Drive sales by planning and executing all marketing campaigns, including SEO, email, social media, affiliates, and advertising campaigns.
• Ensure all marketing campaigns promote and enhance the HACT brand, including brand guidelines and tone of voice
• Provide editorial sign-off for all marketing and communications, including media releases
• Continuously analyse and measure the reporting metrics and ROI of spend/activity
• Identify trends and insights, and optimise spend and performance based on the insights
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Planning a wide-ranging learning and events programme at a national level for diverse stakeholders

Leadership responsibilities

• Manage the marketing budget
• Manage a team of one
• Work with HACT product owners to define their marketing/communications goals and objectives, using these plans to feed into the overall marketing strategy

Strategic responsibilities

• Develop the marketing and sales strategy and contribute to the wider business strategy
• Brainstorm new and creative growth strategies with the wider senior team
• Evaluate emerging technologies, providing thought leadership and perspective for adoption where appropriate

Requirements

The ideal applicant will have a thorough knowledge of digital marketing and the opportunities that e-commerce presents, as well as hands on experience of delivering digital marketing campaigns. Ideally, we are looking for candidates who have a working understanding of charities and how they operate but we still want to hear from those with strong experience working in a highly regulated industry. 

The ideal candidate will have a minimum three years’ experience as a digital marketer, preferably in the charity or housing sector as well as;

• Good understanding and knowledge of SEO & paid ads
• Strong desire to learn and willing to use your own initiative
• Experience with email and affiliate marketing
• Editorial, writing and design skills
• Solid understanding of the different social networks, particularly LinkedIn and Twitter
• Ability to build, lead and inspire a team working mainly remotely
• An ambitious individual who is driven to achieve successful results
• Ability to make efficient use of resources
• Hands on mentality and get the job done mindset
• Passionate problem solver, keen to push a continual improvement agenda
• Excellent people skills to be able to adapt to all types of requests, as well as the ability to build strong relationships with key people and stakeholders
• Pays close attention to detail
• Excellent communication, presentation and leadership skills
• A creative mind with good critical thinking skills, as well as an analytical problem-solver
• Flexibility to work on a variety of projects and multi-task effectively.

Location: UK - Remote, or Head office London N1

Salary: up to £45,000 depending on experience

Benefits

• Flexible working hours
• Remote working or office based – London N1
• 24 days holiday plus bank holidays!

To be considered for the position you must

- submit a detailed covering letter along with your CV, outlining why you're right for the role

- have the right to work in the UK

The Hospice is looking to recruit a CRM Systems Manager (Customer Relationship Management Systems Manager)

Job Summary
The Post holder will be responsible for:
• Enhancing Donorflex to ensure it delivers the best possible information as the charity moves to improve its data management and productivity.
• Management of the database and associated systems.
• Providing detailed analysis and insight to inform campaign planning.
• Maximising the potential of the database.
• Building and running of reports to support the Income Generation Team.
• Ensuring full compliance with all relevant legislation.
Please see our website and job description for further details.

Normal hours of work will be 37.5 hours per week worked between Monday to Sunday at days and times notified by your line manager. These hours do not include a 30 mins unpaid meal break which you will be entitled to take if you work a shift lasting longer than 6 hours. You may be required to work additional hours to those published.

Salary: £29,500.00 per annum

An attractive package of benefits for employed staff T&C's apply:

Contributory Company Group Pension Plan, (If you are a member of the NHS Pension Scheme, you have the option of continuing in this scheme), Life Assurance and a Medical Cash Plan - T&C’s apply, free onsite parking, annual holiday entitlement in any holiday year is 7 working weeks, inclusive of all public holiday entitlement. Part-time employees’ annual holiday entitlement accrues on a pro-rata basis.

(Benefits may be different for Bank / Contract for Services Workers T&C's apply).

The posts are not salary incremental posts and pay reviews are at the discretion of the Hospice.

St Rocco’s Hospice is an Equal Opportunities Employer. All offers of employment are subject to satisfactory receipt of DBS if applicable, 2 references and documentary proof of right to work in the UK. 

A referral to Occupational Health in relation to Health and Safety aspects of the role may be made prior to employment, however the offer of employment will not be conditional upon this.

Please note: St. Rocco's Hospice is not part of the NHS and is not licensed to sponsor foreign nationals. All offers of employment are subject to / conditional upon satisfactory documentary proof of right to work in the UK.

Disclosure and Barring Service Check:

As the Hospice meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants (staff and volunteers) who are offered employment based at the Hospice or in patient facing roles will be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.

Closing Date: 31-3-2021, with interviews being held on an on-going basis so apply today!
Please note: This role may be removed before the original end date or extended without prior notice.

