Call jobs

Location: Across various London schools

Responsibilities

We are looking for an advisor to deliver 1:1 meetings with students in year 11 who are facing their post-16 choices. You do not need to have a formal IAG qualification but you do need to have experience coaching young people in a 1:1 setting. As one of a team of eight advisors, you will:

● Meet with students for 1 hour to support them to develop an action plan for their post-16 options, with at least 2 options that match their interests, career aspirations and grades. The meetings are structured using Hambly and Bomford’s creative career coaching model.
● Create an action plan for each student by inputting data about their options and next steps into our electronic action plan tool.
● Identify students who are high-priority for a second 30 minute follow-up 1:1. These are students who are unable to decide on or apply for their post-16 options.
● Log notes and decisions on a CRM system.
● Join weekly meetings with other advisors to reflect, identify improvements and share best practice.
● Though you are not responsible for the other programme components, these 1:1s will form part of a careers education programme for the young people, comprising of careers exploration, post-16 options planning and results week support.

This is a temporary contract and your time will be split up as follows:

● 1 - 9 Sept: Future Frontiers training in using our tools and systems (office based at London Bridge)
● 12 Sept - 25 Nov: In school 4 days per week, delivering 5 x 1:1 meetings per day. Friday’s are reserved for admin.
● 28 Nov - 16 Dec: In school 2-3 days per week, delivering 8 x 30 minute follow-up meetings with the students who need extra support.

About you

● Practical experience delivering 1:1 guidance interviews with young people to reach positive outcomes for young people.
● Achieved a career-related qualification, especially in information, advice and guidance (desirable)
● Understanding of the post-16 education landscape in Greater London / ability to research and get up to speed quickly and independently.
● Ability to prioritise a busy case load, meet deadlines and complete administrative tasks in a timely manner.

About Future Frontiers

In the UK, family income is the strongest predictor of how well a young person will do at school and the future opportunities they will have. Future Frontiers exists to change this. Our vision is of a society where equal access to education and career opportunities enables potential to overcome poverty.

We are an award-winning education charity with an innovative approach to tackling educational inequality in the UK. Our mission is to provide disadvantaged young people with the guidance, networks and opportunities they need to realise their potential at school and achieve post-16 qualifications that build towards secure and fulfilling employment. By partnering with schools and forward-thinking businesses we deliver a high-impact coaching programme to young people from disadvantaged backgrounds. We recently developed an ambitious 5-year strategy which adds a second year to our programme and provides 1:1 support for young people, deepening our impact.

The strategy sets out how we will achieve our strategic vision statement: between 2021 and 2026, Future Frontiers will design, develop and rigorously evaluate an enhanced two-year programme that achieves meaningful long-term impact at the post-16 transition, transforming the life-chances of disadvantaged young people. During this period we will support over 16,000 disadvantaged young people. You can read more about our impact so far in our Annual Impact Reports on our website.

Equal Opportunities, Diversity and Inclusion

Here at Future Frontiers we are dedicated to the practice of equal opportunities. The principles of it underpin our mission and we treat all employees, volunteers, clients and students as individuals. We believe in having an open and inclusive culture that champions diversity in all its forms, including disability, culture, race, gender, sexual orientation, age, life experiences, socio-economic background, and religion.

We encourage everyone to apply for our roles. If you would like to talk to us about working at Future Frontiers in advance of your application, particularly in regards to diversity, we strongly encourage you to contact us via email and we will arrange a call. We’d love to hear from you.

CONTEXT

An estimated 12,000 men are raped every year and 76,000 sexually abused or assaulted. Yet just 4% of men will tell someone. Of those who do, it takes on average 26 years to do so.

Survivors UK provides specialist support to (cis and trans*) men and boys, and to non-binary people, who have been raped, sexually assaulted or abused. Our aim is to help any man, boy, or non-binary person, to have the confidence to tell someone what’s happened to them, and to know that it’s OK to seek help. When they do, we want to ensure they have access to the right support so they can deal with the impact of their experiences.

We provide emotional support, information and signposting to survivors and anyone worried about someone they know, through a national website and webchat service (open till 8pm most evenings). Last year, 2,600 people contacted us via our webchat services and social media.

