Carers Trust Wales provides information, advice and support to Wales’ 370,000 unpaid carers and to professionals who work with carers. Together with our Network Partners, a network of local carer focused charities, we provide support, information, advice and services for children, young people and adults caring, unpaid, for a family member or friend. The number of carers is growing, with 3 in 5 of us likely to become a carer at some point in our lifetime. Unpaid carers save the Welsh economy over £8.1bn every year and act as a crucial support to our stretched health and social care systems.
We are currently looking for a Wales Office Manager to provide a full business management service to the office of Carers Trust Wales and support the work of the Director of Wales.
The successful candidate will have a range of responsibilities including diary management and supporting governance processes. The successful candidate will also be responsible for ensuring the quality of processes and systems to facilitate the effective running of Carers Trust Wales’ office in line with annual plans and funding requirements.
The post will sit within the Carers Trust Wales team and be managed by the Director of Wales.
The successful candidate will have excellent communication skills, the ability to read and draft relevant information at pace along with event management experience.
This is a great opportunity for someone interested in joining a vibrant organisation and very successful team to make a difference to the lives of unpaid carers across Wales.
Interviews are provisionally set for w/c 22 February in Cardiff.
To apply please complete an application form.
Applications close at 12 midnight Sunday 14 February 2021.
Mae Ymddiriedolaeth Gofalwyr Cymru yn darparu gwybodaeth, cyngor a chefnogaeth i’r 370,000 o ofalwyr di-dâl yng Nghymru ac i weithwyr proffesiynol sy’n gweithio gyda gofalwyr. Gyda’n Partneriaid Rhwydwaith, rhwydwaith o elusennau lleol sy’n darparu ar gyfer gofalwyr, rydym yn darparu cefnogaeth, gwybodaeth a gwasanaethau i blant, pobl ifanc ac oedolion sy’n gofalu, yn ddi-dâl, am aelod o’r teulu neu gyfaill. Mae nifer y gofalwyr yn tyfu, ac mae 3 o bob 5 ohonom yn debygol o fod yn ofalydd ar ryw adeg yn ein bywydau. Mae gofalwyr di-dâl yn arbed dros £8.1bn i economi Cymru bob blwyddyn ac maent yn rhoi cefnogaeth allweddol i’n systemau iechyd a gofal cymdeithasol sydd o dan bwysau dybryd.
Rydym yn chwilio am Reolydd Swyddfa Cymru i ddarparu gwasanaeth rheoli busnes llawn i swyddfa Ymddiriedolaeth Gofalwyr Cymru a chefnogi gwaith Cyfarwyddwr Cymru.
Bydd gan yr ymgeisydd llwyddiannus nifer o gyfrifoldebau gwahanol gan gynnwys rheoli dyddiaduron a chefnogi prosesau llywodraethiant. Bydd yr ymgeisydd llwyddiannus hefyd yn gyfrifol am sicrhau ansawdd prosesau a systemau fel bod swyddfa Ymddiriedolaeth Gofalwyr Cymru yn rhedeg yn ddi-drafferth yn unol â chynlluniau blynyddol a gofynion ariannu.
Bydd y swydd yn rhan o dîm Ymddiriedolaeth Gofalwyr Cymru ac yn cael ei rheoli gan Gyfarwyddwr Cymru.
Bydd gan yr ymgeisydd llwyddiannus sgiliau cyfathrebu rhagorol, y gallu i ddarllen a llunio gwybodaeth berthnasol yn ddioed ynghyd â phrofiad o reoli digwyddiadau.
Mae hwn yn gyfle gwych i rywun sy’n awyddus i ymuno â mudiad bywiog a thîm llwyddiannus iawn er mwyn gwneud gwahaniaeth i fywydau gofalwyr di-dâl ledled Cymru.
Trefnwyd cyfweliadau ar hyn o bryd ar gyfer yr wythnos yn cychwyn ar 22 Chwefror yng Nghaerdydd.
I wneud cais dylech lenwi ffurflen gais.
Y dyddiad cau ar gyfer ceisiadau yw 12 ganol nos dydd Sul 14 Chwefror 2021.
