Beneficiary support coordinator jobs

Lancashire LGBT is looking for a part-time Support Worker to give one-to-one support to LGBTQ+ people as well as liaising with other agencies. There will also be opportunities to facilitate groups and engage with the wider LGBTQ+ population of Lancashire, in person and online.

Please see Job Description and Person Specification for more details.

This exciting opportunity has arisen to be part of Home-Start Wandsworth and to develop your expertise within the charity and family sector. 

Home-Start Wandsworth is a fantastic, registered charity that supports families with at least one child under the age of five. We provide practical and emotional support for families in their homes and in the community through our network of trained volunteers.

Our vision is of a society where all children have the support they need from their parents for a positive, nurturing start in life and families have resilience and hope for the future.

PURPOSE OF THE JOB

You’ll work with a small team of coordinators to contribute to the day to day running of Home-Start Wandsworth’s Core Services and support the charity’s capability to reach a greater number of families and volunteers. Working directly with families, this role involves administration and oversight of processes for enrolling families for on-going support. You’ll hold and manage a caseload of families accessing and seeking support via Home-Start Wandsworth, provide support to volunteers working with families and contribute to the general events and activities of the charity. As part of this role you’ll:

• Manage a case load of families requesting support from a Home-Start Volunteer
• Receive and assess referrals from local partner agencies
• Carry out home-visits to assess the needs of families requesting support
• Organise and monitor the on-going support of families accessing the service
• Provide supervision to volunteers delivering support to families
• Safeguard and promote children’s welfare
• Promote inclusion & diversity across our teams and beneficiaries

In addition, you may:

• Support the volunteer training and recruitment process
• Support community events and outreach projects

PERSON SPECIFICATION

We’re looking for well organised, grounded, and empathetic individuals with parenting or other relevant skills and /or experience in supporting families with young children.  We’d like you to be a responsive and confident communicator with the ability to prioritise effectively and manage the challenges of working in an administrative frontline role.  You will also have a strong affinity with the purpose and goals of Home-Start Wandsworth.

Selected candidates will need to complete an enhanced disclosure check prior to commencing any role.

Closing date for applications is: Wednesday 31st of August 2022

Interviews will be held on: Wednesday the 5th September & Thursday 6th September 2022.  Monday 12th September is reserved for remaining interviews.

Home-Start Wandsworth is committed to equality of opportunity and works to ‘Safer Recruitment’ practices as an important part of safeguarding and protecting children and vulnerable adults.

Transitions UK is looking for 3 Youth Mentor Coordinators to support Young People in the following areas:

• Bucks - full time 
• Herts - 20hrs per week
• Watford & Hemel - 20hrs per week

We have a unique model that helps disadvantaged, challenged and vulnerable Young People to transition into healthier and happier adult lives.

A charity that will have a national voice and a national footprint to support the lost generation of young people in our society.

Please see our job description and person specification on our website.

The ideal candidate will have the following qualities:

• Ability to communicate well at all levels (both verbally and in writing), establish and build relationships with colleagues, external contacts and young people – both service users and volunteers.
• Empathy/Awareness and understanding of the needs, issues, and concerns of young people.
• Experience of volunteering and working with volunteers of different age groups.
• Good team player, capable also of working unsupervised. Self-motivated, able to work on own initiative, planning and prioritising workload often in response to tight deadlines and “events”.
• Can relate to young people aged 13-25 years. Experience of working with vulnerable and/or challenging young people.
• Enthusiasm and passion for the Charity’s aims and objectives.
• Full driving licence 

As an organisation, we support children and young adults with experience of being in care, we are keen to receive applications from such people. We are also actively seeing to bring diversity of perspectives and experience, and especially welcome applications from people with disabilities, from minoritised ethnic backgrounds and LGBTQ communities.     

Job Title Children and Young People Coordinator

Location Latin American House, 10 Kingsgate Place, London NW6 3RG Role will include outreach within Greater London Reports to Director

Hours per Week 21 hours (open to flexible working hours and job sharing)

Contract Three years contract, with possibility of extension subject to funding.

Salary £29,120; pro rata £17,472 per annum for 21 hrs/wk

Pension Government Workplace NEST Pension Scheme, 5% employer contribution 

Background

Latin American House (LAH) exists to support the Latin American communities in London, particularly those most disadvantaged or at risk, for example those in low paid jobs, facing barriers to social protection and without the necessary skills. The individuals and families using our services benefit from efficient and practical support, learn new skills and improve their own opportunities and social inclusion in the UK. We strive to provide essential tools to Latin Americans to empower them in their pursuit of personal and social change. Our Community Centre (the Latin American House) is based and well-established in Kilburn since 1983, and we also support many local people from different backgrounds.

Purpose of the role

The purpose of the Children and Young People Coordinator, a new position at LAH funded by John Lyon's Charity (JLC), is to coordinate and develop a comprehensive, diverse and inclusive programme of activities, classes and events throughout the year, comprising both national curriculum subjects as well as community, cultural and social activities, mainly for children and young people aged 5 to 16 years old, with possibility to expand this age range. The aim of the Children & Young People programme includes attracting children and young people from both Latin American families from JLC’s beneficial areas, as well as local families from other backgrounds and creating a positive impact on our growing communities.

