Carers Information Centre Manager Jobs in Manchester

In this role you will support adults living with mental health difficulties by providing trauma informed relational peer support, nurturing relationships which are mutual, explorative and share power, helping people to overcome the distress they experience and achieve the goals which are important to them.

You will be responsible for a case load of individuals who you will support either face-to-face or via telephone, on a one-to-one or group basis. You will engage empathically with those you support, providing positive emotional and therapeutic support, through a collaborative approach which focuses on individual strengths rather than deficits, enabling and promoting autonomy and self-care.

Due to the nature of the role, it requires applicants to have personal experience of mental distress to meet the job requirements.

You will work alongside clinical staff and staff from other VCSE organisations to form multidisciplinary team approach to collaboratively support individuals in the community. You will be supported by VCSE Coordinator, Operational Programme Manager and Clinical Lead. CPD opportunities are available and personal interests/skills will be supported to development and growth. You will also be involved in the on-going development of Peer Support Worker practice across the Service, including things such as training programmes and evaluations.

Key Responsibilities

· Work as part of a multi-disciplinary team, accepting referrals from the MDT for individuals who are identified as benefiting from support. Managing and prioritising your caseload, in accordance with the needs, priorities and any urgent support required. 

·Engage empathically with visitors in distress, providing positive emotional and therapeutic support, predominantly face to face but occasionally via telephone.

· Co-create personalised support plans alongside individuals, exploring their health and wellbeing needs, to support them to navigate their experiences of distress.

· Manage client data appropriately, ensuring records are accurately kept in line with our policies and procedures.

·Work closely with the VCSE Service Coordinator to support the development of the service across the project.

Supporting Clients

· To establish supportive and respectful relationships with people using the LW service, informed by trauma informed practice and recovery orientated approaches. 

·To support those people using the LW service to identify their strengths, personal interests, and goals, drawing on your mutual resources as peers and utilising a range of recovery tools, techniques, and experiences.

To share own personal experiences with those you support when therapeutically appropriate.

· To support people using the LW service to identify and overcome fears and within a relationship of empathy, trust and honesty, challenge negative self-talk and self-stigmatisation

·use own initiative, personal experience, and job-related training in deciding on the approach and interventions required when supporting individuals assigned to you.

Service Delivery

· To work effectively as part of a multi-disciplinary team, contribute to team meetings and MDT meetings to ensure continuity of care for people and to ensure their safety.

· To work with colleagues to develop and facilitate therapeutic groupwork.

· To liaise with carers, other health professionals, statutory and voluntary agencies to enable the recovery needs of people using the service.

·To raise awareness of recovery language with all staff/partners by modelling positive strengths based, non-discriminatory, non-jargon, trauma informed language in all areas of work.

·To support other members of the multi-disciplinary team in promoting a recovery orientated environment and in identifying recovery focused activities facilitating the sharing of information/education as required.

· Provide referral partners with timely updates about the support provide to ensure the support and care individuals receive is delivered collaboratively and well-coordinated.

· To comply with all training requirements aligned to this role including mandatory training. To actively identify training needs and be prepared to engage in any other training/development opportunities relevant to this role.

· To identify, report and manage any safeguarding concerns, in-line with the organisations policies and procedures.

Service Development

· Support the VCSE Service Lead with the delivery of the VCSE service as a whole, contributing to its ongoing improvement and development.

· Assist management in preparing quarterly monitoring reports outlining progress of the work, assessment of the project impact and outcomes, and key issues raised by members and other stakeholders.

·To motivate and encourage other people who use services and carers to get involved in the Service User and Carer Engagement Scheme and Volunteering Scheme if they show an interest in being involved.

General Expectations

· To be familiar with and carry out all duties and responsibilities of the post in accordance with the expectations set out in the Organisations and relevant Trust policies, procedures, protocols and guidelines.

· To avoid unlawful discriminatory behaviour and actions when dealing with the colleagues, people who use services, members of the public and all stakeholders.

· Carry out the role adhering to Bury Involvement Group’s values and Code of Conduct using a person-centred recovery orientated approach.

To actively participate in regular line management and clinical supervision, including group reflective practice, to identify personal developmental needs.

· To attend and contribute to any meetings required as part of this role whether this be internal multi-disciplinary meetings, and/or meetings with external agencies.

· The post holder is required to understand systems that govern confidentiality such as Caldicott, the Data Protection Act, and GDPR and to understand the limits of these systems in terms of sharing information to minimise harm to visitors and others.

· Not to communicate to anyone, inside or outside the Organisation, information relating to people who use services, staff, contractors or any information of a commercially sensitive nature, unless done in the normal course of carrying out the duties of the post and with appropriate permission.