Carers Trust is a major new charity for, with and about carers. We work to improve support, services and recognition for anyone living with the... Read more
About The Advocacy Project
We help marginalised and vulnerable people make effective choices about what happens in their lives. We also support them to speak up and help improve important services we all need. We want to make sure people across all age and care groups – including learning disability and mental health – can:
- voice their concerns
- understand their rights
- make effective choices about what happens in their lives
We do this through advocacy services which support people individually, and user involvement projects that help organisations improve the services they offer.
About the role
The post-holder will lead a team of advocates working with adults and young people across NHS and private hospitals and the local community.
You will be required to provide line management support, be the point of contact for our stakeholders and ensure high quality delivery of our advocacy contracts.
Key responsibilities
- Lead the delivery of assigned advocacy services actively encouraging your team to contribute to service planning, quality improvement and development.
- Ensure the team provides instructed and non-instructed advocacy and signposting, working to the advocacy empowerment cycle and actively promoting self-advocacy throughout all work with service users where practicable.
- Ensure the team capture high quality advocacy notes, outcomes information and other evidence into the Case Management System in a timely manner.
- Maintain up-to-date knowledge of new legislation and reports and current trends and issues in mental health, mental capacity, care act, and health and social care legislation, local and national policy relating to people with mental health issues and disseminate across your team.
- Ensure quality standards are achieved by implementing operational policies and procedures to maintain professional and consistent advocacy services.
- Ensure contracts are delivered within budget, to agreed key performance indicators, case work standards and monitoring requirements, eg producing reports including quarterly monitoring reports.
- Lead on raising awareness of the advocacy service to service users and potential referrers.
- Ensure referrals are allocated efficiently, appropriately and within the requirements of the contract.
- Provide support and supervision to your staff team including professional development, appraisals, team meetings and work review meetings, and organisational activities such as CPD lectures and staff briefings.
General responsibilities
- Participate in team meetings and training (and make sure your staff to attend).
- Keep to our policies, including health & safety, and risk regulations.
- Work to our mission, vision, and values.
- Carry out other projects and tasks as needed.
- Participate in personal, team and organisational development.
- Contribute to monitoring reports.
Person specification
Essential
- Experience of delivering advocacy.
- Achieved qualification in advocacy.
- Proven leadership ability and strong people management skills.
- Experience of managing contracts and delivering advocacy services.
- Understanding of statutory and non-statutory advocacy.
- Sound knowledge of current issues in health and social care policy, practice and legislation.
- Exceptional stakeholder management abilities with experience of building effective relationships with ranging commissioners, partners, service users and colleagues.
- Excellent communications (written and verbal) and interpersonal skills. Effective in working with a wide variety of stakeholders ranging from trustees to service users and employees.
- Commitment to working within The Advocacy Project code of conduct, equalities and safeguarding policies.
- Ability to work as part of a team and on your own initiative, to plan and prioritise your own workload.
- Willingness to promote The Advocacy Project and the mental health service in line with our mission, vision and values.
Desirable
Achieved qualification in advocacy management
Benefits of working for us
We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident and Mindful Employer.
How to apply
Send your CV and a supporting statement explaining why you think you’re the person we’re looking for and how your experience meets the person specification.
Upload your application via our website on.
The Advocacy Project
The Advocacy Project helps the most marginalised and vulnerable people living in London make ef... Read more
The client requests no contact from agencies or media sales.
Volunteer/Training Coordinator
Cruse Bereavement Care (Registered Charity Number 208878) is the largest UK Bereavement Charity providing specialist website, telephone, email and face-to-face (online currently due to the pandemic) bereavement support for adults, children and young people.
We have a new vacancy for full time (35 hours per week) Volunteer/Training Coordinator based in our Wales Hub. The Volunteer and training coordinator will ensure all areas in the Hub sustain volunteer numbers through effective volunteer recruitment. They will also ensure that all volunteers are trained and developed in accordance with the agreed standards of Cruse Bereavement Care.
This role is office based however due to COVID restrictions, staff are currently working from home.
