Business and hr manager jobs

Salary: £45,855 - £52,988

Location: Hybrid between home and our exhibition locations in London (Your attendance in the office will vary flexibly between 1-2 days per month, depending on business need. We cannot offer fixed days at home. You are responsible for your own commuting costs).
Contract: Permanent, Full time.
Hours: 35 hours per week
Reporting to: CEO
Direct reports: Finance & Operations Manager

Role summary

As Head of Operations, you will play a pivotal role in ensuring the Ben Kinsella Trust has the strong operational foundations needed to maximise its impact and support continued growth. Reporting to the CEO and as a member of the Senior Leadership Team, you will provide strategic leadership across the charity's operations, governance, finance, HR and IT, ensuring the organisation operates efficiently, remains compliant and has the systems and infrastructure required to deliver its mission.

You will lead the development and continuous improvement of organisational systems, policies and processes, driving operational excellence and enabling colleagues to focus on delivering high-quality programmes, campaigns and services. Working closely with the CEO, Finance Manager, trustees and external partners, you will oversee governance, risk management, financial planning, people and culture, and digital infrastructure; ensuring the charity is well-managed, resilient and equipped for future growth.

We're looking for a proactive, organised and collaborative leader who enjoys improving how organisations work and can balance strategic thinking with practical delivery. Your leadership will help ensure the Ben Kinsella Trust remains a well-governed, financially sustainable and high-performing organisation, enabling us to honour Ben's legacy and prevent knife crime through education and campaigning.

Key Responsibilities

Operations

• Lead the development and continuous improvement of operational systems, processes and policies to ensure the charity operates efficiently, consistently and in line with best practice.
• Oversee organisational project management, ensuring strategic projects are effectively planned, monitored and delivered on time and within budget.
• Develop and maintain effective systems for organisational planning, reporting and information flow, ensuring senior leaders and trustees have access to timely and accurate information.
• Identify opportunities to improve efficiency through process redesign, automation and the effective use of technology and digital systems.
• Provide operational leadership across the organisation, ensuring resources, systems and infrastructure effectively support programme delivery and organisational growth.

Governance

• Lead the charity's governance framework, ensuring compliance with Charity Commission requirements, statutory obligations and internal policies.
• Maintain the organisation's policy framework, ensuring policies are regularly reviewed, updated and effectively implemented across the charity.
• Lead organisational risk management, maintaining the risk register and supporting senior leaders and trustees to identify, monitor and mitigate strategic and operational risks.
• Ensure appropriate compliance with data protection, safeguarding, health and safety, insurance and other regulatory requirements.

Finance

• Lead the charity's financial management, working closely with the CEO and Finance Manager to develop budgets, forecasts and management accounts.
• Monitor organisational income and expenditure, providing financial analysis and recommendations to support effective decision-making.
• Oversee financial controls, procurement processes and delegated authorities, ensuring robust stewardship of the charity's resources.
• Support the preparation of statutory accounts, annual budgets, audits and financial reporting for the Board of Trustees and external stakeholders.
• Develop financial systems and reporting processes that improve visibility, accountability and organisational planning.

HR & IT

• Lead the development of the charity's people infrastructure, ensuring effective HR policies, systems and processes to support employee wellbeing, performance and compliance.
• Oversee recruitment, onboarding, performance management and learning and development processes, working with managers to build a high-performing and inclusive culture.
• Ensure the charity's HR systems and employee records are maintained accurately and comply with employment legislation and GDPR requirements.
• Lead the organisation's IT strategy and digital infrastructure, ensuring staff have secure, reliable and effective technology to support their work.
• Oversee cyber security, business continuity, system procurement and relationships with external IT providers, driving continual improvement in digital capability.

How to apply

Please upload a CV and Cover Letter (no more than 2 sides of A4).

When you’re ready to apply, please use the ‘Apply’ button; we’re not able to accept emailed CVs or supporting statements.  

For a chat about the role before applying, please call the charity and ask for Patrick.

We are accepting applications and interviewing on a rolling basis. We reserve the right to close the vacancy earlier than advertised.

Applications close: Monday 3rd August @ 9:30am.

For Recruiters:

This role is not currently open to recruitment agencies. We work with a small number of trusted recruitment partners where agency support is required and will contact these suppliers directly if appropriate. We kindly ask that agencies do not contact us regarding this vacancy.

Programmes HR Manager

Remote UK

Starting salary for this position is £41,628 per annum (plus contributory pension)

About MAG:

MAG (Mines Advisory Group) is an international humanitarian organisation based in Manchester, UK, and working in 32 countries. We remove landmines and unexploded ordnance to release safe and productive land for communities, and work to reduce the threat of armed violence by supporting governments to safely manage weapons and ammunition. In 1997, MAG was a co-recipient of the Nobel Peace Prize for our work campaigning for the Anti-Personnel Mine Ban Convention.

About the role:

As a MAG Programmes HR Manager, you will provide trusted generalist HR advice and support to our programmes across Eastern Europe, Latin America and the Caribbean, and Sahel West Africa. Working with Regional Directors, Senior Managers in Country and local HR teams, you will advise on complex people issues and change, strengthen in-country HR and manage risk across varied legal and cultural contexts. You will directly support Eastern Europe and Latin America and the Caribbean and line manage the HR Advisor supporting Sahel West Africa. You will also contribute to policies, employment frameworks, reward, new programme set-up and wider People and Culture projects. The role includes overseas travel to our programmes.

Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding and background checks on our website.

MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

About you:

You will have a strong track record of delivering HR services in an international or multi-country setting and advising senior managers on complex, sensitive or high-risk people matters. You can interpret employment law, policy and contracts to provide credible, practical advice across different operating contexts. You will bring sound judgement and discretion, together with strong communication, influencing and project-management skills. Experience of line management, coaching or mentoring is essential, as is the ability to work autonomously and build effective relationships across cultures and at a distance. International NGO experience is desirable, French and/or Spanish language are highly desirable, and Ukrainian language skills would also be an advantage.

We’re looking for someone with:

• A demonstrable track record of managing and delivering HR services in an international or multi-country setting.

• Experience of advising senior managers on complex, sensitive or high-risk employee relations matters, using sound employment-law knowledge and judgement.

• Experience of developing or improving HR policies, procedures, systems or employment frameworks and delivering work to a high standard.

• Experience of line management, supervision, coaching or mentoring, with strong communication and influencing skills across remote and culturally diverse teams.

Benefits and Further Information:

• Salary: £41,628 and this increases with service.

• Pension: MAG has a salary sacrifice group personal pension plan in place, and matches employee’s contributions up to 5%.

• Leave: We recognise our staff work hard and need the appropriate time out to stay motivated. Annual Leave starts at five weeks each year and increases with service to six weeks.  We also offer paid sick leave, and the amount of the entitlement increases with service. Once you’ve been with MAG for two years, you’re entitled to 13 weeks. MAG also has policies on compassionate leave, flexible working and family leave, including maternity, paternity, adoption and surrogacy leave.

