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With more than 700 members, Homeless Link works to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it.

Our Consultancy team works with organisations across the homelessness, housing, health and wider social and public sectors to improve services, strengthen organisational effectiveness and ultimately achieve better outcomes for people experiencing homelessness.  The Consultancy Coordinator, will play a central role in supporting the successful delivery of our consultancy projects. Working closely with Consultancy Managers, Associates and clients, you will provide high-quality administrative and coordination support across a diverse portfolio of projects, helping to ensure they are delivered efficiently, professionally and to a high standard.

This is an exciting opportunity to join a growing Consultancy team and develop your skills in project coordination, stakeholder engagement and consultancy operations, while contributing to Homeless Link’s mission to end homelessness. We are looking for an organised and proactive individual with excellent administrative, communication and coordination skills. The successful candidate will have strong attention to detail, excellent IT skills and the ability to work both independently and collaboratively as part of a busy team.  Experience of project administration, stakeholder engagement or working within a consultancy, charity or membership environment would be advantageous. An understanding of the homelessness sector is welcome but not essential. For full details of the role and how to apply follow the redirect ot recruiter link to our website.

We are actively working to increase diversity within our organisation and would particularly welcome applications from people with lived experience of homelessness, from Black, Asian and minority ethnic backgrounds, and/or people with disabilities. We believe diverse perspectives strengthen our work and help us better serve the communities we support.

SNG (Sovereign Network Group) is one of the largest housing groups in England. We provide over 85,000 homes and invest in local areas across the South, West and East of England, including London, as well as building thousands of new low-cost homes every year.

We're seeking a Cyber Security Analyst to join our Digital, Technology & Data Analytics team within the CIO team in Wembley, working hybrid from home and the office 2 days per week.

This is an exciting opportunity to play a crucial role in safeguarding our organisation against cyber threats and ensuring the resilience of our digital infrastructure.

The role:

As a Cyber Security Analyst, you will support the improvement of organisational resilience by reducing the likelihood and impact of cyber incidents. Working closely with our external Security Operations Centre (SOC) provider, you will monitor security events, conduct initial triage of incidents, and contribute to the remediation of vulnerabilities across our systems, networks, applications, and data.

Key Responsibilities

• Monitor, investigate and respond to security events and alerts using SIEM platforms and other security tools, serving as an escalation point for complex incidents.
• Conduct in-depth investigations, threat hunting activities and root cause analysis to identify and mitigate security risks.
• Own and enhance security data ingestion, develop and maintain KQL queries, create analytics rules, and automate processes through playbooks.
• Drive vulnerability management and remediation initiatives across on-premises infrastructure and cloud environments.
• Support the administration, monitoring and optimisation of Palo Alto Next-Generation Firewalls (NGFW), ensuring effective perimeter security, threat prevention and secure remote access.
• Participate in an on-call rota for out-of-hours cyber incident response.

What We're Looking For

• A minimum of two years' experience in a Cyber Security Analyst or similar security-focused role.
• Strong understanding of cyber security principles, frameworks and industry best practices.
• Hands-on experience with SIEM and security operations platforms, particularly Microsoft Sentinel and Microsoft Defender XDR, alongside strong KQL skills.
• Proven ability to optimise log ingestion, develop analytics rules and improve asset visibility across complex environments.
• Good understanding of network security concepts, with practical experience of Palo Alto firewall technologies.
• Experience using Microsoft Intune to implement security baselines, compliance policies and Conditional Access controls.
• Experience with enterprise vulnerability management tools and a track record of driving remediation activities across infrastructure and cloud estates.
• Excellent communication, stakeholder engagement and technical documentation skills, with the ability to explain complex security issues clearly to both technical and non-technical audiences.

Job title: Customer Success Executive 

Reporting to: Customer Success Manager

Salary: £25,500 - £29,000 (dependent on experience) + generous non‑contributory pension + 25 days annual leave (excluding bank holidays)

Hours: 9am - 5.30pm (reducing to 9am - 5pm during August & December)

We offer hybrid working: 3 days from home and a minimum of 2 days in the office each week.

Flexible working hours are available after successful completion of the probationary period. 

Primary Responsibility

As our Customer Success Executive, you’ll be joining our award‑winning Customer Success team, delivering exceptional service to our external customers, delighting them at every opportunity, and ensuring their experience with CharityJob is consistently excellent.

You’ll also support your internal customers, the Sales Team, by handling key administrative tasks that free them up to focus on revenue‑generating activity.

The Role 

• Meet and exceed admin task targets by completing all assigned work within agreed timeframes.
• Prioritise incoming calls (with occasional outbound calls when required).
• Organise and manage your workload to ensure all agreed tasks are completed consistently and on time.
• Prepare daily, weekly, and monthly stats/sales reports as needed.
• Provide holiday cover for Account Managers to ensure client requests are actioned promptly.
• Share customer feedback with Product, Marketing, or Sales to help improve CharityJob’s services.
• Escalate enquiries appropriately, raising support tickets and following up to ensure timely resolution.
• Stay up to date with new products and features across CharityJob.
• Demonstrate a positive, can‑do attitude and act as a role model in behaviour and approach.
• Support other internal departments when required and agreed with the Customer Success Manager.

