The Company

From launch in 2000 CharityJob has grown quickly to become the UK’s No 1 largest and busiest job board for the not for profit sector. We are the trusted recruitment partner for 000's of charities, NGO's & Agencies working within the sector. We're a small friendly team where the culture is entrepreneurial, practical, approachable and fun all within a stretching environment.

The Role

• Telesales Account Manager offering innovative digital Job board solutions to Charities, helping them to reach and attract their ideal candidates.  You will be primarily responsible for building relationships and sales with our large customer base as well as developing new business from qualified leads & incoming calls.

• Over the phone you will be able to engage clients in needs based conversations & give online demonstrations of how our Job board works plus the options available.  You will then recommend and sell recruitment solutions that range from job board packages to content driven newsletter options including premium products.

• Our Salespeople are passionate about what they do, working hard and smart for their customers.  So, if you’re looking for a rewarding opportunity working in a fast paced, exciting & changing environment then please read on

• This is an office based role with the very occasional local face to face visit.

The Person

•  Friendly and outgoing with a terrific phone manner

•  Puts the client at the heart of the sale

•  Takes ownership and is accountable to targets

•  IT Literate and mentally agile

•  An interest and knowledge in digital solutions

•  Can demonstrate success in an outbound telesales environment

Hours 9am to 5.30pm reducing to 9am to 5pm during August & December

Non Contributory Pension

25 days annual Leave

Flexible working hours offered after satisfactory completion of Probationary period

How to apply: please click on the apply button to submit your application.

Norwood is looking for a driven and passionate self-starter to oversee its Employee Volunteering Programme. This is a unique opportunity to engage with and grow some of Norwood’s established corporate partners as well as the chance to create and build new relationships to deliver company volunteers into our services. Norwood’s Employee Volunteering Manager is also tasked with exploring further opportunities to work strategically with our corporate partners, such as through fundraising opportunities and to engage their staff through more skilled volunteering projects. Proven success in a related field and understanding of corporate social responsibility policy is preferable.

Some of the Main Duties include:

1. To work with the Head of Community Engagement to deliver the vision and strategy for Norwood’s Employee Volunteering Programme.
2. To develop an Employee Volunteering Programme that incorporates a wide range of physical, skill based and pro bono opportunities in line with current market expectations for employee volunteering and fundraising opportunities.
3. To lead on the day to day business development of the Employee Volunteering Programme and be the primary contact for the corporate sector.
4. Develop and nurture relationships with volunteer fundraisers, with the aim of maximising the funds they raise. Coordinate the appropriate use of volunteers to support local fundraising such as CSR days.

Essential Requirements:

• Proven success in developing productive business relationships
• Proven track record of building highly-effective relationships across a wide range of stakeholders both internal and external
• Show a clear understanding of Corporate Social Responsibility Policy and the wider corporate agenda.
• Experience of working within the voluntary sector.

Incentives/Benefits:

• The opportunity to work for a leading UK charity
• Competitive salary & benefits package
• Generous annual leave entitlement
• 1pm finish on a Friday
• A challenging and varied role
• A supportive team
• Additional leave during Jewish festivals 

Head Office:

• Located 3 mins walk from Jubilee Line tube on a busy high street
• Staff car park on site

Location: London with regular travel to Berkshire

Norwood is committed to offering high quality, continuous professional development for our staff.

Norwood is a disability confident employer. This means we are committed to employing people with disabilities.

This post is subject to an enhanced Disclosure and Barring Service (DBS) disclosure.

Patron: Her Majesty The Queen.

More in Common is a new international initiative, set up in 2017, to build communities and societies that are stronger, more united and more resilient to the increasing threats of polarisation and social division. 
We believe that social fracturing is one of the most pressing issues of our time. And that new approaches are needed if we are to build communities that have more in common than that which divides them.

More in Common is looking for a Finance Manager who has a passion for supporting not-for-profits and who will thrive in an international, fast-paced and demanding start-up environment where their work will influence the organisation’s strategic direction. This is the only full-time finance role in the organisation and a great opportunity for an experienced finance manager to grow into a Head of Finance role. 

Please see full job spec attached

If you are interested in applying please click the 'Apply Button' sending your CV and a cover letter (max 1 page).

 Use ‘Finance Manager’ in the email subject line. Applications will be reviewed on a rolling basis.
 

We are looking for an experienced Business Relationship Manager to manage the day to day relationships with business partners, ensuring we achieve consistency in engagement across the business. 