In London, we are the only organisation providing specialist services for men and boys, including individual counselling and therapeutic groupwork, available till 9pm six days a week. Across London, we provide the capital’s only Independent Sexual Advisor (ISVA) Service that helps men and boys through the criminal justice system.

ABOUT THE ROLE

This is an exciting and challenging new role at Survivors UK, that combines brief counselling and practical support, specifically to the (circa) 300 people who refer themselves for individual counselling with us each year. It is designed to deliver collaborative assessments and brief interventions to:

•  Understand people’s needs and work out the best sources of support for them
• Offer resources, coping strategies, and supported signposting to internal and external sources of expert help
• Determine whether it would be beneficial to add someone to the waiting list for 6 months of regular counselling at SurvivorsUK, and resource them to cope during the 2 year wait for counselling to start.

The people served include those with clinical mental health diagnoses, drug and alcohol dependencies, at risk of suicide, homelessness or involved in the sex industry. You will need to be a highly skilled counsellor/practitioner with experience of dealing with very vulnerable clients, willing to work flexibly and on your own initiative. Importantly, you will be a compassionate person, able to blend therapeutic work with practical support and care.

This post is subject to an enhanced DBS Clearance

PURPOSE

• Provide counselling and practical support interventions to boys and non-binary child/ young people who have been raped, sexually abused or assaulted with high levels of need and who are most vulnerable.
• Collaborate with clients to discover what their needs are from our service
• Support the monitoring and reporting to funders on the development and delivery of the service.

KEY OUTCOMES

• Survivors who are highly vulnerable and distressed will have access to a service that meets their needs, with improvements in their overall health and wellbeing.
• A reduction in harmful behaviours, such as less suicidal ideation, reduced drug & alcohol use, reduced incidences of self-harm.
• Survivors who are leading chaotic lifestyles report feeling more stable, better able to cope and better supported.

RESPONSIBILITIES

1. Service Delivery

• Deliver counselling interventions by phone, video calling and face-to-face
• Maintain accurate and timely client case notes, ensuring adherence to confidentiality, safeguarding and data protection procedures.
• With clients, develop action plans to help them address emotional and practical needs and ensure clients can engage with a flexible service.
• Provide regular and timely communications with clients so that they are encouraged to remain with the service.
• Attend clinical supervision.

1. Liaison and Promotion

• Maintain good working relationships with other support services associated with the client.

1. Monitoring, evaluation and dissemination

• Collect and accurately record one-to-one contact data, including presenting issues, client notes, socio-economic demographics, using Survivors UK Salesforce database.
• Monitor individual client’s progress through the outcomes monitoring framework.
• Where appropriate, and within safeguarding and data protection policies, collate qualitative client stories for reporting back to funders, evidencing need and service user opinion.
• Ensure all clients are aware of and have access to the organisation’s complaints policy.

1. General Duties

• Be responsible for administrative functions associated with the role, including accurate record keeping and filing.
• Provide input and comment on the development of Survivors UK policies and procedures and ensure you follow established procedures.
• As a member of a small team, contribute to the development of new initiatives and services in response to client need.

The post-holder will be required to carry out additional duties from time to time. Such duties will be commensurate with the role.

Survivors UK is an equal opportunities employer.

PERSON SPECIFICATION

Experience and qualifications

• A BACP, UKCP or BABCP accredited counsellor or working towards, psychotherapist or CBT practitioner. Level 5 diploma in counselling children and young people would be desired but not essential.
• At least 2-years’ experience of working with highly vulnerable children and young people from the age of 13-18 years old in a counselling and/or support service.
• Knowledge of trauma informed practice
• Demonstrable caseload management, with experience of undertaking initial counselling assessments.
• Experience of using creative approaches such as art, drama or play when working therapeutically with children and young people.
• Proven track record in helping clients who are experiencing high levels of distress and/or chaotic lifestyles, to improve their health and wellbeing.
• Efficient and accurate use of outcomes monitoring frameworks, such as CORE, Outcomes Star, or similar

Skills, knowledge and competences

• Strong understanding of the experiences, needs and impact of rape, sexual abuse or assault on (cis and trans*) men and boys, and on non-binary people
• Self-motivated and a self-starter: high level of confidence to develop and deliver a new service.
• A mature, calm and empathic manner: able to engage with clients who have challenging needs and deal with highly emotional and stressful situations.
• Strong communication skills: able to build trusting relationships and rapport with clients and interact and engage effectively with external agencies.
• Adherence to confidentiality and boundary policies and practices.
• High degree of flexibility in approach to working with clients and the wider team.
• Positive attitude and willing to contribute to developments, improvements and changes more broadly within Survivors UK.
• Competent administrator and highly organised: committed to maintaining accurate client records and reporting on performance.
• Demonstrable commitment to equal opportunities, with a non-judgemental approach to helping men, non-binary and trans people
• A commitment to pursuing professional excellence, personal development and learning.