• Insurance: MAG provides personal accident insurance and life assurance to all staff, as well as medical and repatriation insurance for any period spent overseas whilst working for MAG.

• Professional Subscriptions: MAG will pay for the cost of your annual subscription/membership fee for one professional body in certain circumstances.

• Employee Assistance Programme: MAG offers free access to Health Assured, a service providing 24/7 confidential support and expert advice on a wide range of issues.

This role is based in the UK, therefore, a pre-existing right to work in the UK is a requirement and MAG will not be able to sponsor visa applications. Please note that if you have not declared your right to work in the UK on your application, we will not be able to consider you for this role.

We are happy to receive flexible working and job share requests in your application. If you are applying with an existing job share partner email us at recruitment [@] maginternational [.] org for further guidance. 

HOW TO APPLY

Please apply by submitting a CV and cover letter detailing your suitability for the role through the link before the closing date of 9am on Monday 3rd August 2026.

Are you an experienced HR Business Partner looking to influence organisational strategy and help shape the workforce of a purpose-driven organisation making a real difference?

I am working with a leading national organisation that delivers education, training and workforce development programmes to improve outcomes for children and young people. As part of an ambitious period of growth and transformation, they are looking to appoint an experienced HR Business Partner to support a strategically important division, partnering with senior leaders to deliver an ambitious people agenda.

This is a highly visible strategic partnering role, working closely with the Divisional Director and senior leadership team to drive workforce planning, organisational design, leadership capability and organisational change. You will act as a trusted advisor, balancing strategic thinking with operational delivery to ensure leaders are equipped to build high-performing, inclusive teams that can deliver lasting impact.

The salary for the HR Business Partner role is £52,000 per annum and the organisation offers hybrid working, going into the office 1-2 days per week. The office is located a short walk from both Angel and Kings Cross station.

Some of the key responsibilities of the role include:

• Partnering with senior leaders to develop and deliver workforce plans aligned to strategic and operational priorities.
• Leading organisational design, restructures and change programmes, providing expert advice throughout consultation and implementation.
• Providing strategic guidance on complex employee relations matters, balancing legal compliance with commercial and organisational objectives.
• Coaching and influencing leaders to strengthen management capability, performance and decision-making.
• Using workforce data and business insight to identify trends, inform strategic decisions and improve organisational effectiveness.
• Working collaboratively with specialist People teams, including Recruitment, Learning & Development, Reward and Inclusion, to deliver joined-up people solutions.
• Supporting talent development, succession planning and leadership capability to ensure the organisation can meet future workforce needs.
• Championing inclusive people practices and fostering a positive employee experience across a diverse and specialist workforce.

This is an excellent opportunity for an experienced HR Business Partner with a proven track record of supporting senior leaders within a complex organisation. You may have gained experience within the charity, education, healthcare, public or wider not-for-profit sectors, although applications from other complex, knowledge-led organisations are also welcomed. You will bring strong experience of organisational change, workforce planning, employee relations and leadership coaching, alongside the ability to build credibility and influence at senior level. A genuine commitment to inclusion, collaboration and continuous improvement will be key to your success.

The interview process will consist of two stages, and my client is keen to appoint someone quickly.

Apply now to join a purpose-led organisation  that makes a lasting difference to children, young people and the professionals who work with them.

ABOUT THE ROLE

This is a senior hands-on role accountable  to the Wolves Lane Consortium board who hold the 25-year lease for the Centre, and reporting to co-managing steward Ubele Initiative CIC whose investment has made this role possible and is the employing organisation.

This results-oriented role is pivotal to strengthening the Centre’s long-term financial resilience while maintaining its strong community ethos and aligning with the vision and mission.   This to be achieved through identifying, developing and securing new income streams and expanding existing to generate gross profit, to contribute to overall running costs, and to generate sufficient yield for Consortium’s reserves and on-going investment.

Income streams to include from business to business, and retail sales; from increasing venue hires and event revenues; expanding value-partnerships with different sectors, and joint ventures; and at all times ensuring robust financial and performance oversight.

The postholder will be required to develop an Income Generation Strategy for approval by the Board and will be responsible for all its commercial elements. You must be community and values-driven, outcome-focused, an inspiring and collaborative leader and manager, and motivated by the Consortium’s vision and mission, and those of its co-stewards OrganicLea CIC and Ubele CIC.At all times you will be an ambassador for the Centre.

CO-LEADERSHIP AND MANAGEMENT

Working on behalf of the Wolves Lane Consortium, informed fully by and reporting to co-stewards Ubele CIC, and sharing the leadership and management of the Centre with the Facilities & Operations Manager, together you will be relied upon for the Centre’s success in pursuing its strategic and annual plans, and in what it does and how it does it. 

The Facilities and Operations role is primarily to ensure the Centre is fit for all of its many different purposes; provides all users and visitors with a safe environment for their operations and activities, and a pleasant, rewarding, inspiring experience that results in return visits, longer dwell time.  And in so doing reaches and attracts new audiences and more custom.

The Community Enterprise role is predominantly outward facing - to create, attract and secure new and increased income streams through more sales of its products, services and offer; to co-create with entrepreneurs’ new community-based enterprise models and for joint ventures; to secure more investment from philanthropic and individual donations, and for funded programmes from new and existing partners.

These two distinct and overlapping roles will work collaboratively creating synergies to optimize the Centre’s income generating potential, the revenue and investment it secures, and at the same time increase its reputation, reach, and value as a vibrant community asset and contributor to community wealth building.

Together the two senior roles will deliver a seamless, compliant, and inspiring Centre offer, will co-lead and motivate the Centre team through a people management approach that fosters a culture of ambition, collaboration, care and success. Individually and together you will be accountable to the Consortium Board’s for ensuring all regulatory and customer standards are applied and met consistently, pursuing its vision through the strategy for the Centre’s good health, sustainability, and continuous growth in accordance with the Consortium’s values and ways-ofworking.

KEY RELATIONSHIPS

Wolves Lane Consortium Board – represented by the Consortium’s two comanaging stewards, OrganicLea CIC and Ubele CIC, and to whom this role is accountable

Ubele CIC – one of the Consortium’s two co-managing stewards, employer and funder of this role, and to whom this role reports

Wolves Lane Centre Facilities & Operations Manager - close collaboration as coleaders & co-senior managers of the Centre, jointly responsible to the Board for the Centre’s successful pursuit of its vision and mission

Direct reports: Hires & Events Manager; Senior Grower (Enterprise)

Wolves Lane Centre staff team - who you will jointly lead with the Centre’s Facilities & Operations Manager

Businesses, their associations, and sectors - with whom to do business; Value Stakeholders including existing and new £ funding partners, public sector commissioners; Venue Hirers - commercial, private & community; Local / subregional / regional stakeholders including government

Community organisations, groups & their members; local residents and other local stakeholders

DUTIES AND RESPONSIBILITIES

Enterprise and business development

Develop and implement a Board approved 2-year enterprise and income generation strategy and action plan aligned with the Centre’s mission and that, Identify and secure new, and increase and expand existing, commercial and retail sales income for produce and plants grown at Wolves Lane Centre, Pasteur Gardens and other growing sites.

