Call jobs

If you love keeping things running smoothly and creating a space where everyone feels at home, this role is for you. As our Office and Services Coordinator, you’ll be the friendly first point of contact for children, young people, families, staff, tenants, and visitors. You’ll bring warmth, professionalism, and great organisation to the front desk and the everyday life of our buildings.

You’ll take charge of room hire bookings, ensuring every customer has a seamless experience. You’ll keep our spaces stocked, safe, and functioning beautifully by managing supplies, equipment, maintenance oversight, and health & safety compliance. You’ll handle queries, calls, and correspondence with confidence and care.

This is a role for someone proactive, organised, and people‑focused — someone who enjoys being at the centre of a busy, community‑driven environment. Your work helps create a welcoming, efficient space where everyone feels supported and valued.

If you’re ready to make a real impact in a vibrant community hub, we’d love to hear from you.

Want to work in a fast-paced environment with opportunities to learn advice skills? Are you a proactive person interested in making a real difference to Disabled people?

About the role

RAID has 4 main advice areas: Information Navigation, Benefits Advice, Energy Advice and Money Advice. The Cost of Living Crisis has disproportionally impacted Disabled people, who are more likely to face higher living costs, barriers to employment and reduced financial resilience, making it harder to cope with rising household expenses. Many of the people we see are in challenging situations; struggling with debt, experiencing food and fuel poverty, facing homeless and dealing with loneliness and isolation. The work can be emotionally challenging.

As well as our advice work we administer a number of grants on behalf of local grant giving charities and the local authority and you will play a key role in helping us to process grants in a timely and efficient way as well as supporting with advice enquiries.

Our teams are busier than ever and this role will play a vital part in supporting the team with administration tasks including; processing grants and gathering client evidence, taking client enquiries from the phone, website and email and uploading them to our database, scanning and photocopying.

You will spend your time working directly with clients with a range of physical, sensory and mental health impairments to help them to fill in grant allocation forms and other forms and helping people to know their rights. You will also support our advice teams administratively; arranging appointments, sending emails and letters and uploading information to our database

You will receive training in a range of advice areas (housing, health and social care, benefits, transport and travel) as well as other relevant topics such as various mental health conditions, managing challenging behaviour, professional boundaries, and case management. You will be supported by a friendly team of experienced advisers who will have the opportunity to shadow and you will also have access to a range of external training and development opportunities.

You will need to have clear written and oral communication skills as you will need to make phone calls and write emails and letters to clients as well as providing progress updates to the team.

You will work closely with our experienced advice team and we can offer opportunities for training and development in a range of areas including social care, housing and benefits to support you on your journey to becoming and advisor.

About you

To be successful in this role you will have solid administration and organisational skills, a high degree of accuracy and attention to detail, and a level of emotional resilience that enables you to support people in challenging circumstances, while protecting your own wellbeing. You will have strong communication skills across all levels and will be a real team player with a genuine interest in supporting Disabled people.

An interest in developing advice skills in essential and experience or a background in advice and information will be an advantage.

You will have excellent communication and IT skills, administrative skills and be fully competent on Microsoft applications. You will have the ability to work independently as well as part of a team.

The ideal candidate will be passionate about social justice and the empowerment of Disabled people and excited to learn valuable skills on the job.

Disabled Candidates

We are an equal opportunities employer and particularly welcome applications from Disabled candidates. We have been awarded the Disability Confident Employer quality mark, meaning any Disabled candidates that meet the minimum criteria will be invited for interview. Please advise if have a disability or long-term health condition that you would like considering when you apply.

If you have a passion for farming as well as helping young people overcome adversity and thrive, we would love to hear from you.

Looking for a role where farming meets purpose? At Jamie’s Farm Bath, we’re looking for a passionate farming specialist to help young people take part in real, meaningful farming work as part of our therapeutic residential programme. Based at Hill House Farm, this role provides the crucial link between the farm and our visiting young people, planning and delivering farm-based jobs that build confidence, connection and a sense of purpose.

What is Jamie’s Farm? Jamie’s Farm is a charity that supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges.

