Based service manager jobs

Smart Works Reading are recruiting for a Service Delivery Assistant based in our Reading centre to lead on the smooth running of our service, and create a welcoming atmosphere for all clients, volunteers and visitors. Our team is friendly and professional, and we work closely together to make sureevery client has an outstanding experience when they visit us. 

The Service Delivery Assistant will be the first point of contact a client will have with Smart Works Reading. Therefore, we are looking for a friendly, organised and hard-working individual. The role requires strong administrative skills, excellent communication skills and a drive to ensure all women who visit us have the best possible experience. If you’re passionate about supporting women, then this is an ideal opportunity for you. The role would be based in Reading city centre. 

Smart Works Reading is part of Smart Works Charity which has 11 centres across the UK. There will therefore be some travel and frequent liaison with local centres across the UK and HQ in London, to support induction and training, as well as the day-to-day role.

For full details, please see the attached job pack and apply via our online portal by 12 noon on Friday 27th March.

The Quality Assurance Manager plays a vital role in ensuring high standards, consistency and reliability across all Day One services. Working closely with the Heads of Hospital Services and Community Services Development, the post holder leads the design and implementation of a robust organisational quality framework, service standards, auditing tools and monitoring processes. They provide assurance that services are safe, effective and delivered in line with Day One’s values, carrying out regular audits, analysing findings and submitting clear monthly performance reports to the Director of Services.

This role supports both continuous improvement and compliance, maintaining all operational service policies and ensuring safeguarding quality is monitored appropriately, with concerns escalated to senior leads. Through thoughtful analysis, clear reporting and a supportive approach, the Quality Assurance Manager ensures Day One’s services remain consistent, high quality and driven by best practice.

What You Will Bring 

To be a highly organised, outcome focussed self-starter, with excellent communication and project management skills. You will have experience designing quality and auditing frameworks for complex service delivery teams, and writing and development organisational policy that links to service user care. You will be both autonomous and collaborative, working diligently to enhance the work of our services teams in a way that ensures continuous monitoring and improvement of all areas of our support. 

How to apply 

Please upload your CV and supporting cover letter to Charity Jobs outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.

Closing date: 9am Monday 6th April 2026 

Interviews:  

First stage virtual: Wednesday 15th April 2026 

Second stage in-person (Leeds): Tuesday 28th April 2026 

For further information, please see the attached recruitment pack.

The Head of Community Services Development will lead the growth and evolution of Day One’s national offer for people affected by serious and life-changing injury, while designing and implementing a new service to support individuals transitioning from Hospital to Home. The post holder should combine strategic leadership with hands on service design and development expertise, ensuring the national offer becomes the charity’s returning home service in line with the new strategy for 2026-2029. Newly designed services will deliver high-quality, compassionate support and that are well designed, evidence-based and responsive to the real world needs of people with serious and life-changing injury. Working closely with the Head of Lived Experience, to ensure lived experience insight is central to all design and implementation, and that new pathways complement Day One’s existing Peer Support model.

What You Will Bring 

To be a highly organised, outcome focussed self-starter, with excellent communication and leadership skills who is able to work in a fast-paced environment and build productive relationships with internal and external stakeholders. You will be highly skilled and experienced in scoping and designing a service and seeing it through to implementation, adapting it in accordance with ongoing analysis and feedback.

How to apply 

Please upload your CV and supporting cover letter to Charity Jobs outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.

Closing date: 9am Monday 13th April 2026 

Interviews:  

First stage virtual: Monday 20th April 2026 

Second stage in-person (Leeds): Thursday 30th April 2026 

For further information, please refer to the attached recruitment pack.

Part Time – Fixed Term (12 months) | Up to £25,376.40 (£42,294 FTE) per annum plus benefits | Location: Fully Remote (UK based)
 
We’re a dedicated, inspiring and forward-thinking healthcare charity. Our mission is to improve the bone health of the nation and prevent osteoporosis by influencing healthcare providers and professionals, supporting services to help our beneficiaries and driving research. 
 