Springboard celebrates its 30th Anniversary in 2020, so we are looking for the right skills to promote and encourage new business relationship partnerships.  You will be part of a busy, fun-loving, friendly team who passionately believe in the organisation’s mission. This is a great place to work! 

The Springboard Charity helps young people achieve their potential, relieves unemployment for people of all ages and alleviates poverty by supporting people into employment within Hospitality, Leisure and Tourism. 

Its trading subsidiary, Springboard UK is committed to promoting the industry as a “first choice” career through sustaining brand awareness, promoting careers, attracting talent and providing services to its Business Partners. 

You will be an excellent communicator, have strong sales skills & financial acumen, a superb project manager and a great relationship builder!

We are looking for someone who has experience managing and organising a wide portfolio and will support us in building stronger relationships with our partners and suppliers.  The role requires you to support the customer and ensure that maximum benefit is gained from the services on offer from Springboard.

To achieve our outcomes you will get the opportunity to demonstrate your negotiation & sales skills, promote the Springboard brand, build long-lasting relationships with our current partners, with an aim of generating partners and suppliers;  are results-driven and love working as part of a dynamic and high performing team.  If this is you, we’d love to hear from you.

The Rewards:

Salary c£28,000 - £30,000a year, depending on experience, Additional bonus scheme linked to Springboard outcomes.  25 days’ annual leave and a great opportunity to develop your career in a growing Charity.

Deadline Monday 30 January 2020

For more information about Springboard Charity please visit our website. 

Please upload a CV and a supporting statement. 

This is a 12 month fixed term contract with possible extension.

We are looking for an experienced Corporate Partnerships Manager to join our team.

The landscape for corporate fundraising is shifting as businesses seek tangible social or financial returns on their charity investment. At JDRF we are looking to build long-term mutually beneficial relationships with corporate partners to help us find a cure for type 1 diabetes. You will use your experience of new business development and account management in fundraising or sales to research, secure and retain corporate partners for JDRF.

You will be responsible for creating and maintaining a pipeline of corporate prospects and managing the business development and account management process to optimise short, medium and long-term income generation.

You will have previous experience of:

• Income generation
• Corporate new business development
• Corporate account management
• Complex project management involving key stakeholders

As an employer we offer:

• Flexible working and will consider compressed hours
• Generous annual leave entitlement – 25 days and bank holidays
• Health cash plan
• Season ticket and cycle loan
• Pension scheme

To learn more about the role please download the job description. 

To apply for the role please complete the form below.

JDRF is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are a growing and ambitious charity and are dedicated to our 400,000-strong type 1 diabetes community in the UK.  We work closely with our international affiliates across the world, including the US, Canada and Australia.  We are a trusted source of information, provide support and raise the condition up healthcare and government agendas.

‘JDRF is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.’ 

Business Development Manager
London, W6

About Us

Oasis Community Learning is a ground-breaking global Christian movement and group of charities and social enterprises working in 51 community hubs located in 11 countries across the world.

We create a new sense of neighbourhood in communities that had previously been forgotten by society and our community hubs enable people to come together and fulfil their potential.

We are also raising the educational bar through our academies. A family of 52 educational institutions serving over 28,000 students from a variety of backgrounds, our academies seek to close the educational gap that exists between disadvantaged students and their more privileged counterparts.

We are currently looking for a Business Development Manager to support the expansion and development of our subsidiary, Oasis IT Services, which provides outstanding ICT services to academies and free schools.

What Oasis Offers

- A competitive salary
- OTE of £41,466 per annum
- Continuous Professional Development programme with training opportunities
- A supportive network and family of staff in a motivating working environment
- A competitive pension scheme with defined benefits, life cover and lower tax
- A generous annual leave allowance of 25 + 8 (Bank Holiday) days per year, rising to 30 + 8 after 2 years of service and more!

If you have experience in an IT sales environment and working with educational clients, this is an incredible opportunity to deliver projects that really make a difference to teachers and young people’s lives.

In this role, you will provide an inclusive service that combines education and IT so both teachers and students get the most out of the technology available and reach their potential.

So, if you want to join an organisation that is a leader in our sector and make a positive, lasting difference to the lives of educators and students, we want to hear from you.

The Role

As a Business Development Manager, you will identify and investigate new opportunities for Oasis IT Services to offer educational IT services in schools, academies and multi-academy trusts.

