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Do you have incredible customer service skills in a high demand environment and a passion for animals?
We are recruiting for Customer Support Centre Advisors to act as the main point of contact for a wide range of queries from our supporters, members, adopters, customers and members of the public.
What does this role do?
As Customer Support Centre Advisor, you'll:
- respond to Dogs Trust customers, supporters, members, adopters and members of the public via multiple channels including, but not limited to inbound calls, outbound calls and multiple email channels
- respond sensitively and efficiently to all calls, following our set policies, procedures, and guidelines
- identify the circumstances, needs and aims of the customer using appropriate questioning techniques and respond appropriately
- achieve and maintain key performance indicators; including but not limited to average talk time, call/email quality and after call work
- record all customer interaction accurately on relevant in-house systems as appropriate, in line with agreed standards and procedures
- act as an advocate for the Dogs Trust brand and, as the voice of Dogs Trust, always uphold the organisation’s reputation
Please note, this is a hybrid role working from Manchester rehoming centre two days per week, with the rest of the time from home. Shortlisted candidates will be invited to a short screening call on Teams, followed by a panel interview at our Manchester rehoming centre.
Could this be you?
To be successful in this role, you will have exceptional listening skills, with experience of providing excellent customer service in a high demand environment. You'll be skilled in handling telephone and email conversations sensitively and empathetically, as this role involves communicating with customers who may be distressed, confused or aggressive. You'll be resilient, proactive and have a good working knowledge of Microsoft Office (inc. Word, Excel, PowerPoint and Outlook) with the experience of using web-based resources and electronic systems.
Please note this is a hybrid role working out of our Contact centre in Manchester.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Whether your background is in gambling-specific treatment or in the wider addiction and recovery field, drug and alcohol services, mental health, or related social care, being a Gambling Support Practitioner is a strong fit for people with real experience supporting behaviour change.
You'll find plenty here that's familiar: full structured interventions using CBT and motivational interviewing, supporting people through assessment, formulation and recovery planning, as well as brief check-ins for clients further along in recovery, all delivered within GamCare's Model of Care. Sessions are delivered face to face, by phone and by video, alongside outreach and partnership work with local services and referral pathways. You'll manage this with your own professional judgement on complex cases, working within clear governance and safeguarding frameworks and backed by regular supervision, using the core skills you already have, applied in a new context and grounded in a proven, structured model.
About you
We're looking for someone with real experience delivering CBT-informed or motivational interventions, wherever that experience comes from. You'll be confident managing a caseload with genuine complexity and risk, comfortable using both low- and high-intensity interventions, and able to work within clear governance and safeguarding frameworks while using your own professional judgement. Experience specifically with gambling harm is welcome but not required, and many strong practitioners in this field have come from adjacent addiction or mental health backgrounds.
Working at GamCare
Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.
Our people tell us GamCare is a genuinely supportive place to work. We invest in training and development, and are committed to inclusion, welcoming applications from all backgrounds, including candidates with lived experience of gambling harm.
Staff Benefits we can offer you:
- 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service.
- A generous Pension Scheme - we contribute 6% and you contribute 2%.
- Discretionary company sick pay after 6 months’ service.
- Employee Assistance Programme – 24-hour support
- Premium access to the CALM app for you and up to 5 dependents
Closing date for applications: Sunday 23rd August 2026 (23:59)
Due to the anticipated volume of applications, we may conduct pre-assessment screening calls between 1st and 2nd September2026. Interviews are expected to take place in person from 7 September 2026.
GamCare is committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We're looking for a People & Wellbeing Executive to be responsible for delivering efficient administrative support and knowledge that facilitates the smooth running of the People department for all other team members. This role is central to maintaining a cohesive and positive working environment, and will be the first point of call for all People related matters, offering expertise on basic HR matters.
The People & Wellbeing Executive will lead on organisational recruitment, selection, and onboarding, ensuring that peoples’ first experience of MHFA England is a positive one. They will also help to ensure that the wellbeing, health, and safety of all colleagues is prioritised and that we are compliant in this area.
