Campaigns Communicator And Policy And Campaigns Officer Jobs in London, Greater London
We're Coney, an award-winning arts and social change charity. We’re on a mission to spark change through the power of play.
We're looking for a highly organised, independent and practical individual to join our small team as General Manager. You’ll oversee our core operations, provide support across our innovative programme, and help us to develop longer-term sustainability.
The General Manager will keep core operations running smoothly – across HR, finance and communications – as well as developing the company’s systems and policies to adapt to current and future needs. You’ll also be a key pillar of Coney’s culture and internal communications, fostering a supportive and empowering environment so that staff and freelancers can thrive.
Responsibilities:
HR & Operations
● Manage Coney’s operations, resources and materials to ensure our activities and processes are high-quality, fit for purpose and well-managed.
● Support the Directors to engender positive staff relations and good communication throughout the company, those representing it and its networks.
● Oversee Coney’s remote-working and office systems, including IT systems, schedules and other resources, ensuring that they are fit for purpose and cost-effective.
● Manage Coney’s statutory obligations with Companies House, the Charities Commission and other bodies and regulatory authorities, with support from the Directors.
● Maintain regular communication with Coney’s Trustees, ensuring that Board meetings, minutes, reports and information are prepared effectively and on time.
Financial
● Manage Coney’s day-to-day financial systems, including making bank payments and managing invoices receivable, supported by the Marketing & Admin Officer.
● Reconcile Coney’s bank accounts and input all financial activity into Quickbooks (including income & expenditure, credit cards, expenses, invoices payable, payments received) against the correct budget lines.
● Run payroll (including sending payslips and other pay documents, scheduling salary payments and reporting to HMRC) and ensure pensions, PAYE taxes and National Insurance are calculated and paid on time.
● Create and submit quarterly VAT returns using Quickbooks
Stakeholder Management & Fundraising
● Work alongside the JCEOs to maintain high level contact and dialogue with Coney’s key stakeholders.
● Manage Coney’s Friends scheme and support effective communication with funders.
● Alongside the rest of the core team, identify opportunities for fundraising, commercial projects and consultancy, building relationships and contributing to funding proposals as required.
Marketing & Communications
● Support the Marketing & Admin Officer and Executive Programme Director / JCEO to prepare and execute a marketing and communications plan – strategically positioning Coney’s work across communities and sectors.
● Support the Marketing & Admin Officer to ensure regular communication with Coney networks (newsletters, social media and other relationships) and produce effective communication and ticketing systems for events and projects as required.
See attachment for further responsibilities
Terms and benefits:
- Days: 3 or 4 days per week, to be discussed with the candidate.
- Salary: £33,000 - £35,000 FTE, dependent on experience
- Location: Our office is currently a short walk from Aldgate East station, London. We are very open to discuss hybrid working models that work best for the candidate.
- Benefits: Generous annual leave and 'agreed absences' allowances.
For the full job description and responsibilities, please read the Recruitment Pack linked on our website. Apply by Sunday 23 June.
Coney is an acclaimed arts and social change charity. We’re on a mission to spark change through the power of play.
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The client requests no contact from agencies or media sales.
Location: London, with travel to Crisis' services across England, Scotland and Wales
Contract: Permanent
Salary: £83,000 per annum
Closing Date: Friday 14th June 2024
Crisis is the national charity for homeless people, working side by side with thousands of people each year as they find ways out of homelessness. We know that homelessness is not inevitable; we know that together we can end it.
At Crisis, we have an incredible and committed workforce of more than 700 employees across England, Scotland and Wales, as well as c5,000 inspiring volunteers who are central to the success of our Christmas services and the running of our shops. Without them Crisis quite simply wouldn’t exist.
This is an exciting time to be joining us. Emerging from a period of change, we have a new 10-year strategy and an even greater focus on purpose and priorities. Central to the success of this will be ensuring that Crisis is a positive, high performing and inclusive work environment that allows us to have the greatest impact for those that we support.
As a member of the wider leadership team, the Director of People & Culture will be responsible for developing a strategy that that delivers on our aspirations for our staff and volunteers, attracting and retaining a diverse and talented workforce and creating an environment that allows everyone who works with us to feel safe and be the best that they can be. As our most senior People leader in the charity, this is a role that is highly visible at all levels and you will be required to build strong, trusted relationships across the leadership team, our Board and with our staff and volunteers.
We are looking for an authentic and inspiring leader who brings significant experience of developing and implementing people strategies, with strong knowledge of culture and organisational development. A changemaker who encourages those around them to step outside their comfort zone, you will have a confident and informed approach to all things relating to people and culture and a proven commitment to promoting equity and inclusion in the workplace, so that everyone feels able to be their authentic and best selves.
While experience of working within a charity would be beneficial, we are also keen to hear from candidates who bring transferable experience from other sectors. In addition to wanting to hear from experienced people leaders who share our vision and values, we also welcome applications from emerging leaders for whom this will be their first director role but who bring the enthusiasm and drive to succeed in it.
We are excited for someone to join us who is passionate about ending homelessness and ensuring that their team is focused on delivering excellence to ensure that we are achieving the Crisis mission. If this sounds like you then we would love to hear from you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £35,000 - £37,000 (35 hours FTE) depending on experience
Hours: Either Full Time (35 hrs) or Part Time (21 hrs) - Please specify preference when applying
Place of work: Flexible/Remote/Hybrid, plus a requirement to attend 4 x all staff days per year at our offices in Hatfield, Herts, and some additional conferences as required.
Join Our Team!
Do you want to work full time or part time?
As Health Services Lead at Crohn’s & Colitis UK, you will be integral in project managing the development of a new Healthcare Professional Online Education Programme. You will also work on a variety of other healthcare professional projects. This is a role that is both fulfilling and challenging. You will be supporting the Health Services Manager and liaising with both internal and external stakeholders, all with a view to improving the quality and the standards of health services for all people affected by Crohn's and Colitis.
Full details of the Job Description and Person Specification are found in our Recruitment Pack, available on our website
Benefits of working for Crohn’s & Colitis UK
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
About you
- You will have experience of supporting the delivery pf projects and programmes in a UK wide healthcare context.
- You will be able to develop and maintain a wide range of stakeholder relationships to ensure the partnerships needed to deliver our projects and programmes.
- A team player with great written and verbal communication skills.
What can you expect from us
Crohn’s & Colitis UK is a truly flexible employer. Getting the right person for the role is more important than where you live.
We value equality and want to make sure we get the best person for the job every time so want to hear from people of all backgrounds and with a range of experiences.
About us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.
A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.
Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2024, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!
How to apply
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.
Please confirm if you are looking for a full time or part time role.
If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact jthe email listed in the Recruitment Pack.
Closing Date: Monday 17th June 9.00am
Please note, applications will be assessed as and when they are received, and interviews arranged, so we may close the position before the closing date if a suitable candidate is found.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
We will not be accepting any contact from Recruitment Agencies or Media Sales
Please provide a supporting statement with your cv
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
ID: 1204 Head of Corporate Partnerships
Salary:
- Starting at £46,796 FTE per annum, raising to £54,186.
- If office based, additionally, £3,679 Inner London Weighting FTE per annum
- If home based, additionally, £480 home-based allowance FTE per annum
Location: Either homebased or based at our Head Office, London, N1 7GR.
If office based, we typically work 2 days a week in the office. Our office space is wheelchair accessible.
Hours: Full-time (37 hours per week).
Contract: Permanent
Family Action & the Role’s Impact:
Family Action is a national charity committed to building stronger families and supporting people through change, challenge and crisis. Since the charity was founded in 1869, we have continued to help children and families overcome the challenges they face through a wide range of practical, emotional and financial support. Today we work with more than 60,000 families in some 200+ community-based services, as well as supporting thousands more through our national helpline, FamilyLine, which offers free and immediate support to adult family members, and through national schemes like the National School Breakfast Programme.
This is an exciting time for an experienced corporate partnerships leader to join our high performing corporate partnerships team. Family Action is currently undertaking a major brand review and will soon be launching a new website, with income generation a key priority. We have several existing high value partnerships including with Barclays, NewDay and Poundland Foundation. For new business opportunity, our broad range of services allows alignment with partners across many sectors. Our working culture is flexible, fun and open, with excellent opportunities to collaborate with colleagues with a range of specialisms, from brand, to marketing and communications, to fundraising, as well as our colleagues delivering Family Action’s services.
Main Responsibilities:
- Leading the team in planning and delivering new business activity, drawing on business need, our organisation strategy, sector trends, meeting agreed annual income targets.
- Ensuring account management of all corporate partnerships is delivered with skill and diligence. Leading the team in maximising the impact of partnerships through outstanding relationship management.
- Embedding corporate partnerships in the strategic development of the organization, promoting and advocating for current and prospective partners in strategic discussions at Family Action. Integrating and aligning corporate partnerships activity with wider organisational priorities.
- Proactive and supportive line management of the corporate partnerships team, which currently comprises 3 x Corporate Partnerships Managers, 1 x Fundraising Officer and the Toy Appeal Temporary Assistant (Christmas)
Main Requirements (for details check the job description and person specification):
- A proven fundraising leader with an in-depth understanding of and experience of working on a wide variety of corporate partnerships
- Demonstrable experience of successful new business work, securing 6 and/or 7 figure opportunities.
- Extensive account management experience, ideally across a range of sectors
- Excellent communication skills, including the ability to speak confidently both formally and informally to a range of audiences as well as strong writing skills.
- A commitment to social justice and a passion for helping families to thrive.
Benefits:
- annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
For an application pack and further information please visit our website, details are on the advert PDF document.
Please email completed applications to: inbox (6) details on the advert PDF document
Closing Date : Monday 17th June 2024 at 9:00am
First Interviews are scheduled to take place from 24-28 June virtually, with slots throughout the working day and early/late slots available.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnic minority groups, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an in person interview.
* Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
The client requests no contact from agencies or media sales.
Company Description
We are at a pivotal moment: the climate and biodiversity crises are deepening, and inequalities are even more marked in the wake of the Covid-19 pandemic. The global investment system has an oversized impact on many of these global challenges. We want to make sure that impact is positive. At ShareAction we work with investors, policymakers and individuals to unleash the positive potential of the investment system. We aim to build a world where our financial system serves our planet and its people.
Team
ShareAction’s Banking Standards team seeks to work with stakeholders such as banks, investors, and NGOs to make sure the banking industry take responsibility for their impact on people and planet. We have a history of campaigning on key aspects of banks’ climate strategies – such as their emission reduction targets or their fossil fuel policies – and we are gradually expanding our campaigning, research, and engagement work to other sustainability themes and banking regulation.
Position
What you’ll do (key responsibilities)
The Research Intern will primarily support the Senior Research Manager in updating, maintaining, and further developing a database tracking climate-related commitments made by the largest European banks. The commitments that we currently track include banks’ fossil fuel policies and emission reduction targets. The banking tracker is a critical source of information with multiple use cases: data collection for the banking survey and other research reports, engagement with banks and investors, and ability to respond quickly to announcements and media queries. The banking tracker was initially developed in 2021 to address specific research-related needs but has rapidly grown in size, in line with the scope of our banking research. Its use cases have also evolved in line with campaigning activities, and researchers aim to update it on an ongoing basis (e.g. when a bank makes a new commitment). Maintaining the database mobilises significant resources and further developments are needed to unlock the intended efficiencies and economies of scale across various use cases. The database is currently hosted in Excel and we are exploring alternative database management systems. The Research Intern will primarily support this effort during a 12-month internship.
In close collaboration with banking researchers, the Research Intern will contribute to the following tasks:
- Streamlining the structure of our internalbanking tracker (currently in Excel) and data collection process to ensure updates are made in a consistent manner across banks and themes (e.g. decarbonisation targets, sector policies such as fossil fuel policies).
- Developing our banking tracker to include new research themes (e.g. green finance targets).
- Integrating our banking tracker into the research process for banking surveys, ensuring that data can feed into survey questionnaires and scoring sheets.
- Strengthening the environment and infrastructure of the database to address performance issues and minimise operational errors.
- Reviewing banks’ sustainability disclosures and updating the banking tracker accordingly.
We are keen for the Research Intern to get exposure to all areas of ShareAction’s banks workstream. Depending on the team needs, the intern might be asked to:
- Support the Senior Campaigns Officer review resolutions paperwork.
- Contribute to the development of research positions that will inform the contents of our next banking survey and the more systematic consideration of climate justice concerns into our work.
- Provide ad-hoc admin and team support.
Requirements
What you’ll bring to the team
Essential
- Strong interest in climate change, sustainability, and/or the role of the financial system in addressing these issues.
- Strong interest in data analytics and/or data management.
- Proficiency in using Microsoft Excel and comfortable using common features of Microsoft Outlook and Microsoft Word.
- Attention to detail and a commitment to accuracy.
- Good communication skills, both written and verbal.
- Team player willing to support and learn from colleagues.
Desirable
- Experience using data management software or programming languages (e.g., SQL, Python) or willingness to quickly expand on foundational knowledge.
- High-level understanding of products and services offered by banks to retail and corporate clients.
What we will do for you
Working with ShareAction will offer you the opportunity to achieve significant personal impact in one of the most respected and exciting organisations in the responsible investment space.
ShareAction seeks to offer all its employees an exceptional working experience with opportunities to develop existing and new skills, applying them in ways that help change the world for the better. You will be challenged but also supported very actively to succeed within a friendly, high performing and highly motivated team.
- You will be part of a team that has had demonstrable impact on the climate strategies and sustainability commitments of large European banks.
- You will benefit from a highly supportive work environment, with a focus on equality, employee wellbeing and mental health.
- You will have access to a flexible office space in central London and regular social events with colleagues. As a team, we generally meet in the office every Tuesday. We would be keen for the successful applicant to join us at least twice a month if they are based outside of London.
- You will have access to internal and external training opportunities, from formal training courses to informal ‘lunch & learn’ sessions with visiting speakers. We will also provide you with any training you may need to use our systems.
- We have yearly objective setting to ensure that you are receiving the support you require.
- All our roles are subject to a settling in period which will give you very supportive start to your journey with us.
Other information
Contract type: 12-month fixed contract
Who it reports to: Senior Research Manager
Salary: £23,933 + 8% pension contribution
Deadline for applications: 9am on Monday 24th June
Interview dates: The first round of interviews will take place from 8th to 11th July. The second round of interviews will take place from 24th to 26th July. We are willing to demonstrate flexibility for the right candidate. Any offer is subject to funding being secured.
ShareAction values and respects all differences in people (seen and unseen) and welcome applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities and so if you are not 100 per cent sure that you meet all the requirements but believe you could excel in this role, we encourage you to apply and use the application questions to tell us about your experience and what you hope to bring to this role.
We also actively encourage staff to consider flexible working arrangements, recognising that a better work-life balance can improve employee motivation, performance and productivity, and reduce stress. Therefore we want to support our employees to achieve a better balance between work and their other priorities, such as caring responsibilities, leisure activities, further learning and other interests. We are committed to agreeing any flexible working arrangements, provided that the needs and objectives of both the organisation and the employee can be met. Please talk to us at the interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking (As at May 2024, just 35% of us work 'standard' full time hours of 5 7-hour days).
Please note that as part of the induction process, you will be expected to attend the London office in person during your first week in post, to cover items including Health & Safety, IT set-up, Office Orientation and Team member introductions.
ShareAction’s London office is based in vibrant Aldgate and a short walk from Aldgate East underground. Remote working will remain the norm for many ShareAction staff, with office space available as described in London for those who wish to use it.
Please note that to be considered for this post you must be legally eligible to work in the UK. Due to current restrictions, we are unable to hire anyone that isn’t already living in the UK. Due to our size, we are unable to sponsor visas.
Please be aware that when shortlisting we are looking for a sense of a candidate's unique voice and individual experience, especially if you are using generative AI tools as part of your drafting process.
Are you a highly organised, creative problem solver who is passionate about improving the experience of students from disadvantaged backgrounds?
Do you have strong project and stakeholder management skills, and exceptional verbal and written communication capabilities?
If so, we would love to hear from you!
The Access & Participation Project Coordinator is a brand new, exciting role designed to support LSESU’s work around access and participation.
The successful candidate will play a lead role in identifying areas where there is a need/opportunity for targeted interventions to support the experiences of students from disadvantaged backgrounds, before putting then translating these into evidence-based proposals.
The Access & Participation Project Coordinator will be responsible for designing, implementing and delivering these programmes, as well as for reporting back on them and proactively seeking ways of driving continuous improvement.
The role will also oversee the delivery of the Black and Minority Ethnic (BME) Mentoring Scheme. This landmark programme, that was last year nominated at the National Diversity Awards, pairs students from ethnic minority backgrounds with LSE alumni, who provide the former with mentoring and support during their studies.
The successful person will be responsible for reviewing the programme and seeking to build upon its fledgling success to ensure it is bigger, better and more impactful than ever.
This role will also involve close working with stakeholders at LSE, especially those working on the delivery of LSE’s Access & Participation Plan (APP).
You would be joining a fantastic and friendly Advice Team, consisting of the Advice Caseworker and Advice Manager, that sits within the wider Student Voice Department, and which together oversees all of the Union’s advice, policy, democratic, campaigning and representation work.
Given the breadth of work undertaken within the department, expect there to be plenty of opportunities to grow, develop and pick up new skills outside of the main responsibilities of the role.
Who are we looking for?
The successful applicant will be a creative problem solver who is passionate about issues of social justice and committed to improving the experience of those from marginalised backgrounds.
The role will require finding opportunities for supporting disadvantaged student groups and then designing, implementing and delivering projects and activities. As a result, we are looking for someone who is highly organised, confident, self-sufficient, and able to deliver at pace, managing multiple competing priorities with enthusiasm and a ‘can do’ attitude.
Project management, stakeholder management and communication skills (both verbal and written) are considered essential, as is the ability to undertake research, policy, and monitoring & evaluation work.
However, we believe that what you do is just as important as how you do it. We are a hardworking but friendly and welcoming team, and so are looking for someone a genuine team-player. You will be a kind, positive and supportive individual who looks out for their colleagues and isn’t afraid to muck in to help those in need.
We particularly welcome applications from candidates who self-identify as coming from a disadvantaged or marginalised background.
People with prior experience of working in a students’ union and/or with knowledge of access and participation issues within Higher Education are encouraged to apply, although such experience is not considered essential.
Sabbatical officers with relevant, transferrable skills are also encouraged to apply.
If any of this sounds like you, we’d love to hear from you!
Why apply?
Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces.
Benefits and Perks
In return for your passion and experience we offer:
- 25 days of holiday per year (pro rata)
- Additional closure periods at Christmas and Easter
- Free LSE Students’ Union gym membership (including advice from dedicated professionals)
- Cycle to Work scheme enabling significant savings on bicycle purchase
- Access to LSE staff training courses
- Ability to purchase TOTUM (NUS) card, which provides a wide range of discounts
- Flexibility for work-life balance
- Interest-free travel loan
How to apply?
We want to ensure all systems, policies and processes are free from bias or discrimination and are fair and accessible, therefore we ask that all candidates complete our Application Process by uploading the two following documents:
- Part 1: Supporting Statement is all about you telling us about your suitability for the role and will be used to determine if you are shortlisted for interview. Please keep this one page maximum and do not include any personal information, e.g. name or date of birth. Please use the attached job description and person specification to help with this.
- Part 2: Equal Opportunities Monitoring and Contact Form is personal information – so we can contact you if you are shortlisted for the interview. It also helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting.
- Part 3: CV - Please attach your completed CV outlining the jobs or voluntary roles you have had.
To apply for this role, please complete an online application.
Application forms are formatted to ensure the equality monitoring data is removed before applications are seen by the shortlisting panel. This process allows us to ensure that the shortlisting is done in a fair and consistent manner and all applicants are given the same opportunity to demonstrate their abilities. For further information regarding the role, please see attached the full job description and person specification.
Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor.
Please note that interviews are planned for the 8th & 9th August 2024. If you are unable to attend these dates, please note this in your application.
The client requests no contact from agencies or media sales.
Salary: £24,102 per annum plus £1,500 budget for personal and professional development
Contract: Fixed term for 15 months
Location: Homeworking (within UK), with the option to work from any of our Shelter Hubs across the UK
Hours: 37.5 per week (pro-rata if part time is preferred)
Closing date: 16th June 11.30pm
We’re looking for passionate individuals with personal experience of homelessness, bad housing, which may include other related disadvantages such as substance misuse and mental ill-health; to come and join us and make a difference to the way we do things. If you believe that people should have a say in their own support and that they should be at the front of making meaningful change then this could be the traineeship for you.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the role
This is a great opportunity to work within the Stories team at Shelter, recruiting people from within relevant services and outside the organisation to share their experiences to support Shelter’s fundraising, media, services, campaigning, research and brand work. As well as making contact with people willing to share their stories, you’ll be able to listen to someone’s experience and write a summary of their story. The traineeship lasts 15 months and you will receive personalised training and support to help remove some of the barriers that may have prevented you from getting meaningful employment. Once your traineeship is complete, we will support you in securing further employment in the future.
About you
We are looking for people who have lived experience of homelessness/bad housing and overcoming personal challenges and who are passionate about using their own life experiences to help make positive change for others. Good communication skills and the ability to make people feel heard will also be essential. Basic computer skills, e.g. word processing, the internet and email would be useful, but support can be provided. Above all, we need people with a real desire to develop personally and learn new skills.
How to apply
To apply you need to submit a copy of your CV and a completed copy of the application form. This can be submitted by email.
If you need support to create a CV please contact Sally Duckworth (GROW Officer) either via email.
We will be holding support sessions on Zoom to give people practical support and advice on how to complete an application. These sessions will also give you the chance to find out more about the role as well as other opportunities at Shelter. This will take place on:
Monday 10th June 2024, 1-3pm, online: https://shelter-org-uk.zoom.us/j/84646460768?pwd=fLwF87MbVm67wInVZhQx833mXi7oK3.1 Meeting ID: 846 4646 0768 Passcode: 74994782
We encourage all applicants to attend a session before submitting an application, if you are interested in coming along then please let Sally know beforehand.
When applying, we appreciate it may feel unusual to be talking about your lived experience to a prospective employer. Please be assured that we ask for this only to assess your suitability for a role that’s designed to help people to use their experiences to develop a career.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
When applying, we appreciate it may feel unusual to be talking about your lived experience to a prospective employer. Please be assured that we ask for this only to assess your suitability for a role that’s designed to help people to use their experiences to develop a career. If you feel you have the necessary lived experience, please apply and draw this out as much as you can in the application to increase your chances of being invited to interview.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Company Description
We are at a pivotal moment: the climate and biodiversity crises are deepening, and inequalities are even more marked in the wake of the Covid-19 pandemic. The global investment system has an oversized impact on many of these global challenges. We want to make sure that impact is positive. At ShareAction we work with investors, policymakers and individuals to unleash the positive potential of the investment system. We aim to build a world where our financial system serves our planet and its people.
Team
ShareAction’s Banking Standards team seeks to work with stakeholders such as banks, investors, and NGOs to make sure the banking industry take responsibility for their impact on people and planet. We have a history of campaigning on key aspects of banks’ climate strategies – such as their emission reduction targets or their fossil fuel policies – and we are gradually expanding our campaigning, research, and engagement work to other sustainability themes and banking regulation.
Position
What you’ll do (key responsibilities)
The research arm of the Banking Standards team ensures that ShareAction’s banking campaign is based on sound analyses and facts. Our Research Managers are responsible for analysing banks’ position on climate change, related industry standards, and market developments. Based on in-depth assessments, they formulate recommendations to strengthen banks’ commitments and inform engagement by investors and other stakeholders. Insights and recommendations are typically grounded in the following types of research:
- Investor briefings and short research notes reviewing climate-related commitments made by individual banks, either on a specific area of their climate strategy (e.g. in response to a new commitment) or across their climate strategy (e.g. to support a shareholder resolution or voting recommendation).
- Thematic reports and internal position papers reviewing how the European banking sector aims to address a specific issue and/or the relevant standards banks relies on (e.g. to inform engagement on new areas of work like green finance or refine existing campaign asks like fossil fuel policies).
- Banking surveys ranking European banks on their approach to climate change across are a range of themes (e.g. governance, climate targets, sector policies), in collaboration with the Financial Sector Research team.
The Research Manager is responsible for tracking banks’ commitments on an ongoing basis and ensure this information feeds into all types of research in a consistent and timely manner. This role closely collaborates with campaigners and support engagement efforts with research insights. They also lead on certain investor briefings, research notes, and thematic research under the supervision of the Senior Research Manager.
Specifically, the Research Manager leads on the following areas of work:
- Monitoring banks’ climate-related commitments on an ongoing basis and reflecting new commitments and updates in an internal database (‘banking tracker’) in a consistent and timely manner, enabling accurate and efficient uses across various research and campaigning activities. For example, the banking tracker will help streamline the pre-filling of banks’ individual questionnaires for the banks survey.
- Producing thematic research to inform ShareAction’s position and recommendations on climate-related issues. Initially, the Research Manager will conduct research on topics included in the banking survey but not covered by existing thematic reports (e.g. governance). This research will directly inform the development of the next banking survey questionnaire.
- Drafting investor briefings and similar research materials in close collaboration with campaigners to support engagement with focus banks, members of our investor coalitions, and journalists, amongst others.
- Presenting research to banks and other stakeholders including investors in meetings or webinars.
- Drafting responses to external consultations and taking ownership of consultations in specific areas of expertise.
- This role will be possibly required to line-manage and mentor one Senior Research Officer, addressing development needs and fostering their professional growth.
The Research Manager will also support other areas of work in the banking team, including:
- Delivering the banking survey (feeding into the research questionnaire, collecting data, and inputting into specific sections of the report
- Filing shareholder resolutions
- Drafting investor letters and AGM questions
- Among other operational needs (e.g. note taking during meetings)
The Research Manager will initially be contracted on a 12-month fixed term contract. We are aiming to make this position permanent; however, this is contingent on securing longer term funding for the role by the end of the 12-month period.
Requirements
What you’ll bring to the team
Essential
- Passionate about climate change, sustainability, and/or the role of the financial system in addressing these issues.
- In-depth understanding of climate change issues, particularly as they relate to financial institutions and preferably the banking sector.
- Excellent project management skills, with the ability to autonomously manage research projects, allocate tasks, and prioritise multiple competing priorities to meet deadlines.
- Excellent analytical skills, with the ability to analyse complex quantitative and qualitative data, produce detailed reports, and summarise findings.
- Proficiency in Microsoft Office and ability to leverage Excel to produce research insights and/or manage data.
- Strong verbal and written communications skills, with the ability to convey complex information to a wide variety of audiences and build productive working relationships.
- Team player who actively seeks opportunities to support colleagues and is willing to support other areas of work when needed.
Desirable
- Experience in managing or mentoring more junior members of staff.
- Good understanding of how private commercial banks operate and what products & services their offer to corporate and retail clients.
- Knowledge of data management software or programming languages (e.g., SQL, Python)
- Knowledge of Scrum or Agile working methods.
What we will do for you
Working with ShareAction will offer you the opportunity to achieve significant personal impact in one of the most respected and exciting organisations in the responsible investment space.
ShareAction seeks to offer all its employees an exceptional working experience with opportunities to develop existing and new skills, applying them in ways that help change the world for the better. You will be challenged but also supported very actively to succeed within a friendly, high performing and highly motivated team.
- You will be part of a team that has had demonstrable impact on the climate strategies and sustainability commitments of large European banks.
- You will benefit from a highly supportive work environment, with a focus on equality, employee wellbeing and mental health.
- You will have access to a flexible office space in central London and regular social events with colleagues. As a team, we generally meet in the office every Tuesday. We would be keen for the successful applicant to join us at least twice a month if they are based outside of London.
- You will have access to internal and external training opportunities, from formal training courses to informal ‘lunch & learn’ sessions with visiting speakers. We will also provide you with any training you may need to use our systems.
- We have yearly objective setting to ensure that you are receiving the support you require.
- All our roles are subject to a settling in period which will give you very supportive start to your journey with us.
Other information
Contract type: 12-month Fixed Term
Who it reports to: Senior Research Manager
Salary: £41,460 - £44,694 + 8% pension contribution
(We normally offer a starting salary at the start of the range)
Deadline for applications: 9am on Monday 24 June
Interview dates: There will be two rounds of interviews. The first round will take place online from 1-5 July 2024 and the second will take place from 15 to 17 July. Any offer is subject to funding being secured.
ShareAction values and respects all differences in people (seen and unseen) and welcome applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities and so if you are not 100 per cent sure that you meet all the requirements but believe you could excel in this role, we encourage you to apply and use the application questions to tell us about your experience and what you hope to bring to this role.
We also actively encourage staff to consider flexible working arrangements, recognising that a better work-life balance can improve employee motivation, performance and productivity, and reduce stress. Therefore we want to support our employees to achieve a better balance between work and their other priorities, such as caring responsibilities, leisure activities, further learning and other interests. We are committed to agreeing any flexible working arrangements, provided that the needs and objectives of both the organisation and the employee can be met. Please talk to us at the interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking (As at May 2024, just 35% of us work 'standard' full time hours of 5 7-hour days).
Please note that as part of the induction process, you will be expected to attend the London office in person during your first week in post, to cover items including Health & Safety, IT set-up, Office Orientation and Team member introductions.
ShareAction’s London office is based in vibrant Aldgate and a short walk from Aldgate East underground. Remote working will remain the norm for many ShareAction staff, with office space available as described in London for those who wish to use it.
