Campaigns And Engagement Officer Jobs in Charing Cross, Greater London

We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity.

The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.

As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.

If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.

What you’ll do:

• Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
• Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
• Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
• Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
• Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
• Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
• Management of budget lines assigned to operational activities to ensure favourable terms are achieved.

What you’ll need:

• Knowledge of membership systems and procedures.
• Experience of managing a high degree of administration processes efficiently.
• Knowledge and experience of using a database and managing data quality.
• Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
• Demonstratable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
• Strong interpersonal and customer service skills.
• Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role , the RCR and instructions on how to apply in the candidate pack.

Digital and Social Media Executive

 £35,000 - £39,000 p.a. (dependent on skills and experience) plus generous benefits

 Location: Hybrid working split between the Foundation’s office in London and home.

Are you fluent in social media and do you thrive on creating content that people actually stop scrolling to watch? Are you passionate about making sure  the website has great user experience and building brands? Are you naturally curious and creative?

We’re on the hunt for a Digital and Social Media Executive who is brimming with ideas and has strong understanding of social media. If you like football, that’ll help too.

We are the Football Foundation - the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most. 

Join our dynamic Brand, Marketing and Communications team and help us with this important mission. You’ll manage and maintain our digital and social media channels and create engaging content to drive reach, positive coverage and increase awareness of our amazing work. This is an exciting time to be joining the Football Foundation and this is a great opportunity if you have extensive experience in a Digital Marketing role to use your skills to support grassroots community sports.

About the Football Foundation

Over the last 22 years, the Foundation has awarded more than 23,000 grants to deliver outstanding grassroots facilities across England worth more than £877 million. This year, the Foundation will be investing more money than ever into facilities across England and is committed to improving the experience of playing football for everyone. 

The Foundation’s goal is to unlock the power of pitches ensuring everyone has a great place to play regardless of gender, race, disability or place. 

The role

As Digital and Social Media Executive, you’ll have a broad and varied role, working with our Marketing and Digital Manager to develop and implement our digital and social media strategy at a critical time for the Football Foundation and for grassroots sports. Working within the Brand, Marketing and Communications Team, you’ll manage and maintain all our digital and social media channels and support the Marketing and Digital Manager in briefing agencies to create engaging content for our channels.

You’ll work with the wider team to plan impactful campaigns, and deliver the digital and social media elements and any email/CRM campaigns. You’ll also produce campaign analysis reports, including your insight, analytics and recommendations. Due to the breadth of the role and the variety of the projects, you can expect it to be an exciting role, with no two days the same.

With the additional investment in community sports facilities, we have a great deal to get done, but how we do it matters too. We’re striving to be an inclusive and diverse organisation which reflects the diverse communities, users and beneficiaries of our work and the outcomes we deliver. Becoming part of the Football Foundation team will give you the chance to deliver a positive impact in every community in England; to help transform lives and communities through great places to play; and to be part of a supportive and inclusive staff team that works hard and plays fair to achieve its goals.

What are we looking for?

We’d love to hear from you if you have extensive experience in a Digital Marketing role, with experience of delivering digital and social media campaigns. You’ll be knowledgeable and up to date on industry trends, with an understanding of how to use marketing techniques to increase the visibility, profile, and reputation of an organisation.

You’ll be really creative, but you’ll also be organised, flexible, able to manage competing demands, and be confident managing a diverse portfolio of projects. You’ll also have strong interpersonal skills, with the ability to build effective working relationships with a broad range of people.

You don’t need to follow football to apply, but you should appreciate the power of sport to change lives and have a genuine interest in using your skills and experience to help the Foundation achieve our charitable and strategic objectives.

For full details of the role and requirements, please download our recruitment pack below.

What can we offer you?

The salary band for this role is £35,000 - £39,000 per annum, dependent on relevant skills and experience.

You’ll start on 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), collective bonus scheme, free health care provision, a monthly gym subsidy, interest-free season ticket loan, death in service benefit and access to selected match tickets.

We are committed to helping our team members maintain a healthy work-life balance, so offer hybrid working and flexible working around core hours to help achieve that.

Equality and Diversity Commitment

The Football Foundation is committed to, and values the principles of diversity, equality and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.

Should you need any adjustments to the recruitment process, at either application or interview stage, please contact us at jobs @ footballfoundation .org .uk

How do I apply?

To apply, please follow the steps outlined below:

1. Please send the following to jobs @ footballfoundation. org .uk

o CV

o Cover letter - please highlight briefly and clearly how your skills, abilities and experience equip you for the role, together with your reasons for applying.

The closing date for applications is: midday Wednesday 8 May 2024. First interviews are currently scheduled for Friday 17 May 2024.

All applications received will be shortlisted against the role requirements and person specification. Those most closely matching our requirements will be invited to take part in an online interview.

Due to the volume of applications received for most roles, the Foundation only contacts candidates if they are shortlisted for interview. If you do not hear from us within two weeks of the closing date, you should assume your application has not been successful.

Please note that you must be eligible to work in the UK to apply.

The purpose of the role is to drive and deliver our ambitious fundraising strategy in order to support the work of Life. The Individual Giving Manager is responsible for shaping and delivering the end-to-end experience of existing supporters as well as attaining new supporters.

Reporting to the Director of Income Generation and leading the Individual Giving Team, the post holder will work closely with colleagues across the fundraising and marketing teams to; create, test, monitor and evaluate appeals and campaigns, lead on Legacy (and in-memoriam giving) lottery and raffle and other income streams associated with individual giving. The post holder will be working to and reporting on ambitious income and expenditure targets and ensuring that supporters have a positive experience of the charity.

The postholder will lead a Donor Administration Manager to deliver on a positive donor/supporter experience with the aim of retention of current supporters for the long term as well as acquisition of new donors, maximising the potential of all of our supporters. It forms a central part of the overall fundraising strategy, with the ultimate aim of growing our individual giving income to increase the impact of the charity and benefit those needing support in pregnancy, pregnancy loss or in the early years of a baby.

