Business insight analyst jobs

UnLtd passionately believes in the ability of social entrepreneurs to change the world for the better. We are living through a time of unique social and economic change. Enormous pressures on the health and social care system, austerity, increasing income inequality, the shifting nature of work all alongside the impact of Covid-19 means tackling these complex challenges requires a radical shift in thinking and practice. Social entrepreneurs have these solutions, and UnLtd exists to support them to achieve their potential. We are the leading supporter of social entrepreneurs in the UK. Our vision is of a society where social entrepreneurs are providing solutions that change the world for the better.

To move social entrepreneurs from the margins to the mainstream will require us to amplify the voices, stories and impact of our social entrepreneurs, working with them in an equitable and inclusive way. It will require us to deepen our work around impact, be open to the learning opportunities failure creates and seek out opportunities to share insights in new and powerful ways to influence stakeholders to make the changes needed for social entrepreneurs to flourish. 

As Senior Impact Analyst, you will lead UnLtd’s quantitative data work, overseeing outputs, tools and processes for impact measurement, board reporting, governance and compliance, programme reporting and continuous improvement. You will strengthen our data architecture framework, and work alongside other teams to ensure we improve data literacy and use data and evidence to drive decision‑making, and organisational improvement. You will bring a more impact-oriented, external facing lens to our measurement, tools, and data systems, so we can effectively understand and communicate the impact of the social entrepreneurs we support. You may also have some line management responsibilities, and you will contribute as a senior member of a collaborative, high‑performing Research, Impact & Learning team.

At Prospect Hospice, we believe everyone deserves compassionate, personalised care at the end of life. Every pound we raise helps us be there for people and families when they need us most.

Behind every donation, every supporter and every story is data — and that’s where you come in.

We’re looking for a talented Database Manager who can turn data into knowledge, helping us build meaningful relationships with our supporters and grow the income that makes our care possible.

Hours: 20 hours per week. Hybrid working preferred although fully remote will be considered.

What is the role?

You’ll take ownership of our Raiser’s Edge database, ensuring it is accurate, efficient and used to its full potential across our fundraising and supporter engagement teams.

Working collaboratively with colleagues across fundraising, IT and finance, you’ll help us better understand our supporters, improve how we work, and make smarter decisions that support our long-term sustainability.

You’ll be joining us at an exciting time, with a new strategy in place and ambitious plans — giving you real scope to shape how data is used across the organisation.

What you’ll be doing

• Leading the management and development of our Raiser’s Edge database
• Ensuring high-quality, accurate and compliant supporter data
• Supporting teams with segmentation, reporting and data analysis
• Creating queries, dashboards and reports to track performance
• Improving processes, systems and integrations to make data work better for everyone
• Providing guidance and training to colleagues, building confidence in data use
• Championing best practice and continuous improvement in data management

About you:

You’re someone who combines technical expertise with curiosity and purpose. You understand that data isn’t just numbers — it’s people, stories and impact.

You will bring:

• Strong experience of managing Raiser’s Edge (RE NXT) in a charity or fundraising setting (essential)
• Confidence in data analysis, reporting and segmentation
• Advanced Excel skills and experience with tools such as Power BI (or similar)
• A good understanding of GDPR and data governance
• The ability to translate complex data into clear, meaningful insights
• Excellent attention to detail and a proactive, solutions-focused approach
• A collaborative mindset and a genuine passion for making a difference

Please see the job description for full details and person specification.

We offer a great range of benefits, including:

• 27 days annual leave entitlement (plus bank holidays)
• Generous contributory pension scheme and life assurance
• Discounts with local retailers, gyms, and service providers including Blue Light Discount Card
• Employee Assistance Programme
• Family-friendly policies and practice
• Supportive induction, and training and development
• A values led, inclusive working environment
• Free parking on-site

How to Apply

To apply, please upload your CV and a cover letter detailing your suitability for the role and why you’d like to work with us.

First stage interviews will take place by TEAMS 5-7 May and face-to-face interviews will be 13-14 May 2026.

