Care training manager jobs
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is one of the most important leadership roles at Derbyshire Children’s Holiday Centre as we reopen in 2026. Based at our seaside centre in Skegness, you’ll lead life-changing residential experiences for children who need them most.
For over 135 years, Derbyshire Children’s Holiday Centre has given children the chance to experience the seaside — often for the very first time. For many, it’s far more than a holiday. It’s a moment of safety, joy, confidence and belonging that stays with them for life.
As Holiday Centre Manager, you will lead the day-to-day operation of our Skegness centre, ensuring every child experiences a safe, welcoming and inspiring environment. You’ll oversee residential programme delivery, manage staff and volunteers, and take responsibility for safeguarding, health & safety and site operations.
This is a hands-on leadership role where no two days are the same. You’ll design and oversee engaging activity programmes, support and develop your team, and ensure the highest standards of care and compliance. You’ll also play a key role in building relationships with schools and partners, helping us grow our reach and impact.
This is a full-time, permanent role offered on an annualised hours contract, reflecting the seasonal nature of our work — with busier periods during holiday delivery and quieter times for planning, development and preparing the centre.
We’re looking for someone who is:
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A confident, practical leader who enjoys being hands-on
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Passionate about children’s wellbeing and development
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Experienced in managing teams, operations or residential settings
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Strong in safeguarding, organisation and decision-making
In return, you’ll have the opportunity to:
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Make a genuine, measurable difference to children’s lives
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Lead a small committed team of staff and volunteers
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Shape and grow a unique and historic charity
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Take pride in a role with real purpose and impact
If you’re ready to lead with energy, care and purpose — and help children experience the joy of the seaside — we would love to hear from you.
Calls to discuss the role in more detail or to answer any questions that you may have about the role are encouraged.
The client requests no contact from agencies or media sales.
As our Operations Co-ordinator, you will play an important role in keeping Birthrights running smoothly. Working closely with the Operations Manager and wider team, you will support a range of administrative, HR and finance processes that enable our work to protect and advance human rights in maternity care across the UK.
We are looking for someone who is highly organised, proactive and detail-oriented, with strong communication skills and the ability to manage multiple priorities. Experience supporting administration, HR processes or finance tasks is desirable.
A commitment to human rights, equity and anti-oppressive practice is important, as is the ability to work collaboratively in a small, mission-driven organisation.
Download the full job pack below for more details, including the job description, person specification and how to apply.
Apply for our Operations Co-ordinator role by: 12pm (noon) on 6th April.
The client requests no contact from agencies or media sales.
We have a new and exciting opportunity within Victim Support to provide Domestic Abuse case management interventions across Cumbria, as part of the Drive Project.
We are recruiting for an Operations Manager to oversee the DRIVE project.
Drive is an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response.
The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. They work to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. Together they have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse. They also work to advocate for systems and policy change- to develop sustainable, national systems that respond more effectively to all perpetrators of domestic abuse.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in Cumbria.
As a Perpetrator Service Operations Manager you will oversee 4 Case Managers and 2 IDVA's. You will:
- ensure that all support and advice given is in line with Drive Partnership key messages and strategic objectives.
- contribute to the development of the Drive model through service reviews, supporting the Drive Partnership in delivery challenges and implementation of changes to the Drive operational model.
- act as a champion for Drive across the area in all aspects of development and delivery. You will be expected to represent the service at local and national events; deliver training and presentations as appropriate.
- support the Commissioner and Drive Central Team in identifying and securing resources and implementing future funding plans agreed for the service.
- be passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users. This may be within the field of domestic abuse, and/or mental health, substance misuse and offending.
You will need:
- previous experience leading projects and developing new service provision.
- the ability to complete reliable and timely reports and meet deadlines.
- to be able to manage your own workload.
- to be a confident decision maker.
- to be able to ensure fairness and consistency.
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
Please see attached Job Description and Person Specification for further details.
This post will be subject to an Enhanced DBS Disclosure.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Willen Hospice is seeking an exceptional Relationship Manager to lead our high‑value philanthropy and business partnership programmes. This is an exciting opportunity to shape strategy, inspire a talented team, and build meaningful partnerships that make a real difference to patients, families, and our community.
What you’ll do:
✅ Grow and lead high‑value income streams
Develop and deliver ambitious strategies for major donor and business partnerships, driving sustainable growth and long‑term value.
✅ Build and steward strategic relationships
Engage senior leaders, philanthropists, boards, and corporate partners with confidence, credibility, and gravitas.
✅ Inspire and develop a team
Provide strong values‑driven leadership, fostering high performance through coaching, development, and clear accountability.
✅ Create innovative partnership and engagement programmes
Co‑design creative corporate propositions, high‑value donor journeys, and multi‑channel engagement activities.
✅ Use insight, data and intelligence to drive decisions
Analyse trends, monitor KPIs, manage budgets, and apply insight to shape strategy and spot opportunities.
✅ Champion a supporter‑first culture
Work collaboratively across Fundraising, Marketing, Supporter Care and wider teams to deliver seamless, meaningful supporter experiences.