Key Responsibilities:

· Design, develop and implement a cohesive supporter journey strategy focussed on supporter needs and continuous re-engagement

· Champion best practice and stewardship with individual supporters

· Grow one-off donations and regular gifts and maximise the acquisition of new supporters through direct mail and digital marketing

· Co-ordinate all communications and messaging targeted at existing supporters

· Measure performance against campaigns and appeals

· Lead on marketing and communications around Legacy giving and the Legacy and In-Memoriam supporters journey

· Lead on other forms of individual giving income streams such as the lottery or raffles, horizon scanning for new opportunities

· Ensure that CRM data is used effectively across the charity

· Ensure that GDPR policies and procedures are regularly reviewed and updated and adhered to across the organisation

· Support data benchmarking, prospect research and audits as required

· As part of a new organisation-wide approach, identify and embrace new digital opportunities, trends and technologies in relation to supporter experience and direct marketing

 Individual giving, core fundraising activity

 · Plan, organise and deliver a broad range of ongoing and specific fundraising campaigns and activities

· Regularly review campaign deliverables to ensure targets are on track or adjustments are put in place to mitigate any shortfalls etc

· Regularly report back to the Director of Income Generation on plans and activities

· Lead and manage the Supporter Journeys mapping and implementation programme across a range of channels and products

· Identify and develop key audience segments, in conjunction with the marketing team

· Proactively keep up to date with new trends, technologies and opportunities in relation to supporter experience and direct marketing

· Develop peer networks across the sector

· Responsible for budget management and financial approvals

· As part of ongoing annual operational planning, monitor income and expenditure and draw up relevant departmental budgets

Research & Service Development

 · Identify individual giving trends and use this knowledge to continually develop new products for the charity

· In line with GDPR and complying with all legislation and the Code of Fundraising Practice: ensure fundraising and campaigns are insight-led and focused on long-term growth

· Oversee the compliance of third party agencies to ensure activity is carried out in line with the values of Life, the Fundraising Code of Practice and the law

· Input fully into the wider fundraising strategy by working closely with fellow managers and the team as a whole

Information Management

 · Ensure data and information systems are up to date and provide an accurate picture of supporter segmentation, communications, preferences, permissions, requests, gifts and pledges

· Create regular and detailed reports to monitor individual giving performance against campaigns and targets

· Support the maintenance of the database to ensure records are updated, procured and implemented.

Personal and People Development

 · Ensure personal continuing professional development is maintained, including attending relevant internal and external development training and workshops.

· Ability to manage own objectives and areas of responsibility within charity projects to ensure deadlines and financial targets are met.

· The post holder will be expected to liaise within the team and with key stakeholders as well as supervising specific projects and campaigns.

Line management responsibility for the Fundraising Insight & Database Officers, providing day to day management support, appraisals and objective setting, as well as working with these postholders on their own personal and career development.

Job Description

The Head of Advocacy and Policy will be responsible for developing an excellent Advice Service and Retention Team to support and advise students effectively to enable excellent student experience and satisfaction.

This role will lead on the development of effective insights, representation and support initiatives/campaigns for students, across our three campuses at Greenwich, Avery Hill and Medway.

This role will enhance work with the diverse student population of the University of Greenwich and lead a dynamic team to ensure students have consistent and accessible services that contribute to positive student experience.

This role sits within the wider Membership Services department, together with other key areas consisting of; Activities, Sport, Academic Communities, Representation and Democracy, we provide a high-quality service for students, that they can shape, steer and be at the heart of.

This postholder will be part of the GSU Senior Leadership Team and will be expected to contribute to department and organisation wide strategic development.

The post holder will:

• Have expert knowledge in areas of in relation to Advice and Retention and policies and legislation relating to such activity
• Support and develop strong student-led communities and campaigns in areas of: Advice, wellbeing and retention so that members can thrive
• Provide line management support to staff so that the team have up to date, specialist advice skills, knowledge and understanding of University regulations, policies and procedures that may affect the work of the Advice service and oversee engagement across Greenwich’s 3 campuses
• Undertake casework and provide expert advice for the team on all aspects of Advice
• Lead on the project management of wellbeing/health promotion campaigns and initiatives throughout the year, as well as any external bids through bodies such as OfS
• Oversee the Retention and Wellbeing Project work, and other relevant projects with external partners
• Lead on insights work relating to retention, wellbeing and support
• Lead on responses to external consultation and enquiry responses, including but not limited to OfS, Department for Education, OIA and Universities UK
• Support elected officers to deliver on campaigning priorities
• Ensure the Advice service has the skills and is equipped to support the diverse needs of students at Greenwich and Kent at Medway.
• Provide regular insights and reports on the GSU Membership to inform our strategy and service provision
• Work with other Heads to develop relevant and modern Front of House services for each GSU campus ensuring ease of access and consistency for all members.

Key Areas

• Be an engaged and active member of the Senior Leadership team, contributing regularly and working collaboratively with peers
• Provide leadership, strategic direction and day to day operational management to the Advocacy and Policy: recruiting and inducting members of staff, motivating, supporting and developing team members to ensure they have the necessary skills and knowledge for their roles as well as manage performance
• Develop a proactive results driven culture within the team, ensuring agreed objectives and targets are delivered, whilst promoting a collaborative approach to working with internal departments
• Develop succession plans and identify training and development opportunities within the team
• Be accountable for the quality of outputs of the team
• Provide support to the Officer team helping and equipping them, particularly in their roles as representatives and providing pastoral support and guidance.
• Ensure the whole organisation is aware of and understands the work of the Advocacy and Policy Team and its contribution to our strategic objectives
• To maintain expert and up-to-date knowledge on sector policies and regulations relating to advice, retention and student success, providing relevant guidance to officers and staff as required.
• Develop and promote a culture of continuous improvement across the team to ensure we can adapt to changing students’ needs and priorities, as well as building on successes and preparing for the future.