Develop and increase the Centre’s venue hires & events offer including markets;

Co-create and support new community-based enterprise models that can operate within and / or be part of Wolves Lane Consortium eco-system, with a particular focus on increasing representation of those from Black and Racially minoritised communities

Support the Facilities & Operations manager in the development of financially viable business cases for the cafeteria and the retail offer and  that contribute to Centre surpluses

Grow and diversify earned income streams to improve financial sustainability.

Monitor market trends and identify opportunities for innovation and growth.

Partnership development

Attract and build strong customer relationships with wholesalers, retailers, restaurants, concessions etc., and other businesses who will buy produce from Wolves Lane’s growing sites

Develop and maintain strong relationships with commerce to whom we will sell, community organisations, funders and public sector bodies and identify opportunities for sales and hires.

Act as an ambassador for the Centre, representing it at networking events and stakeholder meetings including the local Business Improvement District (BID).

Develop collaborative programmes and initiatives that enhance community impact and income potential and bring new communities onto our site.

Venue Hire and Events

Develop and implement a Board-approved Hires Policy, ensuring alignment with the Centre’s values as both a community and income-generating asset.

Working with key colleagues, maximise income from venue hire through proactive marketing and relationship management.

Oversee the planning and delivery of events that generate revenue and increase footfall

Ensure effective systems are in place for bookings, contracts, invoicing and customer service. Ensure effective use of the space-rental software, platforms, optimising functionality and user experience.

Ensure compliance with safeguarding requirements and GDPR.

Customer experience 

Jointly with the Centre’s Facilities & Operations manager set centre-wide customer and visitor service standards applicable to all areas, facilities and services, ensuring these comply with all regulatory and health & safety requirements, and are consistently applied and visible.

Financial management and budget oversight

Jointly with the Centre’s Facilities & Operations manager develop annual budget in collaboration with and for the approval of the Wolves Lane Board

Working with the finance team, monitor income and expenditure, producing regular financial reports and forecasts for the areas of responsibility.

Ensure financial controls and reporting processes are robust and transparent.

Oversee the development of funding applications and business cases to attract income and to generate a significant net contribution

Leadership & People Management

Jointly with the Centre’s Facilities & Operations manager, to provide leadership to the Centre, motivating, inspiring and involving the Centre based team including its volunteers, and in a manner and style that is participatory whilst retaining accountability

Manage and coach direct reports in a participatory style, that inspires and motivates for the team members’ and team’s high-performance

Reporting & Governance

Be accountable the Wolves Lane Consortium Board on performance, risks and opportunities.

Report to Ubele Initiative CIC, the role’s employer and manager

Support the Consortium board in its strategic and action planning, within the context of  its long-term business planning.

Ensure compliance with all relevant internal policies and procedures of Ubele and Wolves Lane Consortium; regulatory and legal requirements; industry-sectorprofessional recognised good practice in the areas relevant to this role.

Other Any other duties commensurate with this role’s status and purpose and as required by management.

PERSON SPECIFICATION

Essential

Proven and successful experience in enterprise development, income generation, or running a business.

Strong sales, marketing and customer service skills, with a track record of meeting income targets.

Demonstrable success in developing partnerships and securing earned income.

Experience of budget management and financial reporting.

Strong communication and stakeholder engagement skills.

Excellent organisational skills and attention to detail.

Entrepreneurial mindset balanced with a commitment to community values.

Senior-level experience of people leadership, people management and decisionmaking.

Ability to work independently and take responsibility and accountability for decisions made.

Experience of working collaboratively with shared responsibilities and accountabilities for decision-making.

Ability to lead and motivate teams to engage and perform, ideally using participatory approaches.

Excellent interpersonal and communication skills, with a collaborative approach.

Resilience, creativity and the ability to work in a dynamic, hands-on environment.

Commitment to the Consortium's and co-managing stewards' vision and mission to reduce economic, environmental, food, land, racial and social injustices through its work and decision-making, and to community wealth-building.

Desirable

Growing experience of plants, fruit and vegetables.

Experience of promoting or managing venue hire or events, ideally in a multi-use or community setting.

Experience of managing retail sales.

Experience of working with Black and racially minoritised communities, ideally widening opportunities for participation where there has historically been underrepresentation.

Vital Strategies is a global public health organization. Our programs strengthen public health systems and address the world’s leading causes of illness, injury, and death. We currently work in more than 80 countries, supporting data-driven decision-making in government, advancing evidence-based public health policies, and mounting strategic communication campaigns. Vital Strategies’ priorities are driven by the greatest potential to improve and save lives. They include noncommunicable disease prevention, tobacco control, road safety, food policy, environmental health, and data for health. Our programs are concentrated in low- and middle-income countries and cities in Africa, Latin America, Asia and the Pacific. Please visit our website to find out more about our work.

We believe our programs are strengthened when they are developed and supported by people with diverse life experiences whose understanding of social and cultural issues can help make our work and workforce more inclusive. We welcome applications from people of all backgrounds and do not discriminate on the basis of race, color, religion or creed, gender, national origin, ancestry, actual or perceived age, physical or mental disability, veteran or military status, marital status, sexual orientation or any other basis protected by local, state, or federal laws. As such, our commitment is to promote equal employment opportunities (EEO) for those seeking employment.

Job Purpose:

Vital Strategies has experienced significant growth in both its programs and global footprint in recent years. As the organization continues to expand, it is essential that our people practices remain legally compliant, operationally effective, culturally responsive, and forward-thinking to support an increasingly diverse and distributed workforce.

We are seeking an experienced Global HR leader who will continue to build on our efforts to strengthen global HR operations and compliance. This is an exciting opportunity for a collaborative, culturally agile leader who is passionate about operational excellence, continuous improvement, and making a meaningful global impact. 

The Director, Global HR Operations and Compliance is a critical leadership role within the Human Resources function, responsible for advancing HR operational excellence, strengthening global compliance, and supporting the continued evolution of our people practices. With seven global offices and Employer of Record (EOR) arrangements in thirteen countries, this position provides strategic leadership and oversight for Vital's global HR operations, compliance framework, and employee services, ensuring consistent, efficient, and legally compliant HR practices across all locations.

The Director will lead the development and implementation of inclusive policies, procedures, and best practices; provide guidance on global employment actions and employee relations matters; support workforce expansion into new countries; and oversee global compensation, benefits, and HR governance programs. This role is responsible for identifying and mitigating employment-related risks while ensuring a positive employee experience and operational consistency across diverse jurisdictions.

Reporting to the Vice President, Global HR, the Director partners closely with organizational leaders, HR colleagues, legal counsel, country offices, and external partners to strengthen HR infrastructure, optimize systems and processes, and enhance the organization's ability to manage a global workforce effectively. Success in this role requires deep global HR expertise, strong judgment, cultural sensitivity, and the ability to lead change while balancing organizational standards with local legal, cultural, and operational requirements.