We’re looking for someone who is:
· A confident relationship builder, able to communicate with influence, tact, warmth and professionalism at senior levels.
· Experienced in high‑value fundraising or business development, with at least three years’ experience growing accounts or securing significant support.
· Strategic and analytical, able to interpret insight, assess ROI, forecast pipelines and adjust plans based on evidence.
· A motivating and supportive leader, skilled at coaching, developing and inspiring teams.
· Collaborative and creative, with a track record of designing compelling propositions.
· Highly organised, able to plan workloads, manage competing priorities, and deliver against ambitious KPIs.
· Values‑driven, demonstrating integrity, empathy, professionalism and alignment with Willen Hospice’s mission.
With experience with:
· Major donor cultivation, stewardship and proposal development
· Corporate partnerships, employee engagement and sponsorship negotiation
· CRM systems, data analysis and reporting
· Working with senior stakeholders, boards, executives and trustees
· Managing budgets, monitoring KPIs and making evidence‑based decisions
Who we are:
Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.
Why join us?
✅ A role with purpose – be part of a team delivering outstanding palliative care.
✅ Supportive and caring environment – work with passionate colleagues.
✅ Great benefits package – including 35 days' holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
✅ Perks and extras – free on-site parking, subsidised catering, Blue Light Card discounts (with membership), and an Employee Assistance Programme.
We provide free, compassionate care to adults in Milton Keynes and surrounding areas living with a life-limiting illness.


The client requests no contact from agencies or media sales.
The Project Manager plays a vital role in delivering exceptional Project Management for the major new Salesforce implementation of Marketing Cloud and Data Cloud. This project will improve our Supporter experiences particularly in terms of email journeys. This role takes responsibility of the planning, execution and management of the Salesforce implementation of Marketing Cloud and Data Cloud project.
This strategic project is key to implementing the 10-year organisational strategy, ARUK: Towards a Cure. The post holder will manage the full project lifecycle, from planning and execution through to embedding the new platform, ensuring the project is delivered on time, to scope, and to a high standard.
The post holder is part of a small team at ARUK and from time to time may need to support other colleagues to ensure smooth critical service delivery to the organisation.
This is an 18-month FTC.
Key Responsibilities:
Project Management – Salesforce Marketing Cloud
· Develop a flexible project plan for the Marketing Cloud project that is adaptable to unexpected changes; manage these changes effectively through appropriate stakeholder management and risk planning.
· Build and maintain strong relationships with project team members, internal stakeholders, and third parties, to foster collaboration and drive the successful delivery of the salesforce marketing cloud project. Manage the relationship with the external implementation partner.
· Drive and monitor project progress against timelines using appropriate project management tools (e.g. Excel, Smartsheet, MS Projects or similar), and ensure stakeholders are updated at key checkpoints; ensure roles and responsibilities are clearly defined and understood from the start.
· Lead and participate in all required project meetings including sprint planning, reviews and retrospectives.
· Apply sound judgement and problem-solving expertise to manage project risks, decisions, and dependencies within the wider organisational context; demonstrate accountability by escalating project risks via appropriate and agreed channels.
· Support the Project Sponsor, Product Owner and Programme Manager with effective decision-making, budget management, and management of dependencies with other digital or organisational workstreams.
· Responsible for assessing and managing the project risk throughout the life of the project
· Manage all project governance and documentation, ensure meetings, actions and decisions are managed and documented appropriately.
· At the end of the project, conduct project closure and review sessions to capture successes and learnings and help ensure project outcomes and the new platform are effectively embedded into business-as-usual (BAU).
Stakeholder Management and Collaboration
· Lead on the development of a stakeholder management plan for the Project Sponsor and Product Owner ensuring it is tailored and maintained throughout the project lifecycle.
· Liaising with the L&D team and internal communications team to ensure suitable change management and communication plans are in place
· Liaise on a regular basis with ARUK’s central Projects & Programmes team, ensuring project plans and approach align with ARUK’s project management approach.
· Work with the Senior DDT Programme Manager to ensure plans and reporting are set up and delivered in line with the wider DDT programme requirements. Build strong professional relationships, trust, and inspire confidence with stakeholders at all levels.
Project Management Best Practice
· Adopt and apply appropriate project management methodologies to suit the nature of the project.
· Contribute to the facilitation of project management best practise within DDT Teams
Knowledge, skills and experience needed:
· Project management experience with evidence of successful delivery of complex technology projects including the identification, recording and tracking of expected benefits from the project during the project lifetime.
· Lead, motivate and manage this project, ensuring roles and responsibilities are clear, drawing on the skills, strengths and knowledge of others to ensure deliverables are met.
· Recognised project management qualification or demonstrated relevant work experience that also demonstrates strong negotiation and influencing skills to drive project outcomes.
· Excellent communication and interpersonal skills, with the ability to build relationships, influence stakeholders, and manage sensitive matters with professionalism and discretion.
· Strong planning, organisational, and time management skills, with the ability to manage priorities in a fast-paced, growth environment.