CONTEXT

An estimated 12,000 men are raped every year and 76,000 sexually abused or assaulted. Yet just 4% of men will tell someone. Of those who do, it takes on average 26 years to do so.

Survivors UK provides specialist support to (cis and trans*) men and boys, and to non-binary people, who have been raped, sexually assaulted or abused. Our aim is to help any man, boy, or non-binary person, to have the confidence to tell someone what’s happened to them, and to know that it’s OK to seek help. When they do, we want to ensure they have access to the right support so they can deal with the impact of their experiences.

We provide emotional support, information and signposting to survivors and anyone worried about someone they know, through a national website and webchat service (open till 8pm most evenings). Last year, 2,600 people contacted us via our webchat services and social media.

In London, we are the only organisation providing specialist services for men and boys, including individual counselling and therapeutic groupwork, available till 9pm six days a week. Across London, we provide the capital’s only Independent Sexual Advisor (ISVA) Service that helps men and boys through the criminal justice system.

ABOUT THE ROLE

This is an exciting and challenging new role at Survivors UK, that combines brief counselling and practical support, specifically to the (circa) 300 people who refer themselves for individual counselling with us each year. It is designed to deliver collaborative assessments and brief interventions to:

•  Understand people’s needs and work out the best sources of support for them
• Offer resources, coping strategies, and supported signposting to internal and external sources of expert help
• Determine whether it would be beneficial to add someone to the waiting list for 6 months of regular counselling at Survivors UK, and resource them to cope during the 2 year wait for counselling to start.

The people served include those with clinical mental health diagnoses, drug and alcohol dependencies, at risk of suicide, homelessness or involved in the sex industry. You will need to be a highly skilled counsellor/practitioner with experience of dealing with very vulnerable clients, willing to work flexibly and on your own initiative. Importantly, you will be a compassionate person, able to blend therapeutic work with practical support and care.

This post is subject to an enhanced DBS Clearance
 

PURPOSE

• Provide counselling and practical support interventions to boys, men and non-binary people who have been raped, sexually abused or assaulted with high levels of need and who are most vulnerable.
• Collaborate with clients to discover what their needs are from our service
• Support the monitoring and reporting to funders on the development and delivery of the service.

KEY OUTCOMES

• Survivors who are highly vulnerable and distressed will have access to a service that meets their needs, with improvements in their overall health and wellbeing.
• A reduction in harmful behaviours, such as less suicidal ideation, reduced drug & alcohol use, reduced incidences of self-harm.
• Survivors who are leading chaotic lifestyles report feeling more stable, better able to cope and better supported.

RESPONSIBILITIES

1. Service Delivery

• Deliver counselling interventions by phone, video calling and face-to-face
• Maintain accurate and timely client case notes, ensuring adherence to confidentiality, safeguarding and data protection procedures.
• With clients, develop action plans to help them address emotional and practical needs and ensure clients can engage with a flexible service.
• Provide regular and timely communications with clients so that they are encouraged to remain with the service.
• Attend clinical supervision.
•  
• Liaison and Promotion
• Maintain good working relationships with other support services associated with the client.

1. Monitoring, evaluation and dissemination

• Collect and accurately record one-to-one contact data, including presenting issues, client notes, socio-economic demographics, using Survivors UK Salesforce database.
• Monitor individual client’s progress through the outcomes monitoring framework.
• Where appropriate, and within safeguarding and data protection policies, collate qualitative client stories for reporting back to funders, evidencing need and service user opinion.
• Ensure all clients are aware of and have access to the organisation’s complaints policy.

1. General Duties

• Be responsible for administrative functions associated with the role, including accurate record keeping and filing.
• Provide input and comment on the development of Survivors UK policies and procedures and ensure you follow established procedures.
• As a member of a small team, contribute to the development of new initiatives and services in response to client need.