· Maintain high standards of quality in record keeping ensuring information is always recorded accurately, appropriately and kept up to date in accordance with national and organisational policies and within the scope of the Peer Support Workers responsibility.

· Shared responsibility for security of the building and for the safekeeping of confidential notes and information. 

· Undertake personal training as may be required to keep up to date and fulfil the professional requirements identified for this job description.

· To access only information, whether paper, electronic, or, in another media, which is authorised to you as part of the duties of your role.

· To undertake any other reasonable duty, when requested to do so by an appropriate manager.

There will be an expectation to travel across the Borough working across different sites. There may also be the occasional expectation to travel across the Pennine Care Foundation Trust footprint to attend meetings/training.

Diversity

•We are an inclusive organisation that celebrates diversity and welcomes everyone – all talents and backgrounds. BIG strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

· It is Bury Involvement Group’s policy to make reasonable adjustments if necessary and possible to enable workers with disabilities to undertake the above tasks

Safeguarding

•At Bury Involvement Group, we aim to provide an environment which is safe for all the individuals who use our service and the staff and volunteers who work for us. We have a zero-tolerance approach to the abuse of adults with care and support needs. We aim at all times, to work in a way that is consistent with our philosophy, as a person centred, service user led organisation. Our aim, always, is to promote the dignity and empowerment of the people we support and provide a consistent, warm, empathic and respectful service. To mitigate the risk to the people who use our service, from potentially unsuitable candidates, involvement within the Organisation will be subject to an acceptable DBS disclosure.

Working Conditions

• Contact with visitors to the service who may be highly distressed.

• Use of computer for data entry and undertaking relevant office work.

• Liaison with wide range of Health and Social Care professionals, daily.

• Frequent telephone calls including mobile phone calls, daily.

• With reasonable adjustments made, the post holder will be required to use a keyboard, computer screen, and telephone. The role may involve occasional light lifting and carrying files around the office.

This job description is not exhaustive but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the supervision process. 

Support Coordinator

Here at Stroke Association, we’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join our Stroke Recovery Service based in the Salford area.

This is an exciting home based opportunity working with stroke survivors and their families to support them following a stroke.

Position: S11212 Stroke Association Support Coordinator (two posts)

Location: Home-based, Bury. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings).

Hours: Part-time, 28 hours per week (flexible working available)

Salary: Circa £21,391 per annum

Contract: Our services are contracted, we currently have funding for this contract until 31 March 2026.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 13 October 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Date: 23 and 24 October 2024

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.

A key part of the role will be to recruit, train and manage a team of volunteers, to support service users and the delivery of the service.

The Stroke Association Support Coordinator will:

· Support new stroke survivors and their carers from hospital discharge into the community.

· Provide personalised information, advice and support.

· Support clients to make informed lifestyle changes that will help them to prevent further strokes.

· Be accountable for volunteers, so experience of recruiting, training and managing volunteers would be an advantage.

About You

· A caring profession, ideally with experience in supporting people with disabilities.

· Setting up and running support groups.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further

information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

Stroke Association

Finding strength through support

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support.

We’re working to improve the diversity of our people. We know that individuality leads to a richer experience for our people and better support for all those affected by stroke.

We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities. 

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job Title: Associate Advocate

Service: Coram Voice, West Midlands

Contract Type: Associate

Hours: Variable, Minimum Availability Required: 15 hours per working week (Monday to Friday)

Salary: £16.00 per hour for professional time, £8.00 per hour for travel time and £0.45p per mile for mileage

Location: Home based with travel across Worcestershire and Shropshire (West Midlands)

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Voice

Coram Voice is a national independent children’s charity established in 1975 and has grown to become one of the leading organisations for children and young people in the UK.

Coram Voice exists to enable and equip children and young people to hold systems to account, to challenge and support them to do their jobs properly and to uphold the rights of children and young people to actively participate in shaping their own lives.

Coram Voice strives for a society which recognises, and willingly accepts, its responsibilities to children and young people, where the inequalities and discrimination they currently face have been eradicated. Where those children and young people are fully engaged in all decisions that are made about their lives. Where the views, needs and feelings that they express are at the core of those decisions.

Our Advocacy services we provide advocacy direct to children and young people in a variety of situations. Advocates around the country support children and young people to get their voice heard in decisions about their lives. This may be through the telephone helpline or through an advocate working directly with a child, for instance, to support them at a review meeting or to help them make a complaint about their care. Coram Voice provides visiting advocacy services to most of the secure units nationally, to Secure Training Centres, Juvenile Young Offender Institutions, psychiatric hospitals, residential special schools and children’s homes.