This position will expand our children education offer, which currently consists of a bilingual nursery for 2-4 year olds, and a Spanish Saturday School (a supplementary school) for children aged 5 to 11. JLC does not fund these existing projects as they don’t fund nurseries or the teaching community languages per se. Above all, you will ensure that our offer for children and young people is attractive and of excellent quality, that it supports the development of participants - including facilitators and students, and that it improves their life prospects while they learn, socialise and have fun.

Person Specification 1. Experience (Essential (E) / Desirable (D))

● Experience working with children and young people. (E)

● Experience in project coordination. (E)

● Development of educational and community activities for children and young people. (E)

● Experience working with and supervising small teams. (D)

● Experience of organising events. (E)

● Experience of teaching/organising delivery of courses, ideally including STEAM subjects (D)

● Experience working in a supplementary school holding the NRCSE Quality Mark. (D) 

Qualifications (Essential (E) / Desirable (D))

● GCSE/A Levels English and Maths or equivalent (E)

● Formal training on Children Safeguarding (E)

● Educated to a degree level, with a focus on education/pedagogy, such as a BA in Education, PGCE, Youth & Community Education, etc. (D)

● A higher education, i.e. HNC or HND qualification. (D)

● Training in modern pedagogies/teaching methodologies, curriculum development, teaching techniques (including online teaching methods). (E) 

Knowledge and Skills (Essential (E)/ Desirable (D))

● Excellent English language skills, both written and spoken. (E)

● Creative, dynamic and proactive, self motivated and flexible. (E)

● Able to engage with children and young people across different ages and backgrounds. (E)

● Able to plan and deliver projects, engaging the Latin American and local communities. (E)

● Spanish and/ or Portuguese language skills both written and spoken (D)

● Working knowledge of the national curriculum for students up to 16 years old (D)

● Working knowledge and understanding of the NRCSE Quality Mark (D)

● Excellent organisational and time management skills. (E)

● Excellent customer service (E)

Other requirements and conditions of the role

● Be aware of, and comply with, the Latin American House policies and procedures.

● Constructive and high levels of integrity

● Cooperative and keen on fulfilling objectives, while supporting staff and users.

● Work across teams and departments to support effective communication and collaborative working through a joined-up approach. This position is subject to an enhanced DBS (Disclosure Barring Service) check. 

Given the nature of this position, you may be requested to participate in occasional organisational activities on weekends and/or outside your working days/hours. This job description (JD) outlines the main responsibilities of the post. Duties may change and develop over time and the JD may be amended in consultation with the post holder. Latin American House is an Equal Opportunities Employer.

Deadline for applications: MONDAY 5TH OF SEPTEMBER 23:59 Interviews will take place the weeks of the 5th and 12th of September

What we are looking for:

We are seeking an enthusiastic and well organised family membership & engagement coordinator to support our family engagement team. This role will be working directly with charity beneficiaries - parents and carers of children with serious and complex health needs. This is a diverse and interesting role that is central to the development and expansion of our WellChild Family Tree service.

Purpose of the role:

The family membership & engagement coordinator will be vital to the success of the WellChild Family Tree Network. This is a growing network that exists to connect families across the UK caring for a child with serious and complex health needs with each other and with WellChild. Through its online Facebook forum, and programme of activities and communications, it provides members with the opportunity to make friends, make memories and make a change. Working within the Family Engagement Team and as part of the wider Programmes team this role will report to the Family Engagement Manager and is central to the development and expansion of the WellChild Family Tree.

Key to this role is taking ownership of and delivering a well-defined WellChild Family Tree membership experience that attracts and engages families from across the UK and includes the provision of high-quality content and regular communications. 

Key parts to this role:

1-   WellChild Family Tree:-   Developing & expanding the WellChild Family Tree network, overseeing our membership journey from registration to production and coordination of regular newsletters and mailings.

2-    Engagement & Events:-   Supporting family events from coordination of invites, planning & delivering activities. Engaging with families in our network including connecting families in our online forum and seeking family involvement and feedback on activities/projects.

You will also be expected to help identify case studies that can be used to promote the work of the charity, whilst monitoring & evaluating activities and engagement, producing reports as necessary. Throughout your work you will embed safeguarding processes and policies to keep families safe.

 What we can offer:

• Competitive salary circa £24,000
• 23 days holiday on appointment rising to 27 days plus 8 bank holidays
• Stakeholder Pension Scheme from appointment
• Employee Assistance Programme
• Cycle to work scheme TOIL for out of hours work

For the full details of the role pleasee see the full advert and Job description/person soecification PDF's.

We are excited to be recruiting a University Partnerships Coordinator to join the University Partnerships team. In our ‘Join The Club’ strategy we have set out our ambition for university access, focusing on the two goals: working with more pupils than ever before and extending our support across the student journey; this will only be successfully delivered by working together with our key stakeholders. Ensuring that we can continually deliver exceptional university events with the ambition of working with more pupils will be key to this strategy, and the role of University Partnerships Coordinator will support the delivery of these events and the mobilisation of our university partners.

