Campaigns and engagement officer jobs

Join us in expanding the Young Carers in Schools (YCiS) programme across England as part of the Fair Futures for Young Carers initiative. We're increasing our outreach and closely tracking outcomes to drive continuous improvement and innovation in how young carers are identified and supported.

We're looking for a Programme Officer with a strong commitment to equality, diversity and inclusion, ensuring the programme reaches underrepresented groups and champions these values in every activity.

As the postholder you will:

· Build strong relationships with delivery partners, local authorities and education networks.

· Represent the programme at national and regional levels, helping to increase its visibility and impact.

· Boost outreach, training and support to schools and stakeholders

Please download the attached recruitment pack to find out more. 

Job title: Corporate Community and Events Manager

Location: Hemel Hempstead & Watford. Hybrid where agreed.

Responsible to: Head of Fundraising & Marketing

Key relationships: Head of Fundraising, Fundraising Officer, MarComms Lead, Marketing & Events Officer

Hours: 37 hours per week

Salary: £35,000 FTE

Contract Type: Permanent

Disclosure Level:  Enhanced DSB clearance required

About Us: 

Playskill is a Hertfordshire-based charity supporting pre-school children with physical disabilities and their families. The charity relies entirely on voluntary donations to fund its vital services.

Using therapeutic play as a tool for development of key milestones, Playskill steps in during the crucial early intervention window when the brain is developing faster than at any other time. Through expert therapies, vital in-home support, specialist training and all important social and respite events for the whole family.

We stand alongside families throughout the challenges of living with disability, offering guidance, care, and community, helping them to build skills, resilience and networks to face the journey ahead. 

About the role: 

We have an exciting opportunity for a Corporate Community and Events Manager who will play a key role in growing Playskill's income through community, coporate and event fundraising. 

Working closely with the Head of Fundraising & Marketing, you will develop new fundraising opportunities, steward existing supporters, and create initiatives that introduce new people to the Playskill community.

You will lead on community and corporate partnerships, manage flagship and fundraising events (including Playskill’s Annual Golf Day), and line-manage the Fundraising Officer.

Key Responsibilities: 

• Grow income from community, corporate, and events fundraising

• Build and manage relationships with supporters, community groups, and corporate partners

• Plan and deliver fundraising events and campaigns

• Identify new income streams and opportunities

• Line manage the Fundraising Officer

• Manage budgets and record activity accurately using a CRM system

• Ability to manage budgets effectively and maintain financial discipline

Required Experience:

• Minimum 2 years' in community, corporate, or events fundraising

• Experience planning and delivering fundraising events

• Strong relationship-building and organisational skills

• Line management experience

• Experience using a CRM system (Donorfy or similar)

Diversity statement:

Playskill is an equal opportunities employer and has a high number of team members with caring responsibilities and is keen to encourage applicants from a diverse number of backgrounds.

Safeguarding statement: 

Playskill is committed to the safeguarding and welfare of all children and young people. We expect all staff to share this commitment. Playskill has a full safeguarding policy and expects all staff to undergo safeguarding training.
 

Interview date: TBC

Interview location: Hemel Hempstead

Team: Advocacy

Location: Remote with regular travel across Wales and UK - Must be a commutable distance to Cardiff

Work pattern: Mon-Fri, 7 hours per day. Occasional weekend or evening hours required

Salary: Up to £37,565.95 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Advocacy and Government Relations Officer for Wales:

- Lead engagement with the Welsh Government and MSs

- Support engagement with the UK Parliament

- Monitor parliamentary activity daily and conducting online research

- Preparing position statements and responses to external policy developments

- Developing public-facing charity campaigns including online resources, organising events and delivering presentations

- Media spokesperson for Cats Protection

About the Advocacy team:

You will be working as part of the Advocacy & Government Relations team in the Advocacy & Influence Directorate. The team is made up of 11 members who work across the whole of the UK speaking up for cats. Our campaigns change laws to better protect the health and welfare of cats.

What we’re looking for in our Advocacy and Government Relations Officer for Wales:

- Experience of advocacy, public affairs or influencing work (which may include campaigns), ideally in Wales

- Lives within a commutable distance of Cardiff or willing to relocate to the area

- Experience of policy work and research

- Experience of dealing with high profile/ VIP individuals e.g. Ministers, MSs, MPs, MSPs, MLAs, Government Officials, Local Councillors and officers, corporate executives; professional organisations

- Proven ability to multi-task and work independently on own initiative, accurately and under pressure

- Resilience and an ability to deal with potentially upsetting topics

- Experience of effective use of social media and the internet in an advocacy/campaign context

- A confident communicator with good written and oral skills; and great people skills

- Excellent organisational skills with the ability to be flexible and adaptable

- Intermediate skills using Microsoft Office – Teams, Word, Excel, Outlook, PowerPoint

What we can offer you:

- range of health benefits

- 25 days’ annual leave plus bank holidays, increasing with length of service

- Salary Finance, which empowers you to take control of your financial wellbeing

- Access to a wide range of internal and external learning and development opportunities

- A friendly and supportive team

- We are happy to wait for the right candidate, please still consider applying if you have several months’ notice period

- and much more, which you can learn about

Application closing date: 11th February 2026

Virtual interview date: 19th & 20th February 2026

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If successful, your recruitment journey will include:

1. Anonymised application form

2. Video screening

3. Virtual interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Join Blue Cross as a Customer Care Officer and play a pivotal role in providing essential support and information to our supporters, clients, and the public. 

As the compassionate first point of contact, you'll offer a listening ear, expert advice, and signposting services, ensuring that every interaction leaves a positive impact on those seeking assistance. This is a hybrid role with 2 days a week in our Burford office.

More about the role

In this role, you’ll provide advice, reassurance, and assistance to those in need of our services, with a particular emphasis on complaint management. Whether by phone, email, or other channels, you will ensure their concerns are addressed with empathy and professionalism.

Key responsibilities include:

· Handling complaints from service users with empathy, professionalism, and attention to detail.

· Documenting and investigating complaints and supporting timely resolutions.

· Responding in writing to enquiries and feedback across letters, email, and social media.

· Resolving enquiries and requests promptly, escalating complex issues where needed.

· Staying up to date with Blue Cross initiatives and campaigns to provide accurate information.

· Acting as a brand ambassador, promoting our mission and values in every interaction.

· Processing telephone donations accurately and compliantly.

· Supporting clients who may be distressed, both over the phone and face to face, with a calm, professional, and compassionate approach.

This role is pivotal in ensuring every interaction with Blue Cross leaves a positive impression, even when addressing concerns or complaints, and contributes to our mission of providing compassionate care to animals and their owners.

This role is a full-time position (35 hours per week), working Monday to Friday, 9am to 5pm.

About you

You’ll bring excellent communication skills and the ability to engage with a wide variety of people in a busy environment. Resilient and adaptable, you’ll be comfortable handling sensitive and emotionally charged conversations while maintaining professionalism and compassion. 

Knowledge, skills, and experience 

· Customer service experience within a busy office or call centre environment  

· The ability to multi-task and demonstrable experience of responding to a high volume of telephone and email enquiries 

· A calm, confident telephone manner  

· Demonstrable resilience and experience of dealing with distressed and angry enquirers  

· Excellent keyboard skills, knowledge of Windows and MS Office and the ability to learn and navigate multiple IT systems  

· Experience of handling complaints  

· Excellent communication skills, both written and verbal  

· The ability to self-manage while working collaboratively as part of a team  

· The ability to demonstrate understand and apply our Blue Cross values 

Desirable knowledge, skills, and experience 

· An understanding of basic animal welfare  

· An understanding of confidentiality and the Data Protection Act 

· Experience working with CRM or ticketing systems

· Previous experience of working in the charity/voluntary sector 

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today.  In return, we want to provide you with the best working environment we can.

With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll
thrive in a supportive and rewarding environment.

Our generous benefits package includes:

· 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.

· Pension scheme with enhanced employer contribution 

· Life assurance 

· Unlimited access to an employee assistance programme

· Programmes for physical and mental wellbeing support

· Free access to GP via MetLife

· Recognition scheme

· Annual volunteer days 

· Claim for professional fees

· Charity worker discounts across a variety of retailers. 

We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'Why Work for Us' page on our website.

The Chief Executive provides strategic leadership and operational oversight for the Sheila McKechnie Foundation, ensuring the organisation delivers meaningful impact, remains financially sustainable, and continues to be a respected voice in social change and activism.

Leading a small, committed team, the Chief Executive will set the strategic direction, secure and steward funding, and ensure effective delivery of programmes and services. They will work closely with the Board of Trustees, act as an ambassador for the Foundation, and foster strong relationships with partners, funders, and stakeholders.

This is a hands-on role suited to a versatile leader with a passion for social change and building communities, who thrives in a small charity environment.

Please note this is a UK-based role and applicants must have the right to work in the UK.

** To read the full job description and submit your application and CV, please visit the Vacancies Page on the Libraries Unlimited website **

Senior Fundraising & Business Development Officer – (Job ref: FBD001)

Salary: £28,800 gross per annum (£36,000 FTE)
Hours: 29.6 hours over 4 days (working pattern to be discussed with successful candidate)
Location: Hybrid (home working and Exeter Library)
Closing date: 9am, Monday 2nd March 2026
Interview date: Thursday 19th March 2026 at Cullompton Library

We’re one of Devon’s biggest charities, with a passion for enriching the lives of local people and communities through the power of reading. We’re looking to continue our success of generating income to support our charitable activities, and so if you also have a record of success, and a passion for what we do, then we’d love to hear from you. In return we can offer:

• 24 days holiday per year, plus Bank Holidays, rising to 26 days after 5 years’ continuous service
• Pension – defined contribution pension scheme with matched employer contributions of up to 6%
• Enhanced maternity and shared parental pay / Enhanced paternity pay
• Free, confidential Employee Assistance Programme offering practical and emotional support by phone and online
• Access to free and discounted tickets to live music, comedy, theatre and sports events in the UK via Tickets for Good
• Cycle to Work Scheme/ Employee Benefits Scheme with Extras Discounts

** To read the full job description and submit your application and CV, please visit the Vacancies Page on the Libraries Unlimited website **

We’re looking for a creative and data-driven Product Marketing and Engagement Manager to strengthen how schools and staff connect with our products, particularly the Boxall Profile® Online and our wider nurture-based professional learning and recognition product offerings.

You’ll lead campaigns and engagement strategies that grow adoption and retention across our user base, working closely with product managers, the communications team, and partners. This role sits at the heart of translating our mission into action and helping schools see, use, and value nurtureuk’s evidence-based tools.

Nurtureuk is a charity that has been working with schools for many years to improve the social and emotional development of children and young people. We help schools remove barriers to learning by promoting nurture in education. 

We believe in a whole-school approach to promote access to education for all. With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances, nurtureuk has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. 

With the continued school attendance crisis, rise in exclusions and misunderstood behaviour support, the need for our work has never been greater, and the potential is clear. We have a dedicated team, trustees, and a CEO who is passionate about education and the development of young people.

Reporting to the Director of Products and Services, you’ll take ownership of developing and delivering marketing and engagement strategies that strengthen our product portfolio and deepen relationships with our customers.

You’ll work closely with Product Managers and the External Relations team to plan and deliver targeted campaigns, design engaging content, and improve how our products are positioned, experienced, and valued by schools and practitioners.

Your main duties will be in five main areas:

• Designing and delivering regular marketing activity and campaigns
• Product positioning and messaging
• Content and collateral development
• Designing and delivering email and other engagement activity for existing and new customers
• Customer engagement and retention

Please see the attached job description and person specification for further details.

Direct Marketing Manager, European New Donors

Location:  London

Hiring Range:  46,000-55,000 GBP per year

Reporting to the Director of New Donor Engagement, the Direct Marketing Manager leads IFAW’s international new donor acquisition and global reactivation efforts. This role oversees the strategy and execution  of IFAW’s direct mail and face-to-face fundraising for four European markets:  Germany, France, UK and The Netherlands.  This role also designs and executes strategies to re-engage long lapsed supporters in all markets. Collaborate with the digital acquisition team to amplify results and leverage the strategies to attract new donors and reactivate lapsed donors. The manager collaborates with internal teams and external vendors to ensure campaigns are delivered effectively and in alignment with organizational goals.

Role and Responsibilities

· Lead all facets of direct mail new donor acquisition and reactivation programs, including strategic planning, budget oversight, creative strategy, vendor management, and process optimization.

· Support and participate in direct response TV campaigns and leverage that strategy to amplify results in direct mail and face to face channels.

· Develop and implement country-specific acquisition and reactivation strategies to maintain or grow donor file size in alignment with departmental goals.

· Conduct in-market research and stay informed on emerging donor acquisition methods and trends.

· Collaborate with Direct Marketing Directors to ensure newly acquired and reactivated donors align with overall fundraising goals and audience segmentation strategies.

· Oversee vendors and internal colleagues to ensure acquisition and reactivation campaigns are executed accurately, efficiently, and on schedule.

· Apply direct marketing principles, fundraising strategies, and analytical insights to design and optimize acquisition and reactivation campaigns.

· Research, identify, and recommend acquisition and reactivation test plans that support innovation, cost efficiency, and departmental growth objectives.

· Contribute to the development and management of the annual budget and three-year projections, ensuring alignment with strategic fundraising priorities.

· Deliver timely and accurate monthly forecast updates to the Director of New Donor Engagement, accompanied by a clear narrative outlining key performance trends, strategic adjustments, and changes impacting acquisition and reactivation campaigns.

· Review vendor contracts to ensure compliance with legal standards and alignment with organizational policies, fundraising ethics, and operational expectations. Ensure that vendors operate within contractual agreements.

· Lead the vendor selection process by issuing bids, evaluating proposals, and managing onboarding to ensure alignment with organizational standards and campaign goals.

Qualifications and Education Requirements

· 5+ years of direct marketing experience, preferably within a nonprofit or fundraising context

· Strong leadership and organizational skills, with a track record of self-motivation, effective time management, and team development

· Proven success managing cross-functional teams and external vendors to execute complex projects on schedule and within scope

· Exceptional communication abilities, both written and verbal, with a focus on clarity, persuasion, and donor engagement

· Demonstrated ability to meet and exceed fundraising goals, with a solid understanding of donor acquisition and retention strategies

· Global marketing exposure or international campaign experience is highly desirable

· Bachelor’s degree in marketing, business administration, communications, or a relevant experience preferred

At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people.  We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds.

To apply, please submit CV and letter of interest to Careers | IFAW

Digital Officer

We are seeking a creative and driven Digital Officer to grow brand awareness and supporter engagement for an international environmental charity working to protect rainforests and support local communities.

Position: Digital Officer
Salary: £32,000 per annum
Location: Remote (UK) with quarterly travel to Cornwall for team meetings
Hours: Full time
Contract: Permanent
Closing Date: Monday 23rd February

About the Role

This role sits within the Marketing and Communications team and plays a key part in delivering the organisation’s digital marketing strategy. You will work across social media, website, email and digital campaigns, helping to create engaging content that inspires people to take action.

Working closely with the Marketing and Communications Manager, you will help increase reach, engagement and supporter growth across all digital platforms.

Key responsibilities include:

• Supporting delivery of the digital marketing strategy and KPIs
• Monitoring digital trends and identifying new opportunities
• Creating engaging content for social media, website, email and campaigns
• Producing visual assets and short form video content
• Leading on organic social media content and community management
• Supporting planning and content for paid digital campaigns
• Managing and updating website content using a CMS
• Supporting website optimisation including SEO, accessibility and user journeys
• Writing, building and scheduling email campaigns
• Creating marketing automations where appropriate
• Monitoring performance across digital channels and producing reports
• Making data led recommendations for improvement and testing new approaches

About You

You will be creative, analytical and passionate about digital communications.

You will have:

• Experience managing digital channels across social, web and email
• Experience creating content using tools such as Canva or similar
• Strong copywriting skills for different digital formats
• Experience using CMS platforms, particularly WordPress
• Experience using email marketing systems
• Confidence using analytics tools and interpreting performance data
• Strong communication skills and ability to work collaboratively
• Excellent time and task management skills
• A commitment to equity, diversity and inclusion
• Fluency in written and spoken English
• A genuine interest in, and commitment to, the humanitarian and environmental principles of the charity

It would be great (but not essential) if you also have:

• Spanish language skills
• Experience working in environmental, climate or international development sectors

Benefits

• Flexible working with opportunities to work remotely and from the office
• Employee Assistance Programme with 24/7 wellbeing support
• Learning and development budget and access to training
• Generous annual leave and enhanced family leave policies
• Paid time off for volunteering and payroll giving scheme
• Supportive, inclusive and values driven working culture

About the Organisation

This organisation works in partnership with Indigenous and local communities to protect rainforests and strengthen resilience against environmental threats. Their work combines local leadership with data and funding to create lasting impact.

They are committed to equality, diversity and inclusion and operate strong safeguarding practices across their work.

Other roles you may have experience of could include: Digital Marketing Officer, Content Officer, Communications Officer, Social Media Officer, Marketing Executive, Digital Communications Officer, Campaigns Officer.  #INDNFP

If this role sounds like a good match for your skills and values, we would love to hear from you!

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Equality Trust is looking for a motivated and organised Senior Digital Engagement Officer who enjoys working in a high trust, high autonomy environment with remote, supportive line management. We offer a dynamic, friendly team and an empowering and flexible working environment. Equality Trust is committed to diversity, equity and inclusion in recruitment. We know that organisations with a diverse team perform better, and we particularly welcome applications from those who identify as from the Global Majority, working class, LGBT+, disabled and older applicants.

Digital Communications Officer

£27,693 - £31,173 (plus London weighing if applicable)

Location : Based out of any of the WEA offices, with Hybrid working available. Typically 2 days in the office. Arrangements to be made locally. 

The WEA is the UK’s largest voluntary sector provider of adult education, a charity dedicated to bringing high quality, professional education into the heart of communities.   

Job Description 

WEA are looking for talented individuals to help us deliver our mission – to bring education within reach. If that sounds like you, then please read on. 

 As the Digital Communications Officer, you will play a vital role in enabling the WEA to meet our mission to bring adult education within reach of everyone who needs it, fighting inequality and promoting social justice.

The post holder will be responsible for supporting the Digital Branding Manager with the delivery of impactful digital campaigns (web, social media, email marketing, PR/comms) that focus on promoting our work to a variety of audiences and stakeholders, enabling us to create change for thousands of adult learners across England and Scotland. There will be a particular focus on social media within this role – you would be the WEA social media guru!

This role isn’t about marketing WEA courses, it’s about showcasing the impact of lifelong learning, growing our membership and influencing decision makers and the public. This role would suit a self-starter with knowledge and experience of the social media and digital communications landscape and can think big picture about campaigning activity. We are looking for someone who can film and edit social media content to a high standard as we look to grow our in-house produced social content.

Charity comms experience and experience of working within a charity/non-profit would be an advantage. We are a new team with high ambitions and exciting challenges looking for a creative storyteller who can shape our voice, drive conversations around our work and grow our reach.

We have attached the full role profile, that lists the key deliverables, performance measures and experience/qualifications needed for this role. Please take your time to read through this, and if you’d like to apply, hit that button! 

We are working hard to create a workplace that reflects the communities we seek to serve and in which everyone feels empowered to be themselves and work together to drive positive change. We strongly encourage applicants from a diverse range of candidates and encourage everyone with the appropriate skills, experiences and potential to apply. 

Should you need any support with your application, then please get in touch.     We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible 

 In our recent OFSTED inspection, we received a GOOD overall grade, with an OUTSTANDING rating for Behaviour and Attitudes and Personal Development. 

You can read more about our benefits and what it’s like to work here, on our website 

The Supporter Connection and Engagement Officer plays a key role in developing and deepening relationships with supporters through personal engagement, particularly via phone and email. This role helps to inspire generosity, communicate impact, and ensure every supporter feels valued and connected to Church Army’s mission. The work that the Supporter Engagement and Connection Officer does directly enables our frontline work to happen.

About Us

We are a fast-growing, mission-led charity providing tailored support across mental health, physical rehabilitation, nutrition and wellbeing. Our work is informed by lived experience and driven by our mission that every young adult with cancer and their families/carers have the tools and support they need to live well and feel empowered.

Role Purpose

This maternity cover role is for a strategic and hands-on Digital Communications & Marketing Lead to take ownership of our digital presence, storytelling and supporter communications, with a strong focus on driving  growth in engagement and income through digital channels.

You will lead the planning and delivery of digital communications and marketing activity, ensuring consistent, compelling messaging across all platforms. You will design and deliver integrated digital campaigns that grow awareness, engagement, participation and fundraising income.

This is a hands on role and you will be the organisation’s main digital specialist during this period, working closely with the CEO and wider team.

Key Responsibilities

Digital Communications & Marketing Strategy

• Lead the development and delivery of digital communications and marketing activity that supports organisational goals, fundraising targets and brand growth.

• Plan and deliver integrated, multi-channel campaigns across website, email and social media.

• Ensure a consistent, engaging brand voice across all digital touchpoints.

Content, Storytelling & Channel Management

• Own and manage all digital channels, including social media, website and email marketing.

• Create, schedule and manage engaging written, visual and video content to support campaigns, events and fundraising.

• Promote events and fundraising activity online to maximise reach and participation.

• Design and curate digital and print assets including campaign graphics, reels, posters, flyers and web imagery.

• Ensure all digital content is accurate, engaging and aligned with brand guidelines.

Digital Fundraising Campaigns & Income Generation

• Design, manage and optimise digital fundraising campaigns to grow income from individual supporters, communities and events.

• Use digital communications to drive donations, regular giving, event sign-ups and fundraising participation.

• Build and optimise supporter acquisition, retention and conversion journeys using insight and data.

CRM, Supporter Journeys & Digital Performance

• Lead on CRM management (Beacon), ensuring accurate data, segmentation and effective supporter journeys.

• Use analytics tools such as Google Analytics and CRM dashboards to monitor performance and inform optimisation.

• Implement and manage marketing automation to enhance supporter experience and conversion.

Collaboration, Impact & Internal Communications

• Work collaboratively with colleagues to align digital communications with wider organisational priorities.

• Collaborate with the Programme Manager to gather impact data, stories and lived-experience content.

• Provide guidance and informal support to colleagues on digital best practice and supporter journeys.

Skills & Experience

Essential

• Minimum 3 years’ experience in digital communications, digital marketing or digital fundraising in the charity sector. Demonstrable evidence of leadership and impactful delivery.

• Confident using WordPress, social media platforms, Canva, Mailchimp, fundraising platforms and Beacon CRM.

• Proven experience delivering successful digital campaigns that drive engagement and income.

• Strong content creation skills across written, visual and video formats.

• Excellent copywriting and storytelling skills.

• Comfortable working independently within a small team.

• Strong analytical skills with the ability to use data to improve performance.

• Ability to travel to Huddersfield for in-person team days (2 per month).

Personal Attributes

• Thrives in a fast-paced, evolving environment.

• Creative, adaptable and well-organised.

• Passionate about digital communications and storytelling for social impact.

• Collaborative, supportive and values-driven.

• Strong commitment to the mission and values of the Ella Dawson Foundation.

Why Join Us?

We are a young, dynamic and rapidly growing charity delivering life changing impact for young adults with cancer and their families and carers. As a key member of a driven and passionate team,  this role offers the opportunity to lead and shape digital communications and marketing during an exciting period of growth. You will have autonomy, flexibility and the chance to make a meaningful impact for young adults affected by cancer.

How to Apply

Please submit your CV and Application Questions by Monday 2nd February 2026.

We are unable to support applications for our vacancies if you do not have the right to work in the UK.

We look forward to hearing from you!

Ella Dawson Foundation.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

This is a new and exciting role at Crisis Skylight Birmingham to join a team of experienced and highly skilled staff supporting homeless people move into their own long term sustainable tenancies.

Job Title: Lettings Officer (Internally this role is known as Landlord Liaison Officer)

Location: Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

Contract: Fixed Term Contract until July 2027

About the role

As Landlord Liaison Officer, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. It’s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It’s a fantastic opportunity to make the role your own and shape it from the beginning.

About you

To be successful in this role you will need to demonstrate the following skills, experience and knowledge:

• Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords
• Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless
• Experience of working with homeless people and supporting them achieve a positive housing outcome
• Understanding of housing law
• Developing, building, and maintaining relationships with key stakeholders
• Experience of working in a lettings and housing procurement environment
• Creative approach to solving problems
• Showing resilience when dealing with difficult situations
• A self-starter who can work on their own initiative

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 22nd February 2026 at 23:59

Interview date: Thursday 5th March 2026, in-person at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

Interview process: Competency based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094