Marketing Manager – Leading youth organisation

About This Job

This is an exciting new post being created to implement our charity’s new brand strategy, which is currently being developed by the board. We are looking for someone to bring enthusiasm, personal credibility, discretion and sensitivity to the process of establishing a distinct, charity focussed identity during this very exciting time for us.

This role is key to helping the wider community to understand our charity and how it is distinct from the Army Cadets, a youth organisation we are closely linked to.

Our charity

The Army Cadet Force Association (ACFA) is a national youth charity dedicated to improving the life chances of young people. Working alongside our strategic partners, the British Army, we support young people to access cadet activity with the Army Cadets through a range of activities including grant making, resource development and direct support to the Army Cadets.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACFA you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

What we can offer you

In addition to your salary we offer all staff:

• Flexible working arrangements (you agree a working pattern with your line manager).
• The ability to work both from home and from our London office.
• Personal Accident Insurance, including loss of earnings cover and death benefit.
• 15 days of sick pay in any 12 month period (after 12 months employment - pro-rata for part time staff).
• A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
• 20 days annual leave plus Bank Holidays (pro-rata for part time staff).
• Additional privilege leave on set days each year, such as between Christmas and New Year (pro-rata for part time staff).
• An additional five days of volunteering leave (pro-rata for part time staff).
• Support for qualifications and personal development.
• Season ticket loan.
• A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job specification along with a CV Your completed application should be sent by 23:59 Sunday 14th March 2021.

Interviews will take place on the week commencing Monday 22nd March 2021 via Zoom.

Please note that as a charity dedicated to improving the lives of young people we require staff to undergo a Disclosure and Barring Service check and will follow up references. 

Civitas Recruitment are proud to be working with a dynamic charity focused on the issue of social exclusion of the elderly community within the UK. The charity is experiencing a period of positive change and at present formulating its strategy for growth and effectiveness of its services. An opportunity exists for an experienced Corporate Fundraising Officer to join the successful and expanding team. The Corporate Fundraising Officer will be involved in research, preparing for pitches: supporting the senior team, as well as managing corporate accounts.

Who are we looking for?

Ideal candidates will possess some corporate fundraising experience and have great relationship management skills. You will have an imaginative approach to fundraising with excellent communication skills. You will have honed your research skills and have a flair for articulating a particular cause in a passionate manner. We are also seeking candidates with great organisational skills who can build a pipeline and work with budgets and to targets. Please apply immediately or enquire with Syed at Civitas Recruitment for a full JD and an initial conversation. Please note that we are reviewing applications on a rolling basis so early applications are encouraged.

Title: Investment Manager

Salary: £48,700 per annum

Reporting to: Investment Director

Team: Investment

Contract: Permanent

Working hours: Full time (37.5 hours per week)

Location:Initially remote working with office arrangements for 2021 TBC (within Central London).         Attendance will be required in Central London for meetings.

Starting date: ASAP

Deadline: 9am Monday 22 March 2021

About Impetus

Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get the right support to succeed in school, in work and in life.

We find, fund and build the most promising charities working with these young people, providing core funding and working shoulder-to-shoulder with their leaders to help them become stronger organisations.

In partnership with other funders we help our charities expand and we influence policy and decision makers so that all young people get the support they need.

About this role

The Investment Manager (IM) works as a part of the Investment Team to support charities to deepen their impact and scale their outcomes. This role works closely with Investment Directors and includes both charity-facing support and internal support to the investment team.

The IM uses analytical rigor, project management and relationship skills, to support a portfolio of amazing organisations that, together, will help shift the life chances and outcomes of young people from disadvantaged backgrounds.

Key responsibilities

Investment management

• Work closely with Investment Directors to support charity partners’ in areas of leadership, impact, and sustainability, working towards leading specific work streams on impact management.
• Build trust-based relationships with charity leaders including delivery staff and Programme / Impact leads, to become a valued advisor on practice improvement.
• Work closely with members of the Impact team at charity partners to develop and refine impact management practices; data collection, dashboard development, performance review meetings, programme design and evaluation - providing guidance and thought partnership.
• Support Investment Directors with design and delivery of Impact strategy workshops, analysing charity impact data, developing and analysing pre-workshop surveys, developing facilitation materials, and coordinating logistics, and synthesizing outputs.
• Supporting Impetus’ quarterly peer learning forums for our charity partners, in particular the Impact Forum. This includes relationship management with Head of Impact of charities, developing content for learning and discussion, facilitating forum meetings and all logistical support.
• Lead on benchmarking charity outcomes data against comparable external data. You will work closely with our Public Affairs teams to identify and secure external benchmarking data and lead on the analysis comparing it to charity partner performance.

