Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

The National Citizen Service (NCS) is a flagship policy at the heart of the coalition government’s vision for building a Big Society.  The programme brings together 16–17-year-olds from different backgrounds in a summer programme which includes adventure, discovery and meaningful social action.  NCS aims to support participants’ personal and social development and help them develop the confidence, skills, and attitudes they need to take on active roles in their communities and develop themselves for their own future.

Job Description

To provide office management and administrative support to the NCS regional team. The role will include day to day management of the office and liaising with Catch22 internal HR and payroll to ensure that seasonal staff are ready to go on Programme.

To review incoming correspondence and to prioritise matters for the Manager’s attention, responding to administrative requests and routine issues subject to considerations of commercial sensitivity and confidentiality.

To manage the day to day running of the office environment and coordinating facilities, scheduling and organising meetings and office hospitality.

 To distribute information and programme updates to projects and partners, via e-mail and hard copy, as instructed by the Contract Manager. Including support to monitor internal reporting requirements.

 To develop and maintain effective administration systems for the National Citizen Service and National Programmes, including maintaining up to date work diaries and arranging travel and accommodation for the team.

To support regional teams to recruit the volumes of seasonal staff required through management of smart recruiters and supporting at recruitment events when required.

To manage the onboarding process of all seasonal staff in line with Catch22 safer recruitment policy and ensure that staff are ready to go out on programme.

To support regional teams in the assessment and selection process for seasonal staff and play a pivotal role in the retention of staff through ongoing communication and social media.

To manage the timesheets process for seasonal staff to ensure staff are paid correctly and on time through liaising with Catch22 payroll.

To support NCS delivery and recruitment teams with data inputting, including expressions of interest forms from service users.

To support with the secure handling of cash and data records in the office, ensuring that processes are followed when signing monies in and out of the office.

The manage CRM systems to ensure compliance against contractual requirements relating to staff onboarding, including ensuring that all DBS and data is recorded accurately.

To monitor CRM reports daily to identify any data quality issues on the CRM system and to raise any issues with relevant managers.

To assist with Health & Safety functions of the office and ensure that all health and safety processes are up to date.

For full job description please click here.

Qualifications

Essential:

• A-levels or equivalent 
• Excellent communications skills orally and written
• Prioritisation of administrative duties
• Good time management
• Accurate date inputting of data on database
• High attention to detail
• Able to work off initiative as well as being able to be an effective team member
• Clear understanding of Catch22 and its vision, mission and ethos
• Experience of working in an administrative role
• Minute taking and distribution at a strategic level
• Practical experience of supporting and organising events
• Experience in the recruitment, selection and onboarding of staff
• Office management experience
• Ability to communicate at all levels
• Ability to work under pressure and manage multiple priorities
• Proficient in use of IT and new media technology

Additional information

You will report directly to the Regional Manager. Successful NCS delivery also relies on developing good relationships with internal Catch22 HR and Finance services.

Salary: £22,000 pa

If you’re an outgoing, motivated, energetic, articulate, resilient and commercially aware individual who has hands-on experience of leading groups in outdoor environmental activities, and you want to prospect for business, book, plan, and lead a wide range of corporate volunteering activities on the tidal Thames and its tributaries, get in touch! You'll join us at the frontline of tackling the climate and nature emergency.

Hands-on experience, environmental knowledge, commercial awareness and good administrative skills are equally important. This is a physically demanding and fast-paced job with plenty of responsibility which will suit an ambitious person who is early in their environmental career or someone who wishes to change direction. Thames21 is growing, so there is good potential for career progression and building a team. You will be joining an ambitious, fast-growing, supportive and passionately committed team.

Requirements:

• Experience of managing and delivering volunteer activities in outdoor settings
• A good knowledge of rivers and local environmental quality issues
• Drive, initiative, and problem-solving skills
• Commercial awareness and excellent administrative and organisational skills
• Excellent verbal communication and interpersonal and relationship-building skills
• Ideally, some experience and understanding of corporate structures
• Full clean driving licence and the confidence to drive a long wheelbase van around London
• Competence with MS Word & Excel and experience of a CRM for communication and data analysis.

Thames21 wishes to reflect the diverse communities it serves and encourages applicants from all sections of the community.Training will be given in leading group activities outdoors on rivers. Because of the extensive travel involved, applications are invited from candidates who live within the Greater London area. Thames21 will only recruit within the stated salary band for this role. Thames21 offers flexible working. 