You will effectively manage our IT team to provide a high calibre service while covering a diverse range of duties involving bids, supply chain management, customer relationships and strategy.

Specifically, you will:

- Follow up leads through the production of proposals and costed service packages
- Ensure that there is capacity to deliver proposals, bids and contracts successfully
- Oversee the development of a marketing strategy for the business, including marketing literature, communications and event attendance
- Lead in the creation and development of bids
- Organise and chair IT service review meetings with members of the supply chain
- Manage client accounts and maximise the mutual benefits of these relationships

About You

To join us as a Business Development Manager, you will need:

- Previous experience of working within an IT sales environment with a proven history of successfully meeting targets
- Experience of working with educational clients
- Excellent written, communication and verbal presentation skills
- The ability to work on your own initiative to deliver results for the organisation
- The ability to make sound judgements and decisions
- A commitment to safeguarding and promoting the welfare of children and young people
- A willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos

Other organisations may call this role IT Sales Manager, New Business Development Manager, IT Sales Development Manager, Sales Manager, Technical Sales Manager, Business Sales Manager, or Sales Consultant.

So, if you are seeking a rewarding new role as a Business Development Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Do you want to play a key role in an organisation which stands up for children? Join us as Senior New Business Manager and identify and secure new strategic, corporate partnerships that align with Save the Children’s organisational objectives.

In our Fundraising and Marketing department, we fight for children every single day. We inspire millions of people, from individuals to large corporates, to support our quest for change. We go the extra mile - and we don’t rest until the work is done.

As Senior New Business Manager you will develop and implement ambitious sector strategies, producing tailored new business propositions and achieving an annual income target of over £500k. You will take personal responsibility and accountability for proactively generating leads, building networks, making contacts and bringing in new partnerships. You will demonstrate emphasis on external facing activity, meeting and engaging prospective partners and seeking and attending external events as an opportunity to generate leads.  In addition, you will:

• Work cross-organisationally, identifying when to engage technical specialists and senior staff in approaches and engagement, using the breadth of Save the Children to maximise opportunities
• Produce and deliver high quality, creative bespoke presentations and proposals, ensuring a tailored approach for each prospect
• Take a proactive role in feeding into the new business partnership strategy, generating ideas, bringing external insight and taking a lead role in agreed areas of delivery.

To be successful you will be proactive with excellent interpersonal skills, and significant experience of securing new corporate partnerships in the private or third sector. You will be a strategic thinker with the ability to influence others, alongside demonstrable experience of winning partnerships of £500k and above. Additionally, you should have:

• Excellent verbal and written communication skills, including effective proposal writing and correspondence to internal and external audiences
• Confidence networking with, and influencing, senior people both internally and externally in order to achieve agreed outcomes
• The ability to think creatively and to develop tailor made proposals to meet corporate and Save the Children objectives
• The ability to plan, prioritise and manage a varied workload in a pressured environment.

At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.

If you share our belief in the power of children, join the fight. It takes relentless determination, creativity and a real commitment to real change. Because every child should be able to make their mark on their world, and help to build a better future. We look forward to hearing from you.

To apply please visit our website.

Closing date: 9th February 2020

This inspiring children’s charity is searching for a New Business Manager to join their successful corporate team. This charity has some amazing partnership, most of which are worth in excess of £100,000. This role will work with the Head of New Business to seek out and secure new partnerships, you will be representing a well-known brand and building out a great pipeline.

You will be responsible for developing new strategic, COTY and commercial partnerships.

You will have:

• Previous experience of working in the commercial sector and/or working in the charity sector building relationships with new prospects


• A strong understanding of the Corporate Social Responsibility agenda


• Strong understanding of donor cultivation


• A pro-active approach and the ability to use your own initiative

Closing date: 30^th January

The charity reserves the right to close this post earlier if a sufficient number of applications are received.

If you would like to have an informal discussion, please call me on 020 30 062787 or email [email protected]

Do you enjoy a fast-paced environment? Are you focused and driven to exceed targets? Do you have the flexibility and initiative to deliver on partner needs? If so, read on...

We are looking for a passionate and dedicated Account Manager (Business Development) to join our team based in Wallington, Surrey. In return, we are offering a competitive salary of up to £32,452.08 per annum.

Crimestoppers is a charity which gives people the power to speak up about crime targeting them, their communities and the most vulnerable people in society. Our reporting line and website gives the public the confidence and ability to pass on vital information in total anonymity. Every day approximately 1800 people contact us about crimes including knives, drugs, child exploitation and fraud.