Strategic Development

• Contribute to the strategic objectives of GSU, with a particular focus on advice, support and wellbeing in relation to the student experience
• Develop and oversee a new and innovative approach to proactive health and wellbeing campaigns that empower students to look after themselves and each other, as well as seeking support
• Lead on Access and Participation Plan Engagement, acting as the key contact on this area with the University.
• Build and maintain strong working relationships with relevant senior UoG staff and departments including Student Academic Services, Faculties and our partners at Kent Unio
• Develop and oversee the Advice service to support advocacy initiatives at multiple levels within the University, ensuring both students and University stakeholders view GSU as a credible and reliable source of information on the needs of students.

Monitoring and Evaluation

• Develop and oversee a structured approach to gathering, analysing and reporting on data relating to engagement of students with our services and to student views on key issues relating to retention and success
• Develop and oversee processes of collecting quantitative and qualitative data from casework to analyse trends and inform feedback for the SU and university
• Ensure evaluation mechanism are embedded in the teams working practises and that findings are shared and used to implement learnings with the goal of improving services
• Support Officers by preparing information, statistics and trends about key services to be shared within the University committee cycle
• Be responsible for the implementation of service standards for the Advocacy and Policy Team and to monitor and report on adherence to these standards
• Prepare materials to apply for any relevant quality mark accreditations for the service.

Budget and Financial Management

• Manage a budget relating to Advocacy and Policy including any restricted funds.
• Be responsible for the teams resources, ensuring these are effectively allocated, managed and controlled
• Review and establish processes, systems, polices and where appropriate standard procedures to maximise efficiency ensure deadlines are met and a positive return on investment
• Review and provide narrative for scrutiny at monthly management meetings with the Finance Team

Stakeholder management

• Collaborate with GSU colleagues, particularly the Student Voice and Engagement Teams to ensure we have a consistent approach to how we work with and support students
• Work with students through our representative structures and forums to ensure we shape services students want and need, taking into consideration the varying campus priorities
• Maintain strong relationships with key university staff to develop, deliver and evaluate collaborative projects and interventions supporting advice and retention
• Attend meetings relating to Advocacy and Policy as well as associated areas at both GSU, the University and externally, included, but not limited to regional networks
• Identify opportunities to share best practice and represent the work of GSU and your team to the wider HE community, through conferences and publication.

Personal Specification

Essential Experience

• Line management experience
• Relevant experience working in the youth, education, students’ union or other membership or advisory organisation
• Experience of leading a multi-functional team
• Experience of mentoring coaching staff/elected officers
• Experience of developing operational policies and procedures
• Experience of budget management, project management, and operational management
• Experience of working with a range of stakeholders and partnership working or strategic networking

Essential Skills and Abilities

• Ability to work with and lead a high performing team
• Ability to troubleshoot difficult situations, and deal with them calmly, efficiently and effectively
• Ability to produce confident, clear written reports and be able to write succinct documents on complex areas
• IT skills at a level that supports membership CRM systems, Advice Pro and other platforms
• Excellent time management and organisational skills with the ability to manage others to reach deadlines, within agreed budgets and to a consistently high standard
• Ability to write strategies and be able to effectively communicate vision and mission
• Ability to stay focused and efficient in the face on changing priorities
• Track record of successfully developing and implementing projects and operational change
• Able to draft policies and procures with an eye for detail and accuracy

Essential Knowledge

• Awareness of current issues within the higher education sector
• Knowledge of relevant external bodies and organisations including Advice UK, NUS, Citizens Advice, OIA, Ofs, Student Minds
• Knowledge of relevant health and safety legislation
• Knowledge of Safeguarding, advice legislation, risk assessments and GDPR
• Knowledge of providing 121 support

Education/Training

• No one specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required. For example: ILM, City &Guilds etc.

Personal Attributes and other requirements

• Able to travel within the Borough and Region.
• Able to work some evenings and weekends and stay overnight where necessary.
• Works well in a team with a flexible approach to work
• Be eligible for a DBS check if needed
• A commitment to the principles and practices of equality and diversity
• An ability to apply awareness of diversity issues to all areas of work.
• Commitment to the values and ethos of GSU.

Desirable other requirements

• Visionary, creative, and innovative strategist
• A positive, solution focused leader – able to make ‘tough’ decisions; determined and resilient in order to cope with the demands of the role
• Empowering, authentic leader with high levels of emotional intelligence

Job Title: Head of Employer Partnerships 

Reports to: Deputy CEO (but the role will also work in close collaboration with both the CEO and the Director of Programmes).

Location: Open to national flexibility on location. May occasionally need to attend our London office - Quantum House, 22 – 24 Red Lion Court, Fleet Street, EC4A 3AB.

Purpose: This is a fantastic opportunity for a dynamic professional to take the lead role in engaging employers, corporate funders, and professional networks and securing funded partnerships with them. This will provide essential income for the charity’s work with schools. It will also help the recruitment of skilled, diverse volunteers to support delivery of the charity’s innovative programmes for children and young people.

The postholder will work closely with our established employer networks and develop new networks; give leadership to a small team currently managing our partnerships and business development; and work collaboratively with an involved senior leadership team and further supportive colleagues right across the charity to achieve our aims.

Remuneration: £36k - £41k - depending upon experience. Pro rata depending on agreed full time equivalent hours of appointment (see below)

Additional Terms: We want to support our staff to get the absolute best contribution from them. We offer:

- 30 days paid holiday, exclusive of statutory bank holidays.

- A competitive pension scheme and employer contribution

- An environment that supports ongoing professional development

- A volunteering allowance of up to 5 days per annum – pro rata in accordance with the length of contract.

- Additional family friendly benefits including enhancements to Statutory Payments.

Appointment Terms: Permanent and full time. However, we would consider applications from those with excellent experience if they can provide a minimum of 0.8fte.

Closing date for applications: 12pm (noon) on Monday 13th May 2024

Interviews: Week commencing 20th May, likely Thursday 23rd May 2024 at our London offices

This is a super exciting role for someone who is passionate about improving life chances for children. We are looking for someone who is resilient, relentless, and driven by moral purpose to help secure the employer partnerships that will provide us with the income and delivery channels to achieve our charity’s ambitious plans. In return you will be working collaboratively with an equally passionate and supportive team of colleagues helping you fulfil your role, whilst enjoying the benefits above, and developing your talent further!