Equity will be embedded in all aspects of the work of the People team to foster an inclusive environment for everyone in the MHFA England community.
This is a hybrid role with regular travel to Central London, where you’ll collaborate with colleagues to support our mission.
Interviews are provisionally scheduled for 26 and 27 August. Shortlisted candidates will be contacted on 24 August to confirm arrangements. If you require any reasonable adjustments or are unable to attend on these dates, please let us know and we will do our best to accommodate you.
Please refer to the Job Description for full details of the role.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you require any adjustments, whether that's receiving documents in alternative formats (such as large print, Braille, or audio), applying via a different method, or needing support during interviews, please let us know. We’re happy to accommodate individual needs to ensure everyone has an equal opportunity to apply and succeed. If you’d like to discuss accessibility or request adjustments, please contact us via Charity Job or the MHFA England website.
About MHFA England
MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to create a nation where everyone's mental health matters by creating mentally healthy workplaces where people, communities, and businesses thrive.
Looking after you
Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.
Interviews are provisionally scheduled for 26 and 27 August. Shortlisted candidates will be contacted on 24 August. If you require any reasonable adjustments or have difficulties attending on these dates, please let us know and we will do our best to accommodate you.
Please note that we will only accept applications that include a CV and appropriate cover letter.
Our vision is to create a nation where everyone's mental health matters.
The client requests no contact from agencies or media sales.
Regional Youth and Community Director
OASIS UK – Youth and Community (OCP)
0.6 FTE, Permanent
Salary:£31,487 (FTE £52,479)
We’re excited to be recruiting for a key leadership position supporting Oasis’ youth and community work in the North West region (covering delivery in Greater Manchester and Bradford).With accountability to the Oasis Community Partnerships CEO the role of the Regional Youth and Community Director has three main functions:
1 Strategic management oversight of local Youth and Community teams
2 Regional development, working alongside other functions within the Oasis family
3 Being part of the national Youth and Community leadership team
The Youth and Community Director will have strategic management oversight of local Youth and Community teams in the region, providing accountability and support to the local leaders and charity boards. This responsibility area falls into two categories; those the Director is directly responsible for, and those they are responsible for ensuring are carried out by leaders within their region.
ORGANISATIONAL CONTEXT
Oasis neighbourhoods are local places of activity that provide integrated, high quality and diverse services to benefit the whole person and the whole community. The Oasis ethos stems from our Christian roots and is an expression of our character - it is a declaration of who we are and therefore the lens through which we assess all we do. This is encapsulated by the following five statements:
a passion to include everyone
a desire to treat everyone equally, respecting differences
a commitment to healthy and open relationships
a deep sense of hope that things can change and be transformed
a sense of perseverance to keep going for the long haul
An Oasis neighbourhood is a community movement and the joining together of all the work Oasis does in any one place, which could include foodbanks, debt advice centres, family support and advice services, healthcare, youth work, children’s work, alongside other Oasis activities in that community, including formal education through Oasis Academies.
The Youth and Community function of Oasis is responsible for the wider community work that takes place within Oasis neighbourhoods, working closely with the wider Oasis family to outwork our vision. In relation to governance, Oasis Community Partnerships is the national charity, with each local team operating from their own local Oasis charity.
This is an exciting opportunity to be part of a growing national organisation, making a difference to communities on a local level, whilst also influencing the national landscape. As part of the package, Oasis offers:
- A pension scheme, currently offering 7% employer contribution
- A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)
Please contact us to arrange for an informal conversation with our CEO to find out more about the role. If you are interested in this position, please send your CV and a covering letter (ensuring you refer to the job description and person spec).
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers to application, please let us know.
Completed applications should be returned by 9am on Tuesday 8th September.