· Excellent problem-solving skills, finding solutions and ensuring the project stays on track.
· Ability to maintain clarity when under pressure and retain focus on the end goal.
· Motivate, manage and pass on best practice in project management to other relevant colleagues.
Additional Information:
Ways of working:
As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £47,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 12th April 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is not a traditional marketing role. We are looking for a bold, imaginative and performance‑driven Marketing & Communications leader ready to reinvent how we reach people, inspire action and connect our community to our cause.
As a key member of the Income Generation leadership team, your work will directly power the care we provide. This is your opportunity to lead and develop a talented marketing team, push boundaries, challenge the status quo, and shape a modern, creative, high‑performing marketing function that makes a measurable difference.
If you love innovation, thrive in fast‑paced environments and bring a blend of strategic vision, digital expertise and creative flair - we want to hear from you.
What you’ll do:
✅ Lead and inspire a multidisciplinary team across digital, creative, brand and campaigns to deliver standout work.
✅ Step change our digital capability, elevating performance marketing, content, analytics, and new-channel experimentation.
✅ Drive innovative, audience-first campaigns that grow awareness, engagement and income across all channels.
✅ Champion bold creative thinking, ensuring our brand is powerful, distinctive and emotionally resonant.
✅ Lead PR, storytelling and reputation management, ensuring our voice is compelling, confident and aligned with our purpose.
✅ Explore emerging technologies and formats, identifying new ways to reach and inspire audiences.
✅ Collaborate closely across Fundraising, Supporter Engagement, Retail and Clinical Services to deliver integrated, high impact marketing and shape and deliver the Hospice Strategic Plan.
We’re looking for someone who is:
· A digital first strategic marketer with deep experience in performance marketing, analytics, paid media and optimisation.
· A creative thinker who loves experimentation and isn’t afraid to challenge “how we’ve always done it.”
· A confident leader with the ability to inspire, mentor and develop multi specialist teams.
· Highly skilled at using audience insight, segmentation and behavioural understanding to shape content and campaigns.
· Insight and data driven, with a proven track record of delivering measurable growth across digital and offline channels.
· Passionate about making a meaningful difference through purpose driven marketing.
Who we are:
Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.
Why join us?
✅ A role with purpose – be part of a team delivering outstanding palliative care.
✅ Supportive and caring environment – work with passionate colleagues.
✅ Great benefits package – including 35 days' holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
✅ Perks and extras – free on-site parking, subsidised catering, Blue Light Card discounts (with membership), and an Employee Assistance Programme.
We provide free, compassionate care to adults in Milton Keynes and surrounding areas living with a life-limiting illness.


The client requests no contact from agencies or media sales.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Service Manager – Nightlight Crisis Services
Reference: 346
Salary: £41,000 - £42,000 per annum
Hours: Full time, 37.5 hours per week (Flexibility of outside of 9-5 required)
Contract: Permanent
Working base: Watford Wellbeing Centre or Hemel Crisis House – can be negotiated
Reports to: Director of Crisis, Counselling and Children & Young People
About the Nightlight Crisis Service
Hertfordshire Mind Network (HMN) has been delivering Nightlight, part of Hertfordshire’s crisis alternatives pathway, for the last 8 years. We are proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Crisis Cafes and 24/7 Crisis House.
We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.
As a senior member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.
About the Role
As a member of the HMN Senior Management Team (SMT) and the Service Manager for our Crisis provision across Hertfordshire (Nightlight), you will be leading the total provision of our 24/7 365 week Crisis House, Daylight, Helpline and Crisis Cafés. You will also oversee our A&E Liaison Project, supporting staff operating in A&E to divert individuals into community crisis provision.
You will ensure the provision is safe, effective and person centered; be accountable for achieving KPI’s, data reporting to Commissioners and the wider SMT & CEO, and develop the service using evidence based data, strategic thought & planning.
The objectives of HMN’s Nightlight Crisis provision is:
- To improve the mental and emotional wellbeing of people experiencing a mental health crisis in Hertfordshire.
- To provide 24/7 365 support for individuals experiencing a mental health crisis.
- To increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to other services provided by HMN and other third sector and statutory providers.
- To remain a source of independent support for all service users.
- To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle is essential for this role.
Closing date for receipt of applications is Sunday 19th April 2026.
Interviews to be held on Tuesday 28th April 2026 at our Watford Wellbeing Centre
N.B. Please quote reference number 346 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
About Us
National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.
About The Role
Location: Hybrid - The Grange, Saunderton, Buckinghamshire
Salary: £27,050.40
Contract: Fixed term - 18 months
Hours: 35 hours per week
The Supporter Care Officer role sits within the Supporter Services team, which forms an integral part of the Individual Giving team, within the Marketing Communications Department at Hearing Dogs for Deaf People.
Working alongside another Supporter Services Officer and managed by the Supporter Care Manager, you will support the delivery of our Individual Giving programme, specifically in support of our Puppy Sponsorship Scheme.
The delivery of exceptional supporter care across multiple channels lies at the heart of the Supporter Care team and forms an integral part of the Individual Giving retention strategy.
In many instances, you will be the first line of enquiry either by telephone, email, social media, or letter (and occasionally face-to-face) for Hearing Dogs’ supporters.
Building good internal relationships within our Charity is an important part of this role as you will be working with various teams.
KEY TASKS OF THE ROLE:
Stewardship
- Present a professional, positive, and proactive approach to supporter care and adherence to best practice regarding stewardship and supporter engagement.
- Be proactive in stewardship process improvement and development, maintaining up-to-date guidance notes for areas of your work.
- Ensure all interactions with supporters are logged in the CRM system and where appropriate passed on to the relevant team(s) in a timely manner.
- Use KPIs and SLAs to track, measure, and report on performance to ensure supporter care consistently meets our high standards.
Puppy Sponsorship
- Process telephone, post and email enquiries/donations regarding and related to the Puppy Sponsorship Scheme, and ensure that all queries are responded to and resolved within recommended stewardship guidelines and timeframes for the team.
- Assist with maintenance of Puppy Sponsorship data on the Charity’s CRM to ensure supporter records are up-to-date and accurate, flagging any issues to the Supporter Services Manager.
- Promptly action any tasks set via the CRM system.
- Learn other aspects of Puppy Sponsorship activity and process as required, to support the wider team, and ensure that high standards of supporter care are maintained at all times, particularly noting pinch points in the team calendar.
Appeal Data & Fundraising Activity
- Prepare data for Puppy Sponsorship updates and build email communications.
- Assist with the production and cleaning of mailing files to support fundraising appeals, raffles, lotteries, and other products.
- Provide additional support to the other areas of the Supporter Services team, learning processes as necessary at times of increased fundraising activity and to ensure supporter care standards are adequately maintained during holiday periods.
Additional Requirements
- Be able to talk knowledgeably and enthusiastically about our work, specifically the Puppy Sponsorship Scheme.
- Conduct yourself in a professional manner at all times.
- Treat all supporter personal information according to GDPR requirements.
- Adhere to the Hearing Dogs Equal Opportunities statement and polices.
You will occasionally be required to perform other tasks, such as working at Charity events where Puppy Sponsorship is being promoted, which fall outside of your usual working hours.
About You
The following attributes are considered essential for the job:
- Qualifications (GCSE equivalent) in Maths and English
- Administration experience, particularly within a customer relationship database (CRM)
- Experience of working in a customer service environment
- IT competency with all Microsoft packages
- Excellent ability to communicate effectively both verbally and in writing, showing good attention to detail
- Customer-centric approach to ensure all supporters have the best possible experience of our Charity
- Work well with a range of people
- Recognise and embrace the role in an energetic and positive way
- Approaches the role with a balance of kindness and fairness
The following attributes are considered desirable for the job:
- British Sign Language qualification
- Experience of working with people with Hearing Loss
- Awareness of Hearing Link and Hearing Dog range of services
- Experience of working within the voluntary sector
Please apply by providing your CV and Cover Letter by 10th April 2026.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- Location: West Berkshire
- Annual Salary: £47,710.05 (inflationary uplift effective 1st April 2026)
- Hours per week: Full time (37.5 hours)
- Required: Full UK driving licence and access to a car/vehicle. Level 5 in Health and Social Care
Help lead the kind of support that helps people live life their way
At Affinity Trust, we support people with Learning Disabilities, Autism and related support needs to live the kind of lives most of us take for granted - ordinary, full, and led by choice. As an Operations Manager, you will be leading a team that is all about making that happen across our supported living services in West Berkshire.
How will I be effective?
You will show others what good support looks like, helping managers and teams grow their confidence and skills to do their best.
You will build relationships with families and stakeholders so that the people we support can achieve great outcomes in life.
You will encourage teams to be creative, courageous, and practical in helping people live life their way.
What will I do as an Operations Manager?
- You will ensure people are in receipt of amazing, safe, and consistent support which is always shaped around them.
- You will lead with heart, setting a clear example and creating a place where everyone feels respected and valued.
- You will bring people together to work in the same direction, making sure the people we support are truly at the centre of everything.
- You will help people have real choice and say in their lives.
- You will maintain and manage an effective budget.
- You will be responsible for enhancing and maintaining quality and compliance across all the locations under your management.
- You will be the Registered Manager for your locations and be part of the on-call rota . This post reports into the Divisional Director.
What do I need?
- You will have previous experience managing teams (managers) in supported living, ideally supporting adults with Learning Disabilities and Autism.
- You will have a clear understanding of the expectations set by our regulators, the CQC.
- You will need previous experience in managing and maintaining a budget.
- You will need a proven history in driving and maintaining KPIs, compliance, and quality.
- You are confident using tools like Word, Excel, and other everyday IT systems.
- You will need to work flexibly, as required and be prepared to frequently travel across the area.
This role is classed as a Hybrid role and so travel expenses will be calculated deducting your usual commute to the registered location, in this case our Newbury Office. For this role you are required live within 1 hour travel distance of the boundary of West Berkshire and the locations you will be registered to support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
37.5 hours per week / permanent / working onsite / Monday to Friday, 9am-5pm, with the requirement to work one late shift per weeks and be part of an out of hours 'on-call rota.'
YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.
We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.
We are here for children and young people, many of whom face multiple challenges and need our support.
Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.
We have an exciting opportunity for a Supported Housing Manager to lead our OLYP team across Horsham and Crawley.
Our 16+ Older Looked After Young People (OLYP), Care Leavers and Unaccompanied Asylum-Seeking Children (UASC) services delivers specialist 24-hour supported accommodation where young people are supported to acquire the necessary skills in preparation for living independently, safely explore their increased freedom of choice and develop responsibilities associated with adulthood, whilst still having the appropriate level of support from an experienced team.
As a Supported Housing Manager, you will oversee the daily operations of the service, ensuring our accommodation is safe, welcoming and secure. You will work closely with the Deputy Supported Housing Manager, while supporting the wider team to deliver consistent, compassionate support.
We are searching for a motivational and resilient leader who thrives on developing others, championing best practice, and nurturing a collaborative and compassionate culture. You will bring a trauma-informed and psychologically informed approach to both your team and the young people we support, ensuring everyone feels understood, safe and empowered. If you are energised by leading teams, shaping services, and supporting staff to deliver exceptional, person-centred support—even in challenging moments - this could be the role for you.
In delivering the role, you will be responsible for:
-- Leadership and People Management: Lead and manage a team, recruiting and inducting new staff, and supporting their performance to ensure high standards of service at all times.
-- Service Provision: Responsible for the daily operations of the service so that it meets the requirements of the service specification, and:
- reflects Psychologically Informed Environments (PIEs), Trauma Informed approaches and restorative practices.
- identifies, maps and encourages the strengths and talents of each young person, enabling them to acquire the skills they need to lead independent and fulfilling lives.
-- Partnerships: Develop and maintain effective working relationships with partner organisations that add value to the core, commissioned service (or have the potential to) attending relevant multi-disciplinary meetings as needed.
-- General: Be a member of the out of hours ‘on call’ rota to provide out of hours management support to services in the wider locality.
About You – If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we’re looking for.
You will bring substantial experience in leading and developing teams within supported housing or similar services for young people and/or adults at risk. You will have a strong understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, coupled with a solid grounding in Trauma-Informed Care and Psychologically Informed Environments.
You will be a confident and effective communicator with strong facilitation and decision-making skills, able to lead your team through challenging situations with calmness and clarity. You will have proven experience in overseeing safeguarding procedures within residential services and will model professional standards, maintain clear boundaries while foster a culture of trust, safety and supportive relationships.
You will have proven experience in social services or a related support focused field and must have a strong understanding of Ofsted requirements and regulatory compliance standards. You will be Educated to A level/BTEC/NVQ Level 3 in relevant subjects, or equivalent through relevant CPD training/experience relating to housing, support work, and/or working with young people or adults at risk.
CLOSING DATE: Sunday 19 April 2026 at midnight.
PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.
An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.
Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.
Our mission is to help children and young people have a fair chance to be who they want to be.

The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a House Unit Manager, Residential to join our Nursing and Quality Team. This role will require the successful candidate to be accountable, alongside a team of Clinical Leads and Deputy House Managers, for leading and managing a team of nursing and care staff to ensure the delivery of high-quality care to children and young people.
You will be the lead professional responsible for coordinating the overall care and management of the children across a minimum of three Residential Houses and be the key contact for the family and multidisciplinary team.
You will provide clinical and operational leadership across all the Residential Houses providing highly specialised advice to nursing teams and wider professional colleagues as well as be involved in the strategic development of the residential services.
Staff benefits include London weighting, shuttle bus, and more… Read more below
Role Requirements
· In collaboration with the Placement Managers, you will ensure care is appropriately planned and resourced, and you will ensure care is delivered in a safe manner at all times.
· You will be responsible for ensuring that the care in the Houses enables the children to access rehabilitation sessions, clinics, education and leisure activities as scheduled in their timetable.
· You will work as part of a leadership team comprising of a House Unit Manager, 4 x Deputy House Managers / Deputy Clinical Leads and 4 x Clinical Leads.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Interview Date: Wednesday 8th April 2026
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
Could you do a job where you change lives?
Are you an experienced leader in residential care?
Do you thrive in a compassionate, faith-driven environment?
Ready to lead a dedicated team towards excellent care? Join us at Bethany House!
Bethany House is a modern, purposebuilt 26bed home just outside Preston, Lancashire, where older people receive compassionate, personcentred care. We’re now looking for a dedicated and proactive Registered Care Manager to lead our caring and committed team. View our wonderful home here.
This role is more than just a job – it’s a calling. We seek a manager who aligns with our evangelical Christian ethos to continue our tradition of faithled care for our residents. Find out more about how we care for our residents here: https://youtu.be/Po6md7pq7nI
As part of Pilgrims’ Friend Society, we are driven by a mission to serve and enrich the lives of older people through personcentred care within a nurturing Christian community.