Job Purpose:

The successful candidate will be responsible for charity-wide strategic partnership engagement and management. The focus will be on developing new relationships with corporate partners, employers, and other organisations that help fund and grow the reach of our charitable work, establishing a strong and supportive network of employers.

To be successful, candidates should have experience of developing and securing funded corporate partnerships. This experience could be in the charity sector or within a different context. You should be able to demonstrate a proven track record in building, developing, generating income from, and owning effective long-term relationships with new and existing partners. You will need to show experience of managing stakeholder relationships at all levels of seniority.

The ideal candidate will be proactive, resilient, and used to managing competing priorities within a varied and exciting workload. They should be flexible, collaborative, and willing to perform varying duties depending on the shifting needs of a small charity with national presence.

We are looking for a strategic individual who can target, drive forward and subsequently deliver successful partnerships with employers and professional associations. The post-holder will understand the personal and professional benefits of volunteering in education and is passionate about supporting young people to realise their potential. They will share and champion our organisational values of being inspiring, inclusive, innovative, impactful, all underpinned by working with integrity at all times.

The ideal candidate will be a strongly self-motivated professional, with excellent communication skills, able to absorb key information quickly and work well with a small team and in a dynamic, supportive, and fun working environment.

Key Accountabilities:

Identifying and securing new employer partnerships:

• Lead on identifying different opportunities to generate income growth for our charity, including ‘charity of the year’ partnerships and developing and promoting a range of attractive strategic opportunities for corporates/ employers looking to sponsor and fund our charity;
• Researching and developing a prospect pipeline, including spending time generating new leads and meeting clients, to support the development of new corporate partners and ensure that CRM information is continuously updated;
• From this pipeline, identify, contact, and pitch to prospective partners about the benefits to them of supporting the charity. Prepare and deliver compelling and evidence-based pitches and presentations including developing assets and proposals, reporting, credentials, and pitch decks to support income generation from employer partnerships;
• Generate awareness and visibility of the Education and Employers’ partnership proposition – e.g. delivering a regular series of virtual and face to face sessions to engage with new organisations and sell the benefits of Education and Employers corporate funded partnerships;
• Ensure these briefing sessions are supported by valued current partners who can outline the benefits they themselves have seen organisationally and at an individual employee level leading to the establishment of new partnerships and income from employers;
• Developing an advocates/trusted partner approach by ensuring we equip our trustees, staff, and close partners with organisational assets to share across their wider connections;
• To explore and engage with Social Value/CSR networks, consultancies, and professional bodies to be their programme/charity of choice to deliver social value programmes on behalf of their clients’/ members’ behalf;
• Stay up to date with trends in charity fundraising from corporate partnerships and review how charities in the wider sector are best succeeding in this area.

Establishing, negotiating, and managing new partnerships and further developing existing employer partnerships:

• Negotiating new funding partnerships with clients that are deliverable, cost-effective, and generate money in addition to the cost of managing the partnerships;
• Persistently and professionally following up with clients at different stages of interest, in order to move forward and hopefully convert these partnership discussions into signed contracts/ commitments – i.e. moving discussions along to ‘close the deal’;
• Building strong relationships through a stewardship programme to engage with partners in a variety of ways on a regular basis, in particular with existing partners that are not currently funding partners to transition them to a funded model;
• To work closely with the current Partnerships Manager to effectively handover all successful bids to the Partnership Manager to develop project plans and delivery timelines;
• Design and develop organisational wide project implementation tools and processes to ensure end to end project management supports consistency in delivery, tracking and evidencing impact to successfully achieve strategic priorities and secure new and ongoing funding sources;
• Ensure all contact development activity is recorded on our Customer Relationship Manager system (Salesforce) so that we have clear oversight of our contact history and touchpoints with employers and networks;

Team management and working with the SMT and wider charity to develop employer partnerships:

• Supporting with seeking out new funding opportunities and writing bids that support the organisation to meet it strategic aims including regularly reviewing funding and grants websites;
• Work with colleagues across the organisation to support and create engagement opportunities for corporate partners and prospects that align with our strategic plan;
• Work closely with the Communications Manager and Director of Schools Programmes to create innovative ways to engage new corporate partners, via local networks and social media.
• Future line management of the Employer & Business Development Manager;
• To work closely and proactively with SLT, stakeholder partners and trustees to support and enhance our collective work with employers and to ensure a joined up, strategic approach;

Other

• Represent Education and Employers and the Senior Management Team at external events and conferences as appropriate;
•  Other ad hoc duties as required.

Person specification:

These are the required Skills, Knowledge, and Expertise required to undertake the role:

Essential

• Demonstrable experience of generating income from researching, establishing, and developing employer and/ or professional organisation partnerships;
• Demonstrable experience of being target driven and experience of meeting either demanding income or delivery KPIs and targets.
• Demonstrable experience of managing the income generation pipeline right from approaching clients, to engaging them, and finally through to contracting with them to secure inward income and deliver their agreed objectives.
• Awareness and understanding of navigating the multiple decision makers and decision-making gates in corporate organisations and professional member organisations;
• Experience of working with internal colleagues to develop achievable, realistic delivery plans for employer funders and execute them via effective programme and project management;
• Demonstrable experience of client management, including establishing initial rapport and building long term sustainable stakeholder relationships by working effectively and collaboratively with staff and partners across multiple geographical locations;
• Excellent people skills, the ability to influence (including with senior representatives) and the manner to professionally represent the Charity with external employers, professional bodies, and with schools and the education community;
• Knowledge and understanding of the role that marketing and internal and external communications campaigns can have in generating mass engagement of users with a programme or campaign at a national level;
• Excellent written and verbal communication skills, with strong ability to engage and persuade, including the ability to pitch and present to stakeholders in a professional and engaging manner, including online via video conferencing software like Microsoft Teams and Zoom.