We’re also proud to have a committed, highly engaged workforce, as shown by our employee engagement rating, and we want to attract the brightest and the best to help us beat this condition and change society for the better. 
 
The Health Services Development Manager plays a central role in delivering the organisation’s ambition of achieving 100% provision of high-quality Fracture Liaison Services (FLS) across the UK. The role helps close the secondary fracture prevention gap by supporting NHS systems to develop, commission and improve early diagnosis clinics, ensuring patients are identified after a first fracture and receive timely assessment, diagnosis and treatment for osteoporosis.
 
This position sits within the Health Services Development Team, part of the Services and Influencing Directorate, and works in close partnership with the Policy & Influencing team.
 
•  Do you have experience engaging and influencing key decision-makers and stakeholders at local, regional and national levels?
 
•  Do you have significant experience of working with external stakeholders to secure buy-in and/or investments in NHS services?
 
•  Do you have a strong understanding of UK healthcare systems and health service delivery, including commissioning structures?
 
If this is you, and you’re looking to join a fantastic organisation and team where you can really make a difference, we’d love to hear from you.  

Location - In this role, you would benefit from fully remote working.
 
How to apply
 
To apply, applicants should provide a comprehensive CV, including details of relevant experience and achievements. This should be supplemented by answering the supporting questions, demonstrating how your skills and experience meet the person specification.
 
We particularly welcome qualified applicants from the global majority, as they are under-represented in the team.
 
Want to know more? For more details on this exciting role, please download the job description. The closing date is 6th April 2026 at midnight. Interviews are planned to take place on 15th April 2026.

London isa practice and development manager 

Location: Hybrid (40% office based) 

Hours: Full Time 

Type of Contract: Permanent 

Salary: £36,435 

Reports to: Deputy Head of Operations 

ABOUT SUZY LAMPLUGH TRUST: 

The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives 

Role overview: 

The London ISA Practice and Development Manager is responsible for ensuring high-quality, safe, and effective practice across ISA service delivery. The role focuses on referral coordination, performance oversight, quality assurance, and supervision frameworks, supporting consistent and compliant service delivery in line with contractual, safeguarding, and organisational standards.

What we offer: 

At Suzy Lamplugh Trust, we value the commitment and expertise of our staff and are proud to offer a comprehensive benefits package: 

·Hybrid Working: With a minimum of 40% office-based work 

·Generous Leave Package: 28 days annual leave (pro-rata for part-time) increasing with length of service, plus public holidays 

·Special Leave: Including days for personal milestones, like moving house or celebrating your birthday 

·Pension Contribution: 5% employer contribution 

·Health & Wellbeing App: Access to counselling, advice, and discounts 

·Occupational Sick Pay increasing with service 

How to Apply: 

Suzy Lamplugh Trust is dedicated to equality and inclusivity. Please apply by submitting your CV and a cover letter detailing how your skills and experience align with the job requirements. Applications without a cover letter will not be considered. 

Deadline: 31st March 2026 

Interviews to be held week beginning 13th April

At Limehouse Project we are seeking a passionate and driven Development and Income Manager to lead and grow our fundraising and income generation activities at an exciting and critical time for the organisation.

This is a newly created role, designed to help secure the long-term sustainability of the Limehouse Project. You will play a central role in shaping our future - developing and delivering a strategic, diversified income plan that ensures we can continue providing life-changing support and frontline services to the communities we serve.

Working closely with our CEO and Senior Management Team, you will take the lead on generating income from a variety of sources - including trusts and foundations, statutory tenders, corporate partnerships, and individual giving. You’ll identify new opportunities, nurture strong relationships with funders and partners, and help unlock the potential of our organisation as we grow our impact.