Please note that to be considered for this post you must be legally eligible to work in the UK. Due to current restrictions, we are unable to hire anyone that isn’t already living in the UK. Due to our size, we are unable to sponsor visas.
Please be aware that when shortlisting we are looking for a sense of a candidate's unique voice and individual experience, especially if you are using generative AI tools as part of your drafting process.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Rainforest Trust is a leading global organisation sponsoring the creation and expansion of protected and conserved areas, playing a central role in combating biodiversity loss and fighting climate change. We have already placed over 50 million acres under permanent protection across 72 countries, and recent surveys show that 99% of the rainforest we have protected since 1988 remains intact.
Rainforest Trust UK (RTUK) is set up as a separate charity to tax-efficiently raise funds from donors here in the UK for Rainforest Trust’s conservation projects. We are currently a team of 8 (part-time) people, but we are affiliated to, and supported by, the Rainforest Trust team in the U.S., which has a team of about 45 staff.When asked what they love most about working at Rainforest Trust UK our staff say it is feeling they are making a difference and taking direct action on some of the biggest issues of our time - climate change, biodiversity loss and Indigenous Peoples' rights. They also like being part of a small, friendly, and supportive team, where they feel they can have a direct input into decisions and our direction.
In 2023 the global charity raised $46 million for conservation projects in Africa, Asia-Pacific, and Latin America. The UK charity contributed £2.2m of this, and we are confident there is significant potential to increase our income from donors here. So, we are looking for an experienced, passionate, and highly personable fundraising professional to join our UK team, to help us identify, approach and cultivate relationships with new private individuals with the potential to make major contributions to our work.
This is a maternity cover contract so the successful candidate will need to get up to speed quickly, taking over responsibility for delivering the new Major Donor fundraising plan. The successful candidate will have previous experience of managing high level relationships and a track record of securing high value (5 and 6 figure) donations or new business. You will have outstanding interpersonal skills and be a confident communicator and able to build trusted relationships swiftly. As this is still a new role, in a relatively young charity, your ideas will help shape this work and you will play a crucial part in driving the growth and sustainability of our fundraising in the UK.
You might have existing experience working with high-value donors, however we also welcome applications from candidates who have transferable experience from other areas - for example a sales or account management background.
Key Responsibilities (see attached job description for full list)
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Proactively research, identify, and cultivate a list of new potential donors (high-net-worth individuals), building a pipeline of people to approach for support.
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Build and strengthen relationships with both existing and new supporters - developing and personally managing and inspiring a portfolio of individual donors and prospects, soliciting 5 and 6-figure gifts.
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Lead a programme of relevant cultivation and networking events, including receptions and lunches, creating engaging opportunities for donors to increase their giving to a higher level.
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Develop inspiring and compelling ‘case for support’ literature
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Regular stewardship including personalised updates, donor touches, invites to webinars/events etc
Person Specification - see attached job description document
Working Arrangements and Travel Requirements
Rainforest Trust UK staff work remotely and you will be expected to work primarily from home with an excellent internet connection. You may be based anywhere in the UK but you will be expected to work from a shared team space in London once a month, and your donor meetings/events are most likely to take place there.
The postholder will be required to host networking events and attend some online meetings with our partners in the U.S so some (early) evening working is required. We are also flexible as to how many hours this postholder works, and will consider a 3-5 day per week arrangement, depending on experience.
Equal Opportunity Employer
Rainforest Trust UK is an equal opportunity employer and is committed to developing a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our work will bring benefits for our people, our organisation and our charitable purpose. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, race, religion or belief or any other protected characteristic.
Thank you for your interest in this role. If applying, please take time to submit your CV and covering letter, as well as completing the two additional questions. Please also send us a completed Diversity Monitoring form which you need to send to us separately. If you are shortlisted we will contact you by 26th June, and first interviews will take place on 3rd and 4th July. We look forward to hearing from you.
Rainforest Trust saves endangered wildlife and protects our planet by creating rainforest reserves for the benefit of species, people and the planet.
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The client requests no contact from agencies or media sales.
Battersea’s Income Generation department plays a pivotal role in making sure we can be here for every cat and dog now and in the future. Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with Battersea and to support our work. Our Public Fundraising Team is responsible for generating income from new and existing supporters through direct marketing and fundraising events.
We are looking for an interim Head of Public Fundraising to lead and manage the Public Fundraising function at Battersea to achieve targets, deliver exemplary supporter experience and maximise income in line with the Income Generation strategy whilst adhering to Battersea’s high standards of compliance. They will manage the delivery of sustainable income and achieve income growth in line with Battersea’s organisational strategy through the implementation of the Public Fundraising strategy, budgets and operational plans.
As a member of the Income Generation leadership team (ILT), they will also provide direction, support and guidance to the team, fostering a culture of safety and professionalism across the organisation.
This is a 6-month opportunity.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 23rd June 2024
Interview date(s): 4th - 5th July 2024 (1st round); 15th - 16th July 2024 (2nd round)
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Hours: Full- and part-time positions
Contract: Permanent
Location: CAML charity offices and outreach venues across Merton
Salary (pro rata for part time):
From £26,500 per annum, dependent on experience, for accredited Advisers
Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Sunday 23rd June 2024
Are you an experienced accredited Adviser?
Do you want to support individuals and families impacted by the cost of living crisis?
Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?
If so please read on:
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
Owing to charity expansion, we are looking for experienced, accredited Advisers to provide comprehensive advice and support to clients. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.
The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.
Main duties and responsibilities
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Provide comprehensive advice in all generalist subject areas including welfare benefits, debt and income maximisation, in line with Citizens Advice requirements.
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Commit to train for generalist adviser accreditation (if trainee) and ongoing training/development (all roles) as requested by the charity
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Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly
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Provide a clear plan of action and follow-up on actions relating to cases as appropriate
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Identify and escalate serious problems, including safeguarding, appropriately
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Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team
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Support clients in CAML offices and outreach venues
Monitoring Quality and Case Recording
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Ensure all client engagement and support is comprehensively and accurately recorded
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Review your work, and monitor quality standards, as per the Citizens Advice quality framework
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Ensure data protections regulations are adhered and office procedures followed
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Work with your line manager and senior managers to develop and improve services, and your own standards.
Other Duties and Responsibilities
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With wider charity team and other organisations, ensure clients are supported with related advice issues
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Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard
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Assist and contribute to the charity’s communications, research and campaigns work
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Maintain positive working relations with our stakeholders
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Professionally represent Citizens Advice Merton and Lambeth
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Other duties as requested by your line manager, senior manager and Chief Executive
Professional Development
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All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
Person Specification
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Generalist Adviser certificate (Citizens Advice or equivalent) - Essential
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Experience of using client management databases (we use Casebook) – Essential
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Fantastic communication skills - Essential
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Ability to prioritise work, meet deadlines and manage caseload – Essential
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IT competency and experience – Essential
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Ability and willingness to work as a team – Essential
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Understanding of and commitment to the aims, principles and values of Citizens Advice service – Essential
This job description and personal specification does not form part of any contract.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to find out how to apply.
The deadline for applications is 6pm, Sunday 23rd June 2024.
If you do not hear from us, we are afraid your application was unsuccessful.
We reserve the right to close applications early if we receive sufficient applications for the role.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
£36,307 + 6% pension contribution
35 hours per week
Working closely with our Housing and Welfare Benefits Manager you will supervise advisors and volunteers, ensuring asylum seekers, refugees and migrants receive high quality housing and benefit advice. You will manage your own caseload, support the team to develop and contribute to our campaign work.
For more information, please refer to the job pack. To apply, please submit your CV and answer the application questions on Charity Job.
Deadline: 9am 24th June 2024
Interviews: Week commencing 1st July 2024
The client requests no contact from agencies or media sales.
Hours: Full- and part-time positions
Contract: Permanent
Location: CAML charity offices and outreach venues
Salary (pro rata for part time): £33,000 per annum
Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Monday 24th June 2024
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton and beyond. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
We are looking for an accredited Debt Adviser to provide comprehensive debt advice and support to those in need. If you have at least one year’s experience as a debt adviser, passionate about supporting individuals and families in need, and interested in joining a dedicated, professional team we would love to hear from you.
The successful candidate will have excellent interpersonal skills and be able to work flexibly with clients. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of casework. You will also be very well informed with regards to legislation, case law and policy changes relating to debt and benefits.
Our offices have excellent public transport links and Mitcham also has a carpark. We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands.
Main duties and responsibilities
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Provide comprehensive, full range of debt advice in line with Financial Conduct Authority and Debt Advice Quality Framework
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Commit to complete ongoing training/development as requested by the charity
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Provide generalist advice in benefits, income maximisation and housing as required
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Complete Debt Relief Orders on behalf of clients
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Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor approach to advice accordingly
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Provide a clear plan of action and follow-up on actions relating to cases as appropriate
-
Follow-up on actions relating to cases as appropriate
-
Identify and escalate serious problems, including safeguarding, appropriately
-
Ability to work to own initiative within a team environment.
-
Work closely with service colleagues and wider CAML team
-
Support clients in CAML offices and outreach venues
Monitoring Quality and Case Recording
-
Ensure all client engagement and support is comprehensively and accurately recorded
-
Review your work, and monitor quality standards, as per the Citizens Advice quality framework
-
Ensure data protections regulations are adhere and office procedures followed
-
Work with your line manager, senior managers and charity colleagues to develop and improve services, and your own standards.
Other Duties and Responsibilities
-
With wider charity team and other organisations, ensure clients are supported with related advice issues
-
Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard
-
Assist and contribute to the charity’s communications, research and campaigns work
-
Maintain positive working relations with our stakeholders
-
Professionally represent Citizens Advice Merton and Lambeth
-
Other duties as requested by your line manager, senior manager and Chief Executive
Professional Development
-
All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager (Head of Advice Services).
Person Specification
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Generalist Adviser certificate (Citizens Advice or equivalent) – Essential
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Accredited debt adviser (either through relevant Citizens Advice debt training, Wiser Adviser training). – Essential
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Ability and willingness to comply with Citizens Advice quality standards
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Experience of using client management databases (we use Casebook) - Desirable
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Ability to prioritise work, meet deadlines and manage caseload - Essential
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IT competency and experience - Essential
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Ability and willingness to work as a team - Essential
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Understanding of and commitment to the aims and principles of Citizens Advice service - Essential
This job description and personal specification does not form part of any contract.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to find out how to apply. (please note we will not consider CVs for this role).
The deadline for applications is 6pm, Monday 24th June 2024.
If you do not hear from us, we are afraid your application was unsuccessful.
We reserve the right to close applications early if we receive sufficient applications for the role.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.
Salary: £29,489 starting salary (salary range will increase to a max £32,148 via the length of service) per annum plus £4,190 Inner London Weighting.
Contract: Permanent basis
Hours: Full-Time 35 hours per week (excluding lunch breaks) – flexible working requests will be considered.
Location: London Office. UK-based hybrid working is possible but the candidate will be required to be in the London office at least two days per week.
About Refugee Action
Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.
About the role
This is an exciting opportunity for a committed and skilled individual to join our fast-paced and award-winning Fundraising and Brand Team. Refugee Action is currently growing and diversifying our income.
Through successful acquisition programmes, the team’s supporter base and income are steadily increasing and we are looking for a someone to assist with data and supporter care. The role will sit within the Data & Insight Team but will work very closely with Public Fundraising, as well as working across the team supporting our Major Partnerships and Digital teams.
We are passionate and prioritise professional development and provide relevant support to ensure progression.
This will be an opportunity for you to utilise existing skills but also develop and learn new ones by working closely with the Data and Insight Officer on all aspects of our supporter data from donation processing to imports and data cleaning.
The role will help deliver excellent supporter experience by working alongside our Supporter Care Coordinator. Through verbal and written communications, you will develop strong relationships with Refugee Action’s supporters and help to develop their loyalty to our organisation.
Finally, you will play a role in embedding Refugee Action’s aims to empower people with lived experience and commitment to anti-racist practice across all activity.