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business, and the communities we serve.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Safeguarding

We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment processes, offers of employment will be subject to thorough checks, which may include a DBS check, satisfactory references, online and social media checks, and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.

You must tell us about any unspent conviction, cautions, reprimands, or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Audience Research and Insight Analyst

Organisation: Greenpeace UK
Salary: £48,396 - £55,644 per annum + benefits
(Greenpeace UK normally offers at the starting point of the range)
Contract: Full-time, permanent (37.5 hours per week)
Location: Islington, London - hybrid working (40% in the office or as per business needs)

Charity People is proud to be supporting Greenpeace UK to recruit an Audience Research and Insight Analyst - a key role that brings together behavioural science, audience insight, and evidence-led strategy to support Greenpeace's campaigning and fundraising work.
This role will suit someone who is motivated by understanding why people think, feel, and act as they do and how behavioural and attitudinal insight can be applied to drive meaningful environmental and social change.

About the role
Sitting within Greenpeace UK's Insight and Analytics Team, this role works cross-organisationally with campaigners, organisers, and fundraisers to ensure audience evidence and behavioural insight shape strategy, communications, and supporter engagement.
You'll deliver end-to-end audience research, combining survey design, social listening, and external landscape analysis with behavioural science principles. A key part of the role is translating complex data into insight that teams can confidently use to inform real-world decisions and action.

Key responsibilities include:

• Designing and delivering audience and market research, applying behavioural science and psychology to understand motivations, barriers, and real-world decision-making
• Analysing quantitative and qualitative data and translating findings into clear, strategic, and actionable insight
• Conducting and interpreting social listening and external landscape analysis to track public attitudes, narratives, and emerging trends
• Applying behavioural frameworks to support campaign strategy, communications, and fundraising approaches
• Producing clear, engaging reports, dashboards, visualisations, and presentations for non-technical audiences
• Acting as a trusted insight partner across Greenpeace UK, supporting teams to embed evidence into meaningful decisions

About you
You'll be analytically strong, curious about people, and motivated by the impact insight can have when it is applied well.
You'll bring:

• Experience delivering audience or market research to inform strategic thinking and decision-making
• Strong understanding of research methodologies, particularly questionnaire design
• Experience using social listening tools such as Talkwalker, Brandwatch, or similar
• An interest in, or experience applying, behavioural science or psychology within an audience, campaigning, or policy context
• Confidence communicating complex insight clearly and engagingly to a range of stakeholders

You'll be someone who values collaboration, is comfortable working across teams, and wants your work to contribute directly to social and environmental change.

Why Greenpeace UK?
Greenpeace UK is a bold, values-driven organisation with a global reputation for evidence-led campaigning. You'll be part of a collaborative and supportive environment where insight genuinely influences strategy - and where your work helps protect the planet and advance environmental justice.

Commitment to Diversity
Greenpeace is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.

Guaranteed Interview Scheme (GIS)
Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we're committed to doing what we can to correct this.
As part of our commitment to increasing representation of people from underrepresented communities in the environmental sector, we are piloting a Guaranteed Interview Scheme (GIS) as a new approach to make our recruitment more equitable. If you identify as a person of colour, you can choose to opt in to the Guaranteed Interview Scheme at the application stage.
We will aim to offer everyone who opts into the scheme and meets the essential criteria a first-stage interview or assessment. While we fully intend to honour this, exceptionally high application volumes may affect our capacity. If so, we will communicate clearly and keep candidates informed as we continue to learn and improve.

How to apply
This role is being recruited through Charity People.

Key dates:

• Advert closing date: 5 May 2026 at 9:00am
• First-stage interviews: Week commencing 11 May 2026
• Second-stage interviews / task: Week commencing 18 May 2026

Please note that dates may be subject to change depending on application volume.

For more information or an informal conversation, please contact Abi Blank at Charity People.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer. 

We’re looking for a Corporate Partnerships Manager – New Business to help secure high-value partnerships that fund life-changing work for people affected by blood cancer. 

Now is an incredibly exciting time to join us. Our corporate partnerships team are delivering unprecedented success, with over £10 million raised from the insurance sector in the last three years alone, along with securing another high-profile seven-figure partnership in the last year.  