We’re looking for someone with a strong track record in fundraising and income generation within the voluntary or community sector, who shares our commitment to empowering local people and creating opportunities for all. If you’re strategic, creative, and motivated by making a tangible difference, we will love to hear from you.

Come and help us make a difference to the lives of children and young people in Birmingham!

Beyond the Horizon is a Birmingham-based children’s charity supporting young people after bereavement, family breakdown, and domestic abuse. We’re looking for an experienced Finance Manager to join our small, dedicated team.

The Finance Manager is responsible for the effective financial management of Beyond the Horizon Charity. The role requires close attention to detail, strong analytical ability and a proactive approach to maintaining accurate, timely, and compliant financial information.

As a small but dynamic organisation with multiple income streams, including grants, donations, commissioned work and fundraising, the postholder must have previous experience of managing and reporting across varied funding sources.

This role supports both operational efficiency and strategic decision‑making by providing the CEO and Trustees with robust financial information, clear analysis, and well‑founded advice.

About Us

Bringing Unity Back into the Community (BUBIC) rebuilds lives through peer support, practical action and unwavering community presence. A peer‑led charity supporting people facing substance misuse, homelessness, exploitation and multiple disadvantage in Haringey.

Job Purpose

As Operations Manager (OM), you’ll lead safe, high‑quality services, guide a committed frontline team, ensure compliance, strengthen partnerships, and drive performance across all operations; keeping our work moving from outreach and hotspot engagement to groups, community stalls, and the everyday moments where trust is built. As part of BUBIC’s commitment to meeting people where they are, the post holder will also share night‑outreach duties with the Team Leader, working one evening per week (5pm-midnight, typically Wednesday or Friday) to reach those most visible and vulnerable at night, enabling early intervention, safer engagement, and stronger pathways into support. If you want your skills to fuel transformation and strengthen a community from within, this role gives you the platform to do exactly that.

Please see attached the full job description.

Specialist ISA Practice and Development Manager 

Location:  Hybrid (40% office based) 

Hours: Full time - 35 hours per week 

Type of contract: Permanent 

Start date: ASAP 

Salary: £36,435 

Reports to: Deputy Head of Operations Manager 

ABOUT SUZY LAMPLUGH TRUST: 

The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives 

Role overview: 

The purpose of this role is to manage the specialist elements of the London stalking support service, including the Community Engagement and Outreach ISA and the Court ISA functions. These are new areas of delivery for the Trust, and the postholder will play a key role in establishing and embedding these specialist services. 

The postholder will provide day-to-day management, guidance, and direction to specialist staff holding complex cases, ensuring work is delivered safely and in line with best practice, contractual standards, and safeguarding requirements. They will oversee referral assessment and allocation for specialist cases, ensuring referrals are prioritised and allocated within agreed response times. 

As the services are in their infancy, the role will focus on supporting the development and refining processes, pathways, and approaches, using performance data, feedback, test and learn approach and learning to support continuous improvement. The postholder will also oversee performance monitoring, quality assurance, and budget management working closely with the Deputy Head of Operations to manage demand and maintain service standards. 

The role will ensure inclusive, culturally responsive approaches are embedded within the Community Engagement and Outreach function, and will represent the Trust in operational forums, contributing to wider service development across the organisation. 

What we offer: 

At Suzy Lamplugh Trust, we value the commitment and expertise of our staff and are proud to offer a comprehensive benefits package: 

·Hybrid Working: With a minimum of 40% office-based work 

·Generous Leave Package: 28 days annual leave (pro-rata for part-time) increasing with length of service, plus public holidays 

·Special Leave: Including days for personal milestones, like moving house or celebrating your birthday 

·Pension Contribution: 5% employer contribution 

·Health & Wellbeing App: Access to counselling, advice, and discounts 

·Occupational Sick Pay increasing with service 

How to Apply: 

Suzy Lamplugh Trust is dedicated to equality and inclusivity. Please apply by submitting your CV and a cover letter detailing how your skills and experience align with the job requirements. Applications without a cover letter will not be considered. 

