Care jobs

Contract: Fixed Term, 12 month contract

Salary: £29,849 - £35,493 per annum

Closing Date: Monday 16th February 2026

Interviews will be held week commencing 23rd February 2026

Centrepoint, the UK’s leading youth homelessness charity, is looking for a Supporter Care Officer to join our Fundraising Strategy & Operations Team based in London on a 12-month fixed term basis.

About us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.

Together with our partners, we support over 16,000 young people each year.

About the role

The Fundraising Strategy and Operations team delivers high quality operations support to the wider Fundraising Directorate including Strategic Liaison with Service teams, Compliance, Supporter Journeys and Communications, and Supporter Care.

The role sits within our friendly and dedicated Supporter Care team. In addition to providing operations support to the Fundraising Directorate, the team provides a high standard of customer service to Centrepoint supporters and members of the public.

The role works alongside two other Officers and the team Manager to help steward and grow our compassionate supporter base, securing Centrepoint’s long term future, and enabling us to reach our strategic goals through helping to maximise fundraised income and increase donor loyalty.

The role involves working independently, collaborating with colleagues and third-party suppliers, and using a variety of technical systems to fulfil a range of supporter-related responsibilities.

These include, but are not limited to, liaising with existing and prospective supporters, managing fundraising complaints, processing donations, processing supporter data; and ensuring all tasks are carried out in compliance with GDPR, Data Protection, and other regulatory requirements.

There is also the opportunity to work on projects, volunteer at events, and participate in a range of training to support personal and professional development.

About you

· Experience of working in Supporter Care or customer focused team

· Excellent organisational skills, with the ability to plan and work to tight deadlines

· Excellent written and verbal communication skills

· Excellent interpersonal and relationship building skills

· Ability to work well with others and on your own initiative

· Ability to investigate and resolve problems

· Ability to be flexible and switch between tasks as needed

· Literate in IT with experience of using MS Office – prior CRM use (e.g. Raiser’s Edge) is desirable

· Basic understanding of GDPR and Data Protection

What you’ll be doing

· Interacting with existing and prospective supporters via multiple communication channels

· Resolving complaints in line with our policy, escalating feedback where necessary

· Listening to and quality checking calls handled by the third-party contact centre

· Supporting with required training of the third-party contact centre call handling team

· Processing fundraising donations

· Maintaining supporter records on the Raiser’s Edge CRM system

· Helping to ensure team processes are accurate, efficient, and up to date

· Helping to ensure the team meets its service SLAs and KPIs

· Maintaining a good understanding and working knowledge of new sector regulations

· Supporting the delivery of strategic projects in line with the Supporter Care strategy

Why join Centrepoint?

In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

· 25 days of annual leave per year, rising by one day per year to a maximum of 27 days

· Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).

· Private Medical insurance

· Income protection

· Employer pension contributions of 5%

· Access to Cycle 2 Work loan scheme

· An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as a fixed term Supporter Care Officer click ‘Apply’ now!

About the role

This role is an opportunity to support and shape a major programme of research on how to deliver more innovative health care for patients and the public. You will work alongside our subject matter experts to provide effective project support and organisation for this research.

We are looking for a project officer to provide the day to day business and project support to work across a range of projects but including an exciting new multi-year partnership exploring how innovation can be harnessed to support the health and care system towards delivering care closer to where people live.

You will act as the main point of contact for project participants and research contacts, organise events and activities and support the day to day financial management of projects, reforecasting budgets and setting up timelines. You will also undertake research support tasks including administering surveys, producing feedback reports for research participants and extracting and collating relevant information from key documents and websites.

This role requires experience of project management and of organising interviews, events, focus groups or similar activities, together with excellent administrative and financial skills. Experience of working in or with health and social care organisations would be an advantage.

The Fund has an ambition to increase the diversity of our workforce and introduce careers in health and care policy to a broader range of people. We encourage applicants from all sections of the community, including those from Black and ethnic minority backgrounds, those with disabilities and from the LGBTQ+ community. We believe that diversity of background and experience contributes to a broader collective perspective that will improve the way we influence health and social care policy. 