This role will give excellent support to the University Partnership Team, helping to ensure all strategic priorities are delivered effectively. The role will lead on several administrative processes to ensure that all Scholars Programme pupils experience high-quality university events; the role will regularly include document and correspondence creation, data management and supporting the planning and delivery of events. The University Partnerships Coordinator will also support the Head of and Director of University Partnerships to research prospective university partners, schedule and prepare for meetings with new and potential partners and create high-quality supporting documentation and reports for the university audience.

The role requires a driven and dynamic team player, with excellent organisation skills. The successful candidate will champion the charity’s values and embody them in interactions with colleagues and partners. This is a great opportunity to join The Brilliant Club, as we become the UK’s largest university access movement. We are looking forward to meeting great candidates who are excited to join us as we help more young people progress to university and thrive when they get there. 

We think it is important that our charity reflects the lived experience of our beneficiaries, and we want to be an organisation where employees from any background can thrive. We particularly welcome applications from disabled, Black, Asian and Minority Ethnic, Lesbian, Gay, Bi, Trans including non-binary (LGBTQ+) candidates, and candidates from low-income families. These groups are currently underrepresented at The Brilliant Club, and we are committed to increasing representation and diversity at the charity. We also welcome applications from candidates looking for part-time roles, since job-sharing options will be considered for this role.

Person Specification

Time and Resource Management 

• Excellent organisational skills, with an ability to plan ahead for busy periods, juggle competing priorities and manage time effectively
• Ability to identify opportunities to save time/resource.

External Stakeholder Knowledge and Management 

• Comfortable handling external and internal enquiries, including connecting them with the right person 
• Understand the main stakeholders at The Brilliant Club, particularly the access and participation community.

Communication 

• Writes and speaks clearly, coherently and accurately 
• Adheres to rules and policies for confidentiality, data protection and information security. 
• Creates high-quality documents tailored to specific audiences (e.g., pupil-facing presentations, reports for universities, resources for parents/carers)

Initiative and Problem Solving 

• Identifies problems, suggesting possible solutions 
• Effectively uses systems and structures to solve problems in a timely manner 
• Actively looks for ways to help others, seeking advice and permission as required.

Developing Self and Others 

• Self-reflective and committed to own professional development.

Role Specific Knowledge and Skills

• Essential – Ability to deal with sensitive issues and to demonstrate strict confidentiality
• Essential – Good working knowledge of Microsoft Office, particularly Excel
• Desirable – Good working knowledge of ICT systems, including CRM software
• Desirable – Knowledge of the Higher Education sector in the UK, in particular the access and participation agendas.

Role specific Experience and Qualifications

• Essential – Previous experience of working with others to ensure high-quality delivery of projects
• Essential – Previous experience of event support and administration
• Desirable – Previous experience of data management and reporting
• Desirable – Previous experience of working with young people

You will work closely with our Collective Action Manager to implement a community-based approach, addressing the challenges related to education-to-employment transitions, in the London boroughs of Brent and Ealing.

You will help to build the networks, resources, and expertise required to support 30 secondary schools, to implement effective employability skills and work readiness development. The ultimate objective of which will be to ensure that 16-to-18 year olds, identified as furthest from the labour market, are able to effectively transition into sustained employment and pursue rewarding careers.

You will work directly with schools to develop a careers curriculum plan for the year ahead. You will be responsible for supporting partner schools and employers to develop and benefit from sustained relationships, through activities including; career workshops, cv and interview skills development, workplace visits, and work experience placements.

To succeed in this role you will need to be a highly motivated and driven person, able to thrive with a sizeable workload, in a busy environment. You will need to be very organised, and able to function as part as a team, as well as being able to work well independently. You will need to be excellent at developing and maintaining productive relationships, with a desire to have a positive impact on the lives of young people.

NYO's vision is to see the potential of every teenage musician in the UK unlocked through the power of orchestral music. We work alongside teenage musicians to open up orchestral music and share it with their generation, to level the playing field for those who may not have the opportunity that others have, and to harness their skills, innovations and determination to help them soar. We are increasingly about more than music, but champion youth voices and opening up orchestral music for all teenagers from all backgrounds – whether they are musicians, composers, or enthusiastic audience members.

We have an opportunity for a fundraiser in the early stages of their career to join our ambitious and growing Development team, a team of eight who raise over £2m every year – and with ambitious plans to grow as NYO's aims and mission expands.

You do not need to be musical for this role, but have a passion for helping all young people to fulfil their potential, and being able to deliver this through fundraising, and is enthusiastic about seeing the impact that their work has on young musicians across the UK.

We are looking for someone to work with our current Co-ordinator, with a passion for giving the very best experiences to donors, supporters or customers – from data accuracy to relevant, authentic thanking, and inspiring updates and appeals. You will have a curiosity around understanding what drives our donors, and will champion the importance of data capture, accuracy, stewardship and building great relationships. You will need to have an excellent handle on your time, and enjoy working collaboratively to keep projects on schedule.