Interviews will take place week beginning 21st September. (Shorter more informal calls may be arranged the previous week to assist with shortlisting)
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Oasis supports Equal Opportunities. Registered Charity No. 08749179
If you are interested in this position, please send your CV and a covering letter (ensuring you refer to the job description and person spec)
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
To provide support to the small Finance and Administration team at Heart Research UK.
The role is office based and for 22.5 hours per week, with working pattern to be agreed but must include Friday morning.
Key Tasks and Responsibilities
· Assist the team in maintaining accounting records for both the Charity and the Trading Company
· Purchase Invoices – obtain relevant authorisation, code and process invoices onto Xero, produce and send remittance slips
· Process staff expenses onto Xero
· Create and upload payments on bank account
· Process all credit card transactions onto Xero
· Process expenses
· Arrange set up of new standing orders, direct debits and other regular payments
· Input any other income or expenditure onto bank as required
· To assist in uploading regular donations to Beacon
· Create sales invoices as required and maintain sales ledger
· Credit control – periodic review outstanding balances and chase overdue amounts
· Undertake general administration tasks including call handling, sending out mail and issuing temporary parking passes.
· Cover reception area in the absence of receptionist
· Undertake any other appropriate duties as requested
Person Specification
HRUK is an equal opportunities employer committed to providing equal opportunities for all.
You will be proactive, resourceful and a great team player.
You will be an excellent communicator to a variety of audiences.
You will have a genuine interest in the charity sector and a shared commitment to HRUK’s culture and values.
Please submit a CV and cover letter outlining how you meet the person specification.
We won't stop until there are no more deaths from heart diseases.
The client requests no contact from agencies or media sales.
The Head of Public Fundraising is a new role at Coeliac UK leading the charity’s public fundraising function. The role focusses on driving sustainable growth across individual giving, community fundraising, events, lottery, raffle, digital fundraising and merchandise. This role is responsible for delivering Coeliac UK’s 5-year fundraising strategy to maximise return-on-investment, grow long term supporter value, and contribute to the charity’s mission.
The Head of Public Fundraising will embed and deliver comprehensive fundraising strategies, growing Coeliac UK’s supporter base and income, building up new and under-developed income streams and communicating effectively with their audiences to expand their reach, and encourage financial and non-financial support to deliver the organisations mission.
Who are we looking for?
Key to the success of this role is a strong understanding of individual giving fundraising. This role blends the strategic oversight and leadership of a Head of role across multiple income streams, with the hands-on expertise of an IG fundraiser. Experience across other income streams and areas of fundraising delivery would be a huge benefit as the role leads community fundraising and events, will take on digital fundraising - currently led by the Chief Engagement Officer, as well as manage the data and supporter care functions, but experience in individual giving is essential as Coeliac UK has defined that as an area of priority income. To progress to a screening call with THINK Recruitment, your CV must demonstrate evidence of delivering individual giving income in a UK charity environment.
The successful candidate for this role will be someone who has already operated at a senior level within a charity such as at Senior Manager level, or Head of in a specific income stream.
Hybrid working
The role has a hybrid expectation of a minimum of a day a week in the High Wycombe office (HP11 2QW) to build relationships and provide support to the fundraising team, and there will be flexibility required for other in person meetings and events. However, Coeliac UK are keen to secure the very best candidate, if the hybrid expectation presents challenge for you but you otherwise meet the requirements of the role, please do get in touch with THINK to discuss.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date. You will be provided with information on how to complete your full application on the call.
If you need assistance with downloading the pack or any reasonable adjustments to ensure you can engage with the selection process, please contact THINK Recruitment and our team will support you.
Closing date for expressions of interest: Midday Friday 21st August
Closing date for full applications: Midnight Sunday 23rd August
Age UK's Telephone Friendship Service is recruiting for Friendship Coordinators to join our growing team!
Loneliness is a major issue that is now widely recognised in society today, particularly amongst older people. By scheduling weekly calls from our trained volunteers, Age UK's National Telephone Friendship Service provides older people with a chance to make a new friend from the comfort of their home.