Deadline: 31st March 2026 

Interviews to be held week beginning 13th April  

Community Shop Manager
 

Service: Relate at Family Action
Location: Warwick
Hours: 37.5 hours per week (full-time)
Salary: £13.72 per hour
Contract type: Permanent

We are looking for a talented Community Shop Manager who is an enthusiastic self-starter, with a passion for charity retail, to manage our Warwick shop on a full time (37.5 hours per week) basis.

Who we are
Relate is a leading relationships service, offering counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, at all stages of life. We also provide expert training for relationship support practitioners.

Relate is now part of the family charity, Family Action. Supporting people through change, challenge or crisis, we protect children, support young people and adults, and offer direct, practical help to families and communities. It’s what we’ve done for over 150 years. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. With Relate at Family Action, we work to support the creation of secure foundations for children and young people, and safe, supportive relationships for all.

We currently manage 11 shops located within 5 regions across the UK. Our shops generate income to support the work of Relate. The shops are managed by paid Community Shop Managers, supported by Assistant Community Shop Managers/Retail Assistants and our amazing Shop Volunteers.

What are we looking for?

• Charity retail experience preferred
• Experience of customer care
• High levels of organisational skills
• Highly focussed on maximising sales
• An eye for detail
• A sound track record in achieving targets and delivering success

You will be responsible for the creation of a warm and welcoming environment for customers, volunteers and donors, with a view to maximising sales, profits and Gift Aid to support the work of Relate at Family Action.

The successful applicant will be required to work flexibly for 37.5 hours each week (5 days per week including Weekends) across a 7 day trading week, Monday to Sunday.

What will we offer you?
We offer flexible working hours, a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. We have six staff diversity networks that offer peer support and contribute to the strategic development of EDI; Accessibility Network, Anti-Racism and People of Colour Network, Gender Equality Network, Inter-Faith Network, LGBTQIA+ Equality Network and Parents and Carers Equality Network. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

Our commitment to Equality, Diversity & Inclusion:
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

To Apply:

• Apply directly via our website and click the ‘Apply’ link to fill out our digital application form
• Closing Date: Thursday 2nd April 2026 at 11.59pm

The International Alliance of Patients’ Organizations (IAPO) is a unique global non-governmental organisation
representing patient organisations supporting patients and people with lived experience from all regions of the
world across all disease areas.

We are a small, internationally focused team and are seeking a proactive, engaged and organised
Membership Engagement Manager to strengthen and enhance our global membership operations.

We do not have a physical office, so the post holder will work remotely. However, s/he must be based in the
United Kingdom, with the right to work here.

This post is offered on a part-time basis (28 hours per week). While the role is part-time, it carries a significant
level of ownership and requires strong organisational skills, prioritisation capability and the ability to work
autonomously within a small international team.

The Stuart Low Trust (SLT) is a well-respected and award-winning charity based in Islington supporting people who experience mental health issues and socially isolated.SLT was created to be radically different from other mental health charities – uniquely accessible, inclusive and community-embedded. You will be joining a small friendly team, where we care about staff wellbeing.We believe in trusting the expertise of our staff and giving them the freedom to thrive with regular help on hand when needed. 

We support over 500 adults per year through social groups -creative arts, nature-based activities, wellbeing workshops and peer support.90% of participants report improved mental health and wellbeing. 

Why Join Us?  
This is an opportunity to play an important role in a small but impactful charity.  Your work will directly enable adults experiencing isolation to access safe, creative and life-affirming activities. Perfect for someone who thrives in a small charity where you can see the impact of your work every week. 

Who we are seeking 
We are seeking a Fundraising Manager, who enjoys writing grant applications and building strong relationships with supporters. Working closely with the Chief Executive, you will have a primary focus working on our trusts and foundations pipeline, while generating around 10% of total income from other sources. We are realistic what is possible in 21 hours per week! 