To succeed in the role, you will need to demonstrate:
- Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
- Understanding of how the UK’s hostile and racialised border regime impacts on those affected by it.
- Experience of using Excel (including creating charts and tables) and databases (for example, Raisers Edge) to enter data.
- Ability to record information accurately and confidentially with very good attention to detail.
- Ability to manage multiple priorities at the same time, demonstrating flexibility and commitment to deliver to agreed schedule.
- Good spoken and written English skills with experience in providing supporter or customer care.
- Experience in, or ability to work in an office environment, setting up and maintaining effective administrative systems.
- Ability to work effectively as part of a team as well as on your own.
- Passion to pursue a career in fundraising.
Those with lived experience as a refugee are particularly encouraged to apply.
Closing date: Monday 1st July 2024
Interviews: Tuesday 16th July 2024 (on Zoom)
Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.
This role is not on the Shortage Occupation List. If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.
You can find out which roles are on the shortage occupation list via these two links:
- Skilled Worker visa: shortage occupations
- Skilled Worker visa: shortage occupations for healthcare and education
We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.
LMK (Let Me Know)
Programme Coordinator
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20 hours per week, ideally spread over 5 days, Monday-Friday. Possibility of term-time only work if preferred by applicant
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£30,000 p.a. (pro-rated)
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Working from home, with occasional travel to London
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Permanent contract
About LMK
Good relationships shape our health and happiness, yet we are taught so little about them. LMK (Let Me Know) is on a mission to change that. We are a young and thriving charity providing education about healthy and unhealthy behaviours so that young people have the knowledge and skills to avoid abuse and thrive in their relationships. We work in schools, community organisations and workplaces across London.
LMK is growing at pace and we are ambitious in our plans for the future. We’ve already engaged 15,000 young people and professionals in our workshops in our first 4 years and we want to reach 10,000 young people per year by 2025-26.
We will achieve this by engaging new schools, community groups and workplaces in our offer, whilst also continuing to provide a high-quality service to those who have already experienced LMK workshops, embedding our programme into their annual delivery plans.
We have:
✔ A clear plan of who we want to target for our workshops over the next 3 years
✔ An engaged leadership team and Board of Trustees
✔ Evidenced outcomes, rich data/statistics and compelling case studies
✔ Diversity and strong social purpose
✔ A new organisational strategy that sets our vision from 2024-2027
✔ A new CRM system that has been built to support our ambitions
Job Purpose
The purpose of the Programme Coordinator is co-ordinate with all parties (Community Engagement Manager, the Programme Manager, LMK Leaders and the host organisations) to enable LMK to deliver high quality workshops for young people/youth work professionals/workplaces.
Acting as the lynchpin of the organisation’s delivery team, the Programme Coordinator takes the workshop brief from the LMK Community Engagement Manager and then works with the Programme Manager to secure facilitators (LMK leaders), ensures the host organisation receives all supporting information, and provides LMK Leaders with the resources they need to deliver the workshop effectively. This role is also responsible for regular reporting about workshop bookings and delivery.
Reporting to our CEO, the successful candidate will be part of LMK’s core staff team. You will work with LMK staff, LMK Leaders, members of our Youth Advisory Board, trustees and key stakeholders to develop and implement our long-term strategy.
Key responsibilities:
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Provide excellent customer service to organisations who are hosting LMK workshops, ensuring that all communication is timely and accurate, and any questions are responded to in full.
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Liaise with the Programme Manager and LMK Leaders to ensure there is clear understanding around their areas of expertise, availability and any specific considerations that need to be taken into account when delivering workshops.
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Open up opportunities to deliver workshops to any Leader applicable, ensuring the allocation of workshops is done fairly and consistently.
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Ensure LMK leaders have the information and resources required to deliver their workshop.
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Work closely with the Research and Evaluation Manager to ensure that the correct evaluation surveys are made available to workshop participants.
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Work with our Head of Fundraising to track workshop delivery against funder commitments.
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Keep the CRM system data up to date in a timely way.
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Produce regular reports for the CEO on the booking and delivery of workshops, as well as any ad-hoc reports requested.
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Share Leader evaluation feedback from workshops with Leaders.
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Check invoices submitted by LMK leaders, and work with the Programme Manager to get them approved.
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Support the Programme Manager to organise LMK Leader Huddles and training events.
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Comply with our policies and procedures relating to safeguarding, confidentiality, complaints and data protection.
Person specification
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At least 2 years’ experience in an event management/admin management/executive assistant/operations role where there was a strong requirement to work with multiple stakeholders internally and externally.
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Excellent communication and interpersonal skills, with an excellent track record of customer service.
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Proven ability to work well within a team.
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Highly organised to manage a diverse workload with excellent time management and ability to pay attention to detail.
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Excellent organisational skills, with a keen attention to detail.
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Creative thinker with the ability to problem-solve and adapt in a fast-paced environment.
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Excellent IT skills across core MS/Google packages, ideally with experience of CRM use
Safeguarding
This post is subject to a basic DBS check
In return for your dedication, we will offer you
✔ The opportunity to help prevent relationship abuse and domestic violence in young people
✔ A competitive salary
✔ Working from home
✔ A genuinely flexible working environment
✔ Pension of 6%
✔ 32 Days of annual leave, (including bank holidays) – pro-rated for this role
✔ Employee Assistance Programme
✔ Wellbeing perks
✔ A diverse, bold and collaborative culture with two social meet-ups annually in London
LMK strives to create a fair and healthy environment where all our colleagues feel valued and able to be their authentic selves at work. We understand that our people have commitments and personal interests outside of work and so we create a flexible working environment, in which people can perform at their best.
LMK values the differences that a diverse workforce brings and is committed to inclusivity. We welcome all applicants from any race, ethnicity, colour, religion, gender, age, sexuality, or any other protected characteristic.
We can make reasonable adjustments throughout the application process and on the job. Please let us know, by contacting us separately if you need any adjustments or changes to be made during the recruitment process because of a disability or long-term health condition.
You can learn more about how we handle your personal data and your rights by reviewing our privacy notice LMK Privacy Policy
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