Intro

Although we are proud to be affiliated to the RSPCA (South, East and West Devon Branch), Little Valley Animal Shelter is a completely separate, self-funded, small, local Devon charity (205154), located on a beautiful 20-acre site just outside Exeter. We have been operating from this site for over 30 years and despite the many challenges faced, last year we were able to rescue hundreds of vulnerable animals and we rehomed almost all these pets.

All our team are passionate about the many animals we care for and many of our staff have been with us for a number of years. With the future looking a little brighter (from the pandemic perspective) now is a great time to join our team as we have recently finished the rebuild of our new animal facilities, and are now poised to develop further and expand our services across Devon. 

About the role

Working alongside our finance manager, and to a lessor extent our CEO, the accounts and support services administrator will be responsible for processing our day to day finances and providing a range of support services. We are looking for a team player who can communicate effectively with colleagues. 

About you

The accounts and support services administrator will need to be highly numerate (although not essential, ideally AAT qualified or part qualified or equivilant)  with a comprehensive knowledge of bookkeeping/accounts and advanced Excel skills. 

The support serives aspects of the role requires good admin, multi taking, proiritisation and organisational skills.

We are also looking for a team player who can communicate effectively with colleagues 

Finally you will be highly motivated by our Charity’s work and have the ability to work effectively with the minimum of supervision, demonstrating integrity, understanding and empathy.

This is a permanent full time role working 37.5 hrs a week.

About Little Valley, why you should join us.

Little Valley - Big Heart 

It goes without saying that the biggest draw for people who want to join our team is their desire to help animals in need. Rest assured you will be to see first hand the importance of your role at Little Valley and also the impact it makes on the lives of the many animals that we care and support.

Little Valley Animal Shelter is a local Devon charity based in a beautiful 20-acre countryside site on the edge of Exeter. We are a separately registered Branch of the RSPCA meaning we are governed by certain overarching guidance to ensure excellent standards of care but receive minimal funding from the national charity. Because of this, working for Little Valley is challenging but hugely rewarding; with every achievement making a difference to animals on site and in our surrounding communities.

It costs over £1m a year to run Little Valley and we are in a strong and stable financial position, ready to invest in the development of our beloved charity and increase the levels of support we can offer to the animals in our region.

Our team of 33 staff and over 100 volunteers are based both at the Shelter and in our 5 retail shops which are dotted around the Devon area. The Shelter has over 30 dog kennels, including a specialist behavioural area. We also have over 50 cat pens, including a special cat compound. Finally, Little Valley has a unique stand-alone facility where we can house over 50 small animals such as rabbits, guinea pigs, ferrets and a wide range of rodents, not to mention birds of all shapes and sizes in our private aviaries. Over the years our extensive grounds and wildlife areas have also cared for farm animals, many of whom are now happy and much loved in their new homes. Working at Little Valley means you’re able to follow the journeys of the animals we care for, watching them from when they arrive with us, often from sad backgrounds, to when they are happily rehomed.

April 2020 marked a milestone in Little Valley's 30-year history as our final new kennel block were completed and commissioned - over the last few years we have totally rebuilt our cattery and dog kennels to allow us to deliver our highest standards of care in the very best facilities possible. The total cost of Little Valley's rebuild project has been well over £2m. 

It is a great time to join our wonderful team as the rebuild is now behind us and we are in the final stages of agreeing our strategy for the way forward. In the coming years we will be supporting even more animals who need our care in the Devon area and also raising our profile and diversifying our income streams to provide a more stable platform for the future. 

Victim Support is looking for a Casual Business Support Administrator based in Rumney, Cardiff.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identify what matters to service users and empower them to take control of their journey. The nature of service required will vary depending on individual circumstances and will range from short term intervention to deal with specific issues to more regular on-going interventions addressing a range of needs and/or supporting individuals through a lengthy criminal justice process.

The purpose of this role is to provide administrative support to the South Wales Victim Focus Service.

The post holder will work within a team of staff and volunteers, with the main functions of their role to manage the day to day administration of the service and to ensure up to date and accurate recording of all information. Assistance with the volunteering recruitment as well as marketing and advertising the service across South Wales.

The ideal candidate will have a can do attitude and be ready to use their initiative to support a busy and evolving service in their vision to help victims cope and recover from their experiences.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Victim Support, South Wales Victim Focus is looking for a full-time Victim Focus Business Support Administrator based in Rumney, Cardiff.