We are about to launch a major appeal with corporate partnerships vital to its £25million target and success, we are supported by a highly engaged board of senior leaders and CEOs from finance, insurance, tech and pharmaceuticals who are actively working with us to drive new business opportunities.  

You’ll build a strong pipeline, shape compelling proposals, and engage senior stakeholders with confidence and credibility. Success in this role comes from staying focused through challenges, adapting your approach, and maintaining momentum; bringing insight, resilience, and determination to every interaction to create partnerships that deliver real impact. 

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy, we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives. 

We are expanding the Data & Insights team at the National Theatre and are seeking a Lead Data and Insight analyst to play a pivotal role in shaping how data informs strategic decision making across the organisation’s digital activity. This is a high impact role at the intersection of reporting, insight generation and data storytelling. You will translate complex datasets into clear, compelling narratives, enabling stakeholders to make informed, customer centred decisions. As part of a growing central team, you will help establish best practice, elevate data maturity, and contribute to delivering world class theatre experiences for audiences at scale.

The successful candidates will have the following:  

• Proven ability to own end-to-end analytical workflows, from data extraction to insight delivery

• Comfortable operating in a developing data environment, able to work effectively with evolving data and varying levels of data maturity while helping shape more robust, scalable solutions

• Demonstrated strong ability to translate ambiguous business problems into structured analytical approaches and actionable insights

• Strong expertise in Power BI (including DAX) and dashboard design best practices

• Strong SQL skills; experience using Python for data analysis

• Optimistic and solutions-focused, approaching challenges with a constructive mindset

If that sounds like you, then we would love to hear from you!

The closing date for the receipt of a completed application is Friday 17th April 2026 at 12 noon

Duration: Permanent

Salary: £57,500 per annum

Hours: 35 hours per week. Other flexible arrangements will be considered.

Location: Working from home and at 1 Westfield Avenue, London E20 1HZ

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as Finance Business Partner – Partnerships and Programmes.

This role provides the main Finance point of contact across relevant teams and senior stakeholders and is expected to support various teams and cost centers, including the Partnerships and Philanthropy teams that generate a significant portion of UNICEF UK’s income in addition to the Advocacy, Programme and Safeguarding teams that are integral to UNICEF UK’s strategic goals. 

Reporting to the Head of Finance Business Partnering, you will work directly with budget holders in your dedicated teams, supporting financial planning and performance reporting with analysis, insight and constructive challenge to support decision making and strategic financial planning, driving positive outcomes for UNICEF UK. Allocation of teams to this role may change in the future, influenced by the organisation’s evolving needs and the outcomes of the upcoming 2027-2029 strategic planning exercise.

This role requires that you come from a finance business partnering or FP&A background with extensive relationship-building across income-generating stakeholders, with a track record in driving strategic financial decisions and performance monitoring in income-generating teams such as fundraising teams through profit/efficiency measures and effective financial planning covering budgeting and reforecasting. The role requires strong analytical and influencing skills and the capability to balance a strategic and ‘big picture’ mindset with strong attention to detail. Candidates with no experience working closely with income-generating teams will not be considered for the role.

Act now and visit the website via the apply button to apply online.

Closing date: 9am, Monday 13 April 2026.

1st Interview date: 27 April to 30 April 2026 via video conferencing (MS Teams).

Task Assessment & 2nd Interview date: 5 May to 7 May 2026 via video conferencing (MS Teams) or onsite.

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we

would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Are you an analyst who is passionate about using data to drive decision making?
We’re looking for a Performance Analyst (Marketing Strategy and Planning) to analyse data to enhance campaign performance, audience engagement and return on investment across our marketing and communications activity.

What does this role do?
As a Performance Analyst (Marketing Strategy and Planning), you will:

• Design and maintain a measurement framework for marketing and communications activity, defining KPIs to measure performance against and regularly reporting on performance across these metrics,
• Identify trends, patterns, insights and performance drivers, and provide recommendations based on data analysis,
• Support the team with testing and experimentation, gathering evidence for various approaches and building an experimentation log,
• Complete econometric modelling, understanding the impact of different marketing activities on brand awareness and income generation, using statistical methods to measure and quantify impact.

Interviews for this role are provisionally scheduled for 22nd and 23rd April 2026, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need experience of creating KPI frameworks, and a clear understanding of measuring and understanding brand health and management. You’ll need experience of building and implementing econometrics modelling, and strong experience of data handling and building automated dashboards. You’ll have excellent communication skills, with the ability to translate complex data into actionable recommendations for varied stakeholders. A creative, user-first mindset is key, as well as a flexible, continuous improvement focused approach.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Senior Finance Analyst – Commercial

£37,581 per annum + excellent benefits

Woking, Surrey GU21 4LL / Hybrid Working

About the role

We’re excited to be recruiting a Senior Finance Analyst – Commercial. This is a key role within our Commercial Finance team, which supports a range of functions across WWF-UK, including Fundraising, Communications, and our Operations and People & Culture teams.

As a Senior Finance Analyst, you will act as a strategic business partner, working closely with senior stakeholders to support decision-making, strengthen financial planning and ensure resources are used effectively to deliver our organisational priorities.

You’ll play a central role in the financial planning cycle, including budgeting, forecasting and long-term planning, as well as providing clear, timely insight through monthly reporting and analysis. Alongside this, you’ll help shape business cases, support income development activity, and identify opportunities to improve processes and ways of working.

This is a role for someone who enjoys connecting financial insight to real-world impact, bringing clarity to complex information and working collaboratively across teams to support better decisions.

Skills and experience

You’ll bring the skills and experience needed to succeed in this role, including:

Essential

• Part-qualified accountant (ACCA, ACA, CIMA) or equivalent experience

• Strong experience in financial planning, budgeting and forecasting

• Experience producing and analysing management accounts and financial reports

• Experience of financial modelling and business planning

• Proven ability to work as a business partner, supporting a range of stakeholders

• Strong communication skills, with the ability to present financial information clearly and accessibly

• Strong organisational skills, with the ability to manage competing priorities and meet deadlines

• High attention to detail and accuracy

• Advanced Excel skills

Desirable

• Experience working in a commercial finance or FP&A environment

• Experience supporting income-generating teams or working with fundraising functions

• Experience contributing to business cases or project planning

• Experience identifying and implementing process improvements

• Experience working in a matrix organisation

What we offer

We believe in rewarding our team with more than just a salary. Here’s what you can expect:

· Annual leave starting at 26 days a year pro-rated, rising one day each year to 31 days plus bank holidays

· Flexible working options, to support your work life balance

· 5% employer contribution to pension, rising to 10% with employee contribution

· Learning and development opportunities to help you grow

· Regular wellbeing initiatives to support your health and happiness.

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.

About WWF-UK

We're a global conservation charity with millions of supporters and hundreds of projects around the world.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.

How to apply

Click the link to apply via our website. You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.

Our Diversity Promise to You

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.

Safeguarding Commitment

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.

Information Security Manager

£55,000 per annum

37 hours per week

Farnham, Surrey, with opportunity for hybrid working.  Cross site working required.
 

About us

Phyllis Tuckwell are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work.  Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters.  Our support teams are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients. 

We are shortly opening our new hospice building, creating a modern environment designed around patients, families, and staff. Alongside this, we are investing in our digital capability to better support care, improve efficiency, and strengthen how we work as an organisation.

We are seeking an Information Security Manager to shape how our information security is built into a new environment from the outset, rather than retrofitted later.  Whilst good progress has already been made in our cyber security and information governance provision across the organisation, this exciting, new role will take the next step in managing and developing a more structured, consistent, and visible approach, seeking to embed good practice and build confidence.   

This is not a purely technical or policy focused role.  It will be responsible for ensuring our systems and information are safe, resilient, and used responsibly, helping our teams make secure choices in their day-to-day work, and educating staff to understand what this means in practice. The role will play an integral role in ensuring everything we do, and deliver, is secure by default and will ensure a practical, solutions focused approach to risk, helping teams move forward with confidence, building a positive security culture across the organisation.  