You would be joining a supporting, friendly and dynamic staff team who are passionate about music and young people. We are entering into an exciting new phase of our strategy that really looks to open up music, through education and support, to all teenage musicians who have their eyes and hearts set on orchestral performance, regardless of their family situation, where they live, or what school they go to. We are providing more and more opportunities for state school musicians, and those who attend education settings that simply do not have the funds to support music, giving them the opportunities that stretched education budgets cannot deliver for them. 

The role is based at NYO’s spacious and light offices near Holborn in central London. This role is integral to the processing and fulfilment of donations, so there is a requirement to be in the office to ensure this happens, but we do have options for flexible or hybrid working – please do speak to us about it if you are interested in the role. There will be opportunities to attend NYO’s UK-wide concerts and activities, putting the Development team right in the midst of our beneficiaries and giving us an excellent understanding of the impact our work is having. We provide training and coaching both in-house and through the Chartered Institute of Fundraising to help build your understanding of and be confident in the theory and practice of direct marketing. NYO also offers a season ticket loan scheme, cycle-to-work scheme, health cash plan and 24/7 counselling and support helpline.

Deadline for applications: 10am on Monday 22 August 2022

Interviews: 24 and 25 August 2022 as required

Position: Operations Coordinator – HR, Governance, and FNF Board 

Reports to: Head of People & Culture 

Hours: 35 hours per week (full time) 

Contract: 18 months fixed term with option for subsequent permanent contract following review of the role 

Location: London with hybrid working – flexible and home working policy 

Salary: £25,069 - £27,709 per annum based on years of experience on appointment or years of FNF service 

Job Purpose 

The Florence Nightingale Foundation (FNF) requires a Co-Ordinator to support the work of the Head of People & Culture, Governance & Assurance Manager, and the Executive Assistant to the FNF Board of Directors. The post holder is required to work flexibly across the organisation. The portfolio of activity is likely to vary over time as will the balance of administrative duties. Remote and flexible working is negotiable. 

Principle Duties and Areas of Responsibility 

• Provide administrative support for Human Resource processes, policy development, minute taking for FNF Executive Team/FNF Committee and FNF Board meetings 
• Support the advertisement, recruitment, and selection processes for all new FNF Team members 
• With the Executive Assistant to the FNF Board have overall responsibility for the day-to-day management of the FNF Office, including record of staff entry key cards, lease, insurance, maintenance, health & safety, first aid and security. 
• With the Governance & Assurance Manager review and update health and safety policies and ensuring they are observed by all members of staff and visitors. 
• With the Governance & Assurance Manager be responsible for the maintenance of the policy register and assist to review and update current policies and in the development of new policies 
• Handle queries by telephone, email, and in person 
• Maintain up to date records in our Central Records Management System (CRM - Salesforce) 
• Update FNF corporate web pages as required 
• Input data, extract data, modify data, present data 

Scope of Role 

Typical Activities 

• Performs a variety of office duties, including data entry, word processing, reception, secretarial support, basic facility maintenance and logistics. 
• Coordinates with personnel in other departments to prepare reports, plan events and support projects. 
• Communicates with suppliers to ensure a streamlined supply process. 
• May handle a variety of basic finance, HR, procurement, and general operations related tasks. 

Experience, Knowledge, and Skills 

Essential 

Experience 

• Experience of HR processes
• Experience providing great customer service both via email and over the phone. 
• Experience working within a fast-moving work environment 
• Experience dealing with highly confidential and sensitive information 
• Experience of effective inter-personal skills, able to liaise with senior managers, members of the executive and stakeholders, offering guidance and interpretation on complex information 
• Experience of producing reports for executive team 
• A proven track record in successfully planning and organising yourself, others, and projects 
• Strong attention to detail as well as excellent written and oral communication skills. 
• Experience in taking initiative and responsibility 

Knowledge 

• Confident user of computer packages including MS Word, MS Excel , MS Powerpoint, email and Salesforce 
• Take minutes and follow up actions of meetings/committees 

Desirable 

• Highly organised and conscientious with strong prioritisation skills. 
• Calm under pressure when dealing with a high volume of administrative tasks. 
• Can grasp concepts and information quickly and understand the operational context. 
• Able to work effectively and flexibly as part of a team and develop strong working relationships across the organisation 
• Wordpress (for website updates) 

Date of Interview: 29 September 2022

Our close partner is providing financial services guidance to a number of large institutions around the world, the International Development team works closely with global clients – such as UNICEF, The World Bank and the Gates Foundation – particularly those involved in international development, grant-making and grant-funded programmes.

The Assistant Project Coordinator assists the project coordination team with the day-to-day administrative tasks required for the full life cycle of any assignment offered to our clients; from the bid and proposal process, to client take on procedures, assignment planning, through to assisting with the report finalising, database management, supplier invoice processing and ultimately billing the client.

The Assistant Project Coordinator is allocated specific clients and works closely with the respective Project Coordinators and Project Managers. The Assistant Project Coordinator is a key part of the contract team and should always be able to assist as and when required. Depending on the individual client/contract, the following tasks may vary.