What you'll get in return 

The King’s Fund is committed to a hybrid working model that meets the organisation’s needs, while giving staff flexibility to choose between office and home working. In keeping with our current policy, the post-holder will be required to work a minimum of two days per week from our central London office (pro rata, averaged over a month).

In addition to a competitive salary, The King’s Fund offers generous holiday entitlements, a £3 daily discount in our café and an on-site gym.

How to apply

To apply, please visit our website and read our supplementary guidance documents, then download and fill in our application form. If completing the application form presents any challenges, contact us by email so we can discussion options.

Please note that in order to apply, you must have existing documented proof of your right to live and work in the UK. We do not spnsor work permits.

No agencies please.

Recruitment Process

Closing date for receipt of completed applications is 13 February at noon.  

We regret that we cannot respond individually to all applicants due to the high number of applications we receive. If you have not been contacted within three weeks of the closing date, please assume that you have not been shortlisted for interview. Please note that we are unable to offer feedback to applicants who are not shortlisted for interview.   

Interviews will be held on 3 March. The role is available to start immediately thereafter.

Director of Care – Hope House Children’s Hospices

Location: Hope House, Oswestry, Shropshire (with regular travel to Ty Gobaith, Conwy and across the UK)

Hours: Full-time, 37.5 hours per week (flexible working with some evenings/weekends)
Salary: £79,950 – £90,456 per annum + £7,380 car allowance + relocation package
Closing Date: 25th February 2026
 

Make a Life-Changing Difference Every Day

Hope House Children’s Hospices are seeking an exceptional and compassionate Director of Care to lead and shape the delivery of outstanding palliative care for children and families across Shropshire, Cheshire, North and Mid Wales.

 This is more than a job, it’s a calling. You’ll join one of the UK’s most respected children’s hospices, where 98% of staff say they enjoy their work and 94% are proud to be part of our mission.

 About the Role

 As a key member of the Executive Leadership Team, you will:

 Lead the strategic development and delivery of care across our hospices and community services

• Champion a culture of excellence, innovation, and continuous improvement
• Inspire and empower a multidisciplinary team to deliver compassionate, professional care
• Represent the charity as the Nominated and Registered Individual under relevant care regulations
• Ensure the voices of children and families shape our services and strategy

 What We’re Looking For

 NMC Registered Nurse with at least 5 years’ experience in care services, ideally with multi-site or children’s hospice experience

• Proven senior leadership experience with a track record of motivating high-performing teams
• Strategic thinker with strong communication, stakeholder engagement, and governance skills
• Passionate about making a difference in children’s palliative care

 Why Join Us?

• Purpose-Driven Work: Help every child with a life-threatening condition live their best life
• Supportive Culture: Work with a dedicated team of nearly 300 staff and 450 volunteers
• Excellent Benefits: NHS pension continuation, generous leave, wellbeing support, learning & development, and more
• Flexible Working: Hybrid and flexible hours with hospice-based presence 3+ days/week

Ready to Lead with Heart?

To explore this unique opportunity, please contact our retained executive search partner:

Chris Mayers -  

Mobile - 07841 022557

Supporter Care Administrator
Permanent Full time: 37.5 hours per week* Monday to Friday
Location: Remote / Centre Based / Hybrid
Salary: £28,369 per year, plus benefits

       *There may be a small amount of flexibility for the right candidate

About Us
Fire Fighters Charity provides care and support to the UK’s fire services community and their families, helping with health and wellbeing challenges during and after service.

We help our fire family to adapt to physical, emotional and social challenges; to live well with conditions, injuries and illness; and to transition to life after service.

We are looking for an experienced supporter care or customer service professional to join our team, as a Supporter Care Administrator.

About the Role
The Supporter Care team is a knowledgeable, personable team who provides a point of access for all supporter enquiries and support donation processing, and teams across fundraising to deliver excellent customer experience.

Your role as a Supporter Care Administrator will provide a key point of engagement for our supporters and provide a knowledgeable and professional experience; whether they are looking to find out more or donate to the charity.

Reporting to the Supporter Care Team Leader and sitting within the wider fundraising team, you will provide high quality care to our supporters from within the fire and rescue services and wider public, via phone, email and web-based apps.