Desirable

• A passion for supporting young people in realising their potential through harnessing skilled volunteers to engage in education; 
• A successful track record in delivering tangible outcomes through engagement with employers and professional networks;
• Specialist knowledge of the education and employment sectors and the policy environment and delivery models which underpin relationships;
• Experience of working to deliver significant national income targets or Key Performance Metrics using resources (human and financial) efficiently and effectively;
• Understanding of risk management and data protection.

Personal Attributes

• Good level of education, demonstrating strong client facing aptitude and communication skills both written and verbal. Comfort in working with a variety of senior external stakeholders.
• Self-motivated and relentless in pursuing goals, having an entrepreneurial and enterprising approach to their work;
• Personal resilience and professional persistence in following up leads and moving discussions through to a conclusion;
• Good working knowledge and practical application of Microsoft office tools and the ability to understand and work with customer relationship management software such as Salesforce;
• A “doer”- ability to work at pace and pro-actively anticipate requirements and act to provide workable solutions to these;
• Solutions orientated, perceiving processes as the means rather than the end and as an aid to effective delivery;
• Influencer - demonstrates personal ‘presence’ and gains the confidence of others through temperament, capability, and calibre;
• Demonstrates sensitivity and possesses the ability to effectively manage the organisational tensions that sometimes develop between internal and external stakeholders involved in the organisation and delivery of programmes;
• Team Player: working collaboratively and flexibly with other colleagues to achieve outcomes and is keen to add value to the Charity’s culture and ethos;
• Able to undertake some occasional work in the evenings and at weekends;
• Able to occasionally travel in the UK (England primarily). Although most of the role can be done online from a home location.

Application process:

The Education and Employers charity values having a diverse workforce. We are committed to equality of opportunity and welcome applications from all individuals from all backgrounds.

The closing date for applications is 12pm (noon) on Monday 13th May. Successfully shortlisted candidates will be notified no later than close of play on Thursday 16th May.

Interviews will take place in the week commencing 20th May, most likely on Thursday 23rd May at the Education and Employers’ offices in Fleet Street, London.

The interview panel will constitute our CEO Nick Chambers, our Director of Programmes Charlotte Thurston, and our Deputy CEO Dominic Judge - who will initially line mange the role.

Please send a CV and a covering letter (no more than 4 sides maximum for the latter, ideally shorter) addressing the job description and person specification, setting out your interest in and suitability for the role

Applications will only be accepted from those with the right to work in the UK with a valid passport/visa.

Please note, we will only consider applications with both a CV and covering letter.

Applications from recruitment agencies will not be considered under any circumstances.

Thank-you for your interest, we are an organisation that develops talent, and we welcome applications even if you can’t meet exactly every word of the job description. If you have what it takes, we will work with you to develop your talent further. We very much look forward to receiving your application!

Good luck,

Nick, Charlotte, and Dominic.

Senior Advocacy Advisor - International Financial Institutions

Contract: Permanent, Full time

Location: The role can be based in the United Kingdom, London or United States, Washington, or other locations that can be considered subject to right-to-work eligibility in the respective country.

Salary & Benefits: Salaries and benefits for different countries will vary in line with the location of the successful candidate and depending on experience. See further details below:

• United Kingdom, Grade 3: £48,300 to £50,700 with excellent benefits
• United States: Grade D: Salary range, to be discussed with the successful candidate

About WaterAid:
Want to use your skills in influencing World Bank and IFIs to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
 
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as our Senior Advocacy Advisor on International Financial Institutions to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
The WaterAid International Affairs team The Global International Affairs team plays a leadership role across the WaterAid Federation to drive the design and delivery of WaterAid's major influencing with key donors, international and multilateral institutions to achieve SDG 6. The team's purpose is to convince influential political decisionmakers to prioritise water, sanitation and hygiene in their policy and funding agendas, and to create the conditions that enable everyone, everywhere to access WASH by 2030.  

About the Role:
As our Senior Advocacy Advisor on International Financial Institutions you will increase and strengthen our advocacy and capacity to influence global development finance institutions, particularly the World Bank but also be informed on major developments in other IFIs, e.g. recent Paris Summit and Global Financing Pact. We want to ensure our engagement is systematic, impactful and builds up an increased evidence base for influence on the institution.

In this role, you will will employ a range of strategies to advocate for changes in the policies, standards and practices of the World Bank particularly as it relates to water sanitation and hygiene particularly in the context of the twin climate change and global health crises. This position will include a focus on the World Bank Group's Water Global Practice and the Global Water Security and Sanitation Partnership, as well as also support WaterAid Country Programme teams and partners to influence the World Bank's operations at the country level. 

You'll also: 

• Develop and implement advocacy strategies designed to influence the policies of the World Bank and other relevant IFIs on water sanitation & hygiene in line with WaterAid's globally agreed policy and campaign priorities, and in coordination with allies.
• Build a network of contacts and relationships, including relevant IFI/ World Bank staff and Executive Directors, gather information, and advocate with the Board and staff of the World Bank on particular country operations and key policy areas
• Build technical knowledge and understanding of the Bank's policies and practices in relation to the WASH sector, including the activities of the International Development Association (IDA) and how these relate to countries in which WaterAid has CPs
• Keep abreast of complex and fast changing political debates and monitor emerging trends internationally, across the Bank's key donor governments to inform WaterAid's political positioning, ensuring the organisation's advocacy is responsive and relevant;Actively participate in and contribute to the political influencing and campaign strategies for the Global Advocacy Priority campaigns on WASH & climate and on WASH & women's health.
• Engaging with the networks and coalitions for relevant IFI advocacy.
• Liaise with WaterAid Country Programmes, the Pan-Africa Programme, Federation Members to strengthen collaboration and further WaterAid's advocacy towards IFIs;

About You:

• Excellent understanding of the World Bank and other IFIs, including their policies, lending practices, mandates, ways of working, and how to influence them.
• Expert understanding of international aid and development finance as it relates to health, climate and inequalities.
• Demonstrated experience in effective advocacy and policy influencing, with strong skills and track record relationship building and networking for advocacy impact. (including institutions, teams, individuals)
• Strong interpersonal skills, and ability to work well and support international teams and country-based colleagues as well as working with international coalitions.
• Develop and implement advocacy strategies designed to influence the policies of the World Bank and other relevant IFIs on water sanitation & hygiene in line with WaterAid's globally agreed policy and campaign priorities, and in coordination with allies.
• Build a network of contacts and relationships, including relevant IFI/ World Bank staff and Executive Directors, gather information, and advocate with the Board and staff of the World Bank on particular country operations and key policy areas
• Work with the Pan-African advocacy lead and staff in key regions to leverage IFI relationships.
• Integrate a range of disciplines and innovative tactics to achieve political change and build momentum towards the achievement of SDG 6;
• Represent WaterAid at meetings/conferences, speak publicly and give media interviews.