Responsibilities

• Assist with proposal and tender submission, including preparing project budgets and schedule templates, liaising with prospective staff and ensuring all proposals are submitted within the respective deadlines
• Ensure that contracts are as per the issued proposals, that all terms agreed are in orgs’s best interests and support the Managers/Partners in any contract administration required including completing client take on procedure forms
• Assist with planning the fieldwork of the project, including agreeing dates with the beneficiary, liaising with internal and external staff to ensure they can perform the required service on the agreed dates and that all parties have the necessary information to ensure the project fieldwork runs smoothly
• Draft contracts between org and any subcontracted firm, or any non-payroll labour staff member required
• Monitor and track project progress and on our ‘Control Schedules’ and other databases to ensure all stakeholders are kept up to date with any project developments
• Act as the point of contact for all internal stakeholders
• Assist the manager in any report-editing tasks that may be required & deliver final product to client
• Monitor internal staff working hours & expenses incurred, to ensure project budgets are adhered to
• Check and process external suppliers’ invoices, making sure all days worked and expenses incurred are within the agreed budget, liaising with finance as and when issues arise
• Assist in client billing, ensuring that all bills issued are as per the contractual terms between the firm and the client, that all costs are accounted for, and that bills are paid by the client in a timely manner
• Create and maintain comprehensive project documentation for future use, ensuring that all projects are properly logged and can be used in future proposals/tenders
• General: translate documents if possible, maintain online filing system of documentation by client and by assignment, archive files when necessary

Other

• Be aware of and comply with the firm’s policies at all times
• Record time accurately using the HR systems
• Any other duties appropriate to the level of responsibility of this post, for which the post holder has the necessary experience and/or training
• Be aware of the firm’s risk management and practice assurance procedures and ensure compliance
• Ensure continuing professional development is up to date at all times

Requirements

• Fluent English in both verbal and written with excellent professional communication skills
• A second language – French or German would be an advantage
• Competent using MS Office including intermediate Excel skills
• Inbox management experience
• Able to meet deadlines
• Good numeracy skills
• Strong organisational and time management skills with ability to prioritise and multi-task
• Able to work under pressure with accuracy and focus
• Good eye for detail and the ability to follow through tasks
• Able to be a self-starter and work on own initiative
• Able to demonstrate problem solving skills
• Comfortable within a changing and developing environment

The role

As a member of our specialist team this role focuses on providing services for people with secondary (metastatic) breast cancer. This role will develop and ensure successful delivery of services that provide information and emotional and practical support both online and face-to-face.

You will play a key role in supporting and developing our Living with Secondary Breast Cancer service in England, working with the Services Development Manager and a small team of Services Development Coordinators who are based across the UK.

You will coordinate the service events, liaise with venues and speakers and recruit, train and offer support to the sessional therapists; you will also facilitate some of our online services.

A key part of the role will involve you developing and maintaining relationships with healthcare professionals and other stakeholders to promote our services and increase their reach and uptake.

This role ensures Breast Cancer Now can make big strides forward in supporting everyone who needs us by making our services more widely available and increasing awareness of them.

About you

Do you have a passion and commitment for supporting people with breast cancer, together, with an understanding of the challenges living with a life-limiting illness or complex health or social needs?

We are looking for someone with experience of developing and delivering health, information, or other support services, who will enjoy managing relationships with a range of different stakeholders, often remotely. You will be organised with excellent time management skills and be able to use your initiative and prioritise your workload. You will enjoy working as part of a supportive and busy team, operating across different geographical sites.

Flexibility to travel and work outside normal office hours, with occasional overnight stays is required.

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

This role is primarily based in our London office. However, in line with our hybrid working practice, full-time staff members may choose to work for up to three days per week from home. Should you have any queries with regards to this please contact us in the first instance.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date Monday 22 August 2022 at 09:00am

Interview date Thursday 8 September 2022 (virtual)

Job Title: Recovery Support Officer

Region: Lilleshall, Battle Back Centre, Newport

Directorate: Operations

Contract: Permanent
Salary: £21,825 - £23,038 per annum

The Role

At the Royal British Legion, we believe in building on potential. As a Recovery Support Officer your ability to ensure individuals receive the relevant wrap around support and be able to sign post to the appropriate services, could have a real impact on people’s lives. You will become a member of the Recovery Services Team who are responsible for delivering RBL’s new Recovery Services strategy.

At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.

We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed.

As a Recovery Support Officer, you will be responsible for ensuring individuals receive the relevant wrap around support and be able to sign post to the appropriate services. You will work with stakeholders both internal and external that support beneficiaries through their Recovery programme. On a rotational basis you will support the Invictus Games, Team UK Sports Manager with a 2 year games cycle, which includes attending the Invictus Games.

As Recovery Support you will have a keen interest in sport and strong desire to support our beneficiaries and families through their Recovery Programmes.