The Person 

• Passionate about delivering great customer experiences
• Friendly, confident telephone manner
• Excellent verbal and written communication skills
• Strong problem‑solver
• Organised, methodical, and proactive
• Collaborative team player

Does this sound like you? If so, we’d love to hear from you, so please submit your application now.

The Company 

CharityJob is the largest specialist job board for the UK charity sector. We are dedicated to empowering charities with the tools and resources they need to make fair and effective hiring decisions, connecting passionate people with the organisations that inspire them. 

We’re a small, friendly team with an entrepreneurial, approachable culture - supportive, fun, and growth‑driven.

 Application Instructions 

Please click the ‘Apply Now’ button to submit your application.

Regretfully, we can only accept applications from candidates who currently live and have the right to work in the UK and live within a commutable distance to Hampton Wick, Kingston upon Thames.

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.

We are looking for people interested in providing compassionate support to people affected by mental health problems. This includes supporting people with severe mental illness, and carers, families and friends. In this role you will provide confidential emotional support by telephone, email and text.

This role provides valuable practical experience in providing emotional support to vulnerable people. Working within SANE support services requires a high level of empathy and emotional resilience as well as excellent communication skills. SANE takes take pride in providing a nurturing and supportive environment for both our staff and volunteers. Applications are particularly welcome from individuals with counselling, psychology or therapy qualifications or any other therapeutic disciplines who are committed to providing compassionate mental health support.

Hours: 2-3 days per week which can include weekends, to cover a 7 day service. Shifts generally run from 12-6pm or 12-8pm (some flexibility is available). All work is conducted on-site at SANE’s London office.

Starting Salary: £15.46 per hour

About you:

-      You must have experience of working with people with mental health conditions/mental illnesses and families and carers.

- You are personable, highly compassionate, and genuinely interested in supporting people from all walks of life.

- You are a warm and confident communicator.

- You can collaborate with your team and volunteers to ensure delivery of a high-quality service on our Call Back Service.

What can you expect?

- To work within SANE’s framework, including regular check-ins, debriefs, and caller meetings. To receive training specific to your role.

- To become part of an established and diverse team.

- To gain exposure to a wide range of mental health problems.

- To gain valuable practical experience in providing emotional support to vulnerable people.

- A culture where team members support and learn from each other.

- A warm supportive and encouraging environment.

- Access to our staff Employee Assistance programme.

Requirements: 

• To undergo an enhanced DBS check.
• Expected start date – late August 2026.
• For all applicants staff - availability of a minimum of 2 days every week.

Please note: This vacancy may close earlier than advertised if a suitable candidate is found as interviews are being conducted on an ongoing basis. Applicants are encouraged to submit their applications as soon as possible. 

Closing date: Friday 24th July at 12pm (midday). Interviews will take place in August, although they may begin earlier depending on number and quality of applications received.

To apply: Please read the full Job Description and Person Specification before completing application. Applicants must address all areas on the person specification (Downloadable below) and explain motivation for wanting to work for SANE. Applications submitted without a supporting statement will not be considered.

Lead a vital out-of-hours mental health crisis prevention service, supporting people across Surrey when they need help most.
Join Catalyst Support as our Safe Haven Team Lead and help shape a compassionate, responsive service that offers a meaningful alternative to A&E.

Catalyst Support is looking for a confident and values-led Safe Haven Team Lead to support the smooth running of our out-of-hours crisis prevention and support service across Aldershot, Guildford and Woking. This is an opportunity to play a key role in a partnership model that brings together community connections and statutory mental health providers to reduce emotional and psychological distress for people experiencing, or at risk of escalating to, a mental health crisis.

You will help lead and support Safe Haven staff, manage rotas and cover, contribute to safe and effective incident management, and work closely with colleagues and partner organisations to ensure the service is consistent, high quality and responsive. The role will suit someone with experience in mental health or social care settings who can remain calm under pressure, communicate confidently, support staff wellbeing and performance, and build positive relationships across services.

At Catalyst, we believe change is achievable through a flexible, respectful, inclusive and non-judgemental approach. If you bring kindness, integrity and commitment, and want to help deliver a service that makes a real difference to people in moments of crisis, we would love to hear from you.

Location Hybrid, ability to travel to Safe Haven sites in Woking, Guildford and Aldershot. Minimum two days per week at Catalyst Support's office in Woking

Salary £30,000–£33,000 pro rata plus on-call allowance

Work pattern 28 hours per week, including evening and weekend hours

Contract type Fixed term until 31 March 2027, with the possibility of extension.

About Catalyst Support

Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing - together every step of the way.