Known internally as ‘Farm Coordinator’

As part of our close-knit, values-driven team, you’ll work alongside young people during feeding rounds, farming tasks, mealtimes and evening activities, while helping to maintain the high standards of animal welfare we expect across our farms. The role also includes on-call responsibilities for animal emergencies and some weekend duties linked to house lets and site security.

More than just a job, this is a chance to combine your farming skills with a role that has real social impact. We’re looking for someone with a strong work ethic, a passion for farming and the ability to build positive relationships with young people. In return, the role offers a competitive salary and up to £20,000 worth of additional benefits, including opportunity for subsidised on-site accommodation, meals during visits and generous pension contributions.

Please see the full job description, desired experience and employee benefits by exploring the recruitment pack below. Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for.

Social entrepreneurs scaling their ventures face a specific set of challenges including income generation, hiring, governance, hard calls about growth and risk, all alongside scaling their social impact. We’re recruiting learning and enterprise development managers who’ve lived that journey themselves, to bring first-hand credibility and challenge directly to the entrepreneurs on our scale-up and scale-up-plus programmes.

You’ll hold ownership of SSE’s scale-up approach, shaping our learning content on strategy, profitability and the systems that hold a growing venture together – grounded in what actually works, not just what’s written down. Facilitation sits at the heart of this role. You’ll design and deliver learning programmes and group sessions for cohorts of entrepreneurs as well as leading 1-2-1 coaching and diagnostics, and delivering Action Learning Sets, SSE’s long-standing peer-coaching method (training provided).

We’re looking for people who’ve founded or led a VCSE with an annual turnover of £100,000 or more and held financial accountability such as statutory reporting to the Charity Commission and, where relevant, Companies House, reporting to a board or funders, and making hard calls about growth, income and risk.

You’ll succeed in this role if you believe in what social entrepreneurship can achieve and want to turn your experience into supporting social ventures to scale and create more impact in their communities and beyond

Do you have incredible customer service skills in a high demand environment and a passion for animals?
We are recruiting for Customer Support Centre Advisors to act as the main point of contact for a wide range of queries from our supporters, members, adopters, customers and members of the public. 
 

What does this role do?

As Customer Support Centre Advisor, you'll: 

• respond to Dogs Trust customers, supporters, members, adopters and members of the public via multiple channels including, but not limited to inbound calls, outbound calls and multiple email channels
• respond sensitively and efficiently to all calls, following our set policies, procedures, and  guidelines 
• identify the circumstances, needs and aims of the customer using appropriate questioning  techniques and respond appropriately
• achieve and maintain key performance indicators; including but not limited to average talk  time, call/email quality and after call work
• record all customer interaction accurately on relevant in-house systems as appropriate, in  line with agreed standards and procedures
• act as an advocate for the Dogs Trust brand and, as the voice of Dogs Trust, always uphold the organisation’s reputation

Please note, this is a hybrid role working from Manchester rehoming centre two days per week, with the rest of the time from home. Shortlisted candidates will be invited to a short screening call on Teams, followed by a panel interview at our Manchester rehoming centre.

Could this be you?

To be successful in this role, you will have exceptional listening skills, with experience of providing excellent customer service in a high demand environment. You'll be skilled in handling telephone and email conversations sensitively and empathetically, as this role involves communicating with customers who may be distressed, confused or aggressive. You'll be resilient, proactive and have a good working knowledge of Microsoft Office (inc. Word, Excel, PowerPoint and Outlook) with the experience of using web-based resources and electronic systems.

Please note this is a hybrid role working out of our Contact centre in Manchester.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

Are you ready to embrace a role that’s as diverse as it is rewarding? At YMCA Doncaster, we’re looking for someone who is able to step in wherever needed to keep our operations running smoothly. As a vital member of our team, you’ll be at the forefront of our work, ensuring that young people are able to thrive at the YMCA.

Flexibility is key, and you will be ready to take on duties across duty cover, administration, assessment and sustainment, as well as acting as Duty Manager and tackling issues as they arise.

You will already have experience of being responsible for people, resources or buildings although that may be from a range of situations at work or elsewhere. You will have great organisational and technology skills and be able to manage a complex workload with varied responsibilities.