The closing date for this role is the 26th January 2021 with interviews arranged for the week commencing 1st February 2021.
Your application should consist of CV and covering letter, which outlines your suitability for the role and should be no longer than two pages. Please use the job description and person specification as a guide.
Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
Cruse Bereavement Care offers support, advice and information to children, young people and adults when someone dies and work to enhance societ... Read more
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a highly motivated manager to lead our team at Sense College Dereham, Norfolk. We are looking for an experienced manager who will have worked / taught in the field of specialist education. Therefore you will be familiar with the needs and requirements to deliver a high quality service to individuals who may have sensory disabilities, including those with complex needs and learning disabilities.
Our College is a dual provision of both Education and Adult Social care and forms one of Sense College’s eight locations. These services are designed to prepare individuals for adulthood by developing independence, expand communication and provide social opportunities to support general health and wellbeing.
The service is delivered Mon – Fri for 45 weeks of the year.
You will effectively manage a staff team of currently 30 people to deliver high quality services, meeting organisational and regulatory standards, for people attending our education and day opportunities provision. Our education provision is Ofsted regulated.
To be successful in this role you will have a sound knowledge of person centred planning for individuals with complex needs, people management and budget management. You will need to demonstrate proven experience of supervising and line managing staff in accordance with policy and legislation and all that it entails.
In return we offer a competitive rewards package; supportive and appreciative colleagues, and the chance to further develop your management skills whilst working for a forward looking national disability charity.
A full UK driving licence and use of your own vehicle is essential for this role.*
About Sense
Sense has a proven record of offering high quality, pioneering services. For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
We are seeking a highly-motivated Latin American woman who is committed to social change to join our team as Training and Development Officer.
The Training and Development Officer will be responsible for developing and delivering high quality bespoke training and informative material on VAWG, with a particular focus on sexual harassment, and for supporting the unions in the development of policies and procedures to prevent and respond to VAWG and sexual harassment at the workplace; assisting in the successful coordination and implementation of different projects, and contributing to develop LAWRS’ services and areas of work according to its development strategy.
The main duties of this post include:
- To develop bespoke training packages and informative materials about VAWG, including specific strands (e.g. sexual harassment, VAWG prevention in young people, harmful practices, etc.).
- To lead the project on sexual harassment in the workplace carried out in partnership with IWGB (Independent Workers of Great Britain) and UVW (United Voices of the World).
- Support the Development Manager in designing, implementing and overseeing the smooth running of LAWRS Training and Development plans.
You will have an excellent command of English and Spanish or Portuguese.
This post is open to Latin American women only in accordance with the Equality Act 2010.
Contract: fixed term with possibility of extension ending March 2022.
Deadline: Sunday 31st January.
Interviews to be held within the following 2 weeks.
LAWRS' mission is to provide tools for growth to empower Latin American women in the UK to pursue personal and social change. We focus on m... Read more
The client requests no contact from agencies or media sales.
York Museums Trust (YMT) is an independent charity created to manage and look after the City of York Council’s collections and assets including York Art Gallery, York Castle Museum, Yorkshire Museum, York Museum Gardens, and York St Mary’s
Individual Giving and Major Gifts Fundraising Manager
Salary: £30,956 - £37,530 (YMT Scale Points 32-39)
Contract: Permanent, Full Time – 37 hours per week
These are exciting times to join the Trust. Following our multi award winning redevelopment of York Art Gallery and as we plan a major capital project at York Castle Museum to transform its visitor experience, we are developing a new fundraising team.
We have a new opportunity for an Individual Giving and Major Gifts Fundraising Manager to join the team, working across all sites to develop and drive York Museums Trust Individual Giving Strategy in line with our ambitions and priorities.
Founded in 2002, the Trust has a strong record of fundraising and this post is designed to build on these foundations. We are seeking an experienced Individual Giving Specialist who will establish and steward relationships with current supporters and prospective high value givers, securing growing and sustainable income for the Trust and a successful pipeline that converts mid to high level givers to Major Donors. Working in collaboration with the Grants and Sponsorship Fundraising Manager, you will ensure successful relationship management and enjoy inspiring and developing relationships with our staff, managers, trustees and our donors and supporters.