If successful, the main duties of your role will be:

Sports:

• Representing the RBL whilst working with the Recovery Team on the delivery of Invictus and adaptive sports programmes.
• To provide an excellent support customer service experience before, during and following the Games supporting competitors and families.
• Support the Recovery Team in ensuring that activities are delivered to a high standard and meet the required quality management and governance standards.
• Assist with competitor’s competition scheduling / schedules, tracking competitors results, medals and PB’s.
• Managing / supporting the transition of competitors to and from sport venues

Welfare Support:

• As part of the recovery programmes to provide wrap around support, have detailed knowledge of the welfare services provided internally and externally.
• To be responsible for the virtual onboarding and post course follow up.

• Manage the system and processes for managing and tracking customer enquiries and welfare needs through each level of escalation.
  • To enhance service Communication and provide a high level of telephone and email support.
  • To support the Recovery Operations Manager (Customer Service) on the design and delivery of welfare support, working with high level stakeholders (internal & external).
  • To be responsible for sign posting beneficiaries to the appropriate support service.

This role will be based at Lilleshall, Battle Back Centre in the future, but initially this role will be homebased until facilities have been approved. However, there will be travel required for key events.

About the Royal British Legion – Careers in Advice and Welfare

Across the country, in every city and on every street, the RBL is there to support our Armed Forces community.

Every day, everyone in our Advice and Welfare teams dedicate themselves to bettering the lives of those in this community.

Be it a conversation about financial support, physical and mental wellbeing, employment, housing, independent living or social support – working in these teams means the time you’d spend with those who need our help, and the advice you’d offer, could have a profound effect on their lives.

It's this mission, this scale, this challenge and the values we all live by, that makes the RBL such a fulfilling place to thrive.

We also want those who need our support to be able to get it when they need it, and from those best placed to give it. Which is why we’ve invested in multi-channel support services.

So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities right across the UK.

Diversity Statement

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.

It’s why we welcome applications from people with diverse backgrounds and experiences.

How to Apply

Please click ‘Apply Online’

Closing date for this role is: 23/08

To deliver our programme of peer-led self-management courses following treatment for lymphoma.

Self-Management Programme Coordinator
Salary: £24,000 p/a (calculated on a pro-rata basis as £19,200 for a 28-hour working week)
Location: Aylesbury head office with hybrid/flexible working
Hours: Part time, 28 hours per week (0.8 of FT)

Lymphoma Action is the UK’s only charity dedicated to lymphoma, the UK’s fifth most common cancer. We’ve been providing expert information and wide-ranging support for more than 35 years, helping thousands of people affected by lymphoma.

Are you looking to make a difference in the voluntary sector? Are you passionate about supporting individuals to live well beyond their cancer diagnosis?

This role is key to helping us to deliver our national peer-led self-management programme to people living with lymphoma so that they can live well with and beyond their diagnosis. The role is pivotal in coordinating the engagement, planning and delivery of our proven model for sustainable self-management. You’ll be engaging with clinical nurse specialists to deliver workshops in their locality, ensuring a positive uptake of places for people with lymphoma and their key family members. You’ll be building on several years success in delivering this project, available as live and online workshops and mini online course.

To be successful you will need to have:

• A warm, sensitive and understanding approach towards people with lymphoma;
• Excellent verbal and written communication skills;
• Excellent administrative and organisational skills, with the ability to juggle and prioritise multiple tasks, manage workload under pressure and meet deadlines;
• Excellent digital and IT skills;
• Ideally, experience of running in-person and digital events.

We have a great working culture that focuses on what we are here to do but also on being creative, supportive and having the right environment to be effective.

Closing date: 22 August
Interviews: In-person at Aylesbury office on 5 and 6 September
Shortlisted candidates will be contacted on 24 August inviting them to interview on 5 or 6 September, to be held at the Aylesbury office.

We reserve the right to review applications and schedule interviews on an on-going basis, so early applications are encouraged.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We actively welcome applications that will help increase the diversity of our workforce, welcoming applications from those with disabilities and from minority groups and from different backgrounds and experiences.

Lymphoma Action is a registered charity in England and Wales (1068395) and in Scotland (SC04850).

No agencies please.

Learning & Development Coordinator 

Job Title 

Learning & Development (L&D) Coordinator 

Date Reviewed 

Jul 2022 

Purpose 

As a Key Member of Programmes Support Unit (Learning & Development (L&D) & monitoring, evaluation, accountability and learning (MEAL)) provide technical support and quality assurance to RedR UK programmes hubs, ensuring high-quality, relevant, appropriate, and high impact services to RedR UK beneficiaries and donors. 

Responsible to 

Reports to the Programmes Director / Support Unit Manager 

Responsible for 

Possibly future L&D apprentices or officers 

Working with 

Predominately with other L&D or MEAL Coordinators, Hub/Programme Managers or Coordinators, Programmes Director, and Associate Trainers & Consultants; but occasionally also with other RedR UK staff, training participants, other RedR Organisations, Partners and Clients. 

Location 

Home-based with occasional travel to RedR UK offices or project locations as appropriate; the candidate must have an overlap of at least 4 working hours per workday with the UK. UK working hours are 9am to 5pm (UK time). 