Key Responsibilities

• Manage rotas, ensuring there is adequate cover for holiday and sickness
• Solve issues of staff cover with partner organisations as they arise
• Undertake monthly team meetings with all Safe Haven staff
• Deliver one to one supervision for staff, ensuring all performance issues, complaints and support needs are addressed
• Support with annual appraisals for Safe Haven staff
• Ensure all Catalyst staff are following the incident management process and utilising the on-call rota 
• Participate in the on-call rota, ensuring you are able to respond to urgent calls, follow-up and report incidents during Safe Haven opening times
• Attend any necessary meetings to meet the needs of Safe Haven
• Liaise with the Senior Manager and Director of Services in preparation for the Service Review and Steering Group Meetings in relation to service delivery
• Work with the Senior Manager around operational efficiencies and ensure the service follows best practice
• Work with the Senior Manager around any complaints, grievances and serious performance issues
• Work as part of a team of Team Leads and communicate well with colleagues working from different locations
• Develop relationships with service users, carers and statutory and non-statutory organisations, in order to provide more integrated preventative and crisis management provision
• Ensure high quality services are delivered consistently and adhere to best practice guidelines, including safeguarding and safe practice.
• Take responsibility for personal development, identifying personal training needs and participate in regular supervision and appraisal
• Work within the Catalyst governance framework
• Work 1 shift a month at a Safe Haven site (minimum 10 a year), to be paid additionally to Team Lead hours at Support Worker rate

About you

• We’re looking for someone who can bring compassion, confidence and strong leadership to a busy out-of-hours mental health support service. You will be someone who:
• Has experience working in social care, mental health, crisis support or a similar community-based service.
• Has experience supervising, supporting or mentoring staff and/or volunteers.
• Can build positive working relationships with statutory, voluntary and community partners.
• Understands safeguarding, confidentiality, consent, information sharing and GDPR
• Can support staff wellbeing and address performance or support needs appropriately
• Communicates clearly and confidently, both verbally and in writing.
• Is organised, with good administrative, recording and reporting skills
• Can remain calm under pressure and respond confidently to urgent or sensitive situations
• Is able to work on your own initiative while also contributing positively as part of a wider team
• Is committed to delivering high-quality, safe and inclusive services
• Understands and values equality, diversity and equal opportunities
• Is confident using IT systems and databases
• Is able to work flexibly across locations, including evenings, weekends and on-call responsibilities
• Brings Catalyst’s values of kindness, commitment and integrity to everything you do.

Benefits 

26 days annual leave plus bank holidays (increasing with service)
Pension scheme and access to Simply Health (including optical, dental and counselling sessions)
Birthday leave, employee discounts, and flexible working wherever possible
Supportive probation, sick pay after probation and access to our employee assistance programme

Safeguarding & Checks

This post is subject to the Disclosure and Barring Service (DBS) check at an enhanced level.
Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role. We encourage applications from people with lived experience where appropriate
All applicants must have a valid right to work in the UK

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment. Please let us know if you require any adjustments to support your application.

At the heart of a changing and creative city, Sheffield Cathedral is both an ancient holy place and a living centre of worship, music, culture and public engagement. We are seeking to become the first Cathedral in England to be a resourcing and planting church in the inclusive catholic tradition, supporting new worshipping communities and churches across the Diocese of Sheffield.

This new role is for a creative, faith-filled musician who is passionate about contemporary Christian music, able to lead worship with skill and warmth, and eager to grow in strength, confidence and scope in their calling. The Music Missioner will help people encounter the Christian faith through singing, sacrament and worship, with a particular focus on developing contemporary praise and worship within a sacramental setting.

Closing date for applications: 2pm on Friday 31 July 2026 Interviews: Thursday 13 August 2026

About the role

The CsP Music Missioner will help shape contemporary praise and worship within the Community of St Paulinus, especially as we seek to plant a Charismatic Catholic new worshipping community at the Cathedral and with a parish partner.

This is a role for someone who wants to:

· lead contemporary Christian music in a sacramental and Eucharistic setting

· create worship that helps people encounter God, pray deeply and grow in faith

· build confidence in congregational singing

· recruit, train and encourage other musicians

· grow as a musician, worship leader and missioner

· take part in formation, supervision, mentoring and training, including opportunities such as the One Hope Project Academy

We are looking for someone with solid musical skill, sincere Christian faith and a heart for worship. Cathedral or church-planting experience is not essential. We are more interested in calling, potential, creativity and a desire to grow.

This is a 28 hours/week role, usually worked Sunday to Thursday, including Sundays and Tuesdays. It could suit a musician who also teaches, performs, freelances or studies, and who wants a meaningful part-time role at the heart of cathedral worship and mission.

To download an information pack or application form, please visit the website for Sheffield Cathedral.

We have an exciting opportunity for a Deputy Manager to join our team in Exeter.

The Deputy Manager will work as part of a team that provide holistic recovery-focused support to clients with mental health across Exeter & East Devon Mental Health Services. 

They will work closely with and deputise for the Service Manager to ensure the effective delivery of quality housing and support services within Exeter & East Devon Mental Health Services and will be responsible for the day-to-day operational delivery. They will provide effective line management for delegated front-line staff of the services, to include recruitment, induction, supervision, appraisal and performance management.

What you will be doing: 

• Implementing, evaluating and contributing towards the development of local / service specific procedures and good practice in all areas of service management.
• Undertaking regular audits of various aspects of the service including, but not limited to, CDPSoft records, Universal Housing (UH) records, client files, Medication paperwork and Health & Safety records and to undertake any necessary action and report any issues or concerns to the Service Manager.
• Planning, coordinating and leading on the induction of all line managed staff and ensuring that all ongoing training needs are identified, reviewed and implemented and to assist in the induction of any other staff team member, as required.
• Allocating client caseloads to the Mental Health Support Workers fairly and consistently and, in the absence of a Mental Health Support Worker, to ensure client caseloads are appropriately reallocated and covered.
• Being responsible for the day-to-day operations of the services whilst ensuring that effective administration and communication systems are maintained and adhered to

On-call is on a rolling rota with you being on-call once every 10-14 days.Weekday on-calls are from 2000-0800 and weekend and public holiday on-calls are 0800-0800.