This job opportunity may be based in the UK, Switzerland, or Kenya. Vital Strategies will offer a competitive salary based on local market benchmarking. Additional locations in Europe and Africa where Vital Strategies is operational may be considered. The applicable salary ranges for the hiring locations are:

• UK: £110,000- £120,000
• Switzerland: CHF 120,000 to 140,000
• Kenya: KES 14,000,000- 18,500,000 KES

Duties & Responsibilities:

Global HR Operations - 

· Maintain a high-quality global HR operations function, including standardized policies where legally appropriate, standardized processes, technology, systems, tools, forms, and guidelines that are accessible, well understood, and consistently utilized across all offices.

· Balance global organizational standards and compliance requirements with the operational, cultural, and legal realities of individual country offices, ensuring an appropriate and practical approach across diverse environments.

· Build trusted relationships with global office leadership, HR and Country Directors, to encourage transparency, collaboration, and timely sharing of HR-related information necessary for effective operations, risk management, and compliance.

· Partner with, support, and advise global HR team members and Country Directors on HR operational matters; while supporting local HR partners in assuming HR functions locally as appropriate for each office.

· Lead global HR due diligence (terms and conditions of employment, infrastructure and documentation) and manage the maintenance of international office employee handbooks and guides for EOR-hired staff.

· Partner with leadership, programs, and operation teams in opening offices or establishing EORs; as well as closing offices or programs.

· Ensure compliance with regulatory reporting requirements, maintenance of required documentation, and timely responses to HR audits and coordinate with the risk management committee.

· In partnership with local HR teams, lead annual global employee benefits renewals, including plan design, vendor coordination, and budget management.

· Oversee global compensation programs, including salary benchmarking, pay review processes, compensation guidance, and manager training.

· Work with Talent Acquisition, Grants & Contracts and Global Finance to coordinate the annual and reforecast workforce budget.

· Oversee the establishment of EORs and the ongoing vendor/employee/manager relationships.

· Ensure the global HR team is trained in the core HR operational areas, as well as any Vital HR specific procedures and practices.

· Ensure that HR policies, procedures, and compliance documents are accessible to all staff via the organizational intranet “Vital Pulse”.

· Collaborate with HR team to implement, analyze, and maintain operational metrics and people data to inform decision-making and strengthen organizational effectiveness.

· Serve as a key HRIS company administrator and partner to global HR teams, leveraging technology to improve HR operations, reporting, compliance and data integrity.

· Partner with HR and operational leaders to ensure HRIS data accuracy globally, establish effective governance processes, and support local teams in maintaining timely and accurate employee records.

Compliance - 

· In collaboration with Legal and VP HR, ensure that HR processes, policies, recordkeeping, and forms are in compliance with regulations, country and local labor laws, and donor guidelines.

· Oversee policy, process and procedure documentation to ensure consistency, accessibility, and compliance across the organization.

· Conduct spot checks to employee files to ensure audit readiness and compliance; and provide training to HR team members responsible for maintaining documentation.

· Ensure compliance with the Vital global data retention policy for employee data and HR documentation.

· Identify and proactively mitigate HR operational and compliance risks through strong controls, monitoring, documentation practices, and partnership with local offices.

Employee Services - 

· Coordinate the development and maintenance of HR programs and tools, including policies and procedures, SOPs, manuals, management guidelines, and other HR infrastructure to support business units, proposals, and projects.

· Ensure all offices and employees hired through EOR arrangements have access to an HR Help Desk or equivalent support structure with timely communication, responsiveness, and follow-up.

· In consultation with the VP HR and General Counsel, and in coordination with HRBPs, manage complex employee relations matters in a balanced, fair, and objective manner using appropriate counseling, investigative, intervention, and mediation techniques.

· Serve as an internal consultant and facilitator to managers and employees in resolving employment and performance-related issues in collaboration with HR business partners as appropriate.

· In collaboration with the Director of Talent Management and HR Country Teams, ensure timely delivery of training to managers on HR operations, policies, systems, and practices; and support clear communication of Vital HR business practices to employees globally.

· Foster a service-oriented HR culture that emphasizes responsiveness, partnership, trust, consistency, and practical problem-solving across all global offices.

Qualifications:

Education - 

· Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field required.

· Professional HR certification such as SHRM-SCP, SPHR, CIPD, or equivalent international HR certification preferred.

Skills & Abilities - 

· Strong knowledge of global HR operations, employment practices, compliance requirements, and HR infrastructure across multiple countries and regions.

· Demonstrated ability to balance global organizational standards with local legal, cultural, and operational needs in diverse international environments.

· Strong relationship-building, influencing, and partnership skills, with the ability to establish trust and credibility across global offices and with leaders at all levels.

· High degree of diplomacy, cultural sensitivity, discretion, and sound judgment when managing complex and sensitive employee and organizational matters.

· Ability to proactively gather, assess, and synthesize information from multiple stakeholders and environments to identify operational or compliance risks and support informed decision-making.

· Strong project management and organizational skills, with the ability to manage multiple priorities and initiatives simultaneously in a fast-paced global environment.

· Excellent verbal, written communication, and active listening skills, including the ability to communicate complex HR concepts clearly and effectively to diverse audiences.

· Strong analytical and problem-solving skills with the ability to use people data and metrics to drive operational improvements and business decisions.

· Service-oriented leadership approach with a focus on collaboration, responsiveness, practical solutions, and continuous improvement.

· Strong facilitation, training, and coaching skills for managers, HR teams, and employees.

· High level of integrity and ability to manage confidential information with professionalism and discretion.

· Strong technology proficiency and ability to leverage HR systems and tools to improve operational effectiveness, reporting, workforce analytics, compliance, and employee experience.

· Fluency in English required.

· Knowledge of global HR operational best practices and employment lifecycle processes.

· Knowledge of compensation, benefits, employee relations, performance management, and policy administration practices.

· Understanding of change management principles and organizational effectiveness practices in global organizations.

Experience Required:

· Minimum of 15 years of progressive human resources experience, including significant experience in global HR operations, compliance, and employee services.

· Demonstrated experience supporting a complex, multi-country or global organization, preferably within the nonprofit, international development, public health, or mission-driven sector.

· Experience partnering with global offices and navigating varying labor laws, cultural norms, and operational practices across regions.

· Proven experience developing and implementing global HR policies, procedures, systems, and operational processes.

· Experience managing HR compliance, audits, employee documentation, and data governance in international environments.

· Experience overseeing compensation and benefits administration across multiple countries and/or employer-of-record (EOR) arrangements.

· Demonstrated experience managing complex employee relations matters and conducting or supporting investigations in collaboration with legal counsel and HR business partners.

· Experience leading or supporting HRIS optimization, system configuration, reporting, and data integrity initiatives; experience with UKG strongly preferred.

· Experience using HR metrics and workforce data to support operational planning and organizational decision-making.

Working Conditions and Physical Requirements:

· The position may involve up to 10% travel to various international locations, depending on organizational needs

· Ability/willingness to work across multiple time zones

HR / People Manager

Fixed Term initial  7-months | Maternity Cover
Circa £45,000 FTE | Hybrid working (3 days in office, 2 remote)
Essex / Kent (multi-site)

I am excited to be working with a respected not-for-profit organisation seeking an experienced HR / People Manager for a 7-month maternity cover contract.