As a Friendship Coordinator, you will play a vital role in coordinating and supporting the thousands of matches between our members and volunteers across the UK. Whether you are answering emails and calls, ensuring safeguarding measures are upheld or supporting members and volunteers through the onboarding processes, you will be helping to ensure this much needed service reaches those who need it most, in a safe and efficient manner.
Utilising your excellent customer service skills, you will be the first port of call to support our volunteers and older members - so you'll need to be comfortable spending a lot of time on the phone and communicating by email. You'll also need to be passionate about supporting older people and have a good understanding of older people's needs.
This role offers hybrid working between home and our offices in either Blackpool in Lancashire or Ashburton in Devon (a robust home broadband connection is essential). This means you would be expected to attend office a minimum of once every 3 months, although this can be more if you prefer. You may be asked to attend office more regularly than these minimum requirements. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to 1hr 30mins commute.
You will work a 35-hour working week, 5 days out of 7 with start and end times between 8am and 6pm. It will include weekend and bank holiday shifts, which will be arranged on a rota basis.
We are looking to recruit highly motivated individuals to join our friendly and supportive Friendship team - if this sounds like you, please apply for immediate consideration.
Last day for applications Wednesday 12th August 2026
Please note: Before joining the National Services team at Age UK, we want to be open that the organisation is in a period of change. Age UK works as a network of over 100 independent partners, with national services delivered by the charity and local services delivered by partners across the UK. Our new strategy means more services will be delivered locally in future, although we think our National Services will continue to play an important role. You would be joining a team that is evolving and changing to develop new ways of supporting older people, and we want you to have this context as you consider your application.
In your Supporting Statement, please include examples of how you meet the Must Have criteria below.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Skills and knowledge
- Excellent communication skills - both written and verbal. A, I, T
- Confident and friendly telephone manner. A, I
- Excellent IT skills including Microsoft Office. A, I, T
- Ability to manage a busy workload. A, I
Personal attributes
- A passion for supporting older people. A, I
- A commitment to promoting equality and diversity. A
- Being a positive team player. A, I
Great to haves:
Experience
- Experience supporting volunteers. A, I
- Experience of working with older people over the phone. A, I
Skills and knowledge
- An understanding of older people's issues. A, I
- Knowledge of safeguarding issues. A, I
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, Health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250
- Many additional benefits
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please visit our website.
The client requests no contact from agencies or media sales.
Part-time Operations Coordinator
Job Description and Person Specification
Summary
Role: Part-time Operations Coordinator (freelance – 22.5 hours per week/approximately 3 days per week)
Contract period: 12 months (with the possibility of extension)
Location: Home-based and Oxfordshire
Pay: £27,850 per annum pro rata
Reports to: CEO
Background
Sundial Centre for Education on Harmful Practices (“Sundial” previously called Oxford Against Cutting) delivers high quality education and training on harmful practices, such as female genital mutilation (FGM), ‘honour’-based abuse (HBA) and online harms. We offer safeguarding training for teams of professionals such as teachers, police and social workers. We also deliver lessons in schools, as well as workshops for community groups. We ensure people from FGM- and HBA- affected communities and young people are at the forefront of our work and our workshops are often delivered with facilitators with lived experience.
We are currently seeking an Operations Coordinator to provide professional and efficient and specialist administrative support.
Job description
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To contact with schools and relevant institutions to promote Sundial’s training and workshops
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To liaise with schools/organisations and facilitators to coordinate bookings of Sundial’s training and workshops, including logistics and timetables
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To organise team meetings
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To draft invoices and maintain records
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To assist with keeping contact databases and records up to date
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To draft, type and dispatch charity office correspondence
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Maintain the bookings calendar
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Maintain DBS, safeguarding and training records
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To assist in scheduling social media posts
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To support the CEO and Research & Operations Manager where appropriate
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To attend regular meetings as required
Personal specification
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Self-starting, hardworking and committed to tackling harmful practices
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Methodical, detail-oriented, with genuine passion for administration work
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Excellent writing skills and good telephone manner
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Good written and verbal communication skills
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Time management and organisational skills to be able to deal with multiple tasks and a range of priorities
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IT skills – competent in Microsoft Office applications of Word, Powerpoint and Excel and able to use Mailchimp, Canva and Word Press
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Previous experience dealing with finance processes (desirable)
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Previous experience working in the charity sector (desirable)
How to apply:
Please send your CV and a covering letter explaining your interest in the issues that the charity addresses and your relevant experience. Please also ensure your CV includes details of two referees. We will not contact your referees prior to interview.