The post-holder will be required to carry out additional duties from time to time. Such duties will be commensurate with the role.

Survivors UK is an equal opportunities employer.

PERSON SPECIFICATION

Experience and qualifications

• A BACP, UKCP or BABCP accredited counsellor, psychotherapist or CBT practitioner.
• Completed at least 3 parts of EMDR training. Potential for completion of the training to be offered with the role
• At least 2-years’ experience of working with highly vulnerable clients in a counselling and/or support service.
• Knowledge of trauma informed practice
• Demonstrable caseload management, with experience of undertaking initial counselling assessments.
• Experience of using creative approaches such as art, drama or play when working therapeutically with children and young people.
• Proven track record in helping clients who are experiencing high levels of distress and/or chaotic lifestyles, to improve their health and wellbeing.
• Efficient and accurate use of outcomes monitoring frameworks, such as CORE, Outcomes Star, or similar

Skills, knowledge and competences

• Strong understanding of the experiences, needs and impact of rape, sexual abuse or assault on (cis and trans*) men and boys, and on non-binary people
• Self-motivated and a self-starter: high level of confidence to develop and deliver a new service.
• A mature, calm and empathic manner: able to engage with clients who have challenging needs and deal with highly emotional and stressful situations.
• Strong communication skills: able to build trusting relationships and rapport with clients and interact and engage effectively with external agencies.
• Adherence to confidentiality and boundary policies and practices.
• High degree of flexibility in approach to working with clients and the wider team.
• Positive attitude and willing to contribute to developments, improvements and changes more broadly within Survivors UK.
• Competent administrator and highly organised: committed to maintaining accurate client records and reporting on performance.
• Demonstrable commitment to equal opportunities, with a non-judgemental approach to helping men, non-binary and trans people
• A commitment to pursuing professional excellence, personal development and learning.

Health and Social Care experts sought for a growing Homecare service which is part of an amazing London Charity.

We have full time roles available, with good salary, annual leave, sick policy and training opportunities.

Title of Job:           Field Care Supervisor

Salary:                £24,278

Contract:    Permanent

Hours of Work: 35 hours per week

Base:                    44 Hampstead Road, London, NW1 2PY

Come and be part of our lively and very friendly team where we have vacancies for a Fieldcare Supervisor to be responsible for the efficient and safe running of the service, making sure that all packages have assessments as required and all delivered accurately at all times. You will be responsible for quality checks, different types of assessments with the majority of the time spent in the field. You will also be required to share responsibility for an emergency on-call service if required. 

Main Tasks and Responsibilities 

• Implementation of quality control procedures 
• Carrying out client assessments prior to commencement of care service 
• Attending client’s first call to introduce the care worker to the client 
• To liaise closely with Care Co-ordinators to ensure correct client/care worker matching for new clients.
• To attend client care reviews 
• Carry out spot visits and quality checks on care workers in the field 
• To ensure that all changes to care schedules are reported, without delay, to the Care Co-ordinators 
• To maintain all reporting and recording procedures are up to date 
• To liaise closely with Care Co-ordinators, the Registered Manager, clients and care workers 
• To ensure rigorous adherence to all Homecare paper and online systems 
• In extreme circumstances delivering care to clients who otherwise would not receive a visit 

We are also looking for temporary Coordinators

Main Tasks and Responsibilities

• Accepting allocating and processing referrals for new work in a timely way
• Accepting and processing changes and amendments to existing care packages
• Be responsible for rota cover for so our vulnerable clients receive high quality care
• Assigning Careworkers to clients, whilst working within the standards and requirements of the service
• Covering and processing all short term changes to care packages
• Liaise with clients as well as carers to provide and ensure quality service is provided and running smoothly
• Conducting one to one meetings as well as supervision sessions with Careworkers
• Other tasks associated with this important role

About the role

As a Call Specialist, you’ll work alongside the Partnership Support Team to maintain and grow relationships with our existing Church Partners. You’ll enjoy connecting with church leaders on the telephone and working with colleagues to ensure the successful booking of meetings and speaking events. With your confident phone manner, excellent administrative skills and natural ability to connect with people, you will be looking to increase our engagement with church partners and ultimately seeing more children released from poverty in Jesus’ name.