About the Role

You will work directly with care experienced children and young people and those on Child Protection Plans providing them with advocacy support in the community and a variety of settings.

You will empower and support them to ensure their voices are heard within decision–making processes that effect their lives.

You will be a capable ambassador for Coram Voice with the ability to engage effectively with professionals, carers, other stakeholders and most importantly children and young people.

If you have the necessary experience and skills and a commitment to promoting the rights of young people, we would like to hear from you.

Recruitment process

Shortlisting will be undertaken by our Children’s Rights Managers. Successful candidates will then be invited for interview. The interview process comprises of a written exercise and a panel interview. Successful candidates will have a further one to one interview in accordance within Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process.

Returning your application

• We cannot accept general CVs.
• When completing your application form, you need to address each point of the person specification and demonstrate how you meet it.
• Applications must be fully completed.
• If you are a current Coram Voice employee you may submit a supporting statement only addressing the person specification requirements for the post.

Closing Date: Rolling until Monday 7th October 2024 (23.59pm)

Interview Date: Rolling until Thursday 17th October 2024

General consideration for applications

• DBS checks: all posts are subject to an enhanced Disclosure and Barring check.
• Training: All successful candidates are required to complete our compulsory training programme which includes training in Advocacy (Being a Voice) Safeguarding and Diversity
• Conflict of interest: the independence of the service is important to Coram Voice. Prospective applicants need to raise any other potential conflicts of interest when initially contacting Coram Voice about this post.

Coram Voice is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Vision Rehabilitation Specialist

We’re looking for a qualified Vision Rehabilitation Specialist (ROVI) to work for an important charity offering a wide variety of services to vision-impaired people across Cheshire, Halton, and North Wales.
 

Position: Vision Rehabilitation Specialist (ROVI)

Location: Home based with regular travel across Wrexham, with the requirement to work from the Council Offices and company offices on occasion

Hours: Full-time (37 hours per week)

Contract: Permanent

Salary: £33,977.84 - £35,246.40 per annum

Closing date: 19th September 2024

Benefits of working for the organisation: Full 2 week induction where you will meet the teams and experience each service, access to a training suite and regular reviews of any required training, annual team building days and regular staff socials, 26 days’ holiday increasing to 32 days after 5 years’ services (plus bank holidays) and access to an employee assistance programme which includes free 24/7 counselling, legal and information line.

About the role:

As Vision Rehabilitation Specialist, you will identify, deliver and evaluate professional rehabilitation interventions to vision impaired people to enhance their skills and confidence to maximise their independence.

You will provide a person-centred outcome-focussed approach to rehabilitation; supporting people to identify measurable outcomes, carry out assessments and develop a plan that will support each person to achieve their outcomes and meet their needs, reducing risks and lessening the impact of their VI.

The Vision Rehabilitation Specialist will work collaboratively with other services within the organisation to ensure individuals are receiving support whilst waiting for assessment and rehabilitation.

Key areas of responsibility include:  

• Triage – To carry out an initial conversation, in line with the Social Services and Wellbeing (Wales) Act, to identify further actions, and risk factors, refer and signpost to the organisation’s wider services and other organisations to meet the individuals’ desired outcomes.
• Assessment - To undertake specialist VI assessments with the person to identify their needs and aspirations to promote independent living.
• Plan – To agree a plan with the person about how their needs can be met, through other services, equipment and rehabilitation.
• Rehabilitation and service provision – To implement, evaluate and review rehabilitative services to the vision-impaired person aimed at maximising and maintaining independence, safety, dignity, and choice.  Rehabilitation may include, but not be restricted to:
  • Daily Living Skills – to include the teaching of new skills or adapted practice for all aspects of daily living, home management, employment and leisure.

• Communication Skills – to include all forms of access to communication including but not limited to print, Braille, Moon, audio description, ICT, telephones, Deafblind manual and block alphabet.

• Mobility training – To develop planned programmes of training to develop independence in indoor and outdoor mobility environments, including training in guiding skills, pre-cane, long cane, orientation (including specialist equipment) and route planning techniques. 

• Low vision - To provide training/therapy in coordination with local NHS low vision services that help individuals make the best use of functional vision.

• Risk –To identify, assess and mitigate risk throughout the rehabilitation provision.

• To work with vision-impaired people who have additional complex needs.
• To assess and recommend minor works of adaptation and liaise with all relevant parties in line with appropriate budgets and policies.
• To provide statistical information to feed into quarterly contract monitoring reports.
• To enable the Local Authority to maintain their Partially Sighted/Sight Impaired and Blind/Severely Sight Impaired Registers.