The Account Manager (Business Development) role

As part of a busy Business Development team, you will work closely with partners from the commercial, not-for-profit and government sectors to plan and implement activities that enable often the “most-hard-to-reach” to report crime without fear.

Reporting to the Head of Business Development, you will work very closely with other members of the team while showing initiative and proactivity.  Much of the work we do is cutting-edge for the sector, we welcome creativity and a solutions-based approach. 

The Account Manager position is very varied – liaising closely with Operations, Communications and our Analytics team and of course, at all times, overseeing and meeting partners, producing reports and writing evaluations.

You need to be comfortable working as part of a team that is driven by financial targets.

What are we looking for?

To be successful as our Account Manager (Business Development) you will have the below skills and experience:

- Account Management of commercial partners in either the charity or private sector

- Account Management experience of marketing, campaigns or communications

- Costing partner activities to ensure that we maintain NET income

- Negotiating contract renewals and pricing for commercial services

- Excellent verbal and non-verbal communication skills

- Excellent customer service and stakeholder management skills

- Support Director of Business Development and Head of Business Development secure new business

If this sounds like you and you’re interested in joining a great team and great organisation, then please click ‘apply’ today to find out more about our Account Manager (Business Development) role!

Crimestoppers encourages people from diverse backgrounds to apply. The successful applicant will be required to complete a DBS check.

Reg.Charity 1108687   

In this exciting role you will build and maintain a strong income pipeline and play a central role in pitching and creating winning proposals to commercial organisations foer this amazing childrens charity.

The Charity
Enables families who have a child with a life threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.

The Role
Work across teams to win new partnerships and deliver successful campaigns to meet agreed targets.
Build and manage income pipeline, targeting companies that include those with a synergy to the charity.
Identify key decision makers and use strong consultative and negotiation skills to articulate the benefits of the brand and therefore a potential partnership.
Leverage contacts and opportunities to gain sponsorship for key events and work creatively to find non financial support for charity operating costs.
Participate in the strategic planning and budgeting process for the Corporate team.

The Candidate
Proven experience of securing, maintaining and growing existing and new business relationships effectively.
Relevant sales and marketing experience working in a corporate fundraising and/or commercial environment.
Successful project manager, working to agreed targets and often conflicting deadlines.
Knowledge of principles that underpin good customer care.
Strong negotiation, networking and relationship management skills.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

SportsAid is looking to appoint a Corporate Fundraising & Events Manager to propel its new business development plan and support its exciting growth. You will be a key part of the income generating team, developing new business opportunities and resources to help the talented young sports people that the charity supports. Reporting directly to the Head of Fundraising, you will support the implementation and delivery of SportsAid’s fundraising strategy and take responsibility for the delivery of the charity's key events.

This is an exciting and key role that directly impacts the lives of the talented young athletes that the charity supports. You will relish the opportunity to identify, meet and develop corporate relationships as part of a committed and driven team. You are an energetic, detail-orientated fundraiser with a passion to help young people. You have a background in the charity sector and more than likely have an interest in sport.

Based in central London with a national brief, you will be responsible for growing our corporate partnerships and ensuring that our events are a huge success! Your role activities will include: 

• New business development of corporate partnerships and major gift opportunities
• Account management of a number of SportsAid’s partnerships
• Project management of SportsAid Week - the charity’s fundraising campaign week
• Overseeing the charity’s strategy for challenge events
• Assist in the development of the stewardship journey

You should be educated to degree level (or recognised equivalent) with a least two years fundraising experience and a track-record in securing new revenue and in developing long-term partnerships within the commercial sector. You will be able to demonstrate experience of planning, managing and delivering large commercial events and the ability to report progress.

In addition, you will have excellent organisational and presentation skills, and be an effective communicator with lots of enthusiasm. Sound IT skills and a working-knowledge of database management and Excel is essential.

SportsAid believes that diversity drives excellence and that representation is important in order to reflect diverse communities in 21st century Britain. SportsAid therefore positively welcomes and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment.

We positively encourage applications from all candidates regardless of age, race, ethnicity, gender, disability, marriage and civil partnership status, gender identity, background, religion, faith, sexual orientation, maternity status, pregnancy, belief or nationality.

All applicants will be asked to complete SportsAid’s equal opportunities form. This will be sent upon receipt of your application.