With the team, you will be implementing the new Supporter Care Strategy, in line with an increasing focus on great supporter experience. You will be an important champion for our supporters, developing processes and insight to measure this and share feedback that highlights opportunities and challenges.

There will be the occasional requirement to travel within the UK for in person trainings or meetings. This role is subject to a basic DBS check.

About You
To be successful you will have strong customer support experience, either directly working with supporters in charities, or be able to demonstrate relevant and transferable experience of excellent customer service principles and knowledge.

Our ideal candidate will also have a good knowledge of GDPR, safeguarding and inclusion best practices, experience of data entry and CRM systems, and will be a clear communicator with good attention to detail.

How to apply
To apply for the role, please submit a short CV and covering letter via our online recruitment portal. If you are unable to apply via the portal, please request assistance via

Closing date: 8 February 2026 (midnight)

Please note that we reserve the right to close this role early should we receive a sufficient number of applications.

Due to the number of applications we receive, we are unable to provide feedback for applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful on this occasion.

 

About

Scrubditch Care Farm is a rural working farm, founded in 2010 and exists to provide therapeutic farm based activities for vulnerable people and adults with learning disabilities, through hands on work including animal care, gardening, cooking and woodworking. We are open Monday to Friday and deliver structured sessions for our students, plus community events and Outreach visits with other organisations.

Our work improves people’s confidence, health and social connection through hands-on farming and nature-based activities. We follow the Care Farming Code of Practice.

The role

We are looking for a hands-on, committed leader to manage the day-to-day delivery on the farm and keep improving what we offer.

You will lead staff and volunteers, manage all aspects of safeguarding, and work closely with the CEO and fundraiser to plan delivery, build partnerships and evidence impact.

We actively encourage applications from people with lived experience or a strong understanding of disability.

Responsibilities include

• Manage all aspects of the day-to-day delivery of the Care Farm’s activities.

• Manage staff and volunteers.

• Plan, communicate and support a programme of farm and nature-based activities.

• Act as safeguarding lead.

• Build strong relationships with partner charities and referrers to reach and benefit vulnerable people as well as building our student numbers.

• Lead on evaluation and outcomes monitoring.

• Coordinate group visits and relationships with outside agencies.

• Provide regular updates to the CEO and quarterly reports to Trustees.

Skills and experience

Essential

• Experience leading and line managing teams.

• Strong organisation and communication skills.

• The ability to plan and deliver to deadlines.

• Full clean UK driving licence and confidence travelling to and from a rural site.

Desirable

• Experience of care farming or delivering farm or nature-based activities.

• Budget oversight and basic financial tracking experience.

Scrubditch Care Farm is committed to safer recruitment. Any offer will be subject to references and appropriate checks (including an enhanced DBS).

Are you ready for something new?

Are you passionate about supporting vulnerable adults during critical moments in their care journey? As a Hospital Care Navigator, you’ll be a vital part of ensuring patients leave the hospital safely and confidently, with the right support in place.

In this rewarding role, you’ll be the single point of contact for adult patients preparing for discharge from the hospital. You’ll work closely with the Adult Social Care team, health professionals, hospital practitioners, and community services to:

• Identify needs and barriers to safe discharge
• Achieve safe and timely patient discharge
• Coordinate outpatient appointments and follow-up services
• Provide clear, compassionate advice and support to patients and their families
• Ensure patients understand their discharge plan every step of the way.

You’ll meet with patients, their families, friends, or carers to assess ongoing needs, ensuring a safe plan is in place for their return home. This could include ensuring that medication is arranged from the hospital pharmacy, someone is at home to greet them, food and heating are available, and the condition of the home is safe to return to. You may be required to liaise with Adult Social Care and other home providers to coordinate home support. You’ll follow up on calls or visits to ensure the patient is managing well at home. By providing the proper support, patients can be discharged sooner, and the risk of readmission is significantly reduced. 

We’re seeking someone who:

• Has experience working with vulnerable adults in a hospital, GP or other healthcare setting
• Communicates with empathy and confidence across different teams at different levels, and with patients
• Is highly organised, with excellent time management skills
• Has awareness and respect for cultural differences
• (Bonus) Experience working in a hospital or clinical setting.

The role is based at our Southwark office, and you will be required to travel to hospitals and across the City of London, as well as to Tower Hamlets, Camden, Hackney, and Southwark.