This is a key role at an important point for the organisation.  It will make a tangible impact across the work of Phyllis Tuckwell, both clinically and operationally.

The role will operate under the strategic direction of the Director of IT, Estates and Digital Transformation, while acting as the organisation’s recognised subject matter expert in cyber security and information security. They will be the trusted authority in this area, supporting teams across the organisation and providing credible assurance to senior leaders.

Key Responsibilities of the Information Security Manager will include:

• Leading our approach to cyber security, risk management, and incident response
• Developing and improving our information security management system, aligned to standards such as Cyber Essentials Plus and NHS DSPT
• Identifying and managing risks across systems, processes, and suppliers
• Supporting teams to understand and apply good security practice in real-world situations
• Leading response to any cyber or data-related incidents, ensuring an appropriate and prompt response with a learning mindset
• Working with senior colleagues, including the SIRO and Caldicott Guardian, to provide assurance and oversight
• Building awareness and confidence across the organisation through training and engagement
• Ensuring security is built into new systems, projects, and supplier relationships from the outset

• Develop and deliver engaging information security training and awareness campaigns
• Promote a positive, non-blame culture where people feel confident to report incidents or concerns
• Provide practical advice that helps teams make secure choices in day-to-day work
• Act as a visible and approachable subject matter expert across the organisation

About the candidate

Candidates should possess a balanced skillset across technical cyber security and governance, risk, and compliance (GRC) combined with the ability to translate this into clear, organisation-wide governance and assurance.  They will be comfortable with detail, whilst also providing proportionate, practical oversight at an organisational level.  They should demonstrate:

• Strong technical grounding in cyber security including networks, endpoints, identity, vulnerabilities, and incident response
• Experience in applying that knowledge to real world risk management, not just theoretical controls
• Good understanding of governance, assurance, and security frameworks such as Cyber Essentials Plus, ISO 27001, and NHS DSPT
• Ability to move comfortably between technical detail and clear, plain-English communication for non-technical audiences
• Experience in providing assurance to senior stakeholders such as risk reporting, audit, or governance forums
• An enabling, solutions-focused approach with the ability to balance risk, with the need to get things done
• Strong focus on behaviour and culture, not just controls and policy
• Able to challenge constructively while helping teams find workable solutions
• Comfortable influencing across teams and building trusted relationships

Relevant qualifications or certifications such as CISSP, CISM, or Security+ are helpful.

Whilst a hospice background is not required, applicants should understand the importance of working in a people-focused, regulated environment.

We Offer:

Excellent Benefits

• · Six weeks paid holiday plus public holidays
• · Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• · Health Cash Plan Scheme
• · Employee Assistance Programme
• · Staff Benefit Scheme
• · Blue Light Discount Card

Career Development

• Leadership Development
• Skill Development, Project-Based Learning and Diverse training courses
• Apprenticeships
• Coaching
• Cross Departmental Projects

A Great Place to Work

• ·Equal Opportunities employer
• ·Flexible working
• ·Supportive colleagues
• ·97% of our staff are proud to work for Phyllis Tuckwell*

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core.  We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences.  We warmly welcome applications from all sections of the community.  All appointments are made following a fair and equitable process, based on merit, job requirements and business need.  

Interested?

If you are looking for a role where you can make a tangible difference, not just manage compliance, we would like to hear from you.  For further information regarding the role or to arrange an informal visit please contact Graham Mayers, Director of IT, Estates and Digital Transformation.  If you have any questions about the recruitment process, contact HR.

 
Closing date for receipt of applications: 10th May 2026. 

Interviews to be held week commencing 1st June 2026.

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.
 

This post is subject to a standard Disclosure and Barring Service check.