Have a watch here of what it means to work in a Christian Care Home https://youtu.be/uCa1_BtS34w
What You’ll Do:
- Ensure highquality care in line with our policies and Christian values;
- Lead and manage the care and hospitality teams ensuring they are welltrained and motivated;
- Oversee the development and implementation of care plans
- Responsible for the home’s budget, in conjunction with the Head Office Finance Team. This includes local purchasing etc within budget limits;
- Manage complaints from residents, relatives and staff in accordance with Society policy;
- Engage with local church and community groups to maximise voluntary help and spiritual support available;
- Uphold the Christian ethos of the home through leadership and example.
What You’ll Bring:
- Management experience in a residential care home or similar setting;
- Qualification in Health & Social Care (Level 3 or above);
- Strong leadership and people management skills;
- A passion for personcentred care and working with older people;
- Excellent organisational and communication abilities;
- IT proficiency (Microsoft Word, Excel, and Outlook);
- Ability to manage workload and remain calm under pressure.
Please read the job pack here
Hours:
Fulltime, 40 hours per week, with occasional weekend, bank holiday, and oncall cover as required.
Why Join Us?
- Salary: £49,900,000 to £52,000 per annum
- 5 Weeks' paid holiday per year as well as bank and public holidays
- Training & development
- Ongoing support from management
- Perkbox – including an Employee assistance programme
- Care Friends referral
- Longstanding service rewards
- Birthday rewards
- Medicash
- Life assurance scheme
- Pension scheme
Apply today to make a lasting impact on the lives of our residents in a role filled with purpose and fulfilment. Bethany House is waiting for you!
Please note: This role has an Occupational Requirement to be filled by an evangelical Christian under the provisions of the Equality Act (2010).
We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.
Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Purpose of the Job
Hammersmith and Fulham, Ealing and Hounslow (HFEH) Mind have an exciting opportunity to be part of our long-standing MHST. As one of a few Third Sector providers of MHSTs, we are looking for someone who is adaptable, compassionate and dedicated, especially in supporting children and young people who face inequity.
To be eligible for this role, you must have a registered core profession in a relevant field (e.g. Psychology, Mental Health Nursing, Social worker, Therapist and must be registered with UK relevant professional body). You will have successfully completed the PG Certificate in Supervision for Children and Young People’s Mental Health or must be willing to complete this course as part of your employment with us, should the opportunity arise (with our support).
Working closely with schools in the borough of Hammersmith and Fulham, you will supervise and support a diverse staff team to deliver a large NHS contract. Your role will be to provide supervision and line management to staff, as well as delivering CBT based group and 1:1 interventions in schools.
Key Responsibilities
Supervisory, clinical and line management
· Supervise and line manage a team of mental health professionals and/or trainees based in schools.
· Work closely with the MHST Service Manager and Clinical Lead to ensure that the provision is high quality, clinically safe and reflects best practice.
· Ensure that the KPIs and objectives of the MHST, and individual objectives, are met by you and your team.
· Provide high-quality case-management support to your team
· Audit cases for quality and safeguarding purposes.
· Be the Duty Manager on a shared rota basis (up to 2 days per week).
· Assess and monitor risk and draw up appropriate risk management plans. Develop your team to understand and manage appropriate levels of risk.
· Participate and deliver group clinical supervision and reflective practice sessions and provide training to the team.
· Supporting building on the existing programme and expanding the service into new schools using learning so far.
· Provide support for SMHPs and others in using CYP-MH compliant routine outcome measures.
· Use IAPTUS and HR based databases for effective case recording and management recording (e.g. 1:1s, probation reviews, annual appraisals).
· Understand and advise on safeguarding/clinical risk issues that may arise, following both organisational and school policies and procedures.
· Support staff to deliver tailored, appropriate services to a diverse range of children and families.
· Oversee the development of new resources (e.g.) to support young people who have disengaged from school or have additional needs.
· Participate in your own clinical supervision and line management, keep up to date with relevant policies and procedures and attend relevant training and CPD opportunities.
· Meet the requirements of your own professional body.
Delivery to School-aged Children and Young People and families
· Develop and deliver high quality interventions with children and young people that reflect the population of Hammersmith and Fulham, and adapt to meet individual needs.
· Support children and young people experiencing mild to moderate mental health difficulties and their families in the self-management of presenting difficulties.
· Work in partnership with families to provide culturally appropriate psychological interventions.
· Hold a caseload, including more complex cases. Make referrals to appropriate agencies (e.g. CAMHS).
· Develop and help deliver workshops, groups and individual interventions for children and young people in schools, utilising CBT principles.
· Work with the Whole School Approach Lead and Clinical Lead to identify training and support needs for school staff and/or parents.
Person specification
Qualifications (Essential)
· Appropriately qualified and registered professional e.g. EMHP, clinical or educational psychologist, systemic family therapist, psychotherapist, CBT therapist, Mental Health Nurse or social worker with CYP MH experience.
· Evidence of continuing professional development as required by the BABCP/HCPC/UKCP/NMC/BACP/BPS/Social Work England.
· Registration with BPS or BABCP or equivalent.
Qualifications (desired)
· PG Certificate in Supervision for Children and Young People’s Services or willingness to work towards it if a suitable training opportunity arises.
· CBT/CYP IAPT qualification or similar
Experience
· A minimum of three years’ experience as a Child and Young Person’s Mental Health professional
· At least one year’s experience of supervising and case-managing practitioners
· Some line management experience
· Experience of delivering evidenced-based 1:1 and group CBT interventions for mild to moderate mental health issues (e.g. low mood and anxiety) to children
· A range of therapeutic skills and experience
· Experience of providing specialist assessments and evidence-based interventions with individuals and groups presenting with a range of needs.
Knowledge/Skills
· Knowledge and understanding of the theory and practice of specialised therapies for children and young people, and ability to apply this within a school setting
· Ability to line manage and supervise staff delivering mental health support within schools
· Advanced theoretical knowledge of psychosocial theories of mental health and the evidence base for delivery.
· An understanding of the complex factors that influence work at all levels within an education setting or relevant wider systems
· Advanced knowledge of mental health assessments and ability to apply them meeting the needs of a diverse population.
· Knowledge of legislation in relation to the client group, of child and adult safeguarding, and equalities/diversity and inclusion.
· An ability to deliver culturally appropriate psychological interventions, and an ability to adapt delivery to meet the needs of the school communities we work in.
· Ability to select and administer a broad range of assessment tools, resources and frameworks to deliver high quality interventions and evaluate outcomes and progress of children and families.
· Excellent communication skills which enable you to be an effective supervisor and line manager, as well as supporting children, school staff and families.
· Well-developed IT skills and experience working with clinical databases such as IAPTUS.
· Ability to work effectively within a multi-disciplinary team, balancing the needs of the schools and HFEH Mind.
· Ability to manage emotionally stressful situations and clinical risk, support staff in this, and to respond to the requirements of being duty manager.
Skills, Attributes & Qualities
· A passion for supervising, supporting and developing staff.
· A commitment to improving the lives of young people living in our boroughs through high-quality mental health support.
· Skilled in working closely with colleagues (e.g. Service Manager; Clinical Lead) and clearly sharing roles and responsibilities.
· Ability to form and maintain relationships (e.g. with schools, commissioners), and communicate effectively with all stakeholders and young people.
· Ability to manage own workload, work to deadlines and prioritise effectively, and bring out these qualities in your team.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Post is subject to an enhanced DBS check
To apply please submit your CV and a Personal Statement demonstrating how you meet the person specification.
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.



The client requests no contact from agencies or media sales.
The Woodland Trust is looking for a Marketing and Communications Manager to manage the development, delivery and evaluation of the marketing and communication campaigns.
The communications planning team manages The Woodland Trust’s external communications, adjusting focus each year to align with organisational priorities. Each manager leads a specific area and acts as the key contact for relevant stakeholders, working closely with other comms colleagues such as comms delivery experts. In 2026-27 this role will focus on developing and delivering communications that support effective political advocacy, particularly in Westminster, alongside creating engaging supporter communications to drive campaign actions and grow our active campaigner base into a mass movement.
The Role:
• You’ll lead the planning and delivery of multi-channel marketing campaigns.
• You’ll inspire action using audience insight and segmentation to drive engagement.
• You’ll manage and lead a small team, providing support and advice where needed.
• You’ll develop audience-led marketing strategies that meet organisational objectives and optimise performance.
• You’ll ensure brand consistency across all communications.
• You’ll collaborate with external agencies and partners to ensure our media and channels are aligned and impactful.
• You’ll oversee budgets and reporting to ensure efficient use of resources.
• You’ll build and maintain strong relationships with internal and external stakeholders.
• This role is a 30 hour per week part time position.
• This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average.
The Candidate:
• Experience planning and delivering multichannel marketing and communication campaigns and strategies.
• Knowledge on project management with the ability to coordinate multiple workstreams.
• Strong communication skills with the ability to collaborate with multiple stakeholders.
• Experience using and implementing audience segmentation and audience led marketing techniques.
• Knowledge of managing agencies in media and creative.
• Strong leadership skills with the ability to manage and support a small team.
• Experience in shaping and implementing organisation strategy.
• Experience supporting other partnership marketing activities within the organisation.
Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
• Buy and Sell Holiday Scheme
• Enhanced Parental Pay
• Employee Assistance Programme
About Us:
The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application. Make sure that you answer the Application Questions to show your relevant skills and passion for the role. Even if you don't meet every requirement of the role, we would encourage you to apply.
Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
Interviews will be held via Microsoft Teams on 27th April 2026.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary
To provide, manage and co-ordinate support for people that is based on their individual needs, desires and aspirations. To be responsible for the day to day organisation and effective running of services in compliance with the wishes of the individuals the Tower Project supports to live independently, the contractual obligations to the purchasing agencies, and legislative, statutory and organisation requirements.