Apply now and be part of something meaningful.

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please submit your CV along with a brief covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, seeing these differences as an asset that improves our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

This is an excellent opportunity for a doctor with the appropriate qualifications and experience to further develop their career in palliative medicine within a supportive, multidisciplinary hospice environment.

You will work alongside experienced palliative care doctors, nurses, and allied health professionals to deliver holistic, person-centred care to patients living with life-limiting illness, and to support their families and carers.

Key Responsibilities

· Provide high-quality medical care to patients admitted to the inpatient unit

· Participate fully in the medical on-call and weekend rota supporting the 24-hour service

· Work collaboratively as part of a multidisciplinary team to deliver holistic palliative and end-of-life care

· Contribute to clinical governance, audit, and quality improvement activity

· Participate in teaching and education programmes, including clinical supervision and formal teaching

· Support junior colleagues and contribute to a culture of learning and continuous improvement

The main duties are similar regardless of previous experience. Doctors with less experience in palliative medicine will receive appropriate supervision and support to undertake all aspects of the role safely and confidently. Ongoing professional development and education will be actively supported.

Please apply by submitting a completed application form to our HR department. 

Halton Haven Hospice is an Equal Opportunities Employer

All appointments are subject to Disclosure Barring Service checks

We reserve the right to close a job advert early where sufficient applications have been received.

Location: Office-based, Northamptonshire
Hours: Full-time
Salary: £39,114.92 to £43,000
Hours: 37
Closing Date: 9 February 2026 - we reserve the right to close early if we have enough suitable candidates
 
Northamptonshire Carers is seeking a passionate and experienced Registered Manager to lead our regulated care services. This is a pivotal role ensuring high-quality, person-centred care delivery across our services, maintaining compliance with CQC and other statutory regulations, and supporting our mission to improve the lives of carers and those they care for.
 
Key Responsibilities

• Lead and manage regulated care services, ensuring contractual targets and quality standards are met.
• Maintain CQC registration and ensure full compliance with regulatory requirements.
• Oversee personal care services and manage day-to-day operations, including out-of-hours on-call.
• Supervise regulated care staff and administrative support, ensuring effective recruitment, training, and performance management.
• Conduct audits, prepare for inspections, and report to senior leadership and trustees.
• Implement safeguarding protocols and ensure GDPR compliance.
• Attend strategic meetings and maintain relationships with key stakeholders.
• What We’re Looking For
• Proven experience in managing regulated care services, ideally within a community or charitable setting.
• Strong understanding of CQC standards and care sector regulations.
• Excellent leadership, organisational, and communication skills.
• Ability to manage contracts, staff development, and quality assurance processes.
• Commitment to person-centred care and continuous improvement.
• A collaborative team player with a proactive approach to problem-solving.

 
Why Join Us?

• Be part of a respected local charity making a real difference.
• Work in a supportive, values-driven environment.
• Opportunities for professional development and training.
• Office-based role fostering team cohesion and collaboration.

What we’ll offer in return:

• 24 days holiday plus bank holidays - pro rata for part-time
• Simply Health Cash Plan
• Death in Service benefit (should the worse happen, your loved ones will be supported)
• A supportive environment, no stuffy dress-codes, flexibility where we can
• Hybrid Working

 
What next:

• Click apply and we look forward to receiving your application
• Please be advised, should we receive enough suitable applications, we reserve the right to close the vacancy early.
• The successful candidate will be required to have an enhanced DBS check and the right to work in the UK.

 
If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment team aware as soon as possible.
 
We at Northamptonshire Carers are committed to supporting and promoting Equality, Diversity and Inclusion and are passionate about action, not words, being essential when tackling workplace race inequality. We have made some great progress with our EDI work and as a result, have become a Race Equality Matters Trailblazer, awarded to us for our efforts in championing and pioneering the drive towards racial equality. But we still have lots of work to do to continue to raise awareness, tackle all forms of discrimination and inequality, and create greater understanding of the issues that impact all of the people we affect, both in the workplace and the services our organisation provides. We are committed to being an inclusive organisation and recognise the important role our staff and service users play in creating and maintaining that inclusive culture.
 