We strongly encourage applications from people from minoritised communities and people from FGM- and HBA-affected communities.
Applicants called to interview will be invited to complete a written task.
The appointment is subject to an enhanced DBS check and references.
Please submit your application by midday, Friday 11th September.
Interviews will take place on 24th & 25th September.
Sundial is a rights-based charity dedicated to ending harmful practices and abuse issues suffered by girls and women.
Harris Hill is delighted to be partnering with National Parks Partnerships, an entrepreneurial organisation that develops strategic and commercial partnerships to support the UK’s 15 national parks and increase their impact, resources and influence. They are searching for a Business Development Manager to join their team.
This is an exciting and newly created role that will play a key part in the achievement of annual income targets through supporting new business activity.
As Business Development Manager, you will support the new business development process, from prospect identification and relationship building through to securing meetings, delivering pitches and supporting deal closure. You will develop and prepare compelling partnership proposals, pitches and new partnership products tailored to prospect needs. You will manage and develop the prospect pipeline, working closely with the Development Officer and maintaining accurate development records. You will also build strong relationships with National Park Authorities (NPAs), ensuring effective engagement, communication and support for business development activity.
To be considered for this role you will need:
- Minimum three years’ Corporate Development/Partnership experience responsible for securing and developing partnerships ideally in the B2B or not-for-profit sector.
- Demonstrable experience of pipeline growth.
- Working knowledge of business development processes.
- Excellent presentation and writing skills, with the ability to deliver face to face and online pitches to prospective partners to win new business.
If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill onor call him on 020 7820 7332.
Salary: £40,785.50
Full time, two-year fixed term
Location: Fully remote – home-based with occasional UK travel required.
Deadline: Monday 24th August at 9am
Application process: CV and Cover Letter
Please note that only successful applicants will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
We are recruiting for 7 x Temporary Supporter Care Assistants for a high-profile social welfare Charity. You'll be part of a friendly Supporter Care team handling inbound calls from supporters and members of the public and delivering excellent customer service throughout their peak fundraising period.
Initially fully in the office, after approx 3 weeks of training you will be offered Hybrid working will involve a minimum of 2 days per week spent at their Central London office.
The Role:
Handling inbound telephone calls from the public during their busy high volume appeal period.
Processing orders for fundraising products by telephone, and handling related queries on products and deliveries to ensure a smooth ordering experience
Processing requests from organisations for fundraising materials for a very busy nationwide Campaign.
Taking telephone donations, including for their big campaigns
Processing administrative updates on our supporter database
Handling additional ad hoc queries and coordinating with relevant team members and stakeholders to ensure these are resolved and the supporter has a positive experience
The Candidate:
- Experience of working in a busy high volume contact centre and call handling environment
- Experience of providing excellent customer care and passionate about delivering a positive customer experience
- Confident, empathetic, polite and professional telephone manner
- Accuracy in data entry
- Experience of database/CRM systems
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.
Purpose of the role:
The Support Services Manager position will be based at Bristol and the primary purpose will be to oversee Unseen’s frontline team to ensure that the organisation is fulfilling our obligations under the Victim Care contract by ensuring that potential victims of trafficking are safely accommodated and that they are supported to access the services needed in order to begin the process of recovery from their experiences.
Key responsibilities and tasks:
- Ensuring the delivery of support services (in line with contractual, legal and regulatory requirements).
- Collectively managing the frontline staff team.