This is a fixed term contract which is currently anticipated to come to an end December 2022.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identify what matters to service users and empower them to take control of their journey. The nature of service required will vary depending on individual circumstances and will range from short term intervention to deal with specific issues to more regular on-going interventions addressing a range of needs and/or supporting individuals through a lengthy criminal justice process.

The purpose of this role is to provide administrative support to the South Wales Victim Focus Service.

The post holder will work within a team of staff and volunteers, with the main functions of their role to manage the day to day administration of the service and to ensure up to date and accurate recording of all information. Assistance with the volunteering recruitment as well as marketing and advertising the service across South Wales.

The ideal candidate will have a can do attitude and be ready to use their initiative to support a busy and evolving service in their vision to help victims cope and recover from their experiences.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAM

Post: Business Support Officer 

Hours of Work: 37 hours per week (some out of hours maybe required)

 
Salary: £22,183 + up to 6% matched pension contributions + 31 days

annual leave entitlement (plus bank holidays).

Job purpose: To provide  efficient, flexible and proactive support to the Senior Leadership Team and to assist and provide cover for the Executive Assistant when required.

Responsible to: Executive Assistant

Duties and Responsibilities:

General Support to Senior Leadership Team:

• Service meetings as required, including planning and preparation, providing general support, taking and distributing minutes & papers, and typing up flipcharts and notes.
• Prepare agendas and take minutes for meetings as needed
• Manage and respond to a variety of correspondence
• Develop and maintain an effective progress chasing system
• Prepare and assist with presentations and spreadsheets, including creating PowerPoint presentations to a high standard for internal and external meetings
• Undertake research and information gathering activities and provide management information data as requested.
• Assist in maintaining inventory and manage equipment including troubleshooting of basic hard/software problems, working closely with relevant parties.
• Set up and maintain appropriate, effective and efficient office systems as required.
• Work effectively with the central administrative team.
• Work within BSWA’s administrative and financial systems and provide support where required.
• Ensure BSWA complies with data protection standards and registrations.
• Ensure that all information received is treated in the strictest confidence, and that all such information is regulated and controlled in a similar manner.

Support to the Chief Executive

• To work with the EA to organise and maintain CEO’s diary, including scheduling of appointments, meetings etc., and ensuring no conflicts arise and suggesting alternatives as necessary.
• Ensure effective management of all incoming and outgoing mail, including email; assessing and redirecting, as well as prioritising, archiving and highlighting important mail to EA
• Screen all minutes, mail, paperwork, to highlight action points in a timely fashion and ensuring actions are implemented.
• Leading ad hoc projects as directed by the EA

Other duties:

• To maintain the confidentiality of the women and children using the service and in all matters relating to the organisation.
• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation.
• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.
• To work within BSWA and local multi-agency child and adult safeguarding procedures.
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice.
• To undertake any other duties required by BSWA, which may arise and commensurate with the post.

Benefits:

• 31 days annual leave (excluding bank holidays)
• Up to 6% matched pension contribution
• Free access to Employee Assistance Programme
• Life Assurance scheme while in employment
• Cycle to Work scheme

Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

Relate London North East and Essex, the leading provider of relationship support services across the region, is seeking a Chief Executive.

Relationships with family, partners, friends and colleagues play a big part in how happy we are, and when they aren’t healthy, we suffer. Relate is here to develop and support relationships particularly by helping couples, families and individuals to make their relationships work better through counselling or mediation. 

Part of the national federation of Relate, we are a local charity with a turnover of around £980k and a team of 74 employees including 54 practitioners.

To be considered for this post you must have proven management experience, the ability to implement projects and plans to achieve targets and results, excellent communication skills, and the energy and commitment necessary to lead a busy charity at a key time in its development.

We expect candidates to demonstrate an understanding of the kind of services Relate provides and a passion and commitment to our social purpose.

This post is subject to an Enhanced DBS (Disclosure & Barring Service) Check.

Closing date 10th December 2021,  Interviews will be held on 17th and 18th January 2022

We are With You are looking for Business Development Partners to join our NBCR team - New Business and Contract Team.

We want experienced business development professionals or individuals with comparable and/or transferrable experience, to drive forward our strategy and ambition to develop and grow our services to reach more people.

We are one of the UK’s largest substance misuse and mental health charities providing services since 1967 (formally as Addaction). We believe everyone should feel comfortable getting the support they need and we design and deliver our services to achieve this. Our range of services include community and prison substance misuse, recovery services, community link workers, complex needs services, and children and young people’s services.