We are striving to be a diverse, inclusive organisation and support under-represented unpaid carers. You can read about our Big Promise Project here
 
Are you seeking a new career?
 
Do you want to be part of this dynamic, forward thinking charity?
 
We are keen to attract applicants who reflect the diverse communities we support in Northamptonshire.
 
Full-time, part-time, overnight and flexible working hours available.
 
"Working for Northamptonshire Carers is a great place to be feeling welcomed and valued from the get go." - Dave
 
REF-226 032

About The Role

We’re expanding our team and looking for a Casual Care Assistant to join us at Mais House. This is a flexible, casual role where shifts are offered on an as-needed basis, giving you the choice to accept shifts that fit around your availability. The role includes day and night shifts, including weekends, with no fixed hours or guaranteed shifts. Night shifts will include an additional Night Allowance of £0.95 per hour.

Please note that we are unable to accept applications from overseas candidates who require sponsorship. All candidates must have a valid Right to Work in the UK. An enhanced DBS check will be required for this role.

As a Care Assistant, you will play a vital role in delivering compassionate care to our residents, many of whom have served in the Armed Forces. Your responsibilities will include assisting with personal care, supporting residents with their daily routines, and ensuring their comfort and dignity at all times. You will help with mobility, nutrition, and medication as required, and will work closely with colleagues to provide a safe, welcoming environment. Maintaining accurate care records and communicating effectively with residents, families, and healthcare professionals will also be an essential part of your role.

We are looking for individuals who are passionate about delivering excellent care, putting people at the heart of everything they do. While an NVQ Level 2 qualification is desirable, we are happy to support you in achieving this if you are committed to progressing your career. A generous pension scheme and access to our Employee Assistance Programme are just some of the additional benefits you’ll enjoy as part of our team.

This is your chance to join a supportive, values-driven team and make a positive difference to the lives of those who have served. Your dedication will ensure their contributions are never forgotten.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Employee benefits include -

- 22 days of paid annual leave plus bank holidays (pro rata)
- Generous pension with employer contributions up to 14% (salary sacrifice options available)
- Life assurance of 3 times your salary
- Enhanced sick pay
- Paid carers and dependents leave
- DBS checks covered by us
- Free parking
- Access to internal and external learning and development opportunities
- Rewards hub with exclusive discounts

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Job Summary

We are seeking an experienced, registered nurse to support and lead our nursing unit in the absence of the Unit Manager or Deputy Unit Manager. The post holder will provide high-quality, person-centred care to residents, promote professional standards, and ensure a collaborative, supportive environment for residents, families, and staff. This role includes clinical leadership, staff supervision, and contribution to practice development in line with NMC regulations and Nightingale policies.

Key Responsibilities

Leadership & Management

• Act as the lead nurse in the absence of the Unit Manager/Deputy, ensuring the smooth operation of the unit.

• Support with rota planning, staff deployment, and management of nursing teams.

• Contribute to recruitment, supervision, appraisal, and ongoing professional development of staff.

• Ensure effective communication across internal departments and with external professionals, residents, and families.

• Promote a culture of respect, empathy, and professionalism, in line with Nightingale’s values and Jewish cultural observances.

• Support in managing complaints, incidents, and staff concerns following Nightingale procedures.

Clinical Practice

• Coordinate, deliver and evaluate high standards of resident care in line with CQC and regulatory standards.

• Maintain safe administration and control of medications.

• Promote and model effective multidisciplinary communication.

• Engage in clinical practice regularly to maintain clinical skills and support staff on the floor.

• Contribute to continuous improvement in nursing practice, patient outcomes, and resident satisfaction.

Service & Practice Development

• Work with the Unit Manager to implement changes and innovations in clinical care.

• Participate in quality assurance, audits, and evaluation of care standards.

• Ensure safe, effective, and up-to-date practices based on current research and clinical guidelines.

• Foster a learning environment for staff and students on placement.

• Mentor staff and support development of specialist skills in elderly care.

Education & Research

• Take responsibility for your own professional development and NMC revalidation (where applicable).

• Conduct bi-monthly 1:1 supervisions with allocated staff members.

• Promote evidence-based practice and contribute to training and development sessions for team members.