This is a senior generalist role with real influence. You’ll lead the people agenda, manage a small HR team, and partner closely with senior leaders to deliver change, manage risk, and drive performance through people.

What you’ll be doing

• Leading the delivery of the People strategy

• Acting as a trusted advisor on complex ER matters, including ETs

• Managing TUPE transfers and organisational change

• Using people data to inform decisions and business cases

• Coaching managers and embedding best practice

• Working with Trade Unions and external partners

What we’re looking for

• Strong senior/generalist HR experience

• Proven background in complex ER and employment law

• TUPE and change management experience

• Confident stakeholder manager with commercial insight

• CIPD qualified (or equivalent experience)

Why apply?
High-impact role, flexible/hybrid working, and the chance to make a real difference in a values-led organisation.

If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!

Use your exceptional fundraising skills and experience to save endangered species from extinction and improve people's lives through closer connections with nature. Join our small but highly successful team based in the heart of Edinburgh Zoo and you will have an amazing opportunity to make an impact on conservation in Scotland and around the world! 

Who we are: 

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. Our 2030 strategy includes three ambitious pledges: to reverse the decline of 50 species; to create deeper connections with nature for more than one million people; and to enable more than 100 communities to better connect with nature. 

The importance of your role: 

Individual giving and corporate support are vital to the delivery of RZSS's ambitious strategy and the Fundraising Manager is a senior role. Working with the Head of Fundraising and colleagues across RZSS, the post-holder will manage a small team to deliver inspiring multi-channel campaigns for individual giving, legacies and patrons as well as expanding a new major donor programme. The postholder will also manage the corporate partners programme and support the expansion of corporate sponsorship opportunities. 

This hugely varied role will include responsibility for developing our donor journey, managing relationships with major donors, leading events and donor visits whilst ensuring all supporters receive excellent stewardship. The fundraising team are based in Edinburgh Zoo (albeit this role can be offered as a hybrid position). This is a permanent full-time position, working 37.5 hours per week. 

Some of the things you’ll do: 

• Contribute to and support the implementation and delivery of the fundraising strategy and annual fundraising plans to meet agreed engagement targets
• Manage the day-to-day operations of the Fundraising team, implementing innovative strategy and business plans, identifying opportunities, setting, and monitoring targets/budgets to maximise income from funders.
• Manage all aspects of the Fundraising team’s work on donation campaigns, legacy marketing and Patron’s programme. This includes developing the donor journey and working across RZSS teams on all aspects of marketing and implementing multi-channel fundraising campaigns.
• Take the lead on developing a new major donor programme, building on existing relationships, developing cultivation events, visits and meetings as well as writing proposals.
• Contribute to and manage assigned RZSS strategic projects to quality, time and budget targets ensuring clear and concise communication as projects progress.
• Work on large or complex fundraising projects with strategic impact to revenue, helping to define projects as well as identifying and engaging donors.
• Manage, motivate and develop direct reports, following good practice and working within HR policy guidelines, so their performance meets or exceeds agreed performance standards.

 What we’re looking for:

• CIOF fundraising qualifications or equivalent experience

• Knowledge of donor cultivation and stewardship principles 

• Good understanding of the external fundraising environment in Scotland 

• Ability to build and maintain effective relationships, communicating confidently with Leadership teams and other departments to deliver high-level cultivation and stewardship activity with a range of internal and external stakeholders 

• Practical application of using CRM databases e.g. Raisers Edge/ThankQ or another relevant database management system

• For further information on what the role involves and essential/desirable criteria - please see the ‘related documents’ section under the site location map. 

For further information on what the role involves and essential/desirable criteria – please see the attached job description.

About Working Well Trust 

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. 

We are recruiting an IPS Operations Manager to support the delivery and development of our IPS services across London. The postholder will manage two IPS service sites from the following areas: Tower Hamlets, Newham, Barking and Dagenham, and Enfield. The final allocation of sites will be discussed with the successful candidate and agreed based on service needs, experience and working arrangements. 

What you’ll be doing 

If you were working with us, you would provide operational leadership across two of our IPS services. These sites will be agreed with you based on service needs, your experience and working arrangements.

You would support Team Leads and frontline teams to deliver high-quality IPS services that are client-led, evidence-based and aligned with contractual outcomes. You would help ensure services run smoothly day to day, while also supporting service development, quality improvement and strong performance.

You would:

• Provide leadership oversight across two IPS service sites, supporting Team Leads with operational delivery, planning and problem solving.
• Ensure services meet contractual outcomes, delivery timeframes and quality standards.
• Support Team Leads to manage performance, caseloads, attendance, safeguarding, risk and service delivery.
• Build and maintain strong relationships with NHS partners, funders, community organisations and other key stakeholders.
• Lead on IPS fidelity across the services, supporting teams to deliver high-fidelity IPS and develop quality improvement plans.
• Use data, audits, client feedback and service reviews to identify what is working well and where improvements are needed.
• Complete contract monitoring requirements, represent WWT at contract performance meetings and attend quarterly service review meetings with IPS Grow.
• Work with NHS colleagues to support integration, clinical co-location, steering groups, data flow and appropriate escalation of clinical risks or safeguarding concerns.
• Support staff wellbeing by ensuring regular wellbeing check-ins and welfare conversations are embedded in supervision and one-to-one meetings.
• Work with HR and Team Leads to recruit, onboard, train and retain Team Leads, Employment Specialists and support staff.
• Support budget holders and work with the Finance Manager to ensure budgets are managed effectively.
• Work with other Operations Managers, the Operations Director and Head Office colleagues to develop consistent systems, improve services and support wider organisational priorities.

You would also provide direct supervision to project leads and help build a positive learning culture where staff feel supported, clear about expectations and able to develop their skills.

What you’ll need 

We are looking for someone with strong operational leadership experience and a good understanding of IPS, employment support or mental health services.

You will need to bring:

• Experience of IPS or equivalent team leadership.
• Experience of managing teams, performance and service delivery.
• Strong organisational skills, with the ability to manage a complex and demanding workload.
• Experience of monitoring, contract reporting and using data to support service planning.
• The ability to build positive relationships with funders, NHS partners, community organisations, clients and staff.
• Confidence supporting Team Leads with performance, quality, safeguarding, risk, wellbeing and day-to-day operational issues.
• Good writing skills and the ability to communicate clearly with a range of audiences.
• Good IT skills, including Microsoft Word, Excel and online systems.
• A strong commitment to equality, diversity and inclusion.
• Knowledge of legislation relevant to employment, including the Equality Act.
• The ability to work across boroughs and provide leadership in more than one service location.
• Tact, diplomacy, discretion and the ability to build rapport with different people.
• A proactive, collaborative and flexible approach, including willingness to work occasional evenings when needed.