Responsibilities

Joining our national team of business development partners, bid writers and regional directorates means you’ll be taking on a key leadership role in the design and delivery of successful tenders. 

We are at an exciting stage as an organisation, with a clear focus on our strategy and a successful track record of winning new services that help more people. You’ll join a growing team and have the chance to share and further develop your skills, knowledge and experience, alongside a brilliant team of experts from across our organisation. 

The role

Working as part of the New Business and Contract Retention Team, you’ll be embedded in one of our 5 regional areas. You will have joint responsibility, alongside the Regional Director of Services, for retaining existing contracts and winning new business opportunities, and be responsible for leading all aspects of the tender process. 

You will lead and work collaboratively with a tender team that includes Directors of Services, clinicians, bid writers and departmental leads to develop service models, budgets and partnerships for tenders.

What we’re looking for

Within this role, you’ll need to think creatively and be confident challenging existing ways of working. The type of experience that you will bring to this role may include: 

• being an experienced manager and leader

• having a proven track record in business development or have worked in operational management, or other comparable leadership or management roles

• being a highly competent project manager, with proven experience of leading and managing complex tenders or other projects across a team.

On a personal level you’ll 

• be a confident and highly competent communicator who is able to engage and influence senior stakeholders

• have excellent IT skills, be highly numerate and be able to analyse and work with complex data and financial information

• be a team player, who respects the experience and skills of their team, and is able to give and receive feedback

• be committed to the values and work of We are With You.

Why work for us? 

As a team, we work flexibly to meet business needs; usually available during core business hours. When normal travel resumes, you should expect UK travel, overnight on occasions. We offer flexible working within the team to accommodate this and balance work and life commitments.

 Further information

• 1 x Permanent position - London and South East, 

• 1 x Interim 6 month post - Scotland

Both roles are full time for 37.5 hours per week.

Interviews will be held as suitable applications are received and take place virtually on Google Meet. If successful candidates are appointed then the advert will close sooner than the advertised date. 

The Prince's Trust is a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome.

In this exciting and varied Business Development role, you will be focused on supporting and developing strategic partnerships from multiple sectors, principally retail, consumer, leisure, hospitality, as well as the future economy sectors of digital and green jobs.

We’re looking for someone who has an eye for detail and is confident at building relationships with stakeholders from all levels of the corporate world. And of course, you will be genuinely passionate about supporting Young People. 
 
You will support a wider Business Development team target of £4m+ through key administrative tasks, including prospect list and internal systems management. You will have the opportunity to develop your relationship management skills while supporting the development of engaging proposals.

You will be a confident in solving problems and ready to take a creative approach where needed. You will have a good understanding of both the corporate responsibility agenda and the needs of business. You will be joining an organisation committed to being the best for young people, our supporters and our staff. Training and support will help optimise your own development alongside the rich and diverse nature of this role.
 
Your passion and commitment to the cause will be critical to your success in the role, as will your ability to articulate with great confidence, the huge impact that The Prince’s Trust has on those that it serves.

About the role

This is an exciting time to join Shropshire Partners in Care, the care association for Shropshire, Telford & Wrekin, with social care in the spotlight both nationally and locally. We are a not-for-profit organisation representing approximately 240 independent care/nursing homes, supported living and domiciliary care providers in Shropshire and Telford & Wrekin. We are the local voice for the independent adult social care sector and offer a wide range of services for care providers including training, a Disclosure and Barring Service and a wide range of workforce initiatives.

We are seeking a Business Operations Manager to support the leadership and governance of the organisation, with specific focus on financial management, governance, IT and facilities, and HR and staff management.

You will play a pivotal role in supporting the Chief Officer and our Board of Directors in the financial management and governance, and the operational management, of the organisation to ensure that it is effectively managed.

About you

You will have knowledge and experience in financial management, corporate governance, IT management and facilities management.

You will need effective interpersonal and influencing skills, excellent communication skills, and strong organisational and management abilities.

Knowledge and experience of working with a Board of Directors/Trustees, and of managing external accreditations/membership required as a training provider, would be desirable.

How to apply

To apply, please submit your CV and a supporting statement of no more than 3 sides of A4 by no later than 11.30pm on Sunday 5 December 2021. Your supporting statement should describe how you meet the essential and desirable criteria in the person specification for the role, as this will be used to shortlist applications.