We are seeking a fundraiser who combines: 

• A strong track record securing trust and foundation income 
• Excellent bid-writing skills 
• Experience generating income beyond trusts (corporate, community or individual) 
• Comfortable working autonomously in a small team 
• Experience in a mental health organisation or small charity is desirable but not essential.

Summary role description 

Reporting directly to the Chief Executive, you will: 

Lead Trusts and Foundations Income 

• Develop a pipeline of grant funders to apply to. 
• Write compelling, high-quality applications.. 
• Deepen funder relationships to secure repeat grants. 

Raise income from other sources 

Work with the Chief Executive to generate income from other sources with a realistic and achievable target of 10% total income via:

• Corporate partnerships in Islington, King’s Cross tech, creative industries and the City. 
• Community and individual giving, especially among affluent local residents. 

Build sustainable systems to support fundraising 

• ​Strengthen stewardship journeys including donor tracking systems and explore use of AI tools. 
• Contribute to fundraising communications and our profile-building. 

Why this Role is Different 
You will be stepping into an organisation in a strong position to build on: 

• Multi-year funding security (63% of next year’s income already secured through multi-year grants, 4 months’ free reserves, annual income circa £250k). 
• Trusted funders include City Bridge Foundation, Garfield Weston, Sport England and leading City Livery Companies. 
• Strategic Plan 2024–28 with clear goals. 
• Excellent impact measurement systems. 
• A highly experienced Chief Executive with 30 years in the charity sector. 
• A collaborative and supportive team, who understand fundraising is everyone’s responsibility. 

What You’ll Gain 

• Real autonomy and ownership 
• 25 days’ annual leave plus bank holidays
• Occupational pension scheme 
• Hybrid and flexible working arrangements
• Access to training and development opportunities 
• Supportive management culture 
• A genuinely collaborative, values-led culture 

Location
Based at Jean Stokes Community Centre, Islington (5 minutes by bus from King’s Cross) 

Application instructions
Please note, while we appreciate the value of AI tools, we strongly prefer that applicants prepare their supporting statements for this purpose with minimal use of AI.This helps us to better understand your authentic voice, skills and motivation for this role.Thank you. 

This post is subject to an Enhanced DBS check and two satisfactory references. 

We are embrace diversity, equality of opportunity and inclusion. We are committed to building a team that represents are variety of backgrounds, perspectives and skills.The more inclusive we are, the more we can achieve. 

Deadline for applications: Sunday, 5th April 2026 at 12midnight
Interviews: Monday, 20th April 2026 
Estimated Start:June/July 2026 

The Delivery Manager leads a team of Switchback Mentors who work within prisons and the community, ensuring they have the support, systems, and processes in place to deliver the Switchback programme effectively and maximise the impact for Trainees.

Caseloads are deliberately small, with Mentors working with no more than five to eight Trainees at a time, and a current annual Traineeminimumtarget of 12.

The post holderis responsible forline managing Switchback Mentors, providing support, development, and motivation to ensure high-quality delivery of the programme in line with the organisation's approach and values.

The Delivery Manager will ensure operational processes are well-developed and consistently implemented and work alongside the Head of Delivery and other Delivery Managers to ensure insights from Trainee engagement inform the continued development of the programme andmethodology.

The role will also support the Head of Delivery in piloting and assessingnew approachesand adaptations, contributing to the organisation’s strategicvisionand ensuring the programme continues to strengthen and grow to reach more people in the justice system

This is an exciting opportunity for an Assistant Community Shop Manager to play a key role in supporting the successful operation and growth of our Hythe Community Shop. You will help drive commercial performance, nurture strong local community relationships, and create a welcoming, motivating environment for volunteers and customers alike. This role offers the chance to shape the shop’s impact, develop your retail and people‑leadership skills, and contribute to the wider mission and values of Family Action.