It would also be helpful if you have experience of:

• Managing multiple teams across boroughs.
• IPS Grow systems and fidelity reviews.
• Mental health services.
• Quality standards or accreditation.
• Project and service development.
• Budget management.
• Working with GP practices, NHS teams or other health and community partners.
• A postgraduate degree.

What we offer 

• 30 days annual leave plus public holidays (FTE) 

• Paid company closed days at the end of the year (FTE) 

• Flexible, paid Wellbeing Hour every fortnight (FTE) 

• 6% employer pension contribution 

Working Well Trust is an equal opportunities employer and Confident about Disabilities. 

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

• If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career. 

Please note, we may close this advert early if we receive a high number of applications, so we encourage early applications.

QCCA has served Camden’s communities for more than 40 years.

Today we support more than 3,000 local residents every year through:

• Youth Services
• Older People’s Services
• Advice & Advocacy
• Family Support
• Two successful children’s nurseries
• Community facilities
• Health and wellbeing programmes
• Employment and skills initiatives

With an annual income approaching £2 million, multiple community sites and exciting plans for further growth, we’re investing in a modern finance function that supports excellent decision-making and long-term sustainability.

Why This Role Is Different

This isn’t a traditional Finance Manager role.

Yes, you’ll oversee management accounts, budgets and audit preparation.

But you’ll also have the opportunity to:

• Transform our finance systems.
• Lead our migration from QuickBooks to Xero.
• Introduce smarter digital processes.
• Improve financial reporting.
• Build dashboards that help managers make better decisions.
• Work directly with the Chief Executive and Board of Trustees.
• Influence organisational strategy.
• Help shape the future of one of Camden’s leading community charities.

You’ll have the freedom to improve how we work—not simply maintain existing processes.

What You’ll Be Doing

You’ll provide strategic financial leadership while leading the modernisation of QCCA’s finance systems.

Working closely with our Chief Executive and Senior Management Team, you’ll:

• Lead the migration from QuickBooks to Xero (or an agreed cloud accounting platform).
• Produce insightful monthly management accounts and financial reports.
• Develop budgets, forecasts and financial models.
• Present financial information to Trustees and senior managers.
• Improve financial systems, controls and reporting.
• Introduce automation and digital workflows.
• Support commercial income generation and grant-funded projects.
• Lead the annual audit process.
• Line manage and develop our Finance Assistants.
• Help build a finance function fit for the future.

Who We’re Looking For

We’re looking for someone who enjoys making organisations better.

You’ll probably have experience of:

• Charity finance.
• Management accounting.
• Budgeting and forecasting.
• Audit preparation.
• Financial controls.
• Cloud accounting systems (Xero experience is highly desirable).
• Leading change and improving systems.
• Supporting non-finance managers.
• Working collaboratively with senior leaders and Trustees.

Most importantly, you’ll be someone who enjoys solving problems, embracing technology and helping organisations grow.

We are excited to be working with HCPT who are looking for a Business Support & Office Manager. They are UK charity offering fully supported breaks for children and adults with disabilities or complex needs, creating safe, inclusive experiences grounded in compassion and community. You will play a pivotal role in ensuring the smooth and effective operation of the business support functions. Reporting to the Chief Operating Officer, the role is responsible for the day-to-day management, coordination and administration of key organisational areas including
Human Resources
Information Technology
Governance,
Office Management

Hybrid role, min 2 days in their Rugby Office

The Role:
Business Support & Operational Management
Oversee the effective day-to-day running of business support functions across the organisation
Act as a central coordination point for HR, IT, governance and office services
Support the COO in implementing operational plans and organisational priorities
Human Resources
Manage HR administration processes including recruitment, onboarding, contracts and record-keeping
Ensure HR policies are up to date, compliant with legislation and effectively implemented
Act as first point of contact for HR queries and provide guidance to managers and staff
Information Technology
Oversee the administration and coordination of IT systems and services
Liaise with external IT providers to ensure reliable and secure infrastructure
Governance and Compliance
Support governance processes including Board and committee administration, including minute taking and secretariat for SLT and Trustee
Assist in preparing papers, maintaining records and ensuring timely follow-up of actions


The Candidate:
Strong organisational and administrative skills with attention to detail
Experience across business support functions such as HR, IT coordination, governance or office management
Proficient understanding and use of social media applications relevant to their audience, including, but not limited to: Facebook, LinkedIn, Instagram, Snapchat, TikTok.
Desirable
Experience working in Catholic diocesan structures, with faith-based organisations or in the charity or not-for-profit sector
Experience working in cross-cultural environments.

IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone, but candidates must be able to demonstrate their ability to work in the UK.

Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Join the UK’s only charity dedicated to supporting children and young people who have a parent with a mental illness.

We’re looking for an organised, proactive and detail-oriented Administration & Business Support Officer to help keep our growing charity running smoothly.

Working closely with the Director of Operations, you’ll provide essential support across administration, finance, HR, governance and organisational systems. From coordinating recruitment and processing invoices to supporting Board meetings and maintaining key records, you’ll play a vital role in enabling our team to deliver life-changing support to children and families across the UK.

This is a varied role suited to someone who enjoys bringing order to busy environments, takes pride in producing high-quality work and enjoys helping colleagues succeed. As a small charity, we value flexibility, collaboration and a willingness to get involved wherever support is needed.

The role is home-based, with occasional travel to meetings in or around York and other locations across the UK.

Please download the application pack for full details about the role, responsibilities, person specification and application process.

Senior Head of Operations

CONTRACT: Permanent, Full Time (35 hours per week)

ORGANISATION: Royal Life Saving Society UK (RLSS UK)

DIRECTORATE: Corporate Services

LOCATION: RLSS UK HQ, Worcester/Hybrid (3 days per week at HQ)

REPORTS TO: Chief Executive Officer

DIRECT REPORTS: HR Manager, Interim Head of Compliance, Head of Business Systems and IT

SALARY: £48,000 to £52,000 per annum

ABOUT RLSS UK

The Royal Life Saving Society UK (RLSS UK) is the national charity supporting communities of all backgrounds to enjoy water safely and be free from drowning. Our vision is to have ‘Communities free from drowning’ and our strategic framework 2025-2030 details our goals over this period.

ROLE AND RESPONSIBILITIES

The Senior Head of Operations will play a central leadership role within RLSS UK, ensuring the charity operates effectively and efficiently. The successful candidate will lead and support the RLSS UK HR, Business Systems and IT, and Compliance departments and provide high quality decision support to senior managers on areas within this portfolio. This is a strategic and hands-on operational role overseeing key areas of the corporate services directorate.

Our current Regulatory bodies are:

• The Office of Qualifications and Examinations Regulation, Ofqual in England.
• The Council for the Curriculum, Examinations & Assessment, CCEA in Northern Ireland.
• Qualifications Wales, QW in Wales.
   

Maintaining and exceeding the standards, policies and procedures of these bodies are essential for ensuring our Awarding Organisation and Awarding Body status with the respective Regulators, enabling us to offer regulated qualifications. We also maintain compliance with the Charity Commission, Companies House and the Fundraising Regulator.