- Actively promoting best practice in supporting survivors and monitor impact of the services and outcomes for survivors.
- Managing a frontline team to ensure collaboration as support is delivered to vulnerable adults across the Southwest.
To apply:
1. Complete Unseen’s application form for the role, and;
2. Send a copy of your anonymised CV to jobs @ unseenuk. org.
If you are unable to complete the form online, please email jobs @ unseenuk. org or call us and we will send a printable version for you to complete.
Please note: The only information from your application that will be shared with the hiring manager is your personal statement and CV. If you do not complete the application form or do not send a copy of your CV, your application will be considered incomplete and will not be reviewed.
The deadline for applications is 23:59 on 30 August 2026.
Interviews will likely be held during the week of 7 September 2026.
Kindly note, we reserve the right to close the vacancy if we reach the requisite number of applications. If you’re interested in the role, we would encourage you to apply early.
As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.
Any questions, please contact jobs @ unseenuk. org.
The client requests no contact from agencies or media sales.
The Charity and The Vision.
Scotty’s Little Soldiers is a UK-based charity dedicated to supporting military children and young people (0 to 25 years) who have experienced the death of a parent who served in the British Armed Forces. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity offers a unique blend of emotional, practical, and educational support to over 800 young people. We are currently embarking on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.
We are proud of our vibrant, non-traditional culture, which puts the needs of the bereaved military community at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.
Scotty’s is seeking an experienced bereavement counsellor, with a strong focus on Scotty’s adult community, to join our small but effective team. The role involves supporting adults, and also children and young people affected by bereavement, which may include death in service, illness, or suicide.
We want everyone affected by military connected bereavement to have:
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Access to the very best emotional health and wellbeing support.
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Outstanding development opportunities.
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The chance to smile again.
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Confidence and clarity in navigating their entitlements.
We call these our Promises. Our promises align with our four programmes: START, SMILES, STRIDES and SUPPORT.
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The START Programme ensures that there is a single point of contact for adults who need to gain confidence and clarity in navigating their entitlements following a bereavement.
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The SMILES Programme provides children and adults with the chance to smile again.
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The STRIDES Programme provides children with outstanding development opportunities.
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The SUPPORT Programme provides the very best emotional health and wellbeing support to children and adults who are struggling to cope following a bereavement.
Our Bereavement Counsellor will be a valuable member of the SUPPORT Programme, delivering online 1:1 and group support to those who need it most.But all four programmes work closely together (we call this the Families team).
Role Mission:
The Scotty’s Bereavement Counsellor will work with our adults, children and families who are struggling with their grief to help them understand their feelings, develop coping skills and build their new life.
This role will be accountable for:
Providing emotional support, counselling and therapeutic interventions to individuals and families coping with grief and loss. The role involves working compassionately and ethically with anyone affected by military connected bereavement, helping them process their emotions and find ways to adjust to life after a loss.
The Bereavement Counsellor will work collaboratively with the SUPPORT team and the wider Families team to ensure that all work undertaken by Scotty’s is delivered in a supportive and sensitive manner and that the whole Scotty community receive exemplary care.
What are the 3-month goals for this role:
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Within three months the Counsellor will have developed their knowledge of the range of services that Scotty’s offers to our community so that they can advise and support individuals and families in their case load.
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Will have begun to learn and understand the Scotty Values and the Scotty Way (we do things a little differently and our culture is very important to us and our community!).
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Would have begun supporting the community members assigned to their caseload by the Head of SUPPORT.This will be through online 1:1 delivery, and some group online sessions, drop ins or workshops.
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Will have completed all necessary safeguarding training and be part of the Scotty’s Safeguarding team.
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Begun attending peer supervision sessions with the SUPPORT team.
What are the 6-month goals for this role:
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Will have established a caseload across the Scotty community, as assigned by the Head of SUPPORT.
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Will have begun to support the wider Families team by attending Scotty events.At Scotty events, a SUPPORT team member often attends to provide support to any families who may need it on the day (this may require occasional weekend or evening work).