• Participate in service improvement initiatives and research where appropriate.

Health & Safety / Compliance

• Uphold Nightingale’s policies on fire safety, health and safety, infection control, and emergency procedures.

• Ensure compliance with safeguarding, medicines management, and legislative frameworks governing adult social care.

Site Cover

• Participate in the site-wide cover rota, including occasional out-of-hours responsibilities and working opposite the Unit Manager to ensure continuity of care and leadership.

Essential Criteria

• Registered Nurse with valid NMC PIN.

• Experience in elderly care or a similar setting.

• Strong leadership, communication, and clinical skills.

• Understanding of CQC standards and person-centred care.

• Commitment to cultural sensitivity and values of Nightingale.

Desirable

• Previous experience in a senior or acting-up role.

• Mentorship or teaching qualification.

• Knowledge of Jewish cultural practices (training can be provided).

Sponsorship 

Please note that this role doesn't provide sponsorship. If you now or in the future require a visa sponsor, please do not apply.

Registered Care Manager

We’re looking for an experienced and passionate Registered Care Manager to join the team.

This is a wonderful opportunity for someone who truly believes in person centred care, community living and empowering people to live independently in their own homes.

Position: Registered Care Manager

Salary: £42,802.07 per annum (£44,208.22 per annum is achieved after 18 months successful performance in the role)

Location: Washington, Sunderland

Hours: Typically Monday- Friday with some flexibility evenings & weekend, 37.5 hours per week

Contract: Permanent

Closing Date: 24/02/2026

About the Role

As Registered Manager, you will hold CQC registration and provide confident, compassionate leadership for Willow Brook, with some hybrid support to nearby services when required. You will be responsible for the day to day operational management of the service, ensuring that we consistently deliver safe, caring, responsive and high quality support.

You will also play a vital role in driving continuous improvement, embedding best practice and supporting your team to be the very best they can be.

What You’ll Be Doing

• Leading and inspiring a dedicated care team to deliver outstanding, person centred support
• Ensuring full compliance with CQC regulations, safeguarding and quality standards
• Promoting independence, wellbeing and choice for people who use our services
• Building strong, positive relationships with residents, families, commissioners and partners
• Overseeing quality assurance, audits and continuous improvement plans
• Creating a supportive, inclusive and positive workplace culture where people feel valued
• Supporting hybrid working arrangements across nearby services when required

Willow Brook is a warm, welcoming Extra Care scheme offering modern, self contained homes alongside flexible, on site care and support. At the heart of Willow Brook is a strong sense of community, where people feel safe, valued and connected, while still enjoying independence and choice.

This role offers the chance to shape a service that genuinely makes a difference — not just to residents, but to the wider neighbourhood.

About You

We’re looking for someone who brings experience, heart and leadership to everything they do.

You will:

• Be a Registered Care Manager with at least 2 years’ experience managing a CQC regulated service
• Have experience of Extra Care or similar services (housing experience is desirable, but not essential)
• Be passionate, innovative and committed to delivering high quality care
• Be a confident, approachable leader and a real team player
• Have strong knowledge of safeguarding, quality governance and regulatory frameworks
• Lead with empathy, integrity and enthusiasm
• To be successful in this role, you’ll be an established Registered Manager with a minimum of 2 years’ experience as a Registered Manager service, ideally within Extra Care, supported living or a similar setting.

Why work here

Care should be about more than support — it’s about belonging, empowerment and community. The Extra Care services are designed to help people live the lives they choose, in homes they love, with the right support at the right time.

At Willow Brook, you won’t just manage a service — you’ll be part of something meaningful, shaping a vibrant community and helping transform lives every day.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

Other roles you may have experience of could include Registered Manager, Registered Manager Care, Care Home Manager, Home Care Manager, Domiciliary Care Manager, CQC Registered Manager, Registered Service Manager. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Project 17 is a small organisation working to end homelessness and severe poverty among migrants with no recourse to public funds (NRPF). We are expanding our area of specialism to include support for people with care needs who are subject to NRPF.

We are recruiting a Care Act Supervisor to lead this work. The postholder will oversee the development of Project 17's Care Act work, including the recruitment and induction of additional team members.