You will have excellent communication and interpersonal skills with an experience of managing and growing supporter networks, cultivating exciting opportunities and prospecting for new high impact connections. You will also be able to demonstrate a proven track record of securing major gifts and achieving financial targets.
This role will work from home temporarily in line with other YMT staff. In the long term this role will be based in York, but with the option to work flexibly. Attendance at fundraising events and stakeholder meetings in York will be part of the role.
How to apply
Access the job description on the About Us, Jobs Vacancies page on our website.
Send:
- your CV,
- a covering letter explaining how you meet the criteria in the Knowledge, Experience, Skills and Behaviours section of the JD, and
- the Equal Opportunities form
to the email address on our website. Applications forms should be submitted in a Word compatible format.
CVs can only be accepted from candidates who have permission to work in the UK. If, after applying, you have not heard from us by two weeks after the closing date, please assume you have not been successful on this occasion.
As an organisation York Museums Trust is committed to eliminating discrimination and encouraging diversity amongst our workforce. We welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Dates to bear in mind…
Closing date for applications is Monday 1 February 2021 at 9am
Interviews will take place online on Tuesday 23 February 2021
The client requests no contact from agencies or media sales.
This role is situated within the Campaign to End Loneliness, which is hosted by the Centre.
The Communications Manager is responsible for raising the public profile of the Campaign, across a broad range of broadcast, print, digital and social media channels to promote our work and reputation. Overarching role objective is to provide management and coordination of communications activity using established communications channels that are central to the delivery of the Campaign’s evidence, community and action related goals.
Please see the attached Job Description for more information on the Campaign to End Loneliness, role responsibilities and essential criteria.
A number of our staff work flexibly and/or remotely. We are open to various possible working arrangements for the candidate who is the right fit for the role.
The What Works Centre for Wellbeing is an independent collaborative organisation set up in 2015 to understand what governments, ... Read more
Project Manager – Grief Inside
Many prisoners are affected by grief, and are ore likely to have experienced traumatic bereavement. The effects can be enormous, leading to increased risk of self harming and suicide.
We are looking for an experienced Project Manager to develop a bereavement support model for prisoners. This includes assisting prison staff in providing first tier support. To promote the project, they will work with key professionals at all levels in prisons, as well as other voluntary and statutory organisations. The project will develop and pilot the model of support, with a view to this being rolled out on a wider scale by Cruse in the future.
Cruse Bereavement Care is the largest bereavement charity in the UK. Our mission is to offer support, advice and information to children, young people and adults when someone dies and to enhance societies care of bereaved people.
The role can be home or office based, or a mix of the two.
This is a full time role, until the end of March 2022.
The closing date for this role is the 25th January 2021 with interviews arranged for early February 2021.
Your application should consist of CV and covering letter, which outlines your suitability for the role and should be no longer than two pages. Please use the job description and person specification as a guide.
Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
Cruse Bereavement Care offers support, advice and information to children, young people and adults when someone dies and work to enhance societ... Read more
The client requests no contact from agencies or media sales.
SEND Travel Training Development Worker
Hounslow
£22,406.80 per annum
Ealing Mencap
Do you have the passion to teach young disabled people how to travel safely and independently on public transport to change their life-opportunities?
This is an excellent opportunity to develop your professional skills and experience in the Social Care sector, whilst working directly with disabled people and making a lasting difference to their lives.
We are looking for enthusiastic and confident individuals with strong communication skills, who can work effectively on their own and as part of a team. You will work closely with schools, families, and other professionals to promote the project and ensure travel training placements run smoothly.
You will be trained to be able to devise and deliver person-centred travel training to disabled people, supporting them to become safe and independent travellers on their routes to school or college. You will share responsibility with the rest of the team for developing and expanding the work of the project by improving our working practices, identifying growth opportunities and creating accessible training materials.
We particularly welcome applications from candidates who have experience working with individuals with learning and/or other disabilities including autism in a teaching or training capacity.
Ealing Mencap represents the interests of people with learning disabilities and their carers within the London borough of Ealing.