We’re open to candidates from all sectors with transferable skills, a genuine interest in contributing to the work of the YMCA and a positive attitude that sets the tone for others.

Hours of Work

40 hours plus On Call duties.

Work will be on site and across the whole 24/7 rota, depending on where cover is needed.

For the first two to three months, the majority of your time is likely to be spent on hostel cover shifts to give you a strong practical understanding of our core work. 

The On Call provision is in place at all times, including weekends, nights and Bank Holidays, and is covered on a rota basis with three or four individuals.

We are able to take a reasonable number of other committments into consideration when planning the On Call rota, with each person doing an equal share of Bank Holidays, weekends and everyday cover. 

Main Responsibilities

• To cover frontline duties, including accommodation duty cover, attending reliably and on time in order to ensure continuous cover.
• To act as a Duty Manager, including dealing with any staffing or other issues arising during periods of duty in accordance with set procedures.
• To provide an out-of-hours On Call service on a rota basis with two or three others, responding effectively to concerns.  This will include finding cover in the case of sickness or other absence, or covering a shift at very short notice when no other cover is available. 
• To take on appropriate administrative, leadership, reviewing or project duties including during periods of illness, leave and vacancies.
• To take on delegated responsibilities for young people who need additional practical help to start and sustain their residence at the YMCA.  This is likely to include focussed work on benefits, budgets, housekeeping and similar.  
• To administer and oversee applications for accommodation, including obtaining supporting information from other agencies, assessing support and other needs and interviewing applicants.
• To oversee rent calculation, arrears procedures and benefit claims.
• To collate and report on other performance measures and statistics as required. 
• To keep financial and other records as required. 
• To contribute to the selection and induction of new staff and volunteers.
• To oversee minor and / or occasional staffing issues as required, and to take responsibility for particular staff and volunteers over longer periods.
• To contribute positively to relationships with other organisations.
• To take an active approach to the role and to be able to work on own initiative within set procedures.
• To develop and maintain appropriately professional relationships with members, users and with other staff, and to maintain confidentiality at all times.
• Other reasonable duties as required from time to time by the Line Manager.

Person Specification

• Experience in a similar or related role.
• Able to attend shifts reliably and on time in order to ensure continuous cover.
• Able to demonstrate resilience and adaptability across roles, responsibilities and work patterns needing cover in immediate or long term situations, showing a positive ‘can do’ attitude and setting the tone for other staff during times of particular pressure.
• A commitment to the wellbeing and development of young people, including those with a range of personal and social vulnerabilities.
• Experience of taking responsibility for people, resources or buildings.
• Able to demonstrate sufficient presence, confidence and professionalism for undertaking a management role.
• Able to cover On Call duty, to remain within receiving range of the mobile phone at all times, and to be on site within two hours in the event of an emergency situation.
• Computer literate, able to use Microsoft Word and Excel to a high standard, and able to use technology in devising and using procedures, gathering information and using a range of online software.
• Excellence in written communication and a strong command of grammar. 
• Comfortable working with financial transactions and calculations, and with keeping financial records.
• Able to manage a complex and varied workload effectively and accurately and an ability to prioritise appropriately without supervision. 
• Able to carry out monitoring patrols across indoor and outdoor areas including four floors and two stairways, and to deal with any issues arising.
• Able to react appropriately in challenging situations, using set procedures to support decision-making.
• A clear understanding of the importance of confidentiality and appropriate relationships. 
• Able to uphold the vision and values of YMCA Doncaster.

A fantastic opportunity has arisen to join our established and vital organisation as a Safe Accommodation Manager, overseeing a dynamic and dedicated team providing exceptional support services to survivors of domestic abuse within refuge and dispersed accommodation.

The right candidate will love a challange and be able to hit the ground running. You will thrive in an everchanging environement, working with clients and employees from all walks of life. This is an exciting role, making a real difference to the lives of individuals and their children, as they navigate their stay in refuge or dispersed refuge accommodation. It involves supporting a team of workers, to ensure the highest level of support is delivered to our clients at an important time in their lives. The role includes safeguarding our clients and team, ensuring procedures are followed and maintaining health and safety across the sites.

In return, we offer a supportive and friendly working environement, with regular management catch ups and team members to call on when needed. We offer an enhanced annual leave package, which increases with long service, and the addition of your brithday off. Enhanced sick pay is also offered to support you when you need ir. The wellbeing of our team members is important to us. We have an employee assistant programme offering free, 24/7 counselling and support, clinical supervision and an annual employee wellbeing day. You will also have access to a comprehensive training package.

We are recruiting two organisers - one in Brent, with a deadline of 1 September and one in Newham, wiht a deadline of 8 September.

About the roles

Since 2018, the LRU has grown its membership to over 7,000 renters across London.  Through our six branches, we support renters to take action to transform the housing system.  Organising in communities, the LRU runs training, facilitates peer support, takes collective action and campaigns on local issues, to grow our power.

The purpose of this role is to support the growth and collective leadership of our branch members in and around the Brent branch or the Newham branch. This work will support the union’s fundamental goal of transforming the housing system, in alignment with our values and strategy agreements. The work will include recruiting and activating new members, and facilitating leadership from a broad base of renters, with a particular emphasis on working with those who face the worst impacts of the housing crisis. 

How we work at LRU

You will be part of the LRU staff team alongside 15 other staff, who work with members to build the power of the union by organising, campaigning, training and facilitating peer support and member solidarity actions.  We expect staff to uphold the union's values, and work together to implement collectively agreed strategies.  Each staff member has a line manager, and the staff team are accountable to the elected member Coordinating Group, and to each other.

Key decisions are held by branch and elected member Coordinating Group, with staff inputting into and facilitating these decisions.

Job description 

This role is varied, and can look different month-to-month.  This job description outlines some activities that you will be doing every month, and some activities that you will only do from time-to-time.

Building the power of the union

• Organising with a branch to identify and build a base building campaign or bigger dispute on an issue that aligns with our strategy, moves renters to action and builds the base of the branch, particularly among renters facing precarity and oppression. This includes supporting a branch to develop their organising plan, building teams, facilitating meetings, research, outreach, social media, action planning or anything else that helps build an effective campaign. Normally an organiser would only work on one main project or campaign within a branch.
• Providing support to members to set up and run teams, organise actions and make sure branch meetings and weekly meetings are welcoming and effective. Setting up teams or meeting structures might be the main project that an organiser works on before moving on to working on a bigger campaign.
• Recruiting and activating members. This includes carrying out regular outreach sessions with members and making weekly calls to follow up with new contacts. As much as possible, this will be linked to a branch’s main campaign and/or the union’s strategic priorities. 
• Participating in cross-staff regular outreach and calls sessions.  This can include weekly organiser call sessions, outreach sessions in other branches, and facilitating welcome calls.
• Supporting the branch to link its activity to the broader democratic structures of the union, including cross-union strategy, trainings and working groups, and upholding LRU values and agreements. 

Building leadership

• Building the skills and leadership of member organisers by having ongoing coaching 1:1s with 3-5 role holders and member leaders in the branch to support them to lead the branch, run teams and support others to become organisers. It will also occasionally include working with other staff to prepare and run skills training for members.
• Having organising conversations with members who face housing precarity or oppression to support them to get more involved in the teams in the branch.
• Making sure the database is kept up to date, including tracking engagement and recording call outcomes, and supporting members to use it.
• Responding to requests for support via the website. 

Building collective capacity

• Supporting members to develop, participate and mobilise as part of cross-union campaigns, to tell their stories and take part in communications work.
• Taking part in team meetings and participating in the staff Organising Team. 
• Joining staff working groups when capacity allows.
• Supporting democratic processes.
• Fostering collaboration between branches.
• Inputting into staff decisions and LRU strategy discussions.

Person specification

Essential 

• Strong interpersonal skills, and the ability build deep, trusting relationships across difference, and including people in distress
• Experience of recruiting and activating people through outreach activities (door-knocking, and street stalls) and 121 organising conversations
• Ability to empower and motivate our members to take action
• Experience of organising workplace or community-based disputes or campaigns, or collective fighting on material issues
• Self-motivated with the ability to prioritise tasks, work to deadlines, both independently and in a team
• Good written communication skills, from experience of different types of writing
• Experience of facilitating meetings or group activities, across differences
• Basic understanding of the housing system
• Ability to learn and use both legal and practical solutions to a variety of housing issues.
• Ability to hold yourself, and support those you’re organising with, when doing difficult work
• Experience of using digital databases for organising
• Committed to, and able to uphold LRU values and agreed strategies

Desirable 

• Good working knowledge of housing law
• Experience of developing campaigns
• Experience of coaching members or other staff
• Experience of developing and delivering training
• Good knowledge of the organising/social landscape in Brent or Newham
• Speaking any of the following languages at an intermediate or advanced level - Arabic, Somali, Portuguese

Our Prayerline call takers are all volunteers who have a passion for prayer and an intimate relationship with Jesus that desires them to see breakthrough in people’s lives.  This role, as part of our staff team, will ensure that our volunteers as well as our callers have a safe and positive experience of telephone prayer ministry.

In order to fulfil this role, you must be computer literate, able to monitor the call management system, analysing dropped calls and call waiting times but also ensuring that volunteers are able to log into and out of the system successfully.  You will also need excellent people skills as you will be the primary point of contact should a volunteer have a difficult call and need prayer and support themselves, with escalation to the team leads when necessary.  You will also be required to pray for callers should you notice that waiting times are becoming too long.

We are looking for someone who can offer us five afternoons per week, working Monday – Friday from 1.00pm – 5.00pm and one Saturday in four working from 10.00am – 6.00pm

You will also need to be flexible in offering cover for absences, which could be Saturdays, mornings or evenings.

If you have a passion for people and prayer and have the insight to know how data can help sustain and improve our service, then you may be the right fit for this role.

This position is currently based at our Broadcasting Centre, Hanchurch Lane, Stoke-on-Trent ST4 8RY and will relocate to Operations Centre, ST6 4JF late 2026.

Closing date for applications: Friday 4th September 2026 - noon

Zoom interviews: Friday 11th September 2026

Onsite interviews: Monday 21st September 2026

Salary: £15,429 per annum (FTE £25,423) plus staff benefits. UCB's staff benefits include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6%

For an application form and job description please our website. 

Don’t forget to visit our privacy page. 

UCB is a Christian Charity.  Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy

We are recruiting an Events Officer to support the development, coordination and delivery of the Trust’s events programme, with the aim to engage our supporters, reach new audiences and generate new income streams.

You’ll be part of the Trust’s Engagement Team but will work with colleagues across the Trust to establish an innovative and impactful programme of events and activities that will support our commitment to nature’s recovery.

We are looking for an enthusiastic, committed, creative and well organised person with experience of planning, promoting and delivering engaging programmes, with a dynamic and innovative approach, who has a strong ability to collaborate with others to deliver a shared aim.

If you feel you have the drive, knowledge and experience we need and want to work with people who care passionately about the future of wildlife, please do apply.

Closing date: 9am on Wednesday 09th September 2026

Contact details

If you would like an informal discussion about this opportunity or have any specific questions, you can arrange a call with Lea Ellis, Engagement Manager. Contact details are on our website.

Please see our recruitment pack for more information and on how to apply on our website. 

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level. 

Spear Stockton is a partnership between Spear and Stockton Parish Church!

The Spear Programme offers young people professionally recognised coaching, for free, to support them into sustainable work or education. They leave Spear equipped to thrive in work and life. For more information about the programme see the Work with us pack.

We're looking for a Centre Manager to work as part of the Stockton Parish Church team to oversee delivery of the Spear Programme.

Please see attached for full Job Specification 

About Spear Stockton

Stockton Parish Church (SPC) is an Anglican Church with an Evangelical Charismatic tradition in the centre of Stockton on Tees. SPC is a diverse worshiping community of around 200 people, a quarter of which are under 18. 

Their mission at SPC is: ‘for everyone to know who they are, whose they are, and the difference they are called to make in the world around them’. They launched a 5 year vision in January 2022 to see their worshiping community grow to 500 people and to plant 3 churches. As the 30th most deprived parish in the country, part of their vision is committed to the long-term transformation of Stockton, seeking the peace and prosperity of the town for generations to come. This is expressed through a number of initiatives and partnerships, including the development of the Spear Centre. Spear Stockton forms part of this wider strategy, supporting young people into work and education as a key contribution to the flourishing of the local community. 