Working closely with the CEO and Senior Leadership Team, the postholder will help manage the organisation’s systems and culture needed to support high-quality delivery across a growing water safety education charity.

The role will suit someone who thrives in dynamic organisations, enjoys problem solving and optimising systems, understanding and making sense of complexity, and is motivated by supporting teams to deliver meaningful impact and achieving the organisation’s purpose ‘To prevent drowning, so everyone can enjoy water safely’.

KEY RESPONSIBILITIES
Organisational Leadership & Operations

• Lead and oversee day-to-day organisational operations across the HR, Business Systems and IT, and Compliance functions
• Develop and improve internal systems, processes, and operational procedures
• Support organisational planning and delivery
• Work closely with the CEO and senior managers to support organisational growth and resilience
• Contribute to organisational decision-making and leadership culture
• Attend Board meetings and committees where required, and any other such Leadership Team functions where necessary
• Build effective relations across departments to support organisational excellence
• Always demonstrate and uphold the Society’s values and behavioural standards.
   

People & HR Management

• Ensure effective, legally compliant policies and procedures are in place to support the recruitment, development, and retention of a high performing workforce
• Support the development and implementation of HR initiatives that build and underpin equality, diversity and inclusion, learning and development, wellbeing, and employee engagement
• Lead on the development and presentation of recommendations for annual pay and benefits review
• Support recruitment, onboarding, and staff development processes
• Help foster a positive, inclusive, and high-performing workplace culture
• Support managers with operational people-management matters
   

Compliance

• Ensure that standards, policies, and procedures meet and exceed the regulatory requirements set by our regulatory bodies
• Ensure compliance with RLSS UK regulators
• Oversee organisational risk management systems
• Ensure appropriate insurance, contracts, and compliance frameworks are in place
• Lead on operational health and safety systems and organisational compliance
   

Organisational Systems

• Support organisational budgeting and financial monitoring alongside the finance and Senior Leadership teams
• Oversee operational procurement and contract management systems
• Support implementation and optimisation of organisational systems, including Customer Relationship Management (CRM) and IT systems including cyber security
• Improve internal reporting and programme coordination systems
   

Programme & Delivery Support

• Support operational coordination across RLSS UK programmes and projects
• Help ensure teams are appropriately resourced and supported
• Improve organisational project management systems and workflows
• Support efficient collaboration across delivery teams
• Contribute to organisational development opportunities and partnerships
   

Other Duties & Responsibilities

• All other duties reasonably associated with your role, as directed by the Line Manager
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK’s compliance programme
• To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality

 This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation.

PERSON SPECIFICATION
Essential Relevant Experience, Skills, and/or Aptitudes

• Significant experience in operational management, organisational leadership or business management
• Experience developing and improving organisational systems and processes
• Strong understanding of HR, Compliance and organisational Risk Management, and Business Systems & IT
• Demonstrable experience supporting HR and people-management processes
• Excellent organisational and project management skills
• Strong interpersonal and communication skills
• Ability to work strategically while also being comfortable with operational detail
• Experience managing competing priorities in a fast-paced environment
• High level of integrity and dependability
• Strong analytical, critical thinking, and multi-tasking skills, with the ability to work to tight deadlines, and pick up new information and apply at pace
• Proficient in Microsoft Office and organisational software systems
  
   

Desirable Relevant Experience, Skills, and/or Aptitudes

• Experience working within the charity sector
• Knowledge of charity governance and funding environments
• Experience supporting organisational growth and change management
• Familiarity with CRM systems and operational databases
• Understanding of health and safety systems
   

We are looking for someone who:

• Is highly organised, proactive, and solutions-focused
• Enjoys enabling others to succeed
• Can balance strategic thinking with practical delivery
• Is calm and adaptable in a growing organisation
• Has a positive, can-do attitude and demonstrates RLSS UK values
• Has strong emotional intelligence and leadership skills

YOUR APPLICATION
Please send your CV and a Cover Letter outlining your suitability for the post

Closing Date – 11.59pm, Thursday 23 July 2026

Interview Date – Thursday 30 July 2026 at our Worcester Head Office (subject to change)

WHAT RLSS UK CAN OFFER YOU

• Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
• Private Healthcare Plan*
• Enhanced Society Sick Pay*
• Eye Care*
• Employee Assistance Programme
• Life Assurance Scheme
• Salary Sacrifice Pension Scheme*
• Discounts available including high street brands, entertainment, eating out and more
• Free RLSS UK Membership
• Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
• Free on-site parking when working from HQ
• Company events and socials

*Subject to eligibility criteria

Should you wish to discuss the role, any adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

Job Title: Chief Operating Officer

Contract: Permanent

Salary: £65,000 per annum

Hours per week: 35 hours

Annual Leave: 25 days plus 8 bank holidays

Role Description

The COO is the Cathedral’s principal member of staff and has responsibility for the overall operational performance and administration of the organisation, its assets and its people. Appointed by the Chapter and accountable to them through the Dean, the COO works with the Senior Leadership Team (SLT) to develop and implement strategy and policy, ensure effective governance and compliance, manage the business functions of the Cathedral and monitor its overall progress and development.

Key Responsibilities

Strategic Leadership

• Lead the development of the Cathedral’s overall strategy to reflect the Cathedral’s Vision and Values.
• Ensure the effective implementation of the Cathedral’s masterplan and successfully deliver outcomes through the effective performance management of goals and objectives.
• Secure financial sustainability, achieve growth and optimise the efficient use of resources through effective short, medium and long term planning.

Safeguarding

• Work closely with the Dean, the Cathedral Safeguarding Committee, Chapter Safeguarding Lead and the Safeguarding Officer to develop and deliver the Cathedral’s safeguarding strategy.
• Act as a role model in upholding safeguarding policies and embedding a healthy safeguarding culture across Cathedral life.
• Negotiate, implement and continually review the Service Level Agreement with the Diocesan Board of Finance and the Diocesan Safeguarding Officer.
• Ensure compliance with current safeguarding legislation and national guidance, fostering an environment where safeguarding is everyone’s responsibility.

Staff and Volunteers

• Ensure recruitment, training and HR management of staff and volunteers adhere to the Safer Recruitment policies of the Church of England and meet the needs of the Cathedral.
• Develop a workplace culture and ethos that reflects the Cathedral’s values and enables and empowers staff and volunteers.
• Act as a role model for effective people management, supporting, developing, and constructively challenging others while encouraging continuous professional development.
• Foster a collegiate, open, and collaborative environment across the Cathedral.
• Champion diversity and inclusivity within the Cathedral community, providing opportunity and support for all.