Possibility to be based in the RedR UK office in Amman. 

Period 

Fixed Term Contract until 31st March 2023 (it may be extended), starting immediately 

Salary 

Pending level of experience, location and performance during test and interview. 

London-based coordinators may receive a starting gross salary between GBP 30k and GBP 32k per annum. 

Senior Coordinators (usually achieved after > 1 year with the organisation and exceeding goals & objectives) may earn up to GBP 37k per annum (gross) and Unit Managers until about GBP 41k per annum (gross). 

Contract 

Pending on the candidate’s residential and tax status. 

REDR UK AND THE WORK WE DO  

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to natural and manmade disasters.    

We train thousands of aid workers each year, delivering world-class, in-person and distance learning programmes. Between 2010 and 2020, RedR UK improved the capacity of over 60,000 humanitarian workers in 35 countries. In 2020-2021, 5,413 people from 106 countries were trained through 342 learning events. 55% of people trained in 2020/2021 were women or non-binary and 65% were national staff. 96% of participants rated their training good or excellent and confirmed it had increased their skills and knowledge. RedR UK is increasingly adopting online training methods. Due to the COVID-19 pandemic, we delivered 97% of our training online, an increase of 94% from the previous year.

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard. 

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. Most importantly, RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals.  

We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia, RedR USA and RedR Indonesia. 

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct.   

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work. 

ABOUT THE PROGRAMMES SUPPORT UNIT (L&D / MEAL) 

The RedR UK Programmes Support Unit is in charge of L&D and MEAL across the Programmes Department. It is envisaged that the unit will comprise of three to four staff, supported by consultants, experts, trainers and RedR UK Associate Trainers (ATs). When workload requires, selected consultants or staff on zero-hour contracts will make the shortfall. 

While a future Unit Manager is envisaged the aim is generally a flat structure with the team organising their workload and allocation of tasks or activities as well as appropriate outsourcing under the oversight of the Programmes Director or Unit Manager and in close coordination with the Programmes Managers. 

The Unit will fall under the RedR UK Programmes Department form alongside three programme Hubs. The unit will provide services, input and quality assurance to these hubs and be ultimately responsible for the quality of all RedR UK L&D and MEAL deliverables as well as for administering RedR UK’s pool of consultants. 

RedR UK has traditionally delivered most of its services and capacity development face-to-face. Since COVID-19, the balance has shifted and RedR UK now provides a range of facilitated and asynchronous online training and remote services across several platforms. A process to consolidate and standardise RedR UK’s online services has commenced which the L&D Team is expected to conclude. In the future it is expected that a larger portion of RedR UK training will be available online but there will always be a F2F training component. 

ABOUT THIS ROLE 

The Learning and Development Coordinator is an essential role within the Programmes Support Unit. The staff will closely work and coordinate with other members of the Unit as well as Hub/Programme Managers, (Senior) Coordinators and Officers, Associate Trainers and Consultants, etc. and supervise the work of any potential future Training Officers or L&D apprentices. The L&D Coordinator provides predominately technical L&D support and quality assurance to RedR UK programmes hubs, ensuring high-quality, relevant, appropriate, and high impact services to RedR UK beneficiaries and donors. The staff will among others also assist in strategic planning and development of processes and procedures, proposal writing, recruitment, on boarding and coordination of the work of Associate Trainers (AT), expansion and review of RedR UK learning material, etc. The L&D Coordinator will contribute to expanding RedR UK services and offering and assist in business development. 

JOB DESCRIPTIONS 

Main Duties, Responsibilities and Accountabilities 

Headings are for reference purposes only and shall not affect the meaning or interpretation of the duties, responsibilities, or accountabilities. 

Senior Coordinators usually “lead” rather than “contribute” or “support”. 

Provide technical learning and development input to the RedR UK Programme Hubs strategy 

• Provide technical L&D expertise and advice to Programme Hubs, Fundraising and Business Development teams to support the development, updating and refinement of programmes strategy and operational plans. 

• Contribute to the development or updating of RedR UK’s L&D and e-learning strategies in cooperation or close coordination with colleagues, Programme Hubs, other relevant staff and experts and guide their implementation. 

• Contribute to the review of appropriate cross-hub communication, coordination and cooperation with respect to L&D with the goal of creating value through exploring synergies and ensuring quality standards are maintained across the organisation.

Support the delivery of RedR UK's demand-led services to a consistently high standard. 

• Provide an end-to-end service - designing, supporting, quality assuring and evaluating the delivery of learning interventions, including developing new training and capacity development services (F2F & e-learning). 

• Coordinate with colleagues, Hub Managers and Project Focal Points on planning and scheduling of L&D activities and liaise with colleagues across RedR UK to ensure uniform high quality of services. 

• Where appropriate, deliver learning/training services directly to the participants. 

• Where appropriate and agreed by line manager, lead the execution of selected projects, especially cross-hub L&D projects. 

• Assist in ensuring that necessary monitoring, evaluation, accountability and learning (MEAL) data is gathered and analysed on all activities. 