Closing date: Applications will close at 23:59 on 15th May 2024.  Availability for the interview is required from the week commencing 27th May 2024.

How to Apply: To see the full job pack, please click 'Apply'. 

• Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.
• Please indicate your location and the right to work eligibility in your Cover letter.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective country. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
 

Job Summary

Young Women’s Trust champions young women aged 18 to 30 on low or no pay. We’re here to create a more equal world of work and raise young women’s incomes. 

We offer young women free coaching, feedback on job applications and information to help them get where they want to be. We bring together a network of thousands of young women to support each other, build their self-belief, and have their voices heard. We work with young women to campaign for equality in the workplace. And our research provides insight into what young women’s lives are really like, fuelling our campaigns for change. 

As our Director of Fundraising you’ll lead the development and delivery of a bold and effective fundraising strategy in line with our organisational ambitions. 

You’ll be an impressive fundraising leader with a track record of securing high value gifts from trusts & foundations, major donors and corporate partners. 

EDI statement and sense of flexible working and workplace culture 

Young Women’s Trust strives to be an inclusive and representative organisation. We are committed to appointing individuals from a wide range of backgrounds, lived experiences and cultures. We particularly encourage applications from communities under-represented in our organisation, including ethnically minoritized and disabled individuals. We use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the disabled or Black, Asian and ethnically diverse candidate in order to diversify our staff team. 

You’ll be joining a team that will embrace your ideas and support and encourage you to bring your whole self to work. 

We can make reasonable adjustments throughout the application process and on the job. If you have particular accessibility needs, please get in touch and let us know any requirements you may have. 

Young Women’s Trust is a Living Wage employer and we commit to Show the Salary for every job we advertise. Non-graduates are welcome and we offer a wide range of flexible working options including job share, part-time and compressed hours, different start and finish times and working from home.

We offer: 

• 27 days annual leave plus bank holidays – rising annually to a maximum of 30 days

• Enhanced parental leave irrespective of length of service 

  • Up to 52 weeks maternity leave - 26 weeks at normal rate of pay, 13 weeks Statutory Maternity Pay, 13 weeks unpaid 
  • Up to 26 weeks new parents leave at your normal rate of pay 
• 2 annual wellbeing days

• Employee Assistance Programme 

• Learning and development budget 

• Flexible working which is fully embedded in our working culture

Deadline to apply 9am on the 13th May 2024.

You must have the right to work in the UK to apply for this role. We are not able to sponsor work visas for non-British applicants.

Responsible for corporate hospitality, the Administrator will provide excellent in-person customer care for visitors to the organisation’s central London Hub and act a first point of contact via the organisation’s in-bound telephone hunt groups.

Working in support of the Office & Facilities Manager, you will ensure the implementation of the organisation’s health and safety procedures on daily basis and contribute more generally to the management and maintenance tasks of the Hub and the broader Crane Grove estate.

Dynamic and able to contribute either independently or as part of a team, you will work with a hands-on approach to establish and help maintain the systems needed to propel the organisation forward.

You will also assist the Engagement & Communications department with ongoing outreach projects, by contributing to periodic fundraising fulfilment tasks related to appeals mailings, and by supporting outward-bound telephone campaign tasks.

Your knowledge, flexibility, energy, and professionalism will place you at the heart of the team making you a vital component in the organisation’s continuing success. 

Marketing Manager (Supporter Activation)

Contract: Permanent, Full time, 35 Hours per week

Salary : £43,668 - £45,851with excellent benefits

Location: London, UK

Hybrid Working: A minimum of 40% of working time is spent face to face, either in the London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

About WaterAid:
Want to use your skills in Fundraising to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference. Join WaterAid as Marketing Manager in Supporter Activation to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
The WaterAid Supporter Activation team sits within the Mass Engagement Department. The team is responsible for building understanding and consideration for WaterAid amongst potential supporters, as well as driving the recruitment of new regular and cash supporters.

The team works closely with other teams within Mass Engagement, in particular the Supporter Engagement and Legacy teams as well as teams across the organisation such as the Strategic Partnerships and Performance & Insight to identify new opportunities and work collaboratively to achieve our mutual objectives.

About the Role:
As an experienced and innovative Marketing Manager, you will have the chance to challenge and develop key channels to drive continued success in attracting new supporters to WaterAid.

The role is to project lead the day-to-day development, management and delivery of a number of fundraising campaigns across channels such as DRTV, inserts and door drops. Overseeing the creative and delivery of campaigns from initial brief through to post campaign analysis, contributing to and ensuring the Supporter Activation team meets agreed objectives and income targets.

Key to this role will be to lead on the management and development of the DRTV programme (from creative to planning) which plays a significant part in the activation programme.