Please also complete and return the following documents:

• Equality and Diversity Monitoring Form.
• Staff Recruitment Consent Form and Privacy Notice.

Please also read our Statement on Recruitment of Ex-Offenders before submitting your application.

The vacancy

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We actively encourage people with Parkinson's to apply.

You’ll play a key part in ensuring we continue to deliver an excellent service to our supporters and those living with Parkinson’s by being the first point of in person contact for anyone that arrives at the Parkinson’s UK premises. You’ll signpost and respond to their needs when they attend at our office.

What you'll do

• Be the first point of in-person contact for anyone that arrives at the Parkinson’s UK premises and you’ll signpost and respond to their needs as appropriate 

• Support the facilities team in dealing with day to day activities such as mailing, recording and distributing equipment to remote based workers

• Coordinate team or theme team meetings, circulate agendas and make meeting notes

• Provide support with financial administration tasks such as checking expense claims, raising purchase orders, process incoming invoices and responding to requests as needed

• Support leads across the Planning and Transformation Directorates with coordination and scheduling of meetings

• Support with back office administration 

What you'll bring

• Experience in a customer facing role

• Confidence in meeting and greeting people in a office environment 

• Excellent verbal communication and interpersonal skills to deal with internal and external stakeholders

• Excellent administration skills, including data input, preparing schedules and coordination of meetings

• Experience of developing and maintaining effective working relationships with senior stakeholders

• Experience of operating in a modern digital workplace, including using digital tools to work collaboratively and productively

• Experience of being able to work unsupervised under own initiative and prioritising workload

• Ability to work collaboratively

• Maintain a professional appearance and work area

Closing date: 2 December 2021

Interviews will be held at the UK Office (London, Victoria) on 13 December 2021

At BACKUP North West, we believe no young person should experience homelessness. For the young people that do, Backup aims to be an outstanding provider of high quality, holistic housing and support services. We want to find the right person to help us see our vision.

We are looking for someone to manage our busy office in the centre of Bolton. To work with all colleagues but mainly with the CEO and managament team. Also line manager a great team of administrators.

Please go to our website to apply for this job, we do not accept CV's.

We are looking for an amazing aminsitrator with a Can- Do attitude that will get our office in order and keep us all organised.

Your main  role will be to manage the day to day functions of the office, including Health & Safety, stationery and sourcing items for the set up of new supported accommodation porperties; as well as providing Admin support for the CEO & Business Development Manager

If you are keent to support the office team to function in a professional and efficient way, enabling beneficiaries to receive the a high standard of service.then this could be the role for you.

Post:  Domestic Abuse Hub Administrator

Hours of Work:37 hours per week (some out of hours working may be required)

Salary: SCALE 4 £20,092

Responsible to: Hub Manager

Job purpose:

To provide comprehensive administrative support to DA Hub services, enabling the team to operate effectively and efficiently.

Duties and Responsibilities

Administration:

• Ensure adequate records are kept of all services users as required.
• Provide administrative services such as photocopying, filing, letter writing, typing reports etc.
• Ensure that all information received is treated in the strictest confidence and that all such information is regulated and controlled in a similar manner.

• Organise and maintain electronic filing systems and archiving on a regular basis and any other systems as required.
• Assist with monitoring and data collection and inputting and contribute to the regular production of statistics and reports.
• Submit external referrals, deal with any correspondence around them, and monitor and record outcomes.
• Develop and maintain an effective progress chasing system
• Collaborate with other team members to ensure needs of the service are met.
• Work with the Central Administration team as well as the Finance team to ensure systems are kept up-to-date
• Work with other projects administrators to offer consistent and comprehensive administration across the projects.
• Make appointments and room/venue bookings as and when required.

• Ensure cover is maintained at all times possible, calls and emails are answered promptly and professionally and enquiries are answered.
• Support the reviews of the service and the work around quality marks and accreditations.

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the services, staff, volunteers and service users by:
  • Maintaining BSWA communication records
  • Following safety procedures
  • Attending team and other meetings
• To attend support and supervision sessions with your line manager.
• To develop professional working relationships internally and with external agencies.
• To be involved in the annual review process.

General:

• To maintain the confidentiality of the women and children using the service and in all matters relating to the organisation.
• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation.
• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.
• To work within BSWA and local multi-agency child and adult safeguarding procedures.
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice.
• To undertake any other duties required by BSWA, which may arise and commensurate with the post.

Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010).