Responsibilities

• Actively maintain and promote Compassion UK’s Christian ethos and values.
• Identify and agree opportunities for further church partnership engagement.
• Initiate outbound calls to current church partners and successfully confirm new speaking opportunities and meetings with Partnerships Team and Partnerships Support Team.
• Work in collaboration with the Partnerships Support Team to ensure systems are updated and effective internal communication is maintained

About you

To flourish in this role, you’ll need:

• Experience in a sales/customer service-related discipline
• Experience in making proactive outbound calls
• Core office/administrative skills
• Understanding of how UK churches operate and the different denominations

It would help (but isn’t essential) to have:

• Experience of using a CRM system

We need you to be:

• Personally committed to the Christian faith. There’s an occupational requirement for the holder of this role to be a practicing Christian, in order to promote Compassion’s ethos and help others to experience, explore and express the faith-based motivation of our work. (You can read more about this in our Policy on Posts to be Held by Christians.)
• Deeply connected to Compassion’s ministry to children.
• Aligned to Compassion UK’s cultural attributes.
• A ‘people person’.
• A great listener and communicator.
• Open to peer feedback.
• Able to work independently and as part of a team.

Location:

Home-based

Helpline Response Team Advisor

Salary : £19,884 per annum rising to £20,657 per annum on successful completion of probation.

Hours : 37.5 hours per week – part time hours of 22.5 per week will be considered.

Holiday : 25 days annual holiday entitlement increasing incrementally to 30 days after 5 years’ service per annum plus bank holidays (pro rata)

Base : Pool Innovation Centre

Contract : Permanent

The post holder will provide support to increase a persons sense of empowerment enabling them to increase their safety, look at options for recovery and to make decisions about their future.

Key responsibilities:

• To take telephone calls and provide support to victims, their families and professionals.
• To complete initial risk assessment and prioritise responses.
• Signpost to internal/external agencies were relevant.
• Provide advice and guidance.
• Promote effective safety planning.
• Promote multi agency response and advocate on behalf of those experiencing Domestic Abuse and Sexual Violence.
• Undertake training necessary for the post
• To adhere to the Data Protection Act 1998
• Manage emails and other correspondence
• To maintain confidentiality.
• To work on issues of a sensitive nature in a confident and capable manner.
• Ensure that all documents are filed correctly on the electronic filing system.

Essential requirements:

• Evidence of IT and computer literacy skills.
• Experience of handling confidential and sensitive information
• Confident communicator with excellent telephone skills
• Flexibility and the ability to adapt to the needs of the service.
• Understand the principles of risk assessment and safety planning.
• Knowledge of child and Adult safeguarding procedures.
• Understanding of the Equality, diversity and Human rights agenda.

A comprehensive induction and training programme will be provided, and all staff have access to external supervision. This is a safe space in which employees can discuss the personal or emotional responses to any traumatic or difficult cases, to ensure their emotional and psychological wellbeing.

Added benefits:

• A comprehensive induction and training programme, with a hybrid working policy for a better work/life balance.
• Access to external supervision to discuss personal or emotional responses to traumatic or difficult cases, to ensure emotional and psychological wellbeing.
• Health and wellbeing resources including our staff Wellbeing Group and active participation in our employee engagement platform.
• Access to an Employee Assistance Programme which includes a 24/7 telephone helpline offering medical, emotional and financial support.
• Employer contribution pension scheme.

Additional Information: The successful applicant will be subject to an Enhanced Disclosure & Barring check and police vetting. Please note that due to our policies regarding COVID-19, staff may sometimes be required to work from home.

Deadline for receipt of applications: 09:00 Tuesday 6th September 2022

Expected date for interviews: 12th September 2022

If you do not hear from us by 9th September 2022, please assume you have been unsuccessful at this time.

To apply: Due to Safeguarding requirements we are unable to accept CVs as part of your application, or employ any candidate who has been a client of First Light within the last two years. Please complete both sections of our application form and email to the address at the bottom of the application form. Ensure that you outline your relevant experience and evidence suitability for the role against the role profile, which is a combined job description and person specification. Alternatively, you can ring to request an application pack.

One Sixty International aims to be the most innovative F2F Fundraising agency around. Specializing in the direct dialogue channel; we are experts both in delivering donors that keep giving and providing consultancy services in the UK and abroad. We offer a premium and sustainable service to our charity partners helping them to raise vital funds for the work they carry out.

*THE ROLE*

You will report directly to One Sixty’s senior Account Manager and will work within the back-end team at One Sixty, in collaboration with the Client Services and Account Management, Logistics and Data team.

Your specific role within the Client Services team will be to assist One Sixty’s campaign management with a focus on quality control and compliance. You will assist with the daily running of One Sixty’s call centre and play a lead role in the launching of calling campaigns.

You will work with the client services team to ensure the delivery of excellent relationship management to our charity partners, and work closely with our third party suppliers to deliver our private site and calling campaigns effectively and efficiently.

*SALARY*

£23K- 26k (Welcome Calling bonus system)

*LOCATION*

Work from home, with approx. 4-8 days per month in the London Office (All travel paid for)

*BENEFITS*

• A chance to work in the USA
• Automatic enrolment into our benefits scheme
• Remote working
• Travel (if ness) costs paid for
• Monthly bonuses
• Paid training
• Work with the best team EVER :)

*WORKING WEEK*

Monday to Friday (35 hours)

***12 MONTH CONTRACT***

*KEY RESPONSIBILITIES*

• Assisting with reporting to all of One Sixty’s stakeholders and clients
• Calling as part of our quality control team
• Dealing directly with our call centre software providers
• Attending weekly meetings with the Client Services and Data Teams
• Implementing feedback from Clients to our Call Centre to improve and grow our telephone service
• Data administration and analysis
• Collaborating with Operations to ensure best practice and standards are always adhered to
• Assisting in administrational duties - ad hoc
• Assisting OSI HR administration - ad hoc
• Assisting with Stock Management
• Collating Calling outcomes for operations to enhance our fundraising delivery
• Collate call recordings to send to clients and Operations

Application deadline - August 15th.

Interviews to take place - WC 22nd of August

KEY AREAS OF RESPONSIBILITY
Office administration - The Office Assistant acts as the principal admin secretary for the LMS office. This includes general correspondence, answering telephone calls, post and emails.

Membership administration - The Office Assistant is responsible for the membership database (CiviCRM), membership renewals, data entry, data analysis, data export (print or email mail-merges).

Mail-order - The Office Assistant is responsible for the administration of the LMS online shop (Drupal Commerce). This includes stock replenishment, stock management, product updates/additions and order fulfilment (picking, packing & mailing).

Information administration - The Office Assistant is responsible for compiling information which pertains to the Charity, including research and document publication and distribution.

Volunteer administration – The Office Assistant is responsible for overseeing office work undertaken by volunteers.

Other tasks as determined by the General Manager.

PURPOSE OF JOB

The post holder will assist and support the Liberal Democrat group in the House of Lords in their Parliamentary work.  They will be the first port of call in the Whips’ Office for all Peers queries and messages.  They will lead on ensuring all business is covered by Liberal Democrat Peers and take control of the production of the weekly whip.  They will also provide research support for peers taking part in debates and other business in the Lords and will provide an important administrative and political link between other offices in the Lords, including the Government and Official Opposition, as well as internally with the Commons Whips’ Office and the offices of MPs.

KEY RESPONSIBILITIES

1. To ensure that all Liberal Democrat Peers are aware of the business in the House of Lords

2. To liaise with Peers to ensure business responsibilities are allocated, and that business in the House of Lords is covered

3. To produce, and keep control of, the weekly whip

4. Liaising with relevant groups in Parliament, as well as external organisations, on behalf of the Leader and Chief Whip, and other peers and staff as required

5. Providing research support for some peers ahead of parliamentary business

6. To work with the Chief Whip and others on the whipping and voting operations undertaken by the Office

7. To work with Peers and the Party’s media team to help identify the work of the parliamentary group in the Lords that can be promoted both across the country and within the party

8. Dealing with day-to-day queries members of the group in the House of Lords, including the Leader and Chief Whip

9. Helping to organise social events for the Lib Dem Group in the Lords

10.  Supporting other members of staff in the Whips’ Office, as required

11.  Some evening work may occasionally be required

We have another fantastic opportunity here at Age UK to join our National Advice Line as a Customer Adviser.

In the height of a UK housing and energy crisis, many older people in the UK are in desperate need of advice and support. As a Customer Adviser, you will be playing an important role in this vital service; providing information and advice for older people in need, and signposting them, their families, carers and other professionals to relevant bodies that can help with their specific requirements.

Our team of Customer Advisers are dedicated to providing a high-quality service to those in later life and are passionate about ensuring all callers receive the guidance and support they need. Handling over 200,000 calls in 2021, the demand for this much needed service continues to grow. The team also handle thousands of emails and webchats each year. Some of these enquiries can be emotionally tough, but there is no better feeling than knowing that you have helped someone.

If you are passionate about helping others while providing an excellent customer service, this may be the role for you.

This role offers hybrid working between home and either our Blackpool office, surrounded by excellent amenities or our Ashburton office, situated on the edge of the beautiful Dartmoor National Park. The team work from the office at least one day a week, although this can be more if you prefer.

Please note that this service is operational every day of the year and the successful applicant will be required to work on some weekends and bank holidays.

You will have:

* Previous Customer Service experience
* Good understanding of Word / Excel / Outlook
* Previous experience of using CRM systems to process customer data
* Accurate data entry skills
* Excellent listening, oral and written communication skills
* Numeracy skills
* A confident, professional, outgoing telephone manner
* A flexible attitude to hours of work
* An ability to work as part of a team

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

We have another fantastic opportunity here at Age UK to join our National Advice Line as a Customer Adviser.

In the height of a UK housing and energy crisis, many older people in the UK are in desperate need of advice and support. As a Customer Adviser, you will be playing an important role in this vital service; providing information and advice for older people in need, and signposting them, their families, carers and other professionals to relevant bodies that can help with their specific requirements.

Our team of Customer Advisers are dedicated to providing a high-quality service to those in later life and are passionate about ensuring all callers receive the guidance and support they need. Handling over 200,000 calls in 2021, the demand for this much needed service continues to grow. The team also handle thousands of emails and webchats each year. Some of these enquiries can be emotionally tough, but there is no better feeling than knowing that you have helped someone.

If you are passionate about helping others while providing an excellent customer service, this may be the role for you.

This role offers hybrid working between home and either our Blackpool office, surrounded by excellent amenities or our Ashburton office, situated on the edge of the beautiful Dartmoor National Park. The team work from the office at least one day a week, although this can be more if you prefer.

Please note that this service is operational every day of the year and the successful applicant will be required to work on some weekends and bank holidays.

You will have:

* Previous Customer Service experience
* Good understanding of Word / Excel / Outlook
* Previous experience of using CRM systems to process customer data
* Accurate data entry skills
* Excellent listening, oral and written communication skills
* Numeracy skills
* A confident, professional, outgoing telephone manner
* A flexible attitude to hours of work
* An ability to work as part of a team

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Job Title: 

Donation Processing officer 

Main Purpose of job: 

To provide proactive customer service and provide full administrative support to the Donation Processing departments, Social Welfare and other departments as and when needed. 

Essentially, looking after them in the way they deserve. We do this by telephone, email, web chat, white mail, and social media interactions. 

We are an administration services provider in London, UK, catering for the charity and not-for-profit sector. 

Context 

UK Care for Children was established in 2008 to help mitigate the effects of conflict and poverty for the most vulnerable in Lebanon. Since then, we have expanded to work in Jordan and the West Bank helping refugees and others in need. Our programs are designed to serve refugee children and their families in the fields of Children’s Welfare, Development Aid, Refugee Relief and Seasonal Humanitarian Aid.

Relationships: 

1. Responsible to: Donor Care Team Leader

1. Responsible for: Customer Service & Calls Advisor for inbound calls from customers who are wanting to donate to a charity 

1. Liaison with: Team leader and senior management team. 

We are looking for an experienced manager with an understanding of dog welfare to lead and motivate our team of staff in our Rehoming Centre.

Dogs Trust is the UK’s largest dog welfare charity and normally cares for around 14,000 dogs across its network of 21 rehoming centres in the UK and one in Dublin. Dogs Trust has a non-destruction policy and will never put a healthy dog to sleep.

Our rehoming centres house thousands of dogs each year until they are able to find a loving new home and the success of our centres wouldn’t be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust and we pride ourselves on our staff providing the very best in customer service.