Investment Team support

• Lead on key analytical projects internally including strategic modelling, analysis of financial and impact data. This includes distilling the insights from the analysis and developing a compelling narrative of the key findings and implications. 
• Support the annual cycle of identifying new investments - mapping the landscape of charities in thematic areas (e.g Apprenticeship and Skills), identifying high potential charities though analysis of key impact and financial data and reviewing the current evidence base.
• Play key role in due diligence of new charities, reviewing charity information (quantitative and qualitative) and drawing insights about their suitability for investment. This includes considering impact and scale potential, financial stability and developing a business case for investment including identifying risks.

• Developing knowledge and expertise in Education and Youth Employment staying up to date on relevant sector developments. This includes latest reports, evaluations, partnerships, awards, initiatives etc.
• Work closely with Public Affairs team and ensure teams are integrated in their thinking and approach. This includes ensuring charity work is informed by developments in the policy landscape and are positioned to benefit from them and that policy work is informed by the on the ground experience of our charities and their work with young people.

Cross team initiatives

• Support Impetus’ public affairs and philanthropy objectives through input into case studies, research and policy campaigns;
• Share the learning from our work across the team, across the organisation and externally;
• Work within Impetus strategy, policies and procedures.

Person specification

• A commitment to Impetus’ mission
• Highly analytical and numerate, with strong command of excel with modelling capabilities.
• Comfort with, and a talent for, strategic thinking; able to identify key strategic insights from a range of data outputs and translate into clear communication, including PowerPoint
• Previous experience working with charities. Could be in a previous role, pro-bono volunteer or Trustee capacity
• A strong interest in partnering closely with charities that are doing what it takes to get better
• Able to build productive, trust-based relationships internally and with external stakeholders including charity partners and co-investors
• Proven ability to work independently, and engage in substantive discourse
• Strong planning and time management, able to balance between priorities 
• Displays tenacity and initiative
• Growth mind-set; seeks out and acts on feedback
• A commitment to equality, diversity and inclusion

Desirable 

• Experience in consulting, or investment management.
• Experience in UK education and employability sectors
• Experience in charity impact management and/or evaluation
• Experience with scaling a venture/ project/ organisation

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is

encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

How to apply

Please send your CV and a one-page cover letter telling us why you’re applying for this role by 9am Monday 22 March 2021:

In order to complete your application please also complete our equal opportunities monitoring form: 

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission. You will also be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

First round interviews will take place week commencing 5 April 2021

Second round interviews will take place on week commencing 12 April 2021

Due to the large number of applications we receive, it is not possible to write to you should you not be shortlisted. If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion.

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, race, age, disability, religion, belief, sexual orientation, or marital status. We value diversity and welcome applications from people of all backgrounds.

The Hospice is looking to recruit a professional and enthusiastic Marketing & Communications Manager.

Job Summary
• The post holder will be responsible for the development and delivery of the marketing and communications strategy for St. Rocco’s Hospice.
• Implementing the effective development of internal and external communications to key audiences and stakeholders.
• Providing leadership to the Marketing & Communications Team (MCT) in order to achieve agreed targets.
• Maintaining the high reputation of the Hospice in all areas of work.
Please see our website and job description for further details.

Normal hours of work will be 30 hours per week worked between Monday to Sunday at days and times notified by your line manager. These hours do not include a 30 mins unpaid meal break which you will be entitled to take if you work a shift lasting longer than 6 hours. You may be required to work additional hours to those published.

Salary: £21,600.00 per annum

An attractive package of benefits for employed staff T&C's apply:

Contributory Company Group Pension Plan, (If you are a member of the NHS Pension Scheme, you have the option of continuing in this scheme), Life Assurance and a Medical Cash Plan - T&C’s apply, free onsite parking, annual holiday entitlement in any holiday year is 7 working weeks, inclusive of all public holiday entitlement. Part-time employees’ annual holiday entitlement accrues on a pro-rata basis.

(Benefits may be different for Bank / Contract for Services Workers T&C's apply).

The posts are not salary incremental posts and pay reviews are at the discretion of the Hospice.

St Rocco’s Hospice is an Equal Opportunities Employer. All offers of employment are subject to satisfactory receipt of DBS if applicable, 2 references and documentary proof of right to work in the UK. 

A referral to Occupational Health in relation to Health and Safety aspects of the role may be made prior to employment, however the offer of employment will not be conditional upon this.

Please note: St. Rocco's Hospice is not part of the NHS and is not licensed to sponsor foreign nationals. All offers of employment are subject to / conditional upon satisfactory documentary proof of right to work in the UK.

Disclosure and Barring Service Check:

As the Hospice meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants (staff and volunteers) who are offered employment based at the Hospice or in patient facing roles will be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.

Closing Date: 31-3-2021, with interviews being held on an on-going basis so apply today!
Please note: This role may be removed before the original end date or extended without prior notice.