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Will be working cohesively with the Families team and the wider Scotty team to share knowledge and skills.Scotty’s values a culture of learning and strives to ensure team members can learn from one another’s expertise.
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Will be contributing to peer supervision sessions to ensure all SUPPORT team members are able to give the best support to families.
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Regularly meeting with your selected external supervisor.
What are the 9-month goals for this role:
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Will be supporting a caseload as assigned by the Head of SUPPORT, with emerging impact data showing the outcomes of your support.Scotty’s uses a range of practitioner and impact measurement tools to monitor the impact of SUPPORT team’s work.
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Will be a valuable member of the SUPPORT programme, Families and the wider Scotty team. Providing high-quality bereavement counselling and support directly to the Scotty Community and by working collaboratively with other team members.
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Will be contributing to developing resources and workshops that support the Scotty Community.
What are the key responsibilities of this role:
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Managing a caseload and delivering one to one counselling sessions as assigned by the Head of SUPPORT. This will predominantly be online delivery using Teams video calling but also other formats as needed by community members.
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Facilitate group therapy or support groups when appropriate.
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Conduct initial assessment to determine clients’ needs and suitability for counselling.
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Maintaining accurate and confidential case notes in a timely fashion using our CRM in accordance with data protection and organisational policies.
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Adhering to all safeguarding requirements and operating as part of the Scotty Safeguarding team to maintain the highest standards across the charity.
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Part of a team creating and developing resources and materials for the whole Scotty community.
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Working collaboratively within the SUPPORT team, including peer supervision.
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Working collaboratively within the Families team to ensure that Scotty community members and families are directed to the appropriate services in a timely fashion.This could include directing people you are working with towards our educational grants, our respite breaks, our events, our START support or our advocacy.
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Liaise with other professionals such as GPs, CAMHS, social workers, education or other professionals where appropriate to ensure holistic care and management of risk.
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Attending at least six (mandatory) face to face team days, normally located in the East of England, alongside some in person team meetings.
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Participate in regular clinical supervision and continuing professional development.
Skillset and Experiences Required:
Essential
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Member of the British Association for Counselling and Psychotherapy (BACP) or United Kingdom Council for Psychotherapy (UKCP).We may consider applications from practitioners with HCPC or NCPS membership too.
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Level 4 Counselling / Psychotherapy Diploma or above.
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Significant experience (post qualification), providing bereavement counselling to adults and some experience of counselling with children and young people (0-25yrs).
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Experience and training with NICE-approved talking therapies.
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Strong understanding of grief, bereavement, trauma and the impact of loss, and experience supporting traumatic bereavement or more complex grief presentations.
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Demonstrable safeguarding knowledge and experience
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Confident in professional judgement, boundaries, safeguarding and confidentiality.
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Willing and able to support lower-level emotional support needs as well as more complex presentations, depending on service demand.
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Experience of managing a complex caseload effectively.
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Ability to work flexibly, including occasional evenings for drop-ins, later appointments or events in line with service need.
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Excellent computer literacy.
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Ability to engage with peer supervision and external supervision (organised by Scotty’s) effectively.
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Ability to engage with a culture of continuous learning and support the learning of others.
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Reflective, curious and open to feedback.
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Willingness to work flexibly as part of a team and independently to meet the needs of the service.
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Commitment to professional standards and ethical practice.
Desirable
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Military-connected experience or knowledge would be an advantage but not essential if you have a willingness to learn.
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Experience of group work and peer support delivery would be helpful. Willingness to lead on these sessions as required.
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Experience in end-of-life care and pre-bereavement work.
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Experience of online counselling.
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Experience and training in counselling linked to suicide and suicidal ideation.
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Knowledge of or experience using assessment tools such as WEMWBS or CBSQs.
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Knowledge of statutory services and systems.