• In collaboration with the colleagues, Hub Programme Managers, Programme Coordinators, and other relevant staff regularly review monitoring and evaluation data from services and take a lead role in identifying areas for improvement and innovation. 

Ensure that RedR UK services meet the needs of the sector and work to expand our reach. 

• Design and conduct RedR UK’s global learning needs assessments (LNA) and programme specific LNAs for the hubs in close coordination with the Programme Managers or Focal Points. 

• Contribute to identifying and exploring possibilities for expanding the range of services offered by the organisation and source funding for their implementation. 

• Keep up to date with developments in learning (including e-learning) and development methodologies and issues in the humanitarian sector and advise RedR UK programme teams accordingly. 

• Support business development efforts and proposal preparation by ensuring that the L&D component of the methodology is appropriate, services offered are in line with requirements, likely to achieve high impact and adding overall value to the programme. 

• Support on selected proposals by acting as technical proposal / methodology writer (approach, methodology & workplan), expert identification & selection and input into staffing schedule. 

• Represent RedR UK at selected external events and forums, as appropriate. 

• Be the Key Account Manager (KAM) for selected Key Accounts (clients and partners) in line with RedR UK’s KAM System and assist in the identification of new donors/clients and key accounts. 

Ensure that the quality of our L&D services and material is maintained, improved and expanded. 

• Contribute to ensuring compliance with HPass Standards and manage selected relationships with learning and development accreditation providers such as HPass, Oxford Brookes University and the CPD Certification Service. 

• Contribute to the development of RedR UK L&D quality standards in collaboration with colleagues & other programmes staff. 

• Coordinate, review and contribute to the updating of RedR UK learning materials and content in collaboration with colleagues, Hub/Programme Managers & Coordinators 

• Work closely with Hub Managers and Coordinators to identify synergies between RedR UK’s learning/training material against its L&D strategy.

• Contribute to guiding, standardising and quality assuring the conversion of learning/training material, content and courses or course modules to e-learning. 

• Contribute to updating, maintaining and expanding RedR UK L&D and training material and resources, store & categorise them, and make them accessible.

• Contribute to the maintenance of RedR UK’s e-learning and open-source learning platforms.

• Provide quality assurance of project outputs or deliverables and assist in drafting high quality reports.

• Contribute in the preparation or updating of RedR UK policies, procedures or guidelines with respect to MEAL, L&D and QA including defining rules for engagement with programme hubs and interface. 

Cooperate with Associate Trainers (ATs) and L&D Consultants to effectively deliver RedR UK's services 

• Contribute to the recruitment, assessment and onboarding of prospective new Associate Trainers (ATs), Trainers, L&D or e-learning consultants into the trainer pool and/or on specific projects as required. 

• Coordinate the work, performance, and planning of Associate Trainers when working under the L&D Unit. Quality-assure their work when working under Programmes Hubs. 

• Review the quality and performance of output of the L&D Unit, ATs and L&D Consultants. 

• Assist in capacity building of RedR UK staff, ATs, Trainers and L&D consultants in L&D and technical Quality Assurance related matters, including Training of Trainers and e-learning / remote learning. 

Additional responsibilities 

• All employees are required to adhere to RedR UK's values of collaboration, excellence, lifelong learning, integrity and accountability. 

• Manage special or project budgets as required and agreed with the Line Manager. 

• Undertake other tasks as reasonably requested by the Line Manager. 

PERSON SPECIFICATIONS 

Essential 

• Experience as a trainer and facilitator, ideally including in e-learning. 

• Experience and understanding of learning and development methodologies, adult learning (andragogy) and participatory learning methodologies, including designing and conducting LNAs, designing, delivering and evaluating face-to-face and e-learning events and revising/adapting training material.

• Experience of delivering or supporting the delivery of blended learning programmes, ideally using Moodle as the Virtual Learning Environment. 

• Experience of assessment of learning, able to track learning data, evaluate information from courses and share learning and statistics in an accessible format. 

• Relevant experience across the humanitarian-development nexus (international). 

• Excellent people skills and experience in the coordination of consultants, including effective cross-cultural communication and strong inter-personal skills. 

• Ability to influence, build and maintain networks and relationships, both externally and internally to achieve good results, representing RedR UK at a senior level to a high standard. 

• Good workload management skills and ability to use initiative to solve problems. 

• Willingness to undertake travel internationally to often insecure and difficult environments for periods of up to two weeks. 

• Excellent oral and written English language skills. 

Desirable 

• Qualification in Humanitarian Action, Disaster Management, Development Studies or similar. 

• Fluency in Arabic, French, Portuguese, or Spanish. 

• Field experience in humanitarian operations. 

• Business development & proposal writing experience. 

• Experience in working in MEAL. 

• Fluency and ability to deliver instructor-led online courses in a language other than English. 

• Experience of working with academic institutions on the assessment of learning. 

• Experience of working with authoring tools such as Articulate Rise and Storyline, Adobe Captivate, Camtasia etc.

• Experience of working with or managing institutional donors/private sector-funded projects.