The postholder will manage a caseload working with adults in need of support under the Care Act 2014 and families in need of support under s.17 Children Act 1989.

Title: Supporter Care Executive

Location: Haywards Heath (hybrid working pattern please see details below)

Contract: Permanent

Salary: £24,461 - £28,778

About the role

The Supporter Care Executive plays a vital role in delivering an exceptional experience to all UK donors. Acting as a key point of contact, the Supporter Care Executive will ensure that every supporter feels valued, informed and appreciated. You will handle a range of enquiries across phone, email and written correspondence, providing accurate information and resolving issues with warmth, professionalism and efficiency.

Responsibilities

• To be directly responsible for efficiently responding to supporter and wider audience enquiries and donation pledges; adding value, taking every opportunity to promote and exceed expectations. 

• Deliver a first-class experience to supporters by engaging in positive conversations through various communication channels, such as email, telephone and written media, meeting internal SLAs. 

• Maintaining and updating the FAQs for agencies. 

• Working with the Head of Fundraising Services and other internal teams on ad-hoc projects as required. 

• Assisting in managing external agencies, including monitoring performance. 

• Assisting with agency training and briefing. 

This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.

About you

You are someone who thrives on creating meaningful, positive interactions with supporters and the wider public. Bringing energy, empathy and clarity to every conversation, you take pride in delivering timely, thoughtful responses that build trust and demonstrate genuine appreciation. You enjoy working across different communication channels and are confident in adapting your tone and approach to suit the needs of each individual.

Working Arrangements

The post holder will be required to attend our modern Haywards Heath office on Tuesdays, Wednesdays and Thursdays. The remaining days can be worked remotely.

While we anticipate this arrangement will suit most candidates, there may be some flexibility around working hours or the number of days spent in the office for exceptional candidates. Any adjustments would require prior approval, and we are happy to discuss this during the recruitment process.

Jobholder Requirements

Essential:

• Proven experience in a customer service environment dealing with the public by letter, email and telephone. 

• An ability to manage multiple priorities and ensure deadlines/service levels are met. 

• A professional and accountable approach to all areas of work with the desire and commitment to continuously improve. 

• A positive and flexible approach. 

• An understanding of and commitment to equality of opportunity for disabled people. 

Desirable:

• Experience of working in the charity sector. 

Next Steps

To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.

Closing date: 8 February 2026

Temporary Supporter Care Officer

Rate: £14.40 per hour
Contract: Temporary - 1st to 31st March
Location: Bristol (hybrid - approx. 2 days per week in the Bristol hub, remainder home-based)

We're working with a well-established national charity to recruit a Temporary Supporter Care Officer to support their Fundraising and Supporter Engagement team during a busy period.

This is a great opportunity for someone with strong customer service or supporter care experience who enjoys being the first point of contact and delivering a warm, efficient experience to supporters.

The role

Reporting to the Supporter Care Manager, you'll provide excellent supporter care alongside administrative and customer service support across the Fundraising and Supporter Engagement function.

Key responsibilities

• Acting as first point of contact for supporter enquiries via phone, email and social media

• Delivering high-quality customer service and stewardship in all interactions

• Liaising with colleagues across the organisation to ensure enquiries receive accurate and informative responses

• Updating the fundraising CRM (Donorflex) with accurate supporter details, donations, Gift Aid and communication preferences

• Ensuring donations are processed and banked promptly, maintaining accurate records for reconciliation with Finance

• Thanking donors for their support, including phone conversations that enhance supporter engagement and experience

• Managing legacy notifications and in-memory gifts, including ongoing stewardship where appropriate

• Providing customer service for e-commerce activity, including order queries and phone orders

• Handling complaints in line with organisational procedures

• Supporting Individual Giving, E-Commerce, Philanthropy and Partnerships teams with projects as required

• Ensuring compliance with fundraising regulations and data protection legislation

About you

You'll bring experience from a customer service or supporter care environment and enjoy working collaboratively across teams.

Essential experience:

• Handling enquiries via phone, email and digital channels

• Complaint handling and resolution

• Building effective working relationships with internal stakeholders

Knowledge:

• Understanding of GDPR and fundraising regulations (or the ability to pick this up quickly)

• An interest in the mission and values of the charity sector

Skills: