Care And Learning Support Assistant Jobs in Cricklewood, Greater London

SCIE Vision

We are committed to building a society which enables people who draw on social care to live fulfilling lives.

At the SCIE, we are driven by our values:

· Progressive – always learning and developing.

· Inclusive – working together for equality, diversity, and fairness.

· Credible – evidence-based, robust, and reliable.

· Transparent – open and honest.

The role:

A great opportunity for you to join our small friendly team and make a real difference to people’s lives by:

· Supporting the Digital Products Manager in producing and managing all web content, resources and other digital assets.

· Ensuring the SCIE website and SCIE’s digital resources communicate, educate and engage impactfully with our target audiences and customers.

· Using your knowledge and experience of digital delivery as part of a marketing team to support the marketing and communications team in achieving business development objectives.

· To ensure the SCIE website’s messaging, content positioning, user journeys, information architecture and content currency are effective, working with content owners and subject specialists so that the website, its offers and content is timely, high-quality, consistent, and designed for digital dissemination.

· To support the creation, development and ongoing management of digital based products and services, in line with the brand, including webinars, podcasts, marketing emails, and surveys.

· To support the Digital Product Manager to work with colleagues across the organisation, commissioners, customers, the workforce, people with lived experience and carers to update and develop the SCIE’s website and ensure that resources are appropriate and useful. 

This role sits within the Marketing and Communications team, led by the Head of Marketing and Communications, and working alongside colleagues in the wider Business Development and Marketing directorate. 

What we are looking for:

· Excellent written communication skills, with a commitment to communicating clearly and in plain English.

· Excellent oral communication skills.

· Experience of Content Management Systems (WordPress, Drupal, etc) and publishing content for a website with multiple audiences and priorities.

· Knowledge of digital platforms and practices as part of a combined digital communications strategy, including social media, newsletters, campaigns, and web updates.

· Experience of writing for the web.

What we offer in return.

We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service.

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.

We are looking for a Programme Assistant to support the delivery of the Development programmes team which delivers over 200 training and development activities annually for NHS boards and foundation trust governors.

The Development Programmes Assistant is a newly created role in the team and will work closely with the whole of the Development programmes team in providing effective programme administrative support.

This is an exciting opportunity for someone who is looking to build their programme and event experience in a busy, high-performing team working across two of NHS Providers’ successful programmes – GovernWell and the Board development programme.

The postholder will be an enthusiastic and hardworking individual, who is eager to learn and be a member of a high-performing team.

We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.

To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to HR Team.

NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.

At The Lullaby Trust our vision is clear: a world where no baby dies suddenly or unexpectedly, and every grieving family gets the support they need. We exist to keep babies safe and support bereaved families. 

We give families a safer start to life and create a supportive space for anyone whose baby or infant has died suddenly or unexpectedly. We empower families and health professionals with trusted advice on keeping babies safe, backed by research, and provide grieving families with bereavement support, side-by-side.

Since 1991 we have reduced the rate of Sudden Infant Death Syndrome by 82% and saved the lives of over 32,000 babies. But our work is not over, as three babies still die suddenly and unexpectedly a week. 

As the Supporter Engagement Officer, you’ll create opportunities for our amazing supporters to connect with and drive our work through various means of individual giving. You'll create engaging communucations, ensuring that our donors feel valued and understand the impact they're having on babies and their families, and you'll develop key appeals and individual giving activity to drive growth in these income streams.

You will:

1. Manage the development of individual giving income streams, including legacy giving, regular giving, one-off gifts, in memory giving and new products
2. Co-ordinate key engagement activity, such as the annual supporter Thankathon and Impact Report
3. Oversee administration and stewardship of individual giving income
4. Manage the promotion, sale and distribution of Lullaby Trust merchandise

This role can be offered as a hybrid role (with approximately one day per week in our London office) or fully remote, with occasional visits to the office for meetings or staff days as necessary; the two salary ranges above reflect this. The 21 hours could be worked across 3-5 days per week.

It is a key time to be joining The Lullaby Trust as we develop our new brand positioning, new website and creative direction, to help us reach more families and supporters than ever. We are a friendly, flexible employer and want to create a diverse and inclusive work environment for everyone. 

If this excites you, we would love to hear from you. For more information on the role and how to apply, please download our job pack

For every baby. For every family. Forever. Together, we can keep babies safe.

Please do not use AI software to generate your application answers; it is usually obvious when this has been done as the answers generated tend to then be exactly the same as other candidates. We'd love to see what you can uniquely bring to the role.

We're the UK's leading bowel cancer charity. We're determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care. 

We currently have around 90 staff based in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer. 

Job summary

The Supporter Care Assistant is the first point of contact for supporters. They’re key to making sure everyone fundraising for us feels supported and appreciated through excellent communication. This is a great first job in fundraising for someone looking to build a career. 

The right candidate will love building relationships, have excellent attention to detail and enjoy working through processes. You’ll be able to manage a busy workload which depends on meeting deadlines and be a team player with excellent communication and people skills. Above all you’ll have a real desire to make a difference to the lives of people affected by bowel cancer. 

Closing date:  Monday 30 September, 9am
Interviews:  Wednesday 9 October 2024

Are you looking for a rewarding home-based role within a supportive team, working for a small and friendly charity?  If you’ve got at least two year’s administration experience and good office IT skills then we’d love to hear from you as we recruit for the following new roles: 

• Member Support Assistant
• Events and Office Assistant

Both roles are:

• £11.89 per hour plus benefits
• 7 hours per week, worked over 2 days
• One of the days to be a Thursday (for overlap with other staff)
• Hours to be worked between 09:00 and 17:00

To apply you will need to complete our short application form (CVs will not be accepted) available through our website.  The deadline for submitting your application is 9am on Monday the 14th of October 2024.  Further information is available in the attachments to this advert and on our website under 'About Us' and then 'Our Team'.   Successful candidates will be invited to take part in a written test w/c the 21st of October.  Interviews will then take place w/c the 28th of October 2024.  Please note we are looking for two separate people for these roles, You can apply for both roles but will be offered only one. 

About the charity: Cavernomas look like raspberries and are found in the brain and spinal cord.  They're formed of abnormal blood vessels with thin leaky walls, which can bleed at any age without warning.  1 in 625 people are thought to have a cavernoma, and whilst most people won't experience symptoms 1 in 2,700 do.  Symptoms can include haemorrhages, seizures and other neurological problems.  Treatment involves 'wait and see', neurosurgery or stereotactic radiosurgery; with no medications currently available.

Cavernoma Alliance UK (CAUK) is a member-led organisation, run by and for those impacted by cavernoma with more information available on our website. We work from a model of empowerment, recognising the value of our members’ lived experience to provide mutual support, improve standards of care and drive research into finding a cure.

Since the charity was founded in 2005 it has grown from a volunteer-led organisation based in Dorchester to a UK wide registered charity that now has 2 part-time permanent staff, looking to increase to 4 Part-time staff (all home-based), 50+ volunteers, and 4,000+ members. Our support services include a helpline, buddying, counselling, online support groups, meet-ups, webinars, lectures, newsletter, leaflets, website and social media. 

About the roles: The Member Support Assistant is responsible for assisting our Volunteer Manager with administration relating to the support of the charity’s 4,000 members and volunteers.  This includes offering a professional service to members of CAUK, typically via phone, email, online, chat, or on occasion in person. The role involves supporting the membership and volunteering processes, ensuring all admin is accurate and up to date.  Over time the post-holder will be expected to build a good working knowledge of members and volunteers.  They will also be expected to develop strong communication skills, including active listening, alongside the ability to multitask, manage time and prioritise.

The Events and Office Assistant is responsible for assisting the Charity Manager with the administration of events alongside some general office activities for the charity.  This includes assisting with the organisation of the virtual Annual Conference, virtual Monthly Information Webinars, in-person Annual Snowdon Climb for Cavernoma, online Cavernoma Awareness Month activities, in-person Autumn Lecture, virtual Secret Santa, attendance by volunteers at external conferences, and any other events organised by CAUK.  As and when time permits in between events the post-holder will also assist with some general office activities, including posting t-shirts/fundraising packs to fundraisers and arranging Zoom meetings.

Exams Assistant
£32,642 pa plus excellent benefits
Aldgate, London
35 hours per week

As Exams Assistant you will support the day to day running of the examinations with a particular focus on question bank management. You will be working with the Examinations Team and examiners across all specialties. This will include supporting examiner panels to organise and run question writing sessions and ensuring that question banks remain up to date.

You will also have a number of other examination-related duties, including – but not limited to – processing applications, invigilating at examination and collating examination results.

The College offers Fellowship examinations in 17 different pathological specialties, supported by the Examinations Team and a panel of volunteer examiners from the College’s Fellows for each specialty. The examinations are run both online and in person. 

The Royal College of Pathologists is a professional membership organisation dedicated to the advancement of the science and practice of pathology. There are currently approximately 12,000 members, all of whom are pathologists based in hospitals, universities and laboratories in the UK and overseas. The College’s main tasks are to set and maintain training standards for doctors and scientists, to advice on the appointment of consultant pathologists, to ensure the membership is kept up to date with current practice through the continuing professional development scheme, and to promote the latest developments in pathology by holding scientific meetings.

The College’s mission is to promote excellence in the practice of pathology and to be responsible for maintaining standards through training, assessments, examinations and professional development.

We offer attractive staff benefits including 25 days annual leave (pro rata) rising with length of service, an employee discount scheme, and season tickets, as well as a cycle to work scheme. The College values diversity, welcoming applications from all members of society. We offer a mix of remote (home) and office working, with hybrid working arrangements in place.

We may close this vacancy early if we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

Closing date: 9am Monday 30 September 2024.
Interviews currently scheduled to happen Monday 14 October 2024

About our Education and Research Team:

See the impact your admin and communication skills make. Every day.

At Princess Alice Hospice, you can make a satisfying, rewarding contribution for a great cause. We’re a friendly team committed to sharing our knowledge and expertise. Our strategic aim is to share our skills and expertise in end of life care through education and research. We’re big enough to give you opportunities and training. But small enough for you to see the difference you make. As a team we will support you to grow and learn in your role with training, experience, and fantastic benefits.

About the role:

We’re looking for an Admin Assistant to support our Education and Research team for a period of 12 months. The role is varied and includes processing of learner enrolment, attendance and payment data, issuing certificates of attendance and collecting and collating evaluations. A substantial part of the role also involves being the first point of contact for course enquiries. 

You will have defined areas of responsibility but also be required to be adaptable and undertake other administrative tasks when necessary.

About you:

You’ll have great interpersonal skills and ability to produce accurate and well-presented work. You'll also have knowledge of computer systems and programmes including MS Office, and accounting software. You will be able to organise your own workload whilst responding to ever changing priorities.

If you’re a dynamic and organised person who shares our values and are looking for a new role in a supportive and inclusive environment, we would love to hear from you!

Our benefits:

As well as our competitive salary package and the opportunity to join an organisation which puts patients at the heart of what we do, we also offer a range of great benefits, which include:

• 27 days’ annual leave, plus recognised public holidays (pro rata for part time hours)
• monthly group reflections via Schwartz Rounds sessions
• free on-site parking
• tranquil Hospice grounds
• subsidised meals at our on-site restaurant
• Employee Assistance Programme
• access to Blue Light Card discount card
• access to our Group Pension Scheme
• excellent changing facilities (with showers, fresh towels, and hairdryers)
• wellbeing - we provide a programme of activities, opportunities, and guidance to inspire and support our employees to live a healthy life, at home and at work.

Discover the difference you can be.

About us:

Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex.

We're looking for an enthusiastic Learning & Development Advisor to join our team and drive impactful training initiatives. If you're ready to shape the future of our workforce, we want to hear from you! Grow your career with NFER as an L&D Advisor and make a positive, lasting impact in a leading independent charity with a worldwide reputation.

Salary: £35,000 to £40,000 per annum, non-negotiable

We also offer 30 days annual leave plus 4 paid closure days, 10% pension contributions, enhanced maternity/parental leave, and flexible working from day one plus much more.

Location: Hybrid, Slough. The team typically work 1 day a week (Wednesday) in the office.

Hours: This role is available full-time (35 hours) or part-time 80%. We offer other flexible working options such as compressed hours too available from day one. Happy to discuss this with you.

Job Type: Permanent

JOB DESCRIPTION
As the L&D Advisor, you’ll support our organisational goals by designing, implementing, and evaluating training and engagement programmes that enhance the skills and knowledge of our workforce. Working under the direction of the Head of HR, this role focuses on meeting business needs through targeted learning interventions and fostering a culture of continuous professional development (CPD). Additionally, you will ensure effective onboarding practices, coordinate activities that promote an inclusive culture, oversee compliance training, and support our early careers programme.
Today’s challenge: We are in the exciting position of building our Learning & Development offering from the ground up. Our employees’ skills and knowledge are fundamental to our organsation so we are looking for someone who can take us on this journey and ensure we have the right skills to meet the modern-day business demands. It’s going to be a varied role as we have much to do, so a passion for all things L&D is what you need.

PERSON SPECIFICATION
If you meet 70% or more of what we’re looking for, please still apply. We understand not everyone will meet all the requirements, but you might have skills we didn’t know we need.

• Experience in coordinating, designing, delivering, and evaluating high-quality and engaging online and blended training programmes.
• Excellent facilitation skills, with experience of delivering workshops in both virtual and in-person environments.
• Demonstrates creativity and resourcefulness in problem-solving.
• Consistently organises tasks effectively.
• Excels in communicating and building relationships with team members and stakeholders.
• Ability to quickly understand new information and concepts and effectively translate them into tailored learning materials and resources.
• Eagerness and capability in learning new digital tools and systems.
• Effectively coaches and motivates individuals and teams.

WHY NFER?
At NFER, our primary focus is on making a positive impact rather than pursuing profit. We are a respected independent charity, recognised as a trusted source for education resources, research evidence, and insights worldwide. We foster collaboration and flexibility, allowing you and your manager to tailor your work approach to meet customer, team, and personal commitments effectively. Moreover, we prioritise equality, diversity, and inclusion, striving to promote fair employment practices and equal opportunities for all within our organisation.

Other roles you may have experience of include: Learning and Development Advisor, Training and Development Manager, Training Manager, Talent Development Specialist.

We are reviewing applications regularly as part of an ongoing recruitment process. Please see our Job Application pack for more details about the process

If you’re looking for a place where you can put your heart, soul, and skills into making a difference, then you could be our next L&D Advisor and we want to hear from you. Apply via the button shown.

Ambitious About Autism is a national charity for autistic children and young people. We stand with autistic children and young people, champion their rights​ and create opportunities. We run specialist education services, an award-winning employment programme and children and young people are at the heart of our charity's decision-making, policy work and campaigning. 

We are looking for resilient and passionate people to join us our Ofsted “Good” Ambitious College as a Specialist Teaching Assistant.

In this role, you will be working on a 1:1 basis with our Autistic learners. You will provide support to learners so that they can access the curriculum whilst also promoting their independence and self-esteem through community led activities.

Position: Specialist Teaching Assistant

School: Ambitious College (CONEL Campus), N15 4FY

Contract Type: Full time, Permanent (Hours: 9am - 4.30pm)

Salary: £24,891 to £26,502

About the School:

Ambitious College is an independent specialist day college dedicated to supporting autistic young people aged 16–25. Our educational approach focuses on the individual at all times. We offer a highly personalised curriculum and positively support our learners to acquire new skills and take part in everyday life. We are located within two mainstream further education college campuses: the College of Haringey, Enfield, and North East London (CONEL), and West Thames College, West London. Through a range of partnerships with local businesses, community groups, and our mainstream college partners, we also offer opportunities to learn in the community. This combined approach – personalised education, positive support, and real work experience – delivers results. It allows our young people to achieve their goals, fulfil their potential, and go on to lead active lives in their community. Ambitious College's values define how we work and ensure that children and young people with autism are at the heart of all that we do.

As part of the Ambitious About Autism team, you will enjoy the following benefits:

• Term time only role (yet paid across 52 weeks)
• A competitive salary of up to £26,502 and an increase every September
• Free healthy breakfast available everyday
• State of the art Autism specific training including person centred approaches, positive behaviour support, medical training and understanding sensory needs
• Working with experts in the Autism industry with 1:1 meetings and training provided
• Eye test vouchers, season ticket loans and a cycle to work scheme.
• Employee Assistance Programme, to help you balance your work, family, and personal life
• Continuous professional development including access to coaching and mentoring as well as e-learning and online training courses

This is a fantastic opportunity for somebody who wants to make a difference to our autistic children, their families and the community. If you would like more information, please refer to our job description.

Start date: After October half term 2024

(Please note, this role may close earlier than the end date dependent on the volume of applicants)

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. 

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Do you want to work as part of a small team to deliver sessions and empower adults with learning disabilities and autism? We are looking for a dynamic and enthusiastic team player to join our team as an Assistant Facilitator.

Share is a registered charity and a centre for training and wellbeing. We provide a range of programmes helping adults with learning disabilities, autism and other support needs become more happy, healthy and independent. Our vision is a world where disabled people are fully included in society, living the life they choose, and we need talented people to help us make that happen. 

You’ll help people build the life skills they need to make positive long term changes. You’ll support our students in small sessions providing individualised attention to students, both at our training centres and out in the community. You’ll help our students achieve their personal objectives and keep learning in an engaging, fun and stimulating way.

Main responsibilities 

• You’ll work flexibly to support students to engage in a variety of projects and classes 
• You’ll be responsible for completing daily administrative tasks including recording student learning and maintaining wellbeing records 
• You’ll provide flexible delivery support, delivering whole or part sessions as and when needed 
• You’ll independently set up, plan and lead free time activities

Who we’re looking for 

• You’ll have experience working within social care and providing services directly to adult with learning disabilities and autism (paid or unpaid) 
• You’ll demonstrate experience in leading classes, project activities and/or sessions without support 
• You’re an excellent communicator, someone who listens with great patience and empathy 
• You’re able to inspire trust and confidence, behaving with integrity and honesty at all times 
• Most importantly, you share our strong commitment to the inclusion of disabled people in society, you believe in equality for all 

Why work for us? 

Share is committed to empowering disabled people. You’ll make a difference every day, helping people to live as independently as possible. 

Our values drive us forward. They provide the framework for everything we do, including who we hire. We believe everyone has something to offer others, and we build on people's individual talents, interests and abilities. We think happy employees are successful employees. 

We won employer of the year at the Wandsworth Business Awards in 2019 and we hold gold Investors in People accreditation. This means we truly understand the value of people: we focus on what people can do, not what holds them back. And we have robust policies in place so that every single person working at Share takes ownership for making our programmes come to life. 

We’ve been praised for our supportive working environment where everyone has a voice and is valued. You’ll be surrounded by people who support you, challenge you, and inspire you. 

How to apply 

We positively welcome applications from all parts of the community and from people with diverse cultural backgrounds and lived experience.  

Please send us your CV and a cover letter. In your letter, please tell us: 

1. What is your experience of working with SEN adults in a training capacity? 
2. What is your understanding of challenging behaviour? 
3. What are your top three qualities that make you an excellent Assistant Facilitator? 

Please also complete our equal opportunities form which can be downloaded on our website. Please return the three documents (CV, cover letter and equal opportunities form) to us. 

If you would like to have chat about the role or visit us prior to applying, please contact us. 

We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment. 

This job is subject to two satisfactory references, evidence of qualifications, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please contact us. 

We look forward to receiving your application. 

The Jean Sainsbury Animal Welfare Trust was established in 1982 to support UK registered animal welfare charities involved with the rescue, rehabilitation, release and rehoming of domestic and wild animals; the conservation of wildlife and its habitat and the promotion of the understanding of animals and their welfare. By giving to smaller organisations, relatively modest grants can have a significant impact on animals and those who care for them.

As Administrative Assistant you will work alongside the Administrator to ensure this impact is sustained by monitoring and evaluating applications from submission through to awarding and beyond. You will liaise with applicants, guiding them through the process, while also keeping in contact with our Board of Trustees. Meetings are held six times a year to agree awards and you will produce reports and summaries to aid Trustee’s decisions.

This is a fantastic role if you have an interest in animal welfare as there is the opportunity to learn about organisations the Trust supports and the challenges they face in a rapidly changing world.

Benefits include:

• Competitive salary: £18,000pa (FTE £30,000) 
• Flexible working hours of 21 hours/week - these may vary depending on workload
• Hybrid working  - with a minimum of one day a week at our office (two days a week during the probation period) 
• 28 days holidays pro rata (inclusive of Public Holidays)
• Pension scheme (NEST)
• Central London office: 10-15 minutes walk from Earls Court/Kensington Olympia stations

You will be actively involved in the day to day running of a small office with financial and premises management being core tasks. As you grow into the role there will be opportunities to take on more responsibility and learn about charity administration.

The Trust offers a friendly, supportive environment but also the freedom to work independently. Self-motivation, the ability to manage your workload, work collaboratively and communicate clearly are essential, as is experience of the following:

• Setting up and maintaining accurate records via databases, spreadsheets and electronic filing systems
• Evaluating information against a set of criteria
• Producing accurate, clearly presented reports and documents
• Financial tasks (payments, invoice tracking, monitoring expenditure and income)
• Organising meetings, including preparation of meeting materials and taking minutes
• Creating and maintaining social media accounts for a small organisation

Essential skills are:

• Excellent written and spoken English
• Accurate numeracy
• IT skills including - Microsoft Word and Excel, emails, Teams, Microsoft Sharepoint
• Time management and prioritisation of a varied workload

Experience in the following will be an advantage:

• Creating website content
• Setting up and maintaining social media accounts

Apply by submitting your CV and cover letter. Please note, applications without a covering letter will not be considered. Please make sure your CV gives contact details for two referees and your letter details how your experience and interests make you an ideal candidate for this role. 

The closing date for applications is 07/10/2024 but we reserve the right to close the vacancy early if a high volume of applications is received. 

Interviews are planned for 17/10/2024.

It is anticipated that the successful candidate will start work by 01/01/2025 at the latest, and ideally before this.

 

Community Leader (Director) - L'Arche London

ABOUT THE ROLE

Hours of work: 37.5 hours per week (occasional evenings and weekends)

Salary: 57,000-60,000 per annum (including London weighting)

Place of work:   L'Arche London Community Office, West Norwood, SE27

Some travel and overnight stays will be required within the UK

Contract type: Permanent

Closing date: Sunday 29 September, 11:59pm

As well as joining a friendly Community, where you will be well supervised and supported, and benefit from L’Arche’s mentorship programme, these are some other benefits you get by working for us:

• Paid sick pay, up to a maximum of 7wks (depending on length of service)
• Enhanced Maternity, Adoption/Surrogacy, and Paternity Pay (depending on length of service, details available on request)
• Interest free loans and salary advances available
• Free eye tests and a contribution towards the cost of glasses if you need them for work
• Free DBS / PVG checks
• Free SSSC registration
• Free Blue Light Card
• Professional membership fees paid if they are directly relevant to your role
• Free Employee Assistance Programme available to everyone
• Up to 5 days paid compassionate leave
• Up to 6 days paid (pro rata) for time off for emergency dependents leave
• Carer and Childminder costs available in some circumstances to facilitate attendance at residential meetings
• Paid mileage costs at HMRC rate
• Working from Home Allowance for those in office-based roles but for whom no office is provided
• Specialist bereavement counselling for employees and their family members
• Free Life Assurance up to 4 times gross annual salary
• Access to the Bike to Work scheme
• Joining shared meals since cooking and having a meal together is what we are all about

Main purpose of the role:

The Community Leader (Director) leads the Community in living the mission of L’Arche in our community life, by providing outstanding, person-centred and financially sustainable care and support services, by support for shared community and spirituality, and by engagement with the wider community around us.

Are you a leader who can:

• Inspire and lead a diverse and talented community of over 100 individuals with and without learning disabilities -  people we support, employees, volunteers, long-term friends and members.
• Oversee and develop £2.5 million worth of registered care, supported living, and day services, ensuring compliance with CQC requirements, alignment with the L’Arche vision and values, and maintaining financial sustainability.
• Lead a team of 70 employees through strategic direction, effective processes and service delivery, and emotionally intelligent, collaborative, forward-thinking people management.
• Represent L’Arche London externally in fundraising efforts, outreach to build local partnerships, and participation in L’Arche UK leadership and governance forums.

• Embody and advocate for the L’Arche ethos of cultivating deep, long-term, and mutually transformative relationships between individuals with and without learning disabilities.
• The L’Arche London Community includes nine supported living services, one registered care home, and two day workshops, serving 34 individuals—all located within a mile of West Norwood Station.

The Role

• Lead a community that intentionally responds to the needs, choices and context of our members, and is faithful to the L’Arche UK Vision and Values, and Mission statement, and to a co-created Community Mandate and plan.
• Maintain and enhance high-quality, person-centred care, support, and housing for people with learning disabilities, both at home and in our day services. .
• Ensure the Community’s financial sustainability through robust financial planning and management. 
• Foster a culture that maximises the voice and power for people with learning disabilities, and builds listening and collaboration between Community members with and without learning disabilities (including through an active Community Support Group, Community Council, Community Gatherings, listening circles, and other forums).
• Lead and manage a diverse, committed, and engaged leadership team to achieve objectives, set a positive culture, and support the personal and professional growth of our leaders.
• Cultivate an open, creative, and inclusive spiritual life, inviting everyone in the Community to deepen their collective growth.  Support and encourage events that build community belonging.
• Model, advocate for, and embrace the L’Arche ethos of deep, long-term, and mutually transforming relationships between people with and without learning disabilities.
• Be a visible representative of L’Arche locally, developing relationships with community houses, surrounding neighbourhoods, local authorities, professional organisations, schools, faith communities, and L’Arche worldwide.
• Contribute to the national work programmes of L’Arche UK, and collaborate with Community Leaders of other L’Arche Communities, to share skills, best practice and resources. 

About you:

• Senior leadership experience in support to adults with learning disabilities  (or transferable skills and experience in a closely-related field).
• Experience leading and managing an organisation to deliver results, and to change in response to risks and opportunities.
• Experience leading and developing diverse teams to flourish, individually and together.
• Good financial planning skills and experience successfully managing a substantial budget.
• Evidence of the ability to think strategically, and work collaboratively to turn strategies into deliverable and measurable plans.
• Passionate about person-centred support, authentic relationships, and full opportunities for people with disabilities.
• Enthusiastic about the values, and mission of L’Arche, with the wisdom to combine our different needs, voices and priorities into an inclusive, dynamic, and nurturing community.
• Collaborative and resilient leader, skilled in setting culture and direction, coaching people, addressing under-performance, and adapting to various people and styles.
• Emotionally intelligent, with compassion, self-awareness, courage, integrity, and humility and a readiness to be present and visible to people across the Community.
• A good listener, able to reflect and lead others in reflective practice, receptive to mentorship and seeking help.
• Organised and capable of prioritising, delegating, and working autonomously.
• Able to listen to the whole community, and foster free speech, innovation, creativity, collaboration and consensus.
• Effective communicator, adept at adapting to diverse groups and individuals, including those with learning disabilities.
• Committed to build a diverse community that includes people of different ages, abilities, cultures, nationalities, sexualities, faith perspectives, and life experiences.
• Dedicated to ongoing professional and personal development, with a commitment to acquiring new knowledge and skills relevant to the role.

About us

In L'Arche London, we are intentionally inclusive, bringing together those with and without learning disabilities, in our community of more than 100 people. One of the L’Arche UK communities, we’re re part of a federation that includes over 150 communities across 37 countries and 6 continents.

Our community includes over 30 people with learning disabilities, with lots of different support needs, who we support at home and in our workshops. Alongside them are dedicated community members, volunteers, friends and neighbours, all integral in fostering a warm and inclusive atmosphere. Our team of employed assistants provides further support and care to our core members.

We have lots of diversity and lots of opinions.  We love people, we love our busy, vibrant city, and we welcome everyone to build a community that values each individual and embraces the beauty of differences. Since 1977, our mission has been to create an environment where diversity is celebrated, creativity cherished, and independence nurtured.  Together, we want a more inclusive, compassionate world.

A full job description and person specification can be found in the attached Recruitment Pack.

The closing date is midnight on Sunday 29 September 2024. 

First round interviews are expected to take place between 10 and 16 October.

To apply, please read the full job description and person specification and answer the questions on our online application form. 

Please also read our privacy notice for job applicants.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

About the role

Supporter Care is about inspiring people and giving them the opportunity to do something amazing. This role will suit you as an enthusiastic, adaptable and proactive team player. You’ll use your exceptional interpersonal skills to deliver a memorable experience to Crisis supporters and members of the public, adding value to every interaction.

As a key member of the Fundraising Department, you will handle inbound contacts with potential and existing supporters over multiple channels, delivering an exceptional quality of service to queries related to our new products and services including retail. And you’ll help to improve the supporter experience by identifying and helping to resolve issues in the supporter journey, particularly those relating to our website. This is an exciting time to join our team and contribute to us establishing how we can add real value to our engagement with supporters. We will work together to make sure the supporters' voices are heard and at the heart of our fundraising and decision-making.

This brand-new role is a brilliant opportunity for you to join a dynamic and ambitious team as we deliver a consistently excellent experience to our supporters.

Job title: Supporter Engagement Assistant (known internally as Supporter Care Assistant)

Contract: Fixed term for 5 months (Oct 2024 to February 2025)

About you

To be successful in this role you will have:

• Experience working in telephone and email-based roles in supporter care or customer service
• Ability to organise your workload and maintain a high level of output and accuracy even during busy times
• Ability to handle complaints and objections with confidence
• A proactive and collaborative approach to work
• Strong critical thinking and problem-solving skills
• Flexibility and ability to adapt quickly to changing priorities

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.  

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. 
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm 
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 22 September 2024 at 23:59

Can I use Artificial Intelligence (AI) technology for my application?

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success.  We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team to discuss how we can help.

 
 Registered Charity Numbers: E&W1082947, SC040094

Every two hours, someone is paralysed by spinal cord injury. Aspire is a national charity providing practical support to ensure all those affected can move from injury to independence.

Aspire’s Welfare Benefits programme is a telephone-based service supporting over 400 clients a year, providing specialist advice and ensuring they are receiving all the benefits that they are entitled to.

We’re looking for someone to join our busy team to provide administrative support and ensure our service is running efficiently. As the first point of contact for those seeking our help, you’ll be an excellent communicator, skilled in drawing out key information and confident in using that to prioritise cases. Excellent administration and computer skills are a must. This is a busy role where you’ll be speaking with clients every day and getting to see the difference that you are making. Full training will be given so you don't need previous benefits experience as long as you have a desire to learn.

This is a hybrid role, and the frequency of visits to Aspire’s offices is negotiable. We are also willing to consider this as a 28 hour a week role for the right candidate.

To apply, please send your CV and a cover letter explaining how you meet the requirements of the job. Please note, since communication skills are vital in this role we will not accept AI-generated letters.

Closing date 27th September. Interviews on the 1st and 2nd October. 

Benefits

Life Assurance Pension contribution * Aspire Leisure Centre Membership * 27 days holiday rising to 30 after 3 years service * Cycle to work scheme * Eye test vouchers * Uniform

REF-216 752