Key skills required for this role:

• Foundation Degree in Rehabilitation Studies (Visual Impairment) or equivalent.
• Ability to develop clear plans and communicate these to service users and other staff.
• Recognised rehabilitation work qualification (or currently working towards it)
• Proven experience in performing rehabilitation assessments with visually impaired people and providing mobility, communication and daily living skills training.
• Working knowledge of good practice relating to safeguarding.
• Ability to deliver training/advice sessions to individuals or groups of service users, carers and other organisations.
• Knowledge of Health and Safety legislation, including lone worker policies.
• Ability to travel and work in all areas of Flintshire and Wrexham.
• Strong personal organisation/time management.
• Proven track record of maintaining and updating personal records for clients.
• Ability to record service management statistics.
• Be calm and deal sensitively with people and be open-minded to all cultures and ways of life.
• Work on own initiative, whilst exercising discretion and confidentiality.
• Be a team player.
• Be willing to work flexibly (outlook, work hours, work location).
• Able to implement programmes in partnership with other agencies.

About the organisation:

The employer is a well-established organisation with a strong history of promoting independence and support to people with vision impairments (VI). Offering a wide variety of services for vision-impaired people across Cheshire, Halton and North Wales, including counselling, digital skills, financial wellbeing and benefits advice, home visiting, community outreach, and peer support. These services complement rehabilitation to create a wraparound service for our clients. 

The organisation delivers the vision rehabilitation contracts to four local authorities across Northeast Wales. The team are managed and led by qualified and experienced Vision Rehabilitation Specialists (VRS), ensuring the best support from people who understand the role. You would be a part of a wider team of VRSs, meeting regularly to share learning and to give and receive support.

The employer understands the importance for all their staff to receive additional training as needed and support from the wider sector, so RWPN registration and membership fees are covered for the VRS team by the organisation. The organisation is also represented in the Wales Rehabilitation Officers Forum (WROF) and the Wales Vision Forum, to ensure that we are up to date with any changes affecting VRS working in Wales. VRS are also able to meet with other VRS more widely than Wales through the organisation’s membership of Visionary.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Associate Director

We are looking to recruit talented people to a number of new roles. The Associate Director – East of England will lead the Stroke Association’s work in East of England to significantly increase their reach and impact, making a positive difference to the lives of people affected by stroke.

If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

Position: S11194 Associate Director – East of England

Location: Home-based, East of England. Extensive travel will be required as part of this role (including team meetings in the East of England and other work related meetings)

Hours: Part-time, 21 hours per week (but applications from those seeking 14 to 21 hours per week will be considered.

Salary: circa £36,637 per annum for 21 hours per week, pro rata for less hours. Inner London weighting £2,370 per annum, pro rata for less hours or outer London weighting £1,260 per annum, pro rata for less hours may be applied in accordance to where you live

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 16 September 2024

Interview Date: To be confirmed.

Interviews will be held via Teams. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Executive Director of Locality Impact our Locality Impact Directorate is responsible for the effective delivery of high quality commissioned and non-commissioned support to stroke survivors and carers. We provide a range of support for people from the early days after stroke throughout their recovery and into the longer term, working closely with our network of volunteers, Stroke Association support groups, and independent groups as part of the Stroke Group Network.

You’ll lead a motivated and engaged team of staff and volunteers to:

· Champion and support improvements to NHS stroke services, building effective relationships with key stakeholders and influencing local stroke policy and practice

· Increase the reach and impact of locality delivered services to ensure all new stroke survivors in the East of England receive the support they need to rebuild their lives after stroke

· Engage with the wider stroke community to put stroke on the map and ensure stroke survivors have the support they need, with a focus on addressing health inequalities

About You

You will have:

· Senior-level experience in advocacy/influencing; service delivery or community engagement and development.

· Senior level experience influencing local or national policy change, ideally in health and social care.

· Substantial experience of holding senior-level relationships with partner organisations, ideally in health and social care / the NHS and a strong understanding of systems leadership.

· Substantial experience of leading high performing teams and large distributed teams (paid staff and volunteers) and an inspiring and motivational approach to leadership.

The East of England comprises of the areas within the Integrated Care Boards of: Cambridgeshire and Peterborough, Norfolk and Waveney, Suffolk and North East Essex, Mid and South Essex, Hertfordshire and West Essex, Bedfordshire, Luton and Milton Keynes.

This role requires extensive travel across a large geographical locality. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Engagement, Community Engagement, Health Policy, Advocacy, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.