Department: Data, Digital & Technology 

Contract type:  Permanent 

Salary Level:  Circa £36,300 per annum

Location:Home Based (UK wide travel as required) 

Reports To:  Senior Project Manager 

About this role: 

The Product Support Specialist will play a key role in supporting the day-to-day operation, improvement, and effective use of NFCC’s digital platforms and services. Working within the Digital Transformation team, the postholder will act as a central point of coordination for business-as-usual support, helping to manage incoming queries, triage issues, maintain accurate records, and ensure that requests are responded to in a timely and structured way. 

The role will work closely with the Senior Project Manager, Business Analyst, stakeholders, suppliers, and colleagues across the wider Data, Digital and Technology team to support the smooth running and ongoing improvement of NFCC’s digital products, including the website and other core platforms. This includes translating issues and requirements into clear tickets or briefs, supporting Agile ways of working, contributing to sprint and release activity, producing user guidance and training materials, supporting workshops where required, and helping to ensure that systems remain effective, user-focused, and aligned with organisational and fire sector needs. 

What we are looking for: 

We are looking for someone who is organised, proactive, digitally confident, and able to balance routine support activity with coordination across multiple systems and stakeholders. You will need to be comfortable handling queries, assessing issues, working with suppliers, and keeping accurate records, while also contributing to continuous improvement across our digital services. 

The successful candidate will be expected to quickly build strong working knowledge of NFCC’s digital platforms and use this to support users, coordinate activity, and help improve the effectiveness of our systems and services.

What You’ll Bring: 

• Experience supporting digital platforms such as websites, content management systems, CRMs, or community platforms (WordPress highly desirable).
• Experience working in a digital, product, platform, or business support role within a technology, digital delivery, or systems-based environment. 
• Strong day-to-day support skills for digital platforms, including responding to queries, triaging issues, coordinating actions, and maintaining high standards of user support. 
• Experience working with internal teams and external technical suppliers to progress issues and resolve defects or enhancement requests. 
• Ability to assess issues, use sound judgement, and decide when matters can be resolved directly or escalated appropriately. 
• Ability to translate user needs or problems into clear, concise tickets, briefs, or actions for technical teams. 
• Confidence supporting or leading workshops where required to gather information, clarify issues, and help progress support or improvement activity. 
• Excellent organisational skills, with the ability to manage competing priorities, handle reactive tasks, and maintain accurate support logs or trackers. 
• Strong written and verbal communication skills, with confidence engaging both technical and non-technical audiences. 
• Good digital confidence and the ability to quickly learn systems, processes, and user journeys. 
• Experience using ticketing or workflow tools, such as Monday . com, Microsoft Planner, or similar platforms. 
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and collaboration tools (SharePoint, Teams).
• Familiarity with Agile or sprint-based working environments. 
• Experience of producing basic platform or website reporting, including use of tools such as Google Analytics, would be an advantage.

​How to apply: 

Please complete the application form via the ‘apply now’ button below. CV’s will NOT be accepted for this position. 

Closing Date:  30th April 2026

Interviews:Week commencing 11th May 2026 (via Microsoft Teams)

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post. 

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive. 

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.

The Wave Project is an innovative, expanding and award-winning charity that uses surf therapy and the healing powers of the ocean to help children overcome trauma and mental health challenges. The Wave Project transforms young lives - in 2025 we supported more than 2,600 surfers through our Surf Therapy, Surf Club and Adaptive surfing programmes.

The charity, with headquarters in Newquay (Cornwall), was founded in 2010 and has expanded to become the UK’s leading ‘surf therapy’ charity. We now employ nearly 35 staff at 16 sites around the UK, and have nearly 1,400 amazing volunteers.

Contributing to our impact doesn’t just happen on the beach and in the sea. This role is a great opportunity to use your skills, experience and passion to help transform young lives. We are a small but highly driven and creative team who are making a genuine difference in the lives of children and young people. We are strongly values-led:

Care, Safe, Brave, Integrity, Inclusive, Impactful, Thrive

We take our Safeguarding responsibilities seriously. All our volunteers and staff team work hard to ensure that everybody who comes into contact with The Wave Project is safe. Before applying for any of our roles, please have a look through our Safeguarding policy, especially our code of conduct, to ensure you are the right fit for our organisation.

Please read the recruitment pack on our website for more information.