We ... Read more
The client requests no contact from agencies or media sales.
Sense has an exciting opportunity for someone to join our Learning and Development team as a Learning and Development People Partner for Leadership and Management.
Initially, this role will be homeworking, but will require regular travel to our offices at Sense Touchbase Pears Selly Oak, Birmingham, our head office at Kings Cross London and other Sense locations across the England, Wales and Northern Ireland post pandemic. This is a full time role working 37.5 hours per week.
The Learning and Development People Partner: Leadership and Management Development role is responsible for ensuring that leaders and managers working in social care, retail and our charitable work, have access to a high quality, fit for purpose suite of learning activities and resources that support them in meeting their objectives.
Key skills and experience required
Leadership and Management Qualification to level 5 (or above) or equivalent experience
Adult/workplace trainer or teacher qualification to level 3 (or above) or equivalent experience
Proven experience of designing and facilitating innovative leadership and management activities and resources
Experience of sourcing, commissioning and procuring face to face and technology based learning interventions
Proven experience in delivering training opportunities and resources that meet and promote the principles of Equality, Diversity and Inclusion
Able and willing to travel within England, Wales and Northern Ireland as needed to fulfil the role requirements.
Its is vital to us that you share a commitment to people with complex communication and Sense’s vision and values.
About Sense
For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates in relation to the Personal Specification; therefore it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines and job description (found at the base of this advert) before applying.
Sense is an Equal Opportunities Employer and is committed to ensuring that all staff are motivated, skilled and rewarded by their work. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment.
#HIGH
The job of a Save the Children’s UK Senior Media Manager is fast-paced and fulfilling.
- Do you have a successful track record of driving media coverage with demonstrable results?
- Do you have proven knowledge of the UK media landscape covering news, consumer and PR?
- Are you passionate about influencing decision makers to achieve change?
- Are you motivated by our vision of creating a world where every child doesn’t just survive, but thrives, and can go on to change the world?
If the answers to these questions are yes, we would love to hear from you!
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children’s unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
Job Purpose
Reporting directly to the Head of the News Team, the Senior Media Manager will be responsible leading a squad of media professionals in the Policy, Advocacy, and Campaigns department which is responsible for driving political agendas both nationally and globally.
The Senior Media Manager will play a key role in increasing public awareness of Save the Children UK and promoting the work we do with a particular focus on amplifying our policy, research and campaigning work to improve the children we aim to protect.
The role holder will lead on developing and implementing a mainly UK focused media and PR plan that supports our influencing and corporate objectives and clearly identifies the target audiences and the appropriate communication channels to reach them.
As a key member of the team, the Senior Media Manager will also be responsible for providing training and advice and counsel to ensure we speak with one voice and that our media activities are attuned always to achieving our goals and improving the lives of the children we aim to protect.
As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. The Senior Media Manager will also support our commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.
Main Accountabilities
The Senior Media Manager will lead one of our squads and will shape the conversations around our UK focused work, the media strategy and media campaigns. Key duties will focus on:
- Leading on the development and implementation of a mainly UK media and PR plan that supports our influencing and corporate objectives
- Providing news leadership around key humanitarian moments on the planned calendar
- Providing editorial leadership to ensure best media outcomes across the charity
- Being accountable for excellence for media outputs, across press releases, idea generation
- Identifying, developing and maintaining relationships with key media and internal and external stakeholders
- Identifying opportunities to deliver corporate communications which promote Save the Children, the organisation, as distinct from Save the Children, the cause
- Building content and outputs that supports children and families to tell their stories whilst ensuring ethical standards and best practice are maintained
- Writing influential op-eds for a variety of media platforms
- Acting as a spokesperson for Save the Children on emergencies and relevant policy areas
- Protecting Save the Children’s reputation, developing and implementing crisis management media strategies and rebuttal as required
- Taking a turn on the out of hours rota
Person Profile
Experience
- Experience as a senior news journalist or in media handling
- A strong track record of securing coverage and shifting opinions and perceptions and driving tangible social change through national and international media coverage
- Solid and demonstrable experience in safeguarding an organisation's reputation
- Excellent knowledge and understanding of the UK’s media landscape in the UK and an up-to-date media contact book
Abilities
- Ability to lead teams across different disciplines and coach people to improve editorial content
- Ability to work fast, effectively and often high pressure, as well as motivating others to do the same
- Ability to work in occasionally distressing, remote or insecure environments, and support other teams’ members to do the same, whilst continuing to deliver high media output
- Ability to undertake demanding broadcast interviews on difficult issues or write a feature for publication in a national newspaper
- Ability to effectively tailor communications to different audiences
Aptitude
- A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment
- A commitment to Save the Children UK’s aims and core values of accountability, ambition, collaboration, creativity, and integrity
Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.