If you love keeping things running smoothly and creating a space where everyone feels at home, this role is for you. As our Office and Services Coordinator, you’ll be the friendly first point of contact for children, young people, families, staff, tenants, and visitors. You’ll bring warmth, professionalism, and great organisation to the front desk and the everyday life of our buildings.

You’ll take charge of room hire bookings, ensuring every customer has a seamless experience. You’ll keep our spaces stocked, safe, and functioning beautifully by managing supplies, equipment, maintenance oversight, and health & safety compliance. You’ll handle queries, calls, and correspondence with confidence and care.

This is a role for someone proactive, organised, and people‑focused — someone who enjoys being at the centre of a busy, community‑driven environment. Your work helps create a welcoming, efficient space where everyone feels supported and valued.

If you’re ready to make a real impact in a vibrant community hub, we’d love to hear from you.

We are looking for enthusiastic and talented individuals to join us as Energy Advisors to help deliver the vital Home Energy Scotland advice service in the Highlands and Islands. You’ll be the first point of call for householders who need free and impartial advice about how they can lower their bills and reduce their environmental impact. You will have experience engaging with customers and your excellent communication skills will help you support householders and relay technical information to a non-technical audience.

Home Energy Scotland is a free, impartial advice service funded by the Scottish Government and managed by the Energy Saving Trust. Changeworks has been involved in delivering the service for 17 years, and currently manages advice centres in the Highlands and Islands and South East of Scotland.

We provide high quality advice and information on topics including energy efficiency in the home, renewable technologies and saving water. We also support many people who are living in fuel poverty and refer householders to grants and funding to keep their homes warmer for less. Along with the satisfaction of helping people on a daily basis, you’ll also be joining an organisation consistently rated as a fantastic place to work.​

The ideal candidate and the role​

We're looking for someone who is passionate about helping people and confident communicating with a wide range of customers. As an Energy Advisor, you'll provide high-quality, personalised advice that helps customers understand their options, take action and make positive changes to their energy use.​

You will join a supportive team of customer-focused advisors in a fast-paced environment. The role involves handling inbound enquiries and making outbound calls to existing customers. An interest in energy, sustainability or the environment would be an advantage, but it isn't essential as full training will be provided. You will require good IT skills and have a stable internet connection.​

As the Home Energy Scotland Highlands & Islands Advice Centre, we support customers across Argyll & Bute, Highland, Na h-Eileanan Siar (Western Isles), Orkney and Shetland. To be eligible for this role, you must live within one of these local authority areas.

In return you can expect​

We will start to grow your knowledge of our services and energy efficiency straight away. The Energy Advisor induction programme includes working towards the City and Guilds Energy Awareness in the Home qualification. We will support the successful applicants with ongoing coaching, mentoring and development.

Tearfund's call is clear - to follow Jesus where the need is the greatest.

For us that means working in some of the world's poorest communities, helping to care for those caught up in crisis and supporting churches in their fight against long term poverty.

The Telephone Engagement team are looking for a passionate and personable communicator who can actively develop our relationship and engagement with churches and individuals in Scotland and Northern Ireland. You will mainly use the telephone and other non-face to face communications and will have the ability to:

• Influence 
• Encourage others
• Have excellent verbal communication skills
• Be self-motivated
• Be tenacious

Above all, do you have the enthusiasm and energy to deliver a great supporter experience and ensure we reach our income targets to fund this transformational work?

The successful candidate will be:

• A great listener
• Be comfortable contacting people by phone that they have never met
• Will be confident in asking for financial support
• A self-starter who will use their initiative and drive to develop and implement church engagement plans to achieve stretching targets

Does your skill set match the above? Do you have a passion for supporting churches in their fight against long term poverty? Then this is the role for you!

Please note: This is a part time (28 hours per week) home based role with a minimum of 14 hours per week worked between the hours of 17.00 – 21.00 during the week, or 11.00 – 18.00 on a Saturday at home.Team members are expected to come into the office 2 days per month.

The part time salary is £26,561.60 per annum.

Applicants must have internet connection at home though a phone and phone line will be provided.

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

Applicants must be committed to Tearfund's Christian beliefs.

The Head of Public Fundraising is a new role at Coeliac UK leading the charity’s public fundraising function. The role focusses on driving sustainable growth across individual giving, community fundraising, events, lottery, raffle, digital fundraising and merchandise. This role is responsible for delivering Coeliac UK’s 5-year fundraising strategy to maximise return-on-investment, grow long term supporter value, and contribute to the charity’s mission. 

The Head of Public Fundraising will embed and deliver comprehensive fundraising strategies, growing Coeliac UK’s supporter base and income, building up new and under-developed income streams and communicating effectively with their audiences to expand their reach, and encourage financial and non-financial support to deliver the organisations mission.