To provide support to people in a way that is respectful, promotes independence and enables the individuals you support to realise their own potential. Effective delegation of duties to deputy service manager, team leaders, registered nurses, senior support workers and support workers as applicable. To promote good practice at all times, act as an effective and positive role model.
To support individuals in accessing the community, in their own homes or in any setting their needs and choices may require. Service managers may work alone with the people they support or as part of a team. Service managers may provide support to individuals with a variety of different specialist needs and conditions which may include learning disabilities, acquired brain injuries, physical disabilities, Autistic Spectrum Disorders, nursing needs, mental health conditions, neurological impairments, psychiatric and clinical needs, complex behaviours and other needs.
Service managers may provide support in any location appropriate to meet the needs of the service. Supported Living Service Manager Job Description and Person Specification September 2021
Main Duties
1. Assessing, planning and implementing, in partnership with the individuals you support, programmes of support and/or care that meet their general needs and maximise their independence, presence and participation within the community and to ensure the quality of service delivery.
2. Working with individuals (current and prospective people the Tower Project may support), families, advocates and other professional colleagues as required in order to facilitate good communication and decision making so that the service provided is coordinated and applicable.
3. Working closely with Operations Managers and Referral and Assessment Managers, in addition to external professionals, to assess new individuals and deliver and assist in presentations etc for service development and expansion.
4. Working with individuals (current and prospective), families, advocates and other professional colleagues as required in order to support individuals to maintain their personal finances, benefit entitlements, and tenancy agreements and to therefore gain financial security and long term housing.
5. Ensuring the continued financial viability of each service, closely monitoring budgets, contracts, care hours, auditing as necessary, and addressing any shortfalls at the earliest opportunity.
6. Being responsible for the recruitment, supervision, training and day to day management of staff so that the service can consistently provide the proper staffing levels, attitudes, and skills to support the individuals.
7. Ensuring the allocation of staff duties is clearly and adequately defined and communicated to all staff through the appropriate channels, to ensure that all staff members understand their own and others’ roles and responsibilities.
8. Ensuring that each service remains within its allocated budget; monitoring expenditure on an ongoing basis and taking corrective action as appropriate.
9. Ensuring that all paperwork and returns required by the organisation and support purchasers are completed accurately and on time so that the service can meet its procedural and contractual obligations in terms of data collection and monitoring.
10. Attending provider forums, conferences and seminars as required by the Tower Project, and maintaining an up to date, in depth knowledge of the development of the sector. Supported Living Service Manager Job Description and Person Specification September 2021
11. Identifying and reporting risks, and if required taking necessary precautions to ensure health and safety for the individuals the Tower Project supports and visitors as specified within service contracts from housing partners and/or purchasing agencies.
12. Maintaining and developing specialist knowledge across a range of work procedures and practice by attending mandatory training and relevant professional development in order to continuously improve knowledge and skills.
13. Building and maintaining an excellent service reputation in the area, with purchasers and local authorities, and the community, ensuring high quality support provision and community presence at all times.
14. Co-ordinating and monitoring all mandatory training requirements, nominating and liaising with appropriate bodies as applicable in order to ensure that training is up to date and all staff members receive the appropriate training.
15. Complying with the Tower Project’s Equal Opportunities Policy so as to ensure that no person is disadvantaged on the grounds of age, disability, sex, gender reassignment, pregnancy, maternity, race (which may include, nationality and ethnic or national origins), sexual orientation, religion or belief, or because someone is married or in a civil partnership.
16. Being responsible for ensuring that all staff are familiar with and are actively implementing company policies and procedures, including fire procedures.
17. Providing the Operations Manager/Director with reports on aspects of the services as directed, including undertaking regular audits of each service in your portfolio.
18. Carrying out duties in compliance with the Health and Safety at Work Act 1974 and subsequent Health and Safety legislation.
19. Managing rotas to ensure that all services have appropriate staff cover at all times, and that statutory and contractual obligations are met, if necessary working shifts on a staffing rota including weekdays, weekends, split shifts, wake nights, sleep-in, wake night duty and bank holidays as required, and working at multiple sites as necessary.
20. Planning, managing and covering special events such as service user holidays, liaising with family, advocate, social services etc as necessary.
21. Undertaking on call duties as required and managing on call rota for Team Leaders / Deputy Service Managers / Registered Nurses when you are not on call.
22. You may be required to undertake other duties appropriate to your post and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the company's establishments.
Full Time ( 40 hrs per week)
Inclusive of 3 Sleep - Ins
Please Note:
You may be required to undertake other duties appropriate to your post and/or hours of work, as may reasonably be required of you at any other sites or premises, locations in the community and in the homes of people we support as the Tower Project may reasonably require on an occasional or frequent basis to meet the needs of service provision as required by The Tower Project.
This is a description of the job as it is at present. The Tower Project may periodically review your job description and update it to ensure that it relates to the job as then being performed. It is the company's aim to reach agreement on reasonable changes, but if agreement is not possible the company reserves the right to insist on changes to your job description, following consultation.
The key aims of the The Tower Project are to enable and empower people with disabilities to develop opportunities, and have a voice in the community