Responsible for all aspects of the centre, including state of the art rehabilitation, training and veterinary facilities, the Rehoming Centre Manager is responsible for the effective and efficient daily management of the Rehoming Centre, ensuring excellent standards of dog welfare and customer service and whilst ensuring it operates within Dogs Trust's codes of practice and Health and Safety guidelines. The Manager will lead, develop and manage a dedicated team of staff to care for and find suitable homes for dogs, working towards the day when all dogs can enjoy a happy life free from the threat of unnecessary destruction.

To be successful in this role you will need significant experience of managing and supervising staff teamed with a passion for animal welfare and a knowledge of health and safety requirements. Possessing excellent communication and influencing skills you'll have the ability to handle challenging situations sensitively, always putting our dogs and customers at the heart of everything you do. You will be a team player, professional and sympathetic, and able to find innovative solutions to problems. You'll also have experience of managing a budget and controlling expenditure within agreed budgetary limits. The Manager shares on-call duties with other members of the management team and needs to have a full, clean manual driving licence.

At Dogs Trust we value diversity and we're committed to creating an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities and cultures and believe that a diverse workforce will help us to achieve our mission. Should you need any adjustments to the recruitment process, either at application or interview stage, please contact us.

About the role

This role will work to secure grants and donations from trusts, foundations and statutory funders. Working to implement the current fundraising strategy, the post holder will establish and manage a productive pipeline of applications to support the costs of our historic site, mission and ministry, music and specific projects supporting people experiencing homelessness.

Working at St Martin’s

• Hybrid between Home and Office - St Martin-in-the-Fields, Trafalgar Square, London
• Working pattern – Flexible (35 Hours per week) + 1 hour paid lunch break.
• Salary - £36,000 – 42,000 per annum, plus workplace pension
• Holiday Entitlement - 25 days per annum, plus 8 bank holidays
• Perks
  • Free filter coffee and tea throughout your working day
  • 70% discount in the Café in the Crypt/Courtyard on all food and beverage (excludes alcohol)
  •  20% Shop (excluding books)
  • Concert concessions
  • Employee Assistant Programme – EAP
• Notice period – 12 weeks/3 months

Job Profile

Main purpose and responsibilities:

1. Donor acquisition and development

• Work with the Head of Fundraising to implement the fundraising strategy to secure major gifts from trusts, foundations and statutory funders in the UK and US
• Develop and manage a pipeline of prospects to secure donations of £50,000 and above (which could be gifts spread over a number of years).
• Prepare grant applications to UK and US trusts plus appropriate lottery applications in support of the campaign
• Actively build your pool of prospects accompanied by comprehensive research and cultivation plans, working closely with the Development team
• Work with the wider community at St Martin’s to prepare clear and compelling cases for support for programmes and projects needing funds
• Work with the Stewardship and Development Manager to develop a programme of cultivation events to introduce prospects to the work of St Martin’s

2. Donor care and stewardship

• Work with the team to implement a programme to proactively steward funders and appropriately recognise grants
• Provide a timely and effective programme of reports to grant makers and donors

3. Communications

• Cultivate potential and existing donors, with excellent and appropriate communication, to determine their philanthropic interests and make connections between these interests and the needs of St Martin’s
• Develop proposals and fundraising materials inspiring individuals to give to St Martin’s
• Build strong working relationships with the Trustees and high level volunteers to involve them effectively in fundraising approaches to trusts and foundations where appropriate

4. Management, finance and administration

• Ensure all prospects and donor records are maintained on Donorfy (the Trust’s fundraising database) to ensure records hold accurate financial data, are up to date and hold comprehensive information on donor cultivation
• Produce regular reports for Trustee meetings in order to keep them updated on fundraising progress
• Produce regular reports and analysis on income and expenditure in line with agreed budgets
• Keep up to date with developments in fundraising, data protection and related legislation, and ensure compliance with HMRC Gift Aid legislation, VAT, Data Protection Act

5. This is not an exhaustive description of the duties.  Aspects will change over time and the jobholder is expected to contribute to the role’s development and progression.

How to apply

To apply for this post, please email the following by midnight on Friday 2 September 2022

• A supporting statement, explaining why you believe you can do this role
• A comprehensive CV detailing your relevant achievements in each role, and including details of two referees, one of whom should be your current or most recent employer

If you would like to chat about this role, please call a member of the Human Resources Team.

Interviews will be held week commencing 5 September 2022.