If you have the skills and experience to join SportsAid at this exciting time for British sport, please send your CV with a short cover letter outlining why you would be suitable for the role.

Start date: ASAP
Deadline for applications: 1st March 2020
Job type: 4 or 5 days a week (your choice), 3 month contract initially, with the intention of turning into a permanent role
Salary: £28,000 - £32,000 pro rata depending on experience
Holiday: 34 days pro rata (including public holidays + Christmas office break)

 

About Us

We are a rapidly growing communications agency that breathes life into brave ideas. The brave ideas that we seek out are those that help experts communicate in the simplest ways to the audiences that matter. By getting experts to engage broader audiences, we hope to reduce the growing levels of polarisation in Britain and America.

This involves working with organisations like think tanks, universities, and governments to create communications strategies, run social media campaigns, build websites, and develop brands.

A selection of recent/current projects...

• Digital: United Nations University. UNU were looking to mobilise the financial sector to take action in the fight  against modern slavery and human trafficking. To accompany the launch of their report, UN University commissioned Cast from Clay to design and build some online assets.
  
  In particular, we designed two online tools to encourage finance professionals to engage in the report’s content in a more accessible way.
  
  The work included a chatbot-inspired interactive experience to helps users gauge the extent to which their organisation was vulnerable to the risk of facilitating modern slavery and human trafficking. These launched to a very positive reception.

• Social: NATO Engages. A consortium of organisations – including RUSI, the Atlantic Council, the Munich Security Conference and GlobSec – was responsible for organising a conference ahead of NATO’s Summit of allied leaders, to commemorate its 70th birthday.
  
  The consortium tasked us with broadening the conversation around NATO beyond the usual community of national security experts. To do this, we developed three Twitter threads around three themes. We also devised a strategy to put a small amount of paid promotion behind the social media posts.
  
  The result was over 7,000 Twitter engagements over a period of three weeks, and a huge increase in reach.

• Strategy: The Centre for Food Policy. We have recently won the brief to develop the communications strategy for the Centre for Food Policy at City University.
  
  Our work will include: management workshop, user research, channel review, communications and content strategy. More to come...

The Job

Our core team is small and close-knit, and we have strong relationships with a veritable tribe of freelancers who bring their specialist expertise to bear on individual projects. They are very much part of our family.

We’ve recently seen several client wins, and are in need of an account manager to join our core team and take the lead in running specific client accounts.

We’re on the hunt for a generalist rather than a specialist. You’ll be someone who can quickly build relationships (clients and colleagues), has a keen eye for detail, and is able to anticipate issues before they become problems. You’ll have a sense of urgency about you, and not be afraid to muck in to the most mundane of jobs (you can expect us to be right there with you).

One day you’ll be managing a print design process, liaising between the design team in the UK, proofing their work before sending to a client in the US. The next you may be running sessions in a workshop to help a client rethink their strategic positioning. The day after you may be dreaming up OpEd ideas to pitch to media (and doing the pitching).

We do a lot of website development work, so likely one of the first things you’ll have on your plate will be managing a website development project (or two) from start to finish. As with everything, you can have as much or as little support from us as you want.

Working at Cast From Clay is about more than just client work. You’ll be someone with ideas. Someone who thinks outside the box. Someone who wants to get involved with a younger agency and shape its development.

At a philosophical level, you’ll be hungry to change the way think tanks perceive their role in society. We couldn’t care less what your politics are, but you won’t be someone that is content with the status quo. Indeed, you may have debated whether think tanks themselves are part of the problem.

We were recently described as the “think tank for think tanks” by the communications lead of a top US think tank. Spending time thinking will be something you enjoy doing, but knowing how to turn that thinking into communications that will have an impact is crucial.

The role offers a breadth of project experience among a diverse array of policy organisations. It also offers a lot of freedom. Our brand is shaped by those that fly under its flag, and you will have the freedom to nurture our brand in your own way.

We’ll look to you for ideas on how to run our social media accounts and newsletter, and to devise a brand ambassadors programme to build relationships with forward-thinking think tank communicators. We’re always open to new ideas for things to do.

We all work a day a week from home. And at least half a day each week we’ll expect you to be out and about, going to events, meeting new think tankers, taking them through our research and building relationships across the industry. There is no expectation that you bring in business, but if you do (and we’ll support you strongly) you can expect your salary to increase quickly.
 