Additional Information
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The role may require evening or weekend work from time to time
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Enhanced DBS check required
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Travel will be required to events and team training days
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APPLICANTS MUST BE BASED WITHIN 2 HOURS TRAVEL OF CAMBRIDGE
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
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Families Come First
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Everyone a Supporter, Every Supporter a VIP
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Love What You Do
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Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Complex Needs Service in Notting Hill.
Sounds great, what will I be doing?
This role provides person centred support to service users, focusing on increasing independence, maintaining accommodation, and improving quality of life.
Responsibilities include creating and reviewing SMART support plans, delivering home or community based support, facilitating access to medical and community services, and minimizing hospital admissions for mental health. The role also involves working with external agencies, developing interventions for hard-to-engage users, and promoting ongoing engagement with support networks.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Experience supporting people with ill mental health in a community based setting is key along with knowledge of the relevant mental health acts and legislations. it would also be beneficial to have strong IT skills and knowledge of safeguarding, recovery approach, and the benefits system.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT US
We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence.
ABOUT YOU
Working side-by-side with people who are homeless or at risk of it, you'll help them take charge of their journey — setting goals, building skills, and securing the stability of a tenancy they can call their own. Your day-to-day will span everything from crisis intervention and welfare benefits support to leading case reviews with partner agencies, all while managing a caseload with care and accuracy. You'll build the kind of trusting relationships that tackle isolation and exclusion head-on, working creatively and with emotional resilience to overcome whatever challenges arise. If you're driven by making a tangible, lasting difference in people's lives, this is a role where your impact will be felt every single day.
YOUR BENEFITS
- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day of leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services
Could this be your next role? Read the full Job Description now!
The client requests no contact from agencies or media sales.
Location (UK): Office Hybrid* - Belfast
Hours: Full-time, 35 hours per week. Part-time considered (pro-rata) 28 hours or above per week
Benefits: Read more about the excellent benefits we offer on our profile page
Travel: Regular travel in and around Northern Ireland. Travel to London on an occasional basis for team meetings or training. Travel to events including occasional weekends or evenings.
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
We are looking for an experienced fundraiser who has strong experience of raising money in Northern Ireland. This is a relationship-led role that would be ideal for someone who loves working with people and understands network mapping to maximise connection to cause to accelerate income growth. You will have experience of creating strategy, winning new business, and be happiest spending significant time out and about meeting people. While you will be based in Northern Ireland with strong connection to other colleagues based in and out of the Belfast office, this role is part of the Public Fundraising team who are based across England and you'll have regular contact with colleagues in the corporate fundraising and trusts teams.
About the role
In this role you will build strong relationships with volunteers, community groups, clubs, local businesses and others to inspire and motivate them to invest in a future free from arthritis. This is a new role for the charity, and it gives someone the opportunity to shape this area of work and lead on the income opportunities in Northern Ireland. But you won’t be starting from nothing; our Northern Ireland based staff and volunteer group have strong networks and brilliant ideas for supporting your success. You’ll also have support from the wider Public Fundraising team as well as the Philanthropy and Partnerships team. There is so much potential in this area and we’re looking for someone who is excited and has the skills to turn that potential into a strategy for success. And this work has never been more crucial; Arthritis UK Northern Ireland have recently published a landmark report calling for immediate action to tackle the growing musculoskeletal (MSK) health crisis in Northern Ireland, where people are waiting in pain for years to access a diagnosis and life changing surgery.
About you
If your knowledge, skills and experience include the following then we would love to hear from you:
- Experience in partnership fundraising.
- Experience in public speaking, such as giving presentations and talking at events.
- Experience and a keen interest in building long-term relationships with supporters.
- Experience of winning new business, able to ‘make the ask’ for support and to influence/negotiate.
- Experience in working with volunteers to fundraise.
- Proactive and confident self-starter, able to work both independently and collaboratively.
- Skilled at supporter stewardship.
- Skilled at building excellent relationships with a wide range of people.
- Able to spot opportunities and maximise them for income growth.
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings.
As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
The client requests no contact from agencies or media sales.