Who are we looking for?

Key to the success of this role is a strong understanding of individual giving fundraising. This role blends the strategic oversight and leadership of a Head of role across multiple income streams, with the hands-on expertise of an IG fundraiser. Experience across other income streams and areas of fundraising delivery would be a huge benefit as the role leads community fundraising and events, will take on digital fundraising - currently led by the Chief Engagement Officer, as well as manage the data and supporter care functions, but experience in individual giving is essential as Coeliac UK has defined that as an area of priority income.

The successful candidate for this role will be someone who has already operated at a senior level within a charity such as at Senior Manager level, or Head of in a specific income stream.

Hybrid working

The role has a hybrid expectation of a minimum of a day a week in the High Wycombe office (HP11 2QW) to build relationships and provide support to the fundraising team, and there will be flexibility required for other in person meetings and events. However, Coeliac UK are keen to secure the very best candidate, if the hybrid expectation presents challenge for you but you otherwise meet the requirements of the role, please do get in touch with THINK to discuss. 

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date.

If you need assistance with downloading the pack or any reasonable adjustments to ensure you can engage with the selection process, please contact THINK Recruitment and our team will support you.

Closing date for applications: Midnight Tuesday 21st July 

There will be a two-stage interview process: 

Stage 1 interviews: 30th July 

Stage 2 interviews: 5th August 

Job Description: Head of Services

Reports to: Chief Executive

Location: Woking, Surrey

Hours of Work: Full time, 37.5hrs per week

Salary: £42,000 - £45,000 (DOE, pro rata)

About Us:

At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.

The Role:

We are looking for a proactive and organised Head of Services,  providing full operational leadership across our Accommodation Services and Day Centre Services, ensuring safe, consistent and effective delivery across all frontline provision.

This includes:

• Direct Access Accommodation (10 beds)
• Move-on properties (14 beds)
• Day Centre Services
• Frontline staff across both services

The role holds full responsibility for day-to-day operational delivery and decision-making within services, ensuring they run safely and effectively, with only critical or strategic issues escalated to the Chief Executive.

The role also provides management oversight of property, compliance and health and safety functions delivered by the Facilities Manager and wider staff teams.

Key Responsibilities:

Service Oversight

• Provide operational leadership across both services, ensuring safe, consistent and effective delivery.
• Support and enable staff delivering day-to-day services, providing clear leadership, guidance and appropriate autonomy within agreed standards.
• Maintain service quality, structure and consistency, stepping in where required to resolve operational issues.
• Promote a collaborative, trauma-informed working culture where staff are empowered to deliver services effectively.
• Use service delivery data, client feedback and staff insight to support continuous improvement.
• Ensure accurate recording of service activity and outcomes is maintained.

Accommodation & Day Centre Services

• Provide management oversight of Direct Access Accommodation and move-on properties, ensuring safe and effective delivery.
• Ensure occupancy levels, allocations and housing processes are effectively managed by operational staff and administrative support functions.
• Maintain operational oversight of property standards, compliance systems, inspections, maintenance reporting and fire safety processes delivered by the Facilities Manager and wider staff teams.
• Ensure compliance with HMO requirements, supported housing standards and organisational procedures through monitoring and escalation where required.
• Provide leadership and support to staff responsible for housing management functions, ensuring systems are followed consistently.

Safeguarding & Risk Management

• Provide oversight of safeguarding across all services, ensuring procedures are followed consistently.
• Ensure safeguarding systems, risk assessments and incident management processes are implemented effectively.
• Monitor safeguarding activity and ensure appropriate action and escalation.
• Support staff in managing safeguarding concerns, complex needs and high-risk incidents.
• Ensure safeguarding concerns are escalated in line with organisational and statutory requirements.

Health & Safety

• Provide management oversight of health and safety across all services, ensuring safe and compliant working environments.
• Work alongside the Facilities Manager to ensure health and safety policies, risk assessments, inspections and safe systems of work are effectively implemented and maintained.
• Monitor operational health and safety activity within services, ensuring hazards, incidents and safety concerns are identified, recorded and escalated appropriately.
• Ensure safe systems of work are followed across services, including lone working procedures and site safety processes.
• Escalate serious health and safety concerns in line with organisational procedures.

Staff Leadership & Management

• Provide supportive leadership across both services, fostering a stable and positive working environment.
• Lead supervision, reflective practice and performance management conversations.
• Promote a trauma-informed approach across the team.
• Build a culture of accountability, openness and professionalism.
• Oversee recruitment, induction, training and development.
• Manage rotas and staffing levels to support service delivery and wellbeing.
• Ensure staff are supported in managing complex and challenging situations.

Reporting, Service Development & Operational Oversight

• Oversee referrals, allocations and engagement pathways across services.
• Maintain oversight of operational data, ensuring accuracy and reliability.
• Monitor service performance, demand, outcomes and operational pressures.
• Produce regular reports for the CEO covering activity, performance, risks and outcomes.
• Analyse data and feedback to identify trends and service improvement opportunities.
• Support development of effective client progression pathways.

On-Call & Operational Cover

• Participate in a Monday–Friday on-call rota.
• Respond to urgent operational incidents and staffing issues.