We have an exciting opportunity for an HR expert to support our small London-based charity with its vital work helping women with convictions to become work-ready and find employment.

We need someone to help us ensure we have the right policies and processes, that our staff’s training and development is prioritised and that we have a happy, inclusive, high-performing culture that means we can maximise our impact as a charity.

The successful candidate must have at least five years’ experience in an HR generalist role with solid and up to date knowledge of UK employment legislation and its application. Experience in developing and supporting line managers is essential, underpinned by an excellent understanding of coaching and mentoring approaches to people management and of diversity and inclusion. We retain an external HR consultancy for high-level advice should we need it, but you will still need a track record of managing a complex caseload. Qualification-wise, CIPD Level 5 is the minimum requirement, with level 7 preferred.

We believe that everyone deserves a chance in life to become who they want to be regardless of their situation, and with the support and guidance from our dedicated team of staff with over two decades of knowledge, we believe we can achieve positive outcomes for all.

AMAT have been ever present in the homeless sector offering supported accommodation to the people in Kent, and we are currently looking to recruit a Senior Manager of Support Services into our busy Senior Management Team!

The role is based in Chatham, however travel to Maidstone will be required on occasion. The hours for this position will generally be 8.30am – 5.00pm, Monday – Friday, however flexibility with your hours is required, as you may be required to work evenings or weekends if needed (for example to attend bi-monthly board meetings which take place in the evening). Currently, there is also the option for occasional home working in this role due to the pandemic. At AMAT, we are focused on delivering the best service we can to our service users, and operate 24 hours a day, 365 days a year service in order to achieve this. As such, you may be required to work bank holidays (including Christmas day and New Year’s Day on a rota basis). Flexibility really is key to this role, and ‘Be One Team’ is one of the fundamental expectations of staff.

Reporting directly to the CEO this role is varied and ideal for someone looking for a challenge, and to develop valuable experience in a senior role within supported housing. The ideal candidate should be self-motivated, with excellent interpersonal and problem-solving skills, and able to bring new and creative ideas to the table.  The ideal candidate must also have excellent IT skills, including good working knowledge of all word packages, and excellent communication skills. Previous experience in a leadership role in the charity and/or supported housing sector, knowledge of support/homeless services in Medway and Maidstone, strong awareness of safeguarding issues and processes, and previous experience of managing multiple teams is also essential to this post.

The key tasks involved in this position are:

1. Overseeing the management of all service user support functions in the organisation, including the Support Team, The Hub, The SStS Project, and The Front Office 
2. To ensure each service user receives the expected amount of support, and monitor this via KPI’s
3. To ensure effective service delivery in Maidstone
4. Ensure compliance with the safeguarding policy across the organisation
5. Support the shortfall process and the support staff responsibility for this
6. Ensuring the completion of any administrative tasks associated with the role, including the completion of funding monitoring forms as required, production of reports as required using excel and word, and the general administration of our Salesforce Inform system
7. Feeding back to the CEO on progress and issues, and presenting at Senior Management Team meetings
8. Actively contributing to AMATs business strategy and strategic documents (strategic intentions, risk register and business plan)
9. Presenting to Board of Trustees at trustee meetings as required
10. Responsibility for the line management of five people (Two Managers, and Three Team Lead’s), including dealing with staffing issues, and carrying out supervisions and annual appraisals in line with AMAT procedure
11. Taking part in recruitment, disciplinary and grievance processes
12. Liaising with Local Authority, and engaging with external services
13. Responding to service complaints
14. Crisis management as and when required
15. Working within AMAT’s budgets and developing service savings and efficiencies
16. To produce required Metrics within the agreed timescale
17. To play an active role in the continuing development of AMAT’s Policies and procedures
18. To support and be involved in the service users CCQ process, and staff appeal processes
19. To uphold and promotes AMAT’s vision, mission, goals and Code of Conduct
20. To maintain good relationships between the various departments

AMAT is an equal opportunities employer and welcomes applications from all sections of the community. Our attractive benefits package includes:

• 28 days annual leave (including bank holidays), rising in increments to 33 days
• A contributory workplace pension scheme, in which AMAT will contribute the equivalent of 3% of your pensionable salary
• Comprehensive training package including both in-house classroom and E-Learning courses, which have been tailored to develop the skills and knowledge needed to work at AMAT
• Regular 12 weekly line management supervisions, and development focused annual appraisals
• AMAT’s Employee Assistance Programme (EAP) is available to all staff
• Access to an online employee financial wellbeing hub
• Free tea/coffee for all staff

Please read our privacy notice for job applicants before applying for this role, this can be found on our website.

This is a very varied role, and if you are looking for a challenge and want to make a difference, we look forward to hearing from you!