What we do
CHILDREN'S RIGHTS
Most governments promise to protect children... Read more
Vacancy Reference Number:
DCHDO/LCC/FR/UK-R1
Position title:
Donor Care Help Desk Officer
Reports to:
Call Centre Manager
Location:
FLEXIBLE – with frequent attendance Required at Muslim Hands UK, 595-597 Commercial Road, London, E1 0HJ.
Hours of Work:
Full-time, 35 hours per week
Salary guideline:
Up to £22,000 (depending on experience)
Terms of Employment:
Permanent Contract (with a 6-Month Probationary Period)
Application Process & Closing Date:
Send an up to date CV and supporting Covering Letter by Email by no later than 24th January 2021
Approx. Interview & Role Commencement Date(s):
Interviews: As and When Suitable Candidates Identified
Start: ASAP thereafter
NB: -
- Strong Applicants may be contacted sooner, ahead of the closing date, to hold Zoom or Skype Interview with Muslim Hands
- Please include your Skype ID in your application.
- Muslim Hands reserves the right to end the application procedure early should the right candidate be found ahead of the ‘closing date’ [24th January 2021].
Donor Care Help Desk Officer
Muslim Hands is an international NGO working in over 40 countries around the globe. We are looking for a talented and enthusiastic individual to join our Donor Care team as a Donor Care Help Desk Officer.
We receive a large number of queries from donors and the general public whether via email, the website or other channels.
As a Help Desk Officer you will be responsible for:
- Managing all donor communications
- Working with others in the Donor Liaison and Contact Centre teams
- Ensure Donor queries are dealt with in a timely and professional manner.
- Drafting responses
- Escalating issues that require assistance from other staff and other related duties.
This a busy job in a fast-paced environment and is well suited to those who enjoy multi-tasking and striving for 100% donor satisfaction.
This job involves heavy use of our help desk software.
Training will be provided but you should be able to demonstrate strong technical skills.
Essential Requirements:
- Ability to demonstrate current eligibility to work within the United Kingdom
- Must be able to either:
- Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands; OR
- Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.
- To demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct
- To support with Fundraising activities from time-to-time, committing to partake in approximately 5-Live-TV-Appeals during our peak periods.
- To undertake any reasonable responsibilities as required by Line Manager
- To promote and adhere to all Muslim Hands Policies, Procedures and Professional Practices
- Customer / Donor Service experience
- Good time keeping and organisation skills
- Strong technical skills
- Confident and pleasant communication skills
Highly Desirable:
- Be well versed in different fundraising requirements and strategies.
- Similar NGO/Charity experience
If you feel you meet the above criteria and you have a strong commitment to Muslim Hands values, goals and beliefs as well as a desire to improve all of our donors' experiences please apply!
NB:-
- This Job Description / Specification is illustrative and non-exhaustive in scope.
- The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time to reflect the changing needs of the Organisation.
- Strong candidates applying from outside of London will be considered as this position could work remotely with occasional travel to the office if deemed necessary.
- Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.
In 1993, a community in Nottingham, moved by the devastation of the Bosnian war, sprang into action. A small group of volunteers began collecti... Read more
The client requests no contact from agencies or media sales.
**Start dates available in February, April and August 2021**
This is a paid, dynamic, one year opportunity to develop coaching and leadership skills whilst bringing about social transformation in the local community as a powerful expression of the Christian life and faith.