Professional Standards & Ways of Working

• Work in a trauma-informed, person-centred and non-judgemental way across all service delivery.
• Maintain confidentiality and comply with GDPR and organisational policies.
• Work collaboratively with partner agencies to support positive outcomes for clients
• Maintain clear and appropriate professional boundaries with clients, staff and external partners.
• Manage workload independently, prioritising competing demands effectively.

Knowledge and Skills:

Essential

• Significant experience leading frontline or community-based services delivering high‑quality, trauma‑informed emotional and practical support.
• Strong track record of supervising, developing, and supporting staff and volunteers, including performance management and professional growth.
• Demonstrable experience of safeguarding adults and/or children at risk, with confident use of safeguarding processes.
• Proven ability to oversee operational service delivery in complex or high‑pressure environments and make sound, independent decisions.
• Experience setting service aims, outcome objectives, and KPIs, and reporting performance to senior leadership, commissioners, or governance boards.
• Ability to reach, engage, and develop services for vulnerable or underserved groups.
• Experience working collaboratively with partner agencies and external stakeholders to deliver integrated support.
• Skilled in managing competing priorities while maintaining service quality and compliance.

Desirable

• Working within homelessness, supported housing or related sectors.
• Delivery of trauma-informed services.
• Involvement in service development, redesign or improvement projects
• Setting and monitoring KPIs or outcome frameworks
• Managing budgets or operational resources.
• Working with volunteers in service delivery.

Personal Attributes

• Ability to manage competing priorities under pressure.
• Resilient and confident working in complex environments.
• Commitment to supporting people experiencing homelessness.
• Positive attitude, maintains a positive attitude even in challenging situations.
• Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
• Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
• Ownership, a willingness to take ownership of tasks and projects and to be accountable for the outcomes.
• Aligned with the values and mission of York Road Project.

Benefits:

• Holiday entitlement of 25 days per annum, plus bank holidays (pro-rata) 
• Pension Scheme.
• Birthday day off.
• Medicash healthcare plan,
• Flexible working and hybrid working opportunities. 

Drive quality, lead change and make a lasting difference! 

About Us

Carers Trust Heart of England exists to improve the lives of family carers and the people they care for. We provide information, advice, and a wide range of practical and emotional support to unpaid carers and people with care and support needs. Our work is rooted in compassion, partnership, and a commitment to high-quality, person-centred services.

Our Regulated Activities and Contract Scope

The Care Services Manager will have responsibility across our regulated and associated services, which currently include:

•  Domiciliary care (personal care in people's homes)

  •  Short Breaks and Emergency Respite (including sleep-in provision)

  •  Dementia Wraparound Support

  •  Day Break Day Services (currently unregulated)

We hold contracts and funding arrangements across several commissioners and funders. The postholder will be responsible for ensuring that care and support is delivered in accordance with all relevant contractual and funding requirements.

The Role

The Care Services Manager will hold personal CQC accountability for the quality, safety, and compliance of our regulated services. While this is fundamentally a strategic leadership and governance role, our regulated services are currently at an important stage of development. As such, we are looking for someone who is equally comfortable providing visible, hands-on operational delivery when needed.

Initially, the successful candidate will spend time working closely with the day-to-day operation of the service, building strong relationships with Care Support Workers and the people we support, strengthening systems and processes, and ensuring consistently high standards of care.

This is an opportunity to play a key role in embedding best practice and supporting the continued growth and improvement of the service. As the service develops, the emphasis of the role will increasingly shift towards strategic leadership, quality assurance, governance, service improvement and future development.

The successful candidate will be able to recognise what the service needs at any given time and adapt their approach accordingly, remaining visible and involved operationally where appropriate, while driving long-term quality, compliance and continuous improvement.

What We Offer

• Competitive salary

• Starting annual leave entitlement of 25 days, increasing with service to a maximum of 30 days (and Bank Holidays),             plus your 'birtholiday'

• Pension contribution scheme

• Benefits platform offering flexible high street savings and discounts on top brands

• Employee Assistance Programme and wellbeing platform

• Ongoing training and development opportunities

• A supportive, values-led organisation that makes a real difference to carers’ lives and the people they care for

Key Responsibilities

1. Leading and Managing the Service

• Hold CQC registration and personal accountability for the quality, safety and compliance of all regulated care activities delivered by the organisation.

• Provide day-to-day operational leadership of the care service(s), being genuinely present and accessible to care support workers, coordinators, and senior staff, particularly in the early period of the role.

• Line manages the coordination and care team, providing regular supervision, clear direction, and honest feedback.

• Be willing to get involved in operational problem-solving when needed, covering gaps in coordination, stepping in on complex cases, supporting the team through difficult periods, while also working to build the capacity that, over time, reduces the need for this.

• Build and sustain a team culture where staff feel supported, valued, and clear about what is expected of them.

• Manage performance and conduct fairly and consistently, with appropriate HR support.

2. Quality, Compliance and Safeguarding

• Ensure the service always operates in compliance with the Health and Social Care Act 2008 and CQC Fundamental Standards.

• Maintain continuous inspection readiness under the CQC Single Assessment Framework, understanding that ratings can be updated at any point, not just following a scheduled visit.

• Act as a named safeguarding lead, recognising, reporting, managing, and recording safeguarding concerns across all regulated services.

• Lead a meaningful quality assurance programme, involving audits, spot checks, care plan reviews, complaint analysis, and use findings to drive improvements.

• Submit CQC notifications accurately and on time and ensure the Statement of Purpose and all governance documentation accurately reflects what the service does.

• Monitor care quality through ECM data, visit records, staff feedback and regular engagement with service users and their families, remaining closely connected to the day-to-day service delivery to identify and address emerging issues before they escalate.

• Ensure care and support delivery across all services remains within the scope of relevant contractual and funding arrangements, and that any changes to the service scope, volume or specification are identified and escalated appropriately.

3. Care Planning and Service User Relationships

• Ensure every service user has a current, person-centred care plan that reflects their needs, preferences and risks.

• Oversee and contribute to care assessments and reviews, including involvement in complex cases, multi-agency reviews and situations where a senior presence is needed.

• Build and maintain positive relationships with service users, their families, and carers, being accessible, responsive, and honest whether managing concerns or recognising success.

• Ensure that the service user experience and what it actually feels like to be supported by our service is at the centre of how quality is assessed, monitored and improved.

4. Safe Recruitment, Staffing and Workforce

• Ensure all staff are recruited safely and in line with statutory and regulatory requirements, with appropriate DBS checks, references, right-to-work verification, and safer recruitment processes completed before delivering regulated care.

• Manage all aspects of the Skilled Worker visa sponsorship process, including sponsorship applications, compliance monitoring, record keeping, and reporting requirements in line with Home Office regulations.

• Lead on workforce development, identifying training needs, commissioning training, maintaining records, and ensuring all staff are competent for the care they deliver.

• Ensure a regular and effective programme of one-to-one meetings, supervision, probation reviews and annual appraisals is maintained across the service, addressing performance, development, wellbeing, and any concerns in a timely manner.

• Support, and where appropriate, lead HR processes, including investigations, disciplinary, performance management, grievance, and absence management meetings, working closely with HR to ensure a fair, consistent and legally compliant approach.

• Ensure the on-call and lone working frameworks are in place, understood by all staff and working in practice.

• Participate in the senior management on-call rota, providing advice, support and decision making in response to serious incidents, safeguarding concerns, deaths, and any other urgent operational matters requiring immediate senior attention.

• Participation in a shared on-call rota, including evenings/over-night and weekends, and bank holidays where scheduled.

5. Working with Senior Leadership

• Work closely with the Head of Operations (Deputy CEO) reporting on service performance, escalating concerns, contributing to strategic decisions, and supporting the organisation's broader development.

• Contribute to commissioner relationships and contract management, including monitoring reporting, quality submissions and attendance at review meetings.

• Play an active part in shaping how the service develops, bringing operational knowledge and professional judgement to decisions about what the service does, how it is structured and where it grows.

• Demonstrate the confidence to communicate honestly, raise difficult issues and challenge constructively in the best interests of the service and the people we support.

PERSON SPECIFICATION

Qualifications

· Level 5 Diploma in Leadership and Management for Adult Care or actively working toward it with a clear and realistic            completion plan.

· Enhanced DBS with adults' barred list or willingness to apply immediately.

· Full UK driving licence and access to own vehicle.

Knowledge

· Strong working knowledge of the CQC Single Assessment Framework how evidence is gathered, what quality                      statements are assessed against, and what continuous inspection readiness means in practice.

· Comprehensive knowledge of the Health and Social Care Act 2008 and CQC Fundamental Standards.

· Knowledge of safeguarding adults' legislation and local procedures.

· Knowledge of the Mental Capacity Act 2005 and how it applies in domiciliary and community care

· Working knowledge of Working Time Regulations and how this practically applies to care rotas and on-call                            arrangements.

· Understanding of contractual compliance in a multi-contract or multi-funder care environment, and the implications of            changes to service scope or volume.

Experience

· Proven experience as a Registered Manager (or equivalent senior care management role) in a CQC-regulated                      domiciliary or community care service.

· Experience of being hands-on in a care management role, understanding when direct operational involvement is                  needed.

· Experience of managing safeguarding, making referrals, managing investigations, recording outcomes, and learning            from them.

· Experience of directly supervising and developing a care team including coordinators, senior carers, and care                        support workers.

· Experience of managing quality across a regulated service, completing audits, spot checks, care plan reviews and                complaint handling.

· Experience of CQC compliance and notifications, including operating under the Single Assessment Framework.

· Experience of managing across multiple service lines or contracts simultaneously, ensuring compliance with each                  commissioner or funder’s specific requirements.

Skills & Abilities

· Able to assess service performance, recognise what is working well, identify challenges and confidently                                  communicate these in a clear and constructive way.

· Willingness and flexibility to be hands-on when required, and confident enough to step back appropriately as the                  service develops.

· Excellent written communication skills, being able to write clearly, accurately, and professionally for a variety of                      audiences (CQC, commissioners and families).

· Excellent verbal communication skills, being able to speak in a clear, honest, and approachable way with care                      workers, service users, families, CQC inspectors and senior colleagues.

· Strong decision-making skills when under pressure, including in safeguarding, serious incidents and out-of-hours                  situations.

· Competent in care management systems — including rostering, ECM, and digital care planning.

Personal Qualities

· Shows the self-awareness, honesty and professional courage to recognise what is working, what is not, and what                  needs to change.

· Demonstrates resilience and calm judgement, remaining focused and clear when faced with challenging or complex              situations or organisational difficulties.

· A caring and compassionate leader with a genuine commitment to making a positive difference to the people we                    support.

· Accountable and takes ownership of outcomes.

· Adaptable and confident working at different levels, recognising when to move between strategic thinking to                          operational problem-solving.

· Collaborative and approachable, with the ability to build positive working relationships and work effectively with                      people at all levels of the organisation.

· Curious and improvement-focused, with a willingness to ask questions, explore new approaches and learn from                    experience.

About the Role:

We are looking for an experienced Creative Copywriter with a talent for developing compelling campaign concepts and communications that inspire action, deepen engagement, and grow fundraising income across audiences and channels.

Working as part of a friendly creative team alongside two designers, another copywriter, and a creative manager, you will develop strategically effective copy for fundraising campaigns, brand storytelling, digital marketing and supporter communications. You will play a key role in translating complex global issues into galvanising, accessible, human-centred narratives that motivate our audiences into action.

This role is ideal for someone with a deep desire to drive positive change and who combines excellent writing skills with strong conceptual thinking. You should be adept at tailoring narratives to resonate with diverse audiences, adapting your approach to meet differing needs and contexts.

Accountabilities:

Strategic storytelling and narrative

• Create engaging stories and case studies from raw transcripts and content gathered from across the organisation.
• Transform impact data and programme information – including methodology, context, needs, results and learning – into emotionally resonant narratives aligned with Practical Action’s strategic objectives.
• Ensure Practical Action’s tone of voice consistently reflects our organisational values and ethos, while embedding ethical storytelling standards across our communications.
• Convey Practical Action’s unique approach and value proposition in impactful, galvanising ways that further our mission to start the big changes the world urgently needs.

 Campaign development and delivery

 Develop original creative concepts for fundraising and brand campaigns that express the distinctiveness of Practical Action in a galvanising way.

• Collaborate with others in the creative team, the wider marketing directorate, and colleagues across the organisation to plan and deliver impactful multi-channel work.
• Write insights-based and results-oriented copy for a range of applications and audiences, including print and digital fundraising appeals, email and website content, and video scripts.
• Work collaboratively with multiple teams to shape campaign messaging, from initial concept through to production and sign-off.

 Brand tone of voice and stewardship

 · Maintain a consistent, compelling and emotionally resonant tone across channels, while adapting style and storytelling angles for different audiences, including individual giving supporters, institutional donors, and corporate and philanthropic partners.

· Bring our brand personality principles to life through your work, modelling best practice and championing their application across the organisation.

· Demonstrate a proactive, collaborative and strategic approach across all projects and tasks, identifying opportunities to strengthen the impact and quality of our communications, and supporting colleagues in developing their skills.

The Creative Copywriter will be expected to:

 Influence and constructively challenge stakeholders to strengthen creative output and campaign effectiveness.

Build strong, collaborative relationships with colleagues across the Fundraising, Marketing & Communications directorate, and beyond, to develop impactful results-focused campaigns and insights-based storytelling.

Work closely with designers, communications colleagues globally, technical experts, and audience owners to co-create integrated, distinct, and compelling communications aligned to our fundraising and positioning objectives.

Engage effectively with external partners, including agencies and freelancers, to deliver high-quality outputs in partnership.

Person Specification:

 Qualifications, Knowledge and Experience (Indicate which are essential and which are desirable):

Essential

• Demonstrated ability to lead collaborative work to develop strong creative concepts and multifaceted campaign ideas, not just execute copy.
• Strong experience contributing to the development of integrated creative campaign concepts from initial insight to final delivery.
• Ability to connect creative thinking with strategic objectives, developing concepts that resonate with multiple audiences.
• Ability to deliver high-quality work to tight deadlines and within the real-world constraints of fundraising production cycles.
• Strong portfolio showcasing conceptual campaign work and storytelling ability.
• Proven experience writing successful fundraising copy within a charity, NGO, agency or purpose-driven organisation.
• Strong understanding of donor insights and motivations, supporter journeys, and fundraising best practices.
• Experience developing copy for integrated, income-generating campaigns across digital and offline channels.
• Ability to balance emotional storytelling with confident handling of complex topics, strategic calls to action, and measurable outcomes.
• Exceptional English language skills in writing, editing and proofreading.
• Ability to adapt tone and messaging for different audiences and platforms.
• Strong understanding of brand voice and audience engagement.
• Experience working collaboratively across diverse teams, ideally in international and multicultural settings.
• Interest in international development, humanitarian issues, and social and environmental justice.
• Excellent organisational and time management skills.
• Action-oriented and comfortable taking a proactive approach to collaborative projects.

Desirable

• Experience working internationally or with global programme teams.
• Knowledge of ethical storytelling and safeguarding considerations in charity communications.
• Familiarity with audience analytics, A/B testing, and digital campaign performance metrics.

Experience briefing creatives or managing external agencies and freelancers