You'll also:

• Lead on the management, delivery and development of all aspects of the DRTV programme. Taking particular responsibility for creative development and innovation, media planning and campaign analysis.
• Support the Senior Marketing Manager (Supporter Activation) in the strategy and innovation of the DRTV programme to drive growth in this pivotal channel.
• Support the Senior Marketing Manager and working closely with the Marketing Officers to manage, deliver and develop the other channels in the extensive activation portfolio such as inserts, door drop and integrated media and creative campaigns, taking particular responsibility for media planning, buying and analysis.
• Support the Senior Marketing Manager in the management, delivery and development of campaigns within the Brand Consideration programme. Including collaboration with a wide number of internal teams and external colleagues to create integrated creative campaigns utilising multiple channels.
• Lead media and creative agency relationships at a strategic level; including taking a lead on pitching and appointing new agencies, including contract management. Act as first point of contact for external partners where required, taking responsibility for resolving queries, trafficking all stages of projects, escalation of potential problems and performance reviews.
• Lead on creative development; contribute to the overall strategy for the Individual Giving & Engagement Team, make decisions on creative strategy, approach, copy and design, working closely with Communications Team to accurately reflect the brand.
• Develop, plan and manage complex income and expenditure budgets for a portfolio of activities, some with six figure budgets and targets; including using complex reforecasting models to provide projections for income and expenditure.
• Ensure that all communications are carried out within FRSB, DPA and Charity Commission guidelines.

About You:

• Substantial proven experience of working in a similar fundraising and/or customer marketing role managing an expenditure budget to deliver campaigns using a wide range of media.
• Proven experience of managing DRTV campaigns, working closely with media, creative and production agencies.
• A track record of developing and implementing successful direct marketing strategies working in a complex direct marketing role / team. Including experience of strategic planning and executing multi-faceted activation campaigns for both below and above the line channels.
• Proven experience of managing large volume media campaigns including media planning, buying and analysis.
• Significant project management experience including identifying new fundraising opportunities and developing a framework for implementation.
• Experience of developing and managing complex budgets, using relevant monitoring and evaluating tools.
• Ability to develop, monitor and adapt DM strategies for the implementation of fundraising channels; including advising on the direction of the overarching direct marketing programme.
• Experience of successfully developing high level relationships with senior staff and stakeholders both internally and externally.
• Experience of leading a team and line management of one or more team members.
• Excellent written and numeracy skills with attention to detail and the ability to use spreadsheets to formulate and analyse complex budgets and make informed decisions.
• Excellent negotiation skills, and communication skills including experience of presenting to internal and external stakeholders.
• A good understanding of fundraising principles.

Closing date: Applications will close at 23:59 on Sunday 12th May 2024. Availability for an interview is required the week commencing 20th May 2024.

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
 

Job Title: Assistant Director - Communications and Content

Location: Flexible - Home-based, Shelter Office-based, or combination with regular travel to London and other locations

Contract Type: Interim, 12 months Fixed Term Contract

Accountable to: Director of Communications, Policy, and Campaigns

Salary: £78,441per annum

Hours: 37.5 per week (pro-rata if part-time)

Leave: 30 days holiday per annum + Exceptional Benefits

Closing date: Sunday 5th May at 11:30pm

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

This interim role reports to the Director of Communications, Policy and Campaigns (CPC), alongside other Assistant Directors.

The CPC team drives Shelter's campaigns for social housing and renters' rights, supporting our services and income generation efforts.

You'll manage heads of important content and engagement teams, driving strategic direction and collaboration across functions.

About the Role

As Assistant Director Communications and Content, you'll lead Shelter's communication efforts, ensuring impact, reach and a coherent organisational voice.

You'll oversee media teams, drive cross-channel campaigns, and develop ambitious communication strategies. With your experience in matrix management and project/change management, you'll guide teams to achieve our strategic goals amidst organisational change.

About You

We're seeking candidates with extensive experience leading and managing media and communications teams, along with a track record of developing impactful cross-channel campaigns. Your ability to navigate complexity, build collaborative relationships, and drive strategic change will be crucial in this role.

How to Apply

Please reserve the following dates in your diary when you apply:

• An introduction Interview will take place Friday 10th of May virtually for approximately 30 minutes
• Panel Interviews will take place virtually on Monday 13th of May

Please ensure you have read the full Recruitment Pack before applying. Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should address and cover the following 3 questions. Answers should not be more than 250 words in length.

1. Can you elaborate on your experience leading and managing high-performing communication team/s? Please provide an example of a successful initiative or project you led, highlighting how you achieved strategic objectives.

2. Can you provide an example of a time when you led a high-performing team/s through a period of significant change or transition? How did you approach managing both the strategic objectives and the team dynamics during this process?

3. Please elaborate on your experience of leading external communications that deliver on values of anti-racism and inclusion - highlighting how you navigated challenges and supported team members to feel empowered to contribute.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension, and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing, and human rights of those we support, and enabling them to live free from harm, abuse and neglect.

All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We are seeking a skilled and experienced Fundraiser, working full-time on-site. The Fundraiser who will play an integral role within our team, working with the CEO, and senior management team, responsible for developing and implementing fundraising strategies, organising events and campaigns, maintaining donor relationships, and researching and identifying new funding opportunities, building a strong pipeline of core and restricted funding, as well as donations and gifts.

You will seek to maximise funding opportunities, expand our portfolio of grant funders, and contribute to a growth in income from Trusts & Foundations. The successful candidate will be responsible for researching and identifying prospective funders, writing, and submitting high-quality grant applications, and delivering excellent grant management.

You should be a proactive self-starter, with excellent written communication skills and demonstrable strong attention to detail. With experience of successful fundraising bids to trust, charities and local authority, working with grant applications and/or funding proposals utilising a range of tools to identify new funding opportunities, as well as some experience of philanthropic fundraising.

Please see our Fundraiser Application Pack for a detailed Job Description and Person Specification.

To apply, please email your CV and a covering letter explaining your interest in this post, relevant experience and suitability by 11.59pm Sunday 12th May 2024.

Job description

The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.

CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.

We are seeking a Fundraising Coordinator (Individual Giving) to join our small but dynamic Fundraising team.

The role requires excellent donor care and stewardship skills. All forms of communication will be required including the proactive use of digital channels such as the website and social media platforms.

The Individual Giving Fundraiser will play a vital role in increasing income from our existing supporters. You will support donor acquisition as well as taking the lead on retention of our supporters across multiple channels including cash appeals, regular giving, lottery and in celebration giving. The role will also support the Head of Income in the delivery of a legacy and major donor program.