Our philosophy

• Tom Hashemi, The Business of Ideas is in Trouble: re-injecting facts into a post-truth world, War on the Rocks

• Aidan Muller, A new model for think-tank communications, Cast From Clay

• Aidan Muller & Tom Hashemi, Why the public should matter to think tankers, Cast From Clay

Box ticking

Must haves

• A belief that the status quo isn’t good enough

• Three to five years’ communications experience

• Experience managing print design and web projects

• Diligent, excellent attention to detail, a strong work ethic

• Ability to meet deadlines whilst not letting the ball drop on other projects

Nice to haves

• An understanding of digital marketing, including PPC and SEO

• Some experience of Google Analytics and Google Tag Manager

• Some experience with WordPress

• Microsoft Office skills (mostly Powerpoint, some Word)
   

What you can expect to work on in your first month

Client work

• Mid-tier think tank: rebrand

• Challenger UK think tank: communications strategy

• Energy-focused think tank: web build

• Leading US think tank: print design

Sales & Marketing

• Adobe InDesign training

• Attend at least one think tank event per month on behalf of Cast From Clay

• Write at least one blog post per month (for our blog, or to pitch in somewhere else)

• Develop and implement Cast From Clay brand ambassador programme

• Revisit and update internal content strategy, plan quarterly social media calendar

Interested?

If this sounds like you, please submit an application that includes:

1. A short covering letter in the body of your email that includes the below (we don’t need any more than this):

   1. 100 words on an idea you’ve heard recently that has stayed with you (it doesn’t have to have anything to do with politics or policy), and;

   2. 100 words identifying a piece of comms you think is amazing, and why.

2. Your CV (no more than 2 pages)

As a Business Systems Analyst within our team, you will help Stewardship move forward with products and support the staff using those products by delivering a logical, reasoned, effective service.You will be expected to be part of a team who pray together and seek to define systems which help to deliver our missional goals.

Main responsibilities

Product Specialist:

• Understand how the functionality of our core giving platform is built and used
• Support the staff using those systems with expert knowledge of those systems
• Guide the direction of new functionality for those systems with the project management team

Write specifications for new system functionality based on business requirements and fitting in with an Agile methodology:

• Write specifications for new features in our bespoke software working with our product team to agree fit with user experience designs and our system development agency to align with the development process
• Read and feedback on specifications for new features in our bespoke software

Test new product releases:

• Test each sprint prior to a full release to minimise bugs within the software
• Remaining bugs and errors are identified as part of the test process
• Ensure no major bugs are identified when the software released within Stewardship or to external clients
• Where minor bugs arise, develop and communicate suitable workarounds for the appropriate users

Support the Giving Services, Philanthropy Services, Deposits and Finance teams:

• Provide advice and guidance to enable system users to address problems
• When issues arise deal quickly and effectively with them in conjunction with the IT team

Design, create and maintain system communications to givers and recipients:

• Create and update communications including attachments and statements in StreamServe quickly and without error, meeting business objectives
• Ensure Giving Services and clients understand the communications generated
• Ensure processes are replicable and reliable

Specify, design and develop reports, using SQL, within products and to support the business:

• Occasionally create new reports, ensuring the results are technically accurate
• Ensure any changes are made effectively and communicated internally and where appropriate, to end users
• Occasionally produce reports to meet user expectations and business requirements quickly and effectively

Undertake ad hoc analysis, using SQL, to provide insight and understanding:

• Occasionally respond to internal and external requests for data analysis to meet business needs
• New tools and applications are learnt and skills acquired to increase capability

In your role you will be responsible for the design and/or modification of business processes, producing process metrics to evaluate effectiveness.  You will have discussions with relevant stakeholders and other significant parties in order to understand the problems and the required outcomes. You will be required to gather information, document processes and analyse business needs in order to present the requirements to all required parties. You will then ensure that any relevant technical specifications meet those requirements. This role may also include performance or user acceptance testing.

main responsibilities

• Evaluating and documenting business processes, anticipating requirements, defining process metrics, uncovering areas for improvement, defining solutions, and managing their implementation.
• Ensuring solutions meet business process needs and requirements
• Leading ongoing reviews of business processes
• Liaising with relevant stakeholders; working closely with clients, managers and the release team
• Conducting meetings and presentations to share ideas and findings
• Gathering critical information from meetings with various stakeholders and producing reports
• Performing requirements analysis for allocated projects
• Monitoring deliverables and communicating the results
• Performing user acceptance testing