Centre Manager Person Specification

• Passionate and committed to the vision, values, and purpose of SPC and Spear.
• Self aware and teachable with the ability to accept feedback and change working practices as a result.
• Experience in leading, motivating and developing others, including line management or informal leadership experience.
• Ability to use initiative to solve problems and make good decisions independently 
• Strong organisational skills, with the ability to manage workload, prioritise effectively and deliver outcomes against targets.
• Strong written and verbal communication skills
• Friendly, with the ability to build positive relationships and relate well to young people from a range of backgrounds

Key Information:

• Salary: from £27,088 - £31,691 
• Full- time or Part-time considered (29.6 hours per week, 4 days, Monday to Thursday)
• A relocation package may be available for the successful candidate, subject to 
  circumstances and agreement. 
• A DBS check will be requested in the event of a job offer
• The Spear Programme offers a rewarding opportunity to work with young people, but it requires a dedicated commitment. Due to the term-based nature of the programme (i.e. two consecutive 4-week programmes in autumn, spring and summer), we expect annual leave to be taken between, rather than during terms

Recruitment Process

Application Deadline: 14th September 

Informal Call

Short Administration Task

Assessment and Interview Day: Tuesday 29th September 

If you require any reasonable adjustments as part of the recruitment process please let us know.

When you click 'redirect to recruiter' you'll be re-directed to Stockon Parish Church's work with us page which will give you full details on how to apply and which forms to submit. 

About the role

The policy officer is based in our policy, evidence and influencing team. They support our vital work to create change for people with breast cancer across the UK.

The policy officer supports our policy development work by building knowledge of key policy issues, drafting policy materials and helping with the generation of evidence and insight to shape our work. They work closely with public affairs and campaigns colleagues to develop and deliver influencing strategies to support our policy calls.

They work with others across Breast Cancer Now to inform our policy development, provide advice on key areas of policy and keep everyone informed about our work. They also work with other organisations to influence on shared priorities.

About you

You’ll have experience of policy development work, including developing written briefings, working with supporters and analysing evidence and insight to support policy development.

You’ll be an excellent communicator, who can translate complex information into accessible language. And you’ll have great interpersonal skills and the ability to build relationships with others including people with breast cancer and the public.

You’ll be organised, able to coordinate projects, and able to prioritise work effectively under pressure. You’ll need to work effectively as a member of a team.

We’re particularly interested in candidates with experience of the charity sector and a good understanding of the current health policy landscape.

Job description and benefits

The job description and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is: £30,757 to £31,000

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date Tuesday 8 September 2026 11:59 pm

Interview date Thursday 17 September 2026

St Dionis Church is looking for an exceptional Operations and Office Manager to oversee the practical, financial, and administrative life of our vibrant church community.

This is a pivotal role. You will work directly alongside the clergy and staff team to manage our beautiful facilities, streamline our systems (using ChurchSuite), and organise and make possible the functioning of the body of Christ at St Dionis.

From managing daily church infrastructure and overseeing finances, to acting as PCC Secretary and supporting our local charity partnerships (like Glassdoor and Crosslight), you will ensure everything runs smoothly behind the scenes. 

We need a highly organised, systematic, rigorous, joyful and efficient team player who loves making things happen.

Administrator ( Social Impact) 

Location

Preston

Length of contract

Full time and permanent

Hours

37.5 hours per week, Monday to Friday

To be worked between 8am and 6pm, by arrangement, (inc 30-minute unpaid lunchbreak

Pay Scale

£24,800 - £25,500 per annum plus on-target team bonus

Responsible to     

Manager

Holiday entitlement

Paid holiday entitlement of 28 days, plus 8 bank holidays

And a day’s leave on your birthday, and a wellbeing day’s leave

The role

To support the team of Recruitment Consultants to place ex-offender candidates into sustainable paid employment with local employers, as the first point of contact for new candidates; also to offer comprehensive administrative support in candidate data collection and reporting

Purpose                 

We place people with convictions into paid work, so they can build purposeful lives and see their families thrive

Mission                 

We do this by providing practical employment support, linking them to companies with good jobs

Vision                 

A  society  where  people’s  past  convictions  don’t  define  their  employment future

Key Responsibilities

1. Carry out telephone registrations and first screening interviews with all new candidates, to identify initial motivation, suitability and matching for The Recruitment Junction’s services, and its job opportunities

• The central role of a Recruitment Resourcer is to find and qualify candidates for each of the roles the Recruitment Consultants are trying to fill.
• This covers the full recruitment process, so Resourcers typically spend their days responding to incoming applications, placing job adverts to attract candidates, and conducting searches on the company database to find candidates with relevant skills.
• Call candidates to discuss their experience and identify whether they will be a good fit for the services and available roles.
• Most of these tasks will be carried out on the phone, although there will be times where Resourcers meet face-to-face with employer-clients or candidates to discuss their roles.
• All candidates have a criminal record and for many this can feel like an almost insurmountable barrier to gaining or returning to work; self-confidence can be low and there is often a lot of regret or shame.
• The role of the Resourcer requires an approach which is empathetic and sensitive, speaking hope into people’s situations and conveying the sincere belief that each person has the ability to find purposeful and fulfilling work, regardless of their past.

2. Manage the process of candidate data collection and outcomes reporting, to allow The Recruitment Junction to satisfy the reporting requirements of its funders and commissioners

• Record candidate information on the internal CRM database (as well as any other proprietary databases as required by funders or commissioners), ensuring that all registration forms, data privacy consent and other necessary candidate documentation are properly completed and filed.
• Carry out ID and Right to Work checks on new candidates, ensuring results are properly recorded.
• Work with the team to ensure that regular internal reporting on outcomes takes place in a way that is accurate and timely and helps the charity to learn and adapt its programmes as needed.

3. Carry out other general administrative duties as required

Under the direction of the Manager, carry out general administrative duties as required, including but not limited to:

• First point of contact by phone and email for all candidates and external referral partners.
• Greeting visitors and offering teas and coffees.
• Maintaining a stock of all office supplies, including replenishing the in-house food bank.
• Supporting the team in any way required, including checking and answering phones and emails in their absence, helping to draft CVs, booking people onto training courses, ordering ID documents and shopping for interview outfits with candidates.
• Collating information required for grant applications and contract bids/tenders.
• Assisting with fundraising activities, including maintaining the donor database.
• Financial record-keeping and data entry.
• Participating in at least one fundraising or crowd-funder event per year and, on an ongoing basis, seeking to build up the charity’s donor base through soliciting monthly and one-off donations from across your friendship, business and church networks.

This is a non-exhaustive list of tasks and may be amended from time to time in line with the needs of the charity.

Our Interview Process

This vacancy will close on 6th September, with applications being shortlisted on 7th September.

If you are successful at the shortlisting stage, you will be invited to attend the first stage of our interview process on Wednesday 9th September, between 4:30pm and 7pm, at our new offices in Preston.

We want our recruitment process to give you the opportunity to get to know The Recruitment Junction (TRJ) just as much as it allows us to get to know you.

The evening will begin with an introduction to TRJ from our CEO and Senior Leadership Team, giving you the opportunity to hear more about who we are, our values. the work we do and what it is like to be part of our team. You will also have the opportunity to ask questions in an open audience environment, allowing you to find out more about TRJ, our work and our organisation. Refreshments will also be provided.

You will then have a short, informal, face-to-face conversation with one of our hiring managers. This is designed to be a relaxed opportunity for us to learn a little more about you, while also giving you the chance to ask questions and decide whether TRJ is somewhere you would like to continue pursuing a career.

Following the first-stage event, we will invite successful candidates for a formal final interview.

Key dates:

• Applications close: 6th September
• Shortlisting: 7th September
• Stage One – Recruitment Evening: Wednesday 9th September, 4:30-7pm
• Stage Two – Formal Final Interview: TBC within 2 weeks

We hope this approach creates a welcoming and informal first stage, giving you a genuine opportunity to learn more about TRJ, meet members of our team and decide whether we are a fit for each other.