Cathedral Compliance and Operational Management

• Ensure the effective running and forward planning of Chapter and other governance committees, including compliance with the Constitution and Statutes.
• Ensure trustees and others in governance positions are properly inducted and trained including in safeguarding.
• Ensure that the Cathedral meets all legislative regulations and complies with ecclesiastical and charity laws.
• Be accountable for reporting to the Charity Commission and Companies House.
• Work with the Chief Finance Officer to ensure that the strategic plan is supported by a robust, multi-year financial plan aligned with long-term objectives.
• Work with the Visitor Experience Manager to increase income generation, establishing a growth plan with the Abbey of St Edmund, Reborn Project.
• Work with the Architect and Facilities Manager to ensure the Cathedral meets its statutory and legal obligations relating to heritage, ecclesiastical and listed buildings in its care.
• Work with the Facilities Manager to ensure the Cathedral meets its statutory and legal requirements in relation to its properties and responsibilities as a landlord.
• Ensure effective management of Health and Safety across the Cathedral ensuring compliance with statutory legislation and best practice; ensure emergency procedures are up to date.
• Ensure all data is protected and processed in full compliance with GDPR legislation.
• Ensure that the Cathedral is complies with all legal requirements, interpreting and communicating changes in compliance to the Chapter and Cathedral staff.
• Support the Church of England’s Net Zero targets and ensure the Cathedral has a plan for reducing carbon emissions; adhering to statutory requirements relating to Net Zero.
• Ensure suitable IT provision is in place, to support Cathedral operations, is secure and regularly review software and hardware requirements.
• Work with the Marketing & Communications Manager to oversee public relations, ensuring appropriate management of reputation, branding, and media activities; act as Cathedral spokesperson as appropriate.
• Review working methods, office accommodation and administration support to ensure arrangements are fit for purpose.
• Promote open and transparent ways of working throughout the administration, with effective communication and engagement at all levels.
• Oversee the effective planning and management of key projects and the implementation of delivery programmes to achieve operational and strategic objectives.
• Support the Dean in managing relationships with the 1327 Club.
• Ensure the effective management, use and future development of all the Cathedral’s assets.
• Be responsible for contingency planning, including the management of insurance, disaster recovery and salvage planning and oversee the Cathedral’s risk register.
• Develop for approval, maintain and regularly review policy and procedure documents of Chapter and ensuring they are embedded across the organisation.
• Chair staff and management meetings.
• Manage the business operations of the Cathedral in accordance with the values, standards and budgets agreed by Chapter.
• Lead, manage, motivate and empower staff and volunteer teams through effective structures, training and professional relationships.

Direct Reports

• Chief Finance Officer
• Cathedral Safeguarding Officer
• Human Resources Officer
• Visitor Experience Manager
• Volunteer Manager
• Marketing and Communications Manager
• Facilities Manager
• Shop Manager
• Pilgrims’ Kitchen Manager

Attendance Required at:

• Chapter Meetings
• Finance Committee
• Nominations Committee
• Risk, Audit and Review Committee
• Safeguarding Committee
• Health and Safety Committee
• Information Protection Group
• The Guild of St Edmund Committee
• Forum
• Annual Parochial Church Meeting (APCM)
• Enterprises Ltd Meetings
• Eco St Eds Committee
• Abbey of St Edmund, Reborn CIO
• Cathedral Administration and Finance
• Association (CAFA)conferences

Person Specification

Essential Qualities

• A proven track record of strategic leadership with successful
• delivery of projects and outcomes within an organisation of a similar size and complexity.
• Experience of working at board level or closely with boards.
• Significant leadership capability, with the ability to influence, inspire, and engage the Cathedral Community and external stakeholders.
• An empowering management style that fosters teamwork, trust and collaboration, with a strong understanding of HR best practice.
• Successful experience of leading significant change and of fostering a culture of continuous improvement and development within a complex organisational environment.
• Proven experience in managing operational performance within tight financial constraints in a complex, multi-faceted environment.
• Effective delivery of financial strategy and budget management, demonstrating strong commercial acumen.
• An understanding of safeguarding and the critical role it plays in protecting all people.

Desirable Qualities

• Previous experience as a COO or at a similar senior leadership level.
• An understanding of the complexities in managing wide-ranging cathedral operations or previous experience within a Church of England setting.
• A good understanding of best practice in charity governance.
• Experience of managing a heritage site.
• Experience working with volunteers.
• Experience in safeguarding best practice.

Knowledge and skills

• Ability to understand complex operational issues and develop creative and innovative solutions.
• Excellent written and verbal communication skills, with the confidence to share information effectively at all levels internally and externally.
• Commitment to working efficiently and effectively, utilising technology and software as appropriate.
• Ability to develop and encourage a strong team ethos among staff and volunteers.
• Strong analytical skills and sound judgment.
• Experience of managing budgets.
• Well-developed interpersonal skills, with the ability to engage comfortably with all users of the Cathedral.

Other criteria

• Empathy with the beliefs and ethos of the Christian faith.
• Comfortable working within a team of staff and clergy with a range of different skills and gifts, understanding their different roles and working patterns.
• Commitment to the Cathedral’s purpose and vision, and to taking an active role in the Cathedral’s community, mission and outreach.
• A satisfactory enhanced Disclosure and Barring Service (DBS) check is required for this post. The appointment is subject to a six-month probation period.

Additional Information

The role requires the post-holder to work occasional weekends, evenings and non-working days, as required for which time off in lieu will be given. The post-holder will undertake such other duties as may reasonably be expected. This document is accurate at time of publication but is subject to regular review and may change in line with the Cathedral’s requirements.

Closing Date: 9.00 am Monday 3 July 2026

Interviews: Wednesday 12 August 2026

Main purpose

The Head of People leads Centre for Sustainable Energy (CSE)'s HR team directing and overseeing all staff-related activity and holding responsibility for developing and delivering the charity’s People Strategy. The role is a strategic partner to the Senior Leadership Team (SLT) and a member of the Senior Management Team (SMT). 

Working alongside SLT in an advisory and partnering capacity, the Head of People helps ensure organisational decisions are informed by workforce insight and that CSE has the people, capability and culture needed to deliver its strategic objectives. The role works with line managers across the organisation to build people management capability and ensure that wellbeing, equality, diversity and inclusion, and people-related legal and policy requirements are consistently applied. 

The role spans the full breadth of the People function, including strategic business partnering, employee relations, recruitment, learning and development, wellbeing, EDI, people operations and digital transformation. The Head of People leads and develops the HR team, ensuring the delivery of a high-quality, proactive and people-centred service while building on the good practice that already exists within the charity and driving continuous improvement for the benefit of the charity and its employees. 

As the senior People professional at CSE, the role balances strategic leadership with practical operational delivery across the full breadth of the People function, requiring the successful candidate to move confidently between strategic thinking and hands-on implementation. The Head of People provides expert advice on complex people matters, develops and implements people policies, frameworks and processes, supports organisational change and improvement, and translates organisational priorities, values and culture into practical people initiatives that support both staff and the wider organisation. 

This role is likely to appeal to someone who enjoys building, improving and embedding great people practice and who is comfortable balancing strategic leadership with operational delivery across a broad and varied remit. The role requires curiosity, pragmatism and a genuine interest in understanding organisational challenges and delivering practical, lasting improvements.

How to apply

To apply, please download and complete the application form available from our website and send it to our Jobs inbox. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.

For more information and to apply, please visit CSE Jobs website.