In partnership with various churches we are recruiting for a Graduate Coach to join our Spear teams. This is an amazing opportunity to join our experienced and passionate team of coaches who each work as part of a local church in a number of locations to deliver the Spear Programme, equipping and empowering unemployed 16 – 24 year olds to overcome disadvantage and turn their lives around by moving into sustainable work or further education.
What will you do?
- Coach on Spear Foundation
The year-long programme kicks off with Spear Foundation, a 6-week initial phase running 6 times a year at each Centre. We coach disadvantaged young people around skills and mindsets to support them in returning to work or education, and equipping them with the skills to stay there. You’ll be given all the training needed to deliver this, preparing and coaching group and 1-1 sessions, and support the daily administrative function of the programme. You’ll also oversee the Spear Celebration Events at the end of each programme, assigning roles, organising volunteers, and planning equipment/resources.
- Spear Career
You’ll meet with trainees 1:1 on a weekly basis as part of this ongoing programme offered to those who complete Spear Foundation, supporting them to stay in work and progress over the year that follows.
- External Relationship-Building
You’ll purposefully build relationships with relevant professionals at local organisations, and communicate directly with young people, to encourage referrals onto the Spear programme.
- Intentional Church Community
Spear Graduate Coaches are directly employed by the partner church at which their Centre is based, meaning you’re part of a vibrant church staff team and submerged in an exciting faith community, whilst remaining robustly supported by the Resurgo coaching team and expertise. Part of your role is establish a personal presence within the community as your regular place of worship, and build a strong and committed network of supporters in the partner church to help source employment, funding and volunteer opportunities for Spear. You’ll also have the opportunity to work with church staff to engage trainees in the wider church programme, helping them find community and explore life’s big questions.
What will you gain?
- Christian Leadership Skills through continual feedback, vulnerability, and challenge, and have opportunities to practise these skills in regular staff prayer meetings for both Resurgo and the church, as well as in Spear team meetings and events.
- Social Impact Awareness – you’ll gain a working understanding of the issues affecting your church’s community, work with the church to tailor Spear accordingly and understand effective and meaningful ways of measuring this impact.
- Excellent coaching capability, through the iLM accredited 5-day ‘Coaching for Leadership’ programme. You’ll continue to develop your coaching skills while delivering the Spear programme through intensive on-the-job support and weekly 1-1 mentoring.
- Management skills, so that you have the skills and confidence needed to become a Lead Coach within a year, and then a Spear Centre Manager within 3 years, with responsibility for Centre staff, young people and outcomes.
Person Specification
Please see the Team Guide on the 'work with us' page of our website for the kind of person who thrives with us; below are a few things we’re particularly looking for in this role:
- Effective interpersonal skills and high emotional intelligence, a sense of humour and sense of fun!
- Excellent communication skills, confident face to face communication, and a great telephone manner.
- Desire to grow and learn spiritually and as a leader, including a desire to learn and understand coaching technique.
- Ambitious and self-motivated with good time management skills and the ability to prioritise workload, exercise initiative and work well under pressure.
- A-levels or equivalent are essential; degree level or equivalent qualifications desirable.
Working requirements, salary & benefits
- Starting salary £20,500 in London centres, dependent on location and experience, plus pension scheme. An additional bursary of up to £5,000 is available for BAME candidates, as we work with many young people from BAME backgrounds and so particularly encourage applications from potential coaches from backgrounds similar to that of our trainees. Further information is available from our People and Culture team.
- One year fixed term contract with potential for renewal and excellent progression opportunities
- Full-time Monday to Friday, 9.30am – 5.30pm
- Flexible locations and remote working may be possible
- 25 days annual leave.
- Occasional evening working required (for events such as termly Spear Celebration evenings and the annual Resurgo fundraising party).
- Excellent staff development and training opportunities, including accredited coaching and leadership training
- There may be a requirement to become part of the partner church congregation, and you will be expected to participate in church team events as well as wider Resurgo team events, including weekly staff prayer meetings and annual staff conferences in summer and winter (one residential)
- We offer an Employee Assistance Programme (a confidential support service for staff)
- A DBS check will be requested in the event of a job offer
In 2017 Resurgo won the Princess Royal Training Awards which honours employers that have created outstanding training and skills development programmes.
Resurgo is a social transformation charity, seeking to connect, envision, train and support people to ‘transform society together... Read more
The client requests no contact from agencies or media sales.
ABOUT US
Dean Farm Trust established in 2007 is a registered charity and animal sanctuary. Operating in Chepstow South Wales we offer a home for life to unwanted, neglected and abused animals. Our sanctuary is currently home to 185 farmed animals in 62 acres of pasture, paddocks and woodland, We promote compassion and a vegan lifestyle. Our sanctuary is open to the public, private visitors along with hosting tours and events throughout the year. Our ethos is to treat every single animal as an individual, caring for it giving the correct enrichment, feed, space, freedom and companisnship for their life. In the short time we have been open thousands of visitors have come to the sanctuary, many returning with their families and friends.
The primary aim of the Trust is to provide a home for life, shelter, warmth, food, and enrichment, to sick, ill-treated, and abused animals and animals that have been subjected to farming or sport.
To promote humane behaviour towards animals by providing care, treatment, protection, and security for animals and to educate the public in matters pertaining to animal welfare in general and the prevention of cruelty and suffering among animals. The Trust also promotes compassionate living and humane behaviour towards animals through a variety of public education and outreach activities.
Our Charity was delighted when earlier this year the wonderful "Matt Pritchard" became our Patron. He is an animal advocate and is about to embark on a huge challenge of Rowing aacross the Atlantic Ocean to raisefunds for our charity.
We have had a number of articles written about us in the local and National magazines and papers supporting the work we do and sharing our stories.
In the sHORTt time we have been established our charity has one a number of awards and recently been voted the "Favourite Animal Sanctuary" in the UK by the prestigeous Vegfest.
In 2021 we plan to open our sanctuary doors full time from April to October for visitors, educational tours and events to share the work we do and promote compasionate living.
PLEASE SEE PERSON SPECIFICATION AND JOB DESCRIPTION ATTACHED
ONY SUCCESSFULL APPLICANTS WILL BE CONTACTED
PLEASE SEND COVERING LETTER WITH YOUR REASONS FOR APPLYING ALONG WITH YOUR CV
Dean Farm Trust established in 2007 is a registered charity and animal sanctuary. Operating in Chepstow South Wales we offer a home for life to... Read more
The client requests no contact from agencies or media sales.
We are seeking a proactive, dynamic and skilled staff member (Registered Mental Health Nurse or Social Worker) to be appointed as a Care Co-ordinator to work in a fast-paced multidisciplinary Sanctuary setting (Crisis Café). Working within the Sanctuary we will help you develop leadership skills, autonomous decision making, and dynamic risk assessment skills.
The Café accepts referrals from the Emergency Services, other professional bodies including self-referrals and is accessible to those living within the localities of Mid, North and West Essex who are experiencing a Mental Health Crisis. The aim of the Sanctuary is to help reduce the number of admissions to A&E for those who have no physical/medical need.
The role will involve working in partnership to ensure that vulnerable people have a safe environment in which to manage their crisis and provide back-up services, where necessary. This is an exciting opportunity to help shape a new Service in an area of great need and to contribute to improved out of hours’ provision.
We have roles available in two of our cafes/sanctuaries, details below:
Colchester - Fixed term contract until 31.03.2021. The cafe is open 7 days a week including bank holidays and you would be working 7 hour shifts working 5pm - 12 midnight on a 4 on, 4 off shift rota. The pro rata starting salary for this location is £19,971 pa.
Braintree - Fixed term contract until 31.03.2022. The cafe is open 7 days week including bank holidays and you would be working 7 hour shifts working 6pm - 1.00am on a 4 on, 4 off shift rota. The pro rata starting salary for this location is £21,398 pa (includes an unsocial hours shift allowance).
When applying for the role, please specify on your application form which location you wish to be considered for.
We believe no one should have to face a mental health problem alone. That’s why we are here for you. Today. Now. We’re on your door... Read more
The client requests no contact from agencies or media sales.