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About The Advocacy Project
We help people speak up and make decisions about their health, wellbeing and social care. We’re here to make sure people who are vulnerable because of their circumstance can understand their rights, make effective choices about their lives and voice their concerns.
Some of the ways we do this include:
·advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing
·user involvement projects that help organisations improve what they offer by listening to people who use their services
·local Healthwatch services, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback
Our services are independent, confidential, and free to those receiving them. Together, our teams are standing up for essential rights and supporting people to have a say on the issues that matter to them.
About the role
You’ll provide a warm and professional presence and a welcoming space to everyone that contacts The Advocacy Project. You’ll interact regularly with senior managers from local government and the NHS, local councillors, charities, and people in need of our services. Some of those who use our services may be unwell or in desperate need of help. A calm, professional manner is therefore key. You’ll be proactive in finding ways to help people, whether through making a referral to our services or signposting to services provided by other organisations.
Key responsibilities
î Answer calls professionally and in line with our customer service standards
î Manage the info email box ensuring all queries are dealt with in a timely and professional manner.
î Listen to voicemails and take appropriate action
î Refer queries about existing referrals to the appropriate advocate or service manager proactively. Where appropriate chase to ensure that the advocate or manager has continued to work on the case
î Make referrals to our own service using the web form which helps you enter relevant information into our Case Management System
î Maintain a list of services provided by other organisations so that you can signpost people if they need a service that we do not offer
î Upload reports received from external agencies into our Case Management System
î Act with care and attention in line with our data protect and confidentiality policies; you’ll be dealing with sensitive personal data
î Follow a simple flowchart; remain alert to potential safeguarding situations where prompt action needs to be taken to keep people safe
î Call the Duty Advocate and request assistance on complex cases
î Raise potential issues and problems with your manager at the earliest possible opportunity
General responsibilities
î Participate in team meetings and training
î Participate in personal, team and organisational development
î Contribute to monitoring reports
î Keep to our policies, including health & safety, safeguarding and risk regulations
î Work to our mission, vision, and values
î Carry out other projects and tasks as needed
Person specification
We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.
Essential qualities and attributes:
î Aligned to our values – voice, rights, and choice
î Calm empathetic professional manner
î Shows professional curiosity – no stone unturned when trying to find the root cause of issues that individuals face
î Proactive and responsive
î Committed to high quality work
î Team player
î Experience of customer care or helplines, including handling telephone calls
î Good knowledge of IT – Microsoft Office and other databases
î Experience of data entry
î Experience of working to customer service standards
Desirable knowledge, experience and qualifications:
î Ideally you have worked in health and social care. Experience of working in consumer organisations such as a utility company would also be beneficial
î Good understanding of advocacy
Benefits of working for us
We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident and Mindful Employer.
We help people speak up and make decisions about their health, wellbeing and social care.



The client requests no contact from agencies or media sales.
An exceptional opportunity to lead an established, trusted & values-led organisation with a committed team and meaningful mission to champion unpaid carers and shape its next chapter.
Chief Executive Officer
Hours – 37.5 hours per week
Salary - £60-65,000 per annum FTE
About Us
Carers Support Centre is a values-led charity working across Bristol and South Gloucestershire to support unpaid carers—people providing vital care to family and friends at home. We are widely recognised locally, regionally and nationally as a trusted and respected organisation.
The Opportunity
We are seeking a dynamic and inspiring Chief Executive Officer to lead the organisation into its next phase. Working closely with our Board of Trustees and staff team, you will shape our future direction at a pivotal time—when demand for support is rising and the voluntary sector faces increasing financial and operational pressures.
This is a rare opportunity to build on a strong legacy and lead an organisation that makes a real and lasting difference every day. Unpaid carers are under growing pressure, and we are looking for a CEO who will:
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Champion their rights and voices
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Strengthen partnerships and influence across the system
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Secure sustainable funding to support future growth
Carers Support Centre is in a strong position—with a committed and talented team, a respected reputation, and a solid platform for development. This is an exciting moment for a new CEO to help shape what comes next.
Main Duties
The Chief Executive Officer will:
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Lead the strategic direction, performance and day-to-day running of the organisation
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Build and sustain strong partnerships and income streams across the health, care and voluntary sector
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Ensure robust governance, financial management and safeguarding arrangements
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Work closely with the Board to support effective leadership, decision-making and accountability
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Inspire, lead and develop staff and volunteers to deliver high-quality, impactful services for carers
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Act as a visible ambassador for the organisation, promoting its work and influence locally and beyond
There’s lots more we could tell you, but why not apply and come and see for yourself.If you’d like any further information, please email Jen Tomkinson; Trustee or our current CEO, Mike Coe to arrange a mutually convenient time for a phone call.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ashinaga UK is recruiting a Programme Coordinator (Maternity Cover) to support the delivery of the Ashinaga Africa Initiative (AAI) leadership scholarship programme for African Scholars studying in the UK. As part of a mission-driven global organisation, the coordinator will play a key role in ensuring smooth programme operations, student support, and administrative excellence throughout the annual Scholar cycle. This role is ideal for someone who is organised, proactive, and passionate about helping young leaders thrive. The coordinator will work closely with the Programme Manager to streamline processes, support events, maintain essential systems, and strengthen the overall Scholar experience across the year.
The Ashinaga movement was founded in Japan in the 1960s and has since expanded across the globe, empowering over 120,000 orphaned youth with access to education and support to achieve their full potential. The Ashinaga Africa Initiative was launched 11 years ago with the aim of equipping future leaders for Africa through undergraduate scholarships and leadership development opportunities. Ashinaga UK is proud to be part of this global movement, contributing to the mission of transforming lives and communities through education. Our work is primarily in the UK through collaboration with university partners and donors.
This role is offered on a 12-month fixed-term contract to provide maternity cover.
Programme Coordinator
- Location: Hybrid. Candidates must be willing to travel regularly for programme activities and team meetings.
- Contract: Full-time, Monday to Friday with occasional work on weekends or evenings.
- Hiring Date: mid to end August 2026 (fixed term 12-month contract, Maternity Cover).
- Salary: £30,000 - £32,000 dependent on candidate’s experience.
- Pension: You will be enrolled in our Personal Pension Scheme and Ashinaga UK will match your contributions by up to 8% of your basic salary.
- Holiday allowance: 24 days per annum (pro rata - in addition to public holidays).
- Probation: The postholder will be subject to a three-month probation period.
- Right to Work: Ashinaga UK does not sponsor work visas. Applicants must already have the right to work in the UK.
- Deadline for applications: July 10th. Applications will be reviewed on an ongoing basis.
Key Responsibilities
Programme Coordination & Operations
- Support the end-to-end delivery of Ashinaga UK’s annual programme cycle (including university preparation camps, inductions, monthly calls, workshops, summits, and graduation activities).
- Deliver administrative logistics, schedules, venues, travel arrangements, and programme communications.
- Coordinate event speaker invitations, facilitator briefs, and session materials.
- Track Scholar attendance, progress and compliance across the year.
- Draft Scholar-facing policies to support effective delivery of the programme.
- Supporting with university admission processes and student visa applications.
Scholar Support
- Support Scholars in their academic, personal and professional development through the AAI leadership framework, including check-ins, coaching and progress tracking.
- Assist in the development, organisation, and delivery of student support programming such as leadership events, workshops, and one-on-one coaching call logistics.
- Support Scholars as they develop their Ashinaga Proposal social impact projects.
Data & Systems Management
- Maintain programme records, databases, and reporting tools (including through our Scholar App, CRM, and internal systems).
- Support line-manager in monitoring programme KPIs and documenting insights.
Communication
- Write articles, Scholar profiles, and programme updates for use on the Ashinaga UK website, newsletters, and external reports.
- Create multimedia content (photos, short videos, social media material) to showcase Scholar stories and impact
Essential qualifications, experience and skills:
- A Bachelor’s degree or equivalent experience
- Right to work in the UK
- Strong organisational and administrative skills
- Excellent attention to detail
- Ability to manage multiple priorities and meet deadlines
- Excellent communication and interpersonal skills
- Knowledge of the UK higher education system
- Ability to work independently and collaboratively
- Adaptable and comfortable in a fast-paced environment
- Values aligned with Ashinaga’s ethos, vision, and mission
- Ability to travel regularly in the UK.
Desired skills and experience:
- Experience working with university students or international students, particularly from sub-Saharan Africa
- Experience working with or volunteering in charities or NGOs
- Experience using data management systems
- Understanding of UK university admissions processes as well as UK student visa application processes
- Understanding of global development and current affairs
- Passion for social impact, leadership, and African development
- French or Portuguese language efficiency is a bonus.
Competencies and mindset:
- Proactive, self-driven mindset
- Strong problem-solving skills
- Comfort with logistics and project management
- Ability to build trust and supportive relationships with Scholars
- Passion for widening access to education
Empowering orphaned youth from across the African continent with education & leadership opportunities to tackle community issues & promote development
The client requests no contact from agencies or media sales.
About Spear Stockton
Spear Stockton is a partnership between Spear and Stockton Parish Church!
Stockton Parish Church
Stockton Parish Church (SPC) is an Anglican Church with an Evangelical Charismatic tradition in the centre of Stockton on Tees. SPC is a diverse worshiping community of around 200 people, a quarter of which are under 18.
Their mission at SPC is: ‘for everyone to know who they are, whose they are, and the difference they are called to make in the world around them’. They launched a 5 year vision in January 2022 to see their worshiping community grow to 500 people and to plant 3 churches. As the 30th most deprived parish in the country, part of their vision is committed to the long-term transformation of Stockton, seeking the peace and prosperity of the town for generations to come. This is expressed through a number of initiatives and partnerships, including the development of the Spear Centre. Spear Stockton forms part of this wider strategy, supporting young people into work and education as a key contribution to the flourishing of the local community.
Key Information:
- Salary: from £27,088 - £31,691 FTE (£21,607 - £25, 353 pro rata)
- Part-time, 29.6 hours per week (4 days, Monday to Thursday)
- A DBS check will be requested in the event of a job offer
- The Spear Programme offers a rewarding opportunity to work with young people, but it requires a dedicated commitment. Due to the term-based nature of the programme (i.e. two consecutive 4-week programmes in autumn, spring and summer), we expect annual leave to be taken between, rather than during terms
Recruitment Process
Application Deadline: 5th July 2026
Informal Call
Short Administration Task
Assessment and Interview Day: 21st July 2026
Please submit your application through here.
For more information please read through our Job Specification and Work with us pack.
If you require any reasonable adjustments as part of the recruitment process please let us know.
Person Specification
- Passionate and committed to the vision, values, and purpose of SPC and Spear.
- Self aware and teachable with the ability to accept feedback and change working
practices as a result. - Experience in leading, motivating and developing others, including line management or informal leadership experience.
- Experience of managing a varied workload independently, using initiative to solve problems and prioritise effectively.
- Strong organisational skills, with the ability to manage workload, prioritise effectively and deliver outcomes against targets.
- Strong communication including written and verbal communication.
- Friendly, with the ability to build positive relationships and relate well to young people from a range of backgrounds.
Spear is a dynamic, growing youth employment charity that coaches young people to overcome barriers and thrive in work and life.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Programmes Manager
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Safe Ground Programmes Manager
Location: Based within HMP Forest Bank, Manchester. Step Free access is not available at this service. You may be expected to travel to other services as required, including to Central London Central Office and for in-person meetings held off site. Hybrid working is permitted with an option of up to 2 days working from home when appropriate.
Salary: £36,000
Shift Pattern: 37.5 hours per week Monday to Friday 07:30 - 17:30. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays and forming part of the out of hours on call rota for managers.
About the Role
We are seeking a Safe Ground Programmes Manager to lead our newest family service based in HMP Forest Bank. This is an ideal opportunity if you are seeking a hands on role within a prison setting, are confident working in complex environments, and want to create meaningful change within punitive systems. You will lead a multidisciplinary team delivering high quality, therapeutically informed, arts-based work with men in prison and their families. You will work directly with participants to deliver structured group programmes and provide relational, anti-shame, anti-punitive support in a custodial environment.
In this role, you will support the leadership of the service, providing line management and oversight to ensure high quality delivery for our participants. The team delivers our NFI‑approved national programmes, Fathers Inside and Man Up, designs bespoke visits and family interventions, and develops a new, dynamic counselling provision. The role requires leadership experience managing a diverse team, with line management responsibilities to support, enable, and empower staff to deliver high‑quality support to participants and their families. You will work closely with prison and Sodexo colleagues, as well as internal SIG teams, to ensure innovative, safe, anti‑punitive service delivery.
Key Responsibilities Include:
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Line management and leadership of a small team, offering guidance and support throughout the employee lifecycle, and fostering a supportive leadership culture focused on staff wellbeing, learning and development
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Encourage productivity, engagement, and wellbeing through regular check-ins, training, meetings and supervisions
- Support day-to-day running of the service and programme delivery
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Ensure high-quality facilitation and counselling, and consistent participant engagement
- Monitor performance, reporting and KPI delivery
- Ensure risk management and compliance processes are followed
- Maintain quality standards in line with Safe Ground and NFI requirements
- Coordinate programme schedules, logistics, and delivery cycles
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Build effective working relationships with prison staff and partners that promote anti-shame, anti-punitive practice
Why work with Safe Ground Prisons?
At SIG Safe Ground, we do things differently. Safe Ground is an Arts-based therapeutically informed charity with over 30 years' experience working across the criminal justice system. We support people in custody and their families to build stronger and more fulfilled relationships, reflect on behaviours, and navigate change without shame.
Working with Safe Ground means working differently. It’s about meeting people without judgement, holding space for accountability, and using creativity to disrupt cycles of harm. We believe real change happens when people are seen, challenged and supported, even (and especially) inside prison walls. Want to find out more? Follow this link!
Please be informed that as this role is based within a Prison environment, therefore further vetting from SIG's enhanced DBS will be required such as MOJ clearance.
About You
This is a role for you if you truly believe change happens through relationships, not control; you will lead with warmth and clarity, and hold care and accountability together. You will be part of a values-led organisation that takes people, reflection, and creativity seriously. You will be comfortable working within a prison setting, with regular interactions with people from all backgrounds and circumstances that have led to them being imprisoned.
We’re seeking someone who has a genuine passion for making a difference to lives and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals and as a team, whilst providing practical solutions to challenges that arise. You will be knowledgeable about the criminal justice system and have experience of delivering programmes within custodial or complex environments. We’re looking for someone who can build rapport, trust, and create an environment that allows individuals to grow their skills and experience, and develop as individuals.
- Previous experience of programme delivery within the criminal justice or custodial settings essential
- Facilitation experience with groups of participants with complex needs
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Ability to provide high-quality leadership support and line management to staff
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Ability to motivate and empower a team to achieve KPIs
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Ability to challenge harmful practice and create culture shifts within the Criminal Justice System
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Confident in managing day-to-day service operations and supporting staff with daily tasks, caseloads and the overall running of the service
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Ability to work flexibly to meet the demands and needs of the service, for example providing an emergency on-call service as and when required
- IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software.
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Alignment with values such as anti-shame, anti-punitive practice, and relational working, alongside Ambition, Empowerment, Inclusivity, and Transparency
We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages. As a note, Interviews are scheduled for commencing on the 21st of July and 2nd Stage interviews for the 9th of August.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year.
What is a Customer Service Advisor at SNG?
Our Customer Service Advisors are at the heart of what we do. The team is the first point of contact for our 200,000 customers. They count on us when they need support, and you will handle and solve their questions.
We have a Permanent opportunity to join our team in our Greenham Office. This role will be based on-site, and is not a hybrid role
The Role:
This role is in our alarm response centre operating a blue light service for our customers 24/7. As our Out of Hours Customer Service Advisor, you'll answer all incoming customer questions, and when needed make outgoing calls to customers.
You'll help with Housing, Repairs, Complaints, and other matters as needed, following Call Quality guidelines and aiming for resolution. Because of the shift times and transport links to Greenham, a full UK driving licence and your own transport is essential.
After training, you may need to work alone on night shifts to cover holidays or staff absence; escalation support is available 24/7.
Shifts: Monday to Thursday 10pm till 7.15am - 37 hours per week
What we look for:
- People with great customer service skills who can listen well.
- Our calls can be complex and difficult so you need to be resilient.
- Good computer skills. You will use many systems while talking to our customers.
- The skill to turn problems into solutions.
- Empathy and a desire to help people.
- The ability to connect and talk with colleagues across the business.
- Many customers call about repairs, so knowing what can go wrong in a home is helpful.
- We need people who stay calm and confident when helping with emergency calls.
We are looking for a Senior Supporter Care Manager, this role reports to the Director of Development and Communications.
The successful candidate will have significant experience in a supporter care, supporter experience or donor services environment within the charity sector, with proven experience of managing and developing teams. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. You will be able to effectively plan, implement, and balance your workload to continuously support Operation Smile UK’s fundraising programme.
Key Responsibilities
Reporting to the Director of Development and Communications, your duties and responsibilities will include, but are not limited to:
Team Leadership & Development
- Lead, develop and motivate the Supporter Care team, fostering a positive, inclusive and supporter-focused team culture.
- Manage and maintain a robust internal call handling and outbound calling training programme — covering inbound supporter care, retention and winback conversations — for both members of the Supporter Care team and across the organisation.
- Ensure internal SLAs are met, overseeing quality through delivery of response times (by channels) and credible and clear communications with our supporters.
Supporter Care & Experience
- Oversee the delivery of high-quality, timely and empathetic responses to supporter enquiries across all channels, including handling complex enquiries, complaints and managing escalations where needed.
- Act as Operation Smile UK’s supporter experience expert, shaping and reviewing supporter-facing content, acknowledgement letters, calling scripts and digital communications to ensure a consistent, high-quality experience across all touchpoints.
- Own the development and review of all supporter-facing communications and internal supporter care materials, ensuring they reflect best practice and deliver a consistent supporter experience.
- Manage and monitor the call review and vulnerable persons programme to ensure high standards are maintained in all telephone interactions, including those involving external agencies.
- Oversee the processing of acknowledgements and problem payments.
- Manage an efficient stock control system to ensure the team maintains sufficient stock to meet fulfilment KPIs.
Supporter Retention & Engagement
- Play a leading role in supporter journey design, engagement and stewardship projects, using supporter insight and feedback to shape and improve the experience at each stage.
- Ensure the supporter experience is considered in all new and existing supporter journeys across the organisation, acting as the voice of the supporter in cross-functional planning.
- Work alongside the Retention and Legacy Fundraising Lead to develop and deliver supporter journeys across all donor segments, including regular givers, high value donors, the core donor base, and legacy prospects and pledgers, providing operational insight and delivering outbound retention and winback calling activity as part of the wider retention programme.
Budget & Performance Monitoring
- Support the development and monitoring of budgets relating to supporter care activity, including response handling costs and supplier spend, working collaboratively with the wider fundraising team to maintain oversight of response forecasts and performance.
- Monitor supporter care and experience performance, analysing feedback, satisfaction data and operational KPIs to drive service improvements.
- Contribute to supporter experience initiatives and transformation projects, supporting the implementation of improved processes, systems and ways of working, and proactively identifying opportunities to enhance the supporter experience.
- Set, monitor and report on supporter response times and service level targets across all communication channels, ensuring the team consistently meets or exceeds agreed standards and identifying areas for improvement.
Data, Processes & Compliance
- Ensure accurate and efficient processing of supporter income and data, overseeing processes including Gift Aid, data handling, reconciliation between systems and daily banking of income received.
- Manage the development and documentation of procedures covering all supporter care processes and data capture.
- Support colleagues in their use of the CRM database and maintain data entry procedures.
- Maintain Operation Smile UK’s commitment to supporter care and data protection, and ensure that policies relating to these areas are developed and upheld.
Cross-Team Collaboration & Partner Management
- Work collaboratively across fundraising, communications and data teams to ensure a consistent, high-quality supporter experience across all campaigns and channels.
- Take a lead in managing relationships and processes with response handling agencies and other external partners.
Interviews will be conducted in person at our office on Monday the 22nd June & Wednesday 24th June.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
Job Title: Refuge Worker
Location: This is an onsite role, located within the London Borough of Hounslow, there may be a requirement to occasionally work in the London Borough of Hillingdon.
Salary: £17,314,27 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location)
Contract type: Part Time, Permanent
Hours: 22.5 hours (days to be discussed) - As part of this role, you will be required to participate in an out-of-hours on call rota.
This is an opportunity to join Refuge as a Refuge Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.
The post holder will provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. This includes safety planning and enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles.
This is a rewarding role where your work has a direct impact every day. In return, we offer a supportive team environment, opportunities for training and development, and the chance to be part of a cause that truly matters.
As part of this role, you will be required to participate in an out-of-hours on call rota.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 29 June 2026
Interview Dates: 14 and 15 July 2026
The client requests no contact from agencies or media sales.
SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year.
What is a Customer Service Advisor at SNG?
Our Customer Service Advisors are at the heart of what we do. The team is the first point of contact for our 200,000 customers. They count on us when they need support, and you will handle and solve their questions.
We have a Permanent opportunity to join our team in our Greenham Office. This role will be based on-site, and is not a hybrid role
The Role:
This role is in our alarm response centre operating a blue light service for our customers 24/7. As our Out of Hours Customer Service Advisor, you'll answer all incoming customer questions, and when needed make outgoing calls to customers.
You'll help with Housing, Repairs, Complaints, and other matters as needed, following Call Quality guidelines and aiming for resolution. Because of the shift times and transport links to Greenham, a full UK driving licence and your own transport is essential.
After training, you may need to work alone on night shifts to cover holidays or staff absence; escalation support is available 24/7.
Shifts: Monday to Thursday 10pm till 7.15am - 37 hours per week
What we look for:
- People with great customer service skills who can listen well.
- Our calls can be complex and difficult so you need to be resilient.
- Good computer skills. You will use many systems while talking to our customers.
- The skill to turn problems into solutions.
- Empathy and a desire to help people.
- The ability to connect and talk with colleagues across the business.
- Many customers call about repairs, so knowing what can go wrong in a home is helpful.
- We need people who stay calm and confident when helping with emergency calls.
Contract: 3 years fixed term initially and subject to a 6 month probation review
Working Hours: Part Time - 20 hours per week – a flexible working pattern to include evenings and weekend working dependent upon projects
Salary: In the region of £16K (£28-30K FTE) dependent upon experience and qualifications
Annual Leave: 112 hours (28 FTE) including UK public Holidays
Pension: There is a defined contribution pension scheme into which eligible staff will be auto enrolled. St John’s Methodist Church with Shenley Chapel are seeking a new team member to work with us in our life and mission.
Job Purpose:
To encourage, support and enable the churches mission by building meaningful relationships with the local communities of Potters Bar and Shenley across all ages, especially the wide range of groups who already use our buildings. This will be achieved in partnership with Church folk, enabling and coordinating growth opportunities that reach out and explicitly share the good news of Jesus. This role is designed to strengthen both the community and the church through outreach activities that foster spiritual growth, the discipling of people and the promotion of the church’s values of compassion and inclusion.
We are looking for:
- A clear and evident personal Christian faith combined with a passion for mission.
- A preparedness to gain an understanding of Christians called ‘Methodists’ and the inclusive priorities of the Methodist Church.
- Experience in community engagement, church leadership, or mission initiatives.
- Exceptional communication skills and a collaborative spirit.
- A commitment to promoting diversity, equality and inclusivity
Key Responsibilities:
- Community Engagement
- Developing Mission-minded Ministry
- Supporting the Church in Sharing Faith
- Leading, Coordinating and Expanding Outreach Initiatives
- Strengthening Discipleship and Faith Exploration
- Inspiring Practical Faith Sharing • Encouraging Fresh Eyes and Fresh Hope rooted in Prayer
- Coordinating Social & Educational Events
- Promoting the pillars of ‘worship’, ‘learning & caring’, ‘service’ and ‘evangelism’ throughout church life, as an integral part of ‘Our Calling’ and in pursuance of the Priorities of the Methodist Church’s expression of the Christian Faith.
This Role will be Underpinned By:
- Safeguarding & Safety, Partnership Building, Effectively Communicating the unfolding ‘mission story of the church’
- Budget Management & Evaluation & Review
- Digital Engagement - carefully, sensitively and safely utilising social media
Skills & Qualifications:
- Educated to A-level, Advanced GNVQ, level 3 NVQ, or equivalent
- A clear and evident personal Christian faith and knowledge of the Christian faith with a willingness to support spiritual exploration within the community.
- A track record of equipping churches for mission
- Experience in planning and leading community engagement and outreach with a range of ages
- Strong relationship-building skills, with the ability to engage and inspire people from diverse backgrounds and ages.
- Ability to work independently, manage budgets, and coordinate activities.
- Strong organisational skills and the ability to evaluate and adapt programs to meet community needs.
- Basic understanding of safeguarding principles (training will be provided).
Why Join Us?
This is a unique opportunity to make a real difference to the local Church and Community. A chance to transform lives and communities though faith. St John’s is an inclusive and welcoming church with much to offer and you could be part of the team that enables the Good News to be shared and the church’s witness to grow.
The Church is committed to supporting this role, offering training and resources to ensure success in ministry and outreach
Please submit your CV and include a brief cover letter
The client requests no contact from agencies or media sales.
We are recruiting for a Refuge Worker to join our team in Kingston; the scope on this job involves….
Job Title: Refuge Worker
Location: Kingston
Salary: £29,701.36 per annum
Contract type: Full-time, Fixed term (until 14 July 2027)
Hours: 37.5
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as a Refuge Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. This includes safety planning and enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles. The role of the refuge worker is to complete health and safety duties as well and ensure that the refuge accommodation meets compliance requirements.
As part of this role, you will be required to participate in an out-of-hours on call rota.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 9:00am on 10 July 2026
Interview Date: 16 July 2026
Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
We are recruiting for a Refuge Worker to join our team in Kingston; the scope on this job involves….
Job Title: Refuge Worker
Location: Kingston
Salary: £29,701.36 per annum
Contract type: Full-time, Permanent
Hours: 37.5
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as a Refuge Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. This includes safety planning and enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles. The role of the refuge worker is to complete health and safety duties as well and ensure that the refuge accommodation meets compliance requirements.
As part of this role, you will be required to participate in an out-of-hours on call rota.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 9:00am on 10 July 2026
Interview Date: 16 July 2026
Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
HR Business Partner
Calling all HR experts!
Anna Freud is seeking a HR Business Partner to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.
Our EDI commitment
We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.
We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.
As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.
What we offer
We offer a range of staff benefits, including an all-in-one rewards and recognition platform called Perkbox and wellbeing offers such as finishing early on Fridays and free counselling through our Employee Assistance Programme. We are proud to have staff-led Diversity Networks offering unique opportunities for learning, connection and impact.
Alongside our wider staff benefits, this is a great role for someone looking to build broad HR Business Partnering experience in a varied and purpose-driven organisation. You’ll be part of a collaborative and well-connected People & Culture team, with opportunities to work closely with senior leaders, contribute to organisation-wide projects and change activity, and build strong partnerships across Anna Freud. The role also offers opportunities for continued professional development through initiatives such as our Manager Development Programme, alongside opportunities to help shape the colleague experience and share ideas through forums such as the Employee Voice Forum.
What you’ll do
This is a varied and collaborative HR Business Partner role where you’ll work closely with senior leaders and managers across Anna Freud, helping shape people plans, provide expert advice and support teams to deliver their priorities in a way that reflects our values and supports a positive colleague experience.
- You’ll build trusted relationships with Executive Directors and senior managers, getting to know their teams and priorities so you can offer practical and proactive people support that meets business needs
- You’ll provide expert advice and guidance on a range of employee relations matters, including restructures, TUPE transfers, disciplinary and grievance matters, helping managers feel confident navigating complex situations
- You’ll partner with colleagues across People & Culture, including HR Operations, Organisational Development and Recruitment, to deliver joined-up people initiatives and make sure support feels consistent and effective
- You’ll help shape and implement people strategies that support service delivery, using your HR expertise to develop solutions that are practical, people-focused and aligned with organisational priorities
- You’ll coach and support managers to build confidence in leading their teams, while helping to embed inclusive recruitment and people practices that reflect Anna Freud’s values and commitment to equity, diversity and inclusion
What you’ll bring
This role would suit an experienced HR professional who enjoys building strong relationships, partnering with senior leaders and providing practical, people-focused advice in a collaborative and purpose-driven organisation. You’ll bring a broad HR generalist background, sound judgement and the confidence to support managers through both day-to-day people matters and wider organisational change.
- Strong experience developing and delivering HR strategy, with the ability to translate organisational priorities into practical people-focused solutions
- Excellent knowledge of UK employment legislation and HR best practice, alongside experience advising on employee relations matters such as restructures, TUPE transfers, disciplinary and grievance processes
- Proven experience building effective working relationships with managers, colleagues and wider stakeholders, with the confidence to influence and build credibility at all levels
- Experience supporting or leading change projects, with the ability to balance business needs with a positive colleague experience and organisational values
- Excellent communication and coaching skills, with the ability to provide clear advice, support managers to build confidence and contribute to inclusive people practices across the organisation
Key details
Hours: Full-time 35 hours per week: usual working hours are Monday to Friday, 09:00-17:00. Flexible working is possible.
Salary: £52,000 FTE per annum, plus 6% contributory pension scheme
Location: hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London office (4-8 Rodney Street, London N1 9JH)
Contract type: Permanent
Next steps
Closing date for applications: midday (12pm), Monday 15 June 2026. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview: shortlisted applicants will be notified no later than Monday, 22 June 2026. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews: will be held in-person/remotely in week commencing 6 July 2026
How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.
Questions?
Please email us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.
Our vision is a world where all children and young people are able to achieve their full potential.
The client requests no contact from agencies or media sales.
Contract: Permanent, Part Time
Hours: 21
Location: London
Salary:£63,460 - £ £73,614 pro rata per annum. Please note the starting salary is £63,460 pro rata per annum (actual salary is £38,076 - £44,168 per annum) with an opportunity to progress up the scale over time.
Closing date: 20th July 2026
Expected date of interviews: TBC
We have an exciting opportunity for a Lead Doctor to join our team.
About the role
Lead Doctors are responsible for ensuring the smooth running of the report writing process, the quality control over the reports, and act as a first port of call for queries from report writers. They are responsible for delivering training relevant to the production of medico legal reports. The work will include recruiting, training and supporting the team and ensuring continuing professional development. The post holder will also medically review reports of doctors in their service and, as other duties permit, write medico-legal reports for survivors of torture.
About you
You will be a qualified medical practitioner with full GMC registration and a current license to practise. Having an in-depth understanding of the social care and health systems in the UK. In addition, you will have significant experience of working with survivors of trauma and/or torture in a medical setting, and experience of writing medico legal reports.
To view the job description and person specification, please kindly find the attached file.
To apply, please submit your CV and Covering Letter.
In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution)
To view the Job Description and Person Specification, please click here .
Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.
We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.
Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory DBS disclosure, as well as a need for full employment history and up to date employment references.
Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.
We reserve the right to close the vacancy early if we receive a high volume of applications.
No agencies please.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Floating Support Worker to play a pivotal role in our Criminal Justice - Mental Health accomodation in Brent, London
Sounds great, what will I be doing?
Empower a caseload of service users to manage their health and wellbeing. As part of a team, you will support a staffing rota offering support to service users between the hours of 8am-10pm Mon-Sun each week. In collaboration with your team, you will actively monitor wellbeing, mental health, housing and living environment to ensure service users journey into independence. Moreover, you will take a solution focused and co-produced approach to supporting service users with their move-on into independent living.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
The role requires a quick learner who can gather and process detailed information accurately, make informed decisions, and share relevant information appropriately while maintaining confidentiality. It involves working constructively and collaboratively in high-pressure environments, often with individuals displaying challenging behaviour, requiring a calm, solution-focused, and non-judgemental approach. Optimism about clients' capacity for change, a strong understanding of safeguarding responsibilities, and a flexible attitude toward working unsociable hours including early, late, and occasional weekend shifts are essential.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.