You will develop and deliver excellent stewardship programmes that drive retention by deepening audience understanding of the challenges that people affected by cleft face and the impact that their donations make. Using data and insight, you’ll deliver compelling campaigns, with people affected by cleft right at the centre. You’ll use creative tools and techniques to demonstrate impact and inspire future action.

The ideal candidate is a creative and confident communicator who shares our values and our staff team’s dedication to supporting the UK cleft community.

How to Apply

Please read the Recruitment Pack in full and then complete the online Application Form linked within. For safeguarding reasons, we are not able to accept CVs.

Applications close: Monday 13th May at 12.00 (noon)

Interviews: Thursday 23rd May (via Zoom)

Start date: ASAP

Salary: £33,417 per annum plus £5,023 London Weighting (if applicable)

Location: London (Hybrid) or Remote Working

Contract: Fixed Term until the end of March 2025

Hours: 37.5 per week

Closing date:  Wednesday 8th May 2024 at 11:30pm 

*This role is being advertised as a CRM Executive but on appointment your job tile will be CRM Officer.

Do you have proven experience of working on email platforms utilising complex segmentation and deploying a high volume of emails with dynamic content? Then join Shelter as a CRM Executive and you could soon be playing a vital role at the heart of our CRM team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Our established specialist CRM function works across the business to develop and coordinate a programme of communication that strengthens our engagement with the people that want to support our cause.

The team play an important role in helping us achieve our target of growing our active and engaged supporter base by leveraging our investment in marketing automation technology (Adobe Campaign) to deliver a greater supporter experience at every touchpoint. The team sits within our Communications, Policy and Campaigns directorate collaborating across the organisation with various stakeholders to help support and achieve our goals.

This is your opportunity to join us and play a key role in our future.

About the role

This is your opportunity to play a part in the day to day running of our CRM team and to really make your mark here at Shelter. You’ll be working closely with the Head of CRM and the CRM Manager, alongside another CRM Executive and will be responsible for delivering our email communications for Shelter, building the data selections and workflows from scratch and utilizing dynamic content, as well as fulfilling data briefs for other channels.

You will be involved in exciting projects that deepen our engagement with our supporter base, and encourage them to take repeat actions. We’ll rely on you to ensure that our communications follow best practice as well as making the most of our personalization capabilities with the aim of increasing our supporter engagement.

You’ll also be the go-to person for expert understanding of how campaigns and supporter journeys should be built within Adobe Campaign as well as understand the data held to ensure it is being leveraged appropriately. Along the way, you’ll get to collaborate with colleagues in Fundraising, Campaigns, Retail, Services, Data Management and Insight, IT and Research as you do all you can to ensure we deliver the very best supporter communications.

About you

To succeed, you’ll need a firm grasp of the CRM tech landscape, including list management, segmentation and dynamic content, with experience of Adobe Campaign, Adobe Classic or a similar platform being essential. We’re looking for substantial experience in a CRM role with significant output and a proven track record of building and deploying complex automated journeys.

You’ll have good understanding of email marketing best practices, and the ability to edit email templates in HTML is desirable. Additionally, experience using Litmus (or something similar), as well as data selection experience, would be desirable.

What is for certain though is that you’re well-organised, have strong attention to detail, and can manage your time effectively as well as being used to building dynamic content within a template and building segments and audiences.

You’ll be playing a big part not only in our team but within the wider organisation as we look to use CRM more and more.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

We will be sharing the interview questions with candidates shortlisted for an interview 3 days before the interview.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

ABOUT SUZY LAMPLUGH TRUST  

The post of Stalking Training & Consultancy Development Manager represents a unique opportunity for a pre-emptive, results-driven, and resilient candidate to join the UK’s founding personal safety charity and leading authority on Stalking.

The Suzy Lamplugh Trust was born out of the tragic story of Suzy Lamplugh, a 25-year-old estate agent who went missing whilst at work in 1986, was never found, and was eventually declared deceased in 1993. The Trust was set up in Suzy’s name to empower individuals and organisations to make a stand against all forms of abuse, aggression, and violence, across their personal and professional lives.

You will be working for a growing charity that delivers high value impact to its beneficiaries, through its legacy, integrity, and credibility. We are an organisation that has been responsible for the education of millions of lone and frontline workers across all sectors for over three and half decades, has campaigned heavily and played a pivotal role to drive changes in the law, has supported over 70,000 victims and survivors of stalking since the inception of its National Stalking Helpline service in 2010, and has always had the aim of tackling violence against women and girls at the core of what it does.

You will have the opportunity to work with a professional, highly experienced, motivated, innovative, and consultative sales team, and will benefit from significant learning and developmental opportunities to advance your sales career.

COMPANY BENEFITS  

The Suzy Lamplugh Trust offers a variety of exciting opportunities to learn, develop and grow in your career, through high quality initial training and continuous professional development.

Your voice is key to shaping the future of the Trust, through active staff engagement in the operational and strategic direction of the trust.

We recognise your value to help us deliver our vision of a society in which people are safer and feel safer from violence and aggression; we want people to be able to live life to the full.

To this end we offer all our employees a good benefits package including:

• Competitive salary.

• Commitment to ongoing training and development of staff.

• Hybrid working (40% in the office).

• Flexitime Policy.

• 28 days annual leave (increases after 3 and 5 years to a maximum of 33 days pro rata) + public holidays.

• Special leave for life events.

• Pension scheme with 5% employer contribution.

• Health & Wellbeing App with access to advice, counselling, legal support, and a wide range of discounts.

• Occupational Sick Pay (which increases after 3 years).

• Cycle to Work scheme.

• Interest-free travel loan for annual season ticket.

• Regular all-staff off-site meetings and events. 

PURPOSE OF JOB 

• To deliver a range of stalking training courses to Trust clients, work with internal experts to ensure course content is kept up to date, provide consultancy project support, and collaborate with a range of statutory and non-statutory clients and stakeholders.

• To support the Commercial Stalking Lead in generating new and repeat business through managing relationships with internal and external stakeholders.

Please refer to the attached pack for